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Cracked back-screen

Q: Cracked back-screen

Hello, I have a Thinkpad and the back part of the screen has two cracks, one in each side of the screen, I think that has something to do with the opening and closing of the laptop. I uploaded a PDF with the photos of the cracks. Thanks!


























lenovoSupport.pdf ?361 KB

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RELEVANCY SCORE 200
Preferred Solution: Cracked back-screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 52.8

its as the title implies, after my display on the screen became utterly useless, i always used an external vga monitor instead and it would always work. but now after i reformatted my pc, all i see is the acer logo, then the windows xp loading icon, then when the first xp pc setup screen comes up, the external monitor wont display it. i cant see a thing on the laptop screen so how am i supposed to set up my pc on the first boot after reformatting? please help.

A:i reset my laptop back to factory default with a cracked lcd display

try to shift the video signal to an external monitor by holding the Fn, special function, key down and the display key down ,,,which is typcially one of the F keys with a crt symbol on it...and see if that works....

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RELEVANCY SCORE 52.8

hello all,
last Saturday, my hotmail account got hacked and I think this was because of spyware on my laptop... Fortunately it has been restored again. (I also found out that they misused my ebay account, but that's restored by ebay as well...) I now have had the problem (with my HP Pavillion laptop) that I noticed my screen fading away and lightening up again quickly, now and then. I'm really afraid of a form of Back Orifice

EDIT: I now seem to have this on my htc phone as well!! is this me getting paranoid or some serious problems?

Can anyone find anything strange in my log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:19:46, on 10-8-2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\PROGRAM FILES\PANDA SECURITY\PANDA ANTIVIRUS PRO 2009\WebProxy.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\SYSTEM32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe
C:\Program Files\Panda Security\Panda Antiviru... Read more

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RELEVANCY SCORE 50.4

The display of my HP ENVY TouchSmart 15-j004sa Notebook is cracked from top to bottom. This has resulted in the touch screen ceasing to function... what am I to do? Can I send my laptop off to be mended, or do I have to take it back to John Lewis to get it mended? What is the likely cost of fixing it?

A:Screen cracked, touch screen not working, HP ENVY TouchSmart...

It's not covered under HP warranty for any reason as I found out.  They will repair it for about $250.

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RELEVANCY SCORE 50.4

Well, it was bound to happen. After 20 plus years in corporate tech support, unpacking, configuring, and shipping laptops all over the world for the first time I cracked a laptop screen. Unfortunately, this laptop screen was attached to my personal HP Envy Touch Smart 15 Notebook PC.
 

 
I have always believed that ?stuff happens?. We live by the luck of the draw. When it?s time it is time. You never know. When I picked up my laptop one morning last week on the way to an offsite there was no mistaking that muffled pop of a cracked screen. Stuff happens.
 
My screen still worked but no longer with touch screen functionality and I immediately jump on the web to determine the cost of and the degree of difficulty to replace the broken screen. In this site and others, I was surprised by the number of Envy owners who?s broken screen story mirrored my own and whose uploaded photos look uncomfortably familiar.
 
In almost every uploaded image the impact area was nearly identical, roughly 1.5 cm from the top bevel and nearly perfectly in line with the center of the touchpad.
 
Many generations of the Envy are designed with a Touchpad that sits in a shallow trough. That trough, the width of the Touchpad, extends out and forms a depression along the outer edge of the laptop.  When closed, the top or lid, with the fragile display, is supported by the stiffer bottom ?half? of the laptop. But a depression on the edge of the keyboard half of the la... Read more

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RELEVANCY SCORE 50.4

my screen on my laptop is broken and we use a HDMI to see the screen. unfortunately my daughter accidental changed the setting to no external display ...how do I get the pc to where I can see the screen again short of replacement as it's not in the budget at this time

A:video not working on external screen laptop screen cracked s...

Windows key + p brings up the interface and tap the up and down arrows and enter key alternately until you get a display on external monitor then set it from there.  

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RELEVANCY SCORE 50

I cracked my Stream 11's screen (well, my 3 year old threw a Lego at it!) but the blacklight worked fine and I used an external monitor until the replacement LCD screen arrived. I replaced the screen and switched the laptop on...black!  External monitor still yields a display, so it's not the GPU.  Then when plugging in the OLD screen (cracked but had still lit up), that now fails to turn on!  I was very careful in replacing the screen, yes the connector is snapped properly in place and there is no damage from the install. What's going on?  Not much having shelled out 40 for a replacement LED for now no screens to work at all!

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RELEVANCY SCORE 49.2

Just an interesting tidbit of information: That's the story from The Inquirer.

No forum rules violated here--just the story, not the crack.
http://www.theinquirer.net/?article=24961

The hackers just ain't givin' up.
 

A:Cracked Windows anti-crack cracked claim

Nothing new here - LongHorn/Vista will probable be cracked before it comes out too.
 

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RELEVANCY SCORE 48.8

I own an HP  ENVY x360 m6 Convertible PC and I'de like to know if I can replace my cracked touch screen with a regular LCD screen like the one in the picture I have attached? If not the one in the picture, may I have some links to recommended screens for my laptop that are under $100?













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A:replace cracked touch screen with LCD screen

Hi,Specs: https://support.hp.com/in-en/document/c05315773Manual: Page 20http://h10032.www1.hp.com/ctg/Manual/c05098448It came with 15.6" diagonal FHD IPS UWVA multitouch-enabled edge-to-edge glass (1920 x 1080)Unfortunately touchscreen display panel assembly is not spared separately (includes bezel, panel, and TouchScreen board in the HP part unit) and the are no non touchscreen panels listed in your ManualYou need this part:Part No: 856811-001Description: 15.6 INCH PANEL KIT, LCD FHD BV SLIM TS$170: http://www.ebay.com/itm/172590643445?_trksid=p2349526.m2548.l4275&_mwBanner=1$144: https://www.amazon.com/15bestoption-15-6-Convertible-M6-AQ005DX-15-AQ015NR-856811-001/dp/B01NA6Q78II'm not getting <$100 from anywhere. May be you could search part number in your region.RegardsVisruth

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RELEVANCY SCORE 48.8

Hi all, so I bought an 1st Gen X1 Yoga (20FR) earlier in the year, and due to an unfortunate accident the screen is now cracked and the touchscreen no longer works. I'm quite upset about it, but a repair from Lenovo would be 580 which is far too much. I'm happy to buy a display separetely and install it myself, my I'm unclear about screen compatibility. My screen is a 14? WQHD (2560 x 1440) LCD. My question is, can I buy a 1920x1080 screen (since they're cheaper and easier to find), and replace the current one with it? Or does it need to be the exact same screen? The part quoted by Lenovo is 00UR192, but would this one work for instance? Many thanks, any help or suggestions would be greatly appreciated! 

A:Cracked X1 Yoga Screen - Need help with screen replacement

Welcome to the CommunityFRU 00UR192 is a kit of several parts, LCD including - LGD p/n LP140QH1 (SP)(E1), Lenovo FRU 00??876. So, you might purchase separate LCD only if it's the only broken part. I don't know anything about compatibility of FRU 00??876 on the page you've linked.BTW, there are 4 compatible spare parts, substitions of 00UR192. One of them has the same LCD.

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RELEVANCY SCORE 48.8

I, like many other previously documented, suffer from a badly-cracked screen. I've endured it for months as it's usable, apart from occasional errant pressure on the touch screen from the broken glass mimicking a touch screen action. I can usually get over this by rebooting.However, it's less than ideal. This is an expensive computer with an obvious unforseen design fault, probably the result of taking the case to its design limits. It's living on borrowed time until a catastrophic failure means I gotta do something about it. My questions are as follows:1. My digitizer seems functional, so can I just replace the screen glass?2. If so, where can I get it cheapest?3. Can I get it in the UK? Suppliers?4. If not, does the whole lid need replacement, and where can I purchase one? It's not possible for me to go through the rigmarole of returning it to HP (USA), which is where I bought it, as I'm returning to the UK for 2 months. So, warranty nothwithstanding, I'm gonna have to get this done myself. I hope I've stated the situation clearly, so you can provide a clear-cut pathway for me to get this sorted.Sincerely,Martin K

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RELEVANCY SCORE 48.8

i was given a casio be300 pda. it was given to me with a cracked screen. can that be fixed and where and/or how. i was thinking that comp usa or some other computer store. any suggestions? thanks for the help!
 

A:cracked screen on PDA

Your probably going to have to go to casio, I doubt any of the places you mentioned will touch it. Had trouble about a year ago with one and it got sent back to the manufacturer, it was under warranty, gotta be expensive to have it replaced.
 

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RELEVANCY SCORE 48.8

Bought laptop for my doughter in november , one day she open screen as usual and noticed crack on screen . HP Customer Support decided : mechanical problem , customer fault . Have to pay HP ( repair in workshop other than HP void quarantee ) 250 for repair because HP don't know any issues with bad quality of screen ( they not read posts in this HP support forum I assume ) . But when I requested return of faulty screen to be diagnosed by independent workshop ...... first shock , then usual game " we give you some discunt from price " , then ... we won't take laptop to repair . On the end legal department will be involved and will see . 

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RELEVANCY SCORE 48.8

Came back from Uni this morning and opened my computer screen to find it cracked near the camera, the cracks are spreading each time I look at it and now the touch screen isn't working properly (it does on and off).No real impact that I can recall it was in the same bag as all my text books, bit disappointed I only bought it at the end of June.

A:Cracked screen

Hi, Sorry I don't know what is your Spectra. All I know: HP has many models/products of laptops called Spectre and they are very thin machines. They are built to last but still not like tanks. Without a good protection inside ANY bag, very hard to predict the result. Now, what is your machine ? Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

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RELEVANCY SCORE 48.8

Bought new HP in november 2016 , after few months screen crack , support says : mechanical issue , user fault , have to pay 250 for repair and transport - HP don't know about any issues with screen . Any advice ? ( obviously besides usual one : pay )P.S.I hope post won't be edited/removed like last one :-) - I've tried to be courteous this time and used HP only twice .

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RELEVANCY SCORE 48.8

My product is less than 3 months old, has not been mis-handled or abused in anyway, on the contrary as it was a very expensive purchase for me I have been exceptionally careful with it's use been mainly reserved to my desk. I am shocked and dissappointed to find it has developed a cracked screen overnight, virtally witout any apparent reason!! Upon reading this forum it appears to be a defect in this particular model. I am at a loss on the best way forward. Please help, this is definitely unexpectable for such a high end product.

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RELEVANCY SCORE 48.8

I have product number K2Z69AV. I dropped my laptop and cracked the screen. It is only 10 months old and still within the mfg warranty period. Will the warranty cover this? How can I find out and who do I send it to, if covered?Thanks











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A:Cracked Screen

Hi, The answer is no. Not unless you are subscribed to ADP (Accidental Damage Plan) that HP offers. It includes liquid spillage, Accidental drops ets. Manufacturer warranty is for component replacements only but it doesn't include any customer induced damage. This is the number that you should call. HP SUPPORT: 1800 474 6836. Give them you computer's serial and product number for them to create a ticket for you. State what happened to the computer so you could get a support immediately.

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RELEVANCY SCORE 48.8

Hello,  My HP Pavilion X2 Detachable laptop has a crack down the middle of the screen and the screen will not work anymore,It has these glitches where when I'm doing something it'll just randomly starting doing these white dots & when they happen I cant do anything. Could you please help? Katie 

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RELEVANCY SCORE 48.8

The screen on my Spectre has cracked twice. I have extended service protection, so it was replaced each time. Last time, the repair person specuated that the heat from the computer may have cracked it. He suggested that when I turn it off, I put some sort of protection between the screen and the keyboard. Does this sound crazy? Does anyone have any suggestions about how to keep the screen from cracking? I am scared to actually take it any place, so it is no longer "portable:"  This kind of defeats the reason that I bought it. I am definitely discouraged. 

A:Cracked screen

Hi @SkippyCross,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the screen. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better.

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RELEVANCY SCORE 48.8

i have cracked the screen. what do i have to order to replace the screen thanks steve

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RELEVANCY SCORE 48.8

I opened my laptop tonight and the screen was cracked, I carried it downstairs and did nothing to it, so it is so WEIRD.  I just spent an hour on the phone and politely explained my situation, the person on the phone said it is $424 to fix.  I explained my dissappointment and said this had to have happened before it is clearly a defect.  They told me nope, so I paid the 424, like everyone else and then I get on the forums and it is rampant.   Clearly HP has a problem.   I am pretty nervous, becuase I just bought a boat load for my employees and this thing just cracked this easily, I am seriously considering not ordering any more.  I fought everyone, they all wanted the surface, but we might have to reconsider.  Sorry HP, I think you are great, but you need to figure this out, and not charge everyone so much to fix it.  Too bad the laptop is awesome, and the screen was amazing.  

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RELEVANCY SCORE 48.8

I need help figuring out how to get this screen fixed. OF COURSE it cracked after the warranty expired but Im started school today and really need this fixed. Your help is appreciated

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RELEVANCY SCORE 48.8

I treated my G50 Touch Laptop very well.  Admittedly, like any laptap, I put it in my backpack and took it with me on trips for several years.  This summer I opened it up and found the screen cracked diagonally down the middle.  It operates fine.  Should I fix it, live with it?  Is there something Lenovo can do?


























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A:Cracked screen

Hi petezajonc,
 
Welcome to the Community Forums.
 
A cracked screen may not be covered by the basic warranty.
In such events, should have an accidental warranty plan for Lenovo service center to accept it for repairs.
From here, you can check your current warranty status and type.
 
You can have it repaired with local service center like best buy else you may download the hardware manual for the guides if you have the tools to replace the LCD screen. The part number of the LCD panel/module can be checked here to search pricing and compare it from lenovo encompass or other resellers online.
 
With the pricing and details, you can decide if LCD replacement is an immediate concern for you specially if the touch screen is still fine.
 
Hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 48.8

Hey all,I ust opened my laptop to find a cracked screen. I have no idea what happened. The touch is working on only the side of my screen above the crack. What can I do to fix it and how much would that cost?Thanks

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RELEVANCY SCORE 48.8

Hi. My HP Stream x360 accidentally got cracked.  I bought my laptop in August of 2015 and the warranty has expired. Can I buy a warranty that covers accidental damage? I saw a warranty that covered it on the website but wasn't sure if it needed to be purchased on the day that I purchased the laptop.

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RELEVANCY SCORE 48.8

I have had this laptop for 3 months  brand new I haven't used it in 3 days I take it out of the computer bag and go to open it tonight and the screen is cracking right in from of my eyes ... It was un believable. I going to call Hp and the retailer I bought it from I'm going to see who is going to be able to assist me with either a return or exchange for faulty product  and I have my rciept just ridiculous .

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RELEVANCY SCORE 48.8

I was useing my laptop and then we left to go get food and we just got back and there is now a huge crack on my screen and i am wondering if the warranty will cover it.

A:Screen cracked on its own

Does the warranty cover "accidental damage" ?  Sometimes called "all-perils" damage?Got any pets in your home?  Unruly co-inhabitants?Did you purchase on a "premium" credit-card, because sometimes those cards add "accidental damage" coverage?   

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RELEVANCY SCORE 48.8

My screen developed a running crack and is now operating sporadically. The bottom right corner of my screen was not flush with the lid and yesterday I gave it a hard push and the screen cracked. It cracked where my thumb pushed and created a running hairline crack to the top of my screen. The budge is still not flush as the push only cracked my screen and now my laptop is working sporadically. My laptop is still under warranty and I'm really disappointed that this defect has created new issues. Who do I contact to get this repaired under warranty?

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RELEVANCY SCORE 48.8

will my waranty cover a cracked screen?

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RELEVANCY SCORE 48.8

I recently cracked my screen on the way to class.  Everything works fine, except that I cant use the touch screen now.  The LCD part isn't broken, just the glass covering it.  Theres four little hairline cracks down the middle extending from the microphone hole.  How much would it be to replace?  And how should I go about doing it?  Thank you!

A:Cracked screen

We will need to know the exact model. Maybe all you need is the glass and digitizer and that part is available usually on eBay. The replacement is not easy and usually the best thing to do is take it to a cell phone repair shop as they know how to work with touchscreens better than most computer repair places. 

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RELEVANCY SCORE 48.8

I have a Gateway laptop modle6518gz with a cracked LCD screen . How can i replace the screen.
 

A:Cracked LCD Screen

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RELEVANCY SCORE 48.8
A:Cracked Screen

There are a lot of 360s of various screen sizes. Hit fn + esc and get the Product number. Do you want to try to replace the screen? Where do you live (country)?

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RELEVANCY SCORE 48.8

Ive acidently cracked my screen but the LCD did not brake its the glass infront of the LCD screen I was wondering what part I need to get to fix this. It is mainly cosmetic

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RELEVANCY SCORE 48.8

looking for HP support center here in Metro Manila Philippines. i need to have my laptop's LCD changed. Screen got cracked. Kindly email me for nearest HP center i can reach too thank you.













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A:Cracked Screen

It is located : 1/F Accelerando Bldg., 395 Sen. Gil J. Puyat Ave, Makati, Metro Manila, PhilippinesPhone: +63 2 867 3551Hours:  8:30AM?5:30PM The following search has a link where you can get directions to it from Google maps.https://www.google.nl/search?q=E7Z34UA%23ABA&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&ei=pBraWKG7NsmB1gKuw6OoDg#q=HP+Service+Center+Manila+Phillippines&*  

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RELEVANCY SCORE 48.8

screen was fine when closed,it sat on a desk overnight and in the morning the screen has cracked fully across from ,the hingesthis is a product defect and should be covered under warrenty

A:cracked screen

Same!

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RELEVANCY SCORE 48.8

So, i just bought my hp envy from bj's LAST THURSDAY!!! LAST THURSDAY!!!!  I closed my computer last night and when i got up this morning to use it the crack was there..... as others have posted starting at the top and going down the right bottom of the screen.... i'm soooooo upset.....  this has  NEVER happen to me before......  i'm going back to bj's tomorrow and i'm not sure what will happen, but this was a very disturbing situation!!!

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RELEVANCY SCORE 48.8

Hello,  I have a cracked screen and am curious how much it will cost to get it repaired. I live in lethbridge and no laptop repair store will touch my laptop because it is a touch screen.  Thanks  

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RELEVANCY SCORE 48.8

Sitting beside my husband yesterday as he closed the lid on his 11 month old Spectre x360 to hear a slight cracking noise as we reopend to find a harline crack starting at middle top of screen. Spent most of the morning chatting and talking with HP to get the standard it is not covered explanation. First line repsonder quoted me standard 299.00 but when I escalated the supervisior gave me a 30% discount BUT they had a new starting price of 549.00!!!  Has anyone had any luck in repairing through local franchise or shop or escalating. I noticed the new 13 inch model has a redesigned 13 screen. No suprise there.

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RELEVANCY SCORE 48.8

My screen is cracked and I need to get it fixed.  Can you tell me how much it would cost.  It is still under warranty but I think it is not covered.  Can you tell me where I can take it or if you can fix it for me?  I love my little HP computer, we only own HP computers.  My husband and I have always stuck with HP becuase they run so well, and my computer is fast!!  I hope to hear from you soon as I want to get my laptop fixed asap.  I thank you in advance for your help. Kind Regards, Dborah

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RELEVANCY SCORE 48.8

My laptop was accidentaly dropped and sadly the screen cracked. The laptop works perfectly fine. No black screen BUT the touchscreen is not working. I tried pressing the screen harder but still no touchscreen working. I noticed that when i push/press the monitor, the inside part(Maybe it's the LCD or idk) is untouched. And only the Glass from outside(Maybe it's the digitizer or idk xD) is cracked. now here are my questions:1 - what should I replace? The LCD or Digitizer or the front glass or something that I don't know?2 - How Can I replace it?3 - Can i replace it with a different Screen Model/type? Coz I think a TouchSmart Monitor screen is a hard-to-find item here in my country(btw im from Philippines), so i might use different model if possible. IF NOT,4 - Where can I buy this kind of Monitor Screen? Please suggest me a place or an online shop to buy from(An online shop that can deliver here in ASIA).

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RELEVANCY SCORE 48.8

i put my laptop closed lid after using last night and in the morning it has a cracked screen.. now i need to find a store in melbourne, australia.. where can i find one

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RELEVANCY SCORE 48.8

I have a cracked screen on my HP Touchsmart 15. The product # is L0T71UA#ABA the model # is 15-r264dx. Please tell me what i need to replace it and where I can buy it. Thanks

A:CRACKED screen

Hi,You need:Part No: 764877-001Description: 15.6 INCH DISPLAY, BV WLED ST WITH BEZEL HPManual: Page 21http://h10032.www1.hp.com/ctg/Manual/c04409502Specs:http://support.hp.com/in-en/document/c04677832It'll be costly affair.HP part store here: $290https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=12DC36AEA6D1489689E3AAFF498F4698&SearchIn=P...Labour charges extra.RegardsVisruth

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RELEVANCY SCORE 48.8

My screen is broken and I got in December so I have a warranty

A:Screen cracked

Dear HP Customer, If you have purchased any additional careapck like ADP ( Accidental Damage Protection) then you may reach our Technical support and can initiate warranty services provided it falls under the terms and conditions. However, you can walk into any our HP Authorised service center and can get the unit diagnosed for the LCD replacement and the cost if the unit does not have ADP. Further information can be obtained by contacting our Tech support. Contact HP:http://www8.hp.com/us/en/contact-hp/support.html Thanks,Mahesh




I work for HP

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RELEVANCY SCORE 48.8

Laptop fell from table and there is crack on screen. I need to replace screen. I checked on internet and there are few different types available in screens like IPS, FULL HD for my laptop. How do I know which screen is compatible with laptop. Laptop model is Dell Precision M4600.

A:Screen Cracked

Hello. You have posted your question on the Laptop Audio discussion board. This is out of my area, which is laptop audio, but I would go to the parts-people (Dell parts specialists) and enter the service tag of the laptop in the box under "Not sure which LCD screen fits your laptop", then if still needing more help, chat with one of their parts experts.

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RELEVANCY SCORE 48.8

So, i just bought my hp envy from bj's LAST THURSDAY!!! LAST THURSDAY!!!!  I closed my computer last night and when i got up this morning to use it the crack was there..... as others have posted starting at the top and going down the right bottom of the screen.... i'm soooooo upset.....  this has  NEVER happen to me before......  i'm going back to bj's tomorrow and i'm not sure what will happen, but this was a very disturbing situation!!!

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RELEVANCY SCORE 48.8

Hi,  I recently bought this laptop and the screen is cracked.   How would I be able to fix it? Also I do have a limited time that I would need it to be fixed by if it is possible for a fast track way to fix it.  Thank You.  Tamara

A:SCREEN CRACKED

Dear HP Customer, If you have purchased any additional careapck like ADP ( Accidental Damage Protection) then you may reach our Technical support and can initiate warranty services provided it falls under the terms and conditions. However, you can walk into any our HP Authorised service center and can get the unit diagnosed for the LCD replacement and the cost if the unit does not have ADP. Contact HP:http://www8.hp.com/us/en/contact-hp/support.html Thanks,Mahesh




I work for HP

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