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Explorer crashes before opening

Q: Explorer crashes before opening

Logfile of HijackThis v1.99.1
Scan saved at 10:18:31 AM, on 9/13/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\WINDOWS\System32\TFNF5.exe
C:\WINDOWS\System32\Hmzeet.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\byckqq.exe
C:\Program Files\ohra\mbsi.exe
C:\WINDOWS\System32\?ti2evxx.exe
C:\Program Files\winCMAPP\wincmapp.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\QkcA\command.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\BG\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 209.93.144.2:800
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SDWin32 Class - {5B8E11E0-E280-42DC-8434-79821CC151B6} - C:\WINDOWS\System32\odvgq.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SDWin32 Class - {9E5EABEE-D678-400D-A40B-63C8B0DC2F3A} - C:\WINDOWS\System32\bfbbk.dll
O2 - BHO: (no name) - {D0CC2924-E0CB-EC43-EB09-B9BE4F0B3096} - C:\WINDOWS\System32\onj.dll
O2 - BHO: (no name) - {EFF90188-9B60-CBE5-16B3-C2D929FD0F95} - C:\WINDOWS\System32\tcl.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [TosHKCW.exe] C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe /Type 16
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [TSysSMon] c:\toshiba\sysstability\tsyssmon.exe /detect
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [wXOVA4] "C:\WINDOWS\system32\cxtpls_loader.EXE" /PC=CP.AOP2
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\atzapi.exe reg_run
O4 - HKLM\..\Run: [secure] C:\WINDOWS\System32\Hmzeet.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [eebpqbn] C:\WINDOWS\System32\byckqq.exe r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Uuse] C:\Program Files\ohra\mbsi.exe
O4 - HKCU\..\Run: [Qtcic] C:\WINDOWS\System32\?ti2evxx.exe
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\System32\pshwr.exe
O4 - HKCU\..\Run: [wincmap] "C:\Program Files\winCMAPP\wincmapp.exe"
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://autos.msn.com/components/ocx/survid/MSSurVid.cab
O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/...or/Outside.cab
O16 - DPF: {F0FCC76D-767E-4759-A447-62289CA775AA} (Coreport SSO Client) - http://www.client.dbm.com/v51/ie/con...tSsoClient.cab
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: RunOnceEx - C:\WINDOWS\system32\mnswch.dll
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QkcA\command.exe
O23 - Service: CWShredder Service - InterMute, Inc. - D:\cwshredder.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)

RELEVANCY SCORE 200
Preferred Solution: Explorer crashes before opening

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Explorer crashes before opening

Hello,

Before we start, I want you to understand one thing first. You have a very bad infection which is very difficult to remove. It requires a lot of work - both from you & me together. I'm gonna request for your full cooperation during such time. You should not at any time skip any of the steps outlined herewith nor do any of the fix outside out the order as I've laid out. Doing so may render the fix to be ineffective

Please take note of any problems you encounter during the fix & post them when you have completed the fix.

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Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory


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Download & immediately run - L2MFix.exe
Click "Install" to extract the contents to a newly created folder.

Close all other opened programs before running this tool

From within the newly created folder, locate & run L2mfix.bat
Select option #2 - Run Fix - by typing 2

Press any key to reboot your computer.
After the reboot, your Desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, you will be presented with a log. Save the contents of that log as I shall require you to post it in your next reply after completing the fix.

DO NOT RUN ANY OTHER FILES IN THE L2MFIX FOLDER UNLESS INSTRUCTED

If you receive an error - \system32\Autoexec.nt is not suitable for running MS-Dos applications, you will need to visit this website to download additional files.


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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

CleanUp! - Install.

KillBox v2.0.0.175.exe (it's important that you get version v2.0.0.175)

WinPfind.zip

TrackQoo.zip

I need you to update Ewido again. Please go to this website - http://www.ewido.net/en/download/updates/
Download the full updated database (Approximately 3600 KB) & install it unto your copy of Ewido.

Download Lavasoft's Ad-Aware & it's recently updated plug-in - VX2 Cleaner

Install both using the default options & then update Ad-Aware with the latest definitions.
Click on Add-ons in the lefthand column & select - VX2 Cleaner V2.0
Click Run Tool >> "OK"
If something is found, click "Clean" as in the directions given.
Click "Close", and exit Ad-Aware.


'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING


This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


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Uninstall the following programs, if present, using Control Panel->Add/Remove Programs: SurfSideKick 3 (let me know if ou cannot find this entry)
winCMAPP
cxtpls

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Launch KillBox.exe & select the following options: delete on Reboot
end Explorer shell while killing file
unregister dlll before deleting * if it's not grayed out
Select all the filenames below & then right-click & select Copy C:\WINDOWS\QkcA\command.exe
C:\WINDOWS\System32\Hmzeet.exe
C:\WINDOWS\System32\byckqq.exe
C:\Program Files\ohra\mbsi.exe
C:\WINDOWS\System32\?ti2evxx.exe
C:\WINDOWS\System32\odvgq.dll
C:\WINDOWS\System32\bfbbk.dll
C:\WINDOWS\System32\onj.dll
C:\WINDOWS\System32\tcl.dll
C:\WINDOWS\system32\cxtpls_loader.EXE
C:\WINDOWS\System32\atzapi.exe
C:\WINDOWS\System32\pshwr.exe
C:\WINDOWS\System32\repairs.dll
C:\WINDOWS\system32\mnswch.dll
* Go to the File menu, and choose Paste from Clipboard
* Click on the dropdown menu next to Full Path of File to Delete field.
* Verify that the filenames you pasted are found there
* Click the RED X button.
* Click Yes at the Delete on Reboot prompt.
* Click Yes at the 'Pending Operations prompt'.


Quote:




If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, download and run missingfilesetup.exe. Then try Killbox again.




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Next, please reboot your computer in SafeMode by doing the following:

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.


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Click Start->Run - type SERVICES.MSC & then click on the OK button Locate the service - Command Service (cmdService)
Double-click on it to open the Properties dialog. Under the General tab, note down the name of "Service name". We shall need it later.
Stop the service by using the Stop button.
Change the Startup type to Disabled & then click on the OK button

Then start HiJackThis & go to Config>Misc.Tools...> Delete an NT service...
In the popup box that appears, type in "Service name" & then click on the OK button

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Run a scan with HiJackThis & select/tick the following & click "Fix checked" :

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: SDWin32 Class - {5B8E11E0-E280-42DC-8434-79821CC151B6} - C:\WINDOWS\System32\odvgq.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SDWin32 Class - {9E5EABEE-D678-400D-A40B-63C8B0DC2F3A} - C:\WINDOWS\System32\bfbbk.dll
O2 - BHO: (no name) - {D0CC2924-E0CB-EC43-EB09-B9BE4F0B3096} - C:\WINDOWS\System32\onj.dll
O2 - BHO: (no name) - {EFF90188-9B60-CBE5-16B3-C2D929FD0F95} - C:\WINDOWS\System32\tcl.dll
O4 - HKLM\..\Run: [wXOVA4] "C:\WINDOWS\system32\cxtpls_loader.EXE" /PC=CP.AOP2
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\atzapi.exe reg_run
O4 - HKLM\..\Run: [secure] C:\WINDOWS\System32\Hmzeet.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [eebpqbn] C:\WINDOWS\System32\byckqq.exe r
O4 - HKCU\..\Run: [Uuse] C:\Program Files\ohra\mbsi.exe
O4 - HKCU\..\Run: [Qtcic] C:\WINDOWS\System32\?ti2evxx.exe
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\System32\pshwr.exe
O4 - HKCU\..\Run: [wincmap] "C:\Program Files\winCMAPP\wincmapp.exe"
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: RunOnceEx - C:\WINDOWS\system32\mnswch.dll
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QkcA\command.exe


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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab. Tick - Show hidden files and folder
Untick - Hide file extensions for known types
Untick - Hide protected operating system files
Click Yes to confirm & then click OK

Locate and delete the following folders, if present: C:\Program Files\winCMAPP\
C:\Program Files\SurfSideKick 3\

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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:Delete Newsgroup cache
Delete Newsgroup Subscriptions
Scan local drives for temporary files
4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!


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Launch Ad-Aware & click on the Start button
Select "Perform smart system scan" and click Next.
Once the scan finishes, click "Next" again. Select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Click "Next" one more time, then "OK" to confirm the removal.

You will be prompted to set Ad-Aware to run on reboot, click "OK".


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Run Ewido with it's updated definitions:(...it's important that all windows must be closed) Click Scanner
Click Complete System Scan to begin scanning.
Click OK when prompted to clean files
With the first file it prompts to clean, select the option: "Perform action on all infections"
.Choose clean and click OK.
Once finished, click the Save report button & save the report to your desktop

** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.


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Double-click WinPFind.zip & extract the contents to a new folder at Drive C.

1. From within that folder, double click WinPFind.exe
2. Click Start Scan
3. Once the Scan is complete, it will create a report in a text file
4. Go to the WinPFind folder & locate WinPFind.txt
5. Post the results in your next reply!

** This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.


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REBOOT TO NORMAL MODE


As you reboot, Ad-Aware will start up
Click on "Start", then "Next". Follow the steps above if anything is found, or click "Finish", then exit Ad-Aware.


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Perform an online scan with Internet Explorer with Panda ActiveScan Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer If it finds any malware, it will offer you a report.
Click on see report. Then click Save report
Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


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Download Trend Micro? Anti-Spyware (by clicking the "Scan and Clean your PC" button).Double-click the tmas-web-scan.exe icon
It will say "Loading TrendMicro definitions".
Click "Start Scan"
After it's done scanning, click "Scan Results"Make sure all items found have a check next to them, then click "Clean Threats Now".
Click Exit.
Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what?s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


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Extract the contents of TrackQoo.zip & double-click on TrackQoo1.vbs. Wait a few seconds and a notepad page will pop up, Copy & Paste those results in your next reply.
* If your Antivirus has Script Blocking, you will get a Pop Up Windows asking you what to do. Allow this Entire Script to Run, its harmless!

In your next post, please include fresh logs from:HiJackThis log
L2Mfix's log
Online Scan
Ewido
WinPfind
TrackQoo1.vbs
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now

Read other 3 answers
RELEVANCY SCORE 59.6

Hello everyone ,

today, I wanted to modify my start orb, so I changed something in explorer.exe. I did back the original up.
When I found that it wasn't really to my liking, I restored the original explorer.exe, and here is were the problems began.

When accessing certain folders, such as my user folder and my external hard drive, explorer.exe just crashes and restarts.

I have included a dump using Debugging Tools for Windows, I hope you can help me!

Specs:
Windows 7 - build 7600 (RTM) 16385 - x64.

A:Explorer.exe crashes while opening certain folders

Bump?

Read other 4 answers
RELEVANCY SCORE 59.6

Hello, and thanks in advance for helping me out.
I am using a Windows XP SP2 machine with 1.2 ghz processor and 640 mb of ram.
My antivirus is NAV 10 corporate, it's up to date, and I also recently ran and updated Adaware and Spybot S&D.

Now for my problem. - There is one certain folder on my hard drive that crashes explorer.exe every time I open it. The folder contains some video, picture, audio, and text files. I scanned the folder with Norton and turned up nothing in the way of viruses. I checked for errors on the drive and it turned up nothing.
One thing that baffles me is that explorer doesn't crash immediately. If I click fast enough, I can view files from the folder, like a video for instance. But about the time the video gets started, I get the error message saying explorer.exe has encountered a problem and needs to close. I know lots of people have this error and this problem, but most of the posts I've read about this seem to be a little more general, in that they are crashing at random times.
I only have this problem with this one folder. The rest of the hard drive works fine.
I think that somehow a file within the folder must be corrupt, or maybe there's a bad spot where that folder is located on the hard disk. Is this a possibility?
Really, I suppose what I need to know is: How can I figure out which file (if it is one particular file) is causing this crash?

Error Signature:
AppName: explorer.exe
AppVer: 6.0.2900.2180
modname: divx.dll
... Read more

A:explorer.exe crashes when opening 1 certain folder...

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RELEVANCY SCORE 59.6

Yesterday I received a message asking if I wanted to download Explorer 8 and I did it. From that moment on I cannot access Internet Explorer.

I have tried a system restore going back 3 days and that didn't work. My internet explorer opens and then it CRASHES. What do I have to do to go back to being able to open Internet Explorer fully.

Thanks - Ellen Robinson
 

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RELEVANCY SCORE 59.6

Seems to be solved, read last post.

A:Need help, explorer crashes when opening any folder

Hi TelefonHonda,
I was wondering if you have Vista Service Pack 1 installed?
Raj

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RELEVANCY SCORE 59.6

I'm at my wits end.
 
I have a couple of folders on 2 different drives that have .mp4 video files in them.
Whenever I attempt to open the folders, Explorer.exe (or the replacement I tried) crashes.
 
Here's my specs and what I've tried so far:
 
Windows 7, 64bit, all current updates for Windows and drivers, etc.
12 Gigs RAM, Nvidia GTX 970.
 
I can delete the files in a DOS window.
I already instructed Explorer to NOT show Thumbnails.
I have scaned with Malwarebytes, etc and am not infected.
A run of System File Checker reported several issues that it could not fix.
None of them involved Explorer.exe, but some were interesting:
 
The list is not all that long, so you'll find it directly below:
**** How would I go about repairing these files? ***
 
2016-01-24 17:26:46, Info                  CSI    000002bc [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:26:49, Info                  CSI    000002be [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Cul... Read more

A:Explorer.exe crashes when opening a folder containing an .mp4

Maybe a shell extension causing the issue, rather than native Windows code. Ddownloaded a free Shell Extension manager that lets you disable individual shell extensions, ShellExView from Nirsoft. http://www.nirsoft.net/utils/shexview.html

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RELEVANCY SCORE 58.8

Hi all,

I don't know if this is the appropriate section, but I'm having trouble with my MSN Explorer.

Whenever I try to open the "Download Manager" or try to download something (which automatically opens the Manager), the browser crashes. I can download things using either Firefox or IE and I've had this issue before, found a command somewhere online I could run (using "Run") and that solved the problem. However, I can't seem to find that command (which was on another forum somewhere) and was hoping someone here knew what it is.

Thanks!
Brian

A:MSN Explorer Crashes when opening Download Manager

Any ideas anyone? I know that maybe not many people have/use MSN Explorer but I thought I'd ask anyway here.

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RELEVANCY SCORE 58.8

Hello most awesome of !Please-help-me-fix-my-box! forum members!!!

My setup is...
Windows Xp
AMD Athlon64 3000+
3 gigs DDR2 RAM
Nvidia GForce 6600
Asus SLI-Deluxe motherboard
Western digital hard drives
Sony DVD RW DRU-720A
Floppy- FDC generic....

I have this issue I've been working around...
This has been happening for a while, every time I open certain folders, (as you have no doubt read from the title, and on one folder it is an entire drive) my windows explorer crashes, I can still access these drives using a Linux boot and I can still access all files through programs, but if I try to move a file, it will cause a crash in what ever folder I place it in, (not in Linux).

I believe the can't delete folder-"Access Denied" issue is separate but related. This happens only when I cut and paste from one section of the drive to another of the same drive. In which case I am locked out from being able to open the file (says the folder is empty) and I cannot delete one or more files within.

I have run UBCD and done the memory tests with no errors, I'm clean for viruses an malware, I have avg's latest and spybot. I finished doing a HijackThis check before posting this thread and everything was clean. I hope this helps...

Thanks...
.B.
 

A:Can't Delete Folders/When Opening Win explorer Crashes!

See if this will work:

Go to Windows Explorer>Tools>Folder Options>View scroll down and uncheck the box "Use Simple File Sharing", then right click the folder>file in question>Properties>Security>Advanced>Owner>Set Permissions.
 

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RELEVANCY SCORE 58.8

Hello,

Since yesterday my pc suddenly started to generate explorer.exe crashes on everything that I try to do. Opening a file in Notepad by "browsing", trying to open "My Computer" or "My Documents" and even trying to browse for a program by using the Task Manager.

When I logon, explorer seems to start fine (sometimes) or immediately when the background is loaded, the error is thrown and the loop initiates...
Sometimes it stops looping the error after 4 - 5 times and then I have to stay away from any file browser, but mostly this is a never ending loop of explorer crashes.
I've tried the following fixes:
- sfc /scannow ===> no errors detected/solved
- malwarebytes ====> nothing detected
- panda antivirus / trendmicro Housecall ===> no virusses detected
- ccleaner (clean register included) ===> no help at all
- system restore to a point before the last windows update ===> no solution
This is the error message logged in the Event Manager:


Code:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x460
Faulting application start time: 0x01cd2ba97cfd8387
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bc449a32-979c-11e1-9bd0-... Read more

A:explorer.exe crashes on login and opening this computer

This may be an application or service conflict. It could also be a corrupted program that is causing the explorer.exe crash.Troubleshoot Application Conflicts by Performing a Clean Startup

Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

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RELEVANCY SCORE 58.8

Hi, I would like to know if someone could help me on a Windows 7 crashing issue.
It's been a while since I have been experiencing crashes of Windows 7 explorer when I open an internet browser. I've tried mozilla, chrome and IE, but still, all of them make the explorer crash. Although the internet browser works fine, i can't swich windows for like five minutes... and then it comes back to normal. I know, it's really weird, but can someone help me?
If so, thank you very much!

A:When opening internet browser, explorer crashes.

Try checking you firewall settigs... its possible its preventing it from starting properly..Or maybe a virus?

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RELEVANCY SCORE 58.8

Hi,

Can someone help me out? Explorer.exe crashes when I play the games DOTA 2 and Victoria II.

And sometimes, when I'm at the desktop, explorer.exe crashes for no reason at all.

I've included an event log below if it helps.


Code:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: ole32.dll, version: 6.1.7601.23392, time stamp: 0x56eb3627
Exception code: 0xc0000005
Fault offset: 0x0000000000029792
Faulting process id: 0x1728
Faulting application start time: 0x01d19d9f189ceb78
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 3a9fa45a-0993-11e6-af0e-f0def1fd2aa8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<EventRecordID>42863</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17514</Data>
<Data>4c... Read more

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RELEVANCY SCORE 58.8

As title suggests: when I try to open or explore My Bluetooth Places Explorer crashes and reloads. It is annoying. Is there any way to fix this?
 

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RELEVANCY SCORE 58.8

I have a file on my desktop folder where I keep anything that I've downloaded. its a pretty hefty file but its never caused any problems for me until now. when I open it, I have about 5 seconds before a message box appears that says "windows explorer has stopped working" and it has to restart, closing any explorer windows. no other file does this and it only just started the other day. I haven't downloaded anything recently that could cause this. I've tried deleting it but I have to permanently delete the entire folder because it's too big for the recycle bin. I don' want to delete it in case I delete something that I would prefer to keep, and I can't move anything out of it because it crashes before I can C+P or move the file. Any help would be appreciated

A:Windows Explorer crashes when opening a file

Try running a checkdisk How to Use Check Disk in Windows Vista — MAXIMUMpcguides – Windows Vista tips, tricks, help, and how-to guides Also run SFC: System Files - SFC Command Post back the results.

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RELEVANCY SCORE 58.8

whenever i open a folder like my computer, control panel, or any kinds that opens a new window my desktop/explorer.exe crashes and this appears

PLS I NEED TO SOLVE THIS help meee!!
i just need the easiest way to do this

A:explorer crashes when opening folders or window

Do the following:

1.) Run SFC /SCANNOW Command - System File Checker (Do option 2)

2.) Disk Check

3.) Troubleshoot Application Conflicts by Performing a Clean Startup

Please follow these tutorials and post back please.

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RELEVANCY SCORE 58.8

Explorer.exe quits working when I try to start control panel. I get "Windows Explorer has stopped working" then the window changes to "Windows Explorer is restarting". This is a left button click and it does not matter where I try to start control panel. Any help would be greatly appreciated.

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RELEVANCY SCORE 58.4

Hello!

About since I installed jdownloader this afternoon (and afterwards removed "search protect" with AdwCleaner and Malwarebyte Anti-Malware), my Windows explorer regularly freezes.
It does so whenever I do a right-click on any folder or disk or on the free space inside a folder or disk.
It also crashes whenever I open folder, which I have not recently opened or to which I added a big file (bigger than about 1 MB) recently. I could open some folders since this error came up but after adding a file to them, this is not possible anymore. Windows explorer being able to open some folders is probably due to it cashing/indexing some information.
I can read everything using cmd (cd & dir) and execute files directly though.

In safe mode Windows explorer works fine.

What I did so far:
- Following this guide (Right-click is slow or weird behavior caused by context menu handlers) I removed all the handlers in the registry in HKCR\AllFileSystemObjects\shellex\contextmenuhandlers, HKCR\Folder\shellex\contextmenuhandlers and HKCR\Directory\shellex\contextmenuhandlers. Deletion of one handle in HKCR\Directory\shellex\contextmenuhandlers called "WorkFolders" only produces an error. I therefore could not delete this one. It did not help. Afterwards I recovered the registry keys.
- I used system recovery to switch back to a state from the day before yesterday.
- I tried disabling all the files in auto-start using the task-manager with no improvement.
- I ran &... Read more

A:Windows Explorer crashes on right click and opening folder

Windows Explorer is one of the most important program in Windows. When you open it, it does lots of things in the background such as updating the registry, updating the start menu etc...
Most of the problems are caused by Shell Extensions and I know you did some registry tweaks. However, before you go on, you need to run from the elevated command prompt:
dism /online /cleanup-image /restorehealthsfc /scannow <== Might have to run multiple times until you get the message: Windows did not find any integrity violation.Then use this link: Right Click Menu Lag on my pc

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RELEVANCY SCORE 58.4

I'm running WinXP since 2001 and never have encountered such a problem before.

It began after the last fresh installation. Anytime I try to open the fonts window from Control Panel, it causes Windows Explorer to crash. Error message refers to fontext.dll.

I tried to repair the fonts folder with Tweak UI, but it didn't helped.

The problem occurs only when I use Control Panel to open the fonts folder. There are no problems when opening the fonts folder directly from My Computer.

Any ideas?
 

A:Opening fonts window crashes Windows Explorer

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RELEVANCY SCORE 58.4

Recently my Videos folder became unaccessible as it would crash Explorer after a couple of seconds after it opens. Yes, it does open, I can go into a subfolder/click on a file before it decides to die. I'm running Windows 7 64bit with a TB harddrive. That drive in particular had about 750 gbs, of which the Videos folder is unsing up 167.

I did some research and found that it may have been due to that folder having too many large files. I personally think that my computer is more than adequate to handle them, but tried switching the view from Thumbnails to List, which didn't help at all.

Oh and of course I ran virus-scan and malware scan and all that, found nada.

I also saw that it may be due to a corrupt video file, which does seem possible, but I do not know a way to solve that problem, as do not know which file it could be, and even if I did I would have no way of getting to it before it crashes.

Deleting the folder is not an option. There are simply too many valuable videos collected over time in there (no not pr0n, so scratch that off the possible list of problems...)

Any help would be greatly appreciated!

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RELEVANCY SCORE 58.4

Hi, I am running Windows XP Home Edition with Service Pack 2.

Just recently, whenever I go to open anything that has an explorer window, I get the error saying that windows has encountered a problem and needs to close so on and so forth. So, I click the "don't send" option and the explorer window closes and my desktop refreshes.

When I went to view the details, it had something pertaining to the "shdocvw.dll" module and I tried finding other solutions to it, but nothing seems to work so far. If you can help me out, that would be great because I can't even open .zip files that I download or open my music folder.

A:Windows Explorer Crashes When opening My Computer, documents etc.

Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized) (Note that there is a space between sfc and /scannow)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.


In all likelihood you will be prompted to insert the Windows XP CD.

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RELEVANCY SCORE 58.4

I used hijack this and this is my log
any help with the problem would be appreciated. I just recently had the Trojan Zlob.M virus and my computer has been messed up since. Thanks in advance

-Phil

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
c:\WINDOWS\system32\TskMan.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\ATI Technologies\ATI Con... Read more

A:explorer.exe crashes ocassionally when opening applications and other things

tskman.exe is a trojan. Remove all entries of that. Then I suggest a virus scan and spyware scan. Good freeware are AVG Free for viruses and Spybot Search & Destroy for spyware. Please also remove these entries:

O2 - BHO: (no name) - {0309638F-93F8-44D3-84CF-240EB1AB7F1F} - C:\WINDOWS\system32\jkkligd.dll (file missing)

O2 - BHO: (no name) - {C4C9C8D2-1845-4A87-B6FC-91CA93813A50} - (no file)

O2 - BHO: (no name) - {CCE1EB28-FFA7-427D-91C4-C558AC11216C} - C:\WINDOWS\system32\jkkhg.dll (file missing)

O20 - Winlogon Notify: jkkligd - jkkligd.dll (file missing)

O20 - Winlogon Notify: qopnk - C:\WINDOWS\system32\qopnk.dll (file missing)

O20 - Winlogon Notify: winkii32 - winkii32.dll (file missing)
 

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RELEVANCY SCORE 58.4

I have a computer I'm working on and i need help. Explorer crashes every time I open either "My Computer" or try to do a local search. I also notice explorer crashing when trying to save certain files like text etc. Nothing else crashes. I.E. works as well without crashing.

Here is as much info as I could grab from the problem.

I will also post a hijackthis log in the next post.

I get this when i it crashes.

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: ntdll.dll

ModVer: 5.1.2600.2180 Offset: 000118d0

C:\DOCUME~1\Michelle\LOCALS~1\Temp\f014_appcompat.txt

Event ID codes 1000 and 1001

Faulting application explorer.exe, version 6.0.2900.2180, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000118d0.


Any help would be appreciated.

Thanks

A:Explorer crashes from opening Search or "My Computer

Logfile of HijackThis v1.99.1
Scan saved at 2:39:29 PM, on 12/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Inst... Read more

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RELEVANCY SCORE 58.4

I'm not sure when it started, but when I open a certain folder on a network share windows explorer "looks for a solution" and then closes. There is only one folder this happens to and it only contains other folders, html docs, and php docs.

We have dozens of computers that access it fine including 2 identical machines loaded with identical images so I am assuming the user (or software) did something.

Any help would be greatly appreciated.

A:[SOLVED] Explorer crashes when opening one specific folder

The user that logs into this computer with the issue, have them to log into the identical machine that does not have the issue as him/herself.

Does the issue persist, if it does you know it is probably a permissions issue.
If the problem does not persist then you narrowed it down to that computer or their profile on that computer.

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RELEVANCY SCORE 58.4

I'm not sure when it started, but when I open a certain folder on a network share windows explorer "looks for a solution" and then closes. There is only one folder this happens to and it only contains other folders, html docs, and php docs.

We have dozens of computers that access it fine including 2 identical machines loaded with identical images so I am assuming the user (or software installed by the user) did something.

Any help would be greatly appreciated.
 

A:Solved: Explorer crashes when opening one specific folder

I found the issue with the machine. After re-imaging and letting him have the machine back it started happening again. It turned out to be an on-line backup program he installed called "MiMedia" which monitored that directory. As soon as I removed it everything is fine.

Thanks for all your help
 

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RELEVANCY SCORE 58.4

As the title says, every time I open my download folder a message pops up saying that Windows Explorer has stopped working.

Sometimes it crashes straight away, and other times it crashes after about 10 seconds, after the green loading bar has reached a certain point.

Does anyone know how I can fix this problem?

A:Windows Explorer crashes when opening downloads folder

Welcome
See if it works with a clean boot? If it does follow procedure to find the cause
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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RELEVANCY SCORE 58.4

Hi Everybody,
I recently encountered an error stating
Faulting application name: explorer.exe, version: 6.1.7600.16768, time stamp: 0x4d6878c3
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc0000005


Explorer crashes when opening a certain folder containing video clips.Pls help me figure out whats causing it...

A:Explorer crashes when opening a certain folder containing video clips

These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.

Memtest.





Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.



RAM - Test with Memtest86+


Driver Verifer






Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore po... Read more

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RELEVANCY SCORE 58.4

Hi,
I am facing an issue. On Exchange server, whenever I open Internet Explorer- the server restarts. This happens every time. Can some one please help me out. what causing this restart? OS version 1607.

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RELEVANCY SCORE 58.4

Hi There
After updating windows 8 when I try to launch system properties, explorer hangs and restarts itself but I noticed that it gives me activation section Product ID:Not Available...... Any Ideas ???

A:Windows Explorer crashes while opening System Properties

Try removing the update and see what happens.

Maybe take the time and fill in your system specs as well.

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RELEVANCY SCORE 58.4

Hello most awesome of !Please-help-me-fix-my-box! forum members!!!

My setup is...
Windows Xp
AMD Athlon64 3000+
3 gigs DDR2 RAM
Nvidia GForce 6600
Asus SLI-Deluxe motherboard
Western digital hard drives
Sony DVD RW DRU-720A
Floppy- FDC generic....

I have this issue I've been working around...
This has been happening for a while, every time I open certain folders, (as you have no doubt read from the title, and on one issue it is 2 entire hard drives) my windows explorer crashes, I can still access these drives using a Linux boot and I can still access all files through programs, but if I try to move a file, (this differs-sometimes I can drag an drop and its ok, sometimes its not, EVERY time I cut and paste it happens... it will cause a crash in what ever folder I place it in within the same drive, (not in Linux).

I believe the can't delete folder-"Access Denied" issue is separate but related. This happens only when I cut and paste from one section of the drive to another of the same drive. In which case I am locked out from being able to open the file (says the folder is empty) and I cannot delete one or more files within.

I have run UBCD and done the memory tests with no errors, I'm clean for viruses an malware, I have avg's latest and spybot. I finished doing a HijackThis check before posting this thread and everything was clean. I hope this helps...

Thanks...
.B.

A:RESOLVED: Can't Delete Folders/When Opening Win explorer Crashes!

Hi Sidistyk, welcome to TSF..

do these folders contain .avi files by any chance?

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RELEVANCY SCORE 57.6

Hi. I have a problem and the issue is that when I open Control Panel and click System, Windows Explorer crashes. I have searched online and tried a few solutions but none have worked. Please help if you can. Let me know if you need any additional info from me.
 

A:Windows Explorer Crashes when opening system from Control Panel

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RELEVANCY SCORE 57.6

The Explorer.exe issues only just started after doing all the windows updates, was like 160 odd updates. It also happened at the same time i could no longer open Java Games or Steam. Steam just closed itself, Java games come up with the java binary stopped working
I had issues before with Random Bluescreens when gaming, I reinstalled SP1 and they sort of stopped for awhile. Now the PC just randomly, Completly shutdown. When restarting i don't get an error like i was before but making it impossible to play anything. I ran Malware Bytes and Sophos Virus removal tool along with a few other different antivirus, All came back clean. Used the Sfc scanner and it came back with no problems

A:Explorer.exe Crashes when Opening System Properties. Random Shutdowns

Could you fill out your system specs so that we have an idea of what kind of hardware we're looking at? It will make it easier to help you.

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RELEVANCY SCORE 57.6

Hi all,

I've just transferred all my work from one laptop to a new one in the expectation that this would make life quicker & easier - not a bit of it. Instead, I find that windows explorer crashes out every time I try to access a folder on the C: drive with lots of photoshop images in it (although it seems to work fine when I try to access the same folder on my backup E: drive). It hangs, then gives me an error message saying its got to close. The details it provides when prompted include a list of 109 modules followed by a .dll file, and a series of different threads. . . ?

System information is Windows NT 5.1 Build: 2600

Any thoughts from anyone would be greatly appreciated.
 

A:Windows explorer crashes when opening a folder with lots of images in - why?

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RELEVANCY SCORE 57.2

After a few months of using Vista Ultimate, I have discovered that whenever I try to open the Control Panel or the Network and Sharing Center, explorer.exe crashes with the faulting module being ntldll.dll. When I try to open these sections in Safe Mode, everything works fine. Any ideas?

Asus P4P800 Deluxe Motherboard
Intel Pentium 4 CPU 2.60 GHz Overclocked to 3.12 GHz
Seagate ST380011A 80GB Hard Drive
Leadtek WinFast A340 TD [8x AGP Version]
2 x 256 mb Kingmax RAM
2 x 512 mb Generic RAM
 

A:explorer crashes when opening Control Panel and Network and Sharing Center

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RELEVANCY SCORE 57.2

I've looked at other similar cases--disabling thumbnails does not fix the problem. System restore didn't work, nor did clean boot.

I've got a .dmp file but it's around 100mb in a zip file, so on google drive: https://drive.google.com/open?id=0B7...01TdFM3dnIta0E

Thanks for any help!

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RELEVANCY SCORE 57.2

I've looked at other similar cases--disabling thumbnails does not fix the problem. System restore didn't work, nor did clean boot.

I've got a .dmp file but it's around 100mb in a zip file, so on google drive: https://drive.google.com/open?id=0B7...01TdFM3dnIta0E

Thanks for any help!

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RELEVANCY SCORE 47.6

Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.

If i click the folder icon on the bottom tool bar (windows explorer) then in the left hand pane expand the C drive then right click on any folder it instantly displays a dialog saying Explorer has experienced a problem and needs to close, windows is
looking for a fix for this problem (cant remember exact wording) then Explorer.exe restarts. This happens on the local C drive and Network drives. 
I though it could be a permissions problem so have taken ownership of all files & folders on the C drive which made no difference, i have removed the laptop from our server / domain and it is still the same / no change.
Can anyone shed any light on this problem or offer any ideas on fixing it? the laptop is only a few months old and is i5 / 4GB RAM Dell machine running Windows 7 Pro SP1 office 2003 Pro, checked for virus & adware & all clean.

A:Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

The faulting module (Fault Module Name: SHELL32.dll) shell32.dll is a Windows system file however the file that is actually causing the crash may be a third party file which from the symptoms
may be a third party context menu handler.
The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
http://windowsxp.mvps.org/slowrightclick.htm
You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.
BTW, the error should be logged in the Event Viewer Application log as a Application Error involving explorer.exe

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RELEVANCY SCORE 46

Hi.

My windows explorer crashes and restarts every time I perform some action (e.g., opening a file, moving a file, saving a file). I get the standard "windows explorer encountered a problem and needs to shut down; sorry for the inconvenience" message. In addition, trying to attach a file (mostly word documents) crashes the web browser - IE and firefox simply close, chrome gives an error message "plug-in crash - shockwave flash" and becomes unresponsive.

I very much appreciate your help.

DDS.txt log:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Uriel at 17:33:34.10 on Wed 12/23/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.94 [GMT 2:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symant... Read more

A:Windows explorer crashes constantly, browser crashes upon attaching files to emails

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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RELEVANCY SCORE 46

this is the log i did with hijackthis! Please advice
and also my download speed varies when i check it on the online speed-o-meter, is there like a downloader or trojan of some sort?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:37:05 PM, on 8/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Documents and Settings\All Users.WINDOWS\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Com... Read more

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RELEVANCY SCORE 45.6

Hello everyone. This morning I turned my computer on to find that Explorer.exe had crashed. I attempted restarting explorer.exe but every time it attempted to restart it would just crash.

Details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: comctl32.dll
Fault Module Version: 6.10.7601.17514
Fault Module Timestamp: 4ce7c45b
Exception Code: c0000005
Exception Offset: 000000000010343c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7788
Additional Information 2: 7788129339cffbb182e4c538402e9d22
Additional Information 3: 44dd
Additional Information 4: 44dde8a5ebcc1fd558b2464fa8226f18

I have already begun a System Scan using sfc /scannow in Command Prompt...which just finished upon writing this up an Windows didn't find any "integrity violations"

I have NOT installed the latest Windows Updates only because I haven't gotten around to doing it. I have also read on other forums that Microsoft Security Essentials seems to be the culprit but I wanted to come here to verify that with you guys before I start messing with Windows essential applications.

What I will do in the meantime while waiting for an answer here is run a chkdsk and a virus scan(AVG).

Thanks in advance.

EDIT: Rebooted my computer and Explorer.exe now runs fine. The problem I'm going to run with is intermittent but... Read more

A:Explorer.exe Crashes, attempts restart, crashes again. Details Inside

Are you running both AVG and MSE? If so, remove one or the other. Having two security programs that accomplish essentially the same tasks can cause conflicts due to them accessing the same system files or system resources simultaneously. It is possible this is the behavior that is causing your explorer.exe issue.

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RELEVANCY SCORE 45.2

Hey guys, I'm going on my 10th hour of trouble shooting here.

Started my PC this morning, went and opened Steam, then windows explorer crashed without a message (Task bar disappeared) and locked up my whole PC for about 5 seconds before the BSOD. Rebooted to install "WhoCrashed" to read the minidump. During this process, I went through about 6 other crashes of the same nature. It doesn't seem to be dependent on load, however, because it'll happen just sitting idle on the desktop too.

On the most recent crash, I noticed that around the same time explorer crashed, my Razer keyboard and mouse both died out, leaving me no control.

I just got a new graphics card (NVIDEA Geforce GTX 960 4GB) 2 weeks ago and it was all fine up until now, so I'm not sure if it's related. We put in a Coolermaster CPU cooler at the same time, new thermal paste, etc. and all temperatures are normal (about 90 degrees F, same as always). None of my temps are off from what they've been for the last 2 years, and I don't think I've ever had a BSOD on this custom PC.

Updated NVIDEA drivers from safe mode, started looking into Motherboard updates, but not applying any because I can't even tell what I have already. Everything is fine and dandy in safe mode.

So, please, for the love of all things holy, someone help me out here... I'm good with PC's but I'm at my witt's end here. Attached you should find the proper log and an image from Speccy. Had to take it with my phone beca... Read more

A:Windows Explorer crashes, no message, then everything crashes randomly

the dump point to wininit.exe, the windows startup process, the crash was caused by the termination of a critical system thread or process which means that somehowwinint.exe was terminated and crashed your computer, all we have to do now is work out why and how the process was terminated, if it didn't happen untill you installed the graphics card it could be thaat it is doing something that is affecting wininit.exe

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RELEVANCY SCORE 44.8

Hi, I need help on this one: when I open the Windows Explorer (Windows 2000) and double-click on a document to open it, the program (e.g. MS Excel when I double-clicked on an Excel document) starts in the background, Windows Explorer stays automatically in front. Did anyone ever hear of this? How can I stop this and make the program with the selected file type start automatically in front?

Any suggestions welcomed! Thanks.
 

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RELEVANCY SCORE 44.4

This happened recently after my sister downloaded something from the internet, and when I opened the folder to transfer it to her flash drive, a notification popped up telling me that, "Windows Explorer has crashed," and then it restarts (not the computer, just explorer. It sort of "refreshes" the desktop), then loads, and then crashes again.

I can still use my laptop normally from adjacent accounts, and when I tried deleting the file (the source of all of this, I'm assuming) it says that I need the permission of my main account, even though this account that I am currently using is also and administrator.

Can someone give me a little help? If there is none to be found I can use this side account for a while until something can be done, but it is incredibly inconvenient.

I am using Windows 7 currently.
 

A:Windows Explorer crashes, restarts, then crashes again

The computer is probably infected with a virus or other malware. Post this in the Virus and Malware Removal forum:
http://www.techspot.com/vb/menu28.html
 

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RELEVANCY SCORE 44.4

HI there i have noticed recently that i have been getting odd explorer.exe restarts whenever i go to Control Panel-System & Security-Windows Update. After clicking windows update explorer will say it needs to restart and go ahead and restart itself. The problem is that it is completely random when it happens. I can't reproduce it 100% of the time. I thought it might be a memory problem but i ran memtest for 13 hours and no errors came up. I ran a chkdsk and sfc /scannow and both also returned no errors. I have disabled all non-microsoft shell extentions as well and that still hasn't stopped the issue. It doesn't bluescreen or even cause any other issues from what i can tell and i can continue using everything afterwards just fine and even go into the Windows Update without it crashing. It only seems to get messed up after a reboot. I also haven't been able to install any Windows SDK to check the dmp file myself.

Now a new problem i have been having is with the Witcher 2. During cutscenes the computer will lock up and my monitor will return "No Display" but my computer will remain on. I can't ctrl+alt+del or do anything. I thought it might be my temps but my gpu was registering 71c and my cpu was registering 42c. I have to hard reset everytime.

These are the errors i get in eventviewer when explorer crashes.

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUI70.dll, version: 6.1.7600.16385, time st... Read more

A:Crashes while playing Witcher 2 and other explorer.exe crashes.

Hello Ether and welcome to Sevenforums.

BSOD Analyse

Graphics & Troubleshooting

Your Nvidia driver was pointed. To make a clean install of the driver and avoid left-over files proceed to the steps below. If you're having any questions regarding it just ask.

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your
v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and download the driver

Direct-X

There's also some pointers to your Direct-X files. Option one is that it could be the Direct-X files. Option two is that it could be a part of the Windows system files, as Direct-X is a part of that. To be one the safe side, update your Direct-X files.

Download: DirectX End-User Runtime - Microsoft Download Center - Download Details

Other tips and tricks
Stop any type of overclocking.
Blow the Graphic Card fans.
Make sure that no hidden overclocking feature is on.
Download Speccy and make sure that temperatures are stable.
Make sure that the games you're playing has the latest updates and look for Q&A's, fixes and compatibilities.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b227010, Optional pointer to internal TDR recovery con... Read more

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RELEVANCY SCORE 44.4

Im confused, but I will describe this best I can:

explorer.exe crashes when viewing folders or anything built on explorer.exe (I guess) at exactly 11 seconds in on them. It also randomly crashes every couple hours. Im extremely confused by all this and wondering if anyone knows what is going on.

Thanks to anyone who helps or attempts to do so.
 

A:XP SP2: explorer.exe randomly crashes and always crashes when in folders

Have you done any recent updates or installed any new software to the computer?

Also, I would suggest downloading HiJackThis! and then including the log file in a post so that it can be looked at by one of the qualified agents here in order to help you out. Also you might try downloading and installing MalwareBytes' Anti-Malware and running it. I have found that program to be quite helpful in identifying potential OS issues.

If you are getting explorer.exe crashes as often as you say, then there may be more serious damage to your operating system that will potentially result in a clean reinstall.
 

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RELEVANCY SCORE 44

About half the time I open either Internet Explorer or Windows Explorer, explorer.exe generates an error. Then I'll try opening the program again, and it'll open up fine.

===================================
HijackThis Log (In case it helps)
Logfile of HijackThis v1.97.7
Scan saved at 1149 AM, on 12-10-04
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
D:\Programs_Security\AntiVirus\AntiVir\AVWUPSRV.EXE
C:\PROGRA~1\EFFICI~1\ENTERN~1\app\pppoeservice.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\EFFICI~1\ENTERN~1\app\EnterNet.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\VCOM\SystemSuite\MXTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\program files\support.com\bin\tgcmd.exe
D:\programs_security\registry\regprotect\regprot.exe
D:\Programs_Security\AntiVirus\AVG\avgcc32.exe
D:\Programs_AddOns\General\Java\Java2_1_4_06\bin\jusched.exe
C:\Program Files\FreePicGrabber\ThumbGrab.exe
F:\Programs_Customization\AutoSizer\AutoSizer.exe
F:\Uninstalled\Customization\TClock2\tclock2.exe
F:\Uninstalled\Customization\CapTime\captime.exe
F:\Programs_Shortcuts\SlickRun\sr.exe
D:\Programs_Security\General\WinPatrol\WinPatrol.exe
E:\Programs_Ant... Read more

A:Explorer.exe sometimes generates errors when opening IE or Windows Explorer

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

You have an outdated version of HijackThis. Click here to get the latest version of HijackThis.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go here to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.

Reboot into Safe Mode (hit F8 key until ... Read more

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RELEVANCY SCORE 43.6

I am running XP professional, version 2002 sp1
1.6 ghz 512 mb of ram

I saw an error similar to this but it did not help, they had a problem when running more than 1 instance of IE 6. Whenever i try to open IE, it comes up with:

"Internet Explorer Needs to close"
"Offset:00095f7c ModName:shell32.dll"
and then after sending error report it says an error has occured in internet explorer"

I recently installed Norton Antivirus 2004 two weeks ago,
and ad-aware a couple days ago and removed around 200 ad program files which helped a lot for the couple days my computer was working fine.

However, when i go to "my computer" and then type an internet address, i can access the net, but after a couple minutes it comes back to that error. So right now i'm using the winamp browser.

any suggestions?
thanks-
Greg
[email protected]
 

A:IE 6 crashes when opening

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RELEVANCY SCORE 43.6

Recently I had some adware issues on my computer (Windows XP Home). I used Spybot S&D and Ad-Aware and all traces are gone, but now when I try to open Internet Explorer I get a core dump with the following description:AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: kernel32.dllModVer: 5.1.2600.1106 Offset: 00016b97I have downloaded Firefox (on another computer and then copied it to this computer to install) and have gone to Microsoft's site to update IE, but this didn't help.I like Firefox, but it really bugs me that IE won't work (the computer is only a month old and I want everything to work!).Any help would be appreciated. MikeP.S. I just downloaded HijackThis and I copied the log file below:Logfile of HijackThis v1.97.7Scan saved at 9:50:08 PM, on 11/23/2004Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exeC:\Program Files\Norton AntiVirus\n... Read more

A:IE crashes when opening

You are using an outdated version of hijackthis. Please download the newer version.Download HijackThis from:HijackThis Download SiteThen post a new log

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