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Windows update fails to install IE11, error 9C57

Q: Windows update fails to install IE11, error 9C57

This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.

logfiles.zip

RELEVANCY SCORE 200
Preferred Solution: Windows update fails to install IE11, error 9C57

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A: Windows update fails to install IE11, error 9C57

Here's the summary from the CheckSUR log...

Code:
Summary:
Seconds executed: 4517
Found 254 errors
CBS MUM Corrupt Total count: 127
CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)

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RELEVANCY SCORE 107.6

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.

A:windows update to ie10 and/or ie11 problems, error 9c57

Code:
Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!

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RELEVANCY SCORE 101.2

Hi all,

I have been trying to update IE 11 with 0 success. The error code I'm getting is 9c57. I am also getting the same updates to install from Windows Updates immediately after I download them. I will list them below. When I went into the "turn on and off Windows features", it was showing IE9, but the current version I'm running is 8.0.7601.17514. Windows Update has IE 9 as an optional update, and IE 11 as an important update. Neither one is working. Also attached is the CBS.zip file. Any assistance would be great. Thanks!

Windows Updates that keep showing up to install:

KB 2871997
KB 3004375
KB 3031432
KB 3033929
KB 3045999
KB 3046269
KB 2882822
KB 2952664
KB 3068708

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RELEVANCY SCORE 100

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

In the interest of saving time,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.

Thanks,

Read other answers
RELEVANCY SCORE 95.2

When I attempted to install IE10 from Windows Update, the update failed with Error 9C57.

There was also a prior failure (also this morning) to install an optional update, Platform Update for Windows 7 x64 edition (KB2670838).

Finally, while this may be entirely unrelated, I noticed earlier this week that the "Turn Window Features On and Off" function under Programs and Features of the Control Panel is missing quite a few items that I know used to be there. For example, there's no longer a Telnet or FTP option. The list is only about 6 or 7 items long. I mention this in case it's useful for troubleshooting.

I'm attaching CBS.zip, screen caps of the two failed Windows updates, and a screen cap of the Windows Feature showing the very few items in it.

Attachment 260711







Thanks so much in advance for your help!

Rgds,
Jeff

A:Cannot install IE10 from Windows Update, Error 9C57

There are some very rare errors present in both CheckSUR and CBS logs - they'll take some researching.

back later (if Tom doesn't get in first! )A

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RELEVANCY SCORE 94

Afternoon all,


I am having some issues with Windows Update in relation to the IE10 & IE11 updates. I have just installed a new SSD and a fresh copy of Windows 7 Home Premium 64-bit. All other updates have come through successfully except for these 2.


I have looked through some of the MS pages to determine the problem but i am still at a loss. I have followed the Windows Update Posting Instructions and attached the results below.


I am new to this so please be gentle ...


Thanks in advance for any assistance you can render.


Graham

A:IE10 & IE11 - Windows Update Issues - Code 9C57 & 9C47

Quick Update,

As it was a clean install of Windows I decided to format and have another go. This time everything worked fine with no failed updates.

The only thing I did differently was that I removed 3x2gb of ram that I recently installed. I had 6x2gb the first time round.

Don't know if this has anything to do with the errors I got but thought I would throw it out there anyways.

Thanks

Graham

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RELEVANCY SCORE 90.4

WIndows Update - again :-(
WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11

Windows update dies with error 9C59 so I tried a standalone install of IE11.
The IE11 Log all looks OK except
00:04.384: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
I looked and a file with that name is present in the directory
04:28.821: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036

I ran SFC /scannow and it reported no errors
I've tried the SURT but SUR.log reports no errors

I ran windows update again (same result) for the CBS log (Attachment 331674) It reports a number of KBs missing but when I try to install them windows says they are already installed. COnfused, I give up!!

I would prefer to have a clean install before putting an image in the bank so are there any suggestions as to what I can to to get IE to install.

Thanks in advanceploCBS file Ive give up. Best I managed was 30% before

PS after a lot of attempts at uploading the CBS file. Best I managed was 30% of a 6MB zip! Sorry.

A:Windows Update fails with error 9C59 on IE11

Pleasepost the C:aWindows\Windowsupdate.log and C:\Windows\IE11_main.log files

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RELEVANCY SCORE 85.2

Hi seven forum members,

i'm having a problem while installing ie11,
the error code is 9c57 when installing ie11 only.

but when i update via windows update i get the error:
9c59

My cbs log's are included, if someone can help me out it would be much appreciated.

Greetings,

I cant upload the attachment it's too big, so i uploaded it on my own site.

http://electraboiler.nl/CBS.rar

Hicham Tghanimt

A:error code 9c57 when installing IE11

Your SFC log is interesting - something had ripped out WIndwos Defender (or MSE?) by the roots, instead of just switching it off.

The remaining errors after SFC had fixed those, are caused by KB3022345, and can be ignored - although KB3068708 will update that one, and cause the same errors in a higher version number.
If you want to clear those errors, uninstall KB3022345, and hide both that, and KB3068708 so that they don't reinstall until MS gets around to fixing the errors.


The background CBS data gives some interesting errors, which I don't recall seeing before...

Code:
2015-05-16 19:57:10, Info CBS Failed to open online software key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to get SOFTWARE registry key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS SQM: Failed to get SOFTWARE key from session. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Warning: Failed to apply SQM sample policy for package: Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to open online package store: Packages\Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to get key for store object type: 2 [HRES... Read more

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RELEVANCY SCORE 85.2

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

As requested,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.

Thanks,

iglobal

A:Error code 9C57 when updating with IE11

Your CheckSUR persist log shows the following...





Quote:
Summary:
Seconds executed: 620
Found 18799 errors
Fixed 4 errors
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
CBS Watchlist Package Missing Total count: 14996
CBS Watchlist Component Missing Total count: 3799
Fixed: CBS Paired File. Total count: 4


I don't think there's any option here except a repair install - or a clean install if either you don't have the appropriate media, or the repair fails.

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RELEVANCY SCORE 82

I have posted another thread complaining about this problem but without specifically stating the error code 0x80070643.

So I have started this new thread hoping for a fresh start.

I know that I need to upload a few files for diagnosis purposes so please let me know how to proceed.

Thanks for all the help.

Here is the ReportingEvents log file
and
WU_IE11_Packages ins. log file

A:IE11 fails install, error 0x80070643

Try this:


Microsoft Fix it 50123

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RELEVANCY SCORE 82

Hello,

First post here but have been using this forum as a resource to troubleshoot many problems in the past, thank you!

I have done a search but could not find anything for IE11 install problems helpful. There were similar posts for IE10 install errors but none of the solutions seem to apply here.

I am unable to install IE11 either with Windows Update or manually.

Windows Update returns IE11 failed Code 9C59 message.
Manual install returns failed to finish install message.
Event log: error 0x80070643 IE11 for Windows 7 for x64-based system.
sfc/scannow: Windows Resource Protection did not find any integrity validations.
chkdsk OK
Disk clean up and tried resetting IE10 with no effect.

System: Win 7 Pro SP1, x64
IE10 runs normally. No other browsers installed.
I believe all the pre-requisite updates for IE11 have been installed.
AVG 2014 was disabled during attempted install.
No other adware/malware programs installed.

I am fresh out of ideas hope one of the experts here will be able to help.

Thanks again for this great forum resource and any assistance!

Mark

A:IE11 fails install, error 0x80070643

Please follow the Windows Update Posting Instructions and post the requested data

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RELEVANCY SCORE 81.6

It fails if I try and update IE11 from microsoft.com directly or do it through windows update.

This is a new build, with a fresh install of win7, the current IE is 8.

Any ideas!?

EDIT: I feel I should mention that I don't want to actually use IE11, it's just that windows update keeps automatically trying to install it and fails, every single day, time and time again.

A:IE11 update fails with 'Code 9C59' error.

I should also add that I have done both the SURT and SFC scan.

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RELEVANCY SCORE 81.2

Hi all,
 
I have been having issues with upgrading IE for quite some time now.  I currently have IE 8 installed.  Whenever I try to update to IE 9 or IE 11, I get error code 9c57.  I didn't care too much up until now, since I wanted to get Windows 10 and I cannot do it unless I upgrade IE.  I have tried downloading as standalones, used the FixIt tool, ran anti-malware checks.  Nothing is working.  I really do not want to do a clean install, I'm not sure I can even do one, I do not have a repair disk of any kind.  I'm listing the computer specs below.  Also, I have noticed that when I download some of the KB updates, they are still appearing in the updates list, as if they were never downloaded.  Any help would be greatly appreciated.  I will post and link whatever I need to.  Thanks.
 
HP e9200z
AMD Phenom ™ II x4 810 Processor 2.60 GHz
6.00 GB RAM
64-bit Operating System
 
I do have a valid Windows activation

A:Windows Update error 9c57

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 80.4

May I please ask for assistance with a machine with failed Windows Updates?

Steps I have taken:

* I downloaded and ran Microsoft's System Update Readiness Tool (KB947821).

* I ran sfc /scannow. There were no integrity violations found.

* I checked for Windows Updates and found the following "Important" updates:Internet Explorer 11
KB2871997
KB3000483
KB3004375
KB3031432
KB3033929
KB3045999
KB3046269
* I ran the updates. It reports that 7 succeeded and 1 failed. The error found is: Code 9C57 Windows Update encountered an unknown error.Internet Explorer 11 is the update that "failed", but the seven other updates are offered again the next time I check for updates.

What can I do to get Windows Updates working again? Thank you kindly for any assistance.

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RELEVANCY SCORE 80.4

Hello all my computer recently got messed up last week and i was just able to get it fixed the other night, however though i was able to install all my updates, except for IE10 and i started getting error code 9C57 Windows Encounters an Unknown error, it won't let me attach the CBS log i keep getting an internal server error

A:Windows Update Error Code 9C57

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data If you get a Server error, delete the older CBSPersist files and try again.

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RELEVANCY SCORE 79.6

Hi

I have Windows 7, 64 bit Lenovo ideapad that is not allowing system updates. This has been going on for awhile. I do some research on the problem and attempt to fix it myself. When I am unsuccessful I become frustrated so then I don't try again for several months. Meanwhile, my computer performance is getting worse and worse.

What I've tried so far:
Windows updater troubleshooter:Service registration missing or corrupt-FIXED
Problems installing recent updates-FIXED

Starting computer in clean boot to try to install updates.
Temporarily disabling antivirus software (AVG Antivirus Free Edition) and trying to run the updates.
I've downloaded and tried to run the SURT (not 100% sure if it actually DID run).
SFC scan did not find any integrity violations.
I was unable to upload CBS zip file to this thread. I tried a few times. Connection was reset.

I have not yet tried to restore the registry because I'm not 100% confident on how to do it although I did backup my computer on an external hard drive.

Please let me know if you require any additional information.

Any insight, advice or help would be greatly appreciated! Thanks!

A:Windows update Error codes 800736B3 and 9C57

Please follow the WindowsUpdate Posting Instructions and post the requested data



If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)



Please also post the C:\Windows\windowsudpate.log file

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RELEVANCY SCORE 79.6
A:Intalling IE 10 or IE 11 via windows update gives code 9C57 error

Hi and welcome to SevenForums,
Take a couple of screen shots of the Review Important updates and Optional updates windows so we can see which updates are attempting to install,
One tip is to change your windows update setting to Exclude the optional/ Recommended updates from downloading the same way as Important ones,
http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html

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RELEVANCY SCORE 79.2

I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you

andrew

A:Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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RELEVANCY SCORE 79.2

The Problem:
The July 2016 Cumulative Security Update for IE11 (KB3170106) Update Fails to Install, giving Error code 80073712. All other updates installed successfully.

AFAIK no malware or other suspicious symptoms, besides a random CHKDSK on boot up a few days / week ago, where it had to repair a tonne of file indexes etc. Could be related, otherwise all seems fine.

Operating System:
Windows 7 Ultimate x64 SP1.

Fully updated besides KB3170106 (This update. Fails) and KBs 2952664, 3021917, 3068708 and 3080149, which I have hidden (Just telemetry crap I believe?).

What I've Tried:
? CHKDSK (Now comes back clean). - Log Attached.

? SFC /Scannow (Detects errors, unable to repair). Also tried this from Safe Mode, and the Repair Mode Command Prompt on my Windows Boot disk, same result. - Log Attached.

? System Update Readiness Tool - (Detects errors, unable to repair) - Log Attached.

? Downloading 2 of the updates that errored in SURT, placed them in Windows\CheckSur\packages directory, which fixed two of the error lines, but still many errors left, as well as errors with the .mum and .cat files of those are updates still present. (This one is strange as one of the updates is KB2952664 which I had hidden and NOT installed..). The log I have attached is from a re-run after this one.

? Downloading the KB3170106 update manually - Still errors. (Said successful once, but obv wasn't).

Resources Available:
? Full Admin access to the problem PC
? A separate Windows 7 Pr... Read more

A:KB3170106 (July 2016 IE11 Security Update) Fails with Error 80073712

Hello,
I can confirm the problem on Windows 7 Professional x64. We currently have 2 machines on the network with the same error.
With all the common ways (prev post) i was not able to fix it.
Greez

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RELEVANCY SCORE 77.2

I brought my computer as a windows 7 computer and i upgraded all the way up to windows 8.1 before i got a virus. I had to order some dvds which worked but the updating process stopped at 99%. I let the updating process update for about 10 hours and it was still stuck.

So i took the dvd out and it got me to the startup services screen where it got stuck. So i changed a registry line and it worked! I got all my files back but now i can't upgrade from windows 7 to windows 10. Can i get some help?

A:Can't update windows 7 to windows 10. Error codes 9c57 code 9c59.

Hi and welcome to SevenForums,
You can try this method and simply clean install 10
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

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RELEVANCY SCORE 76.8

Windows Update installation of Win7 SP1 (updating existing version of 6.1.7600.16385) reports the install as successful until reboot, then says successful and unsuccessful in the same dialog box. Error ID is 80242016. Subsequent run of windows update shows SP1 not installed. Problem repeats, even after following all steps in troubleshooting, including running the recommended hot fix for KB 947821, troubleshooting, & turning off anti-virus. Also, the windows update troubleshooter identifies my system as AMD64 architecture even though it is Intel I7 2600K. System infomation id's the CPU correctly. Any suggestions? System MB is ASUS P8P67 PRO, 16GB memory, AMD Radeon HD 6800 Series video card.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, 64 bit
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 16360 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
Hard Drives: C: Total - 1907626 MB, Free - 1744588 MB;
Motherboard: ASUSTeK COMPUTER INC., P8P67 PRO
Antivirus: Norton Internet Security, Updated and Enabled
 

A:Windows update install of Win 7 SP1 fails with error 80242016

Not the same symptoms, but check out this sticky thread to see if anything there works for you.
 

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RELEVANCY SCORE 76.8

So I had to do a System Repair thing where Windows would repair itself and removing all my apps but keep my documents, photos and music etc. So I was reinstalling every program again and also wanted to install the updates.
But I ran into 0x800f0922 error code and I couldnt install them. (I run Windows 8.1 Pro) I was trying to install Adobe Photoshop but couldnt continue cuz .NET framework 3.5 was required. But after trying to manually download + install I got the same error (0x800f0922). I've tried almost every cmd command but couldnt fix it. (im a kinda noob on it anyways)
Any help would be appreciated!

P.S. I just reinstalled Windows and tried installing the updates again, but same thing. I cannot install any update at all.

If you want, you can add me on Skype: septurae

A:Windows 8 fails to install EVERY update, error 0x800f0922

have you tried to run
Code:
chkdsk c: /f /r /x


? I had Windows Updates failing recently and ran chkdsk by booting from the Installation disk (so that the OS was not running and the HD could be unmounted). It found bad sectors and fixed them and the updates installed perfectly fine after that.

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RELEVANCY SCORE 76

So I had to do a System Repair thing where Windows would repair itself and removing all my apps but keep my documents, photos and music etc. So I was reinstalling every program again and also wanted to install the updates.

But I ran into 0x800f0922 error code and I couldnt install them. (I run Windows 8.1 Pro) I was trying to install Adobe Photoshop but couldnt continue cuz .NET framework 3.5 was required. But after trying to manually download + install I got
the same error (0x800f0922). I've tried almost every cmd command but couldnt fix it. (im a kinda noob on it anyways)

Any help would be appreciated!

A:Windows 8 fails to install EVERY update, error code 0x800f0922

Hi Septura,
After checking the log you provided, I find two error messages.
1. failed to set task enabled status., error = 0x80071A91
2. WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
Please use the following command to fix your issue.
DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
Note: Replace the C:\RepairSource\Windows placeholder with the location of your repair source.
Best regards,
Fangzhou CHEN

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RELEVANCY SCORE 76

Hi.

Th problem is that all windows updates are failed to install (around 27 updates) since the 17/May.
I tried everything from deleting temporary files, doing malware check, hard disk check for errors, still could not solve it.

Any ideas?

A:Windows update fails to install updates (Error 66A, 8007006E)

Troubleshoot common installation issues in Windows Update, Microsoft Update, and Windows Server Update Services would seem to apply here.
Run the Fixit, and see if it helps - make a detailed not of any errors produced along the way

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RELEVANCY SCORE 75.2

Hello. I have tried my best to do everything recommended here to solve the issue of failed installments of windows updates:

Fix: Windows Updates fail to install in Windows 7 | 8

Obviously, I haven't been successful. I am not very good with computers, so I would appreciate your patience as you help me with this problem.

Thank you for your help.

A:Windows Update Fails to Install: error codes 800B0100 and 9C47

Attachment 286200

Here is the CBS zip.

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RELEVANCY SCORE 75.2

I am working on a client's laptop, and have been unable to update to Service Pack 1. Stand-alone manual installer results in error 0x800f081e

I have also run the System Update Readiness Tool, and this is the most recent log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-12-23 17:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_for_KB2695962_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility

Checking Component Store

Summary:
Seconds executed: 531
Found 1 errors
CBS Registry Error Total count: 1

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RELEVANCY SCORE 75.2

Very troubling experiences lately. Can't download any Windows Updates, and I get a NSIS Error when trying to download any kind of software from the internet, from valid sites like Kaspersky, Bit Defender, or gaming sofware from legit companies. McAfee fails to Update new virus definitions. I don't know what to do. This is a 7 month old laptop. Windows 7 64 Bit. Here's the Hijack This Log


Code:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:06:43 AM, on 2/1/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE... Read more

A:Windows Update Fails To Install Updates, NSIS Error, Can't Download

  
Quote: Originally Posted by atmywitsend


Very troubling experiences lately. Can't download any Windows Updates, and I get a NSIS Error when trying to download any kind of software from the internet, from valid sites like Kaspersky, Bit Defender, or gaming sofware from legit companies. McAfee fails to Update new virus definitions. I don't know what to do. This is a 7 month old laptop. Windows 7 64 Bit. Here's the Hijack This Log


Code:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:06:43 AM, on 2/1/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explo... Read more

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RELEVANCY SCORE 75.2

Hi there,

I'm having an issue with a laptop running Windows 7 Home x64 SP1. It has failed to install Windows Update Agent 7.6.7600.320 and keeps trying every time I try to run updates.

I've downloaded the installer and tried to run it manually, but that gives me the error 0x80070002

I've attached my CBS log from the last time I attempted the install. Any help will be much appreciated!

A:Windows Update Agent install fails, Error Code 800F081F

The v320 update installer isn't commonly available (unless you know where to look) - where did you attempt to download it from?

Here's the error-sequence from your log...

Code:
2014-09-10 23:15:06, Info CBS Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~pt-PT~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_pt-pt_76bae7f7dbc23d63
2014-09-10 23:15:06, Info CBS Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_zh-cn_8aefebe76d4c7c4f\wuaueng.dll.mui
2014-09-10 23:15:06, Error CBS Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~pt-PT~7.6.7600.320, file: wuaueng.dll.mui, source: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_zh-cn_8aefebe76d4c7c4f\wuaueng.dll.mui, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-10 23:15:06, Info CBS Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-10 23:15:06, Info CBS Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-10... Read more

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RELEVANCY SCORE 72

Computer model: Panasonic Toughbook CF-31
OS: Windows 7 SP1
Processor: Intel Core i5-2540M CPU @ 2.60GHz 2.60GHz
RAM: 4 GB (3.89 GB usable)
System type: 64-bit

CBS Log
CBS.zip - Google Drive

I ran the SURT tool Windows6.1-KB947821-v34-x64.msu.
Ran fine, no problem.

Ran sfc /scannow
"Verification 100%"
"Windows Resource Protection could not perform the requested operation."

Also ran
Malwarebytes
JRT.exe
Adwcleaner
Hitmanpro_x64

I still get the "Windows Update Error, Error Code 80070643, Code 9C57"

A:Windows Update Error, Error Code 80070643, Code 9C57

Hi Qpuser,
lookin at your logs
couple of questions
Are you dual booting or have the OS on your D drive/partition.
can you also run, in following order

http://www.sysnative.com/niemiro/apps/SFCFix.exe
http://go.microsoft.com/fwlink/?LinkID=52012
and sfc /scannow

copy/paste the results please.

Roy

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RELEVANCY SCORE 71.6

Good Afternoon,

I am running into issues trying to upgrade to IE11. It looks like there are several issues in my CheckSUR Log, but I am not sure how to fix them. I have ran SFC /scannow a couple times and no errors have been identified. I have been having this problem for a couple months now and have just been using Chrome. I have also had several issues with the Aero Effects and Themes as I have to troubleshoot that multiple times a day.
I am receiving error code '3FD' from Windows Update regarding IE11.

Attached is my log.

Thank you in advance for your help!
-Steve

A:IE11 Update/Install Issue - Trying to Upgrade to IE11

hello and welcome skohon now personally I would download IE11 Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Center - it says on my machine I already have it if yours does the there is something quite wrong.

If it is not on your machine then you save the above to downloads and then do what is in this Install or uninstall Internet Explorer - Windows Help

I have done this myself on odd occasions and it saves you having to muck around with updates.

First you might like to run this though in safe mode if necessary
Disk Check and run the /f and /r switches if necessary.

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RELEVANCY SCORE 71.2

Attachment 290231
i having problem with this windows update

here is zip for CBSAttachment 290230


thanks!!!

A:windows update error (code 9c48 and code 9c57)

You haven't run the CheckSUR tool.

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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RELEVANCY SCORE 71.2

First post, thanks in advance for any help.

Problem:

IE 10 update fails to install.

What I've done so far:

Updated all drivers for everything under device manager
Windows fixit program to no avail
Ran selective startup thru msconfig and attempted install to no avail
Installed SURT
Ran sfc /scannow

CBS.zip file attached, I think that's everything from the post instructions.

Thanks again!

A:IE 10 install failure - Error code 9C57

Hello and welcome johnss I saw the previous post back in March where the OP had to do a clean install again.

But I guess that isn't an option for you so is it just an update for the IE10 or the IE10 itself?

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RELEVANCY SCORE 70.8

Running Windows 7 Home Premium x64
Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade.

I see similar threads, each seems to require advanced individual registry repair so starting my own - if there is a generic fix please reply with it and I can give it a shot. I have tried the normal tools to fix without change- see below.

Symptoms:
Windows updates fails with an error code 8007370B - Windows Update encountered an unknown error

I have run SURT several times successfully
I have run Fixit 50202, MicrosoftFixit.wu.LB.133286320513446086.5.1.Run,
Each returns 'Repair Windows Update components' and 'Windows Update components must be repaired'
All claim to have fixed the problem (no change, naturally)
Attempted to run SFC /scannow from an elevated prompt and it fails with 'Windows Resource Protection could not perform the requested operation'. Same behavior when attempted from Safe Boot.

Downloaded and attempted to install SP1 locally, both the all platforms version and the Win7 x64 version. Both fail with errors.

Ran the Norton remover tool and Macafee remover tool - think Norton came with the system but was never activated, ran the Macafee remover tool just to be sure.

Have renamed the Softwareupdate folder without any change.


Uploaded CBS logs
Download CBS.zip from Sendspace.com - send big files th... Read more

A:Win7 home update fails, error 8007370B - cannot update, install SP1.

See most of the repairs require the components file as well

Download COMPONENTS.zip from Sendspace.com - send big files the easy way

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RELEVANCY SCORE 70

I have a laptop from a friend that was heavily virussed.
I have managed to clean most/all up now (malwarebytes etc no longer reporting) but cannot get it to install ie11.
I followed the tips elsewhere on removing ie10 manually - the forfiles command line, and it has removed some, but 7 components do not remove, and 4 error with 80070005. The others don't error if I remove the /quiet, but equally they don't work!
I then looked at the error on the msdn blogs, installed and ran subinacl commands, but they haven't fixed it either!
I checked eventlogs, and saw errors relating to system restore points, which are now fixed. I have managed to create a restore point.
I have run the SURT tool, and sfc /scannow (which said everything was fine)
However I still cannot install ie11. Current install is from a downloaded version, but have tried from Windows update too.
I would attach my cbs log files as requested - but the zip of the folder is 38Mb - so above limits I have attached the last half of one of the CBS logs and the smaller logs!
Just ran the tool on kb971058, as that related in to failed installs. The initial fixit didnt show anything - but the one in the main document ran and showed 2 errors - in capture.png

A:Fails to install ie11, won't remove ie 10

Hi and welcome to SevenForums,
Review this,
http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en

Repair install,
http://www.sevenforums.com/tutorials/3413-repair-install.html

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RELEVANCY SCORE 70

I have been having a problem installing Internet Explorer 11 on Win 7 64bit, the problem started a few days ago when it tried to automatically install as part of the Windows Update, the machine rebooted then got to stage 3 of 3 in the windows update then failed with a message that said reverting changes, it then took me to the login screen I popped in my password to login to the desktop and the desktop would not load instead I was faced with a Black screen, I left the computer for about an hour and nothing had changed, I managed to get back into the computer by going into the System repair and using system restore.
 
My Security is Norton IS 2014 and Trusteer Rapport, the computer is a HP G5200uk running Windows 7 64bit
 
Since then I have tried the following
 
Ran Chkdsk
Ran SFC / Scannow - Found and fixed errors
Ran System Update Readiness
Reset Windows Update Components (using Tweaking.com all in one repair)
Downloaded IE11 manually and installed  - Same Problem
Clean Boot - Same Problem
 
Since then I have managed to install other updates fine a hotfix was installed yesterday and also installed Office 2010 Service pack 2 today which again was fine there just seems to be a problem with IE11
 
I have uploaded the IE11_Main.log and also the CBS.log which was too large to attach to the post so have uploaded it to dropbox (link below)
 
https://www.dropbox.com/sh/j05y873tlustd34/RpNEj39Xel
 
Hoping that someone has some more ideas on how... Read more

A:Cant install IE11 - Windows Update Reverting Changes

If you go to the Control Panel and click on Uninstall a program it will open with the option View install updates.  Click on this and see if IE11 is listed there with the date that you last installed it.  Also check to see if there is more than one installation of IE11.

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RELEVANCY SCORE 70

Hello,
we run IE9 in our company. In fact, if we try to update a client's IE9 to IE11, he can't reach any website anymore. This happens often after hibernation mode but in my case directly after the update. 
It loads infinitely long. If we restart the client, the problem is gone for a while.
I used WireShark to get a look into, with the following results.
10.99.246.4 is our Domain Controller.
10.199.150.146 is my client.
Best regards and thanks in advance,
Phillip

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RELEVANCY SCORE 69.2

I am working on an HP EliteDesk 800 G2 SFF that was ordered with a downgrade from Win10 Pro to Win7 Pro (64-bit) instead.  It's got an i5-6500 processor and 8GB of RAM.
 
It came with good, old IE8.  Every attempt I've made to upgrade to IE11 fails and the latest via Windows Update provided me with the code noted in the subject and says "Windows Update encountered an unknown error."
 
I'm wondering if this particular error code, or situation, rings a bell with anyone and if they may be able to offer guidance.
 
Thanks,
Brian

A:IE11 install fails with Code 9C59

Are the prerequisite updates installed on the computer? Did you try installing the standalone IE11 exe?
 
https://support.microsoft.com/en-us/kb/2847882
 
If the computer has the prerequisite updates then see if the Windows Update Readiness Tool helps. 

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RELEVANCY SCORE 69.2

I have been unable to get Windows update to install Security Update for Windows 7 (KB2872339) and Internet Explorer 11 for many months. I currently have IE9. The Update window use to include IE10, but that no longer is listed even though the computer is running IE9.

I've tried all the fixes I can find on the interent. Nothing has worked.

I tried downloading KB2872339 from the Microsoft website. When it tries to install it, I get the message that it is not applicalbe for my machine.

Just to confuse the issue, when Windows update runs, it states that KB2872339 was successful, only to have it listed again that it needs to be installed.

Any help woukd be appreciated.

John

A:Security Update for Windows 7 (KB2872339) & IE11 will not install

well; if i were you; do not install ie11; as ie11 is really designed for windows 8; and will get rid of any gadgets you have in 7 and cause other problems. I had that problem with 11. I installed it only to find out that my gadgets were gone. To resolve the issue i uninstalled 11 and went back to 10. You should still be able to find 10 on microsoft's site somewhere. As for the security update; make sure it says whether or not its designed for 32 or 64 bit windows 7; as ive had updates come up via the update; that i thought were designed for my version of 7; but ended up being for the other one for some reason. Also; as for it not installing; i would read what the error says and click on more info and see what the page for it shows.

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RELEVANCY SCORE 69.2

I am running Windows Embedded Standard 7.

It has all applicable updates that are obtainable through Windows Update. It also has all updates that are pre-requisites for IE11 that are listed here: https://support.microsoft.com/en-ca/kb/2847882

Despite all the applicable updates being installed from here, IE11_main.log shows me the following error caused the installation to quit:

00:21.279: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE15CA.tmp\KB2670838_amd64.CAB /quiet /norestart
00:35.350: INFO: Process exit code 0x800B0100 (-2146762496) [No signature was present in the subject. ]
00:35.350: ERROR: Error installing prerequisite file (C:\Windows\TEMP\IE15CA.tmp\KB2670838_amd64.CAB): 0x800b0100 (2148204800)

The update mentioned in the log KB267083

is NOT applicable to Windows Embedded Standard 7.

How can I install IE11 on WES7?

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RELEVANCY SCORE 68.4

IE11 install failed with the common 9C59 error.
Microsoft suggests this can be because of IE9 still being installed.
As directed, I viewed IE9 installed updates and tried to uninstall.
There were 11 language pack entries and one for IE9 itself.
Managed to uninstall 10 language packs but final one (spain - es) failed, as did unistall of IE9 entry.
Tried to repair by reinstalling IE9 from download but failed because it claimed a newer version was installed.
Tried the package uninstall directly from the elevated window but this failed 0x80073701 referenced assembly could not be found.
Ran SUR and this gives 30 'CSI Missing Deployment Key' errors seemingly related to the language pack.
(Also ran sfc - there were no integrity violations found)

Have tried to figure out how to fix the missing keys from info online but it's a bit hard from a starting knowledge of 0, and looks a bit tricky.

So please can anyone help?

I have attached SUR log (the whole of the CBS dir is far too big to attach, even zipped).

Thanks.

A:IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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RELEVANCY SCORE 68.4

Hey guys so I tried installing internet explorer 11 via windows update. It said the download had been successful so I restarted my computer opened the browser and saw nothing had changed. It was still internet explorer 10 so I checked the installed updates list and it wasn't listed. So then I went back to windows updates but now I cant even find it there. No error code or anything came up so im wondering if anyone else has had this issue and was able to solve it?

A:Windows IE11 update downloads successfully but doesnt install.

Your forum system specs do not specify which bit level of Windows 7 you are using. 32bit or 64bit?

Try downloading this stand alone installer for IE11 from Microsoft:
32bit
64bit
Use the 64bit link if you are using a 64bit version of Windows 7.
Use the 32bit link if you are using a 32bit version of Windows 7.

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RELEVANCY SCORE 67.2

During update, W8.1 restarts, and goes to the boot screen. Then gives this error:
We couldn?t complete the updates, Undoing changes. Don?t turn off your computer.

All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update:
IE 11 Windows 8.1 - KB2962872

Has anybody else had this problem? Anybody know what to do?

A:IE11 Update Error KB2962872 Windows 8.1

Originally Posted by crimson


During update, W8.1 restarts, and goes to the boot screen. Then gives this error:
We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update:
IE 11 Windows 8.1 - KB2962872

Has anybody else had this problem? Anybody know what to do?



I had this problem with Online Armor firewall installed. Temporary uninstalling Online Armor fixed it.

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RELEVANCY SCORE 67.2

Hello all,

I have followed steps 1 and 2 in your posting instructions (Windows Update Posting Instructions) and I would like to upload the CBS.zip file from step 4, but it is 11.7 MB and the forum limit for a zip attachment is 8 MB. I still have it so let me know if there is another way to deliver it.

My problem is getting the error Code9C59 during a windows update. I have been getting this for a couple of weeks now. The important update regards ie11, the optional one is ie10.

(Superfluous information: Normally I wouldn't care as I don't use ie to browse, but I have been trying to update my Battle.net Agent so I can continue playing Diablo3 and it gets an error BLZBNTBTS00000028. This started a few weeks ago coinciding with the update, and through my investigations after checking the standard stuff like internet being on and Blizzard not being down, that this battle.net error may happen because windows is not fully updated, and ie11 is the only important update not completed. Thus my struggle with ie11. Just FYI because maybe the info migth help you or you have come across the battle.net error and can give extra insight into that.)

Please help me overcome error Code9C59.
Thank you for the attention!
Fabio1701

A:Error Code9C59 during windows update for ie11

Delete the oldest CBSPersist cab files from the archive, and try the upload again once the size is bellow the limit

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RELEVANCY SCORE 67.2

Hi, this particular update has refused to install correctly since the 14th. Other updates have installed with no issue. Ran SURT and tried to manually install it from direct download.

Any help much appreciated.

A:Error code 80070490, Update 2790113 fails to install

Hi zatoichi,

As you've correctly isolated, Windows in your system has failed to install an update on numerous occasions:

Code:
2013-02-28 17:06:12, Info CBS Failed to get session package state for package: Package_3_for_KB2564958~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Though unlikely, you may still try resetting the 'Windows Components' to see if that helps: How do I reset Windows Update components?

If the issue persists, please try a manual install: http://www.microsoft.com/en-us/downl...ng=en&id=27653

You may also refer to the following 'Microsoft Article' that recommends 'Windows Repair' in this case, if 'System Update Readiness Tool' fails to fix it: Windows Update error 80070490

Hope this helps.

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RELEVANCY SCORE 67.2

I did a repair install of W7 Ult. x64 SP1. Applied all updates, but if fails to install IE10 update :

Attachment 286642

(as you see it is a dutch version).

If have run sure & sfc /scannow. Both report no problems.
CBS files are attached.
Please help ?

A:Windows update fails to install IE10 after repair install

Ok, it is working now. Steps I took :

1) Hide the update for IE10
2) Download and tried the installer for (my localized) IE10 : failed to install
3) Started windows update, suddenly there where 43 optional updates available including IE9
4) Installed all optional updates except IE9
5) Retried the installation of IE10 (not visible any more in updates) : succes

Hope someone else can bennefit,

Regards, Jan

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RELEVANCY SCORE 66.8

Windows 7 Home Premium SP1, 64-bit
Ran System Update Readiness Tool and SFC /scannow (no problems found in SFC, but it ran so fast I wonder if it ran correctly). Also I ran SFC several times, rebooted, and ran it several more times.

Here are the updates I tried to run and the error codes:
KB2862330 (Code 80073712)
KB2984972 (Code 80073712)
KB2894844 (Code 80073712)
Internet Explorer 11 (Code 9C57)

I tried to upload the CBS.zip file, but got "500 - Internal Server Error." The zip file is 9.5MB, and the table says a max of 8MB is allowed. Is it possible to shrink it more?

Thanks for any help!

A:Windows Update - four failures (Codes 80073712 and 9C57)

Delete the oldest CBSPersist file, and try again - or upload the file to a fileshare service (preferably DropBox or OneDrive) and post a link

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