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Computer freezing

Q: Computer freezing


I have been referred here by an administrator from another thread I posted.

I have pasted parts of that thread here (in red) to give you a background to the problem:

A month or two my pc kept crashing and when I tried to reload I got the BOOTMGR IS CORRUPT. THE SYSTEM CANNOT BOOT. I basically turn PC of and on about 20 times and eventually it started working. Sometimes instead of that message it would say THE FILE HEADER CHECKSUM DOES NOT MATCH THE COMPUTED CHECKSUM. This kept happening with more and more regularity until I contacted Packard Bell who advised to restore to factory settings which I did.

PC worked fine for a month after but I have just returned from a weeks holiday and within five mins of turning PC on, it has happened again.

The problem is back in full force. Freezing, clear white screen then when I reset it either:

1. turns starts to load windows buit then resets itself repeatedly
2. Starts to load windows but then gives the BOOTMGR message
3. Starts to load windows but then gives the CHECKSUM message

One time it even said something about a disk not loading - cant remember the exact message, probably because of the descending red mist...

One time the freeze happened I was listening to Spotify and that kept playing perfectly, yet everything on screen was unresponsive (except the mouse cursor).

On the advice of an admin, I ran memory test, HD tests and then Malware. Upon running the malware scan it found this: TROJ_BHO.RKN

An admin advised me to post here and run the DDS and GMER test before continuing on my original thread so here I am.

I have not run the GMER test as I have a 64bit system. After running DDS I realised I had google open. If this is likely to affect the result please let me know and I'll re run.

Anyway here is the text from the DDS and I have attached the other file as requested.

DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.6001.18702
Run by Tom at 18:37:54 on 2011-08-24
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.4094.2141 [GMT 1:00]
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Packard Bell\Packard Bell Recovery Management\Service\ETService.exe
C:\Windows\SysWOW64\svchost.exe -k netsvcs
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Packard Bell\SrvCDEject.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe
C:\ACER\Preload\Autorun\DRV\Fiji Keyboard\ABoard.exe
C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\PACKARD BELL\SetUpMyPC\SmpSys.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\ACER\Preload\Autorun\DRV\Fiji Keyboard\AOSD.exe
C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vp64&d=0611&m=ixtreme_x6618_uk
mStart Page = hxxp://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vp64&d=0611&m=ixtreme_x6618_uk
mDefault_Page_URL = hxxp://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vp64&d=0611&m=ixtreme_x6618_uk
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\IPS\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [SmpcSys] C:\Program Files\PACKARD BELL\SetUpMyPC\SmpSys.exe
uRun: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
mRun: [SmpcSys] C:\Program Files\Packard Bell\SetupMyPC\SmpSys.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [eRecoveryService]
mRun: [F5D7050v3] C:\Program Files (x86)\Belkin\F5D7050v3\Belkinwcui.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
LSP: %SYSTEMROOT%\system32\nvLsp.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{4F4B9878-4A0B-46E6-AC8B-7BEB108ABCC7} : DhcpNameServer =
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
BHO-X64: Yontoo Layers - No File
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [SmpcSys] C:\Program Files\Packard Bell\SetupMyPC\SmpSys.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [eRecoveryService]
mRun-x64: [F5D7050v3] C:\Program Files (x86)\Belkin\F5D7050v3\Belkinwcui.exe
============= SERVICES / DRIVERS ===============
R0 nvamacpi;Nvidia Away Mode System;C:\Windows\system32\DRIVERS\NVAMACPI.sys --> C:\Windows\system32\DRIVERS\NVAMACPI.sys [?]
R0 RapportKE64;RapportKE64;C:\Windows\system32\Drivers\RapportKE64.sys --> C:\Windows\system32\Drivers\RapportKE64.sys [?]
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-8-16 1151096]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20110822.031\IDSviA64.sys [2011-8-23 488568]
R1 RapportCerberus_29574;RapportCerberus_29574;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\29574\RapportCerberus64_29574.sys [2011-8-3 386128]
R1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2011-8-21 52496]
R1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2011-8-21 61200]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMTDIV.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMTDIV.SYS [?]
R2 cpuz135;cpuz135;\??\C:\Windows\system32\drivers\cpuz135_x64.sys --> C:\Windows\system32\drivers\cpuz135_x64.sys [?]
R2 ETService;Empowering Technology Service;C:\Program Files\PACKARD BELL\Packard Bell Recovery Management\Service\ETService.exe [2011-6-16 24576]
R2 ezSharedSvc;Easybits Shared Services for Windows;C:\Windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\ccSvcHst.exe [2011-6-16 130008]
R2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2011-8-21 870200]
R2 SrvCDEject;SrvCDEject;C:\Program Files (x86)\Packard Bell\SrvCDEject.exe [2011-6-16 600576]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-31 136824]
R3 netr7364;Belkin Wireless 54G USB Network Adapter Driver for Vista;C:\Windows\system32\DRIVERS\netr7364.sys --> C:\Windows\system32\DRIVERS\netr7364.sys [?]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-6-17 135664]
S2 Norton Internet Security;Norton Internet Security;"C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe" /s "Norton Internet Security" /m "C:\Program Files (x86)\Norton Internet Security\Engine\\diMaster.dll" /prefetch:1 --> C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe [?]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2011-7-13 93184]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-6-17 135664]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-21 19968]
=============== File Associations ===============
JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
=============== Created Last 30 ================
2011-08-23 20:22:29 21992 ----a-w- C:\Windows\System32\drivers\cpuz135_x64.sys
2011-08-23 20:22:29 -------- d-----w- C:\Program Files\CPUID
2011-08-23 20:08:30 102400 ----a-w- C:\Windows\RegBootClean.exe
2011-08-23 19:55:09 200976 ----a-w- C:\Windows\SysWow64\drivers\tmcomm.sys
2011-08-23 17:37:51 -------- d-----w- C:\Program Files (x86)\Western Digital Corporation
2011-08-22 16:49:28 -------- d-----w- C:\Program Files (x86)\Astroburn Toolbar
2011-08-22 16:49:27 -------- d-----w- C:\ProgramData\Astroburn Lite
2011-08-21 12:21:14 -------- d-----w- C:\Users\Tom\AppData\Roaming\Tific
2011-08-21 12:21:05 -------- d-----w- C:\Users\Tom\AppData\Local\Symantec
2011-08-21 12:18:34 -------- d-----w- C:\Users\Tom\AppData\Local\CrashDumps
2011-08-16 18:36:06 -------- d-----w- C:\ProgramData\Tarma Installer
2011-08-16 18:36:06 -------- d-----w- C:\Program Files (x86)\Yontoo Layers Runtime
2011-08-14 09:48:08 -------- d-----w- C:\Users\Tom\AppData\Local\Activision
2011-08-06 12:48:08 -------- d-----w- C:\Program Files (x86)\Common Files\Steam
2011-08-06 12:47:58 -------- d-----w- C:\Program Files (x86)\Steam
2011-08-06 12:21:59 78680 ----a-w- C:\Windows\System32\XAPOFX1_4.dll
2011-08-03 19:52:37 -------- d-----w- C:\Users\Tom\AppData\Local\Adobe
==================== Find3M ====================
2011-08-23 20:12:02 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-21 09:00:42 64272 ----a-w- C:\Windows\System32\drivers\RapportKE64.sys
2011-06-24 21:56:19 588472 ----a-w- C:\Windows\SysWow64\ezsvc7x.dll
2011-06-16 21:54:10 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-06-16 21:21:09 575488 ----a-w- C:\Windows\System32\drivers\netr7364.sys
2011-06-16 19:41:40 97792 ----a-w- C:\Windows\SysWow64\vcljpg70.bpl
2011-06-16 19:41:40 91136 ----a-w- C:\Windows\SysWow64\ezUninst.exe
2011-06-16 19:41:40 778240 ----a-w- C:\Windows\SysWow64\rtl70.bpl
2011-06-16 19:41:40 64512 ----a-w- C:\Windows\SysWow64\vclsmp70.bpl
2011-06-16 19:41:40 49152 ----a-w- C:\Windows\SysWow64\ezUPBHook.dll
2011-06-16 19:41:40 268288 ----a-w- C:\Windows\SysWow64\ezSetup.exe
2011-06-16 19:41:40 215040 ----a-w- C:\Windows\SysWow64\vclx70.bpl
2011-06-16 19:41:40 15872 ----a-w- C:\Windows\SysWow64\ezMAPIHelper.exe
2011-06-16 19:41:40 1381376 ----a-w- C:\Windows\SysWow64\vcl70.bpl
2011-06-16 19:41:40 111104 ----a-w- C:\Windows\SysWow64\ezShellStart.exe
2011-06-02 13:22:31 2762240 ----a-w- C:\Windows\System32\win32k.sys
============= FINISH: 18:38:55.80 ===============

Look forward to your response. Thanks.

Preferred Solution: Computer freezing

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Computer freezing

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: A guide and tutorial on using ComboFix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt
Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please post the logs for my review.

Read other 5 answers

I recently built my first PC three days ago...
i7 bloomfield 960 processor
4x4 vengeance ram
crosair hx850 PSU
evga x58 ftw3 mobo
hd 6870 radeon graphics xfx

When I first installed windows it started to work just fine but I soon noticed that it would randomly freeze every 15-30 minutes of use, but not on a particular program or anything. I assumed it was drivers so I installed the latest drivers for my GPU and MOBO and keyboard. It seemed fine again until it started crashing again. I ran a GPU burn test and a CPU burn test it passed both... (I tried runing memtest86+ but it froze at like 12%) Then I tried fixing the registry so I downloaded ccleaner and fixed the registry problems. Freezes continued. I finally decided to re install windows so I did and the problems still continued. I am at a loss of what to do and can't think of anything else.

any advice would be appreciated if not I will bring to a repair shop and have them sort it out.

A:Newly built computer random freezing and freezing on starting windows

Hello Skytri and welcome to Seven Forums. My usual disclaimer: I'm not at expert at anything.

I'm wondering if there isn't a RAM problem. Perhaps one of the sticks wasn't seated properly, etc. You could open Resource Monitor > Memory tab and make sure all RAM is being recognized. Make sure Installed = 16384MB and the Available + Cached + Hardware Reserved is the same amount. (You are using 16GB total, correct?)

Resource Monitor

If Memtest freezes you could try a quick check for a bad RAM module. Install one stick in Slot # 1 (or whichever slot the mobo manual says to use.) Run the computer to test for freezes. Test each of the remaining sticks one at a time. If all 4 sticks work you might want to go through these troubleshooting guides. They are time consuming but many people have been able to isolate their computer problems.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

Read other 2 answers


I'm going to post two different scenarios that happens when my computer needs a hard restart
My computer freezes completely (literally no movement on the screen or anything, it's not slow it's frozen). And an extremely loud buzzing sound comes out of my headphones or speakers.The same thing as above except without the loud buzzing noise.

I saw that this happened to someone else who had both the speakers and the headphones plugged in at the same time. However, scenario #2 just happened to me 10 minutes ago even though I only had my headphones plugged in.

I built this computer six months ago and it's the first computer I've ever built. I assume it's a driver issue but I can't really pinpoint the problem since no BSOD appears on the screen and I have no higher computer knowledge.

I'm attaching the zip file required.


A:Random Computer Freezing - Need to hard restart after freezing No BSOD

Wow, this sounds like the same thing that happened to a friend of mine when his hard drive was failing. Replaced the drive and the freezes went away. Even the buzzing noise.

Also you may need to look at what drivers you may have just install/updated.

Hoping you don't have any failing hardware "Motherboard, video card, etc". Those are expensive

Read other answers


I'm going to post two different scenarios that happens when my computer needs a hard restart
My computer freezes completely (literally no movement on the screen or anything, it's not slow it's frozen). And an extremely loud buzzing sound comes out of my headphones or speakers.The same thing as above except without the loud buzzing noise.

I saw that this happened to someone else who had both the speakers and the headphones plugged in at the same time. However, scenario #2 just happened to me 10 minutes ago even though I only had my headphones plugged in.

I built this computer six months ago and it's the first computer I've ever built. I assume it's a driver issue but I can't really pinpoint the problem since no BSOD appears on the screen and I have no higher computer knowledge.

I'm attaching the zip file required.


A:Random Computer Freezing - Need to hard restart after freezing No BSOD

Wow, this sounds like the same thing that happened to a friend of mine when his hard drive was failing. Replaced the drive and the freezes went away. Even the buzzing noise.

Also you may need to look at what drivers you may have just install/updated.

Hoping you don't have any failing hardware "Motherboard, video card, etc". Those are expensive

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Hello, I'm having an issue with my computer.

My computer has started to restart/freeze up on me. The thing is, it has graphical issues once it freezes/tries to reboot. I get all these lines through the screen, graphical glitches when trying to go through the BIOS, etc. The computer isn't too slow, it isn't acting strange, the only thing that is wrong is the obvious freezing/restarting with graphical lines and glitches once it freezes.

My video card has been going out for a long time(I share a computer with a few people and they seem to think the video card is ok, but I have always seen small glitches in graphics here and there), so I am thinking maybe this might be a problem, given the graphical glitches, the horizontal lines going through the screen once it freezes.

When it hits the BIOS, it sometimes shows these same lines with the screen going mostly black.

System specs are:

CPU - Core 2 Duo, speed I don't remember.

Video Card - Geforce 7900 GT 512mb

Ram - 2GB DDR2

Motherboard - Asus, P5N-E SLI

I got this computer a few years back and I am not one to keep updated with specs or talk about them often, so I have forgotten the speed of the CPU and I do not know if I am missing information for you guys.

Solutions I have tried:

Overheating - I used air to filter out all dust/dirt that might be there to harm the computer, I have plenty of fans in there, etc.

Any and all help will be appreciated, Thank you.

A:Solved: Computer Freezing/freezing/graphical glitchs

If you're getting graphical 'glitches' while in bios, that's usually a good sign that your graphics card is having issues - however, I have seen this happen with faulty ram. I'd recommend reseating the cards (ensure your computer is off and unplugged whilst doing so) and see if that helps

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My Computer for the past two weeks and sometimes on and off had suddenly becaame it freeze alot when starting jukebox, or just simple programs like internet explorer, I would highly appriciate someone looking at my log file and replying, Thanks Alot!

Logfile of HijackThis v1.99.1
Scan saved at 7:53:00 PM, on 11/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system... Read more

A:Computer Freezing; Slowing Down. But mostly freezing. I have my HiJackThis! Log File.

I don't see anything in your log or your description of your problem to come to the conclusion that your problem is malware related. When there is malware present there will always be other internet related symptoms like popups or a browser hijack etc...

I will advise you to uninstall Microsoft Anti-Spyware as the version you have is very old and no longer supported. It in now called Windows Defender.

Here are some routine maintenance practices that you should do on a regular basis to keep your machine running efficiently. Go through this now and see if it helps:

Disk Cleanup:


Defrag your HD:


Run chkdsk:

To use Chkdsk, click Start and My Computer. Right-click the hard drive you want to check, and click Properties. Select the Tools tab and click Check Now. Check both boxes. Click Start. You'll get a message that the computer must be rebooted to run a complete check. Click Yes and reboot. Chkdsk will take awhile, so run it when you don't need to use the computer for something else.

Remove unnecessary startups

This should be done through the System Configuration Utility. Go to Start > Run and type in msconfig.
Click OK or hit the Enter key.

Click on the "Startup" tab and remove the check by the items that you have determined are unnecessary. Click "Apply" then "Close"

You will be prompted to ... Read more

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it used to work fine then about a week ago it started to freeze. i thought it had a virus so i tried to run a scan and it just froze again. i went on it again today and it is still freezing, i ran windows malicious software removal tool and it didnt find anything. When it freezes i have to restart it incorrectly then it comes up with a thing and asks if i want to start StartUp Repair. I do this, its fine, then freezes again and the cycle returns. Please help. I'm really worried.

it is vista. compaq presario C700

also the inbuilt microphone on it doesnt work anymore either if that is related.

A:Computer Freezing Repeatedly and Doing StartUp Repair but then freezing etc.


Personally, I think you should click on the "report" link of your post and ask the moderator to move your thread to the malware removal forum, to be certain that the malware is gone.

Be sure to read


and http://forums.techguy.org/general-security/603619-please-read-before-posting-forum.html

It is possible that the programs you listed have missed a nasty piece of malware.

Be sure to read http://forums.techguy.org/malware-removal-hijackthis-logs/622404-please-read-here-first-before.html .

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hi all im new to techspot,my computer keeps freezing.my friend who built both my last 2 computers has done all kinds of checks,tested hardware n software and pinpointed it to motherboard,replaced motherboard with new ram aswell n worked fine for 3 days then started freezing again then wouldnt boot up.replaced graphics card worked ok for 2 days then started to freeze again then wouldnt boot up,ive just ordered new 1.5tb hard drive if its not that only thing left is power supply,ive also replaced a few of the cables as i had new ones.i must say my friend who is a genius with computers and has worked for numerous computer companys no's wot he is doing and its totally thrown him he's never come across this,its totally random ive even got new 22 inch monitor which someone said it maybe but i didnt get it for that reason my old needed replacing and my partner got me an early xmas present.its so annoying can anyone help please

A:Computer freezing, replaced motherboard still freezing. Help.

Well replace the power supply then...

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ok so recently my pc has been delaying on opening everything, when i open a program like chrome it takes about 5 minutes or so for it to open then when i try open a new tab, it takes about the same time.
when i unlock my pc or when i have to press yes or no to open that program, the sound played for it like 2- 5 minutes later. when i eventually open up a game the audio is fine but when trying to watch a youtube video sometime i dont even hear audio until about 5 minutes after the video has started

i have tried just about everything i can to sort it and nothing has worked. HELP!

A:Computer is Freezing Is Freezing When Opening any Program.

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so I got a computer that keeps freezing up on me. sometimes it runs for hours before hanging, and sometimes it hangs every 5-10 minutes.

I ran memtest and it seemed to freeze up during memtest. the little blinking icon was normal, but the test wasnt running and the commands didnt work.

does this mean that my memory sticks are bad?

A:freezing computer.(memtest freezing aswell)

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I don't know what else to say other than my computer has been freezing and firefox has been freezing lately. I called the manufacturer and he said to restore windows to factory settings, so I did that. Things were great for a week or so, but recently my computer has begun freezing again. It happens pretty frequently. Firefox will also freeze when trying to get it to do very little work, like loading two tabs simultaneously, e.g. My AVS found a suspicious file recently and quarantined it, but still, the freezing has continued. Please advise.

And I do not think that I have a Boot CD

DDS (Ver_10-12-12.02) - NTFS_AMD64
Run by Carly Mergens at 23:41:53.37 on Sat 02/26/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3884.2374 [GMT -8:00]

AV: Trend Micro Internet Security *Disabled/Outdated* {68F968AC-2AA0-091D-848C-803E83E35902}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Trend Micro Internet Security *Disabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
... Read more

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Had the day from hell with my computer, antivirus stopped working and my computer got infected. On safe mode with networking, I ran malwarebyte a couple times, cleaned most all of it out. When rebooting to windows, computer became super slow, like 5 minutes to open a window, etc. I had to force reboot a few times. But then I started getting a screen that demanded a reboot disk. Only one I have is. a windows vista disc. I had windows 7. It won't let me even get that blue startup screen where I can push f keys.
Can anyone give me some advice, or do I need to just get a new hard drive.

A:computer infected , cleaned, bsod, freezing, now computer wants boot disk

The problem isn't the hard drive, it's that you are still infected.
I'm going to ask a moderator to move this thread into Am I Infected so that you can work with one of the expert volunteers there to get your system cleaned correctly.

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I have a HP Pavillion dv9417ca Notebook PC with AMD Turion 64X2 Mobile Technology Tl-56, 2.0G Ram, NVIDIA GeForce Go 6150 with Vista Ultimate 64-bit SP2.

The computer when running slowly makes a ton of noise starting up and running and tends to use more processing. The computer sometimes makes weird noises that aren't normal windows sounds and come from error's. Like intense beeping noises ocassionally. Firefox especially is insanely slow and the longer I run it the more processing power it uses up along with the plugins.exe. Sometimes it will uses so much that it completely freezes my computer. Lately I've also been having trouble starting the computer where it won't even load windows.

I've ran Ccleaner daily and Malwarebytes weekly and find nothing and the problem has been getting progressively worse. I have Avast which updates daily.

DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by bloopertown at 10:51:51.81 on Thu 04/21/2011
Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_24
Microsoft? Windows Vista? Ultimate 6.0.6002.2.1252.1.1033.18.1982.922 [GMT -7:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
... Read more

A:(Vista) Computer freezing, incredibly slow with firefox, sometimes won't start fully on startup [Computer 1]

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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My laptop is a Gateway 450 ROG and it has had this problem for the last week. It will run for roughly 40 minutes, and then (even when small programs are running) it will freeze up. My mouse wont move, no command will respond and i am forced to hold the power button and shut it off.
2nd Problem, occasionally when i turn on the computer it wont boot up. The screen will turn on and stop with a dash blinking in the top left corner, not proceeding to any boot up of any kind, and just recently while i shut it down from this sort of freezing up, little pictures of pixel hearts and dots started appearing until i shut it off. This problem has gone on since i bought this computer from my brother but the pictures havent until this last week .
Here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 4:36:40 PM, on 10/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE ... Read more

A:Computer freezing entirely, odd pictures popping up on screen while computer turns on

Hello snow_yehti and welcome,

Unfortunately, there is nothing readily apparent in this log. We'll run a few tools and see if any malware is revealed.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.


Download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the programOnce you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.

Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on " Recommended actions" and then select " Quarantine".
Under "Reports"Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"

Close AVG Anti-Spyware. Do Not run a scan just yet, we will shortly.

Download and install CleanUp! but do not run it yet. (Not Recommended fo... Read more

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first off, here are my specsAMD Athlon 64 X2 5200M2N-e Asus motherboard2 gigs (1gig x2) Corsair dual channel ramNvidia Geforce 7900 GS 256mb PCI-EWhen I first built my computer and loaded windows, it worked super fast. Now, its slower then my older computer, which I thought was impossible. I mean...This is pathetic. I unistalled AVG cause there was a process running that is supposed to be a Trojan, and a program said AVG was running it. So, I deleted it, was prompted to restart, so I did. It took literally 10 minutes to shut down and restart. At worst, my old computer took 5 minutes. (P4 2.8, 1.5 gigs ram, ATI Radeon 9800). So, how do I fix this? I have a theory its Microsoft forcing people to upgrade by putting out crappy updates. I mean, for my card, the newest driver is dated the beginning of last year...They come out with a new one but its Vista only. Woo...idiots. So basically it started about 3 days ago, aprox. 4 days after this computer was built. I was playing Battlefield 1942, it froze. I tried 5 times, it froze in different spots at different times. I reinstalled. Same thing. Oblivion goes for about 30 minutes then crashes to the desktop. I then hit the window to maximize again, and it freezes. This has happened everytime as well. I also did older games, same thing, but done differently. Battlefield was the only one that froze the entire computer to where i had to manually shut it off.Then today I randomly check my processes, and theres 2 runn... Read more

A:I Need Help...slow Computer, Freezing Games, On A Fast Computer...(possible Trojan)

The first thing which strikes me is that you have 2 anti-virus applications on your computer ( Zone Alarm security suite and AVG Free) Having two anti virus applications running on your PC can give conflicts so I suggest you uninstall one.For the antispyware applications do you have all real time protection enabled?..I first would try Microsoft online test and see what comes up. The freezing can also indicate faulty memory, there for run a Memtest to rule that out.

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Recently(about 2 weeks ago), my computer started freezing. It happened 5 times already(one of them occurred as I was typing this post). I wasn't doing anything in particular, just using Firefox to browser the web.

3 of the freezings occurred while I was just browsing, 2 occurred while my computer was starting up. No sites in general either, out of the 3 times I froze, I was on different sites each time(all of them are "known safe ones" too like ign.com, wikipedia, etc).

After the latest freeze(during browsing), I restarted my computer only for my computer to freeze again after 3 seconds(screen stayed the same, it happened right after it showed me my memory test). Then I restarted my computer again and it froze before anything showed up(monitor did not detect anything so the monitor did not show anything).
Here's what I have done so far:

1. I used memtest86 and done 3 full tests, no errors on any tests.

2. Did anti-virus and anti-spyware scan on my computer(I used: Avast, Spybot, Adaware).

3. Checked Windows Event Viewer(unfortunately it didn't log anything).

Here's the last things I did to my computer before I noticed the freezings:
1. I downloaded and installed Secunia PSI.

2. I downloaded and installed the latest version of WinRAR and Quicktime player(recommendations from Secunia).

3. I also installed various security patches from microsoft update.

Besides that, nothing in particular.

Also I noticed when my computer freezes, my ke... Read more

A:Computer randomly freezing(computer stays frozen until I shutdown)

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Hello everyone - I am a new member of the forum and hope that someone reading this might be able to help me with a problem I have with my computer.

In recent weeks the computer screen keeps freezing with the cursor being replaced by the hour glass symbol. This usually happens after several hours' computer usage - but sometimes it occurs soon after the computer is turned on.

When this happens, I am unable to log off; the computer on/off button does not work when the screen freezes and I have to turn the computer off at the mains.

In order to be able to log back into my broadband internet connection I have to turn the computer and and off twice and then on again .

Sometimes when the computer screen image freezes a message box appears always saying "End programme" (i.e. "End programme - CiceroUIWndFrame" or "End programme - mixer").

My computer runs on the Windows XP operating system.

I changed from Internet Explorer browser 6 to 7 yesterday but the problem of the computer screen freezing persists.

Any helpful advice on this would be much appreciated.

A:My computer screen keeps freezing and I have to keep turning the computer on and off

How old is your computer? Have you ever reinstalled your OS?

What I usually recommend is if your computer is at least a couple of years old and have yet to do a clean install of your Operating System now is the time, especially when it starts acting up =)

Windows XP Clean Installation - Partitioning and Formatting using Windows XP CD

How to format your hard drive and install Windows XP from scratch

Windows XP Clean Install (Interactive Setup)

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Ok this is my first time on this site and i have little understanding of the computer but let me try to explain the problem as well as i can.

Ok most of my games are freezing up during gameplay such as Everquest freezes up for no reason or same for Guild Wars. I think its something wrong with my computer (but no sure the problem) or it might be something wrong with the graphic card. I can telll the difference between lag of a game and the game just freezing up for no apparent reason.

If you need me to say what kind of computer i have or what graphic card i currently have, please say so.

If there is a program that i need to download to help fix this problem, i trust you guys seeing as you know more than i do.

Can you guys please help me out?

A:Computer Games freezing up (think its a computer problem)

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Hello, I have built my own PC and i'm pretty good with computers myself. However lately i've been experiencing a problem and its been running great until a few weeks ago. I have made no hardware changes since then except adding 4GB RAM. My computer has frozen 5 or 6 times since then. I'm not sure if its heat, or what really, but heat is my best guess since i noticed some of my tempatures are unusally higher than what they were.

I have an Intel i7 930 2.8GHz not OC! With Elitegroup X58B-A2 motherboard under the hood and an 850 Watt Power supply with Nvidia Geforce 295 GTX MFG by Gigabyte. Currently have 8GB PNY DDR3 1333 RAM (4x2GB) equipped with a case fan extra only. The case fan runs at a lil less than 1,000 RPMs which i'd like to jack up. CPUID Hardware Monitor is what i use to check my tempatures. my CPU cores run between 55-70 degrees Celsuis idle now, why i'm not sure? My GPU core will run from 60 to 70 celsuis, i've never seen it over 70, as by the time it's 70 i experience a freeze. Possibly a GPU temp high? However i have read up that 70 is fine for this card to handle.

My best estimation is my Memory overheating, however i have ran multiple memory tests and they experience no errors. and I have done some CPU benchmarking/stress testing and i've seen my CPU reach 88 degrees and still run fine. Why? I dunno because 88 is very high so my CPU is high yes, but not enough to cause a freeze. Now i've played music while fr... Read more

A:My computer is freezing

Those idle temps are really high. I think your case isn't providing for much aurflow. What case are you using? Also, what are the ambient temperatures like?

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im having trouble with my computer....its been happening for a while and im not sure whats weong with it. when i try to log in it will freeze and i have to restart it will do that about 2 or 3 times until i finally get logged in. so i took the password off now when im doing something on the computer like playing a game it will freeze. or if im just on the computer on line it will freeze sometimes. im not sure what it could be can someone help!

A:computer freezing

Could be a multitude of problems. Overheating, failing hardware ect. If you could, go to your event viewer (Start>Control Panel>Administrative Tools>Event Viewer) and look for any errors. They will possible come up as system errors or bugchecks. Post the EVENT ID, SOURCE, and DESCRIPTION here. Also, try finding updates for windows/video drivers/audio drivers/bios ect.

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Hey Guys!

Recently purchased a Dell Studio 540, I'm running Vista Home Premium 64bit.

My problem.
All was good until i tried to install my wireless adapter (D-Link). System runs ok but then freezes up about 5mins after initial start up. I can take the d-Link adapter out and i don't have this problem so I was thinking the D-link was causing all the problems.
I went and purchased an Edimax EW-7728ln wireless PCI Adapter. Installed but I'm still having the same problem, freezes up after initial start up

Any ideas?

A:Computer Keeps Freezing

Originally Posted by DiplOw

Hey Guys!

Recently purchased a Dell Studio 540, I'm running Vista Home Premium 64bit.

My problem.
All was good until i tried to install my wireless adapter (D-Link). System runs ok but then freezes up about 5mins after initial start up. I can take the d-Link adapter out and i don't have this problem so I was thinking the D-link was causing all the problems.
I went and purchased an Edimax EW-7728ln wireless PCI Adapter. Installed but I'm still having the same problem, freezes up after initial start up

Any ideas?


If it just happened for one, I would say have you installed the latest driver - and does it support 64-bit. Edimax does, and the latest driver is August 2009.

Edimax USA

Do you have another network PCI adapter installed at the same time? If so, for the heck of it, pull that card. If it's on the mobo, just disable it in the bios.

Try that first and let me know.

Take care!

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computer keeps freezing , especially when I go into my yahoo email. I use mozilla and everytime i start up my computer it asks if I want to add on yahoo's toolbar. also noticed in right side ad column on my email page , it has very specific ads for things I was searching for couple days previous. Don't know if this is related or what.
Mainly problem is computer freezes and runs really slow when attaching files or downloading from my email. please help it makes it impossible to work. Thanks so much

A:computer freezing

Hello, I am moving this from the Xp forum to th Am I Infected forum.Lets do an MBAM scan and see what comes back.Please download Malwarebytes Anti-Malware and save it to your desktop.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the m... Read more

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Hello All,

I hope this wasnt covered already I tried doing a search and couldnt find any relevant results.

I have an AMD Athlon XP 1800+ Process with an Asus A7V333 Motherboard. A couple of months back my hard drive started to fail, in response I bought a new Hard drive and installed a fresh copy of XP. I've installed all the latest drivers and performed all the windows updates. I've been having this problem where right when I get the the login screen my LCD monitor will flicker on and off on and off several times. During this time the computer will not respond. Then I can get into windows and while im just surfing the net or checking email the screen will flicker again and the computer wont respond. If i'm on the computer long enough I will have the flicker, a freez, and then the computer will restart.

I've had the computer several years, i've had issues over the years of keeping the system cool enough. It would restart before when it over heated but since then i've installed new fans and heat sync. Now the computer is running at a much cooler and acceptable temperature.

I also suspected that it could be a hardware problem. I tested the memory using windows memory tester in DOS and it passed every test serveral times. The mobo is 5 years old so I suspect maybe it could be that too?

Are there any tests out there to further test the hardware (the mobo test would be great!).

This isnt my primary computer but i'd like to get it up an... Read more

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Thank you in advance for the help. I have been experiencing problems with my HP Elite desktop recently. The first problem I noticed was when I was using Windows Media Center the TV programs would be choppy and sometimes freeze completely. I started noticing this problem with other programs also and it reached the point where my computer would freeze immediately after I booted it. I performed a system restore and created a new partition. After the system restore everything seemed to be working great. However, I was using Windows Media Center again and the computer froze and it never booted up correctly again. I am going to perform another system restore but I was wondering if you had any idea what is causing this problem. I have performed the BIOS diagnostic tests and everything passes (Hard Drives, Motherboard, RAM). The only thing I could guess if I didn't have a hardware issue is that I might be having virus issues. Do you have any ideas?

A:Computer Freezing

Have you been having any pop-ups coming up on you? Have you tried using another media player to see if the media is playable? Try http://www.videolan.org/vlc/ .


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I have got a computer that never used to freeze but since i got a new hard drive it starts to freeze when ever it feels like. Anyone know why is it because of the heat or anything i put my hand at the abck fan and its warm air?

A:Freezing Computer


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Im currently running windows xp professional with SP2. My processor is an AMD athlon xp 1900+ 1.60GHz with 512 RAM. I will turn my computer on in the morning, look up a few things then ill have class. I will return in like 2 hours or sooner and it has froze. Everything completely quit working, including the time on the task bar. After I restart the computer, it will work fine because I will be doing something on it right up until I turn it off. But it seems once I leave it be, it will just freeze up. I have nothing running in the background but my AIM, when it freezes. I have looked up other forums and read those. but I figured I will post my problem and get first hand help. I was just wondering what the problem could be.


A:My computer keeps freezing!!!

well for one thing it could be your your screensaver or it could be your power management.If it is your screensaver just change it. If its not, what you do is go to the start menu, click on settings and then control panel.Go to performance and maintenance and then scroll down and click power options.Under turn off monitor, turn off hard disks, system stand by and system hibernates, select never for all of them. That might do the trick.

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Asus A7N8X Deluxe
Athlon Xp 1800+ stock hsf
Radeon 9500
Maxtor 15 GB Drive
LG 4x2x24x Burner

Well, to keep it short, my computer randomly freezes to the point where I can not do anything. sometimes this happens during boot up, sometimes after 10 minutes of usage, sometimes just looking through the bios.

here are some things that I have done since it was working properly:

-uninstalled zone alarm
-downloaded some xp updates
-downloaded updated mobo drivers
-upped cpu multiplyer to 12x
-reset mobo multiplyer to 11.5x
-flashed bios with 1003 (it froze before and after i did this)
-installed new HD
-removed the HD
-swore at my computer a lot

it seems like it is an overheating problem but i checked my cpu temp at idle and its only 32 degrees celcius.

There are a couple specific questions I have but any help is appreciated.

1. is there a way to measure Video card tempurature? or even HD tempurature (at one point it was pretty crowded but its open now and still freezing)

2. Like my specs say I have an A7N8X Deluxe and recently update my bios, however, I was unsure of my pcb revision (as they have 2 different bioses for different revisions). Where can I find out my revision number

3. in the bios there is something called FSB Spread Spectrum. What the heck is that? (it wont let me change it from 0.5% but says the default is disabled)

Any other help is appreciated. Thank you.

A:Computer Freezing

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I'm not even going to pretend to know what I'm talking about...this might be a problem with the network, gaming stuff or something completely unrelated.

We have two computers networked. Lately one of them has been freezing up - the mouse still moves around but absolutely nothing can be clicked on. Pressing control-alt-delete doesn't bring up the task manager. There's usually a lot of swearing and then we reboot.

It SEEMS to be freezing up more often when my brother is on the other computer playing his games (such as Spore, Command & Conquer, etc...my computer-savvy sister has updated the RAM and video stuff so the gaming computer has no problems running).

My question is, could the fact the computers are networked have anything to do with one of them constantly freezing up?

After the computer freezes we usually have to reboot, which works for a time. However, we do get this message (might be completely unrelated):

Could not load file or assembly ?MOM.Implementation, Version=2.0.2895.26680, Culture=neutral, PublicKeyToken=90ba9c70f846762e? or one of its dependencies. The system cannot find the file specified.

Help is appreciated (!!!), please ask for more information if necessary.

A:computer freezing

Try uninstalling your Catalyst Control Center, assuming you have an ATI video card.

Give this post a read. http://www.techsupportforum.com/f24/...on-217699.html

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Hi, my computer i built myself is freezing all the time.

The idle temps right now in the summer are:
Motherboard: 74 C
CPU: 70C
Aux: 40C
GPU: 43C
Hard drive: 40 C

Are these too high?

I have a Coolermaster 690 case with 1 120 mm fan on the bottom, one 120 mm fan on the back and 2 fans on top.

A:Freezing computer, too hot?

70C is your CPU idle temp?That's very high for idle. What's your load temps like?

Which CPU and which cooler?

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My new build freezes... Mostly during gaming...

Even though after I check System Information for Windows (SIW), it says that the hard drive and cpu temps are around 20, the video card is more around 45-55 celcius... Is this something that I should be worried about?

It's an 8800GTS (640mb), and I have the fans running at full speed, but even during simple games like UT (GOTY edition [from 1999]) or Civ IV, it freezes after about 3 minutes or so of gameplay...

Is there any way to fix this? And I don't quite understand why it's freezing... There's a slot open underneath the video card, so it has room to get air from, and I'm using a Cooler Master case, so it can get sufficient airflow... Should I take out the extra PCI slot-holder things that hold the spaces before there are cards in there? I'm a bit confused since it's all running soundly otherwise...

A:Computer freezing...

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Just learned I should post a highjack this log here. I started a topic in the windows XP section, not sure if that was correct or not but that is my system with service pack 3. My computer has been freezing up since this morning and mcafee and malwarebytes are not detecting anything. Computer will run in safe mode but nothing will allow me to "turn on my anti-virus protection. Something has turned it off and will not allow it to be turned back on. Here is my highjackthis log. Thanks in advance, Jake.

SIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\In... Read more

A:Freezing computer

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedWe also need a log from the GMER anti-rootkit scanner. Please first dis... Read more

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I recently spent a lot of money on a new desktop computer. Its an Advent DT2412.

It has a Microsoft Windows 8 64-bit operating system. The CPU is an Intel Core i7 3770 @ 3.40GHZ with Ivy Bridge 22nm Technology. The RAM is 16.0 GB Dual-Channel DDR3 @ 674MHz (9-9-9-24). It also has a NVIDIA GeForce GT 630 graphics card.

I installed Civ5, Battlefield 3 and Silent Hunter 5 when I got home.

When I play Civ5, every 3 or 4 minutes the play freezes for 20 seconds and then it resumes. This continues for the entirety of the game. When I play Battlefield 3 the same thing happens, but the game on occasionally loads up and then it very very slow. I bought this computer to play these 3 games and its made me very disappointed.

I've read various threads on temperature so I download Piriform Speccy to monitor my temps. The four cores vary between 35C and 45C whilst doing normal internet surfing. Other than that I'm not sure what other information to give.



A:New computer keeps freezing.

This could be from your video card. Have you looked at the event log?

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Hi all, recently i upgraded my computer with more ram. After the upgrade i turned the computer on and everthing seemed to be running fine. Then all of a sudden it randomly started to freeze completely. Nothing would happen when i moved the mouse or anything. I ran memtest but that found no problems. I am now wondering if it might be compatibility issue. I opened up the computer and checked the ram and noticed that the biggest 128mb module is ECC and the other 2 64mbs are Non-ECC. Could this be the cause of the system freezing? Or would it be something else?

PC Specs:
Intel Pentium III 800mhz
256mb SDRAM
250watt Power Supply
32MB Nvidia GeForce 256 (DDR)
1st HDD: 4.8GB Quantum Fireball EL5.1A (System Drive)
2nd HDD: 10GB Seagate ST310014ACE (Backup Drive)
Windows 2000 Pro SP4
Motherboard chipset is Via Apollo Pro 133a

Thanks, Nissanman

A:Computer Keeps Freezing

you could try to run the pc on the single 128MB ram and see how that goes..
Which was the original RAM (before the upgrade)?

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I have a Dell XPS One desktop..just over a year old..32bit Vista svc pack 1 operating system..4GB memory, Intel core 2 quad cupu 2.33ghz ..had the hard drive replaced several times and finally replaced the motherboard too. Has been working ok for the last two months but now it is starting to freeze constantly..for just a few seconds it will show whatever program I am on as not responding and then it unfreezes again but it has gotten to be very annoying and am now afraid it might be a sign of something worse to come. I scanned for viruses and other threats but nothing came up. Any ideas?

A:Computer keeps freezing

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Hello, my computer was freezing so i did a re-install thinking that it will help it from crashing. Nothing helped and my computer starts freezing about 30 minutes the first time it is booted, and it slowly gets worse almost down to where it starts freezing on start-up. I'm going to get my computer specs here in a second, when the computer freezes in the task manager the cpu usuage is up all the way. Also when it freezes the screen and everything freezes and i cant use the mouse. Please help thanks.

System Information
Time of this report: 4/28/2012, 17:40:38
Machine name: JOHN
Operating System: Microsoft Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
Language: English (Regional Setting: English)
System Manufacturer: VIA
System Model: 7VRXP
Processor: AMD Athlon(tm) XP 2100+, MMX, 3DNow, ~1740MHz
Memory: 2560MB RAM
Page File: 73MB used, 4379MB available
Primary File System: n/a
DirectX Version: DirectX 8.1 (
DX Setup Parameters: Not found
DxDiag Version: 5.01.2600.1106 32bit Unicode
DxDiag Notes
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
DirectX Components
ddraw.dll: 5.01.2600.1106 English Final Retail 3/31/2003 08:00:00 253440 bytes
ddrawex.dll: 5.01.260... Read more

A:Computer Freezing

It appears that you have these hardware specs in that old desktop:

Gigabyte GA-7VRXP motherboard

AMD AthlonXP 2100+ 1.73 GHz processor

2560 MB(2.5 GB) of DDR RAM

NVIDIA GeForce MX 440 graphics

Creative SoundBlaster audio


What it appears that you did NOT do after doing a clean reinstall of Windows XP SP1 was:

Not upgrade it to SP3 and then install the post-SP3 high priority updates

Not update the device drivers

Not update Microsoft DirectX 8.1 to 9.0c


Have you opened the case and examined the interior to confirm it's NOT coated with dust and hair and debris?

If it is, it needs to be blown out.

A dirty interior can cause overheating and freezing.


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After using the computer a few times, closing it, and re-opening it, my homepage freezes. What can cause this to happen? should i shut down the computer every time???? thanks for your help.

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(originally i posted this on bf3 forums so im going to paste some of the important stuff ive said)

Its really starting to * me off ever since i started playing dungeon defenders (to pass time by till bf3) i have been getting random and frequent freezes and then there is a really loud and annoying noise playing in my headset ive never had this once and one of the times it bsod'ed why does this keep happening at first i thought it was only while playing that game but now its happening while surfing web

1.my computer case is open and i dont think it should be overheating never had a problem like that for a year

2.i have just done a system wipe and started fresh and its still happening

3.temps check out fine


sorry i didnt check this forum post today or last night but ill go find my case tonight and close it up but i have been playing all day toady i got about 2 freezes so i took my ram out swapped the slots and put them into the other 2 but 1 year ago i had blue screens for some reason and my ram was in those slots so i put them in the onese they are currently in and they stopped but anyway i put them in the*blue screen ones* and all that did was cause a blue screen so i took some ram from my bros almost identical comp (just not same gpu's) and put them in mine all is good but i got 2 freezes with those so and my bro doesnt ever get freezes so im guessing its not the ram but ill try out that case closed although my temps check out fine...but its... Read more

A:Computer keeps freezing

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

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Seem I have at least one problem. After my Norton AV subscription expired, I switched to McAfee. Computer has been freezing since then. Any ideas? Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:59:58 AM, on 12/17/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\brsvc01a.exeC:\WINDOWS\system32\brss01a.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exeC:\Program Files\Kontiki\KService.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exec:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeC:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\Program Files\McAfee\MPF\MPFSrv.exeC:\Program Files\SiteAdvisor\6172\SAServ... Read more

A:Computer Freezing

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you.
I apologize for the delay getting to your log, the helpers here are very busy.

If you still need help, please post a fresh Hijackthis log, in this thread, so I can help you with your malware problems.
If you have resolved this issue please let us know.

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I had gotten my computer in July of this year. Since the day Ive had it, it freezes up anytime I try to use any time of file sharing program. Ive tried changing preferences around, etc etc. If anyone knows what I might be able to do, please help me. Thanks so much!!!

A:Computer Freezing

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i have window vista. On my laptop i plug my internet wire into the USB plug. When i do a sound comes on to show its in, put if i knock it ever so slightly it cuts off and my entire computer jams! I have to switch it off by pulling the battery out and restarting the entire thing!
This problem has only developed in the last few days. It has took me 4 attempts at writing this post.
Please help me, as this computer is well needed for the family.

A:Computer Keeps Freezing

Try a different usb cable.

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Over the past 2-3 days, my computer has randomly been freezing. It doesn't seem to have anything to do with what I'm doing on my computer. Once I just restarted it and left it at the login screen, and it froze, and sometimes it will run for a couple of hours before freezing. I can play videogames that require a fair amount of CPU usage and it won't trigger a freeze automatically and I haven't been able to force a freeze.

My system specs are:
Windows 7 Home Premium
Intel Core 2 Duo CPU E8400 @ 3.00GHz 3.00 GHz
ATI Radeon HD 4800 Series
Kingston SSDNow V Series SNV425-S2BD/64GB 2.5"
OCZ GameXStream OCZ600GXSSLI 600W ATX12V SLI Certified CrossFire Ready Active PFC Power Supply

I ran a full Malwarebyte's Antimalware scan to see if it was a virus or other malware causing issues, and it found nothing.

I also suspected that it was a heating issue. I blew out all the dust that I could from all components and ran EVEREST to check system temperatures, but everything seemed fine to me. Below is my EVEREST read-out:

Field Value
Sensor Properties
Sensor Type ITE IT8718F (ISA 290h)
GPU Sensor Type Diode (ATI-Diode)
Motherboard Name Gigabyte EX38 / EX48 / X38 / X48 Series
Chassis Intrusion Detected Yes

Motherboard 32 C (90 F)
CPU 31 C (88 F)
CPU #1 / Core #1 40 C (104 F)
CPU #1 / Core #2 40 C (104 F)
GPU Diode (DispIO) 42 C (108 F)
GPU Diode (MemIO) 46 C (115 F)
GPU Diode (Shad... Read more

A:Computer Keeps Freezing

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Groan, with impeccable timing my PC has decided to keep locking up just before Christmas.
It's been fine for over a year, but now out of the blue it keeps freezing every hour or so, I try to bring up Task Manager to close it down but it won't appear and all I get is a continuous howl from the speakers, so i have to do a power shutdown and reboot.
Any ideas why it freezes? It happens in the middle of whatever i'm doing such as playing games, surfing, writing or reading email and even in the middle of virus/adware scans.

I'm Win XP Home

A:Computer keeps freezing

It could be anything.

Did you install/uninstall any PC hardware or software before this started to happen?

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My mom contacted me yesterday about a strange thing her computer is doing. It is freezing up. The appearance is that it is in sleep mode, but won't wake up. From what I can tell, sleep mode isn't turned on. I ran a virus scan with no major bugs found (just adware stuff).

I am attaching the system logs and an error dump from last night. Is this an error with hardware dying or a software prob?

She is running XP SP3 with a 2.4GHz Celeron (YUCK!) and 248 Megs of Ram.

Thanks in advance!

(ps. I have her set up to allow me to remote in from my house.)

A:Mom's Computer Freezing (XP SP3)

maybe her cpu cooler needs cleaning causing overheating or perhaps her Power supply is on the blink. run memtest to make sure her ram is not bad too post back with findings and fresults

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I too have a question. Can anyone tell me what I can do to stop my computer from freezing up when My grandson plays a game in Neopets?.

A:Computer Freezing

I've split your query from the thread you jumped in on, we start new threads for new issues here. BTW, welcome to TSG, hopefully we can help you out.

I'll move this over to hardware for the time being, since I suspect this may be an overheating issue.

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Just recently upgraded to an Abit NF7-S2 and an Athlon XP 2600+ Barton.

Ever since I got it up and running, it's been freezing like a SOB. Just at random times it will freeze. Under no load at all.

I had a suspicion that it was the video card, because it always froze playing games, but now it freezes whenever it wants.

My computer won't even turn itself off and give me that "Recovered from a serious error" or whatever, at next restart.


Abit NF7-S2
Barton 2600+
Radeon 9800 Pro (ATI)
512MB PC2700
80GB Seagate Baracuda 7200.7

A:Computer freezing....

Hi and welcome to TSF

Have you reinstalled windows and got all the right drivers in place, along with the windows updates?

Is it any different in safe-mode?


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Hi, well my computer (idk why) just freezes for no apparent reason
Its been happening for the past week.

Here are some instances when it happened:
- watching a movie or listening to music, the sound suddenly just goes (dudududududududu) over and over again
-on mozilla: I am browsing the web and then suddenly the page doesn't load and the computer freezes (installed opera and the same thing happened)
-when I'm afk and there are programs opened like Microsoft open, the computer still freezes

these are what I can remember... Anyway I dont think it's a problem with the driver space because of 52 GB I have about 30 GB free so... idk

A:Why is my computer freezing?

Gateway Laptop Freezing Issues

Hi. I thought I'd make a post here. I'm new to computers-in an IT program right now but still new. My laptop is also freezing which sucks b/c the boogah is only like a year old. I use 1TB has my backup and pretty much keep stuff on there so I don't think it's bogged down w/ to much crap. I have anti virus software. I have a cooling pad I keep it on and I don't leave it on all the time-I do shut it off and do update runs. I have NO clue why it's starting to do this. It was just doing it when I used Facebook but today Itunes wacked it out too. I use Windows Vista on this-I haven't changed what it came with stock. Going to try to do some google.coming for some extra help. Thanks to anyone who can help me also. Ciao.

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