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Yoga 720-13IKB Touch screen not working

Q: Yoga 720-13IKB Touch screen not working

Hello, the touch screen of my Yoga 720-13IKB is not working. There was a system update from lenovo vantage on 15-5-2019 and the touch screen stopped working after 5 days. Is the problem related to the update ? Please help.!

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RELEVANCY SCORE 200
Preferred Solution: Yoga 720-13IKB Touch screen not working

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RELEVANCY SCORE 93.2

We have issue with 3 x Yoga 720-13ikb out of box. No HID compliant touch screen visible under device manager and therefore no touch working. Did a factory reset without change. Installed windows stand alone copy, same issue. Did I read somethgin about usign older BIOS? How do I get hold of an older BIOS? Any other solution anyone knows about?

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RELEVANCY SCORE 92

My Lenovo Yoga 920-13IKB is a 2 in 1 laptop running Windows 10 Home.  Meaning full Active S Pen and Touch screen.  After installing the Version  1909 update, it's Device Specifications (via Windows Settings) Pen and touch:  No pen or touch input is available for this display.    In Device Manager/Human Interface Devices, no HID Touch screen device or driver is available.  The Wacom Device cannot start.  I'm assuming because Version 1909 eliminated the pen and touch support. I ran a full restore of Win 10 Home (no pen or touch support found), ran a driver update scan via Lenovo.  It identified a "Touch Panel Pen Driver - 10" driver to be updated.  Update the driver and reboot and nothing has changed.  Start the Lenovo Pen Settings App and get a message that the Wacom Pen Driver is required.  Odd, since the Wacom Device won't start as stated above.  Follow the Lenovo Pen Settings link to download the Wacom Pen driver, install it, no change in functionality.  Same process before and after v1909 update with no Pen or Touch support.  It's barebones, no antivirus, firewall, anti-malware to get in the way. The machine came with a HDD partition of drivers but nothing identified as an HID touch screen.   Brett

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RELEVANCY SCORE 80.8

ISSUEThe 720 touchpad and touchscreen are the worst.  This issue started out of the box before I had even gone on line.  When the touchpad does work, the right click/left click distinction doesn't work and I have to use the screen, when it's working, for the long hold until the right click options appear. When the screen is working, the ability to close a window and touching it just the right way is dubious at best.  I've tried modifying sensitivity, etc, in the control panel, but there is no difference.   When both window and touchpad stop functioning, I plug in an old HP mouse I have, but when I'm mobile, this means running the mouse down my leg if I don't have a surface to place my laptop upon.  And it also means carrying a mouse with me everywhere I go.  My line of work is often standing and walking with clients so  not really possible in my line of work.   RETURN/REPAIR OPTIONS AREN'T OFFERED OR ARE NOT PRACTICALTo back up a bit, I attempted to return this to BestBuy, but was four days beyond the allowable return date.  I contacted Lenovo, but it's all about mailing it in or turning the laptop over and being without anything for a few days.  Hard to find those few days.  I've tried to live it, but it's been an enormous killer of productivity, not to mention incredible frustration and some embarrsassing typos.    PAST YOGA BUILD WAS GREAT - WHAT WENT WRONG WITH THE 720?My last Yoga 710 wa... Read more

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RELEVANCY SCORE 77.6

Hi,      I bought my Lenovo YOGA 530-14IKB 3 months back, it worked fine, but I started to notice that bottom right quarter of the touch screen is not working, It is working when screen is at exact 90 degrees in laptop mode but when I tilt the screen back by some 10-15 degrees the bottom right part of the touch screen is not working. The lenovo pen is working fine on this section of screen. Facing same issue in tablet mode also. I don't think this is software issue, maybe the connection at the  hinge got screwed up. The laptop is still under warranty. All the Drivers are up to date. Can I get a replacement if I go to service center or is this a software issue which can be solved ? 

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RELEVANCY SCORE 75.2

For the past several months, my touch screen on my Yoga 720 won't work and occasionally the mouse will stop too. I work around the mouse by using an external mouse until magically one day it starts working again on my computer.  Regarding my touch screen, it just is not responsive.  any one else come up with a solution for this?

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RELEVANCY SCORE 74.8

Hello. From recent Windows update I get this issue. Not sure if it's connected to Windows update or not, but the touch screen is not working anymore when touching with fingers! I'm on latest Windows update OS Build OS 17763.529 (https://support.microsoft.com/en-in/help/4497934/windows-10-update-kb4497934). It's working fine with Lenovo Active Pen 2.  Tried everything on the Internet that I could find and nothing helped. There are also similar issues with 720 model (https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-touch-screen-stopped-worki...) Anyone with similar situation on 730? What can I do?

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RELEVANCY SCORE 74.8

I've looked through previous topics and there don't seem to be any from the past few months on this topic. In short, the touch screen is completely unresponsive. I've checked the device and it is enabled. Any thoughts on how to troubleshoot this? I've had the laptop for three days, and this the first time I've tried to use it, if that matters.

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RELEVANCY SCORE 74.8

The touch screen suddenly stopped working. Works with the stylus just fine, but will not register or recognize any finger contact at all.Anyone know what to do to fix?Thanks.

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RELEVANCY SCORE 74.8

Hello, I just bought my Yoga 530 and the touch screen is not working. How do I fix that?

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RELEVANCY SCORE 74.8

Our Yoga has totally and completely stopped responding to touchscreen inputs. Completely out of the blue, no warning signs. Don't know if it was recently after a Win10 update. No other problems with the computer. I've tried updating all HID drivers through Device Manager with no success either. Any suggestions for what to check before we call it a hardware failure and try to either replace the screen or the laptop?

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RELEVANCY SCORE 74.8

Hello people! Shortly what has happened and what has been done. Machine arrived, not our companys common brand. Anyway, Well first action was to install windows 10(1607) from USB stick. Win 10 Enterprise clean. And plan was after that update the drivers. Yes and all partitions were cleaned during the installation. So no going back with those.  After installing everyhing. Touch screen is not working. I went trough the one topic that is located here on the page. Found the wacom firmware update package and updated all that was inside the package. Did use lenovo system update tool for updating everything imaginable there was. Also bios was update. At one point when I did the wacom firmware updates the PEN actually worked. But at that time the touch with finger didn't work. Well at that point I did continue updating and removing of devices/drivers and reinstalling. Well in the end I was again on the same situation that nothing on the "touch" screen works. Has anyone else had these experiences? I have started thinking that maybe there is actually some real malfunction on the touch screen.Last thing I have done is I tried to install the first release of windows 10 from usb. This came to state where it asks for country localization information and when I continue from there it just reboots and takes my back to that screen. So I'm in loop with that. I also strated to think about ordering the recovery media for the machine...but it would take time to ... Read more

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RELEVANCY SCORE 74.8

Hi, I bought my yoga 720 laptop at least 2 months ago and everything was working fine until today when my touch screen was not working anymore. I have tried seeing if it was still activated or not, tried re-booting my laptop and it just will not work.Any suggestions? Thank you!CMS

A:Yoga 720 Touch Screen not working

Use the NOVO button to boot into bios and see if it works, there. If so, it's probably a Windows issue. I'd bet it failed after your computer updated to Windows 10 ver 1803. If it works in BIOS but not in Windows, you can use System Restore to roll back the computer to a point where the touchscreen works and let it take the Windows Update, again. Use Lenovo Vantage to make sure all your drivers and BIOS are up to date. 
 
There's another thread going on this. Skip what's marked as a solution and scroll down to the latter pages. 

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RELEVANCY SCORE 74.8

I have had my Yoga 720 12-IKB for just over a year. A couple of weeks ago the touch screen suddenly stopped working - I can't think of any changes that have happened to cause this. I have tried updating windows, updating the drivers, troubleshooting and resetting my PC. I have also disabled and enabled the HID-compliant touch screen in device management. I have also tried the holding down the power button for a minute. It is also worth noting that the same happened to my finger print reader, and all I had to do was turn the reader off and on again in settings. I was wondering if anybody has had the same issue and whether there might be a solution? I am reluctant to think it is a hardware issue as neither lenovo or windows troubleshooting bring up a hardware issue. Thanks

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RELEVANCY SCORE 74.8

HI. I BOUGHT YOGA 510-14ISK ON 26 FEB 2017. I FORGOT MY LOGIN PASSWORD SO REINSTALLED THE WINDOWS (WINDOWS 10) AFTER THAT THE TOUCH SCREEN IS NOT WORKING AT ALL. I TRIED ALL UPDATES AND DIFFERENT DRIVERS. BUT I DONT KNOW WHAT DRIVER IS FOR TOUCH SCREEN IN DEVICE MANAGER. ANYBODY KNOWS ABOUT THIS? THANKS AHSAN.

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RELEVANCY SCORE 74.8

Hi all, So I just got my laptop like 4 days ago and a little bummed, because already I'm having an issue where the touch screen is not responding to my fingers only the pen. Tried the various drivers provided in other forum posts to no avail. It only started last night so I'm not sure what changed. Update, maybe, but no rollbacks have worked. Any ideas would be appreciated. Love the laptop otherwise but this is a bit annoying.  Thanks!

A:Yoga x1 3rd gen touch screen not working

did it ever work?  Did you do or install anything just before it stopped?  Look in the device manager and see if there are any problem devices?

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RELEVANCY SCORE 74.8

Hi all, So I just got my laptop like 4 days ago and a little bummed, because already I'm having an issue where the touch screen is not responding to my fingers only the pen. Tried the various drivers provided in other forum posts to no avail. It only started last night so I'm not sure what changed. Update, maybe, but no rollbacks have worked. Any ideas would be appreciated. Love the laptop otherwise but this is a bit annoying.  Thanks!

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RELEVANCY SCORE 74.8

Hi, My screen suddenly stopped working as touch screen (it works in normal mode with the screen and the touchpad). The first times I restarted the computer several times until it worked, also to connect to the network seemed to help; however this time didn't do the trick. I used Lenovo Solution Center, and it didn't show any problem. I checked and updated the drivers in the Lenovo Yoga Mode Control and it seems I'm up-to-date. Now it doesn't want to change to tablet mode automatically anymore, neither to switch the screen to portrait. Thanks in advance for the help.

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RELEVANCY SCORE 74.8

I have a Yoga 11e and recently installed Windows 8.1 Enterprise on the device.  After installation the touch screen was no longer functoning at all.  I have downloaded every Chipset, Mouse and Key Board, Software and Utility driver found on the Lenavo website.  When i go to the device manager under Human Interface Devices I have two yellow triangles for I2C Device and when I click on Proerties they both tell me " This device is currently waiting on another device or set of devices to start. (Code 51)". I have installed the GPIO drvier from the lenavo website as per other posting about non-functioning touch screens.  This has not repaired the problem.  I need some assistance or a driver for the touchscreen.  

A:Yoga 11e touch screen not working

Please refer to:Yoga 11E Touch Screen Not Working (joorgo) 

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RELEVANCY SCORE 74.8

PLEASE HELP - just did full a WINDOWS 8 RESET and cycled power several times and still no pen and touch.  (original post below)   What is Code 45 in device manager? What next?      Re: Yoga 2 Pro Touch screen not working 05-31-2016 10:00 PM  Im having same problem and hating it with no touch screen - pls help - touch screen was fine until I left a usb memory stick in too long and laptop was in tablet mode and automatically went to power save hibernate. When I woke it up the touch screen isnt working and "Pen and touch" is disabled- have read all these posts and now disabled USB power mngmt- dont want to upgrade to Windows 10- wanted to avoid complete reinstall Windows (basically dont want to lose MS Office)- DevMngr hidden devices shows a HID-compliant touch screen "Currently this device is not connected to the computer (Code 45)- laptop is Lenovo Yoga 2 Pro (with touchscreen) and Windows 8.1

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RELEVANCY SCORE 74.8

Hi, I have recently (Dec 2015) purchased a Yoga 11e. The touch screen function has stopped working. Both Windows 10 and Lenovo Support apps say that all updates are in place. I suspect that a Windows update (~31 Jan 2016) might be the fault - could be wrong. Any ideas? Thanks. ps: I tad annoying the the "worlds biggest computer company" (or similar publicity claim) does not have a 24/7 web chat support function

A:Yoga 11e Touch Screen not working

I had the same problem.  After performing a clean-install of Windows 10 Pro (Did not like all that blotware that Lenovo puts in these systems) and "thinking" that I had installed all drivers, I found that touchscreen did not work.  I solved it by RE-installing the i2c drivers (downloaded from Yoga 11e support page).  It was confusing because there was nothing in Device Manager that indicated any drivers were missing, plus when I ran the .exe file for the i2c drivers all it did was "extract" the files, but it did not install anything!So here is how I went about it:  Opened device manager, clicked on "system devices" to locate the i2c device.  I looked for anything with "i2c" in it, and saw 2 entries: "Intel Atom Celeron Pentium Processor............i2c........[etc, etc]".  I went ahead and manually installed the drivers: right-clicked the item, clidked "update driver software", clidked "browse my computer for driver software", and navigated to where the driver files had been extracted to-as explained above.  After the drivers were installed successfully, the names of the devices changed to "i2c controller".  Rebooted the computer and VOILA! The touch screen worked again! Opened "control panel", "system" and there it said: "Touch Support With 10 Touch Points"

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RELEVANCY SCORE 74.8

Hello, I recently upgraded the mechanical hard drive that came with my Yoga 11E to an ssd. I ran Lenovo system update and then Windows Update. But the touchscreen is not working. Under device manager there are a few exclamation points. Under Human Interface Devices there are 2 entries for I2C HID both have a warning. I tried to update them but it says they driver is update and the exclamation point remains. I am not sure if this is the reason why my touch screen is not working but any help or suggestions would be greatly appreciated. thanks

A:Yoga 11E Touch Screen Not Working

I am having the same problem. After reimaging, touch screen is not responding. I too checked device manager and found there are 2 human interface device drivers with exclamation points, named I2c HID. A search found Intel device drivers on Lenovo support site and  I downloaded and installed the drivers (n15hc03w.exe). The status of the drivers on device manager did not change. I tried to update these drivers and pointed to the local folder drivers\win\I2C onbut got a message saying "drivers for device are up to date' . Tried 'scan for hardware' still no change to these Human Interface Device. Any ideas?

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RELEVANCY SCORE 74.8

My touch screen suddenly nor respond anymore. I have restart multiple times and update the BIOS and other drivers I could from the website. I also reinstalled the touchscreen under device manager. Not sure how it happens. 

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RELEVANCY SCORE 74.8

I have a few month old Yoga 4th Gen and have noticed the touch screen no longer works with my finger. The pen does seem to work. I've tried reinstalling touch drivers, disabling/re-enabiling the device, re-calibrating the touch display, and reinstalling Windows. Has anyone ran into this issue, or have a fix idea?Not to keen on sending it away for a fix if there is something I can do at home.

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RELEVANCY SCORE 74.8

My touch screen on my yoga 720 is not working, i tried disable, enable it, i tried deleting it,  i update everything, and nothing works, if i go to tablet mode, then the mouse dissapears and i have to force restart to make it appears again and work
please advice
j
 
MOD: Added model to title

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RELEVANCY SCORE 74.8

I've had no problems with my yoga 2 pro for over a month, but last night I decided to do windows updates.  This is the model with the i7, and 8gb of ram.  I let it update and then restarted it.  After it started up, I tried to swipe the cover screen up, but nothing was happening.  I then decided to use the mouse, and soon realized that the touch screen was unresponsive.  I've tried to restore the computer to before the updates, but it hasn't fixed the problem.  I can still switch to tablet and stand mode, etc. and the screen will rotate, but I can not get the touch screen to respond to anything.  I tried to install some drivers, but none of them are for the touch screen as far as I know, and nothing else seems to work.  Does anyone know a fix, or maybe know of a driver I need to install?

A:Yoga 2 Pro Touch screen not working

Try refreshing Windows which fixes 90% of OS issues. Swipe from the right (Charm bar), Settings, Change PC settings, Update and Recovery, Recovery and choose Refresh Windows.  

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RELEVANCY SCORE 74.8

My X1 Yoga's touch screen is not being detected by Windows. I tried running the Wacom firmware update tools suggested by other threads but they don't work -- the log file just says "No device". Neither finger touch nor pen work at all. I updated the bios and system interface foundation, didn't help. See attached picture for device manager. Any suggestions? Thanks!

























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RELEVANCY SCORE 74.8

Hi, Since installing Windows 10, I am unable to use any functions of the touch screen.  I had a lot of trouble with the mouse pad not deactivating with the button (as I use a plug in mouse most of the time) but I managed to sort that by uninstalling the driver and reinstalling direct from Lenovo. However, the touch screen is making me come to my wits end.  I just cannot for the life of me sort it.  Windows tell me that "No Pen or Touch Input is available for this display" Any ideas? Thanks in advance.










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A:Yoga 500 Touch Screen not working

Anyone?  Lenovo?

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RELEVANCY SCORE 74.8

My touch screen is not working at all, I have not done annything to damage it and it seems like a driver problem because my pen still woks, but not perfectly. The pen is laging when I use it in the senter of the screen and jumps a lot, but when it is at the sides or top/botom it works perfectly. I have updated the drivers for them but the problem is still there, pleace help

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RELEVANCY SCORE 74.8

I have a Yoga 530-14IKB Laptop (ideapad) - Type 81EK , the screen is normal HD resolution, not Full HD.The touch screen does not work right from the box. After a replacement, the same problem persist, Lenovo support and Lencare took forever and still unable to solve the problem after 3 months. Is there any known issue with this model ? It is very frsutrating talking to support or Lencare sometimes. KS 

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RELEVANCY SCORE 74.4

Yoga Pro 3 1370 This is an old laptop that I've had laying around. The battery went dead a few years ago and I chose to upgrade. I recently decided to sell it so I purchased a new battery. Everything works perfectly. However, there is a black screen.No Lenovo logo on boot up.Cannot get into the BIOS menu and the screen display.There is absolutely no picture. After reading I tried an external display and discovered the laptop works as well as the touch screen. I wondered if it was a software issue but when I tried to reset the laptop I receive the following message: "There was an issue resetting your PC. Nothing has been changed."This happens when I try to rest from the settings, the recovery button, and the advanced startup menu.I'm sure I could replace the LCD but is it really necessary to do so because the touch screen works?I'm not an expert by any means so my apologies if any of this sounded ignorant. Any advice or suggestions will help!Thanks in advance. 

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RELEVANCY SCORE 74

hiI'm using 'YOGA 700-14isk ' the screen touch of the laptop is not working. I tried to do system recovery, install new drivers for graphic cards which it was suggested by an engineer at Lenovo and do all things I can do.But all method is not a solution.I just found an error message of the problem which is assumed and it is "Port_#0007.Hub_#0001" on 'device manager' (under 'human interface device')Could you help me please T^T. I really hate to change my mainboard ..

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RELEVANCY SCORE 74

My touchscreen suddenly stopped working one week ago. How do I reativate it? I have checked settings to be sure it is enabled; I have downloaded all Windows and Lenovo updates. Now what? Please advise! Thanks!! 

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RELEVANCY SCORE 74

Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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RELEVANCY SCORE 74

Dear all, last weekend, I had a double upgrade of Win10 as well as Lenovo driver. I did not check the functionality of the screen in between. Touch screen does not work (neither pen nor fingers). Screen w/o touch works properly.- There is no driver (human interface drivers > HID-compliant touch screen) been shown in the device manager.- the HID-compliant touch screen appears twice in view - Show Hidden Devices section. Software Update is OK.  > right click > properties > "device is not linked to computer"- HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch  -> touchgate = 1 I upgraded the touch screen firmware update (this upgrade failed during the process mentioned above and is shown as "failed" in Lenovo compagnion)http://support.lenovo.com/de/de/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-... Upgrade of WinTab Utiliy failed ("no tablet device on this system")http://support.lenovo.com/de/de/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-... This post describes the problem quite well (I went through all steps proposed)http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/hid-compliant-touch-screen-is-n... Any help highly appriciated

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RELEVANCY SCORE 74

I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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RELEVANCY SCORE 74

Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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RELEVANCY SCORE 74

I have bought Yoga 720 151KB from less than three months but from a few days the touch screen is not working maybe after the last windows update i tried every ways that adviced in the community but nothing work . Is somthing wrong with my laptop .I shouldnt buy Lonovo every budy told me But i said that The new company is making better computer to win the compation with the famous copanies But i was dump .

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RELEVANCY SCORE 74

Please help! my three month old Yoga laptop's touch screen suddenly is not working. I can still use the stylus pen but cannot use my fingers anymore to manipulate the screen . It was all of a sudden. Again, please help. Thank you.

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RELEVANCY SCORE 74

My touchscreen is not working and hasn't done so for some time. The screen resolution is  1920-1080 and the monitor ID is AUO226D. Is anyone able to assist in finding the correct firmware I need to update or any other solution PLEASE?Jade

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RELEVANCY SCORE 74

Hi, have upgraded from Windows 8.1 to Windows 10 and the touch screen is not working so unable to use in tablet mode. I have run Lenovo system update and all devices are showing OK in device manager.When I go to about PC in Windows 10 I get "no pen or touch input is available for this display".Have installed drivers from Lenovo website for chipset, gpio, sideband, monitor and display. No success.Everything else is working OK. Any suggestions? 

A:Yoga 11e touch screen not working after Windows 10...

I also have have this issue. I have been fighting it for 2 days now. 

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RELEVANCY SCORE 74

I'm having an issue with my laptop. Pen input is working fine. it lets me use the digitazer but when i use my fingers it doesn't work. I need help fixing this issue because having a touch screen laptop that doesn't work is such a bummer. Please help!

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RELEVANCY SCORE 74

The touchscreen only works for a week then I have to install it all over again. When are you guys going to fix this, lenovo its been a problem for over a month now. We want a permanent solution

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RELEVANCY SCORE 74

I recently bought a Lenovo Yoga 300 11IBY laptop. It had windows 10 installed on it. I formatted it and clean installed Windows 8.1. I downloaded all the drivers from the Lenovo support site. However, the I2C and GPIO driver is not getting installed. It says "The platform is not supported". Also, the touchscreen is not working at all. What should I do?

A:Yoga 300 11IBY touch screen not working

Lenovo Team!!! Where ist the Answer?????

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