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U310 Touch: Internet not working?

Q: U310 Touch: Internet not working?

I'm running Windows 8.1. I started having issues the day before yesterday when I downloaded Skype. It froze several times, task manager couldn't kill it, and I had to turn my laptop off to close the program. After doing that, I was able to use Skype and did so for a few hours with no other issues that night. Yesterday, while in the middle of watching a video on Chrome, the video suddenly froze and it popped up saying that Chrome wasn't responding, did I want to wait or close it. I selected close but it wouldn't close, just kept running the "Windows is looking for a solution to the problem" thing for several minutes so I had to end Chrome through the task manager. When I tried to reopen it, it wouldn't respond. I restarted and decided since I'd had no issues before installing Skype, I would uninstall it and see if that helped. I also uninstalled a few games I no longer used in case I was having space issues. I then had it download and install any Windows updates, restarted after that was done, and was able to use Chrome again. A few hours later (the computer had been asleep for at least two or three hours,) I was successfully browsing when I tried to view a news site and Chrome froze/stopped responding. I tried to select "close the program" again but got same result, it wouldn't close, kept saying "Windows is looking for a solution to the problem" so I used the task manager to close it again. Repeat the earlier issues, couldn't reopen Chrome, turned laptop off and back on (selecting shut down, not restart), and Chrome opened but the first website I tried to go to froze it again. After ending it through task manager that time, no amount of shut down and turn back on will make Chrome open. I'm able to open Internet Explorer, but it won't load anything. I tried to uninstall Chrome because I thought maybe reinstalling fresh would help, but when I try to uninstall it tells me to close all windows including ones "running in Windows 8 mode." I have no idea what that means. After IE failed to load anything, I tried opening the iTunes store and that also wouldn't load (iTunes opened, but no store) and the Windows store (green icon screen opened but never showed a store), so I think this is somewhat an internet issue, but I have no idea what could be causing it or where to even start looking. I've had wifi issues on this computer before, it often disconnects even when my phone and my mom's ancient laptop are still connected, and it doesn't recognize ethernet cables. If there's any other information needed I'll try to find it, if you have time please specify where to find anything you specifically want to know. I'm not completely computer illiterate but my tech education has weirdly spaced holes so it's probably best to just instruct me like I'm a confused grandma. Thank you for any help!

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RELEVANCY SCORE 200
Preferred Solution: U310 Touch: Internet not working?

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RELEVANCY SCORE 65.6

Hello, I purchased a U310 Touch about 15 months ago that is no longer under warranty. Every time I try and boot the machine I receive no response from the machine. The power light turns on, the fan spins, the HDD turns on but the screen never displays anything. Even when I close the clamshell the machines power button stays lit and won't shut off unless I kill the power by holding down the power button. My troubleshooting steps have been:Reset RAMUnplug battery from motherboardWait for battery to completely drainBoot with HDMI monitor to see if anything displays (nothing would, so LCD panel should be good) With all of these, I cant get the machine to fully function. It feels like the machine is in total sleep mode, I feel like it needs a new motherboard. With my experience with lenovo I feel like this will be the last machine I ever purchase from them, this is unacceptable for a laptop of this age.  Does anyone have any similar situations? If so did you purchase a new motherboard and was it good to go? I'm very comfortable with ripping machines apart since I used to work on a help desk. I would hate to spend $100 on a part and waste all that time if it wont fix the issue.  Any help is greatly appreciated.Thank you.













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A:U310 Touch Won't Turn On

Hi overtheborder and welcome to the community,
 
What OS are you running?  Maybe two things you can try depending on the OS.
 
Remove the hard drive and see if it boots to the bios.
 
Try booting a usb flash drive with linux.
 
Regards,
Dave
 
 

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RELEVANCY SCORE 65.6

Same problem here... any solutions?   What about gluing it? 
 
EDIT: Moved post up to use for escalation - Amy_Lenovo
 
Lenovo is investigating reports of U310 Touch devices experiencing hardware issues with hinges and the screen becoming separated from the lid or bezel.










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A:Re: U310 Touch Hinge

I purchased a Lenovo U310 Touch last May and it has been working wonderfully until recently.  I've noticed in the last few weeks that every time I open or close the lid, the hinge makes a loud cracking noise and pops off at the ends. I can press the hinge cover back into place, but it just continues to pop off every time I open/close it. I contacted Lenovo Support about the issue, and even though my machine is still under warranty, they will not fix it without charging me because they have no proof I didn't break it myself (which I find absolutely ridiculous; I haven't dropped or damaged it in any way, and if you look at the computer you can clearly see it is otherwise in perfect condition.)That being said, has anyone else experienced this problem with the U310? Does anyone have any suggestions to fix it? I am concerned that it will just get worse and eventually affect my display.

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RELEVANCY SCORE 65.6

Hi, would anyone be able to tell me if the u310 touch as the same LCD panel as the u310 non-touch?  thanks

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RELEVANCY SCORE 65.6

Hi, would anyone be able to tell me if the u310 touch as the same LCD panel as the u310 non-touch?  thanks

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RELEVANCY SCORE 65.2

hello, Today i spilled water over my lenovo u310 touch and at the moment it is still working.I saw that some lenovo's are water resistent so i wonder if the u310 touch is also water resistent?If its not what should i do to prevent any water problems with my u310 touch? Thank you in advance for your help!

A:U310 touch water resistent?

Hi Kelly,
 
Welcome to Lenovo Community!
 
No, neither the keyboard nor the rest of the computer are waterproof. The drain holes drain water out but once it's in there, it can do damage despite this.  Lenovo won't honor the warranty if there's even the slightest evidence of water spills.
 
If you have water spillage, you should leave it to dry for two days before reattaching the AC and battery.
 
Let me know how it goes.
           
Regards,
Shashi
 
Tap that kudos button if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 64.4

Hello Lenovo,I'm a business management student from India.I purchased Lenovo Ideapad U310 Touch model this May from the US (through Amazon) and have been using it without any issues till the last month. Last month I noticed that the hinge had developed tension and there was additional pressure on the lid or the screen area while closing. I thought it would be a routine issue and took it to my college's hardware repair center, but they suggested I handle the issue via Lenovo Support as it required opening the laptop.When I checked Lenovo support through customer care (India), I was told that the U series is not covered by International warranty. But I checked if the Lenovo service center would still have a look at the issue, to which I was told that it would be chargeable. I thought it was fair enough and took the laptop to the service center in Jamshedpur this afternoon.To my utter disappointment, the technician was unable to open up the area near the screen (where the problem was supposedly), but he also got the screen cracked while trying to. Now I'm left with a laptop that cannot be used as even though the screen display is intact, the touch sensors detect screen touch near the cracked area and keep the cursor rooted to that point. Also, the issue with the hinge could also not be fixed. All to add to the woes, I will have to manage a few days (don't know how many) without a laptop and also shell out the expense from my pocket!Now my question is, will the screen for Ideapad... Read more

A:Broken Screen for Ideapad U310 Touch

Hi Rahul,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear about the situation that you are facing regarding U310 touch Laptop, as it is ultra book Touch model displays can only replaced by the same kind and not the normal one, as Laptop was purchased in other country and international warranty is not applicable in India for this model, the parts will be ordered from the region of manufacture if the part is not available.
 
I'm sorry to inform you that the only option available to get the same type display replaced on a chargeable basis.
 
 Do post us back for further queries.
 
Best Regards

Shiva Kumar





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RELEVANCY SCORE 64.4

Hello, I have had a U310 Touch for over three years now and I have recently discovered that after the upgrade to Windows 10 the BIOS is now nonexistant. When I run the command prompt to identify the BIOS it is blank where it should show which version I have. When pressing the NOVO button I receive the option screen to boot to BIOS or Boot Management screen but no matter what option I select the OS boots regularly. Is there any known solutions for this. When searching the drivers and downloads section with the computer in question no BIOS files appear. Thanks

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RELEVANCY SCORE 64.4

I just purchased my u310 touch from Staples tonight.  Within the first hour, while using it, it just shut off.  No "Windows is shutting down..." screen.  It was like it just ran out of battery (even though it was plugged in and the icon said it was plugged in and charging at 55%). After some googling and seeing similar issues with the 310 and the 410, I tried installing the latest drivers that the support staff on this forum linked.  I installed every single one relevant to my machine, ensuring I chose the correct driver for my OS (win8 64).  Still  happening. The event viewer shows: Source: Kernel Power.  Description: The system has rebooted without cleanly shutting down first.  This error coudl be caused if the system stopped responding, crashed, or lost power unexpectedly. So, I reset everything back to factory settings using the built-in restore partition.  Still broken. I'm at a loss here.  Any ideas?  If I can't figure it out soon, I'll just return it to Staples in a few days.  Thank god they have a great return policy!

A:u310 touch shuts down randomly with no warning

hi duckhunter9,
 
Welcome to the Lenovo Forums.
 
Can you try to:
1. Download and install HWMonitor and observe your CPU and GPU temps. (if you reach temps above 100C, overheating might be the cause of your issue)
 
2. Perform a clean boot and observe the PC. (this isolates 3rd party apps that might be the cause of the problem)
 
 
Let me know your findings,
neokenchi

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RELEVANCY SCORE 64.4

Not sure whats ging on with my Ideapad. I can see that the power is working but the screen remains BLACK. I think it may be the display card, but I'm not sure. Can anyone point me in the right direction to a good Lenovo Repair store close to Philadelphia? Any advise would help! Thank you!

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RELEVANCY SCORE 64.4

Can someone please direct me to where I can download the BIOS and Firmware files for my U310 Touch, model 20222?I have had a virus attack which had somehow modified the UEFI Firmware so whichever OS I tried to install I get the thing back And I tried WIN7, WIN8, WIN8.1 and LINUX MINT multiple times and everytime I get the same s***I wiped the drive with dban before every installation but to no avail, tried different settings in BIOS, tried dr.web and I am clueless to what else I can do except to try to wipe all and put BIOS and Firmware.But, on the support page for my model there is no download for those files. Current BIOS and Firmware on my computer areBIOS 65CN99WWKBC 65EC84WWIf anyone could help I WOULD GREATLY APPRECIATE IT!

A:U310 Touch BIOS and Firmware files

Read post from Saskia in this thread.https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/New-u310-u410-BIOS-65CN99WW/td-p/124295...

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RELEVANCY SCORE 64.4

Not sure whats ging on with my Ideapad. I can see that the power is working but the screen remains BLACK. I think it may be the display card, but I'm not sure. Can anyone point me in the right direction to a good Lenovo Repair store close to Philadelphia? Any advise would help! Thank you!

A:DISPLAY PROBLEM Ideapad U310 Touch

Hi DILEMMA123,
 
Welcome to Lenovo Community!
 
As I understand that you are facing issues with your Ideapad U310 touch display, however when you power on the unit there is power but  no display and the screen remains black.
 
Here are the troubleshooting steps that you may try
Please do try these troubleshooting steps that may help. - Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again. - If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not. - Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly. - If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.  - But if there's still no display on the external monitor that means the problem lies in the motherboard.
In addition, here are further service centers that you can also check
I hope the above information helps.
 
Please feel free to post in Lenovo Community Forums if you have any further queries!... Read more

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RELEVANCY SCORE 63.6

I want to replace my 3-year old Lenovo U310 laptop.  Any suggestions?  I'm not lacking in performance or functionality.  I just have a screen issue. 

A:Suggestions for replacement of my U310 Touch Ideapad (Ultrabook)

Hi TC22 , 
 
Welcome to the Community Forums. 
 
You can consider LCD panel replacement first since performance and functions are ok. 
This can be considered specially if connecting to an external monitor shows normal.
 
Using the part number to search for parts from the parts looks up page for pricing and availability.
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 63.6

Hello you all,So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available. 

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RELEVANCY SCORE 63.6

Hello, I recently installed a new SSD in my U310 laptop and put Windows 10 on it. Everything was working fine until I ran the Bios update found on Lenovo's website located here. After the update installed without any error messages, the machine rebooted and I was left looking at the boot menu. I selected the ssd and the screen went blank for 15 seconds or so and then the boot menu appeared again. I've restarted the machine several times, tried booting from usb, and even tried putting the old hard drive back in but I just keep getting the blank screen and then back to the boot menu. Nothings working. When the computer first starts it doesn't show a lenovo logo or any text. Because of this it seems that I'm unable to get into the bios too. What do I do here? The laptop is basically bricked it seems.











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A:Ideapad U310 Touch Won't Boot After Bios Update

I managed to resolve the issue by following the resolution posted here for anyone that's experiencing something similar. The bios update seems to be buggy.

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RELEVANCY SCORE 63.6

Hello, I recently installed a new SSD in my U310 laptop and put Windows 10 on it. Everything was working fine until I ran the Bios update found on Lenovo's website located here. After the update installed without any error messages, the machine rebooted and I was left looking at the boot menu. I selected the ssd and the screen went blank for 15 seconds or so and then the boot menu appeared again. I've restarted the machine several times, tried booting from usb, and even tried putting the old hard drive back in but I just keep getting the blank screen and then back to the boot menu. Nothings working. When the computer first starts it doesn't show a lenovo logo or any text. Because of this it seems that I'm unable to get into the bios too. What do I do here? The laptop is basically bricked it seems.

A:Ideapad U310 Touch Won't Boot After Bios Update

I managed to resolve the issue by following the resolution posted here for anyone that's experiencing something similar. The bios update seems to be buggy.

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RELEVANCY SCORE 62.4

Dear All, Hope all of you are very good! My name is Eduardo and I'm from Brazil. I have a ultrabook U310 touch from Lenovo, s/n QB06816995, and I am in a terrible problem! The screen of this ultrabook is broken and I'm using an external VGA monitor at this moment. I have connected the external VGA monitor in the HDMI port of the ultrabook using a HDMI/VGA cable. Using an external monitor I'm not able to see the BIOS or boot screens when I turn on the ultrabook. The first screen that I have seen is the Windows logon (maybe because in that moment, the operating system has sent a signal to an external monitor and in the boot this situation doesn't happen). The problem is: I want and I have to install a new operating system in this ultrabook once I can't enter into the original SO anymore, and for doing that, I have to access the BIOS and change the priority of booting in order to use a windows bootable pendrive or DVD. I have already tried to do the following steps: 1) to use the keys to change from the main screen to an external monitor; 2) disconnect the battery for 15 seconds and drain the energy in order to do the first step again; 3) remove the HDD and connect it in another computer to format it using a wintohdd software and assemble it again in the ultrabook; 4) to do the third step without using the wintohdd software; 5) look at the youtube and try to find some videos where I could watch someone doing something i... Read more

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RELEVANCY SCORE 61.6

Hello, Thank you for your time, my issue started with a broken screen, I asked for a replacement through mail, when I installed the new screen it seemed to work fine. At a certain time of turning off the computer and starting it, the resolution is off by 86 pixels horizontal, the original resolution is 1366x768 (16:9), and now shows 1280x800 or multiples (w=1280,h=*). At first I thought it was an issue with drivers with Windows 10 the forums entries I found seem to indicate this, tried all of them. I also tried the custom screen resolution tool from Intel, it adds the resolution inside the tool, but it does not list the new resolution in the "graphics properties" section. With no luck at solving the problem I tried to boot a GNU/Linux Live version from a FlashDrive, with GNU/Linux showing the same resolution limitation. I've noticed that going to the BIOS is showing the same screen usage. After this, my old screen still works it just the crystal that got cracked, I reinstalled and noticed that has the same screen size problem, so is not the new screen it seems. This is the point till I've gotten, don't know much about UEFI maybe it saves screen resolution information at a place I can't reach, and is not adapting itself correctly imposing it screen scan to the OS that start to work after UEFI. The only thing that comes to mind. Your help is appreciated,Thank you.

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RELEVANCY SCORE 56

so my trackpad stopped working on my u310. it says the device is not disabled and is working properly in properties. What happened?

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RELEVANCY SCORE 54.8

Just wonder if any one you encountered the same issue? I am using Win10. Only 5 and 6 are working, the rest of the numbers failed. I have read a post regarding the same issue - https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/ideapad-U310-keyboard-problem-numericwi... I have already tried with external keyboards and it works perfectly. I suspect it would be the software or the driver.  If you know the solutions, please share. 

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RELEVANCY SCORE 51.6

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 51.6

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

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RELEVANCY SCORE 51.6

I have a friends laptop that the synaptic touchpad gets extremely hot and PC doesn't reconize it. Vista 32 home basic, have downloaded drivers and to no avail. doesn't even recognize a mouse plugged into a USB.
 

A:Dell Inspiron 1525 hot to touch not working synaptic touch

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RELEVANCY SCORE 50.8

Not only are "pen and touch" no longer in my control panel, HID-compliant touch screen is not in my device manager.  Needless to say, my touch screen is non-responsive.
I have a Compaq Elite 8300.
I had problems before but everything was working 24 hours ago and I didn't make any changes since then. 

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RELEVANCY SCORE 50.8

Hi there, sorry to be a bother.Like the title says, my touch screen stopped working. I went on to my computer one afternoon and found my mouse stuck in the top left corner, fidgeting. This was what I was expiriencing. (My touch-screen still worked fine at the time, but I still couldn't do anything or control the mouse, but I could tell that it was still working and it still responded.) After a bit of time and a few restarts later, it went back to normal, but my touch-screen then stopped working. I'm used to the touch-screen working incorrectly occasionally, and much like the mouse thing, a restart or two helps.It has now been three days and my touchs-creen still does not work. I've tried many of the solutions found in these forums, but to no avail. I am running Windows 10 and have had this computer for 2+ years.  Thanks.

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RELEVANCY SCORE 50.8

The touchscreen stopped working suddenly on my Envy TouchSmart Sleekbook 4-1115dx. At first i though it was like a normal failure and that will get fixed by turning the pc off or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started but all drivers and everything is up to date. I have checked for the HID-compliant Touch Screen driver and had to  show hidden divices in order to find it. I cannot enable it and when i check in the properties the following message displays: "Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer." I have no idea on how to connect or how it got disconnected. I come from a similar thread but did not solve my problem. I have been researching this for hours and have not found and answer. Help please! 

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RELEVANCY SCORE 50.8

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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RELEVANCY SCORE 50.8

My X220 tablet comes with pen and limited touch support with 2 touch points. I have no issues on windows 7 but on windows 8.1 it has changed to be working with only 1 touch point since some time that I don't remember exactly when. So that I can work with one finger only and 2-finger functions such as pinch to zoom are unavailable. My drivers are all uptodate. I think I should completely uninstall the related driver before reinstalling but don't know how to procede and couldn't find the solution. I tried uninstalling all HIDs through Device manager and one-by-one, specifically wacom device. when I uninstall it, I lose touch option completely. but reinstalling through Device Manager sounds like recovering exactly the previous faulty condition. Maybe there is a conflict with windows 8.1 like Microsoft Input Configuration Device which might be unlikely.  So is there any other way to have full wipe and clean reinstall of those touch screen drivers? I appreciate it if you put links to the drivers for me, if they are not available on Lenovo Support. Tell me if you had the same touch issue in Windows 8.1  and how you solved it. Thanks 

























Device manager.JPG ?72 KB

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RELEVANCY SCORE 50

I just did a fresh install of Windows 10 on this HP Stream notebook.  Now the touch pad quit working.  And when I go into Device Manager to try and fix it and update the driver for the touch pad, there is not even that option.  Touch pad does not exist in the section for mouse and pointing devices.  Only the generic mouse I am using now appears. How can I fix this?Thank you!

A:Touch pad quit working. Touch pad does not show up in the l...

Yes, you have to install the Intel chipset drivers from hp.com for the touchpad to work after a fresh install on the Stream notebooks. Run the driver execuatable files, don't try to update it from Device Manager.

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RELEVANCY SCORE 48

I just buy Dell Latitude Rugged 7202 and touch is not working in either laptop mode or tablet mode, under Setting and PC info getting  "No Pen or touch input is available for this display" 

OS: WINDOWS 10

Please Help Me

A:Dell Latitude Rugged 7202 touch not working - "No Pen or touch input is available for this display"

Hi ttthai2902,
Thank you for writing to Dell Community Forum.
Please check the link for the troubleshooting steps that you can try:
http://dell.to/2olytdD
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 48

I bought a Lenovo G50-80 Touch Laptop, but for some reason the touchscreen is disabled and it also says that it doesn't have touchscreen on it.

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RELEVANCY SCORE 48

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1
Processor Count: 4
RAM: 3534 Mb
Graphics Card: AMD Radeon HD 8400, 512 Mb
Hard Drives: C: 453 GB (151 GB Free);
Motherboard: TOSHIBA, Portable PC
Antivirus: Windows Defender, Disabled

First of all I was running Windows 8 everything was fine. Upgraded to Windows 8.1 everything was good at first. Months after doing so my touch screen started acting up. It would only work when I position the screen a certain way. So I stopped messing with it because I thought it was a wiring problem inside the computer. I would fix it later, And then sadly I upgraded to Windows 10. I noticed shortly after there was no touch screen options at all. It says there is no Pen and Touch. Today it was listed in the control panel so I started messing with it. Drivers were there all up to date. They said the Device did not migrate. It was 2 or 3 drivers listed for the touch screen and they all said the same thing. After a restart they were no longer in the device manager and no options in the control panel anymore. Please help me figure this out... Thank you.
 

A:Touch screen/Pen and Touch not working

What's the model name and complete model number of that Toshiba?
(2 sets of characters separated by a dash comprise the complete model number)

If that Toshiba wasn't tested for and doesn't provide driver support for Windows 10, you can expect some of its devices not to work properly or not work at all.
That tends to be more of a problem with laptops than it does with desktops.

-------------------------------------------------------------
 

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RELEVANCY SCORE 45.6

I am experiencing the exact same issue on the same machine after forceably being upgraded to Windows 10.  Did you get a solution?

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RELEVANCY SCORE 45.6

I am not sure exactly at what point it happened but I recently found that the touch screen on my Elite X2 1011 was not working. The pen still functions normally. When checking the pen and touch settings I can only configure the pen settings and only "Pen support" is listed in view pen and touch settings. The touch screen used to work in both the original Windows 8.1 and then also after upgrading to Windows 10. There have been no error messages and the event logs do not seem to indicate any problems; it is as though the machine has just forgotten it is a touch screen. I have tried reinstalling drivers, reinstalling both Windows 10, and going back to Windows 8.1 to no avail. I really loved this little device but ease of use is cut rather drastically without the touch functionality. Has anyone else had a problem like this and have a solution? Any help at all is greatly appreciated.

A:Elite X2 1011 Touch screen not working/pen working fine

I guess it is safe to assume that this forum is not monitored at all by HP staff? Has no one seen this problem on their own devices?

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RELEVANCY SCORE 42

A few days ago my mouse cursor disappeared randomly. I restarted the computer and it worked fine-- until the next day. Now restarting doesn't affect it and the touchpad it completely unsable. I've been searching for a while to figure out what's wrong, tried safemode but the mouse doesn't work there either. So far I have only come up with an error code. In mouse properties it says "This device cannot start (code 10)"(and in properties that's expanded a little bit in device status to say " This device cannot start. (Code 10){Device Timeout}The specified I/O operation on %hs was not completed before the time-out period expired.") I looked to see if I could do an update on this driver but my computer says I already have the best device installed yada yada and I'm not tech savy enough to know how to do it manually and afraid to try much in fear I'll mess something up or download the wrong thing and end up with a virus.. which has happened before. Was actually thinking about just restoring the computer and see if that helps (I have a lot of important word files that are backed up in dropbox anyway. Apart from that and the hassel of reinstalling word, that's a pretty easy step for me). But 1) I don't actually know that will work and 2) there might be an easier solution??  Thanks

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RELEVANCY SCORE 42

hi,
something really weird just happened i was working in my computer normally and went out for a moment and when i came back my touch pad was not responding, so irestarted the computer and it still didn't respond. I checked to see if the device was damaged or something and it said everything was fine, but it still doesn't work. can someone can someone help me?
ps: after the problem appeared i plugged an usb mouse and that worked fine but the mouse pad still didn't work.

Alberto.
 

A:Touch pad not working

Look in the device manager (windows+pause/break) and see if the mouse and other pointing devices have any abnormalities. You can try updating the driver for the touchpad (or delete it and let windows reinstall it)..
 

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RELEVANCY SCORE 42

Hello!
For a long time my touch pad has not been working and I have been forced to use a USB mouse at all times. I used to be able to press the right spot on the touch pad to put out the amber light but there are no longer any lights at all. I am clueless about a remedy. Can anyone there diagnose it or suggest a possible solution? I would very much appreciate it. I am uncomfortable with the feeling that my computer is deteriorating bit by bit.
Thanks,
Peter

I followed the suggestion made for someone else with a similar problem. I removed the synaptic driver from programs and features and then rebooted my computer, but the touch pad is still not working.

A:Touch pad not working

Go to hp website here:

Software & driver downloads HP Pavilion g6-1b50us Notebook PC | HP? Support

Download your touchpad drivers there once more, and install them. Then restart. After windows boots up for a little bit, touch the part to activate the touchpad. See if that helps.

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RELEVANCY SCORE 42

Hi, I am currently using this model :  Product name:HP Pavilion NotebookProduct number3D32PA#UUF ... and the notepad is not working out of sudden. The mouse/cursor does not move anymore. It is only 7 months old and I have no idea why. PLEASE HELP!  thanks so much. 

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RELEVANCY SCORE 42

I have a HP 340 G2 Notebook PC.  When I opened it yesterday,  the touchpad did not work.  It does nothing and not even the buttons on it work.  I tried doing a system restore but it did not do anything.    I'm lost. Please help. 

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RELEVANCY SCORE 42

I have had a new OS put onto my notebook. The OS is Windows XP and the notepad is a Packard Bell BV Pegasus. Next to the power button is a wifi button that should automatically give me a wireless connection to the router. Since the new OS went on the key is useless. I'm a dummy with computers and I don't know where to begin to look. Any help would be appreciated.
 

A:One-touch wi-fi key not working!

how was the OS put on ?

whats the make and model of the machine - you will have to goto the website and get the driver
I assume the wireless does not work and its not just the switch ?

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{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
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RELEVANCY SCORE 42

I was using my laptop in the tablet mode and when changing it back to laptop mode the touch mouse pad has stopped working. There is no error messages showing and I have factory resetted my computer settings and it has not fixed the problem. My laptop is out of warenty but I don't know whether there is any support I could still receieve to help me resolve this issue? 

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RELEVANCY SCORE 42

Had a problem with ,the touch screen not working. Got that fixed but now the touch screen works but the pen does not. Does anyone know how to fix this. Thanks looney22

A:touch pen not working

Originally Posted by looney22


Had a problem with ,the touch screen not working. Got that fixed but now the touch screen works but the pen does not. Does anyone know how to fix this. Thanks looney22



What computer or tablet is it.?

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