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ChromeBook Touchpad not working

Q: ChromeBook Touchpad not working

I have two HP ChromeBooks here, purchased in late '14, and recently both have had issues with their Trackpads, number one's Trackpad doesn't want to work at all, can only use the ChromeBook with a mouse connected. Number two's Trackpad works, yet it is difficult to click anything, it does click, if you hit it with the force of a hammer. Any suggestions welcome!

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RELEVANCY SCORE 200
Preferred Solution: ChromeBook Touchpad not working

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RELEVANCY SCORE 74.4

Hi thereThe touchpad on 3 of our 11" Chromebooks (11-2203TU)   has suddely stopped working this weekI have read every help sheet I can find on it and have restored the machines twice (tried powerwash as well)but have no luck.Mouse plugged in works.  Tried adjusting the touchpad settings as well. Any ideas please. Thanks Dave

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RELEVANCY SCORE 74.4

Hi thereThe touchpad on 3 of our 11" Chromebooks (11-2203TU)   has suddely stopped working this weekI have read every help sheet I can find on it and have restored the machines twice (tried powerwash as well)but have no luck.Mouse plugged in works.  Tried adjusting the touchpad settings as well. Any ideas please. Thanks Dave

A:Chromebook Touchpad not working

iDave The best way to get Chromebook support is through this:  Talk to a Chromebook Specialist - Chromebook Help Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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RELEVANCY SCORE 73.6

Brand new chromebook and the touchpad lags, or does't respond correctly (scrolling when it shouldn't, clicking the wrong area, etc.)  Is there somethig I can do to fix this?

A:chromebook CB5-311 touchpad not working properly

Factory resethttps://acer.custhelp.com/app/answers/detail/a_id/11188/~/how-do-i-recover-my-acer-chromebook%3F Replace the Chrome O/S recovery drivehttps://acer--uk.custhelp.com/app/answers/detail/a_id/27636/~/how-to-create-recovery-media-for-a-chr...

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RELEVANCY SCORE 73.6

I have a HP Chromebook 14-q070nr running ChromeOS version 35.0.1916.155.My touchpad has suddenly stopped working for no reason whatsoever. I've to use a mouse to work on my Chromebook now. When I unplug the mouse it says, "No mouse or touchpad detected."A few days before this ChromeOS received the version update but the touchpad was working fine right after the update. I've tried guest-mode, rebooting, even powerwash to no use. Also, I couldn't find the required support for Chromebook at www.hp.com

A:HP Chromebook 14-q070nr touchpad not working

Hi Kn8Fury, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on the HP Chromebook 14-q070nr and the TouchPad not working correctly. Here is a link to troubleshoot the Touchpad. It gives you a starting point in the document and if you go to each section it will resolve your issue. Here if you need it is performing a system recovery back to when it was working correctly. Make sure you remove the USB mouse before troubleshooting the issue. Hope this helps. Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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RELEVANCY SCORE 72.8

All of sudden my cursor disappeared and my touchpad will not recover it.  When I plug in a mouse the cursor appears and is operational.  I need to recover the use of my touchpad.

A:Chromebook Cursor disappears/touchpad not working

Hello @ghuyge, welcome to the HP Forums.It appears that you're having issues with the touchpad on your Chromebook. I will try to assist you with this. To start here are some documents that may be able to help you: Adjusting Touchpad and Keyboard Settings on Your HP Chromebook (Chrome OS)Frequently asked questions about your HP Chromebook or ChromeboxFix hardware and system issuesIf you require further assistance, please provide the model and product numbers. Thank you for posting on the HP Forums.



I worked on behalf of HP.

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RELEVANCY SCORE 57.6

Anyone experience issues with touchpad sensitivity after a Google Chrome update? it becomes less responsive and i find myself tapping at least twice at times when i tap to click... my trackpad became less sensitive when chrome updated, and it's really annoying, to the point where i'm power washing and reverting to the previous chrome version every time it updates. i keep my laptop plugged in at all times so that it doesn't reboot and auto update. looking for a long term solution.... please help!!!

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RELEVANCY SCORE 57.6

Anyone experience issues with touchpad sensitivity after a Google Chrome update? it becomes less responsive and i find myself tapping at least twice at times when i tap to click... my trackpad became less sensitive when chrome updated, and it's really annoying, to the point where i'm power washing and reverting to the previous chrome version every time it updates. i keep my laptop plugged in at all times so that it doesn't reboot and auto update. looking for a long term solution.... please help!!!

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RELEVANCY SCORE 57.6

Anyone experience issues with touchpad sensitivity after a Google Chrome update? it becomes less responsive and i find myself tapping at least twice at times when i tap to click... my trackpad became less sensitive when chrome updated, and it's really annoying, to the point where i'm power washing and reverting to the previous chrome version every time it updates. i keep my laptop plugged in at all times so that it doesn't reboot and auto update. looking for a long term solution.... please help!!!

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RELEVANCY SCORE 56.8

I have a Lenovo 100s Chromebook, and on my main user account the touchpad stops working and the mouse dissappears every few minutes. I have to do a force shutdown whenever this happens, and I tried a powerwash on my computer to delete all local files, but it still happened twice more after just a few minutes when I reopened my main google user account. I'm currently using the Guest Account and I have yet to encounter the problem. This problem appeared just a few days ago and has become more and more frequent, now reaching the point where I have to force shutdown and restart so often that I cannot work in my classes. I don't want to have to replace the computer, and I can't figure out a software or hardware solution to this issue. Thanks!

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RELEVANCY SCORE 56.8

Just got my new Acer Chromebook R11 today, and I've noticed that the touchpad only works when its in tablet mode, which is super counterproductive since I would only need to use it in laptop mode, which I can't. Also the screen can't rotate at all, no matter what I do.. Anyone know how to fix these two problems? edit: nevermind, it just suddenly started working

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RELEVANCY SCORE 56.4

My Chromebook c720 touchpad cover is peeling back.  What can I do to fix this?

A:My Chromebook c720 touchpad cover is peeling back....

Go buy a new one. Such as from Amazon, and cut it to a size of your liking. Or ask Acer support if they can find you one.



First, CALM DOWN and look at my profile picture. Calm? Now post your message. If I helped, a Kudos would be great! Marking as solution will help others as well, thank you!

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RELEVANCY SCORE 56.4

My Chromebook c720 touchpad cover is peeling back.  What can I do to fix this?

A:My Chromebook c720 touchpad cover is peeling back....

Go buy a new one. Such as from Amazon, and cut it to a size of your liking. Or ask Acer support if they can find you one.




First, CALM DOWN and look at my profile picture. Calm? Now post your message. If I helped, a Kudos would be great! Marking as solution will help others as well, thank you!

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RELEVANCY SCORE 48.8

I have had the HP chromebook for about 3 months and the numbers 6,7 letters m,n,u and sometimes random others do not work.  I cannot even log-in since my password contains one of the letters.  So frustrating and I do not think I am the only one.

A:Certain keys on chromebook not working

@TERIRA , Hello and thank you for posting on the HP support forums.  The only option you have with the chromebook is to perform a Powerwash or factory reset to resolve your keyboard issue. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this does not work or you are not able to do the Powerwash, you will need to contact HP phone support for repair options. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Thank you again for posting and have a great day.

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RELEVANCY SCORE 48.8

So it appears after doing some research that the 14"  HP Chromebook has a lot of issues with the keyboards not working. My daughters is a little over a year old and completely quit working today. I can't even power it off!  If this is a common issue why not own up to it and take care of this HP? I have a service plan through Walmart and they are sending me a package to mail it back in 5 days and then who know how long it will take to get it back from there. In the meantime my daughter will be so far behind in school and homework that she will likely never catch up this semester.  Ugh!  Extremely frustrating. My daughter is so upset and crying and she did nothing wrong!

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RELEVANCY SCORE 48.8

Took apart my HP Chromebook and now only some keys on my keyboard willworkWhat can I do

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RELEVANCY SCORE 48.8

We have 3 HP chromebooks for our business.  They all had an update done to them and now after a few minutes the mouse stops working and disappears.  We have to hold the power button to turn it off and when we turn them back on the same this happens.

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RELEVANCY SCORE 48.8

chromebook not able to cast. Other devices like IPad IPhone OK. Windows 10 with firewall diabled OK. Chrome not able to cast. Chromecast tech support said issue with firewall on Chromebook. Need to disable firewall on Chromebook. No menu on HP Chromebook 11 to disable firewall temporarily for setup.

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RELEVANCY SCORE 48.8

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.




Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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RELEVANCY SCORE 48.8

We have this problems with around 15 chromebooks and have reloaded.  Any reason why it seems to be the same keys not working?  

A:Chromebook N22 - t y 5 6 not working after reloadi...

Hello rebsterjane, welcome to the community,
 
we recently had a similar case here which conveniently solved itself.  Are you able to test maybe one or two of the systems with an external keyboard to see if those letters and numbers are working and let us know please?

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RELEVANCY SCORE 48.8

cannot complete powerwash on the hp chromebook because of not being able to use certain keys

A:Certain keys on chromebook not working

Is your chomebook still under warreny?  If ir is you can send it back to HP and they will send you a box to return the item.  If not I don't really know what to tell you.   You can try and manually rotate the keyboard and see if that will reset it otherwise you are SOOL  - sorry....

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RELEVANCY SCORE 48.8

Keys 1,2,3,4,t and y are not recognized by my chromebook. However the physical keyboard is intact. Please help.

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RELEVANCY SCORE 48.8

My internal mic no longer works

A:my internal mic not working on my hp 14 chromebook

Hello There, May I know if your webcam works or not? Because webcam and microphone share the same module, so it may be the cable got disconnected. If webcam works but Microphone fails, it might be other HW issue that requies HP's supports to check out; but no matter cable loosen or HW breakdown, both require tearing-down your device to do the repair. Thanks

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RELEVANCY SCORE 48.8

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.



Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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RELEVANCY SCORE 48.8

Wait!  These things DO have a mic?  I never found mine.  How do you activate the thing?
 

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RELEVANCY SCORE 48.8

I have had the notebook since Christmas but during the last 24 hours I began getting a faulty response on the y, u, h, j, n, and m keys.  Sometimes they would work on the first try, sometimes I would have to hold them down for several seconds before they would register.  Now they have all completely stopped working.  I looked on other forums but I cannot remove the battery from the laptop or do a hard restart since it operates on Chrome OS.   Is this just a cleaning problem or is there something possibly wrong with the technology inside? -Megan

A:HP Chromebook 14 y u h j n m keys not working

Hi The solution is to contact HP support, they will be able to help you, it looks like a hardware issue.

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RELEVANCY SCORE 48

My chromebook's keyboard will not work after 2 months.  Maybe there is a setting that I have to deal with?

A:chromebook 11 keyboard stopped working after 2 mon...

Try booting into recovery mode to see if the keyboard works when the OS isn't yet loaded. If that works then maybe a quick power wash will clear it up.

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RELEVANCY SCORE 48

When I plug headphones into my audio jack, the only way to get sound through them is to press down gently on the connection. Help? HP Chromebook 14, q-063cl, model number FALCO C2B-D7R-G6A-A5G

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RELEVANCY SCORE 48

I have two chromebooks here with certain keys not working. One of the chromebooks is a 14-x000na, and the other is 14-x006na. On the 14-x000na, the 6, y, h, n, 7, u, j and m keys are not working, and on the 14-x006na the 8, i, k and , keys aren't working. I have reset to factory settings, but this didn't do anything. Any help would be appreciated, as warranty has ran out so HP won't help me. Thanks.

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RELEVANCY SCORE 48

My Chromebook 13 isn't working without the charger plugged in.  The battery is charging fine, and currently is sitting at 100%.  I did a battery test and it came back at 100% health, and discharged 0.00%.  Anyone know how to fix this.  If I unplug the charging cable it immediately turns off and wont turn on unless the cable is in.  Thanks 

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RELEVANCY SCORE 48

My chromebook's keyboard will not work after 2 months.  Maybe there is a setting that I have to deal with?

A:chromebook 11 keyboard stopped working after 2 mon...

Try booting into recovery mode to see if the keyboard works when the OS isn't yet loaded. If that works then maybe a quick power wash will clear it up.

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RELEVANCY SCORE 48

Daughter's Chromebook is about a year or so old and the keyboard has stopped working properly.  Some keys work, others don't. Type the letter K and get Ki, type the letter s and get sxw, type the letter T and get nothing, and so forth. Tried the Refresh+Power thing but that failed to work. At one point thje keyboard began operating without being touched (!) which suggests a stuck button but couldn't tell which. We're wide open to suggestions.

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RELEVANCY SCORE 48

Daughter's Chromebook is about a year or so old and the keyboard has stopped working properly.  Some keys work, others don't. Type the letter K and get Ki, type the letter s and get sxw, type the letter T and get nothing, and so forth. Tried the Refresh+Power thing but that failed to work. At one point thje keyboard began operating without being touched (!) which suggests a stuck button but couldn't tell which. We're wide open to suggestions.

A:Chromebook 720 keyboard not working. Some keys wor...

Probably time to get serious about cleaning. I've had reasonable luck with those cans of compressed air...

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RELEVANCY SCORE 47.6

I have tried to fix my HP chromebook keyboard issues by using the powerwash option, resetting the language options and rebooting.  The letter keys for NMJUY and 6&7 number keys do not work.  It is very frustrating. no error messages, just stopped working.

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RELEVANCY SCORE 47.6

I'm fixing a Acer Chromebook 15 Monitor Screen. When I boot up..the background is very dark and I have to use my phone flashlight to see that its been fully booted up. So I thought it was the screen that needs replacement. So I just replaced the monitor screen and its giving me the same thing, very dark. Do you think its the connection that needs to be replaced. By the way I did a full reinstallation of the operating system, so everything is brand new on boot up. Any suggestions what needs to be done to get this fixed. Thanks in advanced.

A:Acer Chromebook 15 Monitor Screen not working

I noticed from the connection to the screen that the connector is a little burned out...like something burn it. Do you think that's what's causing the dark backgrond screen?

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RELEVANCY SCORE 47.6

I had a problem with my HP Chromebook's keys intermittently not working--the y, m, n, etc.  They would work, then not work, and it was very frustrating esp to log in b/c I could not get my password typed in. I thought I would need a new keyboard, but my wonderful ex husband thought we should try clean and reseat the keyboard connector to the motherboard.  The top panel assembly was removed (after removing the bottom case screws)..   ----see http://support.hp.com/us-en/product/HP-Chromebook-14-x000/7277301/model/7547744/product-info?lang=en... HE cleaned the keyboard connector with isopropyl alcohol, and re-connected that connector and it worked. This may not work for everyone, but try this b/f you buy a new keyboard.  











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A:HP Chromebook 14" Keyboard issue certain keys not working -...

thank you so much.  The first solution I posed was very temporary----my chromebook was still under warrenty so I was able to send it back.  My husband did the first fix but didn't think it would take and it did not. So if this ever happens again I will use this solution.  you are a genius, thanks so much!!!!

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RELEVANCY SCORE 47.6

Hello! I purchased three refurbished C710-2833 Chromebooks from Groupon in September 2013. Just got to opening the third box since it was intended to be a backup of either of the other two if they failed. Well, one of the other two failed (human error; c'est la vie) and as 'luck' would have it, the third does not function as it should. 14 months later, I am clearly beyond the 90-day warranty period. The third device, when first attempting to log in to my Google account, wouldn't recognize some of the keys I pressed. I plugged in a USB keyboard to log in, and tested the onboard keyboard in a new Google Drive document. The keys that are broken are (or at least, seem) random. With that said, I have the following questions:Has anyone else experienced this same issue with (seemingly) random, broken keys? If so, did you fix it, and how?Is there a schematic/layout for the keyboard assembly (might help me understand why these seemingly random keys don't work)?Acer, will you send me a new Chromebook?^ (the Hail Mary / 'never-know-unless-you-ask' type of question) OK, thanks in advance for your help!  -- Chris T.

A:Keys on C710 Keyboard Not Working (Chromebook, C71...

Have you considered Reinstalling the O/S? https://support.google.com/chromebook/answer/1080595

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RELEVANCY SCORE 47.6

Hello! I purchased three refurbished C710-2833 Chromebooks from Groupon in September 2013. Just got to opening the third box since it was intended to be a backup of either of the other two if they failed. Well, one of the other two failed (human error; c'est la vie) and as 'luck' would have it, the third does not function as it should. 14 months later, I am clearly beyond the 90-day warranty period. The third device, when first attempting to log in to my Google account, wouldn't recognize some of the keys I pressed. I plugged in a USB keyboard to log in, and tested the onboard keyboard in a new Google Drive document. The keys that are broken are (or at least, seem) random. With that said, I have the following questions:Has anyone else experienced this same issue with (seemingly) random, broken keys? If so, did you fix it, and how?Is there a schematic/layout for the keyboard assembly (might help me understand why these seemingly random keys don't work)?Acer, will you send me a new Chromebook?^ (the Hail Mary / 'never-know-unless-you-ask' type of question) OK, thanks in advance for your help!  -- Chris T.

A:Keys on C710 Keyboard Not Working (Chromebook, C71...

Have you considered Reinstalling the O/S? https://support.google.com/chromebook/answer/1080595

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RELEVANCY SCORE 43.6

Not really sure what genre this problem should be on. However i have recently purchased a Fujitsu Siemens Amilo Li2727 notebook. Working fine when i got it but i decided to use a usb mouse instead of touchpad now the touchpad has stopped working entirely even when usb mouse id plugged out. i really want to resolve the problem. i have already gone onto control panal, mouse but the touchpad does not come up as a device. Any help appriciated thanks.

A:Touchpad not working, usb mouse does, touchpad never works even w/o usb mouse

Hello Tristan,

Welcome to the forums.

Been a while since I had a laptop, but I seem to remember there being a setting on what to do with the touchpad when the mouse is plugged in. Unfortunately I don't remember where and have no way of finding it.

Have you tried rebooting with the mouse unplugged?

Sorry I can't be of more help. The manual for the laptop ought to have that info in it somewhere.

Gary

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RELEVANCY SCORE 42

touchpad not working

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RELEVANCY SCORE 42

My touchpad isn't working. I'm not sure if it's been disabled or if it's broken. Help please!!











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A:Touchpad Not Working?

Hi, Try the following - connect a usb Mouse where required. Hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In the Device Manager window, expand Mice and other pointing devices. Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, shutdown the notebook. Disconnect any peripheral, including any usb Mouse. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. Let windows fully load for a few minutes before checking the touchpad function. Regards, DP-K

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RELEVANCY SCORE 42

A friend asked me to look at his Toshiba Satellite Pro Laptop as he thinks he has had some sort of infection.

The only thing i can find wrong is the Touch-pad is not working. Plugin Mouse is fine.
All that is showing in Device Manager is:

Mice and other pointing devices
- HID-compliant Mouse
- Unknown Device

I have downloaded both Synaptics & Alps Drivers from the Toshiba site, these did not seem to have any effect.

Looking about the Forums, i found out about Enabling/Disabling Touchpads...

No actual switch i can find....BUT the major problem is it will not let me into Control Panel--->Mouse ....just get an error box with no error showing

Also tried using the Command prompt with CONTROL MOUSE (or) MAIN.CPL but still no good

Any help would be welcome, Thanks

A:Touchpad not working

Try hitting Fn + F9

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RELEVANCY SCORE 42

The touchpad on my Dell Inspiron 7537 is not working. The cursor disappears, and the touchpad is not recognized. Sometimes when I start the computer the touchpad works fine until I type something with the keyboard - then it disappears again. When I look in Device Manager I can only see the “Dell Touchpad” if I click on Hidden Devices. I have uninstalled and reinstalled it, updated the driver, uninstalled and reinstalled the driver, and reinstalled Windows 10. After I reinstall Windows 10 the touchpad works for a short time, and then disappears again. I also replaced the touchpad itself. I have run out of ideas to try. Any suggestions?
Thanks - Kett

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RELEVANCY SCORE 42

When I open my laptop this evening my touchpad stoped working no cursor was there on screen and no light was on near to touchpad and I also tried hard reset but it didn't helped meCan you help me

A:Touchpad not working

Hi crdikshanta,Welcome to HP Support Forums! I suggest you should follow this HP Guided Solution and see if this helps you solve the problem. Let me know if this works. http://hp.dezide.com/ts/start.jsp?guide=NotebookKeyboardandTouchPadorClickPad.net&section=ignore&as=...Hope this helps! Have a nice day! Justin L.

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RELEVANCY SCORE 42

Hi, I am having problem with my Touchpad since 2 Months. I apply all the method but didnt working at all( install software, and also reinstall windows too) but still this problem occurs,, but working properly with Wireless mouse. Please help me on this issue. I have also valid warrenty till 2018. but currently I am using my laptop at Italy Although I buy it in London so what can I do.

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RELEVANCY SCORE 42

the touchpad on my aspire 5517 has stopped working and I can use the cursor only with a mouse.I have windows 7.I tried system restore and used devise manager.












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A:Touchpad not working

This reply isn`t going to be much help to resolve the problem but I am posting because this issue is a continual problem...I also had this and also re-installed everything but to no avail...I went online and found many users experience this issue...it is the synaptics device and I have not read of one resolution...in the end I uninstalled the synaptics device and use a wireless mouse which at least doesn`t jump all over the place and works as it should...it is worth a thought maybe.













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