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CheckSUR error, files missing, most ATI files.

Q: CheckSUR error, files missing, most ATI files.

I didn't include CBS.log because it's 485mb!!!


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Preferred Solution: CheckSUR error, files missing, most ATI files.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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Hi, I have been spending some days to fix Windows Update error, and are nearly complete, but I can't get hold of the following files.

my system is windows 7 professional x64

and CheckSUR.log is here

Unavailable repair files:
winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_c97f21b... Read more

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Having fixed 150+ problems with Windows Update, by use of Checksur I have now come to an dead end.
I am unable to find the following repair files:

Does anyone have a copy of these, or an url for where I can download them?

c++ dabbler

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I have been spending some days to fix 150 errors in Windows Update, and are nearly complete, but I can't get hold of the following files.

Unavailable repair files:

I can't find any of these in Windows Update Catalog, is there anyone that can help with?

Thank you for any help.

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Hi, I have been having problems with installing updates to my windows 7 system. According to the CheckSUR log file I am missing the following manifest files:


I have attached the entire CheckSUR log (and the persist log as well)

Any ideas where I can get the missing manifest files?


A:Missing manifest files in the CheckSUR log

There's more problems than just the missing manifests!

Checking Component Store
(f) CSI Payload File Missing 0x00000000 usbccgp.sys amd64_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_28d4bd852548d3f5
(f) CSI Payload File Missing 0x00000000 usbohci.sys amd64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_1b9eb6021a6421dc
(f) CSI Payload File Missing 0x00000000 usbuhci.sys amd64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_1b9eb6021a6421dc
(f) CSI Payload File Missing 0x00000000 usbd.sys amd64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_1b9eb6021a6421dc
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_10.2.9200.16438_none_9127dcee9294c9ac.manifest amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_10.2.9200.16438_none_9127dcee9294c9ac
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_10.2.9200.16439_none_9127c6269294e34d.manifest amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_10.2.9200.16439_none_9127c6269294e34d
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_10.2.9200.16439_none_9b7c7078c6f5a548.manifest wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_10.2.9200.16439_none_9b7c7078c6f5a548
(f) CSI Payload File Missing 0x00000000 usbohci.sys amd64_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_1c19... Read more

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Hello everyone,
Please see the CheckSUR Log-file below. It mentions four payload files which are missing, and I cannot locate these anywhere (there were more, but I was able to find others on

other computers; I've run System update readiness tool repeatedly). Please advise where I should search for these four.
Many thanks, Denis.
PS The system is Windows 7 Enterprise 64-bit, on a Dell Optiplex 9010 PC
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-09-19 23:30

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Payload File Missing    0x00000000    auditpol.exe.mui    amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23452_he-il_9f2a4f1263240fd7    
(f)    CSI Payload File Missing    0x00000000    lsasrv.dll.mui    amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.23452_he-il_cbcc7f709fe30031    
(f)    CSI Payload File Missing    0x00000000    certcli.dll.mui    amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.2345... Read more

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Howdy everyone,

I'm looking for undamaged copies of the files mentioned in the attached text file for a CheckSUR repair of my system. I've managed to track down a few more that were required and CheckSUR replaced them, but I'm still missing these. I'm using Windows 7 64-bit. (Does the version matter in this case? If so it is Ultimate.)

A big thank you to anyone who can help.

A:Need some files for CheckSUR fix

Here you go!
I've uploaded them to my OneDrive - as rywaa.zip at Noel's OneDrive

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After a virus infection, I was able to recover and fix most issues.
SFC was not able to fix all files due to system catalog corruption.
I ran CheckSUR and fixed the missing files except for the two below.
I was unable to find these on a donor machine.

Unavailable repair files:

This is from a 64-bit Windows 7 Home SP1 installation.

Does anyone know where I can get these two files? Thanks

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Hello, I am trying to solve a BSOD problem.

Part of doing that involves fixing errors that appear in the event viewer.

For this post I wish to concentrate on removing eventID 3010 errors.

I have run sfc /scannow in the last couple of days (been working on this problem for about 7 days now).

As you can see I have a few outstanding errors, there were a lot more, but I have followed two guides:
http://technet.microsoft.com/en-us/library/ee619779(v=ws.10).aspx and
The Tech Cookbook – Fixing Windows Update Agent issues (version 320 and 256) which removed/solved/reduced the errors down to what it is now.

I presume one of the issues I have is that the version of ie on my install disk is not the same as the one being asked for.

As for what win8ip is or where to download it from...well that's what led me to here...

I have not started to find out what to do with the "Missing Deployment Key" entries yet.

I am hoping that, for this part of my fix, someone will provide me with the missing files and explain how to deal with the 'other' stuff in the checkSUR.log. I believe once SURT works without error, then the events should not appear in the event viewer, ie be resolved.

Lots of copy'n'paste below...

Here is the CheckSUR.log:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-05 21:51

Checking Windows Servicing Packages

Checking Package Manifests and Cat... Read more

A:EventID 3010 CodeIntegrity unable to load > CheckSUR.log need files

I'll post a fix for the package and manifest errors later.

The other errors can be handled in a number of ways -

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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Hello everyone,

This week I started updating my win7 to win10 as the free period is almost there.
I had a couple of updates not done yet, so I ran windows update before the win10 update.

Almost everything updated except one package (an update for IE11) that fails with an error x80073712.

If I run directly the win 10 upgrade, I get an error 0x80070004. Probably for the same root reason, corrupted updates.

I've checked the different solutions to fix this and found the "sfc /scannow" command and how to run the CheckSUR.exe.

I already fixed most of the issues that came out (all related to corrupted update files) but the log now shows errors with the manifests and I don't know how to fix them.

Here is the output of the Log file:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-07-26 22:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070103 Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~sr-LATN-CS~7.1.7601.16492 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~sv-SE~7.1.7601.16492 failed to get owner for package.
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie... Read more

A:Windows update error x80073712 - Missing manifests in CheckSUR.log

As an complement, here is the output of the SFCFix tool (that could not automaticaly fix the files)

Any idea ?

SFCFix version by niemiro.
Start time: 2016-07-27 19:25:16.069
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

WARNING: Failed to get store name from identity name with return code 2 for component nv_lh.inf and file nvd3dumx.dll. File is reported as corrupt by SFC.
CORRUPT: nvd3dumx.dll of component nv_lh.inf.

WARNING: Manifest damage on component "amd64_ad5e93d9aecc37e0331474eb379240e6_31bf3856ad364e35_6.1.7601.19131_none_1c487d3d05bf146d". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7601.19161_none_cd3ad59e7904413f". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_b566982f2eca4e7dd6014ae1e078a951_31bf3856ad364e35_6.1.7601.19131_none_d8b6c6bf2013aa3a". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-i..riptedsandboxplugin_31bf3856ad364e35_11.2.9600.18230_none_3e4a4ae58059c6d8". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_2dcd0a8a587355badf42243fcaee2434_31bf3856ad364e35_7.6.7601.19116_none_ae14c77030842c85". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.... Read more

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I've got a situation here whereby .TMP files are appearing in network directories, and the files are going missing. The size of the TMP file matches the original file.
I'm trying to narrow down the issue, because I think there may be two problems here.  
1. Offline Files are enabled, to allow profile redirection.    It seems that this is also by default, is allowing Clinet Side Caching when there are network issues.  Does the original file (.doc for example)  get renamed
as a HR234.TMP for example when the Slow link detection sees slow performance? 
2.  If the above TMP file is created when there are network issues, should this resolve itself (sync itself back to the network) when performance improves?
Currently we are in a situation where we have a department that have files missing from many network shares, all the missing files seemlingly replaced with a .TMP file, so do we have to go round to every machine in the department, and manually
sync them to resolve this?  

A:TMP files created, files missing Offline files issue?

After checking the Hotfixes and Security Updates included in Windows 7 and Windows Server 2008 R2 Service Pack 1 in the

Documentation for Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932), I found the following hotfix is available:
Temporary files do not synchronize correctly to a non-DFS share on a server from a client computer
that is running Windows 7 or Windows Server 2008 R2

TechNet Subscriber Support
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If you have any feedback on our support, please contact
[email protected] posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question.
This can be beneficial to other community members reading the thread.

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I've recently upgraded my windows 7 to windows 10 enterprise. I have onedrive account with files synced to cloud, before upgrading i've backed up onedrive files locally in my computer. Some of those files can't be opened after upgrade, formats include
.docx and .xlsx and .png. Most of these files were in direct onedrive main/root folder rather than in subfolders. As i can see those images in subfolders can be opened but not doc and excel files.

How can i view those files again, why have they become corrupt, what could I do in future to prevent these problems

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My wife received a popup box warning about a problem with the hard drive. She called me over and we didn't click OK but the damage must have already been done.

All of the files appear to be gone. All of the program files and documents that should be in my documents appear empty. Thanksfully I could see GMER scanning all of these missing files so it looks like they are just hidden. I am not taking any action to recover these as I know how that can cause other virus issues so I am just waiting for help.

The computer seems to be working OK in that I have internet access and the programs that show up in the upper left of the start menu can be launched (IE, Outlook, and a Bridge Game that I play) but all of the other 'All Programs' appear empty.

Attached is are log files. I couldn't send to zip file due to computer issue so I am attaching the txt files.


DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Run by Erik at 12:34:36 on 2011-05-31
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.347 [GMT -4:00]
AV: Webroot AntiVirus with Spy Sweeper *Enabled/Updated* {77E10C7F-2CCA-4187-9394-BDBC267AD597}
============== Running Processes ===============
C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.e... Read more

A:Documents and Programs files are hidden - GMER scans the 'missing' files

Hello and welcome to TSF. My name is Taylor and I'll be helping you with your fix.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem as soon as possible.

You may wish to subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please be patient with me during this time.

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I have been trying to encrypt a folder using PGP 9.0.6 and Cryptainer Secure It 3.1.7.



What's weird is that the folder and the files within it will not encrypt and I don't know why? Further more the folder will actually be missing files. Can anybody explain to me? No, I am not setting the applications to erase files after completion.

PGP Conventional Encryption has worked finally. I tried all the obvious stuff first like closing all non-essential volumes (virtual disk that are created and encrypted by PGP), transferring the files to another drive, etc.

On a slightly separate issue. I did have some data corruption involving an older and separate group of files. However I deemed that to a hardware failure or a OS/Software failure. Figured it might provide valid insight.

Update: Now my PGP conventional encryption, non .exe file generation worked. I don't understand why it wouldn't work? Going to rename the source folder and try again. MY encrypted .exe file generation with PGP should work.

I tried again. PGP conventional encryption and PGP Zip both encrypted fine. I tried creating a PGP .exe file and again it failed and files are missing; why?

I've done a full virus scan and spyware scan. No known threats detected that would cause this. I've done two system wipes in the past months. I've also removed, reinstalled, and or repaired the installation of both a... Read more

A:Unable To Encrypt Files & A Number Of Files Are Missing After Attempt.

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ok where to start, bought a wireless adaptor, tried to install but told me to turn "On" windows wireless.....tried to start WLan Auto Config, but got Error 1068: The Dependency service or group failed to start.....so i check properties, check the dependencies, some are "started", and 2 are not (CNG Key Isolation & Extensible Auth. Protocol)....tried to start them but got same error 1068 for the EAP, and got Error 3: The System Cannot Find Path Specified, for CNG...AHHHH.......so i run a hijackthis to see whats up, got alot of "file missing" and "No file"......so i go to System32 folder, and look for each one....EVERYTHING is there.....

so, the question is.....Why Cant I Start WLAN Autoconfig???why cant i start EAP? why cant KeyIso "be found"??

this has become a HUGE headache just to make a pc "wireless"


p.s...for the record, i already did the regedit changing 3's to 2's 4 to 2's etc etc....no luck

p.s.s. i already did most cmd prompts and did sfc scan, got the typical some files could not be fixed

p.s.s.s. even tried to do system restore and couldnt even do that, got an error....didnt write that one down because i threw my pen lol

A:error 3?error1068?missing files?? HELP

Hello, and welcome to the Vista Forums!

HiJackThis often reports file as not found. This is an issue with HiJackThis alone, and nothing to do with your computer. This is nothing to worry about.

I need to take two logs from your computer. This should get the results for SFC, System Restore, and that service error.

Please copy C:\Windows\Logs\CBS\CBS.log to your Desktop, right click on it > Send to > Compressed (zipped) folder, and then upload it here.


Please download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop
Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply



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Hello, i tried to install the SP2 update for XP and the install wizard was unable to find SP2 install files. Is there a way to delete the SP2 install files i currently have on my computer so i can redownload SP2 from microsoft and get the missing files? I know in the past when i have had similar problems with windows updates i have renamed the update files thus tricking windows into thinking that there are no updates. Could a similar approach be used in this situation and if so where are the SP2 install files on my computer so i can rename them. Thanks.

A:SP2 install error missing files

This is the location for the Service Pack Files

I know it didn't install but you should check to see
if it's listed in the Control Panel area anyways, it's
listed as Windows XP Service Pack 2.

Good Luck.

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I've had this computer (HP Pavilion dv2000)for about 4 years and despite my best efforts it's started to get a little bogged down.. SO a while ago I used some free registry cleaning software (Eusing Registry Cleaner, Window Registry Repair & Registry Repair Wizard 2011) to try to get rid of clutter on my lap top in hopes that it would run a little better. I know, I know, let me save everyone the time of telling how stupid it was to do this when I don't know that much about computers! SO as you can imagine after my little cleaning spree I started having some weird problems but mostly related to Internet Explorer. I tried to undo whatever I did but nothing worked. I actually had to stop using IE all together because I kept getting errors and couldn't get to some websites at all. It seemed to be a security setting issue but no matter what changes I made nothing would fix it. So I switched to Firefox which has been a lot better but not perfect. So now its pretty obvious that my computer is missing some files? .... drivers? ....something because I am basically unable to execute most setup files that I download and my Norton anti-virus seems to not be able to run its periodic scans correctly. Lately the computer seems to be worse, buggy, slow, freezes up and I suspect that there is a virus somewhere but no virus scan, adware scan, etc. that I've been able to run (Spy Bot, Bit Defender) finds anything and I'm to afraid to even look at the registry now... Read more

A:Missing registry files??? cannot execute setup files....

Do you have Vista DVD?Go Start>Run ("Start Search" in Vista/7), type in:sfc /scannowClick OK (hold CTRL, and SHIFT, hit Enter in Vista/7).Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it). If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

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A friend of mine asked me to take a look at his PC, it's a HP Pavilion a1510n, running XP Media Center Edition. He has lost hundreds of files and in the folders where the files were is this small file called AXEL.DAV, there are over 2000 of the files in just about every folder on the pc. I have run Ad-Aware but it didn't seem to find anything. I have attached a HJT log. Any help would be appreciated.

A:Solved: Missing files and folders, AXEL.DAV files everywhere

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I have like


up tp 5000
Do you know a program which can search for missing files in this row?

A:Find missing files in a row of consecutively numbered files

Not that I know of, other than just using your eyes.

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I have been having problems with the Windows update.

I have run sfc /scannow on numerous occasions.

I have run the system readiness tool.

I have run the windows update stand alone tool

Nothing seems to work.

Any help would greatly be appreciated.

Also, I need feed back on recommendations of updating to Windows 10, or keeping Windows 7 64 Ultimate.

Find attached a copy of my check sur log.

This is just a partial image of the log, due to character limits in the post, so I have uploaded checksur.zip which is the full checksur log.

Thanks for everyone's help in advance.

Checking System Update Readiness.
Binary Version 6.1.7601.18489
2016-01-08 12:06

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) ... Read more

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recently me my brother and sisters computers all got the same virus it seems and where all on one wireless net work and it started with my sisters laptop sayin the harddrives not instaled wheni start it up and nothing els and my brothers desktop kept feezzeing like my desk top did then mine stoped turning on all togther and would get to the desk top and crash and take 3-4 trys to get started then i did a destructive system recovery on my brothers comp and it is fine perfect like the day we got it then i did it to mine and it started up and worked but kept frezzing on the desk top and then now when i start it up and try to restore from last know workin configuration it says \windows/system32/config/system is missing or corrupted hit r to start repair from original cd rom disks and i dont have those is there a way i could find this file and put it on a cd form one comp and fix my comp with it? or do i have to go buy a new windows and hardrive ? and when i try to boot it any ways it says system not fully installed error


A:system files missing / corrupted error

you should read all the pinned posts here and then post here;

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Hi all, very nice to finally be a part of the community! Hope you can solve my problem.

My first problem was I was missing a winsrv file and kept getting blue screens @ the boot screens, I couldn't even access safe mode. Now, I'm finally able to get on my computer but it feels like its been injected with loads of viruses. When I was finally able to log on, all my start up programs had missing .Dlls and weren't working. I also receive the 'Explorer.exe - Application Error' (The instruction at 0x704b2309 referenced memory at 0x000000b. The memory could not be written). From time to time I'm also oddly getting redirected to different websites when I google something.

I've tried system restore but I got an error saying there were no system restore points to go to . I'm a little bit scared to re install vista because I'm a music producer, and have work that isn't complete yet. I also have over 2000 songs in my library that I just don't have the time get back.

I'm very limited to what I can do on my PC (most things I try end up in "not responding")

My operating system is Windows Vista.

Thank you

A:Many missing .dll files & Explorer.exe - Application Error

Bump.. Anyone?

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So, I have an error when trying to restart my computer to factory settings. I am running on windows 8.1. It used to say "Could not find recovery environment" but after looking on forums for the day I got it to say the new error (Which I think is better than the old one) If anyone could help it would be VERY helpful. So when I go to settings it then change PC settings, than update and recovery, than recovery than remove everything and re install windows, It gives the error "Insert media, some files are missing. Insert recovery disk or drive" I want to restart it because my computer had randomly switched to a temporary profile, than i fixed it but the "temporary" profile was the new one I had to use and there are many messed up things happening with it. I do not have any disk or my windows activation code. Also, I have used a partition manager before to change the size of one of my partitions (The windows one) Thanks! -Supah

A:Help w/ Error! : Insert Media some files are missing!

Help please?? Anyone??

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Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.My system is Windows XP (Home), and SP2 upgraded to SP3.MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;"File Conversion - (filename).doc""Select the encoding that makes your document readable." The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx. On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in ... Read more

A:Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

This sounds like it might be a malware infection.

Have you run any scans lately?

Did you download BackUp4All from a reputable source?

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Hello all...

This other day my computer crashed and rebooted while I was surfing the net. When Windows was back on, it gave me this message: "One of the files containing the systems data in the registry, had to be restored from a log or a copy. The restoration was completed" (Please note it might in fact have been a slighty different message, as I'm translating it from danish to english - but I think it's pretty close).

Ok well... I recently run a couple of disc-defragmenting because it had been negleted for a while, Also about a week ago I was helping my cousin finding some basketball pictures through google for school work. Some of the links for the pictures instead ended up showing hose annoying pop-ups about "Oh darn... You have like a bazillion malware files - Click "Ok" to abort this very effective scan. or "cancel" to continue etc.". Well later that day I ran every Antivirus, Antimalware etc. I had: Spybot, Ad-aware, eTrust, Spywareblaster, Malwarebytes and Spyhunter... The 2 latter I just installed, suspecting my normal programs weren't doing the trick. Spyhunter found a number of "issues" in the registry - "hkey_users\default\software\microsoft\windows\currentversion\internet settings\zonemaps\escdomains"... Surfing a bit around on the web and in the registry it seemed it was something created by Spybot. I deleted Spyhunter and ignored the "issues". I was going a bit through the re... Read more

A:XP crash, icons & files missing, chkdisk error!

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Hi all,

My ultimate goal is to install the Windows 7 Platform update which right now fails.

SFC /scannow reports corrupt files unable to fix.
WindowsUpdateDiagnostic tool, it reports Update error 80073712 as not fixed.
I also run the system upgrade readiness tool.

The logs indicate a problem with the XPS files (which can't be repaired due to missing manifests). Disabling XPS in 'Turn Windows Feature On/Off' has not helped.

I have attached the CBS and CheckSUR logs. Hoping somebody can help - how do I repair files when I don't have the repair files/manifests??

A:Update error 80073712 / missing XPS manifest files

Hi Uwajimaya,

You will need to run these steps to fix the issue:

Close all programs, and then restart your computer.
Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps:
Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe).
In the Programs list, click Setup.exe.

Click Install Now.
Click Go online to obtain the latest updates for installation (recommended).
If you're asked for it, type the Windows Product key.
In the Which kind of installation do you want? window, click Upgrade.
When the installation is complete, restart your computer, and then run Windows Update.
Cheers and hope this helps!

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hi, I on my moms older laptop, I just loaded win98se as this computer doesnt go well with xp. any way after installing all of the drivers (wifi card, video, ect) when i boot there is 3 messages from dos that tell i may need reinstall some programs because of miss files (dont remember exactly) press any key to continue. it works fine past this. its just annoying. how do remove these messages. (i looked in the system.ini and win.ini and found nothing, unless im in the wrong place)

thx in advanced for any help.

A:Solved: missing dll files error on boot win98se

wow thanks for all the help everyone!!!!!!
i just upgraded it to windows 2000. problem solved.

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I'm trying to load xp pro on a machine using two seperate, brand new hard drives and each time it had failed at the very beginning during the "copying files" phase.

I have also tried two seperate xp pro disks...................

I wrote the files it is missing down....and sure as heck cant find it now......

is this a hardware issue?

A:Xp Pro Load......copying Files......missing Some Files...


It could be hardware related, but hust to be sure, pick a Hardrive and reformat it completely and try ind instal XP on one HDD.

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Can someone review my HJT log? I did a scan to see if I could find anything suspicious because my computer has recently been a bit laggy and I can't figure out why. I keep it clean with AdAware, Symantec Professional, Spybot, RegClean, and I also defrag at least once a week or every 2 wks. So I am at a stand-still on why it's laggin, therefore I ran a HJT scan and came up with the following "missing files":

dimsntfy.dll (Winlogon Notify entry) (which I manually searched and found it in System32 and ServicePackFiles\i386 folders even though it said it was missing)

jqs.exe (Java Quick Starter Service entry) This is a new service since the latest java update that seems to run continuously in my processes even though I read online that it was only supposed to run during bootup, then stop. I found this file also in Program Files\Java\jre6\bin.

Can someone review my HJT log and tell me if i can click the "fix checked" button to remove these entries without causing any problems? Thanks.
Logfile of HijackThis v1.99.1
Scan saved at 12:46:50 AM, on 5/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\P... Read more

A:System files & Java files missing in HJT log

well let's see. I posted on a Monday and it's now Friday and still no response to my post. Is anyone gonna help me?

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Hello friends,

I am in a bit of a bind. I simply clicked the "show hidden files" option on my C:/Users folder. Inside of 20 seconds, my libraries are all rearranged and none of my files are where I put them originally. They have seemingly vanished.

I downloaded ShadowExplorer and thankfully confirmed that I can still open my files when I refer back to an earlier restore point within the program, but when I go to restore the files, they don't go back to where I send them. I don't know where my files are, nor how to access them outside of this ShadowExplorer program.

I did try a regular 'ol Windows system restore, but those don't affect files, so the problem remains. Anyone have any idea what the hell I did and how I might go about fixing it?

Thank you immensely for your consideration.

A:Show hidden files --> Files now missing

Hello Snapdragon, and welcome to Seven Forums.

If you have not already, see if checking the "don't show hidden files" option will revert them back to how you had them before.

Double check the libraries to make sure that the folders you had included in them are still included.

In addition, see if setting each library to View -> "Sort by -> Name", "Group by -> (None)", and "Arrange by -> Folder" may reveal them.File and Folder Arrangement - Group by - Sort by - Arrange by
Hope this helps for now,

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Okay so i was doing your usual conversion of a FAT32 drive to NTFS using Paragon partition manager. It was my external 500gb lacie hard drive (H and to my horror i returned from class to see my computer had rebooted during the process. It was my own human error as i forgot to stop the windows update process in the command prompt.

Now i couldnt afford to let my pc convert it in the saftey of a no OS environment that day because i had to write an essay, but now im wishing i had. The problem is around 80% of my files are now no longer showing on the drive, but the space for them is still allocated. That lead me to the conclusion theyre still on the drive.

I decided to finish the conversion on Paragon which kept bringing up an error. After running a CHKDSK /F fix acronis carried on the operation as per normal and reached 100%. STILL MY FILES WERE MISSING.

I then decided to run numerous recovery programs to see if i could find the files. However they all picked up zilch...

My final idea was to run the seriously time consuming CHKDSK /R as a last ditch attempt. All was going well until it came up with an "unspecified error" at the end of stage 5. Now im all out of ideas...

I am going to try defraging and running CHKDSK /R again to see if the error is a reccuring one... If it is then im stumped. Its just really annoying because my files are still on there! The space is allocated but theyre just not showing up!!!! ARGH!


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I have Windows XP and run Avast as my security tool. Yesterday while just browsing the internet my Avast tool started going crazy blocking things left and right and running programs in its 'sandbox'. I thought it was taken care of and then i started receiving pop ups of hard drive errors. I ran the typical hard drive tests with no problems and ran a virus scan but Avast was not finding anything. I rebooted only to find a large number of my files/folders missing (soem were very important documents and pictures)and the hard drive messages popping up quite frequently. The speed of the computer/internet has severly slowed as well.

I downloaded MalwareBytes and it found to files that i deleted. However, everytime i restart the computer and run MalwareBytes, it is still finding stuff.

How do I get rid of this hiddent worm,trojan,whatever it is for good so it wont be creeping back in?


A:Hard Drive Error Messages and Missing Files/Folders

Hello and to BleepingComputer.Try running MBAM this way.Please download RKill by Grinler from one of the 4 links below and save it to your desktop.Link 1Link 2Link 3Link 4Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed. If nothing happens or if the tool does not run, please let me know in your next reply***************************************************Make sure you are connected to the Internet.Launch Malwarebytes' Anti-MalwareClick on the Update tab and click the button Check for UpdatesIf you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progr... Read more

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Trying to repair a Windows 7 64bit Dell Laptop. Owner had bad RAM running back from February causing multiple BSOD and unstable behavior - but they kept using it. Got new RAM, it now tests rock solid with both ms ram tests and memtest. No more BSOD.
Now trying to repair corrupted files. Tried to install SP1 through Windows updates, got errors. Tried Standalone download. Fails with "An illegal character was encountered."
Tried several MS "fixits" to repair SP1 install failures - now windows updates fail entirely with 0x80070246. Tried sfc/scannow. Fails to complete.
Tried SURT. Completes successfully, but does not fix underlying problem.
Tried as a next-to-last resort a repair install. Fails after copying files, tells me to restart windows and retry setup, with "download all updates" checked. Have tried both with and without updates. No luck.
Google got me as far as reading the CHECKSUR and CBS logs, which show a handful of missing manifests and mum/cat files. Couldn't find another windows-7-lacking-sp1 pc to copy the missing files from (I assume SP1 changes the manifest file sets? Couldn't find the files on any of the win7 sp1 systems, anyway)
Google then led me to this forum, showing posts where others with similar missing files were able to post logs and get back a zip file of the missing manifests & etc. I am hoping that someone will be as kind to me. Attached are the cbs.log, checksur.log, checksur.persist.log, and ... Read more

A:Windows 7 Update/Repair error 0x80070246, missing manifests+mum files

You have some registry corruption which needs to be fixed before we can get a true picture of the situation with the files.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.

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I have just got a new computer less than 2 weeks ago and now its isnt working. There are two error messages whenever I start up the computer, saying

error in C:\user\(myname)\appdata\local\temp\tlgfxwrv.dll
missing entry: run

whenever i click ok the taskbar disapears, also i think it is connected as well, that when i open the folders to try and find these things the folders automatically close on me. At the moment I just tried and now i have no taskbar.

Please help!

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A while ago I had some problems with virus/malware on my computer (redirect virus and fake anti virus program). I think I removed them but have still have been having some issues. For starters my start menu and all programs were suddenly empty, I managed to get the program files back but most of the sub files remain empty. I attempted to run unhide.exe some time ago with no luck. Also, on start up my notepad pops up with '[.ShellClassInfo] [email protected]%SystemRoot%\system32\shell32.dll,-21787dRe' which I've also attempted to fix but have been unable to.

I'm running windows vista home premium 32bit and currently am using free versions of AVG and Kaspersky, neither of which are detecting any issues at the moment.

Any help would be great, thank you

A:Start menu program files missing and error in notepad on startup

Press Windows+R key and type%temp% and click okIf you find a folder called smtmp,copy it to a safe location and let me knowFor notepad startup check thishttp://support.microsoft.com/default.aspx?scid=kb;en-us;330132Good luck

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Good evening, everyone.

So, I got a new ASUS tablet for Christmas. The OS was Windows 8, but it kept telling me to update to Windows 8.1 or else I wasn't able to download any apps or so. To do that, I had to look for updates with Windows Update first. When all the updates were ready to go, I went to the Store and tranfered Windows 8.1. Then it told me to reboot. So I did. And, when I do that, the thing tells me that there's some kind of error. I wasn't able to do a system restore or a repair or a recovery or what so ever. Nothing worked. So, I did what everyone does in such a situation. I went online and looked for a solution. I came across this site: Fixing the Windows Bootloader via the setup DVD. I followed its' instructions, but I must have done something wrong...

On "attempt three" (on the link) I couldn't manage to find that C:\Boot he talks about. It kept telling me that it couldn't find the patch. So, I thought, "maybe it's something else..." and I took the patch from the "Windows Boot Manager" thing that appeared somewhere... and I must have done something or deleted something when following the instructions... and now there is no way I can get it to work.

Can someone pleaaaase help me? I'm usually pretty handy with technology but I've never worked with tablets and I personaly dislike Windows 8.

Thank you so much for yout time and attention!

Atached there is a pdf with a scan of the message that I come ac... Read more

A:Windows Boot Manager, missing files error in ASUS Tablet

The error message appears to say that it can't find \Windows\System32\winload.exe
It's most likely one of the following:
- missing from the disk
- the BCD entry is misconfigured
- there may be disk problems (hardware)

Are you able to access the System Repair menu?
Can you get into a Command Prompt?

If not, then I'd have to suggest resetting the system to it's factory state.
If unable to do that, then I'd request recovery media from Asus to restore it

If it's still within the return policy period, you may just want to return it and avoid all of the hassles.

Good luck!

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1.I fixed system32 missing error, now xp set up a new user. My old files are there... But I can't log on as my old user name to get back to work. Is there a simple way to restore my old user? Everything appears to be fine.

2. In my hours of attempting to fix the system 32 thing 2 new boot points have been installed. I cant seem to get rid of them. I tried the msconfig thing but there is no way to delete them from there. Please help 20 hours of this crap and counting.

A:Solved: fixed system32 missing error, now xp set up a new user. My old files are ther

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I have a WHS 2011 server that cannot update. According to the checkSUR log I an missing the following file winsxs\manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20554_none_92a2291542613f64.manifest. Through the registry I determined the file is associated with update kb2722913. I also found evidence that the file is located in that kb on the microsoft website. When I expand the update and look for the manifest file I cannot find it. I have usedwinrar, 7-zip, and the console command to expand and view the files. In fact there are no files in the kb that start with wow64. Does anyone have any idea where I can get this manifest and get the server back up and running. I was missing 2 manifests but I was able to get one manifest out of a different kb using the tutorial on SUR in these forums. I tried to uninstall kb23722913 and that failed. I also tried to reinstall the kb and that also did not work

A:Missing manifest file in checkSUR log.

Windows Update Posting Instructions
Please post the FULL CheckSUR log - then we can post a proper fix

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I would very much appreciate some help finding my missing files and folders if possible.

I am running windows Vista version 6.0, service pack 2.

I started windows, and noticed that 5 of my desktop folders were missing, and all of the files contained within. A search for document and folder names returned nothing (even with advanced search options). One of the missing folders was called "term 1". I created a new folder, and tried to change the name to term 1. A pop-up told me that this destination (desktop) already contained a folder named "term 1"- did I want to merge these folders? I was confused, because I could no longer see the original term 1 folder. I clicked "yes" hoping that a merge would result in a visible term 1 folder, but now the new folder also disappeared. After some intensive searching, I could not find any of the folders/files that were missing. Some other folders/files were still visible on my desktop though.

I restored my computer to a previous checkpoint (from 2 days ago, after a windows update). After reboot, I received a message that the restore was unsuccessful. At this point, all of my desktop folders and files were gone, aside from windows default desktop icons. A search returned no results. I remembered that restore can fail because of an AV program, so I disabled Norton. I tried to undo the restore, which was successful, but no files/folders returned. I then tried to do a restore to a checkpoint from befor... Read more

A:Missing folders/files-System Restore-More missing folders/files

This was the issue. Thanks.


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my troubleshoot does not work. click on it and nothing happens.
my user accounts does not open, click on it, it opens but the screen is blank.
my help and support does not open, get hour glass for a few seconds and thats all, try system restore but that dont open aswell. please help

A:missing files/deleted files????????

Okay, I am assuming that you can login to windows just fine so...

1. Start Menu
2. Run
3. Type in: sfc /scannow
4. System will check for corrupted/ missing files. It will prompt you to insert your XP install cd if a file is missing.
5. It will take a while to run, but it whould be worth it :)

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Toshiba satellite c650
I was recently asked to look at a laptop that would not load windows. It booted past the BIO's but frooze getting into the login screen. Repair startup failed. Could not be repaired and told to contact my support team. A memory test allowed me to login to windows. How ever nothing would open. Start menu would work but no applications would start. The Hard drive said it was in a bad state.
I installed Linix Mint and managed to recover all needed files. I then tried to reinstall windows. Both CD's stop at expanding files 0% then errors can not be installed. Files missing. I have seen on the web in might be todo with the speed i recored the image iso at???
I then fired up a linix live cd and deleted the old windows and linix partition with gParted. Now not even Linux will install. If i allow the laptop to boot it will come up grub recovery(linuxs recovery).
seems i cant do any thing now. Have i not partioned the HDD right?
any ideas and thanks

A:Expanding files 0% Files missing

The Hard drive said it was in a bad state.
What reported the hdd to be in a bad state?
Most all hdd manufacturer's have diagnostic tools which you can download as an ISO file, you then can burn this to a CD and boot from it to run the diagnostic test.  If you will pull the hdd out and post the manufacturer I will post a link to a site where you can download the file.

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I apologize in advance for posting this twice. I think I may have put it originally in the wrong area.

I had terrible problems with spyware and some trojans. I received much help here and fixed that right up. No problems with that now but I still have some issues that haven't been corrected and I don't have a windows XP CD. It didn't come with my computer and I never bought one. Here's the problems I've noticed just so far......

1) No search option under start, search. Nothing shows but a blank box and the dog. I have no way to do a search for files or to choose options for a search.

2) In my control panel, when I click on both IE troubleshooting link and Network Diagnostics link does nothing.

3) I have no system restore. When I click on it, it does nothing.

4) I switched to Firefox as my browser since I encountered all of the problems with trojans, etc. so I can't get windows updates unless I use IE. When I click on IE and go to tools, windows update, I get a blank page. Nothing on it. It's the same way if I go directly to the microsoft homepage and try it from there. Blank page again.

5) No way to use windows media player. Apparently I downloaded something with my current version and now it's disabled and had to be uninstalled. I installed a new version but after the set up, I received an error message and it closes right up. I don't even have time to write down what it says.

Now, the programs I have downloaded to fix my problems with ads and trojans or... Read more

A:I think I have missing files or corrupt files

noadaware is not a recommended program there are plenty of free programs available without buying them
did you receive any restore disks with the computer as you can make an xp disk from the restore disk
some comps you have to make your restore disks from the computer yourself,from what i have read
is there a sticker on the back or the side of the computer with the xp serial on it
borrow a copy of xp and in the run box type
sfc /scannow
and press enter
if it finds anything wrong with the system files it will ask for the xp disk to repair them

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Thanks to anyone who can help. I've searched for this topic and haven't found anything that worked for me. I posted this topic a couple days ago but just now it didn't show up; sorry if I've double-posted.

I'm trying to download itunes for the first time, but I get the error in the title when I try to run the itunes_setup.exe file. When I cancel, I get "The installer has insufficient privileges to access this directory: C:\Program Files\Apple Software Update. The installation cannot continue. Log on as administrator or contact your system administrator."

I checked and confirmed that I am the admin on my PC, and all accounts are set up with full access privileges to these folders. I also tried rebooting in safe mode and logging on as "Administrator" and running the .exe from a flash drive.

I think I had similar problems loading an XP Office Upgrade a few months ago; I finally just gave up. I have Spybot Search and Destroy; it says I'm clean, for whatever that's worth.

Please help! Thanks again.

A:error occurred with attempting to create directory C:\Program Files\Common Files

You are mostly likley on a limited account.
Are you using Xp
Are you the only account. There are other reasons but lets look at this option first

Go to control panel use accounts and click on your user name , it will say if you are and admin of the machine or you are using a limited account.

Take alook at that and post back

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An error accurred while attempting to create the directory C:\Program Files\Common Files
wont let me install some programs like msn i dunno why..

A:error accurred while attempting to create the directory C:\Program Files\Common Files


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When I try to install any programs like skype and the last part of the installation I get an error occured while attempting to create the directory: C:program files\ common files
why is this happening? but more importantly how do I fix it?
Thanks for any help given

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Hello -

I can really use anyone's help who can shed some light on these two problems. I'm pretty self-sufficient, and I've spent lots of time online trying to firgure out the rememdies to these problems but so far to no avail.

Here are my issues:

1) I am operating on Windows XP. For the last month or so, whenever I try to email a document or photo by highlighting the file and clicking on "Email Selected Files," nothing is happening. Normally, it would go to my default email (Earthlink Total Access) and allow me to add a message and hit "send." But, as I say, whenever I highlight files to email now, all I hear is one beep and nothing happens beyond that.

2) This problem began yesterday. I have Wordperfect 11 and a Canon i80 printer. I can print from all sources EXCEPT Wordperfect 11. When I try to pring a WP document, I'm getting the error message, "printserver110.exe." I've tried all the solutions I've seen online, and NONE have worked. I can't even uninstall WP so I can try re-installing it. It aborts in the middle of the uninstall procedure and says that it can't finish the uninstall.


- Brian Troiano

A:2 Problems: 1 - Emailing Files & 2 - Print Error When Printing WordPerfect 11 Files

Closing duplicate, please reply here:



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