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Lenovo IdeaPad Y7070 Touch, 80DU002XRK: problem with hinges & very long parts delivery time

Q: Lenovo IdeaPad Y7070 Touch, 80DU002XRK: problem with hinges & very long parts delivery time

Hello everyone! I'd like to tell about an issue with a laptop and seek your advice on the problem I have. I will start from the beginning in order to present the whole situation. In 2015, on the 16th of August, I purchased a Lenovo IdeaPad Y7070 laptop from Russian vendor. I also live in Russia (St. Petesburg), so I tried to get support there. After a little while, a registered at Lenovo Support site and found out that my laptop is covered by warranty that ends on 2017-03-18. I though that was good to know and went on to using a laptop. Everything was good and fine until one day in November, 2016 I opened a lid of a laptop and it went with a loud cracking sound ? the hinges were torn out of the body of a laptop and it seemed like plastic that held the whole thing together was broken. There were no prior issues with a device, so I wrote an e-mail to the vendor I bought it at, described the issue and they replied that that is not of their concern what Lenovo Support site says and that their warranty was only 1 year and it ended on 2016-08-17. Okay, I thought, and went to Lenovo Support site again to find service providers in St. Petersburg. I found one and took a laptop there. Indeed, they said that I have to pay for repairs and they have to change both screen and bottom covers in order to fix the problem. And as they have no parts in stock, I have to wait from 1 month to indefinite time for the parts to arrive. I brought the laptop there on 2016-11-12 and on 2016-11-18 it was concluded that the repairs will cost 22300 rubles (~370 $, as of now), which is quite a substantial amount of money for a student and it is a very serious blow to my wallet. So here I am, it is nearly two months since the waiting started, I really need my laptop back (all of my work and studies depend on it) and I want to know several things from those of you who had similar problems. How long have you waited the longest for the repairs to finish? And do parts really get delivered so slowly?Should this problem be covered by Lenovo warranty?Is Lenovo warranty overriden by vendor warranty (in other words, do I have to believe a vendor, or Lenovo website)?Does it really cost so much to repair the laptop (it's close to 1/3 of the price of a new one)?Do you have any advice on how to be and what to do, except just wait until it's over? Thanks in advance for your replies!

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RELEVANCY SCORE 200
Preferred Solution: Lenovo IdeaPad Y7070 Touch, 80DU002XRK: problem with hinges & very long parts delivery time

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RELEVANCY SCORE 104.4

Hello guys,
So my new laptop's Charger's melted down or something. I ordered a replacement of it as it was in warrenty and the laptop was just 4-5 days old.
Here is a screenshot of the lenovo On-site warrenty service
So as the screenshot says the part is delivered, i havn't recived it. so why does it says its delivered?
Can anyone help me out here?
I am looking for a full refund for a laptop because they delivered a broken laotp or filing a case in a court for this as it is clearly fraud at lenevo end's.
My serice ticket number: 7008470509
My Serial Number: PF******
I really appricate if anyone from lenovo legal team reply to me regarding this.

Moderator note: serial number removed to prevent abuse.  For reference, associated MT-M is 80XL03FUIN

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RELEVANCY SCORE 88.4

Hello  My laptop is struck with Attempting Repairs on the screen, what should I do now..?

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RELEVANCY SCORE 81.6

Because my computer is out of  warrenty for over a year the contact I had with Lenovo has proved to be useless.  I called on Monday 4/25/16 to be told that they could replace the hinges a one time courtesy repair because the hinges they put into this unit were not strong enough to hold the display and they were replacing them with new ones.  I was told I would be called in 3 business days for instructions on shipping.  Upday today 4/28/16 phone call from Lenovo telling me that because they don't make those parts anymore that I would not be eligible for any repairs.  She said the only thing they could do is offer me a 15% on the back end of a purchase from Lenovo for a new computer.  This was totally unacceptable to me and I told the woman I was livid to think a company this large could not make this right...If they knew these hinges were defective every single person should have been compensated for this defect.  Personally I will never buy another Lenovo product as long as I breathe!  Now to spend another $900.00 for a new computer is a HUGE expense.  

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RELEVANCY SCORE 81.6

I have been having this issue for the past year, roughly. When booting up, my screen takes forever to turn on and display the Lenovo splash screen, sometimes over a minute. I have done the following:Tested HDDReseat RAMReinstalled windowsTried to update to the latest BIOS (from 1.17 to 1.21) This provided an Invalid Firmware Image!!! Error.It seems to happen less without the charger plugged in.Idk what the issue could be, I am running Windows 10, I have tried it on Windows 8, no matter what I do it is slow to boot to the splash screen. 

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RELEVANCY SCORE 77.6

Couple months ago I purchased my new laptop, so far it's worked great, just getting use to Windows 8 is a bit tough. I frequently take my laptop to locations that have no power outlets available and so have to rely on the battery, typically I'm working with Video and audio files which put a big drain on the battery. I thought no biggie, I'll go buy a second battery from Batteries Plus, a local battery store, problem is they can't find any information on this laptop or the battery, so I went on the Lenovo website and I also can't find the information on my laptop which is the i3 series Ideapad S510p Touch with the 500gb hdd 6gb ram, Does Lenovo use different numbers for this system? I purchased the laptop from Office Depot and haven't checked with them yet regarding parts specific to this laptop because I think the company that makes this thing should have information about it. Not too encouraging to see the number of support complaints regarding Lenovo computers, but mine is working as expected so far, just need a second or larger battery and then I'll upgrade the memory and be good.Any one got a link to help? Thanks

A:Ideapad S510p touch parts

hi sgtpeppers1968,
 
Welcome to Lenovo Community Forums!
 
 
The system was not released with a diff capacity battery, An identical is what you'll get
This is the battery for your system

BATTERY
121500171
G5XXS SY L12S4E01 14.4V41WH 4CELL BTY

 
I believe this battery is available at Lenovo Spare Parts
877 453 6686 and follow the prompts 4 3 2
When you have someone on the line ask for the part number  121500171
 
Hope this helps
Cheers!





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RELEVANCY SCORE 76.4

I have been using my Ideapad as both a laptop and a tablet and the hinge on the left side had started to crack and the screen is now leaning to the left. Is there any way I can fix this? I looked and it says the limited warranty I have doesn't cover this and I seem to not be able to get the Protection Plan either.

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RELEVANCY SCORE 76.4

Hey there, Both hinges of my Ideapad 300-14ISK are now broken after 6 months of light use. The right one started to freeze after less than 2 months from the purchase date. It has resulted in breaking the LCD cover as a result as I opened or closed the lid. About a month later, the left hinge did the same. I can't open or close the lid at all now. I am now looking for a replacement for those hinges since I gave up on trying to resolve this with the support team although it is still in the warranty (however I bought it from outside the US. They're claiming that's why they can't help me). The Lenovo website has 2 parts for the hinges for this model but I can't understand the difference between them. First one is "5H50K14044 - HINGE L+R LIMR L300-14IBR" while the second one is "5H50K14032 - HINGE L+R L300-14IBR". I can't figure out the difference between both parts. The only difference in the name is the "LIMR" word in the description of the first one. Does anyone understand what the difference between both parts is? Thanks! 

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RELEVANCY SCORE 76

Hi All,I have a Z400 touch. The keys "8", "I", "K", and "< ," are not working, even in safe mode. I strongly suspect it is due to dust, and I should clean under the keys. My question is; is it okay to pry those keys off the board directly with a screwdriver? Or would it get damaged? EDIT: I bought this machine in 2014, used it as my primary computer until around March 2017, after which I've been using a different laptop. I'm trying to rejuvenate my old laptop at the moment, so it could be used by someone else. Thanks.

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RELEVANCY SCORE 76

Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

A:Lenovo ideapad Z500 Touch backlit problem

Hi utkutrk , 
 
Welcome to the Community Forums.
 
You can try testing individual key specially FN and spacebar if it is working.
 
Turn off the machine and disconnect the ac charger and battery if you have the tools.
Press down the power button for 12 seconds to drain flea power.
Place back the battery and connect the ac charger.
Restart to check if backit keyboard works ( test further with FN + spacebar pressing 2-4 times).
 
Update us how it goes.
 
Regards

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RELEVANCY SCORE 76

Hi All,I have a Z400 touch. The keys "8", "I", "K", and "< ," are not working, even in safe mode. I strongly suspect it is due to dust, and I should clean under the keys. My question is; is it okay to pry those keys off the board directly with a screwdriver? Or would it get damaged? EDIT: I bought this machine in 2014, used it as my primary computer until around March 2017, after which I've been using a different laptop. I'm trying to rejuvenate my old laptop at the moment, so it could be used by someone else. Thanks.

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RELEVANCY SCORE 76

Hi! Firstly sorry for my bad English. Yesterday i was playing the game with my friends. When we are playing we press  a lot of keys.(There can be different combinations or we may have damaged.)-I reviewed the previous subject but they are not working for me.-I tried FN+SPACEBAR combination but this is not working.-I tried Lenovo Energy Manager it is not working.-Caps Lock and Num Lock's light is working.   

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RELEVANCY SCORE 73.6

Hello, Basically my direct ethernet connection keeps cutting out, and I have discovered its because the little black clip that holds the cable in the laptop has snapped inside. I'm just wondering if anyone would know the name of that piece and maybe where I could buy a replacement??? It looks like its just a simple screw to replace it so shouldn't be too hard. Thanks in advance.

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RELEVANCY SCORE 73.2

In April of this year my heat sink fan made in china went kabloom. Since April 11 I have been trying to order a new heat sink fan from anywhere on the internet only to be told that i needed to wait as it was backordered. I contacted Lenovo yesterday to get a comment on when i should expect to get the part and why there was such a long delay.  Lenovo has not commented only saying to wait three weeks or to buy fom a third party vendor. To say that i am unhappy would be a understatement. In fact even if and when i get my x1 up and running it will be the 1st and last Lenovo product i purchase. No matter how great and fancy your laptop is, if it does not function and you cannot replace the parts its as useful as a brick, and noth worth the expensive price tag that come with it.

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RELEVANCY SCORE 70.8

Good morning. Before I purchase anything, I would like someone more knowledgeable to confirm that all of the items below are compatible with one another.* Laptop: Lenovo Y700 Touch-15ISKModel: 80NW000PUSRetailer: Best BuyBest Buy Link: http://goo.gl/V8HnQs* RAM (two choices): (1) DIMM, M471A5143DB0-CPB D/25nm/4Gbx8(2) DIMM, M471A1G43DB0-CPB D/25nm/4Gbx8- (2) confuses me because on Amazon it says 8Gb/512Mx64. Is it a single high-capacity stick? If so, should I buy that one or two low-capacity ones? Notably, the Lenovo Hardware Maintenance Manual states that it should read 4Gbx8, not 8Gb.* SSD: Samsung MZVLV512HCJH, 512GB, M.2 (PCIe)Amazon Link: https://goo.gl/Uak1e8Lastly, I don't want to purchase and install a new OS; instead, I'd like to transfer the pre-installed HDD one onto the M.2. Could you please suggest ways to do this?PS: If you feel as if a better laptop exists within the same price range, please let me know.

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RELEVANCY SCORE 69.6

Hello. My computer has been functioning really badly for a year and now my microphone does not seem to work in addition, so i think i will try to perform a clean reinstall. The problem is that i do not have an activation code becauce the laptop is sold with preisntalled windows 10, so my question is how do i do it? would i be able to reactivate it smh?

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RELEVANCY SCORE 67.2

Someone I know gave me their Lenovo G50-45 laptop to fix it. The issue it is having is that when it is powered, it takes a long time to get to the Lenovo logo screen. It was reported to take as long as 30 minutes or more. Interestingly, I opened it up to clean it up if needed and disconnected multiple parts. After reassemblying it properly (suprisingly not breaking or missing anything), I turned it on and it immediately showed the Lenovo logo screen. That suprised me. However, this did speed did not last. After multiple shutdowns and reboots, it has started to take longer and longer to get to the Lenovo logo screen. I also noticed that it seems to be restarting multiple times prior to it showing the Lenovo logo screen. I can tell by seeing the Power LED turning off every once in awhile and then turns on a second or so later. I haven't timed it yet to see if there is a definite pattern. But it does seem somewhat random in how many times it does this. With 8GB of RAM, it works fairly well after it gets to the Lenovo logo screen and it boots into Windows 10. Runs great except for getting to the Lenovo logo screen. I have run the Lenovo Diagnostics Tool, but running the Quick and Full Scans. Yet there were no issues that it could detect (except for Bluetooth not being connected to a device). At this point, I am certain it is either a hardware issue or a firmware issue. It can't be a software issue as this issue occurs before any software is loaded and lik... Read more

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RELEVANCY SCORE 66.8

I updated to windows 10 anniversary edition about two months ago and since then, I have not been able to turn off the touch pad with F6 like before when it was running on the original Windows 8 OS. Can anyone suggest what to do to fix this, or is there a driver update that I need to use that I have not updated?

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RELEVANCY SCORE 66.8

Hello So straight to the point. My Lenovo IdeaPad y70-70 touch (IPS 1080p screen) had a little accident and now touch screen is shattered into pieces. Well it's still functioning but it's kind of difficult to see through.   I was wondering if any 17 inch Lenovo laptops share the same touch screen part AKA digitizer? And another option would be.  To use plastic screen bezel from non touch version of Lenovo y70 (?or other compatible model?) after separating IPS panel from digitizer.  Also known part numbers or suggestions and where can I get them would be very welcome.

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RELEVANCY SCORE 66

Hi, If it's not one thing, it's another! I feel like my laptop bought in 2013 is falling apart on me now all of a sudden! When it pours, it rains, basically. Not happy. 1) the cover cracked at the hinges a few months after I got the laptop. Didn't think it was an issue. Wasn't an issue until number 2 happened. I then put black electric tape across the cracks on the cover.2) the display is separated from the cover. I put black electric tape all over it.3) the right hinge is popping in and out. I keep popping it in and out. Can't really open or close it without the hinge acting up, so can't use it as a laptop, only as a desktop. That is really annoying, if you ask me. and now, for the piece de resistance: 4) the AC converter is no longer working. Where do I find an AC converter for Lenovo Ideapad S510p Touch model # WB12764324? In the meantime, I'm borrowing a Lenovo Thinkpad AC converter. I need to return it soon, so I need a new AC converter for my Ideapad SOON. Thanks, much.

A:Lenovo Ideapad S510p Touch AC Converter

Sorry to hear of your problems.  Replacement chargers for the S510p are widely available on eBay, Amazon or at retailers like Walmart and NewEgg for name a few. 
 
 

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RELEVANCY SCORE 66

Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

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RELEVANCY SCORE 66

For your infomation:  7 April 2016   Amazon price $1,194.99      Lenovo website does not specify what type of hard drive it comes with weither it is 2.5 ssd or M.2 ssd.  I did call Lenovo prior to purchasing my computer to ask what type of drive it came with the sales staff told me it was a 2.5 inch ssd which turns out to be wrong.   This laptop comes with a 500 GB M.2 ssd.  It does not include the cable for the second hard drive,    Your choice of 2.5 hd or 2.5 ssd.        As of yet you cannot purchase the cable thru Lenovo parts department.    The cable can be gotten thru AliExpress for around $49.00 (which does not include the hard drive caddy).  Encompass also sales the cable but as of this time is back ordered to July 2016  at a price of $10 plus shipping.  aslo does not come with the hard drive caddy.      My computer had a bug when using it,  windows exprorer service stopped working and I had to go to the task manager to restart the service.  But after I went to windows update and downloaded the lastest updates this bug did not show up again.  The best i can guess is not the fault of Lenovo.          The hard drive is partitioned into 5 drives which include boot, driver back-up, one button recovery and two additional Lenovo reserved ... Read more

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RELEVANCY SCORE 66

Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

A:Lenovo Ideapad Z500 Touch - very slow and about Wi...

rushyendar wrote:Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.   What operating system is it currently using? How long have you had the laptop? Do you have an antivirus software installed? Is it HDD or SSD?

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RELEVANCY SCORE 66

Please Help!  My Lenovo Ideapad s210 Touch Came with Windows 8.  Whenever it went to sleep I had to logn with a password and at some point I was asked to make a Windows online account with a more complicated password & that became the password I had to use to Login to my computer a lot!.  I found out I could select Bypass the Login Screen & that worked great.  Soon the computer started bugging me about upgrading to Windows 8.1 & I thought it might be less buggy & faster so I upgraded to Windows 8.1.  Once installed it seemed to work ok then at some point it installed a lot of updates & needed to restart the computer in 16 minutes so I restarted it.  It came back on at the login screen.  I put in my password & it said it was incorrect.  I tried a few more times, even the old password, nogo.  I went online on my tablet & found others have had that problem with Windows 8.1 & 8.  I tried changing my Microsoft password & it didn't work.  I turned it off for a few days &  tried it and when I press power the button lights up but the screen stays dark. happened when I pressed power except the button lights up.  What can I do?  Is there an external reset?  I am in desperate need of help asap.  I am job hunting without a computer.   Thank you, Julie D.

A:After Upgrade to 8.1 my Lenovo Ideapad s210 Touch ...

Hello I have ideapad s210 it was working fine even after Windows 8.1 upgrade but now I cant log in with my password it says password wrong but I can log in with my veriface ...... now my keyboard doesn't work I use the touch screen keyboard to type .... now when I click spacebar the volume increase... can you help me plz

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RELEVANCY SCORE 66

Hello everyone, I have spent a few hours Looking for Lenovo ideapad 310 Touch-15ISK WinPE 10 Drivers. I see windows PE drivers for other models, but for not this one. I am trying to image the laptop, so that I can put that same image on other laptops of the same model using WDS. Could you gues please direct me to a link with supported windows PE drivers for this model, or suggest how I should approach this? Your help is truly appreciated -David 

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RELEVANCY SCORE 66

Hi, If it's not one thing, it's another! I feel like my laptop bought in 2013 is falling apart on me now all of a sudden! When it pours, it rains, basically. Not happy. 1) the cover cracked at the hinges a few months after I got the laptop. Didn't think it was an issue. Wasn't an issue until number 2 happened. I then put black electric tape across the cracks on the cover.2) the display is separated from the cover. I put black electric tape all over it.3) the right hinge is popping in and out. I keep popping it in and out. Can't really open or close it without the hinge acting up, so can't use it as a laptop, only as a desktop. That is really annoying, if you ask me. and now, for the piece de resistance: 4) the AC converter is no longer working. Where do I find an AC converter for Lenovo Ideapad S510p Touch model # WB12764324? In the meantime, I'm borrowing a Lenovo Thinkpad AC converter. I need to return it soon, so I need a new AC converter for my Ideapad SOON. Thanks, much.

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RELEVANCY SCORE 65.2

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























20160907_191420.jpg ?951 KB

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RELEVANCY SCORE 65.2

I import Lenovo Laptop and during the last 2 weeks I had two compaints from clients that they cant close their laptop since their is something broken.  When I remove the from front bazel of the display I found out that the hinges were broken and in consequence the back cover was also broken from the screws and funnily enough always the righthinge. The Model is lenovo 100-15IBY. These two laptops are still under warranty and I have to pay for the parts (around Eur 68 ) since I cant claim them. Now I am seriously considering to stop importing lenovo Laptops. Lenovo must improve their quality for sure.

























20160907_191420.jpg ?951 KB

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RELEVANCY SCORE 65.2

I have a BIOS problem, my girlfriend's uncle has put a password and he eventually forgot the password, so I can not format the same! There is no BIOS update that I can use to fix this problem, can anyone help me with this? THX

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RELEVANCY SCORE 65.2

My laptop has Windows 8.1 OEM installed.But since a while, it's touchpad doesn't work on right-click with Double-Finger Feature.I have synaptics driver installed for the toucpad.

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RELEVANCY SCORE 65.2

I have a BIOS problem, my girlfriend's uncle has put a password and he eventually forgot the password, so I can not format the same! There is no BIOS update that I can use to fix this problem, can anyone help me with this? THX

A:How to reset BIOS Lenovo Z400 Ideapad Touch

Welcome to the Lenovo Community !
 
There is no master password, back door or CMOS clearing procedure that will remove your forgotten password.  This is due to the ease in which laptops are stolen.   To resolve the issue you have basically two options.  The first is for the Uncle to try and remember the password he used.  Please keep in mind that passwords are case sensitive and he may have use upper and lower case characters.  The second option is to replace the motherboard.

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RELEVANCY SCORE 65.2

I have a Lenovo IdeaPad P500 Touch and the screen has darkened (barely lit).  I've used all the Brightening options in the Control Center but it hasn't helped at all.  If I brought this in to a computer tech would it be fixable or is the laptop totally "shot"?  Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 65.2

hey alli have a backlight gone on my lcd panel and was wondering how you disassemble the touchscreen so i can install a new 720p paneldo i have to take apart the motherboard first or are the secret screws somewhere on the bezel?

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RELEVANCY SCORE 65.2

Hello you all,So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available. 

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RELEVANCY SCORE 65.2

Hi there i have an issue since i replaced the battery on my device the battery is not detected and i have tried to update the bios, and follow some instructions i found online for taking the battery out-> press power button for 10-15 second ---> and so on , but with no success anyody had the same issue can help about it please ? or any advice its driviing me crazy, thanks.

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RELEVANCY SCORE 65.2

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

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RELEVANCY SCORE 65.2

So I've had my Lenovo laptop for about a year now, I believe the warranty on it is expired now. I don't want to spend money on what I think is a simple repair. When I was trying to clear my storage I fell asleep and my laptop died, it didn't get to properly clear the storage and shut down. Now whenever I try to load up my laptop, this message appears  (If you can't read the picture; The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart installation.) When I click OK, it loads and then the same message appears again. It's an endless loop. I looked up different videos telling me to fix this, I should disassemble the laptop, take out the battery, and hold the power button down for about 30 seconds. I wouldn't mind trying this approach, but I can't find a disassembly video specifically for my laptop and I don't want to damage even further or beyond repair. If that's what I need to do, then getting help here with it would be great. Then I tried opening the boot menu, I did this by pressing FN and F12 when turning on the computer. I wanted to try and run a diagnostics test to try and see what was wrong, but it only gave me these options and couldn't figure out how. I pressed enter on both of these options to see if it would fix this issue, nothing happened as far as I could tell.  I moved on from that to the InsydeH20 Setup Ut... Read more

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