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mouse and keyboard not functioning during boot up

Q: mouse and keyboard not functioning during boot up

my keyboard and mouse doesnt work when i boot my pc..but when i tried it again and again only my mouse will work but during startup repair it will not function again...whats the problem with my pc?
is it the mouse and keyboard or its inside the cpu ?

pls help me...i need your help pls...
thank u ‼

Preferred Solution: mouse and keyboard not functioning during boot up

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: mouse and keyboard not functioning during boot up

If your keyboard and mouse are USB, have you tried plugging them into different USB ports to see if they would work?

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My mouse and keyboard do nt function. I tried to do a system restore and everything is shadowed, like its there, I see it, but will not respond. It some type of virus, but do i get rid of it. Everything works find on the other O S ( Ubuntu ) I have installed.

A:mouse and keyboard, not functioning

Restart the computer and press F8. Boot into Safe Mode with Networking. Due to Forum rules we cannot comment or assist with malware removal. Please click on the link in my signature for Virus/Malware Help. And do those things and post in that section of the forum.

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I'm looking at someone's computer, and I've plugged in my usb mouse / keyboard and while the keyboard works fine during bootup, it doesn't once it comes to the XP signon screen, nor does the mouse. I've plugged them into every usb slot and rebooted a few times and nothing!

A:Mouse/Keyboard not functioning

depending on the make and model, you may need to download a driver from the manufacturers web site

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Good day to all....

I would like to seek your assistance regarding my problem on my PC. The mouse and keyboard stop functioning after the start-up.

Is is a virus? If it is a virus, how can kill it?

Many thanks


A:Mouse & Keyboard stop functioning

Hello -

It seems you have a similar post in the Windows XP section already.


Please do not create multiple topics for the same issue.

Personally, I would think it's more a driver conflict issue. Does the same thing happen in Safe Mode? Add any comment/concern about that in your other topic.

For more detailed assistance if you think the machine is infected.....

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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I have a microsoft wireless keyboard and mouse set comfort edition. It used to work fine on my old computer and now i have just run a repair install of windows and it doesnt work. WHen i installed it last time i didnt need drivers or anything and there are none on the internet anyway. All i have is the Intellittype and intellipoint programs that came with the product. These are just about config and do not contain drivers or anything. I plug in another USB optical mouse and it worked fine. My keyboard and mouse are both plugged into PS/2 ports, the mouse by an adaptor. What do i need to do to make them work again?

A:wireless keyboard and mouse not functioning

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The customer installed on new purchased Prodesk 600G2 SFF Windows 7 Pro, the USB keyboard and mouse are not working. Could you please help?


A:HP Prodesk 600G2 SFF USB Keyboard and mouse not functioning ...

Hi: Did they install the USB 3 drivers? This package provides the Intel USB 3.0 eXtensible Host Controller Driver for supported desktop models that are running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74234.exe

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About 2 hours ago, my mouse started functioning as if ClickLock had been activated. I went to CP to resolve the problem, but ClickLock wasn't on. After about 20 minutes of playing around, I gave up and tried System Restore; it wasn't able to be completed. After I had recieved this message of System Restore's failure, the letter and number keys on my keyboard had been disabled, (when I tried to press them, they started beeping) every other key was fine. So, I restarted my PC again and this solved the keyboard problem, however my mouse is still permenantly on ClickLock.
edit: Not only is the mouse on ClickLock it is also very slow and occasionally unresponsive to clicking. e.g I click the desktop and the mouse starts making a drag selection, so I spend the next 30 seconds clicking at the right time to make it stop

Since System Restore isn't working and my mouse has suddenly become disfunctional, I've decided to come here in case I have a virus problem.

Logfile of HijackThis v1.99.1
Scan saved at 4:51:21 PM, on 2/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files... Read more

A:Mouse (and keyboard to a lesser extent) not functioning correctly.

Hello Asbestos and welcome to TSF,

I'm not seeing anything in this log that would account for the issues you are experiencing. Let's take a look from another angle.

Perform an online scan using Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner Click Check Now & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Enter your e-mail address, country, and state & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer If it finds any malware, it will offer you a report.
Please ignore any entry it finds and wants you to buy the program for removal as we will address this later.
Click on see report. Then click Save report
Please post that log in your next reply.


Download StartDreck http://www.greyknight17.com/spy/StartDreck.zip

Unzip to its own folder and start the program:
Press 'Config'
Press 'mark all'

Uncheck the following boxes only:
System/Running Process -> List Modules
System/Drivers -> NT Services
System/Drivers -> NT Kernel- and FS-drivers
Press 'OK'

Press 'Save' and select the location to save the log file (default is the same folder as the application)

Post the log in this thread.

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On a magazine recommendation I installed DriverMax. I ran it and selected one option to update a microsoft t selected installing an
updated mouse driver. I have win XP SP3. I also have a Microsoft
Wireless USB keyboard and mouse set.

What has happened is that the
wireless kb and mouse is now inoperative - but works during boot
sequence (I have an Asus P6TD mobo and can select pre-boot options for
this board via mouse. In fact NO USB mouse works after boot sequence is

The frustration I have is I cannot access the DriverMax program through the keyboard only commands because it only responds to mouse clicks. I had wanted to try to fix the errors by rolling back a driver within DriverMax because the program only allows mouse input and I cannot use any mouse... ANY help you can offer would be gratefully accepted.

I figure that the only way to proceed from here is to reinstall Windows XP? Having removed all kb and mouse drivers from the hardware list a couple of times; downloaded the latest Microsoft drivers/software for the usb wireless keyboard etc etc I cannot make a dent in the behaviour...This as you might guess is likely to be a pain in the proverbial to maintain all my software in working order and to re-upgrade to SP3.

A:usb Mouse & Keyboard non-functioning due to Drivermax 'update' of drivers

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I'm trying to downgrade from windows 10 to windows 7. While doing this USB Keyboard and Mouse is not functioning at the language selection page. We tried with UEFI and Legecy in bios but no luck. Kindly Suggest something on this.
Model No: Lenovo Thinkcentre s510 
Mod:  edit Subject line, is not a ThinkCentre

A:S510: USB keyboard and Mouse are not functioning while installing windows 7

Windows 7 does not have drivers for the Intel Skylake processor in your S510.   There's many tools (Microsoft, Gigabyte, ASUS, etc.) and ways, including videos on Youtube, to 'inject' those drivers into Win 7 install media. 

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I'm trying to downgrade from windows 10 to windows 7. While doing this USB Keyboard and Mouse is not functioning at the language selection page. We tried with UEFI and Legecy in bios but no luck. Kindly Suggest something on this.
Model No: Lenovo Thinkcentre s510 
Mod:  edit Subject line, is not a ThinkCentre

A:S510: USB keyboard and Mouse are not functioning while installing windows 7

Windows 7 does not have drivers for the Intel Skylake processor in your S510.   There's many tools (Microsoft, Gigabyte, ASUS, etc.) and ways, including videos on Youtube, to 'inject' those drivers into Win 7 install media. 

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Looking for someone to assist an illiterate computer user!

I have a HUGE problem and am hoping someone will tell me it's NOT my motherboard and I'm just not computer savvy!

My computer was working fine (Win95). Hubby decided to turn it on and got a large static electric shock. The computer booted up just fine but when it got to the point where it was to load the desktop icons, taskbar, and such, all it did was load my wallpaper and display a "cute" little message. (Not so cute to me) The message said that windows was unable to detect a mouse. It also stated that I could turn the computer off to install a PS/2 mouse.

I checked the mouse connection and wire, they were fine. I rebooted thinking it was just a fluke. Same thing. I then decided I would reboot and try to enter the setup?(whatever it is called where you can choose to start in safe mode,ms-dos, create a bootlog etc) and maybe try safe mode or ms-dos. Upon rebooting and attempting to enter setup via F8 (this is the proper way to do it for my system), it acts as though it doesn't read the keyboard. Absolutely nothing happens.

When I power the computer on, the lights light up on the keyboard and promptly go out. Not even the numlock light stays lit. I have tried using various keys and combos to enter the setup to no avail. So it appears as though BOTH the keyboard and the mouse do not work on the computer any longer. (I am sure if/when I fix the mouse problem I will get a message saying the k... Read more

A:Mouse not detected/keyboard not functioning/unable to get to start menu

Hello Coplover.

Here's a couple of things to try. First try another keyboard if you have access to one. Next unplug the computer, remove the cover and clear the CMOS by either using the appropriate jumper or removing the battery for several hours. (It is best to find the jumper since it may take several days by just removing the battery.) While you have the cover off look for burned wires or places on the mobo. Also check all connections. If all else fails you might could get a USB keyboard and/or mouse to work. Hope this helps.


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I'm trying to downgrade from windows 10 to windows 7. While doing this USB Keyboard and Mouse is not functioning at the language selection page. We tried with UEFI and Legecy in bios but no luck. Kindly Suggest something on this. Model No: Lenovo Thinkcentre s510 

A:USB keyboard and Mouse are not functioning while installing windows 7(Lenovo s510 Thinkcentre)

Windows 7 does not have drivers for the Intel Skylake processor in your S510.   There's many tools (Microsoft, Gigabyte, ASUS, etc.) and ways, including videos on Youtube, to 'inject' those drivers into Win 7 install media. 

Read other 1 answers

The situation:

- first time setting up Bitlocker on a desktop for the C: drive
- enabled Bitlocker without TMP security through group policy + set-up a pin code
- pc has "Fast Boot" setting turned on

- on reboot Bitlocker screen appears asking for PIN code. BUT, USB keyboard does not function.
- I cannot enter the PIN, I cannot enter BIOS

Tried all available usb ports on the tower to no avail. Have been searching the internet, but so far the solutions are: "try the on screen keyboard" (no can do, this is not a Surface), or "go to BIOS" (no can do, keyboard not working
during that step of the boot up presumably due to Fast Boot), or "change X setting in group policy" (no can do since I can't get past Bitlocker screen).

Very much in need of help as desktop is currently unusable. Thanks in advance

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Hi i was wondering  about this,my ideacentre 300 has windows 10 on itbut i have some stuff that needs window 7  So i tried to install windows 7 as dual boot  it went kinda ok with the install but for some reason at the last screen my mouse and keyb stop workingin the last steps of windows 7 setup  i couldn't fill in serial etc   i did a reboot etc and fiddled in  somewhat bios and   in the end  i got windows 7 running But the mouse and keyb are  off and on working nowneed lots of reboot etc I was wondering how i can fix this ?   i might even kick of window 10 (without  getting rid of the boot recovery option for windows 10  )and use windows 7 (prof) only  i haven't activate it yet so  is that a possible  without risk to the keyb/mouse ?  I got it fixed. The problem was related to USB 3.0.I found this some sort of answer qoute  Solution was to change Intel xHCI Mode from "Smart Auto" to "Auto" (or just disable it) under Advanced - USB Configuration. So it will not use USB 3.0 during the boot. Note: Also make sure that Legacy USB support it set to Auto or Enabled. I can't see intel xHCI in BIOS  or anything about usb 3 disable or enable option  any tips ?        

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Hi all. I have already posted this once here. The topic had quite a few views and not a single reply. I'm giving this another try, as the problem persists and is not getting any better.

The keyboard on my Aurora m9700 is having some strange issues. I cannot figure if it is software or hardware related, either. At random intervals, the keyboard will cease function. But when I go into standby, then come out of standby the problem seems to be magically fixed! In fact, the problem just happened right after I finished typing the last sentence. I checked event manager, nothing changed. I had to go into standby and come out of it...

So please, is there anyone on here that can help me out? I have reformatted the computer since this started happening and nothing has changed, so I do not know what could possibly be causing this!

A:Weird keyboard laptop issue. Keyboard randomly stops functioning until I standby.

Just going to keep bumping this until I get a reply, or bet banned. Every thread has some form of reply...maybe I smell or something?

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Hi, I really could use some help here. My computer has been acting up of late. when starting it up the keyboard works alright(pressing f8 brings up the bootup options and all) but as soon it reachs the logon page, the mouse dont work, the keyboard just dies. Even pressing the numberlock key doesn't get a response, and honestly I'm stumped. Any ideas?


A:Keyboard& Mouse die on xp boot up

USB keyboard/mouse?

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I performed an upgrade to windows 10 and had some difficulty with usb ports and my blu-ray drive not working. I then decided to restore back to previous OS. The restore brought me back to Windows 10 again(possibly the upgrade version) and my blu-ray drive seemed to be working. I still had trouble with the usb ports so I decided to switch back to Windows 7. In doing this, my wireless keyboard and mouse stopped working. I tried a usb mouse and keyboard but this didn't work either. Are there any solutions?

A:keyboard and mouse not working at boot up

Do you have a restore point that is prior to your attempt to upgrade to Windows 10?

If so, I would suggest that you attempt to restore to that. I can do no better than that. I too attempted to "upgrade" to Windows 10 but have had to return to my previous OS.

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Problem happened after a shutdown: left off overnight and turned on in the morning. No Keyboard response when "user login window" comes up. No Mouse arrow or any indication one is on the system (a Logitech Trackball is connected). Everything appeared to be working properly the day before. There was (initially) a single shutdown before the power down and power up in the morning when this happened.

Turn on the machine (e-machine, e-machine keyboard), during "boot", there is a screen with the XP logo or some such and a "progress meter" across the bottom of the screen. It gets to about 90%, then pauses for a few seconds and continues to load. (All of that is normal). During the time it is paused and before this , the Caps Lock and Scrool Lock lights will come on and off by pressing the appropriate keys. But when I get to the user login screen, the lights no longer respond to the pressing of the Caps Lock nor Scroll keys, nor can I type in a password.

If I boot to DOS (create DOS disk from different XP system), the keyboard works, but I can't see the harddrive. Use the original recover CD's and boot to command prompt and the keyboard works but I can't see the hard drive.

If it were only the keyboard, then one might think something like mskey.exe was one of the things loaded during the "pause" (mskey doesn't affect the mouse does it?). Is there a way around this other than just doing a complete recovery?


&nb... Read more

A:Solved: Keyboard/Mouse gone on XP Boot - not before

Additional Information:
On re-install, it happened again after severl good boots. Same thing again later after another re-install. Bad hard drive replaced, another re-install and things working o.k. now.

Thus it appears that the only fix was to do a (partial - if possible) re-install.

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This the second time that immediatly post microsoft update there is a long delay before the mouse and keyboard are operative.
They work for the cmos boot then turn off for 2 or 3 minutes before allowing password for windows.

I had to set my computer to a prior setting last time.

I also notice that when I allow this state to proceed - inevitably I have trouble with my mouse - as though someone else is using it.

Anyone else having this problem?

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I saw a post by someone else with similar symptoms, but I thought that my problem was different enough that I should create my own thread.

I built my computer, so here are some simple specs:
Motherboard: ASUS A8N-SLI Premium (with all updated drivers)
Memory: 4 x 1GB sticks (PC3200 I think, but definitely all compatible with mobo)
Hard drives: Seagate 120gb (with Windows Installation)
Seagate 500gb (with Ubuntu installation and Windows files)

I was having trouble with Windows suddenly not recognizing my Plantronics .Audio 655 USB Headset as a USB Audio Device ("No Audio Device" in the Sound options under Control Panel). I came across a forum post on some other website with a quote from Plantronics saying to remove various drivers from the Device Manager.

I could only remove a few before I ran into big trouble. I removed HID-Compliant Consumer Control Device (I think that's what it was called), along with HID-Compliant Device (there were multiples of both of them, and they were next to each other in the same category: Human Interface Devices). I should have realized that both my Logitech G15 Keyboard and my Logitech G7 Wireless Mouse were USB devices and would stop working after removing those drivers. Well, I was right.

Apparently, I uninstalled both my USB keyboard and USB mouse. I had just barely begun following the steps from Plantronic (they also said to remove USB Host Controller and another driver that they said would be... Read more

A:Mouse/Keyboard don't work, can't boot!

Since I can't edit my post after 30 minutes, I guess I'll have to double post.

Previously, I could not boot because my PS/2 keyboard must've been out of whack. Using a different PS/2 keyboard and mouse, my computer is mostly operational. However, I am still experiencing USB problems.

Now, my problem is that since I removed the above Human Interface drivers, the whole Human Interface Devices section is missing from the device manager, and any USB ports fail to work at all; even my printer doesn't work.

EDIT: I noticed that there is a "Universal Serial Bus (USB) Controller" under Other Devices in the Device Manager with a to the left of it. The Device Status said: "The drivers for this device are not installed. (Code 28)", so I clicked Reinstall Drivers, and I chose the default USB controller (the only one listed if Show Compatible Hardware is checked). It reinstalled my drivers and now the mouse and keyboard both work again. I guess that solves the problem!

If someone wants to close this thread, feel free. I would recommend leaving it up for anyone else who experiences these problems, though.

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I couldn't quite find a forum that was a good match for my question, so I went with General. Hope I'm in the right place.

Win 7 Home Premium 64 bit SP-1.

There is a cloning program that I use and really like called EZ Gig IV. It's made by Apricorn. I know there are a million free programs out there, and I've tried a lot of them, but this one is so simple, and really meets my needs. So.. would appreciate avoiding recommendations to change programs. Thanks.

They just updated their software version with some bug fixes and enhancements, and now their Boot CD no longer recognizes my USB keyboard or mouse. I've even tried swapping them with other brands. Oddly, it works fine on my wife's PC. Slightly different model computer, but same HP and OS.

Their last version of Boot CD worked fine. Also, their updated program works fine within Windows. It's just the updated Boot CD v4.3.5

EZ Gig allows free downloads of their Boot CD if 2 forms: 1) A bootable file (made once the program is running in Windows) 2) an ISO file. I've tried both with same issue. Here's the link: http://www.apricorn.com/products/software/ezgig.html

I spoke with their Tech Support and was told there is nothing that can be done. Perhaps true.

I have no experience in this area, but am hoping there is a way to use their ISO file and somehow combine it with a Windows 7 file that would provide the drivers, or whatever is missing, and make the thing see my keyboard and mouse. I've heard some things about W... Read more

A:Boot CD not recognizing any mouse or keyboard

If you want to go with the WinPE option, here is one of the easier video tutorials.


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Edit: I'm not using my computer right now. Due the the problem that I can use a mouse or keyboard on my main computer.

I'm not sure that this is in the right place, but here i go.
You see I was installing Microsoft Visual Studio 9.0, but then my keyboard stopped functioning, and so did the mouse. You see when i turned on the computer the boot screen is black. So when I tried another keyboard, my computer could boot, except the keyboard doesn't work. Neither does the mouse. I tried another keyboard and mouse. Nuthin. Please help.
The info i can provide about my computer is.
I run on XP Home Edition
I have Compaq Desktop.

A:Boot, Mouse, & Keyboard troubles

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Hello all!  First post here, hoping for some help.
One of my secretaries' computers USB keyboard and mouse all of the sudden decided not to work when attempting to wake it up from sleep.  So she was forced to hold down the power button to turn it off and turn it back on.  Its running Windows 7.  Well now on boot up, it stops at a DOS page that says, "The last attempt to resume the system from its previous location failed.  Attempt to resume again?  Option 1)  Continue with system resume  Option 2)  Delete restoration data and proceed to system boot menu."However since the keyboard isn't working, I can't select either one so we are stuck on this page.  Things we've tried: - Tried every USB port on the back and front- Tried different USB keyboard from known working keyboards- Turned completely off, power cable unplugged- Turned completely off, removed CMOS battery to reset BIOS I'm completely stumped.  The only thing else I know to try but can't right now is with a serial port keyboard.  I have a usb to serial converter at home but left it there this morning, naturally.  Any other ideas besides trying a ps2 keyboard?

A:USB Keyboard or Mouse won't work and can't boot because of it

 I'd boot from a repair CD.  If you don't have one, go to another Windows 7 PC, click Start -> Control Panel -> Backup and Restore -> Create a system repair disc.  Use a 32 or 64 bit system to match the problem PC.  Insert a blank CD-R and it'll create it.  Then boot from the repair CD on the problem computer.
Good luck.

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I have a logitech wave keyboard that is not being reconginzed on boot up. I recieve the error " Cannot locate keyboard or mouse", something to that effect (at work right now, can't remember exactly), so anyway, it hangs,...I plug in a wired board and it boots no problem. Then Logitech wave and Perormance MX mouse work great.
The were purchased separately and run off two separate usb receivers ( haven't been able to unify them in Logitech software yet, but I don't think that's the issue. Drives are current and updated. It should still recognize the keyboard thru the USB card on boot up...So what am I missing???
Thanks in advance for your response...

A:Wireless keyboard/ mouse no go on boot

How are your BIOS settings? Is the BIOS up to date? Are USB devices enabled fully?

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Let me start out from the day before when my computer was working fine after I came back from work, I left my computer on for the night (normaly do this leaving on some apps running so they can finsh there job). Skip foward to the next day, I come back from work and found my brother saying the computer was acting funny that day (current day) saying that the Keyboard, Mouse, and Monitor won't boot up when he turns on the computer. I have to give it a few reboots till it starts to work again.
Please help.

AMD64 X2 Dual 4200+
2.20 GHZ, 1.5 GB of Ram
Geforce XFX 8600GT 256MB
Acer AL1916 ASD LCD Monitor
Nexxtech NKB Keyboard
Logitech Optical Mouse

A:Keyboard, Mouse, and Monitor boot problems

does it work in safemode? maybe try a system restore to a restore point just prior to the problem.

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Hey guys! trying to recover from a system crash here.. One of the issues was me not being able to install/uninstall microsoft antivirus, since it seems some files were deleted which it needed. I tracked that issue to yet another issue what windows installer could not start, which suggested me to check if it was enables in Msservice.exe, which I couldn't start either.

After some googling, I found a fix on MS website, which moved some dll around and asked me to reboot PC. After doing so, it stopped recognizing my keyboard and mouse (both usb) at the login screen, they are completely dead even thou they work on boot and in bios (and are detected in bios).

I tried to restoring to the point before the "fix", but same issue. Any ideas what I can do? I have recovery CD, but repair ain't helping, nor does safe mode. Windows 7, 64 bit.


A:Keyboard/mouse works on boot but not login

Have you checked your system for any Virus's and Malware...these are known to do what your experiencing. Have you run a registry cleaner to clean and remove any left over strings that aren't needed or used, which can cause some problems with the un-install/install of software.

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Alright I've tried basically everything I could think of with this. I've unplugged and plugged my mouse and keyboard in every single USB port, I've tried to log into safe mode, and I've booted from a bootable USB and CD and even on new partitions they still won't work. I just upgraded my motherboard + CPU from an I5 3450 to an AMD Ryzen 5 2600. At this point I'm just desperate and don't know what to do.

Edit: The mouse and keyboard work in the BIOS, they just don't work when Windows loads up (even the numpad light goes off)

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Please Help Me...I have a HP SlimLine DeskTop w/OEM Vista (Basic). It's about 3 years old or so (sorry that is all the details I have right now - I am posting this from work). My husband was using the computer Saturday but kept getting a bunch on internet explorer errors (common for us - we have Time Warner Cable). No big deal - he shut it down. Sunday I try to boot it up. Get to my desktop, everything seems fine - then screen gets all pixelated/mosaic looking. No Mouse. I shut it down, start it up again. This time I get to the blue screen that asks start normal, safe, etc. But the screen again goes weird. No mouse. Shut down, start it again - this time it goes to some kind of "Start-Up Repair" but then goes to a black screen & does nothing. So I shut it off again. I give up at this point & just leave it off until yesterday. I go to boot it up - green lights flicker across keyboard then go off, green light on tower flickers then goes out. Screen remains black. No keyboard, no mouse, no beeps, nothing, but I can hear the fan running. It's like it's trying to boot up but not making it very far. I haven't opened it up yet - I'm a bit of a novice when it comes to hardware. Does anyone have any idea what the problem is or what I should do. I don't have any recovery discs or anything - but I don't even know if that would work anyway. Before this happenned there were no updates/virus. Please help - I'm lost. Thank you in advance.

A:Won't Boot, Black Screen, No Mouse/KeyBoard

Might be a BSOD,follow these instructions
Blue Screen of Death (BSOD) Posting Instructions

You can try this to be able to boot
Create a Recovery Disc

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First off, PC info


Processor: AMD Athalon AM2 chipset

HDD: Maxtor (not sure of model number or size right off hand)

RAM: Corsair 2GB (2X1GB)

Any Other info upon request


Upon system startup I have full use and control during POST, able to enter bios setup and so forth. Upon Windows loading screen (Windows XP Media Center) keyboard and mouse shut down, light inside optical mouse will flash when button is pressed, otherwise unresponsive. Have tried them in all USB ports including PCI card. Have tried keyboard and mouse on another computer, still working fine. Have tried other mouse and keyboard on problematic machine, same problem. Have checked BIOS settings and all usb options are enabled. Was hoping someone could give me a couple Ideas as to how to fix without slaving drive as I don't normally have time to do this and I want my PC back (it's the wife's thats messed up so she uses mine while I'm stuck with our ANCIENT laptop).

Thank you for your help.


A:USB Keyboard/mouse shut down upon windows boot

Try booting into Safe Mode...does the problem still exist?

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There is a problem with Windows,it doesn't start and I get a blue screen error.I want to repair it with Windows Vista dvd,or maybe reinstall Windows.The problem is,when I boot from Vista dvd,mouse and keyboard don't responding.I have tried it with usb keyboard and mouse,but they didn't work,have tried with ps/2 keyboard and usb mouse with ps/2 adapter,but again neither of them worked.I was able to use them when I booted from Vista dvd before,but sometimes having the same problem.But sometimes after 2 trying,sometimes after 10 trying I was being able to use the mouse and keyboard when booted from Vista dvd.If Vista start screen(while booting from dvd) passed slowly,I was able to use the mouse and the keyboard.But when it passed fast,they were not working.And now,it is passing quickly and unfortunately mouse and keyboard doesn't responidng.I have tried booting from Vista dvdmore than 30 times,but no they are not responding.

About the Vista not booting from hard-drive problem,it started when I did an error while installing new graphics card drivers months ago.At first Vista gave me a blue screen everytime I try to boot Vista,even when I tried repairing it with Vista dvd.Then I did a few things,and the problem reduced to rarely-sometimes giving a blue screen..All the options(including safe mode) in boot menu of Windows(from harddisk) don't work,they all respond with a blue screen error.So I think I should reinstall Windows to solve the problem completely... Read more

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Well yesterday I had left my computer on (logged in on Windows 7) and when i got back the computer was in a continuous boot sequence (starts to boot, then after about 4 seconds shuts down and then over and over again). I reset the power from the back and turned it back on and it started up but with a different boot screen (Dynamic Energy Saver Quad6 Screen lol) and not the "black" one that normally comes up. It happened again last night and I think it happens when I leave my computer logged on in Windows 7. The weird thing was that after I reset the power from the socket (which stopped the loop) and turned it back on, it had me still logged on as a user and everything was like it was before I had left (basically like hibernate, except that hibernate is disabled on my computer..)

Well anyway I managed to get rid of the "new" quad6 boot screen that kept coming up, and got my original "black" one up. I did this by fiddling around in BIOS with 1-2 settings which I can't remember at the moment. But I have noticed now after this incident my mouse and keyboard are not detected UNTIL the login screen comes up, which means I can't select the OS i want to boot (because i cant select it with keyboard so it automatically boots windows 7) nor can I boot in safe mode..

How can I resolve it so that mouse/keyboard is detected as soon as the computer is started, like it was before.

Help would be really appreciated!

A:boot loop / keyboard+mouse undetected

hi could you run a repair or restore

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I have a new Dell Inspiron 2350
windows 8.1
for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.

I have already checked the powering saving settings for these devices, and it is disabled.
There is no setting in the bios that I can see which would cause this.
I have re-installed the drivers.
I have tried different USB port.
Dell have even replaced the keyboard and mouse and batteries, same problem.

Anyone got any other ideas?

A:usb keyboard and mouse not working after boot or sleep

Check your Bios settings to make sure that Legacy USB is on. Also there are issues still to this day with Dell computers and Windows Sleep mode. Did you install any manufacturer software for the keyboard? Make any changes to USB device management in Devices or in the Power Profile?

It does help to know the manufacturer & model of the USB keyboard and mouse. That way if someone else is having issues and sees this thread. They can hopefully see a solution if we find one.

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When I switch on this machine, nothing happened, the monitor was in power save mode, keyboard and mouse were not light. There are no POST beeps or flashes, the network port has no light too. I can hear the fans running normally The display has no signal at any time so could not know what messages were showed. I've followed the steps suggested in this forum but the situation remian unchanged. All these happened after I did a data migration from an INTEL SSD(OS) to a samsung 850 EVO SSD.  

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Hey all. I have a question. My keyboard and mouse are bouth USB, and every time i restart my comp, they work in dos but once windows boots up they just stop working. If i plug in a PS2 mouse and reboot the computer, they USB devices start to work again. I have all the drivers installed and everything, anyone know why the USB keyboard and mouse would stop working like that?

A:Keyboard and Mouse Fail upon windows boot up

What model is your motherboard?

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For some reason, the Windows launch time is being delayed by my keyboard and mouse? after the initial boot. it goes to the windows 7 opening screen, but doesn't do the loading animation immediately. 10 seconds later my usb keyboard and mouse go off, and then it loads as usual with the animation. This never use to happen with my old PC even the same OS - windows 7 64bit Home premium - they would turn off immediately and boot.

Is there anyway to make the usb devices shut off earlier?

I also have 2 external usb hard drives (used them in my old computer aswell), but they don't shut off during windows loading so I don't think it is to do with them.

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The heading say's it guys...
At what stage after I boot should the keyboard and mouse start? When I switch on my PC I get this screen...
AMIBIOS © 2011 American Megatrtends Inc.
ASUS P8H61-M LE/USB3 ACPI BIOS Revision 4501
CPU: Intel ® Core ™ i7-2600K
CPU @ 3.40GHz SPEED: 3400MHz
Total Memory: 16384MB (DDR3-1333)
USB Devices Total: 0 Drive, 0 Keyboard, 0 Mouse, 5 Hubs
Detected ATA/ATAPI Devices...
NO Keyboard Detected
Press F1 to run SETUP     
How am I supposed to do this, if there is no keyboard detected? 
My keyboard and mouse don't kick in until just after I see the 'Starting Windows (animated flag screen)'. Which isn't much good, if I want to enter the BIOS!

A:At what stage after I boot should the keyboard and mouse start?

If your keyboard is connected via usb switch to the ps2 port (do this when the system is OFF) and boot. Enter the bios and look for a setting that says "usb at boot" or something similar. Enable that option, save the change and reboot. Shut down the system and switch the keyboard back to usb (or, if you prefer, you can leave it connected to the ps2 port)

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Ever since I built this computer a few weeks ago, the first time I boot it up I'll get a stop error while starting Windows. Upon restarting, I have no keyboard or mouse control when Windows attempts to repair the problem. I've found that if I restart it enough, eventually keyboard/mouse control comes back, I can decline the system repair, and on the next reboot it boots normally. Subsequent restarts work fine, and even if I shut it down for several hours it will boot up fine. I've yet to boot normally on the first boot of the day , however.

I've run Prime95 blend test for several hours and had no errors.
Typically the bug check code is 0x000007e, and the affected driver is ntoskrnl.exe.

Any help is greatly appreciated.

A:BSOD on first boot, no keyboard/mouse control

Welcome to Seven Forums.

Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Sat Sep 21 23:15:19.788 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:06.584
BugCheck 1000007E, {ffffffffc0000005, fffff80002c92045, fffff88002ea4588, fffff88002ea3de0}
Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+1cd )
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Fri Sep 20 05:40:08.878 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:08.675
BugCheck 1000007E, {ffffffffc0000005, fffff8800420bec0, fffff88003ec76b8, fffff88003ec6f10}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProfilePerformanceTick+728 )
PROCESS_NAME: csrss.exe
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Fri Sep 20 05:38:05.729 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:53.525
BugCheck 24, {1904fb, fffff8800274e798, fffff8800274dff0, fffff880012e0de0}
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1a0 )
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Fri Sep 20 01:07:57.016 2013 (UTC + 6:00)
System Uptime: 0 days 0:06:24.812
... Read more

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I've recently took apart and cleaned my pc plus i popped a new processor in, everything fine until i went to re-install the logitech wireless mouse. XP boots normally except for the fact that the keyboard and mouse drivers wont load at all, so I can't even get to msconfig to do a clean boot. I have Xp PE and the keyboard and mouse work fine in that as well as the bootable Knoppix o/s/. So the question is can I change the msconfig manually and set up a clean boot? Is there anything else I can check?

Many thanks


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i'm really lost. i just disconnected my computer last night (worked fine then)...just about an hour ago i went to hook it back up again. started it up...just after it detected all my drives...i got one of those error beeps. (keyboard one i believe)...then it continues on...the lights on the keyboard even do that typical flashy thingie....then does the usual cdrom boot check...then i get another error beep....then my screen goes black...and it waits till i press a key (i think) because when i've hit ctrl it moves on to load windows2000...then when it gets to the "press ctrl-alt-del to login" screen...nothing works...the keyboard doesn't respond (the caps light won't even come on)...and plus there is no cursor...

pretty poor grammer and even english in that description...so i hope someone is able to decode it. i would really appreciate any help!

thanx in advance..

A:{RESOLVED} - not detecting keyboard or mouse at boot up.....

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So my keyboard and mouse are completely usable in the bios and during boot, but once the windows login screen opens up, there is a 30+ second delay before the keyboard and mouse become active. This doesn't appear to be a freeze or lag of any type, just like the keyboard and mouse hasn't been recognized yet. I have a printer and several external drives connected to my computer's USB ports, so I tried unplugging everything but the keyboard and mouse. The time goes down to about 5 seconds, however, the last few times I've tried, there was about a 10 second wait for the mouse to work after the keyboard worked. With only the mouse and keyboard plugged in, I feel this must be either 1) an issue with drivers loading or 2) a specific issue with my USB drivers. Here's what I've done so far to try and troubleshoot. Not sure what to do next.Used google (couldn't find anything that looked related enough to try)Unplugged everything but keyboard and mouse from USB ports - Decreased lag time to 5-15 secondsenabled boot logging, checked file for drivers not loading (attached)Checked bios for legacy USB enabled (it was)Double checked AV software (only MS Security Essentials and Malwarebytes installed, malwarebytes does not run any processes unless I start it up)Having multiple USB devices plugged in upon boot should not delay the usability of my keyboard and mouse. There must be some reasonable explanation.System Specs in signature

A:Keyboard and Mouse unusable for 30 seconds after boot

Hi Andrew

I don't have a solution but I actually need some help on this issue and was wondering if you could answer some questions for me.

I did a service call today for a frozen unbootable Windows 7 computer. When I got it to reboot, it had the 30 second pause for the keyboard and mouse like you described. I noticed there was some trouble with installing some recent Windows updates and once I fixed those, it seemed to work fine.

Here are my questions....

Did you hear any weird sounds from your computer before this happened like a USB device was being connected when one wasn't?

Do you have any recent Windows updates that are listed as having trouble being installed?
(You can usually see them by clicking the Windows Orb in the lower left corner (was the START button in XP) and type in
view reliability history
and that will show you recent failed update installs for the date that you first had this problem.)


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After hitting some website that the popup blocker went crazy with, now my computer mouse "sticks" and the keyboard quits responding for a couple of seconds at a time. After the blocker went crazy the next bootup was quite an ordeal. I had to push and hold the "on" button several times before the machine would boot.Any ideas, following is a HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 6:53:08 PM, on 04/22/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common F... Read more

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My operating systems are:
Windows 7 Ultimate 64-bit (Default OS)
Windows 8.1 Pro 64-bit


Mouse and keyboard stop working at the logon screen (usually even sooner at Starting Windows loading screen) when switching from Windows 8 to Windows 7. But when you switch from Windows 7 to Windows 8, they still work but not vice versa. They don't work at the Windows 7 installation menu either when booting from Windows DVD.

I have tried:Unplug mouse and keybaord. Nothing.
Plug-in another keyboard. Still nothing. It' s like they are being turned off immediately I plug them in.

Known temporary fixes:
1. Turn of PC and disconnect the power cable. Put the cable back in and start the PC. Mouse and keyboard are now work again. If you switch OS again you have to repeat these steps.
2. Go to the BIOS settings and change default settings related to USBs. Like USB Support to "Full Initialization" (default: Partial Initialization). Save changes and restart PC and they should work again.

How can I fix it so that mouse and keyboard always work when booting to a different OS?

A:Dual Boot - Keyboard and Mouse NOT Working after switching OS

I got it fixed. The problem was related to USB 3.0.

Solution was to change Intel xHCI Mode from "Smart Auto" to "Auto" (or just disable it) under Advanced - USB Configuration. So it will not use USB 3.0 during the boot.

Note: Also make sure that Legacy USB support it set to Auto or Enabled.

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After graphics problems and a Blue Screen error I ran the Recovery Console from the XP CD and followed the proceedure on Microsoft's site (Article ID 307545) which repairs a corrupted Registry.

This seemed to work OK in that the Blue Screen no longer occurs but after bootup I am left at the opening screen with non functioning mouse and keyboard.

I have run the diagnostics program from the Dell Resources CD which suggests all is OK with the system and where the mouse and keyboard work OK.

I have tried booting into 'safe mode' and a 'boot to last known good configeration' with the same result - no keyboard or mouse function.
Self evidently I can do nothing in windows to rectify this, or indeed perform the backup that I now am desperate to undertake (as Dell's answer to the problem to to completely reinstall the operating system).

I know that the computer is not simply locked as I have tried inserting an autorun CD and this functions OK (until manual input is required).

Functioning device drivers must exist on the harddrive as the problem only arises after the Windows part of the boot sequence.

Is there a way I can locate and copy files in the DOS mode (after loading the Recovery Consule from the XP CD) to correct this and get me into Windows?

My computer is a Dell Dimension 9150 running Windows XP Professional (SP2) with 4G of RAM
Two RAID SATA hard drives set up in Stripe 0 configeration.

Any and all help will be gratefully received.
 ... Read more

A:USB2 wireless Mouse & Keyboard not recognised after Boot

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Driving me a bit nuts. Been through the error log and thought it might be an apple related problem but I can't make heads or tails of this as it does not link to any program or event. Any help is greatly appreciated.


A:Mouse & Keyboard freeze require hard boot

Welcome to SevenForums.

We need your help:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
? Manufacturer and Model OR Custom build.
? ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the ?Other Info? block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

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NOTE - i7 processor 3770K, Motherboard is an ASROCK z77 Extreme 6, Ram is 16 gig GSkill Ares, Keyboard is USB Razer Black Widow, Mouse is USB Razer Imperator,

1. turn computer on with windows 7 ultimate cd in the cd drive.
2. I press any key to boot from CD
3. ONCE it reaches the first windows 7 install screen where it says 'languages, input language etc.', BOTH my keyboard and mouse turn off. I know this because there is no reponse and LEDS on both of them turn off.

1. I know 100% it is not my keyboard or mouse, they work fine when I login to windows.
2. I have enabled USB legacy.
3. I have run MEMTEST86 to test my ram - my ram is perfect/no errors.
4. I have checked my CPU temperatures - all 4 cores running at 20 - 27 degrees celsius.
5. I have used an SDD health checker (because my windows is installed on an SDD) - my SDD is 100% healthy.
6. Yes my keyboard and mouse are plugged in, yes I have all other USBs removed
7. Yes my Windows CD is genuine (works on other computers many times).

What could the problem possibly be? The only options i have left are run a CPU test, update motherboard BIOS...

A:Keyboard and Mouse TURN OFF when trying to install windows 7 on boot up

jeezus christ i found the solution - I had to unplug all my unneeded hard drives. I have 1 SSD and 2 optical HDs. I unplugged my optical HDs and booted up again and somehow it worked... my keyboard and mouse work. Why on earth would my optical drives cause my mouse and keyboard to not work... i do not know...

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