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Help! Black Screen NO MOUSE pointer/cursor After Windows 7 Updates

Q: Help! Black Screen NO MOUSE pointer/cursor After Windows 7 Updates

I have a Dell Inspiron 1440 ran sweet before windows 7 update. I don't do the automatic install of updates. I don't remember exactly what all the updates were but I do know that one of them was a windows 7 service pack update. It showed 7 updates that I needed, I only picked the 5 critical ones & did not pick the optional ones. I walked away while it was updating. These are all the things that have happened and I've tried since I updated windows 7 . Comp shut down after updates to restart, its said on screen installing updates...BAM..stops mid way through updates with FATAL ERROR C0190003 applying update operation 5311 (wmplay...)
1) Tried ESC, Cntrl+Alt+Del...nothing, did HARD SHUTDOWN
2) Tried to reboot, BLACK SCREEN NOTHING ELSE, NO MOUSE CURSOR/ POINTER, tried ESC, Cntrl+Alt+Del..nothing again. Had to do a HARD SHUT DOWN AGAIN
3) Found alot of forum posts about black screen with cursor but not without cursor..found 1 that said to take out battery,& unplug, hold down start button on laptop for 30-60 seconds, do not put battery back in yet but plug in and hit start button. Then if all boots ok you can put battery back in. My comp did start to load Dell Logo then SAME FATAL ERROR C0190003 blah blah blah came up, so I know the updates caused whatever it is. HARD SHUT DOWN AGAIN
4) Started Computer again computer went to System Start up Repair by itself, that went on forever & then said CANNOT FIX SYSTEM START UP, HARD SHUT DOWN AGAIN
5) Started computer again, pressed F8, pressed REPAIR YOUR COMPUTER, tried System Restore, says I don't have an saved System Restore Points,WHAT???!! Then it starts Restore & stops with ERROR There was an unexpected error: The system cannot fine the file specified (0x80070002) Please close system restore and try again.
7) F8 again to System Recovery options again, pressed DELL DATASAFE RESTORE & EMERGENCY BACKUP, asks what I want to back up,it gives recommended options for you(pics,videos,files,etc) then makes a backup folder, so when it restores your computer to factory settings it includes this folder on desktop so you can put back after restore. It backs everything I want perfectly,says 100% then says hit next to next step which is to actually restore my computer. It says formatting your partition(GREEN CHECK MARK) then Reinstall your original content then stays on 1% loading for hours...then ERROR 0x4001001300001002 . Can't do anything again but shut down AGAIN!
8) Tried both restores twice with same results
9) Tried F8, pressed Command Prompt to SFC/SCNNOW, has some stuff that doesnt make sense to me(I had looked at screen shots of what it supposed to do) Doesnt say repaired anything, tried SFC/verifyonly that says there is a repair pending to restart & try SFC/SCNNOW again. Restart same errors, can't get to Elevated Command Prompt but my command prompt says at the top of window "administrator" so I believe it is already set to admin.
10) Finally did Dells Self Test on system & its showing hard drive failure of somekind...NOW...I know that harddrives could fail at any time but I think its a little coincidental that it happened right at the moment the updates were installing.

I did read in some forums that windows 7 updates had destroyed alot of peoples video cards, so I'm wondering if anybody else has seen this problem with windows 7 updates messing up their harddrive....also is it possible that it just corrupted something and it could be fixed somehow without replacing my harddrive? Lastly, is there anyway to cancel updates that were trying to install...however remember I cannot load to windows,do any kind of restore, the system won't let me. If anybody knows anything to help me I surely would appreciate it, Thank you.
Oh, also I do not have a repair CD or Installation disk, it did not come with one.

Preferred Solution: Help! Black Screen NO MOUSE pointer/cursor After Windows 7 Updates

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Help! Black Screen NO MOUSE pointer/cursor After Windows 7 Updates

Ok, so I just tried Last known Good Configuration and that did not work as well. I also did something else right now & got this message Cannot open volume for direct access. Autochck cannot run due to an error cause by a recently installed software package. An unexpected error occourred (766f6c756d652e63 3f1)
I have not installed anything remotely recent except Windows 7 updates.
Hope this info is important in helping find a solution.Thanks again for any help you might be able to give me!

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I have just formatted my computer and having a several problems.

First problem is, I get a very slow download speed but a fast upload speed.
(I haven't downloaded my drivers yet but if it happens after driver installation, I'll post a new thread I guess)

The major problem that I have is the "black screen" after windows updates.

I had to restore my computer.

Now, I want to avoid the updates that cause black screen.

Can anyone tell me which one I should not install from my screenshots?

A:Which updates cause black screen with mouse cursor ?


Are you installing all of those at the same time? I have seen suggestions to install the .NET ones separately from the others, although I'm unsure if that is the absolute fix for your issue. I think its worth a try.


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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Turion(tm) 64 Mobile Technology ML-37, x86 Family 15 Model 36 Stepping 2
Processor Count: 1
RAM: 1534 Mb
Graphics Card: ATI MOBILITY RADEON Xpress 200 Series, 128 Mb
Hard Drives: C: Total - 63404 MB, Free - 5148 MB; D: Total - 12256 MB, Free - 38 MB; E: Total - 76316 MB, Free - 29232 MB; H: Total - 1907726 MB, Free - 1415602 MB;
Motherboard: Hewlett-Packard, 309B
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: No, On-Demand Scanner: Enabled
This info above is not for the PC in trouble.
I have an ACER laptop and it all of a sudden went to a blue screen and then tried to reboot to a black screen with mouse pointer only. Tried my win 7 upgrade CD to see if I could repair and it only loads to the same end. No options are asked for.
The blue screen has appeared a couple of times and states a unusable boot sector.
I would like to run a checkdisk but cannot find one to put on a memory stick with a minimal operating system.
Any help would be appreciated. I have tried all the reboot choices, F8, F2 and F12.
I tried to use an old windows XP install CD and when I select install it says a HDD can not be found.

A:Windows 7 black screen with mouse pointer

Welcome to Tech Support Guy
This info above is not for the PC in troubleClick to expand...

so may I presume then it is totally irrelevant, insofar as it has no relationship whatsoever to the computer with the problem

Now the next question is -
On the Acer that is the problem
What please is the full model details
Which operating system is installed Windows 7 as an upgrade from the original and if so which windows 7 please
What happens when you try and boot to F8 advanced boot options please
Why would you attempt to install XP if it is 7.

I am sorry I cannot follow what OS you have
Did the blue screen have any message in otherwords was it a BSOD = Blue Screen of Death

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I have a Dell laptop that boots to a black screen with only a mouse pointer.
OS - Windows 7 HP 64b
This is what I have done so far;
I have run both the onboard and PCDoctor diagnostics (purchased the professional version) All hardware has passed.
I tried to do a system restore, but it failed because it was unable to extract a file from the restore point (malware file), so I removed the hard drive and mounted it in my Linux machine, and manually copied the 5 hives from RegBack to system32/config and put the ones that were origionaly there into a backup folder.
This allowed me to boot to the desktop, where I ran MalwareBytes and found 4 traces. After removing these, it is again booting only to a black screen with a mouse pointer.
Safemode produces the same results.
I cannot access Taskmanager by any means, right click does not appear to work.
I am able to mount the registry offline and the HKLM/Software/Microsoft/WindowsNT/Winlogon apears to be all correct; Shell is Explorer.exe
Explorer.exe is located on the HDD in the proper places.
I am very comfortable working in the registry, and with Windows in general, however I am stumped on this one.
Another set of eyes on this would be appreciated.

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Help! I have tried many things and have not come to a solution. I do not want to reload my system if i do not have to

Here is a software installation log diagnosis I got from "startup repair"

error code 0x490

System files integrity check and repair.

When I attemp to do this thru Dos it says there is a repair pending so i cannot commence with sfc.

A:Windows 7 black screen with mouse pointer before logon.

you can perform a sfc in a command prompt from a win 7 oem cd. all win 7 cd's have the option to repair. it does not force a re-install, rather you will get options to perform a restore from a system restore point, cmd prompt, mem test, and a restore for a win restore partition. (created at oem or by win pro/ult)

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We are facing issue with few of users that if they login to any system with their respective AD user accounts they are getting a black screen with the mouse pointer for first 5-10 minutes.

Client System OS: Windows 10 Pro.
AD Server OS: Windows Server 2012.

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I hope i am writting this in the right thread. I decided to lend a hand to my friend since his pc is having some issues and he isnt too good with computer. But I ALSO NEED YOUR HELP.

So its a Sony Vaio PCG-5G3L laptop, running I believe on Windows XP if I am not mistaken.

The windows starts and loads to a black screen where I can only see a mouse pointer, whch moves but nothing else. My friend not being soo good in computers has not changed any component in the computer. He just told me he started his laptop one day and this is whats going on


A:Windows starts to a BLACK screen with MOUSE POINTER

Hi -Try this fix from Prevx Here and see if this helps -Thank You -

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I currently have a toshiba laptop I am running windows 7 home  here is whats happeningI turn it on and right after i get the windiows logo the screen is black with the mouse pointer in the center of the screen i am able to move the mouse but nothing happens  ctrl alt del does nothing.I started in safe mode with the exact same results.   I tried  "last known good configuration "  same results black screen with a mouse pointerI tried the windows 7 recovery disks it asks me to boot from cd dvd i hit any key and the cd rom spins it then seems to start loading up but after the logo appears the same black screen comes up.from what i can see i cant even reformat and install clean ( i have all my dtat backed up so i have nothing to lose )Ps. i can hit f8 and get in safe mode i can also get into bios but as soon as windows seems to start loading i have the black screen and mouse pointer no matter which modes i am in.Can anyone give me a few ideas on what to do next?

A:windows 7 black screen with only the mouse pointer showing

In the end i fixed the problem  I put the windows 7 repair disk in started the computer and again got the black screen with only a mouse pointer just happens i left the room came back apprximately 2 hrs later and the screen was displayed. i started the repair and it literallly took 4 hrs to run just clicking next took 10 min to respond.   in the end though system repair did the job.seems to me that this all started after i did an update.   my system is still sluggish atm but im working on that now hope this helps you

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I have a lenovo laptop, it has windows 7 premium x64.
i took out its hhd and then put it back in but it boot to black screen with mouse pointer. i also try to run repair from the installation CD but it only stake to windows logo and it stays like this please help me

A:Windows boot to black screen with mouse pointer

Hello and welcome Francina - have you tried safe mode yet? If you can get into safe mode try these


http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option2 if necessary
Now just as a matter of curiosity why did you remove the hard drive? and when you did was it dropped or exposed to strong heat or any other types of physical stress as they look fairly rugged but in actual fact can be easily knocked out of alignment or the read / write arms bent.

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Ok, so the problem is that this computer refuses to boot it is in some kind of sleep mode after it boots with black screen nothing works so i have to press once power button to go to sleep than press it again so i can see the mouse pointer with black screen(this is the only path i am able to hold shift and reach recovery mode) , so far i tried refresh i got message this computer cannot be refreshed same goes for reset and when i tried system restore it said no restore points added also safe mode does not work - SO i guess failed update to 8.1 or something worse i tried also sfc /scannow repaired something but no help(run it 4 5 times to make sure) I can't tell what kind of Samsung model is cause while i type here i am running chkdsk /r on windows partition also i can't lift it cause the case is broken and the owner has created some stand that holds the laptop so i will guess series 6 or 7 , any clue on what to do next will be appreciated. (there is f4 factory recovery that prbably works but if there's a chance to save data easily than copying 300 gb to external disk via ubuntu.

Also ran Hdat2x for 30 minutes no hdd errors.

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My hard disk has bad sectors and I have encountered blue screen a few times

Today I start my PC and at the point where the windows login screen (the screen where it ask user to enter password to login Windows 7), the whole screen is black, I could only see my mouse pointer.
There is also one time after entering the login password, it just stay at the screen that display the text [Welcome] and the turning circle loading forever.

Q1 What can I do now?

Q2 Is there a way to save some of the files that are inside the disk? (maybe unplug the disk and put into another PC, or access through DOS ?)
Example of files I want to save
C:\Users\[windows username]\AppData\Roaming\Mozilla\Firefox\Profiles\
C:\Users\[windows username]\AppData\Roaming\Skype\

A:Unable to login to windows, black screen with only a mouse pointer.

The best way is to plug the HD into another PC or a USB drive dock and pull the data that you want to save from the drive.

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My computer (Dell Dimension 2350 running Windows XP SP2, no new hardware or software added in years) turns on, asks me if I want to 'Start Windows Normally', 'Last Known Good Config' and 3 different Safe Modes. It doesn't matter which one I pick, it always starts the Windows splash screen, then goes to a black screen with my mouse pointer (which I can move, but cannot right or left click). Also, the keyboard controls don't seem to work, no ctrl+alt+del, nothing (though if I press shift 5 times it gives me the beep atleast letting me know the keyboard is working). Safe Modes do something a little different, but end up in the same place as the other modes. Safe mode will hang on Mup.sys for a long while before it goes to the black screen with the mouse pointer.

I have pulled off the user files (pictures, documents and so on) while connecting the drive to a different computer and making it a slave. Also while it was connected to the other computer, I ran MalwareBytes on it. It found a trojan on that drive and cleaned it up. I thought that may be it, so it booted the hd as a master in it's own box. I still get the same thing as before (black screen with mouse pointer).

I made a BartPE boot CD and booted the computer to that. I ran a chkdsk on it then restarted with a normal boot. I still got the same black screen and mouse pointer. I booted with BartPE again and checked to see if Explorer.exe existed anymore. It was there.

Now I am stuck. I ... Read more

A:Windows Splash to black screen with mouse pointer...Mup.sys hang

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I have a Satellite P850/040

I tried to start it up and was taken to the "Windows Error Recovery" screen. I tried both "Launch Startup Repair (recommended)" and "Start Windows Normally" options. Neither worked!

In the "Advanced Boot Options" I have unsuccessfully tried the following options:
Repair Your Computer
Safe Mode
Enable low-resolution video
Last Known Good Configuration (advanced)
Start Windows Normally

Stupidly I have not run a back-up of my files for 6 months & cannot afford to lose some of them.

Does anyone have any suggestions? Or should I send it off to a Toshiba Service Repairer (there is not one available in the town I live in)? Thanks

A:Satellite P850/040 - Windows 7 Black screen with White Mouse Pointer

> Stupidly I have not run a back-up of my files for 6 months & cannot afford to lose some of them.

Two options:

*1)* You would remove the HDD from the notebook, and would use an external 2.5? USB to SATA enclosure in order to connect this HDD to another computer. In such case you should be able to get access to the HDD and to rescue the files.

*2)* You would boot the notebook using Live CD like Linux Live CD or an WindowsPE Live CD. Google for that to get more details.

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My windows Vista Ultimate won't boot up, it only shows a black screen and white mouse pointer after the loading part, right before the windows logo circle appears glowing.... i also tried booting from the vista dvd but right after loading files screen another error shows up "windows has encountered a problem communicating with a device connected to your computer" " status:0xc00000e9 info: an unexpected I/O error had occurred"....... btw all this happened after the chkdsk utility cheked my disk for about 2 hours say "replacing invalid ID with default ID for file ###### for file 9".... how can i work this out?? also, safemod shows me the same black screen with white mouse pointer.... help please!!

A:Windows Vista won't boot, black screen and white mouse pointer only

Are you sure that is the error message ? ? 0xc00000e9 i didn't find many results on...
Was chkdsk interrupted before finishing ? ?
SATA drive or IDE ?

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Hi All,
I have problem with my laptop that has windows vista, as I am able to boot in safe mode and see my desktop screen, but if I try to boot in normal mode after entering credentials

I get the black screen with mouse pointer

Note:The system came with vista pre-installed  and did not include boot disk.

I tried following two options successfully ,but no luck when I boot in normal mode getting black screen with mouse pointer.

By restarting  the system,and holding the F8 Key until a black screen menu appears.

a) Startup Repair

I got the message startup repair could not detect a problem

b) System Restore
Even tried this option (System Restore option in safe mode)
Any help would be appreciated

A:Windows VISTA Home - Black Screen white mouse pointer

If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed
To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean
Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process
of elimination to check which application is causing this behavior.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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I recently repaired my installation of Windows XP Home. I ran the repair because I downloaded a virus or some malware that deleted a bunch of systems files and somehow blocked me from visiting many websites, including antivirus sites and Microsoft.

After I successfully repaired Windows, activated it, and logged on for the first time I tried to install Malwarebytes to get rid of any remaining problems from the original virus. When I tried to install Malwarebytes, I got a message saying the Windows Installer was loading for another program, so I cancelled it and tried runnign the setup file for Malwarebytes again. Then my computer froze and I was forced to do a hard power off. Now when I start the computer it goes through the initial Windows logo loading screen and then it goes to a black screen with a mouse pointer that I can move, but there are no options to click, and none of the usual keyboard hotkeys have any effect. I can successfully boot Windows using Safe Mode, but I'm not saavy enough to know what my options would be with that. I tried using the Run > sfc /scannow command, but it apparently doesn't work in Safe Mode.

Please help if you can. I'm almost ready to completely reformat and start from scratch, but I'd like to be able to save my data and settings if possible.

A:Windows XP Home Boots to Black Screen with Mouse Pointer after Windows Repair

idk if this is a problem but:

my computer does this is i have a rather full HD it just takes a while to load.

how long did u leave it before restarting (the black screen)?

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Hi all, I haven't recently built a new pc and it was all working perfectly fine until today, I was on my desktop and noticed a small button next to my main power button on my case (Fractal design define r4). I pressed it and it reset my pc (turns out it was a reset button, lol), the issues is, when I booted my pc back up, everything seemed fine at first but then I noticed the purple 'welcome' login screen which is different from the usual blue logging in screen that you get. At the point where I should have been taken to my desktop, a black screen appears with nothing but my mouse cursor. I can move the cursor around but that's about it. I can still access my bios on boot and I can access my task manager using control, alt + delete. I managed to get my pc running on safe mode using the task manager to run my msconfig, however I do not know what to do from here as I'm completely clueless what resetting my pc actually did and am unable to make amends. I have uninstall ed my graphics card drivers but that was not of use either.

Any help would be greatly appreciated as I am completely stuck and clueless as to what I should do next to resolve the issue. Thank you in advance.

System specs:
CPU: Intel I5-4440
GPU: Asus gtx 970 strix
Motherboard: asus z97-a
Case: fractal design define r4
SSD: revodrive 350
HDD: seagate 2tb

A:Windows 8.1 black screen with mouse cursor

Hi, Use the enclosed link and at that page, read the information about how to get this screen to come up on your computer....

Then, first try Using Last Known Good Configuration

You may first have to take the computer out of safe mode by undoing the msconfig work- I think you know how but here is some reference information on UN-doing the safe mode boot


Let us know if setting the Last Known Good works for you to boot normally.

Usually, a couple of restarts will get you going.... to Normal Mode

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A few nights ago I came home to my Win 7 64 bit desktop frozen in a busy state. Windows was running, but the cursor was indicating busy and the computer was locked up. After 10 minutes of waiting for it to respond (hitting Ctrl+Alt+Del or Ctrl+Shift+Del had no response), I did a hard reboot (held down power button until the computer restarted). When the computer booted back up - I saw a "Resuming Windows" screen rather than "Starting Windows." Windows did load, and while everything appeared to run fine (Start menu would open and cursor was okay), no programs would open after clicking on them, and task manager would not appear. Fed up, I did another hard reboot. This time, Windows did not boot. The Windows 7 logo appears, gets very dim, and after a while a 0xed (Unmountable boot volume) BSOD appears and the computer restarts.

The fun really begins when trying to launch Windows Setup, any of the three safe modes, or last known good configuration. In the safe mode scenarios, safe mode never loads (gets hung up while loading drivers). For last known good configuration, I get the same BSOD. The really interesting part is Windows Setup. Windows setup loads (you see the loading bar), and then goes to a black screen. After a while (15-60 minutes), a cursor appears on the screen. You can move the cursor around - but that's it. Ctrl+Alt+Del has no effect. I've left the computer on for 24+ hours at this point - nothing else happens. I have a separate Windows... Read more

A:Black Screen with Mouse Cursor in Windows 7

First, I know next to nothing about computers. If there is a possibility you problem is virus or malware related, would you not be chancing spreading this to the alternate computer? Just a thought, and like I said... :-)
Good luck, I am having a similar problem (check my profile for topic source) you might see the suggestions someone listed there?

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Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

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I am trying to install Windows 7 on my Toshiba Satelite L300D laptop from USB boot. The laptop is running Windows Vista which crashed. I changed the boot order, to boot from USB first, but after showing "Windows is loading files" and "Starting Windows" screen, when the Welcome screen should appear (that one which shows when you want to install Windows 7) only mouse cursor pointing to the middle of black screen is shown. I can only move the cursor, but nothing else works.

This same problem appears when I want to boot Windows Vista, that is installed there, when it should show "Welcome screen" to log in, only black screen, which I described above appears. I have read that this should be BSOD (black screen of death). I have tried many options, that I have read about, but nothing helped. I know that Windows Vista OS, which is installed there apparently crashed, but I have no idea, why I cannot run the setup of new Windows 7 on it?

Thx for help!

A:Black screen with only mouse cursor on it - Windows 7 instalation

Back up your files, unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into Win7 installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here.

At first installer screen Press Shift + F10 to open a Command Box, type:

SELECT DISK 0 (after confirming Windows 7 target HD #)
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7. The steps are the same for retail.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.

If you're using WIn7 Upgrade version you'll need to leave the key blank during install, then afterwards do the quick ... Read more

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Hi there, Windows 7 system recently froze on me when I attempted to move a large folder to a USB harddrive. I was not able to close the file window so I decided to shut down my PC with the regular Start -> Shut Down.

Now when I try to turn on my computer, after the "Starting Windows" and the Microsoft flag it goes to a pure black screen with just a mouse cursor (movable), no keyboard commands or right clicks work (eg. ctrl+alt+del does nothing).

I tried booting into safe mode, safe mode with network, they all do the same thing after the "Starting Windows" screen. Tried booting with my Windows 7 Pro 64 bit installation disc as well and went into start up repair - no problem detected. Tried system restore and it went successfully, however after clicking restart the same thing happened again!

This is really driving me crazy, could some one please help me out? I really don't want to reinstall Windows and lose my files (since I can't even get into any form of Windows interface I am not able to do a repair install).

Thanks in advance for any suggestions!

[Update]: something strange just happened now - after quite a long time of wait the Picture with a user name underneath it does show up! However when I clicked on the picture to try and log in, the computer automatically shut down and restarted...does that help? Lastly I am really lost now as I just tried booting with my Windows 7 installation disc and NO restore points show up anymore as opposed to ... Read more

A:Windows 7 Pro 64 bit black screen with mouse cursor only on boot up an

Use System Restore and restore to a previous point.
Update all of your Drivers and get all Windows Updates.
If this doesn't fix things, then you're going to have to backup your stuff, wipe the hard drive, and reinstall Windows.

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I have a problem with my dell inspiron n5110.After the windows logo, it appears just a black screen with a mouse cursor. Could someone please help me?

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Today, my computer won't boot properly. The bootup process successfully makes it past the BIOS POST, past the black Windows splash screen (with the blue progress bar), and past the blue Windows "Welcome" screen.

After the Welcome screen, my screen goes completely Black. However, the mouse cursor arrow remains visible. The only thing I can do is a Ctrl-Alt-Del to pull up the Task menu.

The same Black Screen problem also occurs when I boot into Safe Mode.

Fortunately, I am able to successfully boot into "Safe Mode with Command Prompt". From there, I can launch explorer.exe and run my anti-virus, which finds no viruses.

I loaded the Repair Console and ran MBRFIX. MBRFIX said that there appeared to be a problem with the MBR and I allowed it to re-write it. I rebooted; ran MBRFIX again, and it reported the same problem...hmm...

Within Safe Mode/Command Prompt, I can see all of my programs and data files..

Any thoughts on how I should proceed to diagnose and fix this Black Screen problem?


A:Windows XP Black Screen with active mouse cursor

If you can boot to safe mode with command prompt, then it seems to be some type of driver that is preventing you from loading windows correctly. If you didn't recently install a new device or update any drivers for installed hardware, then boot to safe mode and check the event viewer for any system errors. If you are not familiar with the viewer, you can find it in the control panel under administrative tools. It can be pretty good tool for troubleshooting errors.

You could try running sfc /scannow from the run command, once you boot to safe mode with command prompt and then load explorer. This will search the windows installation and prompt you for the cd to reinstall any missing or corrupt files.

Also, you could try the repair option with the windows install cd. You go thru the same steps as an install, but should be prompted with two options: to repair the current install or install a fresh copy.

Good luck, hope this helps solve your issue.

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Hello guys, sorry if posted in the wrong section.
I have a problem in my dual boot machine.
I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap).
Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.
These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.

Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options.
One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.

Thnx for the patient hearing
And the help which ... Read more

A:Windows 8 stuck at black screen (with mouse cursor) after

In order to repair this, you will need a windows 8/8.1 installation disc, or a set of factory restore CDs from your computer manufacturer. You cannot use a windows 7 boot loader on a windows 8/8.1 only installation. They are simply not properly compatible.

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Hello, I have a Windows 7 G62 Laptop. I get past the logo screen, but before it lets me log in, it gives a black screen with the mouse cursor, but I am unable to even move the cursor. Thank you!


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A few days ago I turned off my dell laptop and everything seemed fine, the very next morning I turned it on and and everything seem ok, until it went passed the welcome screen the screen turned black and just the mouse cursor appeared and it just doesn't go passed that it stays in the black screen with the cursor, I'm able to get in in safe mode and I sis a complete virus scan and malware but everything was clear, I tried system restores but i don't have the disks for it and it says that it is required, I tried restore point but i forgot to create them i was wondering if there can be any other way to fix this.

A:Windows 7 Fails to start: Black Screen with mouse cursor

My laptop just had same problem. couple of hours ago.

What i did was I press f8 when windows were starting up and then I clicked on "Repair system"

Afterwards man options came like system restore, memory diagnostic etc. I clicked on Command prompt then type this command without quotes. "chkdsk /f /r C:"

This command will do chkdsk and repair any hard drive issue. My laptop seems working for a moment.

Running Chkdsk on Windows Hard Drive - YouTube .

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Hi everyone, I know it's not a blue screen, and I'm sorry if it's not in the good section. But I really need some help and ideas ^^ I posted this topic on AMD forum

My computer (HD 6870 ; I5 2500k ; windows 7) is having some annoying trouble: when I boot, I get a blackscreen (but with some light switching (backlight I guess ?)) after the windows logo. I have my mouse cursor and I can BLIND type my password, then I hear the sound of windows starting. But I still have a blackscreen.

I don't know if their was any driver update, I was on holidays, my friend using my computer and he didn't notice any changes, he doesn't know if their was any auto update (he didn't do any manual update).

Anyway, I uninstalled AMD driver, got my graphic card in vga mode and it boots fine.

I did many "clean" uninstalls for AMD driver (by software menu in windows, with the clean uninstall amd software, with DDU,both in safe and normal mode)

Nothing changes, still get a black screen with mouse cursor.

I tried installing other driver version, i got a whql one for 2014 (13.2 I think), same problem. I tried with many drivers, same problem all the time.

I tried installign drivers manually (by device manager) and with amd setup. I tried custom installs and full installs.

My windows was up to date.

I tried sfc /scannow, no errors.
In the end, I tried a clean WINDOWS install. So I formated my ssd and re installed windows and ..... Still the black screen when I install the newest AM... Read more

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Hello, my problem started when I realized that my email account was hacked and sending out random messages to my contacts. From there, I ran MalwareBytes. It found like 18 files and deleted them. After that, windows would not start in normal mode.
From Bleeping Computer I downloaded the Farbar recovery scan tool used it and then ran it again to fix. Computer worked fine until I tried to download Norton Security. Now I back to the same black screen.
What should I do now?
Here is the Farbar log.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10-03-2013 01
Ran by SYSTEM at 13-03-2013 23:14:05
Running from G:\
Windows 7 Home Premium  Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [TouchORB] C:\Program Files (x86)\TouchSettings\TouchPortalOBR.exe [155752 2010-11-12] (Acer Corp.)
HKLM\...\Run: [TouchPortalV3Launcher] C:\Program Files (x86)\Gateway\Gateway TouchPortal\TouchPortalLauncher.exe na [438376 2010-11-30] (Acer Corp.)
HKLM\...\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [12858984 2011-09-19] (Realtek Semiconductor)
HKLM\...\Run: [THXCfg64] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64 [25600 2010-09-14] (Creative Technology Ltd.)
HKLM-x32\...\Run: [YouCam Mirage] "C:\Program Files (x86)\Gateway\Gateway TouchPortal\YouCam\YCMMirage.exe" [136488... Read more

A:Windows will not start -- black screen with white mouse cursor only

Greetings anhunt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

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just been given a pc that has the above happening.

Done a google on the subject and it seems to point to either the mobo or the HDD or the last installed driver.

But I can do a system restore to the 28th of october and it works fine for a couple of reboots then it does the same thing.

I ran the inbuilt check system the pc has and it didnt find any issues with hardware.

I have avast running, malwarebytes running and have run rkill.exe all with nothing found.

The PC is only 2 years old.

There has been no new installs of any software or drivers, and the owner says it was closed down 2 nights ago and took 15 minutes or so to shut down.

and since then it has started up once ok then locked up and started displaying the fault.

Im quite happy to back up the customers files and do a full reinstall as a last resort, but if it then happens again I need to be able to tell him what if anything is faulty.


just found a thread that says avast can cause the issue, this would make sense as it auto updates after the system restore.

im going to disable avast for now and see if it clears the issue.


So I ran safemode and disable avast as a service, and the pc booted up fine.

BUT...when it loads the desktop and the starts to load the various things in the system tray the desktop flickers and then it starts again building the system tray icons.

reenabling the avast service causes the issue to return so this is most definate the culprit.

Im going to do a... Read more

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Windows Vista 32bit sp2(Main OS)
Windows 7 SP1 32bit(secondary OS)
Intel C2D E8400
Transcend 4GB Ram DDR2
Sapphire ATI 4770 HD
Seagate 250GB
WD 160GB
I was facing this black screen with the mouse when I logged in.Then after surfing the net,I found it is called the Black Screen of Death.I tried the Prevx fix by accessing the explorer.exe through the Task Manager.Nothing Happened.I tried 3-4 times.

I have tried registry Fixers and cleaners.Still nothing happened.
Whenever I click on My computer which I have accessed thru explorer.exe.It shows That explorer.exe is not associated with any program and I need to provide a program thru Default Programs.

I tried a registry fix called explorer.reg from the net.Nothing Happened.I tried the SFC /scannow command from the Command Prompt with Administrator privileges.I showed it could not fix all problems.It just changed my logon screen to the default blue one.

I also tried the Repair Install as given in your forums.But it showed that my Windows is more recent.I have attached the compatibility report as PDF.I think its because I have Win 7 SP1 installed.
Then I tried to remove SP1 form the updates.I couldnt do it by any method starting from the Installed updates page...then through Command prompt and also Disk Cleanup to remove the Service Pack Backup files.It is always showing an error of corrupt files or something.

I have tried accessing it thru Safe Mode and also Last Known Good Configuration.It still shows Black Screen with only mo... Read more

A:Black Screen with Mouse pointer!!!

I got something similar to that once and I had absolutely no idea what to do. The way I got around it was by restoring the system from a system restore point, which thankfully a program I installed made just the day before so I lost almost nothing. I don't know if your problem is exactly the same, but the system restore point worked perfectly for me. Press F8 or F5 (Can't remember which) as Windows starts to get to the options menu and choose system repair, and there should be an option for system restore on the options menu it will provide. Sorry if this doesn't help, then I got nothing except maybe putting the HDD in another computer and backing up important files that way, then doing a clean install of Windows.

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Hello all I am having a slight problem whats going on is that my computer will not boot, it gets to the windows logo then it goes to a black screen where i can move my mouse but after about 5 secs it restarts on its own it does this in all safe modes and in regular mode. I tried doing a system repair but it said that it could not fix start up i tried a few fixes i seen around the net but none of them work, i tired hitting shift 5 times on the black screen, i tried to hit ctrl alt del it didnt work i tried system repair from hdd and the win 7 disk and neither of them work someone please tell me you can help me out because there is no way possible i can lose my information
(I have learned my lesson about backups trust me i have.)

to anyone that can help me i will give 1 million dollars(in my dr. evil voice)(not really giving out a million dollars but i will give a million thank yous)

A:Black Screen w/mouse pointer

Hi! hardheaded, welcome to 7F

Try this:

It might not completly cure it, but it should at least get it to a point where you can get back into it.

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Im having problems loading windows XP on a Dell Inspiron laptop E1405.

It will boot and load windows in any of the safe modes.

But trying to load windows normally it will go from the XP LOGO window to a black screen with nothing but the mouse pointer.

In Safe mode I have already used PC Tools Spyware, Spybot SD, and SD FIX to remove all the trojans and malwares the computer presented.

I can not make a system restore since the PC was packed with trojans, after removing everything that the programs show, I am still unable to load windows normally, it will do the same as in th ebeggining. XP logo into a Black screen with nothing but a mouse pointer.

Can someone Help Me please.

A:Black Screen with mouse pointer

Run chkdsk in Safe Mode.Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After it?s finished it will restart into Windows automatically.

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I am working on a Dell Inspiron 570 4GB RAM, 300GB HDD, Win 7 Home Premium X64 which gets a black screen after log in screen with active mouse cursor.
Computer does boot into safe mode!
I have tried everything in the book and nothing seems to work. I could use some help.
I have tried the following:
1- Uplugged and drained power from computer, reseated HDD, RAM, cables, etc....
2- Performed System Diagnostics and test via the boot sector + memory test. (all passed)
2- System Restore and Last known good configuration.
3- MBR Repair via the Recovery Disk, Ran chkdsk /r and sfc /scannow
      chkdsk returned: The first NTFS boot sector is unreliable or corrupt. Reading second boot sector                 insteasd, and resumed the rest of the chkdsk operation. After it finished it also mentioned that the 
      MFT mirror is corrupeted<<<<<ATTENTION or MFT is missing or something. I am sure this has       something to do with this. 
      sfc returned no errors.
      fixed MBR fixed boot and rebuilt BCD
4- Virus Scan and removal of some Junk and a Severe Threat Virus with: MalwareBytes, Eset, Rkill, Windows Safety Scanner, Malwarebytes Anti-Rootkit, all came out clean in the second round of scans.
5- Install and uninstall video driver, updated driver ATI Radeon.
6- Explorer.e... Read more

A:Black Screen, Mouse Pointer after Log-In

Have you tried creating a new user profile in Safe Mode and logging into it? 

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I'm using MDT to deploy Windows 7 to a variety of different hardware models. For the most part, it works without any issue. Today, I was deploying to a Dell OptiPlex 9010. When the deployment finished, there was nothing but a black screen and a moveable
mouse cursor. No errors, or anything. Rebooting the machine brings one back to the black screen. Safe Mode does not load. Where should I start to look for answers as to why this happens? I've successfully deployed to other 9010s before.


A:Black Screen with Mouse Pointer

Startup repair ? 
Arnav Sharma | http://arnavsharma.net/ Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

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I have recently bought a new computer with the nvidea gtx 295. It worked perfectly for about a week, then when I was installing direx x 9.0 or something (which didn't install completly). When I restarted my computer, it started the little orbs but then when there is usually the log on screen it just shows up as a black screen with a fully functional mouse pointer but nothing to click on. I have no clue what would of have caused this. I did install a system mechanics program that did some weird typing in white on a black screen before startup and my sector 5 ram (2 sticks of 2gb) was running at about 78-83 percent while running borderlands and 50 percent while running just explorer and other windows. Is that a normal percentage? Please help for I have no clue how to fix this problem, I'm pretty sure it was
the gpu but really have no clue. Now I have a 2000 doller brick.. Poop. Please help for this is muy frustrating seeing as a just bought this rig. Thanks for reading

A:Black Screen! With mouse pointer only. Help!


Turn off pc. Remove tv and any 2nd monitor. Leave only 1 monitor attached and nothing else.

Boot to Windows.

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Recently my computer has not been loading windows 7 up intill the login screen. I get to see the little circle color things swirl around with the "Loading Windows" text, but were the login screen usually appears, I get a totally black screen with a movable mouse pointer. It is a brand new rig with 4g RAM (2g sticks) and I am running the 64 bit version but wounder if this is causing the problem. Also when I try to do a system restore using the windows disc, I must first go into the settings (by pressing DEL on start up), then set my bay drive to boot first rather then my SATA to get the "Press any button to boot from disc... " prompt. Otherwise windows will ignore the disc. However when I load the disc and try to go into restore points, there are none to choose from.... I have no clue what to do and am willing to just install windows complelty again ext. Please help!

A:Black Screen with mouse pointer. Help!

Quote: Originally Posted by Need Help

Recently my computer has not been loading windows 7 up intill the login screen. I get to see the little circle color things swirl around with the "Loading Windows" text, but were the login screen usually appears, I get a totally black screen with a movable mouse pointer. It is a brand new rig with 4g RAM (2g sticks) and I am running the 64 bit version but wounder if this is causing the problem. Also when I try to do a system restore using the windows disc, I must first go into the settings (by pressing DEL on start up), then set my bay drive to boot first rather then my SATA to get the "Press any button to boot from disc... " prompt. Otherwise windows will ignore the disc. However when I load the disc and try to go into restore points, there are none to choose from.... I have no clue what to do and am willing to just install windows complelty again ext. Please help!

When you go into the Install CD Recovery Options try selecting Start-Up Repair. Let it do it's "magic" and then reboot. If it hasn't worked, then run it three times. If it still doesn't please report back.


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Hi, im a bit of a noob when it comes to computers but will try to explain my problem the best I can. I have a Sony Vaio laptop which runs with Vista and last night was playing a game when the game froze followed by the computer so I had to force the computer to shut down holding down the power button. When I tried to reboot it asked me to either start in normal mode or in startup recovery, but both options both lead to the loading bar and then a fully black screen (no mouse pointer). I then tried to run in safe mode, of which gave many lines of code but keeps stopping at the same point in which a blue screen flashes for about a second then it restarts itself.

Vista was already built in so I don't have a CD to try other methods of rebooting and I REALLY don't want to restore because their's alot of work related files I need to get back. PLEASE can anyone shed some light on my problem.

A:Black Screen (No Mouse Pointer)

Against rules to double post. I wll help you with the post that you originally made.

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I received warning that my fans arent running one time and I shut down computer checked fans, everything worked perfect again. My younger brother was playing WoW on that computer for several days after that warning came out and one day he couldnt turn on computer. He claims he didnt do anything (which I highly doubt).
Windows Vista startup screen goes up and when it should show me the desktop and icons i get BLACK SCREEN with mouse pointer...
I first cleaned computer from dust - Same problem
Tried Last Good Known Config. - Same Problem
I tried to open it in Safe Mode and it worked... There I did System Restore couple days back before and still Same Problem
In Safe Mode I disabled all unknown Startup Programs and still Same Problem

So if anyone has any ideas how to fix this, please help me i dont know what to do anymore...

My OS is Windows Vista Home Premium, and if you need other computer specs just ask...


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My laptop didn't reboot wen i restarted it.. so i decided to recover using the recovery disk.. But wen it reached the last cd, the recovery failed. So i decided to choose to delete all files.. after formatting, wen I reboot it appears, BOOTMGR missing. so I used windows 7 cd installer, planning to reinstall my OS.. i restarted, reboot on cd/dvd, then "windows loading" appears.. after that black screen with appears.. wmouse pointer appears.. what shall I do with it? can anyone help me please? thanks.!
Laptop: toshiba A665
OS: windows 7 home premium

A:black screen with mouse pointer

Hello confused , welcome to Seven Forums!

If you deleted the Toshiba built in Recovery partition this may not work, have a look at the information box below but also have a look at this tutorial at this link below for another idea and be sure to post back with any further questions you may have and to keep us informed.

Clean Install : Factory COA Activation Key


Toshiba Factory Recovery

Be advised: this erases all data, and reloads all factory default software. Be sure to back up all your important personal data beforehand!

To access the Toshiba recovery partition, power off the laptop. Hold down the 0 (zero) key and turn the laptop on. Keep holding down the zero key until the TOSHIBA logo appears, where you should start tapping the zero key repeatedly.
Stop if the unit beeps or when the TOSHIBA logo disappears. The screen should flash ** HDD RECOVERY MODE ** for a split second, then load the Toshiba recovery program right from the hard drive.

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Ok so I'm working on an older computer running xp and a 160gb hdd. I decided to upgrade the system, and built out a new case, mobo, cpu, ram, and 500gb hdd.

Usually I just clone the old drive to the new one, stick it in the new box and uninstall old drivers then install the new ones. This time it didn't go so well.

The original computer had a virus on it yesterday. I don't know which one, but was told malewarebytes removed it. Today before cloning it, it scanned clean and operated. After the clone I put the new hdd with the old image into the new box and it goes past the windows xp splash screen to the black screen after, and hangs. The screen is black, with only a mouse pointer visible.

I booted in safe mode with the same result. The last thing that flashed on the screen was loading the mup.sys file, then screen goes black and mouse pointer!

I have tried scans with malwarebytes, combofix, avast.
I have tried putting the new drive back into the old computer and it still boots up there. Just not in the new computer.
I have tried chkdsk /p/r which said it corrected an error. I have done the fixmbr and the bootcfg. No change with anything.
I ran windows repair. no change. Ran windows repair from a different cdrw. no change.

This is feeling like an issue with the drivers but how can I remove the old drivers without being able to get into safe mode?

Also the old computer is no longer accessible to me.


A:black screen with a mouse pointer

also to make sure it wasn't an outright hardware issue, I put in a new hdd and loaded a fresh copy of windows (no image) and it loaded and booted up just fine. Something is in the image I'm working with

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I am posting to this forum because I saw some other posts of the same problem. I am not sure what the cause is, but I am hoping someone can help me.
The problem is when I try to boot up my computer, it enters the Win 7 start up screen, shows the Win 7 logo and then goes to a black screen with an over-sized mouse arrow. I can move the arrow around on the screen (low res) but that is all I can do. There is disk activity for a while, then that stops and I need to power off the machine.

From the Windows boot menu I can go to F8 and run any of the options. However, all Safe modes and Normal boot mode go to the same black screen with mouse pointer. I cannot go to a restore point (says it cannot find any). Repair computer will bring up the Win 7 repair options menu, but none of the options fixes the issue. All my hard drives seem to be fine. I ran chkdsk on all of them.

I have a triple boot system:
  1) After Bios, Grub loader starts to choose Windows or Linux. If no choice made, auto-chooses Windows.
  2) In Windows boot, choice is between Win 7 or WinXP. If no choice is made, auto-chooses Win 7.

My problems started when my video card (NVidia GTX570) apparently failed while I was loading some updates to a few programs. I started getting BSOD with error code 0x490 (unspecified changes to system configuration) and a crash in nvlddmkm.sys (stop code:0x116). I replaced the video board with an older video board (NVidia 8800 GTS) and am now ... Read more

A:Win 7 boot goes to black screen with mouse pointer

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I have a Sony Vaio laptop with licensed Windows Vista Home Premium (64-bit).

Yesterday, it crashed and is only displaying an error message,
File: \Boot\BCD
Status: 0xc0000034
Info: The Windows Boot Configuration Data file is missing required information

According to this document, Error message when you start Windows Vista: "The Windows Boot Configuration Data file is missing required information", I have to repair my computer.

I have three recovery disks only but not original Windows install disks.

I insert the first recovery disk. Laptop reads the disk and displays the options to choose.

It gave me two options
1. Start VAIO Recovery Center
2. Repair Windows Vista (64-bit).

I choose the default hilighted option #1.
Then it displays "Windows is loading files" message and then
a progress bar and "Microsoft Corparation".

After this nothing happens. All I see on the screen is the mouse pointer but the screen itself is blank (blue/black).

For hours and hours, nothing happens.

Are my recovery disks also bad? What options I have now to recover/repair?

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I have a Dell Inspiron laptop that had a defective 250G SATA Hdd. I installed a new 250G SATA Hdd, proceeded to install Vista Home Premium, it begins the Vista install, reboots (as its supposed to), begins completion of install, and at some point after this the screen goes black and there is only a white mouse pointer (that does move around) and I have left it sitting there for 24 hours and no change. Help!

A:Black screen w/ white mouse pointer

When starting the computer, use Safe Mode and see if it'll boot properly then.

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Hello all
I've been having this problem since I installed Vista 64 a couple of weeks ago. After the status bar finishes during boot, I get a 20 second black screen with mouse pointer, then the windows logo and everything is normal. After trying everything I could think of I found a post on guru3d.com that suggested it was my Logitech G15 keyboard. I did the fix and the problem is cleared. Just figured I'd pass it along. The grammar isn't perfect but I left it original. this might work on other USB keyboards as well.

This is for people with a logitech g15 keyboard and windows vista. People with this keyboard will have a long delayed black screen just before entering windows. I have a found a fix for this it is very simple to fix, and you will now notice no delay in the transition between windows loading and windows desktop screen.

First open Device Manager, then goto View and change it to Devices by Connection. Then follow the tabs from x32/x64 PC to PCI Buss then in One of your USB Host Controllers will a tab called Generic USB Hub then goto into USB Human Interface Device, there should be two items inside there HID Keyboard, HID complaint, you need to right click on the HID Keyboard Device and Update Driver software, click Browse your computer then Let me Pick then pick HID-complaint Device then you should have two HID-complaint Device in that tab and now its done, restart and notice the difference. hope this helps

A:Black Screen with mouse pointer during boot

Hi Hamltnblue, welcome to the board.

Thanks for sharing. However, it must have been my bad cold that I got a head ache trying to follow your instruction and failed.

Thanks anyway.

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ok... this happened the first time a few days ago, I booted up like normal, clicked on my user name to log in, came back 5 minutes later with my coffee.. black screen with mouse pointer.

so, ok.. I hold down the power button, and do a complete shutdown.

I reboot normally and hello desktop.

now, today, I boot, click on my user name, come back with my coffee.. black screen with mouse pointer. so... I try something different, I drop it into standby by closing the laptop's lid, wait till I've got the blinking front power light that says 'standby', then open it, click my user to unlock, and desktop.

I've researched this on the net and the causes run the gamut, I can confirm no driver, hardware or software changes have been done since last month when I updated adobe flash.

I have run multiple antivirus scans, spyware scans, and subjected the machine to a complete scan with malware bytes, all results come up clean.

I'm confused here as to whats going on...

A:boot to black screen with mouse pointer

Go to search by the start button
type event viewer
go to adminsitrative and look for errors about that time.
To me sounds like it might be the graphics card/driver

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Was on my computer no problem this morning (it an HP envy 17 touchscreen) got on this afternoon and turned it on, got the HP logo with thinking wheel underneath it for a out 10 mins then it goes back to sleep. When hit mouse to turn back on, black screen with only mouse pointer visible. I have done a hard reboot several times. Tried to press all the keys I have found to try (f11 etc...) and nothing happens. Plugged into another monster and just see the mouse still but black screen still. PLEASE HELP!! I don't want to take it to a shop and be out of work for a week or so if someone else out there can walk me through fixing it. Thanks!

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