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blank list in "Select updates to install" Windows Update

Q: blank list in "Select updates to install" Windows Update

I noticed that when some Windows Updates arrive the list in "Select updates to install" is blank! See the attached screenshot. What to do?
After system restart the list comes back but after next Updates it vanished.
OS: Windows Vista Home Basic 32bit, SP1

Preferred Solution: blank list in "Select updates to install" Windows Update

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A: blank list in "Select updates to install" Windows Update

Install SP2 standalone version and all hotfixes.If it don't help
observe your system for a while on clean boot How to perform a clean boot procedure to determine whether background programs are interfering with a game or a program that you currently use

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Hi everyone,I'm using Windows 7 x64 (final RTM build). A few days ago I've started to have problems with the Windows Update control panel. It doesn't show me the description of the updates I've downloaded. It's very annoying!I've taken a screenshot so you can see it:screenshotAre there any hotfixes yet?Kind regards.

A:Windows Update "select updates to install" screen is blank

Hi. I had the same problem and contacted Microsoft for help.On a remote session they runned MicrosoftFixit50202 and the problem is for now solved.http://go.microsoft.com/?linkid=9665683Hope this help.

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My desktop PC, Windows 7 64 bit. My current security updates will NOT update. I've tried doing one at a time that doesn't seem to work. I haven't downloaded out of the ordinary recently, so I don?t know what?s going on. Any suggestions?

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My desktop PC, Windows 7 64 bit. My current security updates will NOT update. I've tried doing one at a time that doesn't seem to work. I haven't downloaded out of the ordinary recently, so I don?t know what?s going on. Any suggestions?

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To whomever can help:

I was given a computer for my daughter. It was JUST installed with Windows 7 home Premium sp1 when we got it. When I have tried to check for updates, it gets stuck- even if I leave it for hours & hours, it still continues to "check for updates" (& I have very fast internet). I have ran microsofts windows update troubleshooter, but it still does the same thing. Please help.

Thank you for your time & assistance.

Dell Vostro A860
Windows 7 Home Premium (clean install) sp1

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I have a Windows 7 x64 machine that is permanently stuck trying to install the same update.
I have followed various posts off of MS websites to rename SoftareDistribution etc. but none have helped.
HAve tried
1. Boot intoClean Boot Mode and try updating again.
2. Run the Microsoft Fixit and see how it works.

How do I reset Windows Update components?

3. Try System Update Readiness tool by referring toWhat is the System Update Readiness Tool?.
4. Run
System File Checker tool and see how it works.

The WindowsUpdateClient log posts the error 0x80070bc9

CBS log has the following:
2012-09-22 15:09:44, Info                  CBS    Session: 30251211_3937697323 initialized by client WindowsUpdateAgent.
2012-09-22 15:10:49, Info                  CBS    Session: 30251212_293967167 initialized by client WindowsUpdateAgent.
2012-09-22 15:10:49, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386,
Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, Distribut... Read more

A:Windows Update loops with a "Restart your computer to install important updates"

Thanks Alex
I had already tried the steps in the post you linked.
In the end I have had to reinstall Windows 7 over the top (keeping all settings) and this has fixed the issue with Windows Updates.
It is frustrating that I could not find a solution as I do not like glossing over the issues without first finding a solution but unfortunately it was not my pc and time was against me.
Thanks for all the replies.

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So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

A:Can't click on "Check for Updates" "Windows Update settings" on Start

.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

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Hi everyone, I think I've got a fairly tricky problem here.
I just finished installing Windows 7 Pro (SP1 included) x64 on my laptop. Pretty much the first thing I did was go to check for updates. This was taking forever, and upon looking at the resource monitor, it appears that svchost (you can just which services
it's hosting) was hung at %50, or one CPU core. No HDD activity to speak of, just a process spinning its wheels.
I've tried multiple troubleshooting steps, from running the Update readiness tool (Which didn't find anything wrong), resetting windows update using multiple tools, running an SFC (which said the system was in perfect condition), and of course rebooting
several times in between.
Checking the CBS log file, there are many lines reading "Failed to internally open package. [HRESULT = 0x800F0805 - CBS_E_INVALID_PACKAGE]". Windows Update appears to soldier on past that however, where it apparently reads out its last cached package
(successfully it would seem) then stop dead. When I net stop wuauserv, the log seems to mention TrustedInstaller a few times, then that's about all the interesting information I can gather.
The WindowsUpdate.log file is not terribly helpful either; just before the hang it says "PT: Synchronizing extended update info", then it lists off a ServiceId and Server URL. Nothing after that!
Any help would be greatly appreciated!

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Hello guys,

I don't know what I did, but nothing happens when I click on those two things in the search bar:

View image: wtf

I reinstalled Windows a few hours ago, and IIRC pressing those with the mouse lead somewhere. Now when I click on them, it does nothing. I have to type in "Settings", so I can click on the actual Windows App. Then I can navigate to those settings. IIRC those results were "clickable".

Can somebody help?

Thanks in advance!

A:Can't open "Windows Update Settings" or "Check for Updates"

Hello iamnewhere,

If you like, here's a Windows Update shortcut to use for now until hopefully an update will sort it for you.

Windows Update Shortcut - Create in Windows 10

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I'm trying under "Windows Update" to click on "check for updates" however when I do that I get message
"windows update cannot currently check for updates, because updates on this computer are controlled by your system administrator"
I am the admin on the PC however this PC points to a In-office "WSUS server" to normally get its update
Is there a work around to this that I could add to my local group policy or registry?
I have been under Group Policy Object Editor -->Computer Configuration --> Administrative Templates -->
Windows Components --> Windows Update
but seen nothing that would allow to override this error
Any suggestion(s) would be most appreciated

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I bought a Dell XPS 15 (9550) with Windows 10 and so far everything have been good, except that I keep getting empty updates from the Dell Update-app. 
I have installed these empty updates ("0 updates are ready to install") many times but they never stop. 

Today, I got this message: "73 updates are ready to install", which got me a bit worried. 
What can I do? 

A:Dell Update - Empty updates "0 updates are ready to install"

I'd suggest you uninstall / reinstall Dell Update. Type Settings onto [Cortana] search box, click on Apps, and then uninstall Dell Update. To reinstall: expand Application in the link below, and then Dell Update.
Support for XPS 15 9550 | Drivers & downloads | Dell US

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As the title suggests, every time I open "turn windows features on or off" the box stays blank no matter how long I wait. I have tried several things and have searched for quite a long time for solutions, but to no avail. The things i've tried include; everything in the following - FIX Blank or Empty List in Vista Turn Windows Features On or Off (OptionalFeatures.exe), sfc /scannow, reg delete HKLM\COMPONENTS /v StoreDirty, and making sure Windows Modules Installer is running and set to manual. I'd appreciate any help and suggestions, thanks!

A:blank/empty list in "turn windows features on or off"

Is your windows install disk legit or one of those prepatched / preactivated from the torrents?

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Why do we get the option "Windows Updates. Important updates are available. Go to PC settings to install them" on the logon screen? Need to remove this option but without altering the update functionality. We are using SCCM for windows update.
Can you help how to remove it by GPO or any other option for large scale systems (5000+). At present the user cannot install the updates as it has been restricted. Attached the screen shot also.

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Hi! I've been having this problem and noticed that since 2013 there had been this problem. I'm not sure if this was solved?
I get this annoying message since the last 3 days when I turned on my computer:
"Windows Update needs your help" notification that appears after 30 days of no windows 8 updates?"

I've tried the trouble shooting route and the first 2 times it worked, but it came back again the third day. I had to go to services.msc to remove the Windows updates to stop the annoying "Windows Update needs your help" notification or it won't
stop and I won't be able to access my computer.
Please advise.thanks

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The title pretty much says it all. I stopped receiving automated downloads of Windows 7 updates in Dec 2016 (even though my system is checked for receiving automated updates). I went to Windows Catalog and found updates released after Dec 2016, downloaded
them, and when I try to install, the infamous "searching for updates on this computer" pops up and does nothing. I can't even cancel it. I have to right-click on the program line at the bottom of the screen and exit it that way.

Any suggestions as to how to proceed?

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I've tried some solutions to this rare situation and nothing.

I mean the following:
By the way, I've noted that:
1.- In 'View-Choose Details' window, there is "Name" option only (may be this is normal):
2.- But, in 'Tools-Folder Options' window, in the 'View' tab, option "Always show menus" (normally in "Files and Folders" section, second position) has disappeared!:

I didn't pressed the "Restore Defaults" button because I think this is for other purpose, isn't it?

So, I don't know what to do... I wonder someone of you may give me a hand to solve this...
In other words, please help me!

Thanks in advance,


A:Windows 7 "Check for updates" window appears in blank!

What solutions did you try? Did you do a sfc /scannow operation? Have you run a complete virus and malware scan? Have you read this?

Solution: #elementModuleHeadertext# Windows update

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I'm clean installing Windows 7 Pro SP1 64 bit on some Dell Vostro 3560 laptops, after installing the drivers I run Windows Update, it detects 200+ critical updates, downloads them and nearly installs them all before I get "Failure To Install
Windows Updates - Rolling Back Windows Updates" and they roll back.
It's been two years or so since I've clean installed Windows 7, is there some prerequisite that's required now that I'm missing?

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I'm honestly not sure how to word this correctly with the right terms or what topic this should be under, but I'll give it my best effort.

So I noticed a few weeks back that when I tried to install the game 'Warframe,' that when I ran the installer, the "Select a Folder" box/window was just completely blank:

Short video showing what happened:

And if the video didn't work:

Opening the installer >

Pressing "Run" >

Pressing "OK" >


Basically, that was my problem at first. Then I realized, whenever I tried to import a picture to my online photo editor (Online Photo Editor | Pixlr Editor | Autodesk Pixlr) I didn't have the folder shortcuts on the left. And the same went for when I had to choose where to download a specific file.

So right away I understood that this really was not an installation problem with Warframe as I had thought immediately, but a problem or a corruption in my Windows files. I don't know how to fix it, if someone could please help and reply, that would be great. My PC specs should be under my profile, I'm not sure, this is my first time posting. I've searched the internet and used my decent Google skills, but no related topic had shown up, so I'm guessing either this is a rare problem, or I'm using incorrect terminology when Googling.

And another thing possibly noteworthy, this PC is a custom build my dad gave t... Read more

A:"Select A Folder" window BLANK when installing

I looked at some of the related articles and found the solution:
A sfc /scannow in a cmd window - SFC /SCANNOW Command - System File Checker

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I am looking for a script to disable the annoying Windows Update notification.
For a single PC I can go ahead and turn the message off in the Action Center.
Any help with registry edit?

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We work on a domain that uses Symantec Management console to administrate our patch enviroment. We have windows updates disabled. But our Windows 8 machines get this message once a month

"Windows update hasn't been able to check for updates for the last 30 days"

Just wondering if anyone knows which GPO to use to disable this setting as I have been unable to find it.

A:How to disable the windows update message "Windows update hasn't been able to check for updates for the last 30 days"

You can turn off the message by GUI in Control Panel\System and Security\Action Center, in the right pane, click "Change Action Center settings", then untick the "Windows Update" option.

For GPO, you can disable all balloon notifications:
User Configuration \ Administrative Templates \ Start Menu and Taskbar\Turn off all balloon notifications
Or remove Action Center icon itself
User Configuration\Administrative Templates\Start Menu and Taskbar\Remove the Action Center icon
And I haven't found a GPO to turn on\off a specific message mentioned in the action center, but the setting for the message is related with registry key under
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Action Center\Checks
but the value under the key is binary, hard to control, if you have interest, you can export the key from a preference pc, then deploy the GPO via
User Configuration > Preferences > Windows Settings > Registry

 Yolanda Zhu
TechNet Community Support

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I double-click and get "search" instead of "open"--only when I click a disk, like Hard Drive C: or Floppy A: or CD F: and so on.

It didn't used to do this, so I must've inadvertently changed some setting somewhere, but darned if I can find it now.

Any ideas?

A:Solved: On the "my computer" list, I double-click on disks and get "search" instead of "open"

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The message "Working on updates 12%" has been hanging on the screen for the last 12 hours on my desktop pc.

I had the same problem, though at a different point in the update process, with my laptop.

I had to abandon the update on my laptop and reinstall.

Do I have to go through all that a gain with my Desktop?

I'm very frustrated and thinking of reverting to Windows 7.

Does anyone have some suggestions to correct the stalled update procedure.

Many thanks

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I had Windows Update automatic checking for updates disabled, (with the necessary services for Windows update enabled). The last update was sometime back in February of 2016.

After manually activating Windows Update Windows Update was still running after 30 minutes. I then quit Windows Update and was going to wait till a later time to activate again.

However, after running some system cleaners I tried to activate Windows Update which produced an error message. IIRC the error message indicated a program and parameter was required to run Windows Update.

Current Windows Vista WindowsUpdateagent Version is 7.6.7600.256 (Vista x64).

Quite a while back I manually fixed Windows Update after it stopped working and has been working correctly up to now.

This time instead of a manual fix I tried to use MS fix-it program, However MS's current link to download the Fix-it program is not an exe file but a .cab file, uncertain why MS currently has a link to a .cab file instead of an .exe file?

Anyway instead of attempting a manual fix I found a MS windows update agent installation for Vista 64-Bit. After re-installation using the Windows Vista x64, windowsupdate exe file version 3.7.xxx Windows Update now displays a window with options stating that "Windows is up to date". "There are no updates available for your computer"

If I select "Check for Updates" Windows Update continually runs for over 30 mins without any results.

I was thinking of a... Read more

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I have this X53U Asus laptop running win7 home premium x64. I have a problem when I reboot the laptop after installing the windows updates. Everything is fine, the "configuring windows update.. 30%" message is fine.. but right after the shutting down message is done, the laptop goes into a "fans still spinning, power button light is lit, but nothing on screen" phase. To get out of that phase i have to force it to shut down, holding the power button. When i boot up after that, the windows updates are successful.

Did this happened to someone here?

I'll provide infos on demand.


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My "view windows update" page is blank w/ the exception of one update run yesterday.

Originally I ran the Update Fix-it Tool and that is what wiped my history. I ran the Tool again and but it didn't recover my history.

My "Installed Updates" page is intact showing everything that successfully installed.

Any help?

A:win7 "view windows update history" blank/missing

They are still on the PC.
Mine did the same thing back in January.


My bad.
Click the yellow circled link in left picture and the right window will open listing all the updates.
Clicking "View Update history" in left column towards top of left picture gives just the recent ones after reset or Fix it Tool.

My first update in this list is dated Sept. 1, 2010 when I installed Win 7.

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Windows continually fails to update this module:
Update for Windows 7 for x64-based Systems (KB2952664) -I have retried over and over, it continues to fail.
Error in windows update is:
Error: "WindowsUpdate_00003701" "WindowsUpdate_dt000"
So far there has been no solution provided.

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Hope you can help me with this issue that im having. Im using Aspire 3610 portable. Ive recently noticed this weird looking icon that is in my program files that has "no name" but it only point outs to "Desktop" so I tried removing it suspecting that I might have just added it by mistake but it keeps coming back. that happened just when I installed Adobe photoshop CS from my backup disc so tried uninstalling the program thinking that it might be corrupted or something still no go the icon still present. so format the NB using the recovery console from the NB itself reinstalled all security including my AV Nod32(updated), Ad-Aware, Spybot SD and Hijackthis which did not detect anything so everything seems working fine since I installed Cyberlink power DVD. So went looking for the shortcut in the prog files but to no avail the "icon" still there... so back to the same issue all over tried deleting it still doing the same stuff which comes back after. tried uninstalling the program still the same. Ive read a thread here which basically is the same but he was having problems with Real player. Since I dont have real player in my system I guess its not the SW itself whose having the issues...I guess?? Any help would be appreciated...

A:Desktop icon labeled "blank" keeps reappearing in Program files List

HERE's MY HIJACK LOG: If anyone can check to see if somethings weird please do... THANKS
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:15:55 PM, on 5/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\PowerKey.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\OSDCtrl.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Program Files\Acer\eRecovery\Monitor.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\Nawras Internet-E220\Nawras Internet-E220\Mobile Connect.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Lavaso... Read more

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I have just done a reinstall of the OEM Windows XP installation, and it kindly offered to install WGA for me. I declined, as I don't want that spyware on my computer, but when I unchecked it from the update and checked the "don't offer this update anymore" option, I now get a big yellow banner at the top of my Windows Update screen saying;
"IMPORTANT! You've Hidden Important Updates. You've asked us not to show you one or more high-priority updates but your computer might be at risk until they are installed."Is there any way to get this "reminder" hidden?

First of all, it's kind of shady of them to call this an "important update" and claim that WGA has anything to do with my computer being at risk, but secondly, if I've asked to not be shown it anymore, why do they think it's any better to show me a big banner-ad reminding me that I've asked not to be shown it anymore? Jeez!

Thanks for any assistance.

A:Any way to hide "you have hidden important updates" WGA nag banner in Windows Update?

Description of Windows Genuine Advantage (WGA)

It's pretty basic. The core of it is, they are a company that sells computer Operating System software and don't want to be ripped off. And to prevent rip-offs from updating beneficial security and other support they provide FREE, they require you run the WGA.

That isn't unreasonable.

Don't like it? Get Linux or whatever.


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i noticed that recently i haven't been getting my regular windows updates and now when i click on windows update via the control panel, it takes several minutes to load and then when it finally does, it comes up with a red x and the quote above in the
title. I tried opening windows defender as well and it said that it was turned off. i click turn on and it gives me a timeout error after about 2 minutes: 0x800705b4. One thing to note is that i recently got a virus on my computer about 2 weeks ago. According
to AVG it is gone but i have my doubts. i manually downloaded the Microsoft security essential definitions too because it wasn't updating for use and it is now working. The scan is currently in progress but i don't think ill find anything because i did the
same thing with AVG. I tried multiple things from threads like restarting the services and such but to no avail. Please help me, i'm desperate for a windows update. Ill provide any system information that is required for the solution.

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I've gone through several threads relating to this issue, with zero luck, so far.  Have had this installation of Win7 x64 for over a year with no WU issues.  Hadn't updated in a few weeks, so I went to do a manual check, today.  The netsvcs
process w/ WU locks one of my cores (25% CPU use).  Initially, this process accesses a variety of files on the drive, but, after a few minutes, there is absolutely zero further file access from this process.  Process never shuts down or releases
that 25% CPU.

I've run the Windows Update Troubleshooter.  Had problems the first time, rebooted, stopped the crypt, BITS, and WU process.  Ran it, again, it "fixed" four issues and claimed that everything was swell.  Rebooted, ran WU... perpetual

Walked through the manual process from https://support.microsoft.com/en-us/kb/971058, though I did get a number of errors when trying to register many of the modules in step six.  So, didn't have much confidence.  Anyway, continued through the steps,
rebooted, ran WU...  No dice.

Manually downloaded and ran the two updates from https://support.microsoft.com/en-us/kb/3102810 and https://support.microsoft.com/en-us/kb/3083710.  Both told me they were already installed.

At this point, I'm looking at a complete wipe and reinstall, which I'd really rather avoid.  Any other bright ideas to resolve this?  WU log at https://www.dropbox.com/s/3... Read more

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When trying to use Windows Update, the updates download successfully but fail to install. The following message appears: "Problem: A problem on your computer is preventing updates from being downloaded or installed." I have turned my antivirus software off, I have tried updating manually, I have tried updating one at a time. Nothing seems to work. I now have a backlog of 13 updates that I'm supposed to install. Can anyone please help? THANKS!

A:Windows Update: "problem on your computer is preventing updates from being installed"

Boot into "Safe Mode with Networking" (restart while tapping F8 repeatedly) and see if you can install the updates. This should work.

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Does anyone know how to enable details of registry updates after a Windows 7 update reboot?

On one computer, the registry updates are shown under the Windows boot logo like "Applying update XXXXX of YYYYY" followed by the registry key. On another nothing is shown...

I cannot figure out if this is a BIOS setting or something set in Windows.


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When I launch WU form the std start menu shortcut, it launches wuapp.exe and just hangs. I have to terminate the process in task manager. Additional launches = additional hung processes.

Shortcut target: %windir%\system32\wuapp.exe startmenu
Starts in: %windir%\system32\

The same condition occurs if I try to launch wuapp.exe directly from %windir%\system32\
Yesterday, I checked the Effective permissions for my user on wuapp.exe = full control
Today, after running the Windows WU Troubleshooter and WU MS Fixit, the permissions = read, read & execute.

The issue is twofold. The standard WU shortcut "hangs" but Control Panel WU does not hang, until I try to view installed updates (viewing history seems to be ok). I have to terminate the process in Task Manager once I try to view installed updates.

As a workaround, I created a shortcut to Control Panel WU - this allows me to check for and apply updates.

Shortcut target: Control Panel\All Control Panel Items\Windows Update

A few things that might have caused this - recent activity, but just guessing I installed Advanced Uninstaller Pro and played with it, but did not apply anything it suggested. One thing I tried was duplicate files - eventually killing it due to time (lots of dups, lots of files).
Uninstalled said: Some files must be manually deleted without indicating which files. A serch for the program named turned up a few folders, deleted them and ran cCleaner (nothing in registy associated with the... Read more

A:Windows update "hang" - menu shortcut & installed updates

I'm not sure that resetting WU would actually cure your problem - it sounds to me more of a systemic problem, possibly to do with one of the involved technologies (scripting, NET, etc.).

My wuapp.exe has TrustedInstaller as owner, with only Read and Execute permissions for users and Admins.

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This is an on-going problem and I am at my wits end.

What I have: Toshiba laptop with Windows 7 Ultimate SP1, 64bit, no additional software installed since I could never get past the update issue.

The symptom: went attempting to run windows update it says "searching for updates". It never stops "searching for updates" until I close or end the program. I have let it run for 2 days straight.

What I have tried:
1. Did the "clear the cache" fix, (stopped BITS and windows update services, deleted SoftwareDistribution folder, then restarted), no change
2. Attempted to install updates manually, it hangs on "searching for updates on this computer".

3. Even when trying to install the system update readiness tool does not work.

Any suggestions are welcome.

Thank you

A:Windows update not working, hangs while "searching for updates"

I decided to start over, even installed a new, factory fresh hard drive (I have planned to do this in the future and thought this would be a good time to do it).
I installed Windows 7 Ultimate, 64bit, SP1 from an original windows disk.
I activated windows successfully and started windows update.
It does the same thing as before, just says "searching for updates" and never does anything else.
Could it be my hardware? I have a good fast internet connection to most sites. Memory tested good.
No driver issues seen.
I did notice when I installed windows, all the window colors were set to red.
I don't remember seeing that before. I changed the color to the default blue color.

Thank you for your continued support.

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System: Dell Inspiron 14 Laptop model 3451 - Edition: Windows 8.1, 64-bit, 4GB RAM.We have received this laptop in our church as a donation. I did a factory default restore from the recovery media (external USB drive).
The system is up and running, but I cannot do any of the Windows updates.
It is still a no-go after various fix attempts including: using the Windows update troubleshooter which "fixed" problems, but no windows updates are being downloaded..., Also used these steps to stop the services wuauserv, cryptSvc, bits, msiserver, renaming C:\Windows\SoftwareDistribution SoftwareDistribution.old, renaming C:\Windows\System32\catroot2 catroot2.old, restart the services wuauserv, cryptSvc, bits and msiserver. I have also done a clean boot through msconfig (on services tab of the System Configuration dialog box, hide all Microsoft services check box, and Disable all other services) - (Disabled each Task Manager startup item) (this means all antivirus soft, firewall are disabled + any non-Microsoft drivers), but still the "Windows Update" screen is stuck at "Checking for updates". Some forums mentioned this might be due to the system using Wi-Fi to download the Windows Updates: as the laptop is not equipped with an Ethernet port, I used a StartTech USB-to-Ethernet adapter to connect to my router for Internet access from the laptop.
Still no-go!
The "Windows Update screen shows "Never" for both "Most recent check for updates&... Read more

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I installed win 7 recently and activated it. The updates dont seem to install automatically. I have tried many FixIt and manuall installation past 3 to 4 days, but nothing worked. The maximum I could go was getting "193 updates available" alert. Even if I select one update out of those it just loops forever in checking/searching for updates. I installed Win10 hoping that would resolve it but coudnt activate win due to clean install. So I have now reinstalled win7 but again stuck in same place. I tried installing System Update readiness tool and its running for around 2 hours now. But the CBS log file's last update timestamp seems to have stopped an hour before.

I checked the posting instructions and it says wait for few hours after running SRUT, before posting. I see a dialog box with title "Windows Update standalone installer" and message "Searching for updates on this computer..." . Attached CBS folder. Please advise.


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I've been trying to set up a few second hand laptops for a charity youth club. One went without a hitch, one won't update Windows at all.

It's running Windows 7 SP1, I've tried various fixes but nothing seems to be working.

I've followed the instructions on the post. Attached is my CBS log zip file. I don't have any error codes as it just sits on "Checking for Updates".

Interestingly the first time I ran the SURT it just sat for over 8 hours on "Checking for Updates" as well. Second time, after a power down & reboot it did it.

Any help would be greatly appreciated. This was meant to be a quick favour & now turning into a long job!



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Hello All,

This is yet another issue with Windows Update on 7; I recently (a couple of weeks or so ago) upgraded my father's computer to Windows 7 and he loves it.

However, whenever either of us try and use Windows Update, it sits there for hours and hours on "Installing Updates 1 of 2."

Does anybody have any ideas where I could look as to why this is happening?

I will post more information on this when I can find more detailed account of what's going on with 7.
- Robert

A:Windows Update on 7 stalls while "Installing Updates (2/3)" on AMD64 m

you could try :-

go to services (click start and type SER

stop windows update service

go to c:/windows/software distribution/data store

empty this folder

restart/start windows update service

open windows update and it should be red indicating never searched for updates
then try again

also check installed programs and make sure what your trying to install hasn't already automatically installed when you first installed Windows 7

just an idea

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Basically, i've tried a number of fixes and so far none have actually solved the problem.
I am running Windows 7 Premium. 6GB RAM. 64-bit Operating System. Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz.
 any help?

A:"Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." Any Help?

Sorry guys, i found my own solve.
if anyone else needs help with this, this is what i did to fix mine.
then click the first link on that.

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ie9 new browser opens "blank" windows 7. Changing it to "home" doesn't last if you shut down. Next session, it still opens "blank"

A:ie9 new browser opens "blank" windows 7. Changing it to "home" doesn't

Welcome to Seven Forums bobbot11. Help us understand. When you 1st open IE, it opens to a blank page instead of your home page? Or is opening new tabs that open a blank tab? Or is opening a new window that opens a blank window?

If IE is opening to a blank page instead of a home page you have set, try re-registering IE.

Download the IE Restorator, and choose Re-register 32 bit IE in (whichever version your OS is) W7

SF IE Restorator - Troubleshooting General Issues with IE

See if that helps. A Guy

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Computer: Dell Inspiron 1525
OS: Vista Home Premium
My teenager (grrrr) downloaded something that corrupted his computer. Geek Squad made a backup of his data, then suggested we reinstall Vista. I did this, then my teenager (grrrrrrr) dumped all the data back on his hard drive--which led (of course) to the same problem. On his own, he decided to reload Vista and finally came to me saying "The computer is broken." (GRRRRR!) When I then tried to reinstall Vista, I get to the screen "Where do you want to install Windows" and I have no choices to click on. I clicked on "load drivers" and get a screen saying that I need to insert the installation media with the driver files. This disk is already in. When I "browse" (which is an option), I have a choice of the CD Drive (D:) and the Boot drive (X:). When I browse on both of those, I cannot find any drivers to even try to install. What do I do next? Is there some way that I can find the correct driver needed and put it on a USB stick? The computer will read a USB stick--I did try one--but I just need to know what driver the computer is looking for. BTW, I have tried starting all over again with the re-install, but always get stopped at this same place.

A:"Where do you want to install Windows?" section is blank.

If you have the Dell System restore ( not all Dells do ) you can use that and you will not need a install CD


If not, You can get a reinstallation guide specific to your Dell here

You can request a replacement instalation cd here:

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I just bought the Windows 7 Home Premium system. I partitioned my hard drive so I could keep Windows XP and have Windows 7, and that went over well. When I put in the disk and got to the "Where do you want to install Windows?" page, the list was blank. Neither my C: drive or new E: drive showed up. I clicked around and couldn't get it to work, so now I'm here.

Here are some screenshots I took of my problem for further clarification:

One , Two

A:"Where do you want to install Windows?" section is blank.

Hi -

Is Windows 7 a full retail copy ?
XP was already installed on the system?

If so, take a screen shot of Disk Management from XP -
START | Run | cmd | type diskmgmt.msc | EXPAND screen before screenshot

Regards. . .



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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: AMD Sempron(tm) Processor LE-1250, x64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 3517 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 64 Mb
Hard Drives: C: Total - 228121 MB, Free - 156749 MB; D: Total - 10239 MB, Free - 5340 MB;
Motherboard: Dell Inc., 0RY206
Antivirus: Microsoft Security Essentials, Updated and Enabled

Can't install updates, "can't reach Windows install service, usually happens when Installer is not installed correctly. Contact your Tech Support". No Tech Support on home PC, so trying to find answer on my own. Have returned to previous Set Points without resolution. requesting some steering onto the right course for troubleshooting and recovery. Easy, with capital "E" and primitive skill level instructions vital. Thanks in advance.


A:Can't install updates, "can't reach Windows install service"

Can you install anything else on your computer?

If not,

Press the Windows key + R to open a Run box.

Copy/Paste the following command:

regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer"

Press Enter.

You won't notice anything. However, it will have created a report on your C drive
named look. Attach that file to your next reply.

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Doing a fresh oem win7 sp1 pro x64 install. After initial setup allowed Windows update to do It's thing (146 updates). Upon reboot I get the message "failure configuring windows updates" Have read extensively re. this issue but, unfortunately, have not found a definitive resolution.

System is dm1-z 4000 CTO (amd 450 apu, 8 GB ram) new hdd. Initially, had installed a new ssd but got the same thing. Thinking that it might be an issue with it, switched to a wd black 500 GB hdd. Same results.

Any ideas?

A:Fresh Win7 Install "Failure Configuring Windows Updates"

Hello and welcome Greywolf mate I don't know what the others think but as a general rule I usually do the initial updates in smaller batches.

Have a look at this anyway https://support.microsoft.com/kb/949358

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Hello Sevenforums.

I have a Lenovo Z500 laptop which i got with windows 8 on it. Later i upgraded it to windows 10, but the performance seemed to be lacking after i updated. I therefore installed windows 7 ultimate SP1 on it, after i formated all the drives.
The installation went smoothly, though the drivers for several components like WAN and LAN had to be installed from a USB.

I then decided to run windows updates, but it dosn't get further than "searching for updates".
I read in another thread that the windowsupdate.txt might have some information to what is going on, but I do not know how to identify the problem from the data.

Also, when i tried to zip the windowsupdate.txt file, it said the drive was writing protected, and that i didnt have permission to create the .zip file, even though i am administrator.

I have attached a zip of the file, hopefully someone can help me resolve this problem, as I use this laptop for my edducation.


A:Windows update stuck "Searching for updates"

See this post:
Windows Update Hangs on checking for updates

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Lately, my Windows 7 Update gets stuck at the Checking for Updates step.

After running the Windows Update Diagnostic tool a few times, every time it runs it finds the same few errors and fixes them, but it also finds Windows Update Error 0x80070057 and is unable to fix it.

Any ideas?

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