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Bitlocker recovery screen on Windows 10 Home version

Q: Bitlocker recovery screen on Windows 10 Home version

I'm trying to help my daughter who is away at college with her XPS 13 laptop purchased June 2017. It's running Windows 10 Home. She took it out and opened it up after class and a blue screen with BitLocker looking for the recovery key was present. From what I've read, bitlocker isn't available on the home version, only pro and enterprise. She can't enter the recovery key since it was never turned on, even if it was available. I told her it will probably need to be reformatted since it's looking for something that is not available.
Has anyone seen this before? Any recommendations? She's taking it in to the tech center later today.
I forgot to add that when she goes to her Microsoft account and looks at her devices is shows Windows 10 home AND BitLocker ON, although it was never activated. The "Get BitLocker recovery keys" link brings her to her Onedrive account. She says she doesn't see the recovery key anywhere on her OneDrive account.


Preferred Solution: Bitlocker recovery screen on Windows 10 Home version

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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A: Bitlocker recovery screen on Windows 10 Home version

Have her go to the link and expand the how to get recovery keys.
She might be able to go to her Microsoft account and search for Recovery Key.

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A couple of weeks ago I posed a question HERE regarding how to tell whether Windows 10 Mobile device storage was actually encrypted and if so where were the recovery keys stored. The good news, is that the device storage is indeed encrypted when turning 'Device Encryption' on. The bad news is that I still don't know where the recovery keys are stored and it can permanently lock you out of your device.

Earlier I reset a Lumia 630 running Windows 10 Mobile 10586.36 (Settings > System > About > Reset Phone) and when it restarted I was faced with a blue Bitlocker Recovery Key screen. The problem being, that it's a Desktop Bitlocker Recovery screen and as this is a mobile device it's completely useless as you can't do anything with it, it just locks you out of the device. Hard-resetting the phone (Volume Down and Power buttons) doesn't work either, it just reboots the device to the Bitlocker screen again.

All is not lost though, as it's possible to Flash the phone back to the original OS by running the 'Windows Device Recovery Tool'. When connecting the phone to the PC and running the Device Recovery Tool, the tool doesn't recognise the device though with it in it's Bitlocker Recovery state and just shows the Firmware and OS as 'Unknown'. So you then need to click on the 'My Device Was Not Detected' button and follow the on-screen prompts. After a few restarts, it will then flash the phone back to the original Windows 8 OS. Bit of a pain, but at least not to... Read more

A:Windows 10 Mobile Bitlocker Recovery Key Blue Screen

It seems Microsoft may have fixed this issue in Windows 10 Mobile build 10586.107

"Improvements to the device reset experience when BitLocker\Device Encryption is enabled by enterprise policy or by the user."

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Hi Team,
We see that computers are getting turned ON on Monday automatically and would show bitlocker recovery screen.
Logs show an event as below after the shutdown log ends. There are no event logs shown in between the shutdown event and Bitlocker event shown below.
Bootmgr failed to obtain the BitLocker volume master from tpm Event ID: 24636
I dont see any scheduled tasks triggering the startup.
Wake ON LAN option is disabled (Unchecked).
Troubleshooting done are as below

1-Suspend bitlocker - Restart PC.
2- Resume Bitlocker if not auto resumed.
----- Above did not help , so performed below steps

1- Suspend Bitlocker.
2- Decrypted the drives.
3- Updated BIOS and chipset.
4- Verified BIOS - whether Primary HDD is First boot device.
5- Re-encrypted the Drives.
We dont know what causes PC to turn ON itself and go to the recovery screen,
And also let us know if there is any way to find out exactly what triggered Bitlocker to go to recovery Mode.
Please help regarding this issue.

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Hi people,

I went to bed last night with a reasonably happy computer, came down this morning and one of my drives wouldn't unlock, giving me a message saying that "The BitLocker encryption on this drive isn't compatible with you version of windows. Try opening the
drive using a newer version of Windows." urm, 8.1 as far as I am aware is the newest.

Has anyone got any idea as to why and a possible solution?

Kind regards

A:Bitlocker drive informs me I need a newer version of windows

I have sorted it - I opened the pc and re set the SATA leads - don't know why but thanks for the prompt feed back :-)
Dave G

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My T450 & T460's with the TPM BIOS set to DiscreteTPM Bitlocker works but if TPM is set to Intel PTT bitlocker always prompts for recovery key.  The encryption type is being set to AES 256 by setting regsirty to reg.exe add HKLM\SOFTWARE\Policies\Microsoft\FVE /v EncryptionMethod  /t REG_DWORD /d 4 /f before enabling bitlocker.  

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After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
 Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

A:Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

I would like to confirm if BitLocker accepts the recovery key?
Please update the BIOS to improve the stability for TPM first.
I also would like to suggest you disable and enable BitLocker again to reset the settings.
For more information, please refer to the following link:
Arthur Li
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hello and good afternoon, I have a issue where a manager started the Bitlocker process on the SD card in his Surface Pro 3

with Windows 8.1. The Bitlocker attempt failed at 3.4% completed but the SD card ended up being Bitlocked without providing the Bitlocker Recovery Key (I've never seen this happen before). He doesn't know the password for the SD card and of course
I've been tasked to somehow release the encryption so that he can get the required information off of the SD card. 

Is there anything that can be done to release the encryption on the SD card or has the SD card been made non-accessible moving forward?

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My BitLocker password is not working after format my c drive. instead i have my recovery that is also not working.
Please somebody help me to unlock my disk.

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Hello Support,
I have a disk divided into 2 partitions and enabled Bitlocker. I have Bitlocker recovery key on the first partition (installed Windows 7) but do not have key on the second partition. When I turn on computer, it always ask me input Bitlocker recovery key
for these 2 partitions. I cannot startup computer to Windows. Could you please help?

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We see everytime the X270 with Windows 7 x64 SP1 boots up (No UEFI), it keeps asking for Bitlocker Recovery key. The TPM version on it is 1.2. So is it a known issue ?

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If so where do I find it to download it and what is the process to d/l and use it.
I am interested to replace my existing TrueCrypt functionality particularly to encrypt the full access to the PC or at least to its multiple SSD and HDD drives inside it.
In case it would not be possible, which third party Encrypting software is the best for my purpose?

Thank you for your eventual contributions over this issue.

A:Is there a legal way to add to use BitLocker on Windows 7 Home 64-bit?

I would suggest "DiskCryptor" - https://diskcryptor.net/wiki/Main_Page

Review: DiskCryptor a worthwhile encryption program that's easy to use | PCWorld
Btw, i never personally used it. My suggestion is based on generally positive reviews across various sites and forums.

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Hello,  Bought X1 Extreme with Windows 10 Home. AS this is coming with TPM 2.0, would like to kow if there is anyway to enable BitLocker on this laptop with Windows 10 HOme.

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I just bought a Inspiron 13 2-in-1. Now i see that my OS is Windows 10 home but my C: drive is 'Bitlocker encrypted'. As far as I know the Home edition doesn't have the Bitlocker application. How can i remove this encryption?

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My daughters table is locked on the bitlocker recovery key screen and I am at a lost to figure it out. Its and HP and I dont wanna have to take it in so any help would be greatly appreciated. Thanks in advance.

A:Lost my windows bitlocker drive encryption recovery key

Hello @Destro78 Welcome to the HP Support forum. Thank you for posting. BitLocker keys (for personal devices) are stored inside or in many case they are back-up to Microsoft cloud with your Microsoft account. Since this is a tablet, I suspect that I suspect your recovery key is available in Microsoft's OneDrive spaceHere are instructions how you can recover the key as well as how to get back to business.>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html  >> http://go.microsoft.com/fwlink/?LinkId=237614https://onedrive.live.com/recoverykey Login to the MS account there and check.Use the key to login to your PC.Eventually, if you prefer you can disable BitLocker and turn off device encryption, or save/print the key offlinePlease, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.  More info - re. Recovery key >> https://support.microsoft.com/en-us/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-qu...>> http://www.thewindowsclub.com/microsoft-windows-10-device-encryption-key>> http://www.howtogeek.com/192894/how-to-set-up-bitlocker-encryption-on-windows/  Hope this helps Let me know if this works for you !   

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Havent used this laptop in ages, and am now locked out unles I enter my Windows BitLocker Drive Encryption Recovery Key or pin.  For the life of me cant recall either and have moved and cant locate any of my "notes" on this type of thing either :grrrrrr:  suggestions please!
This is for an HP EliteBook 8460p with Windows 7
TIA - Ayla[edited location by Moderator]

A:HELP! lost my windows bitlocker drive encryption recovery k...

you could try this http://www.microsoft.com/en-gb/download/details.aspx?id=24626 

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I tried enabling BitLocker on my C: drive, and before I got to any BitLocker setup, a window appeared that said Windows Recovery Environment was being moved, and "You will no longer be able to use Windows Recovery Environment unless it is manually enabled and moved to the system drive." It was the warning from Scenario 1 Step 5 of this article: Scenario 1: Turning On BitLocker Drive Encryption on an Operating System Drive (Windows 7) I ended up not encrypting my drive with BitLocker, and found that my system partition is 199 MB. So, how do I "manually enable" Windows Recovery Environment and "move it to the system drive"?

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Windows wants me to unlock my drive with a recovery key even though I know my password. I have tried multiple computers and laptops but they all have the same problem. PLZ HELP!!!

P.S: I don't know my recovery key and I don't know where it is :(

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Hi there, I bought a new Lenovo Yoga 1,5 years ago and it had windows 10 home installed .It also had "bitlocker" installed and enabled (..even though Microsoft information indicates this is a windows 10 PRO feature) I had some blue screen crashes so I did a windows reset. and now the information says bitlocker is "suspended". It seems to indicate that the drive is still encrypted but the key is available in the clear.When i go into the menus of windows 10 it does not allow me to acces bitlocker settings because i't a windows 10 pro feature so I am not sure what my options are. Can I : 1) resume bitlocker somehow and just continue like before the reset of windfows 10 with bitlocker enabled.... or do I have to either :2) remove the bitlocker encryption ..or ..3) upgrade to windows 10 pro to keep bitlocker enabled? If i go for either, are there some walk-through-instructions on doing this without getting into problems with the encryption key etc.I have the "old" key written down so that's no problem... I am grateful for any input !/M PS  I include a picture of output from "manage-bde status" below :

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I know my password and have a copy of my recovery key for my hard drive.  I ran into an issue with my computer and had the computer store install a fresh copy of windows 10.  I had Windows 10 prior (Not sure if same version of 10).   My
Password and my Recovery Keys are not working for the drive. 

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I have seen a few "blue screen no boot" threads here, but mine seems s little different.

I have XP Home. I turn it on and I get the black screen that says "we aplogize for the inconvience......" there is a choice to boot with Safe Mode, or Save Mode with Networking, etc.....then Boot Windows Normally.....but I can not use my curser keys to change to Safe Mode. I can't do anything but wait for the timer at the bottom to count down.
then it goes to the XP Spash screen for a few seconds, and then the Blue Screen of death....
at the bottom there is some technical information:

stop:0x000000D1 (0x00000000,0x00000002, 0x00000000, 0xB8CFD064

Please help. What can I do.

I have checked hard drive connections and anything that could be loose inside. I disconnected and reconnected the mouse and keyboard USB.
Oh BTW, I can hit DELETE as it is booting to go into the CMOS set up, but everything looks fine.

Thanks for any suggestions,

Pat Kinnaman
Everett, WA

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I have a Thinkpad T470s Windows 10 pro 64bitI enabled bit locker a month ago everything was fine.Now last week everytime I boot up my Laptop, Windows 10 keeps asking for the Recovery key. I typed it in suspended bit locker. Shut down then turned it on but still keeps asking for the key.There is no new hardware on the laptop and has the latest bios.TPM 2.0 is enabled.Boot priority is ATA HDD0 SSD drvieUSB HDDNUME0USB CD In the bios under SATA drive is set to UEFI/Legacy Support for both -UEFI and Legacy.As a test I tried setting to UEFI only and Legacy one but Bitlocker still keeps asking for the Key during the bootup.For now I turned off bit locker until as solution could be found.If anyone has a solution would really apperiate the help. 

A:Thinkpad T470S Windows 10 bitlocker keeps asking for Recovery key everytime it bootups up

Good day and welcome to the community.
If you haven't seen it already, have a look at this long-ish thread on the same issue on an x270 (same generation as your machine: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X270-Bitlocker-requests-recovery-key-every-ti...
Hope it has some clues for you.

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I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

A:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

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Dear around 3 years back I encrypted one of my laptop drive and couldn't remember the password or find the recovery key. But I have the recovery key identification. Is there any possibility that using my recovery key identification I can get the full recovery
p.s. I am still using the same laptop.

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Title in the subject line pretty much says it.I've got a Dell Precision 5510 and a TB16 dock.It is currently running Windows 10 1703 but this issue existed under Windows 10 1607 as well.
Sequence of events/how to replicate:

Connect the Precision 5510 to the TB16 dock (presence of any other combination of peripherals seems to be irrelevant)
Boot into Windows 10 and enable BitLocker using TPM and a PIN
Shutdown and power on or /restart, whilst still connected to the TB16, enter your PIN and boot successfully
Shutdown and disconnect from the TB16 dock then try to boot - BitLocker prompts for the great big recovery key (what a pain)
Entering the recovery key and proceeding to boot is fine, as is shutting down and trying to boot again with the TB16 attached but if you're away from the office (and the TB16) and don't have the recovery key, then you're in a bit of a pickle!
If you've...

Booted with the TB16 attached
Shutdown and disconnected from the TB16
Booted to encounter BitLocker recovery (but luckily had the recovery key with you and entered it)
Continued to use the Precision 5510 away from the TB16 and restarted...then you have no need to encounter BitLocker recovery and re-enter the recovery key again

One you go back to connecting to the TB16 though... you guessed it, you need to re-enter the recovery key again.
I see two ways to look at this:

What's going on at a hardware level that is resulting in this behaviour? Is there something at a dock c... Read more

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Dear Team member,
First I have a windows 7 OS - 64 bit (not Pro nor Ultimate).
I have installed bitlocker on a Seagate Expansion portable drive on my old laptop with an XP or older OS (now scrap) and I have set a password.
I have the password but I want to remove completely.
I tried several Seagate softwares and searched for Bitlocker programs that could delete the password but without any result.
Would you kindly assist me in deleting the password that locks the access (not encryption) to my external HD.
Thank you,

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I have a laptop that has win 8 but not the Pro version.And it apparently does not have Bitlocker on it.
I have the win 8 Pro upgrade software but i think its the full version which i bought for another pc.And the upgrading instructions on the outside of the box talks about upgrading from vista or xp only.I am running win 8.

The only reason I am wanting to upgrade to win 8 Pro is to have Bitlocker.

Is it not possible to install the win 8 Pro OS?

Or is there another way of obtaining Bitlocker?

Its an acer laptop.
the system info says:
the system type is a "x64 based-pc"
celeron cpu 1017u 1.6 ghz,2 cores,2 logical processors,
Win 8 version is 6.2.9200 build 9200
thanks in advance

A:Upgrading Win 8 to Pro version - needing Bitlocker

The upgrade route is to use the "Add Features" option:
Add Features to Windows 8

Where I am, you can also buy the Windows 8 Pro Pack as a boxed product in the shops, and it's considerably cheaper than the Microsoft Store ("I want to buy a product key online") route. So I'd check your local computer stores to see if that's available.

It's still quite pricey (it is here, anyway) though.

What do you want to do with Bitlocker? Depending on what you're trying to do, you might find other 3rd party software that does the same.

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I have a bootable USB with Win7 Ult on it from which I recently installed Win7 Ult. So I know it's good.

Now I get a machine - Win7 Ult - that keeps switching off, is unusable. This is a difference machine, okay?

Quite Kosher. Has an activated key.

I try to repair it using the Win7 Ult install disk which searches for installed Windows, finds it, and then declares it can't help because wrong version of Windows!

I have another USB sold to me as a 'repair' usb for any version of windows. That does the same thing.

Don't have the original install disks for the broken machine in question so I can't go back to them.

Any clues what might be going on?

I guess I'm just going to have to make a fresh install.

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I tried to restore my system. It came up with this error: Active Alert Notepad. File rstrui.exe ---Malicious script detected Object: File System Object Activity: Get special folder

When I opened the menu and clicked on the first one that will not allow this (there were only 3 options: not allow, allow once or allow. When I clicked on the first choice nothing happed. I then went to Start -- Programs -- access- Windows Explorer. 2. Go to the file that is in the script blocking message. The only file that is in notepad is "Desk Top.ini Notepad". This file is archived. This file is in the "My pictures" Folders. When I open it it reads:

List of Things To Do List
[email protected] . dll , -12688
Owner=Janet L Ross
PersonalizedName=My Pictures

The tile: "List of Things To Do List" does not show up on my screen when I open this file.

Is this the problem file? If it is how do I fix it? If it isn't where do I go from here?

A:Windows XP Home Version

Jan Ross said:

I tried to restore my system. It came up with this error: Active Alert Notepad. File rstrui.exe ---Malicious script detected Object: File System Object Activity: Get special folder

When I opened the menu and clicked on the first one that will not allow this (there were only 3 options: not allow, allow once or allow. When I clicked on the first choice nothing happed. I then went to Start -- Programs -- access- Windows Explorer. 2. Go to the file that is in the script blocking message. The only file that is in notepad is "Desk Top.ini Notepad". This file is archived. This file is in the "My pictures" Folders. When I open it it reads:

List of Things To Do List
[email protected] . dll , -12688
Owner=Janet L Ross
PersonalizedName=My Pictures

The tile: "List of Things To Do List" does not show up on my screen when I open this file.

Is this the problem file? If it is how do I fix it? If it isn't where do I go from here?Click to expand...

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I have Win 10 Pro and I set the Encryption method in Group Policy as being XTS-AES 256 instead of the default XTS-AES 128. Is XTS-AES 256 more secure than XTS-AES 128?

A:New BitLocker Encryption Settings in version 1511?

Hello win10freak,

XTS-AES 256 uses 256-bit encryption vs 128-bit encryption with XTS-AES 128. 256 is more secure.

BitLocker Encryption Method and Cipher Strength - Change in Windows 10

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I want to download Dell recovery image for OptiPlex 5250.
Which one that I should go for.
Thank you.

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A BIOS missing or corrupted file error aborted this month's Windows 10 Update cycle on my laptop. As a result I found it necessary to run the factory image recovery process. This did cure the BIOS file problem, however, it also restored the factory installed 8.1 version of Windows. I need to re upgrade to Windows 10 in order to restore my personal files from my external hard drive using Comodo Backup. Is it possible to do this without buying the full version of Windows? I posed a similar question on the Microsoft Forums, and a response reccomended contacting you for a recovery disk. Are such disks available, and what do they cost? In connection with this, I have a question concerning Windows ISO files. I see where they can be burned to a CD or DVD, or saved to a USB flash drive. Can they be saved to an external hard drive as well?

A:Restoring Windows 10 following a recovery process version ro...

Hi,Have you upgraded Windows 8.1 to Windows 10 previously and successfully activated it?1.If yes, you can do clean installation and free activation now. Windows 10 UEFI bootable USB can be made using Microsoft windows media creation tool.https://www.tenforums.com/tutorials/1950-windows-10-clean-install.htmlYou can ONLY create BOOTABLE DVD/USB using Microsoft windows media creation tool. No point in saving or burning of ISO file into these media. You can follow above tutorial to make BOOTABLE media. You cannot use external hard drive for this purpose.2.If no, you've pay and buy retail activation licence and installation media of Windows 10 from Microsoft and do the clean install.RegardsVisruth

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i am currently running an acer laptop with windows 7 ultimate. I have ordered a new computer which should arrive in the next few days.

it is coming with windows 7 home premium but i'll install ultimate on it. can i then go and install the home premium version on my laptop.

A:Dell version of windows 7 home

Probably not, The new computer will most likely have an OEM edition. That means it cannot be moved from that one computer.

OEM only one computer
All others one computer at a time.

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Can someone please help. Iam 70 years old and have a computer since i was 68. When i first got it 2 years ago i had windows home pemium since a month ago i have a new version due to the renewal of my hard drive after it broke. they saved a small amount of data and when i restarded it up and entered my product code etc i now have a new version. Can someone help me get the old one back as it is not in memory of my computer. Please forgive me for not beeN able to get this accross properly

A:windows 7 home premium old version

Does it look drastically different? I'm wondering if you have Windows 8 installed instead of Windows 7.

If it is still Windows 7, is it that the desktop looks different? Or are installed programs and/or your personal data missing?

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I have a Compaq Presarion 300 with windows xt home version laptop. The taskbar is just a solid blue. I cannot get start to appear so cannot do anything. The desk top is ok with all its icons.

If someone knows my solutions answer it is simplist terms possible as I am not computer illiterate. Thankyou.

A:windows xt home version taskbar

Did this just start happening? Did it work proper before? Do you see a start button in safe mode? Are the icons really big in normal mode?

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For the last few months every time I restart my pc it starts a windows update which freezes at 32%
So I have do perform a backup system restore.

I have searched the web and tried everything I could find, but to no avail.

So I have to leave the PC up 24/7

any ideas, I am willing to go without any windows updates, just want to shut down once in a while.

A:windows 10 64 home version hangs at 32%

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Hello TenForums,

I am having a Windows installation problem on a new build.

Using the Media Creation Tool, I created a DVD and a bootable USB (both with Windows 10 Home 64-bit).

In both cases, I get a blue screen of death (BSOD) during the installation process. The BSOD happens after the black and white ?Loading files...? screen, and just after the Windows 10 symbol appears.

The error message is usually ?PAGE_FAULT_IN_NONPAGED_AREA?, but sometimes it is ?MEMORY_MANAGEMENT?.

Some have pointed to faulty RAM as a possible cause. I did a memtest which did not find any problems. In addition, I installed Windows 10 Home 32-bit without any trouble and the system appears to be stable. Are the above good indications that my RAM is fine?


The following are the new components in my build.

CPU - Intel Core i7-6700K (BX80662I76700K)
MB - MSI Z170A Krait Gaming (LGA 1151)
RAM - G.SKILL Ripjaws 4 Series 16GB (2 x 8GB) DDR4-2400 (F4-2400C15D-16GRR)
SSD - Samsung 850 Evo 2.5" 250GB SATA III (MZ-75E250B/AM)

And I am reusing one component.

PSU - Thermaltake 430W (XP550 NP)

There's no discrete graphics card...yet.


1) How can I use the DM Log Collector Tool in my case?
2) What do you think about the condition of my RAM?
3) Windows 10 Home 32-bit works fine, but not 64-bit. What do you think about this?
4) My 430W PSU is more than enough wattage according to ... Read more

A:Can not install 64-bit version of Windows 10 Home :(

Please Run Memtest86+

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask

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I have 3 questions for anyone qualified enough that can help me:
1. What is a Hijack file??
2. Where can i find it on my computer?
3. I have XP Home and i want to clear some processes running in my Windows Task Manager window. Isn't that what the hijack file is all about?? and what things can i delete off of the list??

Thanks for ANY help you can give me. This has been a long time question i've never sat down to ask anyone until now.

Mobo i noticed you helped someone with that...can you help me?? (anyone is welcomed to help tho )

A:help help, i have 3 questions about Windows XP Home version

HiJackThis is a program that you can download and use to detect spyware and browser hijack issues. You can get it here.


Follow the instructions on there site for using it. Just post the log. Dont fix anything yet.

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In a previous thread I was needing a new hard drive for my parent PC. Settled on the Hitachi and it seems very good.

Now, since they had the partitioned hard drive with NO recovery disks I need to buy a full version of the software.

So much to look at. DSP, OEM...etc.

What am I looking for exactly?

Windows XP, Home or Pro is what they want but I'm confused with all the additional language the discount sites add to the product line.


Thanks Rick

A:How to Buy a Full Version Of Windows XP Home or Pro?

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Was organizing the SATA connectors in case disconnecting/reconnecting a few HDDs, one with the W7 64 bit OS (H1). Then disconnected all HDDs leaving a new one and installed W7 64 bit on it (H2) with only it connected. Performed fine. Disconnected it (H2) and reconnected the first one (H2) and W7 would not launch, so inserted OS disc and it would repair something (I have no idea what as it did not indicate, I found that to be particular helpful by MS) and then W7 would launch. From there on, any time I switched between the two drives each having the respective OS (H1 or H2), the OS disc would need to be used to repair the unspecified problem and launch Win. Did this a few times until the first OS (H1) the disc no longer could 'repair' what ever needed to be fixed and the famous message follows:

"This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows"

The real (dis)interesting part to all of this, is that yes important data is off on drives other than the OS drive though did have a few files with mostly shortcuts on the desktop. In accessing the first OS (H1) via the second (H2), after fighting through the "access is denied" and "ownership rights" UAL BuSines, only half of the files that were on the desktop are actually in the desktop folder/directory. Is it worth fixing the OS on H1 to get into Windows to see if ... Read more

A:system recovery option not compatible with version of windows

Quote: Originally Posted by UserHAL

What happened to files that were on the desktop and what is it with all of these fundamental OS/HDD issues with W7? Wow - epic issues for MS. //Someone should launch a complaint.//

Responses: at 1 hour with 171 views: 0 responses
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Using the Recovery Disk multiple times on different partitions did not help the situation. I would guess that your boot partition is messed up because of that. Post a screen shot of your expanded column Disk Management using your Snipping Tool and we will see what you have. Screenshots and Files - Upload and Post in Seven Forums

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Using Windows ADK 10 v1511, how do I create a CD of the Windows PE latest version for the imaging, recovery and system maintenance?



A:Create a CD of the Windows PE latest version for the imaging, recovery

Originally Posted by balubeto


Using Windows ADK 10 v1511, how do I create a CD of the Windows PE latest version for the imaging, recovery and system maintenance?



Read the information on this link, and see if this is what you want to do.
System Repair Disc - Create in Windows 10
Another Good choice is also this program, which a lot of us use too.
Windows 10 Recovery Tools - Bootable Rescue Disk

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I have a Gateway MX6650 laptop that came preloaded with Media Center 2005. The recovery disc is labeled as "Gateway Microsoft Windows XP Media Center Edition 2005".

And yet, when I used it yesterday to format my hard drive, it installed Windows Media Center Edition 2002.

Also, I'm not entirely sure it's just a mislabeled recovery disc. I've used this disc once or twice before, and while I'm not 100% certain that it installed MCE 2005 in the past, I do know that I was able to download and install MCE Update Rollup 2 last time.

Yesterday when I tried installing Update Rollup 2, I got an error saying this update can only be applied to Media Center Edition 2005, which was when I first noticed that 2002 was installed, not 2005.

Any ideas?

A:Recovery disc installs wrong version of Windows?

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I was using my Dell laptop today. All of a sudden the OS just shut everything down quickly and shut down. There was no error or anything like that. It just shut down.

Upon booting, I was given a screen to enter the bitlocker recovery key. I tracked it down and entered it into the laptop. The laptop then tried to boot, but blue screened. In typical MS fashion, the blue screen showed for about 1/352352th of a second so I couldn't get any real information about the error.

I tried the boot system recover option that the os presented. I tried the option to recover from the last recovery point or to recover the other way. Each time the system booted back to the same problem.

Does anyone have any idea of how I troubleshoot this? I'm lost. Thanks for your help.

A:System shut down, now bitlocker screen and windows won't start


See if these tutorials are of any help to you:
Troubleshooting Windows 7 Failure to Boot
Troubleshooting Steps for Windows 7

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Have a 6 year old Asus laptop. After all these years, it is still working great. Never did I get this lucky with countless hp laptops in the past. Anyway, I am running into 2 issues periodically! They both happen when external hard drive (seagate 2tb) is attached via usb port.

1-When I create and save a folder (ebook, mp3 album folder,etc.) I save them onto hard drive and back them up to ext. HD. The software I use is Calibre for ebooks I purchase. When the folder is created, sometimes every letter is in capital. So, I click, then retype the letters (author names). Windows 10 refuses to change it. Remind you, the folder in ext drive exists with capital letters. I am able to to do this if it is saved in D internal drive.All I am doing is changing it to small letters. (For example, JOE DOE to Joe Doe). Can't!! If I delete this folder from ext. drive, and make a copy of the same folder (from internal hard drive to ext HD (with small letters) , it works. But, why does that happen?

2- Again, ext hd is attached. I want to open Trash folder and delete everything permanently. I see that trash folder also shows some ebook and mp3 folders and individual files from ext drive which is usually F. Strange!! I compared some folders in trash and ext drive, and noticed that both copies exist!! So, what is going on here? After saving files onto ext. drive and unplugging it from laptop, trash folder obviously does not show anything from F drive.

I use free versions of Avast, CCleaner,... Read more

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I would like to have remote access to my desktop by my iPad Air2, IOS 9.2.1 & I would like to remote access my sister's laptop running Windows 10 home version. I have wireless connection & she is wired if that makes any difference. The research I have done tells me I need the Pro version at $200 or I need to run a server. I have SQL Server 2005 Compact Edition in my program files that I can run. Will that server allow me to use Remote Desktop? I obviously know nothing about this so please do not be technical in your answers. Do you have any inexpensive suggestions? I would appreciate any help.

A:Remote access for Windows 10 Home Version

Welcome to the forum.

Home editions of Windows (any version) cannot act as a host for Remote Desktop. SQL Server makes no difference.

You will need a third party solution.

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Hello everybody! I need your help. I wanna reinstall windows7 home premium but I can't find where I can download the iso file to burn it on a disc. Can you tell me what I can do? Also, I asked to a microsoft technician but he told me that they can't help me because my license is OEM and he told me that I had to contact with DELL to get the iso file for my laptop. I'm using a DELL N5010. Please, help me because I wanna get Windows 10.

A:I am looking for the iso file of Windows 7 Home Premium OEM version

Hi Marin
Windows has stopped providing the iso image to the general public for some reason best know to them. but i guess this conversation will help you since you you already have the license
Please let me if that work for you

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I have made a windows usb instalation key for a long time ago i lost the original cd since then , so the question is , how do i determine what version of windows is on my usb i know its a 64 bits but i dont know if its windows ultimate , pro , or home, is there a way to determine what version without starting the instalation ??

IN advance thX

The unsecure :P

A:how to determine what version of windows is on my cd/USB pro , home , or ultimate ??

Check the documentation files. Look for an html file.

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