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Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo

Q: Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo

Hi,

I have a problem on my MI Notebook Pro device.
Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo. Any solution available?

Looking forward to your support.

Thanks,

Mahmudur

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RELEVANCY SCORE 200
Preferred Solution: Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InstantGo

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 182.8

Looking through MSINFO32 I see the line: Device Encryption Support Reasons for failed automatic device encryption: Un-allowed DMA capable bus/device(s) detected What does it mean? My laptop C:\ drive is encrypted the whole thing. Does this mean I have a problem? I have these lines too: Secure Boot State On PCR7 Configuration Bound

System Information report written at: 09/22/17 20:02:42System Name: DESKTOP-4PCRIDJ[System Summary]
Item Value OS Name Microsoft Windows 10 Pro Version 10.0.15063 Build 15063 Other OS Description  Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-4PCRIDJ System Manufacturer Dell Inc. System Model XPS 15 9560 System Type x64-based PC System SKU 07BE Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date Dell Inc. 1.5.0, 8/30/2017 SMBIOS Version 3.0 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Dell Inc. BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Bound Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.... Read more

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RELEVANCY SCORE 124.4

i have acer e1-571 notebook.running windows 10.from last few days my pc giving this error-Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

A request for the USB device descriptor failed.                                                            
                                                                i have tried all kind of suggestions
given by microsoft related this problem .but   cant solved.card reader ,pen drive ,external keyboard ,or external mouse no one working.2.some  random  keys  is not working .please fix my issue .

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RELEVANCY SCORE 110.4

 

 Z50 - Stock standard.
 
Suggestions (don't say buy a new computer, I did that already, and I still want this one to work).
 
The worst part this failed just on the inside of the warranty, but I didn't act on it.
 
Ok... so hit me with it.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

A:Z50 - Is this bad? - Failed storage device test

Hi slim6y,
 
Greetings.
 
SMART (Self-Monitoring, Analysis and Reporting Technology) error implies that the integrity of the hard drive is starting to fail.
 
Before it does, it alarms the user to back up the personal files for possible hard drive crash in the near future especially if you are now hearing clicks or slow performance.
 
Call in technical support for assistance and service.
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 108

I upgraded to Windows 10 a while back. Every time I open the computer I get a pop-up notification telling me the USB device is unrecognized. I have no USB devices in any of my 3 USB ports.
I sent my computer in twice. No help. They just uninstalled everything and reinstalled everything and told me it should be fixed. It is not. I then went about updating every driver in my Device Manager. I uninstalled the Unknown USB Device and then updated
other drivers. Certain drivers (such as PCI Express Root Port #3 - 9C14) when updating would also reinstall the Unknown USB Device, which I would then uninstall and keep working down the list. At the end of updating EVERYTHING I scanned for hardware changes
and "found" the Unknown USB Device. 
From what I can tell, and I know very little about this stuff, my computer can't name one of my USB ports. Since it can't figure out what it's called it can't download the proper driver for it. Since it can't download the proper driver it can't work properly.
The practical result from this is that one of my three USB ports does nothing when I put in any USB item (connect my android phone, thumb drive, presentation clicker, etc).
I've looked on tons of forums. My current thought is that if I can tell my computer what the deice is or download the right driver and tell my computer to use that driver for this device it should solve my issue. But I don't know how to know what the name
of the USB port should be (I imagine it woul... Read more

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RELEVANCY SCORE 102.8

bit locker drive encryption failed to recover from an abruptly terminated conversion
i have 2tb segate hd i have stoped  encryption on 94% and shut-down pc now im getting this message 'bitlocker drive encryption failed to recover from an abruptly terminated conversion' while unlocking hd what to do? i will get my data?........please
help me

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RELEVANCY SCORE 98.8

whenever i run hardware scan, i get error on storage device, mostly on SMART short Test and SMART drive self test.after error result i scan it again and then result is Passed.i just recieved notification of 'critical errors occured on hardware u need to scan it'. and i run the scan but  hardware scan freezes(it happenes mostly whenever i myself run a scan without getting any notification to run a scan) and then it gave me this failure result(refer to attached image below).Reply as soon as possible.Please help me to resolve this issue, i am too much worried about it.will be very greatful 

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RELEVANCY SCORE 98.4

I was just working happily when my Microsoft Bluetooth Mouse just suddenly stopped working.
The Bluetooth settings page says "Bluetooth is turned off" and there are no options on the settings page or the system tray to turn Bluetooth on.
The Device Manager now has "Unknown USB device - device descriptor request failed" where it did not before.
Other devices all seem to be working fine - USB devices plugged in are being recognized and work properly. Only BT seems to be broken.
I've tried:
uninstalling the device and rebooting
installing the latest updated chipset drivers from the dell website
windows updates
pretty much all of the advice here: http ://troubleshooter.xyz/wiki/fix-usb-device-not-recognized-device-descriptor-request-failed

Any other ideas?
Thanks

A:XPS 15 9550 Bluetooth stopped working (Unknown USB device - device descriptor request failed)

So in desperation I just went into BIOS settings to see if there are any BT settings that may have become disabled. I didn't see any, and I didn't change any other settings.
After rebooting, BT and my mouse is now working again.
Something seems to be really flaky here, but hopefully this will help others with the same issue.

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RELEVANCY SCORE 98.4

hey, im having problems with plugging in my mouse to any USB port, this just started around an hour ago. ive checked on the brand's website which carried no complaints on problems like this with the same mouse. tried pretty much everything, even looking
it up on youtube and forums... Nothing has worked, worser still, i got it for christmas and its stopped working, ive looked though the device manager too. Please try and help me, if u can. I use Razer Naga Waith Red if that helps

thanks,
onyx

A:Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.

Hi onyx,
This error means a device driver notified the operating system that the device failed. This circumstance can occur if the device hardware fails or if the device driver fails.
Have you tried to update the device driver for test?
Please follow this guide trying t resolve this issue:
Code 43: Windows has stopped this device because it has reported problems
http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspxKaren Hu
TechNet Community Support

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RELEVANCY SCORE 98

Hello, ok so after recently doing a clean install of windows 10(please don't get me started on that mess). my system has been plagued by random usb drops. it's where everything connected via USB suddenly disconnects then reconnects out of the blue. well I was using a Rosewill Transenclosure RX200R-APU-25B USB 3.0 dual 2.5 hard drive enclosure and transferring files from one drive to another (connected via USB) when one of these drops occurred. Now whenever I plug in my hard drive enclosure in a windows warning pops up and says "the USB drive that was just connected Malfunctioned and could not be installed" and in system manager it says "Unknown USB device (device descriptor request failed)". I know it's not the hard drives because I can remove them and use another connection and they work fine, all files intact. It's just now my hard drive enclosure won't recognize. This also happened to a "Loot crate exclusive Game of Thrones stark sigil 4GB USB stick I plugged in and turned into a windows 10 install drive. When I plugged it into use it after the windows media creator said it was done the USB stick was raw and unformatable. Please help. Microsoft keeps telling me it's a hardware issue even though it happened on two different systems. both operating windows 10 never any issue with windows 7 or 8.1

Dell N7110
i5-2450M about to upgraded to an i7-2820 if I can get this USB issue under contol
16GB Samsung DDR3 Ram
3-750GB HDD, 250GB HDD
EVGA GTX 1... Read more

A:Unkown USB device (device descriptor request failed) after disconnect

The driver could have been corrupted please re install the drivers for dell. Hope this helps

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RELEVANCY SCORE 98

I plugged my android device to my PC by usb ..it is saying USB device not recognized. Please help me.

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RELEVANCY SCORE 97.6

We have some symbol windows mobile-based handheld devices that we use in our business.  We connect these devices to our computers to copy files to.  This all worked fine until recently the devices come up as failed.
It appears in device manager with a yellow exclamation point.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.  (Code 19)
I've tried all the solutions I can find on the web and none of them work.
Including:
Uninstall the device in device manager and scan for changes.  It downloads the driver from windows-update and returns to code 19.
Tried hardware troubleshooter which basically seems to automate the process of uninstalling and scanning.
I've tried removing windows media player 12 feature and adding it back.
I've tried deleting USB controllers from Device Manager and rebooting, it re-detects them all and still gets code 19 on the device.
I've tried deleting upper and lower filter values in the registry which I found out later is mainly for CD/DVD devices, that didn't fix anything.
I've tried removing and re-installing Windows Mobile Device Center and driver pack and that did not fix it either.
Additionally Canon Powershot camera gives us similar results.  MTP USB Device failed.  
This is so far happening on 3 of our workstations that we know of.
At first we thought it was due to windows updates but nothing recent has been installed that looks rela... Read more

A:SOLVED:Windows Mobile-based device and Canon Powershot cameras showing code 19 and MTP USB Device failed.

Hi,

 

Thanks for posting in Microsoft TechNet forums.

 

Do you have Kaspersky installed? Kaspersky Filter driver caused that any USB device could not connect.

 

It is suggested to have a look at the following registry. Make a backup of it and remove the Upperfilters setting:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{EEC5AD98-8080-425F-922A-DABF3DE3F69A}

“Upperfilters” = klfltdrv

 

If the issue persists, please find a working machine and compare the registry settings.

 

Best Regards

Magon Liu

TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
[email protected]

 
Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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RELEVANCY SCORE 97.6

OK Now this is getting very annoying. Apparently this problem has been going on for a long time (Since 05/23/05) but so infrequently that I haven't realized it. And no, I don't remember what I might have down then to start this problem.

Now I'm getting the BSOD at least once a day. The last time I wrote down the text and it listed the following "DRIVER_IRQL_NOT_LESS_OR_EQUAL

When I look into the event view the error lists the source as the Service Control Manager. The detailed description states:

"The USB SECURITY DEVICE service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "

I have no idea what might have started this but I do know that it suddenly got much worse after I replaced my power supply. (The Fan Died and I shut down gracefully as soon as I got the first wiff or burnt electronics.) All has worked fine since then except for the increased Frequency of this BSOD.

I'll add my full system specs as soon as I get them from the everest pgm I just downloaded.
 

A:BSOD-Event Vwr points to SCM & USB SECURITY DEVICE service failed to start

Hi GScooter,

I've investigate your minidumps and it is faulty ram. You can run memtest to stress the ram. If memtest reports the ram is faulty, ram is bad. However Memtest is not a perfect tool to test the memory as some faulty can pass memtest.

Suggestion
1. Reseat the memory stick to another memory slot
2. Downclock the ram
3. Clean the inside the computer case
4. Make sure that the ram is compatible to the motherboard
If it still crashes, diagnostic which memory stick is faulty
1. Take out one memory stick. If windows does not crash, the removed memory stick is faulty.
2. If you have only one memory stick, replace the ram
 

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RELEVANCY SCORE 97.2

I HAVE TRIED THE WAY THAT HAS BIN SUGGESTION WITH NO LUCK
\_SB.PCI0.OHC1.RHUB.PRT2- BIOS DEVICE NAME
PROVIDER-MICROSOFT
IF YOU NEED MORE INF JUST ASK
PLEASE HELP

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RELEVANCY SCORE 97.2

Hello,  I seem to be having an issue with my Thinkpad T470p. I've had it for about a year and a few months ago, all the 3 USB ports stopped working and so did the integrated camera. It would work at times and then stop working. For the past 2 weeks, everything has completely failed. So far I've done the following: -I've reset the BIOS to default settings and still there is no change.-The USB ports are enabled in BIOS settings as well. -Fast startup is diabled-The autosuspend for USB devices has been disabled in the power settings as well-All drivers have been updated using the Lenovo System Updates-This is a fresh install of Windows 10 so there is no previous state that I can go back to. (It wasn't working when I was running Ubuntu either even with all the right drivers installed.)-Troubleshooting cannot seem to find a fix for the error either One weird thing though is that my WD Elemnts HDD works fine when plugged in to any of the USB ports but other than that nothing else works. Any and all help will be much appreciated. My warranty expired just before these issues started so I don't really think I can get it repaired by Lenovo services.

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RELEVANCY SCORE 97.2

Fresh install of Windows 10 and the last driver I need to sort out is the above.

I believe it is my powered USB 3 hub to which I plug in my keyboard and mouse. Technically it is working but I don't like seeing yellow triangles on devices.

So are there any fixes?

A:Unknown USB Device (device descriptor request failed)

If it's a generic USB 2.0 Powered Hub then technically there's should be no drivers needed by Windows, if it's a USB 3.0 Hub then I'm unsure (since I don't own any USB 3.0 Hubs).

Might be a Windows bug, basically Windows can't find the description information to display the Hub's name in the Device Manager example: Generic USB Hub, Root Hub Device, etc....

I'm pretty sure everything is working as should, you're good minus the minor annoyance if all device connected through the USB Hub is recognized by Windows; if you right click Properties on the yellow triangle it probably says "The Device is working properly".

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RELEVANCY SCORE 97.2

Can any help with this problem? Have a Pavilion G6 with no USB 3.0 as I am aware. USB (3 ports) not working.However, when the plugged the mobile, the mobile does get charged. Device Manager shows "Unknown USB Device (Device Descriptor Request Failed)".   Running Windows 10 64 bit. Tried everything like uninstalling, updating etc as the information on the internet. Also, updated the drivers using Driver Easy but still getting the error. Any suggests, please? Thanks in advance. Sanil Sukumaran.

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RELEVANCY SCORE 97.2

Greetings folks

I have a problem that bugs me for years, I never intentionally solved it, sometimes those errors disappears and all USB ports work fine, sometimes they do not. So anyone can help me please, it would be great.

Some of my ports do not work all the time, I cannot identify a specific moment. Inside the Device Manager, Universal Serial Bus controllers, I get 1, 2 or more "Unknown USB Device ( Device Descriptior Request Failed )", sometimes more sometimes less.

CPU: Intel Core i7 3770
Motherboard: AsROCK H77 Pro4/MVP
Windows 10 all available updates downloaded and installed as of today, and everyday. The problem appeared on Win 8 or 7, not sure when. So it's not necessarily Windows 10 specific. I ported it to 10.
Here is what they look like:
http://prntscr.com/d6rm6k

Bios is up to date. Chipset drivers updated, various solution tried from googling, I even managed to make all USB ports stop working testing some of these solutions, I had to restore windows from a ghost image I had.

It's like these USB ports remain suspended sometimes.

Any advice on what to try? The most annoying part is that from the frontal USB ports some stop working randomly too.

Thank you

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RELEVANCY SCORE 97.2

I have had the Microsoft Wireless 2000 Keyboard and mouse for 10 months and it has been working fine. But recently when I plugged it in I got an error message which said :The last USB Device you connected to this computer malfunctioned. and Windows does
not recognize it.
I opened Devices and Printers and it said Unknown USB Device (Device Descriptor Request Failed).

Also it is on Windows 10 Home

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RELEVANCY SCORE 97.2

My computer keeps telling me Unknown USB Device (Device Descriptor Request Failed), so I looked up how to fix it and they told me to uninstall it then scan for hardware changes and it will reappear working properly. Only it did not come back working properly, it came back the same. I am also 98% sure that this "unknown USB device" is my built-in webcam that has never once worked. So if someone wants to help me out and allow me to use my webcam that would be great!

A:Unknown USB Device (Device Descriptor Request Failed)

Hi there, can you first tell us what is the Name and Model number of your system?

What OS are you running

im sorry if you already listed this, as I cannot see your specs from the Windows Forum App..

I take it this is a laptop?

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RELEVANCY SCORE 97.2

Hey
1.)So my mouse(Corsair Harpoon RGB) was recently just working fine until one night i unplugged it and put it into computer and on that computer it didnt work so i went back to my laptop to plug it in there, but it showed the same problem it didnt respond the logo didn't light up so i went to the device manager and it said *title. So how do i fix this is there something with my mouse is there something with my software?
Oh yea and on top of that i have 2 more issues that i jut can't solve by myself.

2.) Unknown USB-device(port reset failed)
3.)DVD Drive(optical drive) doesnt show up on the device manager but it sounds like it's working and it opens and closes.
4.)Front ports of my PC doesnt work if i plug an USB in it doesnt do anything (it does work perfectly in the back)

I don't know though if i should make more threads but they somewhat relate to each other,
that's why they are just in 1 thread. If you need to ask any question, need pictures , my specifications or anything else just ask me.
Thanks in advance!
Best regards Hao.
 

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RELEVANCY SCORE 97.2

I have bought a new windows 8.1 Toshiba laptop when I connect my external hard drive witch was working ok before it's telling me - unknown usb device (device descriptor request failed) code 43

A:unknown usb device (device descriptor request failed)

did you try to go to power manager, shut off usb power saving

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RELEVANCY SCORE 97.2

hello    i'm an embedded developer. i have an usb type ic programmer to burn microcontroller. now i'm getting this error "Unknown USB Device(Device Descripter Request Failed)" while plug my usb programmer into my pc socket. but this same hardware support in my friend same hp430 pc.

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RELEVANCY SCORE 97.2

Turned on phone and said to plug into computer with USB and open Hisuite.  Is it an app that i can download and also how do i get the computer to recognize the phone?

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RELEVANCY SCORE 97.2

After installing Windows 10 anniversary update, I get the following error in the device manger: Unknown USB Device (Device Descriptor Request Failed)

Tried uninstalling and restarting PC. Reinstalled Windows made from media tool. Nothing fixed it. Did a google search and nothing has worked. No USB drivers on the PC maker's website.

Any ideas?

A:Unknown USB Device (Device Descriptor Request Failed)

You can try going into device manager > select show hidden devices and delete all "inactive" usb device appearances. In my example below, there would be four. Once done, reboot and try your device again:

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RELEVANCY SCORE 97.2

Im running windows 10 on an HP laptop, 64 bit, and i just got a micro usb to usb device so i can transfer stuff onto my phone. It worked when i first got it but now it comes up with a Device Descriptor Request Failed and a Code 43 error. Ive tried updating
the drivers, restarting my laptop, and plugging it into different usb ports but it still comes up with the error. Any suggestions? 

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RELEVANCY SCORE 97.2

I know that a similar question has been asked before but, not with the last part of the message, (Device Descriptor Request Failed). I get this, in Device Manager, and I have searched for an answer on the net. Also it is a Code 43. I went through my laptop, with an HP Technician this morning, I might add at a cost of 5p/minute, for 30 odd minutes. He has said that because I had gone over to Windows 8.1 and the recovery discs I made will not load, to put back in Windows 8. I have to send the laptop back for re-installing the OS, because Windows 8.1 do not have the update for my problem. Also the R.H. USB socket has a failure ID:0GAPTK-6T7716-MFPWWK-8D1Q03. I personally think that this is all what the problem is. a duff USB. Is this a cop-out???
My question is; has anyone heard of Windows 8.1 having driver WHQL problems?? Very.

Any/all ideas, appreciated.

ps, I only found out the problem with the usb when I tried to download a Mobi file to a Kindle for my wife. The other usb's work OK.

A:Unknown USB Device (Device Descriptor Request Failed)

Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.

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RELEVANCY SCORE 93.2

HDD Hardware Test shows : Targeted Read Test - FAILED SMART Short Self Test - FAILED SMART Drive Self Test - FAILED Result Code: WHD01V01I-RL7AXE What does this mean ? Is there something wrong with my HDD ?

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RELEVANCY SCORE 92.4

Failure ID GSMAXS-5S9859-MFPV5F-60W503




Rebecca Goveia

A:Hardware diagnostics test failed

That means the hard drive needs replacement. Post back with the country you live in and we can help find a hard drive for you and installation instructions. Did you make recovery disks for it?

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RELEVANCY SCORE 92.4

hi there,I found there was a diagnostic failure on the mouse ,  how can I resolve it? guide me plz!screenshots have been attached to the question!

A:PC Hardware Diagnostics Test Failed

The screenshot is very helpful. It means there is a problem with the touchpad device. They can go bad. Are you under warranty? 

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RELEVANCY SCORE 92.4

HP Notebook - 15-ay037ur (ENERGY STAR) I upgraded the notebook:1. I put new SSD instead of HDD.2. I put the old HDD instead of optical drive via optibay. After this the notebook is switching on very long time. It is OS Windows 10 64-bit. In some time (almost every time) I see error with HDD in OS Windows.I tested the drives by PC Hardware Diagnostics Test and received next errors: 1) PC Hardware Diagnostics Test Failed:Test Name: HPAdvSysDiag_HardDriveFailure ID:  QAP633-89V8HE-XD7X7F-613403  Product Number: P3T06EASerial Number: CND6325P8V 2) PC Hardware Diagnostics Test Failed:Test Name: HPAdvSysDiag_HardDriveFailure ID:  QAP633-89V8HE-XD7X7F-60KU03  Product Number: P3T06EASerial Number: CND6325P8V Please help how to fix this problems.

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RELEVANCY SCORE 92

I'm experiencing slim keyboard not being recognized in the Windows 8.1
The keyboard was working fine until just one day it just stopped working.
I tried factory reset literally 8 times along with most recent BIOS update and dell's recommended update software. + power setting --> disabling power saving on USB
It still come up as unrecognized each time even with fresh reinstall.
I was wondering if this is a hardware issue or just software bug from factory reset.
I don't think there is a available driver for this kind of problem is there?

Log Name:      Microsoft-Windows-Kernel-PnP/ConfigurationSource:        Microsoft-Windows-Kernel-PnPDate:          8/6/2016 1:09:35 PMEvent ID:      411Task Category: NoneLevel:         ErrorKeywords:      User:          SYSTEMComputer:      DellDescription:Device USB\VID_0000&PID_0002\5&1347b1a9&0&4 had a problem starting.
Driver Name: usb.infClass Guid: {36fc9e60-c465-11cf-8056-444553540000}Service: Lower Filters: Upper Filters: Problem: 0x2BStatus: 0x0
 

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RELEVANCY SCORE 90.4

This particular machine is still in warranty and has been in daily use for several months.  Most recent hardwrae scan yesterday shows "USB test failed" under Motherboard with final result code "W1MCCUZNB-Q8B7F1".   Before I go through an online service request, anyone know if this is a known false positive?  No external USB devices of any kind were present during the scan, could that be the cause? And, online chat says "Chat support is not valid for your selected country and product".  Interesting since my selected country is US and my product serial number has a couple of years of warranty left. Thanks in advance

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RELEVANCY SCORE 90.4

How can I fix this issue.... is the driver really bad? 

A:I did a hardware diagnostic UEFI test, driver failed. How c...

@LM0904 HDD is like a light bulb, it can die anytime specially when dealing with heat specially when playing games or doing high graphics works. Did the test produce a 24-charactor code ? If yes then sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.In the US:    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.  http://welcome.hp.com/country/w1/en/contact_us.html    Regards.

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RELEVANCY SCORE 89.2

Hi, my Y520 has been acting weird today. First, I turn it on and it freezes and blue screens. It's done this before. It's restarted and it said something about booting. I can't remember exactly what the screen was but if it does it again, I'll post the message. But I fixed it by restarting it and it acted normal. So, I did the same thing this time. It acted fine when restarting, so I went about playing some games. In the middle of my match, the game froze and I got a blue screen. So, I restarted and it acted fine. I seen if I needed an update to anything. I'm up to date. I ran a hardware scan and it failed. The usb test failed. Which I thought would come sooner, seeing as how I haven't been able to use two of my usb ports a little after I got it. So I'm not to surprised about that. But what scares me is the blue screens I've been getting. Hopefully nothing is dying inside the laptop. Any help? This is the code it's showing on the test: WMB008008-UN7DUG.

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RELEVANCY SCORE 89.2

Hi, i am using x201 and running windows 10 x64 + ubuntu 16.04 dual boot.  on windows when i run Lenovo Companion hardware scan , it fails at Motherboard RTC Test.   how can i fix this problem? thanks   





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

A:x201 - Lenovo Companion hardware scan - RTC test failed

Appearantly BIOS System time is also incorrect. should i replace Backup Battery or something wrong with motherboard?  





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

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RELEVANCY SCORE 86

My computer will not boot up the windows XP. I can get to the utility set up (F2 or F12) and run the diagnostics but, after that it goes to a blue screen. The only error message I recevieved was Error code 0F00:136C IDE Device Failed Blank media or no media is present in optical drive. A problem has been detected and windows has been shut down to prevent damage to your computer. From here my computer locks up and allows nothing to happen except a hard re-boot (hold the power button down for 8 secs) Then I get Floppy diskette seek failure strike F1 to continue or F2 to run set up utility and the entire loop begins again.
 

A:IDE Device Failed

Your hard drive may have died.
go into BIOS and set you boot order to boot to the
Hard drive first
cd-dvd rom second
floppy third.
I'm guessing it is set the opposite of this.

Make sure there are no discs in any drives cd or floppy and save and exit out of BIOS and then reset restart PC and see what happens and report back
If the same problems persist, take the hard drive out and set the jumper to slave and put it in another PC and see if it is recognized by the PC and see if you can click on the drive and see the contents and report back
Don't format it or your files are gone if it is not already toast...
 

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RELEVANCY SCORE 85.6

The desktop is ideacentre 700-25ISH, I bought it for less than two months and actually I was out of town for several weeks last month. It is basically brand new. I run the hardware health check from lenovo companion and got the error code WMB010000-WM7VJI. The reason that I run the test is just because the machine may power off abruptly everyday. And I once got a message like USB  port power surge after login. When the machine is down, I have no way to power it up. The only thing I can do is just unplug everything and use the desktop tomorrow.  

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RELEVANCY SCORE 85.6

I am using HP Pavilion dm4 Notebook with Windows 10 Home Edition installed.
HD: TOSHIBA MK6465GSX [Hard drive] (640.13 GB)

Recently my laptop started to reboot frequently with some error, overheating and DISK usage always 100%...

I have tried to format the hard drive and tried to re-install it with Windows 10 boot-up disk.

But it is not responding even for the F11 - System recovery option to format it.

I have then tried to run the HP - System Diagonistics with running the "Start-up Test" first.

The result is as below:

Start-up Test:

Memory Test: PASSED
SMART Check: PASSED
Short DST: FAILED

FAILURE ID
U4L1X3-56C86C-XD6U3G-60SF03
PRODUCT ID
XG192PA#AB4

Hard Disk 1
------------------

As it looks like Hard Disk issue, I ran the "Hard-Disk Test", but Hard-disk test shows all are PASSED.

It is confusing whether it is really Hard drive issue?
Do I need to replace the Hard drive?
If so, can I go for any hard drive or only Toshiba? any issue in using other HD will have any issue with my mother board?


Please advise.

A:Start-up Test Failed - Short DST: FAILED

Please check with HP Technical Support. They will know what exactly the Failure ID means and advice you on the next course of action.

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RELEVANCY SCORE 85.6

I am using HP Pavilion dm4 Notebook with Windows 10 Home Edition installed.HD: TOSHIBA MK6465GSX [Hard drive] (640.13 GB) Recently my laptop started to reboot frequently with some error, overheating and DISK usage always 100%...I have tried to format the hard drive and tried to re-install it with Windows 10 boot-up disk.But it is not responding even for the F11 - System recovery option to format it.I have then tried to run the HP - System Diagonistics with running the "Start-up Test" first. The result is as below: Start-up Test: Memory Test: PASSEDSMART Check: PASSEDShort DST: FAILED FAILURE IDU4L1X3-56C86C-XD6U3G-60SF03PRODUCT IDXG192PA#AB4 Hard Disk 1------------------As it looks like Hard Disk issue, I ran the "Hard-Disk Test", but Hard-disk test shows all are PASSED.It is confusing whether it is really Hard drive issue?Do I need to replace the Hard drive?If so, can I go for any hard drive or only Toshiba? any issue in using other HD will have any issue with my mother board?Please advise.

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RELEVANCY SCORE 85.6

I am using HP Pavilion dm4 Notebook with Windows 10 Home Edition installed.
HD: TOSHIBA MK6465GSX [Hard drive] (640.13 GB)
Recently my laptop started to reboot frequently with some error, overheating and DISK usage always 100%...
I have tried to format the hard drive and tried to re-install it with Windows 10 boot-up disk.
But it is not responding even for the F11 - System recovery option to format it.
I have then tried to run the HP - System Diagonistics with running the "Start-up Test" first.
The result is as below:
Start-up Test:
Memory Test: PASSED
SMART Check: PASSED
Short DST: FAILED
FAILURE ID
U4L1X3-56C86C-XD6U3G-60SF03
PRODUCT ID
XG192PA#AB4
Hard Disk 1
------------------
As it looks like Hard Disk issue, I ran the "Hard-Disk Test", but Hard-disk test shows all are PASSED.
It is confusing whether it is really Hard drive issue?
Do I need to replace the Hard drive?
If so, can I go for any hard drive or only Toshiba? any issue in using other HD will have any issue with my mother board?


Please advise.

A:Start-up Test Failed - Short DST: FAILED

Sounds like a failing hard disk, but the overheating thing is worrisome.

The TOSHIBA MK6465GSX is a 2.5" form factor SATA drive, 9.5 mm thick. You should be able to replace it with any drive with the same dimensions. (You probably can use a thinner drive, but a spacer may be needed to mount it.) That includes SSDs that are intended as laptop HD replacements.

I see that there are a couple of YouTube videos showing how to replace the HD for your model laptop.

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RELEVANCY SCORE 84.8

Hi

I tried to use my scanner for the first time yestetrday but when I clicked on the scan button I got an error message saying FailedToGetusbDeviceFileName then after that error box it comes up failed to open.

I have checked my cables and my scanner is plugged in.

can anyone shed some light on what I can do to make my scanner work?

cubbycuddly ( A computer newbie).
 

A:Failed to get usb device file name

Try unplugging the usb connection at the scanner, then restart the computer.....then plug the usb connection back in....is the scanner found again?
 

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RELEVANCY SCORE 84.8

Most of the threads on this error are old, (2015) so I am starting a new one. I only notice it when I happen to be in the device manager. I have no problems with any of my connected USB devices (that I have observed).

I have tried uninstalling it, and rescanning and it pops up again, so apparently it is something that is connected. Without disconnecting All of my USB devices one at a time (which I am wont to do, as it is not bothering me, other than that it is there!) It has been there for quite a while, so apparently is not anything new being connected.

Is there no way to identify WHAT is connected to this port, or even what port it is?

BTW, it only shows up in the USB Controller section, no matching errors in any of the devices themselves!

Curiouser and curiouser...

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RELEVANCY SCORE 84.8

How dp I uninstall 2 unknow devices in Device manager that has exclamation marks next to them? When I try I get the message: Failed to uninstall device. Device may be needed to boot up computer. This occured after trying to install a scanner. I have XP Pro. Thanks.
 

A:Failed to uninstall device

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RELEVANCY SCORE 84.8

Hi gang.
I have network card / hardware problems. Some time ago I lost connectivity to the internet. I have since tried several cards, and reinstalling drivers. The system will not let me uninstall the cards within device manager as it gives the error FAILED TO UNINSTALL THE DEVICE. THE DEVICE MAY BE REQUIRED TO BOOT UP THE COMPUTER. I have tried to uninstall in both safe mode and real mode. I could sure use some help to get the machine going again. I am doing this via sneaker net to my OLD Win98 machine. Out of update service, but still services me well in times of need.

System info will provide numerous instances of this in the Network area:
Name [00000002] RAS Async Adapter
Adapter Type Not Available
Product Type RAS Async Adapter
Installed Yes
PNP Device ID Not Available
Last Reset 08/09/2006 9:34 AM
Index 2
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Device Manager shows the following:
(Note, I have recently disabled all card enteries in yet another attempt to find a way to uninstall them)
(opps, can't post a cut and paste from Device Manager. Will attach clipboard1.jpg.)
 

A:Failed to uninstall device - please help

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