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XP Black SAFE MODE Screen Freeze

Q: XP Black SAFE MODE Screen Freeze

I booted up my computer 3 days ago and logged in under my user name, and there were no desktop icons or taskbar, so I restarted my computer and tried every user, still nothing. I went to msconfig to restore it to a earlier point, and when it restarted I went to my user name, and still nothing so I went to msconfig again and booted it up in safe mode, when it restarted, right before the user names screen came up, a black screen with "SAFE MODE" in all four corners pops up for about 3 or 4 seconds, then the user name screen comes up with the ADMIN and the rest of the user names, it doesn't matter what name I log in as it always goes to the same black Safe Mode screen as before but it will freeze there forever. So I had to manually shut it down. When it restarted I hit F8 to get it out of safe mode and chose restart computer normally, then when it restarts the same exact thing thing happens. I've tried every option at the F8 selection screen. So I put in a cd with Mepis Linux on it that my cousin gave me, but I didn't install it I have been running it off the disk. And I have no clue what to do next.

My Specs are: AMD Athlon 2.0 ghz
Windows XP Home Edition (Service Pack 2)
512 MB DDR
150 GB Hard Drive
ATI Radeon 9600

-Does anybody know how to do a system restore in Mepis Linux without reformatting the whole computer

RELEVANCY SCORE 200
Preferred Solution: XP Black SAFE MODE Screen Freeze

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: XP Black SAFE MODE Screen Freeze

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RELEVANCY SCORE 81.2

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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RELEVANCY SCORE 79.2

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day
John

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RELEVANCY SCORE 77.6

Very similar to the following problem but i do not have a raid, and it seems that this PC has a raid and i don't, plus it was never really determined what the actual solution was.

http://forums.techguy.org/windows-nt-2000-xp/596146-solved-windows-cant-boot-black.html
The basics: XP Professional Boot up screen, right before the windows loading screen, or direct after the F8 Menu if you hit "Start Windows Normally..." it will just lock up, no HDD activity, blank screen. now BSOD, nothing.

All 3 safe mods work fine.

Ran chkdsk /r in recovery.
Ran proper fixboot procedure.

Went into safe mode and checked the event viewer.

The only concerning message i got was: The following boot-start or system-start driver(s) failed to load:
AmdK8
Fips
nod32drv

Formatting really isnt an issue since i can back up anything i need through safe mode. However its just the fact that the Windows gremlin has struck me again and i must defeat it once more.

I highly doubt this is a hardware issue as it is more of a driver/software issue.

Anymore information for me, or from me that you need, i would be extremely happy.
Thanks for your time.
 

A:Blank Screen Freeze Up before Splash screen. Safe mode works.

Before I say the hard drive is dying, you need to try the XP repair as you have done most else you can already:
http://www.michaelstevenstech.com/XPrepairinstall.htm
 

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RELEVANCY SCORE 77.2

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
 
Running Windows 7 64
 
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 
 
 

A:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

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RELEVANCY SCORE 77.2

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

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RELEVANCY SCORE 77.2

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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RELEVANCY SCORE 77.2

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.

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RELEVANCY SCORE 76.8

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
 
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
 
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
 
But it stlil boots to a black screen 
 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
 
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 76.8

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,

 

You?re having a problem with the computer going to a black screen.

 

First test the hardware.


Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.
 

If this is windows 7 and the startup test pass.


Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.
 

This will take the system back to when everything was working correctly.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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RELEVANCY SCORE 76.8

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

A:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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RELEVANCY SCORE 76.4

Strangely, my computer booted just fine last night. My sister checked her Hotmail, and chatted on MSN for a short while. I turned it on this afternoon and it hangs at the Windows XP logo screen. The blue bar in the loading box is still moving, but windows never gets any further. Safe mode works OK. AVG scan shows no infection. I restored my Master Boot Record just in case, but it still won't boot.

I have service pack 2.

Any help would be much appreciated. Thank you.
 

A:Win XP freeze at logo screen, safe mode works.

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RELEVANCY SCORE 76.4

I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

A:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

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RELEVANCY SCORE 76

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.


I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

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RELEVANCY SCORE 74.8

Ok to start I am running 32 bit Vista OS.

Last night I was playing a video game called Heroes of Newerth, in the middle of a game I began to experience frame freezing like I never had before. Upon completion of the game I closed the program to find that everything was locking up outside of the game as well along with black splotches in my desktop background. Getting impatient i manually shutoff my computer and turned it back on. At this point my woes began. Since discovering it won't boot in any form of safe mode and the last driver to load is the crcdisk.sys I am at a loss for what to do.

I tried to download a vista installation disc and run a repair from there but the white bar loads from the disc than it goes to the windows loading screen (with the green bar) for a few seconds than the screen goes black.

I looked in my bios to see if it was trying to load in an improper boot order or any such thing. I ran a memory test and everything checked out. During my diagnostics it started giving me floppy disk load errors but I do not have a floppy disk, I resolved this by disabling the floppy detection system in the bios (for some reason it turned on). Any help would be appreciated. I would like to think my computer is still useable/salvageable. I am willing to do a complete system restore if I can figure out how.

It is possible that there is an error in my installation disc, I burned it to a spare cd I had lying around and am not positive if I need a dvd or if it can b... Read more

A:Windows freeze at Loading Screen Green Bar and crcdisk.sys in safe mode.

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RELEVANCY SCORE 74.4

---------------------------------------------------------------
Windows XP Pro SP2
ASUS M2N-SLI Deluxe
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
---------------------------------------------------------------
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

A:Safe mode black screen ):-S

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RELEVANCY SCORE 74.4

My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.
 

A:Black Screen, no safe mode

What is the make of hard drive you have?
 

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RELEVANCY SCORE 74.4

Hi,

in msconfig I made the pc to boost in safe mode every time. But when i boost my pc, the monitor is completely black all the time. I hear the fan start running, but the monitor is black from the start. No motherboard logos, no bios, nothing.

I think it might be a problem with safe mode communicating with my monitor or graphics card. My friend suggested my motherboard somehow fried.

Appreciate any help, thanks!

p.s. I'm running on Windows 7, Nvidia GTX970 (or similar)
 

A:Black screen in safe mode

Hi and welcome to TSG.

Can you provide more information about the PC itself .. make and model for example?
If it is a self / customer build, what is the make and model of the motherboard, CPU, ram, graphics card, hard drives, power supply etc?

I assume everything was working OK until you made the change to the config file?

If you are not getting any display, not even seeing any boot / BIOS info then I would suspect a hardware issue as no drivers are loaded until Windows loads.
 

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RELEVANCY SCORE 74.4

Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

A:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

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RELEVANCY SCORE 74.4

I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

A:Black Screen/No Safe Mode

Welcome
I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

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RELEVANCY SCORE 74.4

Hey

Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?
 

A:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.
 

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RELEVANCY SCORE 74.4

I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.
 

A:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.
 

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RELEVANCY SCORE 74.4

Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few times...so I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

A:Now at black screen in safe mode

any ideas?

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RELEVANCY SCORE 74.4

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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RELEVANCY SCORE 74.4

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT http://www.evga.com/articles/378.asp

I also upgraded my PSU to an Enermax Pro 82+ 525w. http://www.directron.com/epr525awt.html

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA http://h10025.www1.hp.com/ewfrf/wc/d...name=c00748726

I mainly use my computer for gaming, after my first video card died i was sent a beefier card http://reviews.cnet.com/graphics-car...?tag=mncol;lst after that my PC was no longer under warranty so I had to buy my next cards my self.


My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

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RELEVANCY SCORE 74.4

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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RELEVANCY SCORE 74

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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RELEVANCY SCORE 74

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.

Help!!!!
 

A:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\appPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!
 

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RELEVANCY SCORE 74

Hello,
After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

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RELEVANCY SCORE 73.6

Hey guys, I got Windows XP Running, it suddenly crashes and restarts. restarting like usual etc etc, but then before it even gets to the big windows xp logo screen, it just has a black screen with the little white thing flashing where you usually type (like in ms dos) but I cant type anything.

So I restarted again, but no luck. I tried to force a safe mode by turning it off and on and but no luck.

Pressed the f8 key in various ways, sometimes early, sometimes late, in between etc, but all I would get would be is a blue screen with "Please select boot device" with the names of my hard drives (I think), the floppy drive, and the dvd drive.

But when I select any one of those, it just goes to the black screen again. Im confused.

I even tried to press f8 after selecting an option but nothing came of it.

Any ideas?

I'm thinking of doing a Recovery Console or whatever, but is that too complex for someone like me?

A:Safe Mode/ Black screen problem.

Power on your computer and look for instructions on your screen that say *Press F2, Delete, F10 (or whatever) to enter Setup*. Go into Setup and look for your Boot Order. Make sure your hard drive is selected as the first boot device. Save & Exit.

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RELEVANCY SCORE 73.6

My laptop seems to hang after the login screen, the screen either goes completely black or sometimes shows the desktop picture and an empty taskbar, but I am unable to do anything such as task manager. Leaving the system running for 10-15 minutes after trying ctrl-alt-del will bring up some error message, but I forget what it said, I'll try to get it again.

I can get into Safe Mode just fine, and ran the SF Diagnostic Tool from there, I have attached the files it created as requested. The laptop hung on me on shutdown before this issue started and after waiting for 30 minutes for it to try to shut down normally it wasn't responding so I had to power it down. I'm thinking that might've fudged something up but I'm unsure if there were any windows updates queued at the time or not.

I'm really unsure what to do at this point, there aren't any System Restore points, I didn't remember turning it off but I must have at some point.

A:Black screen after login, Safe mode OK

Does a clean boot start succesfully?
Troubleshoot Application Conflicts by Performing a Clean Startup
if so... turn your restore points on.

Post results

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RELEVANCY SCORE 73.6

I am experiencing the black screen issues with my new windows 7 lenovo laptop. when it starts normally, I can get to my user logon screen but when I select a profile the computer takes a moment to load through the welcome... part and then just a faint light blue screen with cursor. In normal mode I have a cursor but no button or keyboard functionality whatsoever. I can boot the computer into safe mode with full safe mode functionality.
I have spent literally 3 days working on the issue. I have tried everything I can to this point. Re-installing my graphics driver, disabling it all together and trying a new boot, same result. I've deleted all user accounts and created new ones (as I said this laptop was brand new so I don't have a lot of personal data on it, none anymore) as well as checked my winlogon/ shell to verify explorer.exe. System restore and Boot repair are also not working to help the issue at all. Please I need help, my girlfriend needs to use the laptop for school so I have to get it running quickly and cheaply.

A:Black screen, safe mode, no networking

Hi gagnrad ,Welcome to the forums, As the laptop is brand new so still under warranty I personnally would return it to the retailer and let them sort it out for you

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RELEVANCY SCORE 73.6

Okay, I've had my computer for two years, and over the years there have been minor problems, but nothing I couldn't work out how to fix within a couple of days, but for the past month or so my computer kept randomly shutting itself down, then a few days ago it when I tried to log in in normal mode the screen went black before the log in screen came up, although the noise to log in still came, and everything else seemed to be working fine. there's nothing wrong with the monitor or the connection, as in safe mode everything works fine, it makes one long beep, then two short beeps when i first turn it on, which I believe means it is a video adapter problem? I have tried replacing the ram, and nothing changed, I tried clearing out the dust, nothing changed, I tried running a virus scan all clear, I tried re setting the whole computer, and still no luck, so please, please help me? I have no idea what else to do????

A:Black Screen - Fine in Safe Mode

Please check the website of your bios provider to check the beep codes. If it is the display adapter, you may need to replace it.

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RELEVANCY SCORE 73.6

I can login but it goes to a black screen and then a window pops up saying c:\windows\system32\cmd.exe
I understand I have to remove that from my computer but I cannot get into safe mode. I hold shift and click restart and it never loads. When im on black desktop I get a pop up window wanting to open a (.js)? File but that does nothing. I cant even get ctrl alt del to come up. I tried shift alt esc. And numerous other things to no avail.. please help!
 

A:Black screen cant access safe mode

Sounds like windows has crashed. You may need to reinstall Win 8. Or if your computer or laptop has a recovery partition, Try using that.
 

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RELEVANCY SCORE 73.6

Hello, laptop model "ASUS ROG G551JW" I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it). Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load. Yours sincerely, Eligijus

A:Black screen on startup, Can't go into safe mode because have SSD

The system should be able to boot to SafeMode even if it has an SSD.
You can't use the F8 method in W8/8.1/10 - it doesn't work
Rather restart the system while holding down the Shift key - that should get you to the diagnostics screen in Windows
 
From there you can try many different things.
You could also download install media for W10 and boot from that to see if you can repair the system.
 
If it doesn't work, then we also have to wonder about the hard drive.
Please run these free diagnostics:  http://www.carrona.org/hddiag.html
 
If you can't get into Windows, then there's not much else to do short of a wipe and reinstall of Windows.
I've had black screen issues with other Asus systems (particularly the G20AJ) and the "fix" there is to delete the display adapters in Device Manager (while in Safe Mode)
That makes the system boot so you can see/use the Desktop in normal mode.

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RELEVANCY SCORE 73.6

Having a problem with my sister's XP system. It boots up fine normally, then Norton pops up a warning that trojan.vundo has been found and can't be automatically removed. Went to the Symantec site and downloaded their manual remover and followed the instructions... restore off, disconnect from the net, etc. The scanner remover runs, and does locate a few files that it says are suspicious, then pops up at the end and says that trojan.vundo has not been found. The warning message never disappears from the screen at any time. I then tried to boot the computer in safe mode to attempt the same scan/remove.

This is where my real problem occurs, the safe mode prompts all work as advertised, eventually reaching the welcome screen with a default graphics driver. I select ANY username and the system completes booting into a safe mode window, complete with the words "Safe Mode" in all four corners... and absolutely nothing else. It's a totally black screen. No icons, No start button, No nothing. The mouse navigates, but no amount of clicking or double clicking does anything. I can ctrl-alt-del and produce the task manager. I can tab between the applications, processes, networking and such, and have to eventually use the task manager to either log off, exit windows or restart the computer.

At this point, I'm more concerned about the safe mode failure than I am the trojan. I can solve that problem with one of several scanners that I've downloaded, but ... Read more

A:XP safe mode boots to a black screen

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RELEVANCY SCORE 73.6

Basically im in need of help, updated to windows 8 and all was well with it and then tried to load it up and it just loaded up black, now it seems to be the graphics card drivers that are doing it and the solution would appear to un-installing however i cant uninstall and cant boot up safe mode. please can someone help me.
Intel Core i5 2500K 3.3GHz
8GB
Nvidia GTX 560
anyone?

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RELEVANCY SCORE 73.6

A few days ago, while surfing the net, my browser close down. After, I received a Dr. Watson error message. It wouldn't go away. I turned off the computer and the next day tried booting it back up. For 3 days, rebooting gave my a black screen, a flicker, then a grey screen. The mouse arrow and hourglass are visible, but nothing else. Today, rebooting brought my to a "safe mode" like appearance, but nowhere does it state I am in safe mode. Icons are big, original desktop icons appeared (like Easy Internet Sign up). I was able to run a HJT report, but cannot connect to the internet. I ran Spybot, it found some files and am currently running SuperAntispyware. Nothing seems to be detected yet. Norton said I should try to reconnect, but clicking "repair", but it did not work. I am wondering how I can post my HJT file if I can't get it to the internet. Can I load it on a jump drive or would that just transfer any virus/spyware onto this computer?

Thank you in advance for your help and patience,
Kim
 

A:Black screen, then safe mode appearance

I wanted to add, while bumping my post, that my husband told me that the reason the screen appears to be in safe mode is because he "pressed f8" to reboot Win XP. Not sure if this info is helpful or not, but thought I'd put out there.
 

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RELEVANCY SCORE 73.6

Yesterday, my Vista computer ran its battery all the way down and experienced a forced shut-down because of it. After I plugged it into the power line and turned it back on, it seemed to load normally... until I type in my password and hit 'enter'. After that, the "welcome" screen shows a "loading" symbol for about 30 seconds, then everything is black. There isn't even a cursor. The dreaded Black Screen of Death, without even the task manager or "my computer" showing up. Nothing is on the screen.

I'm running Windows Vista version 6001, SP 1.
I have avast antivirus, set to automatically scan/update daily.
Computer = HP Pavilion 'Entertainment PC' laptop, I believe it has 3 GB ram but it might be 4GB.

I have never had the bsod on this laptop before. I purchased it almost exactly 1 year ago.

Safe mode also has the BSOD. I can run safe mode with command prompt. I can't start task manager after hitting ctrl - alt - delete. I tried running system restore with the rstrui.exe command in safe mode, and nothing comes up. I also tried the following chain of commands, as detailed here: http://www.computing.net/answers/win...in/157096.html.

type: c: (Enter)
type: cd\ (Enter)
type: copy C:\Windows\explorer.exe C:\Windows\System32\dllcache (Enter)
or
type: copy C:\Windows\System32\dllcache\explorer.exe C:\Windows (Enter)

I don't know what else to do, and I don't want to make things worse. I've searched the forums and can't find anyone else... Read more

A:No safe mode, black screen of death after log-in

BUMP, please!

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RELEVANCY SCORE 73.6

Hello,

I got a problem. I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?!

~ Netra

A:Black screen after loading safe mode

bump

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RELEVANCY SCORE 73.6

Hello,

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,
Eligijus
 

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RELEVANCY SCORE 73.6

So I'm basically computer illiterate and I'm not sure where exactly this should go because it might not be a Vista issue but (lots of rambling short) I could use some help.

My eight year old laptop is still running Vista, and recently started having this issue. After going through all the normal boot up screens and sequences, but after the login screen it opens on a black screen, but my cursor is still active. There's nothing to click on, but ctrl alt del works, and when I start the task manager it works, but shows nothing is on. However, when I boot up in safe mode everything is there. All my icons and background and stuff.

Any assistance is greatly appreciated, even if it's just telling me where this should actually go.
 

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RELEVANCY SCORE 73.6

Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.
 

A:Win 10 No Safe Mode, Login to black screen

bradcarvey said:


Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.Click to expand...

There are/were issues recently with Webroot...not saying that is the cause but I believe the simplest way to get up and going is to do an emergency boot with your backup software...(hopefully you have)
 

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RELEVANCY SCORE 73.6

Hello,

I would really appreciate some help with the following issue
I'm posting this in the driver section because I have a feeling that the problem is driver related. So: my brother is getting a black screen of death on his laptop. (And by that I mean a blank screen with just the cursor after login.) It doesn't matter how many times is the computer restarted, the desktop won't load. He installed some games prior to this and it seems that the Nvidia driver had some problems. I don't know exactly at which point did it stop working. Somehow there are no restore points whatsoever.
What did NOT fix the issue:
- Booting into safe mode. The black screen persists.
- Running chkdsk and sfc from RE. No problems found.
- Moving the Nvidia driver.
- Automatic startup fix in RE.
- Memory diagnostics in RE.
- Booting to last known working configuration.
Before doing a full backup and a repair or clean install I wanted to make sure that there are no other options.
Do you think I can try something else? Googling didn't give me any more ideas :P

Thanks in advance )

A:Black screen of death - even in safe mode

Tried a System Restore prior to Nvidia drivers yet?

Can you get to Task Manager (CTRL+ALT+DEL responsive)?

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RELEVANCY SCORE 73.6

Please help !!! I have xp on a persario f700 i tried to set up laptop to connect to a tv but it would not show screen on tv so i installed a copy of divx 7 on laptop and watched film on laptop instead. Shut down laptop next time i turned it on i get windows logo then black screen can hear pop ups on laptop but no screen.
I have tried :
1.last known config from bios still the same
2. booting vga mode still the same
3. booting from safe mode but machine freezes after a load of white writing appears on the screen.
4. booting from xp disk to reinstall still the same

It seems to me that it is set up for tv mode but when i connect to a tv vis s-video and press fn4 still no picture
what every i do i get a black screen after windows logo appears please help me i cant think of anything else its driving me mad
 

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RELEVANCY SCORE 73.6

hello, I started msconfig.exe (system configuration) the boot tab
Check "safe boot" with minimal option
reboot the computer, I see the miscrosoft logo with spinning dot for few seconds and then a black screen (no mouse, nothing)
The PC (dell M6700) was working fine up to now , I just wanted to start a sfc /scan from safe mode but now I'm stuck in safe mode with a black screen
thanks for your help



w.

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