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ThinkPad T440s Fingerprint reader not recognized

Q: ThinkPad T440s Fingerprint reader not recognized

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 200
Preferred Solution: ThinkPad T440s Fingerprint reader not recognized

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RELEVANCY SCORE 88.4

My T440s' (20AQ) fingerprint reader constantly failed to be recognized by Windows 10. The system has been updated to the latest status with Windows Update and Lenovo System Update.  The LED of fingerprint reader does not blink at logon screen. Device manager cannot recognize its VID or Hardware ID. Resetting BIOS worked at beginning, but no longer work today. Separately resetting fingerprint reader in BIOS prompt "No Fingerprint reader attached" message. Does anyone have similar issue? I know I'm not alone.

























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RELEVANCY SCORE 87.6

Just recently installed a generic/ALPS T440s touchpad onto my T440s. Using the ALPS driver to get the synaptics tab to show up again in my mouse options has since killed my fingerprint reader (I believe). I would really appreciate a solution, besides getting a genuine T450 touchpad. Thank you!

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RELEVANCY SCORE 87.6

My T440s' (20AQ) fingerprint reader constantly failed to be recognized by Windows 10. The system has been updated to the latest status with Windows Update and Lenovo System Update.  The LED of fingerprint reader does not blink at logon screen. Device manager cannot recognize its VID or Hardware ID. Resetting BIOS worked at beginning, but no longer work today. Separately resetting fingerprint reader in BIOS prompt "No Fingerprint reader attached" message. In addition, I was trying to get a support ticket, but lenovo.com said my serial number is invalid. I have double checked the serial number in BIOS/Lenovo solution center and sticker. They are all the same. Does anyone have similar issue? I know I'm not alone.

























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RELEVANCY SCORE 77.6

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 76.8

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

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RELEVANCY SCORE 76.8

Hi all, I have a Thinkpad  X1 Yoga 3rd Gen. WIndows Hello works fine with the camera, but I do not see any settings in the Windows Hello Settings app for configuring the Fingerprint reader. The device has a fingerprint reader. I am sure the fngerprint reader worked fine when I purchased the device. I performed a full device reset as I was having issues with battery performance (now cured), but the fingerprint option is still not available. Any thoughts?  

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RELEVANCY SCORE 76.8

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 76.8

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 76

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 76

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 76

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 76

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 76

I have bought a refurbished L470 thinkpad and i configurated the fignerprint reader with several fingers and it rarely works when i tried it. I have deleted the fingerprints and reconfigurated them but it's the same thing. I've searched for a solution in the manual but they only advise to clean it with a soft cloth which it doesn't work. Should i be contacting the warranty service?

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RELEVANCY SCORE 76

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 76

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 76

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-... etc.).I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):No fingerprint reader is attached. I think it is a hardware issue. Any idea? 

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RELEVANCY SCORE 75.2

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 75.2

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 75.2

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 74.4

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?













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A:Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

Try this:
1.  reboot and then press F1 at "Lenovo" logo to enter BIOS setup
2.  Change to "Security" menu
3.  change to "Fingerprint" item
4.  Choose the option for "Reset Fingerprint Data" - what happens?
5.  Press F10 to save and exit
6.  Try to enroll fingers again - what happens?
 

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RELEVANCY SCORE 74.4

Hey guys (and girls) I have a Thinkpad L580 without fingerprint reader and want to upgrade it. Unfortunally I cant find any FRU so far for the assembly with Fingerprint. Any suggestions on where I can find it? Greetings from Germany

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RELEVANCY SCORE 73.6

Hey guys and gals, The sensor had been hit or miss from day one, when it worked it would sometimes take 3 presses before registering correctly. I've been using these kinds of sensors for years on my phones so I was suprised at how much effort it took to get it to work. It often wasn't avaliable to me when the laptop came out of sleep mode, or if the screen had been locked.  One day last month it stopped working completely. It isn't being detected at all in the device manager, unless it's under a differnt name now. I tried restoring from factory and seeing if I could get it back. After running all the Windows, driver, and firmware updates, it's still not present in the device manager. I went in the BIOS and checked to see that the fingerprint sensor was enabled. It was, and then I tried to delete any fingerprint data, but there wasn't any. So I'm wondering, has anyone else has had a similar issue and if there's a way I can fix this without having to RMA my otherwise kickass laptop?  Maybe the senseor is loose? Should I open her up and make sure everything's tight? I haven't unbuckled any of her fasteners yet, but if it could save me a month of being computerless while she's in the shop, I'll gladly try it.   Cheers

A:Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Mine always works.  I haven't seen this issue.  Look in the event viewer and see if there is a message

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RELEVANCY SCORE 69.2

I have a T460s on a fresh install of Win10. I just bought an external USB fingerprint reader https://www.amazon.com/Fingerprint-PQI-Matching-Biometric-Security/dp/B06XG4MHFJ/ref=sr_1_3?ie=UTF8&....My hope was that when my laptop was docked (on a ThinkPad Pro dock), I could plug it into a USB port on my external keyboard and login using it. For the time being, I'm just trying to get it working with the laptop undocked (i.e. forget about external keyboards, USB hubs etc.). Starting from scratch (i.e. fingerprints cleared in both Windows and the BIOS, and the external USB NOT plugged in), I setup the internal fingerprint reader, add prints, and am able login with no problem. When I plug in the external reader, drivers install just fine.  I enrolled a different finger, and was able to login just fine. However, when I unplug the external USB reader, I am never able to get the internal reader working again.  With the external unplugged and after a full restart, the internal will still not let me log in: the fingerprint option doesn?t even show up at the Windows login screen. The only way I can get the internal working again is by plugging the external in again (so that it appears in Device Manager), uninstalling both fingerprint devices (just uninstalling the external USB does not work), restarting the computer, and reenrolling my fingerprint using the internal. I know there is an option in the BIOS to just use the internal re... Read more

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RELEVANCY SCORE 66.4

Hi,I have a Thinkpad P50 equiped with a fingerprint reader.Worked perfectly well for months, but suddently stopped working.I verified/updated drivers, but this was not the problem.I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)Please HELPThank you!!

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RELEVANCY SCORE 64

 fingerprint reader doesnot permit enrollment for built in adminsitrator account in windows 7Please help me how to acces the fingerprint reader feature with administrator account.

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RELEVANCY SCORE 63.6

Good day,
Got my new and shiny E7470, but there is some trouble in paradise.
Is there a way to improve fingerprint reader? This thing is complete <profanity>. Half of the time it does not recognize the finger and when it recognized, it just takes too long. Updated all drivers and software to the latest, as per dell support suggestion. Still <profanity> :D My old Vostro 3350 FP reader works better in any case.
And the second question is, can the nfc read tags? Installed a couple of programs from windows store, but they do not show the tags info. When the sound is on and I place a tag on the reader, there is chime and that is all. Device manager shows, that device is active and working without problems.
NFC card should be Mifare Plus.

A:How to improve fingerprint reader and can the nfc reader read tags? e7470

Received my E7470 few days ago same exact problem. Go to Dell Support website download and reinstall the Chipset Drivers 10.1.1.9 ,A01
Seems there is problem after updating the ControlVault driver. This fixed my issue.

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RELEVANCY SCORE 63.2

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 62.8

After the update of Window 10 Hello to version 1809 that update unable my fingerprint reader and the pen reader. How can I fix this? 

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RELEVANCY SCORE 58

I have an old Thinkpad T440s that I have forgotten its password so I had to format it completely. Now I guess I have lost windows 7 pro key as well as all drivers. Unfortunately, I don?t have recovery CD. is there a solution to restore windows 7 key and drivers? 

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RELEVANCY SCORE 58

Hi, I am using T440s from last two years. From last couple of days my T440s fan making loud noise and I am not sure what was the problem. I need the solution or any technical support for this problem and laptop is out of warrenty. Please suggest.

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RELEVANCY SCORE 58

First off, I am an Electronics Technician by trade.  I have 25 years of experience with all kinds of electronics.  This one has me scratching my head.  This all  started because I had an issue with my touchpad so I changed it out.  During the process I removed all power including, power cord, external battery and internal battery.  Replaced the mouse pad and put everything back together.  When I went to power it up I got no response.  Here are the things I have tried. 1. Hold the power button for a minute.  Tap it 10 times then hold anothe minute.2. Remove all batteries and press the power button for 1 minute.3. Remove all batteries and the RAM module and press the power button.4. Press the reset button through the cover on the back of the machine.   5. Lastly I disconnected the CMOS batter along with all other power.  The last step actually let me me boot up my machine and everything was working like normal.  I was happy I had fixed the problem, but I didn't.  Once I shut down the machine it still will not power back up.  I have to disconnect the CMOS battery again in order for me to powe up the machine.  Once the machine comes back I updated the BIOS to the latest version and that didn't help either.  I am stumped!  Any advice that anyone can give me is greatly appreciated.  

A:Thinkpad T440s won't power up

 It sounds like the power button.  Make sure the little cable is inserted all the way and is straight.  Also, the little board with the actual button might not be mounted correctly.

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RELEVANCY SCORE 58

My thinkpad t440s has for some time been a problem with the fan, this does not work properly, makes a noise and stops, the fan is started and stops at repeated times and does so at any timeI do not know very well the reason for this, but it happened after one night I let it run and the next day this just happenedI would appreciate it if you could help me

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RELEVANCY SCORE 58

Is there a digitizer pen that works with the ThinkPad T440s?

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RELEVANCY SCORE 58

Hi there! My T440s came with no backlit keyboard.The keyboard is now old with buttons not working properly, and I was considering replacement.Can I replace the old keyboard with a backlit one? Thank you in advance for your help! Best, Francesco

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RELEVANCY SCORE 57.6

Everything was working perfectly fine on my T440s with Windows 10 Pro, I am not sure what caused the issue, May be a driver upgrade touchpad is no more working. I suspect that it's not a hardware issue because button clicks works and scrolling in web pages works. The Driver version which I do have currently installed is 19.0.17.115 from Synaptics.  If I open the mouse properties I can change settings for TrackPoint but TrackPad options are grayed out. Can't make any changes.  I tried different drivers from Lenovo, Reinstalled Windows 10, Tried Resetting Windows 10 and Reinstalled drivers but nothing works. I would like to hear from any T440s owners which version of driver they use and if everything is well with Windows 10. I am thinking of making some modifications in the registry to get it back to work.  Any help ?? Thanks in advance!!

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RELEVANCY SCORE 57.6

after formating ssd to gpt on my thinkpad t440s it will not boot into the ssd. i have tryed to use uefi only and csm support on and off.

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RELEVANCY SCORE 57.6

I contacted ABSOLUTE to disable the computrace service, then I got an reply as follows." Hello Alex, I am showing Computrace has been disabled from the device, please contact Lenovo to have the BIOS option reset. Let me know if you need anything else. Regards,Cornelio Najera Technical Support  " I want to know what to do next.

A:ThinkPad T440s: how to disable Computrace?

Welcome to the forum!
 
You need to enter in the BIOS by pressing F1 when booting. Then under the "Security" menu follow these options:
 

Then press F10 to save and reboot.
 
I hope this instructions help.
 
Regards
 
-

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RELEVANCY SCORE 57.6

Hi all, i've upgraded my T440s with a touch screen, but it is not recognized bij the laptop. Is there a driver i need to install? What do i have to do so that the screen will appear under HID-parts?Just to be fully clear: my t440s didn't had a touchscreen, but i had it upgraded (hardware) with an original part.thanks in advance 

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RELEVANCY SCORE 57.6

i've got a T440s that was upgraded to windows 10 about 6 months ago. after installing a new brother printer yesterday, the machine won't boot any more; it just goes directly to automatic repair, then diagnostics, neither of which help. i tried several system restore points, but sr always fails telling me it can't copy the registry. i ran the lenovo hardware diagnostics which fails in the targeted read test of the hard drive with bad sectors. i am backing up all the data (which is on the solid-state drive ?) manually from the cli prompt (that still works) before i do anything else. next planned step is to run the bad sectors tool). i'm wondering if the bad sectors are where the registry (or its backup) is stored, and if so, then will "fixing" the bad sectors destroy the registry to the point where i need to do a refresh. this is the first time i've dealt with a system with a hybrid drive (ssd for start-up & os, hd for storage. since it was originally a windows 8.1 machine will running the refresh put back windows 10, and if so, will it know where to write the refreshed os files to the ssd and hd? all suggestions appreciated.

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RELEVANCY SCORE 57.6

Hi, I have a Lenovo T440s and just purchased a Samsung EVO 860 1 TB SSD SN S3Z8NB0M108662P MZ-76E1T0. (2.5, not M2)I was planning to replace the current SD. I am using a USB/SATA cable that works with other drives to make a copy of the old drive.The computer bios/device manager does not recognize the drive! The cable works with other drives.  Any advice?Thanks, Thomas.  T440s Laptop (ThinkPad), Machine Type Model: 20AQCTO1WWOperating System Windows 10 (64-bit) (Just updated all the latest patches and drivers.)EVO 860 Sata 6 GB/s V-NAND SSD 

A:Lenovo T440s ThinkPad does not recognize EVO 860 1 TB SSD

That the cable is working with other drives is no guarantee, I would shut down the computer, insert the ssd and connect your old drive to the cable for duplication. If that works, the cable is too old for the ssd.

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RELEVANCY SCORE 57.6

Hi,I recently bought a Thinkpad T440s under windows 10, and I saw that my screen support tactile function that doesn't work. See the picture attached.Please if you have any idea to get the touch screen work help me. Thank you. 

























Sans titre.png ?95 KB

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RELEVANCY SCORE 57.6

Hello,  I newly bought a Thinkpad 68+ (6 cell, 72Wh) battery for my Thinkpad T440s (i7, 12gb ram), but noticed that after only 4 cycles, its maximum charge capacity dropped from 71.1Wh originally to 66.07Wh both through Windows 10's Battery Report and Lenovo Vantage.. The voltage also got higher ; it went from 11,2V to 12,96V... Should I consider my new battery as faulty ? Or is it considered "'normal" to lose basically 9% of the original capacity after 1 week and a half and 4 cycles...?I use my computer quite lightly, doing mostly office and Chrome browsing. Thank you, and all of you have an excellent day

A:ThinkPad T440s, new battery, low capacity

I would not be happy with this performance. I would take it up with the vendor. Did you buy this from Lenovo?I would have expected better from Lenovo, unfortunately some other suppliers are less reliable.

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RELEVANCY SCORE 56.8

I have recently purchased a 29" ultrawide LG monitor, with a 21:9 aspect ratio. When I plug it in, it recommends a 2560x1080 screen resolution. I was disappointed as the display settings on my thinkpad only go up to a 1960x1080 resolution.  Is there any way to achieve the correct resolution? I am currently connecting to the monitor using the dual DVI-D cable that came with the monitor.  I am wondering if there is a driver update that will support this, or a change in connection method? Thank you To update:  I am now connected via an HDMI/Display port cable instead of the DVI cable. This has not given me the option to increase my screen resolution in my display settings.  













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A:Connecting Thinkpad T440s to a 21:9 (29" ultrawide) monitor

FYI - After much research and consultation I have fixed it. Turns out I needed to update my Intel HD Graphics Driver to the latest version which supports a 2560x1080 resolution. I also purchased the HDMI/Display port cable which didn't solve the problem but probably helps with quality.

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