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4th X1 carbon Keyboard dead after rebooting from A...

Q: 4th X1 carbon Keyboard dead after rebooting from A...

I bought the 2016 version of Thinkpad X1 Carbon 3 months ago and the machine type is 20FB. I had Windows 10 and Arch Linux installed where I enabled UEFI and use systemd-boot as default bootloader. The keyboard died occationally when I reboot from Arch Linux and doesn't have power adapter connected (i.e. use battery). After it happens, the LED light on FnLk button is still on but the keyboard won't respond me for any key I pressed. (can't turn on the keyboard back-light, can't select OS to boot, can't enter BIOS by F1, etc..) However, if I connect a USB keyboard and use that keyboard to boot into Windows, the keyboard on the laptop will fix itself. I think It's not a hardware problem because the windows 10 system can fix the keyboard at boot stage and in Linux when this bug was hit, though the keyboard doesn't respond, but I can still see the keyboard device mounted on /dev. Just for some reason it doesn't generate interrupts as it should. I called customer support several times but they keeps saying they'll mail me a box and I should send my machine back to them. And they claimed it's the only thing they can do. So I came to forum for help. I guess many of you will have multiple OS installed. Did you have this problem? If I'm the only one having this problem, I might really have to mail my machine back. But I definitely don't want to do it as this is my work laptop. The problem is pretty annoying because Arch Linux is my default boot system. When this bug hit, I have to connect a USB keyboard and select windows to boot, and then, restart into Arch. I definitely can't take a USB keyboard with me all the time. I guess there's something wrong in BIOS. If this problem is system related, the keyboard sholdn't stop working on the "LENOVO" screen, but actually I can't enter BIOS using keyboard when this problem was hit. And it's pretty interesting that it only happened when I don't have power adapter connected. Maybe the keyboard turned itself off to save power? And only Windows can wake it up? Below is the details of this problem. It's an email I sent to one customer rep, but received nothing useful in response: ----------------I find out the keyboard issue is not simply a hardware problem. It's more complicated than what I thought. I put details below and please let me know if you want more information to solve this problem: I have Arch Linux and Windows 10 installed in my TP X1 4th computer. The keyboard stopped working when I restarted from Arch Linux ( stopped working since I saw LENOVO logo on screen). The green light on FNLCK was still on but the computer didn't respond me for any key I pressed. (can't turn on the keyboard back-light, can't select OS to boot in EFIBOOTLOADER, can't enter BIOS by F1, etc..) Yesterday morning, I plugged a USB keyboard and booted into Windows 10, the keyboard fixed itself when I saw the windows login screen. And then I was able to use keyboard in Linux and BIOS as well. However, the keyboard stopped working again last night, I used USB keyboard to boot into Linux this morning and found out Linux doesn't fix the keyboard, however, the keyboard device does show up in libinput-list-devices as follows: Device: AT Translated Set 2 keyboardKernel: /dev/input/event0Group: 7Seat: seat0, defaultCapabilities: keyboard Tap-to-click: n/aTap-and-drag: n/aTap drag lock: n/aLeft-handed: n/aNat.scrolling: n/aMiddle emulation: n/aCalibration: n/aScroll methods: noneClick methods: noneDisable-w-typing: n/aAccel profiles: n/a so basically the keyboard is connected to the motherboard but for some reason, it does not generate interrupt when I pressed. And what I discovered is that the keyboard only stopped working when I restart from Linux and I don't have my computer connected to power. To sum up, the keyboard stopped working randomly when I started the PC and my last running OS is Linux and at shutdown time I don't have power connected to the computer. I can fix this by plugging a USB keyboard and select Windows 10 to boot. Windows 10 will fix the keyboard when I see the login window. So I think changing a keyboard as you suggested won't solve the problem 'cause the keyboard is not damaged physically. I hope you can help solve this problem as I don't want to carry a USB keyboard with my computer every time.

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Preferred Solution: 4th X1 carbon Keyboard dead after rebooting from A...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hey all.

I've been using a Macbook Pro 15" for years, with Win7 Ultimate installed. Naturally I have everything just so.. It died a few days ago. I figured it was the SSD, but it was the mainboard or something.

I now have a new Lenovo X1 Carbon, and the SSD from the MacBook Pro is in an ext. USB enclosure. How would the experts recommend that I image the old installation onto the new laptop?

I found this article (Restore Windows 7 to different computer ) but it requires the old computer to be working.

(Please keep in mind the X1 doesn't have an optical drive -- I will have to create a bootable USB key for this process.. Or perhaps it's possible to boot off of the external HD -- I'll check the BIOS)

Thanks in advance..

A:How To: image Win7Ult from dead MacBookPro SSD to new Lenovo X1 Carbon


Do you have a system image for the original MacBook Windows 7 installation?


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 HiI own a X1 Carbon Gen 2 thinkpad and wonder if it is possible to replace the current keyboard with a X1 Carbon gen 3 keyboard (with proper mouse buttons), or if it will not fit?I have tried to check the manuals and the connectors seems similar although some things, such as the fingerprint reader, seems different. I have no problem "loosing" the adaptive keyboard and fingerprint reader if I can have all the functionality of the keyboard and trackpoint on the new "keyboard" (i.e. the gen 3 frontpanel).

A:X1 Carbon Gen 3 Keyboard on X1 Carbon Gen 2

I am interested in this exact topic as well. Looks like the Gen 3 keyboards lack the adaptive keyboard - that clear stripe on the top that changes. The FRU for these X1 Carbons seem to be the whole keyboard, adaptive part, trackpad and bezel - they go for 150 USD or so. Problem is we don't know if it will work given the model year differences. A nice alternative would be just to replace the trackpoint. They came close with this one, but it is no macbook in terms of tactile feel of the pad. I really am having a hard time with it and it's been about a month.  Lenovo please help!

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hello, i must change my keyboard because the water, so i serached almost internet and i don't see any keyboard for my model ?? WANT TO KNOW THE PRICE ? AND ALSOO SHIPPING TO QUÉBEC CITY ?Any one here to help me please Thanks?? PAR

A:Replacement keyboard for my X1 Carbon

I am not certain I've identified the part correctly, but this looks like the French Canadian keyboard for the X1 Carbon Gen 3 (MT-M beginning 20BS or 20BT). If so, I believe the part you need is FRU 00HT302 or 00HN947 (the two are equivalent, just made by different manufacturers). You should be able to find a supplier online - I'd start looking on the Lenovo site for options in your country (click).

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Hi all, I've had my X1 carbon with the adaptive keyboard for a while now and I've noticed that the adaptive keyboard looks as though the inside of it is leaking in a brightly lit room. I was wondering if this is normal or I need to replace it. And does anyone know if it is possible to replace it? Thank you and I hope to hear your responces 

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I just switched my old, dead motherboard with a new motherboard I just bought. Hooked up everything and powered it on but now it just keeps rebooting after about 7 seconds. I don't really know what is going on. Really appreciate any help.

A:Solved: Swapped out dead motherboard. Pc keeps rebooting.

I figured it out. Something was wrong with one of the RAM slots. Moved to a different one and everything's working good now.

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Dear all, I unfortunately spilled water on the keyboard of my 2nd gen X1 carbon and several of the keys no longer work. As it is out of warranty, I was hoping to buy the parts from Lenovo and fix it myself. Can somebody point me in the right direction as far as which parts I'll need to replace and what the part numbers are? Thanks!

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Hello! I have bought lenovo x1 carbon (first generation).Suddenly I found out, that its keyboard does not support detection of even TWO keys pressed simulanteneously. For example, key combinations:  s+x, d+c, f+v, j+n cause "beep" sound. It seems really strange for me.. Usually keyboards support at least 3 keys pressed at the same time...Is it normal for x1 carbon, or the problem is with my notebook?  Thanks!

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We've purchased about 2 dozen 4th gen x1 carbons, machine type 20fb, and have been having some intermittent keyboard issues with multiple laptops.  At least 3 different units have had problems where the keyboard doesn't seem to work at all.  After power on, we press F12, F1, or Enter to try and access different functions, but they have no effect.  Once windows loads, we still can't type anything.   The first time my tech ran into this, he rebooted a few times and was still experiencing the same issue, he set the laptop aside for me to look at.  When I turned it on, they keyboard was functioning normally.  Later, after loading our image on the computer, he was preparing to deploy it to a user when the keyboard stopped working again. I fired up a new laptop this morning, fresh out of the box, and had the same issue, a non-functional keyboard.  In this case at least, the touchpoint/touchpad didn't work either.  I rebooted, tried to get into UEFI config, and after a couple of more reboots I tried pxe booting, but nothing I pressed on the keyboard seemed to help.  I turned the laptop off and put a note on it that it had a bad keyboard, but when my tech came in and turned it on a couple of hours later, they keyboard is working fine.   I've got one in front of me right now that was working this morning, but now the touchpad/point aren't responding.  Keyboard is working though.  L... Read more

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The problem is with the first line of keyboard. Functions such as "Alt + F4" do not work. The microphone LED does not light, nor can disable the Wifi from the keyboard or open the multitasking or busquedad from the function keys.I updated the keyboard driver to the most recent but nothing, still does not work. Somebody could help me?sorry for my English, I'm not from USA. ?

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Hi,  I've had my x1 carbon for a while nowand my adaptive keyboard just stopped responding out of the blue. I'm running 64 bit Windows 8.1 Pro.I've downloaded all the necessary drivers but still hadn't fixed anything.I'd really appreciate it someone had a solution to this. It's really inconvenient for me because this laptop is my dailer driver.  Thanks in advanced    

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I cleaned the keyboard of my X1 carbon today, which inevitably involved pressing  all  keys on the keyboard randomly. Immediately after the cleaning, the speaker can't produce any sound. Headphones work fine. I checked the sound option in control panel, and everything seems to be working normally. The green bar that shows the changing volume of speaker perfectly respond to the system and browser, except no sound is actually produced. It also shows that the sound card is working fine. Does that mean that my speakers are broken? Is there any way to tackle the issue or check the status of the speaker? Thank you. 

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For some reason, I cannot get the backlit keyboard to work on my new X1 Carbon Touch.  It lights up upon powering up and then will not turn on no matter how many times I hit the space bar.  I don't see an option to enable/disable anywhere either.  Am I missing a driver?  Thanks in advance.

Go to Solution.

A:X1 Carbon Touch Backlit keyboard not working

Hi, architect7
Be sure to hold the Fn key while pressing the Spacebar to turn on the backlit keyboard. If you have already tried this to no avail, then I would recommend checking some BIOS settings. To enter BIOS, reboot the machine. When it is powering back up and you see the Lenovo splash screen, tap the Enter key repeatedly. A menu should appear. When it does, press F1 to enter BIOS. Once here, navigate to Config ? Keyboard/Mouse and check the settings of Fn and Ctrl Key swap and Fn Key Lock. For purposes of this test, make sure they are both set to Disabled. Once done, press F10 to save and exit. The machine should now boot normally. Log in to Windows and try to activate the backlight again and see if that works.
Best of luck,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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I cleaned the keyboard of my X1 carbon today, which inevitably involved pressing  all  keys on the keyboard randomly. Immediately after the cleaning, the speaker can't produce any sound. Headphones work fine. I checked the sound option in control panel, and everything seems to be working normally. The green bar that shows the changing volume of speaker perfectly respond to the system and browser, except no sound is actually produced. It also shows that the sound card is working fine. Does that mean that my speakers are broken? Is there any way to tackle the issue or check the status of the speaker? Thank you. 

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On the adaptive keyboard for my x1 carbon I always keep the function keys as a default since I spend the majority of my day in PPT and excel.  Unfortunately, I am always hitting the settings button because it is next to the backspace button and this triggers the settings screen to takeover. Can I somehow disable this from happening all the time? 

A:Carbon X1 Adaptive Keyboard Settings Always Pops U...

Hi Liveman,
Welcome to Lenovo Community!
I?m sorry to hear that you are facing the issue with Adaptive Keyboard on ThinkPad X1 carbon.
The Adaptive keyboard requires the Hotkey software AND the Lenovo Power Management driver to be installed in order for it to function properly.  Both can be downloaded from Lenovo's support site.
Please download Adaptive keyboard deployment guide for further assistance on setting up keyboard.
Adaptive Keyboard Deployment Guide
Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
Hope this helps!
Best regards,

Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Does anyone have a solutions to getting the FN camera button connected to the Lenovo Settings program from the Microsoft Store in Windows 10?  Since upgrading to Windows 10 when pressing the camera Adaptive key I get an error message that this key combination opens the Lenovo Setting Program.  You do not have the Levono Settings Program installed on your computer.  Well it is installed.  I have installed  the latest Lenovo Hotkey package, Dependency package etc and have never had this button work since upgrading from Windows 7 PRO.  All other buttons function as expected. X1 Carbon 20A7.Any ideas?? 

Capture.GIF ?41 KB

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Hi all, I accidentally dropped my x1 carbon 3rd generation on the floor and since then the screen stopped working. I connected it to an external monitor, it boots fine and everything runs normally. However, I can only see the backlight working on the laptop screen. Would replacing the LED panel solve this issue or could the issue be somewhere else? Thanks for any insight! Meson

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Hello! Since I just started to use this laptop recently, I noticed something weird when pressing "space" button. It is often very loud compared to other buttons and I started to look a bit closer. It seems, that if pressed down from the middle or lower part of the "space" button, it somehow rubs against the frame and feels a bit stuck. It depends on the direction, but I feel it's something that should not be there. Has anyone else experienced it? Also when looked close, it seems that frame under "space" is a bit curved. Laptop definately has not had any falls or bumps, so it has to have been from the start. Interesting that user before me didn't notice it, because it is very noticeable. Any thoughts? Also how to act about it? I also link a short video for demonstration purpose: https://drive.google.com/open?id=0B8f8wN1bZI3KVE03Q2lNazRyZm8  Thank you in advance for any input on this!J.

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I have recently re imaged a X1 carbon. The back slash has now become a hash which is annoying.  I have changed all the settings on the keyboard to United Kingdom and date/language/region etc but its still showing as a hash. Whats the fix for this? Thanks, 

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Took my X1 Carbon on vacation with me in Thailand.  Used it once.  Tried to boot it the following morning and a message about something missing - in courier font without a screen driver.  Now it will not boot even into just the bios.   Press the power, and the power button lights up, the keyboard function selection is active and can be toggled through, the keyboard can backlight, but nothing else.  Then a short time later it shuts down on its own.  I have tried powering it on and using a paper clip to press the reset button.  Any ideas?

A:X1 Carbon (20A7) No Bios, No Boot, keyboard lighte...

Is your warranty still active?  This would be a good time to use it.

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Hi all,
I restarted my laptop the other day and when it came to the logon screen my keyboard wouldnt work, i tried everything i could think of (which included the Fn keys) but to no avail so i decided to re-boot. Imagine my surprise when it came to typing my name into the machine that the keyboard wasnt working even though xp recognised it as a UK keyboard. The next thing i tried was to re-boot with Ubuntu and surprise surprise everything works including the keyboard, would any one have a clue why when i boot up with XP my keyboard wont work??????????????????????????????????????????



A:trouble with keyboard while rebooting xp

is it a USB keyboard,,,? if so have you tried a PS2 keyboard to see if it also will not work??

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Hi there, my apologies for any waffling but I am very new to this forum help lark and will try to make sense of my problem. I appear to be suffering with some nuisance file that when woken closes my pc down and then automatically reboots, upon rebooting the keyboard does not respond to any keystrokes, the mouse functions but invariably before you open any software to try and check the problem by mouse operation the pc closes and reboots again and if left on will continue to reboot after random periods of time.

If I interrupt the loop and leave the computer off for some period of time it will work apparently normally, I couldn't tell you specifics it's been a couple of days since my last fight with it and as I'm writing to you it seems to be working fine at the moment (the external drive is off).

I had experienced the problem before though I thought it had been cleared, but seems to have re-surfaced during an Avast anti-virus deep scanning of an external esata drive with my archive files on it.

The comp' uses XP, is a few years old now but having checked inside does not appear to be suffering from excessive dust build-up or over-heating (chance would be a fine thing as its freezing here in the UK).

As well as Avast I currently have loaded to try and clear the problem (to no success) Spy-Bot, Spyware Terminator and windows defender, if anybody can give me an indication of what I might be suffering with it would be appreciated, regards

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I read the posting of someone who was having similar problems, but there was no sure answer. I think I have come closer to figuring out the trigger, now if someone can help me pin it down, then figure out how to fix it next time it happens. I believe that somehow the bottom of my hand is hitting a combination of keys in the lower left corner of my keyboard and it is disabling my keyboard(maybe alt or ctrl + something else). I'd like to figure out what I'm hitting and how to undo it. The only way I know how to correct it at this time is to reboot. Any ideas?

A:dead keyboard

Nothing you do would make it go dead besides it just wearing out, fluids spilled on it, plug on back of the computer loose, cord bad, etc. Pressing keys would not do it. Keyboards are kinda made for the keys to be pressed without the keyboard going dead unless it goes bad.

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Hello, I would like to know if it is a hardware problem of the keyboard on my Acer AspireV5-571P, only some fkeys are working and the numpad enter iis working I already tried the following:
Reinstall keyboard drivers
Reboot computer
Remove battery
Windows actualisation
Tried with a live USBLinux and the keyboard isnt working in Linux too.

Is it a hardware or software problem? Thanks !

A:Keyboard is dead???

anything spilt on it

if not try an external keyboard and the windows on screen keyboard

control panel ease of access - on screen keyboard

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While typing in works I inadvertently entered an unknown combination of keystrokes which totaly killed ally keys on the keyboard. I believe one of the keys was the alt key.

I have had this problem in the distant past, but do not recall the remedy.

any thoughts?


A:dead keyboard

shrgood said:

While typing in works I inadvertently entered an unknown combination of keystrokes which totaly killed ally keys on the keyboard. I believe one of the keys was the alt key.

I have had this problem in the distant past, but do not recall the remedy.

any thoughts?

ShrgoodClick to expand...

Pressing random keystrokes won't screw up a keyboard. In windows, certain keystrokes can turn on windows sticky keys. To turn this feature off ctrl+alt+shift keys, or go to the control panel in the accessabilities options and unclick sticky keys option.

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I have a laptop ( win xp home) that will boot up but the keyboard will not work , The mouse works but nothing else I reloaded the drivers for the keyboard but it still did not work . Any Ideas out there?? Thanks Joe


Welcome to TSG Joe! You've posted in the wrong forum and I've requested your thread be moved to the proper forum for a proper answer! Take care! angel

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A new fairly new HP laptop, and a couple of times recently when I leave it for a while and it goes into hibernation, when I come back to it everything opens fine and I can move around to where I want to go, but when I try to type, the keyboard is dead!! Nothing!! Screen is fine, mouse works, touch pad works but the keys are dead!! I've tried everything I know but it is simply dead!! Only thing I have found that will get it back into operation is to shut down and re-boot. This is time consuming and really aggravating!! I even tried a "System Restore" to date before it happened the first time. No help.

Any ideas on what causes this or how to prevent it will be appreciated. It's not consistent, so I hesitate to take it back to the store until I can reproduce it.


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I have the same problem as some others on this site. A brand new Spectre x 2, out of the box, and the keyboard won't work.  Mousepad is fine, I've got to the third screen in setup, and  I can't enter the network key, So, I skip it and then can't enter the computer name and password. I've tried turning it off and hitting esc when it restarts, but there's no setup screen. I've tried detaching and reattaching the screen but no difference. To say I'm unimpressed is an understatement. Hope someone can suggest a way forward.

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My wife was typing an e-mail on my son's computer and the keyboard just stopped working. I went through all the troubleshooting exercises and it still doesn't work Would a keyboard just crap out all of a sudden like that? I should probably mention that it is a laptop computer.

A:Keyboard Dead?

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Usually while surfing the web with my mouse, the keyboard goes dead. It does not work on or off the internet until I totally shut down and reboot. This did happen once while using my word processor. Restarting the computer doesn't help, only when completely shut down and then reboot will the keyboard work again. I have tried 2 different (new) keyboards, and the problem persists. All connections are solid.

I am running Windows 95 on a CTX 266 computer. Hope someone can help.


A:keyboard goes dead

Good move with second keyboard, my first thought.
How about the driver. If you the 95 setup disk, Go to device manager and remove driver and reboot. Windows will detect new key board and you will be prompted to insert win 95 disk.
Worth a try?

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Hey, Just bought a new keybord, logitech g810. plugged i tin and it worked fine, downloaded logitech gaming software and it told mei needed to update the keyboard. Told me to unplug and replug the keyboard to start the update, but i did and nothing happened, and now its just dead. tired different usb ports with the old and the new keyboard and they are not broken, tried rebooting and tried to find the g810 in device manager but i cant find it.

Plase halp!

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Hello everyone, new here and hope I can get some help. Ive looked around here a bit and searched some but without much luck.

I have a Dell Inspiron 600m with windows XP (still under warranty) that has been very problematic.

The last few months have presented a whole slew of problems, so to keep it short i have reinstalled windows, started fresh and have used adaware, spybot and avg to get rid of a whole bunch of viruses and spyware.

Now, the keyboard won't work. It went from working, to spitting out dashes, equal signs and smilies and bringing up the help window for whatever program i am running, to simply nothing.

As far as i can tell all the software and drivers are up to date, and there appear to be no other problems

Its never been dropped, HOWEVER, a couple months ago (yes i know i sound like an idiot) i got a little big of orange juice on the keyboard...the start of the problems (many of which in the beginning i left out). Cleaning the keyboard seemed to work for some time, but recently its been acting up again.

during startup there is a lot of beeping, similar to what would result from a stuck key, but no keys appear to be stuck, and the computer seems to recognize the keyboard as fully functioning.

Any thoughts?

I hope I gave you all the info you need, and i appreciate any insight you can provide,
thanks in advance

A:dead keyboard

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First I will say that my desktop has an extended warranty.

The desktop was behaving fine last night, and this morning, the keyboard appears to be dead. No lights glowing on it. I don't recall the connection in the back if it is USB or ??

Could it be mechanical or should I try a System Restore to yesterday or ??

Just wondering where to start to fix this ASAP.

Thanks in advance for any replies

A:Dead keyboard?

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Hello, I'm having trouble starting my 260. Im using the hard drive decryption and therefore need to enter password before booting. Once in a while, the keyboard refuses to work directly After a restart. backlight comes up during the first second. But at the password screen it just doesn't respond. I have to plug in an external USB keyboard to enter the key. After that it starts and Boots into Windows where the internal keyboard is working again. I am suspecting the keyboard disabeling mechanism when you put it into Yoga mode, because the error seems to happen more often when the keykeyboard is folded away. Do you have any suggestions how to resolve the issue? Im on a business trip right know and can't use the Laptop anymore due to no avaliable keyboard. Best regards Martin

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Splashed water on my keyboard, now it is dead. After air drying 3 days I have taken it off and I see no moisture but I air dried everything  with hair dryer on cool.  Touch screen functions prefectly well. Device manager says keyboard ok.  Is there a way that I can remove keyboard and test to see if it is the problem? For instance can I check for continunity with an ohm meter?  I really don't want to buy a new keyboard and find the old one is not the problem but something in the electroniics.

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the keyboard is partially not working on the right side. not wet no dust. also it works just as i open the on-screen keyboard then stops again so software?thanks 

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Hello. Thanks in advance for your expertise.

Recently my mouse and keyboard have stopped working. I am running Windows XP Media Center Edition on a Dell Dimension machine. When I reboot the machine (using the button on the PC) it loads up and gets me to the user selection screen but I can't do anything at all. Here are a few notes that should help:

I have tried hooking up multiple keyboards and mouses. None work (so I know it's not an issue with them as they work fine on my laptop)
I only have USB connections, no PS2 connections on my PC at all so I can't try a PS2 Mouse or Keyboard
I have tried ONLY plugging in the mouse or ONLY the keyboard and neither work
The Optical mouse lights up for about ten seconds then turns off if I unplug it and plug it back in. Even with the optical light on, the mouse doesn't move on the screen.
While loading, at the Dell screen where it says "Press F2 to enter Setup" the keyboard still doesn't work. So I can't get into BIOS nor can I start the machine in safe mode.

So here are my questions:

What do I do about this?
Can I install either new USB inputs or PS2 inputs without being able to use a mouse or keyboard or even load Windows (can't get past user/login screen)?
If I need to reload Windows, how do I get the data off of my harddrive?

THanks again,

A:Dead Mouse and Keyboard - help

Reset the Bios from the Motherboard


Power cord out
Hold in the ON button for 30 secs, dispersing internal power
Side cover off (who knows, some of the Dell's are hard to work this simple part out)
Take out (remove) the button battery (there's a small clip top side)
Locate the reset jumper, and move it to pins 2 and 3 (it's probably in pins 1 and 2 at the moment)
Wait 10 secs (no need really, but good time to rest )

Then put the jumper back (ie to pins 1 and 2)
Put the cmos round button battery back in
Put the power cord back in (and everything else)
Wha La :grinthumb

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I searched a bit and cannot find a similiar problem,
after a power outage in our area the lights came back on,but the comp room did not.the outside breaker was blown,reset.tried to start my comp(it is on a powerstrip surge protector) and the lights will light up,the fans will start.but no video or my usb lighted keyboard will not light up or work.

I took out side and evicted a commune of dust bunnies,and replugged connecters.still nothing.
I replaced my motherboard with somthing similar I had a AMD a64 X2 5200+ chip on a gigabyte m59sli motherboard.and replaced it with MSI AM2+ motherboard with similar specs it still did not work.reinstalled old MB.I checked all my voltages from the power supply with my dvom and noitheing was out of spec (on all leads).
I dont want to keep throwing parts at it .is there any other thing I can check for?

Hope I described my problem enough.
and thanks in advance

A:Dead comp,no usb keyboard and vid

It's a good chance the power outage took out the Motherboard and or HDD, maybe even the PSU.
Remove the HDD and put it on another computer as a Slave or with a USB Adapter, this will test the drive and you can at least save any files off of it. Replace the PSU and unplug everything but the RAM, does the computer Post? If so, then start to add each individual part until you find one that won't let the computer boot.

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Church lady decided to install Windows Live care on the HP XP machine.
Decided to delete Norton files since they were "old".
Now the computer goes thru boot process and looks okay, but no keyboard or mouse. Can't boot emergency boot cd or recovery cd as the bios is not set to allow cd boots. Can't get into Setup to change boot options, since F1 key is dead. Haven't tried boot floppy yet. Any ideas how to recover from this/why kb and mouse are dead?

A:Keyboard and mouse are dead

You need the drivers of the keyboard and mouse which you should be able to find in the website of the laptop brand with model. If you cant find the web or driver and have any other query dont hesitate to contact. My email is [email protected]

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I have a problem. Its all fine during POST, no "keyboard not detected" msg

appearing, but I cant press delete or any other keys to get into BIOS setup.

Keyboard's "Num Lock" lights do not flash. Windows will load but both the keyboard and mouse is dead. Tried other keyboard with the same result. tried the keyboard on another PC - works fine.

Previously the windows had a pci.sys error - "pci.sys not found." ive transported the HD to another PC and reformats the HD, and installs a fresh WINXP on it. Windows now loads fine on the new and old PC, but keyboard and mouse is dead on the old PC.

Have a USB adapter for keyboard but same result. tried the USB ports, both 2 ports on back of PC, and 2 other ports on casing (front). So i guess shouldnt be a problem with the ports, because ive just changed the casing to new and the front ports are fresh,never been used.

System details:
AMD duron 750MHz
mobo EPOX EP-8KTA2
PS2 keyboard with USB adapter.
ps2 mouse.

some guy suggested flashing the BIOS, but i do know how to that when i cant get my keyboard and mouse to work.

maybe, and just maybe, my PS2 keyboard and PS2 mouse ports are broken and the USB keyboard setting in BIOS is not enabled. then how?

any takers?

feiz kronfeld

A:Dead : Mouse and keyboard

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Fantastic, I have been running wn2k with no down time 4 a year and just when I need most, silly me decides to find out why some of those extra "helpful" net/media buttons on my cheap keyboard by asking 2K for the appropriate driver.

It warns me but I say OK and restart and POOF! no mouse or keyboard. Locked out. No kersor and I cant even press caps locked to show lite. (both work fine in my 2nd partition under 98)

The driver I picked was just the Micsoft enhanced (similar) kB I think.

Have tried Safe mode, Last Settings saved, Nope!

Tried dif keyboard, as you do, and no change.

Have read a couple of dif posts some saying remove Bios Battery for 5mins, others saying boot in DOS and bla bla...Im no good in DOS. (willing to keep trying)

Alot of the posts also say Logitec mouse was problem but dont have 1.

Can anyone direct me to something they may remember in this field.

Or can someone explain how I might fix using 98???????

Much appriciated, urgent work to finish.


A:Keyboard + Mouse dead

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My keyboard SK-2028 is dead . I could not login . Plesae help! Kiet Vo

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When waking system up from sleep state with knocking USB keyboard key - sometimes (pretty frequently) the system wakes up but the keyboard is deadlike - cannot type logon password, cannot ALT-CTRL-DEL, nothing.

That never happens when waking the system up with power button.

Any idea what is wrong???

A:USB Keyboard sometimes dead after wake-up

hello and welcome to the forums i had the same problem(Keyboard not resuming pc from sleep) and i solved mine by changing the the usb settings in power settings.

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Hi Guys

Whist I was using notepad at home to write something I found that the following keys on my laptop are dead r, u,y, 2,4,and 0. virtually all the computing I have done in the last few days is general browsing for television listings and email. I use use notepad for wordprocessing beacuse its quick.

I have only tested out the lowercase alphabet and the set of numbers, but not the full set. I am using another computer from a different location to type this posting. My keyboard is a standard Sony laptop qwerty keyboard.

I have a Sony Vaio laptop, WinXP Pro, 512Mb RAM. I have checked for viruses, fierwall and ran spybot and the laptop appears to be clean. I rebooted with a restore point from a couple of days ago when I know everything was working and it still made no difference this morning. The keys are still dead. I cannot check the keys with an external keyboard to compare becasue I do not have a spare one. I will try to get one.

In the meantime if anyone has suggestions it would be most welcome.

May I add I was helped out by you guys ony a few days ago when my external USB hardrive suddenly became inactive and the problem was solved by a 'USB drive cleanup'

Many thanks in advance.


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In the middle of typing in a URL, the keyboard on the laptop went dead. Rebooting did nothing. Plugging in an external keyboard did nothing. Removing and reinstalling the driver did nothing. It doesn't work in the dos window either. (that was suggested) and I cannot get it to work prior to windows opening, like I was trying to get into the bios. Both the touch pad mouse and the external mouse operate correctly, but none of the keys.

I was thinking of erasing the disk and installing a new version of XP Pro that I have, but I might not be able to complete the install because I might not be able to type in the registration numbers.

Any suggestions??

A:HP Laptop Keyboard dead

If it will boot from a floppy first - try reloading the bios defaults, setting the floppy as the first boot device and then booting from a floppy boot disk - if it still doesn't work you've probably got a hardware problem. (if a floppy is out of the question then try 'safe mode command prompt')

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