Over 1 million tech questions and answers.

Update Windows license and product key tokens failed with 0x80070005.

Q: Update Windows license and product key tokens failed with 0x80070005.

Hi all,

I'm in need of some help.

My stepdads computer stopped applying Windows updates after getting the following error: "Update Windows license and product key tokens failed with 0x80070005."

I've followed various advice and I'm now in a situation where Windows thinks it's unlicensed! I can assure you the PC has been licensed and trouble free for the past three years or so until this happened. I know the computer was taken away to a specialist and they removed some software in my absence, my step dad isn't very computer literate so getting exact information and timings is impossible.

The PC is still working, but this is a blocker to resolving another issue, so I really hope you guys can sort me out.

I've run chkdsk and scandisk, no problems there.

Thanks in advance

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-4QQ73-GRKQB-9CWMC
Windows Product Key Hash: VEXoFnEEk4j7+yOZamK00vMuq8k=
Windows Product ID: 00371-OEM-9306802-91927
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BDD16561-F386-40F8-8436-A66C654F53C3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BDD16561-F386-40F8-8436-A66C654F53C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9CWMC</PKey><PID>00371-OEM-9306802-91927</PID><PIDType>8</PIDType><SID>S-1-5-21-1445743330-3375827014-1635025</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M680G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A3 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100315000000.000000+000</Date></BIOS><HWID>470D3207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:20:2015 00:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT DpgPmm CpuPm

Preferred Solution: Update Windows license and product key tokens failed with 0x80070005.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Update Windows license and product key tokens failed with 0x80070005.

Open an Elevated Command Prompt, and run the following commands

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

Copy and paste the results to your reply
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Read other 1 answers

Basically when I tried to do a windows update, it downloaded about 5 other updates and installed them, but 2 updates did not download. Instead of "Downloading [updatename]... complete!" it says it failed. I tried to download/install them again after a system restart (had to restart for the updates that DID install) but no luck. I tried disabling my firewall and antivirus and tried again, didn't do anything. The error code is 0x80070005, and it just says to install the update again (which I can't do...). Specifically, the updates are "Update for Windows XP (KB951072)" and "Security Update for Windows XP (KB950974)"

Is anyone else having this problem or have any idea what to do?

A:[SOLVED] Windows Update downloads failed (error 0x80070005)

how did you solve this?

Read other 1 answers

3 computers, desktop running Ultimate and backing up to AC-powered external drive and 2 laptops running Professional and back up to USB-powered external drives.. Backups set for full data and included system image for all 3..

No problem with desktop (which backs up daily), but unable to successfully back up either laptop since Windows Update installed SP-1. Fails as below:

Error: 0x80070005 - Access denied

Both laptops were set to run backups once a week (since the external drives are not plugged in at all times).. and, never had a problem with the backups failing before..

No changes were made before or after SP-1, checked permissions, all set to Full Control, log in as Administrator with UAC off (only one using the computers).. Ran chkdsk on both laptops and both external drives and no problems found.. Ran sfc /scannow and also clean for both..

Tried disabling all non-Microsoft services except for anti-virus and bluetooth (mouse is bluetooth) on one laptop and backup still failed with the same error.. Seems to get to approx 97% - 99% before it fails..

Have found older posts referecing making sure the D: drive is not set for backup or system restore.. Have never used it, backups have always been to the external drives (L: on one laptop and H: on the other).

Other than a problem with the fingerprint reader on 1 laptop after the SP-1 update (had to go back and install the original HP driver), SP-1 seems to be fine and do not really want to un-install.. Not sure if I even... Read more

A:Error: 0x80070005 - Access denied , Backup Failed after SP-1 update

Read other 8 answers

I think I might have some corrupt system files. I've ran sfc /scannow multiple times and it stops at 61%. CBS log file says these errors at the end:

2015-09-19 23:21:15, Info CSI 000001c0 [SR] Beginning Verify and Repair transaction
2015-09-19 23:21:21, Error CSI 000001c1 (F) STATUS_FILE_IS_A_DIRECTORY #4294925# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound|AllowSharingViolation|AllowAccessDenied), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES|FILE_READ_DATA), oa = @0x9dccf0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[131]"\SystemRoot\WinSxS\amd64_security-malware-windows-defender-events_31bf3856ad364e35_6.1.7600.16385_none_118cf1dcd54a3dea\MpEvMsg.dll"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x9dcda0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT), eab = NULL, eal = 0, disp = Invalid)
2015-09-19 23:21:21, Error CSI [email protected]/9/20:03:21:21.818 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_FILE_IS_A_DIRECTORY originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
2015-09-19 23:21:26, Error CSI 000001c3 (F) STATUS_FILE_IS_A_DIRECTORY #4294924# from Window... Read more

Read other answers

I have just got my hp laptop back from being fixed (the hard drive failed and a new one has been installed) however in order for me to get windows vista back onto my laptop I need the windows product license key (I think that's right).
The problem is that the label is so worn I cannot read it.

Could someone please tell me how I can retrieve this key?

I'd appreciate any help you can give

Many thanks

A:Windows product license key label - please help

If you got a System Installation CD from HP rather than a Windows Vista disc from Microsoft then the HP disc should activate Windows for you without the need for entering product keys

Read other 8 answers

Hi Friends,

I've this below question on the windows license and couldn't find any convincing answer in the internet.
so posting here.

Due to some issue, If I have to reinstall the Windows 8 on my laptop, will there be any issue with using the same product key or license?

To describe further, here is my current situation.

I had installed Windows 8 on my laptop and registered with the product key/license.
Now it seems like the installation is not proper and I want to reinstall from scratch.

The question I'm pondering is since I've already used the product key/license when I installed for the first time, Will it allow me to use the same product key/license again when i install it the second time (or third time and so on) OR will it stop me saying that this product key/license is already used?


A:Question on Windows 8 License/Product Key while reinstall

Hello Kiran, and welcome to Eight Forums.

Since it's on the same computer, you shouldn't have any issues with reinstalling and activating as needed.

Clean Install with Windows 8 Upgrade

Read other 1 answers

I've seen it implied that if you upgrade your OS to Windows 10 (from 7 or 8.1) that the product key of your old OS (whatever you've upgraded from) becomes invalidated? I also understand that there is some kind of hardware authentication so that if you ever have to do a clean install of Windows 10, you can do so, but that it will be activated based on a "fingerprint" of the hardware stored by MS?
Are those points correct?
Now, something that concerns me, is if you had a Full Retail operating system (not OEM) prior to upgrading, you would have been able to move this from one system to another.  As long as you only ever had it installed and in use on one PC at a time, you could transfer the OS.  This is not just a theoretical benefit, it's something I've done many times, and why I would normally go for retail rather than OEM packs.
Does anyone know how this could work following upgrading?  If the old OS's product key is invalidated, presumably it won't activate and therefore it would also not be possible to upgrade it to Windows 10.  But if you want to transfer to new hardware, there will be no record of the system ever having been authenticated previously.  At this point, will you be required to buy a new license?? 
Apologies if this has been covered, and thanks for any definitive info!

A:Previous Windows product key and license - post W10 upgrade?

Hi Jon long time no see.

I've seen it implied that if you upgrade your OS to Windows 10 (from 7 or 8.1) that the product key of your old OS (whatever you've upgraded from) becomes invalidated?

I did an upgrade from Win 8 to 10 and everything went ok then I messed the whole thing up and rather than try to fix it and because I had a Win 8 install disk from HP, I decided to just do a clean install of 8 again, I did not need to enter a key and my Win8 was activated, But this is a OEM.

Read other 11 answers

Hello Everyone!
We are registered members on Microsoft Partner Network with Action Pack Subscription. We have a Windows 8.1 Pro Product Key which gives us 10 licensed installations. Please advise us regarding the following:-
We want to decommission the laptops we are currently using and procure newer ones.
#1.  Is it possible to migrate the product key/licenses to newer machines?
#2.  If yes, what's the process to be followed for doing so?
Thanks & Regards,

Read other answers

this is just one of the errors i,m getting with my computer i just downgraded to windows 7. i just used my hp operating system disks it was the only way i could downgrade for some crazy reason an it runs great i,m very happy 10 was just crazy i never had so many computer problems in my life. my only problem i,m having with 7 is my windows updates is not working to well it just keeps scanning an checking with no end in sight. any suggestions would be great.one of the errors i,m getting is 0x80070005. any help would be GREAT TY IN ADVANCE. Mod Edit:  Merged posts, changed topic title to reflect issues - Hamluis.

A:Windows update error 0x80070005.

Have you scanned for viruses and spyware or tried to clean your registry.  Those are some things you can try if you are worried.  I also have an hp and noticed that it gets hung up on searching for updates if Windows has all of the updates.  Hope that helps

Read other 0 answers

Working on computer that will not install Windows 7 SP1. I am wondering if this copy is legal

Log file and snippit of error message I receive every time an attempt is made to install SP1

Also including snippit of specs as noted in the "System" applet in control panel.


A:Windows Update Error 0x80070005

If you want us to check the validity of your license, post an MGADiag report

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
As first steps in your problem installing SP1 (which is probably nothing to do with any non-genuine status) please follow these instructions...

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type


and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a ... Read more

Read other 8 answers

hi i try to update the my windows 10 desktop Pc and iam getting the 0x80070005 error on windows update .. Also i had some ms office 2013 updates succesfully installed how do i fix it ?

And iam runing the
@echo off
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir% /grant=administrators=f /grant=system=f
@Echo =========================
@Echo Finished.
@Echo =========================
which it updates the number of failed changes in the HKEY_Classes_Root is it normal ?

Read other answers

I had some updates fail a few days back so decided to run WindowsUpdateDiagnostic.diagcab to try and fix the problem and it gave me this error

So i ran the fix https://support.microsoft.com/en-gb/kb/968003 associated with this error code rebooted then tried windows update diagnostic again only to receive the same error am i missing something.

I've also run the System Update Readiness Tool and the checksur log shows no errors.

Read other answers

On the off chance that you are tormented with Windows Update Error 0x80070005 and can't put in refreshes from Windows refresh, agree to this manual to determine the issue for your home Windows 10 framework. On the off chance that the investigating measure
doesn't work for your situation then you are proposed to quickly contact our sans toll Windows Installation Support +1-877-353-1149 (toll-free)  multiplies over the USA and CA.
Mistake 0x80070005 is frequently a blunder that closures in the fizzled set up of updates. In the event that you are confronting similar issues because of this, at that point don't stress, the investigating measures is a piece of cake much like our fix for
that annoying.

Read other answers

For the past 4 or five months have been getting windows update error
message 0x80070005 on several attempted updates. Have admin. authority.
From what i can gather it seems to be an access denied problem,among
others i presume.
Microsoft has yet to resolve. have run windows genuine advantage validation tool
with sparodic results.

Has anyone else experienced this problem and arrived at a solution?

Any feedback appreciated.


A:Solved: windows update error 0x80070005

Read other 14 answers

Hi All,

Well I just formatted and re-imaged my WDC Black Cavier 1tb HDD and all was going good updating security updates. Then for some reason i get and 0x80070005 restarting my system from a security update install. Have tried System Restore & System Repair. Checked services settngs tried to start windows update but gave me same error. I was able to access windows update but it took 3 to 4 minutes and when it did there was a X by the windows update header and it was RED. Could not view update history. Any help on this is appreciated

A:Windows Update Installer error 0x80070005

Hello all well I can see that no one here either wants to or cannot help me with this error as I have not gotten a reply back. I thought I would be able to get this error resolved. I have read the other threads on this issue and tried some fixes but none have worked. Please help me with the problem.

Read other 2 answers

My product ID listed for Microsoft Office Pro 2016 is not the same as my license number.

Microsoft automatically enabled/activated Office 2016 and I was not asked to enter my license number. I think the wrong license number was added by mistake. How can I fix this? 

Read other answers

Title basically says it all. 

I need a tool(or maybe script) to be able to check license keys of Windows OS and Office in a local network. Thanks to user Kazun on this forum, I found a Powershell script for checking the license key of the OS on a local machine, but I would prefer instead
of remote connection/physical interaction to be able to operate from within the one machine. Is it possible?
Thank you for your time.

Read other answers

Hi Everyone

Apologies for not including any Log files at this stage, but I would appreciate your thoughts on the following:

I've just installed Windows 7 64 bit Home Premium on a new SSD for my aged Acer Aspire 5920G. Following installation, many updates, including SP1 were automatically added through Windows update.
I then came to Activating, and when it was refused, suddenly realised and remembered (after all these years) that I had in fact purchased a retail version of the Upgrade, and had originally installed it over the top of Vista.

After searching Seven Forums I found and used the work-around binary file, provided on these forums for such a situation. With this I successfully Activated.

After continuing to install s/w and generally set things up, I realised that Windows update was no longer running. I manually set it going, and it has just continued to search for updates for hours without anything else happening. Further investigation using the MS Fixit tool revealed the Error code 0x8007005, (Access Denied, as I've since found out).

I've tried every fix I can find, including SFC Scannow and SubInAcl, without any joy.

Am I correct to assume this has been caused by my clean install of an upgrade version? Can anyone suggest a remedy without me having to start again with a new full copy of Windows 7?

Thanks for any thoughts/suggestions.

Read other answers

Hi i am having problems as the title suggests with windows updates.

When i turn automatic updates off totally my cpu usage comes down to a normal level however as soon as i turn them back on the cpu reaches 100% once again.

When i done a check i received the following error code 0x80070005 please also see attached screen shot.

Any help would be much appreciated

Thank You

A:100% CPU Usage svchost.exe windows update eror 0x80070005 Please Read

Hi and welcome to SevenForums
You might try option 2
Windows Update - Reset

Read other 4 answers

Hi i am having problems as the title suggests with windows updates.

When i turn automatic updates off totally my cpu usage comes down to a normal level however as soon as i turn them back on the cpu reaches 100% once again.

When i done a check i received the following error code 0x80070005 please also see attached screen shot.

Any help would be much appreciated

Thank You

A:100% CPU Usage svchost.exe windows update eror 0x80070005 Please Read

Hi and welcome to SevenForums
You might try option 2
Windows Update - Reset

Read other 2 answers

I have never had a problem before with windows updates. however, It says I need to download that windows validation tool so I click on it to download and install and it goes through everything like it should then says it failed to install, 4 times now it comes up error 0X80070005 I went through the thing where Microsoft is suppose to help you they get info and then help you solve it, I stilll haven't heard a thing from them. The funny part is that I downloaded the windows defender (Microsoft Antispyware) and to do so I had to go throught the windows validation and no problem it went through it and I downloaded it. Is that the same thing as this windows update? anyway I can't find error 0X80070005 can anyone help because I got thinking that I haven't had any windows updates for awhile I wonder if I can't get any until I get this downloaded? Any help would be appreciated, Thanks

A:Solved: Windows XP SP1-windows update won't install error 0X80070005

See if the WGADiag2.exe WGA Diagnostic Tool mentioned on this Microsoft site helps.
Error Code on Windows update.

Read other 3 answers

Windows 7 Home premium 64 bit, Service Pack 1, HP envy 17 notebook PC. I've tried several fixes for error 0x80070005 they didn't help. Any advise would be helpful. Virus scan shows clean, I'm just about ready to format and start over... Thanks for any

Read other answers

I'm under Vista 32 bits.
I've just noticed that my System Restore failed. I got an error 0X80070005.
I checked the System Volume Information, and I got an  'access denied'.
I tried to untick 'read' box but it doesn't work. When I check again, it still checked the 'read' box.
I also tried to turn off System Restore, reboot, then enable again but it failed.
PS: I never installed Norton on my laptop.
Need your support, thank you !

Read other answers

I'm under Vista Business 32 bits.

Read other answers

I've tried to create a backup of my computer files on an external hard drive three times but I get the same error message each time. Microsoft Security Essentials pops up and tells me that it caught a Trojan (Karagany.G) lurking in one of the shadow copy files. I'm the administrator, no other user accounts on this laptop, so I don't understand why I don't have access to all my files as the error says.
This is the directory that always pops up: file:\Device\HarddiskVolumeShadowCopy61\Users\cjlanc\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\55\63ca7fb7-144752c8 It's driving me insane. Some help please?

Read other answers

Hello, I can't do any windows updates, they all fail with Error Code: 0x80070005. Having read another post I am pretty sure I am infected but the post was closed so, I apologize, I don't know how to fix the problem. THANKS IN ADVANCE!!!

I also can't boot into safe mode without getting the blue screen of death. A problem has been detected and windows has been shut down to prevent damage to your computer *** STOP: 0x0000007B (0xF78A6528, 0xC0000034, 0x00000000, 0x00000000)

When I boot up Normal I get the following error c:\DOCUME~1\LWP\LOCALS~1\Temp\7729484.exe Windows cannot find 'c:\DOCUME~1\LWP\LOCALS~1\Temp\7729484.exe' Make sure you typed the name correctly and then try again. To search for a file, click the start button, and then click Search.

I have already updated and ran McAfee, Spybot, Ad-Aware and CClaner. Each one cleaned up some files but I still can't do windows updates or boot into safe mode et.

DDS (Ver_09-11-24.02) - NTFSx86
Run by LWP at 14:22:39.35 on Fri 11/27/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1108 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C: ... Read more

A:Microsoft updates failed error code 0x80070005

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.??If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine.??Please perform the following scan:Download DDS by sUBs from one of the following links.??Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool.??No input is needed, the scan is running.Notepad will open with the results.Follo... Read more

Read other 22 answers

I am trying to format my laptop back to how it came from the factory (I got a nasty virus), but the boot manager wont run the cbd_drive that I made some months ago to do system restore...  and when I try to do the Full Product Recovery, after selecting "I agree to these terms and conditions" and clicking "Next" I get a window that says "Recovery Failed" What do I do?

A:Product Recovery Failed...? (Windows 7)

Hi, Nimvoker
Exactly which method are you using to attempt to recover your system? Also, I am unfamiliar with the term "cbd_drive." Could you possibly explain what you mean by this?
Thanks in advance,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Read other 8 answers

I recently came to inherit a few XP pro CD and license key... on the back of the license key, there is the license key and this sentence
"Windows XP Pro 1 - 2 CPU"

What does that 2 CPU mean, it is trying to say it can be installed on 2 CPU. I thought it was so but my IT person says it is not

Also, my version is OEM. I don't know if my work place, who did the installation of the XP but the CD and same license key can be installed twice. Can be activated and even pass through windows update.. I checked each computer using jelly bean and match the product key with another computer..

On one CD itself also, i matched up to 2 installation. I don't know whether it is suppose to do like that or jelly bean is giving me wrong info


A:XP Product key/license

Go to the bottom of this page:


Read other 10 answers


I am trying to activate windows 7 Pro 64 using a valid key i purchased from MS. I have tried everything to activate but I cannot rename tokens.dat. It says that it is corrupt and unreadable. I have ran chkdsk and everything possible to rename this file, but i can't. PLEASE HELP!!



A:Windows 7 tokens.dat CORRUPT

Ahh, forgot to run the diagnostic. Here are the results.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070570
Windows Product Key: *****-*****-K7CV7-M9BP9-422KR
Windows Product Key Hash: maqktncUm2DpMuNytVZIX8tEzKI=
Windows Product ID: 00371-222-5087861-86573
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B757C7DD-306E-4BC4-A5B1-918A0C544CD3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: T:20130427154139853-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-800401... Read more

Read other 9 answers

Good morning all,

I am trying to upgrade one of our Laptops in our lab to Windows 10 Pro. It currently has Windows 7 Pro on it, and when I attempt to use the DVD copy I burned I am getting the dreaded "Setup has failed to validate the product key".

I went back to my settings and re-entered my product key again just to ensure that was not the problem and Windows 7 accepted it (again!) and activated my copy. However, when I ran the setup again it gave me the same error message and I am not able to continue with the install. And yes, I have tried using administrative credentials to no avail.

It's not defective media as I have already used this disk to upgrade another system to Windows 10 (however, the other system was a HOME install, not a PRO install). Further to that I tried using this disk on another Win 7 Pro install and it worked without incident. So I know it has something to do with the system or Win 7 Pro install itself on this PC.

When I try installing from boot it will not allow me to upgrade the current system - it tells me to boot into windows to complete an upgrade.

Any ideas? I checked the system logs and there is no mention as to why the install is failing. I'd prefer to do an upgrade as opposed to a full install as I have a lot of configs and settings that would be a major PITA to redo.


A:Windows 10 Upgrade - Failed to Validate Product Key

Activation servers have been turned off for now

If you try tomorrow it should be fine

Read other 16 answers

Hi guys, bit of a problem. I have a machine that was running win7, a couple of weeks back I upgraded for free to win 10 but today the hard drive has failed. I don't have any record of the product key so I'm not sure how I'm going to be able to install and activate windows again.

Is there any way of retrieving a product key from a dead drive? I've tried accessing the drive from another computer and it spins up then stops.

A:Recover Windows Product Key from Failed Hard Drive

Windows 10 activates by your hardware. If you are going to reinstall windows 10 you may need to contact microsoft. If you are looking for the key for window 7 it should be on the side of the computer. If this is a retail computer.

KeyFinder | Magical Jelly Bean This may help you with win 7 If you buy chance get the hard drive to work long enough to get your key.

Read other 5 answers

Recently I posted a thread concerning Zone Alarm and my problems with that program. I was told that Black Ice was a good alternative, so I got it. Now, the program doesn't seem to want to work at all and when I try to uninstall it I get the message:

"Failed to get product version from C:\WINDOWS\biversion.dll.Code: -1"

I would really appreciate it if someone could help me get this stinking program off my computer. Thanks.

Read other answers

So we have some T540 and T530 laptops that were downgraded to windows 7 but they have a windows 8 license. Since these have a Win 8 license can we install windows 10 on them now or will they require buying a license?

Read other answers

I installed the latest round of Windows updates for my Win7 x64 install and it never completed (ran for about 24 hours) so I powered off the machine. Upon restarting, it said:

"Windows failed to start. A recent hardware or software change might be the cause" and has instructions for using system repair, then at the bottom:

File: \Boot\BCD
Status: Oxc000000f
Info: An error occurred while attempting to read the boot configuration data
So I booted off a Windows recovery disk and figured Startup Repair would fix it. Alas, after it says "Windows found problems with your computer's startup options" and asks me if I want to repair, I click "repair and restart" and it says "Failed to save startup options".

The "repair details" are:
Name: {bootmgr}
Identifier: {...}

The following options will be added:
Name: Windows Recovery Environment (recovered)
Path: Recovery\...\Winre.wim
Windows Device: Partition=D:
I've tried running Startup Repair from the manual options screen and it says it cannot repair automatically. I have two partitions, the 100MB windows System partition, which Recovery Console mounts as C:\ and my main windows partition, which it mounts as D: and I can see all of my files on it.

Running "bootrec /repairbcd" gives me "Total identified Windows Installations: 0"

I'm not sure if there might be something fishy with the way it's detecting my partition table... Read more

A:Windows 7 update failed and laptop won't boot. Startup repair failed

Have you run bootrec /fixmbr and bootrec /fixboot?
Then, if it doesn't boot, run bootrec /RebuildBcd (from this KB article: How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows )

c0000005 is STATUS_NO_SUCH_FILE - which means it can't find File: \Boot\BCD

Read other 9 answers

I have been receiving many failed updates, and i have tried methods like using the troubleshooting method to fix it. I have also tried downloading the updates from Microsoft center which still doesn't work as it stated as "ungenuine update"...
I have been getting windows failure to update during my windows start up.

PLease help thanks!

A:Many failed update on history windows failed to configure startup

Hello smeraldan and welcome to Seven Forums.

My usual disclaimer: I'm not an expert at anything. Sometimes malware can prevent Windows Updates from installing. Run a full scan with your personal anti-malware suite. Then use the free Malwarebytes to run another full scan. (No anti-malware product is 100% effective 100% of the time. If there was such a thing we'd all be using it.)


Another possible problem is if system files became damaged or corrupt. I'd run a system file checker scan from an elevated command prompt (option two.) If problems are found run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

You could also try running the System Update Readiness Tool if you haven't already done so.

System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

Try installing the updates again, but this time just do a few at a time (maybe only 5 or so.) Keep track of the KB numbers. Start with the critical updates, then the important, and save the optional for last. If a group of 5 installs OK go on to the next group. If any group fails to install you'll know which group to uninstall. Try installing just one update at a time. If they install OK go on to the next group. Otherwise just ignore the problem update(s) for the time being and continue installing in groups of 5.

Read other 1 answers

This recent thread (Way of Performing Clean Install of Windows 8 OEM) (which also spawned this one--Marketplace Vote Win8 OEM Machine) identifies a number problems arising because of the way OEM?s (particularly Dell) are installing Win8. The first thread, at its most fundamental level, deals with this issue.

Originally Posted by natakuc4

The point I am having issues with is to obtain Windows 8 media to clean install Windows 8 on a machine with Windows 8 OEM preinstalled without buying a second license.

This issue remains unresolved. And, it raises other important issues.

What happens if an OEM Win8 machine owner wants to reinstall Win8 using a purchased second license? Let's say he purchases Win8 system builder software to reinstall under the personal use license. In this regard, the product key provided by an OEM is somewhere embedded in the OEM Win8 machine (some say baked into the mobo, while others say embedded in the BIOS (what about UEFI?)).

Anyway, could/would the "embedded-ness" of this key cause any problems in reinstalling, as mentioned, using system builder software under the personal use license?

And, let's relax the system builder assumption--assuming instead that the owner purchases retail Win8 upgrade software. Here, could/would the "embedded-ness" of this key cause any problems in reinstalling cleanly as our tutorials show can be done (but maybe not in this case)?

Finally... Read more

A:Effect of Embedded Product Key on OEM Win8's--New License

Originally Posted by znod

In this regard, the product key provided by an OEM is somewhere embedded in the OEM Win8 machine (some say baked into the mobo, while others say embedded in the BIOS (what about UEFI?)).

Finally, for sure, where is the OEM provided product key embedded on the OEM Win8 machines?

I will relate my experience installing Win 8 Pro with Media Center.
I have a Gateway that had Win 8 OEM.
I went to the store & bought Win 8 Pro with Media Center.
I followed the instructions & got it installed without any problems.

Just to make sure everything was OK, I called--

Microsoft Product Support Customer Phone Number | Shortest Wait | Best Support | GetHuman.com

And talked to a Tech guy about it & he did a RPC & changed a few things free.
That was nice.

The point here is the new Windows had its own Product Key.
Different from the OEM Key.

There was a post here a while back about finding the Product Key.
The attached VBS script was posted.
It works good.

It showed my new Product Key.
And Product ID.
The ID being what you give to Microsoft when you ask for help.
You can find it in Control Panel under System.

I wrote down my ID & Key so I would have a hard copy to refer to before I used the VBS.

The VBS showed the exact same info I had written down, so I know it works.
Right click it & choose to Open with Command Prompt.

I hope this information is useful to somebody.
Added a picture-

Read other 33 answers

I got a problem when I add ESU windows 7 license to my company laptop with slmgr /ipk command on cmd. The system has popped up an error code : "0xc004f025
access denied the requested action requires elevated privileges" . I don't know this error is mean?

Read other answers

Dear All,
          I am trying to install windows server 2008 r2 and facing the below issue .Can any  one help me how can I solve this.

Thanks, Quality Communication Provides Quality Work. http://siddiq-sharepoint2010.blogspot.in/ Siddiqali Mohammad .

Read other answers

Dear All,
          I am trying to install windows server 2008 r2 and facing the below issue .Can any  one help me how can I solve this.

Thanks, Quality Communication Provides Quality Work. http://siddiq-sharepoint2010.blogspot.in/ Siddiqali Mohammad .

Read other answers

I am getting "Microsoft Office Professional 2010 cannot verify the license for this product. You should repair the Office program by using Control Panel." error this morning after booting up the system.

There was a MSFT update that ran last night, and I'm suspicious of it being the trigger of the error.

I have tried the "repair" option for MSO 2010, and have also re-entered the "key", to no avail.

Has anyone else had this problem? Any other ideas?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, x64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 3493 Mb
Graphics Card:
Hard Drives: C: Total - 476837 MB, Free - 401466 MB;
Motherboard: Intel Corporation, DH61BE
Antivirus: AVG Anti-Virus Business Edition 2012, Updated and Enabled

A:Microsoft Office Professional 2010 cannot verify the license for this product ERROR

Hi there, welcome to the board!

Have you tried uninstalling the update? Do so from the Control Panel. There's a button which will toggle showing updates. I'm not aware of any updates which will do this though. I'd start there, maybe trying to open in safe mode, but that seems like a stretch.

Read other 2 answers

I recently did a disk image to move my os to a SSD. It had all my drivers and a few games and programs added by me. I'm not sure if the problem was happening before the move or not, didn't notice until after the move. I went about setting the computer up how I wanted, installed tons of stuff. Then eventually I noticed it would indefinitely search for updates, and so I went on looking for ways to fix this.

I have watched numerous videos, read numerous forums on this, and tried many things. I will list the things I tried. I first tried manually installing certain update packages that might fix it. I tried checking for viruses and malware, also checking the firewall exceptions on my virus software (norton). I tried stopping BITS and windows update services and then clearing the update cache. I downloading an updated version of windows update agent. Then I tried running windows update diagnostic tool which apparently fixed some problems and gave me the above code saying it failed to fix it, and finally I tried to use the cmd and software called subinacl to manually fix the permissions (not sure about this one working right). I have seen several different commands that are used for this, and I have made multiple different .cmd files that are meant to reset the permissions, from different sources online. I have seen in videos when people run these they zoom through commands on screen, and mine just pops open a cmd window for a second and then it disappears. So each time I'd try... Read more

Read other answers

I am attempting to install the following updates through the Microsoft Update Web site:

KB911927 ("Security Update for Windows XP")
KB912945 ("Update for Windows XP")
KB904942 ("Update for Windows XP")

Upon selecting the updates and clicking the "Install Updates" button, the "Installing Updates" dialog box then indicates that it is downloading each update, and that the download fails. According to the update history, each download fails with the following status:

"Installation Failure, Error Code 0x80070005."

The relevant lines from my WindowsUpdate.log file read:

2006-03-05 04:19:27 1116 470 Handler FATAL: UH: 0x80070005: Inventory failed
2006-03-05 04:19:27 1116 470 Handler FATAL: UH: 0x80070005: GetNextRequiredFiles failed
2006-03-05 04:19:27 1116 470 Handler FATAL: UH: 0x80070005: GetRequiredFilesForSandboxState failed

The only official Microsoft article I could find that pertains to this error code is here:


I followed the directions and confirmed that both the Administrators and the SYSTEM groups had Full Control and Read permissions to that registry key. I could not find any other articles pertaining to this error code in the Microsoft Update Troubleshooter.

I attempted to send an e-mail request for support through the Microsoft Update Support Center, but received an "unknown application error" when submitting m... Read more

A:Microsoft Update download/installation error 0x80070005


you need to check for infections..this could be a sign of one...go through the 5 step procedure in my sig

Read other 19 answers

I was doing a prep for installing Windows 10, now, I got message that I could not go any further because of

Windows 7 update failed on "Update for Windows 7 for x64-based Systems (KB3102429), the error code is 80200011.
Please help me resolve this problem, so I can upgrade to Windows 10

Read other answers

Tried the following:
1. Update works if I bypass the router, ie. connect the PC directly to modem.
2. It also works from different ISP, through router (at work).
3. Format disk & Reinstall windows 7

From windowsupdate.log:
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2011-12-01 00:03:54:771
968 99c
Misc Microsoft signed: Yes
2011-12-01 00:03:55:863
968 99c
Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <> Bypass List used : <(null)> Auth Schemes used : <>
2011-12-01 00:03:55:863
968 99c
Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/windowsupda... Read more

A:Can't update Windows 7 - Windows Update Client failed to detect with error 0x80072efd

Try to remove the proxy server entry from the WinHTTP proxy configuration for Windows 7:
Click Start, and then type cmd in the Start programs and files box.
Right-click cmd.exe in the Programs list, and then click Run as administrator.
Note If you are prompted for an administrator password or confirmation, type the password or click Continue.
Type the following command and then press Enter:
netsh winhttp show proxy
Note The proxy setting is listed next to Proxy Server. If there is no proxy server, Direct Access <no proxy server> is shown in the Command Prompt window.
To remove the listed proxy setting, type the following command and then press Enter:

netsh winhttp reset proxy
Click Start, click All Programs, click Windows Update, and then try to download and install updates again.Alex Zhaozx
TechNet Community Support

Read other 2 answers

Windows 7 pro is OEM with License key built-in on board by Supplier. And this license probably oem shared one , and can not be dug  out from the computer. Recover CD installed with package is windows 8 pro without license nor.

Can I use a purchased windows 10 pro license install in this computer ?  Won't be duplicated license ?  If valid , how to removed the windows 7 pro on board license please ?

Read other answers

Hi folks,
I am working with a company (that I have actually worked with for over 10 years on a consulting basis) and we are auditing our Microsoft Windows Server and server product licenses and preparing to upgrade Windows Server products.  We have ran into a snag, where the former System Administrator left the company a few years ago, however it was understood that the information regarding the VLSC was transferred to another partner in the company.  A new Systems Administrator has taken over, and we have determined that we do not have this information, including a Microsoft account username and password to access the VLSC and our Windows Server 2008R2 product keys, license agreements, SKUs, and downloads.  Unfortunately, the situation became took a turn for the worse about three months ago when the partner that had this information passed away.  No one at the company has access to this login information.  I currently administer most of their licensing, and have access to their much of their licensing information, download, product keys, etc., but I am clearly missing some very important ones.  I called Microsoft and they were of no assistance.  Since I am an administrator on the network, I can create a mailbox that the VLSC was probably originally registered under, however the VLSC says that Microsoft account is not even valid, not even prompting for the password.
I have a mailbox on their Exchange Server for their domain to prove I am ass... Read more

Read other answers