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Logonui.exe error at startup, dvd-rom not burning discs, blue screen error and more.

Q: Logonui.exe error at startup, dvd-rom not burning discs, blue screen error and more.

Hi to all,

Around 5 days ago, some sort of error, cropped up while installation of Kaspersky Anti Virus on my laptop, and after that everytime, I turned the system on, I faced the blue screen error.

Then, i formatted my laptop and reinstalled Windows XP. It was running fine for two days. Suddenly, it started giving error "Logonui.exe application error" at startup displaying something similar to "The instruction at '0x0037149c' referenced memory" something.. It had to buttons - Cancel (for debugging) and Ok.. I pressed cancel/ok/close button. It always cropped up. Until after a series of pressing buttons, my log on screen came. After logging in, all my icons and taskbar gone. So, i opened Windows Task Manager and run "explorer.exe". After everything came up, Some Data Execution Prevention error cropped up. Whenever i tried clicking "Close Message", it always came up again with a separate window for the "Send Error Report to Microsoft" dialog box.

Whenever I connected to internet, the link under my Internet started blinking very fast. I even left it without any internet application open, but it still went on. I saw the properties window of my connection. It went on and on. And in return, everything went slow. Internet surfing and downloading. And one major problem occurred that, whenever I leave my internet open for a short while, it shows the blue screen of error and restarts.

I thought of formatting every drive to remove the virus/malware/spyware. So, i tried to make a back up of my files, by burning them on discs. But, whenever I tried any burning application. Whether it be Nero, PowerISO or any application, it just didn't start. It just displayed an error and ejected the disc.

This continued everytime, I logged on. So, I re - formatted and installed XP SP3 again. But this, time, it didn't even go smoothly for a day. After two restarts, this problem came up again. Except a new dialog box - "generic Host Process for Win32 services" dialog box props up and displays the usual "Encountered a problem and needs to close. We are sorry for the inconvenience." And that send the error report.

So, I hope someone maybe able to help me fix this problem. The DDS Log is given below :

DDS (Ver_09-11-24.02) - NTFSx86
Run by GrayWolf at 23:55:45.87 on Sat 11/28/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.49 [GMT 5.5:30]

============== Running Processes ===============

E:\WINDOWS\system32\svchost -k DcomLaunch
E:\WINDOWS\System32\svchost.exe -k netsvcs
E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
E:\Program Files\Windows Sidebar\sidebar.exe
E:\Program Files\Advanced Task Scheduler\advscheduler.exe
E:\Program Files\Skype\Phone\Skype.exe
E:\Program Files\DAP\DAP.EXE
E:\Documents and Settings\GrayWolf\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
E:\Documents and Settings\GrayWolf\reader_s.exe
E:\Program Files\Windows Sidebar\sidebar.exe
E:\Program Files\Styler\Styler.exe
svchost.exe E:\WINDOWS\TEMP\VRT8.tmp
E:\Program Files\Mozilla Firefox\firefox.exe
E:\Documents and Settings\GrayWolf\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT1098640
uURLSearchHooks: free-downloads.net Toolbar: {ecdee021-0d17-467f-a1ff-c7a115230949} - e:\program files\free-downloads.net\tbfree.dll
mWinlogon: SfcDisable=-99 (0xffffff9d)
uWindows: load=e:\windows\fonts\services.exe
uWindows: run=e:\windows\fonts\services.exe
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - e:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - e:\program files\java\jre1.6.0_06\bin\ssv.dll
BHO: free-downloads.net Toolbar: {ecdee021-0d17-467f-a1ff-c7a115230949} - e:\program files\free-downloads.net\tbfree.dll
BHO: DAPIELoader Class: {ff6c3cf0-4b15-11d1-abed-709549c10000} - e:\progra~1\dap\DAPIEL~1.DLL
TB: StylerToolBar: {d2f8f919-690b-4ea2-9fa7-a203d1e04f75} - e:\program files\styler\tb\StylerTB.dll
TB: free-downloads.net Toolbar: {ecdee021-0d17-467f-a1ff-c7a115230949} - e:\program files\free-downloads.net\tbfree.dll
uRun: [Sidebar] e:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ctfmon.exe] e:\windows\system32\ctfmon.exe
uRun: [cdoosoft] e:\docume~1\graywolf\locals~1\temp\herss.exe
uRun: [Advanced Task Scheduler] "e:\program files\advanced task scheduler\advscheduler.exe" noshow
uRun: [Skype] "e:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [DownloadAccelerator] "e:\program files\dap\DAP.EXE" /STARTUP
uRun: [Google Update] "e:\documents and settings\graywolf\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [reader_s] e:\documents and settings\graywolf\reader_s.exe
mRun: [17101] e:\windows\system32\13.tmp.exe
mRun: [reader_s] e:\windows\system32\reader_s.exe
dRunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
mExplorerRun: [exec] e:\windows\fonts\services.exe
StartupFolder: e:\docume~1\graywolf\startm~1\programs\startup\styler.lnk - e:\docume~1\graywolf\applic~1\microsoft\installer\{e9ecf354-2422-4fdb-9abf-d8adac0ef941}\_585b207a.exe
IE: &Clean Traces - e:\program files\dap\privacy package\dapcleanerie.htm
IE: &Download with &DAP - e:\program files\dap\dapextie.htm
IE: Download &all with DAP - e:\program files\dap\dapextie2.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - e:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - e:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
TCP: {F72EB7F2-59BC-442E-93BD-B5C1F2DB04DB} =
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - e:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - e:\windows\system32\WPDShServiceObj.dll
mASetup: {D58F39FF-953E-4F45-898F-59F243B9A523} - RUNDLL32 advpack.dll,LaunchINFSection Sidebar.inf,Register

================= FIREFOX ===================

FF - ProfilePath - e:\docume~1\graywolf\applic~1\mozilla\firefox\profiles\g2tp1nvf.default\
FF - component: e:\program files\dap\dapfirefox\components\DAPFireFox.dll
FF - plugin: e:\documents and settings\graywolf\local settings\application data\google\update\\npGoogleOneClick8.dll
FF - plugin: e:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: e:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - HiddenExtension: Java Console: No Registry Reference - e:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 iastor78;iastor78;e:\windows\system32\drivers\iastor78.sys [2008-6-20 308248]
R2 Nero BackItUp Scheduler 4.0;Nero BackItUp Scheduler 4.0;e:\program files\common files\nero\nero backitup 4\NBService.exe [2008-9-29 935208]
R3 tcpsr;tcpsr;\??\e:\windows\system32\drivers\tcpsr.sys --> e:\windows\system32\drivers\tcpsr.sys [?]

=============== Created Last 30 ================

2009-11-28 18:13:04 19456 ----a-w- e:\windows\system32\13.tmp
2009-11-28 18:13:03 31744 ----a-w- e:\windows\system32\10.tmp
2009-11-28 18:13:01 132 ----a-w- e:\windows\system32\9.tmp
2009-11-28 16:37:29 19456 ----a-w- e:\windows\system32\8.tmp
2009-11-28 16:37:27 31744 ----a-w- e:\windows\system32\7.tmp
2009-11-28 16:37:23 132 ----a-w- e:\windows\system32\4.tmp
2009-11-28 16:01:57 0 d-----w- e:\windows\setup.pss
2009-11-28 15:55:41 19456 ----a-w- e:\windows\system32\12.tmp
2009-11-28 15:55:39 31744 ----a-w- e:\windows\system32\11.tmp
2009-11-28 15:55:32 132 ----a-w- e:\windows\system32\F.tmp
2009-11-28 15:51:24 334792 ----a-w- e:\windows\system32\_AxShlEx.dll
2009-11-28 15:51:03 0 d-----w- e:\program files\free-downloads.net
2009-11-28 15:51:03 0 d-----w- e:\program files\Conduit
2009-11-28 15:50:59 0 d-----w- e:\program files\Alcohol Soft
2009-11-28 15:47:06 19456 ----a-w- e:\windows\system32\1A.tmp
2009-11-28 15:47:03 31744 ----a-w- e:\windows\system32\19.tmp
2009-11-28 15:46:59 132 ----a-w- e:\windows\system32\17.tmp
2009-11-28 15:45:31 716272 ----a-w- e:\windows\system32\drivers\sptd.sys
2009-11-28 15:10:42 664 ----a-w- e:\windows\system32\d3d9caps.dat
2009-11-28 15:10:40 69 ----a-w- e:\windows\NeroDigital.ini
2009-11-28 15:00:42 19456 ----a-w- e:\windows\system32\2D.tmp
2009-11-28 15:00:39 31744 ----a-w- e:\windows\system32\2C.tmp
2009-11-28 15:00:35 132 ----a-w- e:\windows\system32\2A.tmp
2009-11-28 14:51:33 182656 ----a-w- e:\windows\system32\dllcache\ndis.sys
2009-11-28 14:49:42 0 ----a-w- e:\windows\system32\E.tmp
2009-11-28 14:49:40 19456 ----a-w- e:\windows\system32\D.tmp
2009-11-28 14:49:37 71168 ----a-w- e:\windows\system32\reader_s.exe
2009-11-28 14:49:37 71168 ----a-w- e:\documents and settings\graywolf\reader_s.exe
2009-11-28 14:49:37 31744 ----a-w- e:\windows\system32\C.tmp
2009-11-28 14:49:34 62496 ----a-w- e:\windows\system32\MSWINSCK.OCX
2009-11-28 14:49:34 258048 ----a-w- e:\windows\system32\9309438.exe
2009-11-28 14:49:34 132 ----a-w- e:\windows\system32\A.tmp
2009-11-28 14:49:29 1052 ----a-w- e:\windows\system32\9404565.exe
2009-11-28 14:49:24 32768 ----a-w- e:\windows\system32\mshpuktb.dll
2009-11-28 14:49:21 361344 ----a-w- e:\windows\system32\drivers\TCPIP.SYS.ORIGINAL
2009-11-28 14:49:21 361344 ----a-w- e:\windows\system32\dllcache\TCPIP.SYS
2009-11-28 07:49:13 0 d-----w- e:\program files\common files\ODBC
2009-11-28 07:49:09 0 d-----w- e:\program files\common files\SpeechEngines
2009-11-28 07:48:43 0 d-----r- e:\documents and settings\all users\Documents
2009-11-28 07:10:14 0 d-----w- e:\program files\CONEXANT
2009-11-28 07:04:40 0 d-----w- e:\docume~1\alluse~1\applic~1\SpeedBit
2009-11-28 07:04:37 0 d-----w- e:\program files\DAP
2009-11-28 07:02:45 0 d-----r- e:\program files\Skype
2009-11-28 07:01:52 0 d-----w- e:\program files\VideoLAN
2009-11-28 07:00:39 0 d-----w- e:\program files\K-Lite Codec Pack
2009-11-28 06:59:28 0 d-----w- e:\program files\Advanced Task Scheduler
2009-11-28 06:57:14 0 d-----w- e:\program files\iPod
2009-11-28 06:57:12 0 d-----w- e:\program files\iTunes
2009-11-28 06:57:12 0 d-----w- e:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-11-28 06:57:00 0 d-----w- e:\program files\Bonjour
2009-11-28 06:56:47 0 d-----w- e:\program files\uTorrent
2009-11-28 06:56:29 0 d-----w- e:\docume~1\graywolf\applic~1\uTorrent
2009-11-28 06:14:26 0 d-----w- e:\program files\Nero
2009-11-28 06:14:07 0 d-----w- e:\docume~1\alluse~1\applic~1\Nero
2009-11-28 06:05:51 0 d-----w- e:\docume~1\graywolf\applic~1\Styler
2009-11-28 02:39:49 0 d-----w- e:\program files\Windows Media Connect 2
2009-11-28 02:38:19 0 d-----w- e:\program files\Alky for Applications
2009-11-28 02:37:38 0 d-----w- e:\program files\Kristanix
2009-11-28 02:37:37 0 d-----w- e:\program files\Resource Hacker 3.4.0
2009-11-28 02:37:25 0 d-----w- e:\program files\Stardock
2009-11-28 02:37:25 0 d-----w- e:\program files\common files\Stardock
2009-11-28 02:36:17 0 d-----w- e:\program files\CCleaner
2009-11-28 02:29:06 0 d-sh--w- e:\documents and settings\all users\DRM
2009-11-28 02:28:47 0 d--h--w- e:\program files\WindowsUpdate
2009-11-28 02:28:45 0 d-----w- e:\program files\Online Services
2009-11-28 02:28:19 0 d-----w- e:\program files\common files\MSSoap
2009-11-28 02:26:26 0 d-----w- e:\program files\VistaExperience.org
2009-11-28 02:25:40 0 d-----w- e:\program files\Styler
2009-11-28 02:25:32 0 d-----w- e:\program files\Desktop
2009-11-28 02:25:16 0 d-----w- e:\program files\LClock
2009-11-28 02:25:16 0 d-----w- e:\program files\HashTab Shell Extension
2009-11-28 02:25:15 0 d-----w- e:\program files\Unlocker
2009-11-28 02:25:15 0 d-----w- e:\program files\Microsoft PowerToys
2009-11-28 02:25:01 0 d-----w- e:\program files\Windows NT

==================== Find3M ====================

2009-11-28 16:37:59 115191 --sh--r- E:\q3kku.exe
2009-11-28 14:51:33 182656 ----a-w- e:\windows\system32\drivers\ndis.sys
2009-11-28 14:49:21 361344 ----a-w- e:\windows\system32\drivers\TCPIP.SYS
2009-11-28 02:26:57 21640 ----a-w- e:\windows\system32\emptyregdb.dat

============= FINISH: 23:56:00.98 ===============

Preferred Solution: Logonui.exe error at startup, dvd-rom not burning discs, blue screen error and more.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Logonui.exe error at startup, dvd-rom not burning discs, blue screen error and more.

Hello and Welcome to TSF. I suspect you are infected with Virut.

Please go to: VirusTotalOn the page you'll find a Browse button.
Next to the Browse button you'll see a box to enter text.
Please copy/paste the following bolded text into the box:


Then click the Send File button just below.
This will scan the file. Please be patient.
If you get a message saying File has already been analysed: click Reanalyse file now
Once scanned, copy and paste the URL from your browser address bar in your next reply.
Please repeat for the following files:



Read other 4 answers

Hoping someone can help as I am completely stumped.

I have Sony 710 DVD burner I just purchased, along with Nero program.

I have tried burning DVD -R's , but get a write error shortly after beginning the burning process. My stand alone player only plays -R's !

For the fun of it, I tried to burn a +R disc to make sure the burner was working properly, and it ran through the burn process no problem.

Any ideas out there besides it being the discs? The +R and -R are both the same, Maxell's.

Thanks for your help !

A:DVD burning write error on -R discs

I should also add that I have checked for firmware updates, and there isn't any, and I have updated to Nero 6.

I also get a write error when testing the drive in Nero.


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dell blue screen error when burning dvd drag and drop from explorer.
how can i resolve this

A:dell blue screen error when burning dvd drag and drop from explorer

upgate all your Burning software and OS,
and please show the blue screen is better.

Read other 1 answers

This error occurs only when connecting via remote desktop.  It does not occur when logging onto the RDP server locally (I can logon to the computer locally).  The remote server starts with the Windows 7 Professional logo displayed at the
bottom of a blue screen on the client machine. A circular icon circulating then an arrow dead center.  Then a moment of black then back to the RDP app.  

A look in the logs in Event Viewer shows the following under ERROR.

Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79505
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd0335
Exception code: 0xc0000374
Fault offset: 0x000c3b9b
Faulting process id: 0x1790
Faulting application start time: 0x01d267d0a90edca9
Faulting application path: C:\Windows\system32\LogonUI.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e818e673-d3c3-11e6-9e6d-0026b9168427

There's another couple entries under Information that look like the following Fault bucket.. 
Fault bucket 1250111149, type 25
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: LogonUI.exe
P2: 6.1.7601.17514
P3: 4ce79505
P4: StackHash_1f88
P5: 6.1.7601.23572
P6: 57fd0335
P7: c0000374
P8: 000c3b9b

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_LogonUI.exe_3e33f24b5ddc1fe948deb5d6f6b92ebe6ff189_... Read more

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Hi,I don't get a logon screen anymore.My pc (all-in-one pc envy 23 touch), can start, get internet connection, but I can't logon. I have by wifi/network access with another pc, to all my files on the pc.Before closing the pc, I've got several times logonUI.exe error.  Thanks a lot.Dank.M.

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recently i was in the BIOS chaning around settings for the primary and secondary devices. all i did was change everything to off. when i was done, i put all the ones i changed back to the way they wer ( auto ).

since then, when i boot up, it stays at the BIOS loading screen for a long time, and then i have to press F2 to boot into windows normally. also since then, i have not been able to burn anything on my dvd drives (plextor 708a & pioneer 111d). it gives me the following error: "the request could not be performed because of an I/O device error"

i went back into the BIOS and changed the primary device 0 to auto and the rest to off, and that has resolved the boot up problem, but i still have the I/O error.

i think the hard drive is on the primary and the dvd drives are on the secondary ( i cant comfirm since im at work ).

do what settings in the bios do i need for everything to be correct?? do i need to change an jumper settings on the drives??

any help to put me in the right direction would be greatly appreciated.

thanks in advance


A:I/O device error when burning discs after changing settings in BIOS

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recently i was in the BIOS chaning around settings for the primary and secondary devices. all i did was change everything to off. when i was done, i put all the ones i changed back to the way they wer ( auto ).

since then, when i boot up, it stays at the BIOS loading screen for a long time, and then i have to press F2 to boot into windows normally. also since then, i have not been able to burn anything on my dvd drives (plextor 708a & pioneer 111d). it gives me the following error: "the request could not be performed because of an I/O device error"

i went back into the BIOS and changed the primary device 0 to auto and the rest to off, and that has resolved the boot up problem, but i still have the I/O error.

i think the hard drive is on the primary and the dvd drives are on the secondary ( i cant comfirm since im at work ).

what settings in the bios do i need for everything to be correct?? do i need to change an jumper settings on the drives??

any help to put me in the right direction would be greatly appreciated.

thanks in advance


A:I/O device error when burning discs after changing settings in BIOS

Write down what the drives on each IDE connector are = slave or master and make sure they are set this way.

Primary cable

End connector = Master
middle connector = Slave

Same setup for the other IDE cable

Leave the BIOS settings set to AUTO

reboot the system and you should be ok. If any of the drives are set to cable select make sure they are set as above.

If the IDE cables are 80 wire the motherboard connector is the end that is farthest from the middle connector and this has to be the way it connects to the motherboard and pin one is the wire that has the red on it.

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Hi Guys,

A friend that lives with me is having some problems with his PC we are getting a major error.

During startup we getting a blue screen with and error message.

(I will post a picture below)

After the message appears the PC restarts.

Now we have tried to boot in safe mode, even boot from a disk, but the keyboard will not work.

Any help would greatly be appreciated.

Thanks in advance...

A:Blue Screen Error During Startup

Hi. . .

The STOP error code, or bugcheck = 0x7e with the first parameter 0xc0000005 - per Microsoft:


The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.

The following parameters appear on the blue screen.

Parameter Description
1 The exception code that was not handled
2 The address where the exception occurred
3 The address of the exception record
4 The address of the context record

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the follwoing:

0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.

For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).

Resolving the Problem
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.

Make sure you have enough disk space.
If a driver is identified in the bug check ... Read more

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Hope someone can assist me with my issue.

I have a Pre-installed Windows 8 laptop, however after a week of being away, I have come back to find my Laptop presenting me with the following message when I attempt to boot it up.


Your PC needs to be repaired

A required device isn't connected or can't be accessed.

Error Code: 0xc000000f

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.

Press Enter to Try Again
Press F8 for Startup Settings
Press ESC for UEFI Firmware Settings."

When I press Enter to try again, I get the following ...


Your PC needs to be repaired.

The Operating System could not be repaired because the system registry file is missing or needs repaired.

File: \Windows\System32\Config\system
Error Code: 0xc000014c

... [same as above]"

Can anyone guide me on how to solve this?


P.S. It is an Asus K55A laptop.

A:Blue Screen Startup Error

Hi Shields16 & Welcome to the forums ^_^,

Are you able to boot into Windows?

See if you are able to use the System Restore to restore your system to an earlier working state using this below guide-

Make system repairs from the Windows Recovery Environment (from Windows Vista Inside Out)

It is for Windows Vista, but should work with Windows 8 as well.

Let me know how it goes ^_^

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Hi, I was playing a game just moments ago. The computer was running fine before, no troubles. The game froze and I was unable to do anything, so I held the power button on my computer to force shut it down. When I opened it up again, it comes up with the blue screen saying something like
A problem has been detected and Windows has been shut down to prevent damage to your computer.

I forget what it says because now when I restart again, it leads me to the boot menu with the safe modes etc. But when I try booting in safe mode, the blue screen appears again. I don't want to lose my data/files. Please help me!!!!

A:Startup Blue Screen Error on XP. Please Help.

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After i installed this one program called daemon tools and it asked me to reset my computer to complete the installation when i would start my computer i would get this blue screen(saying RDR_FILE_SYStem or something like that and windows xp has prevented my computer from loading to avoid harmful things). Then after i would turn my computer off then on and go to use last known configuration then i could login XP. My Problem is everytime i install something and it forces me to restart to make changes i get that blue screen which stops my computer from loading. It also happens when i make changes in msconfig. Is there anyway i can stop that blue screen error from popping up?

And i use Windows XP Professional, Dell Latitude C600.


A:Blue Screen Error at startup.

I take it that you've downloaded the newest version as this is what it says on the site about BSOD:.

What's New in This Release:

· Fixed some blacklists
· Fixed BSOD problem with some SCSI and pnphelp.vxd drivers

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hi guys, my pc was working perfectly until i tried to install daemon tools and it lead to all sorts of problems, which i managed to fix apart from the problem i have now. when turning pc on it gets to the windows xp loading screen and then when that finishes booom the blue screen of death. the error is as follows ( i have shortened it down a bit).
run a system diagnostic utility supplied by the manufacture. run a memory test. change vid adapter. disable or remove any new harware and drivers. disable or remove any knew software.
****STOP 0X0000007F (0X0000000D 0X0000000 0X0000000)
ive narrowed it down to software, im not sure how to disable the drivers which might be causing the error coz im not sure which ones they are. i got the from event viewer:
The following boot-start or system-start driver(s) failed to load:
p.s i cudnt uninstall daemon tools in safe mode so i deleted manually and removed it from the registry.
sorry for all the writing .....plz help me :( :D

A:blue error screen at startup

hey dell, try to get into safe mode again by pressing F8 when the computer boots up. then on the safe mode menu, choose "last good configurations" and see if that solves your problem.

and another, see if you can try to perform a system restore while in safe mode. good luck

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Ok i installed this one program called Daemon-Tools which i used to use my CD Images as if they were already burned to cd by some Virtual DVDROM drive (Generic DVD-ROM). But if i change the number of Virtual DVDROM drives on my computer then reset my computer i get this annoying blue screen error at startup.

A problem has been detected and Windows has been shut down to

precent damage to your computer.


If this is the first time youve seen this stop error scren,

restart your computer. IF this screen appears again, follow

these steps.......


Technical Information:

*** STOP: 0x00000027 (0xBAAD009c, 0xF92AD504, 0xF92AD204,


*** Cdr4_xp.sys - Address F9A23946 base at F9A22000, Datestamp


Can someone please help me with this.

Im using Windows Xp on a Dell C6100 Laptop.

Any help would be greatly appreciated.

A:Blue Screen Error at Startup.

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Startup Blue Screen Error on XP. Please Help. Hi, I was playing a game just moments ago. The computer was running fine before, no troubles. The game froze and I was unable to do anything, so I held the power button on my computer to force shut it down. When I opened it up again, it comes up with the blue screen saying something like
A problem has been detected and Windows has been shut down to prevent damage to your computer.

I forget what it says because now when I restart again, it leads me to the boot menu with the safe modes etc. But when I try booting in safe mode, the blue screen appears again. I don't want to lose my data/files. Please help me!!!!

A:Startup Blue Screen Error on XP. Please Help.

Do you have the XP installation disk?
You may need to run the repair on it.

Also, unplug any extra devices - nothing in the usb ports etc, just have the mouse, keyboard and screen connencted.

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After successful POST, Windows attempts to start but goes to a black screen after the logo and sits there with a mouse pointer that occasionally animates a spinner. Two I/O (NTSTATUS value - 0xC0000013) errors then recur indefinitely: one for WerFault.exe followed by one for LogonUI.exe. This happens in normal and safe mode (including safe mode with command prompt, no command prompt shows up)).

Problems started to show up after I restarted the machine after installing Windows updates today morning. I use a Win7 64bit ultimate and have the OS installation on an SSD.

Repair your Windows automatically (in the advanced boot options menu) also reports an I/O error.

I also have to backup some important data from the system and would atleast like to recover that data in case I am forced to do a clean install.

What should I try do next? (I do not have access to a different 64 bit win 7 machine but I do hav a 32 bit win 7 machine available)

(Problem very similar to that posted by cristobal03 on 28-Dec-2011 under section Tech Support Guy Forums > Security & Malware Removal > Virus & Other Malware Removal with title I/O stop errors for WerFault.exe and LogonUI.exe, even though I suspect that my problem might not be beacuse of a malware/virus. But that thread was closed before a solution was provided and the problem in my case seems to be a bit different)

Update: I started up windows repair using a win7 dvd and was able to transfer important files to my usb drive. Rep... Read more

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Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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When trying to start my computer I am getting a screen that is black and says "launch startup repair" or start windows normally. I have tried both ways and it just seemed to keep going in this loop. I pressed f8 and chose to have the computer not automatically restart. After this, my computer stops at a blue screen that says IRQL_NOT_LESS_OR_EQUAL. The information at the bottom says STOP: 0x0000000a (0x00000000, 0x0000001b, 0x00000001, 0x81e59b4b).

I'm not sure what is going on, but it won't even open windows now.

A:My computer won't startup...getting a blue screen error.

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Hello there all,

My name is Adam and I am currently running a Dell Dimension E520, Windows XP MCE 2005, 250GB HD, Dual Core 2.8Ghz, and 1 Gig RAM.

For some reason, this morning I woke up and turned on my computer. It started up normally and went to the login screen where it froze before the "Press Ctrl+Alt+Delete" box appeared (I set this up to do this instead of the welcome screen). Anyway, I was forced to do a hard restart. This time, the computer didn't even get to the login screen before it gave me the blue screen of death with the following error code:

Stop 0x00000024 (0x00190203, 0x8715A820, 0xC0000102, 0x00000000)
I did some research and found that it said 0x24 is a NTFS.sys problem. I followed the steps and inserted my XP cd but wasn't even presented with the option for recovery console. It just said "Setup is loading files" then it said "Starting Windows" and then continued through the process of starting up until I reached the Error message. I can't even start up in safe mode! I've tried everything I could find on the internet and am desperate and don't know what to do. ANY help would be a life saver. Thank You!

A:Blue Screen of Death Upon Startup - NTFS.sys error?

Hello avsfilms

When booting from the XP installation CD first you must go into the BIOS and set the boot order to
Hard disk

Then reboot and the CD should boot up properly.
Watch for "Press any key to boot from CD"

A couple of pages into setup select the first "R" you come to. This is ths Recovery Console.

At the command prompt type
chkdsk /r (there is a space before /)

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Hey ya'll... (thats a hey ya'll with a sigh at the end).

My psu died and somehow the motherboard/cpu went too.
So after buying and installing the new hardware i'm now having some issues.
Everything was fine for weeks but now sometimes i get an error message. This is the 2nd time this has happened. Everything starts up as per normal but once it comes to the Windows screens (desktop) i get a blue screen with the following error message: (pls bear with me its a spiel and a half lol)







*** STOP: 0x0000007A (0xE1903920, 0xC000000E, 0xBF91BE5D, 0x34389860)

*** win32k.sys - ADDRESS BF91BE5D BASE AT BF8000000, DATE STAMP A7e0e106


So i pretty much need to restart the pc and it... Read more

A:Help please...Hanging blue screen error message on startup

A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.

Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR bug check from the error status (Parameter 2).

The DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS bug check has a value of 0x000000CE. This indicates that a driver failed to cancel pending operations before unloading.

Most likely this problem occurs if the Win32k.sys Windows file conflicts with a device driver that is installed on your computer.

Did you update your motherboard chipset drivers? Or try to flash an IDE device?

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Dear everyone,
About 30 minutes ago when I turned on my computer, I had significant trouble. Three things occurred:
1. My Malwarebytes Anti-Malware didn't load, so I logged off windows to try to correct this (as this occasionally happens). The log off  hanged and froze my computer, requiring a hard restart.
2. When I returned to Windows everything appeared to run smoothly...until a BSOD indicated there was a registry error and it shut down.
3. Upon reboot, I clicked check for solution, it appeared to fix the solution, Malware Bytes popped up and....then another minute elapsed before the same error.
I went into Windows Startup Repair, ran a quick startup repair, and restarted. Malwarebytes popped up before any sort of solution prompt for the BSOD, and it appears that my BSOD has not returned.
I even restarted (proper restart) to make sure nothing bad is happening. It restarted just fine.
I've attached the Blue Screen View of the two blue screens.
My system information is:
Windows 7 Home Premium
6.1.7601 Service Pack 1 Build 7601
HP H8-1242 PC.
Intel Core i-7 2600 @ 3.40 GHz
12 gigs ram.
Could anyone help me figure out whether or not this problem is resolved? Or if any further action is needed? I am concerned my system may still be unstable.
The only thing that may have caused these problems that I can think of are:
1. I ran a full virus scan with Malware Bytes yesterday.
2. I a... Read more

A:Blue Screen - Registry Error (2 minutes? after startup)

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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ok...I was on facebook yesterday just like any other day and my computer restarted then a blue error screen came up...said error detected windows shut down if never seen this just reboot. well i did that and then it came on again. It said BAD POOL HEADER.. i restarted it again then just said problem detected window shut down. I tried system reboot back to 2 days it let me one for like 10 minutes then did it all over again. 2nd time said Memory Management. Everytime i try to reboot or run a test it just goes back to blue screen I cant even go on the computer to get on the interent to troubleshoot so im at work on the interent can someone please help me It is a HPw2007 desktop i bought it in 2007 Windows Vista

A:Windows Startup Failure/Blue Error Screen

Can u ppl please help me

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Upon reboot or startup I receive an error message:
Checking file system on C:
Type of file system is NTFS
volume is dirty
CHKDSK is verifying file (stage 1 or 2)
file verification is completed.
CHKDSK is verifying indexes (stage 2 or 3)
percentage completed
CHKDSK is verifying security descriptors (stage 3 of 3)
percentage completed

I then get an opportunity to send an error message to microsoft (I wrote down the error signature if that's helpful)

This has occurred the last few times I reboot, I must confess that I have been leaving my computer on 24/7 for the past couple of weeks, since first receiving this error message. But today the silly thing required a reboot because I got the blue screen of death error message (which I did not write down) in the middle of surfing the web.

Any idea what's causing this? How can it be fixed? Any help will be appreciated. By the way, I know a little day to day computer stuff but can be walked through most anything.....just don't know a lot of technical terms and such.

A:Blue Screen upon startup or reboot with error message

Hello glassflute

We really need to know the blue screen error message in order to help
Please post the message such as
and any drivers named ( *****.sys)

In the meantime, back up all your files/data and run check disk yourself with the repair switch

Start/Run and type in

At the prompt type
Chkdsk C: /f /r (there is a space before both of the /)
Assuming Windows is installed on "C"

Reboot and chkdsk will run again and try to repair any errors. If it finds errors this can take quite a long time.


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Dell Latitude D600 Intel(R) Pentium(R) M processor 1600MH 589MHz
512MB of Ram
Windows XP Pro ver. 2002 Service Pack 2
Fujitsu MHV2060AH Disk Drive

My Problem:

On startup gives me blue screen saying:

A problem has been detected and Windows has been shut down to prevent damage to your computer... stop: 0x000000tE (0xC0000005, 0x00000040, 0xEC4D0C7C, 0xEC4D0978)...

It just started back up normally after I was running a diagnostics test for blue screen. I quit the test early b/c it was taking too long and everything worked fine, I would just get an error report saying "windows recovered from a serious error" I sent in the error report a few times, but it keeps coming up... this is a work computer and I don't want it to start giving me the blue screen again when we really need to use it...thanks for any help!

A:Windows XP Pro Blue Screen: Stop Error 0x000000tE on Startup

Welcome to TS - just fashionably late. And perhaps you have already solve the problem. If not, then consider Crashes/Reboots in "Guides & Solved Issues".

The events logs sometimes hold clues to problems being experienced with the computer. New software and new hardware often introduce compatability problems that lead to the feared BSOD.

If the general troubleshooting does not lead to a solution, then minidumps associated with the errorcodes displayed as BSOD can be considered. Several contributors still have the knack to decode the minidumps.

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A few days ago, my father used this computer for reasons I see no exact reasoning to allow. Since then, this computer has been unable to run outside of Safe Mode. Upon reaching the Windows XP Logo, it would instantly restart. I have disabled Automatic Restarting and receive a blue screen mentioning this STOP error:

***STOP: 0x0000007E (0xC0000005, 0xF782E9B9, 0xF8BF5538, 0xF8BF5234)
I do not know what he did, nor would he know or remember anyway. It is my believe this is caused by a viral infection of the computer due to his arrogance of safe internet usage procedures, but individual scans of the HDDs prove nearly useless. I have found posts of similar errors requiring checks and such I am unacquainted with, but I am hoping help could be provided. This computer is an eMachines T2958, purchased around 5 years ago.

I have lost track of what more information you'll need, besides exact specs (which I'll need to find, then). So inquire where needed. I am only hoping that restores or formats are not required. I had a minor bad experience a few years back where my sister did a system restore without my consent and I had lost a large majority of code I had written for a game.

Edit: I've added the computer specs I obtained from PC Wizard 2008 in 2007 to my profile. The only change since then is finally moving to Windows XP Service Pack 3 after finding the erroneous registry by one of my programs preventing the upgrade. The hardware is the same. Not everyt... Read more

A:Receiving blue screen stop error on normal XP SP3 startup

A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues.

Generally when one can only access through Safe Mode the issue is due to drivers.

If you can access through Safe Mode check Event Viewer (EventVwr.msc) for additional information such as Yellow Triangles and RedXs and note what they flag.

Due to the fact that you are suspicious of viral infection go to our Virus and Malware Removal forum and read the UPDATED 8 Step sticky and if you can follow the steps as given.

Then on that forum post there with the the required logs attached. You'll get excellent help.

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Thanks very much in advance for your help!

Here is our problem: when trying to start Windows XP Home Edition, the following error message appears on a dreaded blue screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this screen, restart your computer. If this screen appears again, follow these steps: Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check for hard drive corruption, and then restart your computer. Technical information: ***STOP: 0x0000007B (0xF91CF528, 0xC0000034, 0x00000000)

1. I restarted the computer. The Windows screen did not appear. The blue screen/error message appeared.
2. I attempted to restart in Safe Mode. The Windows screen did not appear. The blue screen/error message appeared.
3. I attempted to disable automatic reboot on system failure. The Windows screen appeared briefly, then the blue screen/error message appeared.
4. I cannot check for viruses, as I cannot get past the blue screen/error message.
5. We have not installed any new hard drives or hard drive controllers.
6. I do not know how to check the hard drive to make sure it is properly configured.
7. I do not know how to run CHKDSK/F to check for hard drive corruption.
8. I attempted to start in Safe Mode with Command Prompt. The blue screen/error m... Read more

A:Blue Screen Error Message On Startup - Auto Shutdown

<<I do not know how to check the hard drive to make sure it is properly configured.>>If it's properly connected, reflected correctly in the BIOS, and partitioned/formatted...it's properly configured, IMO. Whether it has problems is a different story.System manufacturer and model (e.g., eMachines T1357)?Do you have recovery/restore CDs? Do you have a MS Genuine XP install CD?Louis

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I've been having a problem for a while now when restarting my desktop
computer. When restarting, I am getting a blue screen, "a problem has been detected and winudows has been shut down to prevent damage"
Technical Information:
Stop: 0x0000007b (0xF890D528, 0xC0000034, 0x00000000, 0x00000000)

I've been getting that message for a while now and every now and then it I wouldn't get that message and the computer boots fine. But now, I'm getting that every time.

Previously, when getting this message, I have been able to boot into safe mode. Now, I can't even get through safe mode as it hangs when trying to load Agp440.sys.

So, I'm stuck with this problem unable to figure out how to fix it. Any suggestions would be great. thanks.

A:Blue Screen error on startup & unable to boot safe mode

check you ide cable is secure at the drive and the m/board
try a new cable
boot into the recovery console and run
chkdsk /r

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Hello Experts…

My laptop is completely crashed and I am soooo looking forward to your help and support.

Windows continually reboots after showing a blue screen at Startup. It happens very quickly and I cannot even see what is the message on the blue screen.

All as well when suddenly I got a lot of malware popups when I tried to open internet explorer.
Next thing, my system crashed with a blue screen and not would not start-up in normal mode at all…. Not even using the last known good configuration.
The only way system would start is in safe mode.
So I started in safe mode a few times with networking and tried to fix but nothing… it still has problems.

If I even try to open google.com in safe mode with networking after searching on something like fix blue screen error or online support / virus scan… on clicking the link there is some malware that overrides and open and advertisement page every time….

I had SUPERAntiSpyWare Free edition… but when I start and try to update the virus definitions… I get a message that a firewall or setting is blocking the access for SUPERAntiVirus to the internet.

I did run HijackThis and I tried to fix some of the registry problems myself --- ones it thought were causing this problem. Nothing got fixed and in hindsight I think I should have just got some help here. Nonetheless it did run… but I got an error that registry updated is not allowed by the Administrator.

I also ran chkdsk and nothing happened. It ran succe... Read more

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Hiya-Hello. (Osu, I feel bad, two topics on BC right off the bat. Too many computer problems. Sorry for the somewhat spamming.)

I'm in the process of trying to repair my good friend's laptop.
EDITED: It's a Compaq: Windows XP Media Center Edition 2005,HP, Presario V600.

Here is the problem: The laptop starts up and shows the main "Compaq" screen. With the press Esc for setup, and so forth.
If you try to run Windows normally, you get a lovely blue-screen of death.
Safe mode is the same.
And last know good configuration, also gives a blue screen.

Here is another issue. I do not even have a second to read the error message when the laptop will restart.
I want to know if I can find a way to view the message without tweaking the Control Panel (I can not reach it.)
And, if this is a driver or hardware issue, that can, or can not be fixed.

Anyway, thank you for checking out my topic, and for any assistance you can provide me with. : )

A:Blue screen on startup in all modes, laptop restarts too fast to read the error

Use Disable automatic restart on system failure.

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Good day
I have a HP Pavillion DV7 laptop model QF346EA. I puchased the laptop in 2011.
I now have serious issues. When I purchased the unit i made a recovery set of CD's (3off).
My laptop has now crashed and I reloaded the entire system to factory specs with the CD's.
Now Microsoft update does not work.
I contacted Microsoft and they found that there is corrupt files in windows.
Now all i have is the 3 discs and that is corrupt.
On HP's webpage they state that these recovery discs are no longer available.
I there a method of repairing windows online?
I have tried scf but it cannot repair windows.
My laptop info is as follows:
1.   Serial numberremoved content) 
2.   Model:   QF396EA#ACQ
I am lost Please help

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Ive just bought some new memory (TWIN2X4096-8500C5C G), the new memory doesnt seem to work unless I only add one stick, and even with that I get blue screen errors.

So from reading a few pages on teh internet I put my old memory back in, and ran windows driver verifier. Upon restarting I got and keep getting teh following BSOD.

IO SYSTEM VERIFICATION ERROR in wmiacpi.sys (WDM driver error 20e)

[wmiacpi.sys+152f at B7C5C52F]

A:Blue Screen IO Error. Verification Error In Wmiacpi.sys (WMD Driver Error 20e)

If the system ran fine...before you added RAM...then you need to see if the new RAM (by itself)...works.The new RAM may not be compatible with your old RAM, in which case the system will run fine with one or the other...but not both.The Driver Verifier tool is tricky to use, I would disregard that effort...for the moment.Remove your old RAM...put the new RAM in...see if the system works properly.FWIW: http://www.bleepingcomputer.com/forums/t/153175/blue-screen-io-error-verification-error-in-wmiacpisys-wmd-driver-error-20e/Louis

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I am getting a blue screen after I attempt to login to a pc.

Verification error in wmiacpi.sys (WMD driver error) 20e

wmiacpsi.sys = 152f at B9BAB852F

I have run the Dell diagnostic and everything passed.
This is a Dell laptop latitude D531. Dell just replaced the hard drive about 10 days ago. It worked fine until Monday.

Any any what this may be?

A:Blue Screen Io Error. Verification Error In Wmiacpi.sys (wmd Driver Error) 20e

Are you sure of the spelling of the 2nd file name? If so, Google doesn't give any results for it - which is suspicious.The first file name ( wmiacpi.sys ) is a Windows file that's used to help manage the ACPI settings in your system. http://www.bleepingcomputer.com/filedb/wmiacpi.sys-7763.htmlA BSOD error will usually point to the file that the error occured in, but this may not be the source of the error. Here's a link on how to find more info about the BSOD message: http://www.bleepingcomputer.com/forums/top...tml#entry409491Once you locate the .dmp files for the event, you can use this link to generate an analysis of the dump for us to have a look at ( http://forums.majorgeeks.com/showthread.php?t=35246 )

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This is my logfile. I have Windows XP. I would appreciate any suggestions as to how to fix the "System 32" error messages I get when I start my computer; I also often get the "blue screen" when shutting down my computer and I cannot uninstall HAURI ViRobot Desktop 5.5 due to a "system registry error". I have since installed Kaspersky Anti-Virus 6.0. I have previously installed and uninstalled Norton Anti-Virus, Trend-Micro, Windows One Care, and McAfee in the past, but I can't seem to get rid of all the leftover files even after uninstalling the programs. Any help would be greatly appreciated. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:39:18 AM, on 8/5/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\Program Files\Hauri\ViRobot... Read more

A:Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

Hi Squeak81,

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

Thanks for your patience.

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A BSoD issue...

PIII Intel 82845 motherboard PC with Win XP SP2.
I had previously installed Vista Pack (thus replacing the Logon UI interface, other start menu etc) However that was removed half a yr back. It didn't quite uninstall Logon Ui. However, that did not pose any problem, as the XP without traces of Vista Pack continue to Boot up (although Logon screen splashed Vista type Logon Ui)..

That was to prepare you for history of this XP installation.

then, few days back, I used a exhaustive program called TuneUp utilities for XP 2008 edition. Somehow, I got hooked into changing Display setting etc. No probs. However, on few tries of changes, I happened to remember I clicked on the Configuration option of , 'Switch to Default Windows XP Logon UI' or something that prompted that TuneUp wants to bypass the VistaLOGON Ui.

After that setup change, the XP goes to boot process. On appearance of Logon screen, which somehow, it still props up old Vista Ui logon, a BOSD appears. STO P error. "Your system has been shutdown to prevent damage to registry."

I tried all options in Safe Mode, F8 button. I also used the "Don't shutdown on bluescreen option" That's how I managed to note down the Registry thing.

It also prompts me to disable 'Shadowing' option of RAM in BIOS. Although I doubt, cause the XP was working fine without any bios change.

I do not hv any backup disk or a bootable XP disk. Though I am having a Win95 partition and can boot to... Read more

A:LOGonUI.exe corrupt? Blue screen as soon as Logon Screen appears

One small thing to add: How can i copy the LogonUI.ex_ from a directory created for a XP SP2 file set, to windows\system32\logonUI.exe Is it a command called as expand.exe Is it inside XP SP2 directory. Can it be run from DOS bootup without HIMEM access. Basic DOS? Or is it recommended to boot up from XP bootable CD and run expand .exe to unpack LogonUI.ex_ or just copying internet dowloaded LogonUI.exe for SP2?

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I've been having this nasty problem since yesterday. I have no knowledge of viruses whatsoever so I am at a complete loss as to what to do.

I'm using a 7-year-old laptop and Windows XP. At a guess, the problem comes from my friend's USB. This is what happened: I inserted the USB and noticed a RECYCLER and some Shorcut to (1) etc. viruses. I thought this wasn't serious so I ignored it. An hour or two after that my Internet connection crashed (I don't know if it has anything to do with the virus). By checking randomly, I found out that gpedit.msc and my Antivir setup file also refused to run.

I then shut down my computer and have been unable to boot ever since. Every time I try to start up, I am faced with a dozen of "out of memory" pop-ups, all of them with "xxx" in their title bar. I tried closing them all, but new ones kept springing up. I opened Task Manager and found at least 20 processes named FONTS.EXE. I guess this was what caused the "out of memory" error, so I tried to end those processes, but they kept re-appearing over and over again.

The taskbar and the desktop icons won't show up. The screen is blank - there's just my wallpaper background, my cursor and the nasty error pop-ups. I can't run any virus check or do anything else.

I've also tried rebooting in Safe Mode, but it took me to the blue screen of death.

Another problem, my laptop's CD driver is out of order (as I said... Read more

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My dad got this error and called the number to fix it. long story short he gave them $280 nto fix it and access to his computer through a download. how do I make sure his computer is safe after this mistake?

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On my GENESIS pc (view my specs) which i built myself earlier this year, it has been fine for months, and just recently, i have been happily sat downloading, browsing the net, listening to music, and all of a sudden, system crash, followed by a BSOD.

I switched off "automatic restart", i have not taken down the details of the BSOD yet, but i will do if required. When i reboot, i have an alert "the system has recovered from a serious error".

The details contain:

Error code 100000d1, parameter1 00022c36, parameter2 00000002, parameter3 00000000, parameter4 f2c08ba5.

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 32 32 63 33 36 2c 20 022c36,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 66 32 63 30 00, f2c0
0050: 38 62 61 35 8ba5


This occured one evening, and after a reboot, about 1 hour later, occured again. It seems to occur once or twice every day, after the pc has been running for about 4 hours, it varies each time, there isnt really a pattern.

When it happens, i am usually just running Winamp5.5 listening to music, using MS... Read more

A:System Error: Cat:(102) Event: 1003 - Blue Screen Error frequently.

At first sight this could be the result of a windows update messing with a driver, or possibly a recent driver update. Have you tried going back on a recent driver update or possible a system restore to see if this cures it? The trouble with intermittent BSDs like this is that it can take an age to check!

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dump file attachment

I am getting the blue screen error.
but it is not significant. happens anytime. sometims pc works 24 hours without error. somtimes it comes. please help.

A:BSOD error dump files (blue screen error) please help

please help

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Hey, I have Windows 7 running on my HP Pavilion g6 Laptop: Notebook Model: HP Pavilion g6 Notebook pCProduct Number: QE058UA#ABASerial Number: 5CG1390N72  Yesterday I clicked accidentally on the  Windows 10 popup dialog which appeared below right in the corner   . The system run 20 minutes and did some cofiguration,  as a result I am getting this error in the advanced boot options. coooo21a {fatal eystem error}. The initial session process or system procress terminated unexpectedly with status of0x0000001 0x000107c8. The system has been shut down I have tried several options to solve the problem: 1.Lunch startup Repair (recommended) ---> Problem signuture:Problem Event Name:         StartRepairOfflinePromlem Signature 01:      6.1.7600.16385Promlem Signature 02:      6.1.7600.16385Promlem Signature 03:      unknownPromlem Signature 04:      -1Promlem Signature 05:      AutoFailoverPromlem Signature 06:     18Promlem Signature 07:     BadPatchOS version:                             6.1.7600. ID:             &nb... Read more

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Hello everyone.

I am an entry level intern IT/IA guy and am in need of help.

A computer in my work place is having issues and is getting the Blue Screen Error.

My boss wrote down the error codes as:

STOP: 0x000000F4 (0x00000003, 0x89A03020, 0x89A03194, 0x805D22DA)


I tried to look up what the last three are, but turned up empty.

If anyone will please help me out, that would be awesome!

Side Note 1:
The Dell support diagnostic tools will not download for some reason. Keeps coming up with an error of "can not access the internet", or something close to that, even though there is internet access and it can access the internet.

Side Note 2: I believe that the Service Pack is 2, it maybe 3.

Side Note 3: The laptop is a Dell Latitude E5400

A:WinXP Blue Screen Error Help (error codes in body)

Maybe this thread will give you some insight on a possible cause: STOP: 0x000000F4 thread...

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I have absolutely no idea what is causing this but I can provide all of the blue screen error text (blue screen viewer is awesome). I can say that the first time it happened I was just playing World of Warcraft when the game crashed to windows which soon after crashed and went to a blue screen error. This has happened multiple times now with different errors each time.

Error Text:


Dump File : 092512-15631-01.dmp
Crash Time : 9/25/2012 10:13:46 PM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 00000000`00000099
Parameter 2 : 00000000`00036aaa
Parameter 3 : 00000000`00000002
Parameter 4 : 00000000`000372a9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092512-15631-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 276,936

Dump File : 092512-16192-01.dmp
Crash Time : 9/25/20... Read more

A:Windows 7 x64 Blue Screen error, memory corruption/dll error

Looks like Avast! antivirus is creating a problem there. Anyway, please provide the information below within the extent of your ability


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My kaspersky was about to expire and I couldn't renew it so I let it slide. A few days after it expired, a message window from kaspersky would pop up at start up. It said there was some errors that needed to be reported to Kaspersky, but it didn't respond, neither did Kaspersky. I tried everything to shut it down, but I couldn't terminate the avp.exe process from task manager so I couldn't think of any way to close the damn windows blocking my screen. So as kaspersky wasn't responding, it sure wouldn't be doing anything to protect my computer, so I uninstalled it till I could find a way to a install CD.

A couple days after I uninstalled it, Windows security popped up saying there were a couple of vyrus (which looked pretty serious and not some random trojans) on my computer and that there was no antivyrus protecting me blablabla. So I decided I'd google something to scan my computer, so I downloaded a Kaspersky trial. But as I was about to start the scan, my computer stopped responding - I couldn't click anywhere as everything was unresponsive. So I manually shut down the computer.

After that, my computer keeps rebooting itself after a Blue Screen error pops up... It asks me if I want to start on Safe Mode, so that's the only reason I can start this thread - I'm on safe mode. I also tried restoring the system back to a date before Kaspersky expired, but it didn't work.

Summing up, I'm guessing this is indeed being caused by a vyrus? If so, how can I fix it? And if it... Read more

A:Blue screen error at start up after wierd Kaspersky error...

Ok, the scan just finished, here are the results:
Scanned File

C:\Documents and Settings\F&J\Definições locais\Temporary Internet Files\Content.IE5\46WC047F\win_protection_update[1].exe
Infected with: Trojan.Generic.3539049

C:\Documents and Settings\F&J\Definições locais\Temporary Internet Files\Content.IE5\46WC047F\win_protection_update[1].exe

C:\Documents and Settings\F&J\Definições locais\Temporary Internet Files\Content.IE5\EF2BQZIP\win_protection_update[1].exe
Infected with: Trojan.Generic.3539049

C:\Documents and Settings\F&J\Definições locais\Temporary Internet Files\Content.IE5\EF2BQZIP\win_protection_update[1].exe

C:\Documents and Settings\F&J\Definições locais\Temporary Internet Files\Content.IE5\TRS7I0QO\win_protection_update[1].exe
Infected with: Trojan.Generic.3539049

C:\Documents and Settings\F&J\Definições locais\Temporary Internet Files\Content.IE5\TRS7I0QO\win_protection_update[1].exe

C:\System Volume Information\_restore{40DB1E9B-FB40-4AED-A6AA-B34A24081E59}\RP194\A0070818.exe
Infected with: Trojan.Generic.3539049

C:\System Volume Information\_restore{40DB1E9B-FB40-4AED-A6AA-B34A24081E59}\RP194\A0070818.exe

C:\System Volume Information\_restore{40DB1E9B-FB40-4AED-A6AA-B34A24081E59}\RP194\A0070827.exe
Infected with: Trojan.Generic.KD.3368

C:\System Volume Information\_restore{40DB1E9B-FB40-4AED-A6AA-B34A24081E59}\RP194\A007... Read more

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I Own HP ENVY 4-1046tx UltrabookLast time i forced shutdown the laptop (because it got hanged!)and after that i got this errorsafe mode is not workand last know good configration disnt have any effect.sugguest a way out of this....!!!!!

View Solution.

A:Blue screen error - c000021a Fatal system error

Solved.... Solved.... n solvedby some mean (confidencial way) i have installed window in it...!Thnxx for help and suggestion.

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Error Code 0123
Msg: Error Code 2000-0123
Msg: Memory integrity failed


PSA Error Code 1000-0123 PSA+ Error Code 2000-0123
Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031 
Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your computer. Remove and reinstall the memory for this error code. Please see the Service manual for instructions on how to remove and replace the memory.

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I'm having a problem with my sister in law's computer. Originally, she had that annoying XP 2008 virus/spyware, which I think I managed to get rid of with Malwarebytes' Anti Malware and System Mechanic 7. Now I have a new problem. After receiving a recent download from microsoft, upon restarting, I get the blue screen of death with this message;

STOP: C000021a (Fatal System Error) The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000)

I can't get anywhere into Windows, I've done F2, F8, F12, everything I could think of without risking more damage since I'm not trained for this. I've booted from the system mechanic CD with the Hard Drive recovery, and while it said it found and fixed a problem, it didn't fix this one. I have no windows CD. The computer is a Dell, and it's running Windows XP service pack 2 with Explorer 6. Heeeeeelp! Other than the F keys, I can't get anywhere with this computer.

A:Error Message blue screen of death C000021a Fatal System Error Windows Logon Process

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Hi. I'm working on a friend's computer. The computer has been coming up with the blue screen stop error. It will rarely load fully into windows, safemode or not, but it always restarts within a few minutes of loading the desktop. I think it loads into windows about each 15x I restart the computer, approximately.
It has Windows XP SP2 French Edition, so I've been unable to fully decipher the error messages, although the error codes are all the same. There have been multiple error codes:

STOP: 0x000000D1 (0x0000000D, 0x00000007, 0x00000001, 0x825AB5C?)

STOP: 0x0000008E (0xC0000005, 0x805EF530, 0xBACC2e7C, 0x00000000)

STOP: 0x0000000A .....


0x00000050 (0xBA063F78. 0x00000000, 0x8056E9EC, 0x00000000)

There have been no new installations of hardware or programs.

I can not get it to boot onto the windows disc.


A:XP - Blue Screen Error - multiple error codes

are you trying to use the original XP disc that matches the load of XP currently on the machine.....? have you gone into the Bios to adjust the boot sequence to tell it to boot from CD rom first and force it to boot from the CD? you say it will rarely boot into Windows XP .,,so sometimes it eventually will boot stabally into the Desktop?

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Hi Everyone, I'll begin by giving a brief background on whats going on. I have a Dell Inspiron 660s - Its a few years old. My hard drive was failing so I had to replace it. I replaced the hard drive and re-installed the original OS media (Windows 8). After I was finally up and running I downloaded some drivers from dell and did some windows updates. The goal was to try and get my PC back to or at least close to what I had before the hard drive failed. I had windows 10 before the hard drive failure. In order to get windows 10 back I had to download Windows 8.1. Everything seemed to go smoothly until I had to restart and allow the download to finish. I get upto 82% and it stops there for a long time and then eventually goes to a blue screen error stating the problem is a Bad_Pool_Caller. After the bluescreen dissappears it restores back to Windows 8. Another message appears when I get to the desktop stating Windows 8.1 installation unsuccessful error code 0xC1900101 - 0X30018. I would appreciate your help as I am stumped by what the issue is. Thanks.

A:indows 8.1 installation error - Blue Screen Error

I would recommend using the windows media creation tool to create a bootable windows 10 installation disk and upgrade with that. There are so many issues with upgrading to 10, iv had a few machines coming with failed upgrades but most of the time if I use a DVD it will work without fault.


Some things to take into consideration before upgrading

1) Ensure you have all Windows updates installed for your current OS
2) Disconnect any devices such as USB hard drives etc

Try this approach if it doesn't help please come back with results and we'll try to help

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