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Q: Diagnosing

Hi, same problem.What must I do when the PC keeps on diagnosing? It bin hours now keeps on doing this I can't do anything.Thank you

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Preferred Solution: Diagnosing

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


got a customer with a

ASUS P5KPL_CM; Bios Version 0608.

Getting ram related bsod's i think but memtest checks out fine

4GB ram 2 x 2GB sticks

attached are the minidumps

any one who can help in narrowing it down will be a legend in my eyes!

A:Need help in diagnosing

It does look like a memory issue to me.

How many passes did you run Memtest86? Be sure to run it for at least 5 passes.

You may also want to do a system files check. Open an elevated command prompt, and run sfc /scannow.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Jonathan\Desktop\030110-31668-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a1f000 PsLoadedModuleList = 0xfffff800`02c5ce50
Debug session time: Mon Mar 1 09:26:46.368 2010 (GMT-5)
System Uptime: 0 days 20:21:56.991
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *
******... Read more

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i want my pc to open from diagonising your pc.please help me out

A:Diagnosing your PC

AVISAI Hello;Allow me to welcome you to the HP forums! Sorry, but I don't understand what it is you want your PC to do. Sounds like you're running hardware diagnostics -- is that right? If those pass, then when you reboot, you should get the login screen for Windows, like normal. If those don't pass, there is a hardware problem that needs to be fixed. We need more details to provide you any help.

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okay guys, I'm very unlucky here. This problem has been for a while now, but now is the only time I could ask for help. I recently built a new rig, only HDD and Power Supply were recycled, but I don't know myself how reliable my PSU is.

First things first, the specs of my computer.

MSI GD70 Motherboard
AMD x4 955 BE @ 3.2Ghz (untouched non oc)
G.SKILL Ripjaws F3-12800CL9D-4GBRL 2x2GB ram sticks (1333)
Sapphire Xtreme HD5850 GPU
OCZ Powerstream 520W PSU (bought used)
Coolermaster hyper 212 plus
Okay, my first encounter with a problem was when I was moving my rig around, I guess the power cable to my PSU was loose, my computer turned off. So I turned it back on and I believe I had an error sound coming from the motherboard when I started it up. No display was showed and my first reaction was something in my rig had been short-circuited. My rig can run on HDMI wires fine, but DVI does not work. What is weird is when I use a VGA cable and use a VGA-DVI converter to plug into my GPU, it works fine. The problem now is that I lag in game a lot, meaning its noticable.

The problem does not stop there. My case is a CM HAF 912 so the top of my rig is open. Being the idiot that I am, I spilled water and it leaked inside and my computer shut off. I was peeking inside the rig and my GPU was right in the middle of where the water would pour down. I removed the GPU from my rig and let it dry out for 2 days, I put it back in and it works fine. What is the first thing... Read more

A:Diagnosing PC

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Hi folks

I am having some problems with my PC at home.

When I start it up it just stays on the XP startup screen, the blue line moves across the screen as though everything is fine but nothing else happens. I left it the other day for a good couple of hourse before giving it up as a bad job and turning it off.

I can start the PC in safe mode and it boots up straight away and works fine, so my question is does anybody now what the problem could be and where do I start in safe mode to try and diagnose and then fix the problem?

I am at work now so will not actually be able to try anything on the PC but if people could make some suggestions that would be great.


A:help in diagnosing PC.

try defragging your pc in safemode i had the same problem and that helped me but to be honest it could mean loads of different things EG drivers, overheating or viruses

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New Laptop brought today and it won't go past Diagnosing PC.  It has been saying this for the last couple of hours.

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I have an HP Pavilion laptop (AMD A-10) running windows 8.1 and it's totally stuck on this ridiculous diagnostic thing.I transferred a load of photos to it from my old laptop and it started running super slow. I rebooted and it hung on boot so did a hard restart.Now I can't get past this stupid diagnostic thing. I can't see any way to quit or bypass it and it just sits there doing nothing at all.I don't have a Windows 8 disk as they are not supplied with laptops anymore.All I wanted to do was copy my photos. The laptop was running perfectly before.Please help.

A:Stuck on 'Diagnosing Your PC'

Hi mage_g4,                         We understand your frustration. Can you provide a few more details as to which Diagnostic program tool is/was running? For example if it was a Windows Memory Diagnostic Tool, it would tell you at the very top what it is that is running and for which purpose. e.g. This tool would check for memory problems. It would also state that Although this test may seem inactive, it is still running and that it would restart the computer when it has completed the test. Also when these types of things occur, it would give you a step or Test Status which would indicate at what percentage the test is completed and give you a clue as to what is happening in most cases. There are probably other things to consider as well but this is an example and if you could provide more details about this tool test, someone will be able to assist you once this information is known to help build an understanding to prevent things like this from happening again and to improve your windows 8.1 experience. Please provide more details/updates if this issue is resolved. Have a great day -SuperJava-

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My son and his friend upgraded the cooler on the friend's PC to some uber-mondo Cooler Master. They put everything back together, and... nothing. Monitor doesn't turn on. Worse, no BIOS beeps. The friend says the BIOS did definitely beep before.

Mobo has power. Fans & graphics card have power. Everything looks fine, except it's dead.

Given no BIOS beeps, I suspect either a dead mobo (they had a problem with one of the standoffs and were worried they might have shorted something, but that seems unlikely), or, more likely, they didn't get good thermal contact to the CPU and the CPU (Intel) fried.

Beyond that I don't know how to diagnose it, short of swapping out the mobo and CPU. Anybody have any brilliant ideas?


A:Help diagnosing dead PC?

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A BSOD comes up at random. Sometimes when I do a scan, sometimes while browsing. Can somebody please help me fix this.


Technical Info

*** STOP: 0x000000D1 (0x00000002, 0x00000002, 0x00000000, 0xF76B6ED0)
*** NDIS.sys - Address F7B6ED0 base at F76B3000; Datestamp 41107ec3

A:Help Diagnosing BSOD

This can be caused by faulty RAM. I would run a diagnostic test on the RAM.http://www.memtest.org/

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Hi everyone, hope you can help me with a horribly frustrating hardware problem I've been having lately. Any assistance would be greatly appreciated.
My computer will randomly freeze every so often. It doesn't bluescreen or restart, nothing is "Not Responding" or throwing an error message. This error does not appear to result in minidump files being created. The image just gets stuck in place as-is.lues
At the same time, I hear the fan spin faster than in normal operation and at a constant rate. None of the buttons (Num Lk, Scr Lk, Fn, etc) function. The only thing that can be done is to turn it off by holding the power button.
Th freezing mainly occurs when I am playing graphically intensive video games, so I believe it may be graphics card related? Freezing also occurs if I start the computer up shortly after (within1-2 minutes) the freezing has just occured. These additional crashes can happen as early on as the Windows 7 "Starting Up" animation, so this can't be a software-only issue. It has to be either a hardware problem, or a device error causing a hardware problem, right?
Other problems I'm having that I don't think are related but might be:
(1) Sometimes the lights on my fancy gaming mouse (Corsair M90) shut off and it stops working. Shortly thereafter I get a bluescreen / crash.
(2) A month ago my old harddrive died, and I replaced it with a new one. I did a clean install of Windows, using Windows installation disks rather than one containing all the prepackaged junk... Read more

A:Help Diagnosing Crashes

Have you tested the Hard drive?
Also Test the Ram?
You  might want to test those two are fairly common things to cause random freezing of your system

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I am not one who likes to bother others with my own problems, but I am at my witts end with these people and companies which have hijacked my cpu. Someone PLEASE advise. I am having severe problems with pop-ups and other things loading whenever I start IE. I am now using FireFox, but would still like help in cleaning out my cpu of hijackers. Thanks all, in advance!

Logfile of HijackThis v1.98.2
Scan saved at 3:48:35 AM, on 10/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
e:\Program Files\Ahead\InCD\InCDsrv.exe
e:\Program Files\AVPersonal\AVWUPSRV.EXE
E:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\VVSN\VVSN.exe
C:\Documents and Settings\acohen\Application Data\aprp.exe
E:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.... Read more

A:HijackThis Log: Needs Diagnosing

Hello all .... I am new to this forum and was wondering how I am supposed to go about asking/recieving help in regards to my hijacked cpu? I could really use the help, but I wanna make sure I don't get anyone frusstrated with me by going about this in the wrong way. Any response would be greatly appreciated. Thanks much in advance!

Aaron (newbie)

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Okay, I've Windows 7 now for about two weeks on my computer.
And Every once in a great "while". when I'm turning the computer on, it'll freeze up at the "Starting Windows" with the windows logo.

But Sometime I can turn it off and turn back on and it'll start right without a problem.
I can't figure out what could be causing it.
My computer didn't freeze the OS booting With Windows Vista or Windows XP.

So could someone maybe help me diagnose this issue?

And I don't know if you need it but here's the specs

OS--Windows 7 Service Pack 1 32bit
CPU--AMD Athlon 64 3800+ 2.40Ghz
RAM--2.00 GB
VIDEO--ATI Radeon HD 5450 (512MB)
SOUND--Sabrent 6 channel 5.1 sound 3D PCI
PSU--Dell XPS (650 watt)

This is a custom built system.

A:Diagnosing a problem?

can you go into the BIOS and post your temperatures and the voltages?

also download memtest86 burn it to disk and boot from the disk and test the memory for several passes.

Also do you have a normal hard drive or an ssd, if it is a normal hard drive have you ever defragged the hard drive?

do you regularly clean out temp files?

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I have a Dell studio XPS running Windows 7 Pro which as of this morning has started behaving very oddly. I suspect an infection but have not been able to locate it. The symptoms appeared in teh following order:

1.) McAfee real-time scanning shut off and could not be re-activated.
2.) My attempts to use Avast boot-time scanning did not work; the boot time scan would not initiate. That's never happened before.
3.) I received one pop up window from Avast claiming that another program was trying to shut it off. Unfortunately I did not get the information in the window. copied down.

Now my computer will not boot in anything but safe mode. I am making this post via a work computer.

I was able to run Malwarebytes in safe mode and nothing was found. Avast no longer seems to work at all. I am currently running a full scan with McAfee.

This progression sure looks like a virus, but nothing has identified it yet. Are there any tools here that may be able to help?

Thanks you!

A:Possible Infection - Need help diagnosing

Are you running two AV programs?

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Good afternoon all,

I have a wierd problem I discovered this morning. I cannot get my IE (9) to stay running. When i click on the icon and it starts up it says "not responding" and then it just closes right up again. I tried both the 32 and 64 bit versions and they both fail to stay running.

I am at a loss how to diagnose this issue. I would reset it if it would stay running, but...lol I can't.

Can anyone point me in a diagnostic direction?

A:Need help diagnosing IE9, fails to run

Well, I tried to to start my IE with the add ons disabled, then tried a Reset with out loosing the personal info with no luck.

In desperation, I did a reset WITH the personal info removed, and BANG it opened up to IE10!!
I guess it was in the process of updating itself and got hung somehow.

Boy was that a weird experience.

Oh, well, I can console myself now with the knowledge that I have all night to learn my new browser....Guess I mark it solved

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Hi all,

I might need some help diagnosing a laptop problem. About 2 weeks ago a friend called me up because his laptop won't start. I had a look and indeed it did POST. Well sometimes it did but froze immediatly, you couldn't even get into bios setup. So I opened it up, removed the memory, HDD, wireless adapter and tried again and got a loud and long beep (ram was removed). Next I put one of the two ram sticks back in and the laptop posted just fine. Great! I got my ubcd and tested the memory. All was ok. I tried the second stick and also no problems. So I reconnected the HDD. It booted XP and all looked good. Then the wireless adapter and all worked just fine. I even chkdsk'd the drive and ran some stress tests. Since it all worked I figured it was a glitch in the bios. Problem solved.

Yesterday he calls me again that the latop won't post. Looks the same as last time. I'm gonna see him tomorrow and try to get it running again. My question is: what else can I do to try to find the root of the problem?
How do you guys diagnose no post latops?

A:Need help diagnosing laptop

intermitant fault could be many things, faulty capacitors, overheating (this one's common for laptops), fluid ingress, a faulty connector, porly seated ram, and the list goes on.

considering it was ok after you removed and replaced the ram that could well be it, but i can only guess.

and YEP, laptops are a pain in the rear end.

Good luck

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Hey Guys?

A friend built a computer for me, and I am experiencing some troubles. I started a thread on computerpowerusers.com, and I'll put the link to the thread on there, in case you want to hear what others have said to me.

But I'll reprhase it here, too.

My computer:

ASUS A8N32-SLI Deluxe Motherboard
x86 Family 15 Model 35 Stepping 2 AuthenticAMD ~2410 Mhz Processor
EMU 0404 Soundcard (not the USB version)
GeForce 7900 GTX Graphics Card

SilverStone (SST-ST65ZF) 650 Watt (650W, 650Watt) Power Supply with Dual PCI-E 6 pin connectors, Dual PCI Express Connectors, Four Serial ATA Connectors and Active PFC (Power Factor Correction)- NVIDIA SLI Certified

Corsair memory. It says on system information that I have 2 GB total virtual memory, 1.96 available virtual memory, 2.43 GB available physical memory, 4, 096.00 MB total physical memory.

Windows XP Professional.

OK. I have CA Security as my antivirus. I have downloaded Spybot and Adaware Personal SE. I have done virus scans and spyware scans and rid the computer of all.

At first, the only problem I noticed, and this was since I have owned the computer, was that every time I downloaded a PDF document from JSTOR, my computer would slow way down. Typing even, the letters would not appear for a long time.

The problems have gotten different though. I haven't downloaded anythign here for a while. I will say the only changes I have made since I got the computer was to uninstall my EMU 0404 soundcard driv... Read more

A:help diagnosing a problem

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I'm looking for help with my system. I don't know the exact cause of problem but suspect it may be a virus.
Everytime i try to run Hijack This, it returns an error message: Invalid Picure. I deleted and reinstalled Hijack This several time, all with the same result. Also when i start my system, it begins by reporting errors about ports. My whole sytem and explorer are also extremely slow and some programs do not work. Is there away to diagnose the problem?

I would appreciate any assistance anyone could provide on how to diagnose the problem and if possible, remove it.

Thank you in ad vance.

A:Possible Virus, Need Help Diagnosing

Run these online virus scanners:http://www.pandasoftware.com/activescan/http://housecall.trendmicro.com/Also this online Trojan scanner:TrojanScanAre you using these basic security programs?(They're all free.)Ad-AwareSpybot S&DSpywareblasterSpywareGuardIf not, you need to. These programs, updated and used regularly, will do a lot to keep your computer clean of spyware, trojans, keyloggers, browser hijackers, etc...Download them, update them, and then run them.Important:Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.Other useful Tutorials:Using Ad-Aware SEUsing SpywareBlasterUsing SpywareGuardIf the above doesn't help rid you of the problem, then:Read How to post a HijackThis Log. Please read, and follow, all directions carefully!!!Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.A member, of the HJT Team, will help you out.It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.NOTE:Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond... Read more

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Downloaded an infected file, computer started making "customized" ads, keeps trying to install new random virus/scanner programs, infinite pop ups, windows that wont close etc. Was hoping hijack this would take care of the issues, thanks.


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 8075 Mb
Graphics Card: Intel(R) HD Graphics Family, -1984 Mb
Hard Drives: C: Total - 693784 MB, Free - 2033 MB;
Motherboard: ASUSTeK COMPUTER INC., Q501LA
Antivirus: Windows Defender, Disabled


Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:31:07 AM, on 9/1/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.18123)

FIREFOX: 34.0.5 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\MPC Cleaner\MPCTray.exe
C:\Program Files (x86)\MPC Cleaner\AdCleaner.exe
C:\Program Files (x86)\MPC Cleaner\MPCDesktop.exe
C:\Program Files\WebDiscoverBrowser\2.167.2\browser.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\MPC Cleaner\AdxEngine.exe
C:\Program Files (x86)\win_en_77\win_en_77.exe
C:\Program Files (x86)\mpck\wincom... Read more

A:Help diagnosing Hijackthis log, thanks!

Hi danoo94

Welcome to Tech Support Guy. My name is dbreeze and I'll be helping you with this problem. Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:

Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
All of the assistants and staff at Tech Support Guy are here on a volunteer basis; please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date.
Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have u... Read more

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I don't know if this is a virus problem, hardware problem, or something else. Starting about a week ago, my computer began having problems:

- Applications stop responding but the mouse pointer still moves. This happens both while I am using programs and when I let the computer idle. Time between crashes ranges from 5-90 minutes
- Firefox crashes but doesn't lock up the system. This happens more with flash & video sites but others as well
- Links in Google do not work. Right-clicking on them leads immediately to a blank screen in Firefox. Left-clicking either redirects or leads to a blank screen.
- I had 4 different blue screen errors. One appeared to be for the video card driver, which I updated. Bluescreenview logs are pasted at the end of the post
- RootRepeal locked up the computer and led to a blue screen error for Files, Hidden Services, and Shadow SSDT. I included the logs that worked. These blue screens didn't generate minidump logs, though.

I have used McAfee, Tuneup Utilities, Spybot S&D, and Malwarebytes Anti-Malware, without success. Can anyone help fix this?
DDS (Ver_09-12-01.01) - NTFSx86
Run by Daniel Lehn at 14:56:42.75 on Sun 12/20/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1022 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-... Read more

A:Need help diagnosing crashes

Hi dan_l1,Welcome to BC HijackThis forum. I am farbar. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.As you may have noticed the cause of BSOD varies each time. Before doing anything give some information:You have run Malwarebytes. Open it, under Logs tab open the logs and if it had detected anything post the logs please.

Please download MBR.EXE by GMER. Save the file in your Root directory (C:\).

Go to Start -> Run, copy and paste the following lines one by one in the run box and click OK after each line:
c:\mbr.exe -t

A log file (c:\mbr.log) will open. Post the contents of it to your reply.

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My taskmanager and registry editor have been disabled, Internet Explorer logs off unexpectedly also, I can't go to certain websites and my computer freezes at times. Is there any that I can get rid of this virus or viruses? And here is my hijackthis log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:17:10 AM, on 4/22/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\Program Files\McAfee.com\Agent\mcagent.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\igfxpers.exeC:\Program Files\Analog Devices\Core\smax4pnp.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exec:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeC:\Program Files\McAfee\MPF\MPFSrv.exeC:\Program... Read more

A:HijackThis Log: I need help diagnosing.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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My web searches keep getting redirected. This happens with both firefox and I.E. I ran ad-aware and Norton antivirus and neither on has fixed this. I also tried cutting off my system restore points and running these and it still did now work. The next thing my research suggested was to use Hijack this. unfortunately, I don't know what any of this meant. Can anyone help me know what to fix. Here is the log. I am running a dell laptop with vista.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:46:32 PM, on 1/28/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18882)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\DellTPad\Apoint.exeC:\Windows\OEM02Mon.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Windows\System32\WLTRAY.EXEC:\Program Files\DellTPad\ApMsgFwd.exeC:\Program Files\Dell\MediaDirect\PCMService.exeC:\Program Files\Lexmark 2400 Series\ezprint.exeC:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program File... Read more

A:Hijack This log: help diagnosing

Anyone care to help me out?===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a... Read more

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So i've been battling a stupid virus for the past month, used scanners that are supposed to help but nothing has so far.. I've got the google redirect, but tdsskiller helps nothing. I've also noticed lots of mshta.exe processes creating themselves and using a lot of memory under the task manager. Any help is appreciated here's the log guys..

Running processes:
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:... Read more

A:help diagnosing hijack this log.

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The ... Read more

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Recently downloaded and installed HijackThis as i'm having problems with my brother's computer I have scanned with AVG, AdAware, Windows Defender, and have WinPatrol and Norton's Firewall running, have also made sure Windows is up to date and updated drivers, but it still seems to be suffering, so was hoping may be able to solve it with this. Please could I have some feedback on this log:Logfile of HijackThis v1.99.1Scan saved at 12:58:19, on 27/07/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\system32\HPZipm12.exeC:\Program Files\Analog Devices\S... Read more

A:Hijackthis Log, Need Help Diagnosing Please

Hi ,Our apologies for the delay. If you still need help, please post a new log so I can see if anything has changed.A new version of HijackThis has now been released, so before you repost your log please download and install the new version by following the instructions in Step 9 of the Preparation Guide For Use Before Posting A Hijackthis Log. Note that it is unnecessary to uninstall the old version because the new one will be copied to a different folder.

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I need help diagnosing my Dell Studio 1558. Lately it has been freezing every single time I use it, without fail. The screen will just stop no matter what I'm doing and I will have to hard reset. It is not triggered by any particular application and will even happen if I'm not doing anything at all. My antivirus program says that all is fine and I have done everything from system restore to disc defragging to factory resetting. It is definitely not an overheating issue either. I am out of ideas. Does anyone know why freezing like this would occur? I am suspecting a virus that is escaping Mcafee but I don't know how to get rid of it.

A:Help diagnosing my computer?

Hello and welcome.. lets see if we can do these.Please download MiniToolBox, save it to your desktop and run it. Checkmark the following checkboxes: Flush DNS Report IE Proxy Settings Reset IE Proxy Settings Report FF Proxy Settings Reset FF Proxy Settings List content of Hosts List IP configuration List Winsock Entries List last 10 Event Viewer log List Installed Programs List Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Reboot into Safe Mode with NetworkingHow to start Windows 7 in Safe Mode<<><<><><><><><><><><><><><><><><><><><><><> Reboot into Safe Mode with Networking How to enter safe mode(XP/Vista)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode.Run RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to y... Read more

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Been getting redirects to random websites. I've run MBAM and SuperAntiSpyware but none have done the trick. This is the Hijack this log I would like help with. thank you for your time.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 07:47:02, on 6/22/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\AVG\A... Read more

A:HiJackthis Log: Need Help diagnosing

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Thanks and again sorry for the delay. We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explaination about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that... Read more

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I have been receiving Generic Host Process for Win32 Services erros at start up and repeatedly as I use the Internet. I have XP and IE 6.0. I can't access many anti-virus/malware websites and can't click through to hyperlinks. Below is my HijackThis Log. I would appreciate any help. Thank you.Logfile of HijackThis v1.99.1Scan saved at 7:28:49 PM, on 2/26/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\WINDOWS\system32\drivers\CDAC11BA.EXEC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\System32\DVDRAMSV.exec:\program files\mcafee.com\agent\mcdetect.exec:\PROGRA~1\mcafee.com\vso\mcshield.exec:\PROGRA~1\mcafee.com\agent\mctskshd.exeC:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exeC:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exec:\Toshiba\IVP\swupdate\swupdtmr.exeC:\WINDOWS\system... Read more

A:Hijackthis Log: Need Help Diagnosing

Hello pinkshell301 and welcome to the BC HijackThis forum. I'm not sure if this is a malware issue or not. Let's try an Ewido scan and see if anything is found.Download and install the trial version of the ewido security suite. Update the program and then close it. Do not run it yet.Start in Safe Mode Using the F8 method:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Safe Mode menu item.Press the Enter key.Start ewido and do the following:Click on the Scanner button.Click on the Complete System Scan.If anything is found you will be prompted to clean the first infected file found. Choose Clean and put a checkmark in the checkbox for Perform action on all infections and click the Ok button to continue the scan.When the scan is complete close ewido and reboot the computer normally.Post the Ewido log back here and I will review the information when it comes in.Cheers.OT

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I have recently downloaded and installed something that installed a bunch of malware which I removed most of it from the programs uninstaller one of the programs was called Oxy.exe I have run several malwarebytes/avira/spybotS&D/CCleaner/combofix scans and some stuff was detected and removed. But my internet browser has been acting funny (loading slow, sometimes refusing to load pages unless I reload them a few times) I can ping websites fine from CMD. Also my computer startup seems to have slowed down quite abit. My internet on my other computer slowed down almost as much as the computer that was infected so it seems like something is uploading alot of data from the computer infected. Here is my hijackthis log which I need some help figuring out what is ok to delete and if any of you see anything suspicious any help would be greatly appreciated.
Computer specs: Windows 7 Home Premium Service Pack 1 64bit 8GB RAM, Intel Core i7 2.67GHz, 500GB HDD.
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 9:36:17 AM, on 11/10/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16720)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x... Read more

A:HijackThis Log Need Help Diagnosing

Hello newpull I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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Hey there, 
So my computer has recently been behaving very oddly,
one of the main concerns is a driver display error, where my computer will repeatedly crash and I have to restart it.
Lots of my files have been modified and I can't delete/change them (sys32 etc.) 
Need help big time, thanks in advance 

A:Need help diagnosing pc, I definitely have a virus

Has your anti-virus and anti-malware programs given you any indications of what has entered your computer that does not belong?  Are your backups ready and able?  You might need to restore.  Let the seasoned BC techs advise -- they won't steer you wrong.

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Hello again all

I'm having a problem with a certain program that keeps hanging. When it happens it literally locks up my entire PC, although I can still move the mouse and turn numlock on/off.
If I try ctrl+alt+delete and leave it for long enough (10 mins or so) sometimes it will allow me to terminate the program, but more often than not nothing happens at all and I have to press the reset button on my tower.

The program in question is uTorrent. It will generally run fine for about 3 mins if left alone, but hangs much sooner if any other processes are started. Is there any way that I can troubleshoot and find the cause of the problem? I've had it installed and working fine before and can't think of anything that's different this time.

A:Diagnosing a problem


Have you browsed the FAQ at the Utorrent site ? , there isnt much fault finding to do if you know what is causing the lockups, other than see if there is any report logs for it.

I use Azureus and have done for a while , a bit of a pain to set up, but once done its probably the best Torrent program there is.


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**Note: Right as I was posting this I noticed the typo in the thread title...apologies.

Hello all, I just discovered this helpful-looking site while Googling around for help ending my laptop's habit of crashing with BSODs. I am running Windows Vista Home Premium with SP1, on a Toshiba Satellite A305 laptop if that makes any difference.

So far I can't find any definite link between my actions and the causes of the crashes. They occur when I'm doing fairly unremarkable things on my computer like browsing the internet and listening to music, things that ordinarily don't cause any problems. As soon as I reboot, I can repeat whatever I was doing exactly without causing a crash. I can't think of anything major I did shortly before the crashes started, besides installing Skype and Ventrilo, which I uninstalled to see if it would help. (It didn't) I don't have any system restore points from before the crashes started (though I recently changed system restore to make backups every 5 days instead of 1 so I can go back farther).

Anyway, using a tutorial on this site I finally figured out how to crack open my crash logs. Oddly, the dumps from my latest several crashes seem to be missing; I think I may have rebooted too early after the crash for them to be saved or something, and will correct this in the future. The following is the debugger's translation of the log from the first recorded crash. (If more logs would be helpful I can post them; there are a total of 7 saved)

***********... Read more

A:Need Help Diagnosing BSOD

Hi - The bugcheck = 0xa = a driver accessed paged memory at a time it should not have (IRQL too high)Update your Intel wifi driver - http://downloadcenter.intel.com/SearchResu...llation+UtilityRegards. . .jcgriff2.

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Hello again all

I'm having a problem with a certain program that keeps hanging. When it happens it literally locks up my entire PC, although I can still move the mouse and turn numlock on/off.
If I try ctrl+alt+delete and leave it for long enough (10 mins or so) sometimes it will allow me to terminate the program, but more often than not nothing happens at all and I have to press the reset button on my tower.

The program in question is uTorrent. It will generally run fine for about 3 mins if left alone, but hangs much sooner if any other processes are started. Is there any way that I can troubleshoot and find the cause of the problem? I've had it installed and working fine before and can't think of anything that's different this time.

A:Diagnosing a problem


Have you browsed the FAQ at the Utorrent site ? , there isnt much fault finding to do if you know what is causing the lockups, other than see if there is any report logs for it.

I use Azureus and have done for a while , a bit of a pain to set up, but once done its probably the best Torrent program there is.


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Hey there, my computer is a few months old, and I've been plagued with random system restarts as well as random hangings. I've troubleshooted my PC quite a bit, and I would like to see what you guys think.

My Specs:

5600+ Athlon X2
8800GT 512MB
2gb RAM (2x1gb sticks, unbranded)
500gb SATA HDD
480W PSU
2 Zalman fans, one on my CPU and one on the 8800GT. Both run below 50 on load.
Running Windows XP 32bit with SP2 and updates.
All drivers are the latest.

What worries me the most is that the crashes seem totally random. I would be playing a game, and it would be fine for 3 hours ish, but when I play it again some other day, it hangs in 5 minutes. All these hangings and random restarts do not result in an error in the system log, and there are no error messages in Windows when the PC is rebooted either. The random hangs deserve a special note, because each time it does that, I can LITERALLY hear the system stopping, eg the sound runs fine then there's a screeching halt to it. I have to reboot to fix it.

This leads me to believe that there may be a bad piece of hardware in there, so I've done a couple of things. I ran a Video Card stability test to check if there are no problems with it, and it ran fine for 4+ hours, until the PC itself restarted. I'm positive that the 8800GT is fine.

I have done memory tests too, using ORTHOS and Prime95. So far, there have been no errors, so it cannot be a RAM problem.

This narrows down the field to the C... Read more

A:Would like help diagnosing this problem

test for over heating -- get a copy of Everest Home and monitor the temp.

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i have a PC with the following specs
-intel 845g motherboard
-2.4 CPU celeron D class -
-512MB RAM ( 1 chip )

i had recently ran a memory test and detected that the memory chip was faulty, so i tried replacing the chip yesterday with a bigger one ( 1Gb ), but apparently i did not plug it correctly.I booted my system and next i heard a long Beep sound and the PC just turned off all by itself and i could smell that my power supply was toast.But again i tried to reboot and my PC just booted but this time my operating system boot loader screen ( dual booting linux and windows via grub ) was not displayed, and the screen remained blank.
frankly i do not know what happened exactly , i thought it was a power supply problem now it seems to me like a BIOS one or maybe a damaged CPU.

can someone help me in diagnosing the symptoms and identifying the root of the problem.

A:need help diagnosing problem

I would remove the power supply and take it to a local repair center and have them test it for you. It's such a quick process, they probably won't even charge you for the time if you make it clear you intend to buy another from them if needed.

Or, you could test it yourself.

While we're on the subject of power supplies, I used cheap power supplies for several years and when I started using better ones (Antec, for example), a lot of the weird, unexplainable problems I had with my computers seemed to quit happening.

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For the past few months I have been receiving spam emails that are highly related to my web browsing activity. For example, if I intensively browse education-related websites, I will receive a lot of spam regarding obtaining degrees or taking online classes; if I intensively browse job-related websites, I receive many emails with titles about job searches or resumes; and so on.

It seems that for the spammers to do something like this, they would have to (1) know my email address (which must already be available to the entire spamming community, since I have been receiving general spam (as opposed to the highly targeted spam I described above) for some years before starting to receive the highly targeted spam), (2) be able to tie my email address to my computer, since that is where my web browsing activity is taking place, and (3) based on my browsing activity, send me spam that is strongly related to such browsing. It seems that a piece of spyware installed on my computer would be an efficient way of accomplishing all of these things.

Perhaps there are other ways, such as a network-based method; in any case, analyzing what possible methods there exist to conduct such activities is far beyond my expertise; I thought a local spyware-based method might be plausible, which is why I'm posting here.

Below is my DDS.txt log, and I've attached the Attach.txt file. I'm happy to try to get a Kaspersky log if you think that's necessary. Thanks for your help.

DDS (Ver_09-07... Read more

A:Need help diagnosing possible infection

Hello and to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.-----------------------------------------------------------We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, ... Read more

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Is there some kind of program available for diagnosing problems experienced in Win XP Pro?
When I try to install some progams the PC says that the uninstaller failed and then when I continue the setup program is "not responding"

I ran AVG Anti virus (updated) with no problems.Ran Spybot and fixed 4 problems.
When I run adaware the program stops responding halway through the search on the harddrive.

A:Program for Diagnosing XP ??

sfc /scannow

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I want how fix it

A:stuck diagnosing your pc

Anyone know

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I want to ask if anyone has any ideas regarding what could be going on with my Phenom II X6 T1100 instability.

The instability is difficult to trigger, it only seems to occur in games and with Prime95. Games are very unpredictable, its been happening at most twice an evening or if I'm lucky, once every few days, Resulting in a hard freeze. Prime 95 torture with small FFT's will crash the system within 15 minutes, starting with a lockup then a restart.

These events will leave this in my windows 10 pro event logs:
WHEA-Logger ID# 18

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 2

There are also some "corrected events" along with the fatal ones.
Attempting to look this up at Microsoft internet using the app provided hyperlink will cause Event viewer to lock up and I need to terminate it from task maanger. >.>

The RAM tests clean on an overnight MemTest64 run, and I'm fairly sure its not related to memory.

I have never Overclocked this system.
I do use the built in turbo mode the Phenom II has.
The system and all mobo components are about 7 yrs old.

I have a Liquid cooling system that appears healthy to physical inspection, pump is working, no leaks, liquid level OK, etc.
Though I do intend to top off the coolant this weekend.

The harshest games max T around 5... Read more

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Somebody gave me an older Velocity Micro build computer. I was planning on building a new system and at the least I can use the case. He took the hard drive and the processor fan, but left me with everything else.

Anyways, he claimed that the motherboard "blew out" as a result of a power surge. But I am thinking that I can resurrect this computer with minimal expenditure.

My question is, how would one go about trying to figure out what might be the problem with the computer? Is there a way to check the power to the mobo with out booting up?

He also gave me all the driver disks and for windows. if i pop a new hard drive in, can use these disks to get stuff running (assuming i figure out what the hard ware problem is?)

From looking at the system I determined its an Asus M2n-SLI Deluxe mobo, with an nvidia video card and an AMD processor.

A:Need Help Diagnosing Broken CPU

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Computer froze and had to take battery out. Now it says it's diagnosing pc. Tried 3 times now but still not doing anything. Tried doing over night son tried to get into advanced settings but failed. Got it running diagnose again. What can I do and why has this happened. Many thanks for any help. Oh it also downloaded Windows 10 last week couldn't stop it.

Go to Solution.

A:V5-431 froze. Now diagnosing but won't do anything...

if it was only windows...why is freezing again? i insist, it's an HDD issue.

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Heyo. My computers been supers slow and bug ridden lately, and am looking for some help diagnosing a HiJack This logfile. Any help will be greatly appreciated!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:27:17 PM, on 9/29/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files (x86)\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\CCP.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\ThirdPartyAppMgr.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\PowerManager.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWi.exe
C:\Program Files (x86)\DDNi\Oasis\VAIO Messenger.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32Info.exe
C:\P... Read more

A:HiJackThis log: need help diagnosing

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/421161 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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I built this PC in December 2011, and it's run like clockwork until just this past month, where I'm getting random freezes, and they're happening more and more often.

Here's some maintenance history:
My OS is up-to-date.

I've done MBAM Pro, SuperAntiSpyware and Avast Boot Scans, and eliminated a few bits of malware, and the problem continues.

Temperature doesn't appear to be the issue, my box has four fans and CPUID HWMonitor isn't showing any abnormal temperatures.

I did just install new NVidia drivers, v320.49, and the problem seems to be happening a little more often now, but it was happening before I installed them.
The freezes are just that, I could be doing anything, typing this message for example, and the monitor still shows what was happening before the freeze. There's no BSOD, but there's no mouse control, no keyboard control, CTRL-ALT-DELETE and ALT-TAB do nothing, and the only remedy is to cold boot. Then Windows reports after the boot that it shutdown abnormally and offers to boot into Safe Mode, as usual.

Here's my system specs, if they aren't visible from my forum profile:
Operating System
Microsoft Windows 7 Home Premium 64-bit SP1

AMD Athlon II X3 450 19 ?C
Rana 45nm Technology

8.00GB Dual-Channel DDR3 (9-9-9-24)

ASRock 770 Extreme3 (CPUSocket) 33 ?C

VE248 ([email protected])
768MB GeForce GTX 460 (ASUStek Computer Inc) 36 ?C

Hard Drives
233GB Seagate ST3250620A ATA Devi... Read more

A:Freezes, need help diagnosing

Ccleaner and other registry cleaners delete necessary registry entries, and that will cause these kinds of problems. Multiple AV softwares conflict and are not recommended. If it's not heat, then power would be my next guess. What voltages are reported in BIOS (and not HWM)?

Use MSCONFIG to turn off all non-MS services and all startups and use the computer as normally as possible and see if the freezing problem goes away. If yes, then you have probably turned off the source of the problems.

Check Event Manager and look for chronic and/or significant errors in the log that may yield a clue as to what is going on.

Run chkdsk, with the repair option enabled.

Remove the secondary HD and any other unnecessary devices during troubleshooting, as they may also be the cause of the problems.

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Hello. I'm a new comer to these forums with hopes of possibly getting answers or advice for my problem.

My problem? High ping times during most of the day with my DSL. My ISP? ATT - 6.0 Mbps Plan. In case any readers of this post are wondering, yes I have contacted ATT Tech support. They were less than helpful. They did send some dude to my house to watch me do a speed test, but unfortunately it was at an early morning time so my pings were good.

It really pissed me off that I finally got a tech guy to come over and the problem just decided to hide itself. :/

The problems symptoms:
Massive ping times during most day time hours of the day; usually a constant 500~700ms. As I said I play online games a lot and with these pings it's really unplayable.
Notice above where I put "day time" in bold? Well, here's an interesting tidbit of information: During night time (after 12AM) my ping usually goes down to acceptable levels; 80ms or less.
What all I have done to "debug" the problem:
Changed ALL in house wiring.
Wired phone line directly to the d-mark (NID)
Unplugged Ethernet cable on my PC and had an ATT service representative ping my modem (he got high ping times). Reason for doing this was to weed out the problem being potentially a virus or software overusing bandwidth on my end.

Suspicion of what the problem is:
Note that this isn't a fact of what the problem is. It is just my suspicion.
Right. Remember earlier when I sa... Read more

A:Need assistance diagnosing DSL problem

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In the process of cleansing a computer, I removed all unwanted programs and installed Microsoft Security Essentials, something called FAKEREAN was removed said something about rogue.. So everything is running well and updated but there is something that is still not right. Two errors for .dll files come up on startup, stating cannot find... juyunolo.dll and yuzuzunu.dllIn internet explorer it wont let me change the home page. I usually change it to blank and when I hit ok, go out and come back its changed to:hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=desktopAlso in the process of windows updates, a couple are having trouble installing, the one in particular is KB2539636 and I also get a code 643 as a reason... I would appreciate any information anyone can give me.. This is a HP A6019h Desktop and is running Windows Vista Home Premium Service Pack 2, 32 bit version. System has a 3.2 Ghz processor and 1.5 GB RAM Thanks,Big DEdit: Moved topic from Vista to the more appropriate forum. ~ Animal

A:need help diagnosing tricky malware

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log c... Read more

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Hello there everyone,
Lately I've been experiencing a problem with my computer - it happens to crash approximately once a day, usually when I'm away and it's under "Sleep" mode.

I'm totally clueless as to what is the cause to this. I get no blue screen nor any messages that could shed any light on the situation, except for a windows message right when I turn the computer on after the crash. The message says "Windows recovered from a critical error" and gives no useful detailing whatsoever as to what caused this error.

I've uploaded the latest minidump, hoping anyone here has the knowledge to go through it and tell me what's killing my computer.

Thanks a lot!

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I apologize if this is the incorrect forum to be posting but I need help trying to figure out why my HP Pavilion desktop is so unbearably slow. The computer has just been reformatted to factory settings and it is still being insanely slow to the point where if I am trying to uninstall a program like Norton Internet Security Trial while browsing the web then there is a significant lag time. Here's a screenshot of my computer's info.

It's running Vista 64 bit and has 4 GB RAM, a 2.8 GHZ Athlon 64 Dual Core processor so I don't know what could be making it lag so horribly. Can someone help me diagnose what the problem is and get the computer to run more efficiently? Perhaps I could upgrade some hardware or tweak the software in some way. Any advice is appreciated.

A:Help Diagnosing why my computer is so slow!

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Okay I made a post in the hardware section of a problem from booting off USB, but now I realize there are a lot more problems with this Laptop than that.http://www.bleepingcomputer.com/forums/topic437778.html/page__gopid__2551695#entry2551695 the first post explains a lot of my troubles.So some background information on the issue. First I would like to say thank you for you time and your help. I appreciate all the help I have received on Bleepingcomputers.com (BEST PLACE ON THE NET)So my friends laptop has A LOT of issues, and out of my group of friends I am considered the PC WIZ, (mostly because of you guys) The Laptop in question is a Sony Vaio VGN series... Its opperating system is Windows XP SP3. The CD/DVD drive on the machine does not work, it cant recognize any cd/dvd I put in it. Because originally we wanted to wipe the machine and re-install windows 7 (preferably) or Vista or even XP (I have all the discs) So I went into Bios and enabled it to Boot from USB device, I checked my flash drive on 3 other PC's (2 which are Sony Vaio) and 1 desktop, (alienware) and it booted no problem from USB, But on this Laptop (the one in question) it says Missing opperating system. I made a post in the hardware section for that issue. I decided to go back to the Virus problem and Then I will re-post in the hardware section to try and fix the disc.Sorry if this is confusing, I somehow always seem to make it more confusing than it is. So the Maleware issues, Well when he gave me th... Read more

A:Need help diagnosing maleware problems.

On a side not the CD/DVD tray hasn't been functional for some time. But I can not get the PC to boot using a Wondows 7 flash drive..... The Viuses need to be the first thing I remove before I try to find out why the laptop will not boot from USB. Or why the laptop can not and will not chkdsk. Thank You guys again for all the time you have spent with me.

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