I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS.
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!
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Hi ! Over the past two weeks I've spent my time troubleshooting why my recently (used) bought X240 is not charging the internal battery. Short timeline: 1. Bought used X240 in good condition but with dead internal and external battery - working well when using power supply.2. Came home and tested that thing -> both batteries show "0% - not charging" (with Win10Pro installed) *suprise, surprise*3. Ordered both new internal and external battery.4. External battery came 1.5 weeks ago. Installed it and worked like a charm (Battery 2 (external): X%, charging).5. Internal battery came the day before yesterday. Installed it and did not work -> "Battery 1: 53% - plugged in, charging - Battery 2: 6% - plugged in, not charging)6. Waited the recommended 6-12 hours like it was written in the "manual" to get it fully charged.7. Next morning -> Batterystatus unchanged (see point 5) ... It's stuck at 53%. Though the status says it's charging, it doesn't.8. Simply tried out what's going to happen when I pull the cable of the power supply -> Notebook instant off *hmmm*9. As the external battery was obviously blocked from charging by the internal (as it was not charged), I've taken out the internal battery again and et voila, external battery is charging again.I've tried to remove both batteries and perform the "Magic Trick" (press the main power switch for 30 secs) and I've also pushed the "reset" switch on the backside near the battery. Sadly without any result ;-(... Read more
Did you buy Lenovo or aftermarket batteries? It could be defectiveRead other 2 answers
I have issue about battery with my laptop (Dell Precision M5510). Windows 10.
It stop charging at 45%. Show mess plugged in, not charging.
I try fix with tutorial on youtube
In Bios, I try change to option Standard. Battery infomation Excellent
But cannot fix. Please help.
Does the system correctly identify the AC adapter, or does it show "unknown"? F2 at powerup to check.
Is the battery the original one that arrived with the system?
HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?
Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read moreRead other 8 answers
To whom it may concern.I am in desperate help..... I have tried every solution i have managed to find on the internet but none of them work. I have a HP ProBook 450 G1 Laptop. When plugging the power supply in the batery shows that its charging but it never actually charges but simply remians on at same level.....I have checked the power supply as I have an exact duplicate laptop at my disposal, same with the battery. The battery charges perfectly in the other laptop but not in my laptop. When swithcing the batteries form the other pc it will not charge in my PC. bot both are fine in the other PC. I have removed the battery, checked power supply, un-installed and reinstalled the ACPI-complaint and adapter as suggested by most. I have done what ever solution i can have managed to find but neither have worked but the battery works just fine when inserting into the other duplicate laptop and charges fine. I have tried to instal or upgrade BIOS settings etc. Nothing has worked for me! Please can someone point me in the correct direction!!!!!! Your assistance is greatly appreciated.Read other answers
The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)
I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.
It is Li-ion Battery
I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.
Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
Something like that.
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)
1. The problem is som... Read more
How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.Read other 2 answers
I have Dell Inspiron N4050 laptop and from 3 months or 6, the battery would not charge but tells me
"0% available (Plugged in, Charging)" but not charging. I took the battery out and opened it and everything was fine!
Please help me because i need the laptop battery working because i use the laptop for work and i need it
Thank you for reaching out to Dell Community Forum.
Please boot into BIOS <F2> and check the status of the battery and adapter listed there.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information
My computer is only working when connected to power unless ut shuts down abruptly. It shows plugged in, not charging. And whenever, I try to do the battery check, it says battery not detected. I have tried hard reset and everything. Also charging light keeps blinking when battery is present unless its stable.Read other answers
Hi, every time I turn my 1 and half year old laptop on it warns me that the battery capacity is low and my laptop will not work unless it is plugged in. Because of this I need to purchase a new battery but do not know which model I need. Any help is much appreciated.Read other answers
Hi, My battery is plugged in and is not charging (staying at 2%). I've tried many troubleshooting techniques but have not been able to resolve the problem. I tried a battery test, it failed and got the following message: Battery Test: Primary - Replace(42) FAILURE ID: PLMUQ0-72084H-MFPV6J-C09403 Primary Battery Battery Test: FAILED I'd like to make sure and exhaust the resources, can I get help on this please? Thank you.Read other answers
Hi @all,i need help, my laptop when it is switched on it plugged in but not charging. If i switch the laptop off it is loading normally! For me it looks like a safety for the battery, that if you have conected with charger that it is not always charging?Can you please help me out here?The type is a HP Envy TS 15 NotebookWIndows 8 installedthanks and regards
Hi Letast, Thank you for your query, I will do my utmost to help. I understand that when the laptop is plugged in, it is not showing charging but you are able to use it normally when disconnected from power. Have you done all the Windows updates? Here is a link to a document on Testing and Calibrating the Battery (Windows 8) to assist you.If you would like further assistance would you provide the exact model of Envy ts 15 you have. How Do I Find My Model Number or Product Number?Read other 9 answers
Just bought a new Acer Aspire V Nitro VN7-791G-76Z8 a couple of days ago. I've kept the laptop plugged in but the battery level has been dropping by about 1% per day. The power charging light is always blue and it says "plugged in, not charging". I'm running Windows 10 and have installed the Power Management update from the Acer Care Center app. What's wrong and how do I fix it. Thanks
Hello, Have you tried a battery reset? Disconnect the AC adapter.Gently insert a paperclip in the battery reset hole on the bottom side of your laptop.Reconnect the AC adapter, and resume normal use.Read other 9 answers
The title is the message I've been getting for about the past month and a half. I noticed my battery draining, even while plugged in, until it finally got to 0%. With the power adapter plugged in, the laptop still runs but I just recently had an experience where the laptop was suddenly cutting off, even while plugged in.I've done as much troubleshooting as possible, but I haven't been able to figure out the problem. I managed to switch the laptop over into power saver mode and it's been letting me use it without dying immediately on me. I have an internal battery, so the option to remove and power it on separately isn't an option for me.
Tech Support Guy System Info Utility version 126.96.36.199
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8103 Mb
Graphics Card: NVIDIA GeForce GT 740M, -2048 Mb
Hard Drives: C: Total - 702747 MB, Free - 466347 MB;
Motherboard: TOSHIBA, VG10S
Antivirus: Windows Defender, Disabled
This is my final call for help before I go through the long and tedious process of sending my only working computer to the repair center for several weeks' time. Help!
Edited to add Troubleshooting steps taken:
1.) Tried a Hard reset using the pin-hole reset button for the internal battery, while completely unplugged.
2.) Tried uninstalling/reinstalling the Microsoft ACPI-Compliant Control Method Battery.
Read other 9 answers
Help my battery is plugged but not charging.I used HP Support Assistant and it says the battery is fine.I checked the software for the battery and it's up to date. What else can I do? The laptop is just over a year old. thank you!
Dear Customer, Welcome and Thank You for posting your query on HP Support Forum It looks like your Notebook is not charging the Battery, We will surely assist you with this issue Please perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery icon After performing all the steps if you are facing the same issue still, please perform three more steps: . Update the latest BIOS for your Notebook from HP Support Site Please check your Notebook with a known good Power Adapter & Battery from a different Notebook Note: If a known good battery is also not charging we need to replace the system board How to improve the life of a Battery:1. Power Plan should be set correctly for extended battery life2. Please keep the Screen Brightness at lower level3. Please turn OFF Wi-... Read moreRead other 1 answers
My new HP worked well for two months and now the battery is at 0% and wont charge. Im using windows 10 and its a new gaming laptop. Not sure what to do. Cheers Matt
Its under warranty, I would think. Start a Support case. Where are you located (country)?Read other 1 answers
i have been on forums and followed the steps given ( removing battery and ac power and holding down power button for 1 minute etc) and the problem persists. my laptop is just out of warranty and my battery cannot need replacing after only just over a year. ive also seen on forums that this is a common problem with HP, have updated bios and drivers, is there anything else i can do? please helpRead other answers
I'm having this issue where the battery is not charging, and/or the laptop is not recognizing the battery properly. I will just outline the problem and what I have done. A) Received a brand new assumingly aftermarket replacement battery. 1 - It went through a charge cycle without much problem2 - It stopped charging randomly, to which by experimentation the fix was simply restarting the computer (and removing the battery while the computer was shut down, and replacing it before restarting). It would begin to charge again after.3 - Sometimes, on battery power, the monitor screen would simply turn illuminated black or flicker. During this time, all computer functions still worked and I was able to shut the computer down using my memory and the proper keystrokes. Starting it back up was the (temporary) cure, even without introducing AC Power. 4 - This continued regularly having to reset the computer and the battery to keep it charging. A few days later, while showing some nominal amount of charge (20%?) the computer just shut off instantaneously With this, I assumed there must be something wrong with the battery so I contacted the people who sent it and they agreed, although I was also asking if it could be anything other than the battery, because to me it didn't feel like the problem was the battery as, once I got the battery charged fully, it worked great as far as holding the charge. B) I received a second brand new b... Read more
I gather this is not a genuine HP battery? Until you try a known good Genuine Battery it is hard to know what the problem would be. You should not have to try driver reinstalls and such. A good battery on a good system just works. Possibilites are bad battery and bad motherboard. Period.Read other 9 answers
Hello, I only bought this laptop a few weeks ago and it does not seem to charge propery (or so it says). As the title suggests when plugged in and I hover over the batter it says "plugged in not charging" It has been like this for a couple weeks now and still has not gone flat as long as it is plugged in, so some sort of charging must be taking place right? Just want to know if I can fix this just so I am able to see when it's charging and use it without leaving it plugged in. Currently I keep it plugged in at all times in fear of it dying. Thanks for any help in advance.Read other answers
2 months old
I did the followings but did not fix it :
Unplugged the machine
Removed the battery
Plugged everything back in ( except the battery ) and loaded the machine
Turned off the machine
Put the battery back in.
This is the 2nd time. Fisrt time I fixed that by performing the above steps. Not this time.
Google search suggests faulty adaptor, as well as contacting Acer while still in warranty.
After googling, I came across this suggestion :
Device Manager > expand Battery > Right click at Microsoft ACPI-Compliant Control Method Battery > uninstall > Action button > Scan for hardware changes
That did not solve the issue either.
Is there anything else I can do without calling Acer ?
Call Acer. You have a hardware problem.Read other 7 answers
New computer with very minimal usage. Basically sat in the box for one year, now, error message states that battery is plugged in not charging. I've tried testing, and diagnostics reports "unknown." I've tried a few youtube fixes such as removing the battery drivers and allowing them to reinstall, and tried updating bios. There is no way that this battery should have died. Has there been a recall that anyone is aware of? Also, noticed that the case is cracked at the hinge on left side. I'm super careful and I don't even know how this could happen. This was not an inexpensive computer!!! Although this sat in box, the warranty is now expired. Any information would be appreciated. Thank you!
Have you tried removing the battery and starting up with only power cord- then shut down and reinstall battery?Read other 1 answers
I am facing some problem in my laptop since last three days, battery is not getting charged and showing message as "0% available (plugged in, charging)" but the level is not increasing from zero and PC is not turning on without plugging in the cord. I think this has happened due to the last windows update three days ago as this problem occuring after that event. I tried resetting the windows but problem not solved. Please help me with the solution.Read other answers
My laptop was working fine yesterday, but when I booted it up this morning, I got the dreaded "Plugged in, not charging". I've tried the fix that's everywhere on the internet
>In Device Manager, Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall
but when I finished, it still said "Plugged in, not charging" I'm a poor college kid, so I don't know If I can afford a new battery. help.
HP pav. 13 x360. Windows 10 Had the plugged in not charging error with a CMOS error at boot up and then it would take 5min to boot and then it would run fine. Got it in under warranty and they changed the battery out. 4 months later the error has occurred again. As before I tried all the basic troubleshooting from reinstalling/updating drivers to flashing the BIOS to reinstalling windows and it still would not charge. Took it apart this time as it is out of warranty, pulled the battery, cleaned out all the connectors and am currently checking for possible short sites, but I rebooted the laptop without the batter and still got the CMOS error but it booted immediately. I am going to do more troubleshooting, but I do not know what this CMOS error is if the battery is out of the machine. What am I missing? Thanks in advance. Please help. Wife is not happy without laptop.
> Got it in under warranty and they changed the battery out. Which battery did HP replace? A "CMOS error" means that the (small) battery on the motherboard has failed to keep "trickling" enough power to the CMOS chip to enable the CMOS to retain its settings. This battery is distinct from the "main" removable battery that fits into the laptop. Some computers have "power" settings to maximize battery-life. This may include not automatically charging the battery up to 100%, if you usually use the computer on AC power. So, this may trigger the "plugged-in-not-charging" message, but it does increase the life of the battery. > rebooted without the battery, and still got the CMOS error Definitely, it's the "small" battery on the motherboard that is not working.Contact HP, to see if they will admit that they changed the "wrong" battery.Read other 6 answers
Hi Once my laptop was working fine then all of a sudden it shut down automatically and then I tried to start i was not able to start it without adapter.The battery says it is plugged in charging but actually it is not charging at all.It is stuck at 0%.And sometime it doed not even detect the battery.I hope you can help me. My Laptop name : Hp envy 15t-j100 select editionProduct number:F0D26AV And I purchased this laptop from US and I am using this in India.I contacted the customer care of India and they says that this model is not available in India.So they cannot do about it.
Hi there @Jogi43?, Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums. I understand that your battery is saying that it is plugged in and charging, but it does not actually charge. I did some research and found some documents for you based on the issue you had described. HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge - If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replacedHP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7, Vista). HP Notebook PCs - Testing and Calibrating the Battery (Windows 8) - To know the condition of your battery, use the steps in this article to test your battery and calibrate it if necessaryPlease follow these provided troubleshooting steps, re-post and let me know the results. Thank you! Have a great day!Read other 4 answers
My battery is at 0% and says "plugged in not charging". Whenever I unplug my charger my computer dies so all the solutions that require me to take out my battery dont work. How can I fix this problem so i can use my computer when it is unplugged. Thanks!
Hi,there coudl be several reason for this... such as.1) if the battery is charged for around 90%(depends on model to model it may be 80% also) its normal to avoid anty unwanted charge cycle. this will help improve battery life.2) if the machine is not charging because to used in too hot ambient temprature or its heating up for some reason. option is to let the machine cool down and it will start charging. this is again technology limitation and safety measure.3) if above are not true: Try this:.Disconnect ACShutdownRemove batteryConnect ACStartupOpen Device ManagerClick the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it?s ok if you only have 1 of these listings).Click the plus (+) sign next to System Devices.Right-click the ?ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.ShutdownDisconnect ACInsert batteryConnect ACStartuphope it helps, Good Luck !Read other 1 answers
Hi, I found a lot of answers on the topic but unfortunately none resolved it. So it's simple - the charger is not charging beyond 44% and recently it increased to 48%, and it says "not charging". Battery health is good, I updated the bios, reinstalled both battery drivers multiple times in multiple ways. I am using windows 10, desktop and longevity options for battery are disabled. Only thing I didn't try yet is turning off computer, battery out for 2-3h, etc. due to not having clear steps on how to perform it + would like to know if it's needed.
Appreciate the help! Thanks
" Only thing I didn't try yet is turning off computer, battery out for 2-3h, etc. due to not having clear steps on how to perform it + would like to know if it's needed "
Please click on link below, hopefully it will be of help:
I read the previous threads. I tried uninstalling microsoft acpi compliant control method battery and searching for hardware changes. It didn't work. I tried with shutting down and with out. I tried it with the battery in and without. I tried with turning of windows explorer and turning it back on. Nothing works. Please help
Hi @hklemp,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery not charging. I will be glad to help you. Please look at the following documents.HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014Testing and Calibrating the Battery (Windows 10) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.Read other 2 answers
I bought a new battery for my laptop because the original one had lost endurance, it would last only about 45 minutes, anyway. So I put the new battery in and the computer sometimes doesn't recognize it, sometimes it does but most of the time it says : Plugged in but not charging.
I'm not too sure what to do, I made sure to buy the exact same battery with the same model #, etc.
1. Shut Down the laptop.
2. Press the power button then tap the F2 key until a blue screen appears.
3.On the left sided menu arrow down to Battery Info.
What does it show ?
I have a lenovo b40, which isn't charging. Yesterday it showed "plugged in, not charging". Now, even with the charger plugged in, it doesn't display anything. Also, the power light is blinking. I pressed down the power switch with the battery attached, it simply blinked faster. When I tried the same thing without the battery, nothing happened.Read other answers
This is my last post about this issue https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y70-battery-is-plugged-in-not-charging/m-p/2258...and with the step 2 in that I fixed my issue, but this time, all these steps do not work. Also I can not find new Energy Manager software in the Y70-70 support software download list.Can you guys help me this time?This Y70 really annoy me a lot, the screen blinking, and battery not charging......Thank youRead other answers
I used a friends charger to charge my laptop on wednesday which was the 16th of november and when the battery charged up to like 86% i had the plugged in not charging notification. After this incident i still get that notifiation even when im using the original charger when the battery charges up to 86% . Can u guys please help me, im really worriedRead other answers
Hello - My laptop is not charging. It displays "plugged in, not charging". I've tried uninstalling the battery driver from the the device manager and reinstalling with no luck. I've even tried switching batteries. The computer does run only on AC power if I remove the battery. Anyone have ideas on what else I can try? Thanks
Did you follow these steps when uninstalling?https://youtu.be/Lx62t6qZ34URead other 2 answers
Yesterday, my computer stopped charging. It was fine the day before, but when I got up yesterday, I noticed I was losing juice. My battery icon says "battery plugged in, not charging." It doesn't charge when it's off, either. This computer has an internal battery that I cannot remove. I have already tried uninstalling Microsoft ACPI and that didn't help. I have looked at the pin inside the power adapter and it seems to be properly aligned, though it's so small it's hard to tell for sure. It does seem like the adapter isn't plugging in all the way beacuse it's a bit wiggly, but that could be because of the dumb placement of the battery port.Please help! I'm a writer and I can't work with a dead computer!Read other answers
hello i have a problem with my laptop battery charging. when i move the curser to the battery icon it shows a message of plugged in,not charging. tell me how can i fix it .i have tried uninstalling the acpi from the device manager but still not working .
Hello malakyaseen12, Update the latest BIOS for your Notebook from HP Support Site Testing and Calibrating the Battery (Windows 10)http://support.hp.com/my-en/document/c04700771Testing and Calibrating the Battery (Windows 8)http://support.hp.com/us-en/document/c03325217 You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article. Hope this helps, for any further queries reply to the post and feel free to join us again !! **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP EmployeeRead other 1 answers
My battery now shows 0% available. I have run the diagnostic from hp assist, and got the message to recalibrate. I cant. My battery wont charge, and my computer wont turn on when it is unplugged. I ran the system extensive test and got , in red; FAILURE ID : U4XCXV-75F83H-MFPV7G-C0B303. Can somebody please help me?
Was the failure ID associated with some specific component of the hardware test? What is your exact model number, please and how old is the laptop and the battery?Read other 1 answers
Hi I recently updated my laptop and now I have got a battery problem. The charger is plugged in but it says not charging. However, the laptop continues to work perfectly fine even though the battery indicator shows 8% remaining. But as soon as I remove the charger, low battery alert pops up. Does not charge even when shut down.Please help. Here is the screenshot.Read other answers
I own Inspiron 5547 Model. My laptop is not running on battery. LED indicator of battery is also not flashing. Laptop works fine when plugged in and shows "75% available (Plugged in, Not Charging)". In system diagnosis and dell diagnosis, it says that battery is healthy, working normally and perfectly fine.
Also Battery is on 75% since many days. Its not getting charged or discharged.
Please suggest some solution.
P.S. : It is a non removable battery.
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
Does the adapter charge the battery fine when plugged in?
Disconnect the adapter and check if the battery begins discharging.
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point.
Also, while in BIOS, go to advanced tab and check under Battery Charge Configuration if there is a custom stop percentage set.
Update the BIOS and check - http://dell.to/2mzKrjE
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Test another adapter and battery to confirm which component is causing the issue.
If another adapter / battery also exhibits the same behavior and if the adapter and dc port are fine in BIOS, then the motherboard might be at fault.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my ... Read more
My HP 15 Notebook is almost 2 years old and all of the sudden the battery stops working. I know that the battery's performance has decreased a bit but it shouldnt be dead. One day a wake up to find that it doesnt turn on so i plug n the charger and it turns on and says consider replacing the battery soon but after a few minutes i realize it says plugged in but not charging at 0% (and it wasnt at 0% when i turned it off) When I try to run a battery test in HP support assistant it keeps saying status unknown (so how can it tell that I need a new battery but cant detect it which is why i think its a glitch) and that i should remove and then re insert the battery but still nothing changes and it it telling me that I have the updated version. I've tried uninstalling the battery drivers multiple times after which i was notified that a drive was missing and had to reset my laptop (for the second time the frist being after windows 10 caused a drive to "go missing") and still nothing.I am desperate please help meRead other answers
I am getting this error on my laptop and it is only 8 months old and have tried 2 batteries and the same thing is happening and Dell customer support last night told us it is NOT covered under warranty because it is wear and tear which does not make any sense to me i have owed several dells in the past and never had this problem.
The problem is with the adapter, DC jack or mainboard - replace the parts one at a time until the problem is solved.
As long as there's no evident damage (broken wires on the plug, broken DC jack) the warranty should cover the problem.
If there is evidence of damage - broken wires, broken jack, physical damage to the system -- Dell will deny warranty coverage as it'll be considered accidental damage.
If you need parts references we'll need to know what model system it is (i.e., Inspiron 5537, XPS L501x, etc.).
Hello! I have an ACER Aspire M laptop which is about 3 years old. The battery cannot be taken off, it's under the back cover. I have Windows 10, 64 bit. I didn't use my laptop for a few months and once I turned it on again, I got the message that the bettery is not charging. So I cannot unplug my laptop. Battery seemed to work fine before.. - I read that updating BIOS could solve the problem, but I can't do it because the system requires battery to be at at least 30%. - I can't take off the battery, so the solution with holding power button down doesn't work as well.- I also can't unplug my laptop to reinstall the drivers. Someone help please!Read other answers
The battery indicator says "0% available (plugged in, not charging)" I have run the battery diagnostic and it says that battery is fine. I have run the ac adaptor diagnostic and it says that is fine as well. I have updated the bios. I have uninstalled "Microsoft ACPI Compliant Control Method Battery" and rebooted. I have also uninstalled it and updated immediately. The battery is non-removable. Anything else I can try?Read other answers
Hello,Hope you are doing well. My battery icon says '2% available (plugged in, not charging)'. I have done a battery check on Hp Support assistant and it says:The battery is reporting a failure and needs to be replaced as soon as possible. Based on the age of your PC and battery, it appears it is no longer covered by your HP Warranty. REOOW I'm not sure about replacing the batterry. Please inform me if there is anything easier and or cheaper to do.Thanks, YousifRead other answers
Notebook HP Envy DV6 T he batteri is fully discharged (0%), the battery status is "battery plugged but not charging).I cannot charge the battery.I've removed the battery, restarted and used the laptop without it, restarted again the lapot with the battery but I've not solved the problem.Read other answers
Battery plugged in, not charging:Age of laptop 27 months My battery doesn't charge anymore. If I make a HP battery test on my HP Support Assistant it shows me as a result : Battery OK. Meaning: The battery is functioning properly. If I test the battery with an additional programm it shows me a battery wear level 100%. This means, the battery should not be rechargeable anymore. - What should I do?- Replace battery?- I have a capacitiy of 18% left. What happens if I reach 0%? Is it still possible to use the laptop with the power cable? Thanks and kind regardsAmuni1Read other answers