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OPUS IT Singapore | Poor service standards

Q: OPUS IT Singapore | Poor service standards

** Warning about OPUS IT Service Singapore ** Lenovo was my alltime favourite choice over the years.Sad to day it lost credibility by choosing a low level service provider OPUS IT as a partner. My case:Noticed a defect on my new 500S last month and as it is under warranty, walked in to OPUS Lenovo service center(thought [email protected] Paya Lebar Road will be crowded), I was been told that LENOVO will be contacting me in a week and I will get my laptop back in 3 weeks. Waited for 4 weeks, never even got a call from Lenovo- tried to reach OPUS but the number they gave never goes through it just disconnects every time, tried to reach them on mail but no response. Finally called Leanov support directly and explained my situation only to know that they don't have any record of my case and will now try to reach OPUS for details and asked me wait for a call from OPUS. .....5th week since submission & still waiting

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Preferred Solution: OPUS IT Singapore | Poor service standards

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Regarding camera issue of mine it's not covered in warranty no damage has been found on phone just on lense what a coincidence I asked for quotation or in written that this will be covered out of warranty service center denied that why I had to voice record there statement 1st on call your excutive said who camera is covered in warranty because camera is single unit she told me bout company and all. And I had Moto X2 for almost 2 year that camera's lenses is bigger that this phone but never got any quality issues with that used iPhone 5s for more than 2 year not even a single spot on lense had Nexus 5 for over 2 year even bigger lense but nothing even tempered glass that cost around INR 7 on my screen lasts for 3 month on my phone but in this phone 100% of back is of glass but no scratches on back but just on camera there is glare type effect and service center said this is physically damaged and not be covered in warranty and I have to pay INR 230+ for quotation orally and approximately they said INR 1000 and even after repair will not be covered in warranty. After use of 25-30 days of normal usage I have to spent INR 1000. So in a year I have to spend INR 14760 on this phone maintenance if I want to use this phone's camera. I think I had make a BIGGEST mistake choosing LENOVO for 1st time. I want a solution or permanent fix for this issue. I am attaching photograp and voice recordings and call records how much I had to suffered and I had to wait for almost 3 hours just... Read more

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Summary- ThinkPad T550-just over a year old and out of warranty- completly dead with some sort of hardware issue. Lenovo customer support- refused to stay on the line to offer assistance since it was out of warranty.  Good product and support, I tell you.

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Six months and still not got a mother board for lenovo y510p. No proper date of resolution. Worst Experience with Lenovo. Escalated Services_ED <[email protected] and [email protected] . But still didnt got product after 3 monthsof excalation.  I dont want this laptop want to gift it to lenovo for providing worst service and degraded quality product.Kindly make arrangement to take my dead laptop for free . 

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My son was given a laptop for his birthday last year and it has a cracked hinge. 
After much research I've learned that this is a very common problem in this laptop. We called customer care center 2 different times and stayed on the phone for at least an hour each time. We were told a box would be sent out for repair. His laptop was still under the 1yr warranty at this time. 
Today, we called again to get some answers and they have no record of us calling. (Surprise, surprise!) We still have not received any return box and his warranty has now, of course, expired. 
I will never purchase another Dell product again in my life! Also I'll warn everyone I know to stay far away from your products. 

A 16 yr old kid has a "new" computer that he uses a stack of books to prop the screen to use his $400 laptop! (because of a cheap screws and plastic casing)
This is unacceptable and shame on you Dell! 

A:Poor Quality & Poor Customer Service!

We?re listening. We?ll surely have this reviewed and let you know with the right information. We don?t want to see our customers upset and inconvenienced. We request you to PM us with the service tag, registered owner?s name, your email address and any reference number in regards with the previous conversation with Dell. We?ll be more than happy to look into it and assist you further.

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Hi , I have Lenovo Z 580 Ideapad. For 4 years , I never faced any major issue regarding my laptop . 3 months back its fan stopped working. So i visited an authorized service centre located at Gurugram. Since my laptop is out of warranty , they told me that the fan need to be replaced and charges will be applied. They said that they will order the part and let me know when my laptop will be ready . Few days back, they called me and asked me to pickup my laptop.I went there and checked my laptop , its fan was working . I paid the full amount. They gave me the receipt But they didn't provide me the Fan's warranty card or anywhere the warranty was mentioned in the receipt. They didn't even told me when the warranty of the Fan they replaced , was gonna expire. I trusted them , thus I didn't argue that time.But now after 2 & half months , the Fan stopped working again . I went again and showed them my laptop. Now they are saying that the Fan panel need to be changed again & since the Fan's warranty is expired , I have to pay the full charges again. They are **bleep**ing kidding me . I am so angry at them right now . I have serious doubt that they played me . They just resolved some minor issue but charged me the full amount of Fan in the first place . & now they are doing the same thing again. They are **bleep**ing mischief. I am so disappointed and irritated on how they are acting. I tried the customer care but everytime they give me some other number to... Read more

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I've made complaint written as per below email to [email protected] but I still did not get any reply from anyone from lenovo after the complaints I've made to service center through either phone or email. The email as follows:" Dear Sir, Referring to the matter above, I would like to make a complaint on the poor service provided by the service center. It has been 3 weeks since I sent my laptop for warranty claim and they have not replace the cable. I'm frustrated I've been told to wait everytime and not given a date of completion.  On 19/07/14, I sent a laptop to Lenovo authorized service center at Low Yat Plaza for warranty claim. The problem description and details is as per slip attached. On the first week, I called and the service center notified me that they identified the problem and already have the cable for replacement. They will have the technicians to fix it and let me know through sms once done.  The next week I called on Wednesday, and they said they still have not fix it. Telling me the same story again....will get the technicians to fix it and ask me to wait for the sms. On Saturday, I personally made a visit to the service center to check on the status and they still tell me the same story again. The third week I called and yet again they tell me the same story. I told the person in charge to call me back before lunch time to let me know if they can fix it so I can collect it the next... Read more


Hi llw_lenovo
I apologize for your experience with the local service center in Malaysia. Please send me all pertinent details via private message so we may collaborate with you. Details include Full name, shipping address, phone number, email address, machine type and serial number, and lastly all repair case numbers. 
Best regards,

Bgriffin2 Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Can anyone assist where i am supposed to raise a complaint about the service received from HP UK.   I called about a laptop ne laptop not working, issues with software no longer used by HP for encryption. causing issues, also battery, and not forgetting keyboard. Raised the call, told there is a warranty issue. After a couple of days, claim accepted. HP collected laptop, told, they would check all the issues and restore to the upgraded windows 10 version, please include power adapter, but not stylus, SIM or lead. this was promptly picked up a couple of days later I requested the laptop be redelivered to a different address ad i only work at the collect point one a week, this was agreed to. Laptop return (wrong address)Power adapter missingWrong version of windows installed. Called them to ask about power adapter and to raise concerns about the other issues.  the software and wrong place was ignored.  but put through to the Laptop repair team Gentleman asked me to look in the box to make sure it was not in there, I confirmed the ?empty box? didn?t have a power adapter. Advised he will need to raise an investigation, will i get a call to confirm about the power adapter, because it cannot be charged in the meantime. Yes was the response before end of the day and no i didn?t get the call, and overnight the original call was closed, and no information about the adapter, so my square paperweight has ... Read more

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helloOnce i restored windows7 the wi-fi broked poor and bad service despite the computer is close to the router or wirless network .although i installed all the drivers and upgrade to windows 10 but i still have the same problem. so i hope someone can help me with this and thanks

A:Poor WI-FI service

Hi: What model wifi card does your notebook have?

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having had this yoga700 14 for a year ,a nd today it is dead , no power at all , the  the LED indicator light is not on even with the adapter plug in . ONE year , this is the shotest life laptap that I have ever own. And I have had it sent to Lenovo's depot center four times in this one year . I can only say that their skill is terrible , every time I received my computer from the cemter , my computer would have some new ugly scratches and some sign and distorting edge which was apparently caused by improper disassembly operations. A month ago the computer could not boot up , and it was sent in again and they replaced the motherboard . in just a month, it completely  dies now ,  it does not have power at all, the power led indicator does not turn on at all , even if I have tried several confirmed working adapters. So you can see how poor their quality is   warranty is expired now , I m really disappointed with this first lenovo product I owned  , it was the first and it would be the last lenovo product in my life.       

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Hi I would like to convey my disgust at the level of customer service offered by Dell ' customer service'.
I personally own a DELL XPS desktop for business use and have endless problems with video card issues, this I manage ok with except for the occasional freezing and crashing. I purchased DELL due to the rave reviews. I also have a LENOVO laptop which had an issue with a hinge problem. I contacted LENOVO and even though 2 years out of warranty this was repaired. Apparently a known problem.
I have just found out that my son (who suffers from mental health issues) has exactly the same hinge problem with his DELL XPS 13 9343. He has contacted Dell Email Support and basically been informed the unit is out of warranty, It has now got to the stage that the laptop no longer connects to the internet as the problem has caused the wiring to break to the WIFI card. There is a casting inside (next to the hinge) that has broken. Unfortunately the email sent from DELL asks him to ring thereby assuming he can TALK ON THE PHONE. Unfortunately his illness prevents him from doing this. I have only just got involved when I saw him trying to effect a repair to enable him to get on the internet.
Surely DELL must have some other form of discussing issues whether in or out of warranty. People may be impaired in some way from making telephone calls !
I also believe this is a common problem on this particular laptop. I have read reviews going back to 2012 with the same problem and bel... Read more


Sorry.. Also meant to point out this unit is less than 6 months out of warranty.

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Worst service ever seen. MB changed 2 times within 2 weeks and after service they are saying now it's Battery issue and battery cost is 9k. Said by support Engineer- Either pay this money and get the battery, or pick the laptop and take it another service centre.Everyday im getting call from different team member from Lenovo service center and everyday im explaining same issues. It's been around 3 weeks and still Lenovo are unable to figure out an answer to my queries and issues. And team Lenovo is confused about price of battery themselves too. Pathetic customer service and response from Lenovo India and Lenovo Service centre as well.

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I had mailed my complaint on 20th july Case id 4775492341.My laptop is currently under warranty.I was alloted onsite visit on 21st july 2016. which was promised to be attended within 48 hours.  I have been calling everyday since. I have written emails via your website and also to the service head.I am told that my complaint will be addressed, but i have not recieved any service till date. I am extremely disappointed with the service provided! Not only there is delay from your side, but also you do not respect your costumers time!! What more do I need to do to get my laptop fixed! 

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Hello.  Can anyone provide me with the contact information to escalate an issue I am having with the Lenovo Customer Service?  I have a ThinkPad X1 Carbon 3rd generation.  I have had to send in my X1 Carbon for repair on three different occassions.  I have had to call technical support on at least 4 different ocaissons which has provided little help.  The first time I had to send it in the screen needed to be fixed and the computer was overheating, causing the fan to run very loud and at very high RPMs.  I received the computer back from repair.  The screen was fixed, although they left several streaks on the screen from what looked like an attempt to clean it.  They replaced the fan and yet it continued to overheat and the fan was running loud and fast.  I called tech support.  This was a terrible experience.  They opened a new case ID and had me send it in again.  I sent it in a second time.  I received the computer back.  The repair summary stated the motherboard was replaced.  However, it continues to over heat, causing the fan to run loud and fast.  In addition to this issue I also noticed that the repair facility had left scratches on the lid of my less than 6 month old X1 carbon and they managed to damage the keyboard.  I called technical support and they opened up yet another case ID and had me send it in for repair for a third time.  Now it has been over 3 weeks and I still... Read more

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I don't think this is a "vendetta post," but merely an expression of my frustration and disappointment. However, I'm sure there are monitors who will correct me if I'm wrong...To whom it may concern, especially Lenovo and anyone considering buying a Lenovo laptop.

My 14 year old son saved up $600 and bought his first laptop with financial help and
technical advice from his technophile aunt in January, 2014: a Lenovo IdeaPad Z510.
Although I was staying out of it while he worked with his beloved aunt (who lives in
another state), I approved the choice of Lenovo, thinking, "Oh, IBM/Lenovo -- if he
ever needs it, he'll definitely get good customer service." I was wrong.

Everything went fine for about 6 months, and then he got the first blue screen. My son is
particularly interested in computers and has interned as a computer repair technician,
but he couldn't get anywhere, so the machine was returned to Lenovo, where it was
repaired (new hard drive) under warranty. This repair took about a month to complete. The
laptop was returned and worked fine for about two months. Then it blue screened again. It
was returned to Lenovo, where it was again repaired under warranty (another new hard
drive). This repair took more than two months to complete. When the laptop was returned
it worked fine for about a month, and then blue screened again. Now the laptop was out of
warranty (and I was still out of the loop). However, my son talked to someone
at Lenovo who agreed to repai... Read more

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Bought HP touch screen laptop from Cosctco Canada - got repair and not able to login any windows application.  Sent to HP to repair on April 20th 2016 and still now May 13, 2016 - product says ON HOLD - waiting for parts .... very very poor and worst customer support. Everytime call support - it log in to USA and telling the same story, after half an hour, transfer to Canada Sales ... repeating the same story, providing case ID and Model number, then moved to repair service dept .... The end - Nothing Happend ... same answer, waiting for parts, will be ready after one week ... you will receive notification by email   ....  it could be resovled by best buy or local computer technicians paying $50 bucks, even bought service plan from costco for $90 ....  very much upset about HP service .... 




I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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On January 4, 2017, Dell inadvertently posted a deal for WD Blue SSD WDS250G1B0A for $19.99. I placed an online order for three.  Dell immediately sent me a confirmation for my order. Five days later, they sent me an email to inform me my order has been cancelled, without any explanation. I immediately called to ask the reason for my cancellation.  All three Dell customer service reps told me because Dell posted the price in error.  Then I asked them "isn't that your fault and shouldn't you honor it"? The third and final customer service rep told me "it's not a human error. It's a system error that posted the wrong price". Then i replied "did your system randomly pick out the item and arbitrarily priced the item at $19.99"? His reply was "talk to corporate. we are not authorized to change this policy".  Nice!  Class up the Ying Yang.  By the way, just about every customer service rep for Dell is overseas, and i've had a difficult time understanding 70% what they said.
Dell, in case you sincerely want to change your image, perhaps you should learn a thing or two about customer service.  Even a small computer store like Fry's Electronics or a company as big as Newegg know that honoring the price you published is the right thing to do. This episode reminded me why i stopped buying from you (commercial and personal use) since 2006. 

A:Poor business practice and customer service

Hi,We apologize for any inconvenience that you had to face. We have received feedback about this and will ensure that the same is not repeated. Feel free to reach out to us if you have any other queries. We'll be happy to help.

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I bought a brand new Lenovo Yoga 13 from a Lenovo shop in China. Windows 8 was pre-installed. In the shop, I requested (on 3 occasions) that Windows 8 be set for English. They told me that I could easily change the language settings when I got home.

However, when I got home I was unable to change the settings. After a quick google, I discovered that Windows in China is a special single-language installation named Windows 8 PRC. It is impossible to change the language.
Obviously, this is no use to me as I don?t speak China. I contacted Lenovo who passed me on to Microsoft. I contacted Microsoft who said that I had to go to Lenovo. Microsoft insisted that Lenovo could simply change the installation to a multi-language version. Here is part of the transcript from online Microsoft chat support:

?Since this is a preinstalled product or Original Equipment Manufacturer (OEM) This was bought by the manufacturer of your computer to Microsoft and they were the one who installed it as well on your computer. The manufacturer have the capability to change the installation to all language installation.?

I have been back to Lenovo (both the original shop and the after sales service office) several times but have had no success. On my latest visit, 4 days ago, I refused to leave the shop until I received a full refund or a multi-language edition was installed. In the end (after a lot of arguing via a translator), they agreed to install the multi-language version. They said I could collec... Read more

A:Microsoft and Lenovo - VERY poor customer service

I also have a Lenovo that I just bought here in the US (G700 model) and like it quite a bit. I cant speak one way or the other on Lenovo's customer service, since I've never dealt with them. I hate to say it, but your best bet is to download a Windows 8/8.1 iso from the Net (make sure it's multi-language/english first!), format your HDD, and then do a clean install and call MS. The downside is that they may or may not help you activate it. Good luck!

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HI, i've trouble with directory opus, it just crash at me, i have used it like 3 months and just one day it crash, it's the ver, cracked, i turn off the live updates feature and works 2 days, and again the same problem, it just crash and don't appear any more.

Any suggestion????? :blush:

A:Directory Opus Crash

I've deleted your previous (same) post already.
Don't try to get help here with pirated software!
If you persist, you will be banned!
Thread closed.

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For those that are registered owners of GPSoftware's Directory Opus, they have posted version 9.1.33 in the "illuminati" section of the Dopus Resource Center. Both 32 & 64 bit versions are there. It solves the problem of the "Explorer Replacement". Working fine for me (both 32 & 64 bit) so far!

DOpus Resource Centre :: Log in

A:Directory Opus beta!

Hey Subsonic, thanks for the hint!
For those of you who don't want to register, you can download it here! (German Distributor)
You need to switch from German to English language when installing this beta version.

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Lenovo is the manufacturer of their laptop motherboards which includes other brands like intel,nvidia,amd etc.. if a customer aproach lenovo service center in india with their laptop to servce all they do is,reinstall os for software issues, and replace,ram,harddisk or motherboard. Replacing hdd and other components are understandable. But nobody here can fix a motherboard issue ,are they lenovo trained technicians or are they just normal laptop servce center who got certified by lenovo to help their customer. I know lenovo dont give a sh about these forums or few number of customers sad reviews.But the guys who made these motherboard knows the components in it well and they have the equipments to test the hardware and find the exact fault. Why cant lenovo service center have that. You have a service center in every city just for name sake.  Please tell a genuine lenovo service center in india which is dedicated for lenovo and which has lenovo trained technicians with good hardware diagnostic equipments, next time instead of wasting time and money in my locale city i will go there to service my laptop.

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So my story starts with ordering the wrong laptop two weeks ago. I quickly notice this and cancel my request not more than two hours afterword. My cancellation request is ignored and the wrong laptop is sent out to me. Kind of annoying but no big deal. I place an order for the correct laptop Ideapad 520S 14? upon receiving it today I open it up and go to power it and the display is broken. I call technical support and after finally being on hold for 30 minutes when the expected wait time was 4 a representative for Lenovo answers and then hangs up immediately. I call back. Finally get ahold of someone after an additional 15 minutes of waiting. Now I?m being told that there is no estimation on when I?ll be receiving a new laptop. And it could take 1-3 business days just to receive the labels in an email to send this broken laptop back. Completely unexceptable especially since I?m still awaiting a refund from the first laptop that was never cancelled!!! Is there anyone else who has experienced a replacement order and how long it can take? I don?t have forever I may just have to look somewhere else that is more reliable.Thanks

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HI folks!
I'm not sure whether or not to put this in the Video forum or here, so please move if inappropriate.
I just installed the 30 day trial of Directory Opus 9 and am loving it thus far. However, after installing, The default app for video files reverted to the standard Windows Media Player. I previously had it set to Media Player Classic. When trying to change the default, MPC is not an optioin. I then manually browse to the executable, but it will not allow me to select "always open this type of file with this program..." yada yada?
I've tried to set the file associations in Vista and in MPC to no avail. I"ve also re-installed MPC with no luck..
What gives?

Much obliged for any and all replies!

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I have been using Directory Opus a little while now but can't find a way to increase the text size which files and folders are displayed in. To explain further I have just bought a 19 inch Monitor set at its maximum display size of 1280 x 1024 and try as I may even using display properties I cannot increase the text display size in the Directory Opus listers. Maybe its just an omission in the program itself which doesn't accomodate this feature, but if there are any Dopus users out there who can help I would be much obliged.

I am using Dopus 8 latest version. I don't want to reduce the monitor's display of 1280x1084 if I can Help it as it is the manufacturers preferred setting ( and mine). I have increased the text display size in Windows Explorer via dislay properties but it doesn't affect Dopus.

A:Solved: Directory Opus text size

Does DO have a Help file ?

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I am going to Singapore soon, but will not stay there very long.
Could anybody in Singapore please tell me where i could get the Asus V9980 NVIDIA GeForce FX 5950 Ultra 256mb 3D card, LG DVD/CD Writer.

I have this motherboard, p4 2.4ghz, 512mb ram, windows 98se. The the 5950 ultra will work on my motherboard, right.


A:3D card store in singapore

I dont live in singapore and have barely ever been there but I can answer that part about the card\your mobo, yes the card should work in that mobo but will only run at 4X AGP, because it only supports a 4x slot. This shouldnt hold back the cards performance significantly though.

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Last week i brought my 2.5 yrs old T440 to Lenovo Bugis suppt center to replace a cracked LCD back cover (one fine day i noticed a crack along the righthand side hinge and after opening, the cover was hard to close & open!). I had a queue tkt that said waiting tme approx 5 mins, but it took 20 mins for the front desk asst to call me. He rightly said the warranty had expired and they need to charge me $50 (+gst) to assess how much it would cost to fix it. When i asked what they want to assess as the laptop was working fine, he said in that case i should pay $30 - to source for the broken part and only after that they can tell how much would the total repair cost be! To me, it didn't make sense as they are the 'makers', but the guy started explaining the parts are made by 3rd party suppliers and and that's the process they hv to follow for 'older' models! Then another colleague of him came to explain, but he also couldn't tell me the rational for not able to tell me upfront the charge for replacing a 'highly visible' broken part! They are cheats in my opinion!! I have been a ThinkPad user for nearly 20 years and never experienced such poor quality machines and bad service!!! Hell with Lenovo.

A:Lenovo Singapore Support stinks

since your machine is already out of warranty, source it online for 3rd party and get it done. Im having hell with my Lenovo too.

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Hello,I'm in trouble..I have 5 computers.Lenovo ThinkCentreMT-M 6066-CTO The serial number of one of them: LMCARF4 There is a "XP Professional Lenovo Singapore" license on this computer.When I installed a different xp pro. The license key gives false warning.Lenovo ThinkCentreMT-M 6066-CTO   How and where do I find the original cd?Please give me an idea. I need this cd.  *I live in turkey. The Turkish distributor of Lenovo did not help me.

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I'm in trouble..I have 5 computers.Lenovo ThinkCentreMT-M 6066-CTO
The serial number of one of them: xxxxx
There is a "XP Professional Lenovo Singapore" license on this computer.When I installed a different xp pro. The license key gives false warning.Lenovo ThinkCentreMT-M 6066-CTO   
How and where do I find the original cd?Please give me an idea. I need this cd.

*I live in turkey. The Turkish distributor of Lenovo did not help me.
Moderator comment: Model added to subject for clarity. Serial number(s) removed to protect member from mischief.

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Hi all, I'm moving to Japan soon and found out that they don't generally have DIY build it yourself computer shops there. It's far cheaper for me to buy my entire CPU system in Singapore, and then ship it to Japan rather than buying a fixed-up boxed from them.

The problem is, Japan uses a different voltage from Singapore - 100volt sockets (2 pin) compared to SIngapore's 3pin 230 volts (at a 50volt cycle per second, whatever that means)

I'm assuming, therefore, that if I were to buy everything here, I would find it difficult/dangerous to use my system in Japan? This despite a power plug converter? How do I go about solving this issue then? Do I need a different power supply box for my CPU Casing?

It still has to be a pretty powerful supply box as I'm intending to use the computer for gaming, which means it'll suck power like a fiend....

Any help would be appreciated. Thanks!

A:Buying a computer in Singapore, moving it to Japan

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I have been a Dell user for many decades.  For decades, I have bought Dell computers and even Dell cash registers.  Tech support has always been a problem, but the machines haven't fairly maintenance free. So I haven't needed to use tech support much. 
A week ago I ordered a new XPS as my current one is 5 years old and has a few problems.  So I went to the Dell website, opened my longstanding account and ordered a new XPS loaded with options.  I received an email giving me my purchase ID, and I thought I was good.  But my purchase never generated an order number.  
A few days later, I checked the order status only to find no order number.  So I inquired using the Purchase ID number and received a message that my order had problems and instructed me to call a number.  So I did. 
After waiting on hold for a long time someone answered.  I gave her all my particulars and explained the problem.  She then transferred me to another person and I again explained all my particulars and the problem once again.  He then told me I needed to talk to someone else and promptly transferred me back to the answering machine.  So after repeating all the routing questions again, and again waiting for a person to answer,  a person finally answered, and I gave all my particulars and explained my problem again.  That person again explained Dell's processes and transferred me to someone else in "Order Ful... Read more

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First off, I didn't know whether to post this in gaming or hardware. Sorry.

My question: If there is dust on the videocard and fans or other poor condtions in my computer, can it affect performance in gaming? FPS wise?

Thanks, Andrew.

A:Poor computer conditions = poor gaming performance?

I think any build-up of dust can lead to poor performance due to heat. And heat can lead to crashes, BSODs, etc.

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Hello, I just bought an HP Pavilion X2 with windows 10, working well, but the sound quality really isn't good, there seem to be no bass even with good headphones on.I've seen some stuff about drivers, but I don't if it would work because it's not the same computer. Thank you if anybody can help!

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I purchased my HP X2 12-b020nr about a month ago and all of the updates have been completed.  The sound is tinny.  I don't see any controls for bass and treble.  It is hard to listen to the music.  I had to add an external blue tooth speaker.  It was easy to set up but for traveling it would be nice if the speakers worked better.

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quick question.

I inheireted a dual core amd board with SLI capabilities. I think ive decided what set of cards i will keep my eyes on. However, they dont come with the chip or wire that run between them.

Is there a "standard" in SLI cable lengths? I know at one point the motherboard probably had them, but i just didnt get them. (it being free and all)

on newegg i cant find the "bridge" that connects the two together. If its more than 6 bucks ill be shocked, seems like a cheap part that the cards should come with in the first place.

A:The SLI standards

SLI Connector Issues

All SLI certified mainboards will come with a SLI bridge connector. Each mainboard manufacturer tends to use a different looking connector, but they all do the same thing.

Your best bet is to contact the manufacturer to see if they'll send you one.

Otherwise, you're going to have to buy one and the only one I found costs around: $24.99.


Otherwise you can always try ebay!

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Here is (probably) a once-in-a-lifetime question. Have fun . . .

The Scenario: I create applications that provide interactive visual
maps for use with commercial audio CDs. The way the program works is

As the CD is playing, I can "grab" timing points (in millisecond
timings). These are stored in a database that is then used to create
the maps and link the elements to the CD (so that when my students click
on a section of the map, that portion of the piece plays from the CD).
Once the times are captured, I can then edit them, moving forward or
backward by increments of 1", 1/4", 1/10" and frame (approx. 13
milliseconds). These new timings are written to the database.

The Problem: All this has worked fine on my old Windows 98 desktop. I
recently moved to a laptop (a Toshiba Satellite P-15S series). The software does not function properly on this machine (or on a comparable Dell laptop, though it did work on a very old Gateway laptop with 98). In the editing mode, when I ask it to, say, advance by 1/10", it may randomly advance by 1", or go back by 1/4", or anything else. When I talked to Toshiba, I was told that the problem was that rather than reading the disc continuously in real
time, it was actually reading ahead, and converting to Windows Media
Player files for playback. What is not clear is whether this was a
function of 1) Windows XP 2) the particular CD drive 3) Laptop CD drives
(being inherently slower) or some combinat... Read more

A:CD standards and XP

You could try disabling digital music from teh drive. Use teh options in WMP under tools and devices.

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My Harddrive on my old laptop just died, was curious if there is a standard for laptop HD's or if they're different for different manufacturers'.

A:HD Standards??

Far as I know they are all standard, smaller than desktops.

Notebook drives here

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I was going to wait for a while to save up some money and get a real nice mboard + cpu (probably amd 64) later on this year. I have been told new standards will be out later on in the year. What kind of standards?

A:New Standards?

Things such as PCI Express as an example:


Also BTX formfactor:


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