Over 1 million tech questions and answers.

Help Please - Multiple issues

Q: Help Please - Multiple issues

I have a Toshiba Satellite 600 running Vista home Premium (32bit)... I had a load of problems with adware... I looked on some other forums and the general idea I got was to install a registry cleaner to stop the problem... I installed CCleaner and ran the standard cleanup... this had no effect at all, but now the adware is the least of my problems...
I'm not sure if its the Reg. Cleaner that did it, my laptop used to freeze from time to time but now I'll be lucky if I can go half an hr without it locking up. It seeems to be mostly when I am connected to the Internet, Bittorrent and Explorer are the main culprits but also when I have WiFi disabled and when running Media player. The bigger problem I get is that when I ctrl+alt+del it either has no effect or I get a blackscreen with a box saying "error failure to display security option" (or something similar) but no error number... (I am running explorer with add-ons disabled to write this, seems ok for now).
I also have updates available (3.5 .NET framework) which refuses to install without locking up with no signs of life for hours, despite other updates installing fine.

I have tried a number of solutions:

I have tried umpteen times to install updates, auto and manual, always with the same result..

I have done a System Restore (to the oldest possible point, 10 days i think before the Registry Clean) with no effect but to have a few programs i recently unistalled back...

I have tried to re-install windows but when I use the recovery disc I got with my laptop (which says on it the operating system and my laptop model, not to be sold seperatly) the disc says its not compatable with the version on windows installed on the hard drive...

I also discovered I'm not the only one to have these problems with the 'failure to display security options' dialogue... the only remedy that people said had worked (that I found) was a series of command prompts in Dos, as an administrator. I tried this several times but once I reach: REGSVR32 WUPS.DLL my laptop promptly freezes.. (heres the link to this chain of commands Failure Security Options - TechSpot OpenBoards )

I am not sure if it is coincidence that this trouble has come after cleaning my registry as I have had a few more freezes than usual lately, but I am travelling and so need my laptop to be in working condition.

Surely there is something I can do short of formatting my hard drive?

Please help...

PS: my laptop has two hard drives... if i format C: drive (the one with windows) will I lose all data on D:? In other words can I back up my C: documents on my D:?

Preferred Solution: Help Please - Multiple issues

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Help Please - Multiple issues

First a registry cleaner doesnt stop malware, and in fact can lead to Windows corruption.
note- if no restore point exists to fix problem re-install may be your only feasable option if a repair cannot be performed.

Install a good antivirus/antimalware program, use Windows defender, and always use UAC.

Copy/backup your User folder under "computer", and then re-install by placing O/S disk in drive, restart hit any key at prompt and follow install prompts. at screen where it asks where you want to install; delete/format C: partition (Windows is currently on), and then install Vista.It is not recommended to backup documents/data on the D: drive if this is a recovery partition. You can though, delete/format this partition and then use it as a data drive if you so desire.

I recomend Avira or Eset's NOD32
Try this:Free ESET Online Antivirus Scanner

Read other 2 answers

Once again, my computer thinks it's been working correctly for too long

Here is the link to my previous thread: [SOLVED] Unknown BSOD from time to time

This time, it basically gives me a BSOD when the processor workload is higher than 20%, something runs out of memory or the computer has been idle for more than 15 mins. (Using YouTube, playing Games etc. etc.) Here are all the error reports:


PC specs:

Processor: AMD Athlon II x4 640
Installed Memory RAM: 4.00 GB (I don't know what manufacturer or model)
Motherboard: BIOSTAR GF8200E
Graphics Card: NVIDIA GeForce 8200
DiskDrive: Hitachi HDS721050CLA362

As before, I have attached the needed files to the post. I was kind of stupid of me to mark the previous thread as [SOLVED] instantly.

A:[SOLVED] BSOD teasing me; Multiple issues and multiple 'corrupted' files.

Have you tested your RAM? You can use memtest 86+ or the ultmate boot cd. Have you tried booting in safe mode and then letting the computer sit for 30 minutes? Does the blue screen happen in safe mode?

Read other 19 answers

Thanks for taking the time to read this, I am new to the site and went to hardware to try to fix an issue, Wayne and Frank both were very nice, Wayne recommended that i go to malware virus first, i have three issue i hope to receive some free advice on. the hardware issue was a wireless button not working, i believe the driver is bad, qualcomm atheros 9485 802.11b?g/n. but following directions seemed very difficult, as i am having an issue with redirects, new tabs opening and pop ups, so many in fact i am having trouble following download directions, i believe i have had as many as 6 at once, mostly multiple, but at times only one. When downloading often a new window opens when thing are correct, but not a half dozen and some are clearly not related, but many are close to what i want. i had a malware q pro something, google told me how to remove it, it returned, the conduit, thing has affect me, toolbars are installed with out my ok, so i read carefully when going through the steps. now i do not know what is my problem with all the unwanted pop ups, redirects new tabs new links, my wife works daily on a computer, she is a CAD operator, while out of town she bought me a new laptop just like hers except software. my desktop was down i was trying to re install either vita or windows 7, i had the system disks and a mirror of computer i bought. got to final step and crashes. have any suggestion on the virus issue as this conputer works with an ethernet cable but not wireless, so i... Read more

A:multiple issues on multiple computers, maybe i am a beginner, thought i was moving ou

something is wrong?

Read other 2 answers

So, I've got two separate, but somewhat related issues. One has been going on for a year and still hasn't been resolved (posted about it before) but I have some updated info, the other one is new.
AsHere I go ....

1. Can't Connect to the Internet
I all of a sudden could not connect to the internet. As my wireless isn't working currently, I used a wired connection. I am using that wired connection right now on my work computer that I am messaging from, so I know it isn't a modem/router issue. I have removed all the anti-spyware that I had and only installed Avast!, I re-installed all the drivers, and I contacted my internet provider. In troubleshooting with the internet provider, we tested the ping for www.google.com, which didn't work, but when we pinged the numerical ip address, it did. The same thing happened when I opened my browser. The representative said that the IP address was not being resolved by the DNS (is that correct)??? Anyways, that's where I am at - how do I resolve it so that the IP address is resolved?

2. First, for some extra background, please see the thread from a year ago that I had posted:
Here's what I posted initially before:
I have a Compaq Presario R3440CA with a Broadcom Wireless card. I used to be able to connect to my wireless just fine. Now when I try to 'Find network connections', the error comes up as follows:
Windows ... Read more

A:Solved: Multiple Internet Issues - Can't connect to website and wireless issues

Read other 16 answers

Okay, so I've been having some annoying issues on my computer, nothing serious yet but some are concerning. Feel free to ask for more info if needed.

Issue 1: I've had some jerkiness/lag and loading issues for some of the games I play, particularly Blizzard games (all of which should be well within system specs). The prime examples:

--> When I play Overwatch, sometimes character models/audio/sprays/projectiles take FOREVER to load for the first game I play after launching the program. All player models are essentially invisible, including my own (don't see the character's weapon or even HUD), and if I fire my weapon while invisible the map will react (breakable objects break), but all of the effects are invisible (if I fire a rocket, for instance, the rocket and explosion are invisible). I can still see usernames above allied players, but enemies are completely invisible. Models load at different rates (so one hero's model might load after a few seconds while the rest take minutes, for instance), any sprays just appear as the default spray (if they appear at all), and voice lines don't work. This has lasted for an entire round before, and when that happens the "play of the game" clip will often have invisible characters in it, even if they've loaded fully by the end of the round. Additionally, even once most/all assets are loaded, if I die and respawn there is a period (several seconds) where the screen is completely black even though my character is ... Read more

Read other answers

Upon restart the blue screen says wsock32 deleted or changed (can't remember which) and after login to windows IE asks if i want to restore previous session and if yes is clicked it opens some 24-28 windows. I've also got 8 different svchost.exe processes running in task manager which is a new thing. Avast has found and isolated (but not deleted) wsock32.sys & xwr15685.dll in its virus chest.EDIT... Unsure if it helps at all but i also have unsecapp.exe running in the task manager processes which is similar to processes run by 2 known viruses. I'm also unable to start the windows firewallDDS (Ver_10-03-17.01) - NTFSx86 Run by gregeahh at 23:31:31.29 on Wed 08/18/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.767.83 [GMT -6:00]AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}AV: Norton 360 *On-access scanning disabled* (Outdated) {A5F1BC7C-EA33-4247-961C-0217208396C4}FW: Norton 360 *disabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Lavasoft\Ad-Aware\AAWSe... Read more

A:Possible multiple virus/malware issues (wsock32.sys & xwr15685.dll known issues)

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the ... Read more

Read other 10 answers

Our ISP recently updated their hard ware to work with the Sprint network. Note: our ISP is not Sprint, but the local phone company.

Our Hardware:
Internet: DSL 10.0 (highest speed available)
Modem: Comtrend (ISP provides)
Router: Belkin N
Computer: 10 yr old Dell running XP - service pac3 - wired connection
Kindle Fire (first edition, no HD, etc) - wireless connection
Xbox 360 - wireless connection

Xbox - went from constantly bumped from Xbox Live game by losing internet connection to not being able to enter a game at all
Kindle - went from occasional "network error' message during online tasks to having to restart download (multiple times) or refresh page for most any or all online tasks
Computer - have to click refresh to get most any page to load after the home page

What we've tried so far:
I have recently cleared the cache on both the computer and Kindle. XBox's new security measures have been met.

My questions:
Do any or all of these issues seem to be related?
Is there a piece of equipment or something we may be missing to make all of these things work? I am a networking novice.
Who should I call to get these issues corrected, my ISP or a tech service? Note: if I start with the ISP and they do not find an issue I have to pay for the call.

A:Multiple issues over multiple devices

First. You should try to NOT use a wireless connection for any type of gaming: PC, Mac, Console, etc. If you can hard wire the xbox you'll be waaay better off than using wireless.

Now... Yes, the issues could be related - there maybe an issue with the Belkin N router. I'd try to first reset the Belkin router to default settings, check on manufacturer website for instructions how, most routers you can press a "reset" button w/ a paperclip or ball point pen. Reconfigure the Belkin router, recreate the wireless network and see how everything works. If you are still having issues, humor me and connect the Dell directly to the DSL modem, bypassing Belkin router. See if you still have connection issues, if you do then it could be the DSL modem that is the problem and call your ISP to replace. If you don't have same issues then it's most likely an issue with the Belkin router. Replace it. Don't buy the dirt cheapest router at the store, but you most likely don't need the most expensive one either. Find a good middle ground router, ask sales associate to assist you accordingly.

Post back, Hope this helps!!

Read other 1 answers

Hey guys,
I've currently got 4 different browsers installed on my computer (IE, Firefox, Chrome, Opera). I've had different issues with each and every one of them. Right now I'm using Opera and for the most part it's been pretty good. Although lately it's been starting to act up.

I stopped using IE a year ago because it would just shut down on it's own. Chrome would freeze up. Firefox seems to lag sometimes and now Opera is showing signs of lagging. Lately Opera has become particularly bad with Facebook and is slow to load images. I've removed Opera and reinstalled. All of the browsers are up to date. The computer was reformatted a little while back. Everything is up to date. Virus scans show it's clean. I deleted all temporary internet files, cookies, etc etc. My hard drive has lots of free space on it. I know my internet is supposed to be high speed but sometimes I wonder about that. I've had issues with the modem in the past. So maybe that's one possibility?.
My computer is about 4 years old. Acer model AM3970.
Windows 7 64 bit.
CPU - Intel Core i3 processor 2120
RAM - 4GB DDR3 Memory
HDD - 1TB harddrive.

Can you recommend any other browsers that might be better than what I'm using?. Any help would be appreciated.

Read other answers

Hey guys,
I've currently got 4 different browsers installed on my computer (IE, Firefox, Chrome, Opera). I've had different issues with each and every one of them. Right now I'm using Opera and for the most part it's been pretty good. Although lately it's been starting to act up.

I stopped using IE a year ago because it would just shut down on it's own. Chrome would freeze up. Firefox seems to lag sometimes and now Opera is showing signs of lagging. Lately Opera has become particularly bad with Facebook and is slow to load images. I've removed Opera and reinstalled. All of the browsers are up to date. The computer was reformatted a little while back. Everything is up to date. Virus scans show it's clean. I deleted all temporary internet files, cookies, etc etc. My hard drive has lots of free space on it. I know my internet is supposed to be high speed but sometimes I wonder about that. I've had issues with the modem in the past. So maybe that's one possibility?.
My computer is about 4 years old. Acer model AM3970.
Windows 7 64 bit.
CPU - Intel Core i3 processor 2120
RAM - 4GB DDR3 Memory
HDD - 1TB harddrive.

Can you recommend any other browsers that might be better than what I'm using?. Any help would be appreciated.

A:Multiple Browsers with multiple issues

Hi Classic2016, welcome to the Forum.

As you are having issues with all browsers, the logical possibility is your modem or internet speed.

Does your computer perform properly when not using the internet. If so the check in Device Manager for any modem driver issues. If all seems well there then, the modem itself may be the cause.

Read other 1 answers

I am trying to fix some problems on a client's Compaq Presario V6000 running Windows XP Home Edition. I think a full reinstall of the OS may be necessary but am having problems even with that. My preference, of course, is to fix the problems below without having to reinstall the OS. I have pulled off some of the client's data but since I cannot get it to read a blank CD, an external drive or a large 2.0 flash drive I have not been able to back up everything. It will read a 1GB flash drive of an earlier generation. (Of course the client had no backups and had never done a system restore point - see below regarding my clientele.)

The current problems are:
1. Setup from a Windows Home Edition CD cannot see the HD: "Setup did not find any hard disk drives installed on your computer". (I had hoped to set up a partition and reinstall the OS and then bring the user data over to the new install and then nuke the old one. I have done that before on a Dell that got caught in the isass.exe snafu when XP SP2 came out. I had also hoped to run Windows repair from setup to see if that would fix the problems on the current OS install.)
1.5 The Windows XP Home Edition CD is one I have that is a stand alone. It is not an OEM disk. I don't know if that matters. There are no recovery disks for this computer and since it will not see a blank CD in the drive I cannot make one.
2. The computer cannot connect to the Internet (wired or wireless).
3. I can now boo... Read more

A:Multiple Issues on XP Home: Reinstall issues, etc. Help!

Are the hard drives recognized in the BIOS?

Read other 9 answers

I'm not sure if this is all part of the same problem but there are multiple things going on. On my laptop ( its an HP Pavilion DV6, with an intel core i3 CPU @ 2.20ghz, & 64 but operating system ) The only way i can get any sound to play is if I watch videos in my firefox browser. No sound will play when i use Chrome (which I prefer) or Itunes, or windows media player. The problem with watching videos in firefox is that there is about a 20 second delay before the video will play, and an error comes up to stop the plug in or continue. If you close out of that box the video will play but you will get the same delay every time it is paused and started again. Browsing in Chrome and playing videos from that browser there is absolutely no lag, its lightening fast, but you will not get any sound. Other simple programs ( Like solitaire) have the same lag, each card you click takes about 20 seconds for the move to actually take place. I've tried messing with my sound drivers to correct the audio issues but I am not sure if it is an audio issue, a flash player issue, or a combination. Any input?

Read other answers

I just bought a new HP PC today, and I have a few questions.

1) It was advertised as 300 GB but when I right click the hard drive it says TOTAL CAPACITY: 270 GB. So I got jipped out of 30? Is that normal?

2) I previously had a Dell PC with a Dell monitor, which I am currently using on the HP...but the driver doesn't really seem compatible or something, portions of the screen are kinda fuzzy. Does this mean I need to get a new monitor, or is it just the graphics card? (Which is an ATI Radeon series, and up-to-date.) The monitor was fine on my Dell but it seems like it can't handle the newer driver, even though the monitor itself is really good despite being a few years old (it's flat panel, 21').

3) I had a huge speaker system with a massive subwoofer on my Dell. I realized that in order to use these speakers on the HP I need to install the audio card from the Dell, but when I removed it I couldn't figure out how to connect it to the HP computer. Should I just take it to a PC store and ask them to do this for me, or is there an easier way?


A:Multiple issues with new PC - HELP!


1) This discrepancy is due to a difference between the normal kilo (1000), and the computing kilo (1024). in the old days, drives were measured in the computing kilo, but some manufacturers started using the standard kilo (1000) to make their drives seem larger than the competitors. A new standard of using the 1000 kilo was introduced to stop this.

2) I'll leave to a hardware expert

3) Did you remove the audio card from inside the Dell? If so, It is highly likely that the HP will have a slot that the card will fit into. All that remains is to install the relevant driver (if applicable).

Read other 6 answers

I've been fighting multiple issues for a week now. Symptoms are adware starting up IE and displaying multiple unwanted ads, processes that return when they are removed, losing Internet connection which is restored by running Winsockfix.

I have run the following programs: Ad-Aware SE Pro, CounterSpy, CWShredder, PestPatrol, Spybot, and Hijack This.

Any help would be most appreciated.

I have followed the suggestions for generating the Hijack This, Hijack This Analyzer and Adaware logs as follows:


Logfile of HijackThis v1.98.2
Scan saved at 1:05:17 PM, on 12/11/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINNT\system32\stisvc.exe ... Read more

A:Multiple issues

Welcome to TSF.

Please do not give us the Ad-aware log (since it's huge) unless we ask for it. You have one of the newer infections there. We will fix what we can in HijackThis and then proceed to fix the other part (O1 will regenerate most likely).

Go to http://www.look2me.com/cgi-bin/UnInstaller and run the uninstaller.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = nov
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O1 - Hosts: ieautosearch
O1 - Hosts: auto.search.msn.com
O1 - Hosts: search.netscape.com
O1 - Hosts: ieautosearch
O1 - Hosts: ieautosearch
O4 - HKLM\..\Run: [Narrator] C:\WINNT\system32\prbbii.exe
O4 - HKCU\..\Run: [RamBooster] C:\PROGRA~1\RAMBOO~1\RAMBOO~1.EXE
O4 - Global Startup: ktiiuu.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O16 - DPF: {36E4E9BC-4D0C-41B4-90C9-37AFDBFAAD3C} (InforbitHelper Class) - http://download.infotriever.com/bin/ifhelper.cab
O16 - DPF: {3CF32649-D1C0-4F42-AB44-ED284748920B} (Merriam-Webster Online Toolbar) - http://www.m-w.com/toolbar/webinstall.cab
O16 - DPF: {FA9740A2-5802-42E2-B509-81186EEB3C42} (WABControl Class) - https://www.linkedin.com/cab/... Read more

Read other 5 answers

I was recommended by someone else to post my log file here to see if anything out of the ordinary could be spotted.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:55:30 PM, on 6/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
D:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
D:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
D:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
D:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
D:\Program Files\TVersity\Media Server\MediaServer.exe
D:\Program Files\Viewpoint\Common\ViewpointService.exe
D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
D:\Program Files\HP\hpcoretech\hpcmpmgr.exe
D:\Program Files\Razer\razerhid.exe
D:\Program Files\Java\jre1.6.0_07\bin\jusched.... Read more

Read other answers

Hope everyone is having better days than mine, lol. Alright, First. Malwarebytes isn't allowing Adobe Flash player 12.0 r0 to download. Second, Adobe flash keeps crashing all the time. Third, Spybot isn't picking anything up yet Malwarebytes picked up some 261 PUP.optional.outbrowse and I run both programs everyday. Also, what is Microsoft Security Essentials and is it even needed? Last thing I promise, I am receiving mass amounts of about blank tabs from Firfox and I cannot seem to do anything about it, also wierd tabs keep appearing. Sorry for the un-orginized list of crap but would be tight if someone could help me out.

A:Multiple issues, need some serious help I believe.

Microsoft Security Essentials is just another Antivirus program (do you have one installed?)
You do not list your Operating System or any other details.
Please help us by running these few scans
First -
Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please Copy / Paste the contents of that document back here.
Note:: If a security program requests permission to access the Internet, allow it to do so.
Next -
Please download MiniToolBox to your desktop to run it.
Checkmark following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

Read other 27 answers

Unfortunately I am not sure what singular problem is wrong with my Computer after it was ravaged by teenagers (haha) I suspect the main culprit was a website called "girlsgogames.com" that despit my best efforts they repeatedly returned to. I've taken steps prior to coming here but I want to make absolute sure of my PC's security. the Steps I have taken are as Follows (in no particular Order)Used "Revo Uninstaller Pro" to remove a large number of obvious virus files (using unrecoverable delete)Installed K9 Web Filter and COMODO FirewallAttempted to install Eset NOD32 Antivirus trial but to no avail (Setup would not complete) Scanned using HiJack This!Used Revo Uninstaller to clean up Junk Files and the windows Startup listUninstalled a large number of misc. unrelated programs (just freeing up space by removing games)DDS (Ver_09-12-01.01) - NTFSx86 Run by Geoff and John at 19:30:16.42 on Tue 02/09/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_05Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1546 [GMT -8:00]AV: Live PC Care *On-access scanning enabled* (Updated) {7A18D739-1A4B-4373-8137-8E919320C4CA}AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: Live PC Care *enabled* {5A4FAA64-087C-4467-8E46-C72E14834DD3}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\W... Read more

A:Multiple Issues regarding the PC

Hello,My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Please download GMER from one of the following locations, and save it to your desktop:Main MirrorThis version will download a randomly named file (Recommended)Zip MirrorThis version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs, as this process may crash your computer.Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.Double click on Gmer to run it.Allow the gmer.sys driver to load if asked.You may see a rootkit warning window, If you do, click No.Untick the following boxes on the right side of the Gmer sc... Read more

Read other 2 answers

Hi I cannot update windows error#80073712 I cannot install downloads or most programs error#2502 and 2503,I cannot run sfc/scannow even from a disk boot.I have tried everything onlinewith no success.I also cannot do an upgrade install of windows 7 the install stops,and asks that I restart and install updates. I have no idea what to tryTech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8104 Mb
Graphics Card: Intel(R) HD Graphics Family, -235 Mb
Hard Drives: C: Total - 938661 MB, Free - 332337 MB;
Motherboard: Dell Inc., 0GDG8Y
Antivirus: avast! Antivirus, Updated and Enabled next

A:Multiple Issues

Read other 14 answers

I believe I am infected but that I also have some poor maintenance problems also.

This is on my old xp pro machine w/sp3
I had posted a few weeks ago and was checking back periodical to see for a replay but I had missed your reply so you folks closed the tread.
I am really sorry I didnt get it started than but am looking to still have this looked by you guys.

My system is really slow, my hard drives where fragmented really bad 80%+ fragmented I was unable to defrag them so I removed the two large file from each drive that had a file that could not be defraged both are massive files. I was able to defrag the first drive but the second defrag but very slowly and afterwords it says it still needs to be defraged I did so in safe mode as well it seems a little faster.

I also downloaded CCleaner and used it, I used it to disable some programs running at startup that where not needed as well
startup is still a little slow but I accept that now with all the startup programs running but I still have a problem with scrolling text whether I'm on the internet or just notepad and moving windows around is really choppy.

When running Mbam I see AdawreAlert it cant be removed by Mbam I tried Rkill all with Mbam.
Also I get a message when trying to run Spybot - Search & Destroy.
Windows - No Disk
There is no disk in the drive. Please insert a disk into drive ???????.
Cancel Try Again Contin... Read more

A:Multiple issues

Please download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)In the Main Menu, click the Preferences... button.Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program.Do not run a scan just yet.Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon... Read more

Read other 9 answers

First of all, I'm simply a basic computer knowledge guy so I'll simply list my current issues.
1. Restarts after normal shutdown procedure.
2. All files/programs to download state they contain a virus and were removed.
3. Windows updates run then when computer restarts, it will no longer have icon/access to internet explorer because of system error in windows and properties were removed.
4. ARO 2012 seems to click off after running cleanup/optimizing checks so seems nothing is done.
I use Avast free...and assuming there's a virus causing my problems...but I have no idea how to find it and remove it.
It's a Dell with Windows 7.

A:Multiple Issues For Me

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===I can only suggest at this time that your restores your computer's system files to an earlier point.Go to this Microsoft page.http://windows.microsoft.com/en-in/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7Select System restore and follow the instructions.Keep me posted.

Read other 1 answers

I'm currently running Vista Business 32bit SP2 on a Dell Vostro 1200 notebook, core 2 duo 1.ghz. Below are all the problems. Apologies for the wall of text.

Lately my computer has been doing weird things...Firstly, it randomly froze requiring manual restart. This at first was rare, in the past few days has been increasingly frequent. These freezes have ceased since I installed SP2.

One particular restart resulted in the sound becoming stuttery with distortion and 'staticky' sounds, and music played slower. This is ALL sound. I did notice that the Vista startup sounds were fine. All sounds after logging in were distorted. Also it caused video to skip and in general any graphics lag. Games however are stuttery and 'lag'.

Typing is extremely frustrating as every few seconds the computer lags and a keystroke is missed. No such problems occur when browsing the net or explorer. Sometimes when typing when I use the shift key something happens as if the shiftkey is held down (ie all caps) when typing.

It is as if the cpu is running at ~100% in terms of video and audio. Actual usage is <10%. I don't think it's a hardware issue as one time all the above problems disappeared after 30mins. And came back when I updated iTunes... The clock also seems to slow and get out of time.

HJT log attached

Any help would be much appreciated

A:Some help please...multiple issues

hi and welcome to TSG have you updated your drivers,try running without itunes run sfc /scnw http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html and chkdsk http://maximumpcguides.com/windows-vista/how-to-use-check-disk-in-windows-vista/

Read other 1 answers

Hello again! I'm reposting my problem (hopefully!) as per the instructions and probably just as well because I'm one issue down already.

(i) Unable to install Windows updates. Tried all troubleshooting methods. Browsers do not load update webpages.

(ii) Unable to install updates to any other programs, e.g. Pc-cillin, Dell drivers via Windows. However, workaround available from the developers' websites.

(iii) Browsers redirect to unwanted webpages on mouse-click. Observed on both Internet Explorer and Google Chrome from Google search result pages. Explorer redirects to some random search pages (Search.Pro); Chrome redirects to Yahoo! Canada.

(iv) Strange chirping or beeping noises or voice ads pop out through the speakers randomly while connected to the internet. 'End process' on the *.tmp file listed in the Task Manager/ Processes makes them stop.

(v) Random pop-up advertisements through Internet Explorer. Even while not connected to the internet, Explorer windows still pop up with the HTTP 404 error.

I was able to successfully run the DDS log, but GMER Rootkit Scanner was not able to complete a single scan.

With the latter, I shut down all programs and even tried running it in 'safe mode' all to no avail. The 'program stopped running' message flashed on a couple of tries and I got the blue screen on three other attempts. Hence, I'm only able to furnish the two DDS logs, one below and the other as a zipped attachment.

Sorry for this inconvenience. Pl... Read more

A:Multiple Issues

Hello and welcome to TSF

You may wish to subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.


Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.


Delete your current copy of Gmer.

Download GMER Rootkit Scanner from here to your desktop. Double click the exe file.
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.

Click the image to enlarge it

In the right panel, you will see several boxes that have been checked. Uncheck the following ... Sections
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)

Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Read other 19 answers

Currently attempting to fix my mother-in-law's computer. The computer runs very slowly, all the directories under Program Files are hidden and default to hidden after computer restart. Firefox searches are frequently hijacked, and IE (though never run) pops up with a critical error after the computer has been running for a few minutes. Upon start up, an error message usually appears stating that the restoration data is corrupt.

Any help would be greatly appreciated. I am already set up to receive any replies via email.

FYI: I have reviewed a few of your (forum admins) posts and think you guys do some great work!

DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_20
Run by Jacob at 23:28:19 on 2011-07-05
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1050 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:... Read more

A:Multiple Issues

Run this tool...then:
Please disable the active protection component of your antivirus and antispyware programs by following the directions that apply Here.
...of those, many people overlook the Windows Defender since, for most, there is no icon for it in the system tray. Scroll through those directives above and look for this application specifically, to make certain it is disabled.

Please download combofix from This Webpage...and read through the instructions there for running the tool.

***Important Note***
Please read through the guidance on that web page carefully and thoroughly...and install the Recovery Console. Using this tool without the Recovery Console installed is NOT RECOMMENDED.

If you have Windows Vista or Windows 7, you can skip the recovery console step...in Vista/7 it's in the System Recovery Options menu. The System Recovery Options menu is on the Windows Vista or Windows 7 installation disc. If Windows doesn't start correctly, you can use these tools to repair startup problems.

The Windows Recovery Console will allow you to boot into a special recovery (repair) mode that is not otherwise available. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It's a simple procedure that will only take a few moments.

Once installed, a blue screen prompt should appear that reads as follows:

The Recovery Console was successfully installed.

When you see that screen, please conti... Read more

Read other 19 answers

Thank you in advance for any help and advise.

I believe that my laptop (running Vista) has been infected by something. The symptoms that I?ve noticed are as follows:

1. the only user account that I can log onto is the admin account. I set up multiple accounts for my family members and each are standard users. Mine is the only admin. Whenever I try to log onto one of their accounts the laptop freezes at a blue screen (not the typical ?blue screen of death? but just a blank screen.
2. IE is extremely slow to load initially. Once my homepage comes up, I can usually browse as normal, but it can take up to 5 minutes to initially come up. I can however use firefox.
3. regardless which search engine that I use, I?ve been redirected to other, usually shopping websites.
4. I can not download and install any Microsoft office updates. All updates fail. I?ve even uninstalled office and reinstalled it but still can?t get the updates
5. I?ve done multiple malware scans. I?ve used programs loaded on my laptop and online scanners. Each claim to find cookies and such but nothing more serious.
6. Another thing is that my dvd?s will not play in media player. Last week the autoplay quit but I was able to play the dvd/cd?s by starting the program manually. Yesterday media player would load, but would not play.
7. On occasions ?avast? resident shield freezes and I can not surf the web. I turn off the resident shield for a minute or so and turn it back on, and this usually ... Read more

A:Having multiple issues


Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

Read other 11 answers

Hi, you may remember me from such threads as Nothing on Monitor After Replacing Motherboard.
XPS 8700, Win 8.1
Long story short, Dell told me I needed a new motherboard and it was replaced, although the graphics card seemed to be the issue, and since then that has been replaced with a refurbished one.
There are three issues I have at the moment though that I wasn't experiencing with my other motherboard...
1. When I first try to shut down the computer, it shuts down, then boots up again. When I shut it down again though it does shut down.
2. 2 ram slots closest to the fan aren't working. When I have all 4 ram in, I get the 4 beeps on start up.
3. The graphics card fan revs high, then stops sporadically.

Read other answers

Hi there,

I've been dealing with multiple issues lately, including:

1. A pop-up of "Generic host process for Win32 Services has encountered a problem and needs to close"
2. Google links redirecting to generic search pages and spam pages
3. The display theme automatically switches to Windows Classic, and removes Windows XP from the drop down menu in Display Properties.
4. Pop-up windows in Firefox telling me I've won a $1,000 Walmart gift card
5. The occasional "Security Adviser" pop-up (which I end task through Task Manager)

Earlier this week I removed a rogue Microsoft Security Essentials program by going through my Application Data file, removing the main file, and cleaning the rest of its parts with MBAM.

What I've done to try and find the root cause of the current situation:

MBAM scans show no infections

HijackThis log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:43:14 PM, on 11/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Progr... Read more

A:Multiple Issues

Read other 10 answers

Way to kick off the new year...
Here's a list of my issues: (Comp specs above)

1. Computer freezes: Started happening this morning. Computer froze twice while surfing the web and once while shutting down. When I got back from work, computer loads startup applications much slower. When I load World of Warcraft, the game loads 3x slower than usual and after a few minutes freezes my computer. (Possible correlation?) It froze 3 times on me in game.

As it stands, no BSOD yet. Just locks up and repeats the last second of sound it sent. No overheating either.

2. Hard drive constantly seeking: Even at my desktop from boot, not connected to the internet, my hard drive seems to be in full-seek mode. Task Manager says I'm only at 200MB PF usage.

3. Swap file: I have a feeling this is related to my number 2 problem. I have 4GB or RAM in my machine (2.5GB seen) and today while playing games, Everest tells me I'm using 60% of my physical memory and 60% of my swap file, which is about 1GB. As far as I know, I've never used that much while playing World of Warcraft and considering WoW is the only app I'm running at the time, it seems quite high. Task Manager says WoW's only eating 600MB.
Currently scanning for baddies in Safe Mode. AVG, Spybot, and Malwarebytes. I'll update my devide drivers when the scans finish. As it stands, I'm two tacos short of wiping the whole thing and installing Win7 64-bit, which may not be a bad... Read more

A:Multiple issues, same cause?

Read other 16 answers

Howdy folks, Win XP. I've got the 2010 bug, attempted to run AVG and Ariva but the system crashes before they can complete, then blue screen, automatic re-boot and it starts all over again. I've downloaded Combofix, HJT and Spybot but they won't install after clicking on the saved exe. ATF cleaner will install but doesn't help. Any ideas?

A:Multiple issues?

Read other 16 answers


I have a laptop that I think has a Trojan but not sure. My Antivirus subscription expired and I was surfing unprotected. Currently, I can access the internet but I am not able to access any internet email site. When I go to hotmail.com or AOL.com and log on all I get is a blank web page with the word "Done" at the bottom. Also, when I bring up the Microsoft Search box the area where you type in your search criteria is missing. I have reloaded Windows XP and loaded AVG Antivirus Software. When I run the Antivirus it shows that the hard drive is clean.

Any help would be greatly appreciated. Let me know if I am posted under the wrong area.

Thank you,
Lora J.

P.S. I am assuming due to the problems that I am having the "Manage Attachment" button does not appear at the bottom. The ark.txt file was empty. The software stated that it found no modification. I pasted the results from the "Attach.txt" under the "DDS.txt". Sorry for any inconvenience.


DDS (Ver_09-02-01.01) - NTFSx86
Run by Lora Foltz at 16:05:29.95 on Tue 02/10/2009
Internet Explorer: 6.0.2900.5512

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.go... Read more

A:Need help..multiple issues

Hi loraj,

Let's perform a full Gmer scan.

Double click on gmer.exe to run it. It will start running a scan. If it detects rootkit activity, you will receive a prompt to run a full scan. Click Yes.
When done, you may receive another notice. Click OK.
Click on Save ... to save a log.
Copy and paste in Gmer.txt and click Save.
Close Gmer.

If you receive no notice, click on the Scan button.
It will start scanning again.
When done, click on Save ... to save a log.
Copy and paste in Gmer.txt and click Save.
Close Gmer.

Note: Do not run any programs while Gmer is running.

Read other 9 answers

Greetings, I was sent back here from Am I infected? What do I do? Here is the threadI am having issues connecting to the internet, and everything I have to do on the internet, I have to do on another computer right now.Some issues I am having are(1) When I try to get into safe mode I get a BSOD... When it is loading it seems to crash on SPTD.sysThe BSOD STOP: 0x0000007B (0xF7C86524, 0XC0000034, 0X00000000, 0X00000000)I am able to log into "Directory Services Restore Mode..(2) I am unable to run D.D.S. After following the prep-guide, I was still unable to get it to run. They told me to run RSIT and post the log over here.Logfile of random's system information tool 1.06 (written by random/random)Run by Christopher Marchese at 2009-07-15 18:42:57Microsoft Windows XP Home Edition Service Pack 3System drive C: has 5 GB (9%) free of 57 GBTotal RAM: 1022 MB (40% free)Logfile of Trend Micro HijackThis v2.0.2Scan saved at 6:43:01 PM, on 7/15/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\Ati2evxx.exeC... Read more

A:Multiple Issues

Hello and to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.-----------------------------------------------------------We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, ... Read more

Read other 25 answers

Ok before i post Hijackthis log, here are a couple of things:1. I have already booted into safe mode and ran anti-spyware, anti-virus, and registry mechanic, and followed all isntructions.2. Here are a list of the problematic symptoms:a) Computer will NOT shut down, everything turns off (including monitor) but computer stays on. Appears to be working hard.B ) Computer has been running slow and choppy (all fans are working, comp is not hot)c) Internet takes up to 10 seconds to open homepage. Once open, runs smooth.d) AIM IM window will not blink upon receiving message (This seems unrelated, but thought i would include anyway. I have also uninstalled and reinstalled it 3 times with 3 versions with no avail)Here is my normal mode log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:47:13 AM, on 11/12/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\Program Files\Avast4\aswUpdSv.exeC:\Program Files\Avast4\ashServ.exeC:\WINDOWS\system32\spoolsv.exeC:\Program ... Read more

A:Multiple Issues


Read other 3 answers

Our video card went out a while back and we have just been using the onboard one.

A couple weeks ago we put a new one in, which did not work. When we took it out, Google Chrome was a mess. We reinstalled it, but lost Adblock. The puzzle piece icon is just black now and says website not found when clicked on.

We decided to try the new graphics card one more time before returning it...........that is when we lost our sound. Shortly after that (same afternoon) AVG Resident Shield picked up Trojan hose Exploit.SWR-c.APS and healed it. It was in Users\(Name)|AppData\Local\Google\Chrome\User Data\Default\Cache\(number) . We installed Malware Bytes and then ran it and it detected a few things and dealt with them. Nothing detected on either since.

Now our computer is VERY slow. We still have no sound. The graphics card is being returned, so we currently do not have one again.

We are on a 2Mb/1Mb plan. Speed tests run around 1.5Mbps / .15 Mbps .

The upload is sooooo and the computer itself takes a lot longer to switch pages, etc and to shut down and start up. Our telephone company IT guy said it was something on a device/computer that is maxxing out the upload and slowing everything down.

Any thoughts?

I had a thread in software before, as the sound was the issue we were trying to fix in the beginning.


Read other answers

I laid down yesterday and took like a 30 mins nap, my HP Ze5270 notebook was on AOL, when I got up it was a black screen with could not find operating system, so I turned it off, and back on and the same message comes up, I tried this a few more times... I leave it be till this morning, now it goes to a windows could not start because the following is missing or corrupt:
the first was windows system somethings I did'nt remember the exact line, the 2nd is <windows root>\system 32\ntoskrnl.exe.
please re-install a copy of the above file.

At first I thought my HD was gone, now I really have no clue.

A:Multiple issues

Use Recovery Console and run FIXBOOT, for details see: http://support.microsoft.com/default.aspx?scid=kb;en-us;307654

Read other 1 answers

Am sorry am new so please hope I have done this right...if not please forgive as am not wise when it comes to all this.Recently I visited a website and went to check dinner..on return my computer was restarting and I have spent last few days searching for help...I have Norton Antivirus 360 now installed and it did get trojan perfecto and antiviruspro2009..I have run scans with the followingPC Spyware Tools (Paid Edition), SuperAntivirusSpyware (Free Edition), SpybotSearchandDestroy, and Malwarebyte'sAntiMalware, Most looks like is dissipated however...issues still remain I keep getting windows installer popping up...I cant play games on msn and in going to internet options to delete under view objects...they wont delete so I disabled and to be honest am not sure what else so I did searches and stubbled upon hijackthis and did log below...Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:29:33 PM, on 11/22/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16735)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec\Live... Read more

A:Multiple Issues

Hi ,

The forums are really busy, that explains why logs get behind. If you still need some help, please start with posting a new hijackthislog in this thread. Don't start with a new thread.
Then we'll take a look.


Read other 10 answers

Recently uninstalled many software programs because laptop hard drive (with Windows XP Home) was too full to run defrag. Installed Ace Utilities to help identify unnecessary files and while doing so, discovered lienvandekelder. Removed and ran McAfee virus scan. (Also used Ace to clean registry.)

Ever since, whenever I open files in software programs, the files are not arranged alphabetically --recently used files are listed last. This occurs in virtually every software program except Office. (Does not occur in Explorer/My computer either.) When opening file, right clicking to arrange files is only a temporary fix as they are not in alphabetical order the next time I go to open files.

Also, in IE 6, visited links are no longer registering as visited.

Tried system restore but these problems didn't self correct so undid restore.
Any idea what these problems could be and how to fix them permanently? Thanks!

A:Multiple Issues

Read other 16 answers

For a while, a few months now my computer seems like its falling apart. I can't find any viruses when I scan and defragmentation comes out clean. I've ignored it as probably just my computer getting old, though its only like 1-2 years old.

Anyway first thing that would happen is right clicking like folders and files inside folders started taking a long while. But it would do it quickly after the first lag.

Then half of the time I inserted or removed my earbuds or speakers, the sound would completely cut out. And I would have to restart my computer to get it back. Troubleshooting sound didn't work and it seemed as far as the computer was concerned, sound was exiting the system. As the volume measurement sound bars would go up and down.

But just today, two thing happened. First chrome completely stopped working just about, I would try tro load chrome and nothing would happen. I went to uninstall and it said chrome was still active. then like ten minute later chrome loaded up. I closed out of chrome and tried starting it to see if it wold do that super lag again and it did! But edge and firefox work fine.

But more importantly, I absolutely cannot right click files anymore.Every time I do, it goes all (Not responding) and sits there forever.

Please tell me the magical easy fix for all this.

This is my system info.

OS Name Microsoft Windows 10 Home
Version 10.0.10240 Build 10240
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
Syst... Read more

Read other answers

Here is the rundown:

Windows 98se, IE 5.5sp1. Have searched MS site and tried all thier "fixes" and still nothing. Have tried uninstalling 5.5 and reinstalling but can only attempt to repair when I choose to uninstall (two dlls are "too old", scrrun.dll & urlmon.dll). Have reinstalled hoping to overwrite. Have done sfc to restore the dlls. Have put build 3802 of virtual machine on.

OKAY! Here is the problems. When I attempt to run Windows Update it tells me I'm running an older version of IE 5 and Internet Tools and that I need to update, gives me the link, I download so it can tell me that I am already running a newer version and aborts the install.

When I attempt to login into most sites (I notice CGI is in the address for these sites) I can only get a "PAGE CANNOT BE DISPLAYED" message. Refreshing does not help. I do not have PCT or TLS selected in security options.

If I click on anything related to javascript, nothing happens.

Hope this is enough info for ya! LOL!

Appreciate any help you can be.

[Edited by katkandu on 05-30-2001 at 09:10 AM]

A:IE 5.5 sp1 and Multiple Issues

http://www.windows-help.net/windows98/troub-20.shtml, might help the new version/old version update problem.

Do you have your Internet Security level set to Medium in Tools > Internet Options > Security tab?
Have you tried clicking the Restore Defaults button on the Advanced tab?

Read other 3 answers

I started out thinking it was just worm.win32.netsky, but I'm wondering if there isn't more going on. I get the initial popup that says "WARNING - Application cannot be executed. This file is infected. Please activate your antivirus software." My screen is now also "Your system is infected...", but my screen is green, not blue. I also keep getting this popup:"WARNINGAttention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. You private information and PC safety is at risk. To get rid of unwanted spyware and keep your computer safe you need update your current security software. Click OK to download official intrusion detection system (IDS software)"No, those aren't typos - it actually reads like that! And no, I didn't click OK.From perusing these forums earlier I did learn how to get around my Malwarebytes issue (couldn't find mbam.exe), and when I run it it says it removes everything without a restart except this one file, which it says is a trojan listed as C:\WINDOWS\system32\41.exe - problem is when I hit OK to the reboot, my computer does not restart properly. It just hangs at the opening Compaq logo and does absolutely squat, which leaves me no choice to just shut down, and turn back on so this file is not gotten rid of. Also, I could not post this new topic in IE - I'm doing so right now in Firefox. It just popped up and said it blocked som... Read more

A:I think I may have multiple issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 3 answers

I am what I would say is a above novice computer person, but I was hit last week with MASSIVE issues on my main PC. I kept it from the other 4 computers on the network.

The instructions say you want as much nfo as possible , so I will give it.
I was at a site I knew I should not have been at, and got hit. I have always used ad-aware, avast anti virus hi jack this etc that download.com recommended. When I got DSL through ATT they offered norton security suite for free, I had bad experiances with it years ago, but figured I would give it a chance, BIG MISTAKE.

I lost total control of my Pc for 8 hours, I slowly managed to shut enough things down and remove .dll files etc to regain some control, internet explorer continued to act like a child on crack. I had to set the ip address at to stop it. I then removed 95% of the programs I had installed on the machine. I can not find my XP PRO cd so I could not do a total reinstall. I can only find part of it, or I would use someone elses copy with my code.

I kept getting various .dll file errors. but finally regained control, set internet explorer back up and fought to get the last of norton out of my registry.

i found this site http://www.techsupportalert.com/best..._utilities.htm and downloaded his recommendations for the most part, it seamed like over kill, but I wanted the best protection I could get. well at the end of installing the programs, on one of the reboots, the task bar and all the icons on the des... Read more

A:multiple issues

Welcome to TSF

Sorry for the delay

Download Combofix and save it to your desktop.

**Note: It is important that it is saved directly to your desktop**


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


Double click on combofix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
Do not mouseclick combofix's window while it's running. That may cause it to stall

Read other 7 answers

(Hope i have posted in right section)
Ok, so i just bought a computer from my friend (running vista ultimate), and put some new ram into it (Its all the same make of ram but ram was second hand) to go along with the existing ram, it was working fine for a good few days now it has started to BSOD every now and again and somtimes says no audio device installed when i log back in i system resore (which it says doesnt work but brings back my sound) only to have to do it again after it BSOD's

Then i shut down the computer and turned it back on this morning like normal and now it only brings up a temporary profile and thats everytime i restart the computer, if i try to play games or watch videos or listen to music i am getting this stuttering problem where the sound goes jittery and the game im playing freezes and comes back on in a second or two even though it should be running them no problem.

also it wont allow windows updates. "Windows cant check for updates"

Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ 3.01 GHz

RAM : 5.00GB Crosair

System type: 32-bit Operating System

I know a bit about computers but im no expert so i dont know what info will help or not.

Thanks in advance for anyone that would like to help!

A:Multiple issues! wth?

Read other 16 answers

Ok so my computer was running just fine with no issues other than the "run.dll" error at startup which didn't affect performance. The power cord shorted out and I didnt use the computer for aprox. 6 months when I purchased a generic Power adapter. Now these are the problems that I have been trying to fix for ages with no luck

1. On startup from Shut down only (usually I keep it in hibernate 90% of the time) after password prompt the screen goes completely white for anywhere from 2 - 5 minutes (sometimes longer) before loading the desktop.

2. Random Crashes usually when on the internet (dreaded blue screen)

3. ***Moderate performance speed offline, Slow performance speed online. (I used to be able to watch youtube and play games like farmville and it all runs so slow now that youtube even after loaded is glitchy like a photo slide show instead of a flowing movie and farmville + other games play at an extremely slow speed.)

4. Battery info says "Plugged in not charging" yet it mysteriously charges after time without ever showing you that it's charging.

5. if power cord is disconnected and reconnected error message "the adapter is not compatable please attach dell 90w adapter blah blah blah" pops up.

*** the speed issue on my computer stops when I disconnect from the adapter (sometimes) like today all the games and everything ran smooth and super fast then the power cord came loose and it started running slow again when I connected ... Read more

A:Multiple issues please help!

Read other 14 answers

Let's see where to start.....apparently had a crash today....attempted to donwload SVP2, my computer was sluggish and then rebooted automatically....Sent an error report and got an online crash page. No real help there. My other problem is WMP..i recently recieved a XM satellite radio and installed napster...windows media player does not play my downloadef files...needs codec...i have tried muptiple time to fix the codec problem.....i also just recently (today after crash) recieved an temporary memory/low memory diaolouge box.....

A:Multiple issues...seriously need help!!!

Read other 16 answers

Just a back story. I built my parents a new computer using some of my computers old parts (such as my 9800xt). I replaced my video card with a brand new radeon x1800xt and only realized once I recieved it that it was a PCI express (my mobo was AGP). I ordered a new mobo and processor (775 socket) and figured all would be well when I got my new items. Little did I know that my ram was 184 pin and my new mobo only took 240 pin. So I ordered my new ram. Then I realized my mobo require a 24pin ATX power cord, where as mine was only 20. I ordered an adapter and today I finally got it and hooked everything up.

Here's where my real problems start
1. The second I booted up my computer I was greeted with a funky looking boot up screen: http://img487.imageshack.us/img487/2918/img03535ld.jpg

2. Once that went away, I recieved an error that made me believe my BIOS was fried. It stated
BIOS ROM checksum error
Detecting floppy drive A media...

3. Finally I got that error to go away and tried to boot into windows. Everytime the windows xp loading screen would fade, my computer would instantly restart While in safe mode, I was able to actually get as far as the pop up asking me if I wanted to use safe mode.

4. I decided to reinstall XP on a different HDD after failing to repair my old install due to BSODs.

5. BSOD after BSOD. I've gotten all sorts of BSODs trying to install windows so far. 0xD1 (IRQ issue), 0x05 (... Read more

A:Multiple Issues, need help, please=)

ooh, add in the 0x8e stop error too! I've almost completed my collection of STOP errors!

Starting to think it's bad ram, but I don't know how to tell for sure.

Read other 2 answers

I have recently come across a few problems that I have yet to figure out how to fix....

1) When a folder is open, I should be able to single click an image icon and see a thumbnail preview of it on the left side....but no longer. Where can I fix this?

2) All the icons in my system tray have completely disappeared, the programs are running properly (except paperport [my scanner software] which is not for some reason), but I can't seem to bring the icons back. And no, they are not hidden.....they just don't load up.
Can anyone help?

A:Multiple Issues

Read other 12 answers

I think I recently got some sort of malware on my laptop. My desktop became totally black and only the my computer icon and the recycling bin was present I was also getting multiple error messages. I ran malwarebytes but it did not help. I did a system restore to a date before the problem started and things returned to normal for the most part. There are still some issues however:

1. I keep getting a netflix error code saying the settings in internet explorer and firefox need to be changed. i made the necessary changes but i still get the error code.

2. icons on my desktop are greyed out. they work as if nothing is wrong, but they are grey. most of these are documents.

3. i get a notification in the bottom left corner saying internet explorer has stopped working and is restarting. but, i never open internet explorer in the first place.

4. certain websites are redirected to random pages

I attached a hijackthis log.

A:Multiple Issues

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/426629 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

Read other 2 answers

Hello! I have many multiple issues going on with my computer and I'm finally at my wits end! Now that I'm in school, I really need to rely on my computer for homework, etc. I really need some help! I can't afford a new computer or to have it fixed. Here is a list of whats going on.

1. Whenever the computer restarts it takes about 10 minutes to get to the desktop after staring at a black screen with just my mouse on it. (A couple of months ago my computer wouldn't even load my desktop saying something like Windows Explorer had stopped working. I think I remember having to do a repair but I don't remember how to do that.)

2. It is super slow and "Not Responding" shows up for everything I try to do on my computer (ex. click start, open Foxfire, open Aim, open WoW, any program really) **Edit** Now AIM opens and immediately closes.

3. My sound turns off everytime the computer restarts. In the past, someone told me to just unplug my headset/speakers and plug it in and it will work, which it has, until today. The error I get for this is, "This computer cannot play audio because the Window Audio Service is not enabled." and "Failed to start the Windows Audio Service. Some Functionality will be unavailable."

4. A couple of times in the past, my monitor will dim and then go black. It's been a month or so since that last happened, but I thought I'd list it here.

5. When my computer restarts, it doesn't recogniz... Read more

A:Multiple Issues

Sounds like you have some viruses. What anti-virus software do you have? Have you got Malwarebytes Anti-malware? Download that and do a scan

Read other 3 answers

did a fresh install of win xp pro on a new system and there are a few odd things happening that i've never seen before...

no "standy" option when i select Shut Down - only Shut Down and Restart are available, standy is greyed out
monitor does not turn off after 20 minutes as it is set in the power options
unable to setup network
let me explain the network problem. when i go to the Network Connections under Settings, nothing is listed (there is no NIC card listed with a red X showing it is not connected - the screen is blank like it doesn't exist). I select "New Connection Wizard" and tell it I'm connecting to my home network. it then tells me that it cannot complete the wizard until all components are installed properly. if i try to install the components properly by updating the drivers it says it has to connect to the internet in order to do so - but it can't connect because the components are not installed properly!! it's circular...

when i go to the device manager there are a few items that have the yellow question mark, and it is these that i am trying to update (one of them is the NIC card). so, on my way to work this morning it occurred to me that this may be a setting in my BIOS that i have to change...could that be a possibility? what is causing these issues? i've installed windows dozens and dozens of times and never had anything like this happen before...

A:multiple xp pro issues

Read other 7 answers