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AVG quarantined Win32\Zperm

Q: AVG quarantined Win32\Zperm

Hello everyone. Recently AVG quarantined a file called Win32\Zperm. Should i be worried about this? Also, i noticed that when i watch a video online, it's not uncommon for the video to freeze. I than have to close the program and restart internet explorer to get it to work. I orginally started another thread with a Rkill log and was kindly directed, to the proper procedure of starting a thread.

This is the original post: http://www.bleepingcomputer.com/forums/topic480398.html/page__pid__2937102#entry2937102

Here is the DDS log:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16448
Run by Elan at 21:23:28 on 2013-01-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.3999.1711 [GMT -4:00]
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\AVG\AVG2012\avgfws.exe
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgemca.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe
C:\Program Files\Realtek\RtVOsd\RtVOsd.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT2786678
uURLSearchHooks: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\prxtbuTor.dll
mURLSearchHooks: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\prxtbuTor.dll
BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\\AVG Secure Search_toolbar.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\prxtbuTor.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: uTorrentBar Toolbar: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - C:\Program Files (x86)\uTorrentBar\prxtbuTor.dll
TB: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\prxtbuTor.dll
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\\AVG Secure Search_toolbar.dll
uRun: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [DAEMON Tools Pro Agent] "C:\Program Files (x86)\DAEMON Tools Pro\DTAgent.exe" -autorun
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
mRun: [ROC_roc_ssl_v12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_ssl_v12.exe" / /PROMPT /CMPID=roc_ssl_v12
mRun: [ROC_ROC_JULY_P1] "C:\Program Files (x86)\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
StartupFolder: C:\Users\Elan\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ctfmon.lnk - C:\ProgramData\lsass.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer =
TCP: Interfaces\{E0126415-7A52-4A6D-9CD0-BEAF81C222E4} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\13.2.0\ViProtocol.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden
x64-Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
============= SERVICES / DRIVERS ===============
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-4-19 28480]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-1-31 36944]
R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2011-5-23 48992]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-7-26 291680]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2011-12-23 47696]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-8-24 384352]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-8-24 30568]
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;C:\Windows\System32\drivers\dtsoftbus01.sys [2012-5-9 283200]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-10-13 98208]
R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2012\avgfws.exe [2012-6-13 2321560]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe [2012-8-13 5167736]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2012-2-14 193288]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-6-18 103992]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-9 26680]
R2 RtVOsdService;RtVOsdService Installer;C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe [2010-4-19 315392]
R2 vToolbarUpdater13.2.0;vToolbarUpdater13.2.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe [2012-11-8 711112]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2011-12-23 124496]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\System32\drivers\avgidsfiltera.sys [2011-12-23 29776]
R3 bdfm;bdfm;C:\Windows\System32\drivers\bdfm.sys [2009-4-15 154632]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-10-13 347680]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\System32\drivers\rtl8192se.sys [2010-10-13 1093152]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TrojanKillerDriver;GridinSoft Trojan Killer Driver;C:\Windows\System32\drivers\gtkdrv.sys [2012-1-4 16640]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-1-14 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-1-14 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
=============== Created Last 30 ================
==================== Find3M ====================
2013-01-02 06:17:05 81984 ----a-w- C:\Windows\System32\bdod.bin
2012-12-12 00:15:38 73656 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-12-12 00:15:38 697272 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-11-08 17:05:13 30568 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2012-10-18 19:11:01 44544 ----a-w- C:\ProgramData\lsass.exe
============= FINISH: 21:25:07.32 ===============

Preferred Solution: AVG quarantined Win32\Zperm

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: AVG quarantined Win32\Zperm

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.-Security Check-Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.-AdwCleaner-Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete.Confirm each time with Ok.Your computer will be rebooted automatically. A text file will open after the restart.Please post the content of that logfile with your next answer.You can find the logfile at C:\AdwCleaner[S1].txt as well.--RogueKiller-- Download & SAVE to your Desktop RogueKiller or from here
Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start. Wait until Prescan has finished ... Then Click on "Scan" button Wait until the Status box shows "Scan Finished"click on "delete" Wait until the Status box shows "Deleting Finished" Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+Gringo

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I have had an internet connectivity problem for about a week now. First off, my internet connection randomly disconnects, goes silent for 5-10 seconds every few minutes, and then reconnects. Secondly, and I don't know if this is related, but I have two active connections now, which I never noticed before. My first connection is to my wireless router, and other than the aforementioned problems it behaves normally. My second connection is to Network 3, which I don't remember ever having and cannot control; it acts kind of like a hard line connection from a router in that I can't turn it off, but has no network access and serves no known purpose - I have no wired connection.
I ran AVG free, which detected win32/zperm, quaranteened it and removed it. I ran it again and it found it again. I then ran Ad-Aware which found and removed it several more times. Then I ran AdwCleaner, Junkware Removal Tool and finally ComboFix. The problem seemed to go away for about two days, then the internet connectivity issues returned, and now AVG nor Adaware can seem to find win32/zperm, but the problem persists.


Hello having run ComboFix on your own we will need to see that log to determine what it removed. Please repost here ....Virus, Trojan, Spyware, and Malware Removal Logs. Include your above info and the CF log.

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I ve been wrestling with the removal of the win32/Zperm virus and came across the posting from Gabrielrock nov12 2013 that seems to be a similar problem to mine. see http://www.bleepingcomputer.com/forum/t/513821/infected-with-win32/zperm
As with above, Ad-Aware detects the win32/Zperm virus and appears to deal with it only for it to re-instates itself in a windows/temp/file. Please advise how I can get rid of it.
I am operating on windows Vista and being relatively PC niave would appreciate guidance.
Many Thanks

A:Infected with win32/Zperm

Hello DaidaftI'm Seedy21 and I will be helping you with your issues.Please note the following information about the malware forum:From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by mePlease do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.Please reply within 48 hours, if you are going to be away for longer please let us know or the topic will be closed for been inactiveIf you are using Cracked or Illegal software your thread will be closedLastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close.Note:There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.If you are unsure what you're system bit type is..... click Here for help.For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.Double-click the downloaded icon to run the tool.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it also makes another log (Addition.txt).... Read more

Read other 21 answers

I have a pretty similar problem like another user, but decided to post here, because I am not sure if the same fix applies to me (his thread was: http://www.bleepingcomputer.com/forums/t/480470/avg-quarantined-win32zperm/)
My problem is same or similar. I have an AVG and ad-aware. Whenever I scan with AVG alone (even in safe mode), it doesn't  find anything, but whenever I scan with ad-aware, my AVG finds win32/zperm, detects it as a virus and quarantines it. However, each time I scan, each time I find it there, so it keeps on being there. The file, which gets quarantined is in C:\Windows\Temp\(folder with many numbers, which every time are different)\(folder tmp with more numbers)\(tmp with more numbers). 
I am not sure if it's a false positive or not, but I'd rather hear the opinion of professionals. Another thing is that my videos online also freeze from time to time. Maybe this might be the cause... Issue started just a few days ago.
My DDS log:
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.45.2
Run by home-pc at 17:51:08 on 2013-11-12
Microsoft Windows 7 Ultimate   6.1.7601.1.1257.370.1033.18.16259.14133 [GMT 0:00]
AV: AVG AntiVirus 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D56... Read more

A:Infected with Win32/Zperm

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number). Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifica... Read more

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ComboFix 14-08-19.01 - repeat 08/20/2014  21:24:48.2.8 - x64
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.32719.29329 [GMT -5:00]
Running from: c:\users\repeat\Downloads\ComboFix.exe
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
(((((((((((((((((((((((((   Files Created from 2014-07-21 to 2014-08-21  )))))))))))))))))))))))))))))))
2014-08-21 02:28 . 2014-08-21 02:28    --------    d-----w-    c:\users\Default\AppData\Local\temp
2014-08-18 03:37 . 2014-08-18 03:37    --------    d-----w-    c:\program files\Common Files\Lavasoft
2014-08-17 00:29 . 2014-08-17 00:29    --------    d-sh--w-    c:\users\repeat\AppData\Local\EmieUserList
2014-08-17 00:29 . 2014-08-17 00:29    --------    d-sh--w-    c:\users\repeat\AppData\Local\EmieSiteList
2014-08-16 23:55 . 2014-08-1... Read more

A:win32/zperm Combofix Log

ComboFix 14-08-15.01 - repeat 08/16/2014  18:36:07.1.8 - x64
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.32719.29682 [GMT -5:00]
Running from: c:\users\repeat\Downloads\ComboFix.exe
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
AV: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
(((((((((((((((((((((((((   Files Created from 2014-07-16 to 2014-08-16  )))))))))))))))))))))))))))))))
2014-08-16 23:39 . 2014-08-16 23:39    --------    d-----w-    c:\users\Default\AppData\Local\temp
2014-08-16 23:30 . 2014-08-16 23:30    --------    d-----w-    c:\windows\ERUNT
2014-08-16 23:28 . 2010-08-30 13:34    536576    ----a-w-    c:\windows\SysWow64\sqlite3.dll
2014-08-16 23:15 . 2014-08-16 2... Read more

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My AVG anti virus has been periodically flagging with a 'threat' called win32/zperm. It appears to be in C:\Windows\temp\ I always click remove it and it says its successful but periodically it returns.

I also have the issue of various popups while browsing the internet in Firefox (Its the only browser I use). Anything from this computer has been locked due to suspicious activity call this number to reactivate to various random popups.

Before coming here I've tried updating + running in safe mode AVG Anti Virus. Malware bytes, Spybot S&D and Adaware. They either don't find a threat or one of them find 'tracking cookies' which it removes but doesn't fix the problem.

I ran DDS and attached the two required text files. I've moved since I purchased this computers so I'm not entirely sure where my Window's disk is. I'm on Windows 10 Home 64bit if it matters. Any help would be appreciated, thanks.

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My AVG anti virus has been periodically flagging with a 'threat' called win32/zperm. It appears to be in C:\Windows\temp\ I always click remove it and it says its successful but periodically it returns.

I also have the issue of various popups while browsing the internet in Firefox (Its the only browser I use). Anything from this computer has been locked due to suspicious activity call this number to reactivate to various random popups.

Before coming here I've tried updating + running in safe mode AVG Anti Virus. Malware bytes, Spybot S&D and Adaware. They either don't find a threat or one of them find 'tracking cookies' which it removes but doesn't fix the problem.

I ran DDS and attached the two required text files. I've moved since I purchased this computers so I'm not entirely sure where my Window's disk is. I'm on Windows 10 Home 64bit if it matters. Any help would be appreciated, thanks.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.14393.0 BrowserJavaVersion: 11.91.2
Run by Nicholas at 12:28:54 on 2016-12-22
Microsoft Windows 10 Home 10.0.14393.0.1252.1.1033.18.8102.2929 [GMT -6:00]
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: AVG AntiVirus Free Edition *Enabled/Updated* {4D41356F-32AD-7C42-C820-63775EE4F413}
SP: Spybot - Search and Destroy *Enabled/Outdated* {A16C3F68-9280-E053-1818-342707FECF4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG ... Read more

A:Win32/Zperm virus & popups.

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please download AdwCleaner from here and save it to your desktop.Run AdwCleaner and select Scan
Once the Scan is done, select Clean
Once done it will ask to reboot, please allow the reboot.
On reboot, a log will be produced. It can also be found at C:\AdwCleaner\AdwCleaner[C#].txt
Please copy/paste the contents of the log in your next reply.

Please download Farbar Recovery Scan Tool and save it to your desktop.Double-click FRST64 to run it. When the tool opens click Yes to the disclaimer.
Make sure the Addition.txt button is ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
It also makes another log (Addition.txt). Please attach it to your reply.

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I have both AVG and Ad-Aware installed (Ad-Aware is in compatibility mode so the real-time protection is off). AVG resident shield keeps reporting that Win32/Zperm has been found in the temp folder and this is due to the Ad-Aware Service. I choose the action to remove it, which it says is successful but then it reports the same thing again a little while later. An actual scan by AVG does not find anything, neither does a scan by Ad-Aware.
AVG resident shield report: Virus found Win32/Zperm, c:\Windows\Temp\... (actual folder and file changes every time)
The process name: C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.0.4555.0\AdAwareService.exe
I have also tried scanning with Malwarebytes Anti-Malware and that too doesn't give any postives. Could you help me remove it please or is it a compatabilty issue between AVG and Ad-Aware?
My DDS log:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16520  BrowserJavaVersion: 10.45.2
Run by Paulette at 13:17:06 on 2013-11-22
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.44.1033.18.2038.701 [GMT 0:00]
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: Windows Defender *Enabled/... Read more

A:AVG keeps finding Win32/Zperm in temp folder

Actually, I forgot that Malwarebytes did find some PUPs which I deleted but ir didn't seem to have any affect.
Here is the log:
Malwarebytes Anti-Malware (Trial)
Database version: v2013.11.20.06
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Paulette :: PAULETTE-PC [administrator]
Protection: Enabled
20/11/2013 10:50:45
mbam-log-2013-11-20 (10-50-45).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 201716
Time elapsed: 13 minute(s), 38 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 2
C:\Users\Paulette\AppData\Local\Temp\ct3288691 (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Paulette\AppData\Local\Temp\ct3297861 (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
Files Detected: 9
C:\ProgramData\YouTube Downloader\ytd_installer.exe (PUP.Optional.Spigot.A) -> Quarantined and deleted successfully.
C:\ProgramData\YTD Video Downloader\ytd_installer.exe (PUP.Optional.Spigot.A) -> Quarantined and deleted successfully.
C:\Users\Paulette\Local Settings\Tempo... Read more

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A few weeks ago you aided me in cleaning an infection off my computer and I thought it was clean.  However, the last week strange things have been happening.  Here is the original thread http://www.bleepingcomputer.com/forums/t/508728/dds-and-combofix-logs-as-requested/?hl=requested#entry3174075
I am running Windows XP Pro SP3, AVG internet security, Ad-Aware antivirus in compatibility mode and from time to time I run I-obit antivirus and Mal-warebytes free version.
Within the last week,

1.  I several times got a boot disk not found error while booting.  I thought it was the hard drive going bad but after a couple of days it was fine.
2.  AVG has several times detected and quarentined Win32/Zperm.  It seems to come back.
The last full system virus scans with I-Obit picked up a few things, I think Trojans, most of which I think are false positive, in old data files in an external backup.   These files have not been accessed for years except for copying them from one place to another.
3 This morning WinPatrol informed me that a number of things had been removed from my startup.  These included WinPatrol, AVG Toolbar, RTHDCPL.exe, Ad-Aware AV (set in compatiblity mode), spybot search and destroy's tea timer and maybe some more that I can't remember.
The programs were still in my system tray but I am reinstalling them just in case now.
Any help would be appreciated.
Thank you in advance... Read more

A:Strange disk behavior and Win32\Zperm

Hi -
Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.Note: If a security program requests permission to access the Internet, allow it to do so.
Download MiniToolBox, Save it to your desktop and run it.
Checkmark the following boxes:
•Flush DNS
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).
Please download Malwarebytes Anti-Malware Free (a.k.a. MBAM) and save it to your desktop.NOTE : Do not accept the Free Trial Version at this time
* Follow these instructions for doing a Quick Scan in Normal Mode.
* Check for database Updates through the program's interface before scanning.
* Click on Scanner > Place a dot in Perform Quick Scan > Click Scan
* After completing the scan, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab .
* Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
* Exit Malwarebytes when done.
* Note: If Malwarebytes encounters a file that is difficult to remove, y... Read more

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Yes, my computer has been running AWFULLY slow for about a year now. Ive got a few virus scanners/protection programs: AVG, Ad-Aware, Malware Bytes- Anti Malware, and Hijack This. My Norton expired ages ago. I have run a good few scans with each of these and deleted viruses/malware that AVG, Ad-Aware and Malware Bytes- AM have found, except from a couple of viruses that AVG has held in the virus vault. These viruses are entitled: Win32\Heur and Win32\Cryptor. The paths to each of these are: C:\WINDOWS\SYSTEM32\86k.dll and C:\Documents and Settings\user_name\Application Data\svchost.exe I'm not sure if i should get rid of them because one is a link library and the other is an executable file, and I'm especially unsure about this one since svchost is a service runner.I've also recently killed a process in process explorer called "AAAAMONd.exe" which was running another svchost.exe for which the company name was a bunch of random letters and the same with the descriptionAnother symptom is the classic "pop-up symptom" where when i visit a site on iexplorer, it comes up sites such as "best anti-virus removal software" and the URL is nothing like the one i have typed...whenever this happens, the warning window of AVG pops up and i then disconnect my internet so as to not recieve any "gifts". Apologies for the length of this post, but i read the "Preparation Guide" and it said that the mor... Read more

A:AVG quarantined win32/Heur and Win32/Cryptor. Malware Bytes picked up more malware.

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.We need to create an OTListIt2 ReportPlease download OTListIt2 from hereSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the "Run Scan" button.The scan should take just a few minutes.Copy the log that opens up and paste it back here in your next reply.

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MSSE quarantined Sirefef!cfg yesterday.

So far, have noticed no adverse symptoms. MSSE updates/scans daily and has caught no other malware.

Will appreciate your help.

GMER found nothing on C:\. The only options *not* grayed out were Services, Registry, Files, and ADS. I unchecked ADS, per instructions.

DDS log follows.

Many thanks.


# == BEGIN DDS.txt == #
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.7.2
Run by Stapletons at 22:57:49 on 2012-09-13
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3839.1512 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32�... Read more

A:Win32/Sirefef!cfg quarantined

Please run the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

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Laptop been acting unusually slow, woke up this morning to find a Avast scan warning "threat detected" - when I clicked to the get the scan results nothing happened. Did this several times to no avail. Eventually shut down and ran a boot time scan which picked up nothing. There is oddly no record of the most recent Avast scan which detected the threat. Ran Malwarebytes and Superantispyware also, both came up clean. Had some fake alerts popping up recently, one being a fake adobe alert from professionaln.com. The Win32 viruses in quarantine pre-date these latest issues, there was no option to delete so I just left them there, unsure now whether that was the right thing to do...
DDS.txt log
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.17148
Run by ANI at 23:01:21 on 2014-12-26
Microsoft Windows 8  6.2.9200.0.1252.44.2057.18.3982.879 [GMT 0:00]
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus *Disabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windo... Read more

A:Quarantined Win32 Malware Gen/fake alerts/possible new infection

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Nothing suspicious was found on your DDS log.Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.===Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.To attach a file select the "More Reply Option" and follow the instructions.Wait for further instructions.

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ESET stopped and quarantined 4 instances of Win32/Filecoder on a computer this morning. However, there were still outbound communication attempts which were being blocked by ESET - repeated cycling through a list of about 20 IP addresses. I reran ESET, came back clean. Updated and ran MBAM, nothing found except Dell System Detect as PUP. MBAM said was out of date when I closed it, so I updated again and re-ran. Still found nothing. In between runnings of MBAM, I checked for folders that ESET had identified, found one and deleted it, then permanently deleted from Recycle Bin.
Nothing was found by any scans, and now mysteriously the ESET blocking notifications have stopped. I did verify that ESET is still active.  I'm glad the popups have stopped but am also concerned that they have stopped without any apparent action/cleaning/etc (the folder I deleted was supposed to be quarantined, so deleting it *shouldn't* have made a difference).
Do you think I have cause to be concerned or am I safe to assume all is now well?

A:Win32/Filecoder quarantined, outbound attempts blocked then stop

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).===Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first t... Read more

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I have Mcafee on my system and I think my system is highly infected with malware or virus or both; also, spyware as well. I encountered a problem in which MacAfee says that "Virus Found: The file (name of file) is infected by the New Win32 virus and cannot be cleaned. I was able to do a succesful virus Scan at first and stated that 775 files were infected, many of them .exe. Because of my ignorance, I went ahead and quarantined the files; now they are not usable (i.e. Task Manager, Internet Explorer 7 and other files). Now, here's the twist; I cannot access McAfee Manage Quarantined files from the menu as it states the mcmnhdler.exe file is infected by the NewWin32 virus. It has says the same for the file mghtml.exe. So, I can't have any of these files run.

All of the problems happened after I shared a file off of LimeWire, which I thought was a legit P2P platform.
Some symptoms:
1. I get the error message as stated above for any file that I try to run that has the New Win32 virus. One of the common errors that constantly popups is C:\CENTENN.IAL\AUDIT\xfarwan.exe is infected with the NewWin32 virus and cannot be cleaned. When I try to find the file manually, I cant find it in the location mentioned.
2. I have this red X on a shield icon that in the bottom right of my screen, stating that "Spyware infection has been detected." When I click on it, it asks me if I would like update your security software to install System Live Prot... Read more

A:Please Help .... My System Infected By New Win32 Virus And Mcafee Manage Quarantined Files Is Disabled

I'm sorry to tell you this, but it looks like you already know it. Your system is massively infected.Since you use this computer in your work, I don't think you should try to clean it. When a system has been infested as badly as this one, there is no way to be sure that it is "cured." Even if you remove all visible traces of infection there may be other leftovers that you cannot find.The best solution would be to back up your data, then reformat your C:\ and reinstall Windows, either from your Windows install disk or your computer maker's system recovery disk.If you can burn CDs on the machine you can backup the data that way. Other alternatives would be a USB flash drive or hard drive.If Windows is so messed up that you can't use it for file copying or CD burning, then you have to try other methods. If you have access to another computer you can download and burn the Knoppix live Linux CD, then boot your laptop from it. Here is a link to an online tutorial explaining the basics.Once the Linux CD is running you can mount the hard drive and copy files off it to a flash drive or burn them to CD -- or upload them to an online file storage service, as one fellow mentions in the combox. The Knoppix CD has a lot of network drivers and in most situations will give you access to the Internet.The last alternative is to remove the hard drive from the laptop and install it as a "slave drive" in another PC. That is how a professional repa... Read more

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i keep getting a virus called zperm. i ran AVG and ad-aware. here is a copy of hijackthis. do i need to do anything else?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:10:41 PM, on 2/7/2015
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\AVG\AVG2015\avgcsrvx.exe
C:\Program Files\AVG\AVG2015\avgidsagent.exe
C:\Program Files\AVG\AVG2015\avgwdsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\\AdAwareService.exe
C:\Program Files\AVG\AVG2015\avgui.exe
C:\Program Files\AVG SafeGuard toolbar\vprot.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\\AdAwareTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\CCleaner\CCleaner.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\WINDOWS\system32\svchost.ex... Read more

A:zperm virus

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Referred from here: http://www.bleepingcomputer.com/forums/t/302497/help-needed-trojan-virus-detected/ ~ OBHello,I visited a website two days ago and downloaded an .exe file. When i clicked on the link, the file disappeared and Rogers Online Protection(in Canada by Rogers Communications) notified me of a trojan virus intrusion that was quarantined. I had it deleted in the middle of a full system scanning process while I was online with my infected laptopTried to run malwarebytes and couldn't update the software.I noticed that although I couldn't access malwarebytes.org, I could run some other websites which told me that the virus was still present in my system. I had started to receive random popups and disconnected my laptop. Please note that I have not gone online from my laptop ever since. I am presently using a clean computer to communicate as well as download installers/updates from this forum. Another thing to be noted is that I downloaded installers for DDS, Defogger and GMER on my clean computer and transferred to my infected laptop using a USB flash drive. I assume this is a safe procedure as I don't want to risk going online with my infected laptop. I have scanned my usb drive for viruses using Kaspersky Anti- Virus( on my clean computer and no threats were detected. I have reformatted the usb drive just to be sure.Have been following instructions outlined by boopme from Am I infected? What do I do? forum so far and did not face any problems running the ap... Read more

A:Trojan Virus Detected and Quarantined (Virus name:Trojan.Win32.Tdss.axqv)

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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This topic has a bit of history, if you would like to see it, the thread is
I had been using AVG internet security as my primary defense and Ad-aware anti-virus in its compatibility setting which Ad-aware says is okay with AVG.  I also use WinPatrol and SpybodSD's tea timer.
There was an infection a month or so ago that I thought we had delt with but now I am not so sure.
About a week ago my primary hard drive started giving a "boot disk not found error".  I ran chkdsk and it seemed okay.  I got the error a second time the next day, powered down the computer and rebooted and have had no problem since.
However, yesterday I got a recurring virus detection of win32/zperm from AVG.  I cleaned it several times and it came back.
Next, WinPatrol gave me messages that AdAware AV, WinPatrol, Spybot Search and Destroy Tea Timer, AVG Toolbar and RTHDCPL.exe had been removed from my startup.  Since that time I have had no virus detections.
On instruction by the previous person, I removed AdAware AV, Gomez Peer, Antimalware engine (a part of AdAware), uTorrent and some other things.
The AdAware AV. I had a tremendous amount of trouble removing.  I uninstalled, deleted the folder, scoured the system every way I could th... Read more

A:Virus scanner probably not working and have detected zperm in the past

Your previous logs are clean.Totally uninstall [Ad-Aware], using the Revo Uninstaller.Download and run the free version of Revo Uninstaller.Select [Ad-Aware] and click Uninstall.Set it to 'Advanced' and click Scan.Revo will do this:Step 1. Create restore point.Step 2. Run the official [Ad-Aware] uninstaller.Step 3. When uninstaller finishes, click Scan in Revo and it will search for remnants. Delete everything found (Select All, Delete All).Reboot if asked to.===Please download ComboFix from one of these locations:Link 1Link 2IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.Double click on ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.Some Rookit infection may damage your boot sector. The Windows Re... Read more

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My Avast antivirus recently started detecting a whole host of viruses. I ran a thorough scan of all files and deleted every infected file until the scanner turned up a hit in the operating memory. It then suggested I run a boot sector scan - I did so. Upon rebooting Avast started detecting more viruses. This time I rebooted into Safe Mode and ran the scanner there, deleting everything I found. Apparently one of the files I deleted was important, because after that my computer Blue-Screened during boot-up and I had to do a system restore to a save point from a few days ago (before the virus was contracted). Since then the virus has continued to crop up, and I haven't the foggiest notion of how to get rid of it.

The title is a list of the virus descriptions that my Avast scanner gave me. I ran all the programs the walkthrough on this site instructed me to, but the RootRepeal program crashed and generated an error message and crash report, both attached (error message in .png image format - I took a screenshot of it).

Thanks for your help!

DDS (Ver_09-12-01.01) - NTFSx86
Run by Bryan at 18:56:06.09 on Wed 12/02/2009
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_17
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3070.1546 [GMT -5:00]
============== Running Processes ===============

C:\Windows\system32&... Read more

A:Infected with js: downloader-FT Win32:Banload-GLR Win32:Malware-gen Win32:Refpron-AW Win32:Rootkit-gen Win32:VB-NWC

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hi,Please help me in getting rid of the pop ups which keep coming up.trojan downloader win32 agent bqtrojan clicker win32 tiny htrojan spy win32 key logger.aatrojan spy win32 green screentrojan spy html bankfraud.dqHijakThis log file.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 15:00:40, on 9/8/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Hewlett-Pac... Read more

A:Infected With Trojan Clicker Win32 Tiny.h / Downloader Win32 Agent Bq / Spy Win32 Key Logger.aa/spy Win32 Green Screen / Html B...

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis LogPlease also post the problems you are having.

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hello. sorry about this mess. im afraid i dont really know what im doing. my nephew asked me to help get rid of a red circle with a white cross telling him he had spyware but its turned into something much worse. he only used windows firewall and nothing else saying he only uses world of warcraft and msn and music and doesnt surf the web!! i tried to scan with avg but it was aborted and the windows firewall was continually turned off no matter how many times i put it on. tried other antivirus progs but all were turned off. eventually i managed to do online scan on microsoft safety centre and deleted quite a few v high threat trojans but many unable to clean. i also ran sophos rootkit and nearly gave myself a heart attack - 938 hidden things that recommend not to clean. i resorted to you now. i followed the tutorial for posting hijack this and here are the resultskaspersky report for critical areas--------------------------------------------------------------------------------KASPERSKY ONLINE SCANNER 7 REPORT Saturday, November 29, 2008 Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600) Kaspersky Online Scanner 7 version: Program database last update: Saturday, November 29, 2008 12:40:36 Records in database: 1426420--------------------------------------------------------------------------------Scan settings: Scan using the following database: extended Scan archives: yes Scan mail databases: yesScan area - Critical Areas: C:\Do... Read more

A:win32/alureon.gen, win32/Eldycow.en!A, win32/Small, win32/Olmafik, winNT/Xantvi.gen!A, Trojan-Game Thief and more

i think i have sorted this. i ran SDFix which cleaned up enough for me to install antivirus. avast caught lots of trojans and i have now been able to onlinescan and spybot s/d etc. all logs now coming back clean so can u delete this post please

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Hello,My computer became infected last night, and It's pretty bad. I became infected with Infected: Trojan:Win32/Alureon.BT, Win32:Jifas-CY, and the others listed (maybe more). Long story short, I'd just watched Harry Potter on dvd, and logged onto the computer to see who he married in the end. I ended up at a Harry Potter encyclipdiea website, and looked it up. Avast went nuts after a few minutes, and showed 4 different virus alerts, and Windows Defender showed 1 as well after I shut down.The virus listed by Defender was Trojan:Win32/Alureon.BT. Avast listed Win32:Jifas-CY, I didn't get the others in time.The last 2 I listed in the title, a "security center alert" claimed it detected these programs trying to acess the internet. It listed one more, but I didn't get it's name in time.I know Alureon is a downloader and backdoor for other viruses, and it basically shuts down security systems, which it's trying to do since windows now thinks I have no anti-virus installed.All of these trojans are listed as "server" and "high risk." I'm not sure a root kit didn't try to make it's way in too.EDIT: I wanted to add a few things in. First, I have XP SP3 set up with multiple accouts, one admin "owner" account and then 1 limited access "user" account. The Viruses came in while the user account was logged on (I am not dumb enough to connect to the internet with an admin account). It seems the Viruses we... Read more

A:Infected: Trojan:Win32/Alureon.BT, Win32:Jifas-CY, Backdoor.Win32.Kbot.al, Net-Worm.Win32.Mytob.t

Hello again.I booted into Safe Mode and ran an Avast scan (which took forever) and it was a waste of time. The stupid thing found nothing wrong, and said the system was clean (which is the opposite it says when you log into the limited user account). The computer (and specially that account at least) is definitely infected. Could the viruses be hiding themselves when in safe mode?Should I scan from a Pre-install environment like BartPE? Or from the Regular "Owner" Admin account? I waited 2 days for the stupid program to scan 700gb (painfully slow for a qaud core, though to be excepted in safe mode), and it was useless.Other than running windows defender (which I'm doing now), and maybe trying MBAM, I'm not sure what to do. I'm not expect enough to dive into programs like OTViewIT and Combofix, so I'll need help here. Please, ANY HELP is appreciated. I would rather NOT wipe the drive and reinstall the whole system, but I need to get this figured out.Does no one have any ideas???

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Hello,Please help if you can .I ran free Avast! version 5.0.677 on my Windows XP desktop computer (Pentium 4, 1.5 Ghz CPU, 1 gb ram), and came up with the following virus warnings. Unfortunately the Avast! software internal tools to remove it are grayed out and not functioning. I tried a couple of things to remove viruses from help online and then realized I was in way over my head. I found this forum and am now requesting help.Avast! says I am affected with:JS:Downloader-AT, Win32:Nimda, Win32:Small-GWM, Win32:VB-EIJ, Win32:WinSpy-CK, JS:ScriptSH-inf, and Win32:VirutAttached a screen shot of Avast! with viruses and partial path to them. Computer's Symptoms (not sure if these are all due to old slow processor or malware):Computer is freezing often;When it is in sleep mode it is turning itself on;Seems to be downloading stuff often and slowing down;Monitor is going black forcing reboots often;Couple weeks back I began getting floating ads that pop up when browsing online;I get an error message daily that says AdAware has shut down unexpectedly, do I want to send a report? I have been ignoring this, not knowing if it was important, been several weeks.Ok, I think that is all I can think of to share. Please help if you can. I appreciate it.Thanks,Dancer~~~~~~~~~~DDS (Ver_10-03-17.01) - NTFSx86 Run by ljk at 15:52:28.93 on Mon 09/20/2010Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_18Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.102... Read more

A:Please Help ~ Infected with JS:Downloader-AT, Win32:Nimda, Win32:Small-GWM, Win32:VB-EIJ, Win32:WinSpy-CK, JS:ScriptSH-inf, and...

Hello, and to the Malware Removal forum! My online alias is Blade Zephon, or Blade for short, and I will be assisting you with your malware issues!In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Before we begin cleaning your machine, I'd like to lay out some guidelines for us to follow while we are working together.I will be assisting you with your malware issues. This may or may not resolve other problems you are having with your computer. If you are still having problems after your machine has been determined clean, I will be glad to direct you to the proper forum for assistance.Even if things appear better, that does not mean we are finished. Please continue to follow my instructions until I give you the all clean. Absence of symptoms does not mean that all the malware has been removed. If a piece of the infection is left, it can regenerate and reinfect your machine. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.I ask that you please refrain from running tools other than those I su... Read more

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Avast continually blocks the following threats: - Win32:Malware-gen - WIn32:Downloader-PKU [Trj] - Win32:DNSChanger-VJ [Trj]Avast scans and detects Win32:Sirefef-PL [Rtk], cannot remove it though.Malwarebytes scan detects BCminer, quarantines it, though never seems to get rid of BCminer. Other issues of possible note: - Windows Firewall not running 0x80070424 - Backup & Restore - last backup did not complete successfully - server execution failed - 0x80080005Ran both DDS and GMER (GMER did not have all the options available as per the preparation guide, and did not log anything when the scan was complete). .DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421Run by Family-pc at 12:37:05 on 2012-08-05Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.16383.13888 [GMT -4:00].SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\system32\atiesrxx.exeC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\sy... Read more

A:Win32:Sirefef-PL, Win32:Malware-gen, WIn32:Downloader-PKU [Trj], Win32:DNSChanger-VJ [Trj], BCMiner need help

Hello Njals, Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
I will be analyzing your log. I will get back to you with instructions.Do you have a USB Flash Drive you can use?

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Originally Virus Heat installed itself onto my computer then we added CA Security anti virus and anti spyware protection. This cleaned up some of the problem but I had to download spybot search and destroy to find more spyware. There was a lot of Z lob spyware on the computer. I have spent countless hours on the phone with tech support with Time Warner who is my internet provider who suggested the CA Security that isn't picking up on everything. Now when I run a full scan with CA on my computer it says there are no infections but I keep getting a pop up from CA saying there are 33 infected items. The pop up is random- it isn't in connection with the anti-virus scan. They aren't deleted or quarentened, the pop up just states the file name, infection name, type which is "file" and status which is infected. There are 10 win32/vmalum.ccpy, 19 win32/crushpy!generic, 1 win32/vmalum.ccqd, 2 win32/bewschy.d and 1 vmalum.ccqa. The files aren't quarentened so I can't go in and delete them and when I run the scan to clean them up it isn't picking up on them. So CA anti virus scan isn't picking up on these infected files but then again it is because the pop up knows they are there? Does this make sense? Almost like it knows they are there but it can't do anything with them? Time Warner suggested I get a trojan hunter, is this appropriate? Are you familiar with these infection types? I have googled the names but nothing comes u... Read more

A:Win32/bewschy.d, Win32/vmalum.ccpy, Win32/vmalum.ccqa,win32/crushpy!generic, Win32/vmalum.ccqd

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using? Have you tried doing your scans in "Safe Mode"? Are you doing scans while logged into the "Administrator Account" or an "account with administrator privileges"? You need to start there first. If rescanning in Safe Mode does not help, then do this:Please perform an online scan with Kaspersky WebScannerClick on You will be promted to install an ActiveX component from Kaspersky, Click The program will launch and then begin downloading the latest definition files:Once the files have been downloaded click on Now click on In the scan settings make that the following are selected:Scan using the following Anti-Virus database:Extended (if available otherwise Standard)
Scan Options:Scan Archives
Scan Mail BasesClick Now under select a target to scan:Select My ComputerThis will program will start and scan your system.The scan will take a while so be patient and let it run.Once the scan is complete it will display if your system has been infected.Now click on the Save as Text button:Save the file to your desktop.Copy and paste the scan results in your next reply.

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Please help. Along with the above virus? names I have an icon down in the bottom right corner that flashes from a yellow X to a yellow ? with a message telling me I have a Critical System error and to go to that site and download software....

I have AVAST and ran a full scan and did come up with several files with virus/trojan names; these files went into the Virus Chest. I deleted the Temp ones but decided not to delete anything else until I know what is going on. I have since ran the Clean Up through Avast and rescanned twice. Did not show any new stuff although there were 6 files that it was not able to scan. It appears that my C drive has all the problems.

One other thing I did notice was that when I went into Device Manager there is the big yellow question mark next to something identified as optional device and below that another question mark as RAID something. Also, down below the volume game controller file? there are several things that have a big yellow exclamation marks......

Someone showed me last night the process to remove the Adware(??) and the icon and clean this up and but I was not at home so I just reviewed the info, decided that I should be able to do it and just wrote down this website address. So, now I have here but do not know where to get started.................

Thanks for you help!

A:Win32:zlob; Win32:ageng-a; Win32:adan-007; Win32:enumplus And On And On

Sorry you didn't get a reply sooner.Here's what to do.Follow the directions in this topic: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/Then post a new topic with your HJT log here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/Provide a brief description of your problem, and provide a title similar to the one you have here.Please be patient, as the HJT team is very busy. Do not bump your log as the team may think that someone is already helping you. If you have not had a response in five days add a reply to this topic: http://www.bleepingcomputer.com/forums/topic14717.html and paste in the link to your HJT topic there.Orange Blossom

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Hello! I was wondering if anyone could help me out here. My pc has no desktop now and I'm using the PC of my neighbor. My OS is Windows XP SP2, with Kaspersky 6.0 antivirus products. Last time i turned on the pc, it detected explorer.exe with a worm and commanded it to be quarrantined. (So I did). When I do, the PC turned on no desktop, the icons disappered and the system tray and start up. What was left is the desktop background. Now I can't right-click on the desktop and can't enter to any folders. Any help!? I would really appreciate it.

A:Explorer. Exe Got Quarantined

Can you open task manager? Press ctrl+shift+esc

Go >file>new task. Look in C:\Windows\ for explorer.exe

If its not there then navigate to C:\Program Files\Kaspersky and try to launch your antivirus app to clean explorer.exe

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My wife downloaded a malware removal program called "a squared" some time ago, scanned the laptop, and for some reason, it quarantined my "rundll32.exe". Just about everything I want to do, including remove programs, needs this DLL to work. The program does not offer the option of restoring a quarantined object. Can someone please help.

A:Rundll32.exe Quarantined

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I have an IQ506 with Vista Home premium. I have Mcafee Enterprise installed. The computer froze and the only thing I could do was turn it off. I turned it back on and I was able to get into safe mode twice, but no more. When I turn it on, it will no longer go into safe mode and will only boot up in normal windows. When I get to the password request it takes the password and then stays in the welcome screen with the little circle twirling indefinitely.
I started another computer that has Vista and put the harddrive from the 506 into an external harddrive enclosure and took a look at it. It says that my c:drive has been quarantined. Everything else on the drive is accessable.
Can and how do I get into the C:drive and retrieve the files I need?

A:C:drive quarantined

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I am steadily losing hardrive space on my computer. A friend of mine said it's because of a quarantined virus that keeps replicating itself ala "Agent Smith" style in my Norton AV 2005 folders. Wanted to know if there is any way to stop it and/or get rid of it before I lose all my space on my computer? Help!

PS>I'm running Windows XP Pro with updated SP2.

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my volume control needs reset.


A:trojan quarantined

What do you mean by my volume control neends reset? Do you mean there is no sound? Or is it that the volume control in the system tray is not able to control the sound volume anymore?

I assume you are using the sound system on your motherboard. If there is a CD that came with it, try re-installing the sound drivers.

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Norton identified helper.dll as a trojan horse but was not able to repair it. I ran a full system scan and it was the only thing found. I quarantined it but I don't know if I need to do anything furthur. Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:00:39 AM, on 11/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\... Read more

A:helper.dll quarantined, what now?

So, do I just keep this quarantined or do I need to take further steps to remove it? The Norton rep from India said he would remove it for $100. Said I'd try here first.

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Hello and thank you for helping me in advance. Here is my story:

about a week ago, I got 4 trojan viruses from what I think is a message board of a website (if name is necessary let me know):

Adware.tvmedia trojan

My virus software only announced that they were "detected and deleted". I still ran a virus scan on the whole pc. I ran it again on Safe Mode also. I have 8 "Quarantined files":


I contacted my virus software tech support (close to useless), who advised me to buy their "spyware" program to get rid of these files. Well, the program got rid of the Adware but the files are still under quarantined.

It seems as thought I have the option of deleting them, but I cannot cleaned them. I was wondering if it is OK to delete.

Thank you so much for your support.


A:Quarantined files

Hi and welcome.


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First time posting here so please bear with me. At my office a couple of users workstations were infected with KLEZ.H. I downloaded and ran the fix from f-secure and the computers no longer are infected. However, some infected files were quarantined. Is there a way to repair these? I took one of the files (Adobe Acrobat) out of quarantine and tried to run the KLEZTOOL but it said there was nothing to repair. I then ran NAV which again found the one infected file (Adobe) but could not repair it, so it is again quarantined. Will I ever have use of these files again? Any help and/or suggestions greatly appreciated.

A:quarantined files

Welcome to TSG jpjp331

Best to have this as a separate topic, so I've split it off.

In most cases quarantined files can simply be deleted and not restored as long as they are not critical to Windows -- and if Windows is running properly, that is usually the case.

But to be sure we would have to know what the file names are and where they are located.

As for Adobe Acrobat, if it is infected, it is best to remove it through Add/Remove programs rather than "delete" it and install the latest version from Adobe.


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I have Windows 7,i'm handicapped,Panda quarantined system files and when I try to remove Panda it says I will lose my files.I don't have back up,pc already reformatted in April.what will happen if I delete Panda anyway,I only had a free trial with them but they won't go away an they did not protect pc .

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Hi all, What should i do here...my vps picked up BKDR_LITMUS.203 and could niether quarantine nor clean it. so what should i do now?
Also should i do anything with the many successfully cleaned viruses on my pc?

A:what to do with quarantined files


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Hi, was wanting to know what happens to quarantined items if you remove/uninstall the program that has them quarantined?

A:Quarantined items

Some files get deleted with the program, some remain in a seperate folder after the uninstall but as far as I know none will ever get back out when you uninstall the program.

Learning to use a program and cleaning items out of quarantine after confirming they were malware is important.

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Yes, I pay for assistance via PayPal and/or donate to your charity. See my older posts for confirmation.Problem: Symantec AV has quarintined the following buggers:1. Bloodhound.PDF.18 - found in Firefox cache.2. A0011254.exe in System Volume Information\...3. KeyGen.exe in C:\Program Files\ActI updated and ran Symantec, MalwareBytes' AntiMalware, SuperAntiSpyware, and Spybot's Search & Destroy and run SuperAntiSpyware in safe mode. The only one that picked up anything was Spybot's S&D which found and claims to have fixed 1. Virtumonde.sdn in Windows\system32\wawiwada and registry2. Win32.Agent.pz in the registryThanks in advance!Here is the HJT log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:03:28 PM, on 12/8/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exeC:\WINDOWS\System32\spool\DRIVERS�... Read more

A:Symantec Quarantined

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until ... Read more

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I have a couple of quarantined items in Microsoft security essentials two are quarantined and on says removed my question is should I remove them or just leave them. also just out of curiosity where do they go when removed, into thin air?
the three I have are;
detected items
1. exploit HTML/frameRef.gen (quarantined)
2. Trojan win32/alureon.GB (removed)
3. Trojan win32/bumat!rts (quarantined)

A:quarantined items??

Only if you`re in the Rockies, but seriously, they will just be written over.

Are you scanning before you open your downloads ?

What AV are you using ?

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Used Symantec to find and quarantine 2 trojan horse files. I hear conflicting advice: Should I just delete these files or not?

Is there more or something else i should do?

(I have alarmzone firewall, symantec virus pro, and spybot. What else should I have?)

Any help would be much appreciated

A:Quarantined Trojan. Now What?!

What to do with a quarantined file


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I have two files that Norton Anti-Virus has quarantined. They are;


Any idea how I can get rid of them? Thanks much.

A:Get Rid Of Quarantined Items?

Empty the quarantine

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I was sent here from Geekstogo.I was told to give you guys this link and read about this topic mentioned in the last post.http://www.geekstogo.com/forum/topic/28574...on/page__st__15where do I read aboutC:\Qoobox\Quarantine\[4]-Submit_2010-09-06_09.37.08.zip file.

A:Quarantined file

Here tidefanYou were instructed by your helper to submit (upload) a copy of the file to the Submit Malware Sample page located here.Fill in the requested information.Click the Browse... button and navigate to the location of the file.Click on the file to highlight it and choose Open.Click the Send File button.sUBs will be able to collect the file(s) from there and examine them.

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I have 14 trojans sitting in my virus vault, but I don't know how to delete them from my computer. The "Heal objects" button is grayed out, so I can't press that. Is there a way to delete them off my computer?

A:How do I fix AVG quarantined trojans?

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Hi,is there anyone who can help me? I'm from Italy and I have Kaspersky Internet Security 7.0 and I wrongly quarantined winlogon.exe
The system does not start anymore so which part of the forum do I have to look at?

A:Winlogon quarantined

Can it boot into Safemode?
Do you have an original XP CD?

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Norton Security jst sent me a popup message that it had quarantined HP Coolsense because it had detected "Heur.AdvML.b" virus. Can you please provide additional information on this? Thank you.

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I was having an issue with my laptop, it was running slow & everytime I did a search in google it redirected me to another page. I ran a virus scan on my laptop and NAV quarantined the following files:
At this point I cannot open a browser. I keep getting IE cannot display the webpage. sorry, but i am a novice when it comes to computers so please be patient with me. I'm posting this from my work computer. Any help would be much appreciated. I have Hijackthis v1.99.1 on my laptop.
Thank you in advance

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Over the past few weeks AVG has quarantined viruses on three separate occassions while I was logged into Facebook. I have Windows 7 Home Premium and I'm running AVG 2011 Free Edition. Also I have Ad-Aware installed. Today, AVG detected something called P1KALMIG2KB7FZ.EXE and it also mentioned WIN32/KRYPTIK.RFC. Immediately after AVG gave the warning, Ad-Aware found something called fraudtool.win32.fakereana.a(v). AVG has the .exe file quarantined and required a roboot afterward. Since this is the third time that AVG has detected something I wanted to make sure that my computer is safe and prevent future occurrences. I'm not quite savvy enough to read this, so here is my hijack this logfile:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:50:29 PM, on 8/6/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16800)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Lexmark 5200 Series\lxbtmon.exe
C:\Program Files (x86)\Lexmark 5200 Series\ezprint.exe
C:\Program Files (x86)\Digital Line Detect\DLG.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG\AVG10\avgtray.exe
C:\Program Files (x86)\AVG... Read more

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