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Yoga 12 Black Screen on restart

Q: Yoga 12 Black Screen on restart

Hello, We just purchased a Yoga 12 for one of our administrators in our district. It has a core i7 proc, 256SSD, 8GB RAM, Windows 10 x64. While it works fine most of the time, when the system restarts, it starts to load windows but the screen goes black. None of the keys on the keyboards work. The computer itself is powered on, but there is nothing on the display until you touch the screen. The lock screen then comes up, but you still can't use the keyboard until you swipe up the lock screen. I thought maybe some driver issue but the event logs aren't showing anything. The laptop isn't in tablet mode. Any ideas about this? thanks, Michael

RELEVANCY SCORE 200
Preferred Solution: Yoga 12 Black Screen on restart

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Yoga 12 Black Screen on restart

In response to customer reports of black screens after restart on Yoga 12 laptops running Windows 10, Lenovo has released a Service TIP.

It can be found here: https://support.lenovo.com/us/en/documents/HT116649

Please note the tip lists the screen swipe as a work around, pending a permanent fix.

Thank you,

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RELEVANCY SCORE 64.4

 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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RELEVANCY SCORE 58.8

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks

Nathan

A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

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RELEVANCY SCORE 58.4

This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the ?critical update? procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

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RELEVANCY SCORE 58.4

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

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RELEVANCY SCORE 57.6

Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.
 

A:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode
 

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RELEVANCY SCORE 57.6

Hi,

im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

A:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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RELEVANCY SCORE 57.6

Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

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RELEVANCY SCORE 57.6

I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

A:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

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RELEVANCY SCORE 57.6

I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again
Help

A:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
 
if so do you have a mem ok button on your motherboard?
 
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

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RELEVANCY SCORE 56.8

    I have a Lenovo Yoga 13 that is out of warranty. I bought it in 2013.  With that out o' the way, my Lenovo Yoga 13's screen stays black even when the power is on...I see no Lenovo logo or anything AND the laptop keeps restarting on its own, so it is stuck in restart mode, with the screen staying black the whole time.  This laptop has been doing this (black screen even though power is on and shuts off and restarts on its own) for about 6 months now....(Jan 2017-June 3, 2017 as of this writing). This laptop works WHEN IT WANTS TO EVERY ONCE IN AWHILE, BUT NOT OFTEN.  I turned the laptop on now, and I'm typing on it now, **BUT when it doesn't work, which is most of the time**, it shows a black screen (I see nothing on the screen) even with the power on and constantly restarts on its own. Is this hardware issue a motherboard problem or a screen issue specifically? Specifically, is it the motherboard that needs to be fixed on this Yoga 13 or is it a screen issue? If it's a motherboard issue that needs to be fixed, how much would it cost? Or If it's a screen issue, how much would that cost to fix? Any help on this is much needed! 

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RELEVANCY SCORE 56.8

Keyboard and signal light are lighting,, fans run for a short time,, then stop.Need helps. I do a lot of steps that learn from internet like 1. Click the power 30 s 2.reconnect the cmos battery 3.bios resetBut no one idea workssss,, computer still at black screen and the system can't run. 

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RELEVANCY SCORE 56.8

I don't have the problem when I first start it.

I ran my anti-virus and anti-spyware.

I did an sfc /scannow with the vista CD and the driver CD.

I still have the problem.

Advice?

Thanks in advance.
 

A:I get a black screen, when I restart my computer

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RELEVANCY SCORE 56.8

Hi guys,

First time on this forum so sorry if its posted in the wrong location.

I updated my CPU, Mobo and RAM about month / month half ago now, all has been working fine up until last week.

I come home from work, turned on my PC, and it gets stuck in a restart loop. My monitor is ON and it makes a weird noise when starting, it does this for about 5-10 seconds then restarts again, and again and again.

I did do a little overclocking when I bought the components but the temperature was around 35-45 and I thought this was fine? But that was almost a month ago.

Also, I left it in the restart loop for about 10 minutes yesterday and it finally booted and let me logged in, I left it for about 30 minutes and tried searching for a solution, but was unsuccessful and it finally crashed again without an error message.

I hope this is OK, thanks Aaron.

A:Black screen and restart loop

Hi Aaronn

My name is Vishal and i work for the Social Media and Community Team at dell. May ia know which operating system system do you have on this system. Also the kind of system behaviour you have mentioned is generally related to hardware the most common could be overheating, a bad processor, bad motherboard, bad RAM. The next time your system restarts, and you get the menu and the prompt to continue booting normally, see if there is an option that says "Disable Automatic Restart On System Failure", or something similar. If you boot with this option, then the next time your system "resets", you should see a Blue Screen Of Death (BSOD). The BSOD will provide a particular "STOP" Error code, which will help us identifying the problem better.

Thanks
Dell-Vishal S
Social Media Responder

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RELEVANCY SCORE 56.8

Hi,

My laptop seems to have a hardware issue, but I can't figure out what's going on.

A book fell smack on top of my laptop, and ever since the following happens. After a minute or 2 after starting, it will return a black screen and restart. This happens with two different internal harddrives that I swapped out, as well as with a recovery disk. One of the drives is a little faster in starting up than the other, and the system will actually boot. With the other drive, the system won't even get to booting up completely. I can't get into safe mode. I managed to start up completely once, and shut down successfully, but that didn't solve the problem.

So it doesn't seem to be a drive or software issue. What could be wrong here?

HP Pavilion DV6000 with Windows Vista home edition.

Thanks,

Henri
 

A:Black screen and continuous restart with any HD

The CPU heatsink being partially knocked off is the first thing that springs to mind. After that, any one of a number of loose connections or dislocated hardware, up to and including a cracked motherboard, but I think motherboard is probably a worst case scenario. Does the LCD panel continue to work during the reboots..? Because I'm sort of curious as to how you missed that with the book.
 

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RELEVANCY SCORE 56.8

So the problem starts with the possibly related issue of my speakers dying. The loss of sound caused me to restart my computer. The computer, however, gets stuck on "Windows is Shutting Down" forcing me to press the button and turn it off and back on again. I immediately get the typical "windows not starting successfully". I get the options of:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good configuration (your most recent settings that worked)

Start Windows Normally

None of the Safe Modes work. I will let it scroll until it stops, and then hit escape, where it will just stay at the current screen, leaving me to look at the letters/file names.

Both Last Known Good Configuration and Start Windows Normally have the same result as each other. They will go through the Windows XP load screen and then go to a black screen. My phone which is plugged into the computer will start to charge. (This also happens after I hit escape in safe mode.) Yet, all I get is a black screen. Note, the first time that I got the error message yesterday, Starting Windows Normally worked fine, and I got my sound back, which died again about an hour later, causing me to manually restart and not be able to get back into my computer. I have not installed any new hardware recently.
My computer is a Dell Dimension 4700 Desktop that I got about 3 and a half years ago. I have had a hard drive replacement about one and a half to two years ago since my ori... Read more

A:Solved: Restart = Black Screen

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RELEVANCY SCORE 56.8

Setup (win7 ultimate 64bit) went fine until its first restart, then it took 10 minutes or so from bios to black screen to login.

After login, everything is fine and smooth. Installed latest nvidia driver for 8800gt win7 64bit, installed antivirus and spybot s&d. restarted.

Again with the 10-minute-black screen. I can't have this.

I have winxp 32bit on the same hard drive but different partition.

I use two monitors but tried using just one and still have the same problem.

I have updated my bios (gigabyte motherboard), still have the same problem.

What is causing this problem? I'm not willing to upgrade/downgrade/change video card, motherboard, cpu or hard drives. Does not make any sense. I only want to try win7 since it's "faster" but I'm perfectly content with winxp sp3. Why is winxp not having this problem? geez.

Can anyone help or should I just give up on win7?

Thanks,
-Sen

A:black screen after first setup restart

Check Diagnostics>Performance log to see what is causing delay: Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools

System restore to before this started, then add those apps/driver listed back in one at a time with restore point and time to check performance after each.

Likely Video driver. Windows 7 installer/Updates should have the latest WHQL since MS paid bill to develop them, try any beta or Vista, then try Vista driver in Vista compatibility mode.

Could be AV. Suggest Avast free home for lightest weight least intrusive.

Only use the basic Spybot scan function, not realtime, internet or tea-timer. Restore to before install to reinstall if so.

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RELEVANCY SCORE 56.8

Have Windows xp on a HP Pavilion. While not a big deal I have a nuisance that if I go through a Restart everything goes fine but then the screen goes black and the system won't reboot. I have to turn off and then turn on.

I think I fixed once before by modifying something perhaps in Display or even could have been in Registry.............can't recall.

Pete
 

A:Solved: Black screen on Restart

maybe this was too much of a challenge?
 

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RELEVANCY SCORE 56.8

Hi to all EightForums.
today I installed Windows 8 64bits Pro with mediacenter. my problem is very familiar, black screen appears. but its appears only when I restart the computer. and in one thing I m in luck that in black screen if I simply press the power button (which I set to shut down) computer going to shut down and on pressing again its start normally and desktop appears only in 5 seconds. (takes just 5 second after the dell logo, and this is the charming thing I like on win 8). I seen many articles and threads that out of date video driver causing this. but win 8 install my laptop all drivers by it own. but as a precaution, I download again win 8 64bits driver from support.dell.com site. and again I m in luck that dell also have the win 8 64bits drivers for this laptop. but when I install this driver windows says newer driver already install.
any suggestion would be very appreciated.

A:Black Screen appears only on Restart.

You need to update your system BIOS.
Computer Boots to a Black Screen After Windows 8 Upgrade | Dell Asia Pacific

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RELEVANCY SCORE 56.8

Hi I'm new to the forum I am writing this post because I need your help
Today, restarted the computer while playing this game after 12H of the minidump file: Zippyshare.com - 121811-12667-01.rar
Frames tested memtest86 + positive.Test framework for Windows memory diagnostic system also positive
Bios latest uploaded.
Latest drivers for your graphics card loaded.
DirectX 11.0 uploaded.
Cooling fan and large did not help that the computer is restarted, ie air direct to your computer
Graphics card tested two times by the computer.
Power was edited 2 times in another, and it gave nothing.
The processor that changed to a weak but AMD3 and tested it gave nothing.
Temperatures in order.
HD Tune:
Scan: ImageShack? - Online Photo and Video Hosting
Health: http://imageshack.us/photo/my-images/705...uuzna.png/
Error Scan: http://imageshack.us/photo/my-images/806...tuu2k.png/

Any ideas? Also wants to try the system again without installing drivers or would turn off the computer but I do not know if this will help?

A:BSOD Black screen and restart; /

Hi.

Follow these steps and upload here the crash\bsod files.

http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 56.8

Hi all,

My computer's been acting really funny lately, and I was hoping someone might be able to help me out since I have no idea what's going on.

Recently, whenever I play a game, any game, after a bit the screen will go black and the computer restarts on its own for no apparent reason.

The computer I use is an AMD Athlon 1.5ghz, 512 MB RAM, and Radeon 9600 pro. I have the latest drivers installed. I've also ran a virus check using avast, used adaware to scan for spyware and adware, and defragmented my harddrive.

It started acting funny only recently. I know there might be a conflict somewhere but I can't figure out what the heck is causing it to do that. Here is my hijackthis log to give you an idea of what's running:

Logfile of HijackThis v1.98.0
Scan saved at 9:37:49 PM, on 8/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\SM1BG.EXE
C:\Pro... Read more

A:Black screen and restart during game

Usually these problems are cured by updating to the latest drivers for chipset\graphics inc; DirectX, also there are very few games get released without needing a patch almost immediately to fix that kind of problem and I have to say its normally ATI drivers are worst for it (no I'm not a Nvidia devotee I run systems with each in, just pointing out a fact) the VPU recovery thingy I find causes more problems than it cures, but they promise the driver that's out in a couple of weeks will cure all problems forever, well it is 60Mb in size and requires .NET to be installed to run, just another 28Mb, hope the majority of ATI owners are on broadband!

The latest Catalyst was released 2 days ago, try it if you hav'n't already.

Are there some games more prone than others, trying to find out if OpenGL is the problem or D3D, ATI have a poor record with GL for some reason.

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RELEVANCY SCORE 56.8

Recently my computer has been freezing at certain times. I've come to think it must be a problem either with my hardware or my windows, but I thought it would be best to get more expert info instead of diving head first into the problem.
The main problem that occurs is the random freezing. My computer will suddenly freeze, and I would have to manually restart it in order for it to work again. I have noticed that the frequency of the freezes start to decrease after a few manual restarts, via power button, but it can still tend to freeze later during use. Sometimes, the screen will freeze and after a few seconds will be followed by a grayish/black screen, and then a restart.
At certain times when I recover from a restart, Windows will provide an error report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8E4DC000
BCP2: 00000001
BCP3: 91C8ED92
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121610-23696-01.dmp
C:\Users\gene\AppData\Local\Temp\WER-38781-0.sysdata.xml

Any help in diagnosing the problem and fixing it will be appreciated!

A:Freeze, Black Screen, Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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RELEVANCY SCORE 56.8

Hi... my PC hangs up and i restarted and i get a black after the monitors displags thr brand logo... dvi and No signal




Tried solution:
Clear CMOS
removed CMOS batterry
Reseated all hardware including video card,ram sticks and hard drive along with SATA
done a bunch of resets
Clean VideoCard,Heatsinker and Ram sticks
trjed exchanging ram stick placjng



Any help pls? im sorry if i posted in the wrong section

A:Pc Freezes and screen goes black after restart

Is this a recently built system ???

If so reseat the CPU and make sure the thermal paste is properly spread and the fans are properly installed

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RELEVANCY SCORE 56.8

I've been trying to help my grandma fix her computer... unfortunately my grandpa took admin rights to the computer and blocked me out of it, but I figured I'd look to see if anyone on here knew how to fix the issues.

so far its been restarting on its own... perhaps because of updates or other. we cant find out right now because the last time it restarted, it returned with the black windows 7 background and nothing else.
task manager comes up but crashes if you try to do anything with it.
I tried restarting the computer, and it gets as far as the login. after that, the loading screen takes forever and it goes to a black screen (only mouse is visible) task manager is still available but again, it crashes if you try to run anything.

I was told that Windows 7 was reinstalled recently. I also was told there are battery issues with this computer....idk if thats true or not but a new battery is on its way.
A virus might be the cause... but even after the reinstall, it doesnt make any sense.... unless it got infected again.
maybe the computer gets corrupted when it restarts and updates and that why I have issues now? I dont know....

any help?

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RELEVANCY SCORE 56.8

* XP Home edition
* infected with Internet Security 2010 (possibly other malware)
* ComboFun run, said found root-kit, and proceeded to restart (warning against interruption)
* upon restarting, after the Windows logo, the PC entered a black-screen state with the CPU fan on high, and apparently froze that way.
* Force-shutdown, restart, F8....no choice on list yields other than black-screen state with the CPU fan on high.
....the REAL problem here is a password-protected Documents and Settings user-account which is now inaccessible. (The password is known, but I don't know the procedure to open the folder when the hard drive is attached as a slave in another machine--help mucho appreciated.)

A:Black-screen after ComboFix restart

Hi, did combofix ask you to note down rootkit file names? If so, please post them.For everyone who is reading this:Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Restart your computer Before Windows loads, you will be prompted to choose which Operating System to start Use the up and down arrow key to select Microsoft Windows Recovery Console You must enter which Windows installation to log onto. Type 1 and press enter. At the C:\Windows prompt, type the following bolded text, and press Enter after each line:

set allowallpaths = true Note, if this gives you an error message, just continue with the next line.

dir c:\qoobox

Please list all content that comes up after this command.
At the next prompt type the following bolded text, and press Enter:

exitYour computer will now restart.

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RELEVANCY SCORE 56.8

After rebooting/restarting my laptop.it would proceed to screen with logo then buffer (Which is the normal step), But afterwards that, a black screen appears wherein with the brand logo but the buffering dots will keep rotating for almost half an hour, then screen itself will just stuck to blank screen with no display whatsoever yet the mouse cursur is displayed and can be hovered.. and it stays like that for hours and hours and hours...This happened after my laptop receive a notification stating (Graphics Device Driver Erro Code 43). My laptop has two graphic drivers, Intel Graphocs HD and Nvidia GeForce. The Nvidia receive the error. So I searched online for solutions. I tried one stating.(Go to Drive Control Panel, look for the Nvidia Driver, then right click choose uninstall, then right click on my Laptop icon then click scan for hardware changes. Then it was stated that the driver was suppose to reappear yet it didn't.. I got nervous so I stumble upon that my laptop has a HP Program regarding reinstalling Drivers I opened it and choose to reinstall the Nvidia Driver. Then when a notification came up stating that driver install complete please restart your device. And I did.. and that's where it all began and the blank screen where there is no display except for the mouse arrow cursor that can be hovered... please help...

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RELEVANCY SCORE 56.8

Just purchased 2 new (refurb) PC's for my wife and I. It's all I could find with Windows 7 still available.
They are both HP Pavilion p7-1233w 64 bit Desktops running Win 7 Home Premium SP1.

During Windows setup of PC #1, it asked for a restart. When the PC powered back up, it had a black screen from the start (before the Post screen). I power cycled it several times with no luck. Even switched monitors and video cables. The next morning it started normally with perfect video. I assumed the Refurb PC had a problem and set it aside for return.

Been setting up PC #2 for a few days now with lots of restarts. All was well, until I did a restart just now. There was the identical problem. Power cycled the unit twice, and still had the black screen.

Then I unplugged the PC, and pressed the power button to discharge the capacitors (fans ran for a few seconds). When I returned power and started the PC again, it functioned normally. I've done 10 quick restarts since to try and replicate the problem, but it only happened that once.

I love these PC's, and I love Win 7, so I hate to give them up. But I don't want the video freezing up on me every time I do a restart. I assume now, that PC #1 is not necessarily defective.

Since this is occurring before the post screen, I wasn't sure if it could be windows related.

Has anyone run across this? If so, and suggested solution?

Thanks very much... (sorry for the long post)

A:Black Screen BEFORE Post Screen on Restart

That does sound quite strange that they both do it
The answer to your question is no, windows has nothing to do with post, power on self test as the name suggests is controlled by the bios and is the motherboard checking hardware etc when the post is complete the bios will start the boot sequence as set in the bios ie 1st boot device then 2nd device then 3rd if necessary until an OS or bootable device is found, I can think of no reason for a machine to not post other than the wrong display output being selected if the machine has more than one ie on board gfx and gfx card installed or multiple display ports present or finally an overheated gfx card that has shut itself of until cooled but having said that if it works it works so I would see how it goes

You can check bios settings for gfx outputs and I would monitor temps as well don't really know what else to suggest

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RELEVANCY SCORE 56

So i had to reinstall Windows 8 on my PC, and as usual i install Drivers and such first. Normally it worked, now after i restart the Computer to finish the Driver Updates, i get Black Screen after Windows 8 loading Screen. Can someone help?

A:AMD Driver Update. Black Screen after Restart.

If the harddrive is busy/active youll have to wait it out.

Sometimes theres allot to do and unfortunately its doing it while there is no display making you believe something's wrong.

If the harddrive is calm, and there is still no video, then you'll have to start the computer in safe mode.

Depending on your laptop this may be easy or difficult depending on how new your laptop is and the boot speed..

Get into safe mode and uninstall your video drivers, then reboot.

Safe mode is usually entered by repeatedly pressing F8 during boot, but on newer systems it moves too fast..

Others have has success wailing on the spacebar during boot causing windows to respond as if a boot error and gives you the diagnostics option and safemode.

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RELEVANCY SCORE 56

Hello, I have used malwarebytes (in safe mode) to successfully remove a computer riddled with the dreaded "windows security alert-pop-up and try to make you pay money to buy fake spy-ware removal-virus."I now keep it on peoples computers and run the update and scan periodically to keep the spy-ware at bay.Yesterday, I ran this software on a stable computer running xp and found a few (3) security objects, a log was created (which i paid no attention to) and a restart was performed.Upon restart I received the Dell Bios screen for a few seconds F2=Setup F12=Boot something and then a blank BLACK SCREEN with a blinking cursor!I powered down several times (12 or so) to the exact same result.I tried to get into the F2,F12 screen without luck as well. I finally popped in the Windows XP disc and was able to get the thing to load the windows startup.I chose to install (not repair at first,) agreed with F8 to the agreement and then chose to repair the copy of windows it had found.I made it all the way through the installation disc, entered in the key etc and then at restart.............BLACK SCREEN...blinking cursor! I am at a loss on how to proceed. If anyone knows what has happened hear please share some advice here. I need to get this thing fixed ASAP>Thank you for your help!

A:Black Screen After Malwarebytes Removal/Restart

Black screen, blinking cursor...is typically indicative of a need to run the fixmbr command from the XP Recovery Console.Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503 Louis

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RELEVANCY SCORE 56

I have a Dell desktop computer with Vista installed. I bought it 2/2009. In July 2010, I went to get on the computer, and apparently it restarted for some reason but all I had was a black screen with a flashing cursor. I called Dell and they had me turn off the computer, unplug all external hardware plus the ether net cord. Then I unplugged the power cord from the back and pressed the power button for 10 seconds. Then I plugged the cord back in, powered it up, and it worked. The only problem is that every time it reboots, that is exactly what I have to do. Is there any way to fix this permanently???

A:After restart, black screen and flashing cursor...

holding the button down with no power is to discharge the energy on the main board and power supply, don't think it does anything else, is your system well grounded? if so then it could be a hardware problem, but Dell techs would know best

If you are brave and want to take a shot in the dark you could try a factory reset. On startup screen with the Dell logo , hold down Ctrl key, and at the same time tap F11 over and over. If you are quick then next screen will be a blue screen which will prompt you and ask if you wish to continue with factory reset. Click yes and continue ...

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RELEVANCY SCORE 56

Hi, this is my first post here.
 
Thanks in advance to anyone checking this thread out or offering help. I really appreciate it.
 
Recently, specifically since 3 days ago I have been experiencing sudden monitor blackouts when playing a video game. Shortly after the black screen, the computer restarts itself. This occurs without warning of any sort.
The game is nothing the computer can't handle, and I even had all the settings down to lowest for extra measure.
Path of Exile, in case anyone is curious.
 
 
So the blackout-restart thing occured a few more times before I decided to do a system recovery.
I used Dell Backup and Recovery Manager to restore it to the way it was 3 years ago (by accident). 
That was when it was first unboxed and installed with W7. That means I currently have 90% free space.
 
Even then the black screen restart thing still happened. The problem still wasn't fixed. The only bright side is that my computer runs faster now.
 
So far it only occured when I was playing that game, but I feel that will change soon. So I came here for help.
 
Here is the error message followed by details to the problem:
 
 

Windows has recovered from an unexpected shutdown.
 
Problem details:
 
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 17417
 
Additional information about the problem:
  BCCode: 116
  BCP1:... Read more

A:Black screen Error, sudden restart

Welcome,
If the shutdowns only happen when you are playing that game I suspect that there might be a heat problem. The system shuts itself off without warning or error message in those cases.
Make sure that your OS, programs, drivers and security program are up to date. See if any other activity, other than playing a game, will shut the system down.
 
Dick

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RELEVANCY SCORE 56

Hello,I run Dual Boot XP and Vista and had a restore point problem in Vista.Please read following topic:http://www.bleepingcomputer.com/forums/t/132281/vista-restore-point/After applying the change in the XP registry from time to time (NOT every time) when running XP and requesting a restart generates a black screen and systems reboots without showing the usual "Saving your settings" and "Shutting down" windows. Any recommendations?Thanks in advance.

A:Requesting Xp Restart = Black Screen And Reboot

I'd suggest that you revert back to the original registry setting and test to see if that's the cause (if it doesn't do it anymore, then it's likely that the registry edit is causing it).

Could you please post a link to the article where you found the registry edit?

In general, a black screen boot on XP usually involves either a corruption in the boot sector of your drive, a failing hard drive, or bad/corrupt video drivers. I'd suggest visiting the website of the manufacturer of your hard drive and downloading a diagnostic utility from there (usually free). I'd also suggest downloading the latest version of your video drivers, uninstalling the current ones (in both Add/Remove Programs and Device Manager), then rebooting and installing the new one's.

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RELEVANCY SCORE 56

The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.

I googled this problem, and it seemed fairly common months ago when windows 8 first came out on dell/HP laptops. It worked flawlessly when I first upgraded and booted up fine but once I restarted I couldn't see anything other than the screen occasionally flickering brighter and darker.

However, if I plug my laptop up to a TV with an HDMI cable I can see everything on the TV. It's just the laptop screen that is blank. I'm not sure where to go from here, thanks in advance for any help!

A:Upgraded to windows 8, got black screen after restart.

Originally Posted by Shade9623


The laptop I have is an ASUS g74, I purchased the copy of windows 8 from microsoft's site, upgrading from windows 7 pro. I opted to keep all my personal files/apps because the programs it warned me as being incompatible were random games and such.

It's just the laptop screen that is blank. I'm not sure where to go from here, thanks in advance for any help!




Maybe refresh rate needs changing if safe to do so

Picture--

http://i45.tinypic.com/2lnh36s.png

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RELEVANCY SCORE 56

Hi all! I have a strange problem guis When i press the "Restart" on windows 10, the notebook start restart process, than become black screen and stay black a lot of time!After like 5/10 mins, sistem restart properly. It cant be only a slow restart. I really need help

A:Lenovo E570 Black Screen Restart

Also appens on shutdown, it looks freeze on black screen and after some minutes, it restart

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RELEVANCY SCORE 56

My computer is messing up bad. I don't have the original CDs, and I can't afford a new OS. My project for class is due in three weeks, and if my computer gives out I'm sunk. Here's what's wrong.

Every time I restart my computer it doesn't want to boot back up. The minute it shuts down it stays that way. The screen just goes black. When I shut it down, or restart it I'm afraid every time could be my last reboot. One day it's not gonna come back. Situations arise, and restarting is inevitable. I don't get it. It hasn't been doing this before, but it has been doing it for a few weeks. Either when I shut it down, or if I restart, the screen just goes black. Also, if I try and play any games, or adjust the display or video card preferences or setting, it does the same thing. Screen goes black and I'm forced to shut it down, which results in another black screen. It eventually comes back. I just have to keep turning it off, and turning it back on, over and over. And it's getting harder and harder getting it to boot. What's the deal? When I try and play games it goes black, but I can still here the sound. Is it my hard drive, or my video card? Or is it some other issue I haven't considered?
 

A:Shut down and restart issues, please help! screen just goes black

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RELEVANCY SCORE 56

HiI've upgraded from W7 to W10 last year.  Recently I got the blue screen and brought to Best Buy who claimed that it was hard disk failure and suggest to change the disk.After changed to Kingston SSD and re-install W10, I encountered the blue or black screen whenever I need to restart my PC.I tried to restore to W7 using the original restore CD but it failed due to not recognising the hardware.  I have already reinstalled W10 many times but blue or black screen still exist.I contacted MS on this but they claimed that it is PC issue not W10.  Now I am stuck and don't know what to do.  Please help how to fix. Regards

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RELEVANCY SCORE 56

hey guys, i'm having a nightmare with my pc. Kept getting an annoying dialogye bow popping up headed wscntfy.exe and it quoted 0x80000009 and something about not being able to read the memory. i searched for the error and discovered that it was infact a virus. I ran malwarebytes to try and eradicate the problem, it found 28 infections, all of which it was able to delete bar one which required the pc to be restarted. When i booted the pc all i get is a black screen, it comes up after the windows loading page. I can get to the safe mode options page but when i try to load safe mode i get the same black screen. Can somebody please help me as this is extremely annoying
 

A:my pc wont restart, just shows black screen

Are you running two video cards? If so this might be why this is happening in safe mode. Try changing to the onboard video card and see if that helps.
 

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RELEVANCY SCORE 56

I have spent many hours the past week trying (unsucessfully) to install Windows Vista. I have downloaded and installed all the most recent drivers and BIOS updates for all of my hardware. I have run the Vista Upgrade Advisor and it says that my system should be good to go and that there are no serious issues. The only item on the "Task List" is to download Vista drivers for a wireless networking adapter I have in the system to be installed after.

I have tried to do an upgrade from Windows XP and a Full Install of Vista with the same results. I start the install and everything goes smoothly (installer unpacking files and getting ready for installation) until right after the first reboot. The system restarts and tries to boot into Vista to finish the installation but after the first screen with the green progress bar my screen goes black and nothing happens after that.

I have tried leaving it running for over an hour in hopes that something was still going on. There doesn't seem to be any HD activity going on. So, I assume there is some sort of driver issue with my hardware of something causuing problems. I have tried to boot Vista into Safe Mode, but the load stops on the file "disks.sys" and basically freezes there.

I have tried to remove all unnecessary hardware from the system (Sound Card, Fire Wire card, Networking adapters) and then re-running the installer with no success. I have tried to install and old Video Card and re-run the installer but... Read more

A:Vista - Black Screen - First Restart/Reboot

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RELEVANCY SCORE 56

I started having trouble and posted the minidump in another forum to see if they could help me. I will only reference it here so there would't be any repetitions of tests that I have already done there.
 
http://www.tenforums.com/bsod-crashes-debugging/45979-memory-management-crash.html
 
The last update was after I did a full reinstall of Win10 (not an upgrade from 8.1 like last time) on an SSD drive and it was working fine. [/size]
 
Suddenly, as I was downloading a game, it started working REALLY slowly, the screen turned black and it restarted (so no BSOD that I can tell).[/size]
 
Anyone have any ideas?

Edit: Moved topic from Windows 10 to the more appropriate forum. ~ Animal

A:Windows 10 BSOD/Black Screen/Restart

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
 

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RELEVANCY SCORE 56

Hi, I have Lenovo Z50-70, everytime i try to power it up the powed led flash once and stop and the laptop starts again by itself and i hear the harddisk power up and stay on this state for 30 seconds and then power off and start again by itself, all this with black screen and no response with keyboard, and during the 30 seconds before it restart the DVD drive can open and close.the way to stop this is to unplug the AC adaptor and the battary. is there any solution regarding my issue.

A:Lenovo Z50-70 restart loop with black screen

Hi moabdellatif,
 
Welcome to the Community Forums.
 
I would suggest having the laptop checked in a service center specially if you already checked the ac charger working ok. They would be able to isolate on the board level which was causing this assuming that the RAMs are ok including the heat sink and fan assembly are fine.
 
Here is also the hardware manual if you have the tools and skills to clean and reapply thermal paste if needed.
 
Regards

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RELEVANCY SCORE 56

Hello guys,

I really hope that you can help me. Unfortunately I can't even write this message on my Win7 notebook as every time I try to do so, it restarts. I managed to save the minidump out of the Windows folder for you to analyze. I would GREATLY appreciate any help.

I've tried formatting and fresh installation many times, no help. My notebook restarts constantly that it reaches a point I can no longer use it. I'm using a Packard Bell TJ75 running Win 7 Ultimate.

Please help me! Thank you!!!

A:Sudden black screen and restart (with Minidump)

Hi and Welcome to SF honeybee89






Quote:
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack


As you can see, there are a lot of causes for this particular stop code 7F.

In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Please remove Zone Alarm,
http://download.zonealarm.com/bin/fr...cpes_clean.exe
Run system files check:
SFC /SCANNOW Command - System File Checker

Also, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at least 7 passes.
http://www.carrona.org/memdiag.html (Instruction by expert USASMA)

Let us know if you need further help

Tuan


Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights rese... Read more

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RELEVANCY SCORE 56

I just got a new graphics card called GeForce gtx 1050 for my computer which is a pavilion h8-1234 pc and when I turn my pic off it come up with a screen press esc for start up. When I press it nothing happens and then after 30 mins it come up with the windows start up and then turns to a black screen. I tried to switch back to the first graphics card and the same thing occurs.

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RELEVANCY SCORE 56

my pc screen turn black after restart/reboot.the only thing i can see is the white cursor (arrow).very bad for me.i try to repair with my windows xp cd without sucess.if i reformat i lost my work(pictures,music,etc...someone knows the mistake?some tips are welcome.thanks for the attention.
 

A:my pc screen turn black after restart/reboot....

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RELEVANCY SCORE 56

Very frustrating problem I'm having. I have a multi-monitor setup (not sure if this is the cause of this issue as I have multi monitors on my other machines).

Sometimes an application will freeze (hey, it happens) and I'll do a ctrl-alt-del, then hit task manager.

Then everything goes black.

I can see my mouse and can move it around, but that's it. I cant see anything else, and they keyboard seems to have no effect. In the end, I have to power down my machine from the power button.

I've tested this a few times...it's not just task manager. It's ANYTHING (change password, switch user, etc). Just goes all black. Not pitch black, but the screens go completely dark but I can see and move my (white) mouse icon.

This sucks! Help!

A:Screen(s) go black (except mouse) - requires restart!

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

check the listings in the bios for voltages and temperatures and post them

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RELEVANCY SCORE 55.6

First off, I am fairly savvy when it comes to computers but, this issue has been really bugging me. Everytime I select the "restart" option from my desktop, the computer reboots, shows ACER startup screen but, when it is time for Windows to load the screen just stays black (no mouse icon or cursor bar), no Windows loading bar...nothing. From here I am forced to hard power down. Here is the kicker that really gets me, when I select the "shutdown" option from the desktop, let the computer turn off, then manually hit the power button, everything works just fine. (In a nutshell, "shutdown/reboot" works fine but, "restart" Windows doesn't boot.) Ideas?

Computer info:
-Acer Aspire X1700 Destop
-Vista 64-bit SP2
-Nvidia GeForce G100
Let me know if you need more info.

My troubleshooting:
-Video driver up to date. Rolled back driver, still had problem.
-Re-downloaded new driver, still had problem.
-Ran CHKDSK, no bad sectors.
-Ran startup repair, still had problem.

I was thinking it might be a video card issue but, at this point I am a little flustered. Please let me know if you require any more info or clarity. Thanks!

A:Vista restarts to black screen ONLY when "restart" selected

No ideas eh? Anyone?

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