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Yoga L380 microphone not working

Q: Yoga L380 microphone not working

Hello, the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine. Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded. Do you have any guess for a possible solution? Thanks Giuseppe

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RELEVANCY SCORE 200
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RELEVANCY SCORE 99.2

Hello, the built in microphone of my brand new Yoga L380 is not working. I run the diagnostics and everything seems fine. Moreover I tried with an external PnP usb microphone and even if it was recognized it didn't work so I think that an hardware failure could be excluded. Do you have any guess for a possible solution? Thanks Giuseppe 

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RELEVANCY SCORE 72.4

hello. My yoga L380 is pretty new (only 3-4 months), and all went quite smooth until 2 days ago.Despite the 100% battery indicator, when I unplug the power cable, the computer simply shuts down. All drivers and windows 10 version are up to date any ideas? I really can't afford to send the computer to Poland for repair. It's my working computer, and I need it full-time I live in Berlin. any recomendations to solve it ? regards joan

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RELEVANCY SCORE 72.4

Hi all,Recently, one of my friends bought a ThinkPad L380 laptop. I would say the internal speaker has improved. The bass goes deeper and treble is more extended compared to the older model
To tweak the sound:1. Right-click the photo below, save as Desktop. You may try both to see which EQ you prefer.

 
2. Go to Start > All Apps (All Programs) > Dolby > Dolby Audio.
 
3. Drag it onto the Dolby Atmos application.Do take note that if you were to connect your external speaker/headphone to the headphone jack, change the EQ to others, or off. As this EQ preset is only optimized for L380, L380 Yoga, S2 and S2 Yoga Speakers, not optimized for your external speaker/headphone.Hope you enjoy this tweaks!
Peter
ThinkPad X40 | ThinkPad W520 | ThinkPad T560 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 | Vibe K5 Plus
Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee
=====================================
List of Sound Enhancement Thread
T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460 ; T560 | P50s ; Vibe K5 | K5 Plus ; M0620 Speaker Mod ... Read more

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RELEVANCY SCORE 71.6

I was very satisfied with my machine until 17th May.My laptop was awake and connected to the internet for a few hours, then put to sleep. When I opened it again, both touchscreen and pen were not working. Maybe that happened after some Vantage autoupdates while computer was awake. I didn't have time to deal with this problem then, and some more updates came,  but they didn't solve the problem.(actually thanks to BIOS update I now also have a slow charging bug, but lenovo says it will be fixed soon). I cant see any Wacom or touchscreen devices in Device Manager under HID category.When I open Lenovo Pen Settings app, it says "This app requires Wacom Pen driver to be installed" and gives a link to appropriate driver.I tried installing it, the error came "the supported tablet was not found on the system".Wacom touch firmware package also can't install because "Target device not found", and in Windows settings it shows "no pen or touch inut availible for this display".So driver installation didn't work. It doesn't look like a hardware problem since i barely moved the laptop that day and it never fell or crushed. Please help me out, I hope that full rollback is not the only option left! ThinkPad L380 YogaProduct number: 20M7001BRTCurrent BIOS: R0RET36W 1.19Current Windows: 1809 build 17763.475

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RELEVANCY SCORE 71.6

Hi, Ive had issues that sometimes when waking my computer up from sleep the pens lower button (I have it bound to erase function) just flat out stops working, rebinding it to different thing does nothing , even binding it to the radial menu doesnt open it. The only fix is to fully restart my computer. Is there any way to fix this?And while I am here, is there any way to get real support? This "support" forum seems more like a lazy excuse than an actual support tool for customers, especially when I dont even have the option to email/call or anything for real support

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RELEVANCY SCORE 70.8

Hallo all,I have a brand new Thinkpad L380 Yoga, and strangely the Fingerprint scanner did not work after waking up from sleep mode. I have tried to uninstall the fingerprint driver,try to update it from Lenovo Vantage, and i come to no avail.Strangely, it also doesn;t work in the Windows Hello dialog, where you have to input a new fingerprint (This also happens after waking up from sleep mode though) Please help me. THis is not a deal breaker, but annoys me; n/b: The fingerprint is listed in device manager as synaptics-sgx   

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RELEVANCY SCORE 70.8

I just received my brand new ThinkPad L380 Yoga yesterday and went through all of the regular set up steps.  The touch screen worked when I first opened it, but then after Windows 10 finished installing, the touch screen and pen no longer worked.  I have done all of the troubleshooting I've found listed in the forums and on the website aside from sending it back, but it still doesn't respond to touch.  The change happened right after Windows 10 was finished updating.  Is there something I'm missing?  Do I need to get an external mouse to try to disable the touchpad?  I'd really like to avoid sending it back if possible.  I know it has to be something I did and I just don't realize it.

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RELEVANCY SCORE 70

EnvironmentOS: Windows 10 Pro x64, version 1903, OS build 18362.207BIOS: R0RET38W 1.21Pen: ThinkPad Pen Pro for L380 Yoga (01LW769)Power adapter: Lenovo 45W Standard AC Adapter (USB Type-C)Lenovo Vantage: Version 4.27.32.0All drivers are up-to-date Steps to reproduce1. Plug the power adapter's USB Type-C connector to the laptop.2. Don't plug the other end of the power adapter into a power outlet.3. Hover the stylus over the screen until the cursor is displayed.4. Place your plam on the screen and move your hand. Expected ResultThe cursor should be smooth as you move the stylus around the screen, which it is once you unplug the charging cable from the laptop. Actual ResultPalm rejection fails once the USB Type-C charging cable is fitted into the laptop's charging port. It does not matter if the power adapter is connected to a power source.  

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RELEVANCY SCORE 66.8

Hello my 8 month old yoga mic was working fine until the driver was auto updated, i believe through windows update and now the yoga cannot hear me at all.  I uninstalled the Realtek driver and installed the Microsoft HD drivers under Sound, video and game controllers with no change.   My yoga was also updated to Win 10, ver 1809 at this time, which i hear is buggy.  I also installed the latest Realtek drivers from Lenovo and that did not fix the problem either. I turned off Beam forming in the Realtek HD manager and that did not make a difference either!! Please Help,, this is so frustrating!!!!!

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RELEVANCY SCORE 62.8

Hey all, I've been trying to use cortana for some time now and the voice recognition never works. I go to "Cortana and Search Settings",  and it shows the voice recognition as being on. Then I click on "Microphone: Make Sure Cortana can hear me" and I'm taken to a troubleshooting page that says "Set up your microphone." When I click that, it takes me to a screen that asks me to read a phrase, but it never registers my voice. The green bar moves slightly sometimes but always still in the red area and it doesn't even move when I screem. I am not on mute or anything. Then an error message comes up telling me it can't hear me. However, when I click on the speaker button and go to "Recording Devices" the microphone comes up under sound and has a small voice recognition bar that goes up when I talk and seems to be fine. So the microphone seems to be working fine there, but just won't recognize my voice when I try to set up Cortana. Any ideas?

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RELEVANCY SCORE 62.8

I have been unable to use the onboard microphone in my laptop. I don't know exactly when this started, but there are other weird issues that are accompanying it. First, when I use F4 to try to toggle the mute, it always shows that it is muted on screen, instead of toggling the microphone from mute to unmuted and back, like the camera toggle, or touchpad input toggle keys do. Also, when I plugged a small microphone into the audio jack, it created a pop-up to ask if it was headphones or speakers with no other option. So for now, plugging in a microphone also doesn't work. I have uploaded/ reset some drivers and it keeps telling me I have the best driver available, so what gives?

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RELEVANCY SCORE 62.8

Hello! My microphone is not receiving sound when I try to use the webcam for one of my classes. All of the updates are current and I have made sure that all of the properties in the settings of the microphone are enabled. Is there anything else that could be wrong besides a hardware issue? Thanks!

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RELEVANCY SCORE 62.8

I cannot get sound recording to work on my new 910. I've tried removing all drivers and installing the latest drivers but the problem is the same. I just get noise rather than a recording. It means I can't use Skype or any other application that needs to use the microphone. I've run out of things to try. It does work when I connect an external headset via USB so it just seems to the internal device that doesn't work. Would appreciate any suggestions. 

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RELEVANCY SCORE 62

Has anyone had any luck solving this issue? When I skype the person on the other end can barely hear me when I speak at normal volume.It also does not work when I plug in my headset (with microphones attached) into the audio jack, I have tried three different headsets.I have spoken at/into the laptop microphone (without the headsets pluged in) and it made no difference in volume for the other side.I made sure that the mic is not muted or anything, its just not picking up on my voice very well, or at all.

A:Lenovo Yoga 900 Microphone Low/Not Working

Hi Juliana,
 
Welcome to Lenovo Forums.
 
Run a complete uninstall of skype.
https://support.skype.com/en/faq/FA10634/how-can-i-completely-uninstall-and-then-reinstall-skype-for...
 
The latest version is current 7.22.85.104. There is a possibility that the Skype of the body of the file is corrupted. Also, Re-installation (or update) of the audio device driver
 
Please let me know your findings.
 
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 62

Hi You repaired my Yoga (usb failed). When you sent me my Yoga back I've found that the microphone is not working any more. I reinstalled the drivers as You suggested in the other thread. Your support really suks. How could You destroy working machine?? Not mention it's impossible to contact You (except badly working phone line).

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RELEVANCY SCORE 62

Has anyone had any luck in fixing this issue? I cannot communcate on Skype with my new lenovo yoga 900 and updating the Realtek drivers from the site does not help..











Solved!
Go to Solution.

A:Yoga 900 Microphone not recording/working

I have same issue. It also doesnt work when I plug in another headset/microphone into audio jack (I have tried 3) or when I try a Bluetooth microphone

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RELEVANCY SCORE 62

onboard microphone not working. tried plugging in an external microphone to no avail. unit is newly bought. this is a very bad experience for me. first it was the micro hdmi, now this. it seems Lenovo produces defective products. i will never ever buy anything Lenovo again! researching the issues i'm having, i've read so many people have the same problem. both micro hdmi and microphone are defective. it's a hardware issue, hence a factory defect right out of the gate.

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RELEVANCY SCORE 62

Hi. My internal microphone is not working. It's present in the list, but there is no reaction from it in voice recorders/Skype. External microphone (via headphones) working great. I tried:1. Fully reinstall Windows 10 Home.2. Use drivers provided by Windows out of the box.3. Install latest drivers from Lenovo Support website for my laptop serial number.4. Install drivers from realteck website.5. BIOS update.6. Remove drivers in Device Manager. Windows loaded them again on restart.7. Disable sound effects.8. Enable/Disable device in recoring devices list.9. Changing recording volume. Nothing helps, no effect at all. YouTube videos with bug demonstration:Internal microphoneHeadphones microphone

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RELEVANCY SCORE 61.2

Hi Guys,after upgrating to Windows 10 the microphone of my Yoga 500-15IBD is not working.I already tried every driver (windows update, lenovo, realtek) for this but nothing. Can somebody help me?

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RELEVANCY SCORE 60.8

I have to admit I never tried the webcam since I got my Yoga which had win 8.1 originally installed on it, but with the update to windows 10, I'm trying more things out. I did install the camera driver from http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...  but no luck.I dont even see any kind of camera in device manager. The camera app just says "something is wrong" amd closes. I tried Skype and it also could not detect a working webcam. After installing  windows 10, I did try Cortina and it had me go into microphone setup and it was working. However after subsequent updates, it no longer works. The micropphone levels are ll the way 100%, but when I try to setup the mic, I never see the level meters move when trying the speech test dictation,. Ive installed the Conexant drivers in the the above link, and also uninstalled them and tried to go back to what are the default microsoft drivers, neither seem to wor  

A:microphone and webcam not working on Yoga S1 after windows 10 update

Sorry to bring this up, but i have this problem too. Also my digitizer stopped working. Tried reinstall windows 10 and downgrade it to Windows 8.1 but nothing helped.

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RELEVANCY SCORE 60

Hello!  So, I ran into a problem with one of my function keys. After I reinstalled Windows 10, the mic mute function key (F4) stopped working.However, all the other function keys work properly. I tried to reinstall audio drivers, but it did not fix the issue.  Any ideas on how to fix this problem?

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RELEVANCY SCORE 60

I rarely use my Yoga pen, camera, and microphone. But yesterday i have to review a PDF file so take up my pen but i won't work at all.  Then i opened device manager and camera is gone also. Then i downgraded OS from W10 x64 1607 to Windows 8.1, same thing! Lenovo, please help!

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RELEVANCY SCORE 59.6

Hello,My microphone has not worked since i bought this laptop over a year ago, but it has not become a problem until recently for me. Initially no Conexant devices were discoverable in audio decivesI tried uninstalling and reinstalling the conexant driver, and the only progress that has been made is that a conexant external microphone is now visible (which i do not own). How can i make the internal mic discoverable? / do i need to use some other device like realtek?Thank you!!!Duncan (again, windows 10)

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RELEVANCY SCORE 59.6

Hello,My microphone has not worked since i bought this laptop over a year ago, but it has not become a problem until recently for me. Initially no Conexant devices were discoverable in audio decivesI tried uninstalling and reinstalling the conexant driver, and the only progress that has been made is that a conexant external microphone is now visible (which i do not own). How can i make the internal mic discoverable? / do i need to use some other device like realtek?Thank you!!!Duncan (again, windows 10)

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RELEVANCY SCORE 58.8

Hi,I'm interested in the L380 Yoga. I see from the datasheet that NFC is optional but none of the current models on the UK site have it or allow you to add it when cutomizing. Will this come later?Thanks

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RELEVANCY SCORE 58.4

Hey all. I'm sorry if this is a duplicate post for this forum. Is there a way to keep the keyboard backlight on the L380Y from turning off on its own? I have to turn it back on after a period of inactivity, and I would rather just leave it on (at the very least while plugged in to power). Is there a way to do this? Thanks!Michael 

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RELEVANCY SCORE 58.4

I just bought this laptop and I must say it is really not what i expected..So many faulty small issues. For instance, microsoft powerpoint and word does not always work when using in tablet mode, but switching it back to laptop mode and then back to tablet mode it works again.. I just wanted to close a ppt file but this machine couldn't even do that. Will never ever ever ever buy a lenovo again. absolute **bleep** company with an absolute rubbish website. I even had to google how i could post a message or just ask a question..  for anyone looking at this particular model, don't buy it. The screen flickers, settings are not saved that are supposed to be saved. things like ticking the 'show pen battery' on, doesn't even work all the time.. Who even designed and made these **bleep** laptops.. I thought thinkpads would be great but they are absolutely not worth your money

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RELEVANCY SCORE 57.6

Hello, A few weeks ago I had issues with my ThinkPad and, under warranty, was exchanged for a new ThinkPad L380 Yoga (honestly, I miss my last ThinkPad). My main problem with the L380 Yoga is the Pen Pro. I am a student and use Microsoft Word and OneNote daily, I never had any problems with the pen on my last laptop. However, the bottom (eraser) button on the side of the pen does not work consistently. It'll work for a short period of time until it stops randomly; the only way to fix this is to completely restart my computer. This is very inconvenient for me as I am rarely in a position where I can afford to lose a few minutes restarting my computer that often. The top (lasso) button on the side works perfectly fine and never has any issues. I tried switching the functionalities and the eraser worked on the top, but then the lasso stopped working with the bottom button. Has anyone else had a problem with this/know a solution? I want to get this figured out before my warranty expires. Every forum I have looked at online claims that Lenovo knows about this problem but is failing to come up with a solution to help customers. I've invested way too much money in laptops from this company to have such a hard time finding a solution to such a seemingly fixable problem! Thanks,Frustrated Customer

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RELEVANCY SCORE 57.6

Hi, I just revieved my first lenovo product and have started trying to learn it. My SO has a pad she uses often (from wacom) and the pan that comes with it works like an eraser if you use the back end of it (where an eraser would be on a normal pen). Is the pen that comes with this computer not supposed to work like that? I thought I paid for a "pro pen" but this just seem like a normal pen where I have to manually select erase mode for it to do it...

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RELEVANCY SCORE 57.6

Good morning! I'm asking this on behalf of a friend.  Is there a way to determine which audio chipset is installed in the L380?  I do see the codec listed in the platform specifications if it can be determined from that. We are trying to locate the latest drivers from RealTek in an attempt to get the "Stereo Mix" recording source back that Windows 10 has removed.   Thanks! - Nathan

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RELEVANCY SCORE 57.6

Anyone know where to purchase a screen assembly for the l380 yoga fru number 02DA313 ecompass and lenovo parts do not have..nothing i see online has any stock eitherThanksdave

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RELEVANCY SCORE 57.6

Hi, I have a L380 Yoga 20M7-001BMH with Windows 10 and all updates installed.Whenever the laptop is charging and the CPU temperature reaches around 70C, the cpu frequency get throttled to 0.39Ghz, however this behavior is not present while unplugged.The only solution to circumvent the throrttle is unplugging the laptop or disabling PROCHOT with ThrottleStop. This seems to be a common issue, as reported in the following threads, among others:https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/L380-Yoga-need-fix-for-CPU-throttle-while-ch...https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Poor-CPU-performance-while-charging-T460...https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/After-connecting-the-power-adapter-the-...

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RELEVANCY SCORE 57.6

I cannot find anywhere any information on memory compatibility of new laptops, such as the L380 yoga.Will 2133mhz ddr4 sticks work without a problem?Is there any RAM compatibility data I can find?

A:L380 Yoga 2133mhz RAM compatibility

According to psref.
 
http://psref.lenovo.com/Product/Think_Tablets_and_Convertibles/ThinkPad_L380_Yoga
 

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RELEVANCY SCORE 57.6
RELEVANCY SCORE 57.6

Brand new l380, after the latest software update we can no longer login to the computer. It does not accept the pin or the fingerprint, we get the "incorrect password" message and the fingerprint scanner seems to be disabled. Any help with this would be greatly appreciated!  

A:L380 yoga login issues

First thing to try is skipping the fingerprint and PIN logins and use the credentials for your Microsoft account. That should get you in, then you can reset the fingerprint and PIN Windows Hello functions. 

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RELEVANCY SCORE 57.6

Brand new l380, after the latest software update we can no longer login to the computer. It does not accept the pin or the fingerprint, we get the "incorrect password" message and the fingerprint scanner seems to be disabled. Any help with this would be greatly appreciated!  

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RELEVANCY SCORE 57.6

Dear community,  I am thinking about getting a Thinkpad L380 Yoga since I need a more portable device than my T570. I did some research and found some issues I would like to ask real users of the notebook about. It would be great if some of you may take some time to answer my questions.  Display:  My T570 got a non-glaring screen, so usually the brightness is set to the lowest (or second lowest) value. Is this also possible with the L380 or is a higher brightness necessary under normal indoor conditions? Durability:  One reviewer stated that the build quality of the L380 is not on par with other Thinkpads. Is that true? Have you experienced damages caused by daily use? Active Pen Most reviews only mentioned very basic information on the Active Pen. As I am going to use it very often, I would like to know if there are some issues with it like jitters? If there is anything else you dislike about the L380 it would be great to know. Thanks in advance for your answers! 

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RELEVANCY SCORE 57.6

We're trying to deploy a Lenovo L380 Yoga (docking connected over USB) with SCCM/MDT.The reason for the docking is because this laptop doesn't have an onboard NIC. The driver package has been loaded into SCCM and we're able to launch LiteTouch.https://support.lenovo.com/us/nl/downloads/ds502364But once LiteTouch is launched, the lights on the NIC go out and we get the message:"A connection to the deployment share could not be made. Check Physical connection".We're sure that the physical connection to the server is okay because we're able to download the LiteTouch file from it, also we see a DHCP entry for the laptop. I'm not sure if this is a USB driver issue, as unplugging the docking from the USB and reconnecting it makes the NIC lights turn on for a brief period of time. Other USB devices seem to work just fine E.G: mouse, keyboard, ... Is there a special driver for the USB docking to work in LiteTouch?

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RELEVANCY SCORE 57.6

I've just purchased the L380 Yoga Thinkpad. Happy so far but noticed that it has 2 USB-C ports. One is labelled as the charging port, but right beside that is a second USB-C port. If I was ever to accidentally plug the provided 65W USB-C charger into the wrong USB-C port, would that damage the computer or just not charge it...?

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RELEVANCY SCORE 57.6

Anyone know where to purchase a screen assembly for the l380 yoga fru number 02DA313 ecompass and lenovo parts do not have..nothing i see online has any stock eitherThanksdave

A:L380 yoga screen assembly

Hi daveatwce,
 
Greetings.
 
You can try to check Lenovo Parts sales here as it shows:
 
ASSY TOUCH LCD MODULE LG LAIBA
SKU:  02DA313
Unit Of Measure:  Each

Price ?389,98
Availability:Available
 
Likewise Lenovo medion may also have it before checking on other third party screen resellers online when using the part number to search. Other substitute parts 02DA316, 02DA314, 02DL916.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 57.6

I have just received 3 days ago my Thinkpad L380 Yoga and the display blinks regularly since out of the box. It goes blank for half a second, is quite anoying being a brand new product. Is this an anomaly (defect) or something in all units to be fixed by LENOVO? Just to know if ask for a replacement or just wait for a BIOS update.

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RELEVANCY SCORE 57.6

Hello Lenovo & community, I wanted to petition for the L380 Yoga to please be accepted into the LVFS[1], so that GNU/Linux users can upgrade device firmware using their OS distribution of choice. I can see Lenovo has already embraced the LVFS project, having submitted firmware for many dozens of Think products; even very similar models to the L380 Yoga are supported[2]! Thank you very much for this gesture. Please consider also enabling this machine for use with the service, to be able to upgrade things like hardware initialization + BIOS/UEFI, Wacom touch firmware, IR camera firmware, and the ThinkPad USB-C dock firmware, etc. I can see the NVMe SSD that comes with the L380 Yoga is already supported! Once again, thank you for your efforts, and for contributing to the libre and open-source community. Kind regards,Jean [1] https://fwupd.org[2] https://fwupd.org/lvfs/devicelist

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