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HP G62-b50SQ - Black Screen - Working on External Monitor

Q: HP G62-b50SQ - Black Screen - Working on External Monitor

My G62-b50SQ won't display anything on his screen.- everything works fine over VGA to external monitor- WiFi can be turned ON and OFF- on Device Manager window I have only only a STANDARD VGA Video Card (aldo there should be two video cards: one on board and one dedicated ATI Radeon card) What to do next in order to find and solve my problem?

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RELEVANCY SCORE 200
Preferred Solution: HP G62-b50SQ - Black Screen - Working on External Monitor

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RELEVANCY SCORE 82.4

My Dell Latitude E6420 has black screen of death. Let me explain what happen. My friend bought a battery for his E6440 laptop and his laptop not starting (no display) he asked me to check on my laptop for that battery.
My laptop display gone after inserting his battery and changed to my battery still didn't worked. I connected external monitor display coming there (external monitor is showing primary). but laptop display not coming to make it secondary.
I did steps.
1. drained power 30-1-2. still didn't work
2. changed RAM slots with another still didn't work
3. tried D+ power, did not see anything.
this morning I observed If close display 70 to 80% I can see barely light on the screen window login in the angle. 
Is that means back light gone? What are solutions have now? Do I need to change display? give me suggestion.

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RELEVANCY SCORE 72

Hi,

A disclaimer before I proceed. Im not the best with computers or computer terms.
I have a Samsung laptop (not sure of the model), and the screen broke months ago. Since then I've been using an external monitor without any issues until today. When I start up my laptop I can never see anything displayed on the external monitor until the log in screen. The monitor will always go into hibernation mode until the log in screen.

However, today it's taking longer to start up and I cant see what's going on. At first I thought windows was performing a disk scan but i waited over an hour! So that must not be the issue. I want to find a way to display what is happening on the external monitor if possible. I have been endlessly searching all day online for help. I would really appreciate any help/advice.

Thank you!
 

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RELEVANCY SCORE 71.2

I have the new Acer Aspire laptop and a TV which I use as a monitor. They have worked together very happily some time now. But yesterday I had to do a forced shutdown when the start button would not work and the TV screen shrank in size and there were error messages. When I rebooted, the TV monitor stayed black and a computer screen came alive for about 10 seconds as it was rebooting, then went black. I disconnected the TV from the computer and started her up and the computer screen behaved itself.
Even if I set all of the display parameters to indicate only one screen (the computer screen), if the TV monitor is connected to the computer, I end up with two black screens.
I have tried many display duplicate and extension.
No new software installed.
There is one clue. I disconnect the TV monitor from the computer, boot up, choose duplicates to display. Then I connect the TV monitor to the computer. What happens, for about one second, is that both screens light up.
What is going on? Help please.

A:Both laptop screen and external monitor go black

If you are still getting the black screens when starting up there is a useful shortcut you can try. Press the windows key + P. This will give you some options to try different combinations of TV monitor and/or screen.

It sounds like you might need a graphics driver update or roll back to a previous one it is has recently changed.

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RELEVANCY SCORE 70.4

I have tried so many things to fix this but nothing works. I can't contact HP, because I have no money and my warranty is up. Every time I turn on my laptop I hear the noise and see the lights on but the screen is pitch black. I tried shining a flashlight to the screen to check if I see the picture at all and the screen is just black.
 

A:HP Laptop screen black but works with external monitor

Dig111096 said:


I have tried so many things to fix this but nothing works. I can't contact HP, because I have no money and my warranty is up. Every time I turn on my laptop I hear the noise and see the lights on but the screen is pitch black. I tried shining a flashlight to the screen to check if I see the picture at all and the screen is just black.Click to expand...

be sure the monitor settings for your graphics are not set to an external monitor. go to control panel, clicking Display Settings to check this out and toggle between screen 1 and 2. click the icon that corresponds to the monitor that you want to designate as the primary display, and then select the 'This is my main monitor' check box.

if not, the use of the external monitor which works ok confirms the issue.

its not the video chip or motherboard. could be the lcd screen itself or if it is the inverter. most of the times it is the inverter that is the problem and can be fixed, you just have to get the correct inverter that supplies the right amount of voltage and you will be back in business.

sometimes its the backlight (light bulb) that went, which is more difficult imo and more time consuming. shine a flashlight on the lcd , if you see a faint image then in most cases it is the backlight that needs to be replaced. If you don't see an image even when shining the flashlight then it is most likely the inverter. if that helps.

if deciding to look at repairs for the inverter, enter ... Read more

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RELEVANCY SCORE 70.4

HP Compaq nc 8230, XP Pro SP3

Hadn't used the laptop for awhile, had black screen after I charged it then tried to start it.

Disconnected the battery & held start switch for about a minute, reinstalled the battery, then the hp logo showed on startup and after a couple tries Windows booted.

Was trying to find out how to run an external monitor. Went into the control panel / display / settings, found that I had 2 options under DISPLAY, but both were identically worded - basically for multiple monitors. One was #1, the other was #2. I hooked up the external monitor and it worked fine. I tried toggling between #1 to #2 with no problem or change in what was displayed.

I shut down the laptop, then unplugged the external monitor.

When I try to restart, I have a black screen, nothing at all shows incl the hp logo that usually shows right at the start. The HDD, etc, indicator lights still show that things are running normally.

The only thing I did was leave it on the #2 display setting, altho it read identical to #1, essentially "multiple monitors"

When I got the black screen on startup after disconnecting the external monitor, I also tried the fn+f4 button which is supposed to be the multiple monitor function, without any result or change in the black screen. When I had the external monitor hooked up and working I tried that to see if it had any effect but it did not.

Appreciate any help to get the display back to functioning.
 

A:Black screen on startup after disconnecting external monitor

So even now if you hook up the second monitor you still don't get any video on either display?
 

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RELEVANCY SCORE 70.4

I have a new ProBook 645 G1 that I use most of the time with a Dell 34" monitor (3415w) connected via the DisplayPort with the lid closed on the ProBook. If I lift the lid on the ProBook, the display switches to the laptop fine, and if I close the lid, it switches back to the external monitor fine. However, if I switch inputs on the monitor to view a different computer, then switch the monitor back to view the DisplayPort that the ProBook is connected to, the ProBook will not display, either on the external monitor or on its own screen (if I open the lid on the ProBook, the display on the ProBook is black as well). The only way I have found to recover the display on the ProBook is to force the laptop down by holding the power key until it powers off, then powering it back on and letting it boot up. I have tried cycling the lid and waiting to see if the ProBook will eventually output on the DisplayPort or the ProBook screen. It won?t. I have tried the Windows +P keys without effect, as well as unplugging the DisplayPort cable from the ProBook, but the display on the ProBook will not come back on. The ProBook boots up fine on the external monitor. I have found that if I open the lid on the ProBook *before* I switch the input on the monitor away from the ProBook, then switch the monitor back to the DisplayPort connected to the ProBook and close the lid, it switches back to the external monitor fine. If I forget to open the lid on the ProBook before switching the external ... Read more

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RELEVANCY SCORE 70.4

Hey guys how are you.  My y410p screen went blackb after being shut down and used the next day. The LCD was replaced once before. Had the screen replaced again and it was still dead. Had LCD connector changed and still no power to LCD screen. If you shine a light on the screen nothing can be seen. Can be connected with external monitor and works fine. Thanks for reading.

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RELEVANCY SCORE 69.6

Hi,Maybe somebody can help me with this. Today when I turned on my T400 the LDC screen went black after starting windows. I can see the booting messages but when starts loading windows 7 (displays the windows logo) the LDC screen in the laptop goes black. If I connect a external monitor directly to the laptop, LDC starts displaying.Even if the monitor the monitor does not have any display the LDC is working.If I change the settings to display in boths. Both screens work. I made all possible combinations and everytime if I disconnecte the external monitor the screen goes black.I used a dock station and it does not work. LDC and monitor (connected to dock station) were black. If I connect the monitor directly to the laptop the dock station and the LDC worked fine. So display in dock station and LDC only work is an external monitor is directly connected to the laptop. Any idea why this is happening or have a similar problem?Thank you,Rob 

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RELEVANCY SCORE 69.6

My new thinkpad laptop runs Vista Ultimate. When using an external monitor (via VGA), the screen goes black after the green loading bar. Vista is booting fine however as I can toggle to the laptop screen and see it there. The external monitor is working, as I can get the Thinkpad recovery system, BIOS, etc to display, just not Vista. I've tried every setting I can think of and tried updating the drivers but nothing helps. Are there any wiser heads out there?
 

A:Solved: Vista boots to black screen on external monitor

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RELEVANCY SCORE 69.2

My xps 13 9350 laptop screen is just blank but when I hook up an external monitor it shows everything. I went to my display settings and it doesn't even recognize a second display, for some reason it thinks the external monitor is the main screen. When I click "detect" it doesn't detect a second display.
I have booted in safe mode and everything works on the actual laptop but otherwise it only boots with a an external display.
Any help would be appreciated.

A:Dell XPS 13 9350 only recognizes external monitor, laptop screen black

Hi,
Thank you for writing to Dell Community Forum.
Please try to run the on-board diagnostics <F12> and capture any error codes and messages.
Also, can you boot into BIOS?
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 69.2

So my 2 year old satellite screen appears "dead". The system boots fine (XP) and I can see everything when attached to external monitor.

Is this video connection? screen? other? where should I have this repaired? THanks.
 

A:black screen - Toshiba notebook - boots fine with external monitor

Tricky........

Are you sure that you have not accidently switched to mode where your laptop is only displaying to external monitor. you should find instructions in handbook. See if both external monitor and Main screen show up on display properties, make sure you know how to switch back to your external monitor if it does not automatically find and display on external monitor first.

if the default monitor montor setting is not the problem then your screen has failed and you will need to have your screen replaced. if you still have warranty then send it back to manufacturer or where you purchaced it from.

No warranty? then take to local computer shop, (shop around dont just go to PC World or major outlet)
Laptop displays are very expensive.
 

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RELEVANCY SCORE 69.2

As the title says, I am dealing with a black screen on my T420. An external monitor was working. One suggestion was to boot in safe mode, but when I did there was no longer any external monitor signal. Now I have no way to exit safe mode at boot and continue the process of diagnosing the black screen. Help!Tnx in advance

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RELEVANCY SCORE 69.2

The touchscreen on the laptop is completely black.  The computer is turning on and the backlight to the keyboard is functioning, as well as the fan.  At times I can get a series of 8 beeps that can be heard.  I referenced this and understand that code indicates LCD failure.  I connected the laptop to an external monitor via HDMI cable and it is black as well.  I did remove the battery for a few minutes and then reinstalled it.  I also check the LCD cable connection, unplugged it, and plugged it back in.  No change.  What could be causing this problem?
Thank you for any help!

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RELEVANCY SCORE 68.4

Hi,

first of all, I know there is a thread with "almost ?" the same problem here in the forum. I wrote my problem as a reply of that to keep the board a little bit clearer, but for any reason my post doesn't show up there an I decide to open an new one.

I got an Toshiba Satellite L650D-15G and it worked well until 4 days ago. This time I finished my work and close the laptop (not sure if I shutdown or just close). On the next day it wont turn on the screen again, no numblock light no caps lock lights nothing like this. I Started again and again but the screen stay black (not sure if Windows is running or not). Then I tried to connect the laptop with an HDMI cable to an external monitor and the desktop was shown on the external monitor and the laptop monitor starts working (no error messages like nothing happens). I tried to start again and since this time the screen and the external monitor stays black.

I tried everything in my mind and tried the suggestions of https://forum.toshiba.eu/showthread....atellite+l650d . Nothing works and I'm really desperate and don't know what else I can do. Hopefully somebody here in this board can help me.

Thank you in advance.

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RELEVANCY SCORE 68.4

Hello! When I connect my Yoga 900 laptop to my Samsung external monitor using a USB-C/HDMI adapter, the laptop screen flashes black and the external screen does nothing. Between the flashes I can see my desktop background goes blue and every program/file that is open begins popping up and closing on repeat. Nothing ever shows on the external monitor. The only fix is to unplug the two, but if I let the laptop flash for more than about a minute it eventually goes black. When this happens, unplugging it from the monitor does nothing and it has to be manually restarted using the side button. As noted in other forum solutions, I manually updated all video and chip drivers.I have tested the monitor's HDMI port, the Yoga 900's USB-C port, and the HDMI cable itself. I have also tried a different brand of USB-C adapter. Pressing Windows + P doesn't seem to do much, as I can see the menu between the flashes and click "expand" but nothing happens. Any idea what else I can do? Thank you.

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RELEVANCY SCORE 67.6

Good evening,I left the notebook downloading an HP update and then turned it off after it was complete. The following morning I turned the notebook on and there was no display but I could hear it booting up. I attached an external monitor and it works fine. There is no notebook screen identified in the screen settings (where I used to get 2 before) only the external monitor is available.

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RELEVANCY SCORE 66.4

I have all working parts (already checked) I have had pc for 10 months and all of a sudden when I left the room my screen froze so I restarted my pc and it did not display. So I eventually identified the issue and I have been trying everything to get the graphics card to work but it still has a black screen PLEASE HELP ME IM DESPERATE
 

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RELEVANCY SCORE 66.4

Hi,

I really need some help with this issue as I need this monitor to do my work. My Asus VK192 monitor turns on fine and even displays the desktop fine, but only for a couple of seconds. This has been going on about a week, I have previously fixed the issue by turning the monitor on and off several times until it stayed but now it just wont keep the image. Strangely, the actual monitor never loses it's connection and the IO light stays on.

Because it is clearly capable of working I can only assume this is a driver issue. The options to update the monitors drivers are all greyed out and Asus only have multiframe and lifeframe downloads which seem to be extra software for managing your monitors, not dedicated drivers.

I have looked and looked but the only solutions I have found are "buy a new monitor" or "buy a new graphics card". I need this sorted asap and can't really afford to buy anything. As it does work for a couple of seconds, there has surely got to be a fix?

My graphics card is an nvidia geforce 9800 gt if that is of any help.

TIA

A:Black screen ACI VK192 monitor recognised and working

Hi welcome to the forum

from what you describe its most likely a faulty monitor. monitors do not have drivers they are plug and play. you would need to have testing equipment to figure out whats actually faulty in the monitor. which probably cost more than what the monitor is worth. and bring it to a repair shop probably not going to be worth it neither. probably cheaper to replace monitor. unless you still have warranty on the monitor.

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RELEVANCY SCORE 64.4

Warranty of my Dell Inspiron 5558 Signature Edition expired in Jan 2017. The display suddenly started giving problem  - it has black border and grey blank screen and some times blank screen. When you restart / boot, you get the DELL logo which means display is working. . Works perfectly with external monitor though HDMI port. This problem is appearing from last 2 months

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RELEVANCY SCORE 63.6

Hi, I am having a mojor headache with a Toshiba Satellite Pro A120. The screen has started switching to blackout at random times and is happening more and more. It doesn't matter whether W
Jayindows has loaded or if I enter the bios,or boot from CD,or leave it sat waiting for me to select a boot device. It more often than not goes black but you can still see what should be on the screen, it's just not lit at all to see clearly. The laptop itself is still working fine as it works on an external monitor and makes system beeps, cd spins up etc.
Have tried the following:
Adjusting various settings in the graphics properties and within the bios but makes no difference.
It also switches back on if I press FN + F5 to swap monitors but goes off again after a few seconds.
It's not overheating as it's been stood all night and still happens sometime during boot when stone cold.
I've tried booting with / without the battery - no difference.
I've tried booting without the HDD - no difference.
I've tried removing the battery, pressing power for 60 seconds, then add battery, power and boot up again - no difference.
I would have sworn it was the inverter but it does the same thing with an inverter I know works! don't think it can be graphics as it works on an external monitor and doesn't go off.
I'm out of ideas and seeking a genius to sort this for me please!!!
Cheers

A:Satellite Pro A120 - Black Screen - Fine on External Monitor - LCD fine

Apologies, the bit that says " *It doesn't matter whether W*
*Jayindows has loaded*"

Should actuall read: " *It doesn't matter whether Windows has loaded*"

My laptop keyboard is knacked too!

Jay

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RELEVANCY SCORE 63.6

Hi - I'm having a problem with booting and getting a black/blank LCD screen with an external montior connected via the displayport on Windows 10. I've tried the option of disabling fastboot in the power settings but this only relieves the problem during a restart rather than from a cold boot. The graphics mode is set to 'discrete' rather than 'hybrid' (which seemed resolve the issue for those using a dock). If I hibentate then resume the LCD screen displays.. Anyone experiencing the same problems or have a solution ? Many thanks

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RELEVANCY SCORE 61.6

On the driver page we have this:
Intel HD Graphics 530 Driver View detailsFile Name: Intel-HD-Graphics-530-Driver_28VH9_WIN_21.20.16.4727_A03.EXE
If the GPU is HD Graphics 630. Why is the driver 530???
Also in "View details" we have: 
Enhancements:- Update Intel 15.46 graphic driver branch for RedStone2 OS
Intel 15.46 supports OpenGL 4.5 and this driver doesn't: Intel-HD-Graphics-530-Driver_28VH9_WIN_21.20.16.4727_A03.EXE 
Then we have the following problem when I connect and external monitor to the HDMI port:
The window of Microsoft Visual Studio 2017 when dragged and snapped to the corner of the external monitor turns black but only sometimes. This rendering problem appears to be a driver problem according to Microsoft.

This needs to be addressed by Dell/Intel or NVIDIA as there appear to be many complaints.

Edit: I forgot to mention that I am talking about Windows 10. And this is what I see: 

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RELEVANCY SCORE 58.4

My computer details. I am using an Insignia USB to VGA Adapter. My computer recognizes this ACER monitor, which is the external one, yet the screen on it is black.  Also, oddly enough the HP graphics settings don't show it, and will not detect it.  However, the normal display settings show it as a 2nd display, however it won't 'detect'....   When I screenshot my screen, it notices there is another display..When I paste it into paint, there is another empty screen with my desktop, just the image, no icons, nothing else.  I also have downloaded the insignia drivers from their website..  What should I do from here?...   

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RELEVANCY SCORE 58.4

I have an external monitor hooked up via HDMI to my laptop. Recently it has started briefly turning black for a few seconds. The power light is still on, but there is no sound from the speakers which are connected through HDMI. Before this happens sometimes there is a pink horizontal line that appears on the screen for one second. My laptop screen does not go black, and this does not happen if the game is being run on the laptop screen whether or not the external monitor is connected.This only happens when playing a demanding game or program (such as Furmark) but not videos. I may have switched the refresh rate from 59p to 60p before those but changing it back has not fixed this problem. I have also tried updating the graphics card driver which did not work.

Any ideas?

Thanks
 

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RELEVANCY SCORE 58

Hi,

i have a notebook lenovo y570 that has a intel 3000 and a nvidia gt 555m card. My external asus vg248 monitor used to work through hdmi, but now it doesnt. I test with another laptop and the monitor works through hdmi... i must have changed some setting in my lenovo. The monitor says no hdmi signal.

I think something is wrong here:

help please!!

A:Asus monitor not working as external monitor for notebook

See if this helps:

Extending the desktop to the attached monitor with Microsoft Windows Right-click the desktop, and then click Properties.
In the Display Properties dialog box, select the Settings tab.
Click the Display list and select your external monitor.
Note: For help identifying the monitors, click Identify.
Select Extend my Windows desktop onto this monitor, then click Apply or OK.

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RELEVANCY SCORE 58

Whenever I run an external monitor (only) on the laptop's HDMI connector or a VGA adapter on the USB-C connector, the screen regularly goes black for a few seconds and the speaker beeps. Sometimes, not often, the resolution of the external screen will have changed when the monitor comes back from black.
I just updated the BIOS, chipset, and video drivers from the Dell download site.
The external monitor is an ASUS VW266H.

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RELEVANCY SCORE 58

I have this problem too now. (connecting to DELL U2715H) The weird thing is it didn't for the first six months I owned it.  And doesn't happen with built in screen. 
 
To make it even more annoying this started happening about the same day my premium support ended. 
 
I'm not impressed. 
 
UPDATE: A hard reset stops the black screen. Instead I now get this unhelpful messagebox popping up at random..
 

A:External Monitor Keeps Going Black (flickering on & off)

Hi there @cspr,  Thank you for visiting the HP Support Forums and Welcome! I read your post on the HP Support Forums and see that you are having issues with an external monitor that keeps flickering on and off. You had mentioned that you already tried to use numerous HDMI cables. Have you tried a different screen/TV?Did you receive any error messages? How long has this been happening for?Have you done a BIOS reset? Here are two document that may help.  HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 10)HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8) If the documents do not help you resolve the issue, try restoring the BIOS and then check for windows updates.Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating. Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up. If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting. Thanks! 

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RELEVANCY SCORE 58

Hello All, I am using a T460 with an external monitor.The external monitor goes black for a second and the sound also pops once while the screen goes black, then the sound continues and the screen comes back.I am using the built-in jack port to listen to audio. There is an irritating pop in the left earpiece every time the monitor goes black.The graphic card is an integrated Intel HD520.Sometimes it happens every two minutes, sometimes only once or twice a day.The more I want it to not happen, the more it does.  I am using the monitor without a dock and I tested it with the following cable variations:Built-in HDMI port --> to DVIBuilt-in HDMI port --> to HDMIBuilt-in Mini DisplayPort --> HDMI The problem persist in all scenarios.Let me know if you need any further info. Please help me, because it is slowly driving me insane.It is impossible to work like that.Help, please help.

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RELEVANCY SCORE 57.6

I have a dell laptop that has 1920x1080 resolution. However, i connect it to an external monitor that has 1920x1200 resolution. Basically almost everything i do is on my external monitor which acts as my main primary screen. Thus i do sometimes open some windows or drag a window or so to the other screen like youtube etc to the laptop screen which is the secondary monitor.


My issue at the moment is everything is way too big on the laptop screen. I want to have 1920x1080 resolution but its way too big. I googled what is my resolution on it and it shows 1536 x 864. Can someone tell me how to change this to 1920x1080? I googled what is my resolution on the external monitor and it does show 1920x1200 which is correct.


My external monitor which is my main monitor is fine at the moment with the 1920x1200. Its windows 10 but im assuming this should be very similar to windows 7 to fix this issue?

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RELEVANCY SCORE 57.6

I have a dell laptop that has 1920x1080 resolution. However, i connect it to an external monitor that has 1920x1200 resolution. Basically almost everything i do is on my external monitor which acts as my main primary screen. Thus i do sometimes open some windows or drag a window or so to the other screen like youtube etc to the laptop screen which is the secondary monitor.


My issue at the moment is everything is way too big on the laptop screen. I want to have 1920x1080 resolution but its way too big. I googled what is my resolution on it and it shows 1536 x 864. Can someone tell me how to change this to 1920x1080? I googled what is my resolution on the external monitor and it does show 1920x1200 which is correct.


My external monitor which is my main monitor is fine at the moment with the 1920x1200. Its windows 10 but im assuming this should be very similar to windows 7 to fix this issue?

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RELEVANCY SCORE 57.2

I have a dell laptop that has 1920x1080 resolution. However, i connect it to an external monitor that has 1920x1200 resolution. Basically almost everything i do is on my external monitor which acts as my main primary screen. Thus i do sometimes open some windows or drag a window or so to the other screen like youtube etc to the laptop screen.
My issue at the moment is everything is way too big on the laptop screen. I want to have 1920x1080 resolution but its way too big. I googled what is my resolution on it and it shows 1536 x 864. Can someone tell me how to change this to 1920x1080?
My external monitor which is my main monitor is fine at the moment with the 1920x1200.

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RELEVANCY SCORE 57.2

Hello, I have a Thinkpad connected to an external monitor through a docking station. When I start up, I get the Windows is Starting screen on the external monitor, but then I just get a black screen with the mouse point - ie I do not get to the login window. I'm able to move the mouse around fine but I'm not able to bring the login window to the screen.This only happens when I'm connected to the external monitor. If I start up the notebook alone, I'm able to get to the login window and login OK.Any advice on how to fix this? Thank youJamsta

A:External monitor black with a only a mouse pointer

Hello and welcome,
 
If you'll indicate which ThinkPad (and what operating system, OS revision, etc...) we can move your post to the appropriate forum.
 
[edit] Thread moved.
 
Z.

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RELEVANCY SCORE 57.2

Hello, I have a Thinkpad connected to an external monitor through a docking station. When I start up, I get the Windows is Starting screen on the external monitor, but then I just get a black screen with the mouse point - ie I do not get to the login window. I'm able to move the mouse around fine but I'm not able to bring the login window to the screen.This only happens when I'm connected to the external monitor. If I start up the notebook alone, I'm able to get to the login window and login OK.Any advice on how to fix this? Thank youJamsta

A:External monitor black with a only a mouse pointer

Hello and welcome,
 
If you'll indicate which ThinkPad (and what operating system, OS revision, etc...) we can move your post to the appropriate forum.
 
Z.

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RELEVANCY SCORE 57.2

I couldn't find the answer to this. Apologies if it is already posted somewhere

I have a Dell Precision 5510.
I have it hooked up to an external monitor using dual screen
The sound from a video on youtube (etc) works fine when the external monitor is unplugged, BUT NOT WHEN THE MONITOR IS PLUGGED IN. This confuses me.  Is there a solution?
Thank you.
cecilia

A:5510: Audio from websites not working when external monitor is also hooked up. (But Skype sound still working)

Hello. What might be happening is after you connect to the external display, the audio switches to HDMI audio. To get the audio to emit from the laptop's speakers again, go to the Windows Sounds dialog and make Speakers the default playback device (right click). You might have to do this every time you connect an HDMI cable.

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RELEVANCY SCORE 57.2

A black dot 1" in diameter and some black smears have appeared on the bottom right corner of my screen. I believe whatever page I have up is ok behind it. And I think it is getting bigger. Monitor is a Dell 19 " Analog Flat Panel. Maybe it is finished.
 

A:black dotr amd black smear on monitor screen

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RELEVANCY SCORE 56.8

Laptop: HP OMEN 15-ax003nMonitor: HP 22xw Monitor 21.5" DisplayConnected via HDMII'm having issues when trying to play a video in fullscreen on my secondary monitor. I'm runing dual screens with the external monitor being my Primary Monitor  So when I play a youtube video in fullscreen on the secondary I can hear audio, pause,play etc but it's just a black screen.However, if I make the laptop screen my primary display in the microsoft display settings and play a youtube video fullscreen on the secondary monitor it works.... but I can see the quality is not as clear as it should be. Is this an issue with the graphics cards? It looks like the laptop runs of the intel card and the monitior runs of the nVidia... or do the display sizes just not work together?

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RELEVANCY SCORE 56.8

In the last few months I have purchased the ProBook 655, UltraSlim Docking Station, and two monitors all from HP.com.  I am trying to connect the monitors from the Docking station's DisplayPort to the Monitors VGA port.  The screen flicker, shake, and go black then come back on again.  I have updated the graphics card. Updated the firmware for the Docking Station with several different updates (SP69276.exe, SP74203.exe, and SP75855.exe). All this resulted in absolutely no change. Also, tried 4 different cables.  If I undock the computer and use the displayport on the side of the computer the monitors work perfectly.  So I don't think that it has to do with the graphics card.  The VGA to VGA cable between the docking station and monitor works great too.  But I really desire to run to full size monitors and there is only one VGA port on the docking station. Does anyone have any suggestions on what to try next?  I am finding it impossible to even find a phone number to call HP to see if they can help.

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RELEVANCY SCORE 56.8

Me and 2 co-workers got new computers, E7250.
Together with the E-Port Plus II docking station. (PR02X)
Problem is that one of the external monitors keeps flickering to black, as if loss of signal after a while.
Docking out and in again solves it, or removing the DVI-cable and putting it in again.I run 3 external monitors + internal.
Co-workers runs 3 external only.Same on all, one of the external monitors flickers.I have the latest BIOS, latest driver for GPU and Chipset.This does not help.Any suggestions?

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RELEVANCY SCORE 56.8

Got a new XPS 13 9350 and connect it to an external monitor (usb type C to HDMI). The connection works well but when I close the lip, the external monitor begin to occasionally turn black then back on again. Any solutions?

A:xps 13 9350 external monitor turn black then back on again

Hi Josh,
Did you find a solution to the described problem? It shows up with my XS 13 9350 as well. Both when I attach a monitor via the usb3.1 Port through a hdmi adaptor and when I attach it via usb3.0 through the Dell DA100 adaptor.

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RELEVANCY SCORE 56.8

Hello Friends,
I have a problem because of a problem. I got bit by the endless loop boot up because of the last MS update.

I am now waiting for MS to send me an XP CD, ya 6-7 days w/o my machine!

Now the problem: I decided it would be a good idea to hook up my laptop to my cordless KB and Mouse, went without a hitch. The problem came when I decided to hook my 23" monitor to the laptop also.

Yes, now I have no monitor working. I get black screens on both machines, I do get a pointer but it is useless. The monitor is an acer and the LT is a HP DV9205. I have tried the fn+F4 along all the F combinations.

Now a bit more information: I am able to ctrl alt del and pull up the processes running, it shows no apps running. I am also able to open in safe mode and can see both screen in safe mode.

If I uninstall the Nivdia driver for the acer and reboot without the monitor hooked up the LT I still have only the black screen on the LP.

Help please. I am now working from a netbook, and it is killing me

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RELEVANCY SCORE 56.8

I have a Dell notebook with XP Media Direct. The display goes black soon after boot-up while an external monitor functions. When the notebook lid closed and re-opened, the display comes back temporarily, the external seems to reset, and then the notebook display returns to black. I have hibernate turned off, standby set to never and sleep set to never.

I tested standby and hibernate and they both display that they are either about to switch to standby or hibernate before the display turns off.

I don't think it is a heat issue because it happens even after the notebook has been off for awhile and turned back on. I've updated the video drivers.

Any help is appreciated. Thanks!

Scott
 

A:Notebook display goes black, but external monitor is functional??

i believe this is a feature, not a problem.

Most laptops will shut off their screen when an external monitor is connected to save power. However, depending on your laptop, there should be a Fn command allowing you to swap display modes (only ext, only laptop, or both)
 

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RELEVANCY SCORE 56

Hi,

I am new to this forum and I am having some trouble with my laptop. My laptop screen was cracked, and my future brother in law removed the screen completely, and then connected an external monitor. Everything was working fine until he performed a full system restore because of a corrupted file. Now the screen goes black on start up. In safe mode a pop up states that the installation cannot be completed in safe mode and automatically restarts, putting me back at square one. Is this issue fixable or should I just throw it away?

I have an acer laptop/now desktop running Windows Vista Home Premium if it helps.
 

A:External monitor connected to laptop goes black after system restore

I don't have much time but this will help others. When does the display go black? After the standard BIOS post information when it goes to Windows? When do you get the error message?

I assume this may be a refresh rate problem but there's not enough info to go on.
 

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RELEVANCY SCORE 56

DV4 2170US Laptop Goes through boot sequence, but screeen never comes on, or even flickers. It can't be the video crd, since an evternal HDMI monitor works just fine. I already tried removing the battery and cord, and draining residual power. The laptop crashed during a Microsoft update on Feb 10, 2012, and I am trying to resurrect it for an online course, since the specs are pretty respectable. Do I need to use my USB Flash Restore drive, reset the system (I backed everything up while connected to the external screen) and see if that fixes it?Is it just a video driver I am missing?Is the cable delivering data to the screen bad?The screen looks like it did when I first bought it, no chips, cracks or scratches, so I doubt it is physically damaged, but... HELP???!!!??

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RELEVANCY SCORE 55.2

When i connect up my second monitor both screens turn black. Have tried rebooting computer when monitor bluged in and still got a black screen in both monitors.

A:black screen in both monitor when setting up a second monitor

it might be software conflict..

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