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Windows 10 BSOD and system crash/shutdown when playing games

Q: Windows 10 BSOD and system crash/shutdown when playing games

Issues started not long ago when I purchased a new gtx 750 ti graphics card. Get varied Bsod error messages such as video_tdr_failure nvlddmkm.sys, and DPC_Watchdog_violation as well as one or two others. These issues present themselves upon starting of certain games. Specifically first person shooters but is rarely a problem for my most played game League of Legends. Very easily replicate-able as it happens everytime i start said games. Starts out as odd stretched lines and screen disturbances (spasm like textures and light shafts in game) and then black screen with sound followed by either display kernel crash message of my video driver or complete computer shutdown.

Also included below is a DxDiag system info save file.

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Preferred Solution: Windows 10 BSOD and system crash/shutdown when playing games

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Hi. I've recently been trying to play Metal Gear Solid 5 but every time I boot it up my PC either crashes as soon as the splash screens are done or after a few minutes. It's been crashing while playing other games as well but it's been much rarer. It's not a BSOD crash and it doesn't produce any crash dumps so I'm leaning towards it being a problem with either the PSU, the motherboard or one of the graphics cards. Any help with finding the cause of this would be appreciated.
The PSU model is fd-psu-newt2-800, the graphics cards are both Nvidia GTX760s and the motherboard is a ASUS Sabertooth Z77

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I have this problem with my PC. My system will crash after about 3 mins. of playing games. The monitor will just display a white screen. When I reboot, the monitor will just display green and red lines. And when I try to reboot again, the system will not respond. I need to unplug the power cable just to turn it off.

I already tried the following solutions but to no avail:

- reformat my PC
- used windows 98 2nd ed as OS
- changed my power supply unit from 300W to 350W
- replaced my videocard with the same model (under warranty)
- updated by video card driver to the latest driver
- updated the AGP driver
- open the casing while playing games.
- check if my memory is ok using memtest program

Here are the specs of my PC:

-P4 2.66 Ghz
-512 MB PC333 DDR (1 stick)
-40 GB Seagate HD 7200
-Inno3D FX 5600 Ultra 128Mb
-350W PSU
-WinXP Professional

Can someone help me with this problem... Thanks..

A:System will crash when playing games

Let's first see if theirs any hardcore errors in event viewer. In order to get into event viewer click on start, control panel, admin tools, event viewer. Take a look into applications and sytem and see if their are any errors around the same time as the game crashed. This may give you a lead as to what failed when the game crashed.

Also does this happen on just one game or is it all games? It could just be a simple game patch

If you need more assistance just post back!
Good luck

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Hi! I'm new to the website and this is my first post, so please bear with me. I built my own rig and have no other problems with it besides this.


When playing video games such as Battlefield 4 beta and Alan Wake, my monitor turns black and the audio stutters, then stops. The computer is still on, but needs to be restarted before I can use it again. This occurs once every 5-20 minutes, usually on 3-D rendered, full-screen games. I monitor my GPU and CPU's temperature, and have found that neither are linked to these crashes.


Windows 7 Professional 64bit (6.1.7601 Service Pack 1)
GeForce GTX 570 (Driver 327.23)
Corsair Force GS 360 GB SSD
Intel i5 3.3 GHz 4-core
Asus P8 P67 Pro Rev 3.1 Motherboard


This is the crash information I get upon rebooted my PC. This could just be result from me manually rebooting (see problem), or it could be linked to the problem, I don't know.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP2: FFFFF880060F4F50
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:


Could anyone let me know what might be going on here? I'm happy to run more tests - I just don't ... Read more

A:Solved: System crash while playing games!

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Recently my computer has begun to crash in the middle of games (Counter strike and League of Legends). The crash happens abruptly while playing, the screen tears the image completely where nothing on the screen is now identifiable, just shreds of the image/colors/pixels. The PC then stops all tasks and continues to run with the frozen image on the screen with no sound or anything running. I have to hard reset and hold the power button. The computer runs fine right after, a slow boot up at most. I know my CMOS battery is dying due to the clock on my computer losing time. Is could that be a problem linked to this?

I'd appreciate any help. Thank you.

A:Crash without BSOD while playing games.

Maybe overheating?

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I get blue screen problem while gaming, first I got sometimes red screen a lot, but now blue screen. I have video card replaced by another, but problem remains. Can anyone help me? Here you have the complete mini dump file.

Model : OEM
Chassis : Desktop
Serial Number : MT70220********
BIOS : AMI (OEM) 1604 10/16/2012
Total Memory : 8GB DIMM DDR3

Processor : AMD FX(tm)-8150 Eight-Core Processor (4M 8T 3.91GHz/4.2GHz, 2.2GHz IMC, 4x 2MB L2, 8MB L3)
Socket/Slot : AM2r2/AM3

Memory Controller : AMD F15 (Orochi) CPU HT Hub 2x 1.1GHz (2.2GHz), 2x 4GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Corsair CML16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CML16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CML16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CML16GX3M4A1600C9 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : Philips FTV
(1920x1080, 77.3")
Video Adapter : AMD Radeon HD 6900 Series (22CU 1408SP SM5.0 800MHz, 2GB DDR5 5GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 6900 Series (1408SP 22C 800MHz, 2GB DDR5 5GHz 256-bit)
Compute Shader Processor : AMD Radeon HD 6900 Series (1408SP 22C 800MHz, 2GB DDR5 5GHz 256-bit)

Storage Devices
OCZ-VERTEX4 (128GB, SATA... Read more

A:bsod crash while playing games

Your dumpfiles can be divided in 2 groups.
3 Dumpfiles blames Probably caused by memory corruption

Please check your memory with memtest 86+ for faults.
Tutorial Memtest86+ and download


The other dumpfiles all are related in some way to your graphics/video.
Probably caused by : atikmdag.sys ( atikmdag+121223 )
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+19357

You have already the videocard drivers from april 2014 and you installed another videocard.
But to exclude that you have a faulty videocard you could run Prime95.

Download and Tutorial Prime95

Many of your gamingdevices have older drivers:
Creative Headset drivers from 2008. Please update to windows 8.1 compatible drivers.
Logitech mouse and keyboard or logitech? drivers from 2009. Please update to windows 8.1 compatible drivers
The drivers of PowerDVD are from 2011. Is your version compatible with windows 8.1. Upgrade?

Please also update your networkcards to windows 8.1 compatible drivers.
Qualcomm Atheros AR938x Wireless-netwerkadapter
Drivers for Atheros AR9485WB and Windows 8

Realtek PCIe GBE Family-controller

Drive: C:
Free Space: 1.3 GB
Total Space: 122.1 GB
File System: NTFS

You have only 1.3 gb free space on your Systemdisk... Read more

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when ever i play wow or any games my computer seems to not like it but when i'm just on facebook or i'm listening to music on itunes it seems to be fine.
my graphics driver is up to date.
also when i start my computer up sometimes comes up with DRIVER_IRQL_NOT_LESS_OR_EQUAL then it sometimes wont start up for awhile and the cpu fan wont even start but i think i can hear the Gcard fan going faster then drop and speed then speed up again and i will have to wait like 30mins then come to try again to start it up. but it would only crash again on games
when i open debug my Dmp it says at the end that hardware was the cause but im not sure what hardware it is i might be my graphics card but im not sure thanks.

OS Version: Microsoft Windows 7 Ultimate , 64 bit
Processor: AMD Athlon(tm) II X4 635 Processor, AMD64 Family 16 Model 5 Stepping 2
Processor Count: 4
RAM: 2047 Mb
Graphics Card: ATI Radeon HD 5700 Series , 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 483877 MB; E: Total - 152617 MB, Free - 36967 MB;
Motherboard: ASUSTeK Computer INC., M4A79XTD EVO, Rev X.0X, MT7098K22302010
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

A:Crash/freeze/BSOD when playing games help please!!!


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Hey all,
I'm having an issue with my ASUS F5GL laptop. If I try to launch a game like Counter-Strike: Source, Garry's Mod or Just Cause 2, not long after actually leaving the menu and beginning to play (anywhere between 2-5min), the whole laptop just silently crashes. I checked ALL the logs, and there is nothing in there, except something recorded at boot, saying the computer was not cleanly shutdown. When it does crash, a second before it crashes, a weird thin horizontal line appears in a random location on the screen, going all the way across the screen. This was happening under Windows Vista, but I just bought and did a clean install of Windows 7 Home Premium, and it's still happening. I have updated my drivers and it still happens. Laptop info is below (caution, large block of text)

System Information report written at: 04/21/11 15:41:47
[System Summary]

Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer ASUSTeK Computer Inc.
System Model F5GL
System Type X86-based PC
Processor Intel(R) Pentium(R) Dual CPU T3400 @ 2.16GHz, 2167 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 214, 16/03/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C... Read more

A:Complete system crash (no BSOD or crash dump) when trying to launch most games.


You can try these to see what is going on with the overheating.

Core Temp

CPUID - System & hardware benchmark, monitoring, reporting

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Just got a new PC and I'm experiencing BSODs while playing games (generally high end games). Sometimes there is no BSOD and the game just crashes, or the GPU driver stops responding and recovers.
I tried everything I thought of, that is clean install of GPU drivers, updated all other drivers and even a Windows format, but the problem still persists. Attached please find the latest dump files and a DxDiag system specs file.


A:BSOD/Freeze/GPU Driver crash when playing games

Can you return the PC to who you bought it from to be fixed? A Windows Defender file is being flagged as a problem. Are you running another 3rd party antivirus program?

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im getting random Bsod crashes in random times when im either playing a game or browsing on Google Chrome (dont know about other browsers). Sometimes it just exits the game and sometimes it crashes to Bsod. When im browsing i get ''aw snap'' error quite often and if i refresh it can either work without error or go ''aw snap'' again in 10 seconds. Also while im doing my java programming in Eclipse it crashes at random times (Eclipse_Crash_logs.zip).

Don't know what to do or where to even start trying to fix this.

Zip file which rules said i should put here:

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Hi I've been experiencing BSOD crashes for a while now and need help getting them fixed.
They can occur on startup, shutdown and while playing games. But they can also appear at other random times. Any help would be appreciated.

Thanks in advance

A:BSOD with multiple triggers(startup,Shutdown playing games)

Hi there,

You have a few hardware related Bugchecks,

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Debuggers)

Stop 0x124 - what it means and what to try

You had one of those above.

You had a couple of these,

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION (Windows Debuggers)

BugCheck 1A, {5003, fffff70001080000, 5631, 4f0209}
Bug Check 0x1A: MEMORY_MANAGEMENT (Windows Debuggers)

The working set free list is corrupt. This is probably a hardware error.

Quite a few of these,

Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA (Windows Debuggers)


Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
Another common cause is the installation of a faulty system service.
Antivirus software can also trigger this error, as can a corrupted NTFS volume.

Since you list Microsoft Security Essentials as your AV, we can rule that out as a possible cause.

There was a mention of your display driver,

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

start end module name
fffff880`11003000 fffff880`11c44000 nvlddmkm T (no symbols)
Loaded... Read more

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Howdy folks! In the past few days, I have gotten many BSOD's while browsing the web, playing games, or talking to people on Teamspeak 3. Usually the
BSOD/crash hits me usually an hour in while I'm doing those things in a session. Before I did get BSOD's and crashes but they were few and spread out. I never responded to them because they happened very sparsely. Now that they are very constant, I need to do some action. I have went into safe mode right now and am typing this on another computer. Oh and this problem started Saturday, May 7th 2012.

As for the dmp files, I was a noob and didn't have the option for the BSOD crashes to save dmp files but now that that is enabled, I do have one dmp file that I can share.

Also I have noticed that sometimes that when the computer crashes, the sound becomes very distorted, the screen tears/fuzzes into a static-like image and then it just restarts. I either get this kind of crash or just a simple BSOD. Sometimes, the sound just distorts, I see a black screen and then the PC restarts. Not even a distorted image.

OS- Windows 7 Pro 64 Bit

GPU- AMD Radeon 6870- http://www.newegg.com/Product/Prod [...] -_-text-_-

Mobo- ASUS M4A79XTD EVO- http://www.newegg.com/Product/Prod [...] -_-text-_-

RAM- G-Skill Ripjaw series 4 GB -http://www.newegg.com/Product/Product.aspx?Item=N82E16820231277&nm_mc=TEMC-RMA-Approvel&cm_mmc=TEMC-RMA-Approvel-_-Content-_-text-_-

CPU- AMD Phenom II X4 965 Black Edition- http://www.newegg.co... Read more

A:BSOD/Weird Distorted Crash while playing games or browsing

Both RTCORE64.sys (MSI) and asacpi.sys from 2005 and loaded in the only DMP file present.

Those need to be updated before we can do any underlying investigation.


The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).

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Hello everyone,

I hope I can find some help here with these crashes I have since several months now.

While playing games like CS:GO or H1Z1, I have a lot of crashes to desktop and sometimes BSOD. The BSOD can happen also while watching streams & listening to music. So far, I had these ones : 0x1000007E / dxgmms1.sys+1DFA5 / 0x0000003B / atikmdag.sys+C4DE0.

I think I tried everything in my knowledge to solve the problem but it still didn't resolve the problems. On the hardware side :
- Switched the memory sticks ;
- Switched the graphic card (my brother has the same one as me and it never failed him. Still it didn't resolve the problems on my computer) ;
- Switched to Marvell SATA controllers then to the 3Gb Intel controllers ;
- Used a USB sound card thinking that it may have something to do with the audio on the motherboard;
- Changed the graphic card slot to the PCI 8X.

On the software side :
- I reinstalled all my drivers using the suggestions made by this site : Easily explore your PC & using also some other softwares like SlimDriver ;
- I formated & reinstalled win 7 on my SSD ;
- I installed win 7 on my HDD thinking that my SSD was the problem ;
- I uninstalled the KB3022345 and KB3068708 updates ;
- Uninstalled my antivirus (MSE) & disabled my firewall ;
- Used the sfc /scannow command without any problems detected ;
- Run malware bytes & antivirus softwares (mse, ESET);
- Run software like "fixmypc" & ccclea... Read more

A:BSOD & Crash to Desktop while playing games or watching videos

And I just had another BSOD, this time it's a "Memory Management" one. Here are the details of this one :

Nom d??v?nement de probl?me: BlueScreen
Version du syst?me: 6.1.7601.
Identificateur de param?tres r?gionaux: 1036

Informations suppl?mentaires sur le probl?me*:
BCCode: 1a
BCP1: 0000000000041287
BCP2: 0000000000000030
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

On ma-config.com, it says that the source of the crash is :

Source du crash
Pilote de port USB 1.1 & 2.0
Microsoft Corporation
317.50 Ko

Any help guys ? Does all these crashes have something to do with my motherboard ? Should I change it (the only thing I didn't change is the MB & the power supply).

Many thanks.


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Hello. I was having a problem with my nvidia gtx 970 where it would BSOD when playing high end games like Total War: Attila. So I returned it to New egg for a new one. I received my new GTX 970 today and it still bsod when playing the game. Please help!

After I BSOD and restart my PC. On startup it says these two problems

Attachment 368331

A:BSOD crash when playing high end games like Total war : Attila

Bump. anyone?

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heres the Debuggin report

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8004E76730
BCP3: FFFFFA8004E76A10
BCP4: FFFFF80002D9C8B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\121311-30326-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a1c000 PsLoadedModuleList = 0xfffff800`02c61670
Debug session time: Tue Dec 13 04:04:41.210 2011 (UTC - 8:00)
System Uptime: 0 days 0:00:26.442
Loading Kernel... Read more

A:BSOD Playing java based Internet Games Random crash caused by wininit

heres the upload of the system health report i left out

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hello everyone,

im getting an issue when im playing games. or any games the computer completely crash or sometimes freeze i get white screen so what to do ?

A:windows 8 crash when playing games

Lower resolution and/or graphics quality? Perhaps they are set too high for you system. I've had no issues gaming on W8 at all. Go to canirunit.com and see what it says.

Also, do you have any mods installed for that game? If so, you will have to disable/enable one at a time to determine which mod is causing the crash (at least from my experience with Skyrim)

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This is happening with many games. I recently got a new graphics card and I am worried that it is broken some how. Because I will be gaming and then my monitor will go to no signal, like the DVI has been removed. But it also seems the whole system crashes because I lose sound and my VoIP server. Pulling the DVI in and out does nothing and I have to force shutdown.

Here are my specs:
CPU: Intel Core i5 3570K 3.4GHz | GPU: Radeon HD 7970 Vortex 2| Mobo: Asus P8Z77-V LX | RAM: Corsair 8GB (2x4GB) DDR3 1600MHz

I'm on Windows 7 Home Premium 64bit.

I used the SF Diagnostic tool. The first 3 minidumps are from older BSOD's though. And I think the forth is too, possibly.

A:System crashes while playing games. Possible BSOD, but no display?

Uninstall Zone alarm.

fffff880`0635fb68 fffff880`02ca2518Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Scan the system for possible virus infection.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Update display driver to the latest.
Latest AMD Catalyst Video Driver for Windows 7
Let us know the results.

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Ok . I am getting random system lockups, can happen anytime. Sometimes using when using chrome or just on desktop. Happens most often when windows is on login screen, or sometime right before windows loads. Playing any game I have will cause crash to desktop. Crash time varies from game loading screen to playing game for a few minutes.

So far I have reinstalled windows 3 times. I have replaced motherboard because it crashed during bios update, thus ruining mobo, tried different power supply also. After installing windows I have installed latest drivers that I could find, didnt seem to make any difference from the drivers that were loaded when windows was first installed. I did notice that after I installed pc matic I got constant BSOD, So I uninstalled it. fewer BSOD But still have lockups and game crashes.

I have ran memtest for 24 hours with no errors, also ran tests on ssd and hdd drives with no errors.
I should have the files attached to this post.
AMD fx9370
asus m5a99fx pro 2.0
16 gb ram
Amd radeon R9 200
sandisk 120gb ssd
toshiba 2Tb drive
LG dvd drive

A:System lockups, BSOD, games crash. errors vary.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

Uninstall Daemon ToolsDownload the SPTD standalone installer and follow these steps:
Double click the executable to open itClick on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please uninstall ASUS software, it is known for causing bluescreens.

Diagnostics Test

 Clean boot

Please try the following:
Open taskmanager
Go to the tab startupdisable everythingSearch msconfig and open it
Go to the tab servicesCheck 'hide microsoft services'Uncheck all other servicesClick apply and click okReboot if asked
See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist

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I have recently built a computer ( 2 days ago ) and have been having trouble when attempting to play the new game Star wars the old republic. After about 5 minutes my system crashes and restarts instantly to the same prompt when you force a shut down or lose power. All indications pointed me at hardware so I bench marked and stress tested but found no issues and no overheating of my Graphics card or CPU. after searching forum posts and what not the only thing I have found is I am getting Event log entries for Critical errors relating to kernel Power. I have replaced my Graphics card and wiped my hard drive and re-installed all drivers up to do date and windows several times to no avail. This issue only seems to happen when running that game other than that my computer performs beautifully and usually loads windows before the loading animation has even finished. The only things I have install are development tools ( Visual Studio 2010 pro, SQL Server 2008 r2 Express ) Star wars The Old Republic, and a few monitoring applications to check temps and loads. If you could please help point me in the right direction as to if / what is causing this problem it would be greatly appreciated.

My system specs are as follows:
OS: Windows 7 Ultimate x64 ( Retail ? it was download edition image from Microsoft )
It is the only OS I have installed on this computer

The hardware is all brand new
Currently the OS installation is only 2 days old.

Please see my attach... Read more

A:BSOD / System crash / reboot playing Star wars the old republic

No memory dumps in the uploaded reports. When this happens with Error 41 events, it's usually symptomatic of a hardware problem occurring beneath the threshold that Windows can recognize.

Only 61 updates since SP1 - most systems have 70 or more. Please visit Windows Updates and get all available updates.

We've seen a number of BSOD issues with SSD's recently. Here's the information that I've compiled:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an... Read more

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Hi this problem has nearly ruined me and cost a fortune so far, first I'll explain the problem about 6 months ago I had a PSU blow out on me, so I replaced it and all was well for a time when the PC would shut down and then restart without even showing a BSOD, at first it was now and then but gradually got worse. At first I thought it might of been the CPU overheating, I also thought that when the PSU blew it caused damage to the MB. So over a period of time I have ended up replacing all the hardware. For a time it seemed okay but the problem soon returned. (just to note it only shuts down when playing or starting games, I can surf the net or play videos etc without a problem).

My next thought was that it was a software conflict so I have ended up rebuilding a second PC, with a new HDD just incase it was a virus etc, I've loaded Windows 7 (home) 32bit, installed the graphics card (GeForce 560 Ti) with latest Nvidia drivers and a Asus sound card. I then installed Minecraft just as a test game and sure enough it crashes.

So I have eliminated the possibility of it being a hardware problem or a software conflict. I then thought it may of been the graphic card drivers so I uninstalled the latest driver and installed a older driver, but the problem remaines.

Whilst trying to check detals of my system, I noticed that the "Windows Experiance Index" score was only 1.0 whereas in the past it's always around 5.something, it shows gaming as 1.0 and Gaming Graphics as 1.0,... Read more

A:System crashes and restarts when playing games no bsod displayed


Read the quote below first:

Quote: Originally Posted by writhziden

Please remove the ASUS AI suite. It provides some software overclocking ability that can cause crashes when it interfaces with the hardware.

I see you have Installed Physical Memory (RAM) 8.00 GB but you have Windows 7 32 bit installed. With windows 32 bit you will be limited to use only 3.25 GB out of 8.00 GB. Any particular reasons for not using the 64 bit of windows?

From the one dump in your zip files shows you are getting
Their usual causes for this bug check are: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

From the installed programs in your msinfo32 I see no antivirus installed. Please let us know what antivirus are you using?

Answer the questions above and then we'll see the further troubleshooting that can be done with your computer.

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This is my computer: IAmNice - Profiel - Wenslijst - Tweakers
And Im mostly getting BSOD system service exception, sometimes memory mangement error(only 2-3 times though) and sometimes a different one.
I have tested my ram using memtest, tested harddrive with hdd tool and did some other stresstests like prime95.
Im getting the BSOD's when im playing games such as CS:GO, LoL or even Hearthstone. I reinstalled windows 3x, updated my drivers, checked for virus but I still get a BSOD every few days. Sometimes I can play for days and nothing happens. Sometimes I get a 3 crashes a day. I just reinstalled my computer and got 3 crashes in the past 3 weeks.
I hope someone can help me out. I have more dumps in a dropbox account. If you want more just tell me.

A:BSOD when playing games, error 0x03b and system service exception

Hi Double0Seven,

Welcome to the 10forums.

You have ran the built-in feature, MemTest86 or MemTest86+? How many passes if MemTest86(+)?
It is recommended to do MemTest86+

Diagnostic Test


Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Diagnostic Test


Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be bein... Read more

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Hey all, long-time lurker here. I wanted to start off by saying thank you, as I've found the info posted here (regarding other misc. problems I've had) to be very helpful

I'll start off with my specs:
Laptop: MSI GX640
CPU: Intel Core i5-430M
Memory: DDR3 2 GBx2
Video Card: ATI Radeon HD 5850 w/ 1 GB DDR5 VRAM

I don't know if any other information is necessary for this particular problem, but if there's any relevant info that I missed please do let me know.

Anyway, right now I have a problem with the above mentioned error. It first started while playing XCOM, and it pretty much happened every XCOM session thereafter, so I tried looking for some ways to DIY troubleshoot it. To that end, I've tried sfc, disk check, virus and malware scans, and also updating my drivers. All the scans didn't find anything unusual, and currently I'm pretty sure my drivers are up-to-date.

I want to add a couple of things here, just in the interest of providing as much info as possible, though I'm not sure if it will be pertinent. Anyway, for updating my drivers I used a third-party program called SlimDrivers, and I think it worked properly. I realize driver update software can be sketchy, but it had good reviews on cnet, which I suppose was as reputable a review source as I could find. But moving on, I goofed when updating my video card drivers, as I downloaded a version that, it turned out, was incompatible for my laptop. This became apparent when the top of my screen started flic... Read more

A:BSOD while playing games: fatal system error 0xc000021a + Event ID 86


Thanks for the very nice first post, lets start with problematic software:

Start Menu\Programs\Check Point Public:Start Menu\Programs\Check Point Public
Start Menu\Programs\Check Point\ZoneAlarm Public:Start Menu\Programs\Check Point\ZoneAlarm Public
Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public
ZA is known to cause BSODs, suggest you to uninstall it while troubleshooting. (Google for Zone Alarm removal tool and uninstall everything related to it.) Google

Daemon tools is known to cause BSODs, search our forum for evidence. (uninstall it!)

The usual causes on your bug check:

Usual causes: User-mode device driver, system service, or third-party application, Mismatched system files
BugCheck C000021A, {fffff8a006eab590, 0, ffffffffc0000001, 1006f0}
----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
I'd also like to know what antivirus are you using?

Recommended antivirus program for Windows 7 based on stability compared to others:-
Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.
Run a full scan with both (separately) once downloaded, installed and updated.

Driver c:\windows\system32\drivers\atikmpag.sys (, 156.50 KB (160,256 bytes), 3/17/2010... Read more

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Hey guys

My system is :
Gigabyte GA-78LMT-USB3.0
AMD FX 4300 (Black edition)
Nvidia Geforce 430
450W Local PSU
Windows 7
Whenever I play games like CS:GO and Dota 2.. It runs fine for about 60 minutes and then my system restarts and I get "Windows has recovered from an unexpected shutdown" error message.

Please I've searched everywhere and if you could help me it'd be great.
All my drivers are updated.
Tried resetting BIOS.

Here is the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 85D2E4BC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
If the online privacy statement is not available, please read our privacy statement offline:

A:BSOD playing CS:GO,windows recovered from unexpected shutdown

Please perform the following:

1. Download and save this tool to your desktop:

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

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On my Windows Professional system when ever I play games my system shutsdown after about five minutes of play. It always happens when I play any game. Sometimes it just shutsdown.

A:shutdown when playing games

Moving to 2k forum, you should get a better response there.

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My pc shutdown while playing games.
I have to unplug the power cord to reboot the system. The CPU & GPU temp are normal. Do u guys think its the PSU?

Spec :
CPU : i5 4690k non-OC
GPU : MSi GTX 970 GAMING 4G non-OC
RAM : Corsair Vengeance 2 x 4 DDR3
MB : Asus H97 Pro Gamer
PSU : Corsair CX600

The CPU temp is about 40c at full load, and the GPU is about 55c at full load.
Help me please. Thank You

Read other answers


Sometimes im playing games not that heavy by memory require or heavy graphics .
For example last night i played hours on the game Battlefield Bad Company 2 .
And i had no speical problems.

But today this evening about an hour ago or so i played the new game The Raven an adventure game.
Simple point and click game . And after some time my monitor just closed and i had to close my pc manualy .
Then i started my pc again the windows installed some updates....Then in the end when the windows started again i had this message from the windows that my pc needed to restart....Send information to microsoft or not to send.
This happened to me before too but i cant tell when or i cant say its something happend all the time each X times.
Sometimes it does sometimes not .

Sometimes i see blue screen with long message then need to restart my pc sometimes just the monitor is sjut down like closed and i need to restart my pc.
I also ran before sometimes memtest86 and didnt find any ram memory errors.
So i cant point of any memory problems so far !

My concern/suspicion
Is that the problem/s are with my video card but im not sure i dont have any prove yet.
Sometimes when i see blue screen with long message inside i see in the bottom that it have something with the video card driver or some dll file .

But i have updated my video card drivers already to the latest and it didnt help.

A:Windows 8 bsod when playing games

Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

D: drive only has about 5% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

The memory dump blames your video drivers. Please update them to the latest Win8 compatible version.
Then, please remove the nVidia System Utility (nvoclk64.sys) that dates from 2009.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters

The following is for informational purposes only.

**************************Tue Jul 23 07:46:01.246 2013 (UT... Read more

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Hi all 1st post ,

I have just built a new system:

Asus P5P43TD Pro Mobo
Intel Core 2 Quad Q8300 2.5GHz
Nvidia 7600gs (Borrowing as I thought mt ATI HD5700 was the issue)

So while playing games currently DOW2 and or HL2 the screen freezes and audio loops the the system will shut down and restart, I am then told that windows has recovered from an unexpected error / shutdown.

As I mentioned above the issues first occurred while using the ATI card this has been sent back to DABS I now await for the posty to bring me a Geforce 9800GTX+ Black edition. To start off with while using the nvid 7600gs the problems seemed to stop but now have returned..... I AM CONFUSED!

I have attached the following information:

112509-19999-01.dmp 25/11/2009 14:40:53 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0x00008793 0x00000002 0x00000001 0x92712270 mouclass.sys mouclass.sys+1270 Mouse Class Driver Microsoft? Windows? Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-19999-01.dmp

dxgmms1.sys dxgmms1.sys+a735 0x9394a000 0x93983000 0x00039000 0x4a5bc265 13/07/2009 23:25:25 Microsoft? Windows? Operating System DirectX Graphics MMS 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
mouclass.sys mouclass.sys+1270 0x92711000 0x9271e000 0x0000d000 0x4a5bbf13 13/07/2009 23:11:15 Microsoft? Windows? Operating System Mouse Class Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corp... Read more

A:BSOD Windows 7 while playing games!

Quote: Originally Posted by mikejbrod

Hi all 1st post ,

I have just built a new system:

Asus P5P43TD Pro Mobo
Intel Core 2 Quad Q8300 2.5GHz
Nvidia 7600gs (Borrowing as I thought mt ATI HD5700 was the issue)

So while playing games currently DOW2 and or HL2 the screen freezes and audio loops the the system will shut down and restart, I am then told that windows has recovered from an unexpected error / shutdown.

As I mentioned above the issues first occurred while using the ATI card this has been sent back to DABS I now await for the posty to bring me a Geforce 9800GTX+ Black edition. To start off with while using the nvid 7600gs the problems seemed to stop but now have returned..... I AM CONFUSED!

I have attached the following information:

112509-19999-01.dmp 25/11/2009 14:40:53 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0x00008793 0x00000002 0x00000001 0x92712270 mouclass.sys mouclass.sys+1270 Mouse Class Driver Microsoft? Windows? Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-19999-01.dmp

dxgmms1.sys dxgmms1.sys+a735 0x9394a000 0x93983000 0x00039000 0x4a5bc265 13/07/2009 23:25:25 Microsoft? Windows? Operating System DirectX Graphics MMS 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
mouclass.sys mouclass.sys+1270 0x92711000 0x9271e000 0x0000d000 0x4a5bbf13 13/07/2009 23:11:15 Microsoft? Windows? Operating Syst... Read more

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Hi guys. I built my computer in about mid-December last year and over time have been experiencing random BSOD on the odd occasion. Lately however the number has increased to at least 2-3 times a day (most likely due to increased gaming). It doesn't always happen during games either, sometimes it happens while the computer is idle or if I'm using 3D modelling software like Maya (though these are very infrequent).

The errors themselves usually give a different reason each time. The last one said dxgkrnl.sys and the one before that dxgmms1.sys.

System Specs:

-OS: Windows 7 Ultimate x64 (full retail)
-Age of Hardware: All parts ~6 months old except for the:
Video card (~1 year)
BD/DVD ROM drives (~2-4 years respectively)
and my 2 HDD (~2-4 years)
-Age of OS installation: ~6 months
-CPU: Intel Core i7 2600K @ 3.40GHz (Quad-core, hyperthreaded)
-Video Card: VTX3D Radeon HD6950
-Motherboard: ASUS P8Z68-V PRO GEN3
-PSU: CoolerMaster SilentPro Gold 800W
-RAM: Corsair 16GB (4x4) DDR3

I really hope you guys can help. These days it seems whenever I spend money on a computer I just waste it.

A:BSOD on Windows 7, usually while playing games


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Hi there!

I've been experiencing very frequent BSODs while playing my games. I rarely get the BSODs if I avoid playing my games altogether, hence I suspect it has to do with my video card, or updating its driver or something. Anyway, please see attached report from WhoCrashed.

I've also attached the actual dump files for your perusal.

Really appreciate the help, thanks!

Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 26/1/2013 11:35:12 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012613-17799-01.dmp
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0x0, 0xFFFFFFFF8D3D3BAC, 0x0)
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.

On Sat 26/1/2013 11:35:12 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1E)
Bugcheck code: 0x8E (0xFFFFFFFFC0000005, 0x0, 0xFFFFFFFF8D3D3BAC, 0x0)
Bug check description: This bug check i... Read more

A:Windows 7 - BSOD while playing games

what are you running
video card brand and model
power supply

check the listings in the bios for 12v line voltages and cpu temperatures and post them
in the device manager uninstall the video card
reboot tapping f8 and choose low resolution mode
when windows finishes rebooting
disable a/virus
install your drivers
reboot the computer

Read other 1 answers

Hi there

For the past month or so, since I installed windows 7, my machine crashes to BSOD when I'm playing games (primarily City of Heroes). There's no specific time or cause I can see. Sometimes I can play for hours, sometimes it crashes twice within 10 minutes.

I'm totaly lost here and need some help. I've attached the last mini dump in the hope someone can point me in the right direction.

Thanks in advance for any help.

A:Windows 7 BSOD - But only when playing games

Dump file reports error 0x116 VIDEO TDR ERROR, more info here BSOD Index
This is an issue with the gfx card/driver, i recommend removing all gfx software then updating/reinstalling latest gfx drivers for your card see if this sorts the situation, fill in your system specs and we can point you to the latest drivers if required

Hope this helps

Read other 7 answers

NOTE: DM log collector seem to be getting stuck when collecting msinfo32.nfo, so the attached file can be incomplete. Please let me know if it can take longer than 10 minutes to collect this data so i will run the program again.

BSOD #1: It started at around January 15th - basically when i shoot down the system, theres a suprisingly short windows update. Then whenever i boot the PC and it starts to configure the update, bluescreen pops up with an error code 0x0000007E and i have to use system recovery to succesfully run the system.

BSOD #2: Ive never fixed it and it occures since i bought the PC. When i play games (and very rarely when using internet browser) my PC is getting random freezes, display driver errors, monitor is turning off and of course sometimes BSODs happen. Ive tried several different drivers, memory/hdd tests, temperatures, stress tests, 2 different monitors and GPUs, and plugging out/in hardware inside the PC case then i gave up. So basically all the BSODs listed in a ZIP file until January 15th are related to this problem.

A:BSOD on Windows Update; BSOD when playing games

At this state make a backup of all your files and re-install windows.

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i upgraded cpu / mo / memory lately and since my pc crash sometimes while i play games (black screen and than pc shut down)

background info:
i upgraded to 8700 + asus rog strix b360 h gaming
GPU is a bit old and dosent support UEFI (gtx 670)

thanks in advance

Read other answers

Since i got this computer i get this crash when playing any game. I have a photo of my screen in this link:

The sound carries on but breaks up, the computer is entirely unresponsive. Switching the computer off and on again (via power button) works fine and the computer starts up normally.

I know it isn't an overheating issue, the cpus and graphics card are around 40 C when this happens.
The frequency of crashes doesn't seem to depend on the game, whether its a 10 year old game or skyrim on full whack the crashes happen at about the same rate.
I've been through my drivers and updated everything, anyone know what might cause this ?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4440S CPU @ 2.80GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8131 Mb
Graphics Card: AMD Radeon R7 200 Series, -2048 Mb
Hard Drives: C: Total - 153599 MB, Free - 55311 MB; D: Total - 1736813 MB, Free - 1431015 MB;
Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled

A:Crash when playing games

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Hi, I'm experiencing unexpected shutdowns while I play different games, it's random and it may shutdown 4 times a day or 3 time a week! I checked everything including overheating problems, also updated every driver and my windows. I also tried this troubleshooting step:
"Please follow this path : C:\Windows\System32
Search for the cmd application, right click on the application and select the run as administrator option.
Now type bcdedit /set increaseuserva 2500 command.
After the scan is complete restart the computer."
But nothing has worked. here's my dxdiag notes if it could help:

System Information
Time of this report: 7/20/2012, 16:15:54
Machine name: PAYMAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS L501X
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 4028MB RAM
Page File: 2078MB used, 5976MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

-... Read more

A:Unexpected shutdown when playing games


Can I ask why you've decided to apply a IncreaseUserVA 2500 command? Did you read this somewhere?

What applications/games are crashing?

I am going to take a wild stab in the dark here and guess that you're playing Battlefield 3, it's crashing, and Google said to IUVA to 2500?

Drop in on the nVidia site and allow the page to auto-detect your display device, and supply you with an updated driver.

/ Crit.

Read other 19 answers

First of all, i got this desktop comp from craiglist and it runs pretty good except having blue screen on games. That blue screen comes usually playing COD MW3 after couple hours. (but i also had that same error with other games too. not that often)

Comp is almost 2 years old.

Here are my system specs;

System Manufacturer/Model Number
Windows 7 Ultimate x64
Intel(R) Core(TM) CPU 965 @ 3.20GHz
EVGA 132-BL-E758
6.00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 295 (2) NVIDIA GeForce GTX 295
Sound Card
(1) Realtek High Definition Audio (2) Logitech G930 Headse
Monitor(s) Displays
Samsung Syncmaster p2370
Screen Resolution
1920 x 1080
Hard Drives
(1) OCZ SSD 60gb 2 partitions
(2) WDC WD3200AAKS-00L9A0
corsair tx850 watt
razer lycosa
razer naga
Internet Speed
932 HAF

I attached error code which is;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9c
BCP1: 0000000000000000
BCP2: FFFFF8800356CB70
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy state... Read more

A:BSOD playing games on Windows 7 Ultimate x64

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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Hi, I keep having random BSOD's , sometimes once a week and other times several a day.

Here is my report from bluescreenview:

050811-23821-01.dmp 5/8/2011 4:56:37 PM 0x00000124 00000000`00000000 fffffa80`0a56a028 00000000`be200000 00000000`0001111a x64 C:\Windows\Minidump\050811-23821-01.dmp 8 15 7601 289,297

A:Windows 7 BSOD random when playing games


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Just built this system, was playing rfactor with no problems for a while,
Then installed BF3 + BFBC2. and now all 3 games keep BSOD for some reason!
Even at times while on the desktop or browesing the net! not sure what ive done really.
I build my own pc's, but never had such a problem before.
Be greatfull for some advice please


Windows 7 Ultimate x64
Intel Core i5-3570K @4.5GHz
Gigabyte Z77X-UD5H Intel Z77
Kingston HyperX Genesis Grey 16GB
Graphics Card(s)
6950 crossfire
Sound Card
on board
Monitor(s) Displays
Hannspree 27"
Screen Resolution
Hard Drives
Crucial RealSSD M4 256GB
XFX 850W XXX Edition Modular '80 Plus Silver'
Antec P280 Super Midi Tower Case

A:BSOD while playing games + just while in windows desktop.

Problematic Software:
Start Menu\Programs\GIGABYTE Public:Start Menu\Programs\GIGABYTE Public
Start Menu\Programs\GIGABYTE\AutoGreen Public:Start Menu\Programs\GIGABYTE\AutoGreen Public
Start Menu\Programs\GIGABYTE\UpdManager Public:Start Menu\Programs\GIGABYTE\UpdManager Public
Start Menu\Programs\MSI Afterburner MARK\Mark:Start Menu\Programs\MSI Afterburner MARK\Mark
Recommend removing your Gigabyte utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.

MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software.
It is difficult to find patterns with only one .dmp file. Please stop using CCleaner for the duration of our troubleshooting. It deletes the .dmps when it cleans the disk.
Your one crash was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.

Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - Sys... Read more

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I did a fresh install of Win 7 and continue to get blue screens wile i am trying to play games, it doesn't seem to be fussy as to which game it is, be it MW2, dragonage, crysis etc
as far as i can tell i have installed the most up to date drivers i can find for the graphics card mobo & sound card and updated DirectX

reboots offering safemode and gives me the dumpfiles on log on, stuck the .dmp and .xml docs in a .rar as the uploader wouldn't let me upload them as they were
if anyone can help it would be appreciated as i have trawled the internet with no great success.

may be a noobie idea and may just be throwing money at it but if its running out of memory for whatever reason would sticking another 4GB in solve the problem?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA8004122B40
BCP3: FFFFFA8004122FE0
BCP4: 00000000044A000C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Windows 7 x64 home
Intel Core 2 Q8200 @ 2.33
Corsair 4GB DDR2 800MHz/PC2-6400 XMS2
ATI XFX HD 4850 XXX Edition 512MB
X-Fi Ext music

A:BSOD in windows 7 x64 wilst playing games

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For the past week or so I've had my machine reboot whilst playing games installed onto my hard drive. From what I can gather it seems that it may have something to do with my Radeon HD 5900 graphics card driver.

The Blue Screen View software reports the following .sys file being the main problem...

atikmdag.sys (an AMD file)

Initially I tried to reinstall the drivers and software from AMD's website (I tried both 64bit versions - v14.4 and the new BETA v14.7) but I still got the same issue. I followed the instructions on AMD's website by uninstalling all of AMD software and drivers.

Then out of despiration I even tried following another users solution (from a diffrent forum) to the problem by copying the atikmdag.sy_ from my AMD folder on C: drive and copying it to my desktop then going to the command line and expanding the file thus changing it from atikmdag.sy_ to atikmdag.sys. Then I went to the System32 folder, renamed the atikmdag.sys to atikmdag.sys.old then copied the new atikmdag.sys from my desktop that I had just created and pasted it into the System32 folder then restarted my machine. I must have had a few atikmdag.sy_ files left over from previous installtions as I had chosen the wrong one with rether disasterous results (Windows crashed a few minutes after loading up)

I managed to undo the damage by booting up in safe mode, removing the offending file I'd added and reverted the original file extension back from sys.old to .sys again.

Although my system... Read more

A:BSOD when playing installed games on Windows 7 64-Bit

Have you tried uninstalling the driver in Control Panel and Device Manager, then running Windows Update to see what driver Windows 7 wants as the first driver-complete OS?

To improve chances enable first Automatically deliver drivers via Windows Update (Step 3). You'll want to install all Important and Optional Updates, including reboots, until there are no more since there may be patches needed to make drivers work correctly. I only avoid Bingware.

If this doesn't help then uninstall that driver and install the latest from the Alienware Support Downloads webpage for your tag number. The driver may be modded by Dell which is why the driver should always come from Updates where MS vets every driver for Win7, or the PC maker who may have modded it from the manufacturer's version.

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any reasons for that and how do i check if my gpu and ram is okay and is not causing this trouble!

A:BSOD while playing games. atikmdag.sys on windows 8

Hello Salman,

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.

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Hey guys, i have started to experience BSOD's when playing video games on my computer, there isn't a specific time frame but it surely does happen. My drivers should be up to date and i just cannot figure out what the problem is, i would really appreciate anyone's input on this matter.

A:Windows 7 BSOD while playing video games

* *
* Bugcheck Analysis *
* *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004dbb2ce, Address of the instruction which caused the bugcheck
Arg3: fffff88009362b80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
The bugcheck you are receiving is a 3b (SYSTEM_SERVICE_EXCEPTION)

The dump file is pointing to ks.sys which is a core windows file.

You can check system files easy enough with this.
SFC /SCANNOW Command - System File Checker

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Hello, I got a problem. When I playing games or using the browser I receive a lot of BSOD after I will get some BSOD in windows loading.
Like: Imageshack - et2c.jpg
Imageshack - 1fsv.jpg

A:BSOD in windows loading or playing games.

Hello, please follow this tutorial and post the results.
Windows Genuine and Activation Issue Posting Instructions

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I have upgraded my CPU from Core 2 Duo 2.6mhz, to Core 2 Quad Q9500, and I had to upgrade the BIOS for my motherboard before that
MB type: GA-EP35-DS4

Everything worked fine for that, except when I run a game, it takes it about 10 to 12 minutes before it just crash and close itself (with no any error message), currently with:
Deus Ex: HR, Starcraft 2, Minecraft
I only get the error reporter for the games (if they had one) and no useful information I can get from them
I suspected the heat issue, so I bought a new cooler, the heat now in sticking on 37, no more
but still I am having this issue

My configuration are:MB: GA-EP35-DS4
CPU Intel C2Q, Q9500
8 GB RAM (Kingston) (2gb x 4 sticks)
Nvidia GTS 450 (As GPU)
Nvidia 9500 GT (As physix)
320GB HDD WD (for system)
500 watts power supply
Now I am thinking about the power supply, but the thing is everything was OK before, and I did not face any power issues before, all the problems started after I upgraded my bios and CPU

I checked the heat status and voltage status with CPU-Z stuff, but I am not fimiliar with the correct voltage values for RAM and CPU

Any suggestions about the issue?

PS: And the windows was on my computer since Jul 2009, and I would love to keep it from that date, I would not prefer re-installation unless there is no other option)


A:Games on windows crash after CPU upgrade (With BSOD 1 time so far)

It might be a defect in the CPU
Run Prime 95 to test your CPU. Carefully the instructions in this tutorial: CPU - Stress Test with Prime95. Run 3 separate tests, one on each of the settings (Blend, Small FFTs, Large FFTs). Post back with your results.

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Hi all,

This is my first post and whilst I understand there has been similar posts on this subject, to be honest, I have not understood them and I am going through a massive PC learning curve it seems.

Ok, to the problem! I have been given a PC by my girlfriends parents. I can surf for hours without any problems but then as soon as I touch a game such as WoW or basic Mahjong on the internet, after 10mins or less the PC completely shuts its self down. No error messages, just a complete switch off.

I can restart after a min and its fine until I touch a game.

My spec is (from my computer properties)

Pentium 4 CPU , 3.4GHz, 512mb of Ram.
I have a sticker that says Nvidea gforce fx but on the device manager it says CONNECT 3D RADEON 9550
CONNECT 3D RADEON 9550 Secondary
Windows XP Home

I have read much about overheating so I downloaded Speedfan but to be honest I have no idea what it is telling me.

Please help and let me know what other details you need and where I can get them from!


A:Complete PC Shutdown when playing the most simple of games

Sounds like an overheating issue with the graphics card to be honest.
When you're surfing the net and such, you're only using 2D acceleration, which takes very little power and produces very little heat. 3D acceleration produces tons of heat and uses a lot more power.

What I would do is open up the side of the case, and take a vacuum or can of compressed air (About $5-$10 at any computer store) and blow the processor fan/heat sink and the video card fan/heat sink (The video card is the one the monitor plugs into) out with it, or vacuum as much dust out as you can.

This, of course must be done while the computer is off.

Then try again.

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please help me my monitor shutdown randomly and keyboard die also no light when playing games but my cpu still on. monitor only blinking like is in idle or standby. i just reboot the cpu when this happen. what could cause this. this start when i change my gpu from gs8400 inno to palit gt 430 1gb ddr3.

i also monitor gpu temp when got load 61C degree when last shutdown. but this morning i just play for 20 mins then it shutdown again. please sosme1 help.

my spec is
amd athlon64 x2 5200+
emaxx emx-mcp61p-avl
3gb ram
palit gt 430
western digital sata 160gb i think
lg gh22 dvd-rom
techwill P-4 500W

guys i appreciate all the help you can give.

A:Monitor shutdown when playing games dragona or etc

Your computer is a bit weak for game playing. What version of Windows are you running?

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Ok, here's the story. I am a gamer. I play some games on my computer. Not a ton, but a few.

And most of the time the games work great, no story needed here.

However, I've noticed an odd crash that happens when I play more intense games, ones that I have downloaded.
The 3 games that the crash happens when I play are Mine craft, Guild Wars 2, and Edge Of Space, a beta game. The only thing I can find in common with these games is
#1 I bought them all
#2 They all had to be downloaded
#3 The all have large over worlds

That's honestly it. Now let me tell you what the crash itself does.

First, the computer screen goes ALL black. The monitor is still on, but the monitor light says it's sleeping, and nothing I can do can wake it back up. Also, usually if there was any sound playing when the crash happened, the sound that had just played in the last few seconds will repeat on a short loop for about 4-8 seconds, before the sound stops with a dull whine.

No keys do anything, moving the mouse does nothing, turning the monitor on and off does nothing.
The only thing that will fix this Is holding down the power button and turning it back on, or just unplugging the computer itself.

I highly doubt this is a virus, as the games are all coming from pretty trustworthy websites, and I have a safe computer. Also, this crash only happens when I play these games.

Also, something that might be very important, Rune scape DOES NOT crash, or if it does it happens very rar... Read more

A:Why does my computer crash when playing games?

Hi and Welcome to TSG!

First of all, you have not told us what computer you have. This makes it very hard to provide any level of help for your situation. Please run the TSG System Information Utility and post the results back here in a reply. If your computer is a prebuilt system from a company such as Dell, HP etc please also provide us with the make and model #. If it is a Dell computer please also provide the service tag which will be located on a sticker on your computer. If you have made any changes to a prebuilt system please also list them (eg additional graphics card: added a GeForce 650 ti). For your situation we also need to know what PSU you have, please post the make, model # and wattage.

One possibility is that your computer is overheating as you suspected. There are a number of monitoring programs which will give you the temperature of various components in your computer. However, these can be unreliable. Unless its a program designed for your computer.

Another possibility is that you are overloading your computer and your power supply is insufficient. Please provide the voltages across the 3.3V, 5V and 12V rails. These can either be found in your BIOS or from monitoring software as mentioned above.

Generic Monitoring programs include SpeedFan, HWMonitor Pro, Pc-Wizard, Open Hardware Monitor, Real Temp and Core Temp.

As generic programs I recommend you use both SpeedFan and HWMonitor Pro. Attach screen shots of both programs to a reply. Attach two screen ... Read more

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