Over 1 million tech questions and answers.

How to escalate and file complaint

Q: How to escalate and file complaint

Read other answers
RELEVANCY SCORE 200
Preferred Solution: How to escalate and file complaint

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 54.8

I brought laptop on 10/8/2015 with an issue on the screen as it was blinking like horizontal white lines or the screen goes black and come instantly many times for couple of seconds and increases with time, and when i contact my supporter (http://www.arab-computers.com/) the ones whom i brought the laptop from they took it for a month to replace it cause it was in the -14 days- but they gave me the same laptop again but closed like brand new and i have nothing to prove it and i knew it cause it got the same issue and i discovered it after couple of days so i went back to them and gave them the laptop with the same issue they took more than 3 months to fix it and this time when i used it there were the same issue of the screen and also a new issue that the setup of the windows is not genuine as i bought it with windows license so i took some while to go back again to them and they took it for 1 month but this time they took it before warranty and handed it after but i got it back with they same issue and it is not fixed!!! what should i do? 

Read other answers
RELEVANCY SCORE 54.8

I sent my under warranty laptop in to be repaired.  The two pieces were coming apart and the cdrw needed repaired.  They had it almost a month.  This man would call me from time to time but I couldn't understand half of what he said.  He called to tell me it coudn't be fixed and that he was giving me a coupon for $250.  They broke the screen and sent it back to me completely destroyed.  Should they not give me a brand new laptop to replace the one they destroyed?  This is absolutely rediculous!  It's beyond belief!  If you destroy someones property shouldn't you be obligated to replace it?  I will never buy an HP product again and I will make sure everyone knows of my experience!

Read other answers
RELEVANCY SCORE 54.8

I am beyond stunned.  I purchased a new ENVY dv7300 Intel Corei7 quad core with a top graphics card.  I received it 3 days ago.  The keyboard is not flush.  It hits the screen when closed.  I contacted HP support through live chat and was sent a link for a service manual and they told me to fix it myself.  I could not believe this so I called HP.  After being transferred 5 times, I finally spoke to a "supervisor" who told me I would have to purchase another laptop and then return the first, defective one and wait for a refund.  They would not send one and just allow me to send the defective one back.  This is within three days of my receiving the laptop.  When I asked where it says in writing that if someone receives a defective product, they have to buy another, then return the defective machine for a refund.  I was told that "it is how HP does business. It is not in writing." When I explained that this is illegal to not inform a buyer of policies (I purchased the laptop at HP.com), that they were changing the terms of the purchasing agreement,  I was told again that it is how they do things.  I am so disgusted by this.  I could have returned the defective laptop and wait for them to build a new one, and send it from China, but I would be without a laptop until they received the defective one back, then made a new one, then wait for 5 to 7 days for it to arrive.  If someone buys a car that has a probl... Read more

A:How do I file a complaint?

I have raised your post to the appropriate team for review.  Someone should contact you via private message in these forums, but it may take up to two days.

 

Private messages can be checked by signing-in and selecting the envelope icon at the top of the page.

Read other 4 answers
RELEVANCY SCORE 54.4

I paid for an Inspiron 5755 on Dec 12, 2015 ... I had problem the first day with it and complained within 10 days
it took 5 months for an agent to tell that I had to ask within the first 30 days to get a new replacement .. so they would only provide refurbished ones
since then and until today, I have sent a laptop back at least 5 times and had more that 6 motherboards and touchpad ... the touchpad problems are the same on all of them
on top of that, my rep says nice things in emails but, basically, called me a liar twice on the phone
at times, she would not respond to emails until I filed a complaint with Better Business ... at least she responds to emails but nothing is better
I sent my last laptop back to Dell as it too was bad ... FedEx confirms that Dell got it back but my reps will not tell me its service tag even though I have explicitly asked for it more than 6 times in the last 7 days
my rep says that I have to file a police report but she refuses to tell me if I sent it back or not
this has been going on for over 10 months and I have literally lost hundreds of hours installing/uninstalling systems, files & software ... on top of that, I have lost hundreds of dollars in Internet subscriptions that I can use
it is a disgrace that a faithful Dell customer has been treated this way ... I have 4 other Dell laptops that I now use and don't have any complaints about them ... but I am already frustrated by Dells reps and failure to give me what I paid for 10+ months ... Read more

A:How do I file a formal complaint?

If you sent it back with a Dell RMA, you have an email that indicates the system details and the tracking number.  That's all you need.
If you sent it out on your own, without an RMA - contact FedEx.

Read other 1 answers
RELEVANCY SCORE 53.6

My warranty was up for my laptop in October of 2015 and I did not want to really complain especially now since it is months after the fact. Over the first year that I owned my laptop I learned that the trackpad was defective. No problem since I just had to send it in. I did and when I got it back I learned that nothing was done with it and so I had to send it back a second time. I got it back and just after my warranty expired the trackpad no longer worked and I have had to use an external computer mouse ever since. It has just been frustrating that I cannot use my touchpad and that my computer has never been truly fixed. I take very good care of my laptop and I know for a fact that the touchpad is still defective. Does anybody know of anywhere I could complain directly to the company or if I should not complain if it is too late after the warranty.

A:How Long Before It is Too Late To File A Complaint?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 53.6

I was talking to a rep in the technical support and he didn't even hear me out , he just refer me to some phone number and hang up the chat without any option to even reply , awful service .specially when i have an issue with my 2 old days laptop !!

Read other answers
RELEVANCY SCORE 53.2

Hi, does anyone have an HP US phone number where I can contact HP customer satisfaction department. I would like to file a complaint against tech support for continuing to lie to me for 2 weeks now? I already have the 800-474-6836 number and that is where I have the problem. I called to get help with my non-working printer and it was diagnosed that it needs a new printhead 2 weeks ago and since they are shipping the printhead overnight. I spoke to 5 supervisors since so far and every day I am promissed that the printhead is being shipped that day. So far there is no change on the status on HP website and there is no tracking number. Thanks AL  











Solved!
View Solution.

A:Need HP phone number to file a complaint against HP tech sup...

alrahhal,This maybe of help.Forums are a venue for consumers to ask questions, and hopefully receive an answer. Nothing is guaranteed in a public Peer-to-Peer venue. Although HP employee's will drop-by to lend their expertise, they are acting as a private citizen, and are not representing HP. 

Read other 10 answers
RELEVANCY SCORE 48.8

My laptop has been in repair for over 3 weeks.  I received an email stating that they were going to charge me for the repair because the laptop was damaged.  It was not damaged when I sent it and the faulty screen should have been covered under warranty.  A case manager called me once and left a message and sent me an email.  I have called the case manager no less than 6 times and sent a couple of emails.  How can I get in contact with someone??? 

Read other answers
RELEVANCY SCORE 48

I purchased a AIO IDEA CENTRE 700 a few months ago.  We get it home, set it up all is good.  Then there was an issue with the operating system so we were instructed to do a factory reset, well the reset started and then crashed and gave memory errors spamming the screen (during the bios screen).  Ok, no problem there are issues sometimes with hardware (hard drive, memory , etc...) we can live with that.  They send out a tech and state he will contact us in 3 days, well it was about a week.  He shows up, replaces the motherboard and then cannot get it to boot up in to windows either and states they provided the wrong motherboard so the touchscreen will not work and that the hard drive and motherboard will probably need to be replaced but that is not his call, he just knows it will not work. I call back up, we go through the monkey games of turning on and off the computer, removing power, etc... when none of that pertains to the issue.  After a long long... call again they state they will send the correct motherboard and will send a USB drive to restore the OS after he installs the motherboard.  I ask how long and they stated 3 days.  Fast forward over 2 weeks, the tech finally calls but the USB drive did not arrive.  UPS delievers the USB drive we call the tech back, he states he will be there today and as time passes it is now past 9PM, no word from the tech but I get a nice email stating the work is completed by the tech!! WH... Read more

Read other answers
RELEVANCY SCORE 47.6

I started this topic in the Windows Vista Forum. Here is a link to that post:http://www.bleepingcomputer.com/forums/topic374703.htmlOK,!, Sorry to report this but here we go.......Last night I bought and registered my Pro copy of MBAM. Registered it on the computer then set up and ran the program. I also disabled my Ad-Aware live watch. This morning I was working with my investment programs and reading the news on the net, the machine stopped responding. It would not respond to anything, even the old control, alt, delete trick. Everything was locked. The only thing that worked was if I clicked the start button I could click on "Shut Down" which I did. After about 15 minutes the screen went black. That was about 4 hours ago, the delay in posting here is only due to family obligations. Now all I have is a black screen, I can see the mouse cursor but only after i move it the mouse, kinda like its in sleep mode under the black screen. The power button on the tower does not respond. The only other thing that I did last night was to check the disc defragmentation using the Administrator Command Prompt,(right clicked and ran as Adm.) It reported no bad sectors in either the D or C drive, so I did not defrag. I have been searching for the back up disks I made over two years ago but I must have hide them pretty good because I can't even find them. Thats about it.Thanks, Tommy

A:Problems escalate to black screen.

Have you tried to power off the computer (take out power cord) and power it back on? Does it boot up normally if you do so?

When tapping F8 on boot up, do you see the "repair windows" option in the Advanced Boot Options Menu? Or do you have a Vista install DVD?

Read other 58 answers
RELEVANCY SCORE 47.2

Hi,

I'm getting this "cannot find file" complaint from windows.
Cant figure out what to do about it.

It comes up at every start.
Its very annoying, any help to get rid of it would be welcome.

John
 

A:How do i deal with this "cannot find file" complaint from windows ?

Read other 16 answers
RELEVANCY SCORE 47.2

Hi,  Its been a very bad experience with the lenovo laptop that i bought 6 months back. Right now its in broken condition and the irony is I neither dropped the laptop nor any accidental damage that has ever happened. It is just an outcome of daily normal use that the hindge and the laptop base are detached. Customer care is keep on giving the excuses that its due to accident or something without any proper analysis. Its purely a built quality problem and i feel like i have been betrayed by wasting my hard earned money on this. Totally a flop show. Please look into this ASAP. ThanksShashank Gupta

Read other answers
RELEVANCY SCORE 46.4

Arbor Networks released global DDoS attack data for the first six months of 2016 that shows a continuing escalation in the both the size and frequency of attacks.

Arbor?s data is gathered through ATLAS, a collaborative partnership with more than 330 service provider customers who share anonymous traffic data with Arbor in order to deliver an aggregated view of global traffic and threats. ATLAS data has also been utilized recently in Cisco?s Visual Networking Index Report and the Verizon Data Breach Incident Report.


Full Article. DDoS attacks continue to escalate in both size and frequency - Help Net Security
 

Read other answers
RELEVANCY SCORE 39.2

Dear all.....can anyone one tell me how to log complaint of my desktop

A:Re:Complaint log

Customer Care for USA customers:
en.community.dell.com/.../default.aspx

Read other 1 answers
RELEVANCY SCORE 39.2

complaint about your HP product: HP ENVY x2 13-j001TU NB PC with serial number: [Personal Information Removed]Re: HP complaint case:4772303157-471/Repair delay . I'm very upset , I bought that staff like a Year ago, 11 June 2015 in Australia, luckily I'm travelling around the word, on my second month after bought it, doesn't battery work, it was death, so I can used right as I bought it. Anyways "the global warranty " ( THATS MEAN FOR ALL THE WORD WARRANTY ) it doesn't exists , I was in my home town in Argentina and I didn't get a positive aware from all America all, they say " the part that you need is in Asia" , really far away and nobody say nothing, very sad and unprofessional.I arrived to Auckland 27 of March with a hope to have any positive answer, I called to Dinesh B K from HP Customer Relations Team and this person say that the "Company /Corporation " gonna "help me" so I send the staff ( pavilion ) to the service centre on 9 th of APRIL 2016 , they say "it's would be ready in 10 days ( TEN DAYS) After a week I get an email ? And I got all of them, that the repair is delay so I should waiting until 16 th of May , and then suddenly a week later I must to wait until 20th of May and now I must to wait till 2nd of JUNE, of June 2016, almost a year, a year sounder of incompetent . Can somebody put your feet on my shoe ? Did I have not patience ? Does anybody have pants. In HP? Do you think is much better and easy to sell bitters candys? You don't help me I feel really sad... Read more

A:Complaint

@ Simoncho

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 39.2

My Pavillion 27" al-in-one stopped turning on (completely dead) at the end of October.  The HP online help took about 3 hours (opening the computer which was not easy since that was an all-in-one, closing, reopening etc..). That did not work. So HP send me a box to ship my computer for repair under warranty. I shipped it October 30th.The shipping of my computer back to me according to my service order is January 5th ( it is still not sure). I called the service center 2 or 3 times and according to them , they dont have the part. An HP computer service center that does not have an HP part does not make sense. Taking 2 months to fix a computer might be allright for a mechanic shop but not for an HP Service Center. I asked for another computer but they cannot do that. The supervisor (or somebody that played the role of supervisor) told me directly that there is NOTHING I CAN DO except to wait. This was the last HP I am buying.

Read other answers
RELEVANCY SCORE 39.2

I, Ganesh Kumar from Delhi, purchased a HP Pavilion Notebook 15--AU003TX, Serial No-5CD62701DR and Product No-W6T49PA#CJ  from HP Showroom M/s Computerland, Nehru Place, Delhi against Invoice No-CLNP/0716/962 dated 29 July 2016 From the day one, my laptop fluctuates with black screen 3 to 4 time continuously. I talked to your HP show room from where it purchased but they said to talk with customer care team. When I talked with customer care executive  and they registered my case ID -4776577111 and committed to send the engineer. Engineer came and tried to resolve the problem with software updatation but could not resolve. I request to him to replace the product. Now, It also having horizontal white lines over a green screen. Yourcompany and sales persons do not disclose company policies clearly with customers before sales, first they take payments at any how after then they raise the invoice with undisclosed policies and also do not provide any warranty card, any guide. It is a totally defected piece and I do not want any kind to repairment. I just want to replace the unit. Please replace this defected piece  Thanks  RegardsGanesh KumarM. 9899643474 

Read other answers
RELEVANCY SCORE 38.8

We want to replace our system as we are having problem while using them.

Read other answers
RELEVANCY SCORE 38.8

OK this thing started popping up last night. I've been reading around and so far I gather there is no silver bullet to get rid of it, but rather running HijackThis and everyone has to delete different things. Am I right so far? Please help...here's the log file:

Logfile of HijackThis v1.97.7
Scan saved at 2:11:54 PM, on 6/14/04
Platform: Windows 95 B (Win9x 4.00.1212)
MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\ENCOMPASS\MONITOR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\OPLIMIT\OCRAWARE.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\OPLIMIT\OCRAWR32.EXE
C:\WINDOWS\SYSTEM\ATIKEY32.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\COMPAQ\INTERNET\WATCHDOG.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\CYB2K.EXE
C:\PROGRAM FILES\BROWSER MOUSE\MOUSE32A.EXE
C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\AT&T\WNCLIENT\PROGRAMS\WNCONNECT.EXE
C:\PROGRAM FILES\AT&T\WNCLIENT\PROGRAMS\WNCSMSERVER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\tapiexe.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\TEMP\ZTV2301\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,... Read more

A:Yet another wupdater.exe complaint...

Hi loozinit

Welcome to TSG!

Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL

O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - (no file)

O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe

O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.addictivetechnologies.ne...cab/fngrbng.cab

Restart to safe mode and delete:

The C:\Program Files\Common files\updater folder

How to start your computer in safe mode
 

Read other 3 answers
RELEVANCY SCORE 38.8

I purchased Win 7 OS online in January and installed it on my daughter's PC with not difficulty. But I was never asked to provide the 'key' that came with the software. It seems to work fine, and MSFT updates are keeping it current.. But there is always a display saying 'This copy of Windows is not genuine. Build 7601.' Is this message hampering the OS in some way? What can I do to stifle this message? If I somehow informed the OS of the key, would that stop it? Thanks.
 

A:Complaint from PC that the OS is not genuine

Where did you buy this copy from?

Post a link if you can.

Since you have a key code, Go to "Control Panel, System". There near the bottom, there should be the product code. If it is not the one you have, click the "Change product code" and then enter the one you have.

If the code that is listed is the same as the one you have, call Microsoft.
 

Read other 2 answers
RELEVANCY SCORE 38.8

I am using dell computer but there was a complaint with the CPU and now it has been solved. Now the problem is my speakers are not working as it should have 2 speakers now i am having only 1 as the other ones wire has been broken. Is there any solution or should i have to purchase the new one.  

A:Speaker complaint

No one can help without knowing what model computer you have and which operating system.

Read other 1 answers
RELEVANCY SCORE 38.8

Bought this brand new in late February, started bluescreening in April which causes me to lose loads of work for university and various clients (I work in design.) Was deemed a hardware problem and Lenovo collected the laptop and "repaired" it before sending it back to me at the end of July. I've been using it sparingly since because I'm off uni and haven't needed it that much. But it's been really slow since I got it back. Then today it blue-screened on me again, exact same error code as last time and I can't find any email address for complaints or support. Totally at a loss about what to do as I go back to uni this week.

A:Lenovo Z50-75 complaint

Hi honeybumble,
 
Welcome to the Community Forums.
 
You may call in technical support to report that you are having the same blue screen issue:
 
0333-777-3991 (National Rate)For Lenovo & Idea products #2
9:00 - 18:00 Monday - Friday
Need additional help with your Lenovo Product? Contact Us!
 
Hope this help answer your query.
 
Regards
 

Read other 1 answers
RELEVANCY SCORE 38.8

I got this e-mail from my service provider. Is this lagit? I have three computers in my home. Using a router. I check them all everyweek or so for spyware, malware, etc. Using Malwarebytes, spybot, super anti spyware,running virus scans, keeping them clean. How can I find out, or know for sure if one of them is in fact infected? Is there a program I can use to test one of my PC'S? Thanks for the help.


Road Runner has received complaints (with data) showing that a computer connected to
the cable modem assigned to your Road Runner account has been used to send mass
quantities of SPAM or UCE (unsolicited commercial email).

After reviewing the complaint data, it appears that your PC may be infected with malicious
software and is being hijacked and used as a "zombie" mail relay (or as part of a "botnet").
A botnet is a network of zombie computers that are infected with code that allows an unauthorized user
to control them via the Internet. These computers can be used to spread spam, launch denial-of-service
attacks against web sites, and conduct fraudulent activities.

The following news link provides addtional information:

http://www.rrsecurity-abuse.com/index.php
NOTE: If you are experiencing problems with the links provided in this message, try copying
and pasting them into the address bar of your browser window.

If you're sure no one has used your computer to send SPAM, then your PC is probably infected
with malware and is actively being... Read more

A:Roadrunner Complaint

  
Quote: Originally Posted by bonkers72


I got this e-mail from my service provider. Is this lagit? I have three computers in my home. Using a router. I check them all everyweek or so for spyware, malware, etc. Using Malwarebytes, spybot, super anti spyware,running virus scans, keeping them clean. How can I find out, or know for sure if one of them is in fact infected? Is there a program I can use to test one of my PC'S? Thanks for the help.


Road Runner has received complaints (with data) showing that a computer connected to
the cable modem assigned to your Road Runner account has been used to send mass
quantities of SPAM or UCE (unsolicited commercial email).

After reviewing the complaint data, it appears that your PC may be infected with malicious
software and is being hijacked and used as a "zombie" mail relay (or as part of a "botnet").
A botnet is a network of zombie computers that are infected with code that allows an unauthorized user
to control them via the Internet. These computers can be used to spread spam, launch denial-of-service
attacks against web sites, and conduct fraudulent activities.

The following news link provides addtional information:

http://www.rrsecurity-abuse.com/index.php
NOTE: If you are experiencing problems with the links provided in this message, try copying
and pasting them into the address bar of your browser window.

If you're sure no one has used your computer to send ... Read more

Read other 9 answers
RELEVANCY SCORE 38.8

I have this problem that i do not know how to solve and what it means.
Everytime I switched on my pc, there will be a pop up saying it is installing... then a pop up saying that the norton virus I have do not have auto protection etc, asking to uninstall and reinstall again, then I need to click ok to close it, and this always have 3 times, after the 3rd time, the norton virus thing only shows. I suspect this is something with the norton virus scan I purchase online, any idea what I should do? I am not sure how to uninstall and reinstall as I dont think I keep the file...?
Thanks.
 

Read other answers
RELEVANCY SCORE 38.8

My name is Swati Bansal. My HP laptop (Product number: F6D25PA, Serial number: 5CB4191STW) has got some issue that its battery is not charging when charger plugged in. I took the laptop to the authorised service centre in Raj Nagar, ghaziabad and they advised to replace the battery. We got the new original battery but the problem still persisted. Again I took the laptop to the authorized service centre in Noida sector-64 and they are unable to diagnose the issue, they told us that the problem is with the motherboard (that will cost Rs 11000), but to remind you that the motherboard of this unit has been replaced twice within the warranty period.What I don't understand that what kind of motherboard does the HP has, that they keep getting corrupted within few months. I am really upset with the kind of product HP has provided me and with the services too that each service centre tells a different problem.I would really appreciate if HP could assist me to get this issue resolved with minimum cost involved. Till now I have already spent Rs 4500 to resolve this issue with my laptop and it is still not rectified. Hope HP will take action asap.

Read other answers
RELEVANCY SCORE 38.8

Hey, so on startup a command prompt opens up, which I assume loads extendedunlimited.org on my browser (chrome). Running AVG, Malwarebytes, and AdwCleaner hasn't gotten rid of it. 
 
I see you guys get this problem a lot, so hopefully it's an easy fix! 
 
 
Thanks!

A:Another ExtendedUnlimited complaint

Hi,please run a FRST scan:Please download Farbar Recovery Scan Tool and save it to your Desktop.(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)Start FRST with administator privileges.Make sure the option Addition.txt is checked and press the Scan button.When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.Please copy and paste these logs in your next reply.

Read other 6 answers
RELEVANCY SCORE 38.8

Dear Sir/ Madam, First, let me start by saying that I am extremely disappointed on Acer!I recently made a call with the case number 206055N to inform your team that my touchpad is not working and 2 additional numbers to the right of the calculation of the computer (number 3 and 5). These faults on the touchpad and numbers did not occur by me. I recently made a call with the case number 206055N to inform your team that my touchpad is not working and 2 additional numbers to the right of the calculation of the computer (number 3 and 5). These faults on the touchpad and numbers did not occur by me.  Nearly a year before with the case number 1961165N I made a request for my screen to be fixed (only the screen- everything else was working perfectly). When I received my laptop I noticed straight away that the touchpad wasn't working (probably the technicians forgot to connect the touchpad with the laptops brain), so I called in and let your team know.  Instead of fixing my laptop you send me over a couple of CDs so that I can try to restart/ replace the system of my laptop for which I informed your colleague on the phone very well that I cannot do it myself. Yet again you sent the CDs over which I still haven't used because I don't know how, and my laptop until these days is broken (touchpad and the two numbers are not working). Unfortunately, this whole year I have been extremely busy that I completely forgot abo... Read more

Read other answers
RELEVANCY SCORE 38.8

am buy a laptop at last year june model is n5050 recently it cannot turned on there is no reaction in itI am not covered under the warranty anymore (I was for the first hard drive and keyboard replacement) and my battery was not on the recall list.

A:online complaint

Hi thulasidass,
Welcome to the community.
I understand that you are unable to switch on the system. We truly regret the inconvenience that has been caused to you.
Please check the link below from where you can find instructions which would be useful in resolving this issue:
http://dell.to/16g3lhx
Kindly perform these steps and let us know the results of the same so we can advise you further.
Thanks and RegardsSandeep P#iworkfordell

Read other 4 answers
RELEVANCY SCORE 38.8

Hello.I am looking for some help because a couple days ago my HID- complaint mouse stop working and is missing. How do I reinstall the drivers for this? 

Read other answers
RELEVANCY SCORE 38.4

Hi-This morning I woke up and turned on my puny Windows 7 netbook which I need to replace, only to discover - you guessed it - Chrome unable to access any Google pages due to a "weak signature algorithm" warning, plus random popups in my Chrome browsing. I have not downloaded anything suspicious or been anywhere unusual, but I did update my Adobe and Java in the last several days.I ran MBAM (free version) in safe mode and it discovered four files, which I foolishly did not check or log. I simply had them taken care of, as in the recent past MBAM has been all I needed. However, upon reboot, I found the same problems on my system. I tried TDSSKiller - it found nothing, either in Safe or out, while running as an administrator.I tried Hijackthis, got this: Logfile of Trend Micro HijackThis v2.0.4Scan saved at 3:56:23 PM, on 7/19/2012Platform: Windows 7 SP1 (WinNT 6.00.3505)MSIE: Internet Explorer v9.00 (9.00.8112.16447)Boot mode: NormalRunning processes:C:\windows\system32\taskhost.exeC:\windows\system32\Dwm.exeC:\windows\Explorer.EXEC:\Windows\System32\igfxtray.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exeC:\Program Files\Realtek\Audio\HDA\RtHDVBg.exeC:\windows\system32\igfxsrvc.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\... Read more

A:Yes, another Sirefef/Zeroaccess complaint

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

Read other 16 answers
RELEVANCY SCORE 38.4

I purchased an Acer Aspire XC-703 from Acer Direct last year for my daughters Christmas present.  Since setting up the pc we have had ongoing problems, including the pc randomly turning itself back on when not in use and finally refusing to log in at all. I reported this to Acer, and a customer service rep attempted to fix the problem over the phone by resetting the machine, but when this didn't work we were asked to package the tower and send it to the service centre via UPS. This we did, and after a wait we recived a bill for repairs to a faulty HDD and for damage to the casing.  The tower was in IMMACULATE condition when it was returned to Acer and despite Acer now agreeing to repair the faulty HDD under warranty, they are still asking us to pay for damage to the casing of the tower (which evidently won't even close now) or they will return it in a damged condition!  I am not prepared to pay for 86.26 for repairs to a machine that was immaculate and under warranty when it left us!  They have sent us a form saying that the packaging was sufficient and undamaged, but that the casing was broken front and bottom and was dirty all over.  How is this possible?? I am so angry!  Acer, you are not getting away with this! Please tell me how to log a formal complaint against 'Angela' (the member of the escalations team) and 'Scott' (the warehouse man who unpacked and somehow damaged my daughter's pc) and the Acer company in general ... Read more

A:How do I log a formal complaint against Acer?

Hi kingsleyd,
 
I understand that this is a frustrating situation for you and can ensure you that we don't take these situations lightly. Having to contact a user and inform them of charges that fall outside of warranty is unpleasant and unfortunate for everyone.
 
The damage to the casing is not something that would be covered by the warranty and Acer can only address the way we received the device. We aren't capable of definitively stating where the damage occurred. If you believe the damage happened in shipping, is it possible that insurance from the shipper could help you out?
 
If you'd like to shoot me a private message with your serial number, case number and contact information, I'll gladly pass this information along and make sure that the team can review your situation.
 
Thanks,Cory

Read other 5 answers
RELEVANCY SCORE 38.4

I had a Lenovo Y series. It had some problem and the laptop was given for repair. It has been 5 months and you guys have not yet fixed the same. The laptop was under warranty but the service centre told that it was physical damange and cannot be reapried under warranty but the same can be fixed if I am ready to bear the charges. Even after that the laptopn is not fixed. I have already lost 5 months of warranty because of you guys. Why do you people boast of your services if you cant provide any.  Should have never gone with Lenovo.Have mailed and escalated to may people at Len India and even they dont care to reply. Have been chasing them for the lst 3months.Guys either you need to do something or please dont fool people.Can youplease give se some contacts of higher mgmt at Len india so that i can directly talk to them.

A:Complaint: Lenovo Y series

charitbhatt,
 
Sorry to hear that you are having such difficulties.  It seems quite odd that Lenovo service would take 5 months to conclude that there is physical damage to the unit.   You are saying that you sent the system in 5 months ago and are just now being advised of status?
 
Please send me a private message with your contact information, and your system info - model and serial number, and your service case number.
 
I'd like to look into this and will help you escalate appropriately.
Best regards,
 
Mark

Read other 9 answers
RELEVANCY SCORE 38.4

My laptop is brand new ( bought in February 2016) already went for repairs with your HP department twice and does not work ... Called the HP 800 number and they are not calling me back and putting me on hold from departments to departments for over an hour twice ...And that's just this 3rd time I"m asking for help . I bought this laptop for my husband for his travel in June to be able to skype with the kids and we have not been able to use it ... I cannot take any more calls to across the globe to a customer service that is avoiding the solution . Please help me reach US coorporate . Our case number ends in 6723 ...Please help me ! 

Read other answers
RELEVANCY SCORE 38.4

Hi,

Can someone please tell me if Card Xpert nVidia 16MBb Grahpics Card is Vesa DDC2 Complaint.

Thanx to all.
 

Read other answers
RELEVANCY SCORE 38.4

i would like to get a phone number for the complaint line for canada

A:phone number for complaint

Hello, Welcome to the HP Support forum. Thank you for posting.I am sorry for the issues you have experienced.  Here is the HP phone numbers for contacting Support (available in English and French)http://www8.hp.com/ca/en/contact-hp/phone-assist.html Consumber (home class) products1-(800)-HP INVENT1-(800)-474-6836Business (commercial) products  1-(800)-334-5144HP Sptectre  1-(866)-408-5408  Could you post what your issue is ? I or someone else may be able to assist you. Do you have any support case open with HP. What is the problem exactly ?  Looking forward to your reply/clarification.

Read other 1 answers
RELEVANCY SCORE 38.4

My battery warranty expired within one (1) day....HEWLET PACKARD REFUSED TO HONOR / CHANGE....I NEVER USED THE BATTERY....WITHIN ONE (1) DAY OF EXPIRATION, THE BATTERY WOULD NO LONGER RECHARGED....IS THAT WHAT WE GET FROM HEWLET PACKARD?

Read other answers
RELEVANCY SCORE 38.4

We have purchased steel body hp 8 GB pendrive from our local Ambala Cantt market few months back.
I'm very sorry to inform your that this 8 gb pendrive is not working and is out of order now . We have already checked it from your local dealer and he advised us to come a compalint to you.
So you are requested to kindly replace the same at your earliest and inimate is by return mail/sms or inform us teliphonicallg at the below mentioned no.

Regards
Amit Singal
C/o Luxmi Stored
[personal information removed]

Read other answers
RELEVANCY SCORE 38.4

As an undergrad engineering student who constantly requires a laptop for school work, I wanted an upgrade. The Lenovo Yoga 730 was purchased online from Lenovo on May 16 and received on May 19. Within a week the screen started flickering, randomly at first that later became continuous, making it impossible to use the laptop. Customer support gave instructions to update the display driver. Since the problem could not be fixed Lenovo agreed to send a replacement. The replacement laptop was received in June, which worked fine for about three months. On September 7, the problem started showing up on this laptop as well making it unusable. After being put on hold for 40 mins when I called customer service, I was told to go to a local Best Buy (authorized repair center for Lenovo) if I needed quick service. At Best Buy I was told that they were unable to fix the problem and suggested that I call Lenovo support again. When I called Lenovo they updated the BIOS and the drivers, but the problem persisted. I was asked to ship the laptop to Lenovo for repair. On perusing various forums on the net, I realized that many others have faced similar issues. It became quite clear that laptops with this issue are continuing to be sold without the problem being resolved. Based on my interaction with customer support I did not believe that everything would work fine after the repair as no one seemed to have a clue about how to resolve the issue. Having to send a laptop that wa... Read more

Read other answers
RELEVANCY SCORE 38.4

I went on 20 december to purchase laptop from Hp world  located at panaji goa. i was told that the said laptop is not in stock and i will need to pay security deposit of Rs 10000/- to order the laptop (which i was later informed by Hp helpline that its illegal to ask for security deposit from Hp world personel).i got the laptop on 26 december from another vendor located in my hometown Mapusa Goa.But even till today the Hp world has refused to give me security deposit of Rs 10000/- without giving any reason.i even contacted [email protected] and [email protected] on 5 Jan 2017. but they too havent been able to provide a solution. i would like to know what are the steps i can take to get my money back. And what legal options do i have to fight against this Evil owner of the store Mr Neville Chico and his staff members Miss Asma and Fiona who have helped the boss to dupe me.P.S.: they have even refused to give me a receipt for the advance amount i paid to them by online bank transfer.

A:Complaint against Hp world Panjim Goa

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 38.4

I AM HAVING HP PAVILON NOTEBOOK COMPUTER BUT THERE IS SOME PROBLEM IN POWER BUTTON, IT NEEDS MORE IMPRESSION TO SWITCH ON THE COMPUTER. THIS PROBLEM ARISES OFTEN WHEN IN START THE COMPUTER. HOW DO I FIX THIS PROBLEM. IS THERE IS ANY REARRANGE OF NEW BUTTONS FOR MY COMPUTER. I BOUGHT THIS COMPUTER JUST FEW MONTHS AGO, AND THE WARRANTY IS STILL VALID.
 
 
THANKS AND REGARDS,
VINAYAGAM. V
ONGC
[edited]

A:COMPLAINT ABOUT THE POWER BUTTON

So it does turn on you just need to push the button harder than you would like to do?

Read other 1 answers