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Dell laptop sleep mode

Q: Dell laptop sleep mode

Dell laptop with Windows 10 suddenly will not wake up out of sleep mode, nor hibernate mode. Goes into sleep mode fine but no buttons will wake it up, and pressing the power button will only shut it down, so it must be rebooted.

Unit is Inspiron 3521 from Dell, upgraded with Windows 10 from Microsoft.

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Preferred Solution: Dell laptop sleep mode

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Hi! I'm new here and I need some help! Yesterday I bought a manufacturer refurbished Dell Inspiration  14 (5447) and I found 2 small problems so far.
The first one: The laptop magically turns off. I mean it looks like it turns off but actually goes into sleep mode/standby when I try to move it somewhere. For example: If I put the laptop on my lap - the screen goes black. Now I can't do anything but to press the power button so I can turn the laptop back on. But wait! I have to stay still and not move the laptop in order to do so. No matter where I put the laptop. It goes into sleep/standby mode. Even I hold it in the air and move a little - BAM! Yesterday was ok but today the laptop started to turn off more often.

The second problem: This morning I noticed that when I turn the laptop on a message appears saying: "Checking media: Fail" or something like that then the laptop restarts. It does that 2-3 times before the laptop finally boots. It never happend before! 

Any sollutions ? Advice? Thank you so much! The laptops looks like is in warranty until 2018.
Laptop config:
i5 [email protected] 1.70Ghz
4gb Ram
Graphic card : Radeon R7 M260 2gb 

A:Dell Inspiration 14 (5447) - randomly turns off/standy/sleep mode when I move the laptop. Need help please!

What is the current OS installed on the system?
Disable the sleep mode and check if the system goes to sleep when moved - Control Panel -> Power Options -> choose action for closing the lid - set it to do nothing. Then move the system and check if the display goes blank.
Keep the system on a flat surface and connect an external monitor. Swivel the LCD back and forth and check if the display goes blank on both internal LCD and the external monitor. 
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.

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hai.. help needed.... i am having the exact problem as op.. when i press sleep button, screen goes black (as usual).. but fan, and other keyboard lights are still on... it just freezes... i have to force shutdown to again use my laptop...

i am attaching the msinfo32.nfo, driverview.txt...

and one more thing... i dont have problem of bsod... thanks..

A:Laptop freezes between entering sleep mode to being in sleep mode

Original Thread

Laptop freezes between entering sleep mode to being in sleep mode

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I've had this problem intermittently on my laptop for the past 2 years however it has been occuring more often recently.

Basically sometimes when I click the sleep button on Windows 7, the screen fades to black as usual. However the fan keeps running (sounds like when it's on full load) and the power button light stays on endlessly. I always have to force shut it down and restart it.

What can be the issue?

A:Laptop freezes between entering sleep mode to being in sleep mode

Hi joseph10444.

Such a situation may occur when some driver (mostly the PnP device drivers depending on the ACPI configuration) fail to response within a stipulated time period during the power state change.

Let us see some data. Upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.
Those files will give us a closer look to the issue.

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Hi people, I have two dell machines one at work and one at home. When left for around 1 hour they go into standby and never come back out again no matter what i do. The monitor light just stays on orange and no longer green. This means i have to power the machine down by holding the on/off button.

Sometime the machines can come out of standby but not often.

Has anyone any idea what might be causing this, seems to be a Dell only thing?


A:Dell PC going into sleep mode

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Just received my Dell 8920 system and it really is fantastic. The only issue I have is being unable to 'wake' it after it goes into sleep mode other then pressing the power button which re-started it. I remember reading somewhere that I need to enable USB wake in the BIOS. Am confident to do this but just wondered why Dell don't set this up from new since they actually supply a USB mouse and keyboard? Thank you for advice on this Sam.

A:Dell 8920 Sleep Mode

You did exactly as you should when a computer is in Hibernation. A brief press of the power button (NOT a  press and hold which shuts it down) will wake the computer from Hibernation. You can change power settings in Power Options, change Advanced settings. Rule is try the mouse or key press first and then the power button if a key press doesn't wake it.

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i have a dell inspiron 531 with a 128 mb nvidia graphics card
athlon 64x2 processor running windows vista.
when i push power, the fan will run and the light on the tower will turn blue,
but the monitor will show entering power save, i've tried to push the space bar, move the mouse, push the power button, etc, but my monitor will only show entering power save, self test on the monitor passes ok, and i've tried another known good power cable. still same thing, i've also tried to remove the memory cards and re-install one at a time,the monitor cable is connected to the proper port on the tower and i have only 1 graphics card installed,i can't even get to bios settings to further diag
-anyone have any suggestions?

A:dell inspiron 531 will not come out of sleep mode

ok thank you for the honesty :/

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You guys seem to have a good record of solving these BSODs. I have had several Laptops in the last few years and have only experience the rare BSOD. My new Dell however has had 6 in the last couple days. The last two seemed to occur while in sleep mode.

System Specs:
Dell Inspiron 1545 GP8J2N1
Windows 7 Home Basic sp1 64bit
Pentium3 Dual-Core T4500 2.3Ghz
Mobile Intel(R) 4 Series Express Chipset

All info is attached as requested.

Hope you can find something in all this.

Thanks in advance!


A:BSOD Win7 x62 Dell Sleep mode ?

Update your Realtek USB Mass Storage Driver and your Wireless card driver
Drivers & Downloads
Run a RAM test
RAM - Test with Memtest86+

Dumps also blame NETIO.sys and a McAfee software is the cause
Remove such software and use MSE

* *
* Bugcheck Analysis *
* *

A driver is causing an inconsistent power state.
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8001869680, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c4d0

Debugging Details:

FAULTING_THREAD: fffffa8001869680






LAST_CONTROL_TRANSFER: from fffff800030e2f92 to fffff800030e04da

fffff880`031dc500 fffff800`030e2f92 : fffffa80`01869680 fffffa80`01869680 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`031dc640 fffff800`030e57af : 00000000`00000000 00000000`00000... Read more

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I've noticed this happening now for a long time but never bothered to ask about it as it's no biggie. Whenever I put my Dell 8200 in sleep mode (via the keyboard button) and later wake it I have no sound. For some reason this act knocks out my sound totally. No music, nothing. I have to reboot in order to activate my sound.
Is there a setting somewhere I can tweak to correct this?

A:No sound after Dell 8200's sleep mode

Install the latest bios. Sleep state mapping code fixed in A07. Download A09 here:

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This machine is locked in sleep mode as verified by the screen. No amount of keys pressed or mouse toggled will open it. Also i can not open the disc drive. There is a amber light on on the motherboard. I turn the power off for 1 hour and then turn it on you can hear a click then all stops except for the lights (incl switch on lights)
I replaced the ram with a known one from another computer, that was the only spare part i have. I would appreciate any input. Thanks

A:Dell Optiplex 6x 620 Locked in Sleep mode.

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Hey I have Dell inspiron 5555 (A10-8700P/8GB/1TB/Radeon R6 M345DX/W10) With last BIOS  Update and Windows Updates
My problem is that when I turn my laptop to sleep mode , it completely shutting down and I have to open it again from the power bottum and it shows dell and windows logo again .... Can I fix it ? Sorry for my english

A:Dell inspiron 5555 sleep mode problem

Please type Settings onto [Cortana] search box, click Accounts, Sign- In Options, under Require Sign in, click " Never ".

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Hi Brink

I'm having a problem with my notebook. It keeps turning display off after idle for 2 or 3 minutes and going into sleep mode around five minutes after that. I did change and set power system in control panel many times but it did not work. I'm runing on Window 7 home basic 64 bit. I'm hoping you could help me on this. Thank you in advance.

A:My Dell Notebook keep turning display off and going into sleep mode.

Hello Taey, and welcome to Seven Forums.

While changing the advanced power plan settings, double check to make sure that your default power plan is still selected. It's a bit to easy to change it by mistake and not notice it. In addition, double check your Battery settings to see if the percentage levels may be set to cause this by mistake.

Hope this helps for now.

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would you be so kind to examine this BSOD I attach in this message together with a report generated as required.

This is my system:
? OS - Windows 7
? x64
? What was original installed OS on system? - Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - OEM
? Age of system (hardware) - 1 year
? Age of OS installation - have you re-installed the OS? - Yes - I had to restore my system after my HDD failed and I changed it

? CPU - Mobile QuadCore Intel Core i7-2760QM, 3200 MHz (32 x 100)
? Video Card -NVIDIA GeForce GT 555M (3072 MB)
? MotherBoard - Dell System XPS L702X
? Power Supply - brand & wattage Field :

Battery Properties
Device Name Dell
Manufacturer SANYO
Serial Number 217
Unique ID 217SANYODell
Battery Type Nonrechargeable Li-Ion
Designed Capacity 93240 mWh
Fully Charged Capacity 89533 mWh
Current Capacity 89533 mWh (100 %)
Voltage 12.814 V
Wear Level 3 %
Power State AC Line

? System Manufacturer - Dell
? Exact model number (if laptop, check label on bottom) - Dell xps l702

A:[SOLVED] BSOD W7 DELL XPS L702 after sleep mode

Hi -

Update your Synaptics touchpad driver -

0: kd> !irp fffffa8006daabd0
Irp is active with 9 stacks 8 is current (= 0xfffffa8006daae98)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 fffffa800a4d8040 00000000 fffff800034b9ce0-fffffa800ee0a9c0 Success Error Cancel pending
Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
\Driver\SynTP nt!IopUnloadSafeCompletion
Args: 00014400 00000001 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa800b555b40

Args: 00000000 00000000 00000000 00000000

SynTP.sys Thu Sep 23 19:49:07 2010 (4C9BE773)

Try system manufacturer's support site first - Drivers and Downloads | Dell [United States]

Regards. . .



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I have a Dell XPS 410 running windows xp and every time i try to turn on the computer it shows the Windows XP logo as if it is about to boot but then the screen goes blank and the power button on the monitor turns orange. Moving the mouse or typing on the keyboard both fail to yield any change. I have had this problem with several monitors I have tried plugging into this computer that work fine on every other computer.

I have been trying to figure this out forever so hopefully someone can help!


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Hi all,

We have a new Dell Insp 15-3552, its about 2 months old or so. I have it attached to an extra monitor and leave it plugged in charging all day with the Laptop screen closed. I have noticed when I disconnect the HDMI chord and the poser chord and open the screen there are times when it will not re-awaken. The screen remains black even if I type on the keyboard. If I tap the power buttton it doesn't do anything either. I have also held the power button down for 5 seconds and nothing happens.

What I end up having to do is to hold the power button down 10 seconds and will hear it power down and then have to restart each time.

Is there something deffective or is there something I can do? I have checked sleep mode and I have the hard drive set to never.

thanks in advance for any help.

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Hi we have a Dell Inspirion about 1.5 years old. Here is the Sysinfo.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Celeron(R) CPU N3050 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 3
Processor Count: 2
RAM: 4007 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: 452 GB (405 GB Free);
Motherboard: Dell Inc., 0787MR
Antivirus: Windows Defender, Disabled

Periodically, usually overnight the screen will go black. I have it hooked up to another monitor so i use 2 screens. When this happens I cannot wake it up, the only solution is to reboot it. I checked Control panel and it appears sleep mode is turned off. I have attached a screen shot of my settings.

Any help is greatly appreciated.

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Hello Everyone, I have a customer who has a Dell Inspiron 1545, and it goes to sleep randomly.

Here is what it is doing:

When typing a document in Microsoft Office, Word Document, and even Notepad the computer will power down into sleep mode

It won't lose it's data, but it won't let you boot up for a little bit either.
It will boot back to a login screen then your right where you left off
Doesn't take a long time for it to happen either

While hosting a presentation user was able to stay on for 1.5 hours with no trouble, much longer than typing a word document would have allowed
Computer will cut off on battery, or while plugged in

I'm not sure what's causing the issue, but here is what I have done

Taken the laptop apart, and blown it clear of all dust (very little in there)
Ran Disk Cleanup (Despite thinking it's hardware related)
Checked that the Power plan was optimal
Scanned for Viruses

Anyone have suggestions?

A:Dell Inspiron 1545 Goes into Sleep mode randomly

You won't believe what I'm about to say, but ask your customer if he/she has a magnetic wrist band on the left hand. DELL laptops have a sensor on the left side - and if you touch it with a magnet the result will be the sleep mode without any obvious reason. So naturally there would be no trouble with showing a presentation since in that case you hardly touch your laptop.
I had the same problem and I was completely sure there's something very wrong with my very new laptop. Turns out my computer was just fine. Now I'm sitting with the same wrist band on my right hand and everything is fine.

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This happens randomly.  I can't seem to reproduce it on call.  Basically I close the lid to put it to sleep but the computer doesn't go to sleep. Airplane mode just turns on but the laptop stays on. 

A:Dell XPS 13 9350 Airplane mode sleep issues

Hi Viper2ko,
Thanks for writing to us. 
When did the issue start?
Please update the BIOS and video drivers, also check the advanced power option settings ensure nothing is hindering the sleep mode from working. 
Also do let us know what windows the system is running on, do PM us the system tag# by clicking on my name in blue and select send a private message .
Meanwhile you can go through the below steps to check more on the issue
Open the Start menu and then enter cmd into the search box. Hit enter and the command prompt window should open for you. If not, click it in the search result list.
Note: it is possible that you will need administrative privileges to complete the next part successfully. If you are having trouble, you can attempt to run cmd as Administrator. To do this, search for cmd again, and then right-click it and select Run as administrator.
Now that you have the command prompt window open, enter the following at the command prompt: 

powercfg -requests
There is a space after powercfg
Hit enter . 
If any process or device is preventing your system from going into sleep mode, information about it will be displayed here. The program will attempt to give you precise information on the disturbance
Though we can always rely  on this method, but good to give it a try.



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I have a Dell XPS 410 running windows xp and every time i try to turn on the computer it shows the Windows XP logo as if it is about to boot but then the screen goes blank and the power button on the monitor turns orange. Moving the mouse or typing on the keyboard both fail to yield any change. I have had this problem with several monitors I have tried plugging into this computer that work fine on every other computer.

I have been trying to figure this out forever so hopefully someone can help!


A:Dell XPS starts booting windows but goes into sleep mode

Can you boot into Safe Mode ?

This is a desktop, right ?

This could be malware.

Did anything significant happen just before the problem ?

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For the past couple of weeks, my PC (desktop) has been shutting down in sleep mode. I get this message when booting back up in the morning:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF8A0001E4648
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002C7825B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have attached here a copy of the DM Log Collector file. I'm not incredibly savvy at hardware issues, although I'm decent enough at software. I'm not sure if more information is required or if you can tell from the attached what may be causing the problem, but any advice is appreciated. My PC is about 4 years old, running Windows 7 Home Premium edition.

A:Dell Inspiron shuts down completely in sleep mode

1, Probably caused by the ATI Radeon HD 3200 Graphics driver, update it:
fffff880`04839000 fffff880`04e4f000 atikmdag Mon Jun 15 04:41:39 2009 (4A35B4E3)

2, These drivers also needs updating:

Cisco Systems VPN Client
fffff880`04328000 fffff880`04354000 dne64x Tue Nov 11 02:01:24 2008 (4918D964)
fffff880`086a3000 fffff880`08730000 CVPNDRVA Tue Mar 23 20:16:37 2010 (4BA91395)

Sonic CD/DVD driver (Roxio)
fffff880`01334000 fffff880`0133fe00 PxHlpa64 Wed Jun 24 01:16:35 2009 (4A416253)

VIA High Definition Audio
fffff880`05e13000 fffff880`05fa9000 viahduaa Fri Jul 24 14:23:37 2009 (4A69A7C9)

Realtek PCIe FE Family Controller
fffff880`04219000 fffff880`0429e000 Rt64win7 Fri Jun 10 08:33:15 2011(4DF1BAAB)

CD-ROM Class Filter Driver (iTunes)
fffff880`0429e000 fffff880`042a4c00 GEARAspiWDM Thu May 03 21:56:17 2012 (4FA2E2E1)

3, update your BIOS:

BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = Dell Inc.
BiosVersion = A10
BiosReleaseDate = 11/12/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 546
SystemFamily =
SystemSKU =
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0F896N
BaseBoardVersion = A03

4, I also recommend that you replace Norton with Microsoft Security Essentials.

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When I try to put my Dell Inspiron N5110 laptop into sleep mode, the screen goes dark and it looks like it's going to sleep. But the power button stays lit, and the two small outer edge lights on the front display stay lit. I can hear the motor whirring too, and it's clear the laptop is actually on and using/losing power. I am unable to get it out of sleep mode. A long press of the power button will get the computer powered up, but I am immediately taken to the "Windows did not shut down correctly" screen, and given the option to start windows normally or in safe mode.

To fix the problem, I've tried doing a system restore to a restore point before the problem started. That didn't fix it. Today I scanned the hard drive, motherboard and various other hardware, and everything passed. I did a virus scan and no threats were found. Any ideas what's going on and what I can do to fix the issue?

Specs for the laptop: Windows 7 Home Premium Service Pack 1, 64 bit, 6 GB RAM, Inter Core i5.

A:Dell Inspiron N5110 does not go into sleep mode, loses power

How long has the problem been going on? If it's within the time you have available System Restore point try rolling it back.

Sleep problems are mostly Display driver issues, so make sure your driver is up to date: First enable Automatically deliver drivers via Windows Update (Step 3) to run all Important and Optional Windows Updates, with reboots, until there are no more when you check..

Then check the Dell Support page for your Tag number to try the latest driver there.

If all available drivers don't work, then work through these Sleep Mode Problems - Vista Forums.

Establish a Clean Boot, check for errors at time of Sleep in logs, utilize System Resources from the Troubleshooting Steps for Windows 7

You can troubleshoot Sleep issues in Power Options by setting Sleep to 1 minute and Hibernate to 2 minutes to observe these timeouts behavior. I'd also try manually Sleeping and Hibernating from the Shut Down button. You want to test Hibernate too because it is an even better method to Sleep.

If all else fails trace the cause by Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

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Hi peeps,

I need some help.
I got a Dell Optiplex GX520. When I try to boot, after the windows logo comes on screen, the pc goes into sleep mode. This also happens in safe mode.
I found out that it had a faulty HDD. So I replaced it.
However when I try to start from Windows install disk it goes into sleep mode right after it shows de Loading Windows logo.
I tried to go in to the bios to load the optimized settings but when I press F2 to load the system setup the computer goes into sleep mode.

So basically I cant do anything to boot or to re-install Windows.

some other things I tried:
- check PSU with PSU tester: PSU ok
- boot without DVD station: still going into sleep mode
- boot in safe mode: sleep mode again
- last known good configuration: sleep mode
- swapped RAM: still same issue... sleep mode FTL

I cant test GFX cause its on board and theres no AGP or PCI-e slot on the mobo.

anybody got any ideas???

A:Solved: Dell optiplex goes into sleep mode instead of loading bios

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My laptop that was purchased within the last 2 months keeps crashing after I try to load it from sleep mode. Any way to prevent this?


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I have 3 issues with my Dell 3147 laptop.
The first one has to do with the keyboard and touchpad. For no apparent reason, the touchpad will disable and re-enable itself and in the process the physical keyboard will completely disable and won't enable again unless I restart the laptop
Second issue has to do with the sleep mode. Whenever I put the laptop on sleep mode I cannot go back to my session and have to press the power button for several seconds until the laptop resets/restarts completely.
Third issue has to do with the screen. It will flip upside-down without me doing anything, which means that I need to manually revert it using the keyboard shortcut everytime.
Appreciate any help.
My laptop is still under warranty, only bought it 10 months ago.

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I was prompted to install a new bios update a few days ago, I let it go through and ever since then, if I shut the lid and put the laptop in sleep mode, opening the lid results in the screen flashing full of ascii boxes repeatedly, then it just goes blank.  If I push the enter key it'll just flash again with each press.  I end up having to hard reset the laptop before it will restart normally.  I'm really upset because this is 8 days out of warranty now.  Did Dell sabotage me?

A:Dell Inspiron 7359 2-in-1 sleep mode messed up after BIOS update

No answer - just saying I'm having the same problem.  Hope you techies are working on it!

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We have two new Latitude 5289's and when in sleep mode the battery is drained abnormal. It happens for both of these new laptops.
The battery seems to be drained even faster than when you are using the laptop.
Does anybody have the same experience or a fix?


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I recently bought Desktop DELL  XPS 8900. Recently I have been noticing my PC going to sleep and waking up from sleep. It then goes back to sleep and then wakes up again. the cycle  continues.I ran diagnostic. It passed all tests.

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BSOD randomly on Dell Latitude E6430 when recovering from sleep mode. Sometimes boot image shows first.

A:BSOD randomly on Dell Latitude E6430 when recovering from sleep mode

I just saw a thread with the exact same problem. Was that you?

Generally, the first step is to ensure you have the latest device drivers (from Dell). Video is a prime suspect, although it could be others.

Product Support | Dell US

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This 2-in-1 laptop is starting diagnostic mode after waking from sleep. It's not doing this after a reboot but only after being asleep.
Once the diagnostic runs (without errors), I'm able to use the machine again. It's more inconvenient than anything else.
Is this just a sign of failing hardware? I ask because it's also having audio issues, for which I've already started another thread in the Audio forum.
Please help and thank you.

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Most of the time when I try to print a document from my laptop (or my wife's - both Dells) I go to the printer room to find that the printer didn't wake up from sleep mode. I have to wake it up and then print everything again.

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hi everyone,
my laptop screen goes gray (see picture below) every time the computer returns from sleep mode. the issue is resolved only after restarting the computer.
graphics drivers are up to date, any ideas how to solve the issue?
thanks :)

A:dell inspiron 13 7368 | screen issues when returning from sleep mode

I'd suggest updating the system setup(BIOS). Please watch Dell video to safety install latest BIOS version in the link below:
How to Update BIOS (Official Dell Tech Support) - YouTube

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Hi, for a long whle now I have noticed that my laptop just goes inot sleep/hibernation mode even when I am actively using it !! All of the battery / power setting are set that it does not do this until 3 hours of inactivity.  I contacted HP under warranty and was advised that the BIOS needing updating, which  they did on line for me at the time.  It still does it and is really awkward at times.  What suggestions can anyone offer please?

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Iv had my hp laptop for 2-3 years now, its got windows 10, and just a few weeks ago it started going into sleep mode randomly and then i'd have to wait for it before i could turn it back on. Sleep and hibernation is both disabled on my laptop, and it cant
be overheating because it will happen sometimes even though my laptop has been of for a few days. I'll be on my laptop for say 15 minutes and then it will go off, but if i then turn it back on, it wont last 15 seconds before going off again! usually i have
to leave it a couple of weeks before i can actually use it again. I thought it might have been because of the amount of files and applications i had on my laptop but i deleted most of them and it keeps happening. I'd like to avoid reinstalling windows and
loosing all my work.
Im not sure if it could be related or not, but something happened to the charging port of my laptop and now even when its plugged in the charge doesnt go up, but it doesnt go down either, so i have to keep it on constant charge. Also, if you put any slight
kind of pressure around the keyboard/bottom of the laptop, then it will shut down completely and restart.
I do have insurance on my laptop and could just take it back to the store but i'd prefer not to be without it for the weeks it'd take to fix it. 
Thanks to anyone that can help

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Hi ,
I am using xps 15 and I am facing this issue . My laptop keeps going into sleep mode . I have even changed the power settings and have put sleep option to ?never ? but it goes into sleep mode intermittently while i am using it . Kindly help me resolve the issue

A:Laptop keeps going to sleep mode

Please list exact Dell model number and version of windows. Ex; Dell XPS 9560 windows 10
If you don't know, type msinfo32 onto the search box and then stroll down to System Model.

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Hello EightForums, I'm new here so please be easy on me :P
Alright so I installed Windows 8 the other day (a clean install from ISO and a legitimate copy). Everything has been running very well with the exception of one thing. When I close the lid of my laptop it goes into hibernation mode rather than sleep, I had no problem with this in Windows 7 and have tried to change it in the power options. I have tried setting them to default settings, this is basically a clean install so I don't think anything is preventing it from going to sleep. I've googled it, but I cannot find a suitable solution for me.
I really appreciate any help you guys can give me, thanks.

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Hi - Just installed Win10 on my 4 yr old HP G60535D. Now I have have to re-boot everytime I shut the lid. Played around with power settings, etc etc but no love. When I first open the lid, I can hear the computer running, a slight mechanical burp of some sort, then nothing...totally blank screen. I have to hold the power button down to shut it off, then re-boot. A 1st world problem for sure, but kind of irritating. Any suggestions?
Thanks in advance!

A:HP laptop sleep mode

Try shutting it down by
Right click the start button
Then Scroll to Shut down and sign out
Then click >
That will bring up 4 options
Then click SHUT DOWN

That is the way I do it
As the way you seem to do it you are only putting it to sleep

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I have a Sony Vaio VPCEB32FM Windows 7 Home Premium 64 bit.
I thought all of my problems were gone, but whenever I try put the computer into sleep mode with any button (the power button or from the start circle), it just turns black and won't go into sleep mode. The power button stays green instead of turning orange (sleep mode).
Any help? Could it be a driver problem?
Please don't suggest going into the Vaio Control Center, because that program doesn't work and always crashes.

A:Laptop won't go into sleep mode

I'm currently having the same issue with my 42FM Windows 7 Home Premium 64 bit machine. I also cannot get the Vaio Control Center / Vaio Care to work either. Have you ever found a solution to this?

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my laptop goes in to sleep mode every 5 seconds it doesen't matter if i am taking a brake for a second how can i correct this so i can keep the laptop on for as long as i need it for without it going in to sleep mode

A:laptop goes in to sleep mode


5 seconds ?? sure that's not an exageration?

Anyway go into power options in control panel, have a look in there, there are some options about sleep mode and hibernation, oh and go into the BIOS theres some settings (usually) along the same lines...


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Obviously the keyboard keypress and/or mouse click can wake it up, but what other things? Mouse movement definitely doesn't wake it up.

I prefer to make it sleep rather than hibernate (hibernation is disabled, to save having a 32GB file saved each time). After choosing Win 7 Start menu then "Sleep", it will happily go into sleep mode. But then sometimes (not all the time), after finally getting to sleep and the fans go off and the illuminated keyboard goes off, it'll wait a second and then wake straight back up and show the windows fast login menu. I have to hold the power button for a second to put it back to sleep. Then it's 50/50 whether it'll wake itself up again. Sometimes I have go through this procedure 3 times to make it go to sleep. On other occasions it'll work first time.

I tried disabling the LAN adaptor's "wake on LAN" but that didn't make any difference.

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My laptop only charges when in sleep mode or when switched off. I have tested my charger properly and it is fine. When I charge my laptop when it is on, the charging area goes orange for a few seconds then white which is what should only happen when your laptop is fully charged. However my laptop does this even with 8% of battery left. It seems like the laptop always thinks it's fully charged when on. How do I fix this?

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Sleep and hibernate modes don't work on my laptop.

What happens is when the laptop goes to sleep the screen goes black, it shuts down basically, but I can still hear the cooling fan spinning and my HDD working. The laptop becomes completely unresponsive, I can't get it out of sleep. I either have to hold the power button to force it to shut down or it simply powers down on its own after some time, maybe 20-30 minutes(with out the battery being completely drained). When I turn it on, during the booting it tells me that windows did not shut down correctly.

It happens whenever I try to make it sleep through Start or when I close the lid. I made a custom power plan so it doesn't go to sleep at all to avoid this problem when I go afk for a while. Though it's really annoying because when I take my laptop to university I have to turn it on and shut it down after every use. I can't close the lid or it will make the laptop enter sleep and then the problem will happen. This lengthens the time before I can start using my laptop and the time before I can close it because there is no standby mode.

I doubt this is a problem with power settings. Hybrid sleep is off and every other settings seems to be properly selected.

I don't know if this is a driver issue. I keep my video card's drives up to date. So the problem should had eventually went away after an install of a new one. Could be my LAN driver and my wireless card does loose connection and have issues with it's drivers not working... Read more

A:Laptop becomes unresponsive in sleep mode

A few things to test out:

How does it behave if you disable sleep and use only hibernate ?

Test memory > RAM - Test with Memtest86+

Run SFC > SFC /SCANNOW Command - System File Checker

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In the past, after putting the laptop into Sleep mode, some time later (hours) it would frequently "wake up" and stay on. After the laptop suffered a crash of its hard disk, which had to be replaced and Windows 7 reloaded, the problem has gotten worse. Now it almost always wakes from Sleep mode of its own accord, but when it does so the screen is blank and the computer is unresponsive. If I power it down and restart it, it doesn't start but instead the Caps Lock and Scroll LEDs blink on and off with nothing more happening. The only way I've found to restart it is to unplug the power supply and physically remove the battery for a few seconds before trying again. Any ideas as to what is wrong?

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Multiple times when ive put my laptop into sleep mode it has crashed when I turn it back on. It does not do it every time, just majority. Once after I have turned my laptop off normally and then turned it back on I got the windows has crashed message. I did not post any Bios as i did not know what program I should use.

A:Laptop crashes on sleep mode

Hi Darf,

Please post your laptop brand name/model, and specs to the best of your knowledge. Since your system crashes, does the laptop get a BSOD? Would it be possible to post the BSOD error?

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When I attempt to wake my Windows 8 laptop from sleep mode, the computer restarts due to a crash. I used WhoCrashed to identify the problem and it says the following:
crash dump file: C:\Windows\Minidump\082313-67018-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004EBA060, 0xFFFFF80199A07770, 0xFFFFFA800AC6BE10)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
How can I fix this problem so that I can put my laptop into sleep mode?

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My Inspiron N5110 laptop has a weird issue.
At very rare times, my laptop shuts down after I put it on sleep mode.
I know when it's happening because the power light doesn't flash.
When I turn it on again I receive the Windows message that has recovered from an unexpected shutdown.
As far as I remember it happened 4-5 times.
All of the times I only had Firefox (with lots of tabs) running and nothing else.
By the way, my laptop had other issues in the past including, problems in the fan, -and since the day I bought it-, it had speakers and hard disk problems.
I got these parts replaced and they seem to be running in diagnostics with no errors (except for the fan which still makes weird loud noises, might have to replace it again).
If this also helps, my laptop is always plugged in.
It's very important for me to get it fixed because I am a student and don't want to lose anything important.
Thank you in advance.

A:Laptop Shuts Down while on Sleep mode

Hi Nevol,
You may uninstall and reinstall the display drivers and update the system BIOS. For BIOS updates please refer to the link: http://dell.to/1eYigyq.
Please share the operating system installed and paste the screenshot of ‘Device Manager’ with ‘Display Adapters’ expended.
Keep me posted with the information. I will be glad to assist you.

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Sleep mode crash
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 78668 MB; D: Total - 442862 MB, Free - 142706 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled
My computer crashes everytime it goes into sleep or hibernation. Any help would be great.

A:Laptop crashes on sleep mode

I reloaded a laptop recently and had the same problem. Turned out the windows disc loaded windows drivers instead of the brand name drivers.. I manually replaced them all and the problem was solved

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