Can any one suggest an external battery that can charge the Spectre X2 12" detachable via USB-C?
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I too would also like to find an external battery pack and/or cable that can charge the x2. Although the Spectre x2 has relatively poor battery life, I was willing to purchase it as it charges via USB-C and I incorrectly assumed any high-power USB charger or external battery pack would charge it. I've tried a number of USB chargers and battery packs with a Belkin USB-A to USB-C charger cable and have had no luck charging the Spectre x2.Read other 1 answers
Does anyone know of an external battery pack that will work with the Spectre x2? I've tried 2 packs and various cables and nothing seems to work. I even wasted my time and bought the HP external battery that the HP support staff promised me would be compatible. Thx
Why HP's the odd duckIn the chart above you can see there?s one vendor with a glaring-red problem: HP with its Spectre X2. Keep in mind, I?ve updated the Spectre X2 with the latest UEFI and it still won?t work with third-party chargers. Here?s why.After speaking with HP officials about the issue, it appears the company is just playing it safe. Fearing that a counterfeit or out-of-spec charger could make the touchscreen or audio subsystem flaky, HP has limited the access non-certified chargers have to the device. For now, HP exec Mike Nash told us, only ?overnight? charging, or charging while the device is off, is supported.?Are we being too conservative?? Nash asked. ?I don?t think so.?HP is committed to USB-C?it already has four or five devices that use it for charging. The company just doesn?t believe the spec is ready for interchangeability yet.Lee Atkinson, a distinguished technologist at HP who?s been leading the effort to corral PC makers around USB-C, said the upcoming Power Delivery 3.0 spec should solve many of the outstanding issues, such as how much voltage to supply and how to control which way power flows between two devices. Atkinson said OEMs all agree it has to be done correctly and with group consensus.Read other 1 answers
Does anyone know of an external power pack I can use to charge my HP Spectre 13.3 i7 ? Love the computer but I hate the very, very short battery life... it's horrible... less than 3 hours at 100% brightness... Will this unit work to keep it going? Anker PowerCore+ 20100 USB-C, Ultra-High Capacity Premium Portable Charger, 20100mAh External Battery, 6A Output Type-C Port for Macbook, Nexus, Nintendo Switch & PowerIQ for iPhone iPad & Samsung You can find it on Amazon for abot $70...Read other answers
I am unable to get a definative answer from any one whether of not this new 12" (not the 13") model support an external monitor. Specs and screenshots show only USB-C ports. Is there another port? Can you attach one with an adaptor via the USB-C port? A support export said he saw an HDMI port, but I suspect he was looking at at the 13" Spectre.
Great Question @meisenman? With the upcoming Spectre 12 x2 PC the USB type-C ports can be used to plug in an external monitor. You will need an HP USB type-C to HDMI or VGA adapter to allow one to be plugged in. USB Type-C Compatibility Chart for computers, adapters, docks and hubsDescription HP Spectre 12-a000 x2 Detachable PC HP USB-C to USB 3.0 Adapter x HP USB-C to HDMI Adapter x HP USB-C to VGA Adapter xRead other 10 answers
Charging is through USB-C port.Has anyone out there figured out how to charge fom an external battery? (e.g. RavPowerRP-PB14)Read other answers
I have had my Spectre x2 for 6 months. In that time it has turned itself off and won't restart x 3 or 4 times; won't start when I first turn it on after being shut down, twice. It has taken from 3 to 30 minutes of trying to turn it on before it will start. When it starts (anytime) the light on the caps lock button flashes; when it won't start no light flashes-nothing happens. I don't believe this is a power issue. I read on another forum that some of these models have needed to be returned to HP for repair as there is a hardware fault.Read other answers
My Spectre X2 Detachable tablet/notebook was bought in June 2016. It has been turning off unexpectedly for around a month now, making a 'click' noise when it does this. After it has turned off it can be difficult to turn back on. I have checked the HP Support Assistant and everything it up to date. Any other ideas of what could be wrong? Thanks in advance LauraRead other answers
I am having an issue with my Spectre x2 detachable windows 10??. the detachable keyboard has been a great pain this last weeks. It started by giving not working for some seconds then it would work until just recently it fully stopped working the backlighting doesn?t work the keys don?t work nor does the touch pad work the only thing that is working fine is the bang and olufsen speakers in the keyboard I have tried everything, reset my computer, detached it and attached it back again and even troubleshooter my entire computer nothing seems to work and real pain is that I have only had this 2 in 1 for 4 months and my warranty has already expired?? hope someone can help?..Read other answers
We have had the spectre x2 detachable 12-a009nr for less than one week. My son was using the notebook, then left it alone for a few hours and now it will not turn on. I have attempted to charge it, still will not turn on. Is there any way to do a hard reset or some sort of reset while it is not on?
Hello mjtwitch, Welcome to FORUM !! Please try this document : http://support.hp.com/in-en/document/c01684768 You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article. Hope this helps, for any further queries reply to the post and feel free to join us again !! **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
I've noticed the back of the laptop heating up for the past year, and usually place the screen section on a USB-powered fan platform to reduce the heat. When I put it to "sleep" I then turn off the AC power. I've been able to run it without AC power for 2-4 hrs on numerous occasions. However, about a week ago when I tried to resume from "sleep" before turning on ACpower, the CPU suddenly turned off. At the time I was using an external USB modem which was plugged in. So I turned on the AC power, and restarted the laptop. That happened a few times, and at least twice I saw a brief message on screen saying the battery level was below 3%, so CPU was turning off. Usually in sleep mode battery storage would not drop below 93%. In the past week the battery has stopped charging. (Last night it said the battery level was 0%; all day today it shows 83%.) So I have to use the ACpower to keep the laptop running.HP Battery check today produced the following results:Warranty Type: 3Cycle count: 187 / 1000Manufacturer: 331CBattery Age: 780 daysSerial Number: 02255 2014/09/30Temperature: 36 °CDesign Capacity: 4580 mAhFull Charge Capacity: 3818 mAh (83%)Remaining Capacity: 3193 mAhCurrent: 0 mATerminal Voltage: 8254 mVDesign Voltage: 7600 mVCell Voltage 1: 4127 mVCell Voltage 2: 4127 mVCell Voltage 3: 0 mVCell Voltage 4: 0 mVStatus: 82AC Power: YesCT Number: 6EJHQ03WY7J48YFailure ID: MAHW60-000000-MFGH6K-C0E103 I'm instructed to replace the batter... Read moreRead other answers
Hi, I'm having trouble getting my battery working. It will randomly guess the percentage of the battery and the computer will shut-down while it says theres 50% battery life. I try the HP support app incuided on my computer to do a calibration, however the battery fail the test. Yes, I did a check on the battery state; it says the battery is fine but I know that is incorrect. Anyway, I want to replace the battery but there is no infomation on how or were I should take it. Any help doing it or is it impossable?Read other answers
Hi! i have had my HP spectre 13 x 2 over 3 years now and my issua have recently appeard. My computer shuts down even thou it have ~30% battery left. I found the problem and it is that when my screens battery goes empty, my computer doesn't use the docking station battery, although when my screens battery have power left, my computer uses docking stations battery too. Also when i disable the screens battery my computer works well with only docking stations battery. Thanks for helping!Read other answers
My new HP Spectre get very very very hot on the underside when operating for only a short time. In addition, it has lost battery life. It now only gets about 4 hours before needing a recharge. The documentation indicates a battery life of 11+hours. This is not the case. The product is only about 2 months old - still under warranty. Is this a common issue - I have seen reviews of it running warm but this is so hot it appears something is wrong. In addition, is the loss of battery life related? And how do we get the battery issue resolved under warranty.
Hello~ Try out some of these anti-overheating tips Click Here Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Read other 1 answers
When I got my Spectre about 6 mo ago I go 8-10 hrs on a charge when doing word processing and e-mail. However that recently dropped to less than 4 hrs. After spending several hours with HP Support, we could find nothing obviously wrong with the machine. A look at the Task Manager CPU useage revealed nothing extraordinary and the HP Battery check indicated the battery was "ok". In preparing to send the machine back to HP, I decided to first try to reimage it, i.e. wipe the disk and reload the operating system. HP makes this easy to do. Once the new image was installed I methodically loaded each of my major applications one-by-one and retested the battery life after each install. I now get 8-10 hrs of battery life. During this process I did not update any of the drivers. This suggests that one of the recent driver upgrades is the culprit to my battery problem so I'm now much more cautious in accepting these. I always do a restore point before proceeding and test the battery life afterwards. Testing the battery life can be done in several ways. The key is consistency. The method I use is to edit the power settings so that the screen stays on and the machine remains awake. I then just let it sit for a while. I typically see a loss of 10% of battery power per hour. Prior to the reimage I saw 25-30% reduction per hour.Read other answers
I bought a brand new hp spectre x360 last December 2016 because I was amaze of the features being advertised at Best Buy Station Square Burnaby, CA store and they order it for me. When I got my order which I'm expecting it's brand new product, however after 2 weeks of using it I observed that the battery life has short period of time to think that I fully charged it. Because of these I return my laptop in the store to give complain regarding this matter. The store took it for repair and until now it's almost a month I haven't received any update regarding the status of my laptop. And I'm paying for the laptop which I haven't use. Kindly address this issue and hoping to hear from HP company soon.Read other answers
I found the the icon on of battery shows not full charged, however, I always use the AC to charge the laptop all the day.The battery icon shows the ac is connecting not charging.So I use hp battery check.It shows I need change the battery asp, and my battery is under gurentee. And there was a code UAJBXW-000000-MFPWLJ-C08M03.
Hi Chris,Seems like battery has given up its lifeContact HP technical support directly in your region with the failure ID and product detailshttp://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlThey would send you free replacement of batteryRegardsVisruthRead other 1 answers
This brand new Spectre drops 1% battery level per every minute! (IN battery sver mode at 25% brightness!)I think it is a construction issue I cannot imagine fine tune tricks can help me to achieve the advertised 9 hour.Any idea what to switch off at least to improve a bit the battery life until I got answer to my official ticket? thank you and best regards,LajosRead other answers
HI, i just got this computer from a friend. on the desktop, the battery icon says not detected, in the bios the listing fr the primary and secondary bateries are listed as N/A, and when i tried to test the battery in component testing, it said battery not installed. Ive updated the bios, installed alot of windows updates, and i tried restoring windows 8.1, and i really cant figure out whats wrong. If you have any ideas please help.Read other answers
Good Evening, I recently purchased an : "HP Spectre - 13-v118ca" i7 7500u/8 gig Ram/256 gig hdd. I am puzzled as to why the battery like only Lasts less than 2 hours on full charge. I have reduced the brightness to 0, dropped the Processor to 70%. I have contacted the Customer Service team they have advised me to speak to tech support or ask for help here. Can someone please guide me in the right direction? ThanksRead other answers
Hi! I am also having concerns about my laptop's battery life. It would probably run for a max 5 hours out of the claimed 12 hours battery life. I don't have any applications - besides Microsoft programs and iTunes (NO GAMES). I don't overcharge my laptop, so once it reaches 100%, I unplug straight away. Any solutions out there to improve battery performance?Thanks so much in advance! SamRead other answers
I bought the Spectre x360 to replace my HP Envy. The promised 12+ hours of battery life have resulted in only 4 hours. VERY disappointing since, I've chosen to buy this product over MAC which delivers 10 hours. I have checked the forum and there is no solution to this and has been going on for at least a year. Why is HP not delivering? I spent $1400 for something that was promised and not delivered. Can anyone help? Can I send this back and get a refund? I can't find help anywhere. LKRead other answers
The battery drains fastly and the battery test shows 2 of 4 cells at 0mV. Does that mean defective batteries?It has been just a month I purchased. But the battery is 1 year old. How? Isnt this unfair practise? The laptop is also red hot. I cannot work keeping it on my lapRead other answers
This morning I woke up to discover that my HP Spectre x360 does not sit flat on a desk anymore. It appears that the whole underside of the laptop has adopted a convex curvature, and the center of it contacts the desk below. My guess is that the battery is going bad and has expanded. Anyone else having this issue? Is there anything that can be done to fix this?Read other answers
My laptop would not charge the battery anymore, and and I've noticed many others in the forums with the same problem. I've tried to do a hard reset, though couldn't find any actual documents on how to reset my model of the spectre 360 (13-4005dx) so I'm not sure I'm doing it right. (the hard reset doc seems to be for other models) But so far, what I've tried has not worked, and all I get is the 3 quick blinks of the light when trying to turn it on. I went to Best Buy and verified that my power adapter works, so it is most definitely the laptop, not the adapter. Also they had a working adapater there and verified it would not take a charge. It seems like so many people have this problem but not sure who at HP to talk to to get it fixed, or what number to call. I really couldn't find any on the site. I'm not under warranty anymore but really need some help. If I can't get it fixed, I guarantee I will never buy another HP product again, and since I am the one in the family and group of friends that knows about PCs and gets asked by everyone else in the family what to buy, I'll make sure to tell them to never buy an HP. There is too much competition out there with other companies that seem to want to solve customer problems, especially when they are common ones. This one seems to common they should be fixing it without question or charge. So what to do? &n... Read moreRead other answers
Hi, I was not super sure as to where to post this so I put "Notebook Video, Display and Touch".So I bought this new HP Spectre x360 about a week ago during the cyber sales in preparation for classes at University next semester as I was wanting something small, lightwieght, and with a long lasting battery that could get me though the shcool day. I love everything about this laptop except it seems to have a very short battery life. When I bought it, all the tech reviews and the official HP website claimed an 11 to 12 hour battery life, however I cannot seem to get more than around 4 or 5. Perhaps the battery is bad?I do not know too much about computers so I had my brother help me choose the model. I have the i7 6500u, 16gbs of ram, and a 512gb SSD. My brother said with these specific components, the battery life could be effected a little bit but was under the impression that it would still be able to serve me at least 8 hours while at school. Should I contact HP support about the battery life problem? Thank you for any advice you can give me.Read other answers
Hi I have a very poor battery life on my HP Spectre 13 G1 (X2F00EA#UUW) notebook. It can very, but usually it is less then 2 hours. I have red somewhere else in the community that it is supposed to be a firmware or something which can help. I have run the diagnostics recommended on this page, but it did not help.http://support.hp.com/in-en/document/c01297640 Please help me! I just realized that I have lost 8% of my battery life, just doing the registration for the community and writing this post
NickeDigital wrote:Hi I have a very poor battery life on my HP Spectre 13 G1 (X2F00EA#UUW) notebook. It can very, but usually it is less then 2 hours. I have red somewhere else in the community that it is supposed to be a firmware or something which can help. I have run the diagnostics recommended on this page, but it did not help.http://support.hp.com/in-en/document/c01297640 Please help me! I just realized that I have lost 8% of my battery life, just doing the registration for the community and writing this post Hi, Kindly check the suggestion from @Riddle_Decipher https://h30434.www3.hp.com/t5/Windows/Spectre-x2-battery-life/td-p/5936663 Regards
"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
My x360 QHD Spectre has a low battery life in the beginning it has a 7 hour life with medium brightness then it's like 4:30 hours with Battery Saver on mode and I already removed bloatware and I only watch movies on it but when I game it's 2:30 hours (Fan gets loud and laptop gets hot) I'm pretty sure the battery life should be 10 hoursRead other answers
I am using a hp spectre x2. When i start my PC i get a message that the secondary battery of my PC is low and needs to be replaced. But the battery charges up well and doesn't show any signs of drainage. Also sometimes it works normal as how it used when i bought the PC a year and half ago. How can i repair the problem??Read other answers
The battery life on the Spectre x360 that I got two months ago is absolutely dissapointing. Running the default installation of Windows, I'm lucky to get 3.5 hours of battery life using the HP Recommended powerplan while browsing the internet on a stable WiFi network. I have been working with this computer for two months now and after two hours I have to plug it in. Is there anything that I can do to fix this issue or would my best bet be to contact HP directly? I bought this laptop solely based off of the claims that it could get up to 12 hours on battery and the fact that I'm lucky to see a third of that is upsetting.Read other answers
I recently bought my Spectre x360 and overall I am very happy with my purchase. However, I am a bit concerned with battery life. For my version (i7 processor and UHD screen) I am only achieving about 5 hours usage from each charge. I had expected nearer 9 hours from the adverts for the model. Reading messages from other users I seem to find that to achieve nearer 9 hours i should lower screen brightness to about 50%. Surely the main reason for buying a notebook with a UHD-4K screen is for the display to be bright especially when watching videos (Nertflix, iPlayer etc).Any suggestions about improving battery life pleaseRead other answers
I have owned a Spectre x2 12 myself and then I purchased one for my wife. I also recommended this system to my uncle who bought one. I must say that I have been happy with the performance and build quality of these units. However, there is one glaring issue with them that HP seems to be totally ignoring and in my opinion it is a deal breaker. I have since sold mine and am looking to do the same with my wife's system. I have recommended to my Uncle that he should do the same thing. What is this one glaring problem? The system discharges the battery even when the system is completely turned off. We have tried all the recommended things on all the HP and 3rd party forums to fix the issue but nothing has worked. We have tried everything from turning off fast boot and USB charging in Bios, to updating the Bios and all the drivers, to making sure no WiFi dongles are connected to the device when turned off, and even separating the keyboard from the device when it is turned off. Nothing has solved the problem. On one forum for an HP spectre x360 there was a fix offered which allowed the user to update the M.2 hard drive bios which fixed the problem the same problem for those systems but no such fix is offered by HP for the Spectre x2 12. I suspect that this system along with many other HP systems are suffering from the same issue of the M.2 not completely shutting down when the device is turned off which allows it to slowly discharge the battery. Imagine the frust... Read moreRead other answers
MY HP IS NOT EVEN 8 MONTHS OLD AND I AM ONLY GETTING ABOUT 2 HOURS. I WAS GETTING 5 WITH MY OLD ENVY WHICH I PASSED DOWN TO MY HUSBAND AND HE STILL GETS LONGER BATTERY LIFE THAN I DO SO WHAT SHOULD I DO? CAN I JUST GET THE BATTERY REPLACED UNDER WARRANTY OR IS THAT NOT INCLUDED?
LUANNE1 wrote:MY HP IS NOT EVEN 8 MONTHS OLD AND I AM ONLY GETTING ABOUT 2 HOURS. I WAS GETTING 5 WITH MY OLD ENVY WHICH I PASSED DOWN TO MY HUSBAND AND HE STILL GETS LONGER BATTERY LIFE THAN I DO SO WHAT SHOULD I DO? CAN I JUST GET THE BATTERY REPLACED UNDER WARRANTY OR IS THAT NOT INCLUDED?If you think the battery life only lasts 2 hours then I would highly suggest to just ask for a replacement. Anyway i'll inlcude documentations on how you can calibrate or properly set the settings in order for you to optimize your laptops battery life. Please take time to read the articles. How to Improve Battery Life with Windows 10?s New Power Settings While Windows 10 is getting a lot of press for its ?new? Start menu, beyond that there?s still a lot of stuff most users who skipped Windows 8 probably don?t know about. Today we want to talk about Windows 10?s power and battery settings.The quickest way to access the settings is to open the Action Center and click ?All settings?. On the resulting screen, click the ?System? group. There are two power-related categories we want to visit, the first will apply to users regardless of whether they?re using a laptop or desktop. These are the ?Power & sleep? settings.The first group concerns when your computer screen turns off when it is on battery or plugged in, while the second group lets you designate when it sleeps. At the bottom of the ?Power &a... Read moreRead other 2 answers
Hello, I recently purchased an HP Spectre x360, and the battery life is significantly less than listed on the website. I have read on several post on this forum that others are having the same issue. Please let me know if there's anyway I improve the life of my laptop. I have the i7 processor with 8gb ram. Thank you
Hello samthomreed, Please perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power Adapter After performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook How to improve the life of a Battery:1. Power Plan should be set correctly for extended battery life2. Please keep the Screen Brightness at lower level3. Please turn OFF Wi-Fi Connection when not in use4. Please remove the CD/DVD's from the Optical Drive when not in use Testing and Calibrating the Battery (Windows 10)http://sup... Read moreRead other 1 answers
Went to work on my Spectre x360 today and the battery/power indicator showed 12% left and it wasn't charging...even though it was plugged in. I quickly turned it off to try conserve power but now it won't turn on. I did notice that when it was on, the white light next to the power plug was blinking. Any ideas? Have never had this happen before. Pretty frustrated. I'm out of warranty but have only had the computer for about 18 months.Read other answers
This Spectre X360 is only 6 days old and the battery life is abysmal. The battery life is comppletely opposed to what HP advertises. For me, the advertised 12.5 Hours of battery life was the key point to buy it. But I can barely get 4 hours of light use. Is this an isolated problem or a common proble with this model. I am really dissaponted. I would like to keep it as I like the rest of it, but the battery, struggling to get barely to four hours is completely unacceptable. HP is misleading customers. This issue is forcing me to return it and look for alternate options. What are the best settings for Better Battery life? I do word processing and light web browsing to do research and the battery life is very dissapointing.
Where do you have the screen brightness set? That is the biggest factor. If you lower the brightness you can extend the life significantly. The runtime claims of laptop makers are like gas mileage claims for cars; true, but only under ideal, laboratory conditions rarely achieved in real life. You are not the only one to complain. I also have a laptop that is designed for long battery life; Lenovo Carbon X1. I get maybe 5 hours and Lenovo claims 8. I am very happy with 5 hours as I have been using laptops long enough to know that claims of "all day" battery life are not realistic.Read other 3 answers
hello, I have a brand new HP Spectre x360, and am very happy with it. However, the battery is getting drained when the laptop is shut-off (not in sleep mode, but really shut-off, by using the windows start button). From 100% to 90% in one week time, and even down to 0% if left for some weeks.I'm wondering if this is due to a problem with the battery (or some other manufacturing issue), or if it´s caused by some kind of setting that causing the computer to not completely shut down for example. Could the farst start-up have anything to do with it? Is there any setting I should change? Would really appreciate your help as this doesn't seem normal for a completely new computer... Thanks!
Hi there @lomoens, You have come to the right place to ask questions, find solutions and get help from HP and the community! I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that your battery keeps draining on your HP Spectre x360 - 13-4101no. I did some research and found documentation for you based on the battery depleting. First, before I provide you with steps to help resolve the battery issue, I would like to Welcome you to Support Forums and thank you for joining in! To resolve the issue you are experiencing with your battery: Please remove the notebook battery, plug the AC power cable back into the notebook, then turn it on. Does it power the Notebook? Please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. Here are some documents to use for Troubleshooting Steps: Battery Does Not Power Notebook or Hold a Charge. If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced. Testing and Calibrating the Battery (Windows 8).To know the condition of your battery, use the steps in this article to test your battery and calibrate it if necessary. Improving Battery Performance (Windows 10, 8, 7, Vista). Here is ... Read moreRead other 9 answers
Brand new Spectre X360. Battery drains 0.8% per hour while Spectre is shutdown. There is ZERO battery drain of spouse's Surface notebook. I have disabled fast start up. USB ports are not in use. This is a serious problem as I leave my notebook off for several days and could drain to zero possibly damaging battery.Read other answers
I recently purchased my laptop this past April and it has stopped charging. I thought it was the charger since my guinea pig chewed the mickey mouse cable a bit, so I got a replacement in the mail. However, replacing the cable did not solve the issue. The partially chewed cable worked up until the day I installed Windows 10, coincidentally. I'm just wondering if it's possible that installing Windows 10 could have caused some unkown bug to cause my laptop to stop charging. I really don't think it's the charger since it is brand new. Please can anybody help me? Thank you. P.S. The laptop battery is dead so I cannot turn it on to check drivers or bios.
The exact same thing happened to me. I received a new adapter and power cord from HP, as my Spectre is only 5 weeks old. The new power cord and adapter didn't work and now my laptop won't even turn on. I wish I could help, but I have no idea what to do to fix my own laptop since it won't turn on.Read other 9 answers
Hello,I have bought a Spectre X360 with core i7, 8 GB RAM and 256 SSD. It says that the battery is up to 12 hours. However, my laptop have not been staying more than 6 hours and it's quite hot. Most of the time I just let it runs a BlueStack app. I have made a test as below:DESIGN CAPACITY 55 mWhFULL CHARGE CAPACITY 55 mWhCYCLE COUNT - Battery life estimatesBattery life estimates based on observed drainsPERIOD - ACTIVE AT FULL CHARGE - ACTIVE AT FULL CHARGE2015-06-17 4:10:03 - 4:10:03 -2015-06-18 5:13:26 - 5:13:26 -2015-06-19 3:55:11 - 3:55:11 -2015-06-20 4:15:07  ... Read more
Greetings for the day dqthehoang, Regarding the battery life and battery backup that has been mentioned here, when the unit says battery upto 12hours, on a idle situation the battery life is upto 12hours or when you are using minimal applications, There are certain applications which would use more battery power, check when you are using any particular application if the battery drains, try updating BIOS through HP.com and Try running battery test through HPSA to check the functionality of the battery, Perform battery calibration on a timely manner to keep the battery in good shape. Regards,Zoan Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom right to say ?Thanks? for helping!Read other 5 answers
I posed in another section that already talks about this issue but have not recieved any assistance. I was using my laptop and the battery was low which I thought was odd since i had just charged the computer over night. I plugged the charger in and it would not charge. I changed outlets and again the computer would not charge and now the battery is dead. I took the computer to the microsoft store and verified that my cable was working and a new cable would not correct the issue. After reading on here it seems that the motherboard it the issue. Seeing as this problem seems to be more than isolated to a few computers I am looking for some assistnace from HP that doesnt require me half the cost of the computer which was still new. Any support would be greatly appreciated because the call center has not been able to provide me any support. TomRead other answers