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Blue screened and wouldn't restart

Q: Blue screened and wouldn't restart

Yesterday my machine blue screened and would not boot back up.  I ended up having to remove the harddrive and doing a chkdsk /f /r.  It does boot up, but very slow.  I ran malwarebyte and it found Trojan.Agent.Gen.  It only aloud me to quarantine.  I want to make sure There isn't anything else causing damage.
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16555  BrowserJavaVersion: 10.51.2
Run by Dawn at 11:14:17 on 2014-07-09
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.16366.10597 [GMT -6:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Symantec Endpoint Protection *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\715\g2ax_service.exe
c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
c:\Program Files (x86)\Microsoft SQL Server\MSSQL10.XACTWARE\MSSQL\Binn\sqlservr.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\715\g2ax_comm_customer.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\715\g2ax_system_customer.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Bin\ccSvcHst.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Bin64\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\atieclxx.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\715\g2ax_user_customer.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Bin\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Users\dawn.DBR\AppData\Local\Citrix\GoToAssist Remote Support Expert\715\g2ax_start.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Cyberlink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
C:\Users\dawn.DBR\AppData\Local\Citrix\GoToAssist Remote Support Expert\715\g2ax_comm_expert.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Windows\system32\wuauclt.exe
C:\Users\dawn.DBR\AppData\Local\Apps\2.0\RM66L716.YPD\MMVBJH8X.53R\dell..tion_0f612f649c4a10af_0005.0004_3ddfe37344028d2c\DellSystemDetect.exe
C:\Users\dawn.DBR\AppData\Local\Citrix\GoToAssist Remote Support Expert\715\g2ax_user_expert.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Nike\Nike+ Connect\Nike+ Connect daemon.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\dawn.DBR\AppData\Roaming\VERIZON\UA_ar\UA.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Intuit\QuickBooks 2014\qbw32.exe
C:\PROGRA~2\Intuit\QUICKB~2\QBDBMgr.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\Program Files (x86)\Intuit\QuickBooks 2014\qbmapi64.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_125_ActiveX.exe
C:\PROGRA~2\Intuit\QUICKB~2\dbextclr11.exe
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://companyweb
uDefault_Page_URL = hxxp://companyweb
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
BHO: Symantec Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Bin\IPS\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office15\URLREDIR.DLL
BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files (x86)\Microsoft Office\Office15\GROOVEEX.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [GoToAssist Remote Support Expert] "C:\Users\dawn.DBR\AppData\Local\Citrix\GoToAssist Remote Support Expert\715\g2ax_start.exe" "/Trigger RunAtLogon"
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [DellSystemDetect] C:\Users\dawn.DBR\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_125_ActiveX.exe -update activex
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r
mRun: [UpdReg] C:\Windows\UpdReg.EXE
mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
mRun: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"
mRun: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared Files\brs.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Nike+ Connect] "C:\Program Files (x86)\Nike\Nike+ Connect\Nike+ Connect daemon.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe  startup
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\dawn.DBR\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\VERIZO~1.LNK - C:\Users\dawn.DBR\AppData\Roaming\VERIZON\UA_ar\UA.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.8.150\SSScheduler.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~2.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~1.LNK - C:\Program Files (x86)\Intuit\QuickBooks 2014\QBW32.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: RunStartupScriptSync = dword:1
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~2\Office15\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
Trusted Zone: dell.com
Trusted Zone: goflex_home
DPF: {0D221D00-A6ED-477C-8A91-41F3B660A832} - hxxp://wosystem/Reserved.ReportViewerWebControl.axd?Mode=true&ReportID=45aced936c54400fab46e6faab1d2c19&ControlID=fcc2954449814434ad08339aee867731&Culture=1033&UICulture=1033&ReportStack=1&OpType=PrintCab
DPF: {5554DCB0-700B-498D-9B58-4E40E5814405} - hxxp://localhost:58058/Reserved.ReportViewerWebControl.axd?Culture=1033&CultureOverrides=True&UICulture=1033&UICultureOverrides=True&ReportStack=1&ControlID=69c964857bf540819904657d434d1b0c&Mode=true&OpType=PrintCab&Arch=X86
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
TCP: NameServer = 192.168.16.2
TCP: Interfaces\{B9649E19-6DE7-441F-BB45-5B67D99BD62C} : DHCPNameServer = 192.168.16.2
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - C:\Program Files (x86)\Intuit\QuickBooks 2014\HelpAsyncPluggableProtocol.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.153\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [RunDLLEntry_THXCfg] C:\Windows\System32\RunDLL32.exe C:\Windows\System32\THXCfg64.dll,RunDLLEntry THXCfg64
x64-Run: [RunDLLEntry_EptMon] C:\Windows\System32\RunDLL32.exe C:\Windows\System32\EptMon64.dll,RunDLLEntry EptMon64
x64-Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc64.cab
x64-DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex64-2.2.6.2.cab
x64-DPF: {60677965-AB8B-464F-9B04-4BA871A2F17F} - hxxp://wotest.iworkorders.com/Reserved.ReportViewerWebControl.axd?Culture=1033&CultureOverrides=True&UICulture=1033&UICultureOverrides=True&ReportStack=1&ControlID=37b01a54bdcb4742a96b30508eb1967d&Mode=true&OpType=PrintCab&Arch=X64
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb7 - {5A03BD9D-766D-47A6-8E87-CD90F60BE245} - <orphaned>
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office\Office15\MSOSB.DLL
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist Express Customer - C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\715\g2ax_winlogonx64.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-2-9 55856]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\SEP\0C010BB9\00A5.105\x64\SymDS64.sys [2013-5-25 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\SEP\0C010BB9\00A5.105\x64\SymEFA64.sys [2013-5-25 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Data\Definitions\BASHDefs\20140612.012\BHDrvx64.sys [2014-6-16 1530160]
R1 ccSettings_{E1A40A89-2B89-44FA-9E96-395B7D7F03AC};Symantec Endpoint Protection 12.1.3001.165.105 Settings Manager;C:\Windows\System32\drivers\SEP\0C010BB9\00A5.105\x64\ccSetx64.sys [2013-5-25 169048]
R1 IDSVia64;IDSVia64;C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Data\Definitions\IPSDefs\20140708.011\IDSviA64.sys [2014-7-9 525016]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\SEP\0C010BB9\00A5.105\x64\Ironx64.sys [2013-5-25 224416]
R1 SYMNETS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\SEP\0C010BB9\00A5.105\x64\symnets.sys [2013-5-25 433752]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-2-9 204288]
R2 GoToAssist Remote Support Customer;GoToAssist Remote Support Customer;C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\715\g2ax_service.exe [2014-6-17 610888]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-2-9 13592]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-7-9 1809720]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-7-9 860472]
R2 MSSQL$XACTWARE;SQL Server (XACTWARE);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.XACTWARE\MSSQL\Binn\sqlservr.exe [2011-9-22 43028328]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2013-12-2 1248256]
R2 SepMasterService;Symantec Endpoint Protection;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Bin\ccSvcHst.exe [2013-5-25 144368]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-2-9 231440]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-6-10 142128]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-2-9 317440]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2012-2-9 406056]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-8-14 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-7-9 122584]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-7-9 63704]
R3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2014-1-23 178760]
S2 CLKMSVC10_9EC60124;CyberLink Product - 2012/02/09 21:22:18;C:\Program Files (x86)\Cyberlink\PowerDVD9\NavFilter\kmsvc.exe [2011-8-11 248304]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-9 123856]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2014-1-22 108800]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.8.150\McCHSvc.exe [2014-4-9 235696]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2014-1-22 206080]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 SyDvCtrl;SyDvCtrl;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Bin64\SyDvCtrl64.sys [2013-5-25 34800]
S3 Te.Service;Te.Service;C:\Program Files (x86)\Windows Kits\8.0\Testing\Runtimes\TAEF\Wex.Services.exe [2012-7-25 126976]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-2-16 1255736]
S4 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2012-12-12 136784]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files (x86)\Microsoft SQL Server\100\Shared\sqladhlp.exe [2008-7-10 47128]
S4 RsFx0105;RsFx0105 Driver;C:\Windows\System32\drivers\RsFx0105.sys [2011-9-22 311144]
S4 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-2-9 1692480]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2011-9-22 431464]
S4 SQLAgent$XACTWARE;SQL Server Agent (XACTWARE);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.XACTWARE\MSSQL\Binn\SQLAGENT.EXE [2011-9-22 370024]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== File Associations ===============
.
ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2014-07-09 14:45:46 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-07-09 14:45:13 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-07-09 14:45:13 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-07-09 14:45:12 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-06-23 17:47:28 57344 ----a-r- C:\Users\dawn.DBR\AppData\Roaming\Microsoft\Installer\{69258FD1-F4EE-475A-83D1-BF68C8029592}\NewShortcut11_98798AFA4B0B41FAA9B8FF8835A64952.exe
2014-06-23 17:47:28 57344 ----a-r- C:\Users\dawn.DBR\AppData\Roaming\Microsoft\Installer\{69258FD1-F4EE-475A-83D1-BF68C8029592}\NewShortcut1_3F3768693B314C7692F69858832BE52C.exe
2014-06-23 17:47:28 53248 ----a-r- C:\Users\dawn.DBR\AppData\Roaming\Microsoft\Installer\{69258FD1-F4EE-475A-83D1-BF68C8029592}\ARPPRODUCTICON.exe
2014-06-23 17:45:23 -------- d-----w- C:\Users\dawn.DBR\AppData\Roaming\VERIZON
2014-06-17 09:20:12 169544 ----a-w- C:\Windows\System32\g2ax_credential_provider64_715.dll
2014-06-11 14:39:49 -------- d-----w- C:\Users\dawn.DBR\AppData\Local\Adobe
2014-06-11 14:15:39 -------- d-----w- C:\ProgramData\McAfee Security Scan
2014-06-11 14:15:37 -------- d-----w- C:\Program Files (x86)\McAfee Security Scan
2014-06-11 09:09:51 801280 ----a-w- C:\Windows\System32\usp10.dll
2014-06-11 09:09:51 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
2014-06-11 09:09:32 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
2014-06-11 09:09:32 288192 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2014-06-11 09:09:32 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2014-06-11 09:08:54 2048 ----a-w- C:\Windows\SysWow64\msxml6r.dll
2014-06-11 09:08:54 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll
2014-06-11 09:08:54 2048 ----a-w- C:\Windows\System32\msxml6r.dll
2014-06-11 09:08:54 2048 ----a-w- C:\Windows\System32\msxml3r.dll
2014-06-11 09:08:54 2002432 ----a-w- C:\Windows\System32\msxml6.dll
2014-06-11 09:08:54 1882112 ----a-w- C:\Windows\System32\msxml3.dll
2014-06-11 09:08:54 1389056 ----a-w- C:\Windows\SysWow64\msxml6.dll
2014-06-11 09:08:54 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll
.
==================== Find3M  ====================
.
2014-06-26 22:26:02 113224 ----a-w- C:\Users\dawn.DBR\g2ax_expert_downloadhelper_win32_x86.exe
2014-06-11 14:15:36 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-11 14:15:36 699056 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-28 18:37:06 2338816 ----a-w- C:\Windows\System32\jscript9.dll
2014-05-28 18:31:31 1392128 ----a-w- C:\Windows\System32\wininet.dll
2014-05-28 18:30:24 1494016 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-05-28 18:29:28 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-05-28 18:29:19 599040 ----a-w- C:\Windows\System32\vbscript.dll
2014-05-28 18:28:10 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-28 18:28:02 12800 ----a-w- C:\Windows\System32\mshta.exe
2014-05-28 16:39:36 1810432 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-05-28 16:32:59 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-05-28 16:32:25 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-05-28 16:30:53 421376 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-05-28 16:30:53 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-05-28 16:29:31 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-28 16:29:27 11776 ----a-w- C:\Windows\SysWow64\mshta.exe
2014-05-12 13:25:56 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-04-25 19:23:58 660120 ----a-w- C:\Windows\SysWow64\mscomct2.ocx
2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll
2014-04-12 02:19:32 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
.
============= FINISH: 11:16:19.49 ===============
 
 

RELEVANCY SCORE 200
Preferred Solution: Blue screened and wouldn't restart

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Blue screened and wouldn't restart

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Scan with aswMBRPlease download aswMBR ( 4.5MB ) to your desktop.Double click the aswMBR.exe icon, and click Run.There will be a short delay before the next dialog box comes up. Please just wait a minute or two.When asked if you'd like to "download the latest Avast! virus definitions", click Yes.Typically this is about a 100MB download so depending on your connection speed it can take a short while to download and become ready.Click the Scan button to start the scan once the update has finished downloadingOn completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.Note: There will also be a file on your desktop named MBR.dat do not delete this for now. It is an actual backup of the MBR (master boot record).

Read other 8 answers
RELEVANCY SCORE 61.6

Have an HP Pavilion dv2700 that keeps showing a blue screen with the message:

Problem event:blue screen
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional info about problem:
BCCODE: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack:1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidmp\071515-21184-01.dmp
C:\Users\dv2000\AppData\Local\Temp\WER-31465-0.sysdata.xml

What can the problem be? Please HELP!
 

A:Blue Screened

Hi, some reasons for Blue Screens
New hardware - software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
======
Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]

Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.

Use the 'Manage attachments' in the 'Go Advanced' reply window below to upload that zip file here as an attachment.
 

Read other 2 answers
RELEVANCY SCORE 61.6

Hi everyone im new to this site but i thought you could help me out?
My computer keeps going thru a loop of blue screening and then restarting really fast. i managed to get the errors down on a piece of paper and would like to know what it all means. i can even get past the Xp load screen.

Stop:0x00000024(0x001902fe, 0xf7975378, 0xf7975074, 0x86e49805)

the only thing i put into my pc earlier in the week was a new video card and its driver.
eVGA geforce 8400gs 512MB if that helps
 

A:I keep getting blue screened over and over again...

Read other 7 answers
RELEVANCY SCORE 61.6

Hi,

I'm new to this but I figured I'd give this a try. This is a repost of my earlier post I did last week. no replies .

I have an Acer Aspire 5110 laptop and recently I've been getting the bluescreen when starting the laptop. Sometimes it pops up after I login, sometimes on the password screen. The bluescreen usually has HSFHWAZL.SYS (i think). After this, windows usually does a disk check. Sometimes it finds nothing, other times it truncates like 15-20 files.

Currently I'm running WindowsXP Media Center Edition.

I downloaded HijackThis and here's the log file.

If I'm missing anything, please let me know. Thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:19:20 PM, on 30/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
... Read more

A:Help im getting blue screened!

Blue screen is Blue screen of Death if it occurs it means that there is some issue with the operating system or the hardware.
it may be the virus issue.
If the error occurs follow the on the screen instructions if it says to restart the computer in the safe mode, try that.
 

Read other 3 answers
RELEVANCY SCORE 60.8

debug-CommanderJoe-xxxx.zip.zip I was on google plus and facebook when my BSOD happened I do not know what is wrong and would like to know thank you

A:Was blue screened unknowing why

The cause of the crash is Norton/Symantec, although this crash looks to be a single one which is handled by Windows.
This means that you have nothing to worry and do not need to do anything
If this problem keeps occuring, simply reply again here with a new zip from the DM Log Collector and I'll be notified


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FC, {fffff800714f1fe8, 8000000053c32121, ffffd0002117a0f0, 2}

*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
Driver Reference Table - BHDrvx64.sys

Read other 0 answers
RELEVANCY SCORE 60.8

About 2 months ago I bought a Hp G70-460US Laptop that I've been running Vista Home Premium on and it was working perfectly until earlier today when I started to get random blue screens of death. At first I thought it was just a random crash from running too many programs, but it started to blue screen ever more frequently. Earlier I restored it back to 2 weeks prior but I was unable to run programs efficiently and it still blue screened, so I backed-up all that was important onto an Ipod and did a complete system restore to the factory settings, which took about an hour, and at which point it blue screened at startup before even getting to the administrator log-in screen. I've now attempted to boot it into safe mode, however it no longer even recognized that windows is even installed and asks for it to be, and when booted regularly, it just shows a black screen. I'm fairly certain it may be a driver issue, however seeing as I can no longer boot the computer to get the blue screen, it's difficult to check what the problem actually is now. I've never had this problem before and I'm not much of a computer wiz, so I'm not sure what I should be doing to fix it. Does anyone have prior knowledge or possibly some insight on how to fix this problem? It would be greatly appreciated. I haven't given much information other than the problem itself, so if some is needed, just let me know. Also I'm new to this forum, so if this thread is in the wrong place, I apologize. Edit: I attem... Read more

A:Vista Blue Screened

Hello Werty789,
Welcome to Vista Forums!

I think that there was a little glitch that turned big (sounds weird i know).
But since you backed up all of your files thats super. I would suggest you do a clean installation of your version of vista. This way, you can have a fresh start and hopefully your BSOD will be gone. Also, make sure you allow windows to update itself after installation so it downloads and installs all the proper updates.

Let us know how it goes,
Ben

Read other 10 answers
RELEVANCY SCORE 60.8

I've been getting the blue screen of death several times a week, if not several times a day, for several months now. It almost always comes when I am surfing the internet, especially--but not particularly--when I'm accessing video sites such as Hulu or MSN Video, although I don't even need to be playing something in such sites--if the window's even up, it will likely give a blue screen somewhere in the next hour. Lately, though, just running a browser can cause it to blues creen.

My blue screen says at the top something to the effect of: driver-not-less-or-equal; I've never been fast enough to catch the specific numbers, but I can try if they're needed.

I've tested this in the latest versions of: IE, FF, Opera, Flock, and Safari and all equally cause a blue screen crash.

I have an Acer E380 8 month old system with:
Vista SP1
AM2 Socket MB (I believe, and don't know the exact model)
Athlon 64 X2 4400+ @ 2.31 GHz
NVIDIA GeForce 6150SE nForce 430 (I now just installed a NVIDIA GeForce 8600 GT and it did not remedy anything)
Realtek High Definition audio
2GB DDR2 RAM
320 GB Western Digital HD
Came with 250W PSU (I put in a 750W PSU to try some upgrades with the new graphics card, but somehow that combination gave more blue screens so I took both of them out)
I have about 6 USBs hooked up drawing various amounts of power and I use a Wacom tablet as my main mouse/input, but the problem started way before that...so don't know if that means anything.

I also hav... Read more

A:I'm getting blue-screened to death

Hi dgal. . .

Welcome... to your first thread in the TSF Vista Support Forum.

I see that you have been a member since last November, but this is your first thread and post. Sorry it had to be under a BSOD watch. Let's see if we can locate the cause.

I need some items and I have a few things for you as well. There is a zip file attached to this post containing a batch file named minidump-msinfo32.bat. Please download it and extract it to your desktop. Right-click on the desktop batch file icon and select Run as Administrator. The black "DOS" command screen will appear and scroll followed by the smaller Vista screen while msinfo32 runs. Give it a few minutes, then go to your documents folder where there should be a new folder named TSF_08-21-08 containing the dump files (with names similar to Mini082008-01.dmp), a text file and the msinfo32 NFO file. Zip the entire folder up and attach to your next post.

In the interim, please check WERCON - Windows Problem Reports and Solutions as it usually does contain information on the system crashes that may prove to be helpful.
START | type wercon.exe into the start search box | right-click on wercon.exe under programs above | run as admin | view Problems to Check & Problem History.

Also check the Device Manager for any red/yellow flags.
START | type dev man into the start search box | right-click on Device Manager up top under programs | run as admin

Regards. . .

jcgriff2

.

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RELEVANCY SCORE 60.8

Please help! I am new to this forum. I tried to follow a tread on this but it got so confussing. Does someone have a step by step reply? Issue is Blue screen "A driver has overrun a stack-based buffer". Its on my teen son's PC (need I say more). System has been down for months got tierd of working on it till now. The begining:
1) System starts and said it had two spywares running at same time. After 4 mins the system would freeze, not giveing much time to do anything
2) I started in safe mode and removed my Nortons since I could not this "other" spyware. After a reboot windows said it removed a few malice files. Forgot the the files for this "other" spyware" but it had a tool bar on IE and ended with (4.1?)
3) System worked fine. However as I tried to install a new antivirus I found that neither of my CD/ DVD drives would work (device manger, would not let me update driver). I even moved the drives to the other IDE controller but got the same thing. After two days I found someone who gave me step by step insrtuctions to remove two reg files. Got the drives to work.
4) Now I have this blue screen message. I have removed one by one each hardware item and I still get the problem.

Please help me! John

A:Blue screened, after other issues

Hello John, Welcome to TSF!

Please read this article? "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.
(Please change the new Thread Subscription to ?Instant Email Notification? so that you receive an email as soon as a reply is posted,)

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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RELEVANCY SCORE 60.8

Ok this is how it started...first I will list sys specs so that you know what it is I am running...

Pentium 4 2.4ghz 400mhz bus
1536 meg ddr 2700 ram
Geforce fx 5200 256 meg video card
Intel motherboard Model: D865gbf
Windows XP Pro
Browser: Mozilla Firefox ( i do not use IE )

Keep in mind I have been running a smooth system for over a year now. I frequently run Ad-aware PE, Spybot S&D, Hijackthis , Nortan system works 2004, Avast Virus removal program, and System Mechanic. I am very contious of what and where I download from... I do currently have Kazaa and Limewire on my computer but I do not download anything but music and the last few months the only program I have even downloaded that from is Limewire.

Two nights ago I was playing an online game when all of the sudden for the first time I lost connection. I figured it was an internet issue only to log out of the game and to see my internet was still up and running. I then try to go back into the game ( everquest ) but it would not connect to a server for some reason. Again I thought it was my internet... So i rebooted the computer.
While I was rebooting I noticed that it was taking an awefully long time to reboot....pausing almost a minute or two on each load screen. It normally takes my computer less then 30 seconds to reboot.

After windows was back up and running the boggyness didnt cease... I had somewhere from 4-10 second delays on clicking open a program or the internet. So normally I reboot once more to see... Read more

A:Blue Screened! ahhhhh help please

I'm not a security expert, but this looks just a little suspicious.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Have a nice cup of stfu !
 

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RELEVANCY SCORE 60.4

yo i already did a search on "unmountable boot volume"
i have win xp pro dell dimension 8200
my question is can i use a windows xp home cd to repair my files? will it mess up my windows xp pro?
thx
 

A:help blue screened! boot volume

No it will not mess up your Pro version . . the repair will not run.

Unmountable boot volume will usually indicate a hard drive failure . . Does BIOS redognize the drive?
 

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RELEVANCY SCORE 60.4

Hi,

I was just using my PC when it disconnected from the internet. Other devices were still connected so I figured the issue must be with my PC, closed my programs and then tried to restart my PC.

This is when it blue screened with a DRIVER_POWER_STATE_FAILURE error. Once the blue screen reached 100% it hung for a good five minutes before I decided to try a hard reset and now it's stuck on the loading wheel and won't boot up. I'm scared to try another restart but I'm not sure where to go from here.

Any help is much appreciated

A:My PC Blue Screened and now won't boot (Windows 10)

You'll have to try another restart as there is nothing that we can help you with without the memory dump + system files.

Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

See if you can boot into Recovery and run Windows System Restore.

Regards. . .

jcgriff2

`

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RELEVANCY SCORE 60.4

Hey guys I need some help, I just brought my computer to the college dorms, set it up, and was working fine for around 4 hours. Then I got a blue screen while chatting and it said something about checking my hardware. When I restarted, it says "error loading OS".

I restarted once more pressing "delete" and checked the "Standard CMOS Features" and it doesn't show my primary hard drive, "primary ide master : none" but it shows my 2nd slave drive.

Anyone know what happen to my computer?
Is there anyway to fix this problem? No computer at college =
 

A:Blue Screened, then computer malfunctions

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RELEVANCY SCORE 60.4

Hi,

I was just using my PC when it disconnected from the internet. Other devices were still connected so I figured the issue must be with my PC, closed my programs and then tried to restart my PC.

This is when it blue screened with a DRIVER_POWER_STATE_FAILURE error. Once the blue screen reached 100% it hung for a good five minutes before I decided to try a hard reset and now it's stuck on the loading wheel and won't boot up. I'm scared to try another restart but I'm not sure where to go from here.

Any help is much appreciated

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RELEVANCY SCORE 60.4

when i start up..it blue screens the following message.....stop: {0000218 } registry file failure {
registry cannot load the hive ( file) ;
/system route/system 32/config/software
or its log or alternate.
it is corrupt,absent, or not writable.beginning dump of physical memory
physical memory dump complete contact your system administrator or technical support group.

Please help me
 

A:windows 2000 pro...blue screened

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RELEVANCY SCORE 60.4

My computer occasionally is freezing up randomly with a blue screen.The error is:

*** STOP: 0X00000124 (0x0000000000000000, 0xFFFFFA800082ED028, 0x00000000BE000000, 0X0000000000800400)

System information:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8189 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 66672 MB; E: Total - 953866 MB, Free - 902255 MB;
Motherboard: ASUSTeK Computer INC., Maximus III Formula
Antivirus: Kaspersky Internet Security, Updated and Enabled
 

A:Windows 7 Blue Screened 0x00000124

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RELEVANCY SCORE 60.4

keep getting blue screened and my computer reboots and I cannot figure out the problem. It gives me different errors every time. And seems to happen at random not during anything in particular.
My build:
Amd phenom II 3.6 ghz quad core psu
Gtx 950 sc gpu
Mai 970 a motherboard
G skill Ripjaw 2 x 4 gb ram
Cooler master 400w power supply
Western digital 500 gb hard drive
Windows 10 64 bit os

The errors I managed to see are
Driver IRQL NOT LESS OR EQUAL (dxgmms2.sys)
Page fault in non paged area
System service exception
Kmode exception not handled
 

A:keep getting blue screened and my computer reboots and I ca

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RELEVANCY SCORE 60

In fact none of the recovery options were working, I clicked on one and it only took me back to the main screen again.
This happened after some of my apps weren't working anymore and I decided to refresh my system.
I installed this Windows from an usb stick though, could that be it? Could Windows not be recognizing my usb stick in the recovery tools screen?

I then had to format my Windows 8.1 partition and reinstall from the stick. Good thing I use my Windows 7 partition's programs in d:\Program Files in Windows 8.

Any suggestions, please?

Thx in advance!

A:W8.1 wouldn't refresh or restart my pc

I tried refresh once, used a USB setup. Never again. It said the refresh was finished but It wouldn't restart.
I took a chance and reloaded the bios before I formatted. It worked for me.

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RELEVANCY SCORE 59.6

A problem has been detected and windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: partmgr.sys

DRIVER_UNLOADED_WITHOUT_CANCELING_PENDING_OPERATIONS


If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installtion, ask your hardware or software manufacturer for any other windows updates you might need.
If this problem continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advance Startup Options, and then select Safe Mode.

Etc etc..
Installing fresh windows onto laptop, gets to 73% when formating the hard drive then I get this blue screen, tried about 4-5 times. Using a Windows XP cd.
Its a Toshiba Satellite 1905-2301 laptop.
Worked ok before I tried this, just was running slow and laggy from spyware and virus's.

A:blue screened while formating hard drive

Did you fdisk the drive before attempting to install XP?

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RELEVANCY SCORE 59.6

Hi, recently installed a new cpu motherboard and graphics card. Reinstalled windows, and now the machine is crashing occasionally. It crashes anywhere between instant on start up or 40 minutes into browsing. I uploaded the zip file per your BSOD posting instructions.

I've done a little researching on my own and I think it may have to do with the Realtek audio controller conflicting with my nvidia graphics card in some way. Although since the computer is blue screening I'm hoping your diagnoses might help me figure out if that is actually the problem.

*** STOP: 0x00000124

A:Computer blue screened, details inside.

Hiya and welcome to SevenForums!

Code:
BugCheck 124, {0, fffffa800a06b028, bf800000, 124}

Unable to load image \SystemRoot\system32\DRIVERS\cfosspeed6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cfosspeed6.sys
*** ERROR: Module load completed but symbols could not be loaded for cfosspeed6.sys
Probably caused by : hardware
Code:
MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Hmm, is your CPU compatible with your new motherboard? Remove Asus TurboLAN.

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RELEVANCY SCORE 59.6

A problem has been detected and windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: partmgr.sys

DRIVER_UNLOADED_WITHOUT_CANCELING_PENDING_OPERATIONS
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installtion, ask your hardware or software manufacturer for any other windows updates you might need.
If this problem continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advance Startup Options, and then select Safe Mode.

Etc etc..
Installing fresh windows onto laptop, gets to 73% when formating the hard drive then I get this blue screen, tried about 4-5 times. Using a Windows XP cd.
Its a Toshiba Satellite 1905-2301 laptop.
Worked ok before I tried this, just was running slow and laggy from spyware and virus's.
 

A:blue screened while formating hard drive

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RELEVANCY SCORE 59.6

Hi, I am running a laptop with nvidia optimus, using an intergrated card and a 310m geforce. I was using my computer as usual, when it blue screened on me, then rebooted. Afterwards, my resolution was messed up, and the computer no longer dectected the 310m! I have tried reinstalling some drivers, but they do not detect the card. I know the card is there, as I have used it previously.

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RELEVANCY SCORE 59.2

Good day...

Heh… problem seems very, very simple, but I am going crazy here... &#61514;

Well, here it comes... after installation of the Window XP Pro... process went smooth... no problems what so ever… until... it's time to RESTART ! well, windows didn't get stock, but it just wouldn't restart, yes, simply wouldn't RESTART...
after hitting restart button, process continued, and once again.. went smoothly... until RESTART, heh, got the windows up and running.. and begun to looking in to this problem...

1.) Start->Shutdown->Restart... sitting at the Windows is Shutting down screen, and no actions...
2.) Start->Shutdown->Shutdown... sitting at the windows is Shutting down Screen...

How ever I figured out the problem with shutting down (#2) the computer...
checked the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon -> PowerdownAfterShutdown was set to '0' after changed to '1' machine was able to shutdown with out any problems just like it's suppose to !

Now, the RESTART... that's still a problem...
would appreciate any suggestions...

Thank you in the advance!
P.S Reinstall windows 4 times... same issue...

Running following
Abit KR7A Socket A 266MHz FSB
Athlon XP 2000
512MB DDR
32MB nVidia TNT2
40GB Drive
 

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RELEVANCY SCORE 59.2

I have a Dell Dimension C521 Desktop with Windows XP Home Edition (SP2). I recently had a problem that eventually required a clean install of Windows, and I don't know if the problem I'm having now is related to that or not. Everything was working fine again, then today I put my computer into stand-by mode as I often do, but it wouldn't wake up again. The monitor went black, and the keyboard lights turned off. So I powered the system off manually and restarted it, but had the same problem. It looks like it's booting up, but nothing appears on screen and so the monitor immediately goes into power-save mode and won't come out. The keyboard and mouse don't seem to respond either.

EDIT: I get a solid amber power button and I think diagnostic lights 2 and 3 (they're very faint). Reseating the connections, as suggested, hasn't worked. But now the fan is a lot louder.
 

A:Computer wouldn't come out of stand-by and now won't restart

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RELEVANCY SCORE 59.2

For the second time in the last few months We've had a partial network outage that was traced to a blue screened machine. This time, the BSOD referenced storport.sys.  The issue being caused is that the switch gets flooded with unknown traffic and that
goes as far as the uplinked switch that gets taken down.
I can't find anything that stands out in a wireshark trace, but as soon as that machine is unplugged, everything is fixed.  What could possibly be causing this and how can it be prevented?

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RELEVANCY SCORE 59.2

I have Windows 7 Ultimate installed on my computer and had it up to date on all of the Windows updates. I also have Windows Vista installed on another drive on the computer.
I was using it earlier and it suddenly blue screened at random. I was just browsing Reddit or something when it happened.
Once it blue screened I couldn't get it to work again. The error code it gave me was 0x000000e for both my Windows 7 install and Vista install (both were working fine before this blue screen).
I got on my laptop and downloaded the system repair and put it on a disc. I ran it on my desktop (the computer having issues) and it repaired the boot issues. However, on the Windows 7 install I can get to the login screen and log in now, but it will spend about a minute or two sitting at the 'Preparing your desktop' message before coming up with a screen with nothing but a teal background and in the bottom right it says this:

Windows 7
Build 7600
This copy of Windows is not genuine

It is a legitimate copy and has worked fine for a year before this happened. The background looks like this minus the taskbar and icons: http://www.guidebookgallery.org/pics...win2000pro.png

The Vista install seems to work fine now though. However, I cannot access the drive that has Windows 7 installed on it from Vista anymore. If I try opening it, it will say 'Access Denied'.
Also, the drive letter for Windows 7 changed after running the repair. It was originally drive letter G but it has been changed to F.

... Read more

A:Windows 7 issue -- Blue screened then odd things happened

interesting... ok lets think now... ok i'm assuming you have some knowleage about deul booting.

few questions, can you log in to windows 7 via safe mode? also was this repair disc for windows 7 or vista? and do you have the windows 7 installation DVD?

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RELEVANCY SCORE 59.2

Here is the error code and the minidump. Thx

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 833C6487
BCP3: AA01375C
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091211-43056-01.dmp
C:\Users\terry\AppData\Local\Temp\WER-96720-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:BDOD upgraded towondows 7 and 2010 blue screened

  
Quote: Originally Posted by Amstel117


Here is the error code and the minidump. Thx

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 833C6487
BCP3: AA01375C
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091211-43056-01.dmp
C:\Users\terry\AppData\Local\Temp\WER-96720-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.
1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+

2-Driver verifier






Quote:
I'd suggest that you first backup your data and ... Read more

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RELEVANCY SCORE 58.4

I entered restart on my system and then computer screen displayed 'Shutting Down'. It just sat there and would not finish shutting down and restarting like I requested. Does anyone know what causes this? I had to pull the wall plug to shut the pc see off. There wasn't any access to the keys and the power off buttton would not work when the screen was displaying 'Shutting Down'. I waited 40 minutes before pulling the plug just in case the system was going to eventually restart.

I am adding a little more information that may help in providing a solution to my problem.
On 11/18/12 after I discovered the restart hanging problem, I tried another restart after I pulled the plug and powered up again. The second restart worked normally (the system did not hang in the 'Sutting Down' screen). After a couple of hours of PC use, I tried a third restart and it worked normal. I did not shut the PC down when I finished using it on 11/18/12. On 11/19/12 after I clicked the mouse to wakeup the system from it's sleep mode, I proceeded to read e-mails, then I read a few news articles on the Google news site. I attempted a restart just to see what would happen. The system hung again just like it did on 11/18/12. The system just sat there displaying the 'Shutting Down' screen. After I pulled the wall plug to 'kill' the system, I plugged it back in, powered up and used it for about 10 minutes. I tried a restart to see what would happen and the restart worked normally with no problems. I also r... Read more

A:System restart and shutdown wouldn't work

not sure if it helps or even if its related but i just had a similar issure when installing windows updates (.NET framework 4) im not a 100% if what was done has fixed mine yet so i have left the thread as unsolved (wont know until a windows update that needs system restarting comes in)

i will put a link to my post below. check it out see if it relates to your problem?

updated laptop hdd problems?

hope it helps you with yours

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RELEVANCY SCORE 58.4

This is a fairly long post so I hope you will bear with me. I have a Dell Inspiron 530s with Vista Home Premium SP1 installed. It has twin 250 GB internal hard drives installed in the Dell Data Safe configuration. That means that the second drive is strictly used for hardware backup for the first drive (which contains all of the Vista System and Data Files). If there is a hardware failure on one drive, the other drive contains a mirror image of the failed drive.

Dell uses a backup ?partition? on the hard drive which is called the ?D? drive. Norton ?Save & Restore? came pre-installed with the system and periodically backups up the system in compressed format to the ?D? drive or ?partition?.

Obviously that?s not a great system since the ?D? drive will eventually fill up as the data on the ?C:? (system drive) increases over time, fills up that part of the hard drive and increases the size of subsequent back-ups. For that reason, I have gotten two 500 GB Iomega Prestige External Hard Drives to use for backup instead of using the ?D:? partition on the internal Hard Drive.

My plan is to alternate backup copies to each HD so that I will have 2 independent external backup copies at all times. For now, I just have the 1st 500 GB attached while I debug the process. Several days ago, I attached the 500 GB external HD and moved the next system backup to that drive instead of to the ?D:? partition.

I experienced a full power outage in our neighborhood one night ago which comp... Read more

A:Vista Wouldn't Restart After Power Failure

Are you sure nothing failed? A good surge suppressor? Was it over $100? I use Tripp Lite Line Conditioners and the circuit has a independent ground. My workstation has a 20A wall switch that is turned off during storms and low power.

I would start by running chkdsk c:/r. You might have to do an administrative repair from the DVD.

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RELEVANCY SCORE 58.4

Window XP Professional: when starting, interupted by blue screen with error message Fat 32 D:volume (something) 1DOB-3241 verifying files and service and then system checks out OK and starts. Since loading Windows Live and Live security have had very slow response until all of it is loaded (sometimes up to 45 minutes before I can get on Internet Explorer).
I think my D drive is too full--cannot complete defrag since there is only 9% free space on disk. C drive is nearly empty. I think I have to move some of these files to C but I don't know how. Does anyone know if these problems are connected to error message at start-up or are they separate issues? Had broadband service check over weekend and they said its not their problem. I'm not too techy but fast learner if someone has patience to help....Thanks.
 

A:Blue-screened error @ startup: D: volume service Fat32

To move the files right click on them and select "copy", then make a folder on your C drive and in that folder right click "paste"

Once the files have been moved, you can go back to the D drive and delete them. Don't delete all of the files on D, just the ones you put there.

You should not store any of your files on the D drive, this is most likely a restore partition and should not be used by you.

.
 

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RELEVANCY SCORE 58.4

Hello everyone I'm new to the board and I apologize for not having the time to read through all of the beginning tutorials and scanning to see if this has already been addressed on the site. I've learned more about computers in the last eight hours then I could ever imagine. I have a Lenovo T420 running Windows 7 enterprise service pack two. My computer won't boot up in windows regular mode or safemode. I believe I deleted a registry file and that blue screened my computer. My computer has windows bit locker Drive encryption in which I am an administrator and have the key. I have until tomorrow to get my expense reports submitted for the last three weeks so that I can get reimbursed and my computer picked a doozy of a time to get a virus. Specifically the Mal/Iframe-AH that I thought was quarantined. I believe it is this virus that has: Redirected Google, mirrored other websites, taken over all Internet downloads from Firefox and Internet Explorer, told me Skitch needed an update, and I downloaded a SCARY version of Skitch, and fakes the virus protection scan when I ran it. I went into the registry and deleted a file that basically blue screened my computer. I'm at a point now where I can get to the command prompt however I believe the startup repair from bitlocker is overriding my boot up disk. I did change the boot order from advice from a Lenovo rep over the phone but I still haven't seen the start up menu for the Microsoft, I believe, system s... Read more

A:Blue screened because I deleted a registry file and a nasty virus.

Do you remember what file you deleted, which started the blue screening?

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RELEVANCY SCORE 57.6

I was using my computer as usual and after I came back after eating, I saw a completely black screen. I turned my computer off and as it booted back up it blue screened, telling me there was a problem with memory management.
I turned it back off and fully depowered my motherboard, popped my ram in and out, just in case.
I turned it back on and nothing showed up on my monitor. My mouse and keyboard lit up and I got the regular system beeps. I plugged my HDMI cable into my motherboard with the same results. The cable works and the port on my monitor works as well.

A:Blue screened with message Memory Management, now no longer displays to monitor

Do you have another video card that you can try in the system?
If not, you may want to purchase one from a place that accepts returns (and gives you your money back) - in case you don't need it.

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RELEVANCY SCORE 57.6

I am trying to sell my Dell XPS L401X (XPS 14) that I bought in December of 2010 but I have encountered a serious problem with it. I loaded the computer from factory settings as it had blue screen and refused to start up without startup repair and dell datasafe backup or w/e that program is called. I loaded it up, installed Google Chrome, cleared my history on IE, downloaded MSE, the latest nvidia drivers and java 7 64 and deleted all those and emptied the recycle bin once done installing those. I shut down the computer to install updates and get a blue screen as soon as it passes the startup screen. Every time I attempt to launch using startup repair it just opens up another window with a black screen and the option of startup repair and normal repair, never actually going to startup repair, just continually refreshing every time I select startup repair. Please help I need a permanent fix ASAP as I don't want my buyer to experience these issues and send it back.

A:Windows 7 on Dell XPS L401X Blue Screened, Startup Repair not loading

Proceed through the steps in Troubleshooting Windows 7 Failure to Boot and see if that resolves the problem.

You may also consider Clean Reinstall - Factory OEM Windows 7 since the system is no longer under warranty anyway. Just make sure you can read the key on the sticker prior to doing those steps.

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RELEVANCY SCORE 53.6

Please help!

I have a Windows XP laptop. That Laptop was working fine until I moved to a friend's place and joined his Wireless Network.

Now, I have been unable to launch Spybot, update Spybot, update Norton Antivirus and the links on my Google searches for help get redirected to Ask.com or some other website.

I searched some of your blogs using my friend's computer. So, I have downloaded CCleaner, HijackThis and ComboFix, but don't know how to use them.

I use my computer for pretty much everything and it would be a pity if I am unable to ever use it again.

Please help!

A:Spybot Wouldn't Start, Google searches redirected, Wouldn't Do Norton LiveUpdate, Virus Scan Clean

Here is a little bit more detail.

I have been using my laptop securely for one year now. The new problem appeared when I connected to my friend's wireless connection. He uses an AirPort Express wireless router with his Mac.

I recently noticed that each time I would go to google.com to search something, the search results would appear like usual. However, whenever I would try and click one result, I would get redirected to Ask.com.

The problem became apparent when I tried to download Spybot updates. The software wouldn't even launch. I downloaded the update manually and installed it. Again, the software wouldn't launch.

Then, I tried to perform an antivirus update. I have been using the Norton Antivirus, which I got from my University. While the virus scans would be clean, the LiveUpdate wouldn't work.

Now, I am worried that my computer might be infected. I don't want to mess around with it because it has never really fully recovered from past infections and is very delicate.

I have been reading other blogs. And, I have been getting my hands on the tools that might be useful in solving the problem. However, I haven't used any because I understand that only experts can help me, if I don't want to risk losing everything on my computer. (I mention the tools in my older post.)

I would be grateful for some help.

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RELEVANCY SCORE 53.6

Hey guys, I am hoping you can help me. I put my pc in sleep mode when I go to sleep and I have been doing so without problems. This morning when I woke up, my pc would not wake up. I would hit a key or push the power button and nothing would happen, only the numpad light would go on when I pushed a button and would turn off as soon as I let go. I hit the switch on the back of my pc, waited 10 seconds, then turned my pc back on. There were no problems initially, the Gigabyte splash screen came up but the windows did not shut down properly screen did not show up, just a black screen with a blinking dash.

It was like that for a minute at most then it was just a black screen. I went to another pc to see what was wrong with mine. I came back a few minutes later and saw my mouse cursor but it would not move when I moved the mouse, only the loading circle showed up. I left again and when I came back, the browser page I had on when I went to bed was on screen but everything was frozen. The start menu, Steam, minimize window, nothing would respond to my clicks. I left and came back again and saw the last thing I clicked, Steam, was on screen and my pc was fine. Does anyone know what happened?

A:PC wouldn't come out sleep mode and then wouldn't boot properly

It can very well be a one time thing. You can check some hardware if you so wish though:

http://www.sevenforums.com/tutorials/433-disk-check.html
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Get HWInfo (start with sensors) or similar temperature app for these two:
Use Prime95 and Intel Burn Test for CPU testing.
FurMark and Intel Burn Test for GPU testing.

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RELEVANCY SCORE 53.2

Hi all, my son's Dell Optiplex all-in-one blue screened once. It then gave options and my son selected reboot. It would then not boot up at all (power is present as screen will come on in HDMI mode) . Bizarrely, by experimenting we realised that it will boot up ONLY if you go through this process every time:
 - remove both RAM
 - power up (it gives the beep to say memory not found)
 - power off and return one of the memory and power on
 - it briefly powers on and then powers off (we worked out that it does this as recognises it has a change in memory)
 - power off and add the other memory
 - again, briefly powers on but turns off. Power on again and voila all OK and boots Windows
However, if you then power down, it will not power back up unless you go through the above again.
Does anyone have any ideas as I am stumped with this and I need to get it working again for my son's school work. Thank you in advance.

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RELEVANCY SCORE 52.8

Does anyone know if there is a log so I can copy and paste it here? It's happened a few times since I started connecting to the internet.
 

A:Just got blue screened and "system has recovered from serious error"

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RELEVANCY SCORE 42.8

Just thought I should run this by someone, not a big issue, but desktop shows up with out a tool lbar and icons once in a blue moon.C:\Program Files\Shaw Secure\Common\FSMA32.EXEC:\Program Files\Shaw Secure\Common\FSMB32.EXEC:\WINDOWS\System32\svchost.exeC:\Program Files\Shaw Secure\Common\FCH32.EXEC:\Program Files\Shaw Secure\Common\FAMEH32.EXEC:\WINDOWS\System32\ezSP_Px.exeC:\Program Files\Shaw Secure\Common\FSM32.EXEC:\Program Files\Shaw Secure\FSGUI\ispnews.exeC:\Program Files\Shaw Secure\FSGUI\fsguiexe.exeC:\WINDOWS\system32\wuauclt.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Downloads\My Downloads\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 -HKLM\Software\Microsoft\InternetExplorer\Main,Default_Page_URL=http://rd.yahoo.com/customize/ymsgr/defaults/*http://my.yahoo.comR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exeO4 - HKLM\..\Run: [F-Secure Manager] "C:&... Read more

A:Get Black Screened

You hijackthis log is not complete, please post the whole log.

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RELEVANCY SCORE 42

New Member here and more than happy to donate if I can consult when these issue arise and actually able to resolve.
My issue currently is my Gateway- Windows 7 Home Premium 64bit Intelcore, ATI Radeon HD5570 6GB DDR3 Computer is black screened. It has done this on occasion before now but has typically resolved itself after shut down and reboot. This time it has not and remains black screened. I have tried everything...shutting down manually over and over....switching monitors....disconnecting all power and cords/internet. I moved the unit to where my back up unit was located and after hooking it all back up with the other monitor etc...the PC booted back up and went to safe mode screen however I accidentally started it in normal mode rather than safe mode which I intended to and always do and since then it has been black screened and fan buzzing. When I say Black Screened I mean totally...no cursor top left and it has not been there upon any reboot. Please advise. Thank You.
 

A:Black Screened on start up...

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RELEVANCY SCORE 42

my pc black screened randomly but the fans where still working so it was still on reset it and worked can some on etell me why?

A:my pc black screened randomly

Define black screen? Any errors or it was more like the monitor blacked out? If the monitor, shine a flashlight into the screen, stick your nose right up and look to see if you can see a very faint image of your Windows desktop. If you can, your monitor's backlighting is failing.

Try another monitor.

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RELEVANCY SCORE 42

Hello,

As pointed out in the title my second monitor connected via VGA to my laptop doesn't work. Earlier it was working.

Second monitor (HP W2071d) is recognized by the laptop (lenovo idea y510p. Here's a link to my laptop (http://shop.lenovo.com/us/en/laptops/lenovo/y-series/y510p/#tab-tech_specs)
1. VGA cable and monitor works fine (tried it with another laptop). So it's probably something to do with my computer.

VGA is firmly attached.

2. Drivers are all updated

3. Duplicating screens only shows black on second monitor.

4. Extending screens shows that I can move mouse out of primary monitor into other screen.

5. When I was playing Dragon Age, once in a while fuzzy pictures would show up on my second monitor (back when I had it on duplicate. Now its on extend).

Also, I just took a screenshot of something interesting. http://i.imgur.com/oFIfO7E.png
Originally the picture was just to show that the second monitor is detected. Notice that my second monitor is picked up in the picture. Unfortunately, the black screen is still there for me but at least my primary monitor recognizes the second monitor.

Please and thank you for any help given.
 

A:Second monitor black screened

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RELEVANCY SCORE 42

Laptop is a nearly new Fujitsu 1510D, running XP Pro, SP2. It has been doing service as a desktop replacement (traveling for months), and thus is on most of the day, I close the lid only at night, this puts it into hibernation.

I wasn't doing anything in particular - was just composing an email in Thunderbird - when the screen went completely, utterly white from top to bottom. No keystrokes changed this, but on reboot it seems to be working fine.

I did some research but none of the problems were definitely the cause of this. The laptop has shown absolutely no indications of either overheating (the fan is on though) or some other display problem. It's been running for some hours since the lid was opened this morning. Therefore, I'm not sure if this is a hardware or software problem.

Anybody experienced this before? From my research, it seems that white-screening is specifically a laptop issue...

Oh, and I do have AV software and spyware protection - running a full AVG test, so far nothing (not that I expect this is a virus but it's always good to check).

Thanks for any help!
 

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RELEVANCY SCORE 42

Specs:
Intel® Centrino® processor technology
• Intel® Core™ 2 Duo processor T5450
• 1.67 GHz , Level 2 cache 2 MB
• Intel® PRO/Wireless 3945ABG Network Connection
Genuine Windows Vista® Home Premium 32-bit

Every time I start up, when it reaches the desktop, I get a blue screen, and it has writing in white, and I can't read it because as soon as it appears, it restarts the computer, and it happens again

I shut down the computer, restarted it, took out the battery, let is cool, and still no diffrence

Could it be a virus? I don't think so, because when I open it in Safe Mode, I run SpyBot Search and Destroy, and it can't find any problem

This is my first post here, so please tell me If I'm missing anything

Thank you
 

A:Start up, blue screen, crash, restart, blue screen...

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RELEVANCY SCORE 42

Hi, my laptop is a few weeks old. It is an ASUS K501J with Vista Home Premium installed. After about 2 weeks, it started to restart by itself on a daily basis. After doing a bit of research, i tried to solve it by disabling auto-restart via control panel. This stopped it from restarting, however now, i get blue screen errors daily.

The error message i receive on startup is:

Problem signature
Problem Event Name BlueScreen
OS Version 6.0.6002.2.2.0.768.3
Locale ID 2057

Additional information about the problem
BCCode d1
BCP1 0000001C
BCP2 00000002
BCP3 00000000
BCP4 8E5AC79F
OS Version 6_0_6002
Service Pack 2_0
Product 768_1

The error message does continue to name some files which may help describe the problem, am not sure if they are necessary to post here.

Will thank whoever helps me with this in advance since it is becoming quite annoying now. Will appreciate any help.

Regards
Nathan

A:Blue Screen/Restart

Originally Posted by NTH1


Hi, my laptop is a few weeks old. It is an ASUS K501J with Vista Home Premium installed. After about 2 weeks, it started to restart by itself on a daily basis. After doing a bit of research, i tried to solve it by disabling auto-restart via control panel. This stopped it from restarting, however now, i get blue screen errors daily.

The error message i receive on startup is:

Problem signature
Problem Event Name BlueScreen
OS Version 6.0.6002.2.2.0.768.3
Locale ID 2057

Additional information about the problem
BCCode d1
BCP1 0000001C
BCP2 00000002
BCP3 00000000
BCP4 8E5AC79F
OS Version 6_0_6002
Service Pack 2_0
Product 768_1

The error message does continue to name some files which may help describe the problem, am not sure if they are necessary to post here.

Will thank whoever helps me with this in advance since it is becoming quite annoying now. Will appreciate any help.

Regards
Nathan




Nathan

first can you go to c:\windows\minidump, zip the dump file (*.dmp) and upload it to us to analyze.

If you havent filled in your system specs (lower left corner of your posts) copuld you fill them in so we know what hardware you have

ken

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RELEVANCY SCORE 42

During a voice chat with my friend, my system goes to Blue screen and asking for restart about every 10mins. In that point restart only possible.I am using Windows XP. Can anyone help me
 

A:blue screen and asking to restart

What does the BSoD read?

If you are able to get into safe mode, you may be able to try a system restore to return to a point before the problems started happening.
 

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RELEVANCY SCORE 42

It started a few months ago, at random my computer will blue screen on me then restart. At first I thought it was over heating so I purchased a new case with more than enough cooing power, but alas it is still shutting down. I downloaded Speedfan to check temps and everything is fine. I updated my video card drivers as well as downloading the catalyst controller to check temps... good to go there also. Lastly I downloaded pass marks burn in full system stress test and everything checked fine. See, the odd thing about this problem is that it will blue screen even when there is zero demand on the comp like when I'm sleeping or in town. Well, anyways here is the error report.

My Rig:

ASRock X58 Extreme LGA 1366
Sapphire Radeon HD 5870 (Cypress XT) 1GB
Intel Core i7-920 Bloomfield 2.66GHz
OCZ Gold 6GB RAM 240 - pin DDR3 1600
Western digital Caviar Green 1.5T (Storage)
Western Digital Caviar Black 750GB (OS & Programs)
Cant remember what power supply I have and I do not feel it's necessary to pull the side of my case of to find out
Case: NZXT Phantom Full tower

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004956817
BCP3: FFFFF8800A9C7900
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Thanks in advance for any help!!
Matthew

A:Blue screen restart need help please!

Hi -

Bugcheck = 0x3b (0xc0000005,,,) = system service threw an exception; excp = 0xc0000005 = memory access violation

If software related, Driver Verifier can help flush out rogue driver.

Run Driver Verifier - http://www.techsupportforum.com/f217...ed-473665.html

Provide full system info - http://www.techsupportforum.com/f217...ns-452654.html

Regards. . .

jcgriff2

`

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RELEVANCY SCORE 42

My friend seems to have a problem with his XP system he just recieved a blue screen that comes up, does a memory dump test and tests other stuff, then as soon as the scan reaches 100% the system restarts. This just happened at the most random time, it happened almost everyday before his hard drive was reformatted too, it did it very frequently then to, he recently formatted his hard drive because of that problem, and even after the reformat it came up again today. any help would be greatly appreciated.
 

A:Blue screen and Restart

I would check two things right of the bat.

Run a Memory Tester.
http://www.memtest86.com/

Then find out what hard drive is in the computer, go to the manufacturers website and download their Diagnostic tools to see if the Hard Drive is bad. All the Major Manufacturers have one. (Maxtor, Seagate, WD, IBM, Hitatchi).

Over the years I have had two Maxtor drives crap out on me, which caused BSOD's.
 

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