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Windows 7: In normal mode virtual memory gets reset to zero and Windows Update is blocked

Q: Windows 7: In normal mode virtual memory gets reset to zero and Windows Update is blocked

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 1
RAM: 2008 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 780 Mb
Hard Drives: C: Total - 223434 MB, Free - 43767 MB;
Motherboard: Dell Inc., 0G848F
Antivirus: Microsoft Security Essentials, Updated and Enabled
I have a Dell Inspiron 1545-0504 laptop that I bought in Italy in December 2009 which is running Windows 7 in Italian. The computer is old, short of memory, and is running hotter and hotter, so I have been meaning to replace it with a newer laptop. But I am a professional Japanese-English translator, so on the new computer I will need Windows in English and/or Japanese as well as MS Office in English and Japanese. And for the last few months I have been in Montenegro (where the language is Serbian and it might be hard to find even Windows in English) and Albania (don't even think about it). At the end of next week I should be flying to Tokyo, and there I should be able to buy a new laptop to meet my requirements, though I intend to keep my present laptop around for some time. In the meantime, today the laptop suddenly started acting up.

I have had Windows Update turned off since mid-May because, after weeks of reading around and various attempts, I could find no other way to keep Windows Update from sucking up all available system memory and slowing my CPU almost to a stop every 20 minutes. I had read that Microsoft intended to fix the problem by the end of Q2 2015, so I have been meaning to turn Windows Update back on again on some day when I would not need to use my computer at all for 12-24 hours, so that Windows Update could download and install all the updates it wanted while having complete freedom to lock up my system every 20 minutes along the way.

This morning I turned on my laptop, and when it had booted up I received (for the first time ever) an error message in the system tray regarding memory. When I clicked on it, there popped up a window (which I later tracked down to the legitimate Windows process SystemPropertiesAdvanced.exe), and looking around inside it I found that my virtual memory had suddenly been set to zero.

Yesterday I had logged in, for the first time in several days, to ?QQ?, an enormous Chinese virtual world used by half a billion people, essentially the Chinese equivalent of Facebook, YouTube, iTunes, blogs, games, and everything else all in one place. I had received a prompt that my QQ software was outdated, and I had clicked on the option to update. When prompted, I had deselected all of the ancillary things that QQ wanted to install as well, and went ahead with the installation. Later in the day I started receiving messages from Windows asking if I wanted to permit ?QQ Protect? to make changes to my system, and I clicked on ?No?. So although I had turned down the option to install ?QQ Protect? during the update to QQ, apparently QQ installed it anyway on the sly.

This morning I ignored the popup window from SystemPropertiesAdvanced.exe and went ahead with my work, but after I had opened Google Chrome and one other program I received ? for the first time ever ? a popup message from Windows (I thought it was from QQ Protect but I later discovered it was from a legitimate Windows process, SystemPropertiesPerformance.exe) telling me that I had insufficient memory, and that I should close some programs. I ignored it, and opened another window of Google Chrome, but when I clicked on it in the task bar Google Chrome closed and disappeared, the first time that had ever happened to me.

In the meantime I received another prompt from Windows asking if I wanted to permit QQ Protect to make changes to my system. I assumed all of these new annoyances were due to QQ Protect, so I set out to track it down and kill it. (I eventually discovered that it was launched by QPCore, a service that could not be shut down in Task Manager and could not be shut down in config.sys due to ?lack of authorization?. Searching around online I found a very recent page in Chinese about how to disable QPCore, and following the instructions I was able to do so by booting up into safe mode and changing the authorization of SYSTEM to ?read only? and that of administrators to ?complete control?. Along the way I also removed from the startup queue three other processes: FixCamera.exe and two processes related to an Internet key that I no longer use. I also uninstalled the main QQ program itself.)

I booted up again into normal mode but immediately I encountered the same problems: an initial popup window from SystemPropertiesAdvanced.exe, and then, if I opened more than one program (or even Gmail inside a single browser), an error message from SystemPropertiesPerformance.exe, followed by the closure of Chrome if I didn?t close it on my own.

Because this morning Chrome was also having terrible problems in loading Gmail, I suspected some glitch in Chrome might be the cause of everything, so I tried uninstalling and reinstalling Chrome, but the memory problems remained. So I read a bit online about setting virtual memory, and I set my virtual memory limits to minimum = 2000 MB, maximum = 3012 MB. Windows prompted me that it would be necessary to reboot in order for the changes to take effect, so I rebooted. But on rebooting I got the same initial popup of SystemPropertiesAdvanced.exe, and it showed that my virtual memory was still at zero.

I tried various possibilities and configurations a number of times, and I discovered that the values that I input would be there whenever I booted up into safe mode, but in normal mode the virtual memory would always be ?0?. (And going back into safe mode it would still be at ?2000? and ?3012?, so it is clear that the changes that I made in normal mode were being reflected accurately in safe mode but not in normal mode.)

At that point I thought that SystemPropertiesAdvanced.exe or SystemPropertiesPerformance.exe might have gotten corrupted by QQ or QQ Protect, so I turned Windows Update on again and had it search for updates. But no matter what option I chose for Windows Update, within a few seconds I always received a popup box saying that Windows Update could not proceed due to error number 80070422.

I went online and read up on 80070422. One article said that it was often due to rootkits, and suggested running Disk Cleanup (to eliminate all temporary files) and then Kaspersky?s TDSSKiller.

I went into safe mode, ran Disk Cleanup, updated Malwarebytes and ran a simple threat scan with Malwarebytes (nothing found), then a quick scan with Microsoft Security Essentials (nothing found).

I then downloaded and ran Kaspersky?s TDSSKiller. I started it in normal mode because I was unsure if it would operate in safe mode. It found nothing. Under ?change parameters? I selected the option to check ?Loaded modules?, and ran it again. It prompted me that it would be necessary to reboot in order to complete, and I accepted. It rebooted into normal mode, there appeared a blank popup window of cmd.exe, then there opened up again that window of SystemPropertiesPerformance.exe, then TDSSKiller finished its work and found nothing.

I thought of rolling back to a system restore point, but when I opened up the system restore points I saw that there were only 3 of them, all from today: the attempt to run Windows Update, the disinstallation of software for that Internet key, and the disinstallation of the main QQ program. So I suspect that some malware may have removed all earlier restore points.

So that is where things stand. The anomalies are 1) when I change the quantity of virtual memory in normal mode and reboot, the changes show up in safe mode but not in normal mode, 2) I receive the error message 80070422 whenever I try to run Windows Update, 3) all restore points prior to the beginning of this problem have disappeared. As a result of this situation, in normal mode I can run at most one program at a time, meaning that I am pretty much restricted to safe mode.

Because I have to do a lot of urgent things on this laptop before I leave for Japan next week, I would be very grateful for any help anyone could provide. Thanks!

Preferred Solution: Windows 7: In normal mode virtual memory gets reset to zero and Windows Update is blocked

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows 7: In normal mode virtual memory gets reset to zero and Windows Update is blocked

There are three other things, but I do not know if they are significant.

1. On my first bootup yesterday (the first bootup after the installation of the QQ upgrade) the computer stopped during bootup and I got a black-and-white screen telling me that the power source was not recognized, and to press F1 to continue, F2 to ..., etc. I pressed F1 to continue, and when I arrived in normal mode I saw that the computer was recognizing the battery just fine. Since then, however, I get this same problem every time I reboot the computer, unless I first remove the battery, hold the power button down for 5 seconds, and then reinsert the battery. I have had this problem a few times in the past, perhaps one or two times per year, and that is how I have always resolved the problem, apparently a problem of residual charge. But until yesterday I had never had the problem repeatedly. So it might be that instead of malware I simply have a bunch of corruptions to Windows that occurred during the upgrade of QQ. (But due to the aggressive way QQ hides itself and protects itself, I still suspect the presence of malware.)

2. When I booted up this morning into safe mode I received a popup message -- one that I received 1-2 times yesterday after I had tried inserting values for virtual memory -- telling me that duplicate paging files had been created, which might cause a problem. I checked how much virtual memory was allocated, and it was back to "no virtual memory". I specified once again a minimum of 2000 MB and a maximum of 3012 MB and clicked "Apply", but in safe mode I didn't receive any message telling me that I needed to reboot for the changes to take effect. I checked, and the values were correctly 2000 MB and 3012 MB as I had input them. Also, I noticed in normal mode that if I click the box to let the system decide how much virtual memory to dedicate I do not receive a prompt telling me I have to reboot (but in any case the choice does not stay in effect in normal mode, instead it immediately reverts to "no virtual memory").

3. Rebooting one time this morning I tried going into the "Administrator" account, an account that I never use, just to see if all of the same problems were occurring there. (I don't use it because my normal account has full administrator privileges anyway.) While there, I received a popup message from my firewall, "Windows7Firewall" (not a Microsoft program), that some connection attempts had been blocked. (Maybe the same sort of attempts had been taking place in my normal account, but there I have the program set to not give me popup notices of such events.) I attach here a screenshot of the blocked events, showing the IP addresses that the computer was attempting to reach. The program involved was "Interfaccia utente di consenso per applicazioni amministrative" (i.e., "User interface consented for administrative applications"), so I suspect this may have been a legitimate request by Windows.

Once again, I would be very grateful for any help anyone might be able to provide.

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Hello all! I am new here, and am hoping that someone can help. Since last Friday ( 9 Jan 15), IE11.0.15 has not been running properly. I am running a Windows 7 x64 system. I noticed this problem after a program I run to access my home server would not load certain plugins. At first, I thought that was where the problem lie, but after attempting to access sites on IE (amazon for example), it loads the page, but doesn't allow me to log in. It displays the normal message, but then stalls. Next I went to windows update, and noticed that no updates completed since that date. I then attempted to run it, and each time I did, it hung while searching for updates. I restarted the computer in safe mode, and noticed that IE functions properly there. Since that date, I have run numerous scanners in safe mode, and disabled installed protection in order to get accurate results. (scanners used: TDSSkiller, combofix, ESET scanner, Panda online scanner, AswMBR, blitzblank, emergency kit scanner, emisoft antimalware scanner, SAS, Malwarebytes, Kaspersky online scanner, rogue killer, JRT, and tweaking.com windows fix. All of the scans came back clean, with the exception of ESET, which said there were some toolbars one of which was related to conduit and some PUPS. I am perplexed because I spent the last two days scanning in safe mode, only to restart normally to encounter the same issue with IE and Windows update. I noticed while viewing scan results that there were numerous entries relating to ... Read more

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I have been living with some issues for the last 6 months and need help to get the problem figured out. I believe I was infected by a virus of some sort on June 4 2010 that has stuck around despite NIS and Malwarebytes scans. Any help would be appreciated.


Since the infection, I have not been able to automatically or manually update Windows via the Windows Automatic Update tool or by manually going to the Microsoft Update web page. Each time IE7 opens, I get error number : 0x80072EFF "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem". I can get onto the internet to any other site. It is just the windows update site that seems blocked.

I have a svchost process that grows with time until it is using 500+MB of my memory and usually ends up pegging the CPU to 99-100%. I have viewed the process using Process Explorer and note that the thread start address that peg the CPU are ntll.dll!RtAllocateHeap+0x18c. If I kill those threads, I am able to work on the computer for a little more time, until the threads peg the system CPU again. But, the memory usage is concerning me as I need to utilize that memory for my work, and I get programs failing because of memory allocation errors, which I attribute to this svchost issue.

I will periodically get redirected to other sites while surfing. This happens sporadically. It may be a day or two betwe... Read more

A:Windows update blocked, svchost memory/cpu leak and web page redirects

That's not good that you let this issue persist for six months. There's some things you should try here. For one, download DR. Web CureIt. Do a google search for that and it should pop up. It's probably better if you run it in safe mode. post back the log when it finishes. note that this scan will take a long time. Make sure that when presented with options, you select cure and then move incurable. After that, look for Kaspersky's free virus removal tool 2010 and run that. That should find some stuff if anything will. kaspersky has very strong find and removal capabilities. Finally, run an online scan with Eset online scanner. You can find it at eset.com/onlinescan. Post back the three logs in your next reply. Hope this helps.

Good luck,

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I did something dumb and opened an unsafe .exe file and immediately Norton popped up with some trojans. Unfortunately I don't remember the names, but now I can't boot up my computer properly. If I boot in normal mode, I get a blue screen with STOP: 0x0000008E (0xC0000005, 0xEE887B8A, 0xEBCDA724, 0x00000000) about 30 seconds after I enter my password, so I can't do anything at all in normal mode. Safe mode works but now I've found that I can't access Windows Update - I get redirected to the msn homepage instead. I'm not sure if the two are related because I haven't tried going to the Windows Update page for a few months.I ran a full scan with Norton, Spybot, Malwarebytes, ATF-Cleaner, Avenger 2, and HijackThis and deleted everything that was found, but it still hasn't helped. One of the programs (I think it was Malwarebytes) found a bunch of registry things that it couldn't delete so it queued them for deletion after reboot, but since I can only boot into Safe Mode it won't go through. Avenger is also queued to run on reboot so that didn't work either.Here are the log files:Logfile of random's system information tool 1.05 (written by random/random)Run by Administrator at 2008-12-19 23:58:39Microsoft Windows XP Professional Service Pack 3System drive C: has 47 GB (44%) free of 108 GBTotal RAM: 1022 MB (63% free)Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:58:42 PM, on 12/19/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2... Read more

A:Windows Update redirecting to msn homepage, STOP:0x0000008E error with normal mode

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I may ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.It sounds like a case of Zlob/DNSchanger that change the router's DNS settings. Please download Malwarebytes' Anti-Malware from Here or HereNext disconnect your system from the internet, and your router, then?Double Click mbam-setup.exe to install the application. Launch Malwarebytes' Anti-Malware, then click Finish.Once the program has loaded, select "Perform Quick Scan", then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.===============================================Next you must reset t... Read more

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A couple of concerns that I have are: unable to update windows... "The page cannot be displayed because server it resides on does not respond", uninstalled Spybot and tried to reinstall without success and received ..."Error sending request. The server name or address could not be resolved", Adaware will not update also..."connection error Check your settings errorcode: -1. Malwarebyte's anti-malware will also not update.

Google search on internet explorer will redirect to another site when selected.

HJT log follows...
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:23:43 AM, on 4/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17023)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\PROGRA~1\COMMON~1\mcafee\mcpr... Read more

A:spybot blocked, windows redirect, windows and adaware update blocked

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I believe my wife's computer is infected. FireFox does not work and always says (untitled). IE crashes. Google Chrome works fine. MalwareBytes MBAM.EXE does not run unless renamed.

If I try to boot into normal mode, the display goes crazy and the computer locks up so we are stuck using safe mode, and the FireFox, IE, and MBAM problems exist even in Safe mode.

I got some help from someone on the malwarebytes forum, but their conclusion was that there were no infections. That thread is here: http://forums.malwarebytes.org/index.php?showtopic=66024&pid=340958&start=0&#entry340958

I noticed on this forum that additional techniques like replacing MBR's are sometimes used so I am starting a thread here to see if such techniques might help me. I was able to get GMER to run this time in safe mode. Following is the DDS.TXT:
DDS (Ver_10-10-21.02) - NTFSx86 NETWORK
Run by Cynthia H at 10:57:10.93 on Sun 11/21/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1742 [GMT -8:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:... Read more

A:FireFox Blocked, Display Problems in WinXP Normal Mode

Hello AlexHar , Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.Please download MBRCheck to your desktop. 1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista). 2. It will open a black window, please do not fix anything (if it gives you an option). 3. Exit that window and it will produce a log (MBRCheck_date_time). 4. Please post that log when you reply.2. Download Bootkit remover to your desktop 1. Extract the file to your desktop. 2. Double click Remover.exe to run it (Right click and run as Administrator for Vista). 3. It will show a Black screen with some data on it. 4. Right click on the screen and choose Select All. 5. Press Control+C (to copy the data). 6. Open a... Read more

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I have 2 problems which I believe to be unrelated but no virus scan or malware scans have detected any problems. The first started a while ago and my windows update will not connect to download updates. I believe something is blocking it. Also if I go to the microsoft website to download an update manually when I click to download I get a page cannot load error. So I think something is stopping me from updating my version of windows (Vista SP1).

The next issue just started recently and at first I suspected it was just one webpage and it was their issue. Whenever I'd go to the site it'd redirect to an ad, different each time. It would block all access to the site because it'd just redirect to an ad site. Then as randomly as it started, it will occasionally let me onto the site and then again start redirecting. I thought it was the site because it does this in every browser and also on my Mac in safari & firefox. If I try opening with NoScript running it just opens a blank page. Anyway I now believe it's not that site that's the problem because now another unrelated site is doing the same thing.

I tried doing everything listed in the "before you post" thread but RootRepeal will not run. It just freezes at the "Initializing" screen. I did a search and found one place where someone having that problem was told to rename it something else but when I did that I got "Could not load driver (0xc0000035)!".

Here is the stuff from runn... Read more

A:Browser redirect on some websites/Windows update blocked/MS website blocked/RootRepeal won't run

Hi demonscars,Welcome to BC HijackThis forum. I am farbar. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.I see your system is infected.If you have not resolved the issue please post a fresh DDS.txt log. In case you have installed any new software please also post the Attach.txt.Since you have already run ComboFix also post the log it created.

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Hello all,

A few of my programs are unable to communicate with their servers now and I can't figure out why as they were find two weeks ago and I haven't made any changes since then. The issue lies with a service/program within Windows as all the programs communicate fine in Safe Mode. Windows Firewall and ICS are both disabled within Services. Malwarebytes (my only AV right now) is disabled also.

I know this is an ongoing and repetitive subject but the numerous searches are all resulting in pointing fingers at an AV program, which I am sure is completely disabled. Any help is appreciated.

A:Blocked connections booting normal, fine in Safe Mode (No AV/Firewall)

First of all download and perform a full scan with Malwarebytes Anti-Malware to make sure it's not a virus, if this doesn't help open your task manager and post here all processes running.

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Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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I am looking for help 
My windows 7 start in normal mode is very slow.  System is in a loop or is hanging waiting for the hard disk to be free.  The hard disk indicator light is on  all the time ... 
When I start the system in safe mode with networking, the system is fine and nothing is holding the hard disk anymore.
I ran minitoolbox and got the following error indications 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Toshiba (administrator) on 21-06-2014 at 22:59:54
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
========================= Devices: ================================
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
Name: Microsoft Teredo Tunneling Adapter
Description: Microsoft Teredo Tunneling Adapt... Read more

A:Windows 7 very slow in normal mode, runs fine in safe mode with networking

Could have crap ton of stuff starting up with windows.
perhaps corupt driver or installed the wrong driver.

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After upgrading to SP2 about a month ago so I could take finals on my computer at school, i noticed that my computer wouldn't boot up in safe mode (i just get a blank dark screen and i can hear the computer doing something but giving it a reasonable amount of time it doesn't progress from that screen). It didn't concern me because normal mode was working and i was able to take my tests. But now I want to get to the bottom of this. I delayed getting sp2 because i had a feeling it would mess up my computer. (i've had other problems too with visual skins but i was able to resolve those).If it matters, i ran a scan of my system with spyware doctor and it said i had a trojan.dialer and needed to boot in safemode to get rid of it. When I tried, it wouldn't load. Oh, btw, any way to get rid of that trojan.dialer without using safemode?

A:Windows Xp Home, After Sp2, Safe Mode Doesn't Work, Normal Mode's Fine?

Try running Ewido online scan and post the results overhere.

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I need some help please as I do not know where to start.

I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

Can anyone offer me advice?

A:Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

We can offer the best assistance if you would upload the following information

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I got win 7 home premium 64 bit on an i3 laptop. My system worked fine until today morning.

The problem is this;
When I boot the system in normal mode, I get to the part where I need to enter my password to login. Once i do that, all I get is a black screen with the mouse pointer that moves about normally. I've waited for the normal desktop environment to appear (ie icons and taskbar) but this doesn't happen (btw, my desktop background color is always black).
The system boots perfectly in safe mode.

Yesterday was the first time in over a year I used utorrent. I used to get the BSOD when I used to use it. I couldn't rectify the problem and hence had stopped using it. It worked fine yesterday though.

Any idea whats happening and how I could fix the problem?

A:Windows doesn't login properly in normal mode but fine in safe mode

I've tried running SFC /SCANNOW a couple of times but I keep getting a message that there may be corrupted files. I also created the sfcdetails.txt file.
Going to try the system restore option now

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all of a sudden Windows 7 became extremely slow in normal mode. This doesn't happen in safe mode.
The laptop now also makes 3 beeps on startup, but the beeps disappear when Windows login page comes up. The only thing I did is updating Java and the beeps started.
I'm sending in attachment DDS, OTL and ComboFix logs.
Thanks in advance for your help!

A:Windows 7 runs fine in safe mode, but very slow in normal mode

Hello maestrale,

Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
   If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
   Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

   Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.  1.Download AdwCleanerDouble click on AdwCleaner.exe to run the tool.
***Note: Windows Vista and Windows 7 users:
Right click in the adwCleaner.exe and select "Run as administrator"Click the Scan button.

Once the scan complete click Clean to finish cleaning any thing it has found.A logfile will automatically open after the scan h... Read more

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Windows XP will freeze after about 10-15 seconds after starting up. I cannot move the cursor or right-click. I have no other choice but to hold down the power button and shut down. However, it loads OK in Safe Mode. Where do I go from here to fix this?

A:Windows XP freezes on startup in normal mode, but loads OK in safe mode. What do I do?

Arrrgh! Now when I go into Safe Mode none of the icons appear, and I can't see the Start menu! It's a totally black screen except for "Microsoft ® Windows XP Build..." and "Safe Mode" in the four corners. Please help!

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I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

A:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

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Hello everyone.  I am trying to fix my mom's computer but have so far been unable.  The laptop is running but it is incredibly slow.  When I first got on it a bunch of pop ops took over the screen.  The computer would randomly go to other sites on it's own.  It would go to a search sight called "clarosearch".  Worst of all, it's incredibly slow.  For example, from the desktop, it take about 45 seconds for the IE window to open when I click on the icon.  It takes about that long to navigate to a page and so fourth. I downloaded and ran a registry cleaner, spybot search and destroy, malwarebytes, and ad-aware.  These found a bunch of problems and cleaned some up, I guess.  The pop ups are gond and so is the strange search site, but the computer is still running just as slow.  It's a paperweight.  Getting another computer isn't really an option right now as my mom is unemployed and we're actually trying to get her resume online but we can't even do that right now with the way the laptop is acting.  I downloaded hijackthis and ran a scan.  Here is the log.    Oh, and as the subject says, the computer runs fast and fine in safe mode.  Please let me know if there is any other info that is needed as I'm not sure what to provide.  Thank you in advance for any help or suggestions you can provide.  Logfile of Trend Micro HijackThis v2.0.4Scan saved at 6:26:57 PM, on 4/26/2014Pl... Read more

A:Windows XP Laptop very slow in normal mode but fine in safe mode

Hello scoobyjax,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***1. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***2. Download OTL to your desktop.Double click on the icon to run it.Vista / Windows 7/8 users right-click and select Run As Administrator.Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check... Read more

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When I open IE it just stays as a blank screen a warning use to appear saying something about an appcrash but I messed around with it reset the settings. Also system restore wont work neither will a recovery, Im really in need of some help here.

A:Help Internet explorer wont work in normal mode, only in safe mode Windows Vista

Please post the exact warning. It should mention a particular App.

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


A:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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Please, can somebody assist me. When I try to log into vista normal mode all I get is 'Please Wait' where the 'welcome' logo used to be and it just sits there saying "Please Wait . . . ." forever. When I could login to safe mode I enable the verbose command and restarted and tried normal mode again and it would say "Please wait for the Local Session Manager . . ." and never get past that screen. Now, for some reason, I cannot even log into any safe mode options. After the safe mode drivers load, the computer just hangs at crcdisk.sys after it's loaded and not proceed. So, then I tried to boot to the cd to use the repair utility and my computer won't even acknowledge it, it just takes to me the three safe mode options. In the past I could boot to the cd and use the repair disk and now I can't. Please don't tell me I am screwed. I have so much valuable info that I would really not want to lose. So if anybody can please help me to try and resolve this, I would be greatly appreciative. Thnx

A:Windows Vista cannot boot into normal mode or safe mode

How do you normally boot from your DVD? Is there a key you must press in order to select the boot drive?
Also, what's the exact make and model of your system?

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Hi there to who ever may be reading.

First of all thanks for taking a look at my issue, the problem as follows :

It shuts down (ie turns off, need to manually press the power button to boot up again) when getting to windows xp desktop.

what i have tried so far:
complete reformat windows xp home

complete reformat windows xp pro

taken the battery out of the motherboard for 30 secs then putting it back in(sometimes this works and it did for a while inabling me to install some softwarelike mobo drivers then after
reboot the problem persisted)

Following that i have tried different batterys and no battery at all each not solving the issue

started in safe mode and installed service pack 3

cleaned processor and heat sink

tried different psu

tried different hard drive (with fresh install)

I originally thought it would be a power issue but i have left it on overnight in safe mode as a test and it never shut down. It only seems to shut down in normal mode! i thought it might be a software issue but i have reinstalled it with different discs and different versions.

I dont think it is a hardware issue as it doesnt turn off when in safe mode, but then i dont think its a software issue because of the multiple clean installs that i have done. So i really dont know.

Please, sombody put me out of my misery. . . . What is wrong with my computer!

A:Help Please : Windows shuts down in normal mode, but works in safe mode.

Post all hardware specs, including power supply wattage and brand.

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my sysnative file collection is too big to attach to this post

A:Windows 10 BSOD in normal mode, stable in safe mode

We need the Sysnative files.Please see if you can create 2 or 3 zip files out of the SysnativeFileCollectionApp folder; attach separately to a single post or create 2,3,4+ posts if necessary.We cannot help you without those files.Regards. . .jcgriff2

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Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.
So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

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Hello Friends....
my friend ask me to check his PC as he has encountered any problem, according to him he turned off the PC properly yesterday but today when he turned on the PC it was not working

when i checked it happens that when you run the PC it shows options for safe mode, safe mode with networking , starts windows normally and run in last good configuration etc

but when i select any of the mode option the black screen disappears and Windows XP startup icon gets displayed on the screen but after loading again system moves back to those safe mode n all other options and again after selection it happens the same... PC not showing the desktop..

Can any one help me in this regard that what the problem could be and how to resolve it?

Thanks in advance

Wajid Malik

A:Unable to run Windows XP on my PC either in safe mode or normal mode

Under this situation, does this mean that your system had crushed and you need to reinstalled your system or repair your system immediately?

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I have a Windows 7 Laptop (Home Edition) that boots fine in SAFE mode, but takes an extremely long time to boot in normal mode. When it does get into normal mode, it runs so slow it is unusable.
I have run Malwarebytes, SuperAntiSpyWare and Spybot S&D (all in Safe Mode - of course) and it doesn't find any issues.
What else can I try?

A:Windows 7 very slow in normal mode, ok in Safe Mode

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click ... Read more

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Hi all,

Windows 7 x64 does not boot into Safe Mode or Safe Mode with command prompt. Normal mode boots perfectly. Are there any suggestions on how to resolve this? I've tried startup repair and attempted fix boot, etc. No affect. The unit is free of infection. I also tried using SFC, but it said everything was fine. Any suggestions? Thanks


A:Windows 7 only boots in normal mode, not safe mode

Download SUPERAntiSpyware Free for Home Users:http://www.superantispyware.com/SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware. Click the Preferences button. Click the Repairs tab. Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button. You may be asked to reboot your computer for the changes to take effect.If you upgraded Superantispyware to version 5.0, the instructions are a little different.From the Main Menu, click the Repairs button at the bottom.Scroll through the Repairs list and click on (highlight) Repair broken SafeBoot keyThen click the Repair Selected Item button.You may be asked to reboot your computer for the changes to take effect.

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Hi Guys,

I upgraded to Windows 7 back in December and things were going smoothly until two days ago when my computer started freezing.Mouse cursor won't move, control+alt+delete would not work as well.I basically had to turn off the power switch.

Tried system restore the next day, things ran smoothly for the next day until problems returned.Now I can run things fine in safe mode but system freezes after about 10 minutes of use in normal mode.

Also, the processor light stays solid blue all the time now (before it blinked occasionally depending on the nature of the task being performed).

Any ideas?
My specifics:
HP Pavillion dv6000 laptop
Windows 7 Home premium
Intel Core 2 duo


A:Windows 7 freezes after ~10 min in normal mode but not in safe mode

What are you doing when it frezzes? Also what anti virus software do you use?

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windows xp sp3 boots in normal mode ..However when I boot in safe mode I get the blue screen of death.
When i ran the chkdsk /f or chkdsk /r command in normal mode it tells me the volume is in process and prompt me whether i would like to run the chkdsk on next restart. However chkdsk never gets started on next restart.

I ran the chkdsk (read only mode in the normal mode) and it says there are errors at stage 2 and cannot continue.
Before all this happened I was affected by malware/spyware. I ran the antispyware/antimalware and was able get rid of them..

Any help greatly appreciated...

A:windows xp sp3 boots in normal mode but not in safe mode

Phase 2: Checking indexes (directories) During this pass, Chkdsk examines each directory that is on the volume, checking for internal consistency and verifying that every file and directory that is represented by a file record segment in the MFT is referenced by at least one directory. Chkdsk confirms that every file or subdirectory that is referenced in a directory actually exists as a valid file record segment in the MFT and also checks for circular directory references. Finally, Chkdsk confirms that the time stamps and file size information for the files are up-to-date in the directory listings for those files. Just a guess...but the fact that chkdsk cannot run could mean MFT problems.http://www.pcguide.com/ref/hdd/file/ntfs/archMFT-c.htmlhttp://www.ntfs.com/quest14.htmSee data under Repair NTFS MFT at http://www.cgsecurity.org/wiki/Advanced_NT..._and_MFT_RepairI've had one bad MFT experience, I just did a clean install after deleting the partition. Some things cannot be repaired.Maybe others have better ideas...Louis

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I have a Windows 8 laptop and I just ran into a problem where it will not start at all. I need to fix it because it is my main PC.

A:Windows 8 will not start in normal mode or safe mode

What is it exactly that the laptop's doing, just prior to its: not starting at all?  What is on display?  What happened when you tried troubleshooting by booting from either a DVD or USB stick?

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I'm dealing with a windows 7 professional 32-bit operating system for a client of mine, ive tried everything to get their profile to boot but it keeps freezing after you put in the credentials. I have tried everything from combo fix to Microsoft root-kit  tools but no luck.    
i have  even cloned the hard drive and thrown it into another machine just to see if it is the motherboard or ram. I'm stumped and need some input.

A:Windows 7 will boot in safe mode but not in normal mode

If you create a new account in safe mode, can you log into it in normal mode?

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guys, i am stuck in an infinite loop it seems. i was trying to start my pc in safe mode, to delete a .exe file from C:\Windows\System32 which was suggested by a post to fix the "windows not genuine problem". To be able to do that, i ran msconfig and selected /safeboot under BOOT.INI tab. now everytime i try to reboot my pc it asks me to select an operating system (windows xp pro/microsft windows) if i select windows xp then it asks me to select a startup mode (safe/normal/last successful) and then no matter what i select it will reboot it self, and do the same again. If i select microsoft windows (instead of xp) then it shows MS Windows 98 screen and then goes into DOS prompt. from what i have read in some of the threads is that, i have a virus which is preventing my pc to boot in to safe mode, and because i have selected /safeboot from msconfig windows will only boot in safe mode, meaning i am stuck. the workaround these threads were suggesting was to find the boot.ini file and rename it to something else, which would fix the problem, because this file holds the info about in which mode your pc should boot. i tried to rename this file from command prompt (i cant get into windows, thats why), using "ren c:\boot.ini boot.ini" but it says file name invalid. i think this is because its a hidden file. then i tried "attrib -h boot.ini", but it says attrib cannot be used in DOS mode. urghhh. anyone has any ideas?

A:windows xp will not start in safe mode/normal mode

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After encountering a couple virus, I was suggested to sue ComboFix and after the program took control of my system, it had to restart and when it did, it wouldn't let me back into Windows.

I'm using a cracked copy of Windows XP and there is information in the computer that I don't want to lose. However, every time I try to start safe mode, it will just load all the drivers and restart the computer and when I boot the computer in normal mode, it asks me for product key which I do not have. I used to patch it when I was able to get into Safe Mode.

I'm stuck in the normal mode, looking at the popup that states.

"Windows Product Activation"
This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?
Yes No"

I do not have a bootable Windows XP to access Recovery Console and I'm not sure if it will help me either, will it? Please help, as there is data I need.


A:Cannot start in safe mode nor normal mode [Windows Xp]

Makes me laugh when people request help for cracked copies of Windows.

Get a genuine copy.

Get a life.

Read other 6 answers


running Visat 32 bit IE

Can not access kaspersky.com or others

windows will not update code error 80072EFD
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:00:48 AM, on 17/10/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.yahoo.com/?fr=mkg029
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,Search... Read more

A:Ie websites blocked and windows update blocked

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===[*]Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:R3 - URLSearchHook: (no name) - {b80f591e-fe9a-46cf-a13e-180377240586} - (no file)R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)O23 - Service: OSOAP - Unknown owner - C:\Users\Lou\AppData\Local\Temp\OSOAP.exe (file missing)Restart the computer normally.Windows Update error 80072efdhttp://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80072efdPlease check this Microsoft article and see if you can get the update.===Mean time lets check further.Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofixLink 1Link 2* IMPORTANT !&... Read more

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8108 Mb
Graphics Card: LogMeIn Mirror Driver, 5 Mb
Hard Drives: C: 919 GB (715 GB Free); E: 465 GB (0 GB Free);
Motherboard: Dell Inc., 088DT1
Antivirus: None

hope someone can help - use main program in my business in xp mode which i cnat open

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I have the following 2 problems:

1) Keep getting "Windows Running Low on Virtual Memory Message". This is NOT a problem with Virtual memory as I've tried changing the setting to "system managed", 1.5 the size of my RAM etc. I have just re-installed Windows XP and I deleted the old partition and created new one, I did complete formatting with NTFS. After my first boot into Windows I started getting the above message after a couple of hours of being up.

There are no services in the background that are causing this, nothing loads at start up that would cause this, it is some kind of setting/driver/hardware issue. I have tried all of the typical solutions and none of them worked. Once again the problem starts happening at the first boot up after install of Windows XP. I've had Windows XP before and never received this message with the same hardware, originally this laptop came with Vista but installed XP by completely wiping everything and had XP working for a couple of years without any problems. Recently, I've had to re-install recently and now keep getting the above message after a couple of hours of being up.

2) Shut-down takes 10-15 minutes.

Everything else works perfectly.

This must be some kind of issue with the install of Windows XP.

Any help would be appreciated, please don't suggest doing the standard chckdisk, running defragger, increasing virtual memory size or getting more RAM. I've tried all that and again the problem st... Read more

A:Windows Running Low on Virtual Memory After Windows XP Install

Please perform the following: Publish a Snapshot using Speccy

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I got this today "Your device is at risk because it’s out of date and missing important security and quality updates. Let’s get you back on track so Windows can run more securely. Select this button to get going"

I ran several command prompts including chkdsk,  got  a repair utility to repair registery... etc,  defragmented and everything  I tried every solution found online and  I still  get this error when useing updates.  I even updated my drivers. I tried everything,  s  I even uninstalled my antivirus and tried it again.   I gave up and tried to do a reset  and also tried to whipe everything and do a reset and can not. really odd. 

Any insight will be appreciated.

Also on the microsoft website I saw a security update dated 09/25/2017 ( today)  and when trying to manually update it said it did not apply to my pc.  I own a Dell Desktop all in 1 64-bit operating system Product ID 00325-95873-11633-AAOEM touchscreen 24 inch all in one

A:Windows 10 update issues. Also can not do a factory reset or any kind of reset

This sounds like your system took a hit with phishing-ware or other malware.
Factory reset instructions:

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Hi team,
Unable to login in to virtual PC. In setting under "Logon Credentials - None" is appearing.
Also in "Tools" menu bar " Enable Integration Features " is not enabling.
Pl suggest remedial action.

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After the Windows XP (SP2, Home) loading screen, all I see is a blank black screen, no mouse pointer visible. I'm suspecting its a trojan or something, or maybe a faulty Windows update. I've been updating my computer these fast few days, but the popular MS01-015 (KB977165) didn't affect my system, it wasn't infected with Allureon, and after installation it booted fine. Only thing I didn't install was Windows XP SP3 and Office SP3, because it requires my Office 2002 CD, which I don't have. Now I'm not entirely sure if my younger sister restarted this computer without installing those. Anyway she was the one who last used this - she said the computer hanged when she was using some Facebook profile styler/changer whatever. heard her say torrent.

Anyway in the CCleaner, I saw some faulty .Net Framework 1.0 registry keys, missing shared DLLs, don't know if this had something to do with it?

I can't install Msi's in Safe Mode (with Networking): "The system administrator has set policies to prevent this installation." Problem is, I'm the administrator.

I have AVG 8.5, updated definitions, SUPERAntiSpyware. AVG detected nothing, SAS detected in Safe Mode is "Rogue.SystemSecurity" - usrsta.exe. I tried booting again but it failed, I can't launch XP in Normal Mode, or Recent Settings that Worked. After updating SAS' definitions I tried scanning again, and it found "Unclassified.Unknown Origin&qu... Read more

A:I can't get into Windows XP in Normal Mode

So a-squared detected WIN32.SuspectCrc!IK (drive:/windows/system32/f29931/krnln.fnr) and HackTool.Win32.Patcher!IK (drive:/windows/system32/f29931/com.run) and I restarted.

Problem solved!

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I started having problems with my computer running slowly and started getting tons of ads. I would wake up and have over 25 ads in Internet Explorer windows. I ran Spybot-S&D and after my computer would shut down on its own at random times while I was working or playing a game.

I came on this site to put a Hijackthis log so I followed the 5 steps. After following the steps, my computer can no longer run in normal mode, only safe mode. I had to do the scans (dss and hijackthis) in safe mode and am making this post in safe mode. Please help!


Incident Status Location

Virus:Trj/Spammer.ABI Disinfected Operating system
Spyware:Spyware/Virtumonde Not disinfected C:\WINDOWS\system32\vtussts.dll ... Read more

A:Windows cant run in normal mode

I ran some tests that I saw in the Self Remove procedures that is closed. My computer will now start up into normal mode but I get an error that says Windows has encountered a severe problem. Also my computer wont recognize my network card in normal mode, but it does in safe mode. Here is the latest HJT log (ran in normal mode) and DSS logs (ran in safe mode). Sorry if this changes anything for a person that has been working on my problem.

Logfile of HijackThis v1.99.1
Scan saved at 10:00:50 PM, on 6/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system3... Read more

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Windows won't run in normal mode. Just sits there saying "windows is starting up." In safe mode networking things run ok. I tried system restore but I can't go back further than June 16th which doesn't help. System File Checker won't run and I tried to download and run Malwarebytes but I get a message that the administrator has a policy against this. How can that be - I'm the administrator (I think. - I bought the computer from my last company when I left). So I ran HijackThis in hopes someone could look at it and help figure out what's wrong.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:02:09 PM, on 6/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\RegCure\RegCure.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet E... Read more

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I recently installed Windows XP and all my programs on a new hard drive, as the old one would not boot. Last week I received a "Generic host process for Win32 services" error. My machine locked up, and I had to restart. Then I started having issues where Windows would not load or would take a very long time. I am able to start Windows in Safe Mode, but it takes much longer than it should.

Now sometimes when starting IE or Firefox or when surfing, new tabs are started on spammy webpages. Other times, IE or Firefox will not start. I also cannot go to the Windows Update site.

Neither Malwarebytes nor Avast find any instance of infection.

AVG says that it finds 6 infections and repairs 3. Just in case it would help, here is that part of the AVG log file:
(C:\WINDOWS\system32\svchost.exe (3440):\memory_001a0000 Trojan horse Agent_r.XJ
C:\WINDOWS\system32\svchost.exe (3440) Trojan horse Agent_r.XJ Object was removed.
C:\Program Files\Internet Explorer\iexplore.exe (2652):\memory_00260000 Trojan horse Agent_r.XJ
C:\Program Files\Internet Explorer\iexplore.exe (2652) Trojan horse Agent_r.XJ Object was removed.
C:\WINDOWS\explorer.exe (1484):\memory_001a0000 Trojan horse Agent_r.XJ
C:\WINDOWS\explorer.exe (1484) Trojan horse Agent_r.XJ Object was removed.)

Thanks for any help you can provide!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:02:07 PM, on 5/9/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.1870... Read more

A:Windows Update blocked, browser redirects, slow to load Windows

Is there anyone out there that can help me, or can I provide any additional information?

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I am constantly having redirects and new tabs spontaneously open to spammy websites in both IE and Firefox. I cannot get to Windows Update, it either says it can't connect or takes me to a fake search engine page. Windows is very slow to load at start, and after working for a little while, I tend to get Generic Host Process for Win32 Services errors, after which my machine locks up.

Malwarebytes has not found anything. AVG says it finds 6 infections and fixes 3. The infections are in svchost.exe, iexplorer.exe, and explorer.exe, where it says that a Trojan horse Agent_r.XJ Object was removed from each.

I do have access to my Windows XP Install disk.

Thanks so much for your help,

DDS (Ver_11-05-19.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_25
Run by mcox at 15:41:25 on 2011-05-25
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1605 [GMT -5:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\mcox\Desktop\dds.com
============== Pseudo HJT Report ===============
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7... Read more

A:Browser redirects, Windows Update blocked, slow to load Windows

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this ... Read more

Read other 15 answers

Problem: Windows update site is blocked, many microsoft support sites blocked or redirects, even this site was redirected when I tried to post the issue. (now I am using my own PC) Generic Windows process fails, causing disabling of network sharing with local computers. This is my daughters PC, she complains these issues have been present for many months. I have tried a number of things to clean this in last two days but no luck. I am hoping you can help.

Tried already:
- AVG 2011 finds no infections
- AVG PC Tuneup fixed 1700 registry errors
- HiJack this found and deleted a virus yesterday (I forget the name) but now shows nothing unusual, current log is available
- AVG history had many viruses deleted over past few months, I think this one is making the PC vulnerable
- AVG was uninstalled to allow for Combofix to be installed and executed, it deleted som files but did not fix the problem

DDS txt copied here

DDS (Ver_10-11-27.01) - NTFSx86
Run by Kyla at 18:22:02.28 on 30/11/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1526.873 [GMT -5:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.ex... Read more

A:Windows update blocked, redirects, generic windows process fails, stuborn malware

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I use a VPN service. Configure for Windows 7 with no changes to my router(Uverse) I have no issues connecting. However I am trying to use the same VPN connection on the Virtual XP window with-in windows 7 and I am unable to connect in that world. I keep getting a "error 619". I can connect to the internet so I do have a network connection. I also turned off the firewall in the XPmode thinking that was the issue and no changes. I thought I needed to open the ports in the Uverse router but that did not help either.

The main ports my VPN uses is 1273 and 47

So If I Connect in windows 7 it works I disconnect it and open virtual xp. That is where the problem is....

Any ideas Seven Folks?


A:VPN in windows 7 using Virtual XP mode.

I'm pretty sure Virtual XP automatically configures the network connection to use NAT.
Set up your Virtual XP machine (in Virtual PC interface) to use a bridged network adapter.

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Ok, i'm being kind of a baby about this but when you find something that works and you like it, why change.

I just installed Windows 7 on my computer. I want to put my Roxio Easy CD&DVD Creator 6 on my computer because its the best program for burning ... it has the creator classic. Microsofts website says to download the Windows XP & Virtual PC Mode and I will be able to run it.

Has anyone done this????

A:Windows XP & Virtual PC Mode

You need to have Windows 7 Pro or Ultimate, and then you can download XP Mode.

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I am currently testing Windows 7 on a seperate drive and I want to install win7 Virtual XP Mode. Now i have checked my processor and it is capable of virtualisation technology but I can't find a setting on my AM2 motherboard BIOS which I thought would be capable as it's not to old. I have tried emailing abit but have got no response thus far. Anyone know of another way to tell if my motherboard supports this VT mode.


AMD Athlon(tm) 64 X2 Dual Core Processor 5400+

System BIOS : Phoenix Technologies, LTD 6.00 PG
Mainboard : AN9 32X series(C51XE-MCP55XE)
Total Memory : 3GB DDR2-SDRAM
Video: NVIDIA GeForce 7600 GT

A:Windows 7 & Virtual XP Mode

Source; Paul Thurrott's Windows Weekly podcast.

All modern AMD processors support virtualization.
Strangely enough though, NOT all Intel processors support it.

So you should be good to go. I don't think there are any specific settings. Like SSE2 instructions for example, it just supports it or not.

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