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Cyber-Crime-Unit Belgian Police Ukash payment

Q: Cyber-Crime-Unit Belgian Police Ukash payment

Hi,

Hopefuly you guys can understand what i'm writing here in my best englisch, i'm 48 years old and only learn dutch language in my country Belgium (Europe).

The following occurt:

I was searching on a porno site www.uporn.com friday the 6 of july 2012 01:30 u (Brussels time)
suddenly my computer get blockted by the Belgium Cyber Crime unit of the Belgium Police and ask me to pay 100 ? to unblock my computer with the Ukash method
Everything was blockted, even my taskbar, start button and desktop wallpaper and desktop icons dissapear.
I try to make a screenshot but that also didn't work

So i went to my second computer and find out that it was a hacker who takes over my computer.

I went back to my first computer who is infected and restart the computer to get in to save mode with network
i did system recovery and bring the computer back to an urly date (3 days) and restart in normal mode
that gives me the opportunity to get back my computer and download Malwarebytes and run it but nothing was found accept of some crack keys on other drives
so i'm pretty sure the hacker has stil some files or other things in my computer and i like to have them removed of it

I have reed in previous topics here to do nothing with programs that go deep in to my computer without any asking to do so.

My question now is what sould i do next?

My computer is a Medion Windows7 PC, Intel® Core™2 Duo CPU E7400 @ 2.80GHz
Installed memory (RAM): 4,00 GB
System type: 64-bit Operating System
Windows 7 Enterprise N Service Pack 1
Windows is activated: product ID: 00426-OEM-8992662-00009
i use two screens with NVIDIA GeForce GT 230


Thanks Sincerely

RELEVANCY SCORE 200
Preferred Solution: Cyber-Crime-Unit Belgian Police Ukash payment

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Cyber-Crime-Unit Belgian Police Ukash payment

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

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RELEVANCY SCORE 104

Hello, I found this site via a google search and I don't think I'm the first person to have this problem!

I have a screen which comes up after I turn on my computer and log on which locks the computer and claims to be from the met police "E Crime Unit" and asking me to pay a ?100 fine. By turning on my computer with wireless capability off, I am able to get past the screen.

Thanks for your time,

Gemma
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_29
Run by User at 11:06:54 on 2012-03-16
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3758.2268 [GMT 0:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\... Read more

A:"Police E Crime Unit" virus

Good evening. Download OTL by OldTimer from here and save it to your Desktop. Double click the tool to run it. Click the Quick Scan button and allow it to do it's thing. Once complete, it should open two Notepad Windows - OTL.Txt and Extras.Txt It should also save copies in the same location as OTL. I want you to copy and paste the contents of OTL.txt that should appear into one reply and Extras.Txt into another. The length of the two logs sometimes results in the end being chopped off if you post both in one reply.

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RELEVANCY SCORE 104

Morning
I turned on the comp and was completely blocked by a screen 'police E crime unit' have blocked my ip and pay ?100 fine through ukash!!
I was able to connect to the internet via the ds and searched for a fix and came across combofix, it's only now reading the rules on posting I may have jumped the gun so here is what i have done up to now.

Disconnected the router
Turned on computer
Clicked on firefox (got page not found no internet connection)
Connected the router
Searched combofix and downloaded and let it do its stuff

So now I am here I have a log ready to be looked at and am weary to turn off the computer incase it doesn't work again.
Any advice?

A:Police E Crime Unit virus

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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RELEVANCY SCORE 104

Hi,

My laptop has been blocked by hackers, they want me to pay money.
I browsed the web and i found out I had to use Hijackthis.
The only problem is that i don't know which fields i have to tag.
could you please help me?
here is my log.

thanks

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:58:13, on 22/09/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe
C:\ProgramData\lsass.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\ctfmon.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Bing
R1 -... Read more

A:Police crime unit, Pc blocked

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===[*]Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:R3 - URLSearchHook: (no name) - {2d8d9acc-f6d7-4362-8876-a275ca929591} - (no file)O3 - Toolbar: (no name) - {2d8d9acc-f6d7-4362-8876-a275ca929591} - (no file)O4 - Startup: ctfmon.lnk = C:\ProgramData\lsass.exeClick on Fix Checked when finished and exit HijackThis.Delete this file in bold.C:\ProgramData\lsass.exeRestart the computer normally.===To remove any traces of this infection please execute the instructions on this pageRemove the Win32/Reveton or Police Central e-crime Unit Ransomwarehttp://www.bleepingcomputer.com/virus-removal/remove-police-central-e-crime-unit-reveton-ransomwareIf at any time you need advice to continue please ask.===Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofixLink 1Link 2* IMPORTANT !!! Save ComboFix.exe to your DesktopIMPORTANT....1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.3. Do not install any ... Read more

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RELEVANCY SCORE 104

Dear Sir,

I have been infected with Police Central e-crime Unit and cannot use my computer. I have also read and tried to follow up the Ukash virus removal but without any success. here is the summary of what I have tried:

boot in safe mode and safe mode with Networking does not work as the virus forces the computer to shut down and reboot.
booting safe mode with command prompt works and when checking the regedit value under shell. explorer.exe name has not been changed \
tried to load the .iso for kaspersky with the ImgBurn and created a bootable disc. Unfortunetly, the hard disk did not show up to scan it. so I took the HD and used a USB kit to connect it to a clean computer using kaspersky to clean it. It found few viruses but not the Ukash ... cleaned it all when I plugged it back, it had the same problem.
tried Microsoft defender and again did not work.
Help please .... thanks a milion in advance.

Hassan
 

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RELEVANCY SCORE 102.8

I've recently picked up (what looks like a new version of) the PCEU virus and none of the anti-virus softwares I've tried have managed to find it. The virus creates a pop up anytime there's an internet connection which blocks all computer usage. The Met's website gives a brief description if that helps anyone.Following Broni's advice (here) I've run Defogger, DDS and GMER. The DDS log is below and the Attach and Ark files are attached..DDS (Ver_2011-08-26.01) - NTFSx86 NETWORKInternet Explorer: 9.0.8112.16421Run by Ash at 12:58:34 on 2012-06-23Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3033.2351 [GMT 1:00].AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\windows\system32\wininit.exeC:\windows\system32\lsm.exeC:\windows\system32\svchost.exe -k DcomLaunchC:\windows\system32\svchost.exe -k RPCSSC:\windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\windows\system32\svchost.exe -k netsvcsC:\windows\system32\svchost.exe -k LocalSystemNetworkRestrictedC:\windows\system32\svchost.exe -k LocalServiceC:\windows\system32\svchost.exe -k ... Read more

A:Police Central E-crime Unit Virus

Hi,uTorrentAbove listed ones are P2P file sharing programs. P2P downloads are nowadays one of those things that most likely bring infection into the system. My recommendation is to uninstall these (and other if present) P2P file sharing programs.Please visit this webpage for download links, and instructions for running ComboFix tool:http://www.bleepingcomputer.com/combofix/how-to-use-combofixPlease ensure you read this guide carefully first.Please continue as follows:Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
Remember to re-enable them afterwards.

Click Yes to allow ComboFix to continue scanning for malware.When the tool is finished, it will produce a report for you. Please include the following reports for further review, and so we may continue cleansing the system:C:\ComboFix.txtNew dds log.A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

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RELEVANCY SCORE 102.8

I'm running XP

First of all, I apologise that I haven't followed the steps advised before posting. This is because I can't do anything useful at all on the PC in question. As soon as Windows starts, there is a Ransomeware demand for u-kash, which prevents me from doing anything at all.

I know that there are various tools to remove stuff like this, so I first of all tried to restart my PC in safe mode. However, when I hit F8 and choose 'Start Windows in Safe mode", the PC runs some scripts, then shuts down and restarts. This happens repeatedly. I've also tried to boot off a USB stick, but that didn't work. I haven't got an XP boot disk, so I'm not sure what to try next.

A:Metropolitan Police Central e-Crime Unit

Greetings joedurham and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance. Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do no... Read more

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RELEVANCY SCORE 102.8

Hey i just had this issue and wanted to share how i cured this virus.
A screen will pop up asking for some money to unblock your PC for viewing an illegal page of some sort. I restarted PC and was still there, task bar and icons dissapear and not able to close page down.

All I done was restart pc > keep pressing F8 > make repairs (somthing like that, was top option for me) > system restore > restore point was a couple days ago > pc will restart once done > virus scan was done as soon as windows loaded up.

Seemed to of worked for me, hopfully it won't show up again.
 

A:Police central e-crime unit virus

that wouldn't always work as this one can often be casued by a tdss type rootkit
I would suspect that you are still infected so
follow advice here and post the logs those programs make
 

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RELEVANCY SCORE 102.8

Hi.

My brother was on his new computer playing on a game when a message randomly popped up on his screen saying that it was the Police Central e-crime Unit and his computer had been locked on the grounds that he'd broke some laws (some of which ridiculous) and needed to pay money to have the computer released, pretty obvious it's a scam/virus.

First thought was to try a system restore and roll back to a few days ago, however after restarting and logging on for the restore to take place I got an error saying that the system restore did not complete successfully, followed by the pop-up screen coming back on and locking the computer again.

Even though it seems to have locked the computer, it only appears to have done it on the one account so by using ctrl+alt+del you can still get into the guest or other administrator account and use it with out any problems, and it only comes on on the one account a few moments after logging in. I have pictures of the pop-up which locks the screen if needed.

I have access to the Windows Install Disc. Would be very grateful if someone could help me out.

Results of the DDS scan:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.10.2
Run by Bradley at 9:52:47 on 2013-01-15
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.8174.6040 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3... Read more

A:Police Central e-crime Unit virus

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

What is the name of the affected account?

------------------------------------------------------

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

If there are any personal files, pics, etc. on your computer you cannot live without, back them up now just as a precaution.

Emergency Backup Procedure - Tech Support Forum

------------------------------------------------------

Please download ComboFix and Save it to your Desktop.

**Note: It is important that it is saved directly to your desktop**

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Get help here

Double-click... Read more

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RELEVANCY SCORE 102.8

Some how i have contracted the "Police central e-crime virus". It has taken over my laptop and wont let me get to the net or any of my applications... I have a HP dual core laptop, running windows 7. Can anyone help me get rid of this virus.....Any help will be appreciated.....

thanks
 

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RELEVANCY SCORE 102.8

Hi,

I am running windows 7 (64 bit) on my laptop and seem to have got the pceu malware from looking around the internet. In normal mode whenever windows is started the screen is taken over by the pceu screen demanding payment to unlock the computer but unlike other screen shots I have seen this one activates your webcam and displays it in the top right corner. I have since rebooted my computer in safe mode with networking which seems to be working fine (thus being able to post on here...) and have followed the steps in the 'Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help' guide. As such find below my dds and attached files. Thanks in advance for any help you can give.

Broomy263
.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 9.0.8112.16421
Run by Tom at 14:06:47 on 2012-06-30
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3891.3023 [GMT 1:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svch... Read more

A:Police Central e-crime Unit malware

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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RELEVANCY SCORE 102.8

Morning
 
I woke up today to find my pc with some nasty ransomware on. Unlike must ive encountered this will not let me start up in safe mode with or without networking or even in cmd. Can someone help me out as it looks like this sites very good for fixing the problem.
 
The PC is running Windows 7 (64 bit)

A:Police Central e-crime Unit Ransomware

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Scan with FRST (Recovery Environment)To run FRST on Vista and Windows7:For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into ... Read more

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RELEVANCY SCORE 102

Hi,

I have the 'police central e-crime unit (pceu) virus&#8207;' on Windows 7. Does anybody know how to remove it?

Regards
Paul
 

A:police central e-crime unit (pceu) virus

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RELEVANCY SCORE 102

hi we have had this issue with our computer where it was locked up by this virus at the time we did not know it was a virus and we paid the money , since then we have learned it was a scam and contacted the bank to cancel the card etc we have informed the bank and they have stopped the card but the ?100 is waiting to go out , the bank said that the account is safe and that they cannot get any more money when they claim the ?100 they will dispute the payment and get it back , they also said as it was paid by paypoint they cannot get any info from there as it is not on a computer system only hand held , when i ran Malwarebytes before it was causeing problems with bitdefender , at the moment we are on bitdefender as we have never had any problems untill now according to bitdefender this virus is a new version of a fbi ransom virus and they are updateing there systems,
when it happened we was on the net then the system locked , at the moment allthough bitdefender gave me a tool to get rid of this problem it is coming up with wgsdgsdgdsgsd.dll is missing ?? not sure if this is part of the virus or not , and woundering about formatting system or getting a different hard drive what do you think thanks for your help

A:Trojan Ransomware Police Central e-crime Unit

See if this looks similar to what you have.

Remove the FBI MoneyPak Ransomware or the Reveton Trojan

If it is, print the instructions to follow them while in Safe Mode with networking.

Remove the Win32/Reveton or Police Central e-crime Unit Ransomware

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RELEVANCY SCORE 100.8

hello i was on my internet on my tablet and i accidently clicked on a link by mistake and ive now cant use my tablet
 

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RELEVANCY SCORE 100.8

Before joining this forum I jumped in without thinking and tried to get rid of this worm using combofix. But it hasnt worked so I start up the computer and get a white screen which eventually turns to the fake page of the PCEU and stops me from doing anything.

But I have a copy of the combofix log.

Pleeeeeasse help!
 combofix log2.txt   13.11KB
  1 downloads

A:Hijacked by fake 'Police Central E-Crime Unit' virus

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Before we do anything else I would like you to execute the instructions on this page.Remove the Win32/Reveton or Police Central e-crime Unit Ransomwarehttp://www.bleepingcomputer.com/virus-removal/remove-police-central-e-crime-unit-reveton-ransomwareIf at any time you need help before proceeding please ask.When Completed please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.DDS.pifDDS.COMDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results.Please note: You may have to disable any script protection running if the scan fails to run.Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.Let me know what problem persists.

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RELEVANCY SCORE 100.8

Hello,
The virus I have hijacks my computer and demands a payment. It appears to be a new version of the virus, because the layout and graphics don't match any I've seen yet online, and it also mentions something about the police having signed an agreement on December 4th with anti-virus software companies, in an effort to fight crime. It also says that if I don't pay within the next 48 hours, I will no longer be able to pay the fine and will be the subject of criminal prosecution, etc. From what I understand, this is a recent development in this type of virus. My computer is able to start in Safe Mode, including Safe Mode with Networking, but when I start the computer in Safe Mode with Networking, I am not able to connect to the internet - it tells me that there are no networks available. I scanned the whole computer with Malwarebytes, but unfortunately it was out of date by 68 days, and it didn't find anything malicious. AVG doesn't even want to scan, and I don't have anything else with which I could scan the computer. I would be very grateful if you would help me with this problem. I won't mind it if a System Restore is necessary - even if all my documents and files were wiped, I would be happy just to be able to use the computer in normal mode again, frankly.
Thank you for your time.

EDIT: I'm using Windows 7, by the way.

A:My computer is infected with the Police Central e-Crime Unit virus

Hi, welcome to BC.These type of infections can be nasty. You will be better served by the Malware Resoponse Team.Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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RELEVANCY SCORE 100.8

Hello,I started a topic in 'Am I infected? What do I do?' about a virus I have. Here's a link to the topic. A member who replied to that topic recommended that I start a topic here. Yesterday (9th January) at about 1 AM, I was browsing the web, a pop-up came up (which I closed - I can't remember what the pop-up was), and a few minutes later, my whole screen was filled with a fake message from a police unit asking for money. There was a countdown of 48 hours in which I needed to pay the fine. I haven't seen this particular layout or design in any of the screenshots of the virus that I've seen online, so I imagine it's quite a new version. It locked my computer - I was unable to perform any actions apart from interacting with the virus screen itself. I switched off my computer by holding down the power button, restarted in Safe Mode, and ran a full Malwarebytes scan. Unfortunately, my Malwarebytes was out of date by 68 days, and it didn't find anything malicious. AVG began to scan when I requested it to, but encountered an error very quickly and stopped (I can't recall the error exactly, but if you need the details, just ask). I also restarted the computer in Safe Mode with Networking, but I was (and still am) unable to access the internet - it tells me that no networks are available. I downloaded DDS on another computer, moved it over to the infected computer (while in Safe Mode), and performed a scan. I would be very grateful if you ... Read more

A:Infected with Police Central e-Crime Unit ransomware virus

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top o... Read more

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RELEVANCY SCORE 99.6

I have an XP SP3 box (Pentium Ci5, 4GB RAM) which is infected with the Police Central e-crime Unit scam. I have read the removal instructions on this page:

http://www.bleepingcomputer.com/virus-removal/remove-police-central-e-crime-unit-reveton-ransomware

Unfortunately the computer will not boot in safe mode or safe mode with networking. If I select either option, the computer just restarts before loading Windows.

I should be very grateful if anyone knows of a fix which can be run from a bootable thumb drive.

A:Police Central e-crime Unit scam blocks safe mode

Hello, do you have the possibility to boot from a CD as well or only a flashdrive?

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RELEVANCY SCORE 99.6

Good evening BC; hope all are okay!
Once again, I am unfortunately back after 2 years of no problems. 
 
My father's computer has been infected by the "Police CEntral E-Crime Unit' Ransomware/virus, also goes by 'Win32/Reveton' from what I know. I originally went to the removal guides before coming here, tried to follow the guide until I came across problems around #9. Please note, the picture of the one in the guide is not exact to the one I have. We do not get the webcam type option. If needs be, I can get you a picture if requested.
 
I had HitmanPro/Kickstart ready on two different flash drives (I tried it on one, then tried it on another to make sure) though it was never loading up over the PCeU in the main desktop. I wrote down everything that I was doing to make sure it was 100% correct, which is when I noticed something seemed wrong - after I selected Bypass Master Boot Record; the computer would restart itself (not go straight to the desktop) Please see the following for the steps I have taken.
 
*For note, the motherboard is a Foxconn*
 
Esc / F12'd to get me to the Boot Override Menu
Selected USB-HDD0 : Generic Flash Disk
Computer loads to the Flashdrive - I select *1; Bypass Master Boot Record (Running 2.1v)
HitmanPro.Kickstart Booting // MBR-Read
Computer automatically restarts - then heads to the desktop screen
Just after the welcome screen, you get a quick flash of the desktop screen before it goes white for about 5-10 seconds.
Pol... Read more

A:Win32/Reveton 'Police Central E-Crime Unit' - HitmanPro not working.

I'll report this topic to appropriate helpers.
Hold on there....

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RELEVANCY SCORE 98.8

Hi guys, been trying to resolve this stubborn bleep of ransomware from my brothers system, had this myself previously and removed with tools found elsewhere, but on this occasion, It seems somewhat more stubborn, 
 
Have tried 2 Bootable usb removal tools without success:
 
Panda virus removal tool
 
Kapersky virus removal tool
 
and following on from Kapersky, a system restore was attempted, but failed, as said the restore point could not be loaded and the file has apparently been deleted
 
Cannot load to desktop to be able to use the DDS tool.
 
System: Windows 7 Home Premium 64 bit
 
Have been unable to backup any data, but if possible I need to preserve files/ photos already on the machine.
 
Any help or instructions, much appreciated.
 
Thanks

A:PCEU Police E Crime Unit Ransomware removal help - Safe mode disabled - Stu

Hello Kruger I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", ... Read more

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RELEVANCY SCORE 73.2

I recently contracted the ICE Cyber crime Virus and it has completely locked up my computer and was it was not picked up by my Norton360. I am writing this via a different computer because I cannot do anything on the affected computer. I have tried some of the fixes I have found online but none of them have worked in my case. I am unable to login into any of the Safe Mode options, including Safe Mode with Command Prompt or Safe Mode with Networking. When I try to log into any of these my computer automatically reboots before Windows finishes starting up and Normal Mode gets taken over by the Virus as soon as my desktop shows up. I have also ran the Norton Bootable Recovery Tool, which found 0 infections. I am at a complete loss at this point on what to do to get this removed. Please help. Thank you

A:ICE Cyber Crime Virus

My problem us fixed. Thank you

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RELEVANCY SCORE 73.2

I'm not giving you my Sysinfo because the problem is on a cousin's laptop. i want to know how to help him. The ransom screen is all I get. How do I get around it to get rid of the virus? thanks
 

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RELEVANCY SCORE 73.2

It has been said that if you want to rob a bank don't use a pistol and a mask, hack their computers instead. It's much safer and has a considerably lower risk of doing serious time. It's also more profitable.
 
The UK's Office of National Statistics (ONS) has been looking at this area for a while and has finally moved to include cyber-crime in the National crime statistics and they make frightening reading. According to ONS cyber-crime makes up 40% of all reported crime. Of the 5.8M incidents reported in the year to March 2016 68% involved malware, 32% was due to hacking or unauthorised access.
 
This aggregation from the individual is quite scaring. In the last 18 months alone I have had five credit cards cloned or otherwise misused and i am careful with them and this of course was only found out when strange transactions took place. And of course these are not victimless crimes. The fraud on my credit cards puts up the cost of using them through higher interest charges. Major fraud on banks reduces their ability to pay dividends which comes back on their investors who in many cases are our pension funds and insurance policies through the issuing companies.
 
Keep up the fight against malware, maintain the security of your systems and data !
 
Article :-  http://www.theregister.co.uk/2016/07/25/uk_cybercrime_stats_crim_figures/
 
Chris Cosgrove

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RELEVANCY SCORE 73.2

edit: Okay so sorry for posting the log. I will read up various topics of discussion and do more research.
 
Well I am tired of someone possibly hacking my computer. It was going on at my ex-girlfriend's house. Even my brother who smoked to much meth took a DNA test on Ancestory.com who has the delusion that the whole world is his family and that he associating with possible cyber criminals overseas. Not even paranoia when programs start on themselves, the computer starts up in the middle of the night, and even on my cellphone. I feel like going to the FBI sometimes because this person is a creep and I also have been victim of such crime and being targeted and having my stuff vandalized. When I am getting annoyed certain programs on my computer like typing things on facebook. Sometimes the mouse and keyboard moves on it's own! Also someone spoofed my phone number before and I believe they're sabotaging me covertly.
 
Also cellphone security compromised some guy has been hacking my cellphone intruding on calls between my ex in me a long time ago. It makes me angry that they're creeps out there doing this to me.
 
It's really a nuisance also to find out that maybe someone is hacking into the network! An I don't even download illegal stuff or go on stupid websites looking at stupid stuff. An I really have nothing to hide but this crap is getting down right annoying!! Also I got this reinstall disc from some tech guy at a computer store that was burnt for 5 dollars... Read more

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RELEVANCY SCORE 73.2

How do I remove the ICE Cyber Crime Malware?

A:ICE Cyber Crime Malware

Hello, and   to BleepingComputer. A few questions before I report your topic to those who deal with these types of infections, one; what version of Windows are you running? Two; can you boot into safe mode (instruction on how to do that are here)?
 
xXToffeeXx~

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RELEVANCY SCORE 73.2

Hi All,
 
thank you so much for operating this community! I've already benefitted hugely from the advice posted in response to others.
 
OS: WIndows 7 x64
 
I got and partially fixed the ICE Cyber Crime Virus, which had the following behaviors:
a) took up my entire screen with a bunk posting saying I have to pay them 300USD, could not get away from that fullscreen.
on reboot, always returned to that screen.
c) on safe mode start (incl. networked or cmd prompt), would restart the comptuer automatically in normal mode, returning me to the fullscreen splash
 
I addressed this problem in the following manner, but have lingering concerns, as I will detail:
1) did a system restore to a few days ago
2) was able to restart normally with everything looking OK.
3) Scanned comptuer with Microsoft Security Essentials, Spybot S&D, SUPERantispyware, HitmanPro, and AdAware
 
Those antivirus programs did not find anything particularly suspicious (the usual mix of cookies and trackers)
 
After this though, I checked the ProgramData, AppData, and user folders for files that had been edited today. This led me to discover suspicious files in several locations named 2433f433. Looking online, I found that this was part of one variant of the virus, although what it is doing now I don't know (one of many links: http://forums.malwarebytes.org/index.php?showtopic=128031). I deleted all copies of this file that I could find, searched windows for the name but couldn't... Read more

A:ICE cyber crime virus

Hello darunium, I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same... Read more

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RELEVANCY SCORE 73.2

I have the ice cyber crime virus under one of the accounts on my computer.  I can log in under other accounts, or I can log in in safe mode but it does not look like theaffected account is available in safe mode.  What is the best way to remove this?Edit: Moved topic from Windows XP to the more appropriate forum. ~ Animal

A:ICE Cyber Crime Virus

Please take a look here: http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware

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RELEVANCY SCORE 73.2

I have the ice cyber crime virus. Its a popup that you cant remove that takes over your desktop and demands a certain amount of money to not erase your hard drive. I have figured out a way to bypass it by pressing the windows key and then hitting log off, when the programs start to shut down, it takes the virus window popup down with it and then the gray screen comes up that says "waiting for programs to close" at which point i hit cancel and am temporarily able to take back control of my computer. Also the virus has disabled certain software that used to run automatically on my laptop like all of the keyboard fn key shortcuts and movie color enhancer. Here is my DDS log. I have also ran malwarebytes which did remove some infections though I do not know if the problem i am experiencing has been removed as well since my fn keys and other system software hasnt resumed running normally =(
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16520
Run by Lord Slizzurp at 17:00:20 on 2014-04-14
.
============== Running Processes ================
.
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\Samsung\Easy Display Manager\WifiManager.exe
C:\Program Files (x86)\Intel\Intel® Management ... Read more

A:ICE Cyber crime virus

Hello LordSlizzurp I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the s... Read more

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RELEVANCY SCORE 73.2

What happens if you go to repair your computer instead of going safe mode command? Is it bad? If not, what should I do to remove the virusEdit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

A:ice cyber crime center

Hello and welcome to Bleeping Computer. Please take a look here: http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware

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RELEVANCY SCORE 73.2

I have a Toshiba running Windows 7 and recently was locked out of my computer by ICE Cyber Crime Center asking for 300 USD
I have tried Hitman Pro but it will not run, my safe mode, safe mode with command and safe mode with networking will not start either.
I NEED HELP ASAP!

A:ICE Cyber Crime Ransom

Hello Sambizi I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", ... Read more

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RELEVANCY SCORE 73.2

How to get it off computer

A:ice cyber crime virus

Hello Harold, please try our guide ICE Cyber Crime Center Ransomware Removal Guide
Let us know.

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RELEVANCY SCORE 72.4

Hello,
First and foremost, thank you for taking the time to read this. I was infected with the subject ransomware and I think I have it under control, but I’d like to be sure everything is in order so here’s the story.
I'm running windows vista home premium sp 2, 32 bit os. I use AVG free version for antivirus. There are three user accounts on my machine, two administrators and one limited account.
I use the main administrator account, user name Dad. When I got the infection I tried to start windows in safe mode but it just went to normal mode and locked the screen.  So I came here and tried "ICE Cyber Crime Center Ransomware Removal Guide" posted at http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware, and it seemed to do the trick.
Please double check my work. Thanks for looking at this.
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16540  BrowserJavaVersion: 10.51.2
Run by Dad at 11:48:55 on 2014-03-26
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2942.1247 [GMT -4:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2014\avgrsx.exe
C:\Program Files\AVG\AVG2014\avgcs... Read more

A:Ice Cyber Crime Ransomware Removed; What Else?

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Full System Scan with Malwarebytes AntimalwareIf not existing, please download Malwarebytes Anti-Malware to your desktop.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:

Launch... Read more

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RELEVANCY SCORE 72.4

Hello, I have received the hated ICE Cyber Crime Center virus.  I downloaded HitPro to a flash drive and attempted to boot the computer, but when I opened the boot menu there was no way for me to toggle down to select the USB drive option (the keyboard was not functioning).  I also tried starting the computer with the USB in the drive, but it says that it cannot boot it because operating system is not present. 
 
My operating system is Windows XP.  Am I doing something wrong with booting from a USB drive, or is there another option for me to eliminate this terrible virus?  Thanks for any help!

A:ICE Cyber Crime Center virus

Try this please. You will need a USB drive.Download GETxPUD.exe (http://noahdfear.net/downloads/GETxPUD.exe) to the desktop of your clean computerRun GETxPUD.exe A new folder will appear on the desktop. Open the GETxPUD folder and click on the get&burn.bat The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image. Click on Start and follow the prompts to burn the image to a CD. Next download driver.sh (http://noahdfear.net/downloads/driver.sh) to your USB drive Remove the USB & CD and insert it in the sick computer Boot the Sick computer with the CD you just burned The computer must be set to boot from the CD Gently tap F12 and choose to boot from the CD Follow the prompts A Welcome to xPUD screen will appear Press FileExpand mntsda1,2...usually corresponds to your HDD sdb1 is likely your USB Click on the folder that represents your USB drive (sdb1 ?) Confirm that you see driver.sh that you downloaded there Press Tool at the top Choose Open TerminalType bash driver.sh Press Enter After it has finished a report will be located on your USB drive named report.txt Remove the USB drive and insert it back in your working computer and navigate to report.txtPlease note - all text entries are case sensitive Copy and paste the report.txt for my review

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RELEVANCY SCORE 72.4

It's a Compaq presario running XPP w SP#
 
I was tooling around the inter net when all of a sudden a small official looking wnidow poped up asking if I wanted tp keep silver sheild ( I think that was it) up to date.  Since I don't having anything like that I closed the window by clicking the red X athe the upper right corner.
 
Not ten seconds later,  my browser closes and the computer starts to shut down.  Well it then restarted and the Infected with Ice Cyber crime pops up and locks it up.
 
 

A:Desktop infected with Ice Cyber Crime

Hello Wild Racing please use our ICE Cyber Crime Center Ransomware Removal Guide
 
How is it now?

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RELEVANCY SCORE 72.4

thursday evening my laptop was infected with the FBI cyber crime virus. now all I get when I start up my laptop is a black screen with the cmd.exe box. my laptop is a DELL n5010. 500 gig hdd, 4 gigs ram windows-7 ultimate os. please help...

A:[SOLVED] FBI cyber crime virus

update: I tried to reformat the hard drive, it is not showing the os or the c drive, what do I need to do? will someone please help me?

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RELEVANCY SCORE 72.4

Hello everyone,
 
Today appeared on my screen the ICE Cyber Crime Center virus message. I have been looking at solutions online, and came accross the following solutions on your website:
 
http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware
 
I have followed each step and I am now stuck at the step 9.
 
My issue is that I am using a computer with Windows 8, and cant find the access to the boot mode. I have tried to press F12, after having restarted the computer through the "shift+restart" menu. It didn't bring me to the boot menu.
I have also tried to restart the computer in the safe mode, using the following path:
  shift+restart menu -->  troubleshoot --> advanced option -->  start up settings --> restart --> safe mode (and tried with safe mode with networking
My computer restart, I enter my password, then it restarts again, I re-enter my password and then I come back to the ICE screen.
 
I do not understand how to get to the boot menu under windows 8, and did not find anything on bleeping or elsewhere to find out what to do.
I tried to run a restoration point, which did not work as :
an unspecified eror occurred during the system restore (0x81000204)
 
I tried to run it getting back at different date, without any success.
I need to save some datas as this is on my work computer and would like to avoid as much as possible to lose them.
Please advice.
scoubri

A:ICE Cyber Crime Center with Windows 8

So, I made some progress here ...
I finally could access the safe mode after having ran a "refresh your pc" ... I have no idea why, but was happy to get there.
 
I installed and run "Malwarebytes' Anti-Malware Pro" that cleant quite a few things.
 
I then installed and run "Eset Nod32 Pro", that also cleant many problems.
 
I think my computer is virus free now, but I still cant get to run back to the normal boot mode.
I can access the "msconfig" page and I see that my windows is starting in a "Selective start up". When I change it to "Normal start up", apply and restart. It doesn't restart as "normal" but still as "selective".
On the "boot" tab of msconfig, the "safe boot" is unchecked.
I am stuck here.
I dont know what to do to get it back to the way it should be!
Please give me a hand ...
 
thanks;
 
scoubri

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RELEVANCY SCORE 72.4

Okay I'll first find list some well know resources for reporting Cyber which are:
 
Internet Crime Complaint CenterFBI CyberCrimes DivisionU.S Federal Trade Commission Bureau of Consumer Protection Home PageINTERPOL
 
All these are listed in within http://www.bleepingcomputer.com/forums/t/347945/take-a-bite-out-of-cybercrime/?p=1936146. So credits go to that member.
 
However I am on the lookout for more Cyber policing agencies across the world. I recently had a list of
this bookmarked but I ended up losing it after cleaning my PC. 

 
While I am at it I thought I'd also add some of my own finds which no doubt have been seen before anyway regarding reporting Cyber Crime which are as follows:
 
Virtual Global Taskforce -  international organization working together to combat the exploitation of minors.
 
CyberTipline.
 
Internet Watch Foundation.
 
OnGuardOnline.
 
I'll continue to search for more sites to report to but if you can contribute in the meantime that would be great too. Thanks.

A:Places to report Cyber Crime?

Reporting Fraud and Scams:Email and web scams: How to recognize and report scamsReporting Internet FraudConsumerFraudReporting.org: How to Report a Fraud or ScamReport phishing email by forwarding the original email and “Internet header” information to [email protected]  Suspicious e-mail can be forwarded to [email protected], and complaints should be filed with the state attorney general's office or through the FTC at www.ftc.govScambook.com: Submit complaintScamguard.com: Submit complaintPissedConsumer.com: Submit complaintComplaintsBoard.com: Submit complaintReporting Phone Fraud and Scams:Reporting Phone ScamsFTC Complaint AssistantConsumerFraudReporting.org: How to Report a Fraud or ScamTech Support Scams – Help & Resource PageReporting Internet Fraud and Identity Theft:FBI Common Fraud Schemes - Internet Crime Complaint Center (IC3): Filing a ComplaintFTC Identify Theft Site - FTC Complaint AssistantFind and file a report with your local FBI OfficeFraud.org File a Complaint: Online Incident ReportUSA.gov: Reporting Internet FraudConsumerFraudReporting.org: How to Report a Fraud or Scam 

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RELEVANCY SCORE 72.4

I have a computer that has the Ice Cyber Crime Virus. 
 
I have read this: http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware
 
I got to the HitmanPro Next Step to remove threats, etc. but it is asking me for the product key.  It says that the license expired 2012-01-09 so I obviously used a free trial previously.  Is there a way to get past this so I can try to clean my computer or should I try something else?
 

A:Ice Cyber Crime - Read Manual But...

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

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RELEVANCY SCORE 72.4

Please help! My PC is frozen by this virus. I have tried eveything in safe mode and it still will not let go of my computer. I am a single mom who uses this computer for work related stuff and am desperate for an inexpensive solution!

A:Trogan Cyber Crime Virus

Hi ceciliag33 and welcome to TSF

You need to post your request here, in it's own thread ( Security Centre) - Please read the ' New Instructions' before posting.

Good luck and don't worry, you've got one of the best teams out there, helping you

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RELEVANCY SCORE 72.4

My HP laptop running Windows 7 Professional has been infected with "ICE Cyber Crime" ransomware.
 
I have tried running Farbar Recovery Scan Tool, created a fixlist.txt with the and succeeded in removing the files it indicated as , but the ransomware screen still appears.
 
I then tried downloading HitmanPro, creating a bootable USB flash drive, and tried booting the laptop using the flash drive, but the USB drive does not appear as an option on the Boot Menu. The only options that appear on the Boot Option Menu are "Notebook Hard Drive" and "Internal CD/DVD ROM Drive." (The red light on the USB is lit indicating it's functioning, and in my other computer this USB drive works fine, and is recognized immediately upon being inserted.)
 
One other note - one of the files listed as recently installed in the Farbar scan log was "PC Speed Maximizer" which appears to be malware as well.
 
I'd be glad to provide the Farbar scan log if that would be helpful.  Thank you for any assistance you can provide.
 
--LC

A:Ransomware - "ICE Cyber Crime" on HP laptop

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RELEVANCY SCORE 72.4

hi: I'm using Windows XP. When I turn on my PC and log in, the screen immediately goes to some bogus warning from the "ICE Cyber Crime Center" demanding a payment to "unlock" my PC. I literally cannot access anything else on my PC. The only way I can shut down the PC is to turn off the power. A few months ago I got some help from this forum to remove some viruses. Although it seemed to work at that time, my PC never really did behave normally after that -- extremely slow, and IE8 would lock up anytime I had anything with a lot of graphics or more than one tab open. I'm sorry I can't load any DDS scans or anything else, but as I said, I literally can't access anything on my PC. You guys have always been WONDERFUL help before, and I'm hoping you can help me out here again. Thanks.

A:hijacked by ICE Cyber Crime Center?

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If necessary, download and run the tools in Safe Mode with Networking: Restart your computer.
After hearing your computer beep once during startup, but before the Windows icon appears, start pressing the F8 key.
In some systems, this may be the F5 key.
Instead of Windows loading as normal, a menu should appear.
Use the up arrow key to highlight Safe Mode with Networking and press 'Enter'.
Login on your usual account.
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RELEVANCY SCORE 72.4

Hello all,

Its true that on the internet has enhanced prosperity of fraudulent acts of various degrees, each day as new technologies emerge. If one intends to develop a software solution to combat cyber crime/fraud, please advice (advice here means both in software development, and other aspects).

Thanks in advance.
 

A:Solved: Fighting Cyber crime

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RELEVANCY SCORE 72.4

I am not even able to enter safe mode. Please help.[Moderator edit and note: topic moved to more appropriate forum. jgw]

A:infected with the Cyber Crime $100 scam, need help

Give us some more details.

What is your operating system?

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RELEVANCY SCORE 72.4

Hello, I have a 7 or 8-yo Compaq Prasario with the XP operating system.  I've been searching for help since being infected with the ICE lock out virus on Aug 21 2013.  I have down loaded HitmanPro and mbar (from Malware) and read numerous articles and posts/threads with excellent suggestions to combat and then eliminate the virus.
 
Unfortunately, "Safe Mode" has been of little assistance.  No matter how I get to "Safe Mode", I cannot get the machine to recognize the "C:\windows\system32\restore\rstrui.exe" command.   Additionally, I down loaded the two suggested virus locator removal programs to a USB, but my machine does not recognize it no matter what USB port it is inserted into.  I just redownloaded the programs and can see them on the USB when viewed from my wife's iMac21.
 
In "Safe Mode with Networking" it takes me to a choice to open XP as the user or administrator.  "User" takes me directly to Windows and the lock out whereas under "Administrator" takes me "C:\Windows>"   Under "Safe Mode with Command Prompt" it reads: "c:\Documents and Settings\Administrator.Your (my address)"  In either case,   it becomes a challenge to get to C:\ and then any variation of the suggested "C:\windows\system32\restore\rstrui.exe" gets the response: "Command is not recognized.  Type HELP for a list of supported commands."
 
Here too is a discrepancy, under "Command Prompt"  the "HELP" com... Read more

A:ICE Cyber Crime Lock out vs Prasario XP

Welcome aboard
 
I'll report this topic to appropriate helpers.
Hold on there....

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RELEVANCY SCORE 72.4

Dear Sirs. I need help I followed instructions on this site to unblock pc from ice cyber crime virus removal but the reboot using a USB with hit an pro does not work , please advice.
Thank you

A:Ice cyber crime virus removal.

Hello, Conejo123.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

 
 
 
Step 1
 
 
What version of windows are you running?  The answer will tell us which of our tools will work.
 
etavares

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