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Lenovo ThinkPad T410 Fingerprint reader not working

Q: Lenovo ThinkPad T410 Fingerprint reader not working

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 200
Preferred Solution: Lenovo ThinkPad T410 Fingerprint reader not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 92.8

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 92.8

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 92

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 92

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 90.8

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 86.8

Hi Everyone,  I am a new T410 owner. Bought this notebook for cheap and i am impressed by its quality. My specs for the laptop as follows. I upgraded ram and ssd and i am happy with the results but there is always a space for logical and not so costly improvements, that is why i am here to ask you experts and owners to get some suggestions if you please. I am a regular guy who uses its computers for web-browsing and watching online shows and some little photoshopping. This computer provided more than enough power for my usage and needs.  i5 i5-520M (stock)8gb ddr3 1333mhz ram ( it was 4gb before )120gb kingston hyperX ssd ( had a 160gb 7200rpm seagate before )Windows 10 legalized with Win7 Pro key found under the battery.1440x900 resolution displayEverything works perfect with windows 10, i didn't even have to install any driver but some extra lenovo apps. I flashed the lasted 1.45 bios and that corrected some issues with Win10 installation. I have checked other T410 models but mine is missing some important specs like Bluetooth chip ( would prefer BT4 with low energy ) webcam support for skype, and fingerprint reader for added security. The touchpad is also worn by use in time and the palmrest housing is cracked on the edge of both sides. I have cut some carbon fiber stickers and put onto touchpad to keep aestetcis but the sensevitiy is not that good now. I want to know if  I can upgrade cpu to i7 if yes, which model of i7 should ... Read more

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RELEVANCY SCORE 79.2

Hi everyone,
Need a new laptop for my computer science degree, considered quite a few. Was just wondering if anyone has an oppinion on the Lenovo ThinkPad T410 2516, I would upgrade it as follows:
i5-460m processor
windows 7 home premium 64
3/4GB RAM
320GB 7200rpm hard drive
9 cell battery
Anyone think i should upgrade it differently, I'd like to get it a little cheaper so where if anywhere should i make the cuts in upgrades?
Has anyone got this laptop? is it particularly heavy to carry around?
 

A:What do you think of the Lenovo ThinkPad T410?

what the difference in 3 and 4GB memory - i would not expect you to use that amount of memory unless you are using some special heavy memory programs

what other choice of CPUs do you have
 

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RELEVANCY SCORE 78.4

Hi guys and/or girls, I am working on upgrading a business laptop which happens to be the Lenovo Thinkpad T410, now im putting an 250GB 850 Evo to replace the INSANELY SLOW HDD, however i am also upgrading the system from windows 7 and upgrading the RAM, now here is where i need help, I am going to be installing a 2x4GB kit of Corsair Vengence SODIMM, however I am unsure whether i should go for the DDR3 1600 kit or the DDR3L 2133 kit, now these are both the same price so the obvious pick would be the DDR3L due to the lower power draw and higher frequency, but the current memory installeld is only 1333, however the laptop is documented to work with 1600 so i know this isn't a problem, however I am unsure if it would even correctly downclock the 2133 or would it simply refuse to post, as well as this, would the laptop still attempt to send 1.5v to the memory or will it automatically do 1.35v as required by the DDR3L, oh how i do wish laptops all offered an "advanced" section within the BIOS which would allow me to tweak all of this stuff, however the only thing the bios lets me do with memory is set an extended mem test during boot which obviously is no help.  Thanks for your help 

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RELEVANCY SCORE 78.4

I reinstalled Windows 7 Ultimate x64 and was wondering where I could get the fingerprint reader, bluetooth and thinkvantage drivers for my Thinkpad. I'm not really sure which drivers to get online.

A:Lenovo Thinkpad T410 Driver Help

  
Quote: Originally Posted by verbatim20


I reinstalled Windows 7 Ultimate x64 and was wondering where I could get the fingerprint reader, bluetooth and thinkvantage drivers for my Thinkpad. I'm not really sure which drivers to get online.


Hi verbatim, you can find the drivers here Lenovo Support - Download Drivers and Software (GB)? if you need further help post back

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RELEVANCY SCORE 78.4

Hi Can I use Battery from Lenovo ThinkPad T410 in Thinkpad T400?

A:Can I use Battery from Lenovo ThinkPad T410 in T40...

No.  It is a different shape

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RELEVANCY SCORE 78.4

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 77.6

Hello, I am trying to enable virtualization on a Lenovo Thinkpad T410 laptop at my workplace. I have read elsewhere that I need to initialize Virtualization in my laptop's BIOS (in VMware, I am told I need to "enable Virtualization Technology intel VT-X"). In the BIOS, under Config -> CPU (I have looked in other parts of the BIOS already, but there are no other Virtualization options except in this directory), I see the following optionsCore Multiprocessing........................EnabledIntel(R) Hyper-Threading..................EnabledIntel(R) Virtualization Technology.....DisabledIntel(R) VT-d Feature........................Disabled Now, you would think I should simply be able to scroll down to the last two to enable ... that's not the case. I can scroll up and down (with up and down arrows) between Multiprocessing and Hyper-Threading, but not the last two. I have read this thread: http://forum.thinkpads.com/viewtopic.php?f=45&t=113817&p=731447#p731447The solution described does not help me as I can't even scroll down to Virtualization to attempt to enable it. Does anyone know of a solution?

A:Lenovo Thinkpad T410 Virtualization - Can't enable

Is there no one that can help me with my problem? Lenovo Customer Support is a joke, has no idea what they're talking about and refuses to help me because my company can't afford to keep their hardware under warranty.

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RELEVANCY SCORE 77.6

Hello,
I am having trouble getting the built-in wireless adapter on this laptop to get connected to the internet. I have installed the following driver:
http://support.lenovo.com/us/en/downloads/migr-73611
but have had no luck. there are no available wireless connections I can connect to.
I have also tried to use USB wireless adapter TP-LINK TL-WN725N to connect to internet. It is able to find available connections but when it tries to connect it says unable to connect and give options to troubleshoot. Once troubleshoot is complete it says to investigate router or access point issues. I have reset the router many times. Other devices are working fine with the internet just not this laptop.
I am running windows 7 64Bit.
Please help.
Thanks
 

A:Lenovo Thinkpad T410 wireless issue

Can you connect the laptop to the router using a cable at all ?

using just the laptop wireless adapter
unlikely to be this as it is reporting NO networks available - but check anyway please
Check the wireless is switched ON
theres often a physical switch or a combination of the FN and one of the F keys to toggle the wireless on/off
often F2 is used - but note , not always - look for a symbol that looks a little like (( i ))

is the wireless on?

------------------------------------------------------------------------

can we see an ipconfig /all - see how below
do a tcp/ip reset - see how below
post a screen shot of xirrus please - see how below

------------------------------------------------------------------------

ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above ... Read more

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RELEVANCY SCORE 77.6

Hello, i have a lenovo thinkpad t410 that doesnt want to boot up and stays at the thinkpad screen, i fixed a fan error that it had and later started up with this problem please help
 

A:Lenovo thinkpad T410 startup problem

i fixed a fan errorClick to expand...

Describe how you fixed the fan error.
 

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RELEVANCY SCORE 77.6

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 77.6

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

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RELEVANCY SCORE 76.8

Hi all,I changed the Harddisk at my T410 and Re-Installed Windows 10.Everyting works fine but I have no Wifi at all. Itīs not even displayed as possible network.I did the following myself to find the problem: - Checked the BIOS - Ensure that the drivers are the latest- Did run Lenovo System Update  The network card is a Qualcomm Gobi2000Thanks in advance for your helpRegards,Thorsten

A:No Wifi after Re-Install of Windows 10 at my Lenovo ThinkPad T410

Hello and welcome,
 
I believe that Gobi card is a WWAN card, not the wifi card.  Have a look around Device Manager for a wifi card - maybe as an unknown device.
 
Also make sure the switch (on the left front?) is turned on
 
Z.
 

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RELEVANCY SCORE 76.8

I would like to ask, my laptop currently in window 10 pro and been quite good. however, i experience a problem, and when i try to diagnosed it, it stated read verification error. and when i try to swtich on my laptop, it stucks at after the boot logo of thinkpad, then stuck at a black screen with this sign ( - ) keep blinking on and off. So is my laptop will be able to be fix? 

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RELEVANCY SCORE 76.4

I have bought a refurbished L470 thinkpad and i configurated the fignerprint reader with several fingers and it rarely works when i tried it. I have deleted the fingerprints and reconfigurated them but it's the same thing. I've searched for a solution in the manual but they only advise to clean it with a soft cloth which it doesn't work. Should i be contacting the warranty service?

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RELEVANCY SCORE 76.4

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 76

Good afternoon all,

I have been in the process of making my laptop, a Lenovo Thinkpad T410, a much better device to use. While I've been having HDD issues, my main issue right now is the battery that I had purchased. With the IBM Power Manager software, the battery is listed as a Sanyo 42T4710. It is a 9 cell battery and I will provide any other information you need.

When I had first purchased the device, after charging for awhile the battery icon on the laptop would begin to flash amber. It will not charge to 100%, and usually stops at 96%. With the battery manager, the charge threshold is set to "Always Full Charge (Start when below 96% and end at 100%). I tried to run the battery gauge reset option, however the laptop permanently stayed at 96% and never discharged lower than that.

Are there any recommendations that you can make for what I should do with the battery?

Thanks!

A:Lenovo Thinkpad T410: Bought a different battery, issues reporting %

Does it charge to 100 when laptop is shutdown?

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RELEVANCY SCORE 75.6

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 75.6

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 74.8

Hey guys (and girls) I have a Thinkpad L580 without fingerprint reader and want to upgrade it. Unfortunally I cant find any FRU so far for the assembly with Fingerprint. Any suggestions on where I can find it? Greetings from Germany

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RELEVANCY SCORE 74.8

Pls I need helpSome keys on my laptop are not workingIt started with the two **bleep** keys, which ignored. Now c,d,e, and3 are not workingI really need help on how to fix it soon













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A:some keys on my thinkpad T410 are not working

I guess you'll need a new keyboard. You can search for a replcement one from T410/420, T510/520, W510/520 and X220 models
 
As workaround you could use an external usb keyboard...

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RELEVANCY SCORE 74.4

Hey guys and gals, The sensor had been hit or miss from day one, when it worked it would sometimes take 3 presses before registering correctly. I've been using these kinds of sensors for years on my phones so I was suprised at how much effort it took to get it to work. It often wasn't avaliable to me when the laptop came out of sleep mode, or if the screen had been locked.  One day last month it stopped working completely. It isn't being detected at all in the device manager, unless it's under a differnt name now. I tried restoring from factory and seeing if I could get it back. After running all the Windows, driver, and firmware updates, it's still not present in the device manager. I went in the BIOS and checked to see that the fingerprint sensor was enabled. It was, and then I tried to delete any fingerprint data, but there wasn't any. So I'm wondering, has anyone else has had a similar issue and if there's a way I can fix this without having to RMA my otherwise kickass laptop?  Maybe the senseor is loose? Should I open her up and make sure everything's tight? I haven't unbuckled any of her fasteners yet, but if it could save me a month of being computerless while she's in the shop, I'll gladly try it.   Cheers

A:Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Mine always works.  I haven't seen this issue.  Look in the event viewer and see if there is a message

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RELEVANCY SCORE 74

Hello, I'm new here and I was hoping that someone could help me with my laptop.I have a IBM Lenovo T410, that was working very well with Windows 7 Professional, including the Touchpad and Trackpoint. Meanwhile, the hard drive got broke down and I decided to replace him with a SSD and upgraded SO to Windows 10, and then the problems became with Touchpad and Trackpoint. I already installed all the drives that I have found on Internet and on Lenovo forums and support pages but none works. Every time that I go to Control Panel > Mouse I get an error that tells me that there is a problem with Synaptics device, telling me to uninstall and reboot. Meanwhile, I installed windows 8.1 Pro, guessing that it could have some incompatibility with Windows 10, but the problem remains the same. Can anyone help me with this? How can I solve the problem? Where can I find the right drivers for my device?Thank you very much!   

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RELEVANCY SCORE 71.6

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 71.6

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 71.6

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 71.6

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 71.6

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 71.6

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 71.6

Hello, is there possibility to setup fingerprint reader on Linux, particulary on latest Fedora Linux? Thanks a lot!Jindra

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RELEVANCY SCORE 70.8

Hi. I probably damaged the fingerprint reader, trying to clean it ... Does anyone know if it is possible to fix or replace and who shounld I contact? Thanks, D.

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RELEVANCY SCORE 70.8

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 70.8

This problem has been reported several times before, but no answer whatsoever  The fingerprint reader stopped working, apparently after a windows update upgrade I have tried EVERYTHING there is, from uninstalling and deleting the driver files then reinstalling, downgrading the drivers, rebooting, upgrading, updating chipset, video card and display drivers, updated BIOS, etc. etc. etc. and the best thing that can happen is for it to work a couple of times and stop working again... it is a less-than-a-month-old computer and it seems  MANY users are having this problem....I already ran Lenovo Diagnostics tool, Lenovo system update tool, Microsoft's windows update and have latest definitioins for everything, Microsoft trouble shooter recognizes the problem but can't fix it. the only thing I haven't tried is downgrading my windows 10 to a previous version... computer: Lenovo Ideapad Flex 5 Model 81C9Processor Intel Core 17-8550U @ 1.80GHzOperating system: Windows 10 Home 64-bit  Ver. 1803 Synaptics WBDI driver version: 5.5.2613.1050 Intel(R) UHD Graphics 620 ver. 23.20.16.4973 BIOS version 4QCN43WW(V2.07) Thanks for any help I can get to solve this annoying situation

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RELEVANCY SCORE 70.8

Lenovo T430 2344BPU, BIOS G1ETB0WW (2.70 )      I had this laptop 2 year ago, last year i've recieved the automatic update from original OS 7 64 bit to 10 64 bit when the OS 10 rolled out to the public.
the fingerprint stopped working , i tried every solution possible over the internet and provided in this forum unfortynately nothing work .
unfortunately i dont have any support center in Cairo, Egypt although Lenovo provided service center numbers.
Does anyone know how to solve this problem!!!!
Does anyone from Leovo read our posts and feel our pain and suffering!!!
ANYBODY home could Help !!!!!!!!!!!!!!!!
 
 
Mod:  edited Subject line with a problem description

A:T430 - fingerprint reader not working after Win 10...

I cannot confirm that the steps listed in this document work, but you might give it a try.     https://support.lenovo.com/us/en/documents/ht104227

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RELEVANCY SCORE 70.8

Hi everyone, hope u'll be fine.. i bought new laptop hp probook 450 g3 last week.. but i m facing problem form 1st day.. The problem is my lappie fingerrpint reader/sensor not working . I update all drivers from hp site but fingerprint reader still not working.. if anyone know how to fix this problem kindly help me out of this problm please.. regards,awais











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A:hp probook 450 g3 fingerprint reader not working

@Muhammad-Awais? When you say not working. Do mean it will not scan??? Does it show in Security Settings??? REO

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RELEVANCY SCORE 70.8

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 70.8

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 70.8

Does anyone else have the problem of the fingerprint reader not working after hibernate? This is an intermittent problem, doesn't happen all the time, but frequently. Come out of hibernation, it is blinking, swipe my finger, nothing happens, blinking stops and the reader doesn't work after that. I have to enter my Windows password and it doesn't work for any websites. Have to reboot to re-engage the reader. I'm on Win 7 Home Prem 64 bit with latest drivers for the fingerprint reader and lastest update for Authentec software.











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A:Fingerprint reader not working after hibernate

So here's the solution(s) as found by Pokey and me: Option 1:  Computer, Properties, Device Manager, Biometric Devices, Validity Sensors, Properties, and the Power Management tab, Uncheck "Allow the computer to turn off this device to save power." Option 2:  Try disabling and enabling the "Credential Manager" service by going into Control Panel, Administrative Tools, Services, Credentials Manager.  Even though the Credentials Manager status is ?Started,? stop the Credentials Manager service and restart it. Find more information here:  https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx Option 3:  Do both.

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