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Synaptics WBDI SGX - Fingerprint broken on Yoga 920-13IKB after Camera and WLAN updates

Q: Synaptics WBDI SGX - Fingerprint broken on Yoga 920-13IKB after Camera and WLAN updates

No fingerprint reader after updates. Biomettrics Device - Synaptics WBDI SGX shows as broken in Device Manager - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I've uinstalled/reinstalled/updated about 20 times - no luck. The issue ppears to have been triggered by the most recent "Bison" camera update. Any help appreciated, this 920 has been a bit of a challenge!

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RELEVANCY SCORE 200
Preferred Solution: Synaptics WBDI SGX - Fingerprint broken on Yoga 920-13IKB after Camera and WLAN updates

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 129.6

No fingerprint reader after Synaptics Metallica MOC Touch Fingerprint  Driver - 10 [64] - V.11.8.50.3460 update.Device Manager - Biomettric Devices - Synaptics WBDI(SGX disabled) shows as broken - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Now I can't  login with my finger!Looks like some problems with update. Please fix it!

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RELEVANCY SCORE 123.2

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



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RELEVANCY SCORE 122

So lenovo replaced my motherboard because of a defect HDMI port. The HDMI works, but now my fingerprint reader isn't responding. When trying to add or remove fingerprints in win10 settings... nothing happens. In form of no windows or program starts. No error in device manager, and Synaptics WBDI (SGX enabled) has no errors. Fingerprint reader is enabled in bios. Tried uninstalling and reinstalling drivers. No effect... Help?













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A:X1 Yoga fingerprint reader (Synaptics WBDI) stopped working after repair / motherboard replacement

Okey!  Few rounds around the Internet got me absolutely nowhere. Lenovo said that it was a known problem and the only way to fix it is to do a factory reset.... BULLS** is my response to that. Anything software related can be fixed without nuking your system. So i refused to give up and with a bit of trial and error i found a way. You have to tie your Microsoft account to a pin AGAIN! Even if you already had one. I guess the account is tied to your hardware somehow. Here are simple steps to fix it:  1. Make shure to Activate and Resett fingerprint reader in the BIOS Reboot and enter the BIOS (f1 during boot) Go to Security > fingerprint Make sure Predesktop Authentication is [Enabled]And to to "Reset Fingerprint Data" and press [Enter] to reset Save and exit   2. Make shure drivers are up to date and working Run Lenovo Vantage (windows store) to make sure your running the latest drivers for everything including the fingerprint reader. You can also download the drivers directly form Lenovos product support page, but Vantage actually works (so Kudos to Lenovo for that one). After that check you device manager if the driver is running currently. Like this: (Start menu > type "device manager")Like this... You don't want the yellow triangle warning or (SGX disabled)If you got a yellow triangle or (SGX disabled).. Then uninstall the ... Read more

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RELEVANCY SCORE 104.4

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 103.2

X1 Carbon 5th Generation - 20HR series, Windows 10 ProWindows version now 10.0.17134BIOS date 3/2/18 After the automatic Win 10 April 2018 (ver 1803) update, my fingerprint reader stopped working. Had no issues prior. I have tried all suggested fixes, but no luck. - Checked enabled in BIOS - ok - Deleted driver, searched for and added driver in Device Manager - didn't work - Deleted and re-installed fingerpirnt driver from Lenovo support website - didn't work - Ran driver update tool from Lenovo support site (Lenovo service bridge) Synaptics WBDI(SGX enabled) driver status still says - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Windows Hello used to work fine - now says "Windows Hello isn't available on this device.

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RELEVANCY SCORE 84

Modell: Lenovo Yoga 720 (13IKB) Wenn ich einen USB-Stick oder Festplatte in den USB 3.0 Anschluss rechts anstecke, verliert der Laptop die Verbindung zum Wlan --> keine Internetverbindung mehr (die sonst funktioniert und zeitgleich auf andrem PC auch weiterhin passt). Hat jemand eine Idee woran das liegen kann? Kann ich da was machen? Danke für Hilfe!

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RELEVANCY SCORE 82.8

For almost a year my Yoga 910-13IKB behaved just perfectly. But several weeks ago the touchscreen stopped working after coming out from hibernation, sometimes I need to restart computer 2-3 times before it starts working, today it is not helping anymore. The webcamera also shows missing. What might be the problem? I blame some Windows updates, but could be a technical issue?
 
 
Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 82

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 82

Hi, I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.Thanks.

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RELEVANCY SCORE 80

Hello:  I am on Windows 10 1803.Machine Type Model: 20HJS5BY00Synaptics drive is:  5.2.3535.26: I contacted Lenovo tech support, they said the finger print reader is defective and needs to be replaced, they replaced it for me but the issue is still the same.  I removed the driver and reinstalled it many times to no avail.  I can not roll back driver, becuase that option is grayed out.  Windows is up to date: I reinstalled Windows 10 as per the tech suggestion! the issue is still presisting.  I see an issue with " System Interface Foundation V2 Device" I am not sure if this is related or not. Drive is: 1.1.16.0 Any advice or suggestion?  thank you,Yazen  

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RELEVANCY SCORE 79.2

Hello. I have Lenovo ideapad520-15IKB 80YL with WIN 10. Some time ago my fingerprint reader has stoped working. I reinstalled the driver and that solved my problem for couple of days. Now I have the same problem but driver reinstalling does not solve the problem anymore. All my drivers are up to date. I cant find solution for my notebook problem in the forum. My notebook is under warranty and I would appreciate help from Lenovo.

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RELEVANCY SCORE 76

KOREAN START ?????. ?? ??????? ??? ???? ????.?? (18? 5?) ???10 Update ?? ?? ???? ??? ??? ???????? ?? ??? ???????. (T470 Windows 10, 64Bit User) ??? ??? ?? ??? ???? ? ??? PIN ?? ? ???? ?? ????? ??? ???????. (????? ??) ??? ??? ?? ?? ?? ?????. ??) ??? ?? > ?? > ??? ?? > PIN ?? ? ? ?? > ?? ??? ?? ??? ???? ????? ?? ???? ??? ?? ???. KOREAN END ENGLISH START Hi. I'm Korean. So My English is very limited.After recent windows Update (last someday of may, 2018) my computer'sfinger print did not work. (I'm T470 user. Windows 10, 64Bit) The reason is below. (It is not accurate reason...) If PIN character before and after Win-update is not same, then finger printer's driver does not work.So I could not use finger print log in option. So after doing below, I solved the problem. Go to Windows Settings > Account > Log in Option > PIN delete & Re-Setting > finger print setting I'm not computer expert. But I solved the problem. Try it.Thank You. ENGLISH END 

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RELEVANCY SCORE 72

Hi all, Would love some help here.The fingerprint sensor suddenly, like literally suddenly stopped working all of a sudden. It was working maybe give and take about an hour before. I went into account settings under sign-in option to find that WINDOWS HELLO is not available for my device?! Then i went crazy all over the web trying to find a solution but to no avail. I have tried all kinds of method the web can find for me like:1) starting the cmd prompt and doing a system scan and health restore something like that which says the system is fine2)enabling the fingerprint driver in group policy3)updating the driver did not solve it4)reinstalling the driver does not help at all5)updating the laptop6)going into BIOS but could not find the driver anywhere7)renabling the driver there was no previous updates to the driver at all, it just stopped working and therefore i cannot do a rollback of the update to a previous version. o and after doing all these, i still cannot get it to work. Is there something wrong probably with the hardware?I just got the laptop about a month or so, hope this is just temporary as i quite like how this laptop is functioning for me now and would love the fingerprint function to be back. Sincerely,A lost carpex

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RELEVANCY SCORE 64

As stated in the subject, when I got my new laptop and went through all the updates and finally returned to it, it had caused my fingerprint sensor to no longer work. When inspected through Device Manager, it throws Error Code 31: it states that the driver is up-to-date but Windows has failed to load the driver properly. With either restarting, removing and updating drivers, or reinstalling windows, I have failed to develop a manner of fixing this. Any help would be lovely. Thanks in advance!

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RELEVANCY SCORE 63.2

Past few days, I have been using Ethernet connection fine. Suddenly, it is gone.In 'Control Panel' -> 'Network & Internet' -> 'Network Connection', there are 'Bluetooth Network Connection' and 'WiFi Connection' only. No Ethernet Adapter.Open the Device Manager, there are 'Qualcom Wireless', Bluetooth Device + 8 different WAN Miniports.I downloaded & installed Intel WLAN Driver for Windows 10 (64-bit) - Yoga 920-13IKB, Yoga 920-13IKB  'fqy801af', no change.I switched the ethernet connection from the C Hub to another USB Hub with Ethernet port, no change.Swapped cables, swapped LAN ports, no change. Same cables and ports work fine with another laptop (6 years old).Hope that someone would give a helping hand. I've been struggling with it all day long and am giving up.Help, please. P.S. Got a couple days more to be able to return, with regret of course. Hope this can be fixed. 

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RELEVANCY SCORE 62

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 62

Hello, I am trying to upgrade the driver for the Synaptics Fingerprint driver using the installer: sp77398.exe. When I ran the installer, I received an error saying: "Synaptics Fingerprint Sensor Driver software is already installed. to continue installation of hte Synaptics WBF DDK, please delete any existing enrolled fingers using HP Protect Tools and then un-install the Synaptics Finger Sensor Driver Software". So I removed the enrolled fingerprints, un-installed the two Synaptics applications i found under "Programs and Features", and went to the device manager and deleted the Biometrics driver, however, i am still getting the same error message.Please help. 

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RELEVANCY SCORE 62

With the pc booted and fully working, the installed fingerprint reader functions corretly. If I shutdown the notebook and I restart it, it still functions and I can unlock / login using the fingerprint. If I reboot manually or if the system reboots for example because of updates are installed, the fingerprint stop working. So I need to reinstall the driver using the "repair driver" feature.

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RELEVANCY SCORE 62

I recently bought thinkpad t470s from lenovo and as you know many of thinkpad users use GNU(linux) OS.but it,s fingerprint doesn't work and fingerprint apps doesn't recognize it on linux.As you know many thinkpad users use linux and as far as i know thinkpad series was famous for its compatibility with linux so i think lenovo should solve this problem and give us a solution.thank you

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RELEVANCY SCORE 61.2

I've seen this thread somewhere before, but I don't think I see a resolution that will help me. My Flex 5 fingerprint hasn't worked for sometime. I've deleted, updated reloaded, disabled the driver and uppated.  I've reinstalled the chip set and went into the bio to make sure the right settings are enabled. I even explored the possibility there might be a register edit (mind you I'm not a programer by any means).  Bottom line is the driver indicates that there is a failure to load (code 10) and has never worked even for a short time since trying to fix it given I noticed some of the discussions indicate a very short term functionality. Anyone have some ideas given this doesn't seem to be a isolated problem?  I am not open to a clean system or total windows install of any kind given I would rather just be disaapointed than invest all of the time that would take.  Thanks!!!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 60.4

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 60.4

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 60.4

Easy Camera in my new Lenovo Ideapad Laptop is not working. I noticed this when I wanted to use Skype and also the "Camera" application. When this application is started, the 0xA00F4271(0x8070001) error code is shown.After spending a lot of time (trying various solutions from web, downloading and re-installing the driver, etc.), the camera started to work for one day and on the next day, the same story.What to do?

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RELEVANCY SCORE 59.2

Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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RELEVANCY SCORE 58.8

Hello,I have Yoga 910 13IKB ideapad with Win 10 64bit. USB is not working very probably after Win update. Could you please send me some older BIOS (everything but just not 2JCN39WW which is actual)?I tried all the solutions on net presented - including windows reinstall, bios upgrade, USB disabling suspending, no auto power off in Device manager, disabling/enabling USB port etc - nothing helps... USB is giving power to device but it's not working.If someone has some older BIOS I would like to try with that instead this newest one. BR,Dragan

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RELEVANCY SCORE 58.8

Has anyone successfully upgraded the NVMe drive on a 910? I tried a Samsung 960 EVO 500GB and did not have any luck in getting windows to detect the drive. Is there anything I should be doing driver wise to have it detect the 960?

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RELEVANCY SCORE 58.8

Yoga 920-13IKB. Help with the "D" partition.Hi All,I am new to the Forum, I hope that someone from the community can help me. Last month at a BestBuy in florida buy a Yoga 920-13IKB Notebook (ideapad). When installing my applications I had some problems and decided to start again with the factory recovery. The problem is that by mistake select also delete the "D" partition. Someone from the community that has an identical Notebook could send me the contents of this "D" partition, I would appreciate it very much.Many thanks,[email protected]------------------------Lenovo.  Yoga 920-13IKB Notebook (ideapad).Type.    80Y7Model.   80Y70010US---------------------------------------------

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RELEVANCY SCORE 58.8

Boa tarde, tenho um note yoga 920-13ikb onde configurei senha alfanumerica e biometrica digital, mas mesmo assim minha tela está bloqueada e não consigo acesso para meu perfil. Fui orientado por um tecnico da Lenovo a fazer o Recovery pela Bios, mas não tenho ideia de como fazer e também tenho medo de perder a garantia.

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RELEVANCY SCORE 58.8

Hii bought an 8GB DDR4 RAM and i would to upgrade it into my laptop. I read that it's soldered, can i add or is it impossible?

A:RAM Upgrade for YOGA 920-13IKB

It's not possible. Sorry.

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RELEVANCY SCORE 58.8

I have a Yoga 720 13" that will not boot.  It is 18 months old and out of warranty.  There are only about 30 hours of use on it.  The symptoms are as follows: Press power button, it lights up for 5-6 seconds, then goes off.When plugged in to the charger, the white connection LED is on but momentarily goes off every 5-6 seconds, then repeats.When the power button is held in for 15-20 seconds, internal fans come on but shut off when power button is released.Screen and keyboard do nothing. Battery seems fine as I am able to use the USB-3 port to charge my phone and other items even when not connected to the charger. Please help, I cannot afford a new computer in such a short amount of time.  

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RELEVANCY SCORE 58.8

i have upgraded a fine working hp 350 g1 notebook to windows 10 32 bit and i cant use fingerprint login option and my network devices are not working properly . it doesnt shows wifi network . and main thing i have 4gb ram and only 2.45gb is usable . 

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RELEVANCY SCORE 58

Has anyone with a Yoga 920-13IKB been through a successful update to Windows 10 version 1803? 

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RELEVANCY SCORE 58

hi,  I just had my new Yoga 730 with Samsung pm981 NVME SSD (512GB). I can't find any option to set a password in the bios! I  have just updated the bios to the latest version.my goal is to protect my data if someone tries to connect the SSD to USB host or to another machine. thanks in advance for any help or support

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RELEVANCY SCORE 58

Hello, experienced touchpad/touchscreen glitch repeatedly today on this Lenovo Yoga 910 laptop on Windows 10. After a minute or two from bootup, a greyed out circle or square would appear on the left side of the screen, and the mouse cursor would freeze and disappear. The touchscreen didn't register any input at all. However, sometimes it acted as it was registering many clicks repeatedly. The keyboard worked fine. It seems like a similar glitch was reported with the Lenovo Helix laptops. I seem to have resolved the frozen mouse by installing all updates through Lenovo Vantage. However, the touchscreen remains dead. I removed the HID-compliant driver in order to reinstall it, but now I can't find the driver online to redownload. Does anyone have a link? Or ideas about the touchscreen?

A:Yoga 910 13IKB touchscreen driver

To be clear, the touchpad seems to be working fine now. I just need a link to the touchscreen driver to reinstall. Hopefully that fixes the issue.

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RELEVANCY SCORE 58

Hi guys. I recently bought new laptop (yoga 910) and don't properly understand its RAM specs. All oficial docs said that laptop have 16 Gb ddr4 2133 MHz, but tests (Speccy and CPU-z) shows that RAM have only 664MHz for one channel (16.0GB Dual-Channel Unknown @ 664MHz (10-10-10-28)). I heard that using XMP settings in BIOS I can change memory speed, but I can't find it. So, the questions are: does Lenovo downgraded RAM in all laptops and other users have the same specs, if yes, then how to change it (1200 MHz is less then DDR3 speed), else, what should I do next, is it something wrong with my laptop? 

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RELEVANCY SCORE 58

Good morning, I purchased a Lenovo Yoga 720 13IKB 80X6 last november 2017 in the United Arab Emirates. Everything worked perfectly until July, when the laptop shut down and wouldn?t turn on anymore. I tried everything I could without opening the device and cancelling the warranty , but eventually sent it back in the store where I bought it, and they had to change the motherboard.  Now, not even two months later, same problem. That laptop doesn?t turn on anymore, and this time it also doesn?t charge (the LED on the side doesn?t light up).  I, once again tryed everything I could that i found on the forums without opening the device pressing the on button for various amounts of time, pressin the ''reset'' one with a pin... nothing seems to work. Problem is that I no longer live in the UAE. So now I have two questions : - does anyone have an idea of what the problem might be? - Can I still send my device for repair where I live now for free with Lenovo?s IWS?  Thank you to anyone who can help out, it?s very much appreciated. Sincerely,  A disappointed costumer

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RELEVANCY SCORE 58

Hi Folks, I am happy with my yoga, but the bluetooth signal is very weak... I used an App to verify signals and bluetooth power levels. On my Yoga 720 13ikb I have -87dBM at 3 inches from the base of keyboard (Weeeeeeaaakkkk) On my "OLD" dell laptop I have -49dBM at the same distance. (Good/Strong) Why I am asking this? Because I can't connect any of my 3 bluetooth earbuds with my Yoga unless If I am one inch from the hinge (no kidding) Even my bluetooth mouse is jittering to use (I've tried 2). So my questions are: * Does anybody else had the same issue?* I was wondering to open the back cover and check if the antenna cable is connected (since it'll take 7 business days, if lucky to check this issue under warranty) I used the app Bluetooth Signal Strengh Meter 1.8 from Neofrontier Technologies. My laptop is a month old, so far I just have the crappy video bleading (like surface pro 4) but it's okay. Thank you...  

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RELEVANCY SCORE 58

Hi, I can' t connect an external monitor and some applications are not displayed correctely. I can't also modify screen resolution on my Yoga 720-13IKB Windows 8.1 , it is set by default to  1920 x 1080. I tried to download Intel VGA driver from Lenovo driver website but I only find the driver targeted to windows 10 which deosn't work after installation  Please does someone knows a workaround or can provide me a link to download VGA driver for windows 8.1 ? Many thanks 

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