Over 1 million tech questions and answers.

Dell inspiron 15 5547 randomly shuts off when moved

Q: Dell inspiron 15 5547 randomly shuts off when moved

As you can see I have a dell 5547 and whenever I moved it it shuts off. takes a while to turn it back on. its probably something messed up in the wiring.

Thanks

RELEVANCY SCORE 200
Preferred Solution: Dell inspiron 15 5547 randomly shuts off when moved

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Dell inspiron 15 5547 randomly shuts off when moved

Did you try cleaning battery contacts ?

Read other 2 answers
RELEVANCY SCORE 78.4

For Windows 8.1/10 I get a BSOD, which displays the error: "Your PC ran into a problem and needs to restart. We’re just collecting some info, and then we’ll restart for you. If you would like to know more, you can search online later for this error: usbvideo.sys."

Apparently usbvideo.sys is apart of the generic Microsoft webcam driver. This does not seem to be an issue on Windows 7, as it just normally installs the driver automatically. But on Windows 8.1/10 it's like it just does not recognize the webcam at all. 

I know that the webcam is definitely not faulty, as I have run the on-board diagnostics where it tests every piece of hard ware in the system, and it all works, the webcam lights up and everything. So this is why i think it is a driver issue with 8.1/10, as I am actually wanting to use Windows 10. 

I am really wanting to use Windows 10, tried all day yesterday trying to fix it but it's just not working. 
Please, all help is appreciated as I really need this laptop for tomorrow.

Thanks.

A:Dell Inspiron 5547

Hi,
Thank you for writing to us!
Kindly update the drivers from the Dell website .
Or
- Open device manager
- Click on View (show hidden devices)
- webcam central
-right click- properties
-Update driver.
Kindly check once the drivers are update .Let us know if the issue doesnt resolve.
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 78.4

Hi all,
I have just acquired a dell Inspiron 5547 laptop. I believe it originally shipped with Windows 8 but the previous owner has upgraded it to Windows 10. I went into the control panel of Windows 10 and chose the option to remove the previous users data and reset the pc. However mid-way into the reset I received an error saying "there was a problem while resetting your pc" and then gave me a few options I selected "continue, exit and continue to Windows 10" however after this the laptop will not boot. It sits on the dell logo and then goes black then returns to the dell logo. I am unsure of what to do, and when I press F8 I cannot access recovery. Do I need to reinstall Windows 10 from a USB? If I do so how will I activate it as the original Windows 8 product key is not on the back. Thanks

Read other answers
RELEVANCY SCORE 77.6

Hi,
So this happened only recently, after I installed a fresh copy of Windows 10.  Sometimes, when waking the laptop up from sleep or turning it on from a powered off state, or even turning it off, the keyboard Backlight lights up, but there is no other activity.
Hard drive isn't running, fans aren't going, nothing.  It seems to be off, but with a backlight.  I feel like this is a motherboard issue, since Dell replaced that recently.  I don't believe Dell would replace it again, as it is out of warranty and that was an exception.

I force the computer off (until the backlight turns off) and then I turn it on again, and it boots normally.
In addition to this, this motherboard's boot screen seems to be older than the original.  It doesn't have a white Dell logo with the Windows 8-10 loading circle.  Instead, it has a blue Dell logo with an older-styled blue loading bar.  I believe Dell gave me a bad motherboard.
Is there any way to fix these things?  BIOS is updated, drivers are up to date, etc.

Thanks!

A:Dell Inspiron 15-5547 sometimes won't boot up!

Hi,
Thank you for writing to us!
This could be a hardware failure we would suggest that you run complete diagnostics on the system.
Kindly private message the service tag and the email address.
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 77.6

Hi members.. I have Dell inspiron 5547 and i want to install SSD on it but i dont know which SSD drives are compatible for my laptop model. Can someone please confirm and suggest good SSD's? 
Also is it possible to install a small Sized SSD for windows and use HD for my storage and other purposes? 

A:Compatible SSD for Dell Inspiron 5547?

There is space inside only for one drive - a 2.5" hard drive or SSD.  You can replace the hard drive with any standard 2.5" SSD but you can't have both the SSD and a hard drive internally - the hard drive would need to be mounted in an external case and attached externally by USB.

Read other 3 answers
RELEVANCY SCORE 77.6

So my Dell is just sitting at "updating your system 8%".  When I turn it on this is as far as it gets.  Before it would just do a blank screen.  I did the take battery out unplug it and push power button for 58 secs.   This is as far as I am.  Any advice would be great.  

Read other answers
RELEVANCY SCORE 77.6

I have a Dell Inspiron 15 (5447) and recently damaged the end of the charger/AC Adapter. I am looking for a genuine replacement online and the model for the charger is "LA65NS2-01." I tried to search for one online but everywhere I checked, reviews say it did not work after a short amount of time and the charger was not genuine. I tried to contact Dell for support but because I'm not in warranty, they cannot help me find an AC Adapter. It's just the AC Adapter and Dell cannot help me so I have come to the forum.
Thank you to any responses in advance.

Read other answers
RELEVANCY SCORE 77.6

I have a laptop that will not power on. Before this level of failure, I was provided the battery temporarily disabled. Rebooted the pc into BIOS. BIOS regonized the adaptar but no battery. Shut the unit down to remove and reseat the battery. Booted into BIOS, same issue.
I read a forum to hold the power button with battery and ac adapter disconnected to discharge device for 30 seconds as it was the longeat recomended. Reconnect battery and attempted to power device. Connected the ac adapter and attemped to power. No power.

Read other answers
RELEVANCY SCORE 77.6

Dell Inspiron 15 5547 Laptop issue... I bought this laptop in the month of December 2014 and I have warranty up to December 2015. Last week I noticed a damage at the right side corner of the laptop just below LAN port. Its just because of a screw. There was no screw and I din't noticed it till last week. Yesterday when I called customer service they said like they will not cover it under warranty and we have to pay for it in-order to get it repaired. I explained them it was damaged because there was no screw.When I went through forums for this laptop in dell support website, every post is regarding this issue.I don't know what to do. If I get this laptop repaired what if this same issue arise again. They will not give any warranty for this. This is not a physical damage. This is just mistake by the DELL. Why does DELL doesn't care about their customers? 
As we purchased DELL products, do we have to face this?  

A:Dell Inspiron 15 5547 Issue

Hi samrat2252,
Thanks for posting.
From what you are posting, the damage does sound like normal wear and tear, and not something that would be covered by warranty.  I'd be interested in looking into this further, so please contact me privately and send your information.  Thanks.
Regards,
Robert

Read other 2 answers
RELEVANCY SCORE 77.6

I have new Dell inspiron 15-5547 i7/8gb RAM/Intel HD graphics family/AMD radeon r7 m260. At any game there was lag it no metter what - low or extra options. I tried anything! don't say "try plug your charger" or "set to high performance". I think that my laptop is using only integrated video graphics (intel hd) .... Not AMD which is way better, please help me, I spend 1 000eu for the same laptop I was have earler... which was way "lower" than this one....
 

A:Dell inspiron 15-5547 i7, 8gb RAM - low fps. Solution?

Read other 9 answers
RELEVANCY SCORE 76.8

I too have had the exact same issue with the Dell Inspiron 5547 6 months after buying it. It was under warranty so Dell fixed it. 8 months later the exact same problem occurs but now it is out of warranty and Dell wants $160.00 to fix it. Dell can only tell me to send it in and they will fix it for the $160.00 fee. They won't listen that the issue is identical to the one experienced while the product was under warranty and imply the problem is my fault and not an inherent design problem. The answer from them is I should have extended the warranty and this can't be a design issue as they have not received complaints about it. This forum validates complaints exist. As a previous Dell customer for the last 14 years I have purchased my last Dell. They don't stand behind their products and prefer to shift the blame to the customer. I was in the market for a new laptop and guess what I'm buying an Apple. All because a company I stood behind for years won't stand up for their customers. Now for the other 3 Dell laptops in my house, those too will be replaced by a more reputable company that actually understands customer service and is willing to fix their design flaws if they occur.

Read other answers
RELEVANCY SCORE 76.8

dell 5547/win 8.1 touchpad left click not responding correctly randomly, not all times, left click not work and both clicks respond as right click sometimes once or twice a week….or two or three times a day.
latest driver updated and also driver uninstall and re-install OS format and reinstall but problem still there.
software or hardware problem ?
any suggestion?

A:dell inspiron 5547 Touchpad problem

Hi Kapadia,
Good work on troubleshooting. I would suggest you to connect a external USB mouse and check if the issue reoccurs.
Also, Boot into the BIOS (F2 during startup) and check if the buttons work correctly in the BIOS.

Read other 12 answers
RELEVANCY SCORE 76.8

I bought Inspiron 15 less than a year ago and was happy with it. The only thing that bothered me was a somewhat loose hinge construction. I handle my all my tech very carefully including that laptop. So I thought I'll just live with that.   
But eventually that issue lead to a crack... And now it's difficult to open the lid. If you look at pictures poor assembly is obvious - screw's head just goes out thru the hole. When one opens heavy touch screen it is the point of most hard tensions and thin plastic along with small screw won't stand out.
I've google it and it appears Dell has a very long history of hinge issues on Inspiron and other models too. Like
http://en.community.dell.com/support-forums/laptop/f/3518/t/19310920?pi239031352=3 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19522781
http://en.community.dell.com/support-forums/laptop/f/3518/t/19529395
and alike...
The Dell Warranty support team was rude enough saying Dell never had any design flaws or manufacturing issues. It's just normal wear and tear (Really? Inspiron designed to last for a few months?).
Any suggestions on how to proceed?
Thank you! 
Can't upload photos here - it keeps saying file is over 500KB while it is 250KB

A:Dell Inspiron 15 5547 hinge issue

I am having the same issue, right side also! Had the laptop for 8 months, same model! So frustrating they want to charge $160 to fix it, not covered under warranty. If it isn't a defect why are so many having the same issue with the right hinge! 

Read other 4 answers
RELEVANCY SCORE 76.8

So this is a very difficult issue to explain, but I have had multiple replacements for this laptop and this has been happening on all of them.
If I am listening to audio (ANY audio- Be it YouTube, Groove Music, Windows Media Player, VLC, some video on Facebook, etc.), and I pause it or I just started playing it (In other words, when I press Play), the sound is very loud.  I then press the Volume Down key, which immediately puts it back to the lower volume it was at before (The volume percentage was not any higher when it got louder).
I have no idea what causes this.  Actually, I had this problem on my original also and it stopped.  I believe I fixed that one by uninstalling MAXX Audio, but I'm not sure how to do that.  Would that make sense as a solution, and how do I uninstall it?  Only Realtex High Definition Audio Driver appears in Programs and Features.
I am on Windows 10, but it happened on Windows 8 and 8.1 as well.  This model has given me so many issues, it's amazing Dell didn't do a recall.

Thanks!

A:Dell Inspiron 15-5547 i7- Audio gets louder

Hi Rocketman16,
I would suggest you to update the BIOS and audio driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and audio driver from audio section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

Read other 1 answers
RELEVANCY SCORE 76.8

when i switch on  my laptop it will stuck my display drivers...display cannot work properly,i think the problem is true color..i changed my drivers to old versions also..same problem again..i think windows 10 not working with video drivers..how can i fix this error..plz help me

Read other answers
RELEVANCY SCORE 76

My Dell Inspiron 5547 laptop popped open at the right joint after months of squeaky sound. At first the dell service centre did not entertain me saying 'we donot cover hardware problems' dell customer care also didnot respond too well. And now my warranty has expired. WHAT DO I DO? DO I HAVE TO SUFFER DELL'S MANUFACTURING DEFECT?

Read other answers
RELEVANCY SCORE 76

A friend and I purchased Dell Inspiron 15 5547 in August 2015 together. Within 5 months my friend's laptop's hinge got broken. Since it was in warranty Dell replaced it in 2 weeks. I didn't face any issue then. But since past few months I noticed a click sound when opening or closing the laptop. It didn't take time to figure out the right hinge of the laptop was defective and because of that the area near power button started popping out. I read several posts on similar issues with this laptop and was wondering if Dell will replace and fix it because of the manufacturing defect. The laptop is about 2 years old now. I'm currently using a paper clip to keep the things in place and not break it.

Read other answers
RELEVANCY SCORE 76

Hi,
I have few DELL laptops and never had any issues with them. 
That's why I bought a new one - Inspiron 5547. Everything would be perfect except the series of issues:
- First the laptop shut down itself randomly, or when changing the screen angle. The technican replaced the whole motherboard and some stuff.
- Then the laptop worked OK except a lot of bluescreens caused by plugging in headphones, a HDMI cable or other accessories. Sometimes they worked, sometimes they didn't. The technican replaced the whole motherboard again.
- Then the touchpad started causing issues or I didn't notice them before, because the laptop history is 90% service and repair, 10% - my usage...
The touchpad sometimes gets laggy and the cursor "jumps" on the screen, and also make fake clicks randomly when I'm not even touching anything (even the laptop itself).
Sometimes it happens when the laptop is plugged in to the charger, but there is no rule, it can surprise me. 
When it works OK, the gestures aren't. For example I can't see any movemenent on the touchpad icon and can't scroll with two fingers, BUT the touchpad is enabled, as the gestures. The only thing that helps with getting gestures back is restart.
Didn't have these problems on 3737 and 5737.
Of course this time the technican visited me as well. He confirmed something is not right, then he replaced the touchpad with the whole upper "case" around the keyboard. He reset the syste... Read more

A:DELL Inspiron 5547 - faulty touchpad and other things

I ended up returning it to the store I bought it from, it was faulty and unrepairable. It costed me a lot of stress and arguing, because no one wanted me to return it (even DELL).
I needed to record a video about how bad the 5547 is and after that they eventually returned my money.
It was such a painful experience for me - this DELL was 5 times in the service, I needed to argue about this what I don't enjoy, and it was painful for my business as well. I was a loyal DELL customer, but I didn't even get a response on this forum about 5547, which should be retreated from the stores by the way (it's the worsest DELL laptop ever produced).
Because of this painful support, from the money I got back from 5547 I bought a HP laptop and it was cheaper and is much better!!! Goodbye, DELL.

Read other 1 answers
RELEVANCY SCORE 76

My 2 year old 5547 just stopped starting no screen and a slow clicking noise. i took the back off and thought it was the hard drive. I replaced the hard drive ad restarted no change. I took out the battery and reseated it. Still a slow clicking noise that now seems to becoming from the fan which is clean no dust. Any ideas?

Thanks

Read other answers
RELEVANCY SCORE 76

My daughter went to use her laptop last night for homework, and by just opening the screen, the right hinge broke away from the laptop.  In research this issue, I've many people have had the exact same issue.  This laptop has not been dropped or abused.  When a hinge breaks under very light use - she uses it about 5 times a month - there is a problem with this design.  In every case I've seen - it's a hinge issue with the right one.  I called Dell, but they said it would be a cost to repair it.  This is crazy - it's clearly a defective design!!!!
There is a pretty long thread here, but it's closed:http://en.community.dell.com/support-forums/laptop/f/3518/t/19622428?pi41097=4

A:Dell needs to have a recall on the Inspiron 5547 Right Hinge Issue

It actually isn't.  Most people are right-handed and raise the lid single-handed (instead of using both hands, or in the center as it's designed to be raised).  That puts torque on a part not designed to handle it -- which is why the hinge mount will crack.

Read other 2 answers
RELEVANCY SCORE 76

Hello,
I am having issues with my Dell 5547 laptop. There is a roughly 1cm border all around the screen which wasn't there before and I noticed it now as my taskbar is adjusted 1cm up but when I put google chrome in full screen it sort of chops the top bar down a bit.
I noticed through google searches other people have had similar issues with Dell laptops however I can't seem to find a solution because every time I try to turn off the "maintain display scaling" it won't let me turn it off. 

A:Dell Inspiron 5547 Black Border around screen

The product in the product video has the same black border.It can not be "'fixed''Some of the photos do not seem to have this which is pretty poor form, but the screen size and resolution are as promised.Personally, I would've liked a smaller laptop overall, but if it had to be this size, then I would rather small bezels and a black border, than big slabs of plastic on all sides. It makes it look better when its off and I don't notice it that much.I've also heard people say that this is to do with the touch functionality?? Maybe it gives you a better ability to swipe in from the sides... I don't know.Still, there is nothing wrong with your laptop. If this is a deal breaker for you, you might have a decent argument under consumer laws to get a refund. They really can't show pictures that cover this up and make the screen seem bigger than it is. But the video was there, and the specs are all honest. 

Read other 24 answers
RELEVANCY SCORE 76

My laptop got that notorious crack at the right side joint. So I bought a replacement part from AliExpress. Fortunately it is cheap and fits perfectly.
But a service man who replaced that part did it very bad. Sometimes my keyboard does't work. I opened the bottom cover and discovered that a flex cable was placed incorrectly and some screws were missing or screwed wrongly. Can anyone tell me what is the function of this cable? Is it 40 pin? I'm thinking of replacing it by myself because it looks creasy and afraid that it can cause more problems in the future. But right now my keyboard works well again...

Read other answers
RELEVANCY SCORE 76

Hello,I am having issues with my Dell 5547 laptop. There is a roughly 1cm border all around the screen which wasn't there before and I noticed it now as my taskbar is adjusted 1cm up but when I put google chrome in full screen it sort of chops the top bar down a bit.
I noticed through google searches other people have had similar issues with Dell laptops however I can't seem to find a solution because every time I try to turn off the "maintain display scaling" it won't let me turn it off.

A:Dell Inspiron 5547 Black Border around screen

Dell Inspiron 5547 Black Border around screen - Laptop General Hardware Forum - Laptop - Dell Community

Did what their "support" told me to do.. not helpful at all

Read other 1 answers
RELEVANCY SCORE 76

I need to replace a faulty DC/power jack on a Dell Inspiron 5547. However, all of the replacements look different to the DC jack that is already in the laptop.
Please see the below images; the existing jack seems to have 4 outside pins with two middle ones, whereas the replacement is cylindrical with a hole in the middle. Apologies for the low-light.
The replacement:

My question is, despite the difference, will the replacement part (p/n: M03W3) fit with no issues?

Thanks in advance.

Read other answers
RELEVANCY SCORE 75.2

Hi,
So recently, after the Windows 10 Anniversary Update (I think), I turn off my Dell Inspiron 15-5547 at night fully charged, only to find it drained by the morning.  Yes, I turn it completely off, not to sleep or hibernate.  Fast Boot is disabled.  When I turn it back on in the morning, the screen displays the "Battery Critically Low" error message and the battery indicator is orange, which means it is low.
The battery life itself is fine.  Lasts at least 2-3 hours while working on the laptop.  Even my 10 year old laptop with a 30 minute battery can last for weeks without being turned on.  So the battery couldn't have gone bad.
Samsung EVO 500 GB SSD, 8 GB RAM, Intel i5 4th Gen Processor, Windows 10 Anniversary Update.
Any suggestions?
Thanks.

A:Dell Inspiron 15-5547 is draining the battery overnight while powered off?

How old is the system and battery?

Read other 2 answers
RELEVANCY SCORE 75.2

Respected sir/madam,
I am facing problem with playing games in laptop. I want to make clear that i few days ago i have refreshed my laptop and after that i am having problem playing those games.
Before Refreshing My Pc i was able to play GTA 5 at quite good FPS but now I am facing glitches, For first five minutes the game runs smooth and then it lags and then runs smooth and again lags it happens continuously. So I updated the driver to latest version but still the sme problem.
Then using the Dell support assist i ran the video card test and it failed only in the primary surface test.

so i think its some problem  with video card driver.

what should i do now?

any help would be appreciated 

Thank You!

Read other answers
RELEVANCY SCORE 75.2

My webcam does not work, and it only shows a black screen. in addition, it does not display on the device manager -> imaging devices, but sometimes it does.
Trying to fix this problem, I have diagnosed my device using the pre-boot tool, the PSA diagnostic, and USB controller error occurs(see attachment below).
USB controller error suggests that I should  do this steps to solve the error, but my webcam problem is still there:

Please update BIOS.
Turn off the computer and reseat the USB device.
Try a different working USB device and check if the error is still seen.
Restart your computer and rerun the PSA diagnostics.
Although The PSA diagnostics does not detect the **USB controller error** anymore, my webcam is still showing the black screen.

Read other answers
RELEVANCY SCORE 75.2

My Dell Inspiron won't connect to the internet via WI-Fi. But all other devices connect to it just fine.
I can only get access to the internet using an Ethernet cable.

I had this problem before, but it just magically solved itself after about 20 minutes of not doing anything. But it's been a whole day now, and nothing seems to work.

When I go on device manager, under Network adapter, it only lists one:
Realtek PCIe FE Family Controller
And there's no exclamation mark or anything beside it.

I've tried:
-Restarting the computer
-System restore
-Restarting router
-System BIOS boot (A Dell representative walked me through the process)
-Download and installed wireless network driver adapters from Dell support page
-In device manager, tried to 'Scan for hardware changes'

Any help would be greatly appreciated in solving this mystery!

edit: Airplane mode is off

A:Dell Inspiron 5547 won't detect wireless network adapter

Did you turn Airplane Mode on?

Read other 11 answers
RELEVANCY SCORE 74.4

I am running Windows 8.1 - the same o/s that came with my Inspiron 15-5547.
I move the computer between work and home. When I put  to sleep, and unplug it from power, then next time I turn on the computer, about 50% of the time it resumes correctly.
However, the other 50% of the time, I turn on the computer and it is displaying the round Dell logo on a black screen (like BIOS startup).  But the computer remains frozen on the screen and Windows does not load.
I need to hold down the power button to shut down, and then I wait a few seconds, and turn the computer back on.
At this point, the computer will usually load Windows correctly.  A few times I still get the frozen Dell screen and then just power off/on again.
Does anyone have any tips to fix this?  I am afraid that one day, Windows just won't load at all and then I'll be stuck.
Thanks,
Mike

A:Inspiron 15-5547 sometimes does not restart from sleep and gets stuck on Dell Logo screen

Always turn the computer completely off (shutdown) before moving. Leaving a computer Sleeping and then transporting it can damage the computer. Laptops use battery power when sleeping. They can overheat or worse when transported while in Sleep mode.  
Make sure you sometimes use the laptop on battery power alone--without the adapter. Batteries last longer when they are regularly used on battery and recharged regularly.

Read other 2 answers
RELEVANCY SCORE 73.6

I purchased Dell Inspiron 5547 last wee.
From the day-1 i am getting "True color failed to apply the requested settings" error. Now running Windows 10 (Upgraded 2 days). 
Tried updating all the drivers. Is there anyone facing the same issue and got a fix?
Thanks in advance !

A:True color failed to apply the requested settings - Dell Inspiron 5547

I hope Dell will reply to this post.  I'm getting the same message.  The only difference is that I've had my laptop for 6 months and have gotten the message prior to downloading Windows 

Read other 9 answers
RELEVANCY SCORE 73.6

I have an Inspiron 5547, which was bought on October 2014. I had no problems with my laptop until now. I won a Samsung EVO 850 GB SSD, in a lottery, and decided to change my disk with the SSD. The installation went fine and everything works, except that I do not have the same Dell Logo on the BIOS splash screen as the old one. The new one is much bigger and of lower resolution, like it is in safe mode. How can I change the logo back to the old one, which was smaller in dimension and with better resolution?

A:Inspiron 5547 Dell Logo on splash screen - Size and Resolution Problem

Vasiliki,Replacing the hard drive would not change the Dell Logo. It may be just a coincidence that the new BIOS would have got updated on the system.

Read other 1 answers
RELEVANCY SCORE 72.8

Need to replace cable port and can't seem to find replacement part in UK - only from America.  Any suggestions??
thanks

A:Dell Inspiron 15 5547 DC Power Jack Socket Port and Cable - replacement part in UK???

Hi JS246 ,
What is the exact issue on the system? Have you checked with another Dell OEM power adapter? Is the current adapter working fine? Is the adapter frayed?
If you have isolated the source to be indeed the dc power cable, then assuming there is no warranty on the machine, you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
If you are looking to replace the parts yourself, then you could contact a 3rd party Dell parts seller - http://bit.ly/28SYFVc- they ship parts to UK. Or check on Amazon UK - http://amzn.to/28QNXQ0
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

Read other 1 answers
RELEVANCY SCORE 72

I have the same audio output (via HDMI to TV) problem with the Dell Inspiron 5547 laptop.
1) Windows is 8.1, has all the latest updates from Microsoft.

2) BIOS is of the latest version. Every driver that Dell had as an update for this computer has been installed. Everything is up to date.

3) Background programs are kept to the minimum. Making sure that HD, RAM and CPU utilization are low by monitoring the Resource Monitor. I even followed advice of Latency Monitor, and turned off the Page File memory caching. Plus the laptop is plugged into electric outlet, and is working in Performance Mode with CPU not being in energy saving mode.

4) HDMI cable is new and very good, and works fine with two other OLDER computers. So the problem is not with the cable or TV set. 

When will DELL finally fix this, and release improved drivers that will take care of this problem?

Computer name: OMEGA5Windows version: Windows 8.1 , 6.3, build: 9600Windows dir: C:\WindowsHardware: Inspiron 5547, Dell Inc., 0598GMCPU: GenuineIntel Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz Intel586, level: 64 logical processors, active mask: 15RAM: 12760080384 bytes total

DPC Latency Checker V1.4.0 states: Some device drivers on this machine behave bad and will probably cause drop- outs in real-time audio and/or video streams. To isolate the misbehaving driver use Device Manager and disable/re-enable various devices, one at a time. Try network and W-LAN adapters, modems, internal sound d... Read more

A:Dell Inspiron 5547 choppy audio output via HDMI - widely reported problem by many users

it's been 11 months -- nothing in terms of solutions or even responses from Dell?

Read other 1 answers
RELEVANCY SCORE 68

Good morning, 
I have my  15-5547 laptop with 1-TB HDD with Windows 10 (upgrade OS) right now its running very slow. I try to replace my hard disk with the same specification 1-TB with pre - install windows 7 Pro. But unfortunately it is not running in good condition it only display "Checking Media. Fail". I try to check the BIOS setting and I found out that my HDD was not recognized. Pls. see below:

UEFI Boot
UEFI onboard LAN IPv4
UEFI onboard LAN IPv6..
----
Secure Boot : <Disable>
Load Legacy Option ROM: <Enable>
Boot List Option  <UEFI>
My question is, "Does Dell Inspiron 15 5547 recognized HDD with pre install windows 7 (NTFS) ?? and Do I need to change more settings on BIOS??

Hope to hear a response soon.

Read other answers
RELEVANCY SCORE 67.6

I have a Dell Inspiron 1525 that I purchased new in August. It started to shut off at random times very sporadically about two months after that. There is no blue screen, no warning, no reboot - just shuts down. I contacted Dell support last week, after it started shutting down several times a day. The support tech had me turn off the option that shuts the machine down when there is an error. It seemed to help for a few days and now it is back to shutting off for no apparent reason. Has anyone had this issue and how did you fix this? It is so annoying!

A:Help - Inspiron 1525 shuts down randomly

ok guys,i like you have had the exact same problem,its nothing to do with the hard drive,it seems to be the cpu and memory getting too hot.i ran a program on my system called regcure,i cleared everything that was using lots of memory,and guess what?its cured.defo buying cooling pad to sit her on tho.i also replaced my memory as they were that hot i could not touch em without serious burns

Read other 59 answers
RELEVANCY SCORE 67.6

Inspiron all-in-one computer shuts down randomly even when running unattended. Usually restarts with power button, sometimes requires unplug and re-plug power connection??
Anyone experience and solve this??

A:Inspiron 24-7479 Shuts down randomly

Hi Wrkeen
Thanks for writing to us.
When did the issue start? Was there any hardware or software changes done recently?
Is the machine overheating ?
Please update the BIOS (if not yet done) and observe for any promising changes.
Have you tried any troubleshooting steps so far?
Do provide us the system tag# and also confirm the name the system is registered under. Also let us know the contact number and email address.
Regards

Read other 1 answers
RELEVANCY SCORE 66.8

I've had this laptop for the best part of two months now and it has been excellent up to now. However, it has now shut down completely 4 times within the same day - with absolutely no warning. It doesn't feel as if it has overheated but I'm only touching the outer shell.
Is there something horribly wrong or is there an easy fix?

Thanks in advance!

A:Inspiron 15R 5521 --- Laptop shuts down randomly

Hi nitsuaj,
As the system is shutting down intermittently, I would suggest you to run hardware diagnostics:
Follow the steps below to run hardware diagnostics.

Restart the computer.
Keep tapping the F12 key on the Dell Logo Screen.
From the One time boot menu select Diagnostics and Press Enter.
It runs a test on all the hardware components.
If it test fails please capture the error code and let me know the error code, I would tell you the next course of action.

In case the test passes, follow the next steps. Check in Safe Mode with Networking.

Restart the computer.
Keep tapping F8 on the Dell Logo Screen.
Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
Press Enter.

Check if the computer is doing the same thing in safe mode with networking.
Also, refer this link for troubleshooting the fans and air vents: http://dell.to/101noJK
Please check the functionality of the fan and post the results.

Read other 17 answers
RELEVANCY SCORE 65.6

I have Dell Inspiron 5547 laptop (Touch Screen, 15 inches, 16 GB RAM and i7 4th Gen processor, Out of Warranty). Some days back, suddenly the display went dim and anything is hardly visible. After some initial investigation, the display chip (may be VGA or LED display chip) on the motherboard appears to be burnt out (may be due to voltage surge). Even the numbers printed on the chip is not readable because of which it is difficult for the local repairing shops to repair this problem.
I think Dell India Service Center doesn't deal with chip level repair and hence replacing motherboard is the only way they can fix this. This will be very costly (considering that the laptop is not under warranty so will have to pay for warranty extension, motherboard replacement and repair service) and time consuming.
Hence, to avoid all this I have come here to seek some assistance.
If there are anyone using the same laptop (Inspiron 5000 series 5547 Touch Screen Display with i7 4th Gen Processor and 16 GB RAM) then could you please take a clear picture of your laptop's motherboard or if you recognize the display chip then only that should be sufficient. In this case, I can read the chip related number from the image and try to repair it.
What are the charges for buying a warranty for the laptop, motherboard of my laptop and repairing charge? 

Request your response and help.

Regards,
Rohit Kumar

A:Display Issue - Dim Display for Dell Inspiron 5000 (Model 5547) - Touch Screen Display with i7 4th Gen Processor and 16 GB RAM

You'll have to call Dell about the possibility of a warranty extension;  in the US, it's sometimes possible but will likely run over $300 -- or about what a board replacement would cost.
If you're getting video, the GPU is OK -- and it's more likely the power circuit to the backlight that's bad.  It'll likely cost as much to repair as to replace the board -- though you'll still be putting $300-400 into an out of warranty system, so replacing the system may be a better idea (if you do this, consider buying a 3-year warranty with the next system).

Read other 1 answers
RELEVANCY SCORE 63.2

Today, I turned on my laptop and it shut down as Windows was starting up. It did the same with the battery alone, with the AC adapter and the battery, and as well without the battery and just the adapter. On another which was discontinued, it suggested pressing the power and F12 together. That didn't work either and now, when I press the power button, all indicator lights turn on but, no sounds of it starting and no display before the lights turn off. The operating system is Windows XP.

I will greatly appreciate any help.

Thank You
 

Read other answers
RELEVANCY SCORE 63.2

Hi There
Can any one help with my problem.


I Have a Dell Inspiron 1520 Laptop, I have a problem it shuts down when i connect it to net using my M1(Vodafone-SG) Huawei E960 Terminal, as soon as i connect to internet, without showing any errors.


Advance Thanks For your valuable solution.

Shree...
 

A:Dell Inspiron 1520 Shuts Down

You may have to use a separate powered USB adapter to connect the M1(Vodafone-SG) Huawei E960 Terminal to the laptop
 

Read other 2 answers
RELEVANCY SCORE 63.2

My 7 mo old Dell Inspiron 7459 All-in-one (Tag 6K33B02) shuts down randomly even when I am working with it. Sleep, Hibernate and Shutdown options all set to "Never" in Windows 10. Seems to be a hardware issue.
To start back up I have to unplug and plug back in. Power button doesn't start unit.
Anyone know how to correct this?

Read other answers
RELEVANCY SCORE 63.2

My Inspiron 24 7459 shuts down randomly including when it is being used. The only way to restart it is to unplug it and plug it back in then power it on. This has been happening off and on for about 8 months.
It is not running hot; BIOS is up to date; none of the online diagnostics reveal an error.
The unit's warranty expires in 19 days.

Read other answers
RELEVANCY SCORE 63.2

Hello all,

I have an issue with this older laptop I would like to use more.

It appears that whenever I fresh install Windows 7 on it and leave it on overnight, it is off when I wake up in the morning. I don't know why it does this..

I don't believe it is overheating because I leave it on for several hours in the day and it stays on just fine, but when I go to bed it turns off. My power settings are for it to stay on all day as well, unless I prompt it to turn off. I do not have any viruses either as I've done a fresh install.

I have ran my diagnostic test and everything went fine and now I'm doing additional memory tests.

I'm totally lost here..

A:Dell latitude d630 shuts off randomly

Have a look at your power settings options.

Roy

Read other 1 answers
RELEVANCY SCORE 62.8

whenever i connect my dell vostro with modem it gets shut off randomly..what to do

A:my dell vostro shuts off randomly when connected to modem

Hi and welcome to TSF first can you post the full model numbers of your dell and the modem,have you looked in event viewer for logs around the time of the shutdown

Read other 1 answers
RELEVANCY SCORE 62.8

My sister at university is having a problem with her labtop (she lives 4 hours away).

She says the computer freezes/shuts down at different times after she logs in. When she manages to get to the desktop she can't get on the internet, so she can't download Malwarebytes Anti-Malware or SpyBot. Similar problems in safe mode.

Any ideas on how you can download these programs while your computer is affected?

Any advice would be appreciated.

A:Dell Vista - Computer freezes/shuts down randomly

She can download Malwarebytes and its updates on another computer and move them via thumb/flash drive. Please tell her to rename the malwarebytes executable to red.bat and then try to install it. Then try to run the progrm. See if she can post a log. Thanks!

Read other 5 answers
RELEVANCY SCORE 62.8

Happened once a month ago, thought it was power outage; twice last week, three times TODAY.

its a Dell Vostro 400 that was new in 2008, running Windows XP; I've been on line in my email when this has happened, but I am a writer and spend a lot of time in my word processor -

overheating?
computer dying?
should I have a computer repair person come in and check it out?

A:Dell Vostro 400 running windows xp shuts off randomly

You shouldn't double post threads.

http://www.techsupportforum.com/forums/f15/computer-shuts-off-randomly-and-reboots-self-652449.html#post3783274

Stick with the one.

Read other 3 answers