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USB keyboard not functioning in Bitlocker screen on boot up

Q: USB keyboard not functioning in Bitlocker screen on boot up

The situation:

- first time setting up Bitlocker on a desktop for the C: drive
- enabled Bitlocker without TMP security through group policy + set-up a pin code
- pc has "Fast Boot" setting turned on

Problem:
- on reboot Bitlocker screen appears asking for PIN code. BUT, USB keyboard does not function.
- I cannot enter the PIN, I cannot enter BIOS

Tried all available usb ports on the tower to no avail. Have been searching the internet, but so far the solutions are: "try the on screen keyboard" (no can do, this is not a Surface), or "go to BIOS" (no can do, keyboard not working
during that step of the boot up presumably due to Fast Boot), or "change X setting in group policy" (no can do since I can't get past Bitlocker screen).

Very much in need of help as desktop is currently unusable. Thanks in advance

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RELEVANCY SCORE 200
Preferred Solution: USB keyboard not functioning in Bitlocker screen on boot up

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 78.8

I have a NUC running WIN 10 Pro and it was working fine until Friday.  I unplugged it to move it to a new room and when I try to turn it on, it asks for my Bitlocker recovery key.

I never activated Bitlocker in the first place, but my I have found my recovery key on my Microsoft account.  The problem is, the keyboard doesn't work...I can't type the recovery key in and I can't press any function keys during boot-up to get to the 
BIOS to do anything else that might work.
I've changed keyboards, gone from wireless to plug-in, changed batteries, etc...the keyboards all work fine for other devices, just not for this one while it's locked.
HELP!

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RELEVANCY SCORE 64.8

my keyboard and mouse doesnt work when i boot my pc..but when i tried it again and again only my mouse will work but during startup repair it will not function again...whats the problem with my pc?
is it the mouse and keyboard or its inside the cpu ?



pls help me...i need your help pls...
thank u ‼

A:mouse and keyboard not functioning during boot up

If your keyboard and mouse are USB, have you tried plugging them into different USB ports to see if they would work?

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RELEVANCY SCORE 62.8

I have some Spanish employees with Spanish layout keyboards. When creating the password for Bitlocker they use the Spanish layout, but on boot to unlock the disk it switches to English. Is there a way to have Bitlocker switch to the Spanish layout on boot?
These are all Windows 10. I found this old post on Win8 and hoping this has been fixed since then. 
https://social.technet.microsoft.com/Forums/windows/en-US/107506e4-41f3-4816-8bf5-67e60476ac48/bitlocker-keyboard-during-bootup?forum=w8itprosecurity

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RELEVANCY SCORE 62

Hey there,I'm just configuring my new X1 tablet and really want to use bitlocker with a pre boot passphrase. But I'm not sure if I can use the X1 keyboard during start up as pre boot keyboard.Does anybody know? Don't want to try it out without the assurance that it is possible. Otherwise I might not be abe to recover my data.best regards

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RELEVANCY SCORE 62

My Dell XPS 400 Desktop with Pentium D processor with Windows XP media edition suddenly gave a blue screen error. It will not reboot to give me a chance to fix it. When turned on it goes as far as the Screen that shows " We apologize but windows did not start successfully; a recent hardware or software change might have caused this ...." Then it gives options to strat up like "Safe mode" " Last successfull login.." Start windows normally"
but no mater what choice you make there is no further progress. THe Keboard suddenly goes dead and the mouse stops functioning too.
How do I proceed?
PS
I have tried installing another hard drive and it will not go past the first screen,
I tried reinstalling a windows on the same hard drive but it will not proceed neither
What are my options?
 

A:Solved: Blue Screen, Dell XPS 400 - keyboard stops functioning

Memtest86+ is a comprehensive, stand-alone memory diagnostic tool. Basically, you need to put it to a diskette or cd to install the tool which will be later used to boot your computer and then perform the test....get it here
for floppy get the 6th one down...Download - Pre-Compiled package for Floppy (DOS - Win)
for the cd version get the 8th one down...Download - Pre-Compiled Bootable ISO (.zip)

There are two ways to run Memtest86....

1. Using a floppy diskette.

Download Memtest86 then save it to your desktop.

Once download completes, right-click on memtest.zip
In the left hand column, click "Extract all Files". The Extraction Wizard will open.
Click Next, then extract to Desktop so you can easily locate it later.
Click ok.

Now to install the utility on a diskette.

Double-click on install.bat then follow the promps to create the bootable diskette.
Boot computer via floppy disk.
Once loaded, the test will automatically run itself.
let it run for at least 3 hours then note any error/messages you receive ...it will run until you press the ESC key

2. Using a cd.

Download Memtest86 then save it to your desktop.

Once download completes, right-click on memtest.iso.zip.
In the left hand column, click "Extract all Files". The Extraction Wizard will open.
Click Next, then extract to Desktop so you can easily locate it later.
Click ok.

Now "burn image" (memtest.iso) to a cd using Nero or any burning program you have that will burn .ISO files (ima... Read more

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RELEVANCY SCORE 61.6

We've had a few HP 1020 and 1040 models in recently and all have the same issue. When the laptop is docked, the external keyboard does not work in the Bitlocker screen. It works in BIOS and in Windows itself, but not in Bitlocker. This means we have to open the laptop screen to input the Bitlocker PIN, then leave it open and GPO dictates that the machine hibernates when the lid is closed. We have tweaked the GPO, but to no avail. ANyone else seen this or have a solution?










Solved!
View Solution.

A:External keyboard not working in Bitlocker screen

if the bios is up to date, i would look at BIOS settings. I believe Fast Boot setting is Enabled in your case, which might cause usb devices not to be seen at the stage Bitlocker requires

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RELEVANCY SCORE 60.8

Recently We order some model "TOSHIBA Z20T-C".Our company policy have to enable Windows bitlocker function.
I have a problem. I can't input bitlocker pin on screen keyboard when I power on the tablet or normal model .
Model "Z20T-B" is no problem.

PS:Portege Z20t-C
P/N : PT16BT-01T04Y
BIOS Version : 5.50
EC Version : 1.30
OS:Win10 or Win8.1

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RELEVANCY SCORE 60.8

I installed several E6330 with Win10 Enterprise and BitLocker encryption.

When the laptop is docked in the keyboard stops working at the BitLocker password screen. Before that (BIOS) and after that (Win) the keyboard works. 
To top it all the error is inconsistent in it's behavior. Some times the keyboard works for a little while, most of the time it doesn't work from the start. I tried different Fast Boot options but changing those does not help.
Anyone here with similar problems or who even solved this for his systems?

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RELEVANCY SCORE 58.4

OK this is my sister's computer.  I am 1000 miles away and trying to help guide her via phone to resolve issue.  She is using an HP Pavillion a6642p Desktop.....can't tell you whether it is a 32 or 64bit, OS Vista Home Edition. 
After two days of online research, I have found many users of HP running into the same issue.  The problem computer here though has another weird keyboard issue.  First let me say that we've tried a power drain and I've had her change from wireless keyboard/mouse to standards, but still same issue.  She isn't able to reboot and get any function keys to work nor can she access the commands from the Boot screen.
Now this afternoon with the new keyboard in after her 4th time or so rebooting every single key on the keyboard will open up the BIOS startup text (white letters on black screen)!!  That isn't even a command function....what is the deal with that?
Oh and BTW, there is absolutely no pause between hitting the power button and the HP Logo screen/Boot screen...so can't even get to the Advanced Boot Options or any other command.
 
This is the info from the BIOS text screen that was relayed over the phone:
 
American Megatrends Incorporated
BIOS revision (or version?) 5.32-BIOS Date 10-23-2008
CPU Type: Intel ® Pentium ® Dual CPU E2200 2.0 GHZ
CPU Speed: 2.20 GHZ-FSB speed 800MHZ
Cache Ram L21024kb
Installed Memory 496 MB/pc2-6400 Dual Channel
Memory Bank 1  1024 MB/DDR2 SDRAM
Memory Bank 2 (sa... Read more

A:HP Pavillion Stuck on Boot Screen\ F-keys not functioning

Hi elkcity69
 
Try resetting the BIOS to default settings and check any other external devices that are connected that might interfere with the computer during hardware discovery. If nothing helps, remove the CMOS battery for a couple of minutes and see if it will correct the problem.

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RELEVANCY SCORE 57.6

History:
We have a Dell Dimension 8300 desktop computer with Windows 7 Ultimate which initially had the C: drive encrypted with Bitlocker.  There is no TPM on this model, so to enable the encryption we followed the steps for changing the local security policy to
allow encryption without TPM and encrypted it with a USB key.  The computer was brought into us giving only a black screen after the Dell POST screen.  We were eventually able to get it to boot into Windows by connecting the drive to another Windows
7 Ultimate computer and decrypting it, which allowed us to use the startup repair tools from the Windows 7 disc to mark the OS partition as active and then repair the startup and boot into Windows again.  Once it was booting, we found and removed a number
of viral infections, which we suspect to be the cause of the original issues.  All hardware has passed diagnostice tests, and we have no issues with general use on the computer.
The Problem:
When we attempt to re-encrypt the OS drive with bitlocker, we get through the process to the point where bitlocker needs to reboot the computer before commencing with the encryption - i.e. it has verified the system and created the encryption key, and we have
created several copies of the backup key.  We then reboot the computer and are returned to the original issue, we get the Dell POST screen, and then nothing, just black, no cursor, no mouse.  We have left the computer in this state fo... Read more

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RELEVANCY SCORE 56

Having an issue with all Dell 7510's and associated docks we've deployed to new users at my employer. The external keyboard won't work at the Bitlocker prompt. These PC's are imaged for Win10.
I've sifted through the BIOS settings and have had no luck getting it to work. One thread I found said to make sure the Post Behavior -> Fast Boot setting is set to Thorough. Verified that is the case.
Note: if I undock and dock the PC the external keyboard will work that 1st time at the bitlocker prompt, but at next reboot it doesn't work.

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RELEVANCY SCORE 56

Hi all. I have already posted this once here. The topic had quite a few views and not a single reply. I'm giving this another try, as the problem persists and is not getting any better.

The keyboard on my Aurora m9700 is having some strange issues. I cannot figure if it is software or hardware related, either. At random intervals, the keyboard will cease function. But when I go into standby, then come out of standby the problem seems to be magically fixed! In fact, the problem just happened right after I finished typing the last sentence. I checked event manager, nothing changed. I had to go into standby and come out of it...

So please, is there anyone on here that can help me out? I have reformatted the computer since this started happening and nothing has changed, so I do not know what could possibly be causing this!
 

A:Weird keyboard laptop issue. Keyboard randomly stops functioning until I standby.

Just going to keep bumping this until I get a reply, or bet banned. Every thread has some form of reply...maybe I smell or something?
 

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RELEVANCY SCORE 55.2

Hi
After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
 Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
update:
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

A:Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

Hi,
 
I would like to confirm if BitLocker accepts the recovery key?
 
Please update the BIOS to improve the stability for TPM first.
 
I also would like to suggest you disable and enable BitLocker again to reset the settings.
 
For more information, please refer to the following link:
 
http://technet.microsoft.com/en-us/library/dd835565(WS.10).aspx
 
Regards,
 
Arthur Li
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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RELEVANCY SCORE 51.2

Keyboard not working on machine. Computer does recognize that it exists. number lock key is lit up but no other keys work. Keyboard is fine when i connect to another PC I Think I need new driver installed for a standard ps/2 keyboard because device manager tells me the driver is either corrupt or missing, I went to windows update but no luck, i tried to find the driver online but everywhere i go a scan program is for sale and i cant just get the basic driver without purchasing a program. Any suggestions?
 

A:Keyboard not functioning

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RELEVANCY SCORE 51.2

Hello,
I am currently using an XPS 13 but seem to be having issues with my keyboard. It was working fine yesterday, and I am able to log in, but I cannot use my keyboard after logging into my laptop. Everytime I attempt to type, a clicking sound is made, but nothing happens. I've tried restarting my laptop, updating, but nothing seems to be working. Any advice would be a great help.
Thank you

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RELEVANCY SCORE 51.2

Hi Guys,
I have this strange problem. When I type something on the keyboard none of the printable characters show up on the screen i.e. if I open up a word processor or an IE nothing I type shows up. But if I press Ctrl+Alt+Delete the windows security screen shows up as it is supposed to. The arrow keys also work fine. Also, the pc reboots every so often (no set interval), a blue screen comes up before the system reboots but it doesn't stay up long enough to read what it says. Could this be caused by a virus? If so, do you know any fixes? I'm using Windows 2000. Help is greatly appriciated.
 

A:Keyboard not functioning

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RELEVANCY SCORE 50.4

the keyboard on my laptop isn't inputing anything. i just did a reformat, turned it on for the second time, plugged in a travel mouse, and now the keyboard won't work. i went into control panel and device manager and it said the keyboard is functioning properly. help!
 

A:laptop keyboard not functioning

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RELEVANCY SCORE 50.4

Hi

Sometimes my laptop keyboard will simply stop functioning or have extreme lag. But it's different than the lag we are accustomed too. It's more of a one key takes about 10 minutes to appear and even if i continually press key's, it would not show all the keys pressed, only the first or maybe second one.

There appears to be no apparent pattern to this. It happens with or without battery power attached. It happens in the middle of anything. So, I really am doubtful it's connected to a specific issue or something.

I'm on an Acer TravelMate 2420, about 2 weeks old.
 

A:Laptop Keyboard not functioning (sometimes)

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RELEVANCY SCORE 50.4

Running the latest Windows 10 64-bit, all drivers up-to-date according to the Lenovo tools, but the only key that seems to work on the keyboard is the Function Lock key in the upper-left and the Windows-logo key.  All others, when depressed, result in no input to the system. Has anyone else experienced this?  Is this a faulty driver issue in a recent update?  Or is this a hardware failure?

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RELEVANCY SCORE 50.4

Hi. My keyboard is malfunctioning: The whole row of the 'Z' keys do not work. In addition Caps Lock does not work as well as many other keys such as Tab, numbers 5 and 6, left shift key. f6, f8 ext. I have uninstalled the keyboiard and then updated driver. I have been into bios and reinstalled factory defaults. Please can anyone help? Thanks Andy

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RELEVANCY SCORE 50.4

My mouse and keyboard do nt function. I tried to do a system restore and everything is shadowed, like its there, I see it, but will not respond. It some type of virus, but do i get rid of it. Everything works find on the other O S ( Ubuntu ) I have installed.

A:mouse and keyboard, not functioning

Restart the computer and press F8. Boot into Safe Mode with Networking. Due to Forum rules we cannot comment or assist with malware removal. Please click on the link in my signature for Virus/Malware Help. And do those things and post in that section of the forum.

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RELEVANCY SCORE 50.4

Hi  I am hoping that someone can help me my HP Pavilion g6 2000 is not functioning as it should  1/ The keyboard is not working at all no letters or numbers nothing.  2/It also has no track pad not working at all.  3/I have no internet connection ( wireless )  I have tried a factory reset nothing nothing still the same as it was before .  I would really appreciate any help to get and have my notebook back to its normal working order.  I will now await any help at all fingers crossed .

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RELEVANCY SCORE 50.4

Hi Folk, My problem is regarding keyboard funtion, few of key are behaving like other keys like whenever i am typing the pragragh and hit Enter it usually fall to next line but in my case it fall to the end of the pragraph, like this when i pres insert key it act like Backspace key, when i press pg up key it act like '\' and when i press Space Key it get me to the End of the Line... Please suggest what to do, i am very sick of this.... Regards,Mauzzam

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RELEVANCY SCORE 50.4

I have a Abit KT7 motherboard, and a pretty old ps/2 keyboard, and a logitech [email protected]

Yesterday my whole computer went berzerk when I tried to change my mouse from ps/2->usb, I would get a bluescreen from a audiodriver and after fixing that, the mouse still didn't work properly.. Or it did, but it found new hardware (the mouse) after every reboot and it had a logitech mouse installed under human interface devices and under mouse it had just (unknown mouse= installed.. well to get there it took about 5h of uninstalling and installing different drivers and it finally seemed to work .. when upon booting into xp, the keyboard stopped working. In bios it still works, but if I eg. repeatedly press caps lock when booting, after the grey bar has gone to the right edge the light on the keyboard stops flashing..

I have absolutely now idea wtf is up with this. I think that this same problem has occured before too, I remember it being one of those bugs solved by eating a banana while dancing on one foot..

Yeah so now I'm installing (or recovering the installed version) of xp, but its kinda stuck since when it boots the first time from the hard drive the keyboard wont work in the installation program when it asks me where a file is.. I think I'll now install a fresh copy of xp, but please I really hope someone can shed some light on whats happening.
 

A:Keyboard not functioning after booting

Since your mouse is working, click on your start and then "help and support". There you can click on system restore and pick a date before your woes. I've used this several time to save me from myself poking around and messing things up. Now I know this doesn't answer the "why" of your problem, but it might save you some hours of frustration. Also, once you get things as you like them, you can pick a particular date and set it with a name so that you can restore to that particular day. Another useful feature in XP.
Good luck!
AK
 

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RELEVANCY SCORE 50.4

I'm looking at someone's computer, and I've plugged in my usb mouse / keyboard and while the keyboard works fine during bootup, it doesn't once it comes to the XP signon screen, nor does the mouse. I've plugged them into every usb slot and rebooted a few times and nothing!

A:Mouse/Keyboard not functioning

depending on the make and model, you may need to download a driver from the manufacturers web site

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RELEVANCY SCORE 50.4

My laptop keyboard is not working correctly. Some of the keys do not type what is writen on them, for example, i type '0' on my laptop, '/' appears on my screen Some keys do display the correct character, my laptop is useless without full use of the keyboard!

I have plugged in a normal size keyboard and it works perfectly

Thanks for any help!

A:Keyboard Not Functioning Correctly

Did you spill anything on the laptop's keyboard? Even water can cause damage.

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RELEVANCY SCORE 50.4

Hi everyone, I was wondering if I can get some help with this issue.

Recently I installed a new copy of WinXP Pro onto my machine and everything was working correctly except for the Multimedia Buttons on my keyboard. Before, my keyboard ( Dell SK-8135 USB) worked perfectly. I tried everything from updating drivers to downloading repair kits. Finally after a restart, I noticed that the multimedia buttons worked but all my other buttons on the keyboard didn't!

I've tried uninstalling the driver, letting the computer pick up the keyboard but still no luck. Device Manager says everything is working correctly.
The keyboard functions in the BIOS but not in the OS (except for the music keys of course).
Does anyone have suggestions on what it would take for normal keys to work? Maybe something to be changed in the registry? Any help is appreciated!
 

A:Keyboard not functioning properly

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RELEVANCY SCORE 50.4

I use a wireless mouse and keyboard. Every now and then, often enough to be irritating, the keyboard fails to function: the mouse works properly. The keyboard problem persists for a few minutes, after which it works again. There is no discernable pattern to this problem.

This is the third wireless keyboard to show the same problem, suggesting something is wrong elsewhere.

The keyboard batteries are not responsible for the failure.

On the same desk is a cordless telephone.

Any helpful suggestions would be very gratefully received.

A:Intermittent keyboard non-functioning

I wonder if you are suspecting interference from other wireless transmitting devices? Your comment about the cordless phone suggests an obvious test - could you relocate the phone elsewhere and see if the problem still occurs? The same with any other wireless devices located nearby. Do you have any nearby electrical devices or lights which emit radio frequency noise?

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RELEVANCY SCORE 50.4

I am using Dell latitude 3440. Windows 10. My laptop has suddenly stopped responding to lower cases inputs from my keyboard. I tried connecting to well functioning external keyboard and on-screen keyboard. But same problem recurred. I am no able to type my password to open my laptop. Please any suggestions!!!
 

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RELEVANCY SCORE 50.4

I have an old Compaq Prosignia 500mhz laptop. I can use the keyboard in bios, but can not use it to enter my password on the windows screen. The mouse moves, but no keyborad. I checked in my bios to make sure that my keyboard is not disabled and it was not. Any suggestions? Thanks.

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RELEVANCY SCORE 50.4

The ALT Keys on my USB Keyboard used to work perfectly fine until around the 1st. I'm unsure of what caused this issue.

The computer I'm using is a laptop and both of the ALT keys on the laptop work perfectly fine.

The USB Keyboard I have has ALT keys but those don't function at all. They used to, but not anymore.

I've tried checking and unchecking sticky keys, looking at the On-Screen Keyboard, uninstalling, rolling back, and updating drivers... full system restores to middle of last month which is about a week before I suspected it stopped working.

Nothing has worked so far... what could this possibly be?

A:USB Keyboard ALT keys not functioning.

Same problem with another usb keyboard?
Attach keyboard to another pc/laptop. Same problem?

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RELEVANCY SCORE 50.4

Hi.
Got an issue here. There's an error in my computer and because I'm not able to do anything when the system BIOS prompts me to, I can't fix it. I can see power lights on my keyboard but still, trying to get inside the system BIOS menus, boot from CD, or or even start into safe mode are impossible for me. However, I can get inside the BIOS if I immediately, (and I mean IMMEDIATELY) hit the respective button as soon and the POST starts. But after that, when I'm inside the BIOS menu, again, I cant do anything. I've even tried using a PS/2 to USB adapter to see if it may work, but to no avail. Right now I'm trying to reset the jumpers and take out the battery in hope that this will reset the settings. I've benched down to everything except the hard drive, RAM, and processor. Any suggestions?

Compaq Presario SR1954NX
AMD Athlon 64 3700+
1024 DDR-400 RAM
200GB Seagate SATA HD
Integrated NVIDIA GeForce 6150 LE
 

A:PS/2 keyboard not functioning in BIOS

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RELEVANCY SCORE 50.4

Our Chrome notebook's keyboard has no function. We are only able to move the mouse but no keys or the pad are working?

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RELEVANCY SCORE 50.4

Hello

ive seen a laptop its keyboard isnt functioning properly by this i mean
when you click the letters they dont type it seems to like you click this key and it will try open or close the program or it will preform a tab function when you click the "D" key, i started the laptop in safe mode and it seemed to have worked fine for about 20 mins then it began to do the same thing

any ideas?

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RELEVANCY SCORE 50

Good day to all....

I would like to seek your assistance regarding my problem on my PC. The mouse and keyboard stop functioning after the start-up.

Is is a virus? If it is a virus, how can kill it?

Many thanks

McNoeron

A:Mouse & Keyboard stop functioning

Hello -

It seems you have a similar post in the Windows XP section already.

http://www.techsupportforum.com/f10/...up-405812.html

Please do not create multiple topics for the same issue.

Personally, I would think it's more a driver conflict issue. Does the same thing happen in Safe Mode? Add any comment/concern about that in your other topic.

For more detailed assistance if you think the machine is infected.....

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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RELEVANCY SCORE 50

I have a Dell Dimension E310 that I just recently started having a issue with - the keyboard no longer works. It is a USB keyboard and there's no PS2 on the computer. Someone on another site suggested resetting the CMOS and I did that but it made a new problem, now it's saying Floppy Disk Seek Failure. Without the keyboard I am unable to access the BIOS or even do a reinstall of Windows XP Home so I'm kinda lost on what to do. I've already tried a different keyboard and no dice. the keyboard I am using lights up with caps lock on and all, just don't have any other key functionality.

Any and all help is appreciated!
 

A:Keyboard not functioning on Dell desktop

Hmmm..

So when you boot your Dell and hit F2 during the Dell screen you can't enter your BIOS?? And you say you've already tried a different USB keyboard???

Don;t know for sure but might be a sign of a more serious issue with your USB ports and hardware if you can't even enter BIOS on power up.

One thing you might try: go to your local computer store and get a PCI card with a PS/2 port. I see them online for cheap ($10) but best to go to a local brick and mortar store i think since if that fails to work to, at least is easy to return it. Then try a PS/2 keyboard.

When you get into BIOS, check if there's a setting for USB Legacy Support and that it's Enabled. That tells BIOS to emulate USB before Windows actually loads and starts. As I think if USB fails even during BIOS USB emulation, it probably means hardware failure is my guess. (Tho maybe others might have other opinion... ?)
 

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RELEVANCY SCORE 50

Hello,Many of the keys on a keyboard of my HP 2760p  are failing to function.I have tried removing the power, holding down power button.I ordered a replacement keyboard which exhibits the same problem.It appears the problem is fluid as the escape and CAPS buttons stopped working today.The computer is out of warranty coverage. Any ideas?!!?      On the image the different colors all indicate function and white unresponsive Thank you for any solutions or experience-Bakelite

A:keyboard functioning on Elitebook 2760p

Try a usb keyboard but if a brand new keyboard does this it is very likely the keyboard controller on the motherboard which would require motherboard replacement as the solution. 

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RELEVANCY SCORE 50

- sony vaio vpceh2p0e
- windows 7 64bit
- advent wireless [with usb wireless adapter] keyboard K312

Water damage, solely, to built in keyboard a year ago. Some keys do not register while others register random keys. Since then I have been using the advent external keyboard without any problems; until today. The external keyboard almost mimics the built in one now. I've tried troubleshooting and re installed the device drivers multiple times however nothing has changed.

Some help and or advice would be greatly appreciated,
thanks in advance!
 

A:External keyboard not functioning correctly.

try another keyboard as the first and easiest -if you have one or can borrow one - troubleshooting method
 

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RELEVANCY SCORE 50

I have a Hp laptop set on a docking station. I have a microsoft kb and mouse attached to it. The problem I am having is when I run any code debugger and want to use the funtion keys, I am not able to do that from the external keyboard. I can only do it on the laptop kb. Also the special buttons on the keyboard dont work like zoom, volume etc. But on the mouse everything is fine.

Any advice is appreciated.

A:External keyboard functioning wierd

Looks like some incompatibility with your external keyboard. How about trying another keyboard (other than a microsoft kb)?

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This is for an Aspire 5100.

The computer logs on fine, but the user is unable to log in since none of the keys respond. The computer won't soft reset, and the mouse won't work either.At best , sometimes Fn+F6 allows for the screen to be shut off.

Any help? There is alot of school work on this particular machine.
 

A:Laptop: Usb, Keyboard, Touchpad not functioning

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I did a clean install of Win 7 ultimate English version after formatting my wife's. Dell inspiron 6000 which had Japanese xp home version on it. I formatted both the oem partition and the c drive before installing win 7. After install the keyboard to the right of keys y. H. And b. Will not type properly. I get numbers in place of what should be the j k u I n m l o and p keys. Ideas? Fixes? I installed Japanese display language and that did not work. Installed jp and en keyboards and that did not work either. All windows updAtes completed as well. Help!

A:Laptop keyboard not functioning after install

I should add it's 32 bit Windows 7

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today my computer was fuctioning normally. then suddenely my keyboard and mouse doesnt work. theres no input at all. the lights doesnt come on, and theres no sign of charging. so i look closer and the base isnt charging, none of the usb ports, headphone jack, hdmi port, or any bit of the base is functioning at all. the tablet works fine, but the computer doesnt show the secondary battery or show any form of docking when i connect the tablet to the base. i restored windows with no changes, i tried reinstalling drivers with no changes. this is definitely a hardware problem but i dont know if just the base battery needs to be replaced or if i need a whole new base, or if theres another connectivity issue. please help!!

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I have a microsoft wireless keyboard and mouse set comfort edition. It used to work fine on my old computer and now i have just run a repair install of windows and it doesnt work. WHen i installed it last time i didnt need drivers or anything and there are none on the internet anyway. All i have is the Intellittype and intellipoint programs that came with the product. These are just about config and do not contain drivers or anything. I plug in another USB optical mouse and it worked fine. My keyboard and mouse are both plugged into PS/2 ports, the mouse by an adaptor. What do i need to do to make them work again?
 

A:wireless keyboard and mouse not functioning

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My emachines laptop keyboard not functioning properly after i disconnect my USB keyboard and never used .
please any idea whats going on on my laptop
 

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Hello, Guys please help me out... thank you!!

My Keyboard just stop functioning lately.. i used On Screen Keyboard to type, and search for a solution.. I read this article saying "IF ANYONE HAVE THESE TYPE OF KEYBOARD PROBLEM THEN JUST GOTO START->PROGRAM->ACCESSORIES->ACCESSIBILITY->ON SCREEN KEYBOARD AND CLICK ON NUM BUTTON LEFT HAND SIDE OF THAT ON SCREEN KEYBOARD(MEANS TURN OFF THAT NUM LOCK OPTION).
THIS IS A SIMPLE AND BEST WAY TO SOLVE ALL TYPES OF LAPTOP OR PC." and it worked! But now, everytime i press my Num Lock button, my keyboard stop functioning again, so i do the same process again, i want to used my Num keys but i dont know how..

Hoping for your replies, Thank you!

A:Keyboard Not Functioning if i press NUM Lock

Hi have you deleted driver in device manager for the keyboard and restart laptop

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