Over 1 million tech questions and answers.

4th X1 carbon Keyboard dead after rebooting from A...

Q: 4th X1 carbon Keyboard dead after rebooting from A...

I bought the 2016 version of Thinkpad X1 Carbon 3 months ago and the machine type is 20FB. I had Windows 10 and Arch Linux installed where I enabled UEFI and use systemd-boot as default bootloader. The keyboard died occationally when I reboot from Arch Linux and doesn't have power adapter connected (i.e. use battery). After it happens, the LED light on FnLk button is still on but the keyboard won't respond me for any key I pressed. (can't turn on the keyboard back-light, can't select OS to boot, can't enter BIOS by F1, etc..) However, if I connect a USB keyboard and use that keyboard to boot into Windows, the keyboard on the laptop will fix itself. I think It's not a hardware problem because the windows 10 system can fix the keyboard at boot stage and in Linux when this bug was hit, though the keyboard doesn't respond, but I can still see the keyboard device mounted on /dev. Just for some reason it doesn't generate interrupts as it should. I called customer support several times but they keeps saying they'll mail me a box and I should send my machine back to them. And they claimed it's the only thing they can do. So I came to forum for help. I guess many of you will have multiple OS installed. Did you have this problem? If I'm the only one having this problem, I might really have to mail my machine back. But I definitely don't want to do it as this is my work laptop. The problem is pretty annoying because Arch Linux is my default boot system. When this bug hit, I have to connect a USB keyboard and select windows to boot, and then, restart into Arch. I definitely can't take a USB keyboard with me all the time. I guess there's something wrong in BIOS. If this problem is system related, the keyboard sholdn't stop working on the "LENOVO" screen, but actually I can't enter BIOS using keyboard when this problem was hit. And it's pretty interesting that it only happened when I don't have power adapter connected. Maybe the keyboard turned itself off to save power? And only Windows can wake it up? Below is the details of this problem. It's an email I sent to one customer rep, but received nothing useful in response: ----------------I find out the keyboard issue is not simply a hardware problem. It's more complicated than what I thought. I put details below and please let me know if you want more information to solve this problem: I have Arch Linux and Windows 10 installed in my TP X1 4th computer. The keyboard stopped working when I restarted from Arch Linux ( stopped working since I saw LENOVO logo on screen). The green light on FNLCK was still on but the computer didn't respond me for any key I pressed. (can't turn on the keyboard back-light, can't select OS to boot in EFIBOOTLOADER, can't enter BIOS by F1, etc..) Yesterday morning, I plugged a USB keyboard and booted into Windows 10, the keyboard fixed itself when I saw the windows login screen. And then I was able to use keyboard in Linux and BIOS as well. However, the keyboard stopped working again last night, I used USB keyboard to boot into Linux this morning and found out Linux doesn't fix the keyboard, however, the keyboard device does show up in libinput-list-devices as follows: Device: AT Translated Set 2 keyboardKernel: /dev/input/event0Group: 7Seat: seat0, defaultCapabilities: keyboard Tap-to-click: n/aTap-and-drag: n/aTap drag lock: n/aLeft-handed: n/aNat.scrolling: n/aMiddle emulation: n/aCalibration: n/aScroll methods: noneClick methods: noneDisable-w-typing: n/aAccel profiles: n/a so basically the keyboard is connected to the motherboard but for some reason, it does not generate interrupt when I pressed. And what I discovered is that the keyboard only stopped working when I restart from Linux and I don't have my computer connected to power. To sum up, the keyboard stopped working randomly when I started the PC and my last running OS is Linux and at shutdown time I don't have power connected to the computer. I can fix this by plugging a USB keyboard and select Windows 10 to boot. Windows 10 will fix the keyboard when I see the login window. So I think changing a keyboard as you suggested won't solve the problem 'cause the keyboard is not damaged physically. I hope you can help solve this problem as I don't want to carry a USB keyboard with my computer every time.

Read other answers
RELEVANCY SCORE 200
Preferred Solution: 4th X1 carbon Keyboard dead after rebooting from A...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 73.6

A friend has an 2nd gen X1 Carbon (20A7), purchased with Win 8.1 Pro, long since upgraded to Win 10 pro."BIOS" as they keep calling it, is latest, GRET54WW 1.31 Windows automatically updated, Lenovo Vantage Auto Updates on. A while ago she "cleaned" the adaptive keyboard, since when, she thinks, it does not work. It is "dead", not even lit up. Note, this may be coincidental. She says she used firm pressure, but I think it unlikely she physically damaged it. Since then on power up a message is displayed: "Flashing Adaptive Keyboard Firmware... Please do not power off!" This stays for perhaps 30s before booting continues. I cannot get to the EFI by pressing enter at this stage, (but can from the OS). Then, all seems normal except the non working adaptive keyboard. Searching the message in quotes, even just the first half: "Flashing Adaptive Keyboard Firmware" produces zero hits. Zero! Looking in Vantage / Lenovo System Update, I saw that around the same time, "ThinkPad Hotkey Features Integration Package Setup - 10 [64] - V.9.0.0.7" was shown as successfully installed. Suspecting this, I googled how to uninstall, and was led to n1wvu28e.exe. There is however no uninstall option in that package. Further, running n1wvu28e.exe told me that its default install is to C:\DRIVERS\HOTKEY. Although Vantage showed it as installed, this directory had only a single "setup.exe". I ran n1wvu28e.exe which populated C:\DRIVERS\HOTKEY with 21 items. ... Read more

Read other answers
RELEVANCY SCORE 54.8

Hello everyone, I am pretty frustrated right now. I've only had the machine for two weeks and out of nowhere while I was doing an important report it just shut off and won't turn back on.  I tried holding power button and the reset button with no luck. When the AC adapter is plugged in, battery light shows green which is full charge. With AC in, the power button flashes 3 times when I press it and I hear two clicks from inside the laptop. With no AC, the power button sometimes quickly flashes after I press it and stays dead. Seems to be a hardware issue but hoping it isnt. Could someone maybe let me know anyway to fix this asap? Machine:X1 carbon 5th geni7, 16GB RAM, 512GB SSD Thanks a lot!

Read other answers
RELEVANCY SCORE 54

My trusted X1 Carbon (2012) has died.Power socket has a solid green light.Fingerprint reader blinks green and then 3 orange when I drag my finger over it.Everything else appears dead.I've? tried the paperclip.I've tried disconnecting the battery and CMOS and holding the power button for 30 seconds.No luck.What should I do next?Thanks for any help.

Read other answers
RELEVANCY SCORE 54

Hi, I have just bought a factory refurbished X1 Carbon 5th gen and was going through the initial updates routine.After the classical huge Win10 initial update, I opened Lenovo companion and started the update process.It started a bios update, rebooted and after 5 minutes the screen went black.I waited some time, tried pressing some keys... nothing. It's dead.Is there any one with some experience on the subject that has some good ideas on how to wake it up? Thanks

A:X1 Carbon 5th Gen dead after bios update

Good day.
 
Sorry you're having trouble.
 
So it's fiully powered down, or in a hung state?
Not sure it will help, but you might try the emergency reset hole.
See page 6 in the user guide: https://download.lenovo.com/pccbbs/mobiles_pdf/x1_carbon_5th_ug_en.pdf
 
Regards.

Read other 2 answers
RELEVANCY SCORE 52.8

Hey all.

I've been using a Macbook Pro 15" for years, with Win7 Ultimate installed. Naturally I have everything just so.. It died a few days ago. I figured it was the SSD, but it was the mainboard or something.

I now have a new Lenovo X1 Carbon, and the SSD from the MacBook Pro is in an ext. USB enclosure. How would the experts recommend that I image the old installation onto the new laptop?

I found this article (Restore Windows 7 to different computer ) but it requires the old computer to be working.

(Please keep in mind the X1 doesn't have an optical drive -- I will have to create a bootable USB key for this process.. Or perhaps it's possible to boot off of the external HD -- I'll check the BIOS)

Thanks in advance..

A:How To: image Win7Ult from dead MacBookPro SSD to new Lenovo X1 Carbon

Hi,

Do you have a system image for the original MacBook Windows 7 installation?

Regards,
Golden

Read other 2 answers
RELEVANCY SCORE 52

 HiI own a X1 Carbon Gen 2 thinkpad and wonder if it is possible to replace the current keyboard with a X1 Carbon gen 3 keyboard (with proper mouse buttons), or if it will not fit?I have tried to check the manuals and the connectors seems similar although some things, such as the fingerprint reader, seems different. I have no problem "loosing" the adaptive keyboard and fingerprint reader if I can have all the functionality of the keyboard and trackpoint on the new "keyboard" (i.e. the gen 3 frontpanel).

A:X1 Carbon Gen 3 Keyboard on X1 Carbon Gen 2

I am interested in this exact topic as well. Looks like the Gen 3 keyboards lack the adaptive keyboard - that clear stripe on the top that changes. The FRU for these X1 Carbons seem to be the whole keyboard, adaptive part, trackpad and bezel - they go for 150 USD or so. Problem is we don't know if it will work given the model year differences. A nice alternative would be just to replace the trackpoint. They came close with this one, but it is no macbook in terms of tactile feel of the pad. I really am having a hard time with it and it's been about a month.  Lenovo please help!

Read other 9 answers
RELEVANCY SCORE 51.6

I just switched my old, dead motherboard with a new motherboard I just bought. Hooked up everything and powered it on but now it just keeps rebooting after about 7 seconds. I don't really know what is going on. Really appreciate any help.
 

A:Solved: Swapped out dead motherboard. Pc keeps rebooting.

I figured it out. Something was wrong with one of the RAM slots. Moved to a different one and everything's working good now.
 

Read other 1 answers
RELEVANCY SCORE 48.8

Hello everyone, Would be really appreciative if I could get some help here.  I need to replace the keyboard for my gen 2 x1 carbon.  Is the FRU # 04X5570 for the gen2 x1 correct?  Are my only options ebay/amazon/newegg?  Looking up on Lenovo's online parts store, looks like I would have to call IBM for availability at $255 for the unit. l

A:X1 carbon gen 2 keyboard fru and replacement

Hi chcane,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding replacement FRU for ThinkPad X1 Carbon Gen 2
That FRU - 04X5570 is correct for complete list please check from here 
 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,

Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Read other 4 answers
RELEVANCY SCORE 48.8

I live in California, but I'm a writer that just needs a DANISH keyboard. How do I order the new X1 Carbon with that option? Ordering from the DK version of Lenovo is simply more expensive. While Apple has this option in the configuration, I can't stand a life without the trackpoint, so X1 Carbon it is.

A:Ordering the X1 Carbon with a non-US keyboard?

HelloPurchase the laptop with US keyboard layout and replace the keyboard by one with Danish layout or apply Danish symbols by laser engraving, it's very easy and cheaply.

Read other 2 answers
RELEVANCY SCORE 48.8

The keyboard on my Gen 1 X1 Carbon (Model 3444-CT0) has failed (I've lost "9", "O", "L" and ".") so I'd like to change it. The complete assembly with bezel, including touchpad and fingerprint reader is easy to buy, but expensive as I only need the keyboard. I've found a source for a new keyboard alone (FRU 04Y0798) but can't work out how to seperate it from the bezel to swap over. There are no obvious screws or retainers and the old keyboard seems solidly fixed to the bezel.Does anyone have any tips to remove and replace the keyboard module only?Thanks!<

Read other answers
RELEVANCY SCORE 48.8

What are the changes to the X1 Carbon for the model due to be introduced this month?

Read other answers
RELEVANCY SCORE 48.8

Hi all, I've had my X1 carbon with the adaptive keyboard for a while now and I've noticed that the adaptive keyboard looks as though the inside of it is leaking in a brightly lit room. I was wondering if this is normal or I need to replace it. And does anyone know if it is possible to replace it? Thank you and I hope to hear your responces 

Read other answers
RELEVANCY SCORE 48.8

hello, i must change my keyboard because the water, so i serached almost internet and i don't see any keyboard for my model ?? WANT TO KNOW THE PRICE ? AND ALSOO SHIPPING TO QUÉBEC CITY ?Any one here to help me please Thanks?? PAR

A:Replacement keyboard for my X1 Carbon

I am not certain I've identified the part correctly, but this looks like the French Canadian keyboard for the X1 Carbon Gen 3 (MT-M beginning 20BS or 20BT). If so, I believe the part you need is FRU 00HT302 or 00HN947 (the two are equivalent, just made by different manufacturers). You should be able to find a supplier online - I'd start looking on the Lenovo site for options in your country (click).

Read other 1 answers
RELEVANCY SCORE 48.8

Just got my 5th Gen X1 Carbon few days and wondering if there is a way to keep the keyboard backlight always on? Everytime I Shutdown or Reboot, the backlight turns off and has to be turned on manually.  My 5 year old HP laptop much smarter than this in regards to keyboard backlight.

Read other answers
RELEVANCY SCORE 48.4

X1 Carbon (Esc) key is swapped with (`) key in the new keyboard layout. I tried to select defirante keyboard settings to active the new Ecs key location in this new layout but with no luck. I don't know why they changed the location of this button if they want to keep it in the same place ?

A:X1 Carbon (Esc) key is swapped with (`) key in the new keyboard layout

Lenovo, any solution? How to navigate BIOS or any terminal without Esc key? 

Read other 1 answers
RELEVANCY SCORE 48.4

Dear all, I unfortunately spilled water on the keyboard of my 2nd gen X1 carbon and several of the keys no longer work. As it is out of warranty, I was hoping to buy the parts from Lenovo and fix it myself. Can somebody point me in the right direction as far as which parts I'll need to replace and what the part numbers are? Thanks!

Read other answers
RELEVANCY SCORE 48.4

Hello! I have bought lenovo x1 carbon (first generation).Suddenly I found out, that its keyboard does not support detection of even TWO keys pressed simulanteneously. For example, key combinations:  s+x, d+c, f+v, j+n cause "beep" sound. It seems really strange for me.. Usually keyboards support at least 3 keys pressed at the same time...Is it normal for x1 carbon, or the problem is with my notebook?  Thanks!

Read other answers
RELEVANCY SCORE 48.4

Hi,I have a 2nd Gen X1 Carbon (Model 20A8) My adaptive keyboard is not working as it should. The backlight is permanantly on, so I am unable to determine which mode it is in and therefore which button sequence is active. It doesn't matter how many times I press the Fn key, the lights for all options are permanently switched on. Can someone please advise how I can overcome this issue. I have already downloaded the latest drivers etc. Thanks

Read other answers
RELEVANCY SCORE 48.4

I have a new Thinkpad X1 Carbon 5th Gen.   Every time I turn on or wake up the computer, the keyboard backlight is off, even if it had been on when I had previously shut it down or put it to sleep.  I don't understand why this one feature seems to have no memory and resets to a default of "off" every time.  I can't imagine anyone would want the default to be off, rather than the last setting.   I looked in the Lenovo Settings and the User Guide but found nothing.   Does anyone know how to fix this?   Thanks.

Read other answers
RELEVANCY SCORE 48.4

Is it possible to enable this function when low light is detected?  I think a similliar feature is available on other laptops but not sure if its available on the X1C? I know FN + Spacebar will manually turns the backlight on.

A:X1 Carbon Auto Backlit Keyboard

AFAIK there's no light sensor so that function isn't available. I agree that it's a good idea. Maybe in the next iteration of the new keyboard.

Read other 9 answers
RELEVANCY SCORE 48.4

We've purchased about 2 dozen 4th gen x1 carbons, machine type 20fb, and have been having some intermittent keyboard issues with multiple laptops.  At least 3 different units have had problems where the keyboard doesn't seem to work at all.  After power on, we press F12, F1, or Enter to try and access different functions, but they have no effect.  Once windows loads, we still can't type anything.   The first time my tech ran into this, he rebooted a few times and was still experiencing the same issue, he set the laptop aside for me to look at.  When I turned it on, they keyboard was functioning normally.  Later, after loading our image on the computer, he was preparing to deploy it to a user when the keyboard stopped working again. I fired up a new laptop this morning, fresh out of the box, and had the same issue, a non-functional keyboard.  In this case at least, the touchpoint/touchpad didn't work either.  I rebooted, tried to get into UEFI config, and after a couple of more reboots I tried pxe booting, but nothing I pressed on the keyboard seemed to help.  I turned the laptop off and put a note on it that it had a bad keyboard, but when my tech came in and turned it on a couple of hours later, they keyboard is working fine.   I've got one in front of me right now that was working this morning, but now the touchpad/point aren't responding.  Keyboard is working though.  L... Read more

Read other answers
RELEVANCY SCORE 48

Hello! Since I just started to use this laptop recently, I noticed something weird when pressing "space" button. It is often very loud compared to other buttons and I started to look a bit closer. It seems, that if pressed down from the middle or lower part of the "space" button, it somehow rubs against the frame and feels a bit stuck. It depends on the direction, but I feel it's something that should not be there. Has anyone else experienced it? Also when looked close, it seems that frame under "space" is a bit curved. Laptop definately has not had any falls or bumps, so it has to have been from the start. Interesting that user before me didn't notice it, because it is very noticeable. Any thoughts? Also how to act about it? I also link a short video for demonstration purpose: https://drive.google.com/open?id=0B8f8wN1bZI3KVE03Q2lNazRyZm8  Thank you in advance for any input on this!J.

Read other answers
RELEVANCY SCORE 48

Hi all, I accidentally dropped my x1 carbon 3rd generation on the floor and since then the screen stopped working. I connected it to an external monitor, it boots fine and everything runs normally. However, I can only see the backlight working on the laptop screen. Would replacing the LED panel solve this issue or could the issue be somewhere else? Thanks for any insight! Meson

Read other answers
RELEVANCY SCORE 48

On the adaptive keyboard for my x1 carbon I always keep the function keys as a default since I spend the majority of my day in PPT and excel.  Unfortunately, I am always hitting the settings button because it is next to the backspace button and this triggers the settings screen to takeover. Can I somehow disable this from happening all the time? 

A:Carbon X1 Adaptive Keyboard Settings Always Pops U...

Hi Liveman,
 
Welcome to Lenovo Community!
 
I?m sorry to hear that you are facing the issue with Adaptive Keyboard on ThinkPad X1 carbon.
 
The Adaptive keyboard requires the Hotkey software AND the Lenovo Power Management driver to be installed in order for it to function properly.  Both can be downloaded from Lenovo's support site.
 
Please download Adaptive keyboard deployment guide for further assistance on setting up keyboard.
 
Adaptive Keyboard Deployment Guide
 
Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
 
http://support.lenovo.com/en_US/downloads/default.page#
 
Hope this helps!
 
Best regards,

Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

Read other 4 answers
RELEVANCY SCORE 48

Hi There, I just tried my new x1 carbon 2014 a week ago, I was trying my adaptive keys and it worked accordingly the first time I tried the notebook.After I did some installation with windows 8.1 update and lenovo update, I noticed that the adaptive keys is totally blank.1. I did the adaptive keys setting but still not working at all.2. I did the factory reset / reinstallion but still not working at all. Can anyone help me regarding this matter? is it because the factory defect? thx alot

A:2014 X1 Carbon Adaptive Keyboard not working

What do you mean by blank? Can you connect a usb keyboard and enter the bios menu?

Read other 6 answers
RELEVANCY SCORE 48

I am not sure if I am in the right forum, but this whole site is so difficult to navigate. There are no suppot numbers, and no-one to call. I am on a different computer now because my keyboard on my X1 Carbon Thinkpad has suddenly stopped working. I can get a keyboard to come up on the screen (and type in using external mouse) but none of the keys on the actual keypad work. None of the keys work. Some of the FN keys work. I have tried Ctrl + Alt + Del.
 
Moderator edit: Added detail to subject

A:X1 Carbon Thinkpad keyboard stopped working

PS The touchpad is working. 

Read other 2 answers
RELEVANCY SCORE 48

The adaptive keyboard on my 2014 X1 Carbon appears to be failing. It regularly registers phantom button presses near the right end that trigger (e.g.) the settings or keyboard backlight depending on which strip is active. When it launches the settings window, it happens frequently enough to interfere with use. I found many suggestions to update the bios, e.g.https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-20A7-adaptive-keyboard-phantom-butt...I have installed all updates from Lenovo's System Update (the machine is running Windows 10), so the bios should be up to date. Are there any other software fixes I should try? If it is a hardware issue, is itsomething I can do myself? Based on my current usage I could survive with the strip entirely disabled, but I don't see a consumer-facing way to do that. Thanks.

Read other answers
RELEVANCY SCORE 48

For some reason, I cannot get the backlit keyboard to work on my new X1 Carbon Touch.  It lights up upon powering up and then will not turn on no matter how many times I hit the space bar.  I don't see an option to enable/disable anywhere either.  Am I missing a driver?  Thanks in advance.










Solved!
Go to Solution.

A:X1 Carbon Touch Backlit keyboard not working

Hi, architect7
 
Be sure to hold the Fn key while pressing the Spacebar to turn on the backlit keyboard. If you have already tried this to no avail, then I would recommend checking some BIOS settings. To enter BIOS, reboot the machine. When it is powering back up and you see the Lenovo splash screen, tap the Enter key repeatedly. A menu should appear. When it does, press F1 to enter BIOS. Once here, navigate to Config ? Keyboard/Mouse and check the settings of Fn and Ctrl Key swap and Fn Key Lock. For purposes of this test, make sure they are both set to Disabled. Once done, press F10 to save and exit. The machine should now boot normally. Log in to Windows and try to activate the backlight again and see if that works.
 
Best of luck,
Adam



______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Read other 11 answers
RELEVANCY SCORE 48

Does anyone have a solutions to getting the FN camera button connected to the Lenovo Settings program from the Microsoft Store in Windows 10?  Since upgrading to Windows 10 when pressing the camera Adaptive key I get an error message that this key combination opens the Lenovo Setting Program.  You do not have the Levono Settings Program installed on your computer.  Well it is installed.  I have installed  the latest Lenovo Hotkey package, Dependency package etc and have never had this button work since upgrading from Windows 7 PRO.  All other buttons function as expected. X1 Carbon 20A7.Any ideas?? 

























Capture.GIF ?41 KB

Read other answers
RELEVANCY SCORE 48

The problem is with the first line of keyboard. Functions such as "Alt + F4" do not work. The microphone LED does not light, nor can disable the Wifi from the keyboard or open the multitasking or busquedad from the function keys.I updated the keyboard driver to the most recent but nothing, still does not work. Somebody could help me?sorry for my English, I'm not from USA. ?

Read other answers
RELEVANCY SCORE 48

When my yoga arrived, the A-L row did not properly pop out when I opened up the lid- I managed to get the row to pop out by pushing the K key slightly upwards, but the entire row still seems recessed even after doing that. The row occasionally still sticks down when flipping between tablet mode and opening the laptop, and almost always sticks when the laptop's been closed for a few hours.Is this a common problem (preferrably one with a common solution) ? It seems like the row of keys might have a downwards bow in it or something similar, if that helps. It really sucks to type on and I'd love to fix this without sending it in for repairs.

Read other answers
RELEVANCY SCORE 48

I cleaned the keyboard of my X1 carbon today, which inevitably involved pressing  all  keys on the keyboard randomly. Immediately after the cleaning, the speaker can't produce any sound. Headphones work fine. I checked the sound option in control panel, and everything seems to be working normally. The green bar that shows the changing volume of speaker perfectly respond to the system and browser, except no sound is actually produced. It also shows that the sound card is working fine. Does that mean that my speakers are broken? Is there any way to tackle the issue or check the status of the speaker? Thank you. 

Read other answers
RELEVANCY SCORE 48

I have recently re imaged a X1 carbon. The back slash has now become a hash which is annoying.  I have changed all the settings on the keyboard to United Kingdom and date/language/region etc but its still showing as a hash. Whats the fix for this? Thanks, 

Read other answers
RELEVANCY SCORE 48

Hello, The adpative keyboard for my X1C 2nd is compeleley off and doesn't work any more. It keeps off even if I restart my PC. My warranty has expired. Is there any method to "wake" it up. PS: the laptop is gentlely used and I am not sure if it is a hardware problem.

Read other answers
RELEVANCY SCORE 48

I cleaned the keyboard of my X1 carbon today, which inevitably involved pressing  all  keys on the keyboard randomly. Immediately after the cleaning, the speaker can't produce any sound. Headphones work fine. I checked the sound option in control panel, and everything seems to be working normally. The green bar that shows the changing volume of speaker perfectly respond to the system and browser, except no sound is actually produced. It also shows that the sound card is working fine. Does that mean that my speakers are broken? Is there any way to tackle the issue or check the status of the speaker? Thank you. 

Read other answers
RELEVANCY SCORE 48

Hi,  I've had my x1 carbon for a while nowand my adaptive keyboard just stopped responding out of the blue. I'm running 64 bit Windows 8.1 Pro.I've downloaded all the necessary drivers but still hadn't fixed anything.I'd really appreciate it someone had a solution to this. It's really inconvenient for me because this laptop is my dailer driver.  Thanks in advanced    

Read other answers
RELEVANCY SCORE 48

Hi, I seem to be having an issue with the backlit keyboard where it doesn't light on my new 2015 X1 Carbon. There's no lighting upon startup and nothing is wrong with my 'Fn' key. Anyone have any idea what's going on?

A:X1 Carbon 2015: Backlit keyboard not lighting

hello, I don't think it comes on automatically. ( I WISH IT DID ) I've been seeking a way to have it stay on all the time."Function Key" + "Spacebar" turns it on, brightness level 1, level 2, then off.If someone knows how to keep it on or have it respond to ambient light please post it!

Read other 2 answers
RELEVANCY SCORE 48

How can I based on machine type/model identify from Lenovos support page the FRU number for the keyboard?

Read other answers
RELEVANCY SCORE 47.2

Hi everyone.  Got my brand new 5th Gen X1 Carbon a week ago.  Was working fine, until an extremely annoying issue popped up with the keyboard this morning.  The letter "k" keeps appearing at random when I use the laptop's keyboard. I can hardly type, as random "k"s keep appearing.  It's driving me crazy. The k's appear when I do not press any key on the laptop, but the issue is worst when I'm typing away using other keys. If I apply the lightest pressure on the k key, I can activate it.        This issue is resolved if I keep the laptop's lid closed, using an external keyboard and monitor.    I would greatly appreciate any help resolving issue.  I have already tried unistalling the keyboard from Device Manager and restarting.  

Read other answers
RELEVANCY SCORE 47.2

Took my X1 Carbon on vacation with me in Thailand.  Used it once.  Tried to boot it the following morning and a message about something missing - in courier font without a screen driver.  Now it will not boot even into just the bios.   Press the power, and the power button lights up, the keyboard function selection is active and can be toggled through, the keyboard can backlight, but nothing else.  Then a short time later it shuts down on its own.  I have tried powering it on and using a paper clip to press the reset button.  Any ideas?

A:X1 Carbon (20A7) No Bios, No Boot, keyboard lighte...

Is your warranty still active?  This would be a good time to use it.

Read other 3 answers
RELEVANCY SCORE 47.2

Hey everyone! I'm probably going to come off as super petty but I just want to check to see if the noises I get from different keys is normal. The backspace and down arrow keys are quite a bit noiser when clicked than any other buttons on the keyboard. I first noticed how loud the down arrow key was versus the other arrow keys. Are these normal differences that you all are experiencing or are these issues I should try to warranty? Like I said, I'm sure I'm coming off as petty but it's a brand new laptop for me and one I spent quite a bit of money on so I want to make sure everything's okay. Thanks for the feedback!

Read other answers
RELEVANCY SCORE 47.2

Hi - Brand new (3days old) X1. Seems to work great but there are two issues which I've googled and seen conflicting results. (Screen is 1920/1080 - not the super high res one) Backlit keyboard - It appears that this is a physical switch (off/med/high) with no auto mode? Is this correct? Screen Auto brightness - I have auto brightness turned on in Vantage, it is enabled in the advanced power settings (Windows menu), and HD graphics is set to Enhanced power savings mode "enabled". HOWEVER, the screen brightness remains fixed and does not adjust to ambient lighting. DOES THE X1 HAVE A AMBIENT LIGHT SENSOR? The fact that the keyboard backlight is not automatic leads me to believe that there may not be a sensor on these laptops. Any one have conclusive information one way or the other? Thanks in Advance

Read other answers
RELEVANCY SCORE 47.2

I have a Lenovo Thinkpad X1 Carbon with Adaptive Function Room Keyboard.  It is my work computer, not my fave set-up.  Yesterday, I may or may not have attempted to clean the keys with a damp rag and wahla my key strokes are not anything like the keys they represent.  I have finally gotten into 'safe mode' but I cannot key in my password to reset or restore anything.  UGH.  After 12 hrs, it did work for long enough for me to draft 1 line of an email and then it stopped.  I've rebooted/shut down/etc.  The mouse works fine - as does enter apparently.  Please help.  This is awful timing...isn't it always?!  And the talking adaptive keyboard is simply dumb.  I brush my hand across at least 3x a day and the computer barks at me. Shaunti in Chicago

A:X1 Carbon with Adaptive Keyboard -- Key Strokes or Alphabet Not Registering

I am not a fan of the adaptive keyboard either, but some people like it.  It sounds like you got some moisture under the conductive membrane.  Sometimes that sort of thing dries out, but usually it doesn't.  If it really doesn't work, you might try a hair dryer on a low setting.  You might make it worse, but if it really doesn't work, there isn't much to lose.  I have replaced keyboards on those, but it is not a good job for someone who is not experienced.  You start removing things from the bottom, and need to take everything off.  The last part is the keyboard assembly

Read other 1 answers
RELEVANCY SCORE 47.2

I just got my X1 and the left shift key sticks. I can see the spacing on the top side is not the same as the right shift key, so it's physically catching on something. All the other keys feel really good, but that shift is anoying! I've put in for a RMA replacement. Anyone else have keyboard key problems right out of the box?

Read other answers