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Fingerprint Scanner not working on Thinkpad X1 Extreme

Q: Fingerprint Scanner not working on Thinkpad X1 Extreme

Can anyone help me? I purchased the Thinkpad X1 Extreme yesterday. Fingerprint scanner does not work. Is this a software issue? Device manager claims the biometric devices are working fine.

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RELEVANCY SCORE 200
Preferred Solution: Fingerprint Scanner not working on Thinkpad X1 Extreme

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RELEVANCY SCORE 89.6

ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working I removed and uninstalled the driver/software... now it does not say it's disabled however it does not work either.  The WBDI Synaptic driver has not reinstalled and no matter what I try nothing tells me to install it again.  Help please!  Shasta

A:ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

Look in the BIOS under security/I-O Port access and make sure it is not disabled

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RELEVANCY SCORE 88.8

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 82.4

Hello, I've recently acquired an X1 Extreme with i5-8300H & 8 GB of RAM. The fans are very loud & come on relatively frequently although I'm currently using it for light browsing, syncing files over the network and other low-impact activities. I've switched off anthing that would use any more power than necessary (unnecessary background services, switched to optimised for battery, switched off dGPU, configured BIOS 1.19, etc.). The machine is on a laptop stand & it's about 20 where I live. I've undervolted the processor to -0.150V & followed nearly all the advice on these forums & Reddit. I've stopped short of repasting since it's simply not normal that I feel like I'm working on a jet engine whilst not doing intensive work with the laptop. The following video shows Intel's XTU's CPU use at +-25% & a package temperature of about 65. I can hear that noise from the other side of my apartment!https://www.dropbox.com/s/t4oxkszx8de8l3o/20190506_150636.mp4?dl=0 The other problem I have is with the fingerprint scanner which virtually never works. I've tried creating several fingerprint profiles & resetting the old ones. Any pointers to how I could solve any of the above problems would be great. Thank you!

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RELEVANCY SCORE 79.6

I have recently bought a Thinkpad X1 Exteme and it is running Pop!_OS 18.10. I was hoping the find a linux driver for the finger print reader. Lenovo only seems to have w\Windows drivers listed. Is there any plan to release Linux drivers by any chance? Or third party drivers that may work? Thanks

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RELEVANCY SCORE 77.6

I wasn't sure if this was the place for this but here goes.

when using the fingerprint scanner on a network with pasword changes every 90days, does the fingerprint scanner on a lenovo laptop synch properly with a newly updated password? I have a user here who changed the password but the fingerprint scanner did not seem to recognize the change since when you first set it up it asks for your current password. Once setup correctly all you have to do is scan your fingerprint and it logs you in.

Any info would be great.

Thanks,
 

A:thinkpad fingerprint scanner

Hey it might also be worth posting at http://forum.thinkpads.com/index.php also
 

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RELEVANCY SCORE 76

Hello everyone, today I received my X1 carbon 6th gen. Upon setup, I couldn't complete the fingerprint scan and received the message that the device has disconnected. After the initial setup, I tried to complete the fingerprint scan again, but I only got the same message that the scanner was disconnected. I looked around online and found some forum posts about the uninstalling drivers and installing new ones. I followed all the information I found but to no luck. Maybe I was looking at the wrong drivers online or something. Any help is greatly appreciated!

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RELEVANCY SCORE 75.2

I`m newbie on the forum and I did not find the information I`m looking for that`s way I`d like to ask you I wanted to activate on my  Thinkpad X1 carbon 20BTS33S01 with Windows 10 Pro (1903) fingerprint scanner but in WIndows Hello Fingerprint is information that the option is not unavailable and Windows cannot find compactible  fingerprint scanner for my notebook. When I took a look on software in pcsupport place I fioud some file ... l67y47a0.exe (Validity Fingerprint Common Driver for Windows 10 (32-bit, 64-bit)) but I do not know what I can do now wth this to activate fingerprnt scanner. Can you give me infomation the file is right to solve my problem or when I can find right one and also some tutprial how to do it? Thnak in advance all of you for your support.

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RELEVANCY SCORE 72.8

Hello, I have a new Thinkpad X380 Yoga Type 20 LJ and am experiencing the following problem with my fingerprint scanner: When I start my computer from a completely shutdown state; the white light on the scanner lights up as soon as the lock screen comes up and I can scan my finger --> no issues whatsoever. But, when I put my computer to sleep and open the lid again after a few minutes have passed; the lock screen comes up promptly but the white light on the fingerprint scanner needs atleast 10-15 secs more to come up and only then can I scan my finger. This really screws up the whole fast wake up experience. Looking forward to a prompt response or solution Thank you.

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RELEVANCY SCORE 70.8

Hi,Fingerprint scanner on my P52 hasn't been working since day 1. Here's the series of events: Tried to set up through windows hello, but during the fingerprint registration dialog I never got any confirmation that the fingerprint was scanning.Uninstalled driver in device manager and restarted. No changes.Went to bios and changed fingerprint scanner priority from external->internal to internal.. Scanner disappeared from windows hello and showed as disconnected in device manager.Reverted the scanner priority setting in the bios. Scanner still showed as disconnected.Ran "reset fingerprint data" in bios. Got message "No fingerprint scanner connected".Opened up computer, physically disconnected scanner, started and shut down computer, reconnected, restarted. No change. Bios and fingerprint driver are updated to the latest version.I've contacted telephone tech support, but they have been useless. They can't even successfully transfer me to the 2nd tier technichian! Thanks.

A:P52 Fingerprint scanner not working

My fingerprint scanner was working until the latest update.

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RELEVANCY SCORE 70.8

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

A:fingerprint scanner not working

Dear Customer, Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor. Also go to BIOS and restore defaults and see it works.1. Please "Turn OFF" the Notebook2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu3. Now here, Please select the BIOS option [F10]4. Load Defaults. Save and Exit Provide the Exact model and Product number of your unit.Please post back with the result  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 70.8

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?even after downloading validity sensor .

A:Fingerprint scanner is not working

Hi,Is this the driver you downloaded?http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405... Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration. When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  ) You could also try to update BIOS and see if helps. Let me know,David

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RELEVANCY SCORE 70.8

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

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RELEVANCY SCORE 70

my hp envy notbook fingerprint scanner not working
 

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RELEVANCY SCORE 70

Hello, I've had my Hp envy m6 notebook about a year now and I recently cleaned it out to make it run faster and fix up some other stuff. On accident, I believe that I uninstalled the program entitled 'Validity WBF DDK'.  Immediatley i realized that my fingerprint scanner was not working.  I went into the HP Utility Center and reinstalled the driver for the program, but it does not seem to work. I even erased my fingerprints and rescanned them.  That did not work though.  At first the scanner light used to light up, but nothing even shows up now.  The light does not turn on and when I try to log in, I get a messaage that says "An error occurred preventing the use of your fingerprint credentials". It's not that important, but I upsets me that I cant get it work anymore.Someone please help, please and thank you!-Jeremy













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A:HP ENVY M6 FINGERPRINT SCANNER NOT WORKING

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)How Do I Find My Model Number or Product Number  Once you have the info, use the button at top of this page titled "Support", then click "Software & drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Download the latest Validity Driver and HP SimplePass software.

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RELEVANCY SCORE 70

I've got a T550 with Windows 10. I have tried setting up the fingerprint scanner using Windows Hello, however, it tells me that something didn't work and to try again. Everytime I try to scan it, the scanner isn't green, it's red. Any idea?

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RELEVANCY SCORE 70

During the setup of the laptop, Windows Hello instructs me to place my finger on the scanner - when I do that nothing happens. I have attempted this multiple times and tried reinstalling the drivers with the same results - nothing happens. Am I doing something wrong here or has anyone had this same experience?

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RELEVANCY SCORE 70

Does anybody have a clue how to get the fingerprint scanner to actually work ? - in all the time I`ve had this laptop  it`s NEVER really functioned  properly. 1. It keeps  losing its registry settings  - & I  find myself constantly having to uninstall it and scan  for thedevice again  just to get it to even light up. 2. it point blank refuses to take a fingerprint scan, - according to it , the sensor is either too dirty , I`m moving my finger too fast  or  using the "wrong" stroke when  scanning. if its such a unreliable  device - why  even include it in this  otherwise excellent laptop? - I have no issues with the actual machine itself,  other than its  running the awful windows 8.1 operating system  - which I find is bugged beyond belief- I`d really much have preferred to buy this  laptop with windows 7  on it but thats  another story entirely...sigh. Back to the fingerprint scanner - has ANYONE got it to work?

A:HP Envy fingerprint scanner not working

Hello @demotricus, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are not able to get the fingerprint scanner to work on your notebook computer, I would be happy to assist you in this matter! To configure the fingerprint reader, I recommend following this document on Using HP SimplePass Fingerprint Reader (Windows 8). This should help to setup your passwords and use the fingerprint reader for login and website passwords. For further assistance, I will need to know: The Product and Model Number of your notebook computer.If your computer has completed all of its important Windows Updates.If you have updated your HP drivers using the HP Support Assistant.If this is an on-going, or recent issue. Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!Regards

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RELEVANCY SCORE 70

hello, my fingerprint scanner also stopped working also after the win 10 installation. it used to respond to touch, but not anymore. whenever i try updating the drivers, i'm told i have the most recent driver but the reader is still totally off.the driver i have at the moment is (WBF)(PID=0018). i hope there's a way outta this too

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RELEVANCY SCORE 70

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 70

Fingerprint scanner for HP Pavilion dv6-6047cl laptop (Windows 7) was still working after install of Windows 10, but then stopped working when Smart Friends initiated a clean install of Windows 10 to fix Office (which was acting wonky). I have downloaded and installed various drivers, including those on HP website associated with my laptop model,  the lenovo driver, and the driver HP Tech Support told me was the specific driver for my laptop (Validity Sensor 4.3.205.0 -- sp53369). Nothing seems to work.  Do I need to download software (Digital Persona) for it to work?  Because the tech at HP TECH Support said that the scanner would work with Windows 10 if I installed the correct driver.  I contacted HP Smart Friends and told them all this, thinking that they might no what to do next.  But the tech just mucked around for over an hour re-dowloading the same drivers I already had and a third-party software called Software Informer that I really did not want on my laptop.  In the end the tech told me that the drivers were incompatible with Windows 10 and there was nothing more he could do.  But I not very confident that the tech knew what he was doing.    Is this hopeless as HP Smart Friends would have me believe?            

A:Fingerprint Scanner not working - VERY CONFUSED!

Fear not, there is always hope. Had a similar situation with an EliteBook 2560p. After playing around with several ways and configurations, I was able to make the fingerprint sensor work with Windows Hello to log on to the machine via finger print. Do not ask me WHY it works, but this is the way the installation does work (for this machine) and as I have an image of the drive of the state before it worked, I was able to repeat the process to make sure this (and only this) is the way it works. You will need the Lenovo driver https://download.lenovo.com/pccbbs/mobiles/l67y44a0.exe and the HP driver package http://whp-aus2.cold.extweb.hp.com/pub/softpaq/sp58501-59000/sp58900.exe Please be aware that you are proceeding at your own risk. If your configuration is screwed after this, its not on my account. 1. Unistall all the current Validity and Lenovo packages2. In Device Manager remove the current Fingerprint driver AND delete it.3. W/o a reboot install the Lenovo package l67y44a0 (Synaptics WBF DDK 5011 (Advanced)4. Reboot5. Install the HP package sp58900 (Valdity WBF DDK)6. Reboot7. In Device Manager (whatever it shows there, even if it loooks good!) , update the driver for the reader by "Browse my computer for driver software" and "Let me pick from a list of device drivers on my computer". There should be only one driver to pick, called "Validity Sensors (WBF) (PID=003c)" which might differ for you. Step 7 should bring the Fingerprint reader online. If... Read more

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RELEVANCY SCORE 70

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 70

Hi

I have a problem with the login process for Windows. A while ago (nearly a year now) I installed a USB fingerprint reader and this worked fine for a while when all of a sudden it appeared to stop working on the login page. It turns out that if I scan my fingerprint within the first 2 seconds of the login page appearing then Windows recognizes the device and allows me to log in using biometrics, if I try after the 2 seconds then it doesn't work and I have to use a password. I really don't understand, the device is recognized, working properly and even if it doesn't work for logging in then I can still access biometric settings and everything as if it was completely fine.

I'm presuming that this is a driver conflict somewhere that during the loading process something happens after 2 seconds that prevents the fingerprint reader from operating correctly but how do I find out what?!?!?!

A:Fingerprint scanner not working unless you're very very quick!!!

Welcome to Seven Forums MK303. You might try resetting the fingerprint reader.

How to Reset a Fingerprint Reader

If no help, I'd suggest trying a clean boot to see if an application is interfering.

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

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RELEVANCY SCORE 70

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

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RELEVANCY SCORE 69.6

Hi -- Two problems I'm experiencing:(1) when i try to log on by scanning my fingerprint, the computer first appears to recognize my fingerprint but then asks me for my pin or password.  I cannot get it back to where my fingerprint logs me on.  (I've tried updating software and drivers.)(2) my clock is, for some reason, an hour fast.  It's set to the right time zone in the settings. Any help anyone can provide would be greatly appreciated!  

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RELEVANCY SCORE 69.6

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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RELEVANCY SCORE 69.6

I downloaded the Validity driver from the website, but my fingerprint scanner isn't working. When I was running the Insider previews it did work and I was able to use Windows Hello. But now with the full version, it does not work. Is there an updated driver or one from another device that would work?











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A:Validity fingerprint scanner not working on Windows 10

@ironbesterer? Your solution might depend on your particular setup. Reference:HP ENVY dv6t-7300 CTO Quad Edition Notebook PC ========================================================================Scenerio 1You have HP SimplePass installed -- and you did not say whether or not this is the case -- AND you are running (some version of) the original Series 6 HP SimplePass program that was installed (shipped) with your computer.  This Series of the program may, or may not, want to run in your new Windows 10 Operating System. I have read one member's claims that Series 6 HP SimplePass, that is, HP SimplePass probably version 6.0.100.276 -- does run in Windows 10.  I cannot verify that is the case. How? Reinstall the existing Validity Driver:Uninstall - do NOT delete the Driver from the Device ManagerReboot (Restart) the computer and log inCheck to make sure your Sign-Options are set in PC Settings If your Series 6 HP SimplePass program is not behaving itself, that is, the program starts and then balks, the Splash screen starts / stops / flashes / freezes, then you might try:  Hard Reset / Forced Reset"Repair" the SimplePass program (Programs and Features)Tryoverloading the program, that is, installing the program over the top of itself without removing the existing program from the computer. ========================================================================Scenerio 2 You have been running Series 8 HP SimplePa... Read more

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RELEVANCY SCORE 69.6

Hi. Last month, my yoga 920 glass vibes got broken (doesn't start), so I had it fixed at a repair center (still under warranty). They said that they changed the motherboard of my laptop. After the repair, the fingerprint option to open my laptop is missing. I read some related problems and solutions such as updating the system and drivers, but it still doesn't work. And under the sign-in options, it says that "Windows Hello is preventing some options from being shown." How to fix this problem? Thanks

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RELEVANCY SCORE 69.6

Hi All,  My fingerprint scanner isn't working and it says that windows hello isn't available on this device. Additionally, when I look at the driver for the scanner it says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)." I have tried updating this driver, uninstalling this driver and reinstalling it, reinstalling the chipset drivers, I have reset windows and nothing has worked. 

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RELEVANCY SCORE 69.6

Hey,

A few days ago I was on my Tecra R940 and I got series of messages re., a disconnected USB device. I didn't think much of it at the time, but since then my fingerprint scanner has stopped working.

I can't login via fingerprint scan, and when I run the Fingerprint Utility, it says, "Failed to connect to the sensor".

I've run the Toshiba PC diagnostic test tool and it passed everything except the Modem test (I skipped, don't have a telephone line).

Any ideas on how to diagnose this?

Any help is greatly appreciated!!

A:Tecra R940 - Fingerprint scanner not working

Below is the output from the Toshiba PC diagnostic utility:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Date 2013/10/30 16:42:09

[PC Information]
Model Name TECRA R940
Part Number PT43GE-00G009EN
Serial Number 8C087716H
OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
BIOS Version Version 6.70
CPU Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz
Physical Memory4096MB RAM
Hard Disk Capacity484,059,377,664 [Byte] 450.815 [GB]
Hard Disk Free Space Capacity131,957,252,096 [Byte] 122.895 [GB]
Video Intel(R) HD Graphics 4000 version=8.15.10.2712
Screen Resolution1366 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=6.0.1.6591
Intel(R) Display Audio version=6.14.0.3090
Network Intel(R) 82579LM Gigabit Network Connection version=11.15.16.2001 MAC Address=E8:E0:B7:08:E0:5F
Intel(R) Centrino(R) Advanced-N 6235 version=15.1.0.21 MAC Address=C4:85:08:85:03:E5
Ericsson F5321gw for TOSHIBA Mobile Broadband Network Adapter version=7.1.0.5 MAC Address=
Modem Ericsson F5321gw for TOSHIBA Mobile Broadband Modem version=7.1.0.0
Internet Explorer9.10.9200.16721
IDE Device TOSHIBA MK5061GSYN ATA Device
Ricoh SD Disk Device
ELBY CLONEDRIVE SCSI CdRom Device... Read more

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RELEVANCY SCORE 69.6

Trying to get an external USB Eikon UPEK fingerprint scanner to work with my new T460p. Scanner works fine with Windows 10 Hello!, but I'm unable to get it to work for PXE pre-boot authentication (for BIOS power-on, hard disk passwords), even though I have set the BIOS to give priority to an external scanner. At the moment, only the built-in scanner works in both phases (pre-boot, Win 10). I used this scanner in the past with the previous ThinkPad (a T520), so I'm confident it's not faulty, but for some reason the BIOS is not recognising it. Is there something I'm missing? Has anyone managed to get an external fingerprint reader to work with a T460p in the pre-boot phase? If so, which model/mfr are you using? Many thanks

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RELEVANCY SCORE 69.6

So earlier today, I logged into my computer seamlessly with the fingerprint scanner multiple times. Then, all of a sudden, the light has stopped working and I can't login with the scanner no matter how many times I attempt it. I've opened up simplepass, and it seems to think there's no problem with it. When I try to register a new finger, it simply gives me the directions and says 0% (no "not connected" or anything like that). When I swipe my finger it doesn't recognize it, though, and it stays at 0% until I press cancel. What should I do. I've already rebooted the computer and that hasn't seemed to work.

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RELEVANCY SCORE 69.6

HELP!!! My fingerprint scanner stopped working after the Windows update last week. I was able to go into my device manager and do the roll back. It worked for 2 days then stopped again. I went back in and the roll back was now greyed out so I did the update on the driver and again, it worked for 2 days. Now for the last 3 days, every time I turn on my computer the fingerprint reader is not working. Any solutions for a long term fix?

A:Fingerprint scanner stops working daily

Hello and welcome,
 
It may help others to help you if you specify what laptop, what operating system, etc...
 
Z.

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RELEVANCY SCORE 69.6

Recently bought a brand new Yoga 920. Fingerprint scanner worked perfectly for about a week, then suddenly stopped working. I googled some solutions and have found that if I restart the computer or uninstall/re-install the fingerprint scanner device in Device Manager then it will temporarily work again, but usually only for the next sign-in attempt. Very annoying - are there any more permanent solutions?

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RELEVANCY SCORE 69.6

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 69.6

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 69.2

so i've had this laptop since fall 2018. the fingerprint scanner stopped working around december 2018 and then just now my pen stopped working. pen: if i restart my laptop, itll work for a few seconds and then if i touch the screen with my finger, it completely stops. the battery is at 100%. i tried looking in the device manager to try and restart it but there's no sign of the pen driver, just something that says hid compliant pen and lenovo pen device. i tried updating the drivers for those, didn't work. fingerprint scanner: just stopped working one day, tried doing everything to get it to work again. went into device manager, biometric devices and there was absolutely nothing about fingerprints. if i go into sign in options, it says windows hello is preventing some options from being shown. tried to remove my pin, no option for that.priorities are the pen because i specifically bought this laptop for that so it not working is kind of a big problem.

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RELEVANCY SCORE 68.8

I get an error: The device cannot start (Code 10) Have unistalled the driver and reinstalled via pcsupport Lenovo (.1050) Have run Vantage  Only way to get the scanner working is to reset Win but it only works for a week or so before failing again. Any ideas?

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RELEVANCY SCORE 68.8

Hi!I use a Lenovo Yoga 720 15-inch which supports Windows Hello.  In the beginning of January the fingerprint reader stopped working for some reason. Device manager showed Driver error, which after a few log ins changed to Error 45. Then, in Device Manager, the biometric scanner fell of the visible and hidden devices lists altoghether. Since I was doing a heavy amount of work on a tight schedule I decided not to deal with such a incovninience back then. Today, I did a complete PC reinstall due to some performance issues after the April update. Unfortunately, that didn't fix the problem with the fingerprint reader, as Windows Hello still shows up as unavailable. The Biometric category in Device manager is nowhere to be found. My PC is up-to-date both in terms of Windows updates and Lenovo Driver updates. The device is still in warranty. Current Os & Build: Windows 10 Home, ver. 1803, build 17134.112 Local Lenovo Support didn't do much work, unfortunately. Also, I wasn't able to find an appropriate solution in other threads. Could anyone help me out with this issue? All ideas and advice are welcome. Thanks!

A:Yoga 720 - Fingerprint scanner & Windows Hello not working (showing up)

I don't have a 720, so I don't know if biometrics is a setting in the BIOS or not. First thing to do is update all the drivers and the BIOS using Lenovo Vantage. Once you're sure all that's up to date, then boot into the BIOS and look for a biometrics setting.
 
If it's not there, then you might want to open up the computer and reseat the ribbon cable that connects the sensor to the motherboard. If it's still under warranty, let Lenovo do it. Since there's no biometrics device listed in Windows, windows isn't seeing it for some reason.

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RELEVANCY SCORE 68.8

Hi,A few weeks ago I received T480 and I'm very pleased with it so far. One problem I have with the laptop is the fingerprint scanner. It works good just after a reboot - I'm able tologin using it. When I suspend the laptop and trying to login the scanner is disabled (the light above the scanner is turned off) - on the windows login page the fingerprint is listed (together with PIN and notmal password) but the scanner does not turn on when I chose it as a way to login.Could someone please help me to fix the issue?Laptop: Thinkpad T480 (with the IR camera if that matters)OS: Windows 10 with the latest updates as of May 2nd, 2018Scanner driver: 5.3.3521.26Thanks,Kamil

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RELEVANCY SCORE 68

helloI have used this Notebook for 2 weeks now. first i had no problems at all with the fingerprintscanner.but since 2 days it doest work, even the light that its enabled does not turn on when I start up the Notebook.why is this?

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RELEVANCY SCORE 68

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled) I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.Please help. Thanks.

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RELEVANCY SCORE 68

Hello,
I've installed Windows 7 Enterprise on my Dell Vostro 3360, and want to install fingerprint driver. Also I've installed Validity Sensor driver from here. And I still cant use my Fingerprint sensor. Please suggest me what am I doing wrong. 
Thanks
Regards,

A:Fingerprint scanner dell vostro 3360 not working under Windows 7

Hello Vgalav,
Have you tried these steps?
(1) Update the Bios. 
(2) Enable biometric support:  BIOS > System Configuration > Biometric Device Option > enable
(3) Clean the fingerprint reader with a soft cloth, dampened with an ammonia-based glass cleaner.
(4) If the problem is not resolved, check to see if the Fingerprint Reader is detected in Device Manager.  If not, reinstall the drivers.  http://dell.to/1lAGqoK
(5) If the drivers do not resolve the problem, repair/reinstall the operating system.
(6) If reinstalling the operating system doesn't resolve the problem, the finger print reader may need to be replaced.
I hope this helps to resolve the problem for you,~Maureen#Iwork4Dell

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