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Computer freezing

Q: Computer freezing


I have been referred here by an administrator from another thread I posted.

I have pasted parts of that thread here (in red) to give you a background to the problem:

A month or two my pc kept crashing and when I tried to reload I got the BOOTMGR IS CORRUPT. THE SYSTEM CANNOT BOOT. I basically turn PC of and on about 20 times and eventually it started working. Sometimes instead of that message it would say THE FILE HEADER CHECKSUM DOES NOT MATCH THE COMPUTED CHECKSUM. This kept happening with more and more regularity until I contacted Packard Bell who advised to restore to factory settings which I did.

PC worked fine for a month after but I have just returned from a weeks holiday and within five mins of turning PC on, it has happened again.

The problem is back in full force. Freezing, clear white screen then when I reset it either:

1. turns starts to load windows buit then resets itself repeatedly
2. Starts to load windows but then gives the BOOTMGR message
3. Starts to load windows but then gives the CHECKSUM message

One time it even said something about a disk not loading - cant remember the exact message, probably because of the descending red mist...

One time the freeze happened I was listening to Spotify and that kept playing perfectly, yet everything on screen was unresponsive (except the mouse cursor).

On the advice of an admin, I ran memory test, HD tests and then Malware. Upon running the malware scan it found this: TROJ_BHO.RKN

An admin advised me to post here and run the DDS and GMER test before continuing on my original thread so here I am.

I have not run the GMER test as I have a 64bit system. After running DDS I realised I had google open. If this is likely to affect the result please let me know and I'll re run.

Anyway here is the text from the DDS and I have attached the other file as requested.

DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.6001.18702
Run by Tom at 18:37:54 on 2011-08-24
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.4094.2141 [GMT 1:00]
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Packard Bell\Packard Bell Recovery Management\Service\ETService.exe
C:\Windows\SysWOW64\svchost.exe -k netsvcs
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Packard Bell\SrvCDEject.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe
C:\ACER\Preload\Autorun\DRV\Fiji Keyboard\ABoard.exe
C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\PACKARD BELL\SetUpMyPC\SmpSys.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\ACER\Preload\Autorun\DRV\Fiji Keyboard\AOSD.exe
C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vp64&d=0611&m=ixtreme_x6618_uk
mStart Page = hxxp://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vp64&d=0611&m=ixtreme_x6618_uk
mDefault_Page_URL = hxxp://homepage.packardbell.com/rdr.aspx?b=ACPW&l=0809&s=1&o=vp64&d=0611&m=ixtreme_x6618_uk
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\IPS\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [SmpcSys] C:\Program Files\PACKARD BELL\SetUpMyPC\SmpSys.exe
uRun: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
mRun: [SmpcSys] C:\Program Files\Packard Bell\SetupMyPC\SmpSys.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [eRecoveryService]
mRun: [F5D7050v3] C:\Program Files (x86)\Belkin\F5D7050v3\Belkinwcui.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
LSP: %SYSTEMROOT%\system32\nvLsp.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{4F4B9878-4A0B-46E6-AC8B-7BEB108ABCC7} : DhcpNameServer =
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
BHO-X64: Yontoo Layers - No File
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\coIEPlg.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [SmpcSys] C:\Program Files\Packard Bell\SetupMyPC\SmpSys.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [eRecoveryService]
mRun-x64: [F5D7050v3] C:\Program Files (x86)\Belkin\F5D7050v3\Belkinwcui.exe
============= SERVICES / DRIVERS ===============
R0 nvamacpi;Nvidia Away Mode System;C:\Windows\system32\DRIVERS\NVAMACPI.sys --> C:\Windows\system32\DRIVERS\NVAMACPI.sys [?]
R0 RapportKE64;RapportKE64;C:\Windows\system32\Drivers\RapportKE64.sys --> C:\Windows\system32\Drivers\RapportKE64.sys [?]
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-8-16 1151096]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20110822.031\IDSviA64.sys [2011-8-23 488568]
R1 RapportCerberus_29574;RapportCerberus_29574;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\29574\RapportCerberus64_29574.sys [2011-8-3 386128]
R1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2011-8-21 52496]
R1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2011-8-21 61200]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMTDIV.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMTDIV.SYS [?]
R2 cpuz135;cpuz135;\??\C:\Windows\system32\drivers\cpuz135_x64.sys --> C:\Windows\system32\drivers\cpuz135_x64.sys [?]
R2 ETService;Empowering Technology Service;C:\Program Files\PACKARD BELL\Packard Bell Recovery Management\Service\ETService.exe [2011-6-16 24576]
R2 ezSharedSvc;Easybits Shared Services for Windows;C:\Windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360 Premier Edition\Engine\\ccSvcHst.exe [2011-6-16 130008]
R2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2011-8-21 870200]
R2 SrvCDEject;SrvCDEject;C:\Program Files (x86)\Packard Bell\SrvCDEject.exe [2011-6-16 600576]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-31 136824]
R3 netr7364;Belkin Wireless 54G USB Network Adapter Driver for Vista;C:\Windows\system32\DRIVERS\netr7364.sys --> C:\Windows\system32\DRIVERS\netr7364.sys [?]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-6-17 135664]
S2 Norton Internet Security;Norton Internet Security;"C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe" /s "Norton Internet Security" /m "C:\Program Files (x86)\Norton Internet Security\Engine\\diMaster.dll" /prefetch:1 --> C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe [?]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2011-7-13 93184]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-6-17 135664]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-21 19968]
=============== File Associations ===============
JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
=============== Created Last 30 ================
2011-08-23 20:22:29 21992 ----a-w- C:\Windows\System32\drivers\cpuz135_x64.sys
2011-08-23 20:22:29 -------- d-----w- C:\Program Files\CPUID
2011-08-23 20:08:30 102400 ----a-w- C:\Windows\RegBootClean.exe
2011-08-23 19:55:09 200976 ----a-w- C:\Windows\SysWow64\drivers\tmcomm.sys
2011-08-23 17:37:51 -------- d-----w- C:\Program Files (x86)\Western Digital Corporation
2011-08-22 16:49:28 -------- d-----w- C:\Program Files (x86)\Astroburn Toolbar
2011-08-22 16:49:27 -------- d-----w- C:\ProgramData\Astroburn Lite
2011-08-21 12:21:14 -------- d-----w- C:\Users\Tom\AppData\Roaming\Tific
2011-08-21 12:21:05 -------- d-----w- C:\Users\Tom\AppData\Local\Symantec
2011-08-21 12:18:34 -------- d-----w- C:\Users\Tom\AppData\Local\CrashDumps
2011-08-16 18:36:06 -------- d-----w- C:\ProgramData\Tarma Installer
2011-08-16 18:36:06 -------- d-----w- C:\Program Files (x86)\Yontoo Layers Runtime
2011-08-14 09:48:08 -------- d-----w- C:\Users\Tom\AppData\Local\Activision
2011-08-06 12:48:08 -------- d-----w- C:\Program Files (x86)\Common Files\Steam
2011-08-06 12:47:58 -------- d-----w- C:\Program Files (x86)\Steam
2011-08-06 12:21:59 78680 ----a-w- C:\Windows\System32\XAPOFX1_4.dll
2011-08-03 19:52:37 -------- d-----w- C:\Users\Tom\AppData\Local\Adobe
==================== Find3M ====================
2011-08-23 20:12:02 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-21 09:00:42 64272 ----a-w- C:\Windows\System32\drivers\RapportKE64.sys
2011-06-24 21:56:19 588472 ----a-w- C:\Windows\SysWow64\ezsvc7x.dll
2011-06-16 21:54:10 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-06-16 21:21:09 575488 ----a-w- C:\Windows\System32\drivers\netr7364.sys
2011-06-16 19:41:40 97792 ----a-w- C:\Windows\SysWow64\vcljpg70.bpl
2011-06-16 19:41:40 91136 ----a-w- C:\Windows\SysWow64\ezUninst.exe
2011-06-16 19:41:40 778240 ----a-w- C:\Windows\SysWow64\rtl70.bpl
2011-06-16 19:41:40 64512 ----a-w- C:\Windows\SysWow64\vclsmp70.bpl
2011-06-16 19:41:40 49152 ----a-w- C:\Windows\SysWow64\ezUPBHook.dll
2011-06-16 19:41:40 268288 ----a-w- C:\Windows\SysWow64\ezSetup.exe
2011-06-16 19:41:40 215040 ----a-w- C:\Windows\SysWow64\vclx70.bpl
2011-06-16 19:41:40 15872 ----a-w- C:\Windows\SysWow64\ezMAPIHelper.exe
2011-06-16 19:41:40 1381376 ----a-w- C:\Windows\SysWow64\vcl70.bpl
2011-06-16 19:41:40 111104 ----a-w- C:\Windows\SysWow64\ezShellStart.exe
2011-06-02 13:22:31 2762240 ----a-w- C:\Windows\System32\win32k.sys
============= FINISH: 18:38:55.80 ===============

Look forward to your response. Thanks.

Preferred Solution: Computer freezing

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Computer freezing

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: A guide and tutorial on using ComboFix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt
Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please post the logs for my review.

Read other 5 answers

I recently built my first PC three days ago...
i7 bloomfield 960 processor
4x4 vengeance ram
crosair hx850 PSU
evga x58 ftw3 mobo
hd 6870 radeon graphics xfx

When I first installed windows it started to work just fine but I soon noticed that it would randomly freeze every 15-30 minutes of use, but not on a particular program or anything. I assumed it was drivers so I installed the latest drivers for my GPU and MOBO and keyboard. It seemed fine again until it started crashing again. I ran a GPU burn test and a CPU burn test it passed both... (I tried runing memtest86+ but it froze at like 12%) Then I tried fixing the registry so I downloaded ccleaner and fixed the registry problems. Freezes continued. I finally decided to re install windows so I did and the problems still continued. I am at a loss of what to do and can't think of anything else.

any advice would be appreciated if not I will bring to a repair shop and have them sort it out.

A:Newly built computer random freezing and freezing on starting windows

Hello Skytri and welcome to Seven Forums. My usual disclaimer: I'm not at expert at anything.

I'm wondering if there isn't a RAM problem. Perhaps one of the sticks wasn't seated properly, etc. You could open Resource Monitor > Memory tab and make sure all RAM is being recognized. Make sure Installed = 16384MB and the Available + Cached + Hardware Reserved is the same amount. (You are using 16GB total, correct?)

Resource Monitor

If Memtest freezes you could try a quick check for a bad RAM module. Install one stick in Slot # 1 (or whichever slot the mobo manual says to use.) Run the computer to test for freezes. Test each of the remaining sticks one at a time. If all 4 sticks work you might want to go through these troubleshooting guides. They are time consuming but many people have been able to isolate their computer problems.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

Read other 2 answers


I'm going to post two different scenarios that happens when my computer needs a hard restart
My computer freezes completely (literally no movement on the screen or anything, it's not slow it's frozen). And an extremely loud buzzing sound comes out of my headphones or speakers.The same thing as above except without the loud buzzing noise.

I saw that this happened to someone else who had both the speakers and the headphones plugged in at the same time. However, scenario #2 just happened to me 10 minutes ago even though I only had my headphones plugged in.

I built this computer six months ago and it's the first computer I've ever built. I assume it's a driver issue but I can't really pinpoint the problem since no BSOD appears on the screen and I have no higher computer knowledge.

I'm attaching the zip file required.


A:Random Computer Freezing - Need to hard restart after freezing No BSOD

Wow, this sounds like the same thing that happened to a friend of mine when his hard drive was failing. Replaced the drive and the freezes went away. Even the buzzing noise.

Also you may need to look at what drivers you may have just install/updated.

Hoping you don't have any failing hardware "Motherboard, video card, etc". Those are expensive

Read other answers


I'm going to post two different scenarios that happens when my computer needs a hard restart
My computer freezes completely (literally no movement on the screen or anything, it's not slow it's frozen). And an extremely loud buzzing sound comes out of my headphones or speakers.The same thing as above except without the loud buzzing noise.

I saw that this happened to someone else who had both the speakers and the headphones plugged in at the same time. However, scenario #2 just happened to me 10 minutes ago even though I only had my headphones plugged in.

I built this computer six months ago and it's the first computer I've ever built. I assume it's a driver issue but I can't really pinpoint the problem since no BSOD appears on the screen and I have no higher computer knowledge.

I'm attaching the zip file required.


A:Random Computer Freezing - Need to hard restart after freezing No BSOD

Wow, this sounds like the same thing that happened to a friend of mine when his hard drive was failing. Replaced the drive and the freezes went away. Even the buzzing noise.

Also you may need to look at what drivers you may have just install/updated.

Hoping you don't have any failing hardware "Motherboard, video card, etc". Those are expensive

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My Computer for the past two weeks and sometimes on and off had suddenly becaame it freeze alot when starting jukebox, or just simple programs like internet explorer, I would highly appriciate someone looking at my log file and replying, Thanks Alot!

Logfile of HijackThis v1.99.1
Scan saved at 7:53:00 PM, on 11/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system... Read more

A:Computer Freezing; Slowing Down. But mostly freezing. I have my HiJackThis! Log File.

I don't see anything in your log or your description of your problem to come to the conclusion that your problem is malware related. When there is malware present there will always be other internet related symptoms like popups or a browser hijack etc...

I will advise you to uninstall Microsoft Anti-Spyware as the version you have is very old and no longer supported. It in now called Windows Defender.

Here are some routine maintenance practices that you should do on a regular basis to keep your machine running efficiently. Go through this now and see if it helps:

Disk Cleanup:


Defrag your HD:


Run chkdsk:

To use Chkdsk, click Start and My Computer. Right-click the hard drive you want to check, and click Properties. Select the Tools tab and click Check Now. Check both boxes. Click Start. You'll get a message that the computer must be rebooted to run a complete check. Click Yes and reboot. Chkdsk will take awhile, so run it when you don't need to use the computer for something else.

Remove unnecessary startups

This should be done through the System Configuration Utility. Go to Start > Run and type in msconfig.
Click OK or hit the Enter key.

Click on the "Startup" tab and remove the check by the items that you have determined are unnecessary. Click "Apply" then "Close"

You will be prompted to ... Read more

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Hello, I'm having an issue with my computer.

My computer has started to restart/freeze up on me. The thing is, it has graphical issues once it freezes/tries to reboot. I get all these lines through the screen, graphical glitches when trying to go through the BIOS, etc. The computer isn't too slow, it isn't acting strange, the only thing that is wrong is the obvious freezing/restarting with graphical lines and glitches once it freezes.

My video card has been going out for a long time(I share a computer with a few people and they seem to think the video card is ok, but I have always seen small glitches in graphics here and there), so I am thinking maybe this might be a problem, given the graphical glitches, the horizontal lines going through the screen once it freezes.

When it hits the BIOS, it sometimes shows these same lines with the screen going mostly black.

System specs are:

CPU - Core 2 Duo, speed I don't remember.

Video Card - Geforce 7900 GT 512mb

Ram - 2GB DDR2

Motherboard - Asus, P5N-E SLI

I got this computer a few years back and I am not one to keep updated with specs or talk about them often, so I have forgotten the speed of the CPU and I do not know if I am missing information for you guys.

Solutions I have tried:

Overheating - I used air to filter out all dust/dirt that might be there to harm the computer, I have plenty of fans in there, etc.

Any and all help will be appreciated, Thank you.

A:Solved: Computer Freezing/freezing/graphical glitchs

If you're getting graphical 'glitches' while in bios, that's usually a good sign that your graphics card is having issues - however, I have seen this happen with faulty ram. I'd recommend reseating the cards (ensure your computer is off and unplugged whilst doing so) and see if that helps

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it used to work fine then about a week ago it started to freeze. i thought it had a virus so i tried to run a scan and it just froze again. i went on it again today and it is still freezing, i ran windows malicious software removal tool and it didnt find anything. When it freezes i have to restart it incorrectly then it comes up with a thing and asks if i want to start StartUp Repair. I do this, its fine, then freezes again and the cycle returns. Please help. I'm really worried.

it is vista. compaq presario C700

also the inbuilt microphone on it doesnt work anymore either if that is related.

A:Computer Freezing Repeatedly and Doing StartUp Repair but then freezing etc.


Personally, I think you should click on the "report" link of your post and ask the moderator to move your thread to the malware removal forum, to be certain that the malware is gone.

Be sure to read


and http://forums.techguy.org/general-security/603619-please-read-before-posting-forum.html

It is possible that the programs you listed have missed a nasty piece of malware.

Be sure to read http://forums.techguy.org/malware-removal-hijackthis-logs/622404-please-read-here-first-before.html .

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ok so recently my pc has been delaying on opening everything, when i open a program like chrome it takes about 5 minutes or so for it to open then when i try open a new tab, it takes about the same time.
when i unlock my pc or when i have to press yes or no to open that program, the sound played for it like 2- 5 minutes later. when i eventually open up a game the audio is fine but when trying to watch a youtube video sometime i dont even hear audio until about 5 minutes after the video has started

i have tried just about everything i can to sort it and nothing has worked. HELP!

A:Computer is Freezing Is Freezing When Opening any Program.

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so I got a computer that keeps freezing up on me. sometimes it runs for hours before hanging, and sometimes it hangs every 5-10 minutes.

I ran memtest and it seemed to freeze up during memtest. the little blinking icon was normal, but the test wasnt running and the commands didnt work.

does this mean that my memory sticks are bad?

A:freezing computer.(memtest freezing aswell)

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hi all im new to techspot,my computer keeps freezing.my friend who built both my last 2 computers has done all kinds of checks,tested hardware n software and pinpointed it to motherboard,replaced motherboard with new ram aswell n worked fine for 3 days then started freezing again then wouldnt boot up.replaced graphics card worked ok for 2 days then started to freeze again then wouldnt boot up,ive just ordered new 1.5tb hard drive if its not that only thing left is power supply,ive also replaced a few of the cables as i had new ones.i must say my friend who is a genius with computers and has worked for numerous computer companys no's wot he is doing and its totally thrown him he's never come across this,its totally random ive even got new 22 inch monitor which someone said it maybe but i didnt get it for that reason my old needed replacing and my partner got me an early xmas present.its so annoying can anyone help please

A:Computer freezing, replaced motherboard still freezing. Help.

Well replace the power supply then...

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I don't know what else to say other than my computer has been freezing and firefox has been freezing lately. I called the manufacturer and he said to restore windows to factory settings, so I did that. Things were great for a week or so, but recently my computer has begun freezing again. It happens pretty frequently. Firefox will also freeze when trying to get it to do very little work, like loading two tabs simultaneously, e.g. My AVS found a suspicious file recently and quarantined it, but still, the freezing has continued. Please advise.

And I do not think that I have a Boot CD

DDS (Ver_10-12-12.02) - NTFS_AMD64
Run by Carly Mergens at 23:41:53.37 on Sat 02/26/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3884.2374 [GMT -8:00]

AV: Trend Micro Internet Security *Disabled/Outdated* {68F968AC-2AA0-091D-848C-803E83E35902}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Trend Micro Internet Security *Disabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
... Read more

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Had the day from hell with my computer, antivirus stopped working and my computer got infected. On safe mode with networking, I ran malwarebyte a couple times, cleaned most all of it out. When rebooting to windows, computer became super slow, like 5 minutes to open a window, etc. I had to force reboot a few times. But then I started getting a screen that demanded a reboot disk. Only one I have is. a windows vista disc. I had windows 7. It won't let me even get that blue startup screen where I can push f keys.
Can anyone give me some advice, or do I need to just get a new hard drive.

A:computer infected , cleaned, bsod, freezing, now computer wants boot disk

The problem isn't the hard drive, it's that you are still infected.
I'm going to ask a moderator to move this thread into Am I Infected so that you can work with one of the expert volunteers there to get your system cleaned correctly.

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I have a HP Pavillion dv9417ca Notebook PC with AMD Turion 64X2 Mobile Technology Tl-56, 2.0G Ram, NVIDIA GeForce Go 6150 with Vista Ultimate 64-bit SP2.

The computer when running slowly makes a ton of noise starting up and running and tends to use more processing. The computer sometimes makes weird noises that aren't normal windows sounds and come from error's. Like intense beeping noises ocassionally. Firefox especially is insanely slow and the longer I run it the more processing power it uses up along with the plugins.exe. Sometimes it will uses so much that it completely freezes my computer. Lately I've also been having trouble starting the computer where it won't even load windows.

I've ran Ccleaner daily and Malwarebytes weekly and find nothing and the problem has been getting progressively worse. I have Avast which updates daily.

DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by bloopertown at 10:51:51.81 on Thu 04/21/2011
Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_24
Microsoft? Windows Vista? Ultimate 6.0.6002.2.1252.1.1033.18.1982.922 [GMT -7:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
... Read more

A:(Vista) Computer freezing, incredibly slow with firefox, sometimes won't start fully on startup [Computer 1]

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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My laptop is a Gateway 450 ROG and it has had this problem for the last week. It will run for roughly 40 minutes, and then (even when small programs are running) it will freeze up. My mouse wont move, no command will respond and i am forced to hold the power button and shut it off.
2nd Problem, occasionally when i turn on the computer it wont boot up. The screen will turn on and stop with a dash blinking in the top left corner, not proceeding to any boot up of any kind, and just recently while i shut it down from this sort of freezing up, little pictures of pixel hearts and dots started appearing until i shut it off. This problem has gone on since i bought this computer from my brother but the pictures havent until this last week .
Here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 4:36:40 PM, on 10/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE ... Read more

A:Computer freezing entirely, odd pictures popping up on screen while computer turns on

Hello snow_yehti and welcome,

Unfortunately, there is nothing readily apparent in this log. We'll run a few tools and see if any malware is revealed.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.


Download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the programOnce you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.

Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on " Recommended actions" and then select " Quarantine".
Under "Reports"Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"

Close AVG Anti-Spyware. Do Not run a scan just yet, we will shortly.

Download and install CleanUp! but do not run it yet. (Not Recommended fo... Read more

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Recently(about 2 weeks ago), my computer started freezing. It happened 5 times already(one of them occurred as I was typing this post). I wasn't doing anything in particular, just using Firefox to browser the web.

3 of the freezings occurred while I was just browsing, 2 occurred while my computer was starting up. No sites in general either, out of the 3 times I froze, I was on different sites each time(all of them are "known safe ones" too like ign.com, wikipedia, etc).

After the latest freeze(during browsing), I restarted my computer only for my computer to freeze again after 3 seconds(screen stayed the same, it happened right after it showed me my memory test). Then I restarted my computer again and it froze before anything showed up(monitor did not detect anything so the monitor did not show anything).
Here's what I have done so far:

1. I used memtest86 and done 3 full tests, no errors on any tests.

2. Did anti-virus and anti-spyware scan on my computer(I used: Avast, Spybot, Adaware).

3. Checked Windows Event Viewer(unfortunately it didn't log anything).

Here's the last things I did to my computer before I noticed the freezings:
1. I downloaded and installed Secunia PSI.

2. I downloaded and installed the latest version of WinRAR and Quicktime player(recommendations from Secunia).

3. I also installed various security patches from microsoft update.

Besides that, nothing in particular.

Also I noticed when my computer freezes, my ke... Read more

A:Computer randomly freezing(computer stays frozen until I shutdown)

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first off, here are my specsAMD Athlon 64 X2 5200M2N-e Asus motherboard2 gigs (1gig x2) Corsair dual channel ramNvidia Geforce 7900 GS 256mb PCI-EWhen I first built my computer and loaded windows, it worked super fast. Now, its slower then my older computer, which I thought was impossible. I mean...This is pathetic. I unistalled AVG cause there was a process running that is supposed to be a Trojan, and a program said AVG was running it. So, I deleted it, was prompted to restart, so I did. It took literally 10 minutes to shut down and restart. At worst, my old computer took 5 minutes. (P4 2.8, 1.5 gigs ram, ATI Radeon 9800). So, how do I fix this? I have a theory its Microsoft forcing people to upgrade by putting out crappy updates. I mean, for my card, the newest driver is dated the beginning of last year...They come out with a new one but its Vista only. Woo...idiots. So basically it started about 3 days ago, aprox. 4 days after this computer was built. I was playing Battlefield 1942, it froze. I tried 5 times, it froze in different spots at different times. I reinstalled. Same thing. Oblivion goes for about 30 minutes then crashes to the desktop. I then hit the window to maximize again, and it freezes. This has happened everytime as well. I also did older games, same thing, but done differently. Battlefield was the only one that froze the entire computer to where i had to manually shut it off.Then today I randomly check my processes, and theres 2 runn... Read more

A:I Need Help...slow Computer, Freezing Games, On A Fast Computer...(possible Trojan)

The first thing which strikes me is that you have 2 anti-virus applications on your computer ( Zone Alarm security suite and AVG Free) Having two anti virus applications running on your PC can give conflicts so I suggest you uninstall one.For the antispyware applications do you have all real time protection enabled?..I first would try Microsoft online test and see what comes up. The freezing can also indicate faulty memory, there for run a Memtest to rule that out.

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Hello everyone - I am a new member of the forum and hope that someone reading this might be able to help me with a problem I have with my computer.

In recent weeks the computer screen keeps freezing with the cursor being replaced by the hour glass symbol. This usually happens after several hours' computer usage - but sometimes it occurs soon after the computer is turned on.

When this happens, I am unable to log off; the computer on/off button does not work when the screen freezes and I have to turn the computer off at the mains.

In order to be able to log back into my broadband internet connection I have to turn the computer and and off twice and then on again .

Sometimes when the computer screen image freezes a message box appears always saying "End programme" (i.e. "End programme - CiceroUIWndFrame" or "End programme - mixer").

My computer runs on the Windows XP operating system.

I changed from Internet Explorer browser 6 to 7 yesterday but the problem of the computer screen freezing persists.

Any helpful advice on this would be much appreciated.

A:My computer screen keeps freezing and I have to keep turning the computer on and off

How old is your computer? Have you ever reinstalled your OS?

What I usually recommend is if your computer is at least a couple of years old and have yet to do a clean install of your Operating System now is the time, especially when it starts acting up =)

Windows XP Clean Installation - Partitioning and Formatting using Windows XP CD

How to format your hard drive and install Windows XP from scratch

Windows XP Clean Install (Interactive Setup)

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Ok this is my first time on this site and i have little understanding of the computer but let me try to explain the problem as well as i can.

Ok most of my games are freezing up during gameplay such as Everquest freezes up for no reason or same for Guild Wars. I think its something wrong with my computer (but no sure the problem) or it might be something wrong with the graphic card. I can telll the difference between lag of a game and the game just freezing up for no apparent reason.

If you need me to say what kind of computer i have or what graphic card i currently have, please say so.

If there is a program that i need to download to help fix this problem, i trust you guys seeing as you know more than i do.

Can you guys please help me out?

A:Computer Games freezing up (think its a computer problem)

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I've had the same computer for about 5 months now and it has been freezing 2-3 times a day. I have tried to reinstalling windows as well as specific computer part temperature. When it crashes, 90% I don't receive a BSOD, but i have had one labeled MACHINE_CHECK_EXCEPTION, I would greatly any input as to whats causing the problem, and how to fix it.

A:Computer freezing


Check in Event Viewer>Windows logs for errors. See if you can identify the cause.

Also, please upload your dmps for analysis. See this article: http://www.sevenforums.com/crash-loc...d-problem.html

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I have a fairly new laptop (WinXP media cener, 2 gb RAM, 1.66 ghz dual core, 160 gb hd) and it freezes a lot. I've done defrags, spyware scans, virus scans, run various utilities including System Mechanic, and nothing seems to change. I don't know if it matters or not, but when it does this, I can still move the mouse, Winamp continues to play, and ctrl+alt+del will sometimes work, but usually it just brings up the task manager and I get the hourglass. I have to say that I do have a lot of processes running and that might be causing something, but I don't know which ones I need and which ones I don't. I can provide a list of them if that would help. I'd appreciate it if anyone can offer any tips that might help. Thanks.

A:Computer Keeps Freezing


If you bring up the task manager, select the processes tab and arrange the list by memory usage, can you post back the ones that are using the most resources.

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Alright, lately my computer has been freezing up. I can't think of anything too drastic that would have caused this. I did have a problem with a hijacking, and I did have to do a system restore last month and had to recover my files. I first noticed it while playing Grand Theft Auto: Vice City. It would let me play for 15 - 30 minutes and would freeze making a high pitched squeal come out of my speakers. In the past few days I've tried to use WinRAR to compress a file only to have my comp freeze at 10%. And tonight I tried converting an AVI to an MPEG and no matter what program I use, Windows seems to completely lock up. Specifically, I'll first lose control of my mouse and then my keyboard stops responding. I just reloaded Windows at the beginning of the year, so I'd like to not resort to that. Any suggestions on what I should do?

A:Computer Keeps Freezing

It could be a few things causing your problem...Is your hard drive full or are there a few gigs free? Are alot of your games/ software cracked? Ram? I would also ctrl-alt-del when you notice this starting to happen and check to see if anything under CPU has a value greater than 90.

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My Dell XPS 8700 keeps on freezing and it doesn't blue screen it just stops i have to do a cold reboot every time it does it. Anyone know what might be causing this and how to fix it?

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Recent thread,notes and scans here;http://www.bleepingcomputer.com/forums/top...ml#entry1558646 Have a random hang problem, cannot narrow it down to any particular event. Perhaps a malware picked from some "less than honorable" website. No error messages appear. I tried having the task manager open to processess, but nothing noted there when the PC freezes. All I can do is unplug and reboot.DDS and RootRepeal files inserted.Note: I had a problem with RootRepeal. When the option to "save" RootRepeal to the desktop, I get the error message; "RootRepeal already exists. Do you want to replace it?" When I click "Yes", I get the error message; "Cannot copy RootRepeal! Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use". I have a RootRepeal icon on my desktop which I cannot get rid of. So, I choose "Run" on the RootRepeal menu and then get the error message: "invalid PE image found". I click OK and then run the scan as instructed.DDS (Ver_09-12-01.01) - NTFSx86 Run by Robert Hoagland at 12:48:33.57 on Wed 12/30/2009Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3061.1981 [GMT -5:00]AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Prog... Read more

A:Computer keeps freezing

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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For the last couple days when trying to type the F key is engaed, key is not stuck.   

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My computer which is a Gateway ZX6900-01E keeps freezing up really randomly. If I leave it to sleep, and when I come back and shake the mouse it wouldn't wake up. It'll just freeze.I even tried pressing Ctrl-Alt-Del but that didn't work either! Every time I start up Norton to do a virus scan, my computer freezes up, so It NEVER gets finished scanning. I'm freaking out because this computer isn't even one year old....

Can somebody PLEASE help me :c


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I was helping out my sister with a problem she is having with her computer. She is running Windows XP and after start up and the desktop has loaded a dialog box pops up with the following message:

specified module couldn't be found

After I clicked ok, the computer froze and nothing could be done. It does not do this in safe mode only in normal mode.

How can we fix this problem with out having to lose any of her other files.

Please help.

A:Computer freezing up

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Every time I start my computer up, it will get stuck on the hourglass when I click anything such as any desktop icons, shortcuts, objects pinned to my start menu, etc., and my cursor will disappear shortly afterwards. It will stay like this until I restart my computer, and doesn't happen when I'm in safe mode. Comp has windows xp. Anyone know what's causing this and how to fix it?

A:Computer keeps freezing?

Being able to boot into Safe Mode is usually a sign of a driver issue.

Also, have you scanned for infections?

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My computer keeps freezing up when I'm surfing the net. If I log off and then back on it's ok for awhile then it does it again. I scanned my computer Trend Micro free online scan and it didn't find anything but cookies. Any idea what to try next? I do have Avg too and it didn't find anything either.

A:Computer freezing up

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I have a cpu I built a couple years ago for gaming....i used it about a month with no problems then it started freezing up while in windows...mouse would freeze every couple minutes....then it would just freeze for a couple minutes at a time and work for only a few seconds at a time...when i would reboot it would not even load up at all......well i was so aggitated i put the cpu up and havent used it...i have another ( the one im on now ) but i want to get it fixed so i can start using it now....any help or suggestions would be greatly appreciated.

A:Computer freezing

Since you built it you'll have the manual.

Tear it down completely, reset the Bios fully, start from scratch cleaning re-applying paste to the cpu/heatsink, building with minimal hardware (floppy, cd/dvd, hard drive, vid card IF necessary).

Get that working and the rest should be easy.

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ECS P4M900T-M2 motherboard
intel pentium 925 d 3.0 ghz (xe) dual core
crosair 2048 (2*1024 ddr2-sdram)
nvidea geforce 7300 le
160 gb maxtor hdd
500w power supply
os; xp pro 32bit sp2

The computer is brand new and keeps freezing up, (mouse and keyboard, no number lock lights or caps lock; can't ctrl, alt and del) belongs to a friend of mine and I have been trying to help resolve the issue all day. First off I updated graphic card driver (latest forceware from nvidia) then I ran all the updates on the fresh windows install. I took the casing off and noticed one of the ram clips was not shut properly, my friend clipped it shut before i could stop him and got the blue sceen of death event id 1003, cat 102 (i think)

Anyway thought that might have solved the problem, rebooted, but a little while later it blue screened again (same code), so took the second ram out. No more blue screens but the system started to freeze again. (nothing showing in the event log)

Them I looked for the motherboard drivers, and found that the motherboard with the lastest bios (08-01-11) should have no problems running the intel processors, but that the motherboard in my friend machine was showing up as 08-00-14, so I flashed the bios with the new update to see if that resolved the issue. The computer booted fine,went into bios and restored default setting (optimal) saved and quit.

However the bios still seems to be showing the old number, although the date and time on the system... Read more

A:computer keeps on freezing

You may not have enough RAM; for games, 1GO is a minimum. Try to Restore System if not re-install Win XP as Update.

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My PC is occasionally freezing,sometimes just for a few seconds after which I get a message about my display drivers failing but recovering (the PC then continues working fine) but other times it stays frozen.This is the one that`s really puzzling me.I have updated my driver software for the onboard graphics card on my motherboard so I don`t think it`s that.Here`s the strange thing.When it stays frozen the only thing I can do is turn the computer off and on again.When I turn it back on again it seems like the auto detect feature on the very first screen isn`t functioning as only half the usual text appears and it stays on this screen a lot longer than normal.However if I remove my memory,turn the computer on so that it beeps a couple of times,turn it back off,replace the memory and then turn it back on again it boots up fine! Any suggestions as to how to remedy this would be much appreciated.

A:Computer freezing

Do u have two sticks of RAM or just one, if you have 2 Try one then the other see if the problems persist. It could also be the motherbaords on board video has failed or even the motherboard itself. If you have a older card that is compatiable i'd recommend you try it out and see if it works. If none of these work try another hard drive if the have one laying around. However don't by any new parts, just test what you can first.

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I know this is an old post but i was haveing a similar problem and i have the same mobo that he does. Not sure if thats the problem or not though. My computer does the same thing it will freeze 10-15 minutes after start up about 50% of the time, no mater what im doing. the mother board is a LANPARTY UT CFX3200 with antec 650 power supply so i really dont think its power that is the issue. It also i running 3 H.D.D pata and a ati x1900xtx for video. Also i have noticed that this setup shares some IRQ's however i know this is not always an issue i thought i would include it.

IRQ18 ALi PCI to USB open host controller
IRQ18 ALi PCI to USB open host controller
IRQ18 ALi PCI to USB open host controller
IRQ19 Radeon X1900 series
IRQ19 Marvell Yukon 88e8053 PCI-E gigabit ethernet controller
IRQ19 Linksys Wireless-G PCI network adapter with speedbooster
IRQ19 ULi SATA/RAID controller (M1575/M1697)
IRQ21 VIA OHCI compliant IEEE 1394 host controller
IRQ21 Microsoft UAA Bus Driver for High Definition Audio

Hope this helps maybe we both will figure out whats going on.

A:Computer Freezing

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I recently spent a lot of money on a new desktop computer. Its an Advent DT2412.

It has a Microsoft Windows 8 64-bit operating system. The CPU is an Intel Core i7 3770 @ 3.40GHZ with Ivy Bridge 22nm Technology. The RAM is 16.0 GB Dual-Channel DDR3 @ 674MHz (9-9-9-24). It also has a NVIDIA GeForce GT 630 graphics card.

I installed Civ5, Battlefield 3 and Silent Hunter 5 when I got home.

When I play Civ5, every 3 or 4 minutes the play freezes for 20 seconds and then it resumes. This continues for the entirety of the game. When I play Battlefield 3 the same thing happens, but the game on occasionally loads up and then it very very slow. I bought this computer to play these 3 games and its made me very disappointed.

I've read various threads on temperature so I download Piriform Speccy to monitor my temps. The four cores vary between 35C and 45C whilst doing normal internet surfing. Other than that I'm not sure what other information to give.



A:New computer keeps freezing.

This could be from your video card. Have you looked at the event log?

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Hello everyone,
I built a PC about a year ago and I've been having freezing issues. It mainly happens when I'm gaming which is why I think it may be a heating issue but I'm not too sure. When it does, freeze, everything locks up, even the mouse. At this point I have to restart by resetting the power. The strange thing is, Its not consistent which just adds to my headache of trying to pinpoint the problem. Any help would be greatly appreciated. (Below is the basic setup)

MSI P6N Diamond nForce 680i Socket 775 Motherboard
BFG GeForce 8800 GTS OC 512MB PCIe w/Dual Link DV
Intel Core 2 Quad Q9450 2.66Ghz 12MB 1333Mhz CPU
Kingston 1024MB PC5400 DDR2 667MHz

A:Freezing computer

And it could be a video card driver issue. Try the following...

1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

2. Download the latest diver(s) for your video card but don't install them.

3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay.

4. Reboot and install new video card drivers.

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Ok....heres the story. I have a Western Digital 40gig ata 100 harddrive. Soyo Dragon MB. Windows 98se. I bought my system only 2months ago. Built it myself.......built a few computers. Anyway, my system started freezinng(mouse froze, keyboard froze) all the time. After startup and after being on the net for 5 min it would freeze. Then I'd restart and it would freeze right after startup, I'd restart then it would be fine. Then a couple days later it would do the same thing but only worse to the point where I'd have to restart it 7 times to get it to run stable. Then it started to do it again only this time I couldn't get it to come up at all. I talked with a friend and he suggested it was the Harddrive so I went out and bought the same drive and returned the old one. Now after owning the new drive three weeks into it it starts freezing again, just like before. I'm really confused and am starting to think its the MB. I really have no idea, just now I popped the startup disk and booted it into DOS I ran scandisk and it reported that the space available on my HardDrive was incorrect and I fixed that, restarted and now I'm typing this message and so far it hasn't froze..... was that the problem or is it the MotherBoard or is it the Hard Drive, I am really confused and upset. Any words or advise would be greatly appreciated. Thank you

A:Computer is Freezing

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Hello , when ever i play .wmv files (video) or play flas games on yahoo.com my computer just freezes ,and i am forced to do a hard boot . I have tried many diffrent sound cards and video cards , and I have reinstalled windows four times now and still have the same error .. Somebody said I should do a hijack this log , well here it is hope it helps ..
Thanks for your time Bud

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:46:01 PM, on 12/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.micro... Read more

A:computer freezing


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My computer keeps freezing when i try to watch any kinda video, any on the internet or videos on ma pc?? it freezes the program but sometimes in a rare occasion, playin videos work....

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Here is a list of what has been freezing my computer:

Kazaa (first instance of freezing). when a song finished downloading, my whole system froze. Norton had detected w32.hllp.handy virus and had some trouble getting rid of it. It repeatedly told me it detected the virus and i quarantined about 15 items. When I went into Norton to look at the quarantined items (my infected files) i deleted them. Was that alright?

Right after this kazaa incident, my computer would freeze randomly, shortly after startup. It slowly got better and my computer stopped freezing. That was a month ago and now most things work fine.

Now my computer freezes when:
Norton Antivirus 2003 full system scans
Mcafee virusscans
(those two were installed at separate times)
online virus scans from norton and mcafee, on their websites.
Played a computer game, froze within 5 minutes of starting the game

My computer is not running slow and I have not had any other major conflicts besides this freezing.
Could my problem be a result of deleting registry entries that symantec instructed my to delete to uninstall norton fully. Or could it be files that handy infected and then I deleted them from quarantine?

Other online virusscans have completed with no problem. But the copy of Norton I installed gives me an error message (4002,517 internal program error) and I have followed symantec's troubleshooting but it has not worked.

Yeah that's a lot to read. sorry. I really appreciate your time.

Dell Dimensi... Read more

A:My computer is freezing

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I can't figure out why ...I ran all the scans and none of them found anything wrong so I don't know what it could be...could someone help me please

here's my logfile

Logfile of HijackThis v1.99.1
Scan saved at 8:32:09 AM, on 11/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
C:\Program Files\antyspy virus\Microsoft antyspy\gcasServ.exe
C:\Program Files\antyspy virus\Microsoft antyspy\gcasDtServ.exe
C:\Documents and Settings\Owner\My Documents\rrrr\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.co... Read more

A:My computer keeps freezing

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This is my first post with this site and I look forward to learning as much as I can and sharing my knowlegde with everyone else. The problem I am having well one of them anyway is PC freezing. Its at random times but only seems to be when playing games :-(. That for me is a big problem. I THINK the problem is that I am using a nvidia chipset and a ATI card but well see.


Asus A8N-SLI nForce4 SLI
AMD Athlon 64 3700+
Sapphire Radeon X1600XT 256MB PCI-E
Zalman CNPS9500 AM2 Heatsink (works great)
seagate 320GB HDD sata2
Western Digital 250GB sata2
Western Digital 120GB sata
OCZ 1GB (2x512MB) PC-3200 DDR400 Dual Channel
OCZ PowerStream 520W SLI
plus 6 fans to movve air around good quality fans

Now I did try and fix it myself but had no luck. It is currently overclocked a bit and temp is at 38C idle and maxed at 45C with load. I have reverted back to stock settings in bois and still deos not help just makes my computer slow. I can not update bois because there is no new ones and I have the latest drivers. My voltage is sitting at 1.47 and is automatic determind by my bois. I have done bench marks with 3d mark 06 and it geos though fine and I can do burn in test on all my hardware fine.

So why deos my games lock up when playing games and not when doing other things? and how to fix problem?

A:Computer Freezing :-(

Hi & Welcome to Techspot!!

What is your video card's temperature? Those X1600 cards tend to run a little hot :hotbounce

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I was just given an older computer and it keeps freezing. When I run the disk cleanup it say I have over 2 million compressed old files. I try to delete them but it freezes to the point I have to reboot. periodically throughout the day it will freeze and I have to reboot again. please help!

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Good Morning Bleeping Computer Community,
I've been having problems with my computer freezing at the most inoportune times. For some reason, when i get up from my computer and leave it alone for a few minutes (eg, i get up to use the restroom, go get food, or leave it on overnight to download a game) or when i restart my pc from stand by mode it simply freezes. I've checked for viruses using AVAST (don't have any), have used CCleaner to repair the registry, and allow spyware terminator to run daily to check for spyware, yet the computer continues to freeze. I'm not sure if it may be softare or hardware issue. would someone be able to help me fix this issue.
Thanks in Advance

A:computer keeps freezing

Have you tried to disable some of your startup files in MSCONFIG?

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My pc keeps freezing and i have to do hard shut downs to restart it and after checking the 3 times it has done it today i got the following reports can anyone shed some light on this for me :-

19/02/2011 15:29 Windows Error Reporting Fault bucket 1633480447, type 5&#x000d;&#x000a;Event Name: MSHTMLLAYOUTHARDASSERT&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: iexplore.exe&#x000d;&#x000a;P2: 8.00.7600.16385 (win7_rtm.090713-1255)&#x000d;&#x000a;P3: mshtml.dll&#x000d;&#x000a;P4: 8.00.7600.16385 (win7_rtm.090713-1255)&#x000d;&#x000a;P5: 0x0028864D&#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;C:\Users\john\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_b1fe3d529dfa1b3013b1119c08cd0499f692_02316394&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 169e3ec0-3c3d-11e0-8dfa-00155838e200&#x000d;&#x000a;Report Status: 0
19/02/2011 15:30 Windows Error Reporting Fault bucket 1520550789, type 5&#x000d;&#x000a;Event Name: RAD... Read more

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for a few moments each and every minute I am getting this error message...

The BrowserProtect service failed to start due to the following error:
The system cannot find the file specified. I tried to fix it but to no avail.

Anyone who has anything to suggest, it would be greatly appreciated.

Thank you,


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I have an HP computer...just got it the past year.
I sign on to my name and the background loads then it freezes up. I guy checked it out for me and said I probably have too much stuff on it and need to delete it. If so, how do I delete it, and what do I delete?

A:Computer freezing up

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Recently A computer I build has been freezing.

It generally runs fine. No lag, or other issues. Video and audio work fine.

It's basically a 1.33 ghz amd athlon processor (I know. old as hell. but remember I built this using spare parts) 1 gig of ram and a 128 geforce videocard. The machine is running xp and i'm on it right now and it runs fine.

However; and seemingly randomly; the computer complete freezes. Not lags, or slows down, it completely freezes state and you'll be forced to start. There is no recognition of this in my program or security logs.

This has given my suspicion of lack of memory, which is why I upgraded from 512 to 1 gig recently. However disapointingly the freezes still occur.

The freezes appear to only happen after expended use of IDLING. I can be playing a videogame and it won't freeze. However if I allow the computer to idle overnight i'll wake up with it frozen.

There is one minor issue I have noticed and that is the fan of the videocard has broken. I was curious if you think the broken fan may be the cause of this? (the videocard gets relatively hot to the touch. But if this were the case why would it freeze seemingly randomly & during idle. Basically; would an overheating card *Really* cause the computer to freeze randomly?)

Do you think the problem is more likely related to driver / hardware malfunction?

Any additional information prior to formatting and reinstalling all drivers would be appreciated.... Read more

A:computer keeps freezing.

From previous experiences i would recommend reinstalling the operating system as self-built systems can cause hardware issues with the operating system installed and sometimes cause the computer to frequently crash. So reinstall the operating system and if this fails to resolve the problem there is likely to be a malfunction in the hard-drive.

Hope this helps

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