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Image recovery - what to do when your hard drive dies?

Q: Image recovery - what to do when your hard drive dies?

I own an Inspiron 7520. Got it in 2012 and it was a very good machine. Then the hard drive completely died this month. I had previously created a image recovery on a USB flash disk which now I know it is completely useless. Can't do anything with it on a new hard drive.
And then, I tried to download my original drivers and original OS iso from Dell's page. I simply CAN'T download the OS iso to reinstall my system (I always get the infamous message: Recovery image not available for your Service Tag. Sorry, but a Dell Hosted Recovery Image is currently not available for the Service Tag that you entered. Please enter another Service Tag or contact Dell Technical Support for further assistance). How am I supposed to do????
Please answer in dummy language, I'm no tech geek here. Thank you very much!

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Preferred Solution: Image recovery - what to do when your hard drive dies?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


I have two old physical Seagate hard drives set up in the following configuration

C: - 160Gb used for the OS and program files
E: - 240Gb used for data storage

I want to replace the drive with the OS on with a new Western Digital hard drive (of the same size) as it's starting to get noisy and taking a while to access. So I figured the easiest way would be to use the System Image tool in Windows 7 and restore it.

I created the image of my 'C drive' onto an external hard drive, created the recovery disk and managed to restore the image onto the new hard drive. All has worked well except for I can't see the second hard drive that has all my data on it.

Any ideas where I may be going wrong?

A:Can't see second Hard drive after using System Image Recovery

Can you post a screen shot of Disk management?
Screenshot tools.
A Preferred Method of Uploading/Posting Screen Shots
How to Use the Snipping Tool in Vista - Vista Forums
Snipping Tool - Windows 7 features - Microsoft Windows
Use Snipping Tool to capture screen shots
Screenshot with Paint
Screenshot and Upload using MWSnap
fscapture free download

Use Snipping Tool to capture screen shots

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I have a Gateway computer that came preloaded with Windows 7.

I am replacing the internal hard drive and I am attempting to install the factory system recovery image from the system recovery disc that I made when I bought the computer. After installing the drive and booting up from the recovery disc, I go into full factory recovery but when I go in to the option to "restore to factory default" the option is grayed out. Do I need to format the drive first? How do I do this outside of windows?

Thanks for your help!

A:Replacing Hard Drive - Factory Image Recovery

UPDATE - I booted up using my defective drive (which only barely works) I was able to format my new drive and add a new partition. Then I disconnected the defective drive, booted up from disk with the new drive still installed. Still didn't work.

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Recently I did a System Image Recovery from an image created from a 320 GB HD. This old hard drive has problems. Buy a 1 TB new drive and did an Image Recovery on to the new drive. When I check directory of the new drive, W 7 only shows there is only 320 GB . How can I get the remaining capacity recognized?

A:system image recovery to a higher capacity hard drive

This is normal. You need to extend the partition to the right using Disk Management. Right click the partition in Disk Management and select Extend.
Edit: Fixed link.

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I'm going to be replacing a 500 GB hard drive with a 1 TB hard drive in a ThinkPad laptop. I created an image of the 500 GB drive using Macrium. It contains C:/, D:/ and a recovery partition. I will be extending the size of the C:/ and D:/ partitions and have read that the size of the recovery partition should not be changed or it will become inoperable. Just checking here to make sure that information is correct. Thanks.

A:Recovery partition size when replacing a hard drive using an image

Scuttlebutt has told me that one can restore a partition onto an equal-size or greater-size partition; one can restore an entire hard-drive X-size onto a target hard-drive x-size or larger. Quick example: I have restored an OS image from a 465GB partition onto or into a 467GB partition. I found it best to "parallel" the target HD to match the source HD -- quick example: OS/465GB-C, Data/467GB-D source was successfully restored onto OS/467.8GB-C and data/467.7GB-D. Just before restoring, I split the whole 931GB/1 giant C into 467 C and 467 D. What brought all of that on -- I was in a hurry, and totally toasted my hard-drive logically [not hardware-wise]; I fixed it all with the abovementioned steps.

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i try to backup my laptop data using system image recovery.. In the process, the system told me that 'the backup could take up to 16 GB of disc space.' So, i just create another partition (17 GB) on my external hard disc as a backup location. The process went smoothly. But unfortunately, all my external hard disc partition has been deleted and there is only one partition (RECOVERY 31.9GB ) that include recovery data is created.. Is it any way that i can apply to get back my deleted partition?

A:System image recovery has deleted my external hard drive partition

Hi Fuadansari

Can you please tell us the manufacturer and the model of the hard drive that was overwritten.

I've done that process so I think that I understand what happened. Is it an Acer laptop?

The most important thing at this point is that you DO NOT WRITE ANYTHING TO THE AFFECTED DRIVE. That means do not format it or do anything that may alter the data that is currently on it.


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Can I Image my recovery partition and copy it to a new hard drive, and run it somehow? If so how, and what program should I use? I was thinking Macrium Reflect Free. Thanks for your help.

A:Failing hard drive- Can I Image my recovery partition and make it bootable?

Any program that clones a given hard drive...leaves an exact image of the drive on the second drive.  Whatever partitions/files the cloned drive contains...the new drive will also have.
If the drive is failing...a successful cloned image/copy may not be possible. 

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i have 2 old hard drive's with some data in them and im trying to retrive it back to my current computer.
one of the drive's works perfectly, but when i connect the second drive it kills the cable totally.
i cant use the cable anymore.. even for the first drive.
it happend for the second time already so i figured out the hard drive is the problem..
any ideas how to fix the problem? what should i do?

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I've been dual-booting Windows 8 Pro and Windows 7 Ultimate, but a while back my Windows 8 kind of went "South" and wouldn't boot at all (I got an error message that a device was "not attached"). I have a recent system image on an external USB hard drive, but when I boot to "system recovery" using my repair disk it can't seem to find my USB drive at all.

The tutorials here mention installing a SATA driver to access disks that are not recognized, but this doesn't seem to be the case.

Any suggestions?

A:System Image Recovery can't find Image on USB Drive

Hello Philppo,

Double check to make sure that your BIOS or UEFI settings are set to be able to read from USB drives at boot.

Hope this helps,

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This “HowTo” provides information and instruction how to create a USB recovery media flash drive using the Toshiba recovery ISO image files or Toshiba Recovery discs (DVDs)

To create a USB recovery media flash drive, a USB flash drive with at least 16GB disk space is suggested (depends on the size of the ISO images or recovery discs).

Note: Since 2015 the ISO layout has changed and a different procedure must be processed to create the USB media. The new recovery media type can be identified by the names of the ISO files.
More info: http://aps2.toshiba-tro.de/kb0/HTD4103KB0000R01.htm

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I recently used my system image disk to restore on a new (larger) hard drive but now when I look at the hard drive from the computer view it shows my hard drive as being the same size as the old one instead of being the size of the new one. I'm not sure
I'm making much sense so I will post a picture...

Is there anyway to fix this? Does the drive really only have 286 gigs on it?

A:System Image disks installed on new hard drive show new hard drive same size as old one

You have to be logged in as Admin to perform these operations.
Go to Start, and in the Search box, type in DISK MANAGEMENT. Pick the Control Panel item "Create and format disk partitions." Once Disk Management comes up, right-click on the area of your disk and select "Extend volume..." Move it out
as far as you want, making the whole thing one drive.
If that doesn't work for you, then you can download Easeus Partition Manager Home
http://www.partition-tool.com/personal.htm  and create a boot CD from it that will accomplish the same thing (and more, if you want to read up on it). It's a free program and works
with 32- and 64-bit Windows. I like it and use it myself.

SC Tom

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It seems that either I forgot my password or used some illegal characters in my Drive Image 7 image password. The later is more probable. Is there anyway to recover it. Symantec was pathetic on Help an Support.

A:Drive Image 7 - Image Password Recovery

Julian, I am going toshiftyou up to XP. This is more for a software thansecurity problem, and we'll hole that someone there has some expeience with this prog.

Good luck!

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OS: Windows 7 Home Premium 32 bit

The windows system image backed up on my external hard drive (2TB WD USB3) is not showing while restoring the PC from an image.

The only option available is my hard drive partition on which i also had saved a system image.

What is the reason?
Though windows recommends External hard drive for backing up image when backing up the system.

A:System image on External hard drive is not accesible while restoring PC from image

Your system may not be able to see usb devices at boot. Check in bios for a setting that enables USB at boot. If there isn't such a setting, and if your system is fairly old and can't see the device, you'll have to copy the image to a separate partition on the hd.

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hi all,
i hope someone can help me out, i am a newbie to all this so bare with me.
my hard drive failed over a month ago but i managed to do a system image with win7 to my new 2tb internal hard drive. i cannot get the image recovery to work as i says "no image can be found on hard disk". i am at a loss from there. I have tried and cried over this as its driving me mad as i have no pc.


A:hard drive failed, system image not found on hard drive

just to add really that the system image is on my new hard drive (2tb internal). i use the boot dvd and i get a far as "repair my computer" click on it, sometimes i get message saying not compatable with this version of windows other times it lets me on to next bit, then says no image can be found on hard drive. if i go through the load drivers i can see my hard drive with items on it. ie windowsbackup and others. again i am at a loss with this, any help would be greatful.


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I have two laptops, a ThinkPad T30 and a Latitude C840 (they are both working with XP SP2, except the T30 doesn't have a screen). I'd like to move the T30's drive into the C840, but when I do this, the C840 will hang right after the BIOS screen (incl. the XP CD's Press a key to boot off the CD if I tell it to boot from the disc drive first).

My first thought was to try Recovery Console from the XP CD. I can log into the install, and I've already tried fixmbring and fixbooting it. This doesn't help.

This leaves the option of the drivers not being right. I installed the C840 chipset drivers, nothing.

I'd really rather not go on a wild goose chase trying to figure out what'll get things up and running, so can you guys gimme a suggestion?


A:Moved hard drive and cannot boot; hard drive accessable from Recovery Console

You can't simple move one drive from one machine to another because the drivers are specific to the hardware. Did you receive recovery CDs for the Latitude? If so, you could use them to "restore" it to its factory default with the new drive. This may actually be on a partition of the hard drive.
As an alternative, you could create an image of the original drive and restore it to the new one using some freeware such as DriveImage XML. To restore the image to the new drive, you'll need to boot to a bootable CD using something like UBCD4WIN and restore the image from somewhere on your network.

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Hi Folks!  I have an XPS 8500 which was running a fully updated version of Windows 8.1.  Using Dell Backup and Recovery (free edition) I created a Factory Backup of Recovery Media to DVD.  So far so good.
So now the hard drive failed and I've installed its replacement.  I boot off the Recovery Media but there are NO OPTIONS to recover that actually work.  On the initial screen I get: Troubleshoot or Turn off your PC.
So I choose Troubleshoot.  I'm then presented with: Refresh, Reset, Advanced Options, and Command Prompt.  Refresh says the drive is locked and to unlock it first (huh?).  If I choose a "Reset" I'm presented with a seemingly related issue, "Unable to Reset your PC. A required drive partition is missing."
Why isn't there a "Press this stupid button and we'll reinstall everything off the Recovery Media you created"?  This seems totally absurd.  Am I losing my mind?
Thanks in advance!!

A:How to use Recovery Media for Windows 8.1 Recovery after Hard Drive Replacement

Hi Spamcop01,
I would suggest you to try booting the system with the recovery discs again so that this time it will boot using the disc. If you’re still facing the same issue the recovery disc may be corrupt. Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check and assist you further. To send a private message, click on my name and send private message.

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Recently a friend of mine mistakenly formatted his both drives ( C: OS & D: factory Image). There was no backup for the factory image. I was able install a new OS for him. Then I tried recovering the factory image from the D drive, which I succeed in doing.
The problem now is that the recovered Image could not load anymore. My plan was to use it to restore his PC to factory state.
Is it possible to use the recovered image just like that or do I need to do something to it first.
I tried burning it to DVD but the file is too large. I could not split it into different DVDs without knowing if it will work after splitting.
Please advice on what to do to make it work again.

A:Factory Image D Drive Recovery

The factory image is an inferior install compared to doing a perfect Clean Reinstall - Factory OEM Windows 7. Most tech enthusiasts would never run it.

But if you want you can set up a Dual Boot to Boot Recovery Partition using EasyBCD

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HiIam joy from Bangladesh. Recently i buy a Hp z640 workstation.Now i have few question about this workstationQuestion are:1. What is Recovery Image Driver ?2. How its work ?3. About the effect on my computer4. Are any windows and driver save on recovery drive ? Thank u

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I had problems with my Sony Vaio core 2 duo laptop running windows Vista home premium. I had to do a system restore. I backed up a drive image onto a seagate free agent drive. I don't recall if the image was done with the seagate disk Wizard or windows Vista. After the restore to the original factory settings I don't know how to restore the image. The seagate software lets me see the directories, however the file is not clearly labeled drive image. Given this is the first time I've done this I expected the Seagate restore to be a little more automatic. I just did the image 2 days ago so I'd prefer to not reload everything. I had to do a system restore today because I could not get past a new password installed on the laptop.

Any help would be appreciated.
I should add, when go to the system recovery page the only option is a system restore.

A:need help restoring drive image after system recovery

Welcome to the Forums.

See if this page is helpful:
Seagate Manager - Backing Up & Restoring Data

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Hello... my Windows-7 system is dead. Will not boot, and recovery options from previously made recovery disk have been unsuccessful. I do have a recent Windows-created System Image on a USB-Network drive, however all attempts at utilizing such have been unsuccessful. After navigating to the System Image Restore function from either my repair CD, or my OEM Windows CD, then selecting Search for image on the network function, then entering the full network address [\\readyshare\usb_storage\larry\delldesktopbackup\windowsimagebackup\dell_desktop\backup 2012-11-18 170013], then entering my network credentials, the system seems to search the location, but returns me to a blank "select the location of the backup you want to restore" screen.

Related problem... thinking the C-drive was toast, and knowing I have an OEM Windows-7 CD, I bought a new 3-TB drive. Installed the drive, attempted to do a clean-fresh system install on the new drive, and Win-7 tells me it can not install windows because of some hardware incompatibility issue. Since nothing was changed from the previously working Win-7 installation on this system, except the new 3TB hard drive... I'm wondering what the problem could be.

I can either go with the backup system image, or clean install of Win-7 to the new drive to get me back up an running. I would actually prefer to install the backup image to the NEW drive, if possible.

Can anyone offer any thoughts or suggestions???

A:Recovery disk can not see image on network drive

Can you plug the USB Drive in to the PC you trying to repair?

To use the full size of a 3TB HD Drive, you a PC with a uEFI/BIOS firmware.

For more info on uEFI:
Windows and GPT FAQ
Unified Extensible Firmware Interface - Wikipedia, the free encyclopedia
UEFI and Windows

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 I keep getting the error message that my recovery Drive is full.After turning off the drive protection & clicking on the properties to show hidden files I came up with the follwing. Three folderson Drive D) $RECYCLE.BIN - Empty System Volume Information - Empty RecoveryImage - one file, Install.wim which is 5.58 gb. Is this normal & if not how do I fix this.I checked my other HP desktop & it has alot of smaller files.Have I been hacked? Thanks for taking the time to help Victor

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Don't know the purpose or use of the Recovery Image (D drive, but it only has 2.17 GB space left out of 17.7 GB.What is the purpose of this drive and what should I do to not fill it up?

A:Don't know what is making my Recovery Image (D:) drive fill ...

The purpose of the recovery image drive is to store the files that will recover windows to your pc if you should ever need to reimage the PC in the event of some catastrophic failure like a virus infection It will have some extra space available that will be needed to complete the recovery process.  You may be accidentally saving files to the D: drive instead of the C: drive. When you save a file from a program like Word or Excel check to see where that file is getting saved.  The program may be defaulting to drive D: for saving files.   If you do have files on D: just simply move them to C:.  Here is some more info on recovery and what it does. http://support.hp.com/us-en/document/c02638587/ Hope this helps.

I am an employee of HP

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Hi all
i have been given a pc to look at which had stopped running, i soon corrected the problem by swapping the cpu for another one, origanal cpu 2.4Gh replacement cpu 2.7Gh. I was given the reload disks (norton ghost disk image recovery) and asked to load as new. The recovery of windows xp will not be eccepted? as i have never used this type of win recovery disk before does anyone know if changing the cpu is recordable in disk image recovery and that it would cause disk image recovery to fail?........ cheers

A:Solved: Drive image recovery problem

OEM Installs, such as in a Dell or HP .. Will not work if the Mobo is changed.
Because the OS thinks it's in another computer ... and that's not allowed.

Maybe this also applies to a new/different processor ???
Do you have the original Recovery CD/DVDs ???
Do you have the original Windows Product code for the OS install ??

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I have a Dell Inspiron 1520 with Vista Home Premium factory installed and now I need to install Windows 7. Before doing that I want to make sure I can restore my computer exactly to the way it came if anything goes wrong in the process of installing Win 7 or I needed back my original laptop with Vista.

Figured out the best way to create a complete image of my Hard drive.

Capacity is 320GB
4 partitions - System Partition (C), Recovery Partition, some other 2 small partitions.
I have to modify these partitions and sizes when installing Win7. I want to completely image this HDD so I can get these back exactly the way they are now.

What is the best software I can use and what are the best methods? Please give me your opinions and instructions. Thanks.

A:Creating full Image of Hard disk System & recovery partitions (Dell)

(1) Download Macrium Reflect (Free)
(2) Create an image with all 4 partitions selected
(3) Make the linux recovery boot CD
(4) Make sure the linux boot CD works and can locate the image you just made and shows the 4 partitions for selection. Exit.

If the linux boot CD fails to work as will happen on some system configurations you can try in place of the linux CD:
(1) Hirens Boot CD Macrium Reflect is part of the mini XP environment
(2) Macrium pe recovery disk. To make this you will need to download the Macrium Reflect V5 trial and be prepared to do a large MS download of WAIK (~1GB). Macrium guides you through the quite straightforward process.

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Hi, I have a T4602 with 1 TB drive, Windows 10 shows the drive as samsung MZSLW1T0HMLH-000L1
Serial Number *********Machine Type Model 20F9CTO1WW
Has anyone been able to find a similar drive to purchase and image it with something like Acronis True Image?
I've looked in many places but have not been able to find any reference to the topic.
Have not called Lenovo yet.
Moderator note: serial number removed to prevent abuse.

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I want to backup my 2 XP PCs with this product (Symantec Drive Image 7). Can anyone comment on this scenario. I should have said that I want to output to a USB 2.0 External Hardrive.

A:Hard Drive Backup Solution - Symantec Drive Image 7

Originally posted by Rick
Works fine...... .......

Of course, the trade off is reliability. Drive image 7 is plagued with bugs and problems, many of which the latest patch address, but it wouldn't surprise me if there are still a few big ones in there.

But yes, this program will be perfect for your scenario as long as your external hard drive has enough free space for images of both PCs.Click to expand...

I have used this program for a couple years, with no problems, Rick your the first I have heard this opinion from. Although I will admit 2 things .My copy is pre Symantec takeover ,ver 7.01( which I will not update at Symantec without a fight) and ,I have never done a poll!

Squeaky I use the exact same setup for my back-ups. I use file verification which is slow , But I have a clean install image file ,then I only back up Data to seperate Image to speed things up.. (just a hint that you might can use.)

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Hello all!

I have been routinely backuping my OS and important files using Windows 7 backup on a NAS. It just so happened that I needed to re-image my OS drive and I got into the Windows 8 recovery boot sequence.

Under the Advanced tools I selected the System Image Recovery and tried to look for the system image on the network path. Although the prompt said it was connecting to the network , the network share was not found. the command prompt couldn't ping google.com and netsh wlan <SSID> command did not work in hopes of connecting to my local wifi.

Is there a way to connect to the wifi network where my NAS is connected to in order to re-image from the system image found on the NAS? Luckily , there was an older image on a separate local HDD that I could re-image from but I would prefer if I could connect to the NAS during the recovery process.

Any help is greatly appreciated.

A:System Image Recovery from Network Drive - not found

Yes as long as the NAS is on the same router. If you are not able to ping or trace route sites from one computer, something is messed up with the DNS table. As for the Windows System recovery, it has issues if that was what you were using.

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I'm going to be creating my System Recovery Image using a USB Flash Drive,  how many GBs would I need?

A:Creating System Recovery Image, USB Flash Drive?

Hi, Normally you need around 24GB but no 24GB USB drive on market therefore you have to buy 32GB. Regards.

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Hi guys,

Would I run into problems restoring a drive image I made in DriveImage XML to another hard drive? If not, does the hard drive have to be the same size? thanks!

A:Solved: Restore Hard Drive Image to another drive?

Of course not, thats one of the main purposes of making an image, so you have a backup to use and to perhaps use on another drive. Most drive imaging software will expand the image to fit the size of the new drive.

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My old Seagate 1TB hard drive was filled to 780GB out of the 1TB. Since I was getting close to filled I upgraded to a WD Black 2TB. I used the Windows 7 back up to create a complete system image. I replaced the hard drive with the WD then did a system restore from the image. Everything works fine and everything looks exactly the same except the new hard drive is only showing 322GB used out of the 2TB. I now have both hard drives in the computer and opened up the contents side by side, they both contain the same files and folders. The 1TB drive is showing 780GB used and the 2TB drive is only showing 322GB used. Am I missing something here? Shouldn't they both have the same amount of space used?

A:New hard drive using less space after image restore then old drive?

I think it only copy your operating system drive to your new disk?
You can check your disks in Disk Management. And also you can create new volumes there.
Right click on Computer - Manage. You will see Disk Management.

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Hi Everyone,

I have a bit of a peculiar issue going on here. While I somewhat understand what is happening, I'm still slightly confused as to why and if there is an alternative/workaround.

So I want to restore a system image from one of the workstations I have. I have a custom made WinPE flash drive with several bells and whistles added to make my life easier at work. If I boot to my WinPE OS and initiate the image recovery. All goes well until it tries to apply the image to the drive and then it immediately fails with the lovely 0x80070057 error code.

If I perform the exact same steps, however boot to a DVD rather than the flash drive, it works every time. I found a bit of info elsewhere on this and was hoping someone here could explain this behavior in a bit more detail as the post the guy made doesn't fully make sense to me....

I called MS and they told me that you can't do an image restore unless ALL the drives are exactly as they were. Meaning when I was using my jump drive to initiate the recovery (because I can't eject the recovery disk to put in the image disk), it was counting that as a drive. So no go on using a jump drive to initiate the Windows Recovery Environment. That was what was the "the parameter is incorrect; 0x80070057" error.

I figured out a workaround that I should have seen INSTANTLY. All this time, it's been there. When you're selecting an image, Microsoft realized some people might have their im... Read more

A:System Image recovery from bootable WinPE flash/usb drive.

Something may have been lost in interpretation here.
1) I always use my grub4dos based Flash drive with a bunch of utilities on it to restore a Windows image. Basically use the system repair disk iso on the flash drive.
2) The only drive constraint on restoring the image is that the drive you are restoring to must be larger than the the size of the imaged partitions. So if you had imaged a main Windows 7 OS partition of say 300GB the the drive you are restoring to must be at least 300GB (plus a little for a system reserved if you had one).

You can have images on multiple connected USB HDDs which were not connected when one of the images of interest was made.

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Sorry I am a computer novice; but, I am running out of hard drive C space and I thought maybe I could put Recovery Drive D on a flash drive in order to free up drive C space.

If this is possible, can you refer me to some instructions on how to do this?

Thanks in advance for your help.

A:Can you put Recovery Drive D on a flash drive to free up hard drive

To be honest a recovery drive won't give you much space (10 GB or so?). You are better off with a USB external HDD and move your less accessed data to the external.

I wonder what others will say.

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My hard drive failed last Saturday, reading "operating system not found." BIOS testing resulted in error 10009, replace hard drive. At this point, the drive won't boot, but data can still be read.

I have a new hard drive. The backup disk I made for Vista isn't working.

I thought of borrowing one from a friend, but my OEM key on the bottom has completely worn off. HP says they cannot help and Microsoft wants me to pay for a replacement key. I'd like to avoid that if possible.

Is there any way to use the recovery partition on the old drive to install Vista on the new drive?

My laptop has two hard drive bays, but I only have one caddy, so ideally I'd like to connect it using an enclosure.

Also, I do have access to another computer that I could use as a "go-between" if needed. For example, if it's possible to simply copy and paste the recovery partition files, I could use the enclosure to copy them from the old drive to the working computer, then put the new drive in the enclosure and copy the files onto that.

Any advice appreciated. Thanks.

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Hello Folks, I frequently use my lenovo laptop and for some mysterious reasons I decided to create a password on my admin account, which I now I can't remember as Its been a really long time since I last used the laptop.  I contacted Lenovo customer support on helping me reset to factory default, and I am aware of the one key option (but I don't have the admin password).  Lenovo sent me four recovery disks (I mentioned to the customer service rep that U310 doens't have a CD/DVD Drive but I was still sent four DVD disks).  Alas, I resorted to creating boot USB Flash drive, using rufus1.4.10 and am able to get lenovo to boot from USB using (fn+f12 then USB drive).  The recovery process starts and after a bit it gets stuck at "initialize CD/DVD-ROM Drive" and I get a message "Get CD/DVD-ROM Drive Fail, please check your CD/DVD-ROM".   The laptop doesn't have CD/DVD-ROM and I can't get the USB to initiate the recovery.  What am I doing wrong?  I can't find any option in Bios/UEFI to disable the CD/DVD-ROM and I can't use the recovery disks I paid $70 for. Please help! Thanks,

A:Start Recovery Disk (USB image) is stuck on Initialize CD/DVD-ROM Drive" for U310

Hello and welcome,
I've never had any luck transferring Lenovo media to flash drive in several attempts   Typically it boots but fails one way or another after that.  MS media to flash can be done, but so far no joy with Lenovo DVDs.  Others may have had better results.
My only suggestion would be to buy or borrow an external USB DVD drive and use that.
Not what you wanted to hear,

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Hello People,
A computer of mine failed and I want to reuse its single hard drive as a general purpose drive in another computer. That drive was created with three partitions: Recovery, System, and Windows. The drive is now mounted inside the second computer. (To repeat,
the second computer is configured perfectly normally with its own three-partition drive to boot from.)
The environment is:
Windows 10 Professional Version 1601 (Build 14393) 64-bit
User is an administrator
Hard drive is WDC 320 GB 2.5" attached to an add-in SCSI/SATA adapter card.
Using DiskPart I trivially deleted the System and Windows partitions from the drive I want to reuse.
However, the Recovery partition cannot be deleted. DiskPart (run from an elevated command prompt window) reports that the partition is "Hidden" and does not have a drive letter assigned. After selecting the disk and the partition to establish focus,
when I type "delete partition" I get the following error message:
   Virtual Disk Service error:
   Cannot delete a protected partition without the force protected parameter set.
I do not know what that message means. 
How can I eliminate this 13 GB partition so I can use all of the available space on the hard drive?
Thanks in advance.

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I just noticed that I am only able to use ~500GB of the 750GB I have on my hard drive. On Disk Management, it says that "System Reserved" takes up 100MB, "RECOVERY" takes up 179.67GB and "C:" takes up 518.87GB.

A:Why is my recovery drive taking up 179GB of my 750gb hard drive?

Post a screenshot of Disk Management as described in Disk Management - Post a Screen Capture Image

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hi guys. the external hard drive, here at work, cannot be detected by any of the computers. my thoughts are that the data was wiped clean. i've removed the hard drive from the case and installed it onto my computer as a slave drive. a) how can i view if these files still exist. and b) if they are missing, can you recommend a software recovery program?

A:Solved: external hard drive/slave drive recovery

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I have an unusual dilema, at least for me with trying to image a hard drive.
I have a Dell Prec. 380 with 2 - 80 gig hard drives and 1 250 GB drive.
I am including a screen shot
of the disk mgmt. screen showing the drive layout. I tried imaging what I thought
was the right drive to have a back up that I could just plug in and go in the event
of a drive failure. After multiple error's from windows trying to place the image from my external hd onto the 250 GB drive, I gave up and decided to have a comp. shop do it.
I took the drive labeled "C" in and after looking at the contents the guy could not find an OS on it, so I then brought in the "R" drive and he imaged it.
I installed it, but my machine will not boot up no matter what config. that I put the
hard drives in. The comp. guy, after seeing the screen shot can't figure it out.
It seems that the computer needs both drives to boot based on the "boot, page file etc. listed on drive "C" and the 100 mb partition that windows 7 includes upon initial install shown on disk "R" which is necessary to boot.
My goal was to place the new image on the 250 GB drive and store which ever 80 Gb drive for emergency backup.

A:which hard drive do i image.

1. the bootmgr for your OS on disk1 is in the active partition of disk0. So the OS on disk1 will never boot without disk0. Move that bootmgr to C and you will not need disk0 to boot. Here is how: Bootmgr - Move to C:\ with EasyBCD

2. R is not required to boot. That is just a data partition.

3. What is on disk2. There is an active partition which must be an OS. Tell me.

4. What do you use for imaging ??

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i don't know where else this could go...

you know those hard drive images like with norton ghost and stuff? how big are those compared to the size of data on your hard drive?

i have a 320 GB hard drive that is formatted to a 285 GB main partition with 170 GB full (and a 13 GB recovery partition)

how big do you think the hard drive image will be? i assume it compresses...

ps. mods you can move this to the appropriate forum if necessary

A:how big does a hard drive image end up?

Compression possibilities...vary according to whatever program is used to do the backups.

You would have tor review the specifics for whatever backup program used...to make/do the backup.

Generally, with my 2001-02 version of Drive Image...I used a 50% compression ratio at times. After I developed an excess number of hard drives on hand, I stopped using compression at all.

With Windows 7, I won't back up...I'll just make clones of the boot partition.

Bear in mind that 50% compression...does not equate to a backup which is 50% of the original partition necessarily. If files are already compressed, they won't get compressed any further necessarily.


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i was wondering if anybody knew any good program that images the hard dirve and burn it to cd to mkae like a start disk. like when you get a new computer you get te restore disk. i want to make my own restore disk. if anybody know of and good programs that does that or how to do that i would love to hear from you.


A:Hard Drive Image

Norton's Ghost or Drive Image from Powerquest http://www.powerquest.com/

Take your pick as both are now owned by Symantec.

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Some time after doing the free update from Windows 7 to Windows 10 the laptop crashed and became in-useable.after 4 attempts all by different Microsoft agents they managed to get it up and running again but my wife complained that it's been slow since so I decided to have a look for myself.when I looked I found 6 partitions on the hard drive so I created a restore disk on a 64Gb pen drive, removed the hard drive and using my desktop PC deleted all the partitions and formatted the hard drive ready to re-install everything from the restore drive.this is when I found out that the restore drive has somehow been corrupted and is now blank and useless.now, all I get when switched on is a black screen with the messages" Boot Device Not Found "" Please install an operating system on your hard disk- "" Hard Disk - (3F0) "" F2 System Diagnostics "" For more information, please visit: www.hp.com/go/techcentre/startup "The web address re-directs.can someone please help.

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when I try to boot from usb the screen just goes to blue and does nothing? 

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Some time after doing the free update from Windows 7 to Windows 10 the laptop crashed and became in-useable.after 4 attempts all by different Microsoft agents they managed to get it up and running again but my wife complained that it's been slow since so I decided to have a look for myself.when I looked I found 6 partitions on the hard drive so I created a restore disk on a 64Gb pen drive, removed the hard drive and using my desktop PC deleted all the partitions and formatted the hard drive ready to re-install everything from the restore drive.this is when I found out that the restore drive has somehow been corrupted and is now blank and useless.now, all I get when switched on is a black screen with the messages" Boot Device Not Found "" Please install an operating system on your hard disk- "" Hard Disk - (3F0) "" F2  System Diagnostics "" For more information, please visit: www.hp.com/go/techcentre/startup " The web address re-directs. can someone please help.

A:Hard drive blank, recovery drive corrupted, no way to re-ins...

Hi,Your laptop came with Windows 8.1 64 bit from factoryhttps://support.hp.com/us-en/document/c04471211Windows 8.1 activation key is embedded in the BIOS chip on board.I assume that you've already successfully upgraded and activated to Windows 10 Home 64 bit previouslyIf so, you can clean install Windows 10 Home 64 bit by creating UEFI bootable Windows 10 installation USB using Microsoft windows media creation tool, follow this tutorial:https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.htmlDisable secure boot from BIOS setup, plug in the USB, change boot order to USB - continue with installationWindows will be automatically activated after installation while connected to internetAdditional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p100-notebook-pc-series/7234915/mode...RegardsVisruth

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I am trying to create an image of W7 onto a new 3T USB hdd.
The USB hdd is mounted and I can manually create files/folders on it.
The attached shows the "on a hard disk" is blank
I should expect to see the USB hdd there, yes?
This is a USB 2.0 hdd.

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Is there a way to take a system and make a virtual image of the hard drive, then import this into windows 7 Virtual PC?
So if someone wants to upgrade to a new win7 system they can import the vhd and still have their old programs.

A:Virtual Hard Drive image

This may help you out: http://www.aspdeveloper.net/Virtual_PC/rn-..._Hard_Disk.aspx

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Following a recent scare when I thought I had corrupted my hard drive I realised I should keep a backup of XP at the very least. There were no system disks provided by the vendor just a preinstalled recovery utility that reinstalled Vista32 to it's factory settings, a clean install.

I've now aquired an external drive and Acronis True Image Home to provide an independant recovery solution.

When I examine my system drive I see two partitions, one formatted as NTFS and a smaller partition formatted as FAT32, the latter I assume to be the recovery utility.

Acronis recommend making a mirror image to an NTFS drive so I have reformatted the external hard drive from the factory installed FAT32 to NTFS.

My concern is that will the data residing in the FAT32 partition on my system drive be viable as an image on the NTFS external formatted drive or should I create separate partitions on the external drive and copy across like for like..FAT32 to FAT32 and NTFS to NTFS. Or perhaps it does not matter as I'll have an image of the day to day version of XP SP3 along with all my files from the NFTS partition on my system drive to perform a recovery with no need for the vendors solution.

I really want to get it right since I'll only find there's a problem when and if I have to try and recover my system from the image on the external drive.

Sorry it's long winded.

Thanks in anticipation of your expanding my very limited knowledge base.


A:Creating an Image of my hard drive

it will be fine Acronis only recommends this its not essential , i save all my images to an external FAT32 drive , my internal main drive is NTFS , ive no idea what differance it will make whether the image is saved to a fat32 or ntfs file system , what reasons do they give?

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