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HP Elitebook 9480m restarts after coming out from sleep mode

Q: HP Elitebook 9480m restarts after coming out from sleep mode

Hello All, I really hope someone can help me with my issue as i have tried calling HP support but i keep getting bounced around which is really disgusting. I have an Elitebook 9480m which i recently purchased. I noticed when i put the laptop to sleep it works fine BUT when i try to wake it up, it automatically reboots which is annoying. I need help on this. Thanks

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Preferred Solution: HP Elitebook 9480m restarts after coming out from sleep mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hi! I am new to the forum but I hope that you will help me with my BSOD problem.
Last week I got the first BSOD when I was working and testing VB/macros in Excel, and the laptop (Asus U46S SSD) restarted itself afterwards. The same thing happened this week, but now as it was when coming out of sleep mode the bluescreen came.
From the instructions on how to post the BSOD threads, these are the info files:
Attachment 230449
I apologize that the text in the files are in Norwegian, but I did not manage to change the installed OS language.

Thank you for this lifesaving forum.
Best regards,

A:BSOD d1 when coming out of sleep mode, + possibl excel. Lapt restarts.

Welcome aboard, Vega.

► Your webcam is somehow behind the crashes.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8800ac0cf2c, 2, 8, fffff8800ac0cf2c}

Probably caused by : usbvideo.sys ( usbvideo+4f2c )

Followup: MachineOwner
You may either use any third party program to run the cam, or How to Reinstall Usbvideo.Sys | eHow.com is some instructions to reinstall it.

► Another thing is your nvidia display driver.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009874a20, fffff8000454b4d8, fffffa8007685cf0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error... Read more

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hello Support. I wanted to buy an PCIE SSD for my laptop .i removed the back cover and i checked i have an M.2 key MDoes my model have  an M.2 SSD that  support SATA or PCIe?

A:M.2 SSD Elitebook Folio 9480m! Help please!!!

Hi, M.2 key M has interfaces PCIe ×4, SATA and SMBus which supports SATA or PCIe. Regards.

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Hi guys, I have buyed an Hp EliteBook Folio 9480m and now I see it has an password to access bios, can I recover it? Serial No. 5CG6110MHP

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How do you get WiDi working on this thing. I have 2 identical 9480m on my desk.   One still has factory load (Windows 7  Pro x64) on it and the WiDi works flawlessley. One has my base Windows 7 Enterprise x64 image on it.  Initially using the HP Driver Pack (v1.02A), I have upgrade both the Wireless to lateset Intel Wireless (v17.10) and and Video to the current HP Intel Driver for the model ( A) I run the WiDi installation software ( and it continually tells me the hardware is not supported.  WHAT ELSE DO I NEED???? 

A:EliteBook Folio 9480m and WiDi

1) Make sure that your wireless is turned on.2) Do a search on your system from Intel Widi.3) Open the software and search for Widi enabled devices.4) Connect..

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I have always had trouble getting this laptop to recognize what I plug into the USB ports, but usually could get it pick up what I plug in if I tried the different ports several times. At the moment, I'm trying to get the computer to recognize a GoPro 4 Silver when I plug it in. I can get the device to charge, but the computer doesn't seem to recognize it. I troubleshooted on the GoPro side, and all is in order there. I updated the BIOS last week, and today updated everything that said "USB" in the list of driver updates.  Running out of ideas - please help! Thanks so much!-Ann  

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Reset BIOS password on HP Elitebook folio 9480M

A:Reset BIOS password on HP Elitebook folio 9480M

Hello @gcarballo,  We are sorry as there is no master password or generator for EliteBooks or ProBooks.  HP Business Notebooks such as Probooks  or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.  Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.                                    When talking to the HP rep ask them to escalate your service request.   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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I want to begin learning how to develop on android but when i tried to run a program on android studio i was told to enable vt-x acceleration through the BIOS. I tried booting into the bios but it prompts me for a password. I bought this laptop off someone else and i'm not sure if they set one. Is there a way to reset it? I really want to learn android development but this isn't letting me move forward.Thank you in advance.


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A:Reset BIOS password on HP Elitebook folio 9480M

Sorry but, I just looked into this more and, The bad news is that you have to replace the BIOS chip on the motherboard to reset the password. HP Elitebooks have more security since they are business computers. Sorry about that. If I solved your Problem please click "Accept as Solution"  

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I have always had trouble getting this laptop to recognize what I plug into the USB ports, but usually could get it pick up what I plug in if I tried the different ports several times. At the moment, I'm trying to get the computer to recognize a GoPro 4 Silver when I plug it in. I can get the device to charge, but the computer doesn't seem to recognize it. I troubleshooted on the GoPro side, and all is in order there. I updated the BIOS last week, and today updated everything that said "USB" in the list of driver updates.  Running out of ideas - please help! Thanks so much!-Ann  

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My PC reboots/restarts when I attempt to wake it up by pressing the keyboard after having put it to sleep or hibernate. I do not get a BSOD.

Thanks for the help!

A:Restarts when coming out of Sleep or Hibernate

Make sure that your video driver is up to date in comparison to the manufacturer's website. If your system is an HP/Dell/Toshiba, install the drivers listed from their site instead of from AMD/Intel.

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Hi, I've got an HP Elitebook 850 which is about 3 weeks old. It's running Windows 8.1 with most of the HP softwares, available for this model, installed.Once the laptop goes into sleep mode you can't wake it up for some reason. The screen remains black and all LED light seem normal. Only thing to do is either ctr+alt+del to reboot or forced shutdown using the power button. Any ideas? Best regards


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A:HP Elitebook 850 Black screen after sleep mode

Had exactly the same problem.  Called HP support.  They said I needed to downgrade the video driver I was using.   Specifically they asked me to check the version of the video driver first: Start Screen, type "Device Manager" then click to open the Device Manager;In Device Manager expand "Display adapters".  There were two shown:AMD Radeon (TM) HD 8500M/8700MIntel(R) HD Graphics FamilyThey asked me to double-click on the Intel display adapter.  The Properties dialog opened;On the Driver tab of the Properties dialog, check the Driver Version.  Mine was HP Support then asked me to download an older version of the driver,  Here's how: 1) On the laptop in question browse to hp.com;2) On the Support menu of hp.com, click Download drivers;3) Find by Product: Enter "Elitebook 850 G1" and press Go;4) Several results will come up, select the one that says "HP EliteBook 850 G1 Base Model Notebook PC";5) Select the operating system: "Windows 8.1 (64-bit)";6) From the Download Index select "Drivers - Graphics";7) Download "Intel Video Driver and Control Panel (International)" version, from 15 Nov 2013.  It's a big download, 158 MB. After the download has completed, double-click on the downloaded file to install it.  If you get a dialog warning that you will be installing an older version of the driver than the one that is currently installed, click Yes to continue.A... Read more

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Compaq Presario F730US (Laptop)
AMD Athlon 64 X2
Dual Core Processor
1.93 GB of RAM
Windows XP Pro SP3

Recently, whenever I open my laptop out of sleep mode (as in I closed it to put it in sleep mode), the screen stays black and nothing happens. When I hold down the power button the turn the computer off, it shuts down but, after a couple seconds it tries to start up again, stays at a black screen for about 10 seconds, the computer restarts itself, and it repeats. The only way I can get my computer to function at this point is to use the power button the shut it off, wait for about 20 seconds, then start it up myself.

It should be noted that about a week ago I upgraded my RAM to 1 gb to 2 gb, but this problem only started yesterday.

Thanks for the help!

A:Not coming out of sleep mode

i doubt the ram would cause that problem, but to eliminate it for sure, try putting the old ram back in and running it like that for another week or 2. If it goes away it would appear to be ram. if not, a review of your power management applet would be in order.

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i formatted my hard drive and reinstalled a clean vista program. installed the drivers from acer and my power button doesnt take computer out of sleep mode neither does the keyboard or mouse.. any ideas... driver missing? cant think of what it is.

A:coming out of sleep mode

Did you take a look at your Power Options and see what they are set up as?

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My OS is Windows XP and I am using USB MS wireless comfort key board and Wireless mouse. I have assigned a key for sleep mode. By using it I can put the computer to sleep / standby mode. BUT I am having problem in waking it up, it is possible only by touching softly the power button. When I do that the computer reboots instead of coming out of sleep mode. When rebooting I only see the black screen for long time.

Is there anyway to come out of sleep mode without rebooting? Mouse doesn't respond to wake up ONLY power button can be used and then it reboots not wakeup immediately.

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Dell Inspiron laptop. i5 series, 2.53 GHz, 6GB memory, windows 7 64-bit.

I am constantly having an issue that is getting progressively worse. As my computer is coming out of sleep mode, instead of taking me to my log in screen (security), the screen just starts scrolling through various solid colors... black... red... blue... green... etc. I have to hit the power button, to put it back in sleep mode, watch while it struggles with this, then when the power button is flashing, I hit it again, to bring it back. Then, and only then, will it go to my log in where I enter my password.

I actually called Dell, but that was such a big headache and a waste of time. I have a 16 month old and I can't sit on the phone while they read through their books like I'm an idiot.

I'm wondering if it is my video card but I'm not sure how to test it.


[email protected]

A:Issue Coming out of Sleep Mode

Hello JLOinNC,
My name is Krishna and I work for the Social Media and Community Team at Dell. Allow me to sincerely apologize for any difficulties you may have encountered in attempting to resolve your concerns. Based on the above symptoms, It is more likely that you have a bad video card or corrupted video drivers.
Try downloading and installing the latest video drivers and see if it helps. Depending on your system model, you can find it on www.support.dell.com. Also, run the hardware diagnostics and check for errors. You can follow the instructions from http://dell.to/dU0fpw

Dell-Kris K

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I had thought I might have a virus, but I posted to that forum with all the logs and reports, and got no replies, so I'm HOPING that means I don't have a virus!!

Occasionally when I close my laptop, it won't come all the way out of sleep mode when I open it back up! The power light is on, the blue light is on, indicating that it SHOULD be awake, but the screen is dark and the keyboard does nothing for me! I've tried manually pushing the sleep button, which will go back and forth from blue to yellow, but the screen does not come back on. I was prompted to send a report to Windows the first time, and the report called the shut down a blue screen shut down....don't know if it really was, or if that's what they call it when you shut down by just holding down the power key until it turns off Which, BTW, is the ONLY way I've been able to "unstick" it...cut the power and then reboot. There have also been a few times in the past month or so that I have closed the notebook, and when I went back to it there was a message that it had shut down unexpectedly and rebooted, but it doesn't say why.

I searched this forum, and found a reply that suggested that the poster update their drivers and/or firmware...so I went to the HP Update feature and tried that, but it says there are no updates

If there is no way to FIX this problem, does anyone at least know another way to shut down so that the programs have a chance to close properly????

TH... Read more

A:Notebook not coming out of sleep mode

You might need to update your BIOS.

Also check Power Management Settings in the BIOS.

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Hi All

Please find attached the dump report and perfmon report.

I have experienced BSoD the past 4 days (3 times) all times it happened while coming out of sleep mode, but it does not happen all times the PC goes to sleep.

It's a new laptop, Windows 7 pro 32-bit, I had it since Jan 17 and crashes only started a few days ago. For now suspecting it has something to do with the sleep mode I have changed my power settings to avoid this state while plugged into AC.

I just want to discard any H/W issue since is a new computer and also discard S/W issues since I've been playing around installing basic S/W (Reflection X, winzip, mozilla, plugins, connectivity, media players, etc), nothing dramatic.

Hope this helps and I'll wait for your feedback, thanks!!


A:BSoD - while coming out of sleep mode?

The dmp(s) point to ntkrnlmp.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. You need to enable driver verifier to help pinpoint the faulty driver...

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part). Upload the new .dmp files as they occur.

Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller w... Read more

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When coming out of sleep mode the log in screen starts to come on and I get a loud buzzing from the hard drive then I get the blue screen this has happened 3 times this week. I do not have anything new.
win 7 64bit updated intel 2.66ghz

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Hi again,

I had various issues getting blue screened a couple of weeks ago and after receiving some help on here everything was fine. I've just come back from lunch to find that my computer blue screened when waking up from hibernation (not sure if that's even right, basically screen went black because I hadn't interacted for a while.)

Here's the minidump file: Zippyshare.com - 041015-3437-01.dmp

Not sure what could be causing this, nothing's changed on the computer driver-wise and it's had no problems doing the same thing in the past.

A:BSOD when coming out of sleep mode just now

Hi glacierd & Welcome to the forums ^_^,

I am extremely sorry for the delayed response . There are very few BSOD analysts. Do you still need help with your problem? If yes, then kindly reply back to this topic and I would reply within 48 hours. Also, I would be notified via email once you post.

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Installed Win8 in early October. No problems until now. Now, when I come out of sleep mode, I see the lock screen, and split seconds later it crashes and reboots. So I installed the SDK and symbols and ran "dumpchk.exe -y c:\Symbols !analyze -v c:\temp\Memory.dmp" . I hope one of the geniuses on this board will be able to tell me which driver is not making nice with tcpip.sys

Thanks in advance for any help you can provide.

Symbol search path is: c:\Symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
Machine Name:
Kernel base = 0xfffff801`ad88b000 PsLoadedModuleList = 0xfffff801`adb55a60
Debug session time: Tue Nov 20 08:08:18.129 2012 (UTC + 2:00)
System Uptime: 0 days 1:15:52.962
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *
********************************************************... Read more

A:BSoD coming out of sleep mode

Uninstall third party firewalls, vpn solutions, other virtual networking drivers, VMware, hypervisors, antivirus solutions, apple bonjour. Upgrade or use stock networking drivers.

I think I see VMware in there.

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I seem to be getting BSOD every time I come out of sleep mode with my new laptop (Asus G74SX-TH71). I put in an SSD did a clean install of Windows 7 Professional x64. I have disabled the bluetooth in device manager deliberately as I don't plan on using it.

A:BSOD after coming out of sleep mode

Kaspersky was implicated in your crashe{s}& is a frequent cause of BSOD's.

I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.


Microsoft Security Essentials - Free Antivirus for Windows

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I am using an IBM Thinkpad T40 with WinXP. My HP D145 Officejet All in one printer broke down so I had it replaced with an HP Photosmart 3100.

Problem is I get BSODs after finishing a print job and going to or returning from sleep, standby or hibernate modes. I never got BSODs when going to the mode after a scan, copy or fax job. I never encountered the same problem also with my old D145.

The MS Online Crash Analysis report says that the problem was caused by an unknown device driver.

I already tried to uninstall and reinstall the HP software. I also uninstalled my old printer drivers. I also followed HP's recommendation to close the HP software before going to sleep mode. There seems to be no updated driver from the HP website yet.

I have attached the minidumps I collected from the machine

A:BSOD when going and coming from sleep mode

Hello and welcome to Techspot.

All your minidumps crash at ino_fltr.sys. They all have a bugcheck of 9F.


A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

See HERE for further info about your stop message.

See HERE for more info.

Also, see HERE for a ino_fltr.sys driver update.

I haven`t come across this problem before, so I don`t know if the above will help.

Regards Howard :wave: :wave:

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Hi there,
I have a Dell Inspiron 1525 laptop and basically it sometimes has a problem coming out of Sleep Mode. I really can't figure out what causes the problem as it only happens on average, 10% of the time. Basically it always goes into Sleep Mode ok, but about 10% of the time when I lift the lid, it will appear to be coming out of Sleep Mode, but just doesn't get there, hard drive don't appear to spin up, screen remains off etc. The only way to sort it is a hard restart.

I've had the laptop for about 9 months and as far as I can be sure, its always had this problem, but can't be sure as I said.

Any ideas please?



A:Problem coming out of Sleep Mode sometimes

Power Options and Sleep Mode Problems

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Hi there, have recently been suffering with BSOD errors when coming out of sleep mode, I think.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000335D41F
BCP3: FFFFF880203647A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Have also attached my minidump file.

Any help would be much appreciated! Am usually alright with computers, although anything BSOD puts me into a state of shock!

EDIT - Apologies, after posting I noticed the banner about correct form for these threads. Have updated my attached file to be the one creating using the diagnostics tool.

A:BSOD When coming out of sleep mode.

All your bugchecks are the same (System service exceptions). These are generally caused by graphics drivers containing bugs or a faulty GPU.

I recommend running Driver Verifier to see if it picks anything up.
Follow these instructions.

Driver Verifier - Enable and Disable

I would recommend creating a restore point before enabling driver verifier, follow these instructions.

System Restore Point - Create

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000335d41f, fffff880203647a0, 0}

Probably caused by : ntkrnlmp.exe ( nt!RtlCompareUnicodeString+b )

Followup: MachineOwner

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A:BSOD 2nd Day in a row. 1st coming from sleep mode, 2nd while alt tab.

Hi ShayTheRogue.

Update the wireless driver from Driver Downloads | Qualcomm Atheros, Inc.

Also Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

ffffd000`247d78b8 fffff801`8b3a28ecUnable to load image \SystemRoot\system32\DRIVERS\athwnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys

BugCheck 24, {b500190637, ffffd000247d8318, ffffd000247d7b20, fffff8006a35bb9a}

Probably caused by : ntkrnlmp.exe ( nt!RtlSubtreePredecessor+12 )

Followup: MachineOwner

BugCheck 4E, {2, e46a, 22fdff, 200}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21f60 )

Followup: MachineOwner

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Hi, My Windows 7 Pro home built computer with an ASUS B150 motherboard and Intel Core i3 processor has been experiencing an intermittent problem recently when coming out of SLEEP mode. About one time out of 15, I get the BSOD and a message that states: DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION. Then there is a lot of text and then a message at the bottom that says that a log file is being created. The text doesn't stay on the screen long enough to read very much of it before it disappears. Sometimes it just does a Restart operation,and sometimes I get the Safe Mode screen. The BSOD screen does not say where this log file is being created or what its name is. I'm not all that savvy with the OS, so if someone can tell me where I might find the file, I will locate it and post it here for anyone who may be able to help. Thanks in advance.

A:BSOD when coming out of SLEEP mode

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html

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I purchased a new Vista computer back in April from Dell and it's worked fine up until a couple days ago.

The last few times I've tried to use my computer after bringing it out of Sleep mode it freezes up and nothing responds. After trying to use ctrl+alt+delete and few other things I get this error:

"Logon process has failed to create the security options dialog"

The only way I can get things working again is to do a hard reboot. It then runs fine until I put it back into sleep mode and try using it once it's brought out of sleep mode again.

I googled the error and found lots of info on people having this error, but no concrete solutions.

The only thing I can recall that changed or was installed lately was a Microsoft update. No hardware, power or software changes were made.

Does anyone have any ideas on how to fix this or has anyone else encounted this problem?

Thank you.

A:Freeze up after coming out of sleep mode

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when i come out of sleep mode, my mouse hangs up so i have to reboot..help

i run xp

A:mouse hangs up when coming out of sleep mode

I had problems with my system freezing after coming out of sleep mode, so I just disabled it. You may have the same kind of problem, something with sleep mode and xp.

to disable this:

click start,control panel
click on the power options
set system stand by to never
set system hybernate to never

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...even though I've set it to "no password" in all of the power plans. I also changed it on the main power settings screen, where it has "require password.." on the left. I click on that and select "no password" there as well.

Screen saver is set to "none"

I'm about to remove the password from my login account altogether, just to get rid of this annoyance.

Is there something else that could be causing this behavior? Because I am at wit's end with this issue. The only band-aid I have is to run the Caffeine utility to prevent the system from sleeping.

A:Asks for Password when coming out of sleep mode

Did you install SP1 for 7? This could be unrelated but I know that SP1 has caused issues with Win7 and sleep state behavior. Perhaps you've been hit by this bug?

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I am not sure what is causing this issue on my dads laptop. He only uses it for work with email and excel mostly. He surf's the internet but nothing malicious as far as I can see.

I'm trying to talk to him about running the Windows 7 forums diagnostic tool. He doesn't seem to be able to grasp what I am asking him to do. Is it possible if I was able to get him to send me the .dmp files from his harddrive to mine and have them uploaded that way for someone to help me out?

A:BSOD while coming out of sleep mode BCCode 9f

Hello Rosco, if you can post it following the Blue Screen of Death (BSOD) Posting Instructions, we will be able to help you

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? OS - Windows 10
? x64 ?
? original installed OS: Win7
? original OS is full retail version (YOU purchased it from retailer)?
? Approximate age of system is 7 years (Some upgrades since)
? Approximate age of OS installation: 2 years for Win7, upgrade to Win10 about 6 months ago
? Have you re-installed the OS? Yes

? CPU: Intel Core 2 Quad Q6600 Kentsfield Quad-Core 2.4 GHz LGA 775 BX80562Q6600 Processor
? Video Card: Geforce 9800 GTX
? MotherBoard: ASUS P5Q Pro
? Power Supply - OCZ StealthXStream OCZ700SXS 700W

? System Manufacturer: Custom Build
? Exact model number: N/A


OK, my computer blue screens when it comes out of SLEEP mode. It is not every time, probably 1 out of every 7 or 8 times. But it is always coming out of sleep mode (not hibernate mode). The bluescreen references file: NVLDDMKM.SYS which is a driver file for my video card. I have updated the driver to Version: 341.95 WHQL, Release Date: 2016.3.16, Operating System: Windows 10 64-bit and I still have the problem. The upgrade to Win10 did nothing to solve the problem.
I have been dealing with this issue for well over a year and it is getting annoying. I have run the sysnativeBSODCollector app and attached the .zip file. When I run the perfmon /report it says it will take 60 seconds, but nothing happens. I let it run for an hour and nothing happened. The File/Save As is grayed out even after an hour.

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I don't know what I did to changes things but I recently started to get BSD's when coming out of sleep mode.
I'm using W7 x64 Ultimate retail. Complete specs are:
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate

Please let me know if you need more info.
Thanks in advance

A:Blue screen coming out of sleep mode

Try disabling hybrid sleep from dvanced power options:
Attachment 110717

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When I come out of sleep mode on my computer, USB devices do not work, such as the mouse and keyboard. It just now started doing this so I have not installed SP1. I say why fix something that ain't broken? I have never had any problems before so I may have to install it.

Computer Specs:

Vista Premium (no SP1)
AMD Athlon X2 2.6GHz
Geforce 8800GT
500GB HD

What can I do or try to get it to work?

A:USB Devices do not work when coming out of sleep mode

If the mouse and keyboard don't work, how do you get it out of sleep mode?

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Please help me!

Here is what happened:
My PC is in sleep mode so I tap Esc a few times, then get to the locked screen and my mouse and keyboard are no longer working so i press and hold power to shut it down.

Next I start it up only to find "Missing Operating System" so I basically start freaking out shut down and restart, then reset, hit the kill switch, etc only to find the same message greeting me again.

I try to calm down, get some sleep and started working on it this morning.

I have Vista Ultimate x64 so i search around on google and find that there is a recovery disc downloadable iso... yadda yadda yadda, i eventually get to the repair screen but I don't have any operating system showing. So I read in the forums here for a bit and basically can't find anything so I just click Next without having an operating system showing.

Then I click Startup Repair simply because I thought it sounded like the best option for me at the momment, considering I can't startup my computer so I think it should be repaired.

So now for the last hour I have been staring at the Startup Repair say "Startup Repair is checking your system for problems..." and a status bar reads "Attempting repairs..." with an animated blue line scrolling across. I think I'm going to go insane if I have to keep looking at this. PLEASE help me, should i restart? How do I get my old operating system recognized in the first recovery screen? How do I get my PC back onlin... Read more

A:HELP! - My PC froze after coming out of sleep mode, now it's a big mess!

wait and see what happens leave it over night if you can (i know its a long time but you need to be sure ) , if yuo get no joy post up the make and model of your laptop , it most likely has a repair partition ( a seperate partition on yuor hard drive with your operating system and system files) with your specs we can tell you how to go about reformatting (you will loose all you data though depending on the types of reinstall offered you could save you documents etc it all depends)

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My H50-50 running Windows 10 64 bit will come out of sleep mode and reboot.  The screen goes to a login screen but I am not able to log in.  The screen flashes three times and then reboots.  When done everything runs fine.  Can't figure out what's wrong.

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If i allow or manually put the computer into sleep mode and try to wake up it crashes. I start windows normally and use who crashed to analyze. This is what I get. Its only when going into sleep mode, never anything else.

I built the PC myself and everything is install correctly and brand new. It isnt the first PC ive built either. Ive checked all the drivers, at least I think I have......any ideas?

On Sat 12/31/2011 6:07:52 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\123111-8829-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x50 (0xFFFFF6F450014770, 0x0, 0xFFFFF80002CF0F61, 0x5)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

On Sat 12/31/2011 6:07:52 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x50 (0xFFFFF6F450014770, 0x0, 0xFFFFF80002CF0F61, 0x5)
Bug check description: Thi... Read more

A:Windows 7 Only Crashes Coming Out of Sleep Mode

These crashes were caused by memory corruption (probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in &q... Read more

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When computer was placed i when computer was placed in sleep mode I returned to wake the computer it would not respond to keyboard and mouse the computer monitor only shows the time and date in the lef the time and date in the left-hand corner but it will not respond or move past that screen. I have tried restarting the computer I've tried changing the battery I have tried restarting the computer I've tried changing the batteries connecting to keyboard switching out the keyboard and the mouse but still the computer is not responding.

A:pc not coming out of sleep mode or responding to ketboard an...

Hi there @petersonlandm, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are having issues with waking from sleep and hibernate and the keyboard and mouse not responding when you do. I am happy to help with this. Please check out this page: HP PCs - Sleep and Hibernate Issues (Windows 10, 8). You will want to check all of it, but be sure you have see your computer to wake from either the keyboard and mouse, and in the power settings the USB ports and wireless or Bluetooth are getting power when sleep/hibernate goes on.   Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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ok...something that i've found a little odd...when Win7 comes out of sleep mode after i've awakened it with my mouse, my monitor doesn't turn on unless i switch to another channel and back again on my KVM...


linksys proconnect 4 channel KVM switch
Windows 7 Pro full release with all the updates...windows experience=4.4
Dell Precision 380 - Pentium 4 - 3.40GHz / 3.39GHz, 2GB memory
Nvidia Quadro FX1400

A:Coming out of sleep mode-have to switch KVM chan

Does your display model number show up in the device manager, or is it a generic device? If it's generic, try to find and install drivers for your monitor. See if that makes a difference.

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So, sometimes when my Win 8.1 machine comes out of sleep mode, it seems to lose focus. What I mean by that is some items in the notification area disappear and that item no longer works.

Example: Windows just came out of sleep mode and now my Outlook icon has disappeared in the notification area and Outlook is no longer functioning. Same happens with other items in the notification area like Catalyst Control Panel, SoundBlaster soundcard control panel, and a few other items. They just disappear from the notification area and cease to function. The only way to get them back and functioning again is to restart the PC.

This only happens when the PC comes out of sleep mode, though it is random.

Any ideas?

BTW you can view my system specs for questions concerning it.


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First off, here is my current build running Windows 7 Home Premium 64b overclocked at 4.2:

Intel Core i5-3570K, Asus GeForce GTX 780, Fractal Design Define R4 (Black Pearl) - Current Build - cleareyes's Saved Part List - PCPartPicker

Problem: ~40% of the time when I wake my computer up from Sleep mode, it will play the "USB Disconnect" sound, and then it doesn't send a signal to my primary monitor and instead only displays on my secondary monitor OR sometimes it won't recognize either monitor and both stay black. The computer is still running, just not displaying anything. I can restart my computer, and it displays correctly again. Obviously this isn't an ideal solution.

History: I started my build with a GTX 670 at the time (before I sold it to a friend), and the problem was present. I had been connecting my secondary monitor (a VGA only monitor at the time) in through the motherboard VGA port and figured this could potentially be the issue. I didn't have a VGA to DVI-I adapter at the time so I just dealt with it. A month later I picked up the Asus GTX 780 and replaced my GTX 670. The problem still persisted (I think this is important to note as it might rule out the issue being caused by the GPU). So after some time I finally got around to ordering a VGA to DVI-I adapter for my secondary monitor. Now my secondary monitor along with my primary were connected to the GPU, where before the secondary was connecting through the motherboard VGA port. The... Read more

A:Windows not recognizing monitor coming out of Sleep mode

have a look in your bios, for any power saving modes.

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I'm not sure what the issue is but almost everytime my Windows 7 Ultimate pc comes out of sleep mode my mouse acts erratic until I move it off the mouse pad a few times while turning it in a circle. Sometimes I have to move it for about 15 seconds before it becomes effective. I've reinstalled the latest MS Intellimouse Optical drivers and still now resolution. Anyone have any ideas?Dell XPS 720 - Intel Core 2 Quad Q9450 w/4gigs of ramWindows 7 Ultimate 32 bitThanks

A:USB Intellimouse acts erratic after coming out of sleep mode

It's the USB Intellimouse Optical which i was able to get it working by just changing the usb port. Not sure why this would fix it since the usb port i took it out of works fine with anything else i plug into it, it was just the erratic movement of the mouse issue on it. I'll leave this one as one of the Windows 7 usb issues can continue using the other usb port.thanks for the help on this.Billy

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I've run into this issue fairly recently, within the last couple of weeks or so, and can't figure out what the deal is. When trying to find a solution online, I keep running into people having this problem on laptops or with a wifi setting. As my computer is a tower with a wired connection, the solutions I've found won't do.

Here's what happens.
I'll leave my computer alone, either for a couple of hours or overnight, from a gaming or internet surfing session. Typically I only leave a browser window open with a few tabs. When I get back and awaken my computer from Sleep Mode, I have an abysmal internet connection. I'll go to pick up from where I left off, or start a new journey, only to be stopped in my tracks. If i hit refresh the page won't load again, or if I start watching a youtube video that was already pulled up it goes to a certain point and stops to buffer. Sometimes the issue resolves itself if I wait a few minutes, most of the time it doesn't until I perform a restart.

I've seen some people having a similar issue in addition to the internet sometimes not working after a start up. Mine always seems to work after restarting my computer, so I don't think it's the same issue. Any help on the matter would be appreciated. I do have my build on my profile, if there's any other specifics needed let me know.

A:Extremely slow internet when coming out of sleep mode.

Have you tried to refresh the internet connection by power cycling the modem and or router(if applicable)? If not; I would try unplugging both modem and router; wait about a minute or so; the plug in the modem and let that boot; then plug in the router and let that boot and see if that helps resolve the issue. If not; post back and we can go from there.

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Weird quirk that for a long time I thought was my imagination, but it's not:

When my PC goes into sleep mode (typically while not logged in), I am asked for my password, I enter it, I briefly get the bright blue screen saying Welcome - and then boom, back to the login screen and I have to enter my password again.

And I don't think it's a matter of first login wakes me from sleep; second gets me to my desktop. I've started just pressing enter on the password screen the first time, which of course tells me that there's a password error. Then I'll enter my password and I'm in - after just one successful password entry.

If it's some kind of bios-specific thing, my MB is a Gigabyte, with the specifics shown in my HW profile.

Why is Windows 7 asking me to enter my password twice to get to my desktop from sleep mode?

A:Why double login needed coming out of sleep mode?

Enter Control Panel>Power Options, on the right side select Require Password on Wake, turn it off. See if this is satisfactory.

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Purchased refurbished Dell Optiplex 755 SFF came with Win7.
Performed update to Win10.
I only use this machine for watching tv in a spare room, so no important data.
No extra software / bloatware / antivirus / etc is installed on it.
Only USB device is an IR receiver for remote control.

Put PC into SLEEP mode (S3 in BIOS), come back later and wake it up, screen comes back, I can use remote to navigate (or just leave it alone), then in less than one minute the PC completely (without warning or blue screen or anything) shuts off and restarts. Happens regardless of whether the tv software is running or not running.

Here is what I have done so far:
-Verify all devices in device manager are good.
-sfc scannow (found nothing).
-ram test in BIOS (found nothing).
-disable Hybrid Sleep windows power advanced.
-reseat ram into mobo slots.
-BIOS update from v19 to v21.
-GPU drivers from whql to latest beta.
-tweaking various USB power settings in device manager.
-tweaking power settings for network adapter in device manager.
note: I have an almost identical machine (optiplex 760) in another room and it is NOT having this wake from sleep issue.
Anyone know how to check logs to see why it's rebooting like this?
Maybe try pulling ram sticks and testing sleep?
Anyone think trying a clean install would help or is this hardware?

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So i have a new computer only bought a few months ago and ive gotten the BSOD several times coming out of standby mode or even if i just set it down any harder than a feather falling. Sometimes it happens sometimes its just fine, i have no idea what the problem is i just knw BSOD is bad... attached are all my crash reports please help this is only annoying as long as it isnt a serious threat to my files.

A:BSOD coming out of sleep or standby mode or just by setting down


Please upload your msinfo32.nfo file. To get this:
Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

From one dump file I can say that your Synaptic Touch Pad Driver is causing BSoDs.
The other dumps are not that helpful. So please upload your msinfo file and look for possible driver update on the Synaptic Touch Pad Driver.

BugCheck D1, {fffffa7fd3d35bbc, 7, 0, fffff88003041a3b}

Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : SynTP.sys ( SynTP+3a3b )

Followup: MachineOwner

0: kd> lmvm SynTP
start end module name
fffff880`0303e000 fffff880`031a6000 SynTP T (no symbols)
Loaded symbol image file: SynTP.sys
Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
Image name: SynTP.sys
Timestamp: Sat Jul 16 03:44:41 2011 (4E20B4C9)
CheckSum: 0016C462
ImageSize: 00168000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Drivers | Synaptics | Driver Reference Table

... Read more

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I am running Windows Vista 64-bit on a Dell Inspiron 530. I frequently, but not always, lose my high speed internet connection when I bring the desktop out of sleep mode. I've taken it to the Geek Squad several times and they can't seem to figure it out.

Can anyone help?

A:Lose internet connection coming out of sleep mode

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