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Facebook Messenger video call issues (Moved from Windows 7 forum)

Q: Facebook Messenger video call issues (Moved from Windows 7 forum)

i use an 8 year old Toshiba Sattalite laptop.cant vid chat to my bro overseas..
my other laptop has no facebook messenger issues.can i use a usb stick to download f.b onto and get it to work if its plugged into my Toshiba? so i can vid chat??
cheers DAVE

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Preferred Solution: Facebook Messenger video call issues (Moved from Windows 7 forum)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


i use an 8 year old Toshiba Sattalite laptop.cant vid chat to my bro overseas..
my other laptop has no facebook messenger issues.can i use a usb stick to download f.b onto and get it to work if its plugged into my Toshiba? so i can vid chat??
cheers DAVE

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Whenever I press the video call button, a notification appears which says "Turn On Camera. In your device settings make sure Messenger is allowed to use your camera." and has only two options "Cancel" and "Open Settings".
I went to Camera Privacy Settings and Messenger was already allowed by default to use it, but still whenever I press the video call button I get the same notification.
The webcam works fine on the facebook site.

A:Installed Facebook Messenger on my laptop, can't video call.

25 min and not a single view? Am I invisible? It's the 3rd place I ask about this and get ignored. Just tell me if it can be solved or not...

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I have just had a phone call from a guy who says he is from PC World. He tells me that someone is trying to hack into my system and I need to buy a new Windows security package. Can anyone show any light on this please?

A:have I had a bogus call (Moved From Windows 8 Forum)

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anyone else having problems with facebook calling on win8.1 RTM?
sometimes i get " The software that powers video calling is temporarily unavailable. Please try again later."
other times i get " It looks like a program on your computer may have blocked your video calling software"
reinstalled the plugin several times but i still get the same errors. seems to be blocked by something inside Win 8.1

A:facebook video call problem with Windows 8.1 x64 RTM

I can't even get it to install.

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hi there I have a powerline adapter witch works with my laptop fine but when I put it into my desktop it will not connect at all nothing changes it?s asif I?ve not put it in at all. Thanks

A:Ethernet issues (Moved from Windows 8 forum)

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so I got browser issues with Firefox and Chrome on Windows 7.

1/. Firefox, takes about 40 seconds to load, I have cleanly reinstalled it several times and removed all add-ons/extensions except adblockplus. The slow upload is very frustrating and it baffles me why it takes so long. Any advice on what could be seriously slowing it down would be great.

2/. Chrome, loads up fast, but cannot seem to install adblockplus, keeps saying "network error" on chrome even when logged in to gmail. Also if i click anywhere in a field/cell on an open page I get an annoying advertising pop-up. Also, these two extensions "jointheshop" and "rocketsaler" keep installing themselves even after removal.

I have run avg 2015 scan (free edition), also spybot and advanced system care 7, but no virus/bugs etc comes up. Also, my system has 4gb ram and a duo core 3ghz processer, so fast enough to handle apps.

Please advise, thanks for help.


A:Browser issues (Moved from Windows 7 forum)

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Last night, I came home to find that one of my screens on my PC was grey with loads of white lines through it. I had to force it shut down, and I saw the error "Video Card Error". I have the new AMD Crimson Driver which I've heard can be buggy.

It has done this kind of thing when it over heats but the PC was idle with the screens off so I wouldn't think it got that hot.

Another thing to note was that I swapped from a Pentium G3258 to an i5 4690k, which seemed fine until I got this thing... What do you guys think was the issue?



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Hello everyone!!
I just bought a new laptop with windows 8 on and I m a bit lost but trying to find my way around it...lol
I installed the yahoo messenger for windows 8 and I noticed that everytime I open a chat window with my contacts, the video call and call button are disabled and it says something like the other person doesn t have the right settings to make a video call???
I m pretty confused, I hope I can still do video calls on yahoo.
I also got skype but yahoo for windows 8 seems a bit more similar to the messenger for windows 7...
Anyways, any help will be appreciated, thank u guys!!

A:Can I make a video call on Yahoo messenger for windows 8?

The desktop version of Yahoo Messenger still works.

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Hi, I have been doing video calls with no problems until today. Instead of a picture of the person I'm talking to I have a picture of a webcam with a red cross through it. They can see me and hear me and I can hear them. My OS is XP Professional, Service Pack 3, 32 bit. Is this a problem from their side or mine? Thanks for your help.

A:Windows Live Messenger video call problem

i'm having the same issue, but from the other side of the coin. I'm calling someone and I can see and hear them fine, but they can't see me. I'm running win 7. I suspect it has something to do with the latest update for live messenger.

Come on Microsoft knock this crap off. My family and I will be moving to a different im provider, maybe google if they don't get their act together.

If anyone knows of a solution, i'd also be interested.

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So I got a new Lenono G50-70 for Christmas, pretty basic laptop and I thought it would be simple to use, and it is bar connecting to the wifi

Every time I restart my laptop I have the issue of not being able to connect to the Internet, there's a lot of electronics around the house using wifi and none of these are affected so it must be the laptop surely? At the moment I have to go downstairs and reset the router every time I want to use my laptop, is there any way I can just bypass that step like a normal laptop does?


A:Windows 8 connectivity issues (Moved from Windows 8 forum)

8 or 8.1
and have to been to Lenovo site and updated drivers as the ones installed will be the ones current when the laptop was assembled
wireless driver for 8.1 64 bit
Additionally check using this guide
that connect automatically is checked

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On my Lenovo Yoga 530 with Firefox (latest) the video appears upside-down during Facebook video-call / video-chat. When I check the camera image with Windows Camera app or Skype, it looks normal. What could be the problem? In Facebook or even in Firefox I can not find any options to turn the video in to the normal way. Any idea?

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hi,i try to install the plugin for video call on facebook and i allways get this error:"The installer encountered error 1622: Error opening installation log file.Verify that the specified log file location exists and that you can write to it." What can i do to make the video call work?Please help how do i fix this?

A:plugin for video call on facebook

Hi and welcome to TSF have you checked the basics Video calling: Basics - Facebook Help Center | Facebook
also see this How to set up video calling on Facebook - Tech News - IBNLive
re hardware and software having issues
do you have skype installed and working

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I need help with my PC as it is acting up. Here is log from hijackthis (thanks for the help):

Logfile of HijackThis v1.99.1
Scan saved at 10:13:20 AM, on 2/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\IPEVO\Free-1 USB Phone\Free-1 USB Phone.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\INSTAN~1\Presari... Read more

A:AOL related issues (Moved from HJT forum)

Please subscribe to this thread to get immediate notification of replies as soon as they are posted.

Read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

* * * * * * ADDITIONAL DOWNLOADS * * * * * * * * * * * * * *

Download & install CleanUp.exe (not recommended for WinXP64)

Download and install Ewido Security SuiteWhen installing, under "Additional Options",uncheck - Install background guard

Have Ewido update itself & then exit the program.
If you are having problems with the updater, you can use this link to manually update Ewido

'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downlaoding.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

* * * * * * RESTART WINDOWS IN SAFE MODE * * * * * * * * * *

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the option to run Windows in Safe Mode.

* * * * * * PURGING TEMP FOLDERS * * * * * * * * * * * * * * *

Run Cleanup! using the followin... Read more

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I moved this from the HJT forum in an effort to get more response. Any insight into my HJT log?

I've posted HJT logs here before and received a tremendous amount of help, so here I am again...

My laptop (hp dv2000, Windows Vista) has been acting very strange. Whether I click the power button or select "shut down", my computer will essentially restart each time. I'm trying to figure this out from all angles, so I am submitting my log for review.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:31:03 AM, on 10/11/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16546)
Boot mode: Normal

Running processes:
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Cambo\Program Files\BitTorrent_DNA\dna.exe
C:\Program Files\Apoint2K\Ap... Read more

A:HJT Log, computer issues. Moved from another forum

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let people other side hear me in facebook video/voice call. Thanks

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everytimes i try to make a facebook video call they said to connect my cmera but i  used to do it before but the cmera in the laptop wrk perfectly.can you tell me what happen and what can i do plz?

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Hi All!

So I?ll take it from the top?.

I installed a program and got a virus on my computer which in front of my eyes was going through the Command Prompt and adding something so I quickly turned off my computer in hope that this would stop it from infecting my computer more than what it already did.

After I turned it back on I went straight into safe mode to start removing any viruses, ransomware, worms, trojan horses, rootkits, keyloggers, dialers, spyware, adware, malicious BHOs, rogue security software and other malicious programs through the MalwareTips website I always use to remove adware.

I removed a lot of the virus with these multiple scans however some things I noticed were not fixed.

First thing I realised was that I was unable to open some programs which after some research was due to a Hidden Built-In Administrator being on. I don?t remember what I did to fix this however I?m now able to access programs.

Ever since the virus, removing the virus and changing administrator settings I have since run into these issues:

1. Programs on computer keep flickering and ?not responding?, programs sometimes freeze and stop working. Main programs I have been using are: google chrome, File Explorer, Microsoft applications (word, excel, outlook 2013)

2. Sound on computer not working or showing as item on task bar. Will only work when I play a video on the internet, will not work with anything else. ** See image of task bar settings below

3. Battery percenta... Read more

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I want to cut some parts of several 720p videos into into one video.which video editing application should I use which is reliable and easy?

A:video edit [moved to Design/Multimedia forum]

Paid programs are the best and easiest to use, Like Sony Vegas, Nero Vision etc. But for free Microsoft Movie Maker works: Movie Maker - Microsoft Windows

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Hello Tech Support Guy Forum,

I have been using MSN Messenger for years and enjoyed this IM program, but have been having problems using the Video Call option when trying to talk and see my contacts.
Whenever I select the Video Call action, the whole MSN Messenger freeze up and I will have to use the Task Manager to close it down.
If I choose the webcam invitation and the regular audio call, using each invitation by themselves and respectively, they work just fine.

I tried to go to Microsoft's support site, but seriously, it's a jungle. None of the FAQs were helpful to me.
My webcam seems to work just fine, but just not that function of MSN Messenger 2009.
Hope you guys can help me out (my system information is on my profile).

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Skype / Messenger Live video call voice quality (fixed)

Hi All,

I am having a few problems with webcam calls with my folks.

I have installed the latest versions of Skype and Windows Live Messenger on both machines but when using either one for webcam video calls their audio and video coming to me is absolutely fine and so is my video to them however my audio to them is delayed, juddery, and robotic/gravelly (as if i have a sore throat). It is the same in both programs.

Zone Alarm on both machines is configured to allow these programs to run as they wish but still the problem persists.

We both have broadband at speeds usually no lower than 3mb.

Any help apreciated.

A:Skype / Messenger Live video call voice quality

skype is heavily dependant on bandwidth. I use it here in Iraq and with phone calls can be garbled if bandwidth is insufficient. However, it would seem in your case, the problem may be firewall related. I would ensure that all your ports are open for skype. I don't recommend zonealarm as it interferes with many programs.

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I have a new system which runs windows 7. When using live messenger the audio works fine both ways but the video only works on the incoming side the outgoing screen is grey.
The web cam was taken from my old XP system and it still works fine on this. It is a Creative Labs IM pro web cam.
Can any one offer any suggestions

A:Windows live messenger video issues

Welcome to SevenForums tilly49

Did you download and install the proper drivers for this cam?

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Hi. First let me say that I do have working internet access. I use Firefox and works fine. My kid plays games and I play my Xbox 360 live at the same time. I currently do not have any virus softare running outside of the default XP firewall and updated Windows Defender program...with that said...

I cant connect using my Internet Explorer. When I open it it just times out and I get that blank "check you connection, check your address" message page. And this happened before i installed the newsest version of IE.

Also, I cant now connect with my Windows Messenger service, it trys to login then I get an connection error message there to, something like "check name, account" I think there was also something about a proxy server? Dont recal.

And, when I use firefox and go to www.gamespot.com...when I click on the videos to watch, i see in the WMP applicatin that its shows connecting...then buffering...then nothing...just goes blank and does not play...never used to do this before.

So please help...What is going on here? Why is this impacting only my WIndows internet type applications. I can play videos in other sites, just not gamespot.com... I cant launch my browser and connect, i cant launch the messanger since now i upgraded to the new one, and that one is integrated I think with IE...so there both dead.

Any help would be greatly appreciated...

A:Solved: Windows IE, Windows Messenger, Video playback issues...

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I have just purchased a second hand gaming desktop computer, after i got it home and looked i could not find how to connect it via WI-FI so i has resorted to Ethernet cable. i rang the person i bought it off and they assure me it has wireless but in resseting it they may have deleted the wireless driver ?


Please help

A:Please help me! (Moved from Windows 7 forum)

howdy and welcome. As we have zero idea what you are looking at, can you give us the make/model of the rig please?

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How do I stop Edge from running in the background. I've looked in settings/apps and don't see edge listed but I've turned off all apps. That said, every time I stop Edge manually it always seems to start up again with out my consent and there 7 instances of it running.

I don't like Edge, I don't want Edge............How can I just disable that piece of crap?

A:Edge (Moved from Windows 10 forum)


After performing the above instruction, a reboot will be needed before Edge no longer runs in the background.

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This may be the wrong place to ask this. I apologize before hand. Does anyone know anything about WinPatrol? It was suggested to me to use by a Microsoft Tech and I downloaded it, but I'm not sure when I bootup computer and sign in, there is a drop down menu. Im not sure I understand it. Can someone advise? Thanks.

A:WinPatrol? (Moved from the Windows 8 forum)

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Hi. I keep getting these mini adverts popping up from a site called www19.tuneloud.xyz and I can't seem to get rid of them even though I went into browser add-ons and put the website addressed in as blocked. Any help appreciated, thanks

A:Help Needed about Add-Ons (Moved from Windows 8 forum)


I suggest you post in the Virus/Malware Removal forum: https://forums.techguy.org/forums/virus-other-malware-removal.54/

Make sure to provide the requested logs and information in your reply.

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Hello All - I have an email address but no email program, what would you suggest I use?

Regards Silversurf

A:How to set up an email (Moved from Windows 10 forum)

So, what's the basis of the email address? Is it from your ISP or some web-based service, e.g. Gmail, Outlook, Yahoo, etc?

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I have a word document that needs page numbers. 2 pages are landscape and the rest pirtrait and the page numbering stuffs up as soon as it hits these landscape pages making them start from 0 again. Any help appreciated I need this sorted asap. Thanks

A:Help with Word (Moved from Windows 10 forum)

Hi, and welcome to TSG.

Am I safe to assume that you are using section breaks to switch between page orientations and also putting page numbers in a header and/or footer? If so, you need to change the formatting of the page numbers in the sections to continue from the previous section, rather than start over. The exact method of doing so will depend upon the exact version of MS-Word you are using. It might involve right-clicking on the page number and selecting the correct format option.

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When you add a google account and save it if you have more then one account Example gmail account [email protected] [email protected] [email protected] and others accounts can you put em alphabetical order in the box ?

A:Gmail ? (Moved from Windows 10 forum)

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I am not sure if this is were i should post this
i am looking to buy a new antivirus program it will be for windows 7 and i like to be able to put it on my 4 systems
any advise in what you fellow would recommend

A:Question (moved from Windows 7 forum)

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I was running backup4all but it was idle when I left my pc for an hour or so. When I came back the following was on my screen
"vscsrv2008x64.exe has stopped working.
A problem caused the program to stop working correctly. Windows will close the program & notify you if a solution is available."
I did a search for it on google & it seems to be related to backup programs but i cant determine if it is serious.
Any help appreciated.

A:What is vscsrv2008x64.exe (moved from Windows 8 forum)

The file is related to the back up program you mentioned. The program is not free. Did you purchase it or download the free trial? If the latter then it's possible the trial has expired and you have to decide if you want to purchase it or uninstall it.

If you purchased it, perhaps some security software is interfering.

Have you ever run it successfully?

What security software are you running?

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So I downloaded a VPN called TunnelBear . I am unaware of what it did to my laptop but now ..

Certain websites I can?t access such as Discord which I use daily. I prioritize private server mmorpg gaming constantly .

I?ve tried many solutions resetting Protocol 4 in adapters settings to / followed by no fix.. so confused . I?ve followed many guides an I?m stuck . Could someone assist me ? I am willing to offer payment for any soul to fix my daily user ?laptop?


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While trying type in google search this pops up in search box sunbeam mixer bread attachments can not get rid -i clear out start type again same thing -i had to go to yahoo to do a search--crazy i have 2 laptops same problem and message--almost makes me think Google been hacked--any ideas

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I have some tv shows and movies that I have purchased from the iTunes Store. But can not get them to play I just get a black blank screen. can anyone please tell me how to fix this ? Thank you

A:iTunes help (Moved from Windows 10 forum)

In order to watch tv shows & movies from itunes on your computer you must have quicktime installed. If you don't have it you can download it from here. http://www.apple.com/quicktime/download/
If you don't have the newest version of quicktime i suggest you upgrade to the newest version then try watching one of your shows again.

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I'm in Engineering and have created an excel spreadsheet that shows information of someone that will be checking out an AutoCAD/Manual Drawing. There are two columns P6-"Date CHECKED-OUT" and Q6-"Drawing Due Date"; the P6 column I tried creating a formula that shows today's date [=IF(B6<>"",TODAY(),""]. However this formula isn't doing what I'd like. If information was saved for yesterday I'd like that date to stay the same rather than update each day. The formula is doing it's function properly, but I need to find a formula that will keep the P6 column on the specific date it was entered and not change the next day. The Q6 column is doing it's function and just providing a date 30 days from P6; that one was pretty simple. But I'm coming across issues with P6 and would love some assistance as the end users are using the copy & paste function to enter data and the P6 column is automatically entered with a date. That date should stay the same from when the end user used the copy & paste function.

A:Excel HELP (Moved from the Windows 7 forum)

Business Applications
Use this forum for Word, Excel, Access, PowerPoint, WordPerfect, and similar programs.

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I loaded Office 2007 on my daughters NEW Dell laptop. Word, sometimes, has a problem. It locks up for not particular reason and never at the same place. Is there a configuration problem or it it not compatible to Win 8?

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Hello. I have 2 SSD drives in RAID 0 currently set for my primary boot drive and would like to undo this to make them 2 separate drives again. The SSD drive is currently being run by some software SSD controller and not a hard one.

I would like to make 1 full system image of the drives to use on a new one. If I have the system image, would I need to reinstall Windows first to the new drive or just use the image to install it all back again?

Let me know if you need to know anything else! Thank you for more information.

I also have a program called Acronis True Backup 2.0 I believe it is called if that is better than using Windows default backup features?

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I see references by helpers to run this program and would like to know if it is something I should have on my desktop should it be run as part of computer maintenance and if so, how often. Thank you.

A:TFC by Old timer (Moved from Windows 8 forum)

It is a temp file cleaner. You can use it OR use something like Ccleaner [which is what I use]
As for how often to run, that depends on how much you use the system AND how much time you spend online. Once a week should be fine however if you are online a LOT, run it more often.

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I have a home built I7-920 with Gigabyte ex-58-ud3r motherboard. I have a built in card reader. Lately when I put in an SD card it tells me it will run faster on USB 2. It is supposed to be USB 2. How can I determine why it is doing this?

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I'm trying to create a VPN, but I'm having a lot of trouble.
I'll tell you what I've done so far.

First, I went to Network Connections, File, Incoming New Connection, Selected my account, "Through Internet", and Allow Access.

Then I went to my reuter's (Thomson TG784n) webpage, Games and Application Sharing, Assign and assigned the PTPP server to my PC (I used the IPv4 IP), ticked the log box and clicked Add.

Then I went back to my computer, to Network and Sharing Center and Configure New Connection or Network (or something like that, my PC is not in English). Then I selected Connect to local workplace, then Through Internet or VPN or something like that (it's the 1st option), then I put my PC's IPv4, the same one I assigned the PPTP server to.
Then I went to the connections and connected to the VPN using my account Username and Password.

Then the problems started.
First, after connecting, the Ethernet connection would become "Limited" and the connection would fail. After some investigation, I went to the VPN's properties, IPv4, Advanced and unchecked "Use preset gateway on remote connection'' and did the same for IPv6. Then I could connect to the VPN. I'm not sure if it worked or not, but my Internet became slower.

I'm not sure if it worked because when I tried to connect my android phone to the VPN, it didn't. On my phone, I went to "Add new VPN", then I put a r... Read more

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I was working on something very important on WordPad and saved it often. I saved it as the document like normal and shut down my computer. When I went back on, only part of the document was there. Part of it was wiped, or something like that. This is the second time it has happened. I'm not sure if it's wordpad or my computer. When I look back, the size is still 87 KB as it was before. Is there any way I can recover the missing parts?

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Dear all,

I can not access my email account from windows live mail. Pls help me acesss urgently.
This is the error we are getting :

Unable to send or receive messages for the Hotmail (graphic.paper) account. Sorry, we were unable to sign you in to Windows Live ID at this time. Please try again later.

Server Error: 0x80048820
Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x80048820

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Hi everybody :
I'm going through my options of adding a second hard drive. I have a Gigabyte GA-Z77-DS3H Motherboard. Windows 7 Professional-32 bit. My "main" drive is a WD5003ABYX 500Gb Western Digital HD.
I'm thinking about the option of an SSD. I noticed, on my MB, there is a connector for a SSD drive. It's labeled "mSATA". I did a little research on this. Is it still possible to buy an mSATA drive ? I did some checking, and some of the prices on "regular" SSDs aren't that bad....some around $89. I'd post a pic of this connector, but between the size of the photo file, and being able to attach photos in this forum (I don't think it's possible). I know this much, with a "regular" SSD, I'd probably have to get an adapter, so I could use one of the bays in my tower. Even, if it's NOT possible to be able to find an mSATA, it's not the end of the world.

A:SSD Drives (Moved from the Windows 7 forum)

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I don't know if it's from Windows or not.
It covers the taskbar. The only option is to x out of it or click the link,(I haven't and won't click the link.


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Plug the charger into the wall and into the laptop, I get the light to indicate it's charging. However, when I go to power on, I get nothing. Not even the Acer logo or the blue light by the power button or on the side. What's causing this? How can it be fix?

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