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Suspicious phone call supposedly from Windows Tech Center, Jacksonville, FL

Q: Suspicious phone call supposedly from Windows Tech Center, Jacksonville, FL

I just received a phone call from a person purporting to be from the Windows Technical Center, Jacksonvill, FL (888-970-4250) who said that they have noted a security issue with my computer. This person asked me to open the run command line and bring
up the windows event viewer (eventvwr). Prior to opening up windows event viewer I asked for verification of this person's credentials and he gave me the information above, and a name that I did not write down.
The process appeared to be somewhat suspicious and I said that I would need to verify this person and organization and call back the toll free number before I went any further.
I was wondering if anyone has had a similar experience and can offer any advice....

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RELEVANCY SCORE 200
Preferred Solution: Suspicious phone call supposedly from Windows Tech Center, Jacksonville, FL

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 100

Received fraudulent phone call from 18883113841 claiming to be a dell tech support who later started verbally abusing and cursing. Seems like info has been stolen from Dell. Dell is not taking responsibility and leaving it's customer vulnerable that undermines the trust on the entire Dell company. Who would like to buy from Dell knowing that privacy will be compromised? On behalf of all affected customers, I request Dell to provide the affected customer necessary safeguards to help rebuild the customers trust on Dell by acknowledging their sufferings. Thank you very much.

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RELEVANCY SCORE 84.8

Okay, this is just weird....
.... phone rings, call display shows up as UNKNOWN, I was expecting another phone survey or something but before I hang up I figure I'd at least see wgo it is. He asks for me by name then says he's from the "Windows Support Center" or something like that. I can tell he's at a call center in India or something, poor phone connection, I can hear other people in the back ground.

He says our computer is sending out error messages every time we're on the web or something like that, might be from a virus or some kinda windows errors. We have 5 computers, I think I'm clever by asking him which one he's talking about and he replies "the one running Windows 7".

Okay, so I'm skeptical, but figure I'll see where this foes.

So he asks me to run EVENTVWR on that computer which brings up a "even viewer: window, he asks me to look under WINDOWS LOGS - APPLICATIONS and read to him what the sources are, he asks me how many there is etc. I tell them there are hundreds, he asks for the sources and gives me some kinda techno talk as to what's causing that error.
Then he asks what the sources are for the ones marked in yellow as a warning, get more techno talk.

Next he asks me to run WWW.SUPPORT.ME which brings up a "support connection" window "powered byLogMeIn ". It asks for a 6 digit code which he gives me. Now I don't know what to expect, for all I know this will ope... Read more

A:Weird phone call from Windows Support Center?

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RELEVANCY SCORE 84.8

So a guy called me up saying that my computer was messed up beyond all recognition and convinced me it was being hacked. He directed me to his companies site:

hxxp://www.microteckon.com Computer Repair Service, Virus Removal, Online PC Suppor. Help Services 24/7 - pckariger.com

and I downloaded this application that allowed his technician to control my computer and direct me to to certain pages. it came to the conclusion my ssl was expired and needed it renewed. so he directed me to this site:

hxxp://www.gitsolutions.net/pricing.html]GIT SOLUTIONS

And after looking at the prices I hanged up. The whole thing just smelled like a scam so I cam here for clarification. I'm not sure if there are any lingering effects from the application that let him control my computer. There appears to be no lingering effects but Im not the expert. Thanks for the help.

GMER 1.0.15.15641 - GMER - Rootkit Detector and Remover
Rootkit scan 2011-09-23 21:13:15
Windows 6.1.7600
Running: gmer.exe


---- Files - GMER 1.0.15 ----

File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.default\Cache.Trash\Trash\Cache\3\58\3A919d01 2566 bytes
File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.default\Cache.Trash\Trash\Cache\3\58\A1D82d01 51904 bytes
File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.default\Cache.Trash\Trash\Cache\3\58\B1880d01 6639 bytes
File C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\nir45umj.d... Read more

A:Suspicious phone call

bump please

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RELEVANCY SCORE 82

My Internet Connection dropped suddenly...happens about once or twice a month. Not much.
Comes back on in about 15 minutes.
Minutes later i get a call, someone says they received a call just a moment ago from my number. I have not made a call since yesterday.
 

A:Does this sound suspicious? Internet dropped..odd phone call

Coincidence.
 

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RELEVANCY SCORE 79.6

AVG Antivirus+(1-800-723-4210)+ Help Desk Customer service number 1-800-723-4210for online tech support Help Desk And Care on Toll free phone number Contributors: Poojajaanu Date created: 2016-09-06 05:39 PM | Last Updated: 2016-09-06 05:39 PM Category: Project Description: AVG security USA#[email protected] customer service phone number, AVG antivirus customer service phone number AVG +∑™+1-800-723-4210AVG Tech Support Phone number, AVG customer support phone number AVG customer care phone number AVG USA((((=1-800-723-4210))))) AVG Antivirus tech Support Phone Number, AVG Antivirus Technical Support Phone Number, AVG Antivirus Customer Support phone Number AVG Antivirus help desk number, AVG telephone number AVG Support Phone Number 1-800-723-4210USA, AVG Antivirus Support Phone Number, AVG Technical Support Phone Number, AVG Customer Support Number?? AVG Support Phone Number 1-800-723-4210USA, AVG Antivirus Support Phone Number, AVG Technical Support Phone Number, AVG Customer Support Number?? AVG phone number #$#1-800-723-4210##$AVG Antivirus phone number AVG security phone number AVG phone number #$#1-800-723-4210##$AVG support phone number AVG symantec phone number AVG phone number customer service #$#1-800-723-4210##$AVG customer service phone number AVG tech support phone number AVG technical support phone number1-800-723-4210 AVG phone numbers AVG help phone number AVG Antivirus support phone number #$#1-800-723-4210##$AVG phone support AVG contact phon... Read more

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RELEVANCY SCORE 77.6

(does anyone have any recommendations for a good phone system for a call center which must act like it is many different companies? for each 'company' we represent, i must be able to build an english and a spanish call center.

we currently have two nortel business communications manager boxes but i think that a product better suited for our particular functions would improve our performance.

we have two pri's going into each bcm.

we also have a number of issues with the d channels intermittently going down.

thanks in advance for any advice.)
 

A:(call center phone system)

If you are looking to replace your system the Avaya (Lucent) Definity is excellant. Very pricey though. It will handle any configuration you can think of running. It is the same system used by HSN and the Federal Reserve. I've worked with Nortel, Siemens-Rolm and Fujitsu and the Lucent was the best of them although for cheaper money the Fujitsu 9600 isnt bad.
 

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RELEVANCY SCORE 64.4

Here's a few examples of the windows popping up:
hxxttp://avcomand.com/av001/virusremoval.php
[url=hxxttp://trackjumpclicks.com/search/paypercall/scan7/steps.php?sid=[%5Bsubid%5D]16206061]hxxttp://trackjumpclicks.com/search/paypercall/scan7/steps.php?sid=[%5Bsubid%5D]16206061
hxxttps://www.draftkings.com/contest/draftteam/1416025?showPrizePop=True&showFppEntryPop=True
 
Sometimes dialogue boxes popup that will not go away and cause me to end program in task manager. I'm running Windows 8. It does not seem to be affecting IE. Also, at one point I updated Chrome. It went away and then spontaneously returned while I was browsing very ordinary, non-shady websites. This is a continuation of a previous thread: http://www.bleepingcomputer.com/forums/t/547650/windows-8-browser-hijacked-maybe-other-stuff-too/#entry3473919
 
DDS log:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.67.2
Run by John at 12:02:30 on 2014-09-22
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3986.1420 [GMT -4:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchos... Read more

A:random windows popup in Chrome trying to get me to call tech support, etc.

And the attach file.

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RELEVANCY SCORE 62.8

Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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RELEVANCY SCORE 62.8

Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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RELEVANCY SCORE 62.4

I just got a call from someone claiming to be with Windows Global Support. They are calling because I have a Windows product that has been sending out errors. They feel I have an online infection and want to help me. Really?

They are right in that there are Errors and Warnings listed in the Computer Management Windows logs. I really don't know what to think.

Anyone else run into this?

A:Global Windows Support Phone Call?

That would be called a scam.

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RELEVANCY SCORE 62.4

I got this phone call from a " windows tech" (he said) telling me I was infected. Like a fool I let him take control of my windows laptop computer. He put a program in it to "clean it"? He and wanted money to run it....I would not pay him....after hanging up I ran the program myself (another stupid mistake. This was a windows laptop xp os. I have since gotten rid of it as I was afraid of it...But my question is this. I am on a network, (and so was my laptop) when he got in my computer do you think he could see my private information (password, name, husbands on our apple computers that are on the network also? I have not noticed any major problems with my computer. we have lion os on our apple computers. The only thing I have seen recently(and this incident happened some time ago) I got an email from someone to tell me to quit sending him emails and I got an undeliverable email notice....neither of these people had I sent any emails to. Please advise. Thank you so much...I have worried about this ever since it happened.
 

A:phone call from windows microwave security

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RELEVANCY SCORE 62

I received a call this evening saying I have many errors - events on my computer being sent to windows daily and they needed to help me fix them- the last part of their name was VAP- I never heard of them- has anyone? they had my windows id number=- well the first part of it- they guided me thru commands to show me the rest of my id number and they did read it all to me- they brought me to events page which said I had 24 thousand events!~ yikes! most of them seemed related to Bonjour Service. The guy then transferred me to his supervisor who wanted me to give him control of my computer. I was reluctant to do this and he became angry- I asked why can't u tell me what steps to take and I can do it? he asked Are u a technician? grrrr I told him I didn't feel comfortable to which he replied well hang up then and your computer will break ! I asked him if this was going to cost me money and he said maybe. I took his name and number and said I would get back to him. he kept wanting to know what antivirus I had and who installed it etc>>> I just didn't feel comfortable- has anyone had this happen or know if windows has such a company? I looked up the Bonjour Service and see that is installed on your computer when you download ITunes- I did find steps to remove it but haven't done so because I used iTunes. sigh- can anyone help me- why have I never been notified by my computer about these events?

A:phone call from company representing windows says i have errors?

The caller is nothing but a lying, no-good-for-nothing scammer (I have better terms but Mama told me not to use those words) who has nothing to do with Microsoft or any other legitimate company. You were smart not to give him control of your computer. Unless you gave them access to your computer, there is no way they could no what was going on with your computer and chances are there is nothing wrong with it.

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RELEVANCY SCORE 61.2

This virus takes control at startup by initiating various command prompt windows and a multitude of odd processes in task manager including, but not limited to, several chrome.exe processes and gplyra.exe. Computer runs very hot.After about 30 seconds a screen pops up completely hijacking the screen which prevents you from accessing the desktop and using task manager. The virus also created its own user account and the only way to turn the laptop off is by holding the power button.
 
I was unable to run FRST while running windows normally, the only way I could run FRST was while in safe mode. I ran malwarebytes in safe mode previously which detected about 1200 questionable files which I deleted, but upon reboot it promptly came back as if no change were made. How do I remove this virus? Any help is greatly appreciated, thanks!

A:SupRemo, Your windows license has expired, please call [phone number]

Hi adidasfate My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;If y... Read more

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RELEVANCY SCORE 61.2

The popup displays various file names and numerous different phone numbers each time it appears.
 
In troubleshooting and attempting to remove this popup, I have performed the following:
1.  Malwarebytes scan.
2.  Avast Boot time scan.
3.  Removed a disabled BHO with a name of only a registry key by deleting the key from the registry.
 
 
Both Malwarebytes and Avast have found and removed "Pup" type infections, but the popup still comes back.
 
I have ran the FRST and also did a hijackthis scan, both of which are attached.
 
Neil
 

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RELEVANCY SCORE 60.8

I am helping a friend with a nasty infection.  He received the phone calls from the scam MS support people claiming he had viruses.  Eventually he gave in and let them have control of his computer.  He cut them off before paying but not before they had control.  I took a look at his computer later and found no evidence that there was any lingering problem on his computer, so I assumed that it was just a Teamviewer type tool that they had him download that gave them access.  After removing and running a few malware removal/scanning tools, I pronounced him clean.
 
An hour later he called and said his computer spontaneously logged him out and put a password on his user profile.  the password hint is "Your computer is infected, call this phone number to unlock".  I went back to his place and bypassed the (very real) Windows password lock.  Scanned again, ran TDSSKiller and a few other malware removers again, but suspected that he MUST have done something because this was a clean computer.
 
Didn't have time to do anything else in the past couple days but went back over yesterday.  Spent an hour on the phone with the number that the scammer gave us, trying to figure out if they had a secret back door into the computer.  They did not, and kept trying to get me to install various teamviewer clones to which I gave them the wrong ID once installed, which totally threw them for a loop.  I never actually did allow them in... Read more

A:Wierdest malware ever - windows password changed by evil fake phone tech support

Well, I ran out of patience  I left the computer offline for 24 hours and the infection did not return.  I then connected it for another 24 and by the time I checked in, it had been locked down again.  So it'll be a mystery I'm afraid.

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RELEVANCY SCORE 60.8

Hi there, recently I have been cleaning out old files and programs trying to keep the computer happy and ran updates and scans using all the anti- stuff on my computer, a self-made WinXP Pro SP3 machine with an Intel DG33TL board running 4 gigs of DDR2 RAM and Core Duo D6550 CPU. I cannot get into the Windows Security Center today and I don't know if it is something I did, or if there is malware blocking my access.

Several times in the past, I have noticed suspicious activitiy regarding ZoneAlarm and Ad-Aware going on and off by themselves or asking for permission to access the internet when they have just done so maybe an hour before. I sell on ebay and this invites people from around the world to "quest" into my computer.

This reason for this help request is that this morning, I woke up and found the computer on and monitor off after shutting it down before going to bed last night. Avast was not running, nor was ZoneAlarm, GuardedID, SuperAntiSpyware and several of the usual tray icons were missing as well. Yesterday, I uninstalled Ad-Aware to get ready to try something else. After finding this suspicious pattern this morning, re-installed Ad-Aware and ran the scan, but it only found 3 tracking cookies, no malware. Ran Malware Bytes yesterday and came up negative, too.

The consistent suspicious activity I usually see is that the keyboard hotkey for homepage internet mail one button sign on gets switched from my ISP provider homepage of Comcast.net to Outloo... Read more

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RELEVANCY SCORE 60.4

The SSD in my carbon x1 6th dead within a year. I sent it to lenovo asking them to fix it. This took two weeks.  After I received it, I found the windows they installed is NOT the orginial windows, and it's NOT activiated! I tried to call the customer sevice for a product key. The lady asked me to ship it back. I told her that reinstall the windows will cause the loss of all the software I installed - a lot are license associated and expensive. I asked if they can just give me the product key or if they can pay the software I got, I'm fine to ship it back. The lady just hang off my phone.....twice..... I'm very upset with the customer service. Is there a way to get contact with her upper manager and solve this issue? Many thanks! 

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RELEVANCY SCORE 60.4

So, I was thinking about installing Windows 10 Technical Preview on my computer. But, now I have backed out due to concerns of it not being finished. My problem is that the Windows Updates icon in the Notifications Center keeps saying Windows 10 Technical Preview is ready. I have already hidden the 10 Tech Preview Update. How do I get it to stop saying this?

A:Notification Center: Updates Icon Keeps Saying Windows 10 Tech Preview

You must have intended to try Win10 and record of that attempt has been saved somewhere on your computer.
Press Windows key plus R then type msconfig in the Run box, under the Startup tab Uncheck anything relating to Windows 10 TP. If you do Uncheck something you'll be prompted to reboot. In some cases a brute force procedure is needed and usually required editing the Registry, not a place for the inexperienced to play as one misstep will cause Windows to not work.

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RELEVANCY SCORE 60

Hello!I've noticed my Windows 7 laptop behaving strangely since yesterday, and would greatly appreciate assistance identifying and solving the issue. The machine will, without warning, crash to a black screen and become unresponsive. The power stays on and the hard drive light suspiciously stays lit; the only thing I can do is manually restart the computer. (Upon reboot the system seems fine.) This has happened twice yesterday, when I was working on some Excel spreadsheets with a music application in the background, and once just now, when I left the computer to idle. In addition, Windows Action Center reports this:"Remove the TrojanDownloader:Win32/Adload.DA virus from your computerWindows has detected TrojanDownloader:Win32/Adload.DA, a known computer virus, on your computer.To remove the virus from your computer, follow these instructions:Go to the following website:Microsoft Safety ScannerClick Download Now, and then follow the instructions on the screen."It's the exact same thing that this post is reporting, incidentally. Action Center also tells me that this Trojan has caused my computer to stop working properly once, last occurring on May 31. Unfortunately I don't know how long this alert has been there for, since I almost never check Action Center. I thought it was odd that Windows is reporting a thing like this, but it appears to be a legitimate system message.Anyway, Avast hasn't picked up any sort of suspicious activity yet. Last night... Read more

A:Suspicious black screens + WIndows action center alert

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next t... Read more

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RELEVANCY SCORE 59.2

 I did just have a problem getting my new license to Avast Secureline (VPN) to work.  I called Avast free tech support and "marvin" used remote access to find windows errors and driver faults. He did something very similiar to this but wtih more command prompts  http://krebsonsecurity.com/2012/03/aghast-at-avasts-iyogi-support.  So I just wanted to have someone look over my computer for performance and security measures.  I did get my Secureline license to work after downloading java ( i guess i hadnt before) and setting windows defender off ( oops)
 Windows 7 premium. 

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RELEVANCY SCORE 58.8

Today I have received a call from a person who claims to work for hp. He told me that my pc has a virus and I needed to turn on my pc. I replied saying that he oucl be an hacker. TO prove he is not, he was able to provided my HP s/n  (it is correct) he left me a phone number 800 680 1438 and his id (da1708).He will call me back. Is he an HP tech?thanks

A:suspicious call

Hi, Please do NOT allow him to access your machine again. Regards.

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RELEVANCY SCORE 57.6

On-site Computer Repair in New York, NYC, Manhattan. Networking, Web Design, Upgrades, PC Repair, Mac Repair, Virus Removal and More.

Link removed.



computer repair, nyc, nyc computer repair, computer help nyc, computer repair, networking, data recovery, tech support, pc repair nyc, virus removal, backup, laptop repair, computer help nyc, installation, network support, nyc pc repair, Support, upgrade pc desktop nyc, Home and Business Networking, Hardware Software repair, upgrading, New York City NYC
 

A:Nyc Network Support / Call 866-nyc-tech

NO SPAM PLEASE
 

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RELEVANCY SCORE 56.4

I just received a telephone call from someone (with an Indian accent) who knew my CLSID. He also knew that I had over 19,000 events in my Event Viewer/Administrative Events. For that reason, he wanted to take control of my PC and fix the problems because he said that, any day, my system could crash because of these events. His direct telephone number is 315.215.3520, his name is Ethan Carter and his Microsoft ID is (supposedly) MS1075. Of course, I didn't allow him to take control of my PC - I told him I wanted to verify that he, indeed, worked for Microsoft. A few years ago, I called Canon for tech support and the phone was answered by an Indian who sold me a lifetime PC protection package call SmartLocker 2.2. I only agreed because he answered the Canon Tech Support line and fixed some problems I had. That may have been how someone got my CSLID. In any case, I need some knowledgeable guidance. Someone has a link into my computer and I don't know what they have access to. This is SERIOUS!!!

A:Just got call from someone claiming to represent MS Tech - knew CLSID

A CLSID is associated with a COM object in Windows and is unique to that COM object but not unique to a particular machine. In other words, for a given COM object in Windows 7, all machines will have the same CLSID.

Support Desk Scams: CLSID Not Unique

To my knowledge, MS would not ever call you.

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RELEVANCY SCORE 56

Microsoft Warns Of Tech Support Phone Scam
I know this has been circulating for a while but my mother received a phone call while i was there .
I took the phone away from her and talked with the man to find out what was going on .

He would not take no for an answer
even when i told him that there was no computer at this address he insisted on retelling me he was from microsoft tech support and that the ip had been flashing red at their end and that it was a virus problem .
Even after i had repeated that there was no computer to get infected he said when i read my emails all lights were flashing at their end

Now if this post stops one pc user from falling for this scam then i will be happy
 

A:Tech support phone scam

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RELEVANCY SCORE 56

I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them.
A friend called tonight and she was taken in by the scam. Her immediate concern was to get her pictures and other personal documents off of the computer. I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay?
Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive. I ran Malwarebytes and selected only drive E, which is her drive, but the only problems it showed were on Drive C. I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan.
So the first question is, is there a way around the password and to be able to remove it without reinstalling the OS. or recovering from a set of recovery disks?
Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive, as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks? It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropri... Read more

A:Tech Support Phone Scam

You'll probably need to look for your self because getting around passwords is frowned around here, I think I can guide you to a safer place to look, rather than searching questionable places on the net and ending up worse off than you are, but the rest is up to you
http://www.ultimatebootcd.com/

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RELEVANCY SCORE 56

I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them.

A friend called tonight and she was taken in by the scam. Her immediate concern was to get her pictures and other personal documents off of the computer. I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay?

Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive. I ran Malwarebytes and selected only drive E, which is her drive, but the only problems it showed were on Drive C. I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan.

So the first question is, is there a way around the password and to be able to remove it without reinstalling the OS. or recovering from a set of recovery disks?

Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive, as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks? It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appr... Read more

A:Tech Support Phone Scam

you are not going to find a way to make the recovery's on a non working computer. the best fix is a reinstall,its likely that here recovery partition is still good ,you just need to save what you can, and run the recovery, check ASUS site for info on what key to hit on bootup to activate the recovery .
It sure is a small world when we are so gullible to think that Microsoft or someone that cares , is going to call us/little old me, and tell me my computer is sick and offer to fix it ,good luck

like the calls telling me they can offer me better interest rates on my credit cards ,and I don't even have a credit card

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RELEVANCY SCORE 56

I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them.
A friend called tonight and she was taken in by the scam. Her immediate concern was to get her pictures and other personal documents off of the computer. I have no idea what these people do or if it is just a matter of getting the password and once input everything is okay?
Anyway I took her drive out and connected it to my computer and copied off all of her personal data to a flash drive. I ran Malwarebytes and selected only drive E, which is her drive, but the only problems it showed were on Drive C. I have no idea how it detected issues on Drive C as I had unselected Drive C and only selected Drive E for a scan.
So the first question is, is there a way around the password and to be able to remove it without reinstalling the OS. or recovering from a set of recovery disks?
Second is there a way to access the control panel on her drive with it still being connected to my computer to make a recovery disk for her drive, as like most people she didn't bother making a recovery disk set so if it has to be reformatted and the OS reinstalled she has no disks? It has a partition on the drive which I assume may the recovery information but the only visible folders are system volume information and recycle bin and I do have the appropri... Read more

A:Tech Support Phone Scam

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/547265 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 55.6

Techginee provide you solution regarding dell printer.we are the best technical service provider for dell printer.you can contact us any time with our given toll free number 1-888-608-8688 Late item and dispersion declarations from driving worldwide printer and printer ink cartridge brands Dell and Xerox streng then the significance for organizations to in any case acquire great quality printed archives for a large portion of their customary promoting exercises introductions and we can help you regarding dell printer if you face any trouble contact us we have a well trainer team for support dell printer offline help 1-888-608-8688 disconnected publicizing. Improvements in speedier and expanded limit with regards to PC data information and sight and sound trade get to and capacity have not expelled the requirement for printing physical archives.
 

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RELEVANCY SCORE 55.6

Samsung is a best Company that provides it?s Samsung Printer Tech Support in the field of electronic and PC peripheral. Printer is one of those output device produced by Samsung. Samsung printers are known for their quality, creative, sparkle and persevering quality.

It is one of those electrical devices made by the affiliation that gives most exceptional preferred standpoint to the affiliation. It is clear and effective to utilize that gives best outcome and best commitment to the clients furthermore. Samsung has presented a wide grouping of [1-866-877-0191] printer for various printing courses of action as appeared by the client's needs. At present it has displayed around 30 sorts of printers in the market to fabricate the execution and printing speed. It offers specific things, for example, shading laser printer, inkjet printers, mono laser printers and some more. It is incredibly magnificent gadgets still client may go up against some specific glitches while utilizing the contraption. Its particular fortify helpline is consistently organized to manage all issues of clients. A client can approach the Samsung printer customer service to get guide every one of his request quickly 24*7 on this number 1-866-877-0191.
 

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RELEVANCY SCORE 55.6

I sent a laptop to be repaired 15th August through JB Hifi under the 2 year warranty conditions.   I eventually tracked it to AWA in Sydney, then HP, then eventually back to JBHiFi.   After 2 months it was repaired, and the HP contact in Sydney who finally tracked it down apologies for the delays citing changinng procedures.  Fair enough.   The laptop had 'died' and apparently had its internal board replaced.   These numbers related to the repairs:47769469264778876944Serial # 5CD519OP2T Now the laptop "blue screens" constantly.  The error messages change: FAULTY HARDWARE CORRUPTED PAGEKERNEL SECURITY CHECK FAILURESYSTEM SERVICE EXCEPTIONMEMORY MANAGEMENT  I've spent many hours speaking with tech support.  Had multiple "we'll call you back" cut-offs.  Had to re-explain the issue countless times despite the issues apparently being logged.  I've reset the software to its orgininal state as this was the perceived issue, rather than the recently installed hardware. My partner has been without her university computer for nearly 3 months.  I've spent way too much time and money (I don't have a landline so the calls to tech support cost via mobile).   After all this I am leaving the country in 3 days, and have no resolution, despite my best efforts. I can't find a local contact, or an email.  Can someone please get in contact with a non-call centre contact or email. This has been an aw... Read more

A:Laptop repair unsuccessful and no luck with call centre tech...

Sorry to hear of all the trouble. I have asked for review by escalation team but it will probably be Monday before anyone contacts you.

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RELEVANCY SCORE 55.6

I keep receivng calls from "Microsoft" stating that my IP address has been compromised by several different countries.
And if I don't follow the instructions my IP address will be disconnected.
This is a recorded message. And on caller ID our own name & phone # comes up.
This started yesterday & we have received at least 5 calls.
Is this legit? Is this anything to do with Microsoft?
Any help you can give us will be greatly appreciated.
Thank You!
J. Verska

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RELEVANCY SCORE 55.2

I have recieved a phone call stating that they are calling from HP.they have all the information about my computer such as the serial number and product number. The women says it is about fixing 2-3 programs that have been download to my machine and if I don't do it all my data will be lost.the call back name and number are;Shelly White1-800-180-1810













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A:Phone call from HP

@lee56

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 55.2

I just got a call on my cell phone from someone saying they are from online tech support. Don't have any way of supporting who they are. They wanted me to down load a program called Team Viewer. I didn't do it cause I don''t know who he was. I just hung up. Since then I went back to another part of his bait and switch when he said to go to ( run and put in eventewr) then went to windows logs and then to application and found a lot of errors that I can't delete. That's when he said to down load teamviewer. And thats when I hung up. The errors are 2828. What is that and should I worry? Should have I done it or did I do right by hanging up? I'm not a total dumb ass.

A:Help with phone call

It's a scam, just hang up or talk dirty to them

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RELEVANCY SCORE 55.2

I received a phone call from HP  here is the number  844-55-2555   They said my computer has stopped receiving updates and someone else has logged into it and taken over.   How do I verify this?  is this a scam/It is true that my computer is not receiving updates.

A:HP phone call

Lizslatt This is a SCAM!  HP does not do any unsolicited calling to notify folks of possible computer problems. It IS true that Win7/8 PCs NOW have problems receiving updates, but this is a global problem, not just with your PC. You can try these steps below --as it got my PC working with Windows Udpate again:  Download these updates before starting the installation process and copy them to a USB flash drive.Disconnect the network cable or disable the WiFi.Install these two updates from the flash drive before connecting to the network and running Windows Update.KB Links:https://support.microsoft.com/en-us/kb/3083710https://support.microsoft.com/en-us/kb/3172605Have to stop the Windows Update service BEFORE installing each of these: net stop wuauservNOTE: KB3172605 supercedes KB3161608 which supercedes KB3102810Then, after you re-enable Windows Update, it should only take 2-4 hours to find and do the updates, not days.Good Luck

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RELEVANCY SCORE 55.2

Some clown with a foreign accent claiming to be from Microsoft security just called and told me my computer was filled with virus and my hard drive was slow.  I played dumb.  He asked why I hadn't opened the email they have been sending me and I claimed I never got any thing.  Reality is, I've been deleting all the bogus stuff without reading or opening the attachments for years.  He then said he wanted me to hit the key on the right of the Ctrl key at the same time as I hit the letter R.   Naturally, I said sure!!  He asked what did I see and I said "Nothing,"  "Try again" sez he.  "Still nothing" sez I.  Nothing happened cause I wasn't touching any keys. LOL Sooo, now he wants to know about my browser so we go around and around with that. So's finally, I tell'em I use AOL.  He wants to know what aol uses and I say, "Beats me, I been using it for 20 years ever since I got on the internet; I just point and click..   So, now he wants me to type in the following into the long white box thing that has http in it at the top.   www XXXX  my xx.com  Letters deleted to protect the innocent. I told him sure, just as soon as I got the Bleepin' Computer forum to check it out and hung up.  I think I wasted a good five minutes of his time while I surfed da net and played dumb with him Here's the # he supposedly called from:    Unknown Name   326-172-... Read more

A:Just got another phone call.

Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes use the telephone, instead....We do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. If you receive an unsolicited email message or phone call that purports to be from Microsoft and requests that you send personal information or click links, delete the message or hang up the phone. Microsoft does not make unsolicited phone calls to help you fix your computer.Avoid scams that use the Microsoft name fraudulentlyMicrosoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.Don’t fall for phony phone tech supportCybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.Avoid tech support phone scams: What you need to know...it's a scam. Microsoft doesn't call people because of errors on their computer. Neit... Read more

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RELEVANCY SCORE 55.2

This is a scam company which has charged my credit card account, but now I wish to cancel my account, and I cannot find their phone number? Ant help would be very much appreciated.
 

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RELEVANCY SCORE 55.2

I sent my desktop in last week for repairs (after having only had it for 48 hours!) and got a voicemail today from a tech asking for more information. The number he gave me to call back was 1-800-474-6836. After talking to 4 people I found out they don't have any way for me to get in touch with the tech.  Was hoping I might be able to get a phone number to call so I can return the call and answer the questions he had. Best,Biff













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A:Phone number for Jeffersonville, IN Tech support?

@Biffson

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 55.2

To protect yourself from Ransomware and Phone Tech Scams, use CryptoPrevent v7.0 Released! https://www.foolishit.com/cryptoprevent-v7-0-released/
Phone Tech Scams are using the SYSKEY.EXE to password the OS boot up.
How to use the SysKey utility to secure the Windows Security Accounts Manager database. http://support.microsoft.com/kb/310105
How to Set a Startup Password to Lock or Unlock Windows. http://www.sevenforums.com/tutorials/243880-syskey-set-startup-password-lock-unlock-windows.html
CryptoPrevent v4.4.1. https://www.foolishit.com/cryptoprevent-v4-4-1-released/ New option to block the execution of SYSKEY.EXE as recently being exploited by malware.
SYSKEY.EXE - Prevent from running? http://www.foolishtech.com/viewtopic.php?f=34&t=1485
Apart from SYSKEY.EXE are there any other standard or common OS level executables which should be prevented from running in this way to prevent malicious abuse? CIPHER.EXE is ripe with possibilities for abuse in a similar sort of way.
Disabling Syskey startup password. http://blogs.msmvps.com/sp/2008/01/27/disabling-syskey-startup-password/http://www.pcworld.com/article/2039773/regain-your-pcs-administrator-rights-even-if-you-dont-have-the-password.html

A:Ransomware and Phone Tech Scam Protection

CryptoPrevent v7.1 was released Aug 23rd 2014.

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RELEVANCY SCORE 55.2

Hi, does anyone have an HP US phone number where I can contact HP customer satisfaction department. I would like to file a complaint against tech support for continuing to lie to me for 2 weeks now? I already have the 800-474-6836 number and that is where I have the problem. I called to get help with my non-working printer and it was diagnosed that it needs a new printhead 2 weeks ago and since they are shipping the printhead overnight. I spoke to 5 supervisors since so far and every day I am promissed that the printhead is being shipped that day. So far there is no change on the status on HP website and there is no tracking number. Thanks AL  











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A:Need HP phone number to file a complaint against HP tech sup...

alrahhal,This maybe of help.Forums are a venue for consumers to ask questions, and hopefully receive an answer. Nothing is guaranteed in a public Peer-to-Peer venue. Although HP employee's will drop-by to lend their expertise, they are acting as a private citizen, and are not representing HP. 

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RELEVANCY SCORE 55.2

CANADA/USA AVG PHONE NUMBER @@!!!!1800 723 4210 AVG

AVG Antivirus Customer Service 1-800-723-4210 Technical Support

1-800-723-4210,AVG Phone Contact Number, AVG Customer Support

AVG Antivirus Technical Support Number 1-800-723-4210 Toll-free

1-800-723-4210 avg tech support tollfree phone number
Avg technical support phone number 1-800-723-4210 avg customer support phone number  1-800-723-4210 avg antivirus support phone number 1-800-723-4210  Avg technical support phone number avg customer support phone number avg antivirus support phone number Avg technical support phone number avg customer support phone number 1-800-723-4210  avg antivirus support phone number Avg technical support phone number avg customer support phone number avg antivirus support phone number Avg technical support phone number avg customer support phone number avg antivirus support phone number 1-800-723-4210  Avg technical support phone number avg customer support phone number avg antivirus support phone number Avg technical support phone number avg customer support phone number avg antivirus support phone number Avg technical support phone number avg customer support phone number 1-800-723-4210  avg antivirus support phone number Avg technical support phone number avg customer support phone number avg antivirus support phone number 1-800-723-4210  Avg technical support phone number avg customer support phone number avg antivirus support phone number Avg technical ... Read more

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RELEVANCY SCORE 55.2

i cant fix my lenovo laptop problem .I installed ms office which gives me error now

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RELEVANCY SCORE 55.2

Soon as I did, went oh-oh, that was dumb. Images in email were blocked, I had unblocked them, avoided hitting a button to "crack the egg", but hit the unsubscribe button since this was third email from same place.  Nothing appeared to happen when I did.  Googled the address email was from - no hits.  When i got home, went on computer, opened suspicious email (slow learner), looked at address for reply email to unsubscribe, and checked domains,  Host server in the states, but looks like goes back to Panama City Panama.   Address in email for account (circleplublications) turns out to be a UPS store. Yep, figure I'm screwed.
 
Windows 10, computer is 2-3 weeks old
Outlook email on computer, I was using Yahoo to access my mail
Microsoft Edge browser
Mozilla FireFox
 
What I've done:
 
Ran rkill, them MBAM.  MBAM completed scan in three minutes, nothing found.  Ran full scan with McAfee LiveSafe, (30 min), nothing found.
Repeated rkill and MBAM in safe mode, same short time and nothing found.
 
As soon as I completed the second round of scans, (I may have opened email program, do not remember exactly) the Important Security Alert from Windows locked the screen.  Downloaded Firefox, went on this site, stopped process, ran removal protocol.
 
rkill: no malicious processes to stop
 
Zemana AntiMalware 2.74.179.150 (Installed)
-------------------------------------------------------
Scan Result   ... Read more

A:Clicked on unsubscribe in suspicious e-mail while using my i-phone.

Clarification:  running McAfee LiveSafe (came installed on computer).  I am not concerned about the coincidental "Important Security Alert", just wanted to give the whole picture and what I had done so far.  Concern is the link in the suspicious email.

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RELEVANCY SCORE 54.8

I received an interesting call today, Saturday approx 7pm, about possible infections in my pc.
A person (with an Indian accent) called me by phone and said he worked for "eprotectionz" and that he believed my pc was contaminated by viruses.

He asked me to do a cntrl R and look to error messages in event viewer in either Application, Security or System

If you say, yes, there are error's then he will put you over to one of there Microsoft Certified Engineers to have a look.

At this point they will be looking for remote access to your pc to fix the problems.

The return contact no given was 0258097072, and website eprotectionz.com - Global Technical Support | Computer Maintainance | Remote Technical Support | Computer Trouble-Shooting | Online Support | Instant Support but you cannot contact them till Monday.

This looks like a scam............
Do NOT let anyone you do not know have remote access to your computer.

This is a warning, these people tried this a few weeks ago, and tried again today and it can be anywhere in Australia.

PS I do not know if they have anything to do with eprotectionz.com but this is the contact details they are given.
It could be any company name and number that you cannot contact to validate.
Even if you could validate the contact number/name, A legit company wouldn't cold phone canvas.

A:Phone call PC SCAM

This has been going on for a while now

Had one of these calls myself a while back. It's definitely a scam.

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RELEVANCY SCORE 54.8

Not sure if I am in the right forum.HP Pavillion g7 pc laptopWindows 7I don't have a virus but I got this strange phone call today out of the blue and would really like to know if it was legit. The caller said he was from microsoft "windows support" and that my computer was sending out (malicious) activity/messages and I needed to fix it. And if I didn't fix it, my computer was doomed for sure. He knew my name; my home phone number; my mailing address and town I live in and of course he said he could tell me my computers unique address. He could not tell me what windows operating system I had when I asked him to further identify what I was using. I couldn't quite understand him because he had a heavy foreign accent so I asked to speak to another tech which was no help - they both had a heavy (Indian?) accent. I was suspicious so I asked for a phone number so I could call back and verify who they were. The number he gave me was 408 786 5612; the area code says California....(?). I told him I would run a scan to check for spyware, malware and virus's myself and he could call me back tomorrow to which he agreed. I followed through with my own check and found nothing. I am a little afraid to since I don't know who they are.Does anybody here know what is going on with this guy calling me? Is he after something or could he be really from Microsoft? He said it was a free service but needed my to turn on my computer and he would instruct me on what to do... Read more

A:A strange phone call

The information that he knew about you is all relatively public, I would assume that this was illegitimate. A quick google search of the number reveals numerous people receiving the same mysterious call. I advise to ignore any further calls.

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