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Fingerprint Sensor Stopped Working (Thinkpad P51)

Q: Fingerprint Sensor Stopped Working (Thinkpad P51)

The fingerprint sensor seems to have disappeared off my Thinkpad P51. I've tried to update drivers but when going into the device manager, there is not even a section for biometric devices where the fingerprint sensor would normally be. I checked under all other subcategories and none had anything that looked like a fingerprint sensor. Going into windows settings, under fingerprint sensor the message "We couldn't find a fingerprint scanner compatible with windows hello fingerprint" appears. I then checked BIOS and under fingerprint security settings, BIOS also does not see any fingerprint hardware installed on the device. Any suggestions? There has been no physical damage to the computer and no other indication as to why the hardware would stop working. Since it last worked, the light above the fingerprint scanner has not come on once either.

RELEVANCY SCORE 200
Preferred Solution: Fingerprint Sensor Stopped Working (Thinkpad P51)

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Fingerprint Sensor Stopped Working (Thinkpad P51)

In the BIOS, under security/I-O Port Access, see if the fingerprint sensor is disabled

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RELEVANCY SCORE 119.2

Yesterday out of nowhere my fingerprint sensor just stopped working, doesn't turn on, doesn't show up in device manager, I have disconnected it reconnected it nothing... Lenovo Vantage no drivers... I need to know what is going on. Someone, please help.

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RELEVANCY SCORE 100.8

Lenovo yoga 900-13isk Bios c6cn39ww, I have been having trouble using the laptop, as soon as I move the screen it will go off, if I slowly move the screen back to a certain spot it will show again. it as if I just dim the screen, if I hook up an external monitor it works fine. what I've done so far, removed and reloaded the complete computer to factory, no help, I then removed the battery - reinstalled and again same problem., next I read the ribbon cable might be loose, I removed the back and moved the ribbon and did not get any flickers on the screen so My thoughts are the ribbon cable is good. I then re installed the lenova drivers and I'm having no luck repairing. I then ran the lenovo diagnostic, all passed until I got to Accelerometer interactive test it failed (9s)??? the error is unexpected values read from the sensor.and Gyrometer interactive test failed (39s)?? unexpected values read from the sensor.. I'm not sure what the 9s or the 39s stands for.also these test were run while the external monitor was connected in extended screen mode. nothing on the laptop monitor back light on just no desktop, the external monitor was perfect..Ideas appreciated. this laptop has been great its been used very little, basically just to read the paper in the morning, never droppedthank you

A:Fingerprint Sensor stopped working

I think you mistitled your post. 

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RELEVANCY SCORE 100.8

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

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RELEVANCY SCORE 100

I woke up this morning, turned on the laptop, and completely out of the blue the fingerprint detection stopped working with the message "Sorry, something went wrong" (It had been working for months).  So I removed fingerprint detection in Windows setup so I could reset it, however it will not let me set up a new fingerprint.   Here is what happens when I try and reset it: 1) Click Setup.2) Click Get Started.3) Message comes up "Touch the fingerprint screen" (NOTE: The green LED illuminates).4) Place the finger on the screen and the following message immediately appears:     Sorry, something went wrong.  Close Windows Hello, and then try going through the setup again.5) So rebooted to make sure that was not the problem and tried again and it still does not work. What else I tried: 1) I uninstalled the Biometrics Driver and reinstalled it from the Lenovo site.....Same problem. My laptop = T470OS = Win 10 Pro 64 bit (Latest Updates from Microsoft)All Drivers = (Latest Updates from Lenovo)Biometric Device = Synaptics WBD(SGX enabled)    The device is working properly    Driver = 5.2.3515.26 (05-23-2017)

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RELEVANCY SCORE 100

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 87.6

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-... etc.).I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):No fingerprint reader is attached. I think it is a hardware issue. Any idea? 

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RELEVANCY SCORE 87.6

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 87.6

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 85.6

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 84.8

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 84.8

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























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RELEVANCY SCORE 84.8

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 83.6

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























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RELEVANCY SCORE 83.6

Hello, When I shutdown my X220, the fingerprint LED is still on ! And I think the fingerprint is still turned on.How can I disable it ? I can't install the Fingerprint Software on Windows 10 ("Windows Biometry Framework must be enabled", when I enable it, this message come back). Thanks a lot...

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RELEVANCY SCORE 82

Hello everyone. The driver for fingerprint sensor is missing from device manager, lenovo update manager and windows update says everything is up to date. I've tried the validity fingerprint common driver from lenovo website.I've updated the BIOS.I've updated the chipset.I've tried lenovo diagnostics. and the driver is not discoverable. please help. 

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RELEVANCY SCORE 79.6

My fingerprint sensor stopped working on my Lenovo X1 Yoga 3rd Gen, I re-installed the drivers but didn't work. On the device manager it doesn't appear. It al happened after an win10 updated

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RELEVANCY SCORE 79.6

I had a lenevo x240 model withoit fingerprint. I bought a new x250 palmrest with fingerprint sensor and installed. I have all the trackpad, keyboard working. I cannot get the fingerprint sensor working. I have investigated different threads like   http://diy.mironto.sk/thinkpad-x240-replacing-touchpad-and-keyboard/ .  I have installed drivers for the fingerprint sensor but i cann't get the fingerprint sensor working.  Any advice  Thanks 

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RELEVANCY SCORE 79.6

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 79.6

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 79.6

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 78.8

Randomly the sensor just stopped working and in the sign-in options, fingerprint isn't even an option. Windows hello says it is not available on this device. The biometrics was hidden in device manager and I uninstalled it. Downloaded the drivers from the lenovo support site and restarted, which did not work. Now the biometrics isn't even showing in the device manager. Any suggestions? My experience with Lenovo has been a mixed-bag...by far the best thinkpad I've owned and it was working great until it randomly starts dropping wifi connections and now the fingerprint reader. I don't understand how things just stop working all of a sudden. I make sure to keep the system updated - are there bad updates out there?

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RELEVANCY SCORE 78.8

Summary: Fingerprint Seonsor not starting. Troubleshoot says driver is alright Details: I received an alarm from Windows Defender saying there is a device driver issue with my laptop a couple of days back. (Image 1) in attachment. On checking the device manager it shows that the device could not start with an Error Code 10 (Image 2) and the driver is up-to-date (Image 3).  I contacted Lenovo Support and they simply gave me the link to the drivers again (kind of pointless when the drivers are already up-to-date) but it changed nothing. Windows Settings show that Windows Hello is not available for the device (probably because it can't detect a fingerprint sensor) at all (Image 4).  I have tried uninstalling and reinstalling the device. Have tried disabling and enabling it. Drivers reinstalled. Nothing has worked so far.  Anyone else who faced such an issue and was able to resolve it? Please help.

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RELEVANCY SCORE 78.8

HI BRO...MY LAPTOP IS ... Laptop-hp dv6 2005ax ..IT HAS FINGER SENCOR BUT IT IS NOT WORKING..I REINSTALD IY ..THOUGH IT IS NOT WORKING PLS SUGGEST ME ANY IDEA IF U HAV...WAITING FOR A REPLY...

A:Fingerprint sensor not working on laptop

  
Quote: Originally Posted by manasthehunck


HI BRO...MY LAPTOP IS ... Laptop-hp dv6 2005ax ..IT HAS FINGER SENCOR BUT IT IS NOT WORKING..I REINSTALD IY ..THOUGH IT IS NOT WORKING PLS SUGGEST ME ANY IDEA IF U HAV...WAITING FOR A REPLY...


Hello Welcome to SF,

Go over here and download the drivers for it see whether it works HP Pavilion dv6-2005ax Entertainment Notebook PC

Hope this helps,
Captain

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RELEVANCY SCORE 78

After upgrading my OS from Win7 to Win 10, Authentec Fingerprint sensor stopped working after few days. I tried Reinstalling the driver, but that doesn't work.  Is there an updated driver that would work?

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RELEVANCY SCORE 78

Hi,
 
I have a new T560 and have found that sometimes the fingerprint sensor stops working when the laptop awakes from sleep. The fingerprint sensor will work as expected once the laptop has been restarted.
 
Windows 10
Have run an update for latest drivers using Lenovo Companion.
 
 
Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 78

Dear All, I am coming to you today as I already tried many (maybe all) of the suggested solutions posted on this forum.Unfortunately, I never managed to get a proper, working install. After updating to windows 10 (Auto update from windows - Online) the Validity Fingerprint Sensor (VFS451) just stopped working. When trying to uninstall VFS driver using device manager, the biometric will dissapear from the device list. After restarting, the biometric will show the Validity sensor as if nothing happened, same driver version (2.3.0.0) and same driver details???. Tried updating, manually uninstalling, third party drivers (Lenovo) etc... without success. I never got to the point where Windows Hello would show up and let me configure the sensor.Hope someone has a solution, at least to uninstall the driver as it seems to be the main problem. Many thanks in advance for your time and advice. Olivier











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A:Validity Fingerprint Sensor and windows 10: Not working

Olivier i see did not work Check your windows 10 Features for the Framework installation Update the Frameworks Install the HP ProtectTools Security Manager ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63727.exe 

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RELEVANCY SCORE 78

Hi, I have a new T560 and have found that sometimes the fingerprint sensor stops working when the laptop awakes from sleep. The fingerprint sensor will work as expected once the laptop has been restarted. Windows 10Have run an update for latest drivers using Lenovo Companion.  

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RELEVANCY SCORE 78

After a update firstly touchpad was not working, later fingerprint sensor not working.I tried installing all latest drivers available. Any one has solution on the same

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RELEVANCY SCORE 77.2

Dear All, I am using HP Elitebook 8440P with Windows 10 Aniversary build 1607.But HP ProtectTools Security Manager not support for windows 10. so, Ive tried install the HP Client Security Manager but I get an error on Powershell near the end of installation, Error 1722.Have you any solutions for my problem? Many thanks in advance for your time and advice. Duy An  

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RELEVANCY SCORE 77.2

fingerprint sensor stopped working. after a restart i saw my pin code was disabled i resetted the pin with my microsoft account. after i logged in i saw that fingerprint recognition was unable. i downloaded the driver from lenovo's official website but nothing changed. lenovo vantage app doesn't find any fingerprint driver update. how to enable my fingerprint sensor again?

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RELEVANCY SCORE 76.4

Hello to you all,

I have a superb enigm for you guys. If you are curious, here it is....

I just bougt a portege Toshiba Portege Z30t-A-126 PT24CE -01400HFR
Nice machine but SSD is too small so I changed the original 256 SSD to put a 512.

Reinstalled Win7 completely without any pb.

Just one pb actually : the fingerprint sofware is not working.
When I Iaunch it, it fails and says "impossible to connect with the sensor".

In french " reconnaissance d'empreinte
impossible de connecter le capteur"

But when I check the computor's peripheral manager it says that everything is up and running, the Validity Sensors (WBF) (PID=0010) works fine and the latest driver is installed.
(I downloaded the driver form the toshiba support website. The driver's name is fp-sw-20140115084521.zip)

So ?? What's going wrong ??

I spent hours to look on the web and tried everything I could. Reinstalled one thousand time the drivers, the software, tried other drivers... But there is no way I can fix this.
That is really annoying...

Can somebody help me please ? Do you have a genius Idea ? I'm stuck...

Thanx in advance. :-)

A:Re: Portege Z30: Fingerprint software not working, connection with sensor fails

Hi

This fingerprint issue has been already described in another thread.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=81261

You should be able to solve the issue installing the chipset driver.
Another user said, that an installation of Proset Ethernet drivers/software was necessary to get the issue solved. But to be honest I don?t think that missing Proset Utility would cause the issue?

However, check it out.

Feedback would be appreciated

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RELEVANCY SCORE 73.6

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 73.2

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?













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A:Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

Try this:
1.  reboot and then press F1 at "Lenovo" logo to enter BIOS setup
2.  Change to "Security" menu
3.  change to "Fingerprint" item
4.  Choose the option for "Reset Fingerprint Data" - what happens?
5.  Press F10 to save and exit
6.  Try to enroll fingers again - what happens?
 

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RELEVANCY SCORE 72.8

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 72

The fingerprint scan function stopped working yesterday for my computer. I googled for a solution and I found one I tried to follow it. One of the steps was to update the bios and I did and it worked for one hour or so and then stopped working again. I couldn't do the other steps at all since I don't have anything software called Lenovo fingerprint manager pro on my computer and I can't find it anywhere online for Windows 10 either. Does anyone else has the same problem as me? 

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RELEVANCY SCORE 72

Hi thereI have a ThinkPad P51 with color sensorRecently, I used it for the first time but the program told me to use sensor replacement utility. But I that didn?t solve the problem and it said ECCM2sensordata.dat doesn?t exist.So I googled it and it said that the file should be generated on the first use of the sensor but I used it for the first time after I bought my laptop. Any ideas?

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RELEVANCY SCORE 68

helloI have used this Notebook for 2 weeks now. first i had no problems at all with the fingerprintscanner.but since 2 days it doest work, even the light that its enabled does not turn on when I start up the Notebook.why is this?

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RELEVANCY SCORE 68

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 68

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 67.6

Hi! I have recently purchased a Thinkpad L480 and the fingerprint reader only worked very breefly after setup.Now, whenever I try to setup my fingerprint in windows hello the device seems as it would recognize a fingerprint without a finger on the reader (reader is clean). The fingerprint setup assistant shows a short flashing of the fingerprint icon as it would recognize a finger and then continues with only painting the innermost line of the fingerprint red and stops to detect any input. As mentioned breefly after windows setup the fingerpringt scanner worked. After a relog the scanner stopped working. I tried deleting and setting up a new fingerprint, when the problem first occured. All drivers are up to date. The latest windows version is used. Thanks in advance! 

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RELEVANCY SCORE 67.6

I have a Thinkpad X1 Yoga (3rd Gen). The fingerprint sensor is not working and I don't have the option to sign in with my fingerprint. I bought the laptop around a year ago and the fingerprint sensor worked fine for the first few months, but stopped working recently.  Here are the symptoms:When setting up sign-in options, there is no fingerpring option in Windows HelloIn the device manager, there is no entry for "biometric sensor" or anything similarIn the bios, when I selected "reset fingerprint data", I get the response "no fingerprint reader is attached"I have tried a full re-install of Windows 10 and it did not change anything. Is anyone else having similar issues? Is this something I can fix through software or would I have to send it in for servicing? Thank! 

A:Thinkpad X1 Yoga (3rd gen) Fingerprint not working

You're not alone, and unfortunately it's been identified as a hardware issue. The BIOS message that you got is actually being used as a confirmation that the problem is hardware, not software. See this thread. 

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RELEVANCY SCORE 67.2

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 67.2

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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