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Unwanted 247 tech support

Q: Unwanted 247 tech support

Hello All:
247 PC help appeared after I opened an email message. OOPS

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:31:40 PM, on 10/19/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WRSA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PCPowerSpeed\PCPowerTray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OnlineVault\OVTray.exe
C:\Program Files\Inbox Toolbar\Inbox.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\PROGRA~1\REBATE~1\REBATE~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\24x7Help\App24x7Svc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeHelper.exe
C:\WINDOWS\system32\MDM.EXE
C:\Program Files\Yahoo!\Companion\Installs\cpn5\ytbb.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Desktop\HJT_Oct.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://www2.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.coupons.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program
Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer
provided by Yahoo!
R3 - URLSearchHook: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} -
C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program
Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program
Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: ShopAtHome - {66516A07-F617-488A-90CF-4E690CFB3C5F} - C:\Documents and
Settings\user\Application Data\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O2 - BHO: AppGraffiti - {6F6A5334-78E9-4D9B-8182-8B41EA8C39EF} -
C:\PROGRA~1\APPGRA~1\APPGRA~1.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre7\bin\ssv.dll
O2 - BHO: (no name) - {CCB69577-088B-4004-9ED8-FF5BCC83A039} -
C:\PROGRA~1\REBATE~1\RebateI.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} -
C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: TBSB07898 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Coupons.com
CouponBar\tbcore3.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program
Files\Yahoo!\Companion\Installs\cpn3\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O3 - Toolbar: ShopAtHome.com Toolbar - {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - C:\Documents
and Settings\user\Application Data\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: Coupons.com CouponBar - {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program
Files\Coupons.com CouponBar\tbcore3.dll
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search
Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java
Update\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [ShopAtHomeWatcher] C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
O4 - HKLM\..\Run: [Persistence] "C:\WINDOWS\system32\igfxpers.exe"
O4 - HKLM\..\Run: [PCPowerSpeed] "C:\Program Files\PCPowerSpeed\PCPowerTray.exe" /startup
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Online Vault] "C:\Program Files\OnlineVault\OVTray.exe"
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio
Studio\IntelAudioStudio.exe" BOOT
O4 - HKLM\..\Run: [InboxToolbar] "C:\Program Files\Inbox Toolbar\Inbox.exe" /STARTUP
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software
Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [ehTray] "C:\WINDOWS\ehome\ehtray.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [24x7HELP] "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP
O4 - HKCU\..\Run: [RebateInformer] C:\PROGRA~1\REBATE~1\REBATE~1.EXE /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program
Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?11798" target="_blank" class="wLink">http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?11798
56023843
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab" target="_blank" class="wLink">http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} -
C:\PROGRA~1\REBATE~1\RebateI.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} -
C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon -
{8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: 24x7HelpService (24x7HelpSvc) - PCRx.com, LLC - C:\Program
Files\24x7Help\App24x7Svc.exe
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner -
C:\WINDOWS\system32\dllhost.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation -
C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner -
C:\WINDOWS\system32\dllhost.exe (file missing)
O23 - Service: WRSVC - Webroot - C:\Program Files\Webroot\WRSA.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program
Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
--
End of file - 9045 bytes
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:31:40 PM, on 10/19/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WRSA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PCPowerSpeed\PCPowerTray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OnlineVault\OVTray.exe
C:\Program Files\Inbox Toolbar\Inbox.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\PROGRA~1\REBATE~1\REBATE~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\24x7Help\App24x7Svc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeHelper.exe
C:\WINDOWS\system32\MDM.EXE
C:\Program Files\Yahoo!\Companion\Installs\cpn5\ytbb.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Desktop\HJT_Oct.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://www2.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.coupons.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program
Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer
provided by Yahoo!
R3 - URLSearchHook: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} -
C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program
Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program
Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: ShopAtHome - {66516A07-F617-488A-90CF-4E690CFB3C5F} - C:\Documents and
Settings\user\Application Data\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O2 - BHO: AppGraffiti - {6F6A5334-78E9-4D9B-8182-8B41EA8C39EF} -
C:\PROGRA~1\APPGRA~1\APPGRA~1.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre7\bin\ssv.dll
O2 - BHO: (no name) - {CCB69577-088B-4004-9ED8-FF5BCC83A039} -
C:\PROGRA~1\REBATE~1\RebateI.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} -
C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: TBSB07898 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Coupons.com
CouponBar\tbcore3.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program
Files\Yahoo!\Companion\Installs\cpn3\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O3 - Toolbar: ShopAtHome.com Toolbar - {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - C:\Documents
and Settings\user\Application Data\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: Coupons.com CouponBar - {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program
Files\Coupons.com CouponBar\tbcore3.dll
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search
Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java
Update\jusched.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [ShopAtHomeWatcher] C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
O4 - HKLM\..\Run: [Persistence] "C:\WINDOWS\system32\igfxpers.exe"
O4 - HKLM\..\Run: [PCPowerSpeed] "C:\Program Files\PCPowerSpeed\PCPowerTray.exe" /startup
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Online Vault] "C:\Program Files\OnlineVault\OVTray.exe"
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio
Studio\IntelAudioStudio.exe" BOOT
O4 - HKLM\..\Run: [InboxToolbar] "C:\Program Files\Inbox Toolbar\Inbox.exe" /STARTUP
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software
Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [ehTray] "C:\WINDOWS\ehome\ehtray.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [24x7HELP] "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP
O4 - HKCU\..\Run: [RebateInformer] C:\PROGRA~1\REBATE~1\REBATE~1.EXE /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program
Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?11798
56023843
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -
C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} -
C:\PROGRA~1\REBATE~1\RebateI.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} -
C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon -
{8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: 24x7HelpService (24x7HelpSvc) - PCRx.com, LLC - C:\Program
Files\24x7Help\App24x7Svc.exe
O23 - Service: COM+ System Application (COMSysApp) - Unknown owner -
C:\WINDOWS\system32\dllhost.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation -
C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Unknown owner -
C:\WINDOWS\system32\dllhost.exe (file missing)
O23 - Service: WRSVC - Webroot - C:\Program Files\Webroot\WRSA.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program
Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
--
End of file - 9045 bytes

^^^^^
DDS (Ver_2012-10-19.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.5.0
Run by user at 14:32:45 on 2012-10-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.272 [GMT -7:00]
.
AV: Webroot SecureAnywhere *Enabled/Updated* {D486329C-1488-4CEB-9CC8-D662B732D904}
.
============== Running Processes ================
.
C:\Program Files\Webroot\WRSA.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\user\Application Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PCPowerSpeed\PCPowerTray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OnlineVault\OVTray.exe
C:\Program Files\Inbox Toolbar\Inbox.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\PROGRA~1\REBATE~1\REBATE~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\24x7Help\App24x7Svc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Application Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeHelper.exe
C:\WINDOWS\system32\MDM.EXE
C:\Program Files\Yahoo!\Companion\Installs\cpn5\ytbb.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.yahoo.com/
uWindow Title = Windows Internet Explorer provided by Yahoo!
uSearch Bar = hxxp://www2.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
uSearch Page = hxxp://www.yahoo.com
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
mStart Page = hxxp://search.coupons.com/
uInternet Connection Wizard,ShellNext = "c:\program files\outlook express\msimn.exe"
uURLSearchHooks: Inbox Toolbar: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - c:\program files\inbox toolbar\Inbox.dll
uURLSearchHooks: YTNavAssistPlugin Class: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: ShopAtHome.com Cash Back Helper: {66516A07-F617-488A-90CF-4E690CFB3C5F} - c:\documents and settings\user\application data\shopathome\shopathometoolbar\tbcore3U.dll
BHO: AppGraffiti: {6F6A5334-78E9-4D9B-8182-8B41EA8C39EF} - c:\program files\appgraffiti\AppGraffiti.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: <No Name>: {CCB69577-088B-4004-9ED8-FF5BCC83A039} - c:\program files\rebateinformer\RebateI.dll
BHO: Inbox Toolbar: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - c:\program files\inbox toolbar\Inbox.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: TBSB07898 Class: {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - c:\program files\coupons.com couponbar\tbcore3.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn3\YTSingleInstance.dll
TB: ShopAtHome.com Toolbar: {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - c:\documents and settings\user\application data\shopathome\shopathometoolbar\tbcore3U.dll
TB: &Inbox Toolbar: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - c:\program files\inbox toolbar\Inbox.dll
TB: Coupons.com CouponBar: {8660E5B3-6C41-44DE-8503-98D99BBECD41} - c:\program files\coupons.com couponbar\tbcore3.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
TB: ShopAtHome.com Toolbar: {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - c:\documents and settings\user\application data\shopathome\shopathometoolbar\tbcore3U.dll
TB: &Inbox Toolbar: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - c:\program files\inbox toolbar\Inbox.dll
TB: Coupons.com CouponBar: {8660E5B3-6C41-44DE-8503-98D99BBECD41} - c:\program files\coupons.com couponbar\tbcore3.dll
uRun: [RebateInformer] c:\progra~1\rebate~1\REBATE~1.EXE /STARTUP
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [WRSVC] "c:\program files\webroot\WRSA.exe" -ul
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [ShopAtHomeWatcher] c:\documents and settings\user\application data\shopathome\shopathomehelper\ShopAtHomeWatcher.exe
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [PCPowerSpeed] "c:\program files\pcpowerspeed\PCPowerTray.exe" /startup
mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"
mRun: [Online Vault] "c:\program files\onlinevault\OVTray.exe"
mRun: [IntelAudioStudio] "c:\program files\intel audio studio\IntelAudioStudio.exe" BOOT
mRun: [InboxToolbar] "c:\program files\inbox toolbar\Inbox.exe" /STARTUP
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [ehTray] "c:\windows\ehome\ehtray.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [24x7HELP] "c:\program files\24x7help\App24x7Help.exe" /STARTUP
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1179856023843
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{FD9464C2-F89A-440D-97E9-DCF4008CF40B} : DHCPNameServer = 192.168.0.1
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\program files\inbox toolbar\Inbox.dll
Handler: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} - c:\program files\rebateinformer\RebateI.dll
Notify: igfxcui - igfxdev.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\user\application data\mozilla\firefox\profiles\19mzsd6x.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-ushdl&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-ushdl&p=
.
============= SERVICES / DRIVERS ===============
.
R0 WRkrn;WRkrn;c:\windows\system32\drivers\WRkrn.sys [2012-8-17 112656]
R2 24x7HelpSvc;24x7HelpService;c:\program files\24x7help\App24x7Svc.exe [2012-10-16 394392]
R2 WRSVC;WRSVC;c:\program files\webroot\WRSA.exe [2012-8-17 726472]
.
=============== Created Last 30 ================
.
2012-10-19 18:45:31 -------- d-----w- C:\Lore_19_Oct_2012
2012-10-16 22:38:30 -------- d-----w- c:\documents and settings\user\application data\Toolbar4
2012-10-16 22:38:28 -------- d-----w- c:\program files\Coupons.com CouponBar
2012-10-16 22:38:09 230840 ----a-r- c:\windows\system32\cpnprt2.cid
2012-10-16 22:38:06 -------- d-----w- c:\program files\Coupons
2012-10-16 22:27:33 -------- d-----w- c:\documents and settings\user\application data\RebateInformer
2012-10-16 22:27:33 -------- d-----w- c:\documents and settings\user\application data\AppGraffiti
2012-10-16 22:27:16 -------- d-----w- c:\program files\AppGraffiti
2012-10-16 22:27:14 -------- d-----w- c:\documents and settings\user\application data\OnlineVault
2012-10-16 22:27:11 -------- d-----w- c:\program files\OnlineVault
2012-10-16 22:27:06 -------- d-----w- c:\documents and settings\user\application data\PCPowerSpeed
2012-10-16 22:27:05 -------- d-----w- c:\documents and settings\all users\application data\PCPowerSpeed
2012-10-16 22:27:04 -------- d-----w- c:\program files\PCPowerSpeed
2012-10-16 22:27:00 -------- d-----w- c:\program files\Inbox.com
2012-10-16 22:26:59 -------- d-----w- c:\program files\RebateInformer
2012-10-16 22:26:57 -------- d-----w- c:\documents and settings\user\application data\24x7 Help
2012-10-16 22:26:53 -------- d-----w- c:\program files\24x7Help
2012-10-16 22:23:52 -------- d-----w- c:\documents and settings\user\application data\Inbox Toolbar
2012-10-16 22:23:50 -------- d-----w- c:\program files\Inbox Toolbar
2012-10-16 22:18:22 -------- d-----w- c:\documents and settings\user\application data\ShopAtHome
.
==================== Find3M ====================
.
2012-10-12 23:35:52 72104 ----a-w- c:\windows\CouponPrinter.ocx
2012-10-12 15:37:16 150712 ----a-w- c:\windows\system32\WRusr.dll
2012-10-12 15:37:16 112656 ----a-w- c:\windows\system32\drivers\WRkrn.sys
2012-08-28 15:14:53 916992 ----a-w- c:\windows\system32\wininet.dll
2012-08-28 15:14:53 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-08-28 15:14:52 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-08-28 12:07:15 385024 ----a-w- c:\windows\system32\html.iec
2012-08-24 13:53:22 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-08-21 13:33:26 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-08-21 12:58:09 2027520 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-08-17 21:11:48 772592 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-08-17 21:11:48 687600 ----a-w- c:\windows\system32\deployJava1.dll
2012-08-17 21:11:48 143872 ----a-w- c:\windows\system32\javacpl.cpl
.
============= FINISH: 14:33:34.98 ===============
^^^^
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-10-19.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/18/2007 4:38:32 PM
System Uptime: 10/19/2012 2:14:16 PM (0 hours ago)
.
Motherboard: Intel Corporation | | D945GCZ
Processor: Intel(R) Pentium(R) D CPU 2.80GHz | | 2799/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 216.128 GiB free.
D: is CDROM ()
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1339: 7/21/2012 1:56:01 PM - System Checkpoint
RP1340: 7/22/2012 4:20:07 PM - System Checkpoint
RP1341: 7/23/2012 5:06:07 PM - System Checkpoint
RP1342: 7/25/2012 6:29:09 AM - System Checkpoint
RP1343: 7/26/2012 1:26:37 PM - System Checkpoint
RP1344: 7/27/2012 3:57:34 PM - System Checkpoint
RP1345: 7/30/2012 6:38:57 AM - System Checkpoint
RP1346: 7/31/2012 6:56:51 AM - System Checkpoint
RP1347: 8/1/2012 7:35:47 AM - System Checkpoint
RP1348: 8/2/2012 9:42:41 AM - System Checkpoint
RP1349: 8/3/2012 3:47:48 PM - System Checkpoint
RP1350: 8/4/2012 4:22:16 PM - System Checkpoint
RP1351: 8/6/2012 6:29:55 AM - System Checkpoint
RP1352: 8/7/2012 7:42:10 AM - System Checkpoint
RP1353: 8/8/2012 7:58:34 AM - System Checkpoint
RP1354: 8/9/2012 9:06:49 AM - System Checkpoint
RP1355: 8/10/2012 10:23:11 AM - System Checkpoint
RP1356: 8/11/2012 10:57:22 AM - System Checkpoint
RP1357: 8/13/2012 6:21:15 AM - System Checkpoint
RP1358: 8/14/2012 6:41:59 AM - System Checkpoint
RP1359: 8/15/2012 6:54:53 AM - System Checkpoint
RP1360: 8/16/2012 7:19:20 AM - System Checkpoint
RP1361: 8/16/2012 3:58:11 PM - Software Distribution Service 3.0
RP1362: 8/17/2012 12:31:10 PM - Removed Bing Bar
RP1363: 8/17/2012 12:50:00 PM - Removed Java(TM) 6 Update 11
RP1364: 8/17/2012 12:51:48 PM - Removed Java(TM) 6 Update 3
RP1365: 8/17/2012 12:53:10 PM - Removed Java(TM) 6 Update 7
RP1366: 8/17/2012 2:11:43 PM - Installed Java(TM) 7 Update 5
RP1367: 8/18/2012 3:26:41 PM - System Checkpoint
RP1368: 8/20/2012 6:06:04 AM - System Checkpoint
RP1369: 8/21/2012 6:07:45 AM - System Checkpoint
RP1370: 8/22/2012 6:09:25 AM - System Checkpoint
RP1371: 8/23/2012 10:08:46 AM - System Checkpoint
RP1372: 8/25/2012 1:21:35 PM - System Checkpoint
RP1373: 8/26/2012 1:54:49 PM - System Checkpoint
RP1374: 8/27/2012 2:34:19 PM - System Checkpoint
RP1375: 8/28/2012 4:07:13 PM - System Checkpoint
RP1376: 8/30/2012 3:55:22 PM - System Checkpoint
RP1377: 8/31/2012 4:26:57 PM - System Checkpoint
RP1378: 9/1/2012 4:43:08 PM - System Checkpoint
RP1379: 9/2/2012 5:02:01 PM - System Checkpoint
RP1380: 9/4/2012 5:54:25 AM - System Checkpoint
RP1381: 9/5/2012 6:06:34 AM - System Checkpoint
RP1382: 9/6/2012 7:35:30 AM - System Checkpoint
RP1383: 9/7/2012 8:52:00 AM - System Checkpoint
RP1384: 9/9/2012 3:23:42 PM - System Checkpoint
RP1385: 9/10/2012 3:56:18 PM - System Checkpoint
RP1386: 9/11/2012 4:16:39 PM - System Checkpoint
RP1387: 9/12/2012 7:33:49 AM - Software Distribution Service 3.0
RP1388: 9/13/2012 1:17:26 PM - System Checkpoint
RP1389: 9/14/2012 2:02:15 PM - System Checkpoint
RP1390: 9/15/2012 2:53:58 PM - System Checkpoint
RP1391: 9/16/2012 3:08:52 PM - System Checkpoint
RP1392: 9/17/2012 3:17:55 PM - System Checkpoint
RP1393: 9/18/2012 4:35:30 PM - System Checkpoint
RP1394: 9/19/2012 5:34:23 PM - System Checkpoint
RP1395: 9/21/2012 6:28:31 PM - System Checkpoint
RP1396: 9/22/2012 7:21:29 AM - Software Distribution Service 3.0
RP1397: 9/23/2012 9:28:56 AM - System Checkpoint
RP1398: 9/24/2012 4:00:03 PM - System Checkpoint
RP1399: 9/26/2012 5:35:15 AM - System Checkpoint
RP1400: 9/27/2012 12:29:08 PM - System Checkpoint
RP1401: 9/28/2012 7:17:41 PM - System Checkpoint
RP1402: 9/30/2012 5:42:36 PM - System Checkpoint
RP1403: 10/2/2012 6:24:28 AM - System Checkpoint
RP1404: 10/3/2012 6:38:56 AM - System Checkpoint
RP1405: 10/4/2012 10:38:59 AM - System Checkpoint
RP1406: 10/5/2012 6:48:34 PM - System Checkpoint
RP1407: 10/6/2012 7:27:38 PM - System Checkpoint
RP1408: 10/7/2012 7:34:30 PM - System Checkpoint
RP1409: 10/8/2012 7:37:52 PM - System Checkpoint
RP1410: 10/10/2012 6:12:05 AM - System Checkpoint
RP1411: 10/10/2012 8:18:39 AM - Software Distribution Service 3.0
RP1412: 10/11/2012 1:51:58 PM - System Checkpoint
RP1413: 10/12/2012 3:50:25 PM - System Checkpoint
RP1414: 10/13/2012 4:47:42 PM - System Checkpoint
RP1415: 10/14/2012 4:55:21 PM - System Checkpoint
RP1416: 10/16/2012 6:30:03 AM - System Checkpoint
RP1417: 10/17/2012 6:43:57 AM - System Checkpoint
RP1418: 10/18/2012 7:22:04 AM - System Checkpoint
RP1419: 10/19/2012 8:21:46 AM - System Checkpoint
.
==== Installed Programs ======================
.
24x7 Help
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.1.4)
AppGraffiti
ArcSoft PhotoStudio 5.5
Coupon Printer for Windows
CouponBar
High Definition Audio Driver Package - KB888111
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Photo Creations
HP Photosmart Plus B210 series Basic Device Software
HP Photosmart Plus B210 series Help
HP Photosmart Plus B210 series Product Improvement Study
HP Update
Inbox Toolbar
Intel Audio Studio
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Java Auto Updater
Java(TM) 7 Update 5
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 SR-1 Disc 2
Microsoft Office 2000 SR-1 Small Business
Microsoft Works
Mozilla Firefox (2.0.0.9)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
MSXML 6.0 Parser (KB933579)
OmniPage SE 2.0
Online Vault
PC Power Speed 1.1.0.33
RebateInformer
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
ShopAtHome.com Helper
ShopAtHome.com Toolbar
SigmaTel Audio
SoftV92 Data Fax Modem with SmartCP
Symantec Technical Support Web Controls
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB982664)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebFldrs XP
Webroot SecureAnywhere
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Presentation Foundation
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
XML Paper Specification Shared Components Pack 1.0
Yahoo! Install Manager
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
10/19/2012 2:14:38 PM, error: Dhcp [1002] - The IP address lease xy.abc.d.efg [ altered for security ] for the Network Card with network address 001320896487 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
10/19/2012 11:55:36 AM, error: Service Control Manager [7000] - The COM+ System Application service failed to start due to the following error: The system cannot find the file specified.
10/19/2012 11:54:09 AM, error: DCOM [10005] - DCOM got error "%2" attempting to start the service COMSysApp with arguments "" in order to run the server: {ECABAFBC-7F19-11D2-978E-0000F8757E2A}
10/19/2012 11:53:02 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss sptd Tcpip
10/19/2012 11:52:06 AM, error: sptd [4] - Driver detected an internal error in its data structures for .
10/19/2012 11:49:30 AM, error: Service Control Manager [7031] - The COM+ System Application service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
10/19/2012 11:49:30 AM, error: Service Control Manager [7031] - The COM+ System Application service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
10/19/2012 11:45:31 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip
10/19/2012 11:45:31 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
10/19/2012 11:45:31 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
10/19/2012 11:45:31 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
10/19/2012 11:45:31 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
10/19/2012 11:45:06 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
10/19/2012 11:44:40 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
10/19/2012 11:44:31 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
.
==== End Of File ===========================
^^^^
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2012-10-19 14:34:51
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-17
WDC_WD2500JS-00NCB1 rev.10.02E02
Running: f1xsno6o.exe; Driver: C:\DOCUME~1\LOREBE~1\LOCALS~1\Temp\uftdqpoc.sys

---- System - GMER 1.0.15 ----
SSDT sptd.sys (SCSI Pass Through Direct Host/Duplex Secure Ltd.) ZwEnumerateKey
[0xF7449FB2]
SSDT sptd.sys (SCSI Pass Through Direct Host/Duplex Secure Ltd.)
ZwEnumerateValueKey [0xF744A340]
---- Devices - GMER 1.0.15 ----
Device \Driver\atapi \Device\Ide\IdePort0 [F7398B40]
atapi.sys[unknown section] {MOV EDX, [ESP+0x8]; LEA ECX, [ESP+0x4]; PUSH EAX; MOV EAX, ESP;

PUSH EAX}
Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-4 [F7398B40]
atapi.sys[unknown section] {MOV EDX, [ESP+0x8]; LEA ECX, [ESP+0x4]; PUSH EAX; MOV EAX, ESP;

PUSH EAX}
Device \Driver\atapi \Device\Ide\IdePort1 [F7398B40]
atapi.sys[unknown section] {MOV EDX, [ESP+0x8]; LEA ECX, [ESP+0x4]; PUSH EAX; MOV EAX, ESP;

PUSH EAX}
Device \Driver\atapi \Device\Ide\IdePort2 [F7398B40]
atapi.sys[unknown section] {MOV EDX, [ESP+0x8]; LEA ECX, [ESP+0x4]; PUSH EAX; MOV EAX, ESP;

PUSH EAX}
Device \Driver\atapi \Device\Ide\IdeDeviceP0T1L0-c [F7398B40]
atapi.sys[unknown section] {MOV EDX, [ESP+0x8]; LEA ECX, [ESP+0x4]; PUSH EAX; MOV EAX, ESP;

PUSH EAX}
Device \Driver\atapi \Device\Ide\IdeDeviceP1T0L0-17 [F7398B40]
atapi.sys[unknown section] {MOV EDX, [ESP+0x8]; LEA ECX, [ESP+0x4]; PUSH EAX; MOV EAX, ESP;

PUSH EAX}
Device \FileSystem\Ntfs \Ntfs 86D471E8
AttachedDevice \Driver\Tcpip \Device\Ip WRkrn.sys
(Webroot SecureAnywhere/Webroot)
AttachedDevice \Driver\Tcpip \Device\Tcp WRkrn.sys
(Webroot SecureAnywhere/Webroot)
AttachedDevice \Driver\Tcpip \Device\Udp WRkrn.sys
(Webroot SecureAnywhere/Webroot)
AttachedDevice \Driver\Tcpip \Device\RawIp WRkrn.sys
(Webroot SecureAnywhere/Webroot)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 WRkrn.sys
(Webroot SecureAnywhere/Webroot)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 WRkrn.sys
(Webroot SecureAnywhere/Webroot)
---- EOF - GMER 1.0.15 ----
Edited because I forgot the GMER scan results.

Thank you.

RELEVANCY SCORE 200
Preferred Solution: Unwanted 247 tech support

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unwanted 247 tech support

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RELEVANCY SCORE 60.4

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

A:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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RELEVANCY SCORE 59.6

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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RELEVANCY SCORE 58.4

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

A:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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RELEVANCY SCORE 56.4

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

A:tech support in need of extra support

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RELEVANCY SCORE 54.4

Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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RELEVANCY SCORE 54

I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

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RELEVANCY SCORE 54

I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response
"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. ?? Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution Service Request Number 951652777
 
Please contact Dell Technical Support any time at 1800-624-9896
please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system. Please allow our representative to contact you within 48 to 72 hours. Your satisfaction is very important to us. Thank you for choosing Dell."
I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

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RELEVANCY SCORE 54

So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

A:Ads on Tech Support Guy

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RELEVANCY SCORE 54

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

A:Tech Support

thank you. I understand!
 

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RELEVANCY SCORE 54

I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

A:Does Tech Support Need both Old and New PSU?

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RELEVANCY SCORE 54

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

A:tech support

Have you tried to remove them manually?

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RELEVANCY SCORE 54

I was giving my deceased grandfather's computer and it's has a password on it how do I get past it ?
 

A:Tech support !

Unfortunately we will not assist with that issue
One of the site rules is
Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

Please do understand that we are not doubting what YOU say, simply that we have no way of verifying that your explanation is the truth.
If for instance your computer was stolen or accessed without your permission and we enabled the person responsible to gain access to your computer, you would not be very pleased.

Sorry we cannot help
Our only suggestion is a clean install of Windows using the product key on the case of the computer if there is one.
 

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RELEVANCY SCORE 54

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

A:Tech Support Guy!!

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RELEVANCY SCORE 54

How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

A:PC Tech Support Help

50
 

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RELEVANCY SCORE 54

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

A:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

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RELEVANCY SCORE 54

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

A:How to cut down on Tech Support

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RELEVANCY SCORE 54

For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

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RELEVANCY SCORE 54

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

A:Tech Support Guy

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RELEVANCY SCORE 54

What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

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RELEVANCY SCORE 54

Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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RELEVANCY SCORE 54

Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

A:ISP Tech Support Job

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RELEVANCY SCORE 54

I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

A:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

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RELEVANCY SCORE 54

i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

A:Tech Support - HELP!

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RELEVANCY SCORE 54

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

A:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

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RELEVANCY SCORE 53.2

Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.

A:Unsolicited tech support

  
Quote: Originally Posted by 7farmer


Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.



SCAM !!!

Do not respond. Do not give them any information nor allow them to remotely access your computer.

Just hang up.

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RELEVANCY SCORE 53.2

You guys/gals are awesome sharing your expertise with strangers every day for the sole purpose of helping others. May you have a very Merry Christmas, joyous holiday season, and prosperous New Year...and may Santa deliver reindeer droppings in the stockings of every virus author across the globe!
 

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RELEVANCY SCORE 53.2

Hey everyone, and thanks in advanced for your help. I'm having some issues with this very website (Tech Support Guy). Whenever I access it, I am normally supposed to be logged in. I am, and I will attempt to access a forum, post, etc. Then the website logs me out and reverts back to the original color theme.

Once I've logged back in, I will access a post or what have you, only to have been logged out -again-! Then I will log back in, and my browser will redirect me to the forum so I may post something myself. Then once I post something I have to log back in -again-! (and this happens whenever I click a new thread or whatever...it will probably happen once I am finished typing this post).

Anyway, if there is any advice on how to fix this that somebody could offer it would be greatly appreciated since I love this site and enjoy helping the community. It's just a hassle to have to keep logging in every 10 seconds.

Thanks again,
TheShooter93
 

A:Tech Support Guy Issues

You are not the only one with the problem. Check the following.

http://forums.techguy.org/site-comments-suggestions/888358-now-its-logging-me-out.html
 

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RELEVANCY SCORE 53.2

so recently I was sent here from a trusted advisor regarding my virus issue, here was the details to that
https://forums.techguy.org/threads/...r-questions-on-security.1206672/#post-9482957

also i had a question regarding my photos as my computer had a photo of my drivers licence should I be concerned about that?
 

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RELEVANCY SCORE 53.2

Just curious, does anyone know of any irc channels that would be good for asking general tech questions?
 

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RELEVANCY SCORE 53.2

Greetings Cookiegal: I just now joined and this is my first post. I have read the rules and especially your admonition above: "it's NOT a place to ask questions or seek assistance or other people's opinions on products or services". I am trying to comply with everything but I cannot find an appropriate category. My post would be to solicit reviews & recommendations of the commercial general purpose tech support services. I am not totally tech ignorant but I am old & have a lot of new stuff, so I need a "hand-holding" type of personal tech support with online remote access to my stuff. I see a lot of advertisement for those services but I don't have a clue, need guidance to select one. Cookiegal, please instruct me how & where to properly post this issue.
 

A:help with Tech Support Services

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RELEVANCY SCORE 53.2

On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers?
 

A:How Do I work With Tech Support Guy

Look up at the top of this screen and click on FAQ and then Rules.
 

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RELEVANCY SCORE 53.2

I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating

A:Are there any tech support people here?

My friend, you are going to have to give us a bit more information than just "My PC Crashes"

What occurs Just before the crash, During the crash, and when did it start to happen?

New software? Hardware? Removal of Software/Hardware?

We need more info on this, good sir. I'm sure we'd be glad to help.

Matt~

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RELEVANCY SCORE 53.2

I had a company called Advanced Tech Support remotely tune up my computer. But they could not do it until I had Verizon come out and see why my download speed was only 0.43. Verizon found the problem and got my download speed up.After that ATS took my computer over for about 3 hours. Now all my downloads are fast and buffering problems are gone.
I think probably though. Just upping the speed would have fixed the problem. But I had already payed them So I let them do the work..
Here's my question. I watched them remove my "Revo uninstaller", my "Should I remove it" and my "Spybot" When I asked the representative why she said because they all have a bad reputation for Malware. Has anybody here heard this about these 3 programs.? I sure haven't. Unless you guys here at TS warn me not to I'm going to put them back. Especially since I like the way Revo gets rid of the extra crap. and Spybot has found things that MBAM and SAS didn't Thanks
 

A:Advanced Tech Support

Personally I've never had any "Malware" problems related to revo that I know of. I think (s)he just didn't like the program. I'm not familiar with "Should I remove it" & I quit using Spybot when they updated the program a few years ago.
 

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RELEVANCY SCORE 53.2

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

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RELEVANCY SCORE 53.2

I just bought my laptop 3 months ago and it now doesnt work. I cant reinstall windows and no matter how i try to reinstall it, it keeps getting stuck on prepairing auto repairs loop. On top of that, i cant get support on the website. I enter the serial number and i get a error message. Theres no way to fix this problem and i have had it with these PS pcs. I got screwed out of 430 dollars and right before finals. Never buy a lenovo laptop or a PC ever! Im buying a mac next time.

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RELEVANCY SCORE 53.2

We have a machine that was in need of repair. After doing the remote diagnosis Dell sent a tech out.
They tech verified we needed a new part, and instead of calling it in for us, he had us do it.
Dell Tech Support has been giving us the runaround now for 2 days. The tech on site verified all of the parts needed and what the problem is. TS wanted to re-diagnose, and will not send the part without us jumping through hoops. They ask for something and say "no worries, we will be sending the part", then an hour later get an email saying they need another piece of info.
The tech who went on site should have had the part delivered to us. We should not have to spend countless days arguing with TS to get a part that is under warranty, and clearly in need of repair, replaced.
We need resolution on this ASAP. The tech support rep has wasted enough of our time.
Case #: 944712306
Thank you.

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RELEVANCY SCORE 53.2

I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap?

A:No Tech Support for Windows 7?

Yes, MS supports any retail copy with the best funded Tech Support in the business.

I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already.

They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative.

As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back.

In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product.

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RELEVANCY SCORE 53.2

Get lost, with an attitude like that, your account is now closed.

Edited by AcaCandy for potty mouth syndrome.
 

A:Get my account off Tech Support Guy

Wow chill no need to get offensive
 

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RELEVANCY SCORE 53.2

IRC tech support channels

Just curious, does anyone know of any irc channels that would be good for asking general tech questions?

A:IRC tech support channels

I don't know of any personally...but google probably does :)

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RELEVANCY SCORE 53.2

i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response.
i even tried the following one,

Click Start => Run and type in "regedit" {without the quotes}
Navigate to the following key:

HKEY_CURRENT_USER\Control Panel\don't load

In the right-hand pane, delete all the Values whose data value is set
to "no".

but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!!
 

A:tech support for windows xp!

hello,

Check any one from below three ,
1.have you tried in safe mode...?

or

2. This happens if your user account does not have Write access to the following registry key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData

Type regedit.exe in Start, Run dialog

Navigate to the above registry key

Choose Permissions from Edit menu

Click Advanced, and click Add.

Type your username in the Select User or Group Box

Allow Set Value permissions to your user account

Click OK and close the dialog
If above registry not help...
3. Check with Malwarebytes,

http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe

Install Malware and update it.. and do full scan.

remove infected registry and do reboot.

hope it will works fine.
 

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RELEVANCY SCORE 53.2

I don't know if anyone has had to deal with them (hopefully not) but they are terrible. Got my computer in April and all of a sudden it quit loading up after a restart or shut down. So they diagnose it over the phone as a bad power supply. I send it in, they have it for a week and a half and sent it back today, so I turned it on and it has the exact same problem. I call them back and they say well it must be the motherboard. I can not believe that they didn't at least test the thing out to see if it worked before sending it back to me. Especially when I emailed them last week to check the status of my computer and they told me it was still going through the diagnostic testing process. Wouldn't any type of diagnostic test show a bad motherboard, I mean thats kind of important isn't it? So now I have to send it back in to them, and be without my computer again for probably another 2 weeks. The entire process has been a headache and I have to call them back tomorrow yet again because they couldn't process my "RMA number" because they were having problems with their system tonight. My guess is that they are using their own Gateway computers there too...Next time I'll spend the extra and get a Dell..
 

A:Gateway Tech Support....

Dell won't be any better. They're all about the same. You'll have better luck with tech support and repairs if you have it built locally by someone you can look in the face when you talk to them.

Welcome to the world of ultra-cheap support.
 

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RELEVANCY SCORE 53.2

please help

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

failed to load

please tell me what these are as i can find no information on them and/or any reason i should have this problem
 

A:windows tech support says its not them

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RELEVANCY SCORE 53.2

Why is Google Chrome showing this:

I viewed my atatchment and for some reason it just shows code!m I took the pic with PrtScr and pasted to 'Paint', then uploaded, so what gives?

A:Tech Support is a Virus??

It appears to be a server issue at present.

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RELEVANCY SCORE 53.2

Ok before I get into my problem, here's a little about my notebook - I trust that these details may be somewhat helpful in attempts to resolve my issue:

I have a HP Pavilion dv6000 (RG364UA#ABA) with Microsoft Windows XP Professional
version 5.1.2600 (media center) service pack 2.0 Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz version x86 Family 6 Model 15 Stepping 6 current speed 1660 MHz

Let me start by thanking you for your patience as you read this. I contacted HP Tech support via chat numerous times to discuss general questions around some concerns I had regarding a "space issue" I was having. The "space issue" actually was caused by a surplus of photos I had in "MY PICTURES" which I thought I had removed after I burned them to a disk as well as video files located on another user profile.

Anyhow, I contacted HP support and was advised to do a "non destructive" recovery and was completely assured that this would resolve my problem and all files and applications would remain in tact unharmed. Well that was crap.

Once the recovery process was complete, all user information was gone. No user profiles existed on the login screen. I had to recreate a user profile. The recovery reverted everything to "factory settings", however all files were found on the old user profile which was located under "documents and settings" on the c:\ drive.

Also, all applications still appeared under All Programs on the Start Men... Read more

A:HP Tech Support screwed me

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