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Y700 touchpad clicks stopped working

Q: Y700 touchpad clicks stopped working

My 4 mth old laptop touchpad clicks have suddenly stopped working. I've tried re-installing the relevant software although when opening I get a 'software not found' message. I've reset the Elan options to default too. The touchpad works fine for mouse scrolling but neither the left or right click pads nor the main pad clicks are working. I'm out of ideas now and am hoping it's not a hardware related thing. tbh the touchpad has never been brilliant. It would open a right click menu by itself although that stopped a while back. I'm going to try a system restore next. I'm just thankful I managed to find an old usb mouse Just wondering if there is anything else I should try before ringing Lenovo technical support. Thanking you all in advance

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RELEVANCY SCORE 200
Preferred Solution: Y700 touchpad clicks stopped working

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RELEVANCY SCORE 72.8

Hi helpful smart people,  Just bought a Flex 4 and the touchpad works only when you tap, but not when you press down to click.  No left or right click functionality.   Seems the drivers are up to date. Pls help!

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RELEVANCY SCORE 71.2

Hello,
I am having a Dell Inspiron 5537 ci7 with Windows 8 (64-bit) running.
Occasionally the pointing device starts to malfunction (especially after high-end playing games)
 
The problem:
"When I click anywhere on a window (be it browser or windows explorer etc..), the window gets deselected. I cant browse at all.
Another browser (Chrome) specific click issue (when deselection isn't happening- The tab closes when I click on it.
Right click also does the same.. (deselects the window)
The problem is gone when I shutdown and start again - Restarting usually doesnt helps"
 
It seemed like a driver issue to me - I have installed the latest version of synaptics driver from dell (i.e. v16.3.15.3) - didnt helped.
Request support... Its really hindering my routine use

A:Dell 5537 - Touchpad/Mouse Clicks not working properly

Retyped.

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RELEVANCY SCORE 69.6

hello all,i am having an issue with touchpad clicks on my X1 Yoga and wanted to see if there is anything i can do to fix it myself.The issue is with physical clicks on the left and right sides of the touchpad, it was working up until few days ago and suddenly stopped. I can stil use these areas for touch, but since clicks are not working, i am forced to use physical buttons above the touchpad.is there anything i can do to fix the problem? Anyone knows what this could be? thank you!

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RELEVANCY SCORE 68

I've had issues with the touchpad on and off ever since I bought this laptop. Sometimes it doesn't work after a startup (fixed with restart), just skips around after startup (fixed with restart) or the "advanced" touchpad functions like two finger scrolling etc. don't work after startup (fixed by reinstalling drivers + restart.  But this time it's different. There is no mouse pointer, no function at all. I've rebooted several times. When I try to install a driver I am told there is "no appropriate driver to be installed". When I look in the device manager, there is no touchpad device but an unkown device. Its hardware ID is ACPI\VEN_FFF&DEV_FFFF which can't be right. I've tried uninstalling the unkown device and searching for hardware changes. I've tried updating the driver through windows. I've also tried installing the driver by using the "add legacy hardware" button but it did not work. And yes I have already checked that it's not disabled with the fn keys  Please help

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RELEVANCY SCORE 67.6

My touchpad stopped working; I rebooted and the touchpad worked until the password eas entered and stopped working when computer unlocked. Used MS mouse to access settings; found the touchpad was turned off! Turned it to on position and it is working fine! How did ths happened?

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RELEVANCY SCORE 65.6

My new Y700 started cooling itself more then usual(I wan using Chrome, Power point and Photoshop at that time), blue screen came out saying that it need to restart, it started restarting and when the menu showed me to choose the different ways of restarting it just stopped there and nothing was working anymore. 

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RELEVANCY SCORE 65.2

In the first week with my Y700, sometimes, when the pc started, the touch screen just didn`t work and i had to reboot in order to use this functionality. Now, there`s nothing i can do to use the touch, it`s like the computer never had a touchscreen.Looking in device manager i haven`t found anything related to the touch interface but there is a " Unknow USB Device" in Universal Serial Bus controllers tab.What shall i do?

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RELEVANCY SCORE 63.2

i have a compaq 1720us with a synaptic touchpad. it has worked great until tonight. something has got changed somehow, somewhere. i have uninstalled and reinstalled the latest drivers, i am using windows xp pro.

the one thing i have noticed is this... if i go into the control panel/system/hardware/device manager/mice or other pointing devices/synaptic touchpad in the general tab where you can normally select "enable" or "disable" this device, it is grayed out, with nothing in the box and i cannot select it at all.

all of the other devices in my pc allow me to select this option. i can plug in my usb mouse and it works just fine. but it's not very useful while traveling wich i do several times a week usually.

any help would be great. i have just spent about two hours on chat with hp/compaq doing all of the stuff they tell me to do, even though i did most of it before i called them.

the touchpad does not work in safe mode, it does not work in selective startup mode using msconfig.

i give up!!! HELP!!!

thanks, jimmy
 

A:Touchpad Stopped Working

i downloaded the latest drivers and then deleted from devce manager and let windows find the hardware again and re-installed.
this was after a few days of problems - one of which was that it would only work when i put an external mouse on the PC.
http://forums.techguy.org/t215668.html
 

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RELEVANCY SCORE 63.2

My touchpad on ideapad Y700 15-ISK just stopped working. I did a little research in drivers and i found, that there is no driver for touchpad installed. I tried to download new drivers from lenovo site and I used an older driver from C:\Drivers\Touchpad, there is InstNT.exe, which made a driver shows up in device manager, but prompt me to restart the laptop. When I did, the driver got lost again and I had to make the InstNT.exe "instalation" again. Then I tried to update it with a setup.exe in the same synaptics folder and after it, the driver got itself a name for synaptics. So I said to myself, ok after restart now, it will be fine. But it wasn't. Again, the driver is gone.I'm attaching a screenshot for you to see driver being installed, but after restart, it vanished and isn't even showing in unrecognized drivers.In addition, my windows defender warned me about some threats, but I guess it got rid of them, because there were none to be found by me. Just wanted to say it, maybe it could affect my problem.


























Snímek obrazovky (13).png ?1600 KB

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RELEVANCY SCORE 63.2

I have a Sony Vaio and the touchpad and buttons just stopped working out of nowhere. Any idea what I can do to fix this? Maybe reinstall drivers? But from where? I didn't change anything; it happened totally randomly! Right now I have an external mouse hooked up and it's a pain! Please help.
 

A:Touchpad stopped working!!

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RELEVANCY SCORE 63.2

Hi!
2 days ago my touchpad stopped working...
I've tried to reinstall drivers... Still don't workin..

What can possible be wrong??
//Pcenrich
 

A:Touchpad stopped working! =(

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RELEVANCY SCORE 63.2

I bought a Lenovo laptop 6 months ago - 100-15IBD Laptop (ideapad). The touchpad (Elan Smart-Pad) has suddenly stopped working. I can move the cursor but I cannot right click, left click or double click. This has nothing to do with the Fn F6 toggle used to activate and deactivate the touchpad. The touchpad is activated and the device manager says that the device is working properly. I tried updating the driver and got a windows message saying that the best driver for the device is already installed. Please help!

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RELEVANCY SCORE 63.2

My HP Pavilion x360 just forced an update a couple days ago and ever since then I can't move my cursor. It shows up on the screen when I first start up my laptop but disappears when I'm forced to use my touchscreen because the cursor doesn't move. This happened when I first got my laptop back in december too but the problem eventually went away on it's own. However, it only took two days, I haven't been able to use the touchpad in about a week. I love the touch screen on my laptop but I would like to be able to use my touchpad too... Someone help me out please!

A:My touchpad stopped working

Hi @The_Fellix,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the touchpad. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better.

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RELEVANCY SCORE 63.2

i have a compaq 1720us with a synaptic touchpad. it has worked great until tonight. something has got changed somehow, somewhere. i have uninstalled and reinstalled the latest drivers, i am using windows xp pro.

the one thing i have noticed is this... if i go into the control panel/system/hardware/device manager/mice or other pointing devices/synaptic touchpad in the general tab where you can normally select "enable" or "disable" this device, it is grayed out, with nothing in the box and i cannot select it at all.

all of the other devices in my pc allow me to select this option. i can plug in my usb mouse and it works just fine. but it's not very useful while traveling wich i do several times a week usually.

any help would be great. i have just spent about two hours on chat with hp/compaq doing all of the stuff they tell me to do, even though i did most of it before i called them.

the touchpad does not work in safe mode, it does not work in selective startup mode using msconfig.

i give up!!! HELP!!!

thanks, jimmy
 

A:touchpad stopped working

Please don't double post.
 

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RELEVANCY SCORE 63.2

Hello, i've just done a windows update and my touchpad has stopped working.I've tried doing a system restore before the update but it hasn't helped.I've checked the mouse properties but theres nothing listed under devices and i've looked at device manager but theres no category for mouses and other pointing devices.Can anyone help please?Paul

A:Touchpad stopped working

Please post the computer model next time. Example for touchpad settings/software installed are HP synaptics and a click to enable or disable is found under Mouse settings - Synaptics tab.

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RELEVANCY SCORE 63.2

Hi All,My touchpad no longer works.  It is no longer in the device list via control panel.  I used to run with the touchpad disabled if I had a mouse attached but this option has disappeared as I have no touchpad properties.  Obviously fn+F7 has no effect. Any help most gratefully receieved.Barrie JUST NOTICEDPursuing another similar discussion I saw a reference to HID Driver I2C being a cause of the problem.  This is list as a problem by Device Manager on my machine. The driver is the latest version but the following is listedThis device cannot start. (Code 10)A request for the HID descriptor failed. Can anyone interpret this for me?Barrie  

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RELEVANCY SCORE 63.2

Guys please help !!! The touchpad is all worked flawlessly. morning, including laptops and touch not working. Drivers reinstalled, to no avail. There was no update. He made a hard reset - earned !!!. But in the morning and turned on again does not work, and a hard reset does not help. help me please

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RELEVANCY SCORE 63.2

My touchpad stopped working but it shows listed under programs as Snapsis Quick Pad Driver, however when trying to evoke it or uninstall it I get an error message: There was a problem C:\ Program Synaptics\Syn tp|SYNL SDLL.dll the specified module could not be found.  When I try to reinstall it I get a message that I have to uninstall it first to reinstall.  Also when I go to evoke it under Mouse & Touchpad, only the mouse shows up, nothing listed for the touchpad.  When I go into safe mode to see if the touchpad will work in safe mode I get a message that my system can't find some hardware (I assume it means my touchpad??)  I have read that some people said their touchpads stopped working when they went from Windows 8 to 10; however I have been using 10 all along.  So I have run out of options that I know of; can anyone help me get my touchpad working again?  Thanks.

A:Touchpad stopped working

Can I ask,have you done a restart?





I am a very busy person. PleasePlease click ?Accept as Solution" if I solve your Problem

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RELEVANCY SCORE 63.2

Hey everyone this is my first post here,
I'm hoping to get some guidance to resolve and issue I've been having with a laptop I am trying to refurbish. It's a HP Pavillon TX1000 I got from a friend. I put in a new Western Digital scorpio Blue HD and installed Vista Home.
Everything seemed fine but after installing drivers from the HP site and antivirus and malwarebytes, the touchpad stopped working. It had been fine beforehand. I had to plug in a USB mouse which works fine.
So far I've tried these things:
In control panel looking at the mouse settings the Synaptics Touchpad is greyed out and I can't enable or disable it. I can only remove the usb keyboard driver.
I system restored but it hasn't helped.
I download the Synaptics Touchpad driver again and reinstalled it, but it didn't make any difference.
There is a button above the touchpad which is supposed to enable and disable the pad but pressing it makes no difference, the blue light shows it's enabled but it's not.
I am trying a windows reinstall but even during that I am having to use the usb mouse.
Any ideas what I can try next???
The laptop specs are: The laptop specs are: AMD Turion 64 x2 Mobile Technology TL-58 1.90 GHZ
1GB DDR2 RAM
HDD: Western Digital Scorpio Blue 120GB. 5400RPM.
Windows Vista Home Premium 32 bit.
Thanks,
 

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RELEVANCY SCORE 63.2

Hello, I've just done a windows update and my touchpad has stopped working.I've tried a system restore before the update but it didn't help.Ive checked the mouse properties but there was nothing listed under devices and i've looked at device manager but there's no category for mouses and other pointing devices.Can anyone help please?Paul

A:touchpad has stopped working

What is the make and model# of your laptop?
Boot into Setup (Bios) go to Integrated Peripherals and look for Touch Pad, if it is Disabled, Enable it.
boot normally, and go to the computer manufacturers Support/Download drivers site and type in your make and model # or your service tag # and download the touchpad driver for your model.

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RELEVANCY SCORE 62.4

I have a Dell Mini computer with Win 7 Starter.  It's a great little machine but all of a sudden the touchpad stopped working.  The computer was on and when I came back to it the touchpad would not respond. 
 
* I rebooted but that did not resolve my issue. 
 
* I did a hard reboot, unplugging and removing the battery while it was running and restarting but that did not affect my issue.
 
* I tried that Fn + F9 and Fn + F7 but that had no effect.
 
* I scanned with AVG but no virus was found.
 
* I scanned with Malwarebytes but no virus was found.
 
* I ran sfc /scannow but no missing or corrupt system files were found.
 
* I am using a usb mouse.  I located the usb mouse in device manager but the touchpad was not there.  I found the touchpad by clicking "show hidden devices".  The touchpad has a yellow error notice on it.
 
* Windows could not find a better driver.
 
* I uninstalled the touchpad and rebooted and windows reinstalled it but it is still hidden in device manager, still has the same error notice and does not respond.
 
Please help!!!!!!
 
Thanks. 

A:Touchpad stopped working. Any help appreciated.

Does Dell have a separate driver listed at its support site...for the touchpad?
 
If so, did you download such and install it?
 
Do you have your Drivers CD for that system?
 
Louis

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RELEVANCY SCORE 62.4

I upgraded from Windows 7 to Windows 10 and have not been able to get the scrolling feature on my touchpad working again. The device is listed as Synaptics PS/2 Port TouchPad. I have already downloaded the latest drivers and software, I have tried deleting drivers, and reinstalling drivers. Nothing seems to work.

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RELEVANCY SCORE 62.4

Hello,recently the clicking of my touchpad stopped working . In the beginning, right-clicking was very difficult, now it is also left-clicking and the warranty has expired, which is very annoying.So it is possible to use the mouse and also touch/tip and multitouch, but not the clicking function. Does anyone have any idea how to fix this? So I'm looking for DIY instructions or ideas. Or maybe there is such a problem with the Y50. it is not a software problem. all drivers are up to date.best regards

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RELEVANCY SCORE 62.4

My keyboard and touchpad stopped working after I uninstalled my antivirus software and restarted my laptop in my hp pavilion 15ac-179TX. I have an extra mouse which works when connected to the laptop but keyboard and touchpad don't work.

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RELEVANCY SCORE 62.4

Is there a way we can change the touchpad Reverse scrolling option (Scroll --> Two Finger Scrolling --> Switch Direction) on the X1 Carbon through an automated way. We see that after Windows 10 upgrade, the scroll option on the touchpad has been changed. So doing it manually it works but we want to automate it either through a registry change or some other method. Yes manual changes works perfectly.

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RELEVANCY SCORE 62.4

My Touchpad stopped working. I check under the mouse configuration and it appears as active, and the click buttons are working but not the touch.. 

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RELEVANCY SCORE 62.4

HP Pavillion x360 (13-s154sa)I turned on my laptop today and both the keyboard and touchpad are not working. How can I resolve this?

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RELEVANCY SCORE 62.4

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try? My laptop type is: 20HR-CT01WW Thank you, Iulian 

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RELEVANCY SCORE 62.4

S7-392I installed the upgrade to the Synaptics driver to no avail.FnT and Alt.7 don't work.Any ideas?











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A:touchpad stopped working after windows 10

Following a thread from earlier Microsoft forums, this worked for me yesterday to restore trackpad function. Go to the Acer driver page for your computer. Download the intel IO chipset drivers for Windows 8.1. Run the setup for the driver in "compatability mode" and install. You will need to restart the computer. The computer will then recognize the trackpad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the trackpad is not immediatley active on the restart, hit Function F7. At least this fixed it for me.













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RELEVANCY SCORE 62.4

So one day, all of the sudden my laptop's touchpad started acting its own life, it didn't respond my touches as it should've, and this continued few times I used my laptop. Today when I opened the laptop again, the touchpad wasn't working at all. Driver issues? (This has nothing to do with win10, as I downloaded it like half a year ago and this problem started just today)

A:My laptop touchpad stopped working?

Hi @Oodi ,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the touchscreen. I will be glad to help you. Step 1: Shutdown your PC.Step 2: Install Windows Updates.Step 3: Perform a touch screen diagnostic test     a.1: Plug the AC Adapter into the computer.     a.2: Press the power button on the computer for 5 seconds.     a.3: Turn on the computer and press the F2 key repeatedly.      a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.      a.5: Click Touchscreeen.      a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.       a.6 Read the on screen instructions, and click Run Once.       a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.     a.8 Click the main menu to return to the UEFI Screen and click the second test.      a.9:  Click Compenent Tests, and then click Touchscreen  again.      a.10 Click Drag and Drop Test.      a.11: Read the on screen instructions, then click Run Once again.  &n... Read more

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RELEVANCY SCORE 62.4

Hello,sorry for my english, I'm french and I have somes difficulties...I bought a few days ago a yoga 260 and time to time the touchpad stops working.I have updated the driversAt times only the touchpad is blocked, or with the keyboard and the touch screen...If you had this problem, I would be happy to know the solutionthank you !  

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RELEVANCY SCORE 62.4

I have been running windows 10 for almost a year with no problems to my touchpad. Today it stopped working completely. I went into the device manager and it showed the touchpad still connected. I restarted my computer and now it is as if my touchpad does not exist at all. The drivers for the touchpad are installed and I checked for updates. Could it be that the connection inside the laptop has come loose?

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RELEVANCY SCORE 62.4

My touchpad seemed to work when I first started my laptop, but then it stopped as soon as programs started loading. I installed a driver from HP's website, and that didn't fix anything, even after I restarted my laptop. Any advice?

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RELEVANCY SCORE 62.4

Hello, fellow HP-ers! Hoping someone's expertise can assist me. I decided to clean out my fan by opening up my laptop keyboard. Unfortunately, I must've snagged a power strip or something because suddenly, the mouse stopped working. Does anyone know which power strip is for the mouse? Or if there's something to resecure in there? I've provided a photo for reference. Thanks in advance for the help!  - Mr. Horrible DIY-er

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RELEVANCY SCORE 62.4

So this laptop is a few years old and i just started using a wireless Logitech mouse.. The problem only started today but for some reason the touchpad has completely stopped working, the left and right click wont work either. I have gone into mouse settings and it's telling me that the touchpad is working properly and nothing has been changed. Please help me

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RELEVANCY SCORE 62.4

S7-392I installed the upgrade to the Synaptics driver to no avail.FnT and Alt.7 don't work.Any ideas?










Solved!
Go to Solution.

A:touchpad stopped working after windows 10

Following a thread from earlier Microsoft forums, this worked for me yesterday to restore trackpad function. Go to the Acer driver page for your computer. Download the intel IO chipset drivers for Windows 8.1. Run the setup for the driver in "compatability mode" and install. You will need to restart the computer. The computer will then recognize the trackpad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the trackpad is not immediatley active on the restart, hit Function F7. At least this fixed it for me.












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RELEVANCY SCORE 62.4

My husband's touchpad on his Gateway PC stopped working last night. Therefore Bill is unable to download the Sysinfo utility.

He has Gateway nv77h18u- several years old. Windows 10.

Any suggestions to get touchpad working again?

Thanks!

Tricia
 

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RELEVANCY SCORE 62.4

Hello,sorry for my english, I'm french and I have somes difficulties...I bought a few days ago a yoga 260 and time to time the touchpad stops working.I have updated the driversAt times only the touchpad is blocked, or with the keyboard and the touch screen...If you had this problem, I would be happy to know the solutionthank you !  

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RELEVANCY SCORE 61.6

Hi Support My Lenovo laptop Z50-70 Touchpad stopped working.OS is Windows 10 (64-bit) Can you please advise ? ThanksSohailSydney- Australia

A:Windows10 (64-bit) - Lenovo Z50-70 Touchpad stopped working

Hi there, Sohailur                    -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just found the same problem with my lenovo Z50. Touch pad completely non responsive.
 
Under start menu, settings, devices, mouse & touchpad, additional mouse options, elan tab. The elan touchpad settings were completely grayed out and unavailable.
 
So from there I went to the window search in the task bar and typed in "computer management? and opened the computer management desktop app. Under device manager selected mice and other pointing devices and then elan input device. In the elan properties window that opened I selected uninstall to uninstall the driver and in the next box that opened warning that the driver was about to be uninstalled l checked the delete driver and then OK. Then restarted windows. In the process of restarting windows detected the elan touchpad as a new device and installed the driver in time for the login screen. So my elan touch pad is now working again.
 
Here is the link to download the Lenovo Windows 10 driver for the touchpad from our support site.  -> TouchPad Driver Windows 10
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted S... Read more

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RELEVANCY SCORE 61.6

Hi Acer, Today I saw a driver update through acer center app so I also checked Bios update if any on acer US download website. I was previously on Bios V 1.09 "Fixes PXE ROM Issues" and then updated to V 1.10 "Supports Elan Touchpad" which was released two days ago. Now, after this bios update, my touchpad has stopped working completely. Please fixx this asap and let me know the resolution. I am using Acer Aspire R14 (R5-471T-71W2) model ThanksNilay 

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RELEVANCY SCORE 61.6

Hi there,

Yesterday my touchpad just stopped working, although a external USB mouse does. I have restore my computer to an earlier point, ran a virus scan and uninstalled and then re-installed the synaptics driver. It still isn't working and I'm not really sure what to try next.

Thanks
Vicky

A:touchpad on asus laptop stopped working

Hello and welcome Vicky mate some machine specs would be nice model etc etc

Try this and post back a screen shot or just some specs and how old is the machine?


http://www.piriform.com/speccy/download < download from piriform

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