Over 1 million tech questions and answers.

thinkpad fingerprint scanner

Q: thinkpad fingerprint scanner

I wasn't sure if this was the place for this but here goes.

when using the fingerprint scanner on a network with pasword changes every 90days, does the fingerprint scanner on a lenovo laptop synch properly with a newly updated password? I have a user here who changed the password but the fingerprint scanner did not seem to recognize the change since when you first set it up it asks for your current password. Once setup correctly all you have to do is scan your fingerprint and it logs you in.

Any info would be great.

Thanks,

RELEVANCY SCORE 200
Preferred Solution: thinkpad fingerprint scanner

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: thinkpad fingerprint scanner

Hey it might also be worth posting at http://forum.thinkpads.com/index.php also

Read other 2 answers
RELEVANCY SCORE 76

Can anyone help me? I purchased the Thinkpad X1 Extreme yesterday. Fingerprint scanner does not work. Is this a software issue? Device manager claims the biometric devices are working fine. 

Read other answers
RELEVANCY SCORE 76

Hello everyone, today I received my X1 carbon 6th gen. Upon setup, I couldn't complete the fingerprint scan and received the message that the device has disconnected. After the initial setup, I tried to complete the fingerprint scan again, but I only got the same message that the scanner was disconnected. I looked around online and found some forum posts about the uninstalling drivers and installing new ones. I followed all the information I found but to no luck. Maybe I was looking at the wrong drivers online or something. Any help is greatly appreciated!

Read other answers
RELEVANCY SCORE 75.2

I`m newbie on the forum and I did not find the information I`m looking for that`s way I`d like to ask you I wanted to activate on my  Thinkpad X1 carbon 20BTS33S01 with Windows 10 Pro (1903) fingerprint scanner but in WIndows Hello Fingerprint is information that the option is not unavailable and Windows cannot find compactible  fingerprint scanner for my notebook. When I took a look on software in pcsupport place I fioud some file ... l67y47a0.exe (Validity Fingerprint Common Driver for Windows 10 (32-bit, 64-bit)) but I do not know what I can do now wth this to activate fingerprnt scanner. Can you give me infomation the file is right to solve my problem or when I can find right one and also some tutprial how to do it? Thnak in advance all of you for your support.

Read other answers
RELEVANCY SCORE 74.4

ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working I removed and uninstalled the driver/software... now it does not say it's disabled however it does not work either.  The WBDI Synaptic driver has not reinstalled and no matter what I try nothing tells me to install it again.  Help please!  Shasta

A:ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

Look in the BIOS under security/I-O Port access and make sure it is not disabled

Read other 1 answers
RELEVANCY SCORE 73.6

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

Read other 1 answers
RELEVANCY SCORE 72.8

Hello, I have a new Thinkpad X380 Yoga Type 20 LJ and am experiencing the following problem with my fingerprint scanner: When I start my computer from a completely shutdown state; the white light on the scanner lights up as soon as the lock screen comes up and I can scan my finger --> no issues whatsoever. But, when I put my computer to sleep and open the lid again after a few minutes have passed; the lock screen comes up promptly but the white light on the fingerprint scanner needs atleast 10-15 secs more to come up and only then can I scan my finger. This really screws up the whole fast wake up experience. Looking forward to a prompt response or solution Thank you.

Read other answers
RELEVANCY SCORE 65.2

My fingerprint scanner has been working just fine but recently kept having trouble recognizing it. Now it won't work at all on any finger and it is clean...

Read other answers
RELEVANCY SCORE 62.8

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

Read other answers
RELEVANCY SCORE 55.6

Hi I have one HP Envy 15-ae105np, which I bouth yesterday. I have configured my fingerprint scanner and it was working just fine.Today when I turned on my computer the scanner wasn't responding, it hasn't done any light. I went to device manager and I went to the properties of the the fingerprint scanner and it was saying that is working fine.I have also searched in options of start of session and the option of the fingerprint wasn't there. I don't know what to do so I went here. I hope you can help.Thanks,Raul P.S. Sorry for bad english, I am portuguese.

Read other answers
RELEVANCY SCORE 55.6

Hello All!

I don't know how to work my fingerprint reader!

Here are some details about my comp and what I've done so far:
HP Compaq 6710b Laptop(i know i know, thats my problem right there... newaze )
Windows 7
Vista Drivers for the fingerprint reader are installed
Nothing relevant in control panel that i could find:
-Credential Manager
-Biometric Devices
-User Accounts

In Biometric Devices however, it does say that the reader is ready to use and that it is on and enabled to allow users to log on to windows using their fingerprints.

I've redownloaded the driver from the hp site but no change. Maybe because its a Vista driver and I'm using Windows 7?

Dunno what else to do to get this puppy working... any ideas???
 

A:Fingerprint Scanner

Windows is a beta version right? If so, create a dual boot of Vista frist, Windows 7 second
 

Read other 4 answers
RELEVANCY SCORE 55.6

I have an HP folio1020 core M with windows 10 installed up & running. I have installed the latest fingerprint scanner driver from hp website(properly installed, does show in device manager) but I absolutely have no idea about how to use fingerprint scanner? I have googled a lot but couldn't find a solution for that. I am starting to think now that it just a hoax now.... please help.......

A:How to use fingerprint scanner???

Hi, Please use the following instructions:         http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00958213 Regards.

Read other 1 answers
RELEVANCY SCORE 55.6

Ok this is just crazy, first I uninstalled CC Cleaner then I installed Speedfixtool and Avast for my daughter's virus protection and malwearbites then when I rebooted it asked me for a fingerprint!! This is not what she uses, she only uses a password! When I try to move the mouse, it will not move, when i attempt to type in the password, it will not type!! Please someone help me before she comes home and skins me alive, these were the ONLY things done to the computer, how can this happen?? This is a HP Pavillion DV7 running Windows 7Home Premium the bios is  InsydelH20 so it cannot be disabled in bios unless you have some other idea....... HELP!!!! If the bios was the other one which is more normal, I could disable it in there.... But it is of course the one that you can't disable it in... I have never seen where installing software can do this at all!! Please HELP ME Thanks in advance, I can only find people who WANT the reader, I do not and I need to be able to get her back on her computer, she is going to freak out!!  

Read other answers
RELEVANCY SCORE 55.6

i had hp protect tools to log on using fingerprint scanner on windows 7.  i upgraded to windows 10 and this software is not available.  tried to install windows 7 version but it does not recognise the fingerprint scanner.  my device manager still knows it is there.  is there another software i can use on windows 10 to signon using the scanner?

A:fingerprint scanner

Hi: Try the HP Client Security Manager software, which superceded the HP Protect Tools Security Manager software... HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

Read other 1 answers
RELEVANCY SCORE 55.6

has anybody else had a problem with their fingerprint scanner since upgrading from Vista? I take 5 or 6 or sometimes even more, attempts to log on/open programs etc since upgrading whereas on vista it did it first time every time. I have the acer aspire 6935G (Acer Aspire 6935G-844G32Bn Gemstone Blue Laptop LX.ATP0X.065 - Acer Direct)

A:Fingerprint Scanner

hi there, how old is this laptop? If unde warranty, ask for the part replacement.

Read other 8 answers
RELEVANCY SCORE 55.6

I have a fingerprint scanner for mobile which has not usb connector but mobile charging port. That's why i can connect this device to my mobile but not my pc. I want to connect to my pc so please help me.
 

Read other answers
RELEVANCY SCORE 55.6

Hello, could you plz help me to set up the fingerprint sensor on my hp probook 450 G1?

Read other answers
RELEVANCY SCORE 55.6

I just received this Yoga c930 from Lenovo.com.  I'm not really technically experienced.  I was looking for a video editing program and I started downloading Filmora, checking all of the boxes as I proceeded.  When the program began to run, I realized that it wasn't Filmora but instead a Device Driver update.  So I stopped the program and contacted the company (Slimware I think) to remove the program and refund my money.  They refunded my money and gave me instructions to remove the program.  Good company.My problems is that the fingerprint scanner no longer works.  I went to 'sign-in options' to activate it but it is no longer there. At the top of the page it says that Windows is preventing some of the sign-in options from working.  The computer is too new to have restore points, so I went to this website and let Lenovo look at my computer.  It suggested many drivers including fingerprint. so I downloaded them and installed them.  Still no fingerprint scanner and no Windows Hello.I know my ignorance caused this problem and I'm hoping brighter minds can help me with a solution.Thanks in advance for taking the time to read this.Rick

Read other answers
RELEVANCY SCORE 55.6

  I cannot use the fingerprint scanner ever since I upgraded to Windows10. I even can't find a solution/support on the web. Can anyone please help that how can I enable it back?  Cheers! 

Read other answers
RELEVANCY SCORE 55.2

Hi,Fingerprint scanner on my P52 hasn't been working since day 1. Here's the series of events: Tried to set up through windows hello, but during the fingerprint registration dialog I never got any confirmation that the fingerprint was scanning.Uninstalled driver in device manager and restarted. No changes.Went to bios and changed fingerprint scanner priority from external->internal to internal.. Scanner disappeared from windows hello and showed as disconnected in device manager.Reverted the scanner priority setting in the bios. Scanner still showed as disconnected.Ran "reset fingerprint data" in bios. Got message "No fingerprint scanner connected".Opened up computer, physically disconnected scanner, started and shut down computer, reconnected, restarted. No change. Bios and fingerprint driver are updated to the latest version.I've contacted telephone tech support, but they have been useless. They can't even successfully transfer me to the 2nd tier technichian! Thanks.

A:P52 Fingerprint scanner not working

My fingerprint scanner was working until the latest update.

Read other 1 answers
RELEVANCY SCORE 55.2

hello, i have an acer 8920G laptop and it is equipped with a fingerprint scanner, which until recently has worked great. for some unknown reason it thinks that i am scanning my finger in a poor manner, bringing up the fingerprint scan box (top left of screen), in turn minimizing all full-screen operations (eg. games, movies etc.).i dont know what to do for, i first thought it was a virus, spyware etc. but avast never showed anything, nor McAffe, or registry mechanic

Read other answers
RELEVANCY SCORE 55.2

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

A:fingerprint scanner not working

Dear Customer, Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor. Also go to BIOS and restore defaults and see it works.1. Please "Turn OFF" the Notebook2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu3. Now here, Please select the BIOS option [F10]4. Load Defaults. Save and Exit Provide the Exact model and Product number of your unit.Please post back with the result  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

Read other 1 answers
RELEVANCY SCORE 55.2

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

Read other 16 answers
RELEVANCY SCORE 55.2

Good Morning, I have a Problem with the fingerprint reader. Sometimes it works and sometimes not. Sometimes When I want to unlock the PC it asks me only Pin or Password and not "fingerprint". I can't find where is the problem because the fingerprint scanner goes and sometimes it leave me use the finger to unlock the pc. Thanks  Ho un problema con il lettore dell'impronta digitale, a volte mi lascia sbloccare il computer con essa, a volte no. Quando sono nella schermata di blocco mi da la possibilità di sbloccarlo usando Pin or Password e non mostra la terza variante (lettore impronta) e se ci poso su il dito non si sblocca. Il lettore funziona perchè a volte da la possibilità di sbloccare il pc usandolo. Grazie

Read other answers
RELEVANCY SCORE 55.2

So, recently my fingerprint scanner on my HP Envy just turned off, and refuses to do anything. The light has been completley off. And when I try to set up a new fingerprint, the option does not even show up-It's as if it wasnot there in the first place. It used to work, but now has just, stopped. Help?

Read other answers
RELEVANCY SCORE 55.2

Hello,

I am using a HP ProBook 6560b (Win 7 Pro x64) laptop which comes with a fingerprint scanner, which I want to be able to use to log in to Windows. This has got me stumped right now though, and I can't find a solution for this problem online. Here's hoping you guys know what the problem is

A few more details: The computer came with a bundle of HP programs, and after considering them and what they had to offer I uninstalled nearly all of them. As I said before, I want to be able to use the fingerprint scanner, and the only thing I've found so far which uses it is the HP ProtectTools. This program only allows me to link my fingerprint to credentials FOR various login screens (websites, programs, etc) AFTER I've logged into Windows using a password.

This function doesn't interest me. Do you guys have any idea how I can start using the fingerprint scanner to log in to Windows ?
 

A:Log in to Windows with fingerprint scanner

I would think that theres a driver for that and when installed it sometimes asks you what kind of install do you want a typical one or a custom one. I think under typical it should give you the option of just having it scan when you first log into windows only.Be careful tho i have that feature in 2 of my older ibm laptops and somehow i messed up and got locked out of my computer. i had to pull out the drive and remove the driver and never used it again.I guess its a nice feature to have when its done right but if not it can create a headache you dont need.
 

Read other 3 answers
RELEVANCY SCORE 55.2

Ok guys

Here is the story.

I just bought a used IBM/Lenovo X41.

The previous owner did a format c: (took me 6 hours to correct )

But now my XP PRO runs fine, and I have installed all the needed drivers.

Except for the fingerprint scanner.

I’ve installed the latest Thinkvantage Fingerprint software (ver. 5.6), but it did not help. It just kept telling me, that it was unable to find the scanner. I then checked the bios and the scanner was missing there too.

I now took out my trusty screwdriver and disassembled the machine. As I assumed the scanner was physically disconnected!

Now connected, I can find the scanner in the bios and it is activated. But XP PRO still refuses to find it.

I have tried to reinstall the drivers (2 different ver.). No luck

I have tried the find/add hardware function in XP. No luck

I have tried to force the TouchChip Fingerprint Coprocessor on to the machine. No luck

The scanner could be defective, but then it should not find it in the bios – should it?

I’m all out of ideas now, so could you please help me find a solution for this problem?

Thanks
 

Read other answers
RELEVANCY SCORE 55.2

I don't mean using it to log in -- I mean just using it to view fingerprints.

My laptop has one of those built-in fingerprint scanners. I used to use it to log in, but I upgraded to Windows 7 once it came out and didn't bother to find the driver. I don't really want to use it to log in, but if I can use it to scan my fingerprints and just see what they look like, it might be kind of cool.

Anyone know of any programs that would let me do this?

A:Any software for using a fingerprint scanner?

Hum take a look at this my friend. As for apps just to do what you want have you tied a Google yet?

Can I use a fingerprint reader with Windows?

Read other 3 answers
RELEVANCY SCORE 55.2

Has anyone used the fingerprint scanner for windows? I have nothing on any computer worth anything but having a fingerprinter scanner sounds really cool.
 

A:Fingerprint scanner for security

How much do they go for? Can you provide a link? I can search but if you already have, please share. I heard about them some time ago.

I wouldn?t use it in highly critical environment though, much easier to cut one?s finger than to hack a 16 digit Alpha-Numeric password.

I think eye scanners are better.

For home use though, would be cool, I?d get one for my system if they?re not that expensive.
 

Read other 10 answers
RELEVANCY SCORE 55.2

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?even after downloading validity sensor .

A:Fingerprint scanner is not working

Hi,Is this the driver you downloaded?http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405... Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration. When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  ) You could also try to update BIOS and see if helps. Let me know,David

Read other 1 answers
RELEVANCY SCORE 55.2

Does anyone know of any decent software which would allow me to log into websites using my fingerprint scanner on my laptop? The free trial to one that I was using expired.

A:Fingerprint Scanner Software

I've been using DigitalPersona Personal that came installed with my HP Pavillion a year ago. It's a well known reliable program, but it does have its quirks. It may only be available through your computer manufacturer though. What brand is your computer?

Read other 4 answers
RELEVANCY SCORE 55.2

Hi

I have a laptop with authentec fingerprint scanner and i would like to disable it cause im the only one able to access the computer. I can find the scanner in my hardware list but i cannot delete it. It will only delete the driver and it's just there when i restart. Can anyone plz help me? I also cant find any of the software that it uses.

Thanks

Sanyo

A:authentec fingerprint scanner

Does it show up in the bios?
If not I think you may have to look to the laptop maker for the answer.
The fact that it is there for security would make me think that it will be difficult to disable.
I could be wrong and it wouldnt make it the first time or make me feel bad but if I really needed it for security I would hope that it wouldnt be easy.

Read other 5 answers
RELEVANCY SCORE 55.2

I have reinstalled windows vista due to installing a new hard drive. I have gotten it pretty much to how i want it, but there is one issue.

I want the fingerprint scanner to work but when i go to register fingerprints, it Thinkvantage Fingerprint software cannot find fingerprint sensor device.

according to device manager the scanner is working correctly.

umm lets see useful info:
vista operating system, thinkvantage fingerprint software verson 5.6.2,

laptop model: lenovo 3000 n100 0768

A:fingerprint scanner not found.

Hi -

Try the drivers here --> http://www-307.ibm.com/pc/support/si...SU-UPDATE.html

Regards. . .

jcgriff2

.

Read other 1 answers
RELEVANCY SCORE 55.2

Hello,I have a probook 450 and i am using windows 10 since 2 months. Previosly my fingerprint scnner was running fine but suddenly today it stopped working. It is not sensing the finger print. Please help if anything specific can be done or it is the hardware problem.

Read other answers
RELEVANCY SCORE 55.2

my fingerprint scanner stopped working with windows hello on the windows 10 OS. It kept bringing up an error-try-again-later message. Tried many things that didn't work and got fed up, so i uninstalled (deleted) the existing driver based on an article i read online suggesting this line of action as a solution. Now, i can't seem to find the driver for it on the Lenovo site to install back again. I'm close to hulk mode because one thing after another, my computer has almost driven me crazy today. i don't know who to blame: lenovo or microsoft or both. I'm tired and i just want this fixed. My fingerprint scanner when it was working would emit a light often, but now i noticed it doesn't anymore. My laptop is a Thinkpad X220

Read other answers
RELEVANCY SCORE 55.2

I'm considering the purchase of a fingerprint scanner for generating secure passwords on websites, etc. These devices don't seem to be widely used. Can anyone recommend a good model?
 

Read other answers
RELEVANCY SCORE 55.2

Yoga 720-13IKB (Type 80X6) has been running perfectly for most of the last year.  However, a recent Windows update (I think) has caused the fingerprint scanner to not work.  I get the message "This device cannot start (Code 10)" against the Synaptics WBDI driver in Device Manager. I've tried uninstalling and reinstalling the driverupdating the driver using "search automatically..."updating the driver by downloading the driver from the Lenovo siteI currently have driver 5.5.2603.1050 dated 1/12/2017 installed.  Windows reports that there is no better driver available for this. There are situations where the fingerprint scanner will work initially when I delete and reinstall it, so I know this is not a hardware issue.  However, the error comes back after I put the laptop to sleep. I've seen other postings that relate to the fingerprint scanner not working after a Windows update, but not one for the Yoga 720. Is there a real solution to this problem? 

Read other answers
RELEVANCY SCORE 55.2

I have a biometric fingerprint scanner that came with my microsoft wireless intellimouse explorer 2.0. It came with digitalpersona software, whcih doesn't work with firefox. Anyone know of different software that would be compatible with the fingerprint scanner and will work in firefox?
 

A:Biometric Fingerprint scanner

AFAIK, there is only one driver for that reader, I have one of those too.
 

Read other 3 answers
RELEVANCY SCORE 54.4

Under device manager it says I have a "biometric device" called "TouchStrip Fingerprint Sensor (WBF Advanced Mode).

However, I can't find the software to activate it

any ideas?

A:Where can I find my fingerprint scanner software?

Here is the driver for your finger print scanner ... Download

Product support page

Read other 9 answers
RELEVANCY SCORE 54.4

my hp envy notbook fingerprint scanner not working
 

Read other answers
RELEVANCY SCORE 54.4

Does anyone know if one even exists that will work with Surface Pro 3 running Windows 10 Ver. 1511? I upgraded from ver. 10.0 when the Microsoft tech told me the newest version SHOULD contain "Windows Hello" which is apparently the software that recognizes most of the external fingerprint scanners I have found and also stores the fingerprint ID, login info for Windows as well as websites, etc. Unfortunately, even after upgrading, I don't seem to have Windows Hello on my Surface Pro 3. Is there a way for me to download and add Windows Hello on my device so the scanners I am seeing will work or a particular external scanner that comes with its own software that will remember my fingerprint as well as my login information? Or am I simply unable to use a biometric fingerprint scanner with the Surface Pro 3?
 

A:Biometric Fingerprint Scanner for Surface Pro 3

Sounds like can buy the Surface Pro 4 keyboard that comes with a fingerprint scanner and use it with the Surface 3: http://www.hanselman.com/blog/UsingTheSurfacePro4TypeCoverWithFingerprintReaderOnASurfacePro3.aspx

Here's how to enable Windows Hello: http://windows.microsoft.com/en-us/windows-10/getstarted-what-is-hello

You can probably use most other fingerprint scanners too.
 

Read other 2 answers
RELEVANCY SCORE 54.4

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

Read other answers
RELEVANCY SCORE 54.4

Hello! I have a Yoga730 15.6 2018 model which comes with a fingerprint scanner. I'm using it to log in to Windows 10. It works great, and I love how easy and fast it is! So.. I'm wondering if I could use the fingerprint scanner in any other way? Like, to log in to websites? It would be amazing if I didn't have to struggle to remember what my password was in every website that I've ever logged in to. Is there any application for this? Pls help me out. Any tips will be really appreciated.  Thank you!  

Read other answers
RELEVANCY SCORE 54.4

Hi, The fingerprint scanner on my YOGA 920 keeps crashing. I go to Device Manager, disable & enable device and all works again for a while, but it keeps happening. Does anyone have a permanent fix? As far as i can tell all drives up to date. Thanks!

Read other answers
RELEVANCY SCORE 54.4

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

Read other answers