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Care pack certificate does not reflect correct number of reg...

Q: Care pack certificate does not reflect correct number of reg...

I have a large care pack registration of 2516 serial numbers. All are showing as registered but when I view the certificate it only shows 2392. How can I update the certificate?

RELEVANCY SCORE 200
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A: Care pack certificate does not reflect correct number of reg...

@RByrd



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi Forumers, I bought my HP Pavilion 15-au102TX note book on 13th Oct 2016, it comes with a 2 years warranty.I registered and access to HP Support assitance and check the warranty period is correct (until 12th Oct 2018) It was recommented to buy an extended 3 years carepack for this product so I bought the 3 years extended carepack on 14th Oct 2016 and on 27th Oct 2016 I received the Invoice but there was no serial number on it. I would like to know below: 1.  Where is the serial number that required for care pack register? Will it be included in the invoice?2.  In the forum someone mention about the "care pack certificate", is the serial number inside the certificate?3.  I still don't received the certificate yet, how long will I get the certificate after the invoice date?4.  How does the certificate send to me? By post or by Email? Rgs Goh

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RELEVANCY SCORE 85.6

On Nov 28th I purchased a 3 year HP Care Pack.  My current warranty expires on Dec 28th, 2016. I notice when accessing my HP Support Assistant it is showing that the standard warranty end date is 12/28/2016, which is correct.  However it is showing that I have 2 year warranty remaining and my Care Pack end date is 12/12/18.  According to my information if my current warranty ends on 12/28/2016 and I just purchased a 3-year warranty then the Care Pack end date should be 12/29/2019.   I contacted tech support through my HP Support Assistant and they referred me to www.hpshopping.com and said to contact the Home and Office Sales team to resolve this issue.  I don't find anywhere on that page that pertains to my problem.  When I click on Automatic Warranty Check it will either time out or tell me that can't find my information.  Can someone give me a more specific link or place to go to get this problem corrected ?  

A:HP Care Pack Warranty Dates Not Correct

Hello CherylM88, How to Submit a Dispute to Validate Your Warrantyhttp://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8543365/model/8961406/document/c0508451...    Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 63.2

I bought extra warranty and I thought it was resgistered I had to call so many department of HP was transfered to the wrong department more then once.  I am sick and trying to get this fix is not helping me.  I need the certificate for my new HP Care Package. I thought it was registered today finally and somebody was to email me the certificate and I got the email but got the certificate that came with the laptop and which expired on January 3rd 2015 and not the extra warranty one I bought December 27 2014. Also how do I change my email address that I use for this forum to the one that I use to get all my HP email from. Thanks Sue

A:HP Care PackTMServices Certificate

I manage to change the email address or also called user ID but need to register my extra warranty I recently bought. Thanks Sue

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Hello, Out of boredom, I guess, I was randomly clicking in HP Assistant only to discover that less-than-one month after buing my PC I cannot extend its warranty: Unfortunately, the warranty of this product can no longer be extended.  And redirection to https://www.best2serve.com/ takes place. I am pretty sure that it was possible before. What's changed? Best, Tad  

A:HP Care Pack - not available?

@krzemien There are two listed Care Packs available for this Product Number Care Pack Services for:   Y0Z74EA  -  OMEN by HP 870-095na DT PC If the (above) link fails for you, start at Care Pack Center website and enter your Product Number: Optional Coverage Plans:Enter your product number in the form to view various Warranty plans available for that system:Care Pack Central CarePack Definitions:Care Pack Services Definitions  If still no joy, open a Case with HP and ask about Care Pack for your system: Submit case - Desktops Open HP Customer Support - Desktops & All-in-One PCsEnter your precise Model / Product name in the space provided and Click Search iconORSelect 1 > Narrow your Selection >> Click on the icon for your desktop / All-in-One type / seriesWhen your computer page opens > Click last tab (on the right): Get Help from HP  Click the Thumbs Up to say Thanks!Answered? Click this post Accept as Solution to help others find it.

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Hi  Having owned an excellent and trouble free HP Envy 17-1050ea for the last 5 years I decided to update to Windows 10, which I do like... BUT I don't think that a 5 year old notebook was as compatible as they thought.. I started to get a black screen when I put the notebook to sleep and opened the lid to wake it, then it would be black on reboot which needed a restore... All solutions on the internet failed..   I decided to revert back to Windows 7 but that well and truly broke it! so much for an easy roll back... SO now a full restore is to be done.  I suspect that most the issues reading what I can find on the internet are all related to upgrades to Windows 10 not new machines out of the box with Windows 10  So, on Friday I purchased another HP Envy, the 17-n152sa which I am so far really happy with and it comes with WIndows 10 which I hope will be more reliable with WIndows 10  ..   So, I want to get an HP Care pack for the new one, can you point me in the right direction to purchase one in the UK? I have done a search but so far I seem to be missing it Lol  Thanks Stuart

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need to purchase a new care pack soon but do not know which would benefit me best. my pc is 2 yrs old and i do not plan on getting a new one any time soon. need advice on which plan/ for how many years would be to my advantage. something that includes if it gets dropped/damaged.

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I purchased this laptop and it was delivered the other day. I also purchased a care pack "2 year accidental damage Protection with 3 day onsite Pavilion notebook service."  It shows a product number "UN009A".  I can't register my care pack because I didn't get anything in the mail. How can I register?

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RELEVANCY SCORE 58.8

I bought a fairly new but used Probook recently. The warranty status check also showed "HP care Pack" linked with it. I am only familier with "base warranty" and never had such extended service pack.Warranty type: HP Care PackService type: Next Business Day Onsite, excl. externalService type: HWM OnsiteStatus: ActiveStart date: June 25, 2016End date: July 24, 2019Service level:No Specified Restoration TimeNext Coverage DayNo Specified Repair TimeNo LimitationNo Special CoverageStandardStandard Material HandlingStandard ConfigurationCountry CoverageNext available tech resourceNext available tech resourceStandardStd office hrs std office daysDeliverables:Onsite SupportMaterialHW Problem Diagnosis.................................................What does it mean by "material" in deliverables?Do I need to show any proof if I claim that "care pack" service in future? (I was just handed the laptop and a charger, so, no papers)Also, I was told there is no active "computrace" subscription linked, which I did not want. There is not any "computrace" option in BIOS/SECURITY and I did not see it in "HP care pack" deliverables too. I guess there is not. I hope the bios update will not bring it along without my knowledge.

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I am needing to find out if I can buy a 2/3yr accidental or 2y3yr all HP/Lojack/Accidental care pack for my after market laptop I bought from  pawn shop? The original purchaser warranty expired 09/11/2016. I would like to be able to protect this laptop.....still in mint conditiona with all paperwork and accessories.

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I have registered a HP 3y NextBusDay Onsitecare pack on the desktop in question but i have made a mistake on the issued to field. I enetered in the worng company address so the certificate is shouwing the incroeect location of the desktop. Will this casue any problem with the support we recive on the desktop if there is any problem with the machine. If so who do i need to contact in order to get the addressed changed? Many thanks in advance for your help. 

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I am looking for experience from others who have tried to get HP to perform its Care Pack warranty obligations. I have had an incredibly frustrating experience -- the worst customer service experience of my life -- and am worried that HP may never perform the repair. Has anyone had an experience in which HP completely failed to make a warranty repair? Also, has anyone been able to get their money back when HP failed to live up to its Care Pack warranty? The cooling fan on my HP Envy x360 laptop died 14 days ago. When I boot up the computer the screen tells me the cooling fan is not functioning and then the computer shuts down. The cooling fan had been making a loud noise so I believe the computer when it says this is the problem. (The computer updated the BIOS and that didn't help. I also have sprayed compressed air into the fan vents and that didn't help). I purchased the computer about 18 mos ago. I bought a two-year "3-day on site" warranty six months ago when the original warranty was ready to expire. Thirteen days ago, I placed a telephone order for repair with HP. I received acknowledgement of the order and an email setting a date for a repair technician to arrive and replace the part on the third business day. All good so far. Two days later, I received an email telling me that the part was on backorder and the technician would not be paying the service call. I have called HP support almost every day since then and not one promise they have made to me ha... Read more

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RELEVANCY SCORE 58.4

I purchased an HP 2 year Carepack with ADP support for my laptop. However, when I check the warranty status at http://h20565.www2.hp.com/hpsc/wc/public/home, it is still showing the base warranty and not the extended warranty.
 
I am extremely frustred with trying to contact HP Support. I have posted this complaint here before...spoken to HP customer care... spoken to the sales team...spoken to the technical team.... and yet not a single response from HP.

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RELEVANCY SCORE 58.4

I have four HP laptops and 1 desk top. Its's technical support is awful. My desk top has problems and despite a few calls, the problems still have not been resolved. I just don't have the time to wait over the phone to get it fixed. I just bought a laptop on 06/04/2016. It was shipped to me in mid-June. I bought the care Pack and have encountered so many problems just trying to registered it. On the first occasion, I reported to an employee called Asig, I gave her the serial number and the product number, when she sent me the email of confirmation, the serial number was wrong, despite the fact that she repeated the numbers I told her over the phone. Also, she gave me a wrong Product number. I later found out that HP gave me a different Product number when I made the order. On inspection of the laptop inside, the product number is totally different. Then I made a few calls to the technical department and finally managed to confirm with them that the product number should be the one in the laptop. However, they told me to make the correction with Care Pack department. So I call Care Pack and talked to Richard on 06/20/2016, he corrected the serial number for me and sent me a confirmation email. However, the product number is still wrong. So, I called again and talked Gabby on 06/21/2016, she confirmed that the correct product number in the laptop had now been on record but she had no idea why the second email still reflected the wrong one. She promised to se... Read more

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RELEVANCY SCORE 58.4

I purchased  a HP Envy 700-311 Desktop computer on January 6, 2015 with a one year warranty. On Sept 24, 2015, I received an e-mail from HP offering a 20% discount if I renewed my service contract at this time with a 3 year HP Care Pack purchase which I did. I have been told my HP that my 3 year Hp Care Pack expires on January 5, 2018.  I have inquired why was this back dated 9 months. I was told since I have a new computer that I was protected for that time by  this new HP Care Pack which I did not have during that time nor did I need it. No where was any mention of back dating the HP Care Pack.  If HP did not intend to honor a 3 year contact you should made it clear in the beginning. I'm very upset this process and frustated.     

A:HP Care Pack Purchase

Hi @M7ckey?, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions. 

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Hi I've just bought this computer. I would like to care one of those care packs in case it breaks down. In the care pack section my type of computer isn't listed. Therefore my question is.....is it possible to get a care pack for my make of computer?

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I have tried to find a care pack for my laptop but it says there is nothing avaliable. Can i still purchase one? If so how do i got about it, as online it says my product name and serial number are invalid.Please help me, i need warranty on my laptop as i have already had a new hard driv installed!

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1844 443 5444 

Please guide me for this number it is right quickbooks customer care number

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my hp care pack was $199 for three years my representative said they would register it for me but it does not show up.  it shows a start date of jan 2016 - May 2016 4 months not three years!!!!!!!!!!  no one will answer the phone.  Called at least 6 times been on the phone with HP care Pack for 42 minutes no answer what kind of customer service is this????? ALL the links to register are dead ends!!!!!!!!!!!!!!!!! none of the phone numbers are answered????? this is a scam  I have the emails to prove i purchased the care packs but I cannot link them to my account.  I cannot register them I cannot reach any one!!!!!!!!!!!! 

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RELEVANCY SCORE 57.6

Registration of care pack
S/N [Personal Information Removed]
i got the following response after confirmation
 
Error: REG000:An unhandled exception was raised. No data has been changed. Please contact support with the current time and Unit of Work Id so that the error can be located in the service logs.
 
Time was: 09:45 pm
 
Please help
Ren

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RELEVANCY SCORE 57.6

I recently purchased a post warranty care pack for my nearly two year old laptop. I received the package from HP yesterday, but I cannot register the care pack because the serial number was not included in the package. I was told that you are supposed to receive a certificate with the care package's serial number in order to register it online, but all I received was a small card with a barcode. My warranty expired on 1/15/2016 so I cannot use the live chat option to have this sorted out.The care pack's product number is: U4820PALaptop's product number: J9N59UA#ABAWarranty on laptop started on 1/15/2015.

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I have just received a Spectre Pro 13 G1 and I thought from the reviews I have seen that there should have been some USB C to USB 3 converters included in the box.  The box contains the Ultrabook and the power cable, can anyone please confirm if I should have received any USB converters with this ? Also the Ultrabook comes with 3 years Onsite NBD warranty but there is no documentation in the box, do I need to register this somewhere or is it automatically registered? Any comments on this would be appreciated :-), many thanks.

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I recently bought a new HP laptop and purchased an additional HP care pack which increases my laptop's warranty to 3 years.But when i try to register my HP care pack, the web page shows " Not a valid HP Care Pack Serial Number".I used the following link to register my HP care pack but every time I try, it shows the same error. https://h30125.www3.hp.com/HPCSN/ELFOnline/elf_registration_physical_intro.aspx?code=ELER:31:-USA And I am sure that the Care Pack Serial Number is accurate. 

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Hello! Need you help where we can refer a customer who wanted to purchase an HP Care pack and software in GUAM.MSA 2040 ES SAN. 

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 I can not find my care pack card. I have the product number, serial number and order number. Can I get another card? Thanks, Robert

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I'm stuck where it wants me to enter the serial number of my product, It's typed in perfectly, I've checked about 5 times, and yet it still won't work. Can someone help?

A:HP Care Pack Registration Problems

hi mate  i had the same problem ring customer support were you tried to register the serial number  

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How do I file a care pack claim for Accidental Damage Protection, 3 Day, 9x5, Onsite Support, 2 year (Consumer)?

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TURBOTAX (844:542:4110) [email protected]** customer care number
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Which help line you should go when you face tech issues in Acer computer? In that case there is no doubt that calling @+44-800-098-8371 Acer contact number UK will solve out all the technical issues coming in your ways while using Acer computer. Call any time and receive technical assistance for your concern issue.

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I have a care pack provided with my computer in October 2015 valid until October 2018. HP has no record of it and I cannot re-register it so I am unable to access support.

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Bought extended warranty, HP Fed ex-ed me a package with a card in it for the Care Pack.  The card has a sticker with a barcode.  When I try to register the Care pack, I get the message that this is not a Correct Care pack serial #, there was no other numbers on the card and really no included info explaining the care pack.  Pretty poor customer service, and I see others have the same issue.  I have gotten emails from HP about the purchase of the warranty, but no serial # in any of those emails either.  Pretty unhappy, what a waste of time!  Process should be far simpler, and preferably automated, especially considering I purchased the Care Pack following a link to the store out of HP Support Assistant.     

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RELEVANCY SCORE 56.8

Hello, I've just recently purchased a 2-year Care Pack for my HP Pavilion x360 Convertible.  I happened to go into my HP Support Assistant and notice that I only have a 1 year warranty for this laptop. Should the Care Pack length be the same as the warranty for my laptop? I was just wondering because my Care Pack was over $100 and if i'm not receiving my benefits to its full potential. Please help. Thank you.

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I purchased a Care Pack for my daughters laptop and I have not received anything except an email with a receipt. I have run several warranty checks, care pack checks etc and it shows that there is no warranty or extended warranty on the laptop. Today the serial number is not recognised on these sites at all. Previously it would only try and sellmemore warranty. This was purchased 9 days ago fromthe official HP site. I feel like I have been ripped off somehow. Does anyone know if this isnormal and it will eventuallyshow under warranty or am I just hoping.

A:Purchased Care pack and received nothing - what's gone wrong

Hi. Please wait for few more days/weeks. The process still needs staff to enter to the system and people who do this work may live from another side of the world. Regards.

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Hello ,  Certificate of Authencity Label has been faded. I cannot read the number anymore , Unfortunately when i bought the laptop i didnt know this number was important , i only saved the product key microsoft told me to contact HP for this . no one at hp has any idea where to get it from or whom to contact.  f.y.i  : Currently my disks are formatted. Hopefully HP will restore them using the recovery discs they ship out . I dont know if the COA number would be somewhere on the sytem after they finish as these would be standard disks they ship out.   Regards,Faraz











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View Solution.

A:certificate of authencity number

Hi, I'm assuming from your previous posts, that you are intending to reinstall Windows 7. If that's correct and you're using HP Recovery Media, you will not need to enter the key from your COA label - once the installation has completed, Windows will activate automatically via a software license ( slic ) table on the bios chip and an embedded security certificate. Regards, DP-K

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I need to access my router for configuration however firefox says it can't establish a connection because the authenticity of the data can not be verified. I normally use https to access my router web front, http I alone doesn't work. Why am I getting this message, would it be safe to overwrite current certificate? how do I do it.

A:Certificate contains same serial number as other

I really need help with this... I can't access my router because of the certificate containing the same serial number as another certificate issue by my router... I dont understand... have my router been hacked and have its certificate changed? how can I protect it against firmware hacking...

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RELEVANCY SCORE 56.4

is it possible to ask HP to help ??The phone support has said  it would be possible  no more 7 days after warranty.is this right???p.s. sorry for my english, i am not native speaker

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RELEVANCY SCORE 56.4

Good afternoon !
 I want extend your standard warranty with HP Care Pack Services.
I live in Ukraine, to my inquiry about the possibility to extend the standard warranty with the help of HP Care Pack Services has. He received this answer:
According to our system this device HP ENVY Notebook Rfrbd m7-n109dx ALL SN: 3CE548662N for the US market. On the territory of Russia to buy the expansion of guarantee for this device can not be.
Thank you!
 
Best regards,
Boitsova Olga
 
Solution Service Category Manager
PPS  Russia
[content removed]
www.hp.ru
www.hp.com/go/warrantycheck
 
Tell me how you can extend the standard warranty is possible with the help of HP Care Pack Services in Ukraine?
 
Help is needed !
 
Best regards,
 
Kovyah Viktor
 

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RELEVANCY SCORE 56

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RELEVANCY SCORE 56

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