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Lenovo Yoga C930 Pen doesn't work

Q: Lenovo Yoga C930 Pen doesn't work

Good day, I just received the Lenovo Yoga C930 and the pen doesn't work. The laptop does't recognize it and there is no way (app or settings menu) to install it, syncronize it or try it. Microsoft Windows 10 pen settings is for the surface pen and the Lenovo Pen settings is for the Lenovo Pen with the top bottom. Nothing for the fancy new pen that is stored in the laptop (not even in the product guide - way to go Lenovo!). I have been trying to call several times Lenovo technical support and the dial menu is horrible. I haven't been able to reach a technical support representative for the Lenovo Yoga C930. This is the worst service per purchased item prize I have received in my life. I really hope that someone can help me. This purchase was supposed to be a good experience and so far it is just pathetic.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga C930 Pen doesn't work

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RELEVANCY SCORE 91.2

I have a Yoga C930 (Not a yoga book).The fingerprint reader will often not work after sleeping or hibernating. This has been a problem from when I got the laptop.The trackpad, keyboard or power button will always wake up the laptop.Sometimes the fingerprint reader will work, but often it will do nothing after waking from sleep / hibernate. It seems to happen when it has been a longer period since I have used the laptop, but is not entirely predictable.If I click on the screen, I get the sign in options - password, fingerprint and pin. Password and pin work fine.Once I've logged in, the finerprint reader will then work fine for a while. It will wake up the laptop from sleep sometimes, but then unpredictably will stop working.I've updated the drivers through Vantage.Happened with different versions of the Synaptics driver:5.5.2804.10505.5.2808.1050I have tried unchecking / disabling "Let the computer turn off this device to save power" (Device manager -> Synaptics WBDI - SGX -> Power options), however the system keeps rechecking the box / turning this option back on!Any help is appreciated.This is quite annoying, as it changes signing in from a quick painless process into an unpredictable annoying one.It would be less annoying if Win10 just showed a password field at the same time as allowing fingerprint sign in.  I have enabled sleep to hibernate (after 30 minutes) because I was getting intermittent continuous drain in modern standby. The fingerprint reader pro... Read more

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RELEVANCY SCORE 79.6

It's supposed to work with keeping finger on item some time, then release after that (it will open menu or just right-click). That doesn't work. It spoils all of the touch screen mode experience. (Surfing Youtube, for example) How do I get it to work? Please note that some areas it works, some it doesn't (e.g., on this website and on Youtube and on Facebook, it doesn't). Please answer. EDIT: It is the Chrome browser. Any idea how I can fix that?

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RELEVANCY SCORE 78

Hi, I keep getting conflicting information. Has anybody tried the Lenovo Pen Pro on these laptops? Are they fully compatible with each other? https://www.lenovo.com/ca/en/accessories-and-monitors/pens-and-supplies/pens/TAB-ACC-BO-Lenovo-Pen-P...

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RELEVANCY SCORE 77.6

 I am so frusterated, I am one more issue away from trading my Lenovo Yoga in for a MAC. I also don't understand why Lenovo does not have an easy to reach support line but rather you have to go through emails and forums. Anyways my VGA to USB C adapter doesn't work so I can't connect to an external monitor. The adapter does not need a driver, it's plug and play. I tried changing the resolution of the laptop to be compatible with the monitor and it didn't help. The monitor I have is DELL U2412M which should be compatible and worked fine with my old Lenovo laptop. Help with this issue would be greatly appreciated. Thanks!Nina

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RELEVANCY SCORE 77.6

I tried the 40 second hold power button method but my charging still won't work I did a reset and reinstalled windows and it didn't work. Now my laptop is off and charger plugged in hoping that it will work. I've plugged in two chargers hopefully one will go through but I doubt it. There's no light or indicator that it's charging.  ANYONE help? My laptop is completely dead at this point. 

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RELEVANCY SCORE 76.4

Hi I just bought my C930 last month and I quite enjoy using my laptop in my class. However, I just used my pen only 5 times and today it was stuck in a silo and didn't come out. It could be pushed properly and I could hear "click sound", but still didn't come out. What should I do? I study in Boston, MA now. Should I disassemble the laptop and fixed it by myself? If so, do you have any video guide for it? Or if there any service provider in Boston that I can send my laptop to repair? Regards,Dhatchai

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RELEVANCY SCORE 76.4

Hi We've problem with the Yoga C930, that's gets very hot when it's charging, both on the bottom and on the top in front of the soundbar, and we can also feel the heat between the kyes. Is there a known solution to this problem?  It's a new pc, and all drivers are up to date including the BIOS.  Best regard Simon

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RELEVANCY SCORE 75.6

Hi, After installing Windows 10 Pro x64 on Lenovo Yoga 900, Airplane Button (F7) stop working at all. All other functional keys works well, except it. I have installed:- Flight Mode Driver version 1.0.0.5-20150824- Advanced Configuration and Power Management Interface (ACPI) Driver version 1.5.0.14-20150824But nothing helped.  Please help. I really need this button.  

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RELEVANCY SCORE 75.2

I received this laptop as a replacememt of my defective yoga 720 the 18 October. After somw days of usage I can finally say that I ve got scammed by Lenovo, who sent me a testing unit with so mant problems! - Wacom pen and touch issues (such as ghosting and deas zones)- TouchPad gets disabled and became uselsss until next reboot. It also feels weird and it is kinda loose and imprecise! -KeyBoard acts weird and there is a noticeable input lag that I just can't stand since I am a programmer. -Hibernation/suspend/who knows who causes the impossibility to Wake up my laptop from sleep. When it happens I can only hard shut it down. - I've found some strange stats in the battery report that makes me think that I've received a testing unit with all of these malfunctionnality. My EMEA casw manager does no longee respond to my emails and I am willing to sens back this laptop and receive a refund or a new replacememt ( BUT NO MORE IDEAPAD LAPTOPS). If someone is contact with Lenovo I can send my case number. This is just unfair. Can't trust this Company. Check my YouTube Channel for the linked problems : https://youtu.be/5_daR-j7CQ8

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RELEVANCY SCORE 75.2

i just bought the new c930 (not yoga book but the yoga c930 ) and i installed all upadtes etc but i have not been getting the battery i expected. when i scroll my mouse to the battery bar, it constantly shows around 6-7 hours on full charge. all i am doing is web browsing. Is this normal? i expected to get around 9-10 hours for the web browsing. Also keep in mind i am on better performance so not the best performance or anything. Ya if i lower the performance even more i might be able to get a little more but i dont think thats normal. I dont have the 4k version either just the regular. If this is expected then fine but i am not sure.

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RELEVANCY SCORE 74.4

Hi, after purchasing my Lenovo Yoga C930 in November 2018 it worked completely fine until 4 days ago. At some point, I started noticing some slight flickers in the form of very thin lines that would span over the whole screen width. I then updated the Graphics Card drivers which solved the problem for two days, then it came back. Since yesterday, there are now some hug screen flickers (similar to this, but a bit less bad: https://www.youtube.com/watch?v=6SIHJYWsFCI ), which are increased if the laptop is on battery mode as opposed to when it is plugged in. I tried to see if there was a difference between the different power modes in battery mode, but it doesn't seem to be the case.All the drivers are up-to-date and I am very dependent on my computer for work, so I would rather not send it in if I can avoid it in any way. Has anyone had this issue with a C930 and managed to get rid of it? System information:Windows 10Intel(R) Core(TM) i7-8550U CPU @1.8GHz 1.00GHz16GB of RAM Thanks in advance for useful feedback!Cheers,Julia

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RELEVANCY SCORE 74.4

Hey folks, I got the Yoga c930 and so far I'm loving it, save one issue--my shift key feels kind of loose (but sticky) and makes a different noise if you accidently hit it the wrong way.  Since it's not a pc-breaking issue, I don't want to have to send it in unless something else goes wrong, but I was wondering if anyone has tried any DIY maintenance on Yoga Keyboards.  I'm worried I might break a clip since even though their are videos for the Yoga 710 on YT, I don't know if they switched up the mechanism for this generation.  It sitll registers the click, so functionally--no issue, but it feels like a defective key that could just completely break out of the blue.                                                              

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RELEVANCY SCORE 74.4

I compared using both ATTO and AS disk benchmarks the performance of the drive in the 930 with the same size 250G SSD in a desktop with a Samsung 970 EVO Plus. The results everywhere better sometimes 10x the speed on writes.  I know in practice if I just use this for routine stuff and no special video editing possibly the existing SSD is more than sufficient. I know also I can clone and replace it in no time probably with a 500G one. Any thoughts? Opinions? Anyone who has done it and noticed a noticeable increase in speed? Thanks,Grant

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RELEVANCY SCORE 73.6

Hi I bought a Lenovo Yoga C930 notebook few days ago, If I put it on the bed for few minutes the heat goes up crazy and the fans are running to the max. Worse than that one of the fans make horrible noise if I shake the laptop, its like it hits something either the cpu or gpu of the plastic base.This is obiviously a manufacturing fault, what do I need to do to fix this?

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RELEVANCY SCORE 73.6

Hi, I would like to set my c930 monitor to 1920x1080 instead of native 4k, in order to optimize battery life and to use an external full hd monitor as dual monitor without resizing/zooming issues. All is working, but I notice an issue on laptop monitor. It seems that using a full hd resolution instead of native 4k, the image quality is poor.... Do I need to set special configuration?

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RELEVANCY SCORE 73.6

Hello, I've problems with the Wifi card. From time to time the wifi card is not recognized correctly and it gets the yellow exclamation mark in the device manager and says the device could not be started. I tried the latest driver of Lenovo website and the latest of Intel website. Same problem. If it hppens I have to reinstall the driver and reboot multiple times and plug in and out the power (I didn't find a proper way to fix it) and suddenly it is working again for some days. I suppose Energy saving/hibernating problems but I'm not sure. I'm just afraid that my new device is having a hardware defect ;-( Does anyone else have similar issues?Any idea how to fix it? Thanks in advance,Michael

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RELEVANCY SCORE 73.6

There is a reverberating sound when the sound of the speakers is incresed. Very frsustrating since the speakers were one of Lenovo's unique selling propositions for this laptop.Another problem is the noisy fan which seems to work non-stop although no other program is working besides the browser and the bottom is quite hot. Nothing like the reviews I have watched. 

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RELEVANCY SCORE 73.6

Hi  I just newly bought Lenovo Yoga C930 and the camera is not working the screen is black when i open the camera app. The camera is enable on my device. i turned on the privacy settings for to access it to apps also i did check the device manager which it says that the integrated camera is working well. I have just updated the windows 10. I would appreciate solutions as to what i have to do. Thanks a lot!

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RELEVANCY SCORE 73.6

This is ridiculous. I need support and Experts help. I have a brand new C930 Notebook. The laptop goes to sleep but does not wake up. Only the led light on the power button keeps blinking. I have to hard press to shut it down and then again press the power button after 10 seconds so the laptop would do normal boot. Then the Fingerprint reader does not work. The next restart works fine but from sleep still does not resume. I checked all settings on device maneger power managerment save mode and all available hardware resources are set to "Allow computer to turn off this device to save power" checked. If i change the Device manager lid close action to Hibernate, it works as expected. So computer can resume fine with hibernate and not from Sleep mode. All my device drivers and BIOS is upto date to lenovo recommended versions. I have seen some online forums but nowhere it is known if it is a software issue or Hardware issue. Lenovo Please suggest!

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RELEVANCY SCORE 73.6

I just got this Lenovo a few weeks ago and it has worked fine until today! The screen was flickering every few seconds, so I followed the steps I saw on the forums to fix it. Nothing worked, so I tried rebooting my computer to see if maybe the drivers needed the computer to be restarted to work. Now, the laptop won?t turn on. The LED shows the machine as being powered on, and the keyboard will light up, but the screen remains completely black. The Lenovo logo doesn?t show up or anything. I?ve tried rebooting with the AC adapted plugged in (even though the battery was fully charged), I?ve tried restarting holding down shift + f8, and holding down the volume up key too. Nothing happens. 

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RELEVANCY SCORE 73.6

I just purchased a Lenovo YOGA C930-13IKB this past Thursday (5/16) from Best Buy & found that the lower left & upper right corner do not sit exactly flat on a hard surface causing it to wobble.  Doing a quick search online I found numerous reports of other Lenovo laptops with this concern but was curious if anyone has come accorss this on their new C930 & if so what was the repair/replace remedy? I checked all the rubber "feet" on the bottom & they all appear to be of same size but yet there is a few mm gap (screen open or closed) on left as you can see in attached picture. Greatly appreciate any help & guidance...

A:Brand new Lenovo Yoga C930 wont sit flat

Welcome to the Community!
 
I've run into this with a number of appliances and devices. Sometimes, it's a warped cabinet. Sometimes, the rubber feet are slightly different (usually due to a bad glue job). Sometimes, it's the surface, itself. The "redneck" fix is to just use an emery board on the rubber pads until it sits flat. But, since you just bought it and if it's out of your tolerance, I'd haul it back and make them unbox and test the replacement in front of you. 
 
Doc

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RELEVANCY SCORE 73.6

Having used this for a few weeks, the speakers had always been quite loud. But not sure why suddenly they have become quiet soft, despite being on 100% max volume (with or without Dolby Atmos). Checked all the usual windows settings, everything is on 100%.  Any suggestions?  Speaker drivers: Realtek Semiconductor Corp. 21/06/2018 6.0.1.8472   

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RELEVANCY SCORE 72.8

this laptop has usbc so which is the best docking station to get with this laptop that will support dual external monitor setups? i have the dell s2718d

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RELEVANCY SCORE 72.8

Brand new computer. Just got the usb-c to hdmi cable, but couldn't connect to my dell monitor.I tried to reinstall the video card, and reinstall bios drivers from the lenovo website. But all didn't work!I can connect to my monitor through wifi, though. Just can't through the usb c cable. Does anyone know how to fix it?

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RELEVANCY SCORE 72.8

How can i hook this up to a  external monitor? does usb c to usb c work to connect to monitors usb c port? i tried this and monitor doesnt recognize it. doesnt make sense. usb c to hdmi does power monitor but how come usb c to usb c doesnt work and cant get detected by monitor?

A:lenovo yoga c930 usb c port ? can it power a external monitor?

I don't have a C930 and you don't say what kind of monitor you have, but the 2 USBC monitors I have used need a separate power supply connection.

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RELEVANCY SCORE 72.8

Hello, We have 3 docks (Dell D6000, Thinkpad USB C dock, and a pluggable usb c dock) at our office and just recently purchased this laptop to connect with one of the three docks and use 3 external displays. For some reason, when connecting monitors to all 3 ports on all three docks, we are unable to get all 3 displays and the laptop. We can only get 2 displays and the laptop as a third. That being said, on the pluggable dock, we were able to get all 3 externals and the laptop as a fourth about 1 in every 15 or so connects. Otherwise we get 2 displays and the laptop. If we disconnect one of the displays, we can get one that was off to turn on, but we are again stuck with 2 displays and the laptop. The Think pad docks gets all of the displays, but at horrible low resolutions (it has 2 DPs and a VGA). Their is no consistency at all and I'm trying to avoid returning the laptops. We have checked that the latest drivers are installed and installed the displayport drivers from their website. Another weird thing is that sometimes the docks are charging the laptop and other times it shows "plugged in, not charging" on all 3 docks. We have a dell that is not as nice body wise, but connects to all 3 docks and gets 3 external and the laptop, but these yogas are nicer. Is what I'm trying to do possible with this laptop?

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RELEVANCY SCORE 72.8

As the title says, whenever my laptop goes into sleep for an extended period of time my fingerprint scanner stops working until the laptop has been unlocked. After which, the scanner works perfectly. I've tried running updates multiple times and I've tried disabling Power Down component during sleep. Anyone else have this issue or have any other solutions?

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RELEVANCY SCORE 72

It seems that X1C6 receives better support than X1Y3. How about the Yoga C930?

A:Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

Are you talking about calling Lenovo for warranty problems, or this forum?  If calling, "Think" products are handled separately, but X1C and X1 Yoga should be the same as each other.  If this forum, you are most likely to get the most help on products that are most widely distributed.

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RELEVANCY SCORE 72

I was quite concerned about the 20Mbps download speeds with this NEW laptop on my Asus AC87. It uses the 5GHz MIMO with beamforming and should get 95Mbps. My Note 9 for instance with 2 x 2 MIMO gets 95Mbps. It is a HUGE and disappointing difference. All I did was go into the settings and change the bandwidth from 80MHz down to 40MHz and so far the problem seems to be solved and it didn't affect the speed of other wireless devices. I'm wondering of course if anyone else experienced the same issues. This may mean I'm getting a lesser theoretical speed but the practical speed is what counts and it works now. Grant

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RELEVANCY SCORE 70.8

Hi. My keyboard stopped working out of the blue, and whenever I open the laptop it goes into tablet mode. Switching to laptop mode does not fix the keyboard issue. Any help?

A:Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Problem seems to have fixed itself, but I'm still worried.It's like something is making the laptop confused. Sometimes it doesn't know if it's in tablet mode, laptop mode, or closed. There's been times where the screen just shuts off, and I need to close and open the laptop again to get it to work. In fact, it was this that caused the issue in the first place.Is there anything that might be causing this system confusion?

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RELEVANCY SCORE 66.4

Hello everyone. I just had to come to the forums and post this text that I wrote to the survey Lenovo sent me after my initial service case: I sent my brand new Yoga C930 to be checked because of light bleed both bottoms corners of the screen. They received the laptop on January 2nd and on January 7th I asked what the situation was, they told me it was being prosessed. On January 14 I again sent a message to customer service asking for an update since I didn't get any updates unless I asked (which is really bad service). They replied that according to the service center there wasn't enough light bleed. They then sent the laptop back. So for a week the laptop was just laying somewhere at the service center and only after I asked about it did they send it back. When I got it back I noticed the service person had scratched the laptops hard metal hinge. So now I had light bleed and  a scratched laptop. He hadn't even used the protective sleeve I had put the laptop in (sleeve came with the laptop). Instead he had forcefully jammed the sleeve in the box and put the laptop in a random plastic bag... At that point the laptop had been gone for a month and now the only way to get a replacement metal hinge is to send it back to Germany AGAIN. I have no idea how long it will take this time, or even if it will be returned in any good condition. I can say I have lost all my trust in the Lenovo service center and I am disappointed that Lenovo does not have any service in... Read more

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RELEVANCY SCORE 65.2

I noticed when i watch netflix or other platforms, the display changes (brightness/contrast changes so the scenes appear redder) and almost as if the someone is switching the lights on and off in the actual show. But on other displays such as my phone, the colors are fine. I tried changing my battery plan, turning off the adjusting brightness, and disabling settings in the intel graphics settings. Nothing seems to do the trick! super distracting to watch a show and see the whole screen flicker every few seconds.

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RELEVANCY SCORE 64.4

My son accidentally got his leg caught in the cord of his laptop when he got up and the laptop  fell approximately 2 feet to the tile floor.  It boots up but stays on the Lenovo splash screen.  If I go into the BIOS and select System Recovery it goes through the "Loading files..." process, the Lenovo splash screen appears with the dots going in a circle but, then after about 2 minutes of that the screen just goes black.  If I tilt the screen forward or back I can tell it is still backlit just with nothing to display.  Anything we can try?

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RELEVANCY SCORE 62.4

Bought the latter and considering the former as a second A/C adapter. Does anyone know if it would work? I expect it to, but just looking before I leap.





Fully patched, updated devices > Stock, unrooted: Verizon Samsung Galaxy Note9 | Unlocked HTC U11 || LineageOS, rooted: Verizon Samsung Galaxy S5 || Windows 10 Pro: Lenovo Flex 5 (15") 81CA | Lenovo ThinkPad L380 Yoga

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RELEVANCY SCORE 62.4

Hi, for the X1E, before replacing compoents, it is suggested on the manual that we need to go to the BIOS to disable the battery first. How about the 4K version of Yoga 730 15" and Yoga C930?

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RELEVANCY SCORE 62.4

Hi, I am looking for a laptop with a 4K screen. According to the specs, the X1 Carbon Gen 7 and X1 Yoga Gen 4 will have 51W battery. Does that mean even they will get the latest cpu (which some said there is not much different), they will have shorter battery life than the current Yoga C930 which has 60W battery? https://www.ultrabookreview.com/24380-2019-lenovo-thinkpads/https://www.ultrabookreview.com/24458-lenovo-yoga-c930-review/ 

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RELEVANCY SCORE 61.6

Hi, I noticed that when I took the laptops out from a computer bag and immediately flipped them over into a tablet, the login screen showed up with a prompt to enter the password. However, virtual keyboard did not show up. I had to turn the laptps to laptop mode, entered the password and then flipped them back to tablet for the machines to function. This has happened to both my Yoga 730 15" 4K and Yoga C930 4K. Why? Perhaps it is not the virtual keyboard not showing up but the touch screens did not respond? Is this a common issue for the Yoga line?

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RELEVANCY SCORE 60.4

My new Yoga 3 pro doesn't work anymore. Pressing the On Button or loading it... get no reaction: no led blink, no sound, nothing on the screen

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RELEVANCY SCORE 60.4

After a few months of normal operation my Yoga 920 suddenly doesn't respond to the power button. It seems completely dead because neither the power led nor charge led is on. It is still under guarantee so I sent it to my local service. Did anybody have the same problem with this model? What may be the cause?

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RELEVANCY SCORE 60.4

Hi, my Lenovo Yoga 2 13 (20344) doesn't boot anything: Linux live-sticks, Windows 7 and 8 install sticks all start to boot, but then suddenly stop. For the Linux-stick, see the picture. Windows 8 stops running that pointed circle, that shows somethings happening. Windows 7 brings a blank screen after the "Loading windows" bar.I've tried removing the battery, the WiFi card, the m.2 SSD, everything I could imagine was faulty, no change. I don't have an OS installed.Any ideas? 

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RELEVANCY SCORE 60.4

Hi guys, Although reading about similar situations, haven't read exactly mine yet, so here goes. switching on results in the power light switching on for a few seconds. when charger is pugged in, charging light will turn on (as long as the charger is plugged in). no screen activity at all. removed the battery and 'drained' the system by keeping the power on button pressed for 1 minute (read that somewhere on the net). i read in the Lenovo manual that after removing the battery and plugging in the charger, the laptop should switch on just using the mains, but unfortunately mine doesn't, just, as mentioned earlier, the power light goes on for a few seconds. reading the manual in this situation they advise to replace the system board..... aha. to be honest, i haven't measured the voltage of the charger, when plugged in (should be 20 V inside the plug) as i don't have a V meter. should i look into that before writing it off completely ? For me, because it doesn't work on just the mains (so without battery), i guess the motherboard is screwed. any more ideas ? any tips welcome, thanks !

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