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ThinkPad L380 Yoga - Palm rejection not working while charger is plugged

Q: ThinkPad L380 Yoga - Palm rejection not working while charger is plugged

EnvironmentOS: Windows 10 Pro x64, version 1903, OS build 18362.207BIOS: R0RET38W 1.21Pen: ThinkPad Pen Pro for L380 Yoga (01LW769)Power adapter: Lenovo 45W Standard AC Adapter (USB Type-C)Lenovo Vantage: Version 4.27.32.0All drivers are up-to-date Steps to reproduce1. Plug the power adapter's USB Type-C connector to the laptop.2. Don't plug the other end of the power adapter into a power outlet.3. Hover the stylus over the screen until the cursor is displayed.4. Place your plam on the screen and move your hand. Expected ResultThe cursor should be smooth as you move the stylus around the screen, which it is once you unplug the charging cable from the laptop. Actual ResultPalm rejection fails once the USB Type-C charging cable is fitted into the laptop's charging port. It does not matter if the power adapter is connected to a power source.

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RELEVANCY SCORE 200
Preferred Solution: ThinkPad L380 Yoga - Palm rejection not working while charger is plugged

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 118

After upgrading to windows 10, palm rejection while using the stylus no longer works, causing there to be multiple glitchy inputs while the pen is active. It's set to right handed pen use and it's still messed up. The other thing is that crystal disk info says that there's no health setting for my SSD and most of it's stats are "unknown". Anyone know of any solutions to these issues?

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RELEVANCY SCORE 114

I have a yoga 720 and a bamboo ink stylus for it. i had recently sent the unit in to get the hinges replaced as they were warped. I recieved the laptop back and did the latest windows 10 update, however now when i rest my palm on the screen to write it glitches causing what i write to not appear. This was not an issue before sending it in. I am wondering if this is possibly something caused by sending the laptop in or a software issue. It works fine when i write without placing my palm on the screen.

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RELEVANCY SCORE 110.8

I bought a Lenovo ThinkPad L380 Yoga in August 2018. It has been used very carefully without any drops or other accidents. Today, I discovered a hairline crack on the palm rest just next to the bottom-left corner of the touchpad.  I contacted Lenovo support regarding this matter, and after seeing the photos that  I sent them (the same photos are attached here), they have concluded that it is a customer induced damage (CID) and will not be covered under warranty. The only justification for their conclusion was that there is no such issue reported in other laptops. This justification was made over the phone when I requested them an email regarding their justification. It is only the hand that is kept around this region of the palm rest. If it cannot bear the weight of the hand, I suppose the build quality and material is pretty cheap although the price was about 1800 NZD.  Have you also come across similar issues with the same L380 Yoga? What are the situations/scenarios for such a crack to happen when the device has been properly used and maintained in accordance with the product information guide? Cheers!!

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RELEVANCY SCORE 99.6

Hi! I have 4 years old Lenovo Yoga Ideapad 13.  The problems started couple weeks ago, when the computer wouldn't run or start up without being plugged in. I followed some other people's advice and got a new battery. It seemed to fix to problem for while. Now few weeks after the same problem stands with the new battery. It won't start or run, but when plugged in it says the battery is 100% and charging.   I tried checking if the charger isn't working, but it charges all fine on my other Yoga, which has the same charger model. So please note that this isn't the common problem that is seen here on the forums, that the battery doesnt charge. I'm pretty frustrated, as this problem persists even though I changed the battery. Anyone have ideas? I figured it could have something to do with the battery wire connecting battery to the motherboard, but there doesn't seem to be any defects or loose wires.  However, I tried taking off the battery connection wire when plugged in, and then I get the message "No battery detected" instead of the regular "100% Fully charged". Any help is appreciated. 

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RELEVANCY SCORE 98

The X1 Yoga rejects touch as if it were a palm way too easily. When using the X1 in tablet mode, my thumb often is at an angle where the entire thumb is used to scroll through pages, however, the X1 sees this as a palm, rejecting the touch.  Heres a video detailing what I'm talking about. As a note, this does not happen at all on a Surface Pro 4, which actaully knows that I'm using a thumb not a palm. I mean how can the touchscreen mistake my thumb for how big a palm is? Not very happy as I use my X1 in tablet mode to browse the web quite often.

A:X1 Yoga palm rejection way too sensitive

Is there a way to dial back the palm detection sensitivity on the X1 Yoga?

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RELEVANCY SCORE 98

Hi,My ideapad lenovo yoga 720(13 inches) had wifi problems and a "pen writing" dead zone when I used to write with my palm down. After talking with lenovo support, I ve decided to send it to repair.Days passed and I ve kept checking the repair board seeing messages as " looking for parts" then " repairing" and at the end "repair completed see notes" . But repair notes said " Verified orderly functioning. Taken functional tests for the device. "Now I am worried that they didn't repair my laptop. So I was asking myself "what did the message looking for parts meant"? Hope to hear somebody who had/ is in my same situation. Here's a video with the main problem. I received the PC. They didn't repair it because they marked it as "working unit". I am mad of this. Palm rejection is not working correctly or pheraps is the entire Display Digitizer. The funny thing is that I ve send it with a "tempered glass attached". I knew that if a repair centre has to deal with tempered glass "They will always peel it off" before starting to work on it. Well It is still there, that states the quality of the whole operation. Should had bought something else. Here I attach the video (italian "dubbing" sorry).https://youtu.be/-y47lqillhY

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RELEVANCY SCORE 97.2

As a new owner of the C930, I'm very much enjoying the experience.  Last night I started to play around with the Pen and doing some sketches and drawings using some built-in Windows 10 apps.  The experience was fine especially after I adjusted some Pen settings in Windows 10.  But one thing I noticed was there were some blemishes outside of my main drawing where possibly my palm was on the screen.  Small blemishes which I could "erase" but just wondering if others have the same issue and how you solved it. Thanks in advanceAmar

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RELEVANCY SCORE 97.2

I've noticed that a portion of the screen of my yoga 720 won't respond to my wacom stylus while my palm is resting on the screen. I've tried the "ignore touch" option in windows settings with no avail. Anyone else have this issue? Is this something I can fix on my end?

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RELEVANCY SCORE 96

Hi, I'm having problems with the palm rejection on my X1 Yoga. When using the TB3 port for video output to external monitors, the palm rejection gets twitchy when I have my palm on the screen and the supplied pen jumps all over the screen while drawing. The same exact thing happens with my Wacom Bamboo. When I stop using the TB3 port (either unplugging or set display to PC only), the insane jitter goes away and the palm rejection works normally. Also, if I use the pens with my hand lifted off the screen, there is no jitter. I tried the same thing on the HDMI connection and the palm rejection seems to be working fine. Any suggestions? I'm on Windows 10 Build 17134 & BIOS Firmware N25ET39W (1.25) and have all the latest updates installed through Lenovo Vantage. Thanks!

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RELEVANCY SCORE 96

I got my Yoga 260 around 10 days ago. I first updated my windows 10 to the new release (so I'm not sure if the problem was there from the begining). The pen is not working as it should be, the tip is not detected or detected by some offset (usually it goes into bottom of the screen besides taskbar). For example I start writing in onenote and suddenly instead of writing on the current line it is writing some wiggly things on the bottom of the page. This is not only happening in onenote or inking apps, even when I'm using the pen for selecting lines in a webpage, jumps happen.   Is this a pen problem? or display digitizer? Also I'm not sure if this is a driver problem or hardware problem. I tried to rollback to original installed windows 10 to test that, using factory resseting but I couldn't, windows keeps the upgrade. I checked the wacom driver it is recent 08/02/2016 even more recent than the one available on wacom's website (I tested both). I changed the pen and inking setting: made the handness to "right hand" and "Ignore touch input when I'm using my pen" to on, but nothing helped. It is really frustrating, because I mainly bought this notebook because of its stylus. So anyone else had the same problem? Any fixes for that?  Thanks

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RELEVANCY SCORE 96

I got my Yoga 260 around 10 days ago. I first updated my windows 10 to the new release (so I'm not sure if the problem was there from the begining). The pen is not working as it should be, the tip is not detected or detected by some offset (usually it goes into bottom of the screen besides taskbar). For example I start writing in onenote and suddenly instead of writing on the current line it is writing some wiggly things on the bottom of the page. This is not only happening in onenote or inking apps, even when I'm using the pen for selecting lines in a webpage, jumps happen.   Is this a pen problem? or display digitizer? Also I'm not sure if this is a driver problem or hardware problem. I tried to rollback to original installed windows 10 to test that, using factory resseting but I couldn't, windows keeps the upgrade. I checked the wacom driver it is recent 08/02/2016 even more recent than the one available on wacom's website (I tested both). I changed the pen and inking setting: made the handness to "right hand" and "Ignore touch input when I'm using my pen" to on, but nothing helped. It is really frustrating, because I mainly bought this notebook because of its stylus. So anyone else had the same problem? Any fixes for that?  Thanks

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RELEVANCY SCORE 93.2

Hi, I recently purchased 2 Yoga 920s from Lenovo. On one of them I am having serious issues with palm rejection and none of the solutions I can find on the various forums seem to resolve my issue. When writing (e.g. in One Note) and resting my palm on the screen, the cursor keeps "jumping" between my palm and the tip of the pen. This leads to any of the following behaviors:- Not writing at all (e.g. Hello turns into H    l  o)- "writing" where my palm is located- doing some freaky stuff and just creating random lines in the area of my palm and pen  How could I resolve this issue?

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RELEVANCY SCORE 92.8

Hallo all,I have a brand new Thinkpad L380 Yoga, and strangely the Fingerprint scanner did not work after waking up from sleep mode. I have tried to uninstall the fingerprint driver,try to update it from Lenovo Vantage, and i come to no avail.Strangely, it also doesn;t work in the Windows Hello dialog, where you have to input a new fingerprint (This also happens after waking up from sleep mode though) Please help me. THis is not a deal breaker, but annoys me; n/b: The fingerprint is listed in device manager as synaptics-sgx   

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RELEVANCY SCORE 92.8

I just received my brand new ThinkPad L380 Yoga yesterday and went through all of the regular set up steps.  The touch screen worked when I first opened it, but then after Windows 10 finished installing, the touch screen and pen no longer worked.  I have done all of the troubleshooting I've found listed in the forums and on the website aside from sending it back, but it still doesn't respond to touch.  The change happened right after Windows 10 was finished updating.  Is there something I'm missing?  Do I need to get an external mouse to try to disable the touchpad?  I'd really like to avoid sending it back if possible.  I know it has to be something I did and I just don't realize it.

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RELEVANCY SCORE 86.4

Hi everyone,  I'm experiencing some weird things with my L380 Yoga. Since some days, when I plug in the 65W original charger, Windows gives me the notification "slow USB charger connected". Lenovo Vantage correctly sees the 65W charger and charging times looks normal (although I didn't properly check). On top of that, when I plug in the charger, the LED turns on and off randomly for the first minute or so (and also the charging icon in windows goes on and off accordingly), then it stabilizes and it stays on until I unplug the cable. Everything is updated, Airplane power mode is off. The laptop is not even a month old.  Thanks for the help!

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RELEVANCY SCORE 84.4

Hello, I've had my new yoga L380 for two days and am noticing that when it charges with supplied 65w USB C charger, both the power adapter brick and the laptop get very hot. The adapter itself gets almost too hot to hold in the hand. The laptop (i5) highest temp I have seen while charging was 85C, even though CPU load was only ~30%. Once it stops charging it cools down.I also had an issue during charging that the wifi connection dropped and I could not re-connnect to any other network, so it appeared that the heat was affecting the wifi module somehow. Troubleshooting gave no possible software issues and other devices were connected to the same wifi network.Is this normal? What kind of temps should I be expecting?I would be ok with slower charging if this prevents the issue but if something is wrong with my battery or charger I need to know.Thanks in advance.

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RELEVANCY SCORE 84

Hi! Out of nowhere an exclamation mark appeared on my battery sign when my laptop on ac adapter. The weird thing is that after I restart the laptop, sign goes away. But if I plugged out and in while it's open, sign come back and it says "slow charger, charging slowly". I wanted to ask what should I do?  Thanks in advance.

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RELEVANCY SCORE 83.2

I'm facing a weird issue with my L380 Yoga. When it's plugged in on power, everything just runs slower. It doesn't have to do with CPU/speedstep/power options as I've already tried multiple configurations to no avail. Is anyone else facing the same issue of degraded performance when it's plugged in?

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RELEVANCY SCORE 81.2

I just bought this laptop and I must say it is really not what i expected..So many faulty small issues. For instance, microsoft powerpoint and word does not always work when using in tablet mode, but switching it back to laptop mode and then back to tablet mode it works again.. I just wanted to close a ppt file but this machine couldn't even do that. Will never ever ever ever buy a lenovo again. absolute **bleep** company with an absolute rubbish website. I even had to google how i could post a message or just ask a question..  for anyone looking at this particular model, don't buy it. The screen flickers, settings are not saved that are supposed to be saved. things like ticking the 'show pen battery' on, doesn't even work all the time.. Who even designed and made these **bleep** laptops.. I thought thinkpads would be great but they are absolutely not worth your money

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RELEVANCY SCORE 80

Hello, A few weeks ago I had issues with my ThinkPad and, under warranty, was exchanged for a new ThinkPad L380 Yoga (honestly, I miss my last ThinkPad). My main problem with the L380 Yoga is the Pen Pro. I am a student and use Microsoft Word and OneNote daily, I never had any problems with the pen on my last laptop. However, the bottom (eraser) button on the side of the pen does not work consistently. It'll work for a short period of time until it stops randomly; the only way to fix this is to completely restart my computer. This is very inconvenient for me as I am rarely in a position where I can afford to lose a few minutes restarting my computer that often. The top (lasso) button on the side works perfectly fine and never has any issues. I tried switching the functionalities and the eraser worked on the top, but then the lasso stopped working with the bottom button. Has anyone else had a problem with this/know a solution? I want to get this figured out before my warranty expires. Every forum I have looked at online claims that Lenovo knows about this problem but is failing to come up with a solution to help customers. I've invested way too much money in laptops from this company to have such a hard time finding a solution to such a seemingly fixable problem! Thanks,Frustrated Customer

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RELEVANCY SCORE 80

Dear community,  I am thinking about getting a Thinkpad L380 Yoga since I need a more portable device than my T570. I did some research and found some issues I would like to ask real users of the notebook about. It would be great if some of you may take some time to answer my questions.  Display:  My T570 got a non-glaring screen, so usually the brightness is set to the lowest (or second lowest) value. Is this also possible with the L380 or is a higher brightness necessary under normal indoor conditions? Durability:  One reviewer stated that the build quality of the L380 is not on par with other Thinkpads. Is that true? Have you experienced damages caused by daily use? Active Pen Most reviews only mentioned very basic information on the Active Pen. As I am going to use it very often, I would like to know if there are some issues with it like jitters? If there is anything else you dislike about the L380 it would be great to know. Thanks in advance for your answers! 

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RELEVANCY SCORE 80

I am just wondering which model of trackpoint cap the Thinkpad L380 Yoga uses, is it the Trackpoint caps, the super low profile trackpoint cap, or the Ultra low profile trackpoint cap set. Trackpoint caps - https://www.lenovo.com/ca/en/accessories-and-monitors/keyboards-and-mice/trackpoint-caps/CAP-Thinkpa...Super low - https://www.lenovo.com/ca/en/accessories-and-monitors/keyboards-and-mice/trackpoint-caps/ACCKIT-BO-T...Ultra low - https://www.lenovo.com/ca/en/accessories-and-monitors/keyboards-and-mice/trackpoint-caps/ACCKIT-BO-T...

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RELEVANCY SCORE 80

Hey! Does anyone has any idea where I can buy a new Pen for the ThinkPad L380 Yoga? Most of the Pens available are made for a diffrent model and are therefore too long to fit in the pen silo of my TP L380 Yoga. The Pen that it came with it is ~123mmThe Pens available on the internet are 219mm (so they would stick out the silo and probably break) Also: is there a way to change the mine or do I have to buy a new Pen everytime? Kind regardsQ  

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RELEVANCY SCORE 79.2

I purchased a Lenovo Thinkpad Yoga L380 about a month ago. Within a months time the screen cracked. Please, don't ask how, I have no idea. All I know is that I opened my laptop while waiting for my son and noticed a crack that spread from the bottom out to the upper areas. I would like to purchase a replacement screen, but I am having the hardest time finding the part. Does anyone know where I can find this part and where I could get it. I have a Lenovo Thinkpad L380 Yoga M27.Oh, the machine is usable, a matter of fact I am posting this using the laptop.

A:Thinkpad Yoga L380 glass cracked

Have you tried parts lookup?  Sorry if you did this already.  Don't post you serila number here/online BUT if you input it at the below website it should provide the parts your laptop was built with.
 
Then you can buy at the Lenovo  Encompass store or other places.
 
https://lenovo.encompass.com/
 
 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-l-series-laptops/thinkpad-...

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RELEVANCY SCORE 79.2

I just bought this laptop and I must say it is really not what i expected..So many faulty small issues. For instance, microsoft powerpoint and word does not always work when using in tablet mode, but switching it back to laptop mode and then back to tablet mode it works again.. I just wanted to close a ppt file but this machine couldn't even do that. Will never ever ever ever buy a lenovo again. absolute **bleep** company with an absolute rubbish website. I even had to google how i could post a message or just ask a question..  for anyone looking at this particular model, don't buy it. The screen flickers, settings are not saved that are supposed to be saved. things like ticking the 'show pen battery' on, doesn't even work all the time.. Who even designed and made these **bleep** laptops.. I thought thinkpads would be great but they are absolutely not worth your money

A:DO NOT BUY the Thinkpad L380 yoga (especially if you expect quality)

Yes, it's a terrible buy. There are many other problems with the model besides the flickering of the screen, the pen problem, the battery problem, the trackpoint problem, some have connection issues in certain circumstances, bleeding of white from the edges of the screen, and the list goes on. You can definitely not associate this with quality. The keyboard is nice though. Rest is a pos. 

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RELEVANCY SCORE 77.6

Hello, my Yoga L380 is less than a week old. It is Windows 10 with 8th Generation i7 and 32GB RAM, but performance isn't great and Outlook (2013) crashes each time I use it (after a few minutes).  The only software I have loaded so far is MS Office and McAfee antivirus provided by Lenovo. Any thoughts? Many thanks.

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RELEVANCY SCORE 77.6

Hello, my Yoga L380 is less than a week old. It is Windows 10 with 8th Generation i7 and 32GB RAM, but performance isn't great and Outlook (2013) crashes each time I use it (after a few minutes).  The only software I have loaded so far is MS Office and McAfee antivirus provided by Lenovo. Any thoughts? Many thanks.

A:L380 Yoga ThinkPad sluggish and Outlook 2013 freezes

First thing you have to do with a new computer is update it. Lots of drivers have come down the pike since your machine came off the line. Drivers are often updated to handle changes in Windows. So, if Windows updates itself and you haven't updated drivers with it, the odds of having a crash go way up. Download and use Lenovo Vantage to make sure all your drivers and especially the BIOS for your machine are up to date. 
 
If that's all good, then it might be worth looking at McAfee's settings. McAfee - as well as other third-party AV software - has a nasty habit of launching system scans and self-updating as soon as you turn on the computer. Especially if it's set for a weekly scan, then misses that because the computer is off. This can consume a lot of resources causing other programs to crash. Next time Outlook crashes, launch Task Manager and see if something else is hogging the system. 

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RELEVANCY SCORE 76.8

I bought the Lenovo Flex 5 with digitizer and active stylus hoping I would be able to use it for drawing and painting as well as writing notes/ journaling as it's advertised to be capable of but I'm really disappointed. First of all, if my palm is resting on the screen the pen acts really glitchy. Only about 10% of what I write/draw is registered at all and half of that is really delayed. Additionally the action isn't very accurate, if I use a ruler to draw a line it tuns out jagged and bumpy and everything I write/ draw looks really sloppy. I've used a Microsoft Surface Pro 4  and an iPad Pro with the pencil and none of these things were an issue, the outcome was as accurate as pen and paper.  I've tested out several applications/ programs, some are better than others but none of them are good enough for me to really want to use. I replaced the the active stylus with a Wacom Bamboo Ink stylus, the rubber tip feels better to use but the results are still the same. I also went to a store and tested both of my pens on the two Flex 5s they had on display and it was all the same. Is this a software issue that can be improved through updates? Or is anyone having a positive experience drawing on a Flex 5? It is advertized to have palm rejection, accuracy and pressure sensativity, there is digitizer technology that succesfully achieves all of those things for a plesant writing/ drawing experience so why doesn't this?

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RELEVANCY SCORE 76.8

Hello, I keep my Y3P plugged in all day, and when I disconnect I connect again to keep it charged.Will that ruin my battery?Also, is battery replacable?And: battery charges really slow (maybe takes an hour); that's why I keep it charged. Is that normal?

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RELEVANCY SCORE 76.8

My cover has a pretty deep dent and the front glass is cracked. the screen is distorted and has lines of color. the keyboard,mouse, and touchscreen work but i cant see any of the middle of the screen, and i can partially see the right and left sides of the screen. the device is stil under a 42 month warranty and I would like to know if the accidental damage warranty would be able to get this fixed. 

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RELEVANCY SCORE 76.8

I decided to buy ThinkPad L380 with the touch screen (non yoga). Does the Lenovo ThinkPad L380 touch version (non-yoga) shipped with a stylus?

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RELEVANCY SCORE 76.8

I need the degree sign, the micron sign, et al., not just tildas and accents.

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RELEVANCY SCORE 76

I could really use your help! I use OneNote on my Yoga 14 (Type 20FY) to take notes in veterinary school and I've had an issue for the past year or so. While in tablet mode, if I'm using the stylus pen, it will take anywhere from 2 to 15 seconds after removing the pen from the screen to allow input with a finger. Sometimes it takes even longer than that and I have to either unfold the screen or write with the pen again to finally get it to toggle palm rejection off again. Here's a link to a video I made a few minutes ago of the issue https://youtu.be/-RPDYB96GXk  I usually just keep the computer folded over my left arm while writing with my right so that I can unfold it quickly and refold it, but this slows my note-taking drastically and drives me crazy! Even when everything is running perfectly, my classes cover so much material that I can't keep up, so this is really an issue for me.  This problem NEVER occurs when the computer is in laptop mode - the palm rejection toggling happens instantly every single time while in laptop mode. This makes me believe it might be a setting somewhere in the tablet mode code. Any suggestions are welcome and I'd be completely fine with disabling tablet mode entirely if that's possible. Below is some info on the system, if you need more info, let me know!Yoga 14 (Type 20FY)64 bit Windows 10 HomeMicrosoft OneNote 2016 MSO (16.0.8528.2126) 32 bit

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RELEVANCY SCORE 76

Hey everyone! I recently got my lenovo back after sending it for repairs (unrelated to the issues I am having now) and for some reason my lenovo is lagging and will not boot up unless it's being charged and will shut down if I take out the charger once it's booted up. Plus, it no longer charges at max (it's been stuck at 56% for the past two days) and charges way slower than it did before. I've checked my battery's health in lenovo vantage and it says it's good. I've never had this issue before and I'm really frustrated after getting it back that another issue has occured. The first issue was related to my screen flickering and the problem was solved by replacing a worn part so, could something have happened during that process that would be related to my issue? I'm only asking becasue I've only had this laptop for a year and don't understand why I am having this problem now. Any help would be appreciated.  

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RELEVANCY SCORE 74.4

When I first bought the laptop I disabled camera and microphone access for all programs. Now I can't enable the Camera. I did windows and lenovo updates. Camera driver update, and unistall. Lenovo Vantage unistall and install (now it doesnt show the camera privacy option).  After all of this, the camera is still not working, it is grayed out. Does anyone have any idea what I can do to fix it. I really like the laptop and dont want to return it for something this dumb.

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RELEVANCY SCORE 74.4

Any solution for it. Its a new laptop bought from US and it have warrenty but .. I couldnot found any service center in Nepal.

A:Lenovo yoga 720-12ikb battery decline when charger is plugged in?

Define "decline." What percentage to what percentage. If it's 100-95, that's by design. If it's around 60, you may have battery conservation mode engaged. At least I THINK that's available on the 720.  If you're down to 20% and it's not charging, then there's a problem. 

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RELEVANCY SCORE 73.6

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 73.6

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 73.6

Hello,This is regarding a Yoga 530 and I've been noticing this strange behavior for the last few months now. Whenever the laptop is plugged on to the charger, the mouse pointer and page scrolling slows down drastically for some reason. Once I remove the charger and it starts running on battery, everything becomes smooth. Please can anyone help me on this?Thanks. 

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RELEVANCY SCORE 73.2

Hello, the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine. Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded. Do you have any guess for a possible solution? Thanks Giuseppe 

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RELEVANCY SCORE 73.2

Hello, the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine. Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded. Do you have any guess for a possible solution? Thanks Giuseppe 

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